10 Helpful Votes
Sail Date: November 2016
We got off the Explorer two days ago. It was our first crossing and it was wonderful. The Explorer is a beautiful ship in all respects. The decor is elegant and is obvious lots of money and thought went into it. We loved everything about ... Read More
We got off the Explorer two days ago. It was our first crossing and it was wonderful. The Explorer is a beautiful ship in all respects. The decor is elegant and is obvious lots of money and thought went into it. We loved everything about the cruise. Cabin: Even though Regent's cabins are larger than most cruise lines, this cabin was much bigger. Lots of drawers (including the bathroom), bathroom with double sinks, a large walk-in closet, and a large balcony. The cabin was beautifully decorated in blues and cream. Our cabin stewards kept everything clean, neat, and in perfect condition. Food...We had the best food we have had in any Regent cruise and we find Regent's food outstanding. The new menu in Compass Rose (main dining room) is the best I've seen. It includes lobster tail, filet mignon, dover sole and many other good food every night along with the chef''s specials. The specialty restaurants are over the top in my opinion. Prime 7 is the steakhouse, Chartreuse the French restaurant, and Pacific Rim the Asian fusion. All three had wonderful menus. The Veranda is the menu for breakfast and lunch and the decor and food are outstanding. The Veranda becomes a nice Italian eatery at night. Service....excellent. A mix of crew members from the other ships and new ones. Everyone went beyond was expected to please and service passengers. Wines....a very good selection of wines. Kudos to F&B manager. Boarding and disembarking went as smooth as possible. All-in-all one of the best cruises we have taken, and, in the most beautiful ship. Read Less
12 Helpful Votes
Sail Date: November 2016
In reviewing our recent cruise on the Explorer I will no doubt repeat what others have previously mentioned but I believe those opinions should be reinforced. Let me begin by saying the cruise was enjoyable mainly because of the excellent ... Read More
In reviewing our recent cruise on the Explorer I will no doubt repeat what others have previously mentioned but I believe those opinions should be reinforced. Let me begin by saying the cruise was enjoyable mainly because of the excellent service. I was less impressed by the decor and layout of the ship itself. One reviewer described the decor as "exuberant"; a description I wholeheartedly embrace. It appears the phrase "less is more" was not part of the design concept. The 4th deck is grand but in my opinion overdone. The nicest part is the hallway from the atrium to Compass Rose. The chandelier that seems to generate so much awe is simply big, the staircase is nice but nothing special (we laughed at the newel caps that look like oversized golf balls). The problem with creating such a grand floor is the limited space it leaves for the others. The ceiling on the 5th floor is low and dark. It made my husband joke that it felt like we were on floor 7 1/2 from the movie "Being John Malkovich." Throughout the ship, halls are extremely narrow, ceilings low (my husband is 6'1" and had to walk to one side because his hair brushed against the domed, crystal hallway light fixtures), staircases are also narrow, and some elevators oddly shaped. Yet, the worst flaws are found in the theatre. It bears repeating that there are few good seats. Huge pillars and the low, deep overhang from the balcony make most seats inadequate. The pillars also block easy access to many good seats. It is all around a poorly designed space. As far as the signature chandelier in Compass Rose, well, it is blue. Not impressive in design, just big. This excess of glass is supposedly one of the reasons for the horrible noise level in parts of the restaurant. Our cabin was a midship G2 on the 6th deck. The location was very convenient but it took a while to figure out which way to go to avoid the "stairs to nowhere" when we chose to use the stairs to go to CR. The suite layout was the same as the veranda suites on the other ships. Definitely smaller but not too small for us. The bathroom was smaller than on the other ships but because of the medicine cabinet we felt there was much more usable storage. The shower was great. The drawers in the walk-in closet were wider but was that the reason the double hanging was removed? We did miss that. The only complaint was the television being in the bedroom area not the sitting area. We wondered if they forgot about it then had to scramble to figure out somewhere to put it. I think they wanted the desk in the sitting area to double as a vanity so had to install that huge mirror and couldn't figure out what to do with the television. There are a number of cures for this flaw; I hope Regent considers one. Also I hope they fixed the rattling and the air infiltration through the balcony doors. While I view much of the décor as being ordinary and in too many instances overdone, and even with the head scratching decision over the changes made in the suites, these flaws did not prevent us from enjoying the cruise and remaining steadfast and loyal Regent customers. The service, as expected, was superb. This is what we want from a cruise and Regent delivered again. The food was the best we've experienced on Regent. There were minor problems with quality and service but each were addressed promptly and to our satisfaction. Just to add, the problems were not in CR. That restaurant was outstanding; loved the new menu. Our steak was better there than in P7. Our favorite restaurant was Chartreuse. The pool deck was our least favorite. Besides the food being just okay, the seating is awful. The tables are just too close. We enjoyed most of the entertainment but really missed the JAR shows. The Krew Kapers never fails to entertain and is always appreciated. We participated in included excursions and were pleased with them. Would we sail Explorer again? It would depend on the itinerary. It would have to be significantly unique for us to either ignore the television issue in a reasonably priced suite or go against our "dollar for value" perspective and be forced into spending more than necessary for this product. Read Less
8 Helpful Votes
Sail Date: November 2016
We do not think the photos and videos publicity do the Regent SS Explorer justice. A phenomenal amount of thought and attention to detail has gone into achieving a magnificent, beautiful masterpiece of craftsmanship. But saying that any ... Read More
We do not think the photos and videos publicity do the Regent SS Explorer justice. A phenomenal amount of thought and attention to detail has gone into achieving a magnificent, beautiful masterpiece of craftsmanship. But saying that any organisation is as good as its staff. We feel Regent have moved into a different league with the quality, charm, presentation and efficiency of the staff on board. From the moment we arrived to the sad moment we departed, one felt a magical appealing team spirit. Nothing was too much for the passengers on board. It was fascinating to note that all the crew just wanted to always go the extra mile for the clients. Be it a cleaner or an officer, everyone was friendly, polite, courteous and couldn’t do enough for the guests on board. Most importantly, they all took pride in their appearance. The on board entertainment was splendid. We enjoyed the shows and all the daily programs. Great thought and attention to detail on what the client wanted. Many fellow passengers felt the same. What we did like that the entertainment staff mingled on a daily basis with the passengers and were not aloof like other cruise ships. The shows were professionally presented and extremely enjoyable and entertaining. The guest entertainers were well chosen. The speakers were outstandingly good on their subjects, knowledgeable and professional presentations. The Daily Programme sheets were extremely informative as well the port of call guides were up to date! The TV Guide and the content were excellent and very up to date DVD’s and programs. We felt the tours were at an upper level compared with what we were used to. Why, because there were 25 to 28 people to a 50 person bus so that it wasn’t a mass “scrum” every time and the locations seemed less crowded and more selective and thought out. The storage and space in the suites is wonderful as well as the electrical and charging facilities are second to none. My favourite in the suite is the ceiling shower. Just loved it! The suites are decorated to a five star standard and again a lot of wonderful little touches throughout the suite. General opinion again was that the standard and quality of food on board was the best on any Regent ship if not on any cruise liner. We have always been great fans of Compass Rose which again is well supported by La Veranda, The Café, Prime 7, Chartreuse and Sette Mari but have to say were totally blown away by Pacific Rim. We are huge followers of Asian food but have to say what we had tasted several times on board was the best we have experienced so far in the world. Absolutely brilliant and even better now we attended the cooking demonstrations. The quality of all the bars were superb, well stocked with quality spirits, cocktails, and wine selection. There were a lot of other lovely little physical touches throughout the ship but most of all was the quality of chandeliers, glass sculptures, furnishings and paintings and overall design. The Regent SS Explorer is a quality product. The standard has been set and knowing Regent, this will be maintained at all times. The cruise industry has a hard act to follow. The ship is sheer majestic splendour. It is far from being “bling” or plastic like some other cruise lines. The one aspect we will take away from this holiday is the superb standard of service and staff attitude. We feel we have met so many genuine friendly people and were totally spoilt. Regent have set a new standard of service second to none and we look forward to continue to support the company. This cruise has surpassed our expectations and we have already booked another Regent cruise as well looking at other options. To summarise, one can sense a phenomenal positive atmosphere, great team work, morale and attention to detail and that can only come from a strong and very capable Regent management team As we all know, these days, people are so quick to complain or make a habit of complaining for the sake of it, we just wanted to say we had an extremely enjoyable holiday with Regent. We were really impressed. We loved the extra small touches as well the good food, beverage, and great people. To conclude by going all inclusive with tours, gratuities, food and drink, Wi-Fi, it works out the same price as the main players with all their extras. Only difference – superb quality and service! It saves you from constantly having your ship’s card out. What would you prefer? The only decision we have to make now is where next with Regent? Read Less
5 Helpful Votes
Sail Date: November 2016
This was one of our most enjoyable cruises in a long time. The ship is absolutely beautiful to include the use of dark woods, artwork throughout the ship, and gorgeous chandeliers. Our F2 cabin was perfect in size and layout with an ... Read More
This was one of our most enjoyable cruises in a long time. The ship is absolutely beautiful to include the use of dark woods, artwork throughout the ship, and gorgeous chandeliers. Our F2 cabin was perfect in size and layout with an overly generous walk-in closet and bathroom. Dining was excellent with most meals being well prepared. The Pacific Rim specialty restaurant disappointed me on the first try, but it totally redeemed itself during our second visit. We had the best lamb chops I had ever had the pleasure to eat. We really enjoyed the on board lectures to include the Smithsonian series of lectures on Amelia Earhart and on the heydays of Hollywood. The crew was top notch and extremely friendly and helpful with an eagerness to please all passengers. I would definitely take another trans Atlantic or ship relocation cruise with Regent Seven Seas in a heart beat. Read Less
6 Helpful Votes
Sail Date: November 2016
This was my fourth cruise on Regent (wife's fifth). We had originally planned to take Navigator trans-Atlantic in March, but switched to the new ship as soon as we got the announcement email. After looking at the floor plans, we ... Read More
