1. Home
  2. Cruise Lines
  3. Hapag-Lloyd Cruises
  4. Hapag-Lloyd Cruises Cruise Reviews

29 Hapag-Lloyd Cruise Reviews

It was with some trepidation that we embarked on this cruise aboard MS Europa, a ship primarily designed for German speaking passengers. Not that the language concerned us as the cruise was "Bilingual" and my wife and I have a ... Read More
It was with some trepidation that we embarked on this cruise aboard MS Europa, a ship primarily designed for German speaking passengers. Not that the language concerned us as the cruise was "Bilingual" and my wife and I have a reasonable working knowledge of German. Rather I had read a fellow member's review shortly before we left and it was lukewarm at best. On the other hand Douglas Ward (a somewhat better known and renowned cruise critic) had just awarded the ship "Best in the World" for the umpteenth year running. With open minds we set off for Rome and soon had no difficulty in forming our own view. Read on to find out with whom we were inclined to agree! We had spent a few days in a lovely old town near Rome before joining the ship and our hotel had organised a taxi to take us to Civitavecchia. We were told to expect embarkation at 4 pm and we arrived exactly on time. With no fuss, we were checked in very swiftly (having already received our cruise cards in advance) and offered fruit juice and canapes whilst we walked the few steps to security. No requests for credit cards nor any queues in sight. Almost immediately we were greeted by a selection of crew members and personally escorted on board by a delightful English speaking stewardess who helped with our baggage and made us feel very welcome. Once on board we were offered complimentary champagne and escorted via glass lift (operated by a piccolo) to our suite conveniently situated on deck 7 (one below the lido deck). We were given information about the suite's facilities and as we had sent our luggage in advance (we were travelling with two children, one a seven month old baby so "Carry M Luggage.com" was a godsend!) we were soon unpacked and ready to enjoy yet more complimentary champagne for our sail away. A welcome bottle of champagne, strawberries, chocolates and treats for the children had also been placed in our suite awaiting our arrival. These were all delicious. A mini-bar had also been stocked with complimentary juices and beer. Other drinks were charged to one's account though it was never necessary to sign as the crew knew us and always greeted us with our name. The suite was of a good size for a family and comprised bathroom (with bath and separate shower), dressing room (with credit card operated safe), bedroom and (separated by a curtain) lounge where the children slept. The furnishings were of good quality and the carpeting looked new. The floor on entering is wood. Our stewardess was first rate and serviced our suite twice a day with plentiful towels and handsome size toiletries. Although Europa celebrated its 10th birthday shortly before we joined, it is well maintained and had been freshly painted from bow to stern. No vibration could be felt when the ship was at sea and we seldom realised we were on a ship. However, the situation of our accommodation up front meant that we did hear the anchor being lowered in tender ports and the bow thrusters being used frequently. This could be quite noisy and usually early in the morning! The public rooms are delightful and not in any way glitzy as are found on many ships these days. Very understated but comfortable and spacious. I believe that Europa has one of the highest space per passenger ratios (70 plus) and even though the ship was full we rarely felt part of a crowd. Soon after embarking we were given an English safety demonstration in the Clipper Lounge and we quickly realised that we were the only 4 English speaking passengers on board! Nonetheless we were afforded the services of an international hostess who looked after us impeccably and was always available. Our fellow passengers were mainly from Germany, Austria and Switzerland and unfailingly polite and eager to engage in conversation (especially about our baby daughter!). The crew spoke excellent English and all menus were available in English in the dining rooms and on our in suite TV system (called cruise net). Cruise net also featured free e-mail and a good selection of English films and music. Entertainment in the main lounge was provided by an excellent 8 piece band comprising talented musicians (especially the pianist)and two vocalists who sang a variety of musical styles. The "international" flavour of the cabaret artists was limited but as this was a classical music cruise, there was always a good variety of concerts available. These were held in the Europa lounge (where the Steinway was somewhat inferior to the Bosendorfer in the Club Belvedere) and also on shore at 2 venues in Malta and Split. The classical musicians were from the German Music Foundation and though most of them were not (yet) professional artists, they certainly made up for their lack of personality with their considerable musical