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113 MSC Cruises MSC Seaview Cruise Reviews

This was my 10th MSC Cruise and our second time on MSC Seaview. We decided to upgrade to Yacht Club again as this provides many benefits that we enjoy. We are big fans of MSC and l would like to provide a balanced review. With Yacht ... Read More
This was my 10th MSC Cruise and our second time on MSC Seaview. We decided to upgrade to Yacht Club again as this provides many benefits that we enjoy. We are big fans of MSC and l would like to provide a balanced review. With Yacht Club you get priority boarding, so this was a very smooth and quick process. Our balcony room was great and well maintained by Richard and Michelle. We dined at the restaurant and we also went to the speciality restaurants Butcher’s Cut and Ocean Cay. The food and the service was excellent. There was a couple of things that could have been better, and also they used to be better. One of the benefits of MSC Seaview over the Divina class last year was the pads/cushions on the sun loungers and chairs outside. When we asked where they were we were told they had been sent for cleaning, which didn’t seem to be a satisfactory answer. The sun loungers are very uncomfortable to lie on and this was a disappointment to us. Also, in the past there was a section on the menu that was always available, this was good for me as I can be a fussy eater. When we asked they did provide this menu, however, I would have preferred this to be part of the usual menu, so as not to feel different. Other than those couple of details the cleanliness of the ship, the friendliness of the staff are second to none. Read Less
Sail Date October 2019
This was our first cruise and having read lots of reviews before travelling, I have to say we were more than a little worried. Luckily, with a few exceptions we were had a really nice time and largely enjoyed our time on Seaview. We were ... Read More
This was our first cruise and having read lots of reviews before travelling, I have to say we were more than a little worried. Luckily, with a few exceptions we were had a really nice time and largely enjoyed our time on Seaview. We were warned by friends and family who had cruised before, that we would have to be patient when getting on and off the ship but we found the process smooth and stress free, even on the day we docked at Cannes where we had to use tenders to get to shore. The best and easiest way for us to review this cruise is to bullet point the good and not so good points. GOOD: 1) The food in our opinion was very good. If anybody could not find something to eat which suited, I would be extremely surprised. Whatever time we ate in both the restaurant and buffet, the food was fresh and plentiful. 2) The staff were pleasant, helpful and friendly and we had no problems despite occasionally having drink orders misinterpreted because of the language differences. This was mostly amusing rather than annoying. One exception was a member of staff who we heard being extremely rude to a fellow passenger. We tackled her on this and she (eventually and reluctantly) apologised. 3) The ship - WOW. Fabulous. 4) The cabin (indoor), we felt was plenty roomy enough. It was very clean and attended by housekeeping more than once a day. 5) We felt the entertainment was very good. The shows were approx. 35-40 mins long which we felt was pitched just right and they were repeated 3 times each night. Plenty of different types of live music in the various bars. 6) We had booked 2 excursions. One was cancelled due to lack of interest but the one we did which was Cannes and St Raphael was very enjoyable. BAD: 1) The most off putting thing for us was we just couldn't get away from smokers. People even smoking around the pools which they shouldn't have been but weren't told by staff to use the correct areas. Passengers were even allowed to smoke inside the casino which being close to the atrium permeated to the bars and shops around the area. We felt this contravened the safety briefing which told people not to throw cigarette butts over the side incase of fire, yet they could smoke inside?? 2) Everywhere we went outside there were overflowing ashtrays and unclean tables. I think the staff tried very hard to keep on top of things but maybe there weren't enough of them. 3) If you want to use the zip wire, 5D cinema, F1 simulator etc, be aware you will be paying extra for them which we thought was a bit of a cheek. 4) Gratuities. We had 70 euros each added to our room bill as a service charge even though gratuities were included in our cruise fare. It was removed when we spoke to Customer Services but again a faff, having to queue up to speak to someone when we could have been relaxing by the pool. 5) Finally. We often found that bars / lounges were closed off for private events which was frustrating. Would we do another cruise? Probably not but we did have a nice time on the whole. Read Less
Sail Date September 2019
We chose this cruise as we saw a documentary on MSC. It is a great new ship with great rooms and great staff. There are no sea days so there is never really any overcrowded areas. We booked the Aurea Experience and upgraded to the ... Read More