This was my fourth cruise on Regent (wife's fifth). We had originally planned to take Navigator trans-Atlantic in March, but switched to the new ship as soon as we got the announcement email. After looking at the floor plans, we decided on a concierge room, and it was the nicest we've had on a cruise. When we renovate our house, I want our bathroom to be as nice as our cabin's! Our transfer from Rome to the ship and embarkation were smooth and timely. We explored and found we liked just about everything on the Explorer...the set-up of decks four, five and 11...the smiling crew, etc. My wife loved the spa services, and I thought the gym setup good, although the weight scale developed a gradual increasing trend during the cruise. Not sure how that happened... Speaking of dining, overall we loved the food, wine and service. We followed previous recommendations on Cruise Critic and had most of our dinners in Compass Rose and Prime 7. Service was exemplary...we thought Allan (CR) and Marius (P7) were two of the finest and nicest waiters we've had on cruises. Make sure you get your name on the P7 standby list for as often as you wish to dine there...that worked well for us! And I thought Vladimir (dining manager) was a twin or triplet...he was everywhere, and remembered our name from the get-go. Room service was also excellent, including one dinner we had on our deck in port in Bermuda. More kudos for service go to Alessio (sp?) at the coffee shop, and Nele, the bartender in the Observation Lounge, who was very personable and a joy to talk to. Excursions were overall good, with the exception of an island tour of Bermuda. Although the guide was nice and informative, the van was too cramped for a three hour plus ride, particularly for one of the guests with bad knees. Internet was generally OK. Be careful when you log off; several times I'd come back to the internet to find I was still online. I'm not sure what happened, but that didn't help the other guests with band width. Other reviewers have commented on some negative aspects, such as the theater and the whistling cabin sliding door. My time in the theater was primarily for the enrichment lectures, which I felt were very, very good, and even though busy, I didn't have problems with the theater stairs or sight lines. The provided refreshments and snacks were welcome. Our cabin door was "mostly" fixed when reported. Our only other concern was the elevator landing on deck five aft - there's not enough room between the doors and the stairs, causing jams. Although we could use the crew stairs to descend in an emergency, the landing is just not designed well, IMO. I'll end this review with a recommendation on using the "roll call" feature of this site. I somehow skipped this part while reading Regent/Explorer reviews for months, and almost missed what turned out to be one of the best parts of this cruise. The people we met through the roll call gave us almost instant friends even before we boarded, when we attended a meet and greet in Rome. And it was nice to have acquaintances we could join for coffee or drinks...I can only hope to see most of them again on future cruises, as their advice and companionship really made this cruise wonderful! Read Less
55 Helpful Votes
Sail Date: November 2016
This was a disappointment made less pleasant by negative customer relations attitude. To put into perspective we are regular Regent cruisers in recent years (having also used Seabourn and Silversea), and indeed have a further cruise booked ... Read More
This was a disappointment made less pleasant by negative customer relations attitude. To put into perspective we are regular Regent cruisers in recent years (having also used Seabourn and Silversea), and indeed have a further cruise booked with Regent in 2017 on Voyager. Overnight in Rome was in a good hotel to which we would return - the Westin Excelsior. Well positioned too. Regent agent embarkation was a bit disorganised as we were not told which area of the hotel to meet in, and our bus went early without us despite being near the agent desk at the time! The ship is indeed very luxurious in its build and furnishings and this has been much trumpeted - the most luxurious cruise boat ever built etc. This did not extend to the finish of our suite - nor some of the thought that should have gone into it (see below). Dining was generally very good and the Pacific Rim a good addition. We definitely preferred the old Signatures over the new Chartreuse (as did a number of people we dined with). The restaurant which really needs a makeover is Sette Mare which has been providing the same starters for all our last few cruises. We liked the new pool grill set out (some reviews don't seem to but it makes for more friendly conversation and better table use). Bars were all in general good with very good serving staff. We were pleased to see an new alternative to the very repetitive Jean Ryan group - but whoever designed the upper sight (or lack of vision) lines in the main theatre!? Whilst the 7 piece band from Ukraine was very good and versatile as well as playing good jazz, the pre and post dinner band/music combination was not as good as on the other Regent cruises. One evening there was an excellent guitar/singer combination which the CD said he would repeat - but it didn't happen! Ross the pianist was very good but overused and therefore necessarily repetitive. Guest entertainers were good but why have an excellent magician on board for 6 days between Madeira and Bermuda and give him only 2 spots. His specialty was table magic - he could have come into the dining rooms too. Our problem in particular was the suite 1202, a Penthouse (A) - for what its worth 1203 had similar problems. Basically a connecting lounge and bedroom area with a partition which had a double sided TV. A nice bathroom with multi jet shower and two sinks and walk in wardrobe. Fittings were nice. A very efficient butler service. Therefore a little more than we usually have as it was an inaugural crossing on a luxury boat. Beware -- - significant noise from the Observation bar came from below as synthesised music accompaniment because the speakers are in the false ceiling below our floor. This was also evident daily at the quiz with the microphone in use. Partially resolved by piano only after 11pm. - suite door rattled at night needing adjustment. - the dressing room door would come open at night spontaneously with noisy latch sounds - and several times despite closing. Had to be adjusted. - Air conditioning noisy and would not turn off. This required repeat visits by the engineer. On one occasion it just came on spontaneously again at 1am needing a visit to turn it off. Not good on the most luxurious boat etc... - There was no means of keeping the bathroom door open such that using the adjacent sink it hit you repeatedly in the back. A design fault we had to solve ourselves by using a robe belt tied to a towel rail (on the most luxurious etc..) - Sliding doors built into the partition slid backwards and forwards on their own. We had to put chairs against them at night until the butler produced some wooden wedges. another design fault on the most luxurious etc.. - Whilst there was a lot of movement on the Atlantic, which does not in itself trouble us, no boat we have been on in various rough seas ever creaked in the walls and ceiling like this one! Worst was in the bulkhead above the bedhead - again a point brought up in conversation with other cruisers. What on earth was in there causing it? - Wind noise from the two double veranda doors was excessive even in the Med before the Atlantic. Pulling, pushing, reclosing did not help. I found drilled out door locks on both doors where staff had attempted adjustment (remember it was only launched in July). When we discussed these problems with the General manager and Concierge we were informed it was a problem they knew about and was to be rectified with new locks and seals! Why were we not told about this rather than finding out for ourselves? Why wasn't the work done prior to an Atlantic crossing? We were offered daily taping of the doors to partially alleviate it. Unbelievable in the most luxurious cruise liner etc.. - and of course the infinity pool - a special feature of this boat - was out of action with engineers working on it during the cruise. We had to sleep with ear plugs in most nights and poor quality of sleep detracts from overall enjoyment. Why had we paid the extra?? Understandably there has been correspondence via our cruise organiser with Regent Customer Services. We were offered a £500 pp cruise credit prior to disembarkation but we considered this an insult. Despite lengthy letters this has only been increased to £750 and our Cruise agent on speaking with the Customer Services was told that 'her seniors' would not allow more. I suggested the 'seniors' may wish to discuss it with me but nothing so far. If a hotel room is unsatisfactory you are moved or don't pay the accommodation - we of course have paid upfront. Regent letters are full of platitudes re overall good feed back, and feedback being taken seriously. They hope we will take another Regent cruise when we already have one booked. Not good to put in the letter! At the time of our return Channel 5 ran a double documentary on the building of this ship, noting' the race' to complete for the maiden voyage - clearly a lot of the final finish was substandard. Customer relations deny this. We have been loyal to Regent and given very good prior reports of our cruises. On this occasion all we wanted was for Regent to put their hands in the air, say we're sorry we got it wrong for you, and make a realistic compensatory gesture. We would have been pleased to acknowledge such in this review. I'm sorry, whilst wether we may travel on Regent again after 2017 depends on our next experience (which has previously been good), Explorer is unlikely to be a choice. It could and should have been so different and a major part is how it was handled by customer relations. Read Less
26 Helpful Votes
Sail Date: November 2016
At our initial cocktail party, it was announced that 390 of the 750 passengers on board had cruised from 75 to well over 400 days on Regent. This gives you an idea of the loyalty of these cruisers to the company. Yet, while perusing ... Read More
At our initial cocktail party, it was announced that 390 of the 750 passengers on board had cruised from 75 to well over 400 days on Regent. This gives you an idea of the loyalty of these cruisers to the company. Yet, while perusing Cruise Critic reviews, this loyalty and love of Regent does not seem to correlate with the reviews. Why is this? I believe that these avid cruisers rarely write reviews for Cruise Critic. As one of the repeat Regent cruisers, I decided to submit my first review to delineate my observations on this trans-Atlantic cruise. This is intended to be a general overview of the ship. Specific details and issues can be found on the numerous forums on Cruise Critic. Having sailed on all the Regent ships, I was anxiously anticipating my cruise on the Explorer. I was not disappointed. In my opinion, the Explorer is the most luxurious and beautiful ship I have ever seen by direct experience, photos or videos. While taste is a matter of preference and some people might find Ikea to be their style – the lighting, cabinetry, flooring and hardware on the Explorer are extraordinary. Like the St. Regis in New York or the Four Seasons George V in Paris, the materials and décor are stylish, beautiful and of the highest quality. From Dornbracht fixtures in the bathroom, to Italian lacquered cabinetry, to a myriad of colors and textures of marble and granite used throughout the ship, the end product will astound you. I am not one of those cruisers who finds fault with every little detail and allows that to diminish my enjoyment of the cruise. Whether you are in a hotel or resort or on an airplane or cruise ship, perfection simply does not exist. There will always be glitches in service, dining or the physical product, however, those brands which rise to the top will be those that have the greatest consistency. To be fortunate enough to cruise on Regent ensures that every day on board will bring me some joy and happiness. That said, I found the overall service and dining on the Explorer to be excellent. Having dined at Michelin starred restaurants around the world, I would say the service and food, for the most part, were quite comparable, especially in the specialty restaurants. In comparing the cuisine to Oceania (often purported to have the best cuisine at sea), I thought the Explorer was a notch better. The specialty restaurants – Chartreuse, Pacific Rim, Prime 7 and Sette Mari were all outstanding. The new menu in the main dining room, Compass Rose, allowed an exponential number of appetizers and entrees to satisfy even the most finicky eaters. Rotating opening the specialty restaurants and Compass Rose for lunch was pure genius – allowing a variety of menus to compete with the standard lunch buffet. The buffet, however, is no longer standard, as it now offers an incredible array of made to order meats, seafood, pastas and whatever is the cuisine of the day. While I don’t consume much alcohol, my dining companions said the wine was superb and clearly superior to what was served on previous Regent cruises. All in all, I believe even the harshest food critics would find something to enjoy on the Explorer. While Regent has been my cruise line of choice, I have researched other luxury lines and what they have to offer. The two which have intrigued me the