talent and virtuosity. I particularly enjoyed the young tenor whose rendition of "Caro Mio Ben" at the concert in Split I will never forget. He also sang some delightful Scottish songs by Haydn with almost brought a tear to our Scottish eyes! The young pianists, cellist and violinists were also stunningly good. It was very appropriate that Hapag-Lloyd donated the proceeds of the auction of the cruise chart to the Foundation giving their coffers a well deserved boost. Hapag-Lloyd always went the extra mile and "no" was never an answer. If a port of call could not be reached because of weather (twice on our port intensive cruise) they would try (and succeed) to find an alternative. Our hostess even arranged for English movies to be shown in the small cinema with pop corn and drinks on the house. These touches were appreciated and enjoyed. An overnight stay was arranged in Split so that the aforementioned classical concert could be arranged. As for dining, once again nothing was spared. We had our own table in the lovely Europa restaurant for the entire cruise and could dine there whenever we wished. The service was exemplary both by the waiters and sommelier (who succeeded in converting us to German and Swiss wines). The menus were extensive, the food presentation excellent and the choice incredible. From foie gras, caviar, lobster, oyster to suckling pig, truffles, every type of food was available at breakfast, lunch and dinner. All beautifully served and extremely tasty. We tried both all of the alternative restaurants and the Oriental and Venezia restauarants (situated near the Europa main restaurant) featured extensive menus which changed on a regular basis. The food and service were first class and there was never a supplementary charge. The Lido cafe too served an excellent breakfast buffet until 11am (with hot food as well as an excellent choice of fruit, bread, German sausages, cheese etc). At lunch it provided a stunning buffet as well as grills cooked to order. We also ate at the Lido several evenings when the theme of the cooking matched the ports - eg Sicily and Greece. Other nice touches were canapes on deck when leaving port, ice creams and drinks sailing up the Grand Canal in Venice and of course Waffles by the pool in the afternoon. Sadly these proved very popular and could take some time to order! Otherwise there were very few lines even for self-service buffets with a full complement of passengers. In the evenings there were also lovely canapes availale and (after our concert in Split) a fantastic gala buffet. The childrens program was well organised (though not used by our children) and we counted at least another twenty or so children on what was billed a family cruise. Shore excursions were good value for money and included a varied selection in English. In Libya the company also arranged for our visas with no fuss, something which had proved an obstacle in the UK before departure. Even after disembarking Europa, Hapag-Lloyd transferred us to a nice hotel to awit our transfer to the Airport on the way home. Their hospitality was again well received and it was refreshing to travel with a cruise line who did not see their responsibility ending up at the gangway. Were there any minus points? Very few. Contrary to Douglas Ward's book, there were far too many announcements on our cruise. Certainly the ship will require to be upgraded as it ages but that is missing the point in my view. It is the people aboard Europa which make it such a highly valued product. They try their best all the time and succeed in making the cruise experience what it used to be with some other lines. If they build another ship, they should also cnsider an indoor pool. This is missed by many passengers of the old Europa (which still sails and passed us in the Med). Will we return? Most certainly. We have booked to return next October from Monaco to Greece and (God willing) we look forwar to seeing some familiar faces on board. Would it suit everyone? Obviously not but, then again, there is no accounting for taste! Happy cruising. Read Less
Sail Date October 2009
Review MS Europa Cruise, from 10 May 2009 to 16 June 2009 - 37 days. By Gerardie. Athens (Piraeus) to Hamburg, Voyages EUR0910, EUR0911, EUR0912, EUR0913. We first heard about the MS Europa when we were on a cruise on another German ... Read More
