1 Helpful Vote
Sail Date: July 2019
Went on Baltic cruise on 22 July 2019. We started at Copenhagen and finished in Stockholm, visiting Rostock, Tallinn, St Petersburg, Helsinki. We have sailed with regent before and with Seabourn. I must say this was our best ever cruise to ... Read More
Went on Baltic cruise on 22 July 2019. We started at Copenhagen and finished in Stockholm, visiting Rostock, Tallinn, St Petersburg, Helsinki. We have sailed with regent before and with Seabourn. I must say this was our best ever cruise to date. The ship is beautiful with lots of space, well laid out and felt very luxurious. We eat at all of the speciality restaurants which included the Pacific Rim which was not on the Voyager. All were excellent but we felt the Pacific Rim was the beast. It was it was a shame the cruise was only 1 week long and only had one see day to enjoy the ship properly. All of the staff seemed genuinely happy and were easy to engage and chat with. The service was also excellent. We only once had to be seated for dinner as we wanted a window seat at the Sette Mari (Italian) Restaurant. The head waiter suggested to go to the pool bar, have a drink and he would let us know when the table was ready. After about 20 minutes he personally came and collected us and showed us to our window table We went to 4 of the shows and all were excellent. All of the singers and dancers could have been on a West End show. We had a mixture of free tours, small group tours and in St Petersburg we went for the Classic Tour and paid the extra $120 dollars each which included a meal in an excellent roof top restaurant. Great cruise which was helped with come exceptional weather for the Baltic. Read Less
7 Helpful Votes
Sail Date: June 2019
We had tried to get a group of friends together to tour the British Isles for a few years, but it never happened. My wife and I decided to take a British Isles cruise on Regent's Explorer instead, and are very glad we did. We used ... Read More
We had tried to get a group of friends together to tour the British Isles for a few years, but it never happened. My wife and I decided to take a British Isles cruise on Regent's Explorer instead, and are very glad we did. We used the included business class to arrive in Southampton a day early. We mainly used the day to shake off jet lag, and the next day used the hotel's complimentary car service to get to the port at around 12:30. Embarkation was a breeze; we were the only passengers there, and had a choice of 10 people to take care of us. We had cocktails on the pool deck, and were in our room with our luggage just after 2:00. That couldn't have been easier. The room was an F2 (Superior) suite. It had a large walk in closet, with more hangers than we needed (and we overpacked). The bathroom was nice with double sinks, a bathtub and a separate shower. All of the surfaces were luxurious marble. The bed was very comfy and faced the veranda, the veranda was big and had nice wicker chairs,and our room attendant dropped off a bottle of scotch and a bottle of bourbon. No complaints about our room at all, and it was one of the bottom end suites! We spent some time touring the ship, and were frankly amazed at how nice all of the public areas were. It's maximum luxury, almost obsessively so. Everything was spotless and appeared to be in perfect shape. Explorer has been in service for about three years, and looks like it's a brand new vessel. It's supposed to be refurbished this fall, but the passenger-visible areas don't seem to need it. We split our dinners between Compass Rose (the main dining room) and the specialty restaurants. We like to eat late, and that made it easy to get additional reservations at the specialty places. We can honestly say that we didn't have a single dish that we were unhappy with. The service was also great, everything was perfectly paced. One or both of Prime 7 and Chartreuse are open for lunch each day, and that was really nice. All in all, it couldn't have been better. We don't pay much attention to the entertainment. Since we eat late, the show has usually started by the time we're ready. But what we did see was pretty good. Cruise director John Barron's show was excellent. He's really a great CD, the best we've run across. They had an Irish flute player that we liked. The real highlights were two groups that John brought on board. In Belfast there was a troupe of musicians and dancers that told the Belfast story. But the topper was in Liverpool where he had the Cavern Club Beatles on stage. They are the house band at the Cavern Club, the place the actual Beatles play hundreds of times. The theater was definitely rocking that night! Cons: 1. The theater has too many obstructed vision seats. The steps are tricky when the lights go out, and we saw a woman fall and break her ankle. She had to be airlifted off the ship the next day. 2. British weather. Pros: 1. Literally everything else. Read Less
15 Helpful Votes
Sail Date: May 2019
While not experienced cruisers, we have been on five previous cruises over the past 25 - 30 years with Carnival, Norwegian, and Holland America. We chose this cruise due to an invitation from my sister to join her and her husband on what ... Read More
While not experienced cruisers, we have been on five previous cruises over the past 25 - 30 years with Carnival, Norwegian, and Holland America. We chose this cruise due to an invitation from my sister to join her and her husband on what would be their sixth Regent cruise (they booked their seventh while onboard). We found the itinerary interesting which included Spanish, Portuguese, French, and British ports and loved the departure port (Barcelona) having spent a week there last year. Our journey began with a flawless and on-time flight on Delta through Atlanta to Barcelona. Delta One (their version of business class) was comfortable, the food was delicious, and I was able to sleep a few hours during the flight. We arrived in Barcelona Sunday morning before a Monday cruise departure day to an expectedly chaotic airport where we discovered Barcelona is second to Miami as the busiest cruise port in the world. Our bags were retrieved and turned over to representatives available at the airport and we were on a bus headed for the Fairmont hotel an hour after landing. Our hotel, the included pre-cruise selection by Regent, was very nice and located within a large garden-like area with beautiful grounds. Very quiet and relaxing. Regent representatives were onsite to assist with tours or cruise inquiries although we didn't require their assistance. The provided breakfast Monday morning, the day of the cruise, was high quality with plenty of choices to satisfy everyone. We had a couple of hours to relax prior to boarding our assigned bus to the pier. Bags were retrieved from our room the morning of departure. After a relatively short (45 minute) bus ride to the pier, we were ready to board. The embarkation process was efficient, easy, and relaxed. We experienced our first memorable interaction with a Regent employee during this process. A gentleman from the entertainment team greeted us with a smile, checked us in, invited us to the show that night, and sent us on our way. A great first impression even before we boarded the ship. Once onboard, we immediately noticed the quality, beauty, opulence, and luxury of the décor, design, furnishings, and atmosphere on the ship. Also, a wide variety of artwork could be found throughout the ship, some of which matched my taste, while some did not. We were aware of the hype surrounding this ship and reality matched the hype. Undeniably, the ship itself is beautiful in every imaginable way. Our cabin, a Concierge D on deck 10, was located steps