most because they are rated so highly are Crystal and Seabourn. On closer examination, I realized that Crystal’s assigned dining times would never suit me. I prefer to explore the world and return to the ship and not be on a time schedule. Luxury for me is partially defined by eating wherever and whenever I choose. Crystal has recently introduced “Dining by Reservation,” however, multiple reviews I have read noted that this does not work well within the scheme of dining because it creates two classes of service. Crystal also allows only one reservation per cruise at each specialty restaurant and charges a fee for any additional visits. I find this to be absurd on any luxury line. The Explorer offers four specialty restaurants and I was able to eat at each one multiple times during this cruise – for both lunch and dinner. Seabourn is similar to Regent, yet because the ships are slightly smaller, they are said to offer more individualized personal service. I find the smaller size, however, to be a detriment because I enjoy variety. Regent offers multiple specialty restaurants which provide more diverse cuisines and the slightly larger size of the ship allows for additional venues (bars and gathering spots) to keep me from getting bored of the onboard scenery. The size also allows a very low density of passengers throughout the ship. Additionally, I enjoy running on the deck and one only needs to circle the running course seven times to reach a mile. The Regent Navigator is similar in size to the Seabourn ships and as such, its limitations make it my least favorite ship. There are several luxury lines from which to choose and from speaking with other cruisers, the first luxury line they tried often became their line of choice – sort of like a first love in which the newness and specialness created a unique feeling. That’s how it felt for me after trying several mass-market lines and then Oceania. My first Regent cruise blew me away and although business practices and constraints have produced little changes here and there, they have not been enough to detract from the total cruise experience. The ship size, dining, service and all-inclusiveness of Regent keep me coming back. The differences between the various luxury cruise lines provide travelers with divergent tastes and desires several viable choices, however, the Regent ships, specifically the Explorer, come closest to perfection for me. Read Less
6 Helpful Votes
Sail Date: November 2016
We took this cruise to sail on the new Regent Ship the Explorer, it was also my wifes 75th birthday and we wanted to do an Atlantic crossing. After arriving in Tel Aviv we were bused to Haifa to a Dan hotel. For a six star cruise line this ... Read More
We took this cruise to sail on the new Regent Ship the Explorer, it was also my wifes 75th birthday and we wanted to do an Atlantic crossing. After arriving in Tel Aviv we were bused to Haifa to a Dan hotel. For a six star cruise line this was a two star hotel at best. Since it was for only one night we didn't complain too much, maybe it was the best hotel in town. Embarkation the next day was a little chaotic. Bags had to be identified and went on the same bus with you. On arrival at the port we had to move our own bags through security. Since we were in Israel the security was more stringent than any other place in the world. Once on the ship everything changed, marble everywhere staff wonderful etc. Our concierge suite was very nice, large comfortable bed, walk in closet more drawer space than we needed. Bathroom had a double sink separate tub and shower very roomy. Restaurants were great compass rose has a new menu where you can basically eat any thing you want at any time. The specialty restaurants were twice as large and just as good as the other ships. The new French restaurant Chartreuse is a big improvement over Signatures. The new Asian restaurant Pacific Rim is excellent especially if you like tempura. The shows were ok. Singers and dancers not great I walked out on every show. The individual performances were ok, I like the magician and the cruise directors show was terrific. Only thing was he did the exact same show on each leg. Excursions were fine too much time allocated for shopping, people of our age are not interested in shopping. The speakers were fair one was on astronomy the other was a general interest speaker the first leg lecturer talked about each port we were going to. Regent needs to get lecturers for more general topics rather than narrow ones like astronomy. We didn't use the spa but it was beautiful, the gym was nice had up to date machines but no one there to help you. The ship has some design flaws especially in the show room where the pillars take away sight lines, the balcony has a railing and glass where you cant even see. Disembarkation was a little crazy due to US customs. We finally just walked off before our color was called. All in all it was a great cruise we had a great time and would sail on the Explorer again. Read Less
10 Helpful Votes
Sail Date: November 2016
Having cruised with Silverseas on other trips I was a little apprehensive that no other could match their comfort, service and cuisine. After 14 days aboard Explorer I had no such reservations. 1. Although a larger vessel, the ... Read More
Having cruised with Silverseas on other trips I was a little apprehensive that no other could match their comfort, service and cuisine. After 14 days aboard Explorer I had no such reservations. 1. Although a larger vessel, the efficiency of embarking/disembarking for excursions was excellent and the ship rarely felt crowded, except perhaps the popularity of Sette Mare restaurant; 2. Suites (Concierge) were well laid out, perfectly comfortable and very well appointed - reading lights and coffee machine ++; 3. A very happy ship, which I attribute to good management from the Captain down. 4. Evening entertainment in the theatre were generally good; 5. All the restaurants excelled with the specialty ones worthy of a Michelin star, and not too difficult to get a table, particularly for dining later; 6. Included wifi and excursions were what finally decided me in favour of Explorer and sets the standard now for other cruise lines; 7. It seemed that every time we left the suite an attendant would materialise and magically make beds, change towels, tidy, clean and replace items. Cannot recommend highly enough. We will return! Read Less
48 Helpful Votes
Sail Date: November 2016
The biggest asset Regent have are their staff. The suites are well designed, larger but why no chair other than a desk chair and the couch is poor. The bathroom/ shower is excellent. The Veranda restaurant has a lot more space ... Read More
The biggest asset Regent have are their staff. The suites are well designed, larger but why no chair other than a desk chair and the couch is poor. The bathroom/ shower is excellent. The Veranda restaurant has a lot more space outside and the chairs are much improved. The tables are already getting chipped. The Speciality restaurants, Prime 7 , Chatreuse, and Pacific Rim are good although some a little inconsistent. The main restaurant The Compass Rose resembles a cafeteria, although smaller than on other Regent vessels the lighting is horrific ( think Las Vegas ), the service stations are many and the used plates and plastic covers are in full view. The extensive art work may be an acquired taste....to many the majority of the hangings are dark, ugly and disturbing. The balcony windows whistle even in light winds. The cooking smoke from the pool grill wafts across the deck permeating clothes There is no access to the bow of the ship outside at any level .99% of gusts have no front view except from the Observation Lounge where the dark glass is so dark, observing anything is difficult. The rear entrance to Compass Rose has been closed off meaning for some a route march to the entrance. Some lifts are "flask" shaped with a narrow entrance....dangerous as are the steps in the theatre. Those steps are badly lit. The disembarkation arrangements in Miami were a shambles and the Hop on Hop off tour with Big Bus a nightmare Read Less
54 Helpful Votes
Sail Date: November 2016
We chose this for the itinerary-across the Med to many places we had not been, and to try out this form of travel--luxury cruise.Overall its unlikely we would do this kind of cruise again: Beautiful ship, well appointed. Not quite 700 ... Read More
We chose this for the itinerary-across the Med to many places we had not been, and to try out this form of travel--luxury cruise.Overall its unlikely we would do this kind of cruise again: Beautiful ship, well appointed. Not quite 700 people on board and rarely felt crowded. But as we came into the last few nights we were feeling too confined, limited choices. We very much like to spend evenings ashore, wandering towns and squares, seaside restaurants, feeling the energy of people out and about.Can't do that on these cruises. We felt very ignored as first time cruisers--all the emphasis was on the many repeaters on board--we understand that--but a briefing and orientation for first timers would have been nice--as would having a designated staff person for answering the stupid questions we had many of the first few days. In one sense heavy marketing to get you to sign up for another cruise--yet no one every came to us--first timers--to ask how we were doing, whether there was anything of concern or needed. No attempt to talk with us before we disembarked. That surprised me. Overall, the food was good, but there were some issues. Cabin was very nice, veranda was nice. We had a Concierge Suite. Excursions were a mixed bag--all depends on the guide and they varied a lot in competency. Mixed feelings about the "Shipboard Credit"--in the last few days lots of people were complaining about having to "force spend" or lose the money. Yet the Boutique stock was pretty limited--for men mostly Ralph Lauren Polo--which one can find anywhere. Wi-Fi was nightmare the first few days. Everyone complaining. Read Less
7 Helpful Votes
Sail Date: November 2016
At this writing we are still onboard our second leg of a 30 day back to back. This ship is beautiful. I like the dark panels opposite the white so that it doesn't seem gloomy. I love my blue carpet in my concierge room and the ... Read More
At this writing we are still onboard our second leg of a 30 day back to back. This ship is beautiful. I like the dark panels opposite the white so that it doesn't seem gloomy. I love my blue carpet in my concierge room and the double sinks with tub and shower. Since I use the tub almost every day, it is a necessity for me. The penthouse suites have no tub. We brought our night light for bathroom and are glad we did. There is a nightlight you can turn on from the bedside which is in the hallway outside the bath, but it is very bright! The staff service has been very good, some off days, but not frequently. We have two speakers on this transatlantic. The food is outstanding! My least favorite is at Chartruese but everywhere else has been great. They have varying buffets on sea days from Greek to German to bar-b-que. All shows, with only 1 exception since we boarded, are at 9:30 pm. Last night was the only 6 pm showtime, which was packed. Dancers and singers are excellent, but other entertainment has been about the same as always on a ship. (Note we have sailed over 100 times so this is old hat to us). The first leg was back to back ports with good excursions. Now we have 8 sea days. I would say you need to be a reader to enjoy those days as there is not a lot to do. (Lectures, one trivia quiz all day, cooking demos. NO movies, except in room) Ship has a good gym which hasn't had much use on these cruises. Very small gym class area, but hasn't been packed anyway. Yes, I would sail the explorer again!!! Read Less
13 Helpful Votes
Sail Date: November 2016
My wife and I chose this cruise in particular because it was port intensive with many places we've never been, on a brand new ship with a line about which we had heard great things. It was a full 14 days, and we loved the fact that we ... Read More