Review MS Europa Cruise, from 10 May 2009 to 16 June 2009 - 37 days. By Gerardie. Athens (Piraeus) to Hamburg, Voyages EUR0910, EUR0911, EUR0912, EUR0913. We first heard about the MS Europa when we were on a cruise on another German ship, the MS Deutschland in 2007. Passengers were referring to the MS Europa with some deference and comparisons were made between the two ships. We had made travel arrangements for a vacation to Europe in March. However, changed circumstances made it necessary for us to defer our plans for a couple of months. Looking for a suitable alternative cruise in Europe, we came across a Mediterranean cruise on the MS Europa. The itinerary suited our intentions and we decided to take 4 sections consecutively from Athens to Hamburg. MS Europa of Hapag Lloyd, did not advertise any of these sections as bilingual, in other words, on this cruise, the Europa catered in the main, but not exclusively, for German passengers. We are not native German speakers; my wife speaks no German apart from a few words, but I am fairly proficient in the language. Our experience on the Deutschland had prepared us for life on a German ship, and we enjoyed our cruise tremendously. So without trepidation we booked on the MS Europa. Even though this cruise was not bilingual, the staff and crew spoke English and apart from the occasional misunderstanding, we had no difficulty in communicating with anyone. The MS Europa have excellent International Relation hostesses, who helped with the translations of the menus and the daily activity sheet in English. The daily news was provided in German only. The male hosts on board spoke excellent English and were a great help. The concierge sorted out shore-going trips and outings. So the Europa with regard to accommodating non-German or English speaking passengers is fully prepared. People cruise for a variety of reasons, but the expectation of good food and service usually is one of them. It is surprising, therefore, that the Europa thinks it should cater to the German taste only. German travellers also want to experience international and country specific cuisine. Why go on a cruise to be served food you can find in any half decent restaurant anywhere. My harshest remarks will be reserved for the standard of the food and its style, and the lack of innovation on the menu. Even though we were offered caviar several times, this does not make superior cuisine. The food in the main is well presented but bland and tasteless. The hotel manager and executive chef are responsible for the standard and quality of the restaurants and they must meet passengers' expectations. The executive chef is not hands-on overseeing the restaurant's out-put at each service, because there were some near disasters. There were complaints and rumblings from German passengers aswell. We had some very good meals, but also many mediocre meals. This inconsistency shows a lack of quality control. The Europa has great serving staff, who at times have to make up for the shortcomings of the kitchen. We met with the hotel manager who looked into our concerns; the result was that staff, probably having been told, became obsequious. That was the last thing we wanted, and for the rest of the cruise we kept our concerns to ourselves. Our criticism of the standard and quality of food does not apply to the speciality Italian restaurant Venezia. We ate here on a number of occasions and each time we came away with having experienced a wonderful meal. The food is classic Italian; the menu is frequently changed to include regional Italian dishes. The Italian restaurant manager knows how to please his guests and went out of his way to arrange for us some of our most loved Italian dishes. The table service is friendly and impeccable. The other special restaurant is the Oriental restaurant, serving dishes from the Orient, with regional themes. Bookings for both of these restaurants is required and it is wise to do so early in your cruise, because the restaurants are usually booked out. We booked the Asian restaurant, but our booking was cancelled because of a function. We did not re-book and never ate in the Oriental restaurant. There is no additional charge for dining in the speciality restaurants. The restaurants are open for lunch and dinner. Cruise ships such as the Europa, with fares* among the highest in the world, are expected to deliver new dining experiences and to provide thoughtfully conceived and perfectly prepared food. On the Europa there are a number of areas where this falls well short of best international practice. Passengers are entitled to expect more than a slogan (Weltbestes Kreuzfahrtschiff) to make a cruise memorable. *The fare includes travel cancellation insurance, but the Europa is one of the few cruise ships which still imposes a daily fuel surcharge. The disappointment in meeting our expectations on the MS Europa lies in the main with the cruise director who is responsible for creating the right atmosphere and conditions for the full enjoyment of the cruise; to organise exciting entertainment, passenger activities and leisure programs. We acknowledge that the entertainment was directed at a German audience, but there was some bad programming and often a poor timing of activities. The ship itself is well run; all schedules were met, we arrived on time and left on time. There were no break-downs. The ship is extremely quiet and stable and even under bad weather conditions there was no discomfort. We had read up about the MS Europa and were looking forward to the advertised wellness programme. On our first day on board we found that there were no Yoga classes, no oriental type massage, as there was no masseur on board who did oriental massage. Matters did not improve when I ordered my first hot breakfast in the Lido; the outcome was very disappointing. We flew from Australia via Dubai to