7 Helpful Votes
Sail Date: April 2019
Chose this cruise for itinerary an Regent's reputation. Overall really beautiful ship. Very well maintained. Excellent cabin and bathroom with more storage then we could use. Outstanding food. Service was excellent and very friendly. ... Read More
Chose this cruise for itinerary an Regent's reputation. Overall really beautiful ship. Very well maintained. Excellent cabin and bathroom with more storage then we could use. Outstanding food. Service was excellent and very friendly. One port of call skipped and another changed because of weather(obviously not Regent's fault). They did not handle the excursion changes well. Included excursions were average at best. Entertainment was poor. At this price point that was inexcusable. I discussed this mid-cruise with the cruise director. She mentioned the production cast changed for our cruise and were busy rehearsing and could not provide many entertainment activities during our cruise (just 2 shows in 10 nights-one of which was at 9:30 pm the night before the end of the cruise when bags needed to be out by 11 pm). I found the shows to be really dull. Very few entertainment options around the ship.Overall the entertainment was inexcusable. I wasn't given a discounted fare for the lack of the entertainment due to the need to rehearse. They should have been fully ready when the cruise started. The boat does need one dining venue which is casual at night (and not the very limited Pool Grill which is open to the elements). This is important for if you have a late arriving tour you may not want to change for dinner. Overall not worth the cruise fare. Read Less
13 Helpful Votes
Sail Date: December 2018
We traveled on this cruise with another couple but also met some delightful passengers during the trip. Embarkation was quick and easy. Our suite was lovely and spacious (Explorer Suite) but not set up according to our pre cruise requests. ... Read More
We traveled on this cruise with another couple but also met some delightful passengers during the trip. Embarkation was quick and easy. Our suite was lovely and spacious (Explorer Suite) but not set up according to our pre cruise requests. The bar and bedding were totally wrong as they must have mixed us up with another passenger’s requests. This was our second cruise on the Explorer having sailed on her two years previously. Throughout the cruise, our cabin stewards kept our suite in immaculate condition. Always friendly and cheerful. Our butler was okay, always very rushed.Except for bringing us room service for breakfast and canapés at 5 pm, we didn’t see or hear from him (nor did we really need him for anything). Unfortunately, our shipped bags didn’t arrive in time to make the ship’s departure. However, Executive Concierge Jeff offered us free laundry, a small OBC and 25% off of Boutique purchases of clothing and sundries. We very much appreciated that gesture on the part of Regent. (Our Luggage arrived one week later when we docked in Port Elizabeth). Overall, the ship is a delight to behold especially over the holidays with gingerbread decorations and Christmas trees everywhere. I was surprised to see so few children on board during this time. Those who were appeared remarkably well behaved. The fitness center and spa are top notch and spacious. No problems with any services received (except for the exorbitant prices). But, hey, it is vacation. We had several ports cancelled due to weather so destination services were quite busy handling the changes. I have to say they did a great job doing so and always with a smile. We weren’t impressed with the cruise director. You rarely saw her in public spaces except when it called for her presence. She didn’t engage passengers unless she was approached. I thought it odd that when she spoke to an audience pre or post show or other venues, she never made eye contact with the audience. She just focused on the microphone. Maybe I am just spoiled by cruise directors like John Baron who is certainly the exact opposite. Some folks don’t care about CD but I am one who believes he/she sets the tone for the entire cruise. Very disappointing.. And, front desk staff, what can I say...some, not all,were.just awful. I can understand the repetitive nature of the job can be stressful but rudeness is not acceptable at any time. Entertainment was good. An entertaining comedian and magician made for enjoyable evenings. We wondered why Regent provides the same shows such as Revolution and Paradis. We saw the same shows two years ago. And, can we get some classical entertainment? Many passengers spoke of their desire to hear classical music. In fact, we were traveling with an internationally known classical pianist who was willing to give an impromptu presentation in the lounge, etc.but were told by the CD that the dreaded “Corporate’” doesn’t allow. Finally, food and beverage. Sommeliers were excellent and always willing to find something you liked if not pleased with the daily offering. But, wait service was a real problem. I could not believe the inconsistency of service between restaurants and within restaurants. For example, Pacific Rim provided outstanding service and food on the 3 times we dined there. So did Chartreuse. However, Prime 7 provided the absolute worst service at both lunch and dinner (5 times). They were the worst when we sailed two years ago. Sad to see it hasn’t changed. Now, Compass Rose, is where we have the problem as it will depends on who you receive as a waiter. As this was a full cruise one couldn’t always sit in the preferred waiter’s station. I suppose the variation can be expected but we are talking about waiters who had trouble using the IPads when taking orders and claiming that certain menu items weren’t available. The biggest issue and most egregious was how they handled a food allergy issue. (I noted food allergies pre cruise) I am deathly allergic to red wine. I ordered a veal dish (no red wine sauce described on the menu) and when brought to me I asked if the sauce contained red wine. The waiter didn’t know but went to the galley to ask. When he came back I was told “ no red wine is in the sauce..” Great, I proceeded to take several bites and about 5 minutes later the waiter came rushing back to say that the sauce DID have red wine in it. Totally unacceptable. Fortunately, I only ate a small amount but it was enough to make me ill for 24 hours. I was assured that they would not make the same mistake again. The food and beverage manager contacted me the next day to apologize but she was so focused on saying that they didn’t have the allergy in their system versus the fact that the waiter made the error as noted previously by telling me there was no red wine in the sauce. (Thanks to the aforementioned, I did get to visit the medical clinic who provided great care. And, finally, remember the gracious offer of the 25% discount in the boutiques due to delayed luggage. It was supposed to be reflected on my final statement, but it wasn’t. No time on the morning on disembarkation to deal with it so will try Regent corporate. So, all in all, although I have 4 cruises booked on Regent over the next two years, I am going to have to think about sailing with them a little bit more once I am able to reflect on my experience as time passes. Read Less
21 Helpful Votes
Sail Date: August 2018
We thought the ship was gorgeous and the suites were great. However our shower backed up and flooded our bathroom until it was finally fixed on day 6. Certain things struck me odd. On the TV it welcomed only my husband when we booked as a ... Read More
We thought the ship was gorgeous and the suites were great. However our shower backed up and flooded our bathroom until it was finally fixed on day 6. Certain things struck me odd. On the TV it welcomed only my husband when we booked as a couple. The food was not anything special. We gave up on room service as it was always cold. Never had that problem on other ships. The staff was very nice and so was the cruise director. For the most part, the entertainment was very good. The tour guides were mixed. Most of them talked so much my ears were ringing but we had a few that were really great. On previous ships, if you did not have a reservation at one of the speciality restaurants you could show up and try to get in. Often it worked but Regent does not allow that to happen. It was an enjoyable 10 days but I think for the price we were expecting more. Read Less