away from the elevators and stairs and beneath the library above. The efficiency of the cabin design was impressive by being able to face the very comfortable king size bed toward to balcony so that from the bed we could see the sea or port. An abundance of drawer space (we didn't use half of them) could be found throughout the cabin. The closet was very large in relation to the cabin size and fully accommodated what ended up being our exaggerated over packing. The bathroom was impressive as well with two sinks, a separate tub and shower, and beautiful marble finishing throughout. Pre-cruise, we were attracted to a separate tub and shower, however; after a 12 night cruise, we never used the tub. Similarly, pre-cruise we appreciated that an illy coffeemaker would be located in our cabin yet we never used it. Our balcony was large, approximately 115 sq. ft., and had high quality furnishings including two large wicker reclining chairs, full size chaise lounge, and a table large enough for two people to enjoy a meal. The balcony angled toward the front of the ship which provided an unobstructed view forward without the need to lean over the railing. Furnishings, fixtures, and finishes inside the cabin were consistent with what would be found in four or five star hotel junior suite. Contrary to certain reviews, we found the dining onboard to be excellent without exception. Every meal was high quality, well presented, without lengthy wait times, and flavored deliciously. We dined at each specialty restaurant twice, ordered room service breakfast six times, and tried all other dining venues except the pool grill multiple times. I had seafood, veal, beef, and pasta main course dishes and all were great. Service was outstanding. Wines offered were very good and our glasses were never empty. Desserts were, unfortunately, too tempting to avoid. Frankly, absolutely no complaints related to food whatsoever. We experienced none of the issues to be found in reviews critical of dining venues located on the ship. We were left assuming we were either very fortunate or simply easy to please. Notably, the design, décor and atmosphere in the three specialty dining venues is truly unique and beautiful. The entertainment we found enjoyable and, well..............entertaining. Other reviews indicate entertainment leaves something to be desired yet we attended three stage productions, the cruise director John Barron's show, his assistant's show, and every performance by the two guest performers with Will Martin's shows being the best. The shows were an hour in length which we found to be perfect. We didn't expect Lady GaGa, Adelle, Elton John, or a Broadway theater production of Phantom of the Opera or Les Miserables to be performing on the cruise and therefore we appreciated the quality of the entertainment available. Additionally, we were always able to find comfortable seats available in the theater without obstructed sightlines. We also scheduled two cooking classes in the Culinary Arts Kitchen and thoroughly enjoyed both. The instructing chef made it fun with her energy and enthusiasm and by playing music and serving wine while teaching. Both classes were full (I believe 18 is capacity) which further added to the fun atmosphere. The facility itself is state of the art. Finally, we scheduled five appointments in the Canyon Ranch spa and were pleased with their services and facility. I had a massage that I would rank as good as any I have ever received. Service on the cruise is where the separation occurred between great and extraordinary. The meaningful difference maker for us. Nice ship, itinerary, tours, food, and entertainment - otherworldly service. One example: 6:30 am I go to the coffee shop to get a latte for my wife which Andre gladly prepares and a green tea for me. I then head to the pool deck where the fresh juice bar is located and pick up a celery and orange juice for my wife and head back to the cabin with my hands full. As I walk through the pool area the attendants who are changing the terry cloth covers on all the pool loungers smile and wish me a good morning. As I approach the door, one stops what he is doing and runs to open the door for me and asks if I need further assistance. As I near the door to our cabin, from behind me appears one of the captain's staff members from the bridge and he asks me if he can open my cabin door for me with his master key. This is only one example of many other incredibly positive interactions with Regent staff members on the ship. The training program must be world class because we never encountered anyone who wasn't pleasant, wasn't eager to serve, and who wasn't genuinely kind. The crew seemed happy. At dinner in Prime 7, our excellent server Ruth's assistant, who I would guess to be 21 or 22 years old, engaged in conversation with us and twice said how much she loved her job. How many 21 or 22 year olds in the U.S. would say how much they love their jobs? From beginning to end, we had no complaints whatsoever regarding the service we received and we compliment Regent for their very effective hiring and training practices. We experienced eleven ports while on our cruise and found many points of interest, cultural experiences, historical significance, and beauty at every one. All tours with the exception of Lisbon met or exceeded our expectations. Most notable tours included a D Day Landing Beach tour in Normandy and a wonderful dinner at Chateau Du Tertre in Bordeaux. We had high quality guides who were knowledgeable and understandable. Each bus would depart about half full. Very efficient system for organizing tour departures on the ship. We never waited more than ten minutes before being directed to our bus. The one complaint I have from the entire cruise experience is related to the tours and, unfortunately, I believe the issue is beyond Regent's control: passengers go on tours they should not take due to physical limitations. We were provided tour descriptions online before the cruise, after we boarded, and each day with the newsletter; all of which made abundantly clear the physical requirements of each tour and the physical limitations that should prevent someone from taking certain tours. On every tour, in my opinion, people were present who should not have been. Certain participants placed unreasonable expectations on the guides due to their limitations. A man fell down stepping off the curb in Lisbon and somehow the guide was implicated? Another guide was rudely told to slow down because a couple couldn't keep up. One guide was told to slow down by a woman who said her back hurts when she climbs stairs. And lastly, a guide was asked to be available at the port to help a couple back to the ship. Very frustrating and my heart goes out to the guides and what they must endure. Regent can't be placed into a position of evaluating each passenger's physical ability before every tour. Passengers need to read the information, readily available via multiple sources, regarding the tours, and be honest about their ability to take the, clearly stated, more physically demanding tours. Again, my only complaint during the entire cruise. Disembarkation was difficult only because we didn't want to leave. The process itself was easy as long as your luggage was outside your door on time and you were listening for your number to be called indicating it was time to disembark. In summary, we had a wonderful and memorable trip and thanks to Regent for performing so incredibly well every step of the way. To perform so well requires outstanding organization, training, quality control, accountability, and teamwork. It was fascinating to watch the team work so well together and deliver so well time and time again. Partly attributable to my sister telling me to prepare to be spoiled and partly because of the price, our expectations were very high yet Regent consistently met or exceeded our expectations. Consequently, we are now hooked and booked an Alaska cruise in 2020 while onboard. Read Less