My wife and I chose this cruise in particular because it was port intensive with many places we've never been, on a brand new ship with a line about which we had heard great things. It was a full 14 days, and we loved the fact that we would avoid the intense summer heat. Over the weeks leading up to the cruise, we had read a ton of reviews and reactions to the ship, both positive and negative, and frankly we had grown a tad apprehensive. Ultimately, we learned there was absolutely no need to be...the experience as an incredible one, but not without a few hiccups. So here goes! Pre-Cruise Hotel A pre-cruise one night stay in Haifa was included with our cabin. It was a horrendously long day of flying, and we didn't get to Tel Aviv (airport for Haifa) until 11:00pm. A driver was waiting for us, and we set out on the approx. hour long drive to our hotel. All of our pre-cruise excitement basically vanished when we checked in. The hotel was a generic but decent enough looking tower, but the room itself was not up to any even mildly acceptable standard. It felt like a 1960s era Soviet block youth hostile. The room was small, old, horribly outdated, not clean, dank and depressing, with two tiny, hard twin beds instead of the king or queen we had expected. One of the windows would not latch properly, and with a strong wind outside, it felt like a jet engine was blasting inside our room. It's no fun having to change rooms at 1:00 AM, but we had to. What was Regent thinking? Did anyone at the home office bother to check this place out? It started our vacation on a nightmarishly sour note. Embarkation Sadly, this was no better. Getting on the bus provided by Regent to the port was disorganized and stressful. Once we arrived, our bags were lined up by the bus and we were told to get a cart ourselves, load them onto the cart ourselves (not easy for anyone because they're so heavy), and wheel them inside ourselves. This whole process was as unpleasant as the hotel. The Ship Thank heaven, everything turned around once we got on board. The ship itself is stunning. The wood and marble throughout is neither dark nor excessive, it's just monumentally high end and beautiful. The spaces themselves are bright and fun to explore. And that staircase in the atrium is amazing. Throughout, the level of detail, the artwork (sadly, there is no guide to the explain it's pedigree), the elevators, the staircases, the theatre, and the design throughout represent a level we've never encountered on a cruise ship. The Cabin The design felt lush and rich. We had a Concierge level "D" which was so spacious and comfortable. Loved the bed facing the window, the walk-in closet, and the marble bathroom with full shower, dual sinks and tub. The size of the balcony was a pleasant surprise. It's easily three times the size of the one we had on Crystal. The Dining Imaginative, gourmet, fresh, delicious. We felt it was higher quality and higher end than Crystal, which is no small feat. Our favorite was Compass Rose, where we ate most dinners. The space is beautiful, with the blue glass lighting fixture on the ceiling. Contrary to what we had read, it's not overpowering. It's gorgeous. We had a great meal at all the specialty restaurants. They too are jaw droppingly designed. We liked Pacific Rim the best. It's a very unique take on an Asian restaurant with a fresh and unique menu. La Veranda, the ship's buffet, is nice, but we were a little disappointed. It's very well prepared but somewhat standard breakfast fare. Also, since all the pancakes, French toast etc is made to order on the grill, it's just too long a wait when you have an upcoming excursion. We never ate lunch there, and instead went to the Pool Grill, which we loved. La Veranda turns into Sette Mari at night, an Italian restaurant. Our one night dining there was a chaotic disorganized affair. My veal was rubbery and poorly prepared. The Service Amazing and so personable. Everyone seems happy to be there and happy to help, and it truly doesn't seem like an act. And there's never any waiting. The cruise director and his staff were so likeable, classy and first rate. He did a show himself which was fantastic. The Entertainment We loved the three production shows, which were well directed and produced and cast. They're transporting. The booked acts were fine, with the exception of a "comedy magician" who we were excited to see, but who proved to be really bad. The magic was on the level of a children's birthday party, and the jokes just not funny. Find someone better, Regent! The Ports And Excursions A definite highlight. We loved Rhodes the best, with an excursion to a beautiful seaside town and a hike up a mountain to a Greek temple overlooking it. For the most part the excursions were informative and well handled, but they can take a turn south with a bad guide. In Cyprus, our guide seemed knowledgeable, but it felt like she was tired and did not want to be there. Her way of speaking was unintelligible, so the tour was a complete failure. So was the one in Palermo, where our guide was completely unprepared and let us wander around the sights ourselves with only a brief and vague introduction on the bus. Our other eight shore excursions (there were a lot of ports!) were quite good. Our takeaway was that Regent needs to do a better job of vetting the guides. I'm sure that's easier said than done but they need to figure out a way. Also, we were scheduled to visit Gozo Island, but instead stayed on Malta an extra day. It was unclear whether it was because of rough seas or "maintenance" and it was hard to get a straight answer out of anyone as to the real reason. Better communication would have been appreciated. Internet It's the worst we've ever had on a ship. They need to fix it. Stat! Wrap Up Our quibbles aside, we'd sail again with Regent, and plan to. The level of service, attention and luxury was unparalleled. Read Less
25 Helpful Votes
Sail Date: November 2016
We just returned from a 30 night – back-to-back cruise on Explorer (Haifa to Rome and Rome to Miami). The first two weeks were in a F1 suite and the second segment we were in a Grand suite. This review is very long so I’ll separate ... Read More
We just returned from a 30 night – back-to-back cruise on Explorer (Haifa to Rome and Rome to Miami). The first two weeks were in a F1 suite and the second segment we were in a Grand suite. This review is very long so I’ll separate sections so you won’t have to read things that you are not interested in. FLIGHTS We flew Air Canada (Regent deviated air) from Vancouver to Tel Aviv with a stop in Toronto. The first flight was in a 777—200 aircraft which seemed fairly new. Business Class pods were very comfortable. Service and food was good. The next flight was on the new 787 Dreamliner. Pods were the same as the 777-200 but this plane felt a bit older but was quieter. Flight attendants are not happy with this plane as there is very little room in the galley). We would fly Air Canada again (either type of aircraft). Returning to Vancouver we were on American Airlines (with a stop at DFW). Not being a fan of U.S. based airlines, we were quite surprised at how lovely the plane was (777 again). While very different than Air Canada, the pods were very comfortable – surprising to have lie-flat seats for a 3 hour flight. Food was very good and the service was excellent. The flight out of Miami was delayed 1 hour due to a computer module that needed to be replaced. The Captain kept us informed of what was going on and was very pleasant. He let us know that he was flying at a greater speed which uses more fuel but would keep us closer to schedule. Flight attendants served drinks and the temperature of the plane was kept at a comfortable range. For passengers with connections, the television screen showed the departure gates and a map of the airport. I give American Airlines an A+ for this leg of the flight. Unfortunately, the second leg was on a 737 – on time – Captain didn’t really say anything – old fashioned seats and poor food (service was good). We were surprised and not happy to see that the front seats on the 737 aircraft are no longer considered “First Class” but was instead “Business Class”. BOARDING We were picked up promptly by Regent and driven to the ship. Since we were in an F1 suite (moved Grand Suite for second segment), there was no overnight at a hotel and, if we wanted transportation, we needed to arrive the day of the sailing. While this would not work under most circumstances, the ship was not leaving Haifa until the next day so the risk of flying in the same day was minimal. Boarding was simple and easy. We had lunch in La Veranda and headed to our suite. THE SHIP We were on the Christening cruise so we are familiar with the ship. We knew that the F1 suite was the same size as a concierge suite but that the balcony was smaller. We feel that these suites are laid out better than either the PH suite and, in a few areas, better than the Grand suite (more on this later). The ship was as pristine as it was in July. We noticed that there was more artwork up and that the Meridian and Explorer Lounges had the back wall – behind the alcohol bottles – completed (they had been non-descript before are now lovely and match the décor perfectly). The much hyped infinity pool was open for the first segment but closed for repair(?) on the second segment. No one really was by or the infinity pool when it was open – no one checked to see what category of suite we were in (at one point this area was only for certain categories of suites). My DH went in and it was like going into the sea – very rough. However, it was warm and he enjoyed it for the few minutes that he tried it out. The Observation Lounge is beautiful but gets very crowded so we tended to go to the two other lounges. We really did not miss having an aft lounge – perhaps because we generally prefer looking out at where we are going rather where we have been. The loudness of the entertainment in the Meridian and Explorer Lounges was a big issue on the first leg of the cruise. In the opinion of many passengers, music before dinner should be background music – not so loud that you cannot hear one another. The Explorer Lounge featured Nature’s Rhythm (arguably the best group on Regent). When the music was loud, we could not even appreciate their beautiful harmony. The Meridian Lounge usually had a fine guitarist playing. Usually, the sound was low but one night we had to leave the lounge as the sound level was not tolerable. In fairness, they were working on keeping the sound down before dinner and hopefully this will not be an issue in the future. The theater is also a bit loud – depending upon where you sit. In terms of sight lines, we were in the balcony for two musters and must agree with posters that say that the sight lines are not good. However, if you simply avoid the big columns in the theater downstairs, the views are fine. There is still an issue with the stairs in the theater – perhaps it would be better to have a string of tiny lights embedded across the carpeting where the steps are. There are so many lovely seating areas on the Explorer which passengers enjoy (reading, chatting with fellow passengers, working on their computers, people watching, etc.) The pool and pool deck is lovely. The “smoking area” is mostly enclosed and keeps the smoke away from passengers. Smokers indicated that this was a good place to meet people and chat. The Pool Bar was a popular hangout during the second leg of the cruise. There are more shaded areas on the pool deck and also the deck above so people can lie in the sun or shade – as they wish. The design of decks 5 and 6 really work well in my opinion. Having Compass Rose, the Constellation Theater, the Casino and two Boutiques on the same deck (4) just made sense to me. On Deck 5 is Destination Services, Reception, the Cruise Consultant, General Manager, the “Café” (we all still call it Coffee Connection), the Spa, Pacific Rim and lots of seating around the deck. The “Business Center” (formerly computer room) is tiny with 4 computers and the “Computer Guru”. There are two computers in the library that are not connected to a printer. IMO, more computers are needed and can be put in various parts of the ship (there is room for a couple of them next to the puzzle). They just finished putting routers (hope this is the right word) throughout the ship so the internet is generally good everywhere. The issue remains the number of people on at the same time. Still, using my “cheapo” HP small laptop, I was able to do almost everything that I needed to do in my suite. Apparently people that want to do large downloads, uploads, pictures and other things that slow down the connectivity were having difficulty. DINING VENUES La Veranda – not enough can be said about how much better the layout is than on other ships (prior to refurbishment). The Explorer also has a huge – partially covered area outside where you can dine al fresco. At night, a wall in LV slides to reveal an open kitchen (not planned on other ships to my knowledge). La Veranda/Sette Mari is a very comfortable space Chartreuse/P7 – As noted in my other posts, Regent has apparently adopted CC’ers name for Prime 7 as you will see “P7” on the glass doors. This gave us a chuckle. I put these two restaurants together in this review as they are quite similar in layout (but not design). IMO, the prime seats are at the far back of the restaurants – next to the slanted windows. However, as much as we love the back, in warm weather the windows will likely put out a lot of heat. We enjoy the design of both restaurants Compass Rose -- Either you love it or don’t. We love the design but understand that there are areas in CR that get very noisy when the venue is full. This is one restaurant that you really need to see for yourself. We found an area that fit us perfectly – it was quiet and had an intimacy that other areas didn’t necessarily have. The Café (aka Coffee Connection) Very