30 Helpful Votes
Sail Date: July 2018
First RSSC cruise, chose the ship because it’s supposed to be the newest & best of their fleet. Beautiful ship, good layout of public spaces, lots of dining options (food so-so at Sette Mari & Pacific Rim; liked Prime 7 & ... Read More
First RSSC cruise, chose the ship because it’s supposed to be the newest & best of their fleet. Beautiful ship, good layout of public spaces, lots of dining options (food so-so at Sette Mari & Pacific Rim; liked Prime 7 & Chartreuse; La Veranda ok, Pool Grill good). Enjoyed Pré dinner drinks at the various lounges. Embarkation & disembarkation were a breeze (did our own private transfers to/from, also booked hotels of our choice Pre & Post cruise, so avoided chaos at Regent selected hotels). Loved our Grand Suite 1015 (can hear pool deck chairs & running every now & then; though not enough to really bother us)! Majority of staff were friendly & helpful. There were quite a number of crew members who ignored us walking by, no greeting, no eye contact. We’re they afraid we were going to ask them to do something? Our room attendants & Butler were great fortunately. Service outside our Suite fell short. Are they understaffed or undertrained or inefficient? After embarking, tried to have lunch at La Veranda. Absolute mayhem! Ended up at the Pool Grill. Going to La Veranda for breakfast was always an ordeal. Empty tables but none ready. Have to stand & wait several minutes for someone to come over & help us find a table. Coffee refills slow. We mostly ate dinner in the Specialty restaurants to avoid the bedlam at La Veranda, Sette Mari & Compass Rose. Half the time, we’d show up at Pacific Rim or Prime 7 or Chartreuse and no one will be at the reception podium. Have to stand and wait. Same at the Constellation theater, have to wait for drinks server to take our order. We finally got smart & would stop at the Explorer Lounge to get our drinks & would take them into the theater. A lot of waiting for service, not good. Entertainment was ok. Lounge music quite boring. Didn’t go to any lectures since topics were not interesting to us. Shore excursions were well run. Tour guides were mostly ok. Very nice spa. They messed up my husband’s massage appointment which we booked 3 weeks in advance - he was not on the schedule. He had to take a different day; no attempt on Canyon Ranch’s part to give us any remuneration for the inconvenience. The manager did apologize profusely. We are loyal Crystal cruisers so we’re always comparing our Regent experience to Crystal’s. Explorer being a new ship wins on facilities hands-down. Crystal’s service & entertainment are so much better. Food quality are comparable but I thought Crystal had better buffets. We do have a RSSC Navigator cruise booked for January 2020 just because we were looking for a cruise that circumnavigated Australia. Having second thoughts about it now. They better have excellent service because Navigator certainly will not have facilities like Explorer’s. Read Less
22 Helpful Votes
Sail Date: July 2018
We have taken 3 different cruises with Regent. The past two were very memorable, as was this one until the final day on board. The first days of this cruise experience were similar to our past cruises. Staff was very friendly. The ... Read More
We have taken 3 different cruises with Regent. The past two were very memorable, as was this one until the final day on board. The first days of this cruise experience were similar to our past cruises. Staff was very friendly. The dining experience breakfast thru dinner was great. The cabin we were in was amazing. We chose the Grand Suite because of the additional space and amenities offered. It did not disappoint. Very comfortable, nice appointments other than a couch with noticeable staining on some of the cushions. Butler service was nice to have. We were able to have dinner brought in on two occasions. Shore excursions were kind of average. However, we did not utilize any of the "pay for" options. We decided to just do the included offerings. Being in a new port each day, with the exception of St. Petersburg which was two days, makes port time seem a little rushed. We would like to have more time in some cities such as Helsinki, or Bruges. All was going great, as we had come to expect from Regent. Then came final day on board. We arrived in Copenhagen at around 8 AM in the morning. This was the final stop were we were scheduled to disembark. The normally smiling, friendly staff had a noticeable change in their demeanor. No smiles, no "good morning". no "is there anything I can do to help you", no "thanks for coming". It was very clear that we were the "old cruise people" and "new people" were coming on board so pretty much "Get Off!". The bad vibes continued. We were spending one day at a hotel in Copenhagen, arranged for by Regent. The bus took us to the hotel entrance, where we were dumped off in a small lobby where 300 people going to the ship were checking out and 300 of us coming off the boat were checking in. These numbers were the hotels estimates not mine. The lobby was a mad house, The Regent representatives that were stationed at the hotel were giving out conflicting information on how to check in or, temporarily check your baggage for later room assignment. After 30 minutes, we finally were able to give our bags to someone and headed off into town, hoping our bags would be retrievable when we were finally able to check in. When we did return our bags were in three different locations in the hotel. Thankfully one of the bell attendants was nice enough to assist with tracking them down. This whole last day process turned what had been an enjoyable cruise into a complete nightmare. This was not a cheap cruise for us, all in it was plus $40K for the two of us. For that kind of money you would expect more attention to details. We came away with a bad taste. We have since decided it is time to try a different cruise line. Hello Viking! Read Less
29 Helpful Votes
Sail Date: February 2018
We booked this cruise line on the expectation of a beautiful,new ship and the level a service and attention that we experienced on Regent in past years. Wife needed a wheelchair when we boarded, which was available once we were on the ... Read More
We booked this cruise line on the expectation of a beautiful,new ship and the level a service and attention that we experienced on Regent in past years. Wife needed a wheelchair when we boarded, which was available once we were on the ship. BUT, I was carrying three heavy bags and no one came to help. I had to drag the bags down to the lower level floor for safe keeping, When the room was ready, I had to demand help with those three bags., Bad start. ChampaGNE bottle was in a bucket in the room. but disappeared later on. Crew was generally pleasant, but appeared inexperienced. We enjoy a little caviar before dinner, or at the pool deck, but were advised that it was not available. Specialty restaurants are available one time, unless you have a pentouse room, etc. Towards the end of the cruise, when everyone had been to the special restaurants, we inquired about availability for two. The desk clerk first asked us for our room number, and then advised us there were no available tables...Felt like a peasant at a daily room rate well in excess of $1,000!!! Beautiful ship, but not worth the price, unless you can go for the penthouse level rooms. Did not compare to the better exoerience we had recently on a Seabourn ship at a much lesser daily rate. We were not alone in our evaluation of the value of the cruise. Perhaps things will improve, but we do not intend to return to Regent. Read Less
16 Helpful Votes
Sail Date: December 2017