5 Helpful Votes
Sail Date: May 2019
We chose Regent based on prior experience. This was our 4th cruise, and on this beautiful new ship Explorer everything was even better than we remembered. Crew, amenities, excursions, food -- all just absolutely top notch! We embarked ... Read More
We chose Regent based on prior experience. This was our 4th cruise, and on this beautiful new ship Explorer everything was even better than we remembered. Crew, amenities, excursions, food -- all just absolutely top notch! We embarked in Rome, and stopped at multiple locations in Italy, France and Spain. Valencia as a real highlight for us, as was Florence. But every port was great. The onboard entertainment was really top flight as well. Often on cruise ships you get a bit of the 'amateur hour' feel. But this troupe was really exceptional. And the assistant cruise director David Nevin was also one of the featured performers, and he was perhaps the best of all. There are always a wealth of organized activities available on board, in case you don't want to depart for a shore excursion. Other ships we have been on simply do not have that same level of customer focus. All in all, if you want a truly first class experience, book a cruise with Regent! Read Less
2 Helpful Votes
Sail Date: April 2019
From Italy with Love was the title of the cruise. We chose this cruise because of the ports of call. It was a birthday and anniversary cruise and Regent did not disappoint. Regent surprised me with a birthday cake and champagne ... Read More
From Italy with Love was the title of the cruise. We chose this cruise because of the ports of call. It was a birthday and anniversary cruise and Regent did not disappoint. Regent surprised me with a birthday cake and champagne upon sailing and the same on our anniversary. Personal attention is their key. The itinerary was great. We had never sailed Regent Seven Seas and have been totally spoiled with the smaller ship, service and food. The Concierge cabin is spacious and the difference between the Superior was the one night in Venice before the cruise. The transfers from airport to hotel to ship were all included and what a difference it made. When figuring the cost difference, there was no comparison to upgrade to the Concierge. We did the hotel add on at the end of the cruise. The hotels are 4-5 star and the service was wonderful. The Majestic Roma was beautiful and upon arrival and departure, Regent had reps to help. This was especially noted at the airport when Vincenzo took us from the cab right on through check in to the TSA pre-check. No matter what suite you choose, make sure to look at the deck plan to choose a cabin with the extra balcony as you will appreciate the added space. It's easily recognizable! Included items: All alcohol/beer/wine/sodas are included in the cost and the info says that your suite frig is replenished daily. Our suite was to be outfitted with alcohol/wine/soda but we had to ask our cabin attendants on a daily to replenish diet coke and wine. The specialty restaurants were included and an added bonus. It's nice to go into a bar, sit down and order a glass of wine and not get a bar bill at the end of the cruise. Excursions are also included and, for the most part, were top notch. There is no need to tip as they are also included. However, we did give a little extra to our cabin stewardesses and a few in the cocktail lounges and restaurants who went above and beyond. Read Less
Sail Date: April 2019
We picked this ship and cruise line because we had a wonderful experience on the Explorer in 2017 going from Barcelona to Rome. We wanted to complete a trip around the boot so we started in Venice and ended up in Rome this time. Our ... Read More
We picked this ship and cruise line because we had a wonderful experience on the Explorer in 2017 going from Barcelona to Rome. We wanted to complete a trip around the boot so we started in Venice and ended up in Rome this time. Our first experience with Regent was so fun, we really didn't think it could be topped. This trip was every bit as nice and even more fun because we knew the "lay of the land" on the ship and met a lot of very nice people. The ports and excursions were great! The ship is beautiful, our suite was wonderful, the thermal suite is amazing, and the food was good! But, the best thing of all this time, as well as last time, was the friendliness, dedication, personal attention, and professionalism of the crew. We did not have (and don't need) a butler. Our room steward and assistant were wonderful and kept everything in tip top shape, attended to any requests efficiently, and smiled through it all. The service we received was excellent everywhere on the ship! We are already thinking about our next cruise and will definitely stay with Regent, because I don't think it could be any better. (Business Class air from San Francisco to Europe, pre-cruise night in a 5 star hotel with buffet breakfast, all transfers, tips, drinks, and excursions included). We definitely got spoiled! Read Less
10 Helpful Votes
Sail Date: March 2019
We have cruised for a number of years with different cruise lines but promised ourselves that one day we would try one of the supposed most luxurious cruise ships. After much research and saving we decided to try Regent Seven Seas Explorer ... Read More
We have cruised for a number of years with different cruise lines but promised ourselves that one day we would try one of the supposed most luxurious cruise ships. After much research and saving we decided to try Regent Seven Seas Explorer and booked the Mexican Riviera to Panama Canal cruise.We flew to Los Angeles and were transferred to a 1st class hotel for the first night bit of a shock in the bar 2 beers $48.00. We were informed to be downstairs by 11am for coach transfer to ship but then waited 1 1/2 hours for collection which I considered very poor. On arrival at the port we had another wait of over 1 hour before we could book in, this was the worst book in of any cruise we have ever been on and was starting to wonder whether we had made the right decision to cruise with Regent, later on board we were told this was due to a customs inspection of the ship if we had been told the reason for delay a number of passengers would not have been so angry. We eventually got on board and went to our cabin 1409 which was a D grade Concierge. The cabin was presented immaculately with a wealth of cupboards and hanging space for clothing, the bathroom had a bath and large walk in shower. The balcony was large with very comfortable reclining chairs.Our cabin stewards were excellent even going to the trouble of decorating our cabin on my Birthday with balloons and happy birthday banner, a large cake and champagne was also supplied. We ate in all the restaurants while on board and the standard of food and waiting service was excellent as was the menu and the best of any ship we have ever sailed on. Due to the low number of passengers only 750 only one show at 9.30pm was performed but at no time was it necessary to get into theater early to get a seat, we walked in a 9.25 and could always find a good seat. The production shows were 1st class as was the guest entertainers. Most of the many and varied excursions ashore are included and of a good and interesting nature, a point to note that a few trips have a supplement to pay but check once on board and a very similar trip may have been added which is included but was not shown when booking. The bar staff again were excellent and no matter what drink or cocktail you wanted it was available.It would be nice if a day room at a hotel was included on disembarkation as you have to leave ship at 9am and in our case our flight was not till the evening a hop on hop off trip of Miami was included but was poor and once completed at 1pm waited a further hour for luggage which was stored by the bus company. One day I will hopefully cruise with Regent again as we will always compare other ships to this which will be a very hard act to follow. Read Less