Athens. Hapag Lloyd had a hospitality suite in the Hotel Royal Olympic in Athens. We had booked into another hotel and took a taxi to the hotel, where we were welcomed and our luggage was taken care of. Light refreshments were available. We had time to spare so we revisited some sites in Athens until it was time to depart by bus to Piraeus and we were on board in no time. After handing in our passport in exchange for our cabin card (and charge card) we were shown to our cabin. We were aft on Pacific deck. Flowers, champagne, chocolates and strawberries awaited us. The bar fridge was stocked with juices, beer and soft drinks. Passengers have their fridge restocked daily with beverages of their own choice. The cabin was large with a separate sitting area, a good size balcony, a sleeping area with twin beds pushed together (at our request), a walk-in wardrobe, a bathroom with bath and shower. All finishes were of the highest quality and of modern design. We were also provided with a bathrobe, slippers, soaps, plenty of coast hangers, etc. A good feature in the cabin is the interactive television/radio/internet entertainment centre. With our travel papers we were given a personal e-mail address; so we could receive and send e-mails (but no attachments) from our cabin. There was a choice of TV stations, mainly German, but included CNN. The ship's daily programs and activities, menus in the restaurants, port lectures etc. were screened each day. A selection of different music, classical, jazz, rock etc. is available, as well as videos, including a good selection of titles in English. The Europa was built in 1999. It is a comfortable and very spacious ship with a nice dEcor. The most surprising thing is that so much of all that space is seldom used. There is the Club Belvedere with a beautiful forward view over the sea. It is used for afternoon tea, church services and the occasional musical performance. During the day we found the church paraphernalia were often left in place, or the blinds were drawn. At other times this lounge was used for practice by the performing artists. Passengers seldom used this lounge, and no wonder. Then there is the Clipper lounge on deck 4. In all the time we were on board it was only used for one performance; the ship's band plays there from time to time. The rest of the time this lounge is not used. The Havana bar, opposite the Clipper lounge, the place to enjoy a cigar and a drink, is rarely used; perhaps because smoking is still allowed in many areas of the ship. The auditorium on deck 8, a nice little theatre and ideal for lectures or film screening, seldom used. The art workshop or hobby room; we are not aware of any activities organised or conducted here. There is also a well set-up kids' club and a gallery. There were some exhibitions of artists, with their work for sale. There is a comfortable library with plenty of books, magazines and games. Alas non in English. Most of the entertainment and special events take place in the Europa lounge. Also port lectures, in German only, readings, etc. were conducted here. They were well presented and always attracted good attendances. The nightly shows are performed here. Before the show, the ship's band plays music for dancing. The band is capable, but seemed rather tired. Their repertoire is limited, and therefore the same tunes kept coming up. After the nightly show, the most popular place for relaxation is the Sansibar; a small bar with a narrow extension onto the deck. It was usually crowded and noisy and in our opinion inferior to the other venues. The Europa is now 10 years old and it shows. The dEcor of the ship, the pictures and decorations were state of the art at the time of building. The problem with all 'modern' fit outs, is that they date so quickly. The Europa's overall appearance is nice enough but it lacks a timeless elegance. During our extended cruise, there two special events. The first, a charity gala off the coast of Cannes. This was a three day cruise from and to Nice. It was a fund raising event for "Menschen fuer Menschen" and we understand it raised a considerable amount of money for the charity. Most of the activities took place on the Lido deck and for the occasion a special temporary stage was erected over the swimming pool. Extra waiting staff, and a band and entertainers were brought in. The stage, tables etc. were beautifully decorated with imported flower arrangements. There were many invited guests, celebrities, lots of press and television. The event was spectacular with among other things a helicopter showering rose petals over the gathered mass on board. Later that evening there were fireworks from a barge moored between the Europa and the city of Cannes. The festivities carried on well into the night. This event was good public relations and advertising for the Europa. During these events all drinks, including in the restaurants and lounges, are free. The Europa does not skimp on food or drink. The other event was on the last segment to Hamburg. In Antwerp, on board the Europa, we experienced Europe's Best Cuisine. Again, the ship was packed