Went on this cruise to celebrate our anniversary. First time on Regent. Had traveled on sister company, Oceania several times. We found the beds on Oceania more to our liking for firmness, but that is personal preference. Very ... Read More
Went on this cruise to celebrate our anniversary. First time on Regent. Had traveled on sister company, Oceania several times. We found the beds on Oceania more to our liking for firmness, but that is personal preference. Very good choice of restaurants. Because we were willing to share tables, we were able to dine in the specialty restaurants several times each. The main dining room was also attractive and well served. Waiters and wine stewards were well trained and friendly. Would not mind having the same crew on our next trip. The dining rooms did run out of grapefruits, blueberries and some other items, even though this was only a 2 week cruise. Booked another trans-Pacific cruise for the Navigator while on board Explorer to take advantage of some discounts. Cruise consultant needs some more training. Did not know much about the Navigator and did not quote the appropriate price. Our travel agent is fixing. Casino looked kind of dark and on most nights on this trip, not that much action. Spa is expensive and overpriced. Quality would have been good at half the price. Nice library, lots of small activities (sports, trivia, lectures, picture puzzles. Definitely an older crowd than any other line we have sailed. Read Less
41 Helpful Votes
Sail Date: December 2017
Points to consider……………….. We are long time main stream cruisers having sailed on a number of different lines including Sliver Sea with a few preferences. This was our 1st Regent Cruise and we cancelled a back to back ... Read More
Points to consider……………….. We are long time main stream cruisers having sailed on a number of different lines including Sliver Sea with a few preferences. This was our 1st Regent Cruise and we cancelled a back to back booking on Celebrity based on the desire and a promotion to try their “most luxurious cruise ship “ That said, expectations were very high. Embarkation was delayed for security reasons which slowed things down but we made our own way to our cabin. It can be called truly all-inclusive however there is a kind of a catch to that. We didn’t truly realize it till we were on board. For us, there was a distinct perception of a subtle Class tier structure. We should have spotted it when trying to pre-book the “free shore excursions.” Bottom line is the more you pay, the earlier the access to availability which if you book later in the season can limit your choices significantly and there’s not on board credit offered if there are no tours suitable for your level of excursion or capabilities. ( I should note at this time that we booked an Entry level stand by cabin and was offered an upgrade for a fee which we took advantage of, though it did not include the usual perks associated with it. Just the cabin. ) We also got the distinct impression that when we arrived at the main dining room and asked for your cabin number, I believe it displays more than who you are in the order of things. On a number of occasions we were lead to a table for two in what I’d consider the highest traffic area in the dinning room. By the Kitchen..... even though there appeared to be room elsewhere. In our opinion, for this level of cruising, should never be offered as the noise and related commotion makes dining quite unenjoyable. The time it took to order and move through course by course was very long as well. When we were offered a similar table a few days later, we declined and waited, then were seated by a window and the service was speedy to say the least. Thereafter, we always had an acceptable table which leads me too the phrase.... “squeaky wheel gets the oil” so to speak. NOTE: Our comments have no bearing on the staff. They do as they are instructed from above. The staff on the ship are exceptional in every way from attitude to level of service. Cabin stewards to food and beverage and guest relations. We have to single out two in particular who work in the lounge just outside the main dinning room. Maya and Oksana who bar-tend made us feel very welcomed and took a genuine keen interest in our daily activities when we stopped by. The food on the ship was pretty bland and average for the most part. Mind you the presentation was fine. Maybe my wife and I are a bit more picky than most but much of it seemed to lack the flavor we enjoy. Not something I expected as it didn’t live up to the level of quality this ship displays. Room service always missed at least one small item in our order and poached eggs came hard boiled. Omelets were ok and eggs sunny side up. The toast on the other hand was hospital food. We could get over that and laughed every time as the bread offerings in the various dining venues were far better and more interesting as I believed are all fresh baked. Oh yah… frozen French fries…. Not. We dined in all specialty the restaurants which were to us unremarkable. However, Sette Mari at La Veranda, which is Le Veranda by day, is the exception, offering Italian cuisine which we found very flavorful. We dined there several times as a result. NOTE: ask for seating outside if at all possible as the main room is much too noisy and sitting outside in the warm breeze is the best! The ship itself is to say the least, very beautiful. The main rooms, dining and artwork are all exceptional and tasteful. The pool is warm salt water and inviting. Great if you have a bit of joint pain. It truly is a gorgeous ship. No doubt about it. The crew are always doing touch ups at every port stop it seemed. For the shore excursions that we did have access to, these were handled very efficiently and Regent Staff and check in system was smooth and worked very well. The entertainment…. The technology on board is great. Good sound and great visuals. Two show productions stood out while the rest and guest artist were average. Again for this level of cruising it should be much better in our opinion. Also a bit more contemporary. A lot less old school.... less 40s and 50’s, not that there isn’t a place for that but something a bit more current would be nice. The entertainment in the lounges were good and worked well with a pre-dinner drink environment. Having been in sale some 30 years, a small personal comment to those in the luxury cruise ship marketing department. Never ever underestimate your entry level cruiser as they may be your next high end client just checking you out to get a taste to see if you walk the talk.... or the main stream couple who worked longer and harder for the same experience. In closing, we all experience the world around us differently and opinions will vary. Would we cruise with Regent again? Likely not, as we found main stream cruisers much more friendly, open and not as pretentious. In many cases its a better value. Read Less
42 Helpful Votes
Sail Date: September 2017
We sailed on the new Explorer. We were very disappointed with our cabin on this new ship. Very small compared to the other Regent ships. (we have sailed on all the others). Couldn't move in the room. Closet too close to the beds, no ... Read More
We sailed on the new Explorer. We were very disappointed with our cabin on this new ship. Very small compared to the other Regent ships. (we have sailed on all the others). Couldn't move in the room. Closet too close to the beds, no walk around space. Very disappointing compared to the sister ships. Our cabin was like a much less comparable cruise line cabin. We like Regent because we have always had a walk in closet, a vanity for hair and makeup, space to move around and a much larger bathroom. Explorer other than that was fine. Still need to get a few kinks out, but service is good and food is excellent. Should have stuck with the cabin sized on the other ships. Way too small and a big disappointment. Food is always excellent on Regent cruises. New Asian restaurant is wonderful. Staff in the restaurants are top notch. Read Less
95 Helpful Votes
Sail Date: August 2017
Luxury encompasses the entire passenger experience. The physical environment of the ship is part of this experience, and the Seven Seas Explorer does present an environment that is richly decorated and often spacious, but the passenger ... Read More