popular area – larger than on other ships. Very nice – well laid-out. Slightly off topic…… events like Meet & Greets are done in the Meridian Lounge which is right across from The Café. So, if someone wants a snack, coffee or tea (alcoholic or not), it is easy to obtain and take to the lounge. Pool Deck - I don’t recall if there are heaters on the pool deck in the area where you eat on other Regent ships. One area was heated and during hot weather it seemed air conditioned (to a point). The buffet is similar to other ships (exceptions noted in the “Food” section which follows). FOOD We found the food on the Explorer a step above what was offered on our previous cruises (we have been on a lot of Regent cruises La Veranda – Having a grill in LV is nice. In addition to burgers (also available on the Pool Deck), they offer steak, chicken, fish, lamb chops and I don’t recall what else (choices change daily). The pasta station is next to the grill. There is someone to take your order from either the grill or pasta station (remember your table # so that you don’t have to go back and check). There is Regent’s delicious ice cream available in LV at lunch (also on the Pool Deck where you can have your ice cream topped with Kahlua or other delicious liquors). We enjoyed LV very much! Pool Grill – Nice offerings and most are quite good. I would not order Lobster Nacho’s again and would not recommend it to anyone that knows what nachos typically are. There was no salsa available and the “sauce” put over the nachos is a thin sour cream (I have long thought that Regent needs a chef that is familiar with Latin cuisine). They also have flatbread, pizza, chicken wings, etc. Sette Mari – Similar to the Voyager or Mariner – just has the open kitchen. It seemed that there were less items on the antipasti bar but you are served so much food in this restaurant that it is difficult to have a plate from the antipasti bar, eat the antipasti items set out on your table plus soup/salad and a main course (followed by the delicious dessert bar). Note: Soup, salad and entrées are served to you – only the antipasti bar and dessert bar are buffet. Also, on some evenings (generally when the ship is in port late), Regent puts on a special “themed” buffet that is open later than usual. Chartreuse – We really love this specialty restaurant (which is also open for lunch every other day except Sunday and is open on sea days). If you visit this restaurant, order a soup. The presentation is unique and the soups are delicious. Our favorite lunch item is half a chicken with mushroom sauce – very moist and flavorful. I had rack of lamb twice in Chartreuse – both times were perfection. The “French Onion Soup” in Chartreuse is authentic rather than the soup in CR which is delicious but full of cheese and bread. Prime 7 – This is also open every other day except Sunday and is open on all sea days. While we didn’t like this quite as much as Chartreuse for lunch, the dessert presentation is unique (cannot describe – you need dine there to see it). Our one dinner there was good but not as good as the steak in CR. We did not order the crab legs which is one of their signature dishes. Pacific Rim – We have tried to like this restaurant (have dined there 5 times during our three Explorer cruises). I love Chinese, Japanese and Thai cuisine but it needs to be authentic. “Asian Fusion” to me is “Asian Confusion”. My DH liked the Korean lamb chops and I enjoyed the Tempera Lobster but know how fattening it is and only ordered it twice. There are no desserts to our liking. All is not negative, however, the sake menu is great. I have learned to enjoy cold sake and had quite a bit of it (without getting high or drunk). Compass Rose – This review is already too lengthy so I’ll be short. Everything on the menu that we tried was good. We had steamed lobster from the everyday menu several times because it is delicious and low in calories (when you don’t have it with butter). The steaks are delicious – the soups are great. I could eat in CR every day and not get tired of it. This dining venue is so popular now that there were a few times when it was at capacity and passengers were offered seats in specialty restaurants. The Sunday brunch is to die for. The presentation – everything was the best! CREW Speaking of “the best”, these are the only words I can think of to describe the crew on the Explorer. Don’t worry – only going to mention a few of the many, many wonderful crew members on the ship. Daniela, F&B Director and her team went over and above for our Meet and Greet. Daniela is on top of everything and is very open with passengers. If something is not right, she encourages you to discuss it with her. I do not recall who the Restaurant Manager was on our first cruise but Vladimir came onboard in Rome and his made everything that was “good”, perfection. He is on top of everything and interacts very well with passengers. Risky – my mentioning her on CC has caused her station in CR to be packed. One passenger (one of the very few grumpy ones) became angry when they could not get a table in her section. She is charming, engaging, professional and just plain lovable. John Barron (Cruise Director) deserves a review of his own. We sailed with John many years ago and was thrilled that he returned “home” to Regent. He brings the level of excitement, laughter and pure joy to a new level. IMO, his show is the best on Regent (I will not be reviewing other entertainers or shows – they were fine but cannot compete with John). He is a very talented, charming man. We look forward to sailing with him again in March. There too many crew members for me to name. I’ll just say that we did not meet one crew member that wasn’t happy with their job and were working as hard as they could to exceed guest expectations! EXCURSIONS Definitely not a lover of included excursions but do enjoy most “Regent Choice” excursions. I will touch on three of them: 1. Rhodes, Greece – Small group of about 17 go to a local restaurant with the Chef of the Culinary Center where you are very hands-on (cooking, making bread and other Greek delights). All of this while sipping Ouzo and drinking wine. After having loads of fun, you sit down to more wine and a meal of all of the items that you have tried making yourself. Giving this an A+. 2. Barcelona – This small group excursion is also with the Chef of the Culinary Center and a Tour Guide (a member of Destination Services was there – it seemed she was there to take advantage of a $300/person excursion as she was not needed and she didn’t show up on any other excursions). We went to the famous Boqueria Market and another, more local market. This was followed by olive oil tasting (fun but not used to sipping olive oil). Then came lunch at a two star Michelin restaurant. This is where the excursion went downhill. The food was all “molecular gastronomy” which meant that there were a lot of things with foam and items that we did not understand and would not want to eat (fried fish bone for instance). The best item I had was “boar cheeks”. I strongly urge Regent to explain the type of food that will be offered. This will avoid unhappy passengers. 3. Madeira, Funchal – Finally, another excursion with the Chef of the Culinary Center. This was a complete hit. Were accompanied only by the Chef (didn’t need anyone else – she handled it fine and there were only 16 or so people). We went for a Madeira wine tasting before going to a lovely restaurant for lunch. Once again, if you wanted to, you could don an apron (my DH did) and work with the bread or skewered meat. The food was delicious – the restaurant owners/servers were delightful. Wish we could do this again when we go to Funchal in March but it is not offered. SUITES As indicated before, we love the F1/F2 and concierge suites. It is hard not to love the Grand Suite with a balcony large enough to be a skating rink. We did enjoy it very much. The closet in the Grand Suite is smaller than in the smaller suites. Also, there was less storage in the master bathroom and no storage at all in the second bathroom. There are a couple of issues that will be dealt with by Regent when the ship is in Miami. One item is the noise from the Constellation Theater that is heard in suite 1200. This goes on during trivia, bingo and up until 11:30 p.m. when there is entertainment. This suite is also very close to the laundry room. While there is no noise from the laundry room, the door slams very hard and is annoying. I would recommend the Grand Suites but would be hesitant to recommend 1200 or 1201. PASSENGERS Passengers were the best! Many of us “met” on Roll Call 18 months ago and have kept in touch all of this time. This was a group of upbeat, easy to get along with people that see the positive in things and in other people. We had two “hang out” spots where we could go and knew we would find other CC’ers – the Pool Bar at 11:00 a.m. and the Observation Lounge at 6:00 p.m. Naturally there were a few (very few) passengers on board that seem to be happy being unhappy. All in all, this was the best cruise we have been on in terms of the ship, service, food and passengers. As John Barron frequently says, “I am Explorer!” Read Less
17 Helpful Votes
Sail Date: October 2016
This is our 4th Regent cruise. The fact that the Regent Seven Seas Explorer was a new ship was nice but we chose this cruise for the itinerary - Istanbul to Israel via the Greek Isles and Egypt but mostly for the Egypt portion which was 2 ... Read More
This is our 4th Regent cruise. The fact that the Regent Seven Seas Explorer was a new ship was nice but we chose this cruise for the itinerary - Istanbul to Israel via the Greek Isles and Egypt but mostly for the Egypt portion which was 2 ports. Istanbul was cancelled well in advance and the ship was rerouted out of Venice. The Egypt portion was then cancelled AFTER the refund policy period. Very suspiciously timed. Embarkation was a long walk from the port entrance with no shuttle service offered which I would have expected given it was Regent. Average age is higher - luxury cruise plus timing. 3 children on board, all very well behaved. This is not a kid cruise. Public areas - Beautiful decorative details with marble and glass. There is lots of room between seats. Lots of space. Pool area deck lounges were padded and plentiful with double lounges and covered lounges. There was lots of room between chairs and tables in lounges, dining, public areas. Cabin - Our cabin was category G2, suite 881 located on the aft end of the ship. The miscellaneous details and decor were very nice - glass front cabinetry, marble floors and the best cruise ship bed we've ever been in. The floor space of the balcony was larger on the back end of the ship but due to the slope of the solid railing the usable portion was similar to others of the same category. The railing on the back is solid vs the suites on port and starboard which you can see through. The cabin was not as large as expected but the bathroom is quite a nice size with a large shower. The TV was oddly placed in front of the bed vs the couch so you had to be in bed to watch TV which makes it impossible for one person to stay up and watch a movie while the other one sleeps. The movie selection was very good. No CNN or ESPN but there was BBC, CNBC and MSNBC Food/Dining - the quality was good and plentiful with an incredible selection. Compass Rose was the main dining and very noisy which I would have expected to be muffled given the pickiness of some of the other details put into the ship. You could ask for a table in the back where the ceilings were lower making it quieter for a better dining experience. The menu was very good in Compass Rose and once we found the quiet place, we preferred it. Seti Mari was our first choice due to their appetizer buffet and dinner being off the menu and served. But Seti Mari became busier as the cruise went on and there was quite a wait to get in. Hint - go early or you may have to wait. Breakfasts and lunches at la Veranda had good selections and the produce was good quality. The pool buffet was a smaller selection but you could order off a menu for a better selection. The specialty dining venues were nice and very popular but other than one visit each, we opted for the non-reservation venues. Service - They boast a higher crew per passenger but we found that too many people reduced the service. Sometimes the staff was tripping over each other and sometimes they ignored thinking someone else had already taken care of it. Overall the staff was very nice and helpful but efficiency was not their strong suit. Entertainment - The main show room is poorly designed with many obstructed seats not only from support poles but from balcony overhangs and security railings. We attended one lecture and one show. We walked out of the show due to quality. They did have a strings group and a piano entertainer which we enjoyed at other venues. Excursions - they had a nice selection of excursions and the staff was very accommodating to changes. Spa Facilities - While we are not typically spa people, this spa was fabulous. Overall we enjoyed the cruise. It was still a Regent luxury quality cruise which is premium to mass market cruise lines which we also take as we are itinerary driven. Given the right itinerary, we will take Regent again. Read Less
