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Sail Date: December 2017
My Wif on the wanted to do a River Boat cruise. We did one in 1986 on the Mississippi Queen. She was the sister boat to the American Queen and Delta Queen. We had a great time but the average age was at least 70 plus. But we still had a ... Read More
1 Helpful Vote
Sail Date: December 2017
On October 24th we took an American Cruise Line (ACL) trip on their America from St. Paul to New Orleans. Then on December 4th, we took the American Queen Steamboat Company (AQSC) cruise on their American Duchess, roundtrip, ... Read More
Sail Date: November 2017
lots of fun on this cruise! although the ports don't look like there is much there, if you take time to explore they are very interesting! service is fine-not exceptional, but adequate. Ship is not luxurious, but fine. Food is great! ... Read More
Sail Date: November 2017
First, I want to say that the Duchess is a lovely boat and the AQSC does everything possible to make journeys enjoyable. Of course, there are occasional glitches but none that should deter anyone from taking a cruise on the Duchess. ... Read More
AQSC Marketing, Consumer Marketing Mgr. - AQSC has responded
Hi Vlinbin, Thank you very much for the kind words and review of your trip on the American Duchess! We are very grateful for all of your honest feedback, so that we can continue to make improvements on all of our journeys. It was a pleasure having you join us, and we hope to get the opportunity to host you onboard again in the future. Best, American Queen Steamboat Company
5 Helpful Votes
Sail Date: October 2017
We are an active couple in our mid-late 60's, and this was our first river boat cruise in the US. We wanted to do another European river cruise, but decided to stay in the US this year and had never been to the Pacific NW. We picked ... Read More
AQSC Marketing, Consumer Marketing Mgr. - AQSC has responded
Hi K9pal, Thank you for submitting this review about your recent voyage on the American Empress. We are so pleased that you enjoyed your cruise, and that you have been so honest with your feedback. Our company strives to provide excellent service and a memorable experience for each of our guests. Without valuable comments such as these, we would not be where we are today. We hope to host you onboard again one day. Sincerely, American Queen Steamboat Company
Sail Date: October 2017
Several members of my mom's family took a cruise on the American Duchess, from Memphis to New Orleans, Oct. 16-23. There was a pre-cruise hotel included in Memphis, the Peabody Hotel on the 15th. First, about the Hotel, we had 2 ... Read More
AQSC Marketing, Consumer Marketing Mgr. - AQSC has responded
Hi KeithPettersen, We sincerely appreciate the feedback you have provided here and value every comment. We have contacted the Peabody Hotel regarding the issues there so that they may be able to address with their staff. Since its inaugural launch in mid-August, we have worked very hard to correct, and continue to correct, a few American Duchess start-up issues. We are now happy to report that we are receiving strong customer survey scores on all of our late October and early November cruises. We are sorry to learn that you did not have the top-notch experience that we strive to provide for each guest on our journeys. We would appreciate the opportunity to see if there is something that we can do for you. Please contact us at info@aqsc.com and someone from our team will respond shortly. Our best, American Queen Steamboat Company
1 Helpful Vote
Sail Date: October 2017
This river cruise was to be the highlight ending a great tour of the Eastern USA. New Orleans and the Roosevelt hotel were great to experience. I found the American Duchess a poorly designed ship.The only access to our cabins was ... Read More
AQSC Marketing, Consumer Marketing Mgr. - AQSC has responded
Hi TeWaka, Thank you for your honest feedback and review! We deeply appreciate all comments and consider them when planning for the future. We are sorry that your cruise did not meet expectations, but hope that this does not deter you from considering us in the future. Since the American Duchess startup, we have made improvements to the top deck, dining and onboard entertainment as you have mentioned, and continue to see guest survey scores improve each week. We would love to see you onboard again, so that you and your group can experience a full American Queen Steamboat Company journey. Thank you again, for taking the time to share your thoughts and comments. We are grateful for feedback such as this, so that we can continue to make improvements on all of our journeys. Best, American Queen Steamboat Company
Sail Date: October 2017
This was a major disappointment. Booked the loft suite level which is the Commodore level that comes with a butler. That concept was a joke. Never was given a tour of our suite and how to operate the mechanical drapes plus other perks ... Read More
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