Luxury encompasses the entire passenger experience. The physical environment of the ship is part of this experience, and the Seven Seas Explorer does present an environment that is richly decorated and often spacious, but the passenger experience suffers some of the same faults that I have encountered on other Regent ships. After a rather bad experience on a recent cruise on the Seven Seas Voyager (previously reviewed on Cruise Critic), we were hesitant to take another Regent journey. However, we had already booked this trip, the itinerary was one that had great appeal to us (one of the few that have three full days in St. Petersburg), and several friends who had been on the Explorer raved about it, so we decided to go ahead. The cruise was certainly an improvement over our one on the Voyager, but not quite perfect. Our suite, a Concierge E level, was indeed one of the best cabins we have had on a cruise ship. It had plenty of sitting room, was well furnished, had a very comfortable bed and a large balcony, and more than enough drawers, cabinets and closet space. The bathroom was also well designed, with two sinks, a tub and a very good shower, and again plenty of drawers and shelf and counter space. Although the Explorer offers even larger suites, we saw no need for anything bigger. Regent appears to have spared no expense in outfitting the common areas of the ship. Furniture and fixtures were over the top. Of course, décor is a personal matter, and I found some of the areas to be overdone, some clashing of various styles, and the art was not to my liking, but I would not downgrade the Explorer for these reasons as others do love the way the ship is outfitted. One of the disappointing parts of the cruise was the food. Presentations were always very well done, but the taste often did not live up to expectations. The specialty restaurants were especially disappointing. Service was exceeding slow (way past leisurely) to the point where we started a meal at 7:00 and were not finished until after 10:00, missing the evening show. In Prime 7 I had the Prime Rib, one of my favorites on previous Regent cruises, but the meat was lacking in flavor and texture. In Chartreuse I had the “rack of lamb,” actually just two lamb chops that were overcooked. In Pacific Rim I had the lobster tempura, finding the lobster to be tough and flavorless. But the Pacific Rim is beautifully decorated at least. We were able to get only one reservation in each restaurant, not understanding why some people seemed to be able to get multiple reservations. But we found that one was enough. We actually preferred meals in the Compass Rose and especially Sette Mare, where service was much better (and much improved from previous Regent cruises). The breakfast and lunch buffets lacked variety from day to day, but there were plenty of choices. The specialty restaurants were also open at lunch with a limited menu and offered a sit-down alternative to the buffet, but the hours were limited and often closed before morning excursions returned. The sommeliers or wine stewards did not seem to know much about wine, always suggesting a wine before they knew what you planned to eat. The Constellation Theater, where the big shows are held, is a disaster. None of the balcony seats, and less than half of the main floor seats, have good sight lines. The acoustics are bad and muddy the vocalists. Speakers are badly placed and often the singing appears to be coming from the back of the theater rather than from the performer. In fact, for a while I thought they were lip-synching, but there was an instance where a singer had a microphone failure and you could hear her natural, unamplified voice and it was quite lovely. The singers and dancers were quite talented and gave good shows, although the choreography was a bit repetitive at times. The cast also made an effort to socialize with the passengers, which was a very nice touch. The excursions were mostly good, although we optioned for independent tours in St. Petersburg as the Regent included tours were primarily only half day and didn’t allow you to get to much in this marvelous city. For most of the tours Regent did not provide personal audio systems, making it hard to hear the guides. Almost all the tour groups from other ships did seem to have the audio systems. The departures for the tours were most unpleasant. People were asked to wait around the theater and then there was a mob scene with pushing and shoving when a tour was called. We have never had this type of problem on other cruise lines and Regent needs to find a better way. The enrichment lectures were a big disappointment. In an area rich in history and culture, the speaker, chose not to talk about any of the ports but instead all but one of his lectures were about the Vikings, pertinent to the region but not worth so many lectures. And the lectures were generally rambling collections of facts with no real take home points. The speaker was part of the Smithsonian lecture program and unfortunately he gave the Smithsonian a bad name. There was a paucity of activities during sea time, and most of the activities seemed to be promotions for the spa or the boutique. The Cruise Director, who should be responsible for the passenger experience, did not seem to be directing anything, but only acted as an announcer or an emcee. He appears to have been hired for his singing ability rather than for any administrative or guest relations abilities. He was probably the worst cruise director of the many cruises I have been on. Read Less
93 Helpful Votes
Sail Date: August 2017
We have sailed on Regent going back to when they were Radisson, ( Pre-Regent days), and thought they were excellent. We last enjoyed them a year ago in Alaska, and we were looking forward to sailing on their new ship the Explorer. ... Read More
We have sailed on Regent going back to when they were Radisson, ( Pre-Regent days), and thought they were excellent. We last enjoyed them a year ago in Alaska, and we were looking forward to sailing on their new ship the Explorer. Advertised as the most luxurious ship a-float, we thought this would be the ultimate in Regent Cruising. Suffice it to say I assume that the cost of the ship and its extensive art work and decor must be paid for somehow, and so cuts must be made. It is the little things such as food served lukewarm, or tepid. A request at lunch for a German or dutch lager beer and getting served " Tiger Beer " from the Philippines. A Concierge that immediately responds; "We are not offering any Compensation", when all you were doing was making them aware of an issue, ( while never asking for any compensation). Ordering an Asian stir fry dish listed on the menu in the Pacific Rim Restaurant and being asked how you wanted it cooked? Really? Going to the Patio for lunch and taking a dish from the stack just placed by the kitchen staff and finding the first plate still has food residue stuck on it. When reported and shown to the server, they simply took it away and left the stack of dished it came off of in place for other passengers to take their plates from. I have no idea if the other plates were clean or may have also have had some residue stuck on them as well. Is it possible as Regent has increased the size of this newest ship to add more passengers that they have lost ability to continue to provide World Class Customer Service? Our overall experience made us feel as if we were on a Princess, or Celebrity Cruise, good but not " Luxury Class, not world Class. Goodbye Regent and Hello NCL. Service for the masses, good but not luxury. For us, if I want that type of service I can Cruise with Princess, or Celebrity, or Royal Caribbean. For luxury though, I will be comparing to SeaBourn, and SilverSea Read Less
82 Helpful Votes
Sail Date: July 2017
My husband and I chose this ship after seeing the PBS special, "Ultimate Cruise Ship." We were sorely disappointed, though, especially given the cost of this cruise. You'd expect that an average cost of $2,000 per day for ... Read More