We chose this cruise as we saw a documentary on MSC. It is a great new ship with great rooms and great staff. There are no sea days so there is never really any overcrowded areas. We booked the Aurea Experience and upgraded to the Premium Plus drinks package, (Well worth it). We suffered a bit of jet lag so didn't get the full benefit of the upgrade but still went pretty close. With Aurea you get a free massage which is good but beware this is purely a sales tactic to up sell product and more services, the masseuse literally stopped 3/4 of the way through a massage to try and sell me a $50.00 tub of sea salt and oil...... Uumm were in the Med, don't need to buy salt, I'll just go to the beach when in port. The restaurants, buffets and bars are all fantastic with huge selections that change daily. In the buffet they have a buzzer on the tables for drink service which is fantastic. Please bare in mind that these cruises are different to all of the others, the guests that grace these boats are mostly from Europe and Russia and therefore DO NOT Queue or wait for anything and think it is their god given right to push and shove their way through any situation (Especially when disembarking and not waiting for people to exit lifts). You just get used to it, we didn't let it bother us as we were friendly to the staff we got preferential treatment all of the time, a great benefit of not being rude...... Our Balcony Cabin 15035 was in a perfect spot on the ship for us and we loved being on the balcony for entering and leaving port and when there was a storm. The beds are super comfy as well. All in all if you are thinking of booking one of these DO IT they are well worth it. Just don't expect the staff to grovel and fall all over you like they do on American cruise lines, its a different culture and if you want something you need to ask for it (Politely of course). Sugar gets you a long way on this ship. There are a lot of hot tubs on the ship too so you don't have to worry about them being full of kids all of the time and warm urine tubs... they seem to keep them really clean. Just beware in the pool areas that there is literally no body shame and you will see the biggest of bodies in the smallest of swimwear outfits (Again mainly the Russians). AS all cruise lines, their transfers and excursions are grossly over priced so do some pre cruise research and you'll be right. Barcelona - Just Walk Cannes - the 12 Euro Mini Train Genoa - Sightseeing bus and walk _ Best PORT of all of them. La Spezia - Train to Pisa Ajaccio (Corsica) Walk - BORING town. Palm De Mallorca - Just cab it into town and walk around. Cabs arounds afternoon peak hour are hard to get though. Rome - Civitvecchia - we boarded there so its just over an hour on the train into ROme - go First class for 15 euro well worth it ..... Read Less
Sail Date September 2019
Embarkation was an experience departing from Cannes, nearest airport Nice cost 60e taxi to get to the port. Then you are put through security checks lots of times off the ship, no seating (I am registered disabled), no shelter from the ... Read More
Embarkation was an experience departing from Cannes, nearest airport Nice cost 60e taxi to get to the port. Then you are put through security checks lots of times off the ship, no seating (I am registered disabled), no shelter from the sun, the temp was 33c the day we travelled. Then unceremoniously put onto a tender to embark. The ship looked really great. We have sailed with MSC 7 times before and have never been disappointed Yes I have sailed before: RCI, Cunard, NCL etc...So I can say that I am more excited by the design and styling of the MSC fleet. Than any other cruise line we have sailed. Every direction you look, you will see vibrant colour and sweeping curves with very intelligently use of coloured lighting to enhance your visual pleasures. The staircases are bejewelled with glass crystals to all the treads. The design of the performance stages in the concierge areas, are servicing the evening with live soothing music from a pianist or a full band. We arrived in our room (invalid) and as expected it was sumptuous, I was well pleased. It had a well fitted bathroom to service my needs. The food as always is superb with loads of variety of all different cultures. I did not use any speciality restaurants, but we did frequent the main dining room for breakfast, lunch and dinner, we did do 'tiffin' in mid afternoon for coffee and cake in the buffet! We were never disappointed by the super service we received, we had coffee delivered every morning to the room 0715hrs, they also gave us a warm croissant with it. We never go on the excursions as we have to travel differently so we generally go independently. All the ports in the med are super to visit, there is always something for everyone! Barcelona, Rome, Genoa Cannes....does it come any better? Read Less
Sail Date September 2019
MSC Seaview 31st August - 7th September 2019, return trip from Barcelona with stops at Cannes, Genoa, La Spezia, Rome, Ajaccio and Palma This was our 23rd cruise, having cruised, as a couple and as a family, with most of the mainstream ... Read More