13 Helpful Votes
Sail Date: February 2019
This is only the second time that I have composed any dialogue regarding our many cruises around this unique planet. This cruise, on Regent SS "Explorer", was chosen by us more than two years ago. It takes a lot of ... Read More
This is only the second time that I have composed any dialogue regarding our many cruises around this unique planet. This cruise, on Regent SS "Explorer", was chosen by us more than two years ago. It takes a lot of discussion, a lot of planning, a lot of 'buyers' remorse, a lot of tender anticipation before deciding on the correct fit that an Ocean Going Cruise will make. Two years ago a significant birthday, for myself, was looming on the horizon and the two of us (TC2 and myself) wanted a cruise that would meet the requirements of that birthday. Since my birthday, by default, had two distinct dates ( another story, another time) the 2019 Explorer Cruise from Santiago to Los Angeles would be a perfect fit for both dates. Since we live in the northern area of the USA it can and does have very obtuse weather conditions during the winter. Our weather assumption, unfortunately, proved correct and caused us to change flights, incur unexpected hotel stays and invoke extra costs to an already expensive cruise. But, if we did not accomplish this we would never have reached the ship on time for embarkation. Taxi scams at the Santiago Airport added more frustration to our journey and being 'World travelers' we should have known better. The flight from Dallas/Fort Worth to Santiago, Chile. was made on a Boeing 787 Dreamliner. Comfortable and on time flight but we would never have made that flight had we not changed out flight from Vancouver to be one day earlier. However, our luggage arrived with us and having that not happen more than once, we were surprised. Boarding the "Explorer" ship and climbing the gangway to be greeted with a Champagne "Welcome Aboard" is always exciting, even though we have done this so many times. We have told each other, "do not take it for granted". We were, indeed, fortunate to obtain a 'Master Suite' due to a last minute 'upsell' which we offered to accept. It is a fine example of what Regent can put into a luxury ship. Two bedrooms, two bathrooms (one full) and a deck that commands more than 180 degree view as well as an expanse that would accommodate a Rothchild party. Put this together with Butler Service and it would be hard to find an equal. It just so happened that the "Discovery Channel" camera crew were on board with us filming for one of their episodes of "Mighty Cruise Ships". In order to cover the complete ship they need to film a Butler served dinner service en Suite. We were innocently chosen to be the couple that was provided this service. The episode will not air for about eights months but it certainly should be interesting and also give a boost to Regent. The Discovery Channel film crew attended my birthday get together. Balloons, festoons and canapes together with a full Marzipan cake for me and an Opera cake for TC2, baked by the Regent Pastry chef, all made it a Happy Birthday and unforgettable memorable occasion. The crew is always our second family and we look forward to greeting each one of them on our regular Regent cruises. General Manager, Massimo, met and greeted us as we boarded the ship and made sure that attention, care, service and safety were all prime. We particularly enjoyed being invited to an Explorer Suite on Deck Eight where we met and became extremely close with the guest of that suite. We also were fortunate to join, for cocktails in the Explorer Lounge, two outstanding guests, 'Master and Madame Echo'. I would like to comment on some items that Master Echo has reported on in his cruise critic review. 1) Electric cut off when you leave the suite. This items is about par for most hotels. I presume it is a method of conservation. However, since the ship provides its' own electricity you would think it is not necessary. It is most likely a safety item especially for batteries and chargers that are left plugged in. Because we don't want to keep putting the card key into the slot each time we enter we chooses to use either a cardboard or stiff paper insert and leave it is as long as we "own' the suite. It works fine for us. 2) Cabin cleanliness. I was surprised to learn that some funnel smut had collected in the room and also that a solitary and wayward grape had not been cleaned away. For our own experience we have found housekeeping to be above par but understand that some items can be missed. Where's that 'white' glove? 3) Vibration. Like individuals, we are different. So it goes for ships. We expected big things from Explorer when she came out. "This one is not going to vibrate and she is not going to have dischordent frequencies. She is going to be so stable you won't know your on a cruise!" Obviously not so. Every ship, again like ourselves has its' idiosyncrasies. They all creak, they all sway and they all have haunting vibrations. A super example of this is the "Navigator". It has always had problems. They have 'fixed' it several times, but it still has problems. If you 'fix' one frequency in one place it transfers to another. That is the ship world. Given the amount of weight on the Explorer, with glass, marble alloyed Prayer Wheels, etc. etc. it is a wonder that she even got our of Italy. 3) Water quality. Water quality on the ship is always a concern. It is conserved and osmetically re-cycled. Problems to emanate from rusty boilers but while it is unsightly it does affect the cleaning power. Personally, I found the shower water to be so clean that it left my shampoo squeaky clean. Most people do not realise that 'conditioners' change the structure off the hair and eradicate its' history. I do not think you can get away without putting chlorine into a swimming pool. It is ubiquidous. I found the Infinity Pool to be quite strong with this additive. 4) Gratuities. Regent classifies itself as "All Inclusive". Therefore you should never have to dig into your pocket for anything. Coming from the U.K. I am very stingy. I work for my money, I get a salary, I do expect anything else. The early coffee house in Britain in the 17th Century gave rise to the TIP. (To Insure Promptness) It has now grown, due mainly to American influence, some that is not just expected but demanded. It seems that if you do not give a 'Tip' you are embarrassed and the worker relies on this embarrassment. Regent contracts their employees. Their employees get paid well for what they do. Nowhere in the contract does it say, "Thou shalt receive a tip or extra awards for doing your job". Should you wish to contribute to a crew 'welfare' fund then do so, but you can do it without be embarrassed by it. I was extremely upset to see a head-waiter canvassing every table in Compass Rose, on the penultimate night, shaking hands with each customer and instructing them to make note of his name in the 'Comments' report. It was also noted that some exchange of dollars was taking place. 