with guests and the media. Chefs from a number of well known restaurants in Europe had been invited to show off their best dishes. On the Lido deck, brand-new Gaggenau cooking stations had been set up for the chefs to cook their signature dishes for the guests and passengers to sample. There were cheeses to try from France, wines from Germany and elsewhere. That evening we had another fireworks display over the water. The quality and variety of food was an eye opener after the mundane offerings from our regular restaurant. Passengers and guests seemed to relish this food experience. It also suggests that management of the Europa should not think it necessary to cater mainly for the German taste in their daily food presentation. The Europa had a new port of call almost every day, and there were very few sea days. We used these sea days to catch up on e-mails, domestic chores. etc. Incidentally, there is no laundry on board, but there is an ironing room. On sea days we had our massage in the Ocean Spa. Here also is a sauna and steam room, and relaxation area. All very stylish and relaxing. The facilities are mixed company. As soon as the sun comes out people are out on the deck. There are plenty of deck chairs, towels and blankets. We did not find many secluded spots for a quiet read, or a place to keep out of the sun. However, there are umbrellas aplenty and deck staff will position them to your liking. Drink service is available on deck. Our daily routine began fairly early. My wife did her yoga exercises by herself in the exercise room, and I was in the gym by 6.30 am. The gym is very well equipped with exercise apparatus on a lower level with a forward view over the Lido deck, and on a higher level weight lifting and like equipment. From here there is also access to the FKK (nude) deck. Towels and cold water are available. On port visiting days we had an early breakfast in the Lido cafe and then took off for the town. We did not go on shore excursions because they were all conducted in German. The evening before arriving in port, information was available in English about the port and we prepared our own plan. The concierge often provided additional information. In all ports the local tourist office has either an information stand or a representative on or near the ship. We consulted the local tourist people first. They would tell you the best places to go to, how to get there, and how much it would cost. Where the main tourist attractive is not at the port of call, as for instance, in Cadiz to go to Seville, we hired a taxi for the morning or day. You negotiate a price beforehand, and you are then free to go where ever you want. This gives you much more freedom than on an excursion. It often is also cheaper to make your own arrangements. MS Europa is one of the few ships that we know, that allows visitors on board. This is great if you have friends or family in the ports of call. We made good use of this and we had visitors in a couple of ports. Your visitors can eat on board for a small charge. To obtain some further privileges, we joined the Hapag-Lloyd Kreuzfahrten Club. There is a joining fee, but for every sea mile, you earn bonus points which can be used for purchases on board. You also obtain discounts on future cruises. The Europa is not an "all-in" ship; you pay for drinks ordered in bars and the restaurants, services such as hairdressing, massages, excursions, etc. Although the Europa advertised that tipping is included in the fare, tipping is nonetheless allowed or suggested for exceptional service. This defeats the whole purpose of the so-called inclusive tipping. We noticed that most passengers tipped. We did not find the Europa a convivial ship. Apart from the customary "Morgen" or "guten Tag", passengers did not reach out and kept very much to themselves. Before leaving the cruise we were asked to complete a satisfaction questionnaire, and whether we would consider a return visit. We believe that MS Europe management needs to change their approach and attitude, regarding dining and passenger activities, and accommodating non German speakers, before they can be truly regarded as part of that select group of international luxury cruise ships. In our opinion, as it stands at present, it will not be "auf Wiedersehen" but "Good Luck". Read Less
Sail Date May 2009
Review of MS Bremen The four cruise ships of Hapag-Lloyd, the German shipping company, are well-respected in Germany but little-known in the United States. Only some of their cruises are marketed to English speakers. It's a ... Read More