MSC Seaview 31st August - 7th September 2019, return trip from Barcelona with stops at Cannes, Genoa, La Spezia, Rome, Ajaccio and Palma This was our 23rd cruise, having cruised, as a couple and as a family, with most of the mainstream cruise lines. Our trip with Seaview was our 3rd MSC cruise experience having sailed both Magnifica and Splendida previously. As before, the decision to choose MSC was driven mainly by the itinerary and the perceived value. Our experience of MSC in the past had been mixed at best, however, the draw of a port intensive cruise along the French and Italian rivieras was sufficient to overcome any concerns we may have had. Sailing MSC from a Med port is a different experience to other lines. The ship acts more like a bus, where passengers from across Europe and beyond can start and end their cruise at any of the main ports. For us, provided you arrive early in the day, embarkation was relatively straightforward (we were on within 30 mins). This is possible as only a proportion of the passenger complement is embarking/ disembarking at any given port. Once on Seaview, our initial impressions were that this ship is large, very large and slightly disorientating. You are sharing your cruise holiday with thousands of fellow guests speaking multiple languages from across Europe and Latin America. The ship is ‘busy’ - this is not a ship to choose for peace and tranquility! The design theme of the ship is ‘modern’ - plenty of glass, steel, mirrors, chrome and vinyl in a muted pallette of purples, greys and greens. Whilst we would not describe the ship as dirty, it was the least ‘kept’ ship we have ever been on. This could be to do with the thousands of people in constant movement on the ship, but one of the biggest differences we noticed is the total lack of staffing. We rarely saw anyone cleaning the public areas, and it was common-place to see unvacuumed carpets or handprints across mirrored surfaces. Hygiene did not seem to be enforced on the ship with no one being asked to wash or sanitise their hands before entering the restaurants. Whilst embarkation was straight forward and quick, the rest of our ‘cruise prep’ was nothing short of a mess. We had pre-purchased our drinks package and had paid extra for the ‘Fantastica’ experience to ensure we had our choice of dining time as we enjoy eating later in the evening. This was all confirmed with MSC by our TA and our tickets issued by MSC confirmed the same. Once on board we celebrated the start of our cruise with a sail-away cocktail only to be told by the barman that no drinks package was loaded to our account - at this point we noticed we had been allocated the first sitting (6.15pm) for dinner. A trip to Guest Relations was required. We felt sorry for the staff in the end. There are just too few of them employed by MSC. This means they are overworked and tired and begin to see guests as a problem. We queued for 20 mins to see the agent at Guest Relations. He could not help as his computer just said ‘no’ to finding our drinks package. His colleague was better equipped to help but never once looked us in the eye and continued to tap furiously at the computer trying to find our drinks package. After calling over a third colleague and then reissuing our whole party’s cruise cards we were all set to go. This episode had taken 1 hour. We mentioned the dining time error and were dismissed with the wave of the hand and told to report to the restaurant to request the change. We duly reported to the head waiter at the restaurant and after a further queue we were summoned forward to plead our request to change our dining time. Our request was met with a snort and we were asked if we knew how many children were on board (1500 apparently). We were informed that children like to eat late so we would have to eat early - no ifs or buts. We protested that we had paid the extra to eat at a time of our choosing. His response was, with a wry smile, to read the small print (there is no guarantee that MSC will honour the time of your choice). We continued to protest - clearly the head waiter had heard all of our arguments before - and only gave us the blank stare look. Eventually we must have hit the correct word pattern for him to take out a notepad and write down our request for a table for 5 at a later time with a promise to see why he could do ‘tomorrow’. Unfortunately this start to the cruise was an all too familiar MSC experience for us. We don’t understand why they make such hard work of such basic elements of their service. Clearly the deficiencies are all too evident to their staff but they seem so indifferent to their employers incompetence. Our inside room was well appointed, the beds comfortable and the IT (interactive tv and USB charging ports) were excellent. Whilst most continental channels were provided, English speaking guests have a diet of three news channels or PPV movies at 7 Euros a go. Our room steward made himself known. He was efficient if somewhat aggressive. MSC only allow you one pool towel that you must return to your cabin. Failure to comply will result in a 20 Euros fee. Our towel was taken by ‘persons unknown’ whilst we made use of a jacuzzi. The cabin steward took some convincing that we had not sequestrated an MSC branded towel. Whilst familiarising ourselves with MSC app we discovered the head waiter had managed to change our table reservation for a later evening slot as originally confirmed by MSC. Hooray! Not that this was communicated directly to us, we just noticed the table number had changed on the MSC app. A call to Guest Relations did indeed confirm the change. Dining with MSC can never be described as a culinary experience. There are three set dining times, with just a 15 minute window for you to enter the restaurant at your set time. With up to a third of the ship eating at any one time, it is a miracle what they do achieve. It was staggering sight to see so many people crowed outside the restaurant waiting for the ‘rope drop’ moment when the hoarding mass is let into the room to feast. We ate in the Silver Dolphin restaurant. A dull