12 Helpful Votes
Sail Date: October 2016
Explorer from Venice to Haifa Overall the Explorer experience was very good, though similar in many ways to the other Regent ships. The F1 cabin was excellent, roomy with a large balcony. Shower was good sized. There was a bathtub ... Read More
Explorer from Venice to Haifa Overall the Explorer experience was very good, though similar in many ways to the other Regent ships. The F1 cabin was excellent, roomy with a large balcony. Shower was good sized. There was a bathtub which I didn’t use. There were two sinks in the bathroom, making it very user-friendly for two people. There is no night light. For a ship filled with mostly older people, the lack of a night light seems hazardous and a lapse in planning. If the bathroom door is not closed, then the door to the cabin can hit the bathroom door when it is opened. There was already an area of damage to the paint on the cabin door caused by the doors colliding. The ship was in great condition, of course. But in general, I was not enthralled with the decor. Some of the decor reminded me more of a casino rather than a luxury cruise or hotel setting. I realize others may not feel the same way. The varied colors of stone floors, walls, baths, etc in different parts of the ship, while perhaps beautiful in their individual setting, sometimes seemed to me as if the designers were not paying a lot of attention to the overall coherency of the design. The dark wood look on the walls lining hallways and various rooms had the look of man-made materials rather than real wood. Despite the slightly negative feel I had about the decor, after living on the ship for a few days one could more or less come to ignore it. I liked the photos that lined the hallways, though it would have been nice if the date, location, and photographer of the photo had been noted. I found service throughout the ship to be excellent. Staff were pleasant, efficient, helpful and friendly. The food was also generally better than I have had on other Regent ships. The deck grill though was about the same variety and quality as other ships. The specialty restaurants were very good. Mostly we ate in Compass Rose. I thought that the new menu of choices of entrees and sauces worked well, though maybe on a longer voyage it could become a tad tedious. I did not encounter any prolonged waits for meals as other posters have noted on occasion. Compass Rose reminded me a bit of a hotel ballroom with some exuberant lighting fixtures, again a style that I didn’t find particularly attractive. We never had to wait for a table for two during the 7 PM to 8 PM time when we dined. Service was excellent, prompt and friendly. The speciaty restaurants also were very good in terms of service and food. We didn't eat in Sette Mare. La Veranda has a good-sized outdoor area that is very pleasant for eating when the weather is good. The food in La Veranda is nicely presented in various serving sections so overall it avoids the long cafeteria-line look of other ships and the design seems more efficient for guests. The arrangement of the pool deck struck me as being less desirable than the pool decks on the Voyager and the Mariner. The pool and hot tubs look very nice. The pool and the deck above are supplied with good size heavy lounges rather closely spaced. There is really no place to sit in an area open to the sky in a regular chair or at a table (except for the outside restaurant seating in La Veranda on the back of the deck). The dining tables on the pool deck are what I would describe as cafeteria-style tables closely arranged in areas covered by the deck above. On one side of the grill the recessed area has more comfortable chairs and “coffee tables”. The problem is that the chairs are so close together and the tables so large that it is difficult to maneuver through the area. The other problem is that the recessed area is only open on one end toward the pool so when it was warm and sunny the space can be too hot because there is no way to open a window for additional air circulation. It also is not possible to walk completely around the ship on the outside deck so passengers can’t see the view from the front of the ship as they can on Regent’s other ships and a circular exercise path isn’t available. The Constellation Theater is similar to the other ships. Overall, it felt smaller, but that may just be the effect of the decor. There were small recessed lights that I found annoyingly bright in the theater and in the lounges. The theater aisles have steps that are poorly illuminated as one enters toward the stage (though the steps are evident as one moves out of the theater or away from the stage). Why this problem hasn’t been fixed with even a temporary measure of colored tape on the edge of the steps is unclear. There are staircases up to the upper balcony that had pieces of a kind of fluorescent-appearing tape on them that obviously were a temporary fix. The step problem looked like a lawsuit just waiting to happen to me. I think the upper balcony design on Regent’s other ships is better than the Explorer I found the amplification of sound for live music performances to be annoyingly loud in the theater and in the lounges. I didn’t care much for the musical extravaganzas. The choreography often seemed as if there was a contest to see how many intricate dance steps could be squeezed in every minute—a sort of frenetic quality. While the dancers were excellent, the selection of music and choreography just didn’t seem to come together, at least for my taste. I think the traditional Jean Ann Ryan shows from other cruises were quite a bit better. The individual performers such as the comedian and the cruise director were far more entertaining. The internet worked (slowly) most of the time, but not all of the time. The speed is certainly nothing like Regent claims on its website: "high-speed WiFi that is similar to that of your fiber-optic network at home.” In addition certain websites or downloads are blocked. For example, I couldn’t update apps on my IPhone or download a new app. Regent still doesn’t have a method for letting guests know when the internet is not working so lots of time can be wasted trying to go to websites or troubleshoot connections, only to find out later that the internet is down. In summary, I would say that the the F1 cabin and its large balcony are significantly better than the various penthouse suites I have been on in all the other Regent ships. The food was improved from past cruises, but if the menus on the other ships are all being made similar, this may not be a difference in the future. If two Regent ships had the same itinerary, I would probably choose the Explorer because of the cabin design—at least in the F1 category. On the other hand, if the itinerary was in a tropical area, I might opt for one of the other Regent ships because of the kind of closed-in feeling of the pool deck. Read Less
7 Helpful Votes
Sail Date: October 2016
My wife and I had a terrific time on the cruise. We were impressed with the ship, the service, the facilities and the food. I won't repeat what others have said about the ship itself: very deluxe, beautiful public areas, well laid out ... Read More
My wife and I had a terrific time on the cruise. We were impressed with the ship, the service, the facilities and the food. I won't repeat what others have said about the ship itself: very deluxe, beautiful public areas, well laid out except for the performance theater. Service was superb. Food was diverse and excellent. Organization for embark and disembark were excellent. We could not be more pleased. A few notes to add to what others have said: Itinerary: Regent changed the itinerary to replace Egypt with some more Greek islands. This was a big disappointment to us, as we had chosen this cruise in part because of the stops in Egypt. While safety concerns are understandable, there was nothing in particular of concern going on in Egypt at the time of our cruise. And Regent gave notice of the change at a time (to the day!) when cancellation penalties would be significant. Not good. We decided to make lemonade out of lemons by taking a side trip to Athens while the ship made island stops. We asked Regent to make the arrangements and they did an excellent job. The two days in Athens and transport to and from the ship when off without a hitch and were most enjoyable and interesting. Yes, it cost us some money but it was worth it. Fellow passengers were jealous of us that we had done this. Perhaps Regent should have. offered this as an in-cruise extension to all. Internet: Much has been said about the Wifi and I will add the following: In 2016, having Wifi and reliable internet connectivity is frankly a utility like indoor plumbing. It is no longer a novelty and something vacationers should be forced to get away from. They don't want to. The internet at the very least is a superb source of information on the places visited. Regent clearly had contracted Wifi out to a vendor -- the generic screens kept telling us that our room was being billed when the Wifi was free. Wifi is important enough that the technology (not just the tech person on board) should be done by Regent employees. Entertainment: We went to many of the shows in the Constellation Theatre. They were OK in what they did, but sparsely attended. Something is amiss, given the expenses involved. Regent (and other cruise lines) should look at this old model - Las Vegas lounge acts circa 1960. Maybe it needs changing. Maybe a one act play? A chamber orchestra? Ethnic music from the local region? One can envision these being supplied not by a resident company but by groups based at popular cruise ship stops. Just an idea. Shore excursions: These depended on the guide. Most were good. But Regent should check out the guides for us in advance. Many people we talked to agreed with us that some stops (on most islands) were uninteresting as they are vacation spots. And there should not be stops at designated shopping centers. Free time in the town, yes; stopping at the diamond or porcelain factory, no. This is insulting to the high-end passengers on the high-end Regent ships. We are more sophisticated consumers than this. It raises suspicions of the motivations of the guides - are they there to inform us or sell to us? Read Less
4 Helpful Votes
Sail Date: October 2016
Regsent have filled this fabulous ship with beautiful art and furnishings.The public area are spectacular.Our embarkation and check-in was quick.We chose a simple Deluxe Veranda Suite which was adequate in size and beautifully furnished ... Read More
Regsent have filled this fabulous ship with beautiful art and furnishings.The public area are spectacular.Our embarkation and check-in was quick.We chose a simple Deluxe Veranda Suite which was adequate in size and beautifully furnished with plenty of USB and electrical outlets.Smallish bathroom and good sized balcony.Those less mobile might consider a larger cabin.For us the ship had so much space and peaceful public areas we didn't have need for more elaborate cabin accommodation.By the way the Regent 'marshmallow' like beds are fabulous,and our cabin was always made up promptly and expertly. The everyday Compass Rose was our favourite restaurant which offered a wide and varied menu of our favourites including great steaks,lobster,Dover Sole etc.Speciality restaurants Chartreuse,Pacific Rim and Prime 7 all performed well for us but only as a change from the wonderful Compass Rose.Wines,spirits and great cocktails were plentiful and of high quality.Staff throughout our stay were fabulous.We had absolutely none of the problems that were mentioned in earlier reviews.Even our free internet always worked perfectly well all over the ship.But it's worth taking time to understand it's workings when you first log on.No streaming YouTube etc. Sun decks and pool area were immaculately setup with quality sun beds and great bar service.There were plenty of spare sun beds even at the busiest time during our day at sea! Tendering etc were perfectly executed.However I don't think Zadar is an appropriate destination for 5/6 Star guest in October for many many reasons,weather excluded. This is an expensive holiday,you are paying for space on a ship,as well as attention and an elegant ambiance.Enjoy. Read Less
7 Helpful Votes
Sail Date: October 2016
Regent Explorer October 11 - October 22, 2016 The pre-cruise hotel: The hotel was adequate but nothing that I would classify as “Luxurious”. The rooms, small and basic in design were clean and the baths modern. The Fitness ... Read More