Review of MS Bremen The four cruise ships of Hapag-Lloyd, the German shipping company, are well-respected in Germany but little-known in the United States. Only some of their cruises are marketed to English speakers. It's a shame. We cruised on the expedition ship MS Bremen from Nova Scotia to Greenland, leaving June 14, 2008, and disembarking in Iceland June 30. What an experience! There were some shortcomings, and while the Bremen considers itself a four-star ship, it probably falls a little short of that. Still, this was a cruise to be remembered always. The Ship. The Bremen, which features an ice-hardened hull, is nearly 20 years old. It is attractive, it looks like a ship should look, and it is well-maintained and staffed by a friendly crew, most of whom spoke good English. Getting around the ship is easy. The captain and other top officers were frequently available to talk and answer questions. The bridge is advertised as being open to passengers, although too frequently it was closed. Smoking is unfortunately allowed in some areas, though not in the main dining room. The Bremen carries up to 164 people in pleasant staterooms that are typical cruise-ship in size and decor, with typical cruise ship bathrooms. Some have balconies. Ours, No. 428, did not and I can not see why anyone would need a balcony. Our room had two chairs and a desk but no sofa. Storage space is good. The rooms readily allow noise from adjoining cabins. The ship television system was not worth much. There is one main dining room, which serves breakfast, lunch and dinner, and a club/bar that serves a breakfast and lunch buffet, plus afternoon tea and a late-night snack. Dinner is one sitting. Service is good but not great. The library is small and does not offer enough to English speakers. The internet worked some times, but not other times. The daily report of news from the USA and the world was poor. The ship has a small pool, no whirlpool, but a decent exercise facility. There is a large meeting room on the top deck, with excellent views, and an outdoor stern sitting area where passengers can take drinks and food from the club. Being an expedition ship, there was little entertainment and no casino, which was just fine with the passengers. This was advertised as a bilingual cruise. All announcements and written material were in German and English. We had about two dozen English speakers aboard. A single English speaker on a cruise like this would feel very lonely. The Food. Sometimes the chief purchased food from locals along the way. One morning in a little Greenland town, we observed cod, just recently caught, being loaded onto the ship. Breakfast was very European, with heavy emphasis on sliced meats and cheeses, not something that appeals to all Americans. Eggs, bacon and pancakes were available. Lunches and dinners followed a varied menu. Dinner offerings were particularly ambitious, sometimes featuring game dishes like hare. The food was almost always good to very good, sometimes excellent. The duck breast, wild boar and venison were superb, the beef Wellington won raves. There was a surprising lack of shrimp, and veal appeared on the menu too often. Failures did occur. The halibut one night was overcooked. The prime rib was so bad it should never have left the kitchen. The chef was personable and frequently available. But hints to him that ice tea should be provided for American guests went unheeded. The Cruise. The passengers were nearly all adults over the age of 30. We embarked in Halifax, with very smooth procedures, except that luggage delivery was terribly slow. We left on time and headed for Greenland. We had an ambitious itinerary, in a difficult travel region just above and below the Arctic Circle, in a part of the world where cruises ships do not often venture. Things did not always go according to plan, but we had fabulous times. The ship sailed by ice bergs as large as office buildings. One morning we encountered whales, so the ship slowed and circled while they swam around us. High, barren mountains were often seen ashore. One highlight was a visit to a glacier, where the ship entered an uncharted inlet surrounded by ice bergs, stopped, launched the Zodiac boats, and took passengers as close to the glacier as was safe. Before returning to the ship we were dropped off on a rocky beach, walked to the top of a rise, and found to our surprise that the chef had set up a hot dog lunch with warm spiced wine. What a treat! We had interesting sociological visits to several Greenland towns. But there were frustrations. Three towns we were scheduled to visit were dropped because of weather/ice conditions. Two other towns were substituted, but it was not an equal tradeoff. We had knowledgeable lecturers aboard, but their talks did not always convey the flavor of the places and societies we were about to visit. Yet, when we talked to the lecturers ashore, they were frequently illuminating. Preparations for shore visits were lacking. We visited one town on a national holiday, which meant many businesses were closed. In another town, no one told us about the best local souvenir ship-we found out from a local resident. Museums and churches too often were closed, and reported efforts to open them failed. We were not given nearly enough time in Nuuk, the capital of Greenland. Nice restaurants were available in some of the towns for a ship-wide luncheon, but that was never done. In no town did the mayor or other civic official meet us and answer questions. Surely, in some places, that would have been possible. We had expected more Zodiac boat landings in unusual, uninhabited places, but that did not