grey affair with seating that resembles 1970s office furniture. Our ‘new’ table for five was in fact a table for four with the fifth person stuck on the end. This person being just inches away from the adjoining table; they could easily join in with that party. The waiters did well, but they were clearly overworked covering a wide section of tables. We would arrive around 8.15pm and would be asked to select all courses. We would not receive our first course until well after 9pm. The rest of meal being served in quick succession to ensure we were out by 10pm for the next sitting. The food itself is fairly bland and uninspired and was served to us ‘warm’. Most dishes appeared to be a variation of fish and pork. The din in the room was so much it was very difficult for us to conduct a conversation. In a first for us, we ate more frequently in the casual dining option (Deck 16 buffet was a good option) to escape the confines, noise and mediocrity of the main restaurant. It has to be repeated - this ship is large. This wouldn’t normally have fazed us, but this time we travelled with an older family member with limited mobility. We were somewhat reliant to travel by lift when we wished to move between decks. The ships deploys an ‘intelligent’ lift system where you select the floor you wish to travel to prior to entering the designated car. Whilst this may result in a fair distribution of available lift space it can mean lengthy waits in the lobby area. This can become tedious especially at peak times as you can’t just jump in the next available passing lift. Based on our previous MSC cruise experience we knew that a drinks package of some description would be required - the only free options are water, tea and coffee in the buffet areas and ‘juice’ at breakfast. To find someone to order your drinks from is a challenge. Again MSC don’t employ sufficient staff. In the buffet a call bell system is deployed where you press a button on your table that buzzes a nearby waiter’s watch to notify him to coma and take your request. That’s the theory but it rarely worked without prompting. We noticed that several bar staff were manning at least three of these watches. Where were the staff? On the outside deck we never saw a bar service waiter. One of our party needed to make a trip to a bar to get the order. On one occasion the bar man asked a colleague to help take out our drinks to where we were sitting - this was met with a ‘do I have to’ protest. To sum up, we were aware of MSC’s deficiencies before we booked and they did nothing to change our view. The ports of call were excellent and were the focus of the holiday, and therefore we enjoyed our time. MSC seriously understaff their ships and whilst there were a couple of exceptions most staff appeared disinterested in the customer experience. The food remains average. The consequence of a large ship is lots of people, noise and queues at peak times. For us, this will be the last MSC cruise. We will focus on the quality of the experience and steer clear of the larger mega-ships. If MSC spent as much money on their staffing and food offering as they have on their latest ships the overall product would stand better scrutiny. We would rate our overall experience as 3 out of 5. Read Less
Sail Date August 2019
I am currently on this cruise with my husband, taking a break from the heat in Corsica. I wanted to write a review because I'd seen negative reviews online and I am just baffled as to how people would have any negative comments about ... Read More
I am currently on this cruise with my husband, taking a break from the heat in Corsica. I wanted to write a review because I'd seen negative reviews online and I am just baffled as to how people would have any negative comments about this ship.. it is absolutely stunning to look at, the most beautiful design in all bars and public spaces, plenty of seating areas everywhere, it's spotlessly clean and while we have only eaten in the Marketplace (buffet), and will continue to do so rather than use the dining room, the food is really good. We have been on 2 Royal Caribbean cruises before so were a bit wary about trying MSC after hearing that they weren't quite up to the same standards but we both decided on day 1 of this cruise that we would never bother with RC again. We are Irish so we are European but obviously we have a very different culture from continental Europeans, and essentially, I believe lot of reviewers are finding fault with the different food and the guests (I've read a lot of complaints about people not queuing for food) yes, there is a bit of shuffling around at the buffet and yes, the food is slightly more Italian, with pizza and pasta always available but a) they are really tasty dishes that are eaten all around the world, and b) a buffet is always going to be a bit chaotic so if that's the height of your problems, consider yourself a lucky person!! Our room was ready fairly early and our luggage was there before we even got there, so it was great to shower and unpack so soon. Our room has a shower-over-bath, it's not a great shower: low water pressure and the shower head is fairly low on the wall, so anyone talk might find it very difficult to use! There are a good few families on this cruise, kids tend to be still in the main areas quite late at night but I don't find it a problem. The lifts, as many others have complained about, are a bit annoying, according to my husband who uses them more than I do, but there are lifts close