My husband and I chose this ship after seeing the PBS special, "Ultimate Cruise Ship." We were sorely disappointed, though, especially given the cost of this cruise. You'd expect that an average cost of $2,000 per day for the two of us would have resulted in exceptional service and food. Wrong! Not only was the food institutional quality, but the service on the ship was only average. We even had a malfunctioning toilet the entirety of the cruise (it would fill up to the very top with water if not flushed every 3-4 hours). We also had a serious problem with the excursions. We booked way ahead of time only to find that the destinations team re-booked us on several excursions that overlapped with other excursions during the day. When we inquired about getting our existing tour, we were told they were sold out. What a huge, huge disappointment and point of frustration on what was supposed to be a luxury cruise. Outside of the beautifully furnished cruise ship and public areas, this is not a luxury cruise. Don't waste your hard-earned money! Read Less
20 Helpful Votes
Sail Date: May 2017
We wanted to stop off on the way in London for a few days. We paid over $1000 each extra to do that. We gave them the flight numbers. Two weeks before we left we found our flights were different and we were not even in London. Regents ... Read More
We wanted to stop off on the way in London for a few days. We paid over $1000 each extra to do that. We gave them the flight numbers. Two weeks before we left we found our flights were different and we were not even in London. Regents was not helpful at all. They rerouted us to other flights even though our original flights were still available. Not even nice about it. Rude rude rude. I asked for our custom air charge back. They said no. They said they would not give us our original flights back (it was a Regents error that caused the change) because the flights had gone up. We did end up getting some of it back thanks to our travel agent who spent hours and hours on this! Then on our way home we were caught up in a British Air computer fiasco. We ended up flying home on United for an additional $4600. British refunded our ticket price but gave it to Regents and Regents kept it. They would not even consider refunding us that money to help offset the $4600. Never again!!!! It was the worst customer service I have ever experience. We are taking two cruises this year for a total of 5 weeks and you can bet it is not on Regents. I also found the service very good on board but they were not friendly. No one learned your name and they rarely smile. Just not the vibe you get from other lines like Crystal and Seabourn. Kind of disappointing. Read Less
47 Helpful Votes
Sail Date: May 2017
We sprung for the Grand Suite, which was very impressive upon first entering it. Then, as we turned the hot tub on, it would not turn off and set off alarms. We had to laugh as employees came rushing to our room as we all watched our ... Read More
We sprung for the Grand Suite, which was very impressive upon first entering it. Then, as we turned the hot tub on, it would not turn off and set off alarms. We had to laugh as employees came rushing to our room as we all watched our luxurious suite flood! Next, we lost our ability to watch Satellite TV half way thru the cruise. This never got resolved. It was very disappointing, as we liked to unwind from our busy day watching a movie. So we turned to the computer and could not get a strong enough signal to use it. We were told this had been an ongoing problem. The butler service was excellent. He made dinner reservations for us every night. We tried all specialty restaurants but only went back to Prime 7 as the food in the other restaurants was average at best. The free drinks are a tad overstated, you have to order an extra shot to combine with your drink for it to taste like a "real" drink. We purchased a $3000.00 necklace form the ship’s store. The selling point was that we would get the 21% VAT tax of $548.00 back at the airport. After following the instructions from the jewelry store manager as well as 2 other Regent representatives, we were not able to collect our VAT tax. We went thru customs to the Global booth (where you get your tax refund) as directed by Regent representatives only to find out we had to go to a customs agent on the 1st floor prior! We wrote a letter explaining our injustice to Regents. We clearly stated we realize this is a scam by the country, but we received wrong information from Regents that led us not to collect our VAT tax. We were told we would hear back within 10 days. 14 days later, we wrote another email and finally a month later we received a reply. It was so insulting! They did nothing! We would have hoped they would of at least thanked us so they could educate all their employees and hopefully this will not happen to any other guests. So much for guest relations!!!! To be treated with such disrespect after spending over $40,000 for our vacation obviously left us speechless! This was the final straw to NEVER cruise with Regents again! Read Less
46 Helpful Votes
Sail Date: May 2017
Boat was excellent But TV went out 4 days ago and they do not know how to fix They are cavalier about it--as if saying I am sorry is enough Considering air, we are paying $2500 per day to be in a Penthouse Suite, that is NOT ok ... Read More
Boat was excellent But TV went out 4 days ago and they do not know how to fix They are cavalier about it--as if saying I am sorry is enough Considering air, we are paying $2500 per day to be in a Penthouse Suite, that is NOT ok To not give us any monetary accommodation is ridiculous Gaeta--was not a good port--nothing there and tours were not good. Pacific Rim restaurant is excellent Chartreuse restaurant is pretentious and not good food--no usual French items We liked the itinerary except for Gaeta. Cabin is comfortable--a little small for the price but newness makes up for it. No music between 7:30 and 8:45--which is strange since a lot of guests eat early and then have nothing to do for over 1 hour. For a ship that talks about Commitment to Excellence, their failure to do anything re this TV situation is troubling. I do not know if I would travel with them again Read Less
127 Helpful Votes
Sail Date: April 2017
We had been on a Regent cruise four years ago that we really enjoyed. We really wanted to check out the newest ship, Explorer, so we booked a Mediterranean cruise starting in Barcelona and ending in Venice. I initially wanted to get a ... Read More
We had been on a Regent cruise four years ago that we really enjoyed. We really wanted to check out the newest ship, Explorer, so we booked a Mediterranean cruise starting in Barcelona and ending in Venice. I initially wanted to get a penthouse suite but they were all booked. We ended up with a superior suite, which is one step above their lowest category of deluxe verandah. This is an important distinction and I'll come back to it in a minute. The room was very nice and large, especially the balcony. The bathroom has two sinks, a separate shower and bathtub. There is also a large walk in closet. The ship itself is very nice with several specialty dining venues and nice bars. The pool area has very nice lounge chairs as well as large loungers built for two. The jacuzzis have shade covers over them. My biggest gripes with this cruise line were with dining and entertainment. They have a caste system set up. If you do not have at least a concierge level room or higher, then your chances of getting into any of the specialty dining restaurants is very low. You are allowed to make reservations for each specialty restaurant once online before you board the ship. Good luck getting in again after that. At first, I didn't think it would be that big a deal. That was before I actually ate in the main dining room-Compass Rose. I could not believe how bad this restaurant was. Service is slow and disorganized and the food was extremely subpar. I ordered lobster as they had it on the menu. I received a small sad looking crustacean that looked like a langostino. About the size of a medium shrimp. It also