5) Explorations. The Ships' Destination Services has historical problems. Each of the port and each of the tours brings it's own problem. Dealing with contractor busses, variable languages, countries, ethnicities, safety, reliability, comfort, needs a lot of tact and experience. Transform this into on-board guests who always want to be first in the line at the supermarket and it can be a bee-hive to avoid. But, seeing the world and it's history is why we cruise. Patience! 6) Internet. On board Internet is almost a permanent failure. Contacting Satellites hovering 25,000 miles above the Earth is expected but cannot always be justified. Nature is, however always present. Climate, Gravity, Sun Spots and a myriad of galactic and global influences have a big influence on our Internet system. Just like the movies, we expect instant response but even electricity takes time to get from one place to another. Again, it pays to be patient and through in a little levity. I just wait until I get home. Just a word or two on Dining. The Pacific Rim on Explorer was a new and exciting addition. Being our fifth cruise on Explorer we had eaten in Pacific Rim several times. It took us four or five of those visits to finally grasp what the menu is about. Now, when we attend, we know what it is that we like and we have adjusted ourselves to the Asian Infusion method that type of cuisine. Service is always impeccable as provided by mostly Russian servers. Read Less
1 Helpful Vote
Sail Date: January 2019
Relaxation in luxury. Although far more expensive than some of its competitors I believe this cruise line gives value for money. Its detail tp the design of the cabins are well thought out with loads of space even for the most discerning ... Read More
Relaxation in luxury. Although far more expensive than some of its competitors I believe this cruise line gives value for money. Its detail tp the design of the cabins are well thought out with loads of space even for the most discerning traveller. The entertainment was first class and was viewed in total comfort of individual seats, if one so wished. Tables around the seats allowed for your drinks to be within easy reach. The theatre offered good views of the stage no matter where you sat. The specialty restaurants were diverse and true to their character. Swimming pool of a reasonable size for a cruise ship. On the top deck there was a mini golf and various other ways to entertain oneself if not desiring to sunbath. An amazing amount of sunbeds which well cared for by diligent willing staff. Personally, would travel with Regent Cruise line again should the opportunity present itself. I have no reservation recommending this cruise line. Read Less
3 Helpful Votes
Sail Date: January 2019
This was our first ocean cruise, but I am sure that it cannot get any better than this cruise experience on Regent Explorer. We stayed in a Penthouse A suite (917), which is beautiful and very functional room, with a huge balcony. The ... Read More
This was our first ocean cruise, but I am sure that it cannot get any better than this cruise experience on Regent Explorer. We stayed in a Penthouse A suite (917), which is beautiful and very functional room, with a huge balcony. The walk-in closet in the Penthouse suite is a bit small, but we still managed to fit the contents of two big suitcases into to it without any problem. The empty suitcases can conveniently be stored under the bed. The shower cabin is absolutely fantastic and so is the quality of the bed. We arrived at the pier in Rio de Janeiro for embarkation at around 1:30pm and we were onboard 15 minutes later. Everything was so well organised, and it continued like that throughout the cruise. The cruise was fully booked, but the only time it felt crowded was upon embarkation when everyone was having lunch in the Veranda/Pool restaurants, but after the suites became available, it never felt crowded again. We initially didn't really know what to use the butler for, but he turned out to be extremely helpful and useful. He really made us feel special and pampered. He served a couple of breakfast on our terrace, which was a wonderful way to start the day. We were generally totally amazed by the service, which is very attentive and rather personal. During our 12 nights cruise from Rio de Janeiro to Buenos Aires, we had three dinners in each of the restaurants Compass Rose, Prime 7, Pacific Rim and Chartreuse. We also had several lunches in the speciality restaurants. The food was generally very good to excellent. We were not fans of Sette Mare/La Veranda, as the place looks a bit like a canteen. Furthermore, we were not impressed by the breakfast, which was exactly the same every day and some of products were rather cheap/industrial, and the fruit was often unripe. We are in our early fifties and were surprised to be among a relatively young crowd without a single wheelchair or rollator onboard, perhaps because the cruise included many anchor ports. Some of the ports of call were great, while some were very forgettable. The same goes for the excursions. We had two fantastic biking trips. We don't really care about the shows, lecturers etc., so I will not comment on that. We used the gym daily, which was really great, spacious and lots of equipment. I also had two nice massages in the spa. The weather was hot and sunny throughout the cruise, but it was surprisingly easy to get sun-loungers around the pool. Only on our single sea day, it became rather busy. The ship is absolutely gorgeous and in perfect condition. The all-inclusive concept is really great, but also a little dangerous as we definitely ended up eating and drinking too ;-) We loved our first ocean cruise experience and now look forward to the next on Regent Splendor. Read Less
1 Helpful Vote
Sail Date: December 2018
We chose this cruise the very first day it came out. We'd done North Africa and wanted to do South Africa with a pre-cruise safari. Regent did a fantastic job providing us with a Shamwari 5 Star game resort where we were so lucky to ... Read More
We chose this cruise the very first day it came out. We'd done North Africa and wanted to do South Africa with a pre-cruise safari. Regent did a fantastic job providing us with a Shamwari 5 Star game resort where we were so lucky to have seen and photographed a leopard and a white rhino at sunset against a setting sun. Our suite onboard was very convenient to the elevators and our cabin attendant was so attentive. The food was fantastic as well as the musicals. The weather however proved a bit of a disappointment as we had to forgo a port in Nambibia and Mozambique. Internet service was problematic and the food too salty. Salt shakers are on every table so why not use those? The only disappointment was the awlful air routing to and from Cape Town that resulted in 10+hours spent in Lufthansa's Frankfort's lounge going and coming. This was our third Regent cruise and the second one with Captain Serena who is an outstanding, vivacious captain. Spending Christmas, New Year's Eve and New Years Day was truly one of our most memorable cruises. The 1600 photos we took are indeed a photographer's dream come true. Read Less
5 Helpful Votes
Sail Date: November 2018
We had heard of regent cruise thought we should check it out. The ship was in great shape having been recently remodeled. We had a large room, probably too large but it was nice We had a butler who was very attentive and met all of our ... Read More