to our room that operate as standard, rather than the unusual ones throughout the ship. Again, I feel that for people to be complaining about such things is just being overly picky. Embarking could have gone a bit smoother, the staff in charge of crowd control didn't do a good job and while people were given a card with a number on it, it wasn't clear that they were supposed to sit and wait for the number to be called, so some people waited longer than others to embark, which isn't a big deal, but obviously many people are tired from travelling to the port so it can be frustrating. Not a major problem though. The overall experience of this ship is phenomenal in our opinion.. lots of really beautiful bars, lots of good food, friendly staff and magnificent surroundings. Surely that's what holidays are all about! Read Less
Sail Date August 2019
We had sailed on Magnifica previously and really enjoyed the cruise, so we tried sea view. The positives were the Cabin and restaurant staff, really friendly and helpful. However on the Magnifica the atmosphere was different, it seemed to ... Read More
We had sailed on Magnifica previously and really enjoyed the cruise, so we tried sea view. The positives were the Cabin and restaurant staff, really friendly and helpful. However on the Magnifica the atmosphere was different, it seemed to have a more personal touch. The entertainment team on the Magnifica were really friendly and I didn’t feel the same on the sea view, I don’t know if it is because it is a large ship, or just because of personalities but the ship just felt sterile in the entertainment department. The team weren’t as lively in that department, so it just wasn’t as much fun, however they do work really hard. I just felt the entertainment did start later, also which did make a difference, but there were more games played on Magnifica which really got everyone mingling together which was fun at an earlier hour. Some staff outside the ship didn’t even say hello, when I greeted them so ....... it was just so strange and just not what I had previously experienced at all. The ship passengers were rude also which really doesn’t help, queuing doesn’t exist in the buffet area at all, it really is just dive in. Otherwise I did find the cruise good but there were some niggles, new ship perhaps still but overall it is a good cruise at a good price. The shows are really good, with singing, dancing and acrobatics and the talent is absolutely amazing. On the Magnifica the shows weren’t as good, the singing was good but really the shows aren’t as good, however the entertainment team really covered this area and ensured we all had a great experience. The main restaurant was good and their food was superb in my opinion, nothing was to much trouble. I hope this gives an idea of positive and negatives. Read Less
Sail Date August 2019
We are a family of 4 (kids are 7 and 12) and this is our 3rd cruise. The previous 2 were with Royal Caribbean, albeit on smaller ships (Vision and Rhapsody of the Seas), so this is our basis for comparison. Please read the all the ... Read More
We are a family of 4 (kids are 7 and 12) and this is our 3rd cruise. The previous 2 were with Royal Caribbean, albeit on smaller ships (Vision and Rhapsody of the Seas), so this is our basis for comparison. Please read the all the reviews with an open mind as most seem v critical. Everyone has a different perspective, with some things about the cruise better than others, but we found no one thing spoilt the overall experience. We picked the cruise for the ship, wanting to try a new and larger one. Not disappointed as it is stunning in most aspects. Amazing how quiet and smooth in all seas (at least from deck 10). We thought the buffets were good, better than previous RC ones. No buffets are ever a la carte standard, but good choice each night. Main dining room was poor - rushed, fairly cramped, similar standard to the buffet so we only did it once. Entertainment - shows were very professional, but are generally variations of the same act each night (heavy Greatest Showman influence). Kids clubs- not necessarily a criticism, but my 7 year old seemed less keen on msc than RC. The gps wristband was great for my 12 year old, gave her a lot of freedom and we always knew where she was. This was 15 euros for the week. Drinks - we ŵent for the premium package (one up from easy). About £120 extra for us all, roughly £700 in total -if u r doing a package it’s worth the upgrade as the difference in choice of drinks is huge. Very limited on the easy package. Plenty of drinks waiters around - miles quicker than trying to get served at the bar, which can be frustrating. Top bar overlooking the pool is a great spot for sailaways. Easy to get served and u have a great view of everything. We got off at each port but didn’t do any excursions as we have learnt from experience they are rarely value for money through the cruise operator. Most ports (other than Pisa/Florence and Rome) have shuttle buses or are easily walkable. Cannes is the nicest stop on this itinerary. Service charge/gratuities. Keep an eye on this to avoid double charging. The uk website says that they are already included in the cruise fare and mandatory, but ours were being added on on top of what we already paid. I queried this with customer services and quoted the website - they said this additional amount was not mandatory and could be removed. Overall we had a good experience with MSC. We concluded that Royal Caribbean scores better in most aspects, and if you aren't price-conscious go for that. However, when you look at the difference in price on similar itineraries, MSC arguably offers better value for money. Read Less