Regent Explorer October 11 - October 22, 2016 The pre-cruise hotel: The hotel was adequate but nothing that I would classify as “Luxurious”. The rooms, small and basic in design were clean and the baths modern. The Fitness Center was certainly not worth the additional fee of 20 Euro. The Divani Caravel is a tour bus hotel, not the luxurious hotel described in the Regent marketing collateral. The cruise check-in: Transportation to the ship was well organized. The check in process for the cruise was efficient and very straightforward. My cabin was available at 2:30 as I was told it would be upon boarding. In the meantime we enjoyed a beautiful lunch on the deck at La Veranda. The cabin: I booked a Concierge E suite, it is beautifully decorated, large and light, with a spacious closet (huge improvement over the Seven Seas Mariner) and storage to spare! The bath has double sinks and a tub/shower as well as a separate shower. The suite also features an oversized deck. The bed was so comfortable that I hated having to leave it in the morning! The restaurants: Each of the specialty restaurants are beautifully decorated and the main dining room Compass Rose has been retuned with dividers to offer a more private dining experience if desired. Table 93 was our favorite as we were a group of seven. The lighting fixtures, decor, table and glassware are all amazing and very different in each restaurant. The food, the wines, the staff, and the service can be summed up in one word, exceptional! The staff: I commend whoever does the hiring for Regent as the staff for both of the Regent cruises that I have been on has been excellent. It was great to recognize many staff from the Seven Seas Mariner aboard the Explorer. Everyone is friendly and welcoming and eager to make your time aboard a memorable one. This includes the officers, the room stewards/stewardesses, the waitstaff, the Canyon Ranch Spa employees, the Reception and Destination staff and virtually anyone I came in contact with. The spa: The Canyon Ranch spa is quite amazing! Located on Deck 6, both men’s and women's locker rooms open on to a private deck with an infinity pool. The locker rooms each contain an aromatherapy steam room, infrared sauna, a cold room and an experience shower (I am still not sure what that means). I recommend that you book your massage appointments well in advance of departure as they fill up very fast! I can’t recommend Stefan more highly! The gym is very well equipped with band new machines and cardio equipment, however the layout seems to have left a lot of wasted space and a better design could have made available more space for group classes. The culinary school: What fun! Highly recommended! In the class that I attended Executive Chef Kathryn Kelly taught us recipes from the Mediterranean together with wine pairings. These onboard classes prove that learning can be entertaining and FUN! The excursions: I am not an excursion person. My dislike of excursions was re-enforced on the first excursion that I took on Corfu. It was disappointing and no fun being trapped on a bus while listening to a tour guide who felt that even a moment of silence was a total waste! Corfu looked to be beautiful but this excursion to Achilleon Palace spent too much time at the Palace (over rated) and our time in old Corfu was far too short. I only did one more excursion and it was much better. The rating: My experience on the Regent Seven Seas Explorer has been wonderful. I cannot think of a thing that I would change or try to improve upon! If you are considering a cruise on the Regent Seven Seas Explorer you will not be disappointed! I rate it Five Stars and if I could I would rate it Six Stars! Read Less
64 Helpful Votes
Sail Date: October 2016
We chose this Regent ship and cruise ,because of previous good experiences on the Voyager.. The ship is well appointed with very spacious and underused Public areas .[easy to find a quiet spot ] .The Library is very nice ! The ... Read More
We chose this Regent ship and cruise ,because of previous good experiences on the Voyager.. The ship is well appointed with very spacious and underused Public areas .[easy to find a quiet spot ] .The Library is very nice ! The activities are OK . The gym has nice new machines, however instruction in how to use them is lacking . Ports on this cruise were well chosen . [ Athens to Venice ]We particularly enjoyed Koper [Slovenia] and as well Kotor . Of course Venice is nice ,as usually ,however time there is short unless you stay over [ recommended for 1st time visitors]. Some of the shore excursions were a bit too long ,especially when there is rain . Two excursions during heavy rains [ Kryka ,Lake Bled] were downright treacherous . Some of the paths/steps were very slippery and an accident waiting to happen . Something else should have been figured out for those conditions! Disembarkation was a disaster [4 am ] .There were not enough crew available to give directions and we nearly got lost . Air scheduling on return was also a complete disaster [ Iberian Air ] and the plane was scheduled to be retired in 5 days . [not a good thought for Transatlantic flying ] It took 27 hours for us to get home from Venice ,which is very Unacceptable !! Dining is for the most part ,excellent . Prime is very good ,and had excellent service .Compass rose was outstanding for us, because several servers made it special [ Enrique ,Irfan and Rebecca!]. Lunch in Koper [Lake Bled] was very good , Kotor [Highlights of Montenegro ] lunch and restrooms bad. Chartreuse was not very good and perhaps too over the top on the menu . Entertainment was so- so . The onboard crew entertainment was somewhat amateurish and a tad repetitive . Naki Attaman ,the pianist was outstanding and the Violinist was also good . John Barron [cruise director did an entertaining show himself and has a good voice. Overall maybe 3-4 nights out of 9 or so. Service was mostly good . A glaring deficiency was the frequent lack of Wi Fi . We were sold a cabin with ""free Wi Fi "" ,however if it does not work; then money wasted and there should have been a REFUND!. The tech ,person was not overly friendly ,and the hours for assistance with Internet and computers were severely lacking . There should be two [2] The persons on board for I.T. Overall ,this cruise was not up to our expectations .The whole experience seemed a little "off" compared to prior cruises on the Regent Voyager . We would probably not use Regent ,again . Perhaps management needs a little boost ? Read Less
58 Helpful Votes
Sail Date: October 2016
Ship is beautiful, rooms just as described, beds great, tours were very good. Food was hit and miss but not really what I hoped for, had as good or better at other resorts for a fraction of the price. Some parts of the meals seemed ... Read More
Ship is beautiful, rooms just as described, beds great, tours were very good. Food was hit and miss but not really what I hoped for, had as good or better at other resorts for a fraction of the price. Some parts of the meals seemed prepared way ahead of time and looked and tasted like it. Service in the specialty restaurants was iffy, especially the French and Asian, there it was bad to pushy and a number of guest had the same impression. The Compass Rose had by far the best servers and some of the best meals, the open seating Italian was the worst especially service and food fair. The food\service was a big disappointment and for the price of these cruises it was not a good value. Wi-Fi was basically useless and everyone had the same complaint. Checked with their business center and they basically told me it was my new tablet, and I should only use Apple products although they did not work either. I needed to check back for business and this was a real problem, went 2 days before I got connected and then it would disconnect me. Spent hours during the course of the cruise trying to connect which I would have preferred to have been enjoying my cruise. Tried to check the TV for news especially on the hurricane in the SE US but same basic problem, only connected occasionally and then it would go away. Didn't matter where we were at port or at sea, same problems and same complaints from every guest I spoke to. It's hard to say if I would try Regents again, just did not seem to have their act together in many fields vs. the cost and other options. Read Less
28 Helpful Votes
Sail Date: October 2016
This cruise would have got full marks if I had been sailing on either of the other Regent Ships, (Mariner or Voyager) as the service was excellent, as was the food and beverages offered - excellent quality and presentation. In particular ... Read More
This cruise would have got full marks if I had been sailing on either of the other Regent Ships, (Mariner or Voyager) as the service was excellent, as was the food and beverages offered - excellent quality and presentation. In particular the speciality restaurants. However as the ship was hailed (and as we were repeatedly told, it wore thin after a while) "the most luxurious ship ever built", that my expectations were higher. While the ship has lots of marble, granite and fine paintings and of course is freshly decked out, that wouldn't be enough to bring me back specifically to this ship - the price is costly and there were some design faults, which is a pity as I believe a sister ship is in the pipeline for 2020. Main faults with the design, which had nothing to do with the excellent friendly service by everyone and are outside the staff's control, is that there are only one set of rest rooms per floor bar the pool deck - madness when the main Compass Rose restaurant and Constellation theatre are on the same floor. The stairs are much narrower than on other ships and difficult to pass people by if you meet someone coming the opposite direction to you - but in the main this is a security issue should there be an emergency. The Wifi was also very hit and miss even when docked at shore. The pool deck dining area, was very busy area during the day, inclined to be noisy and I didn't like the layout of the table - too cramped and too like a canteen in layout. I prefer the larger round tables on their other ships. The shore excursions were lengthy and with a full day away that included 3 hrs on our own before heading back to the ship after having been on a tour of the area as well, was excessive. Not to sound too negative as our trip was very pleasant, we enjoyed the cruise, its only fair to highlight that our suite/cabin was spacious and very comfortable, particularly the bed and pillows. I'm surprised that the ratings on cruise critic have been low in this area. I couldn't fault our room and balcony, with fresh fruit and refreshments delivered daily. The evening shows were of a higher quality than on other Regent ships, though the Trio were a bit hit and miss in the explorer lounge, but Ross in the Observation lounge got a good following each night and worked hard to entertain us all. Read Less
69 Helpful Votes
Sail Date: October 2016
My wife and I sailed on October 4th from Monte Carlo to Athens. We have cruised 9 times on 7 different cruise lines. This was our first time with Regent. The ship, common rooms and cabins were the best I have ever seen. However, the ... Read More
My wife and I sailed on October 4th from Monte Carlo to Athens. We have cruised 9 times on 7 different cruise lines. This was our first time with Regent. The ship, common rooms and cabins were the best I have ever seen. However, the staff and crew were new and therefore the service was not as good as I had hoped. The free internet was spotty and inconsistent. The ship also had some problems with the sewage system which left foul odors in the hallways. But in fairness, this is going to happen with any new ship as it “shakes out” it problems and concerns. Activities and entertainment were also not up to par with “the most luxurious ship in the world”. They were good, but not great. Shore excursions are included with Regent, but were too compact and too fast paced. It is very hard to enjoy the scenery around you when you become focused on not losing your tour guide. Dining was excellent as was embarkation and disembarkation. But with the cost the cruise compared to what you get, I don’t feel this was worth the money and I probably will not cruise with Regent again. Read Less
16 Helpful Votes
Sail Date: September 2016
Having previously experienced SS Mariner in April 2015 we were really looking forward to taking a voyage on the new SS Explorer in Sept 2016. It was a 10 night cruise from Venice to Monte Carlo with various interesting ports of call along ... Read More