We had heard of regent cruise thought we should check it out. The ship was in great shape having been recently remodeled. We had a large room, probably too large but it was nice We had a butler who was very attentive and met all of our needs. While we are not foodies per se the food was more than acceptable. The options for the food were extensive. We had canapés brought to our suite nightly. Our suite was stocked with favorite adult beverages ranging from beer to out desired alcohol. Off boat excursions were plentiful and for the most part included. We were somewhat disappointed that the ship left port at either 5 or 6 nightly. We would have liked to spend an evening in the casino at Monte Carlo or had some local food at say Sicily or Capri. The distances were such that they appeared to be close enough to depart a bit later. We thought that the attentiveness and dedication of the staff was above most other cruises we have been on. They were very attentive and we anxious to make everyone happy. The dining selections included steak .italian, salad bar,Asian and French. Poolside grill was always a good place to have a small dinner. One observation which was rather curious. The ship was 40% Asian. Regent we were told, has changed focus and is now marketing their product to the chinese populous. Rather interesting we were sitting with a couple from Hong Kong. They were not pleased for they had talked to mainline chinese and had found out that these people had paid 40% less than they paid. As a result of the concentration of the chineses it was felt that the food was more focused on their needs than on other cruises, unfortunately the mainline folks are more of a rush and don’t respect ques or lines. Funny the Hong Kong Chinese had a bigger problem with the mainline folks than the rest of us. I will look into this new focus on the part of Regent to find out if this is in fact the case. If so this may influence our future choices. Entertainment was more on the site of mediocre. After 2 shows we just decided to skip. Read Less
4 Helpful Votes
Sail Date: August 2018
Excellent cruise. Major issue with significant food allergy management at start but response from three people ( restaurant manager, dining reservation staff member and head waiter in Compass Rose ) completely resolved situation and ... Read More
Excellent cruise. Major issue with significant food allergy management at start but response from three people ( restaurant manager, dining reservation staff member and head waiter in Compass Rose ) completely resolved situation and ensured a smooth and seamless service for the remainder of cruise. This was professionalism at its best in this setting. Really no strong complaints about anything significant. Attention to refilling cabin minibar with requested drinks could have been better but otherwise cabin service very quick and responsive. Quite a noisy atmosphere in all dining areas ( guests ). Service excellent. Food superb and very varied. The general decor quite subdued and frankly dark in areas- may suit some and not others. Entertainment average as billed so did not avail ourselves. Would have appreciated more guest entertainers with perhaps opera / classical rather than just a film! Viewing from upstairs in theatre difficult as restricted by barriers Would certainly consider going again with this line. Read Less
7 Helpful Votes
Sail Date: August 2018
We had a marvelous time on this cruise. It was our first time on the Explorer, after having sailed on the Voyager (once) and the Navigator (World Cruise 2017 and Cape Town to Rio 2018). Things got off to a bit of a rough start at the ... Read More
We had a marvelous time on this cruise. It was our first time on the Explorer, after having sailed on the Voyager (once) and the Navigator (World Cruise 2017 and Cape Town to Rio 2018). Things got off to a bit of a rough start at the Copenhagen Marriott. The morning of embarkation the restaurant was swamped with a very long line for breakfast, and bus #1 delivered us to the wrong ship in the port! It was easily rectified as the Explorer was right next door. We loved the itinerary, even though it was port intensive. Every day was a new adventure! We especially liked our 3 days in Saint Petersburg, including the Grand Imperial Evening of the Tsars, and the fact that we hired a private guide and driver for day 2. The Senior Officers included Serena Melani, Captain; Davor Josipovic, General Manager; Food and Beverage Director Stephane Carriou, Cruise Director Andy Heath, and his wife Tammy, Social Hostess. All were excellent in their jobs. This was our first time sailing with Captain Serena. She was very personable and often seen talking and mingling with the passengers. It was also our first time sailing with Andy and Tammy. They are a great team, always positive, and very talented! Loved their shows, especially The Beatles! We also enjoyed our class in the Culinary Kitchen, "Gone Fishing", taught by Linda Miller, a CIA in Hyde Park graduate. It was lots of fun, very informative, and delicious! Terry Bishop, Lecturer and Performer, was also terrific. We had the pleasure of meeting Terry on the World Cruise, and he can do it all! Lecture, sing, play the guitar, tell stories; always entertaining! The Production Cast was great, very talented! We have seen World Beat about 5 times now, and we think this was the best one yet! Other shows we saw with them performing were My Revolution and Paradis. Destination Services did a great job in getting us off on excursions in a timely manner. All were very helpful and pleasant. The ship is beautiful and we really enjoyed sampling some newer (to us) restaurants. Pacific Rim was great, and we also enjoyed Chartreuse. La Veranda/Sette Mari was a disappointment esthetically. It felt more like a large cafeteria. We really prefer this space on the Navigator. Read Less
7 Helpful Votes
Sail Date: July 2018
Have sailed with Regent several times and this was one of the best. Really enjoyed that we went to very different and more undiscovered ports. In two of the new ports it was apparent they don't see many ships and we had local ... Read More
Have sailed with Regent several times and this was one of the best. Really enjoyed that we went to very different and more undiscovered ports. In two of the new ports it was apparent they don't see many ships and we had local marching bands presenting farewell band sendoffs. Crew is very well trained and very helpful Food was very varied and excellent. . The new approach to French food is an important update. The Asian restaurant did wonderful tempura soft shell crabs. Compass Rose works perfectly. No matter how many guests arrive at the same time the team manages to handle it gracefully and quickly. We were all worried when NCL took over one of our favorite vacation companies. Things have changed but overall it appears they have worked hard to keep standards high. Guests seemed very happy and I never heard the grumbling and complaining you often here on cruise ships Read Less
5 Helpful Votes
Sail Date: July 2018
Honestly, I choose Seven Seas because of the business class airfare being included. This ship is so beautiful! I haven't been on all cruise ships so i don't know but I would guess this is the most beautiful ship on the Seas. ... Read More
Honestly, I choose Seven Seas because of the business class airfare being included. This ship is so beautiful! I haven't been on all cruise ships so i don't know but I would guess this is the most beautiful ship on the Seas. The employees (service) is five star. The food amazing and the cabin, how can I even begin to explain how beautiful our cabin was. So much storage, no way could we use all the drawers. The bathroom and closet were outstanding. Not sure why anyone needs a tub on a cruise, but if you do there is one there. We spent as much time as possible on the veranda. It was large and so comfortable. The entertainers at night were Las Vegas quality. There was a great variety of shore excursions and we enjoyed each and everyone. I don't personally think this is a ship for children, but just my thoughts. It was very expensive and that being said I want to save to go again, it was the best vacation ever! They really should have cold medicine aboard and easy to purchase at all times day and night and even in port. They only negative. Read Less