Sail Date July 2019
Timing and port selection of cities which we had not visited,Last minute booking to fit a time slot which opened up.The food was not up to previous standards and the one hour time slot did not allow time for coffee. Thje buffet food was ... Read More
Timing and port selection of cities which we had not visited,Last minute booking to fit a time slot which opened up.The food was not up to previous standards and the one hour time slot did not allow time for coffee. Thje buffet food was same quality as dining room. Unlike previous cruises there was constant nickle and dining going on. The drink packages and internet charges were high .Expect an additional 150 for a week of internet. A spin class which was included on a previous cruise was an extra.There was tacky sales going on constantly for handbags and watches going on constantly. To my taste the ship was too large with line up to get shuttles back from ports.The library was a tiny room with perhaps 20 books not as advertised. The staff was very pleasant except for an arrogant cruise services representative. I picked the ports not the cruise line , next time the latter will be considered as well Read Less
Sail Date July 2019
I booked this cruise to be part of the Weight Watcher (WW) Mediterranean Cruise in July. My friend had never been to Europe so we thought this would be a great experience to see several different ports in Spain, France, and Italy and get ... Read More
I booked this cruise to be part of the Weight Watcher (WW) Mediterranean Cruise in July. My friend had never been to Europe so we thought this would be a great experience to see several different ports in Spain, France, and Italy and get to meet WW members from around the world. I have been on several different cruise lines over the past 6 years including: Norwegian, Holland America, and Oceania and the MSC cruise was a huge step down in the areas of Dining and Service. The ship is brand new, launched in 2018, and it's beautiful. It has 20 decks and holds up to 5,200 passengers. It's a floating apartment building, complete with their own app that was used to book theater showings, maps of the different decks, and a daily schedule for events. There were abundant activities for families like 3 pools, a water park, and even a zip line on top. There are several restaurants and a buffet. The theater holds almost a thousand guests per performance and there are three 30-35 minute performances each night. The dining experience was our greatest disappointment. The food that WW had specially prepared for us, was bland and boring. We decided to eat at the ship buffet and it was basic cafeteria food, with a heavy emphasis on pork and fish. The food was fresh, but not exciting at all. I was amazed at how many little extras were not included: such as ice cream and iced tea. The shows were the best part of the cruise and we went to every one of them. Nice scenery, interesting themes, colorful costumes, great singers and acrobatic acts. No stand up comedy, thank goodness. Entertainment in the lounges was fine too. Service was poor. On-boarding was confused at best. We were in a special group and they didn't really seem to know about it when we arrived. We got through the process and our luggage was delivered in a timely fashion. We NEVER met our steward. We never received ice, although we had an ice bucket, and the turn down-service didn't include the little chocolates and fun towel animals found on every other cruise line. Information desk staff were rather curt with people and seemed stressed most of the time. Long lines were found at the different service areas, such as Excursions and Front Desk Assistance. You were pretty much on your own to figure things out on the ship. If you asked a question, you were often referred to their app. Disembarkation was a terrible mess, the ship was late docking and everyone was asked to leave their rooms anyway and we were kept in lounges waiting to leave for almost two hours. We stood in line for almost an hour after we docked before we could leave the ship. By that time people were upset and getting impatient with very little staff helping to ease the situation. We booked tours for almost all of them through the ship. One of our tours was cancelled and no one let us know until the evening before. I happened to see were weren't booked on their app and went to inquire about it. I was told there wasn't enough interest so it was cancelled and thankfully found a different tour that still had space. Ports were as expected. They were ok to good. The half day tours were hurried with no time for shopping or really getting off the bus, except to take a few hasty photos. The day excursions to Florence and Rome were better. We had knowledgeable tour guides and were able to see as much as possible given the time constraints. The prices were average compared to other ships. I usually book my own excursions through Viator and you get more value for your money. I love to cruise, but I would not book with MSC again. They have a lovely ship, but the Service was not good and the Dining experience was just average. Read Less
Sail Date July 2019
We chose this cruise for itinerary, and that it was a new ship, and the price is quite low - but it was awful. Overall, I have to say that it take finesse to manage these big ships in a way that make the passengers think they're ... Read More