tasted like it was not fresh. Considering we were paying $10,000 a person for this cruise, I was not happy about this; especially since I had been on a Holland America cruise the month before where they served fabulous lobsters in their main dining room during the dress up night. I could not believe that a cruise line that charges 1/10 the price would have better food. Unfortunately, that continued to be the case. They do have an Italian restaurant that you don't need reservations for. It is not as nice as the other specialty restaurants as it is the buffet during the day. You have to show up early or wait hours to be seated. We ate there a couple of times after we realized that the Compass Rose was never getting any better. Regent's glossy brochures claim they have gourmet dining. Well, they do in the steak restaurant and the french restaurant and the asian one. Unfortunately, because of their caste system, your chances of trying it more than once if you are in a superior suite, are not good.If you have sailed with them at least 21 days you start to get priority reservations as well. We got notification of that halfway through the cruise so were able to get into the specialty restaurants two more times. What is completely unacceptable to me is how extremely bad the main dining room is--especially for the amount of money you are paying. The entertainment was also a huge disappointment. On our last Regent cruise, the entertainment was quite good. They had gymnasts who were fabulous and an amazing violinist. This time around, that was not the case. Broadway style music designed for 80 year olds was the only entertainment available. Even in the bars they played a type of elevator music. Only one night in the bar did I see a decent act. A husband and wife team put on a very nice singing show. That was one night out of 10. I would give the entertainment a D .Unless you are 80 years old, you are probably not going to like it. I know we didn't and we are in our late 50's. Again, Holland America has better entertainment as well. Their Blues Club is amazing. The excursions are something that Regent excels at. However, even though they claim they are completely free, that is not actually the case. You need to pay attention when you are signing up for them as some cost money--sometimes quite a lot of money. I did pay attention so booked only free excursions. They were all quite good. One of my favorites was in Kotor, Montenegro. It's a beautiful town, especially viewed from the water. We were able to go to a flute concert held in a church and then get a chance to eat at a local hangout. That was a special excursion that I was on the waiting list for (as I had no priority). Luckily, we were able to get in. It was for Regent's 25th anniversary. Because we were not in a concierge or higher cabin, we did not have transfers or a night before the cruise included. However, we stayed at Hotel The Serras in Barcelona before the cruise. It is located near the marina, and is a small boutique hotel that is quite luxurious and has a rooftop bar. That turned out to be a good choice. We stayed at the Cipriani Hotel in Venice. It was also very nice with a fabulous breakfast area facing the Grand Canal. They have a free water taxi that will take you to St Mark's Square and it runs 24 hours a day. One surprise we had when we reached Venice, was how expensive water taxis were. I thought Regent was quite deceptive in sending out a form saying you could pay an extra $400 for them to include transfers. Don't do it. The water taxi costs $100. You can take a water bus but it is crowded and with suitcases would be difficult. It is much cheaper though--less than $10. I loved the ports we visited and thought the excursions were good. The size of the ship-750 passengers--is also very nice. However, I was so disappointed by the food and service in the main dining room and the entertainment, I think it is very unlikely I would do another Regent cruise. I don't think it is worth the money spent. This was our second time on Regent, but we have cruised many times on other cruise lines including Carnival, Princess, Norwegian and Holland America. Read Less
41 Helpful Votes
Sail Date: March 2017
We make spring crossings every year and decided to try the Explorer to see what it is like. Unfortunately, we booked a cat G suite which is very small, around 250 sq ft with only 24 inches of hanging space in the closet. I think this ... Read More
We make spring crossings every year and decided to try the Explorer to see what it is like. Unfortunately, we booked a cat G suite which is very small, around 250 sq ft with only 24 inches of hanging space in the closet. I think this category was originally designed for single travelers, but couples were booked in all of them. They are still working out many problems left by the shipyard. A couple of major omissions compared to the rest of the fleet are the lack of a forward open deck to enjoy sailing in to ports and there is no rear lounge. The "Horizon" lounge is called Meridian and is located mid-ship. There is no rear entry to the Compass Rose so those with suites in the aft have to walk all the way to the forward lifts, go to deck 4 and walk a long way rearward to access the restaurant. It was particularly difficult for guests with mobility problems. The ship has a lot of wasted space and the decorations are too gaudy for our tastes and toe overall ship size is too large for us. The staff, as always is excellent and the food has generally been quite good. Many guests feel as we do and prefer the other ships to the Explorer, particularly the Navigator & Mariner. Read Less
33 Helpful Votes
Sail Date: February 2017
DONT BOOK SUITE IN BACK OF EXPLORER>all suites in back. we were in 880. don't book a suite in the back of boat . View blocked by half walls instead of a see thru railing. So when u have room service on your balcony u get to look ... Read More
DONT BOOK SUITE IN BACK OF EXPLORER>all suites in back. we were in 880. don't book a suite in the back of boat . View blocked by half walls instead of a see thru railing. So when u have room service on your balcony u get to look at the half wall. Or when u lounge u only see the half wall. no one told us the agents did not know. all the brochure photos show glass see through railings, so instead of relaxing in thew room we had to find a public sitting area everyday. I talked to reception they said they could not do anything to move to a view room. Have tried to write to CEO no response. also some loud night noises some vibrations ?? should not be on new ship. Also pool deck chairs were always filled with someones personal book or ? so very difficult to use pool deck chairs. staff should have regulated when people leave. same old resort lounge chair game. get up early put a book on chair reserve for the whole day. staff was very friendly looked like they enjoyed the work. restaurants very good food service and presentation. Read Less
82 Helpful Votes
Sail Date: February 2017
The most luxurious ship in the world? The visual consideration is certainly a fit for this description, but the service cannot make the claim. We had very high expectations for this cruise, but cannot say that they were met. But first, we ... Read More