Having previously experienced SS Mariner in April 2015 we were really looking forward to taking a voyage on the new SS Explorer in Sept 2016. It was a 10 night cruise from Venice to Monte Carlo with various interesting ports of call along the way. The ship has been described with many superlatives and the anticipation levels were high. Please note: Long review warning! We enjoyed pleasant overnight stay at he Marriott Hotel in the Venetian lagoon. Lovely hotel, excellent setting/position, great rooms and very good service. The downside was that outside, particularly the roof top pool, it is infested by wasps! Unfortunately, my wife got stung on the foot a couple of hours prior to us boarding the ship - and spent the next 8 days with a badly swollen foot and leg, which caused a few problems - but she overcame it all stoically in the end. On arrival at the ship you can't help but be impressed. It is certainly luxuriously appointed and the opulence of the public spaces is very grand indeed. When we arrived in our Seven Seas Suite, despite having some idea what it might look like, the impact was still overwhelming. The furnishings and decor are lavish and bright, the space is utilised very efficiently to include a glass topped dining table/chairs and a desk area within the main living room and a large, separate bedroom. The main bathroom is huge with a jacuzzi bath, 2 wash basins, large shower and separate toilet. We also had a "guest" bathroom in the entrance hall - this was a very practical and well appointed feature too. In act, we preferred the wash basin & tap arrangement in there to the main bathroom tbh. It had a more homely feel too - with a deep red decor. The balcony, more later, was huge well (but not brilliantly) appointed and a great place to sit with the daily canapes and a glass of wine as you sail out of the various ports. Remotely controlled curtains and a very large, walk in closet/wardrobe are additional features to this suite. All the dining venues were superbly appointed and, with one exception, we enjoyed first class meals in idyllic, contemporary surroundings in all of them. More of that later. The al fresco dining at La Veranda was larger than on Mariner and we were able to take full advantage of that at breakfast and lunch due to the superb weather that we encountered on this cruise. Thus, we never had breakfast in the Compass Rose and we preferred La V to the room service breakfast - which as superbly laid out by Yudi, our friendly and helpful butler when we did chose that option. Regent breakfasts en suite don't quite do it for me tbh. They are great for early departures on tours, and we did that a few times, but I've yet to have decent scrambled eggs and the restricted menu options/lack of flexibility (or thinking, "I'd quite like something else now") is always an issue on any ship. As I indicated above, all the public rooms are spectacular and lavishly appointed. None more so than the dining rooms and the lounge areas. Quite why there are so many chairs and settees in the main Reception are I'm not sure, they do seem to be rather superfluous to requirements there. Equally, the Meridian and Explorer lounges could be a tad larger in order to accommodate sufficient guests on the occasions that something of general popularity occurs within them. Whilst they are adequate most of the time, there were odd times when they were simply not able to fit everyone in. The trio, "Nature Rhythym" who performed in the rather darkly appointed Explorer Lounge most evenings were lively, versatile and very entertaining. We were delighted to find that the lounge pianist, Ross Rannallo, whom we had met on Mariner was also performing on this ship. He occupied the wonderful Observation Lounge most evenings and that was always a great after dinner location for us. Great pianist, wide & cosmopolitan repertoire - vocals may not always be that great but hugely relaxing atmosphere in very comfortable surroundings. Enjoyed the odd cocktail, including a few "Grasshoppers" in the subtle and delightful Obs Lounge! Even won a couple of music quizzes, which we don't normally bother with tbh. Earned some Regent Reward points and were handed some more by a very kind American couple who we'd met whilst competing as well as elsewhere on the ship - thanks for that. Came away with a tot bag, a bookmark and a tee shirt as a result! The theatre is very good and the entertainment we saw was fine, not great but ok. Enjoyed the 2 shows by the "Opera Girls" and the 60's show "Revolution" was pretty good too. Gave some stuff a wide berth but the Asst Cruise Director, David Nevin, provided a decent vocal performance too, All our meals were outstanding bar one. Hugely impressed by the range and service levels in Compass Rose - which was far busier than we'd known on Mariner. You can get lobster or a range of steak & other meat options any evening as well as the daily choice, which was vast. The new pan Asian restaurant, Pacific Rim, was, quite frankly, out of this world. Incredible food in an amazing and staggeringly beautiful venue - with service that would rival anything you could experience on land. The beef tataki, soft shell crab and tempura lobster were beyond magnificent. Fortunately, we managed a second booking in there and the sushi and Miso glazed black cod were just as fantastic. Our experience in P 7 was similar, I just couldn't manage all the 10 oz filet mignon, gratinated potato and creamed spinach! The Maitre D in Pac Rim, Daniela, who also appears in La V, was always extremely courteous and very helpful - the staff under her charge are magnificent too. This is a world class restaurant, as good or better than any we'v eaten in anywhere in the world. Sette Mari (LA V converts to an Italian restaurant at night) was also spectacularly good) - again, far too easy to over at in here. The appetisers served prior to a starter of the hors d'houevre option are superb. The main courses we had were incredible - a surf and turf with largest King Prawn (described a a "shrimp") I've ever seen was superb. The chicken, beef/steak and other options were all wonderful too. One slightly quirky wine waiter in here, found him a bit weird & off hand tbh but others including the versatile, industrious and pleasant Olga (who works around the pool bar all day) and the ever smiling George were all terrific. Chartreuse was a disappointment in comparison to the other dining venues. We were seated at a table for 2 - at the rear, facing out towards the pitch black outside in an already very poorly illuminated area! The food quality and service failed to match the others - bland tasting, lukewarm duck was served here and we discovered that we should have received a complimentary cocktail, which was never offered. We felt like we'd been seated in "the naughty corner" and had no feeling for the general ambience of the restaurant because of that. The Spa is good, had a great massage and the steam room is top notch. The infa red sauna is not popular and is just plain odd tbh. Who wants to sit in a sauna that doesn't get hot or make you sweat? The spa deck a bit of a condundrum too. It is all a bit claustrophobic and regimented. The pool itself is superb but the area is under used, probably a good thing because if 10 people were there it would be far too busy. I'd say that is an ill thought out and badly laid out facility for a luxury ship tbh. The rest is nearly all good - the library is a bit small & limited, another surprise on "the most luxurious ship ever built". The sports deck is superb, enjoyed the 18 hole putting course greatly. The pool area is very pleasant, you can actually swim a few strokes in the pool! We visited some wonderful places and all the Regent tours we undertook were well organised and very professionally operated. Loved the Krka national park in Croatia (my wife missed this due her foot injury) - wonderful views and amazing waterfalls, good lunch, albeit a bit late in the pm, included too. Did Kotor on our own this time - that was spectacular too. Taormina was beautiful and quirky but we were slightly disappointed with Amalfi - the boat ride to Positano lifted that particular excursion and Positano itself seemed far livelier and more interesting than Amalfi tbh. Prior to those 2 trips, Corfu town and the Achilleion Palace was a lovely excursion, as was the later visit to Elba and Napoleon's former residence - Porto Azzuro was great spot for a break there. We were just sad not to see Portofino - as we were unable to land there due to the swell and tendering difficulties. The last day was spent in the port of Genoa. Unfortunately, so e did not get to visit Portofino at all. Maybe next time? We gave Ravenna and Rome (been there a few times and it's a long day from the ship) a miss due to being too busy with other things tbh. So, this was a magnificent trip on a truly wonderful ship. We met some really amiable & friendly people, amazingly several from our home City of Nottingham but others too. Is Explorer fantastic and luxurious? You bet it is. Would we sail on her again? Yes, next week if possible please. Regent provide a marvellous product and this is another incredible ship. The negative comments have to be put into perspective - they are observations and considered thoughts but, overall, we had a truly remarkable and memorable holiday in some of the most luxurious surroundings you could imagine. However, there are some really fundamental design flaws in this ship in my view. Notably; *** No outside forward seating or viewing areas beyond the pool and the deck above. There is an abrupt wall that prevents you from viewing sail ins/outs from outside unless you are on deck 12 above the pool. Equally, if you want to sit outside, you have to sit by the pool or the jogging track! All the seating is magnificent and comfortable - but it is all crammed into the relatively confined space around the pool ad the deck above. That is not good. The crew seem to have some good, elevated relaxation areas on the decks above but the guests don't! *** The spa area needs a re-think in respect of design and facilities. It fails to attract guests but it could't cope if more than a handful ever arrived! ***No aft facing lounge - i.e. like the Horizon Lounge on Mariner & Voyager. the Explore & Meridian lounges are too similar in function and layout, if not decor. ****The sun loungers only recline to about 60 degrees - so it is impossible to lie at a comfortable sun bathing angle. Flat out is ok on your stomach, but not on your back. that is really strange. ***We had a lavishly appointed suite with a huge balcony - massive settee, dining table and 2 chairs - and 1 sun lounger. Not sure why, on a balcony you could play football on, that you only get 1 sun lounger between 2 of you. I'd suggest that all of those issues detract, slightly, from this ship being quite as magnificent as it could, very easily be. Yes, they may be minor flaws and they don't ruin your experience, but so much detail has gone into the at work and fixtures and fittings - a bit more attention to the simple practicalities might have helped. I hope that Regent address some, if not all, of these points with their planned offering in 2020. Looking forward to further adventures on Voyager in 2018 (Hong Kong - Bangkok) and, as we purchased a future cruise certificate on board, another one at some time too! Read Less
19 Helpful Votes
Sail Date: September 2016
Oh some reviewers can be so, so picky. Money doesn't buy class (personal class, not the material class of a cruise ship dahling). We encountered a couple of serial complainers on the ship who delighted in having a whinge, bemoaning ... Read More
Oh some reviewers can be so, so picky. Money doesn't buy class (personal class, not the material class of a cruise ship dahling). We encountered a couple of serial complainers on the ship who delighted in having a whinge, bemoaning everything from the wifi - "just not good enough" apparently, despite being out at sea with up to 750 other people logging on simultaneously - to the number of stairs they had to climb (errr ... take the lift?). We loved everything about the cruise, from the cabin (just beautiful and so spacious with gorgeous L'Occitane toiletries in the bathroom); to the choice of restaurants (Compass Rose was a favourite); the pool; the spa (we now want our own personal aromatherapy steam room at home), the gym with a view...; the spacious public areas with their incredible chandeliers and stunning artwork... And we found the staff that we encountered to be lovely, charming and attentive. The excursions were well organised and not remotely patronising, and incorporated small groups on large buses, so everyone could spread out and not have to sit shoulder-to-shoulder. Rough seas meant a change of port twice but being an act of god, we can't complain. The only negatives that we could identify involved 2 senior food & beverage officers cracking down on waiters/waitresses at Sette Mari which we felt slightly uncomfortable about. One of the evening shows was a smidge on the dull side (just too much tap dancing really, that's all...) but the rest of them were very entertaining, and varied.The Krew Kapers show was fun and we loved how the behind-the-scenes staff got a chance to croon away on the stage (the security officer was brilliant). Quite simply, we loved every luxurious moment of it ... We are Explorer ;) Read Less
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.4
Entertainment 4.0 3.6
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 3.0 4.2
Shore Excursion 4.0 3.7
Enrichment 4.5 3.7
Service 5.0 4.4
Value For Money 3.5 3.7
Rates N/A N/A

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