4 Helpful Votes
Sail Date: July 2018
After reading reviews about this ship we were eager to experience it for ourselves. Regent Seven Seas exceeded our expectations from our first phone call to the company. All our questions were answered and desires met. From first contact ... Read More
After reading reviews about this ship we were eager to experience it for ourselves. Regent Seven Seas exceeded our expectations from our first phone call to the company. All our questions were answered and desires met. From first contact we were impressed with the efficiency in meeting and exceeding our expectations. The ship is a floating work of Art and engineering masterpiece. Pictures of the ship are beautiful, but it must be experienced in person to really capture all that it is. Our F1 suite, 937, was clean and quiet: https://www.youtube.com/watch?v=C_XnNsOBeGw Watch video for details. Suites that end in a 7 have pull-out couches to easily accommodate a 3rd occupant. We normally are Independence travelers; not usually going on cruise line shore excursions. However, this trip we participated on at least one ship excursion per port including a fishing trip, that cost us a reasonable $129 per person. Enjoying the informative, comfortable excursions were a highlight of our adventure. We liked the excursions so much that we often went on two a day. Our luggage was delayed by the airline, for three days, transferring from Copenhagen to Oslo. Chris at reception and his team went above and beyond with a sympathetic ear, complimentary overnight laundry, toiletries, toothbrushes, razors, etc., and I much appreciated 25% discount to purchase clothing from their gift shop. My husband picked out a beautiful dress for me to wear to dinner. We had our insurance agent calling the airline daily as well as my husband also made several calls a day inquiring about our luggage, but I believe we got our luggage because ship staff went to the airport in Copenhagen to pick up ours and twelve other passengers luggage. It is important that I mention that ship personnel did this for us even though we booked our own air. Thank you Chris for saving the day! Entertainment: full disclosure, we do not ordinarily go out after dinner, preferring to sit on our balcony and watch the ever changing scenery pass by while we plan for the upcoming days adventures. We did however enjoy the comedy show. Dining, oh the food, everything and anything my heart desired, ordering on or off the menu. Attention to detail was evident down to the Versace table setting and Chihuli Glass Chandelier and art. Service: Attentive and unobtrusive. All staff seemed truly joyful, smiling as they worked, sharing in conversation when appropriate, having an ability to read us, anticipating our desires and needs, learning our names by day two, recalling our favorite beverage. This was consistent as we did not dine in the same restaurant two nights in a row. How they knew to recommend fish dishes to me and meat dishes to my husband is a secret that I cannot figure out. Their recommendations were spot on. I recommend Regent to the seasoned sophisticated traveler who appreciates fine dining, art and who believes that the journey is as important as the destination. Bridge players and trivia enthusiasts made up a good portion of passengers. There were a few families with teenage children and I saw one family with much younger children at the end of our cruise. A childrens' program was available. We are a couple in our 50's traveling without children so I cannot advice on suitability for families with children. Read Less
3 Helpful Votes
Sail Date: June 2018
Link below : https://youtu.be/QppxUPE9V5c This movie shows mini view of the ship and what Norway has to offer. Exceptional!!! Food was excellent and it was sunny everyday and over 70 degrees. No fog no rain. Perfect trip! ... Read More
Link below : https://youtu.be/QppxUPE9V5c This movie shows mini view of the ship and what Norway has to offer. Exceptional!!! Food was excellent and it was sunny everyday and over 70 degrees. No fog no rain. Perfect trip! Staff is getting ur every need before you ask. Also dancers excellent. Professional shows worth going to. Rooms had large size balancies of which a lounger and two chairs fit. Along with a table. We ate bfast and dinners on our patio. We ordered from compass rose and had incredible view while dining they the fjords. Lots of energy with all the staff. Room steward was excellent. As everything we asked for he immediately got it for us! My favorite thing was the daily excursions. Very interesting choices to pick from! Worth paying the extra to upgrade on some of the higher level excursions. Over all 6 stars. We have been on mariner, navigator and explorer is definetly the best and the newest! Read Less
10 Helpful Votes
Sail Date: May 2018
We took a our first cruise on Regent in May from Lisbon to London and we were blown away. We have taken Crystal in the past on some 15 cruises, and now we find ourselves remiss for patronizing a good cruise line (Crystal) when there was ... Read More
We took a our first cruise on Regent in May from Lisbon to London and we were blown away. We have taken Crystal in the past on some 15 cruises, and now we find ourselves remiss for patronizing a good cruise line (Crystal) when there was such a much finer cruise line (Regent) out there. Regent beats Crystal in room quality, service, staff, food, athletic facility, spa, public areas, embarkment, and in a very big way, in excursions. Crystal does have better entertainment, but overall this is a minor item to us. Further, Regent is not as pretentious as Crystal by declaring itself the "best" cruise line, and Regent does not push purchasing photos at every conceivable instance as Crystal always does. And even the passengers on Regent appear to be more polished and polite than those we have encountered on recent Crystal ships. Perhaps Crystal is yesterday's cruise line, but Regent is today's. Special compliments to the Regent's ship management. The attendants for the rooms were almost invisible, yet their job was always complete in a timely manner. Similarly, we were treated excellently by the food mangers in the various restaurants. Our favorite restaurant was Prime with the bone-in ribeye. Every excursion seemed better than the one before! Thank you Regent-job excellently done! Read Less
15 Helpful Votes
Sail Date: May 2018
Went with friends. Wanted to cruise on a ship with adults, not a party ship. Expensive, but worth the cost if you demand quality. Only drawback was poor wi-fi service that only allowed one user and one device at a time. However, the ... Read More
Went with friends. Wanted to cruise on a ship with adults, not a party ship. Expensive, but worth the cost if you demand quality. Only drawback was poor wi-fi service that only allowed one user and one device at a time. However, the staff were friendly and gracious and the food was to die for. The ship itself was beautiful and very well maintained. The included tours were of varying quality. WE took some and other times explored on our own. The entertainment was much better than we had anticipated with a variety of kinds of shows. The stateroom was wonderfully designed with a great amount of storage. An added bonus was free laundry and dry cleaning which we used often. This is not a ship where passengers stay up and drink through the night, though dancing and other entertainment is available until midnight. Take this ship if you want an elegant and relaxing experience. Read Less