The most luxurious ship in the world? The visual consideration is certainly a fit for this description, but the service cannot make the claim. We had very high expectations for this cruise, but cannot say that they were met. But first, we must address what was RIGHT and GOOD about this ship, especially for those who are looking forward to their cruise. The public spaces are beautiful and there is so much attention to detail that spells luxury, its as if you need an entire week just to explore and examine all the lovely accoutrements, artwork, lighting, ceiling & wall finishes and fabrics. The dishes for each restaurant are a journey in themselves. Even a lower end cabin provides the best shower experience we've enjoyed on any cruise ship. Housekeeping is discreet and thorough. The dining staff--particularly the experienced managers and servers are superb. And the food? Outstanding, sublime, delicious! I was so upset that I didn't discover the fresh juice bar on the pool deck until 3 days in. Okay, here goes our disappointments: An aft cabin brought with it soot and a virtually unusable deck area. Service on the upper pool deck was spotty: empty glasses and dishes stayed out for hours, there was often no staff on the deck at all (don't know where they got the 1:3 guest to staff ratio from--certainly not here) and a pet peeve: when a guest got up from a chair, the pool staff did not strip the chair of its cover and provide a new one. Often just a rolled towel was placed on the chair. So you sat in someone else's sweat--ugh! One afternoon of the 10 days, we were offered a cold washcloth. One afternoon. That's it. And we have never been on a luxury ship (Silversea, Cunard, Windstar, Celebrity) with so many negative responses to requests for simple items including premium bottled water and premium bottled water in an ice bucket. These requests seemed foreign to the servers at first. About halfway through the cruise, after sharing our concerns with the reception/concierge staff, these requests were finally met. It just seemed odd that we needed to bring it to the attention of the powers that be. Aft of the ship while at sea, there was always a loud wind whistling through the cabin--thankfully, when addressed after several sleepless nights, they sent a carpenter who affixed weather stripping along the bottom of the cabin door, so that we no longer had to listen to it. But you will hear that wind whistling, perhaps even in the other aft cabin...For you Pilates and Yoga and stretching advocates: the area in the gym for this activity is so small that only perhaps 3 people can engage in these activities--bad design, especially since most of the average age group for these cruises will want to do this. The ship is not particularly smooth: there is a lot of shuddering and rocking. Yes, it was a bit windy, but the noises and rocking exceed what should be for a ship with stabilizers. And finally, afternoon tea. On the most luxurious ship in the world, you have your selection of TWINNINGS tea bags to accompany your finger sandwiches, scones and pastries. TWINNINGS. TEA BAGS. In paper packets. Please REGENT, get some loose tea or even some silk bagged whole leaf tea. Tea Forte, perhaps? But not TWINNINGS. Not for this ship.We found the entertainment to be a little above average with a wonderful Broadway singer who did very well (except for the song about how to spell her name--a little self promoting). The shops were disappointing, we expected a better selection, but there were some surprises. NOT TO BE MISSED: the trio who sing every evening and during the day---serenading people sitting on the pool deck. Will we cruise REGENT again? Not sure--we really hope they take the time to train the newer staff who do not understand foreign cultures and will not take the initiative to fulfill a request that is not within their "normal" experience. Until that happens, we find that as lovely as this ship is and despite how outstanding the food is, what makes a cruise "luxurious" is also outstanding service. And the EXPLORER is just not there yet. Read Less
95 Helpful Votes
Sail Date: February 2017
We chose to go with Regent for the 3rd year in a row after very good experience on the Navigator. Explorer has been hyped as the most luxurious cruise liner in the World, so we thought we would try her. She looks beautiful and the ... Read More
We chose to go with Regent for the 3rd year in a row after very good experience on the Navigator. Explorer has been hyped as the most luxurious cruise liner in the World, so we thought we would try her. She looks beautiful and the interior art, decor and appearance is gorgeous and the furniture is very comfortable too. First impressions are very good. The main problem for us and a number of other passengers we spoke to was just how she failed to provide the level of comfort required of a luxury ship when sailing. Even in calm waters at the stern of the ship where most restaurants are, she 'jogs' from side to side, like a car with an out of balance wheel, then when seas become a little more challenging (but no more than a Force 2-3) our suite would groan and creak like an old Spanish Galleon! The ride was on occasion akin to that of a car ferry crossing the Irish Sea, with lots of slapping and banging going on. Fortunately after 4 or 5 days the seas became like a mill-pond, so the majority of the problems subsided but the 'jog' persisted. Unfortunately, the staff on the ship seemed rather laissez-faire and on several occasions we had to 'chase-up' instructions for drinks, towels and general service. This was very surprising and disappointing because as previously mentioned our experience with Regent in the past has been excellent. Moving on to our suite, 810. There was no cold water to the wash basins...just tepid...not great for cleaning your teeth, obviously not fixable during our cruise! The satellite TV reception was poor and the sound system akin to my transistor radio of the 60's. The patio door was almost impossible to close properly and whistled and sang in the wind all night long. Drawers and cupboards were poorly fitted and in our opinion were not of the expected quality, having pull handles with very sharp edges. The ensuite door would not close without slamming, not desirable for your partner asleep after your mid-night visit to the bathroom. The internet package only allows for one user at a time....trips out often and is extremely slow. There is a limited number of music channels on the TV and no facility to play your own music through the suite system, via iPod or MP3. Annoyingly, the walk-in closet door was not lockable in the open position and had a tendency to close itself, cutting the lights whilst you are inside. The ensuite door has deep scratches in it, where the suite door can run into it when opened. Finally, one of the two quality coat hooks behind the door has broken off and been replaced by a cheap 50 cent chrome one, that you might put in your garden shed! The bed is very comfortable, the 2 seater couch is not and there is only one chair in the suite, so with no 4th chair its not possible to entertain friends for a pre-dinner cocktail. Our room stewards were very good. Room Service. We called it once for some Champagne and Shrimps, so we could watch the sunset. It didn't arrive. A bottle of Champagne arrived 90 minutes later as were were going to dinner. Someone forgot.....The F&B manager and Head Chef were nice and very apologetic....but the moment had gone. Generally, the restaurant food was very good. Especially in the Pacific Rim and Chartreuse, however, on several occasions it was overcooked and had to be sent back. The Veranda cafe is great for breakfast but there are never any berries on display, be warned that if you want anything not on show, someone has to go 'downstairs' for it...and that takes time. There are never any 'no sugar added' deserts available, which was very surprising and maybe a policy with this ship but for diabetics and those conscious of sugar intake, only 'nsa' cookies were available. Overall, we enjoyed the cruise, as the weather was very good and we met some nice people. However, we would not travel on the Explorer again, as we believe that it has problems in terms of comfort and service and does not represent the value expected.This would not deter us from travelling with Regent again but we would probably go with Silversea or Seaborn for the next cruise Read Less
48 Helpful Votes
Sail Date: January 2017
The ship is very luxurious. However, it has many serious design and execution flaws. The upper deck in the theatre has very poor sight lines to the stage. The floor does not have enough fall. The seating on the lower deck between ... Read More