We chose this cruise for itinerary, and that it was a new ship, and the price is quite low - but it was awful. Overall, I have to say that it take finesse to manage these big ships in a way that make the passengers think they're having a good time through the day and night, even though they are occasionally waiting in lines etc. The big American lines manage these things well as a rule, but MSC was a total mess. No queue systems, so there was a big crowd shoving forward at any opportunity. I'm honestly amazed people weren't physically trampled at times. Everything was a total mess, nothing was explained, and half the staff would look at you like you were an idiot for not knowing how things work on their ships. I've been on 4 other cruises and this was all different, but they assume that the passengers know the way it is, and are really rude if you don't. Part of the yacht club perks is the ability to queue jump, but in practice this doesn't work. If you can walk past a distressed family with screaming children and crying mothers (overheated and left standing in 40 degree heat with no help, shade, or anyone who gives a damn), just because you paid a bit more for your cabin, you have a stronger stomach than me. I couldn't do it, even when it did work, it was just too awful to do. Food was average, and this was in the best part of the ship, so I imagine it was pretty bad in the normal restaurants and buffets. The pools were really crowded and grubby by the end of the day. Everything is charged as an extra - which gets really old even things like in room movies, and given the lack of decent or varied entertainment on board, providing movies should be the LEAST they can do. They even charge to use the gym, which is so dumb. And the excursions were AWFUL! A giant mess or disorganisation and wasted time. Luckily we'd been to many ports before so did our own thing. But the two excursions we did had so much standing around and wasted time. The staff were great in the yacht club, and awful everywhere else. The reviews were awful and spot on - but sadly we were already committed. Back to Princess for us, and fingers crossed this hasn't put us off cruising for life! NEVER AGAIN! Read Less
Sail Date July 2019
The ship is huge but the pools are few and small and get overcrowded. There is limited shade options when parents need to keep an eye on their bathing children. Buffet is ok, choose the 16th floor for all meals if eating this way. Do not ... Read More
The ship is huge but the pools are few and small and get overcrowded. There is limited shade options when parents need to keep an eye on their bathing children. Buffet is ok, choose the 16th floor for all meals if eating this way. Do not go for early dining option in restaurant - not enough time to make it from excursion/ pool/ lunch. Portion sizes at dinner in restaurants are minute. Excursions: ok but expensive. Avoid shuttle bus to Barcelona center: costs more than taxi to site you wish to visit and takes you on a two minutes ride from the ship. No information about possibility of shade on boat excursions. I took a boat trip on my own without family to Portofino. We returned at midday, the heat was unbearable and no shade. A gentleman fainted and got a sunstroke. An ambulance was waiting upon our arrival. On ship: watch out for soot on floors and balconies. It’s everywhere! By all means take flip flops with you. If you buy all inclusive beverage and food package, remember to read the small print: drinks outside the buffet and allocated restaurant as well as ice creams come at an extra cost. No possibility of shopping on board for groceries/ pharmacy articles/ basics. Use buffet or stock up in big ports. Public spaces: sports bar was nice, so was Seaview lounge. Everywhere else very flashy but so noisy you can’t hear a word of what your companions are saying. Staying on deck would be nice were it not for the soot. Read Less
Sail Date July 2019
First off, when we arrived I checked the sheets/bed as I always do and found tons of hair in the sheets. The bed was made so I’m confused as to how there was hair in the sheets? Did they remake the bed but not change the sheets?? I ... Read More
First off, when we arrived I checked the sheets/bed as I always do and found tons of hair in the sheets. The bed was made so I’m confused as to how there was hair in the sheets? Did they remake the bed but not change the sheets?? I called guest services to have the sheets changed. Room was not very clean. I dropped my chapstick on the floor on the side of the bed and when I picked it up, I also picked up hairs and other debris along with my chapstick. You could tell they don’t move things around then they clean and only clean the visible areas. Customer service was terrible. On the first day, our waiter didn’t even tell us his name or do the usual introduction. We didn’t encounter any friendly workers on this cruise. In our past experiences, the workers have been very friendly and outgoing and always willing to talk. At the very least, I expected them to be friendly. They say they accommodate for gluten free. I filled out the paperwork over a month before & even called them to confirm this. When I arrive they tell me that the buffet isn’t safe and I should only eat on the MDR. This being a European cruise with a daily stop, we had an excursion every day so when we came back, the dining room was closed