happen. Ice conditions and weather were issues. We encountered far more floating ice than expected, which hindered navigation. Some days were glorious, sunny with temperatures in the 40s and 50s. Other days were foggy and gray. The sea was rough for several days and very rough for two days, when dishes and silverware flew from dining room tables and walking in the hallways was difficult. Sickness bags were placed on hallway railings. We did not need the ship doctor, but other passengers did. He was said to be excellent. The cruise ended on schedule in Reykjavik, where we spent several delightful days on our own. Was the Trip Worthwhile? The cruise cost us about $7,500 a person, not including airfare and hotels before and after. We met interesting fellow passengers from several countries, dined and resided in fine fashion on a cruise ship for more than two weeks, learned about the Inuit culture, Greenland and Iceland first-hand, and saw parts of the world not a lot of our friends will ever see. Would we book the cruise again? That is the ultimate question of worth, and in our case, the answer is absolutely yes. Read Less
Sail Date June 2008
However I did many cruises i was very nervous to join ms Europa as German is only my fourth language and it was a complete new challenge : going to a cruiseship mostly catering to the German speaking market. So after a punctual flight and ... Read More
However I did many cruises i was very nervous to join ms Europa as German is only my fourth language and it was a complete new challenge : going to a cruiseship mostly catering to the German speaking market. So after a punctual flight and a long taxi drive - the traffic was hectic- i did arrive at the terminal where my hand luggage was taken over; only my electronic ticket and my passport was necessary - no single request for a copy of a credit card. In the Lobby of the ship I immediately was offered a glass of champagne Duval leroy what appeared to be the house champagne. In my cabin - suite is better - a bottle of champagne strawberries , fruit two petit fours and a fully stocked mini bar with soft drinks and beer if you want it. The suite was very nice with ample space - a lot of lights and the first part is with a wooden floor. Beautifully appointed bathroom with separate shower and ample closet space. The people working on the ship are really wonderful and they all seem to be very happy to work on the Europa. The Europa is not an all in ship, the drinks in the mini bar in the suite are complimentary the wines and soda's are not. The service in the different bars was simply outstanding - the Piano bar became my favorite. Champagne however not free seemed to be the most popular drink on board. The first two days i did receive all the information in both English as in German but after the third i could manage to go for german in full; The first dinner was in the Italian Venezia restaurant what appeared to be open for lunch as well like the Oriental restaurant. Service was outstanding and the food simply delicious. It seemed the maitre d 'h started up the first Italian speciality restaurant on a cruise ship ever. The first breakfast was on a sea day and on the Europa on such a day a Gourmet Breakfast is served with complimentary champagne and delicacies as gooseliver, carpacccio of tuna steak tartare and more nice items. The welcome aboard dinner was great , in the morning the chef already did present his dishes in detail and the sommelier did introduce the wine suggestions with a tasting.The party was a superb experience with a lot of very special hors d 'oeuvres and canapes. Such an experience was like cruising in the "good old days". During the cruise Iranian oscietra caviar was on the menu - such a caviar is not for free but available at a reasonable cost. The wine list is extremely well balanced with a great selection of champagnes and the very good German wines were presented as well; a nice item for singles is that 30 wines are presented by the carafe and some other wines by the glass as well. 3 champagnes were available by the glass, Duval Leroy, Veuve Clicquot and Taittinger rose. One lunch was bavarian with beer and schnapps; In the afternoon there were waffles , tea time was memorable. In Casablanca a great Moroccan night was organized on open deck, it appeared the product manager of the Europa herself did the entire organization of that evening. Other culinary events were a special dinner done by a michelin starred chef Petz from the palais Coburg in Vienna and a presentation of high quality Austrian wines. Overall friendliness of everybody, a captain who did like the social aspect of his function and simply perfection make a cruise on the Europa a very special holiday on a beautiful ship. The last days no single striving to obtain gratuities could be found. Some cruises are announced as bilingual - everybody does speak English on board. There is no casino on board , some people must think about it and the formal nights are formal indeed with crew wearing tails. Read Less
Sail Date November 2007
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click