The ship is very luxurious. However, it has many serious design and execution flaws. The upper deck in the theatre has very poor sight lines to the stage. The floor does not have enough fall. The seating on the lower deck between the aisles is too narrow to allow access to guests or waiters. For a muster station, it is dangerous. If you are on the aisle, it is fine, in the middle, it is inaccessible. There are two wide poles that block access and viewing. Two shows we never were served. One night we were served an extra drink by mistake. The waiter later discovered her error, recovered the drink, and reserved the drink to another guest several rows in front of us. The bathroom near the theatre had three urinals in a L shaped pattern. Only two can be used at any time. The wall paper around the door and tv cabinet was curling. The screw on the bathroom door was stripped. I had one of the best steaks I have ever had. My wife was unable to eat her swordfish. Our friends pork chop was raw. Lobster bisque, a favorite, was more like lobster consumme. Tomato sauce came from Chef Boy Ardee can. BarBQue was outstanding. My potato is still missing in action. Shore excursions were fair to poor. Avoid the train ride and the glass blowing at all costs. The cliff diving was ok. Wifi was slow and hard to connect up. I did expect better on a new, 6 star ship. Show band and singers were top-notch. Two headliners were poor, two others what you expect on a cruise on the most luxurious ship ever built. rslebmo Read Less
55 Helpful Votes
Sail Date: January 2017
Have been a Celebrity regular. My wife wanted to try Regent because she had heard so much about it and especially this new ship, the Explorer. Beautiful ship. Included tours very poor. 34+ people on a bus and not well organized or ... Read More
Have been a Celebrity regular. My wife wanted to try Regent because she had heard so much about it and especially this new ship, the Explorer. Beautiful ship. Included tours very poor. 34+ people on a bus and not well organized or interesting. Some food good, some very poor (Worst Veal Marsala I have ever eaten). Certainly not worth the cost difference over Celebrity, Bar staff and servers very inattentive and slow and forgot requests easily. Lecturers were great and the ship's group of entertainers were amazing and interacted with the passengers which was fun. Special call out to Stephanie Londino, lead singer, who is the best. Deserves a better gig in the future. Cruise cost over double a Celebrity cruise and not close to worth the difference. Will not be a Regent returnee. They seem to cater to people who need to be totally pampered and are not interested in do thing for themselves. Read Less
74 Helpful Votes
Sail Date: January 2017
Yes, of course, a ship that was often praised. The shipping company claims to have the most luxurious ship. Accordingly, our expectations were high. In fact, the ship is exceptionally tasteful, high quality and equipped with lots of love ... Read More
Yes, of course, a ship that was often praised. The shipping company claims to have the most luxurious ship. Accordingly, our expectations were high. In fact, the ship is exceptionally tasteful, high quality and equipped with lots of love for details. We were also very satisfied with the quality of the food in all Restaurants. With the exception of the Prime Seven, whereupon we canceled a second reservation and went to Compass Rose instead. However, to a 6-star ship belongs also an exceptional service, which we missed. We are travelling quite often (2-3 times a year) with Celebrity in Suite Class, there we enjoy a much better personalized service and individual attention than on this cruise. On the Explorer-Cruise, we had Concierge Suite only, maybe you will get the expected attention in the top suites only, besides this, we were Regent first time cruiser. This could be a reason too... Also when we were asked to fill in a mid-cruise-survey and we left the point that we were annoyed by the loudspeaker announcements of the instructor from the artkitchen in our room, no one has really cared about. The entertainment is poor. Just one or two shows in 15 days, we have visited, others we have left prematurely. The most entertaining show was by the way the Crew Show. Thanks to all the crew members involved! Sadly to find out that Regent did not asked about a rating of the Crew Show in the End of Cruise survey. Only about the 'official' shows. The Regent offered excursions were not bad, but we expected here also more professionalism. Because they are free of charge, you can not expect too much. With 50 years of age, we were probably the youngest on board the Explorer. So we often felt very bored. In any case, we had a lot of rest on board. Finally, we will not book another Regent-cruise in the near future and will stay with Celebrity's Suite Class and the more diverse clientele and the more individual offerings. Read Less
46 Helpful Votes
Sail Date: December 2016
I wanted to visit many islands in the Caribbean & Regent cruises got high ratings. The special reservation restaurants were ok but not outstanding. I thought the wine was poor quality. Perhaps they should just charge for wine & ... Read More
I wanted to visit many islands in the Caribbean & Regent cruises got high ratings. The special reservation restaurants were ok but not outstanding. I thought the wine was poor quality. Perhaps they should just charge for wine & put money elsewhere. Poor selection of beers! Good choices on mixed drinks. The entertainment on ship was pretty poor & the lecturer was very disappointing. The cruise ship up the St Lawrence seaway(Pearl) the lecturer was outstanding so we expected that quality. Being charged $1000 for a trip to the ship's doctor was OUTRAGEOUS! 3 lab tests, exam, & antibiotics. BE VERY CAREFUL IF YOU VISIT THE CLINIC! I think the Regent people should have absorbed some of the cost. I can submit these charges back home but they will cover a minimum about~ $200!! Shore excursions would have been much better had they started later in the day. Who wants to go on a tour at 8'oclock in the morning when your on vacation. There were varied tours which was good. Disembarkation was a bit crazy. Having people catching a flight for noon and others for a flight in the evening to be on the same bus was nuts. We were also dropped off in the wrong area for our flight. Overall I was disappointed in the Regent cruise. Read Less
48 Helpful Votes
Sail Date: November 2016
The biggest asset Regent have are their staff. The suites are well designed, larger but why no chair other than a desk chair and the couch is poor. The bathroom/ shower is excellent. The Veranda restaurant has a lot more space ... Read More
The biggest asset Regent have are their staff. The suites are well designed, larger but why no chair other than a desk chair and the couch is poor. The bathroom/ shower is excellent. The Veranda restaurant has a lot more space outside and the chairs are much improved. The tables are already getting chipped. The Speciality restaurants, Prime 7 , Chatreuse, and Pacific Rim are good although some a little inconsistent. The main restaurant The Compass Rose resembles a cafeteria, although smaller than on other Regent vessels the lighting is horrific ( think Las Vegas ), the service stations are many and the used plates and plastic covers are in full view. The extensive art work may be an acquired taste....to many the majority of the hangings are dark, ugly and disturbing. The balcony windows whistle even in light winds. The cooking smoke from the pool grill wafts across the deck permeating clothes There is no access to the bow of the ship outside at any level .99% of gusts have no front view except from the Observation Lounge where the dark glass is so dark, observing anything is difficult. The rear entrance to Compass Rose has been closed off meaning for some a route march to the entrance. Some lifts are "flask" shaped with a narrow entrance....dangerous as are the steps in the theatre. Those steps are badly lit. The disembarkation arrangements in Miami were a shambles and the Hop on Hop off tour with Big Bus a nightmare Read Less
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.4
Entertainment 4.0 3.6
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 3.0 4.2
Shore Excursion 4.0 3.7
Enrichment 4.5 3.7
Service 5.0 4.4
Value For Money 3.5 3.7
Rates N/A N/A

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