for lunch. This left me with only the buffet which I was told wasn’t safe for me to eat. I had to starve until dinner time because of the high risk of cross contamination. I attempted to eat at the omelette station for breakfast one day before a tour and got terribly sick. The breakfast times didn’t always work out with tours either. On our LAST day I was told that there were gluten free lunchboxes that I could request to take on excisions. Why wasn’t I told about this on the first day!? All I was told repeatedly sad that the buffet wasn’t safe and to eat in the MDR, even though I repeatedly told them that I had tours and came back after the MDR was closed. They didn’t make an effort to make special meals for me or try to accommodate for me when I would come back from a long tour which was during a heat wave mind you, so I was starving! I purposely chose MSC because I read all about their gf options. I feel completely blindsided and lied to. There’s nothing worse than feeling like you cannot eat safely on a vacation! Furthermore, the excursions are not organized at all, you would think that they would be considering they do the same thing every week. None of them left on time and we had transportation issues with two of our buses. The ac broke down on two buses, both in 95 heat!! And I felt so terrible after the second time because we were driving and then waiting in the hot bus for I don’t even know how long. I was sick the entire night and then had to go to the emergency room in Rome the next day because I had severe heat exhaustion and required an IV and antibiotics for my high fever and heart rate. It’s clear that there isn’t required maintenance on these vehicles which is very unsafe, especially during the current heat wave in Europe! The tour guide was exceptionally rude and told us to shut our mouths and wait for another bus. Multiple people felt very sick and I’m sure I am not the only one who got severe heat exhaustion. Overall, it was a terrible experience. I deeply regret choosing MSC and would never cruise with them again. Read Less
Sail Date July 2019
Positive: Everything was perfect. Embarking and disembarking was very smooth. I was expecting crowded places especially in restaurants where you can't find table. But nothing happened, there are always free tables. They always ... Read More
Positive: Everything was perfect. Embarking and disembarking was very smooth. I was expecting crowded places especially in restaurants where you can't find table. But nothing happened, there are always free tables. They always refill the food before finish. You can take the food with you in your cabin.free Drinking water all the time is available. Remember free fruit juices are only available in breakfast . The show in theatre is amazing. You won't miss any show. You will see all people excited with show and no one leaves before the end. The decoration is amazing and modern. The shopping in the ship are not too much expensive. sometimes they make big sales. They clean the cabin twice a day. Nigative: The worst thing in the ship you don't like it is elevators. You will wait longtime. I suggest to use stairs for those they don't have kids. The elevators in the ship have different system. You have to choose which floor you want to go befor coming. It will shows in the screen which elevator you have to take otherwise you don't find any press inside the elevators. Services charge will add during your stay. Sometimes they add something more like photos gallery although you don't ask for it. One thing personally happened to me. I am telling that to warn others Tow sunglasses was disappeared In my cabin. One for me and the other for my wife. I am sure we don't loose them somewhere else. And small amount of local money that I don't put it in safety box. I discovered about my money when I arrived home. I don't expect anyone interested of local money. So be careful with your stuff. I am very sad about my sunglasses. Both of them was a new. One of them worth 400$ (tiffany & co). One of them disappeared the second day of my stay. The other maybe fifth or sixth. Read Less
Sail Date July 2019
The ship was great. Food was excellent. Don’t book fun zone because you get credit and once used up you need to purchase more. Drink packages are a joke. One buys everyone does and if you want a drink that is .50c over your drink package ... Read More
The ship was great. Food was excellent. Don’t book fun zone because you get credit and once used up you need to purchase more. Drink packages are a joke. One buys everyone does and if you want a drink that is .50c over your drink package they charge you full amonubt and don’t tell you. Crew people very nice. Pools are all 6 ft deep so you hang to the edge to stay in pool. Lots of hidden costs. The buffets almost always had same food. The elavators are a joke. You will be waiting every time you need to use it. Getting off and on the ship was ok. For some strange reason getting ice with your drink at dinner is impossible. The had some great features like the bridge of sighs. The waters slide closes at 5:30 and that I can’t understand why. The zip line was broken for most of the cruise. Would I go on MS C again, NO. Read Less
Sail Date July 2019
We chose Seaview on 7/3-11 for ship and ports. We are experienced travelers and were very disappointed. First Cannes was a nightmare to embarbark/disembark from because of the ferries (did not know this until too late). Once on, being ... Read More
We chose Seaview on 7/