7 Helpful Votes
Sail Date: May 2018
This cruiseline was recommended by friends and from the very beginning we were struck by the attention to detail on the part of our AMERICAN Airline agent, Brian Mitchell. While on the pricey side, it was good not to have to worry about ... Read More
This cruiseline was recommended by friends and from the very beginning we were struck by the attention to detail on the part of our AMERICAN Airline agent, Brian Mitchell. While on the pricey side, it was good not to have to worry about extra charges for drinks, tours and tips. The ship is beautifully decorated and has original art throughout. Dining was enjoyable and permitted lingering over deserts and cappuccino. We enjoyed the Prime 7 specialty restaurant the most where service was impeccable and our servings were exquisite. Breakfast and lunches were most often taken in La Veranda where there were multiple buffet choices. If we wanted somethhing we did not see, the staff went out of their way to accommodate. By the end of our week cruise, some staff recognized us and remembered our seating and drink preferences - especially in the Observation Lounge. Entertainment was fun and targeted to Boomers, who seemed to comprise most of the passengers. Tours were scheduled daily and usually involved time on a boat or bus, with informed guides describing history, culture and architecture of where we were. We decided to cancel several tours and go it on our own by hopping on a bus or tender that dropped us off at what would be our pick up point as well. That allowed us to find our own pace and to spend a bit more time on board relaxing. Next time we would not sign up for daily tours. Yes, we would go again. This was a special experience. Read Less
1 Helpful Vote
Sail Date: May 2018
From the cabins to the restaurants this ship and the overall experience lived up to our expectations, going to be difficult to cruise with anyone else. The service was terrific just attentive enough without being too much. We booked the ... Read More
From the cabins to the restaurants this ship and the overall experience lived up to our expectations, going to be difficult to cruise with anyone else. The service was terrific just attentive enough without being too much. We booked the entry level veranda cabin which size wise was similar to a balcony cabin on HAL or Celebrity but the fit and finish of the room ( especially the comfort of the bed) was far beyond other ships we have sailed with. No problem getting reservations in specialty restaurants and all lived up to the reviews, at least one of these restaurants also open at lunch each day which was very nice too Lots of entertainment on board and especially loved the lounges We pre- booked the included shore excursions online but also had no trouble making a change once on board Cant go wrong if you book with Regent we will go with them again if we can find the right trip Read Less
5 Helpful Votes
Sail Date: April 2018
I wanted to try Regent's new ship Explorer and the transatlantic crossing gave me lots of sea days to explore the ship. We also had some interesting ports of call in Madeira and Spain. We flew into Miami on our own and used a hotel ... Read More
I wanted to try Regent's new ship Explorer and the transatlantic crossing gave me lots of sea days to explore the ship. We also had some interesting ports of call in Madeira and Spain. We flew into Miami on our own and used a hotel shuttle to get to the cruise port. Very easy and economical. First time I've been on a ship that joined in a search and rescue for a passenger overboard.The captain and cruise director kept us informed of what was going on as several cruise ships joined in searching the grid along with Coast Guard out of Spain. Fortunately it was not one of our ship passengers or crew. The search was not successful and was called off after about 12 hours as odds of surviving that long in the cold water were not feasible. Service was excellent everywhere. Disappointed that the onboard lecture series did not exist, especially with so many sea days. When I inquired they told me the lecturer had to cancel at the last minute. I think they should have tried to come up with something. New layout of cabins on this ship and decided it was worth it to upgrade to the lowest level concierge. They actually turn the cabin so the bed looks out through the balcony doors instead of a blank wall. Dining was excellent. Prime 7 layout is huge. Chartreuse wall banquets are not meant to hold people.. Read Less
6 Helpful Votes
Sail Date: April 2018
Everything about this cruise was amazing and exceeded our expectations in every way. The ship, the service, the cabin, the fine dining, the casual dining, the pool area, the entertainment and shore excursions were all as described or ... Read More
Everything about this cruise was amazing and exceeded our expectations in every way. The ship, the service, the cabin, the fine dining, the casual dining, the pool area, the entertainment and shore excursions were all as described or better! My favourite restaurants were Prime 7 and Compass Rose, which does not require a booking and is also fabulous for a 'posh' breakfast! A free shore excursion not to be missed is the Mallorca Wine Tasting & Spanish Tapas. The visit to the Bodega Ribas winery is simply exceptional and was hosted by a female staff member who spoke perfect, clear English and enthralled us all with her humour, passion and knowledge! The winery tour was followed by a sit down wine-tasting accompanied by a delicious tapas of bread, olive oil, olives, meats etc.in an original stone house circa 1711! The presentation was gorgeous... the tables were beautifully set and adorned with white linen, silver cutlery and fine glassware. We found the cruise to be exceptional value, even the washing and ironing was an extra freebie. We also had to request a 2nd internet log-in (due to a work issue that we both needed to work on at the same time) and this was provided to us at no extra cost even though it was not included in our fare. We recommend this cruise/ship to others and are already planning our next cruise with Regent Seven Seas Cruises! Read Less
5 Helpful Votes
Sail Date: March 2018
We had the best experience on the Explorer. The food was spectacular, especially in Pacific Rim, the staff in Pacific Rim were excellent, experienced, humorous, knowledgeable, just plain classy. Every restaurants food was very good, Prime ... Read More
We had the best experience on the Explorer. The food was spectacular, especially in Pacific Rim, the staff in Pacific Rim were excellent, experienced, humorous, knowledgeable, just plain classy. Every restaurants food was very good, Prime 7, had the best steak, the chefs presentation was beautiful in every restaurant. The spa was beautiful, the staff there was also very polite, and knowledgeable. Love the steam room, ice room, & sauna, then into infinity pool was over the top classy. Housekeeping was excellent, always received what we asked for. Entertainment was as classy as ever, so much talent. We especially loved Kesha & Boogy. Bar staff was very pleasant always willing to get us any drink we asked for. Very satisfied with the ports and excursions. The art work on the ship made you feel like you were in a high scale hotel (beautiful). Only complaint (they ran out of Bud Light Read Less
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.4
Entertainment 4.0 3.6
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 3.0 4.2
Shore Excursion 4.0 3.7
Enrichment 4.5 3.7
Service 5.0 4.4
Value For Money 3.5 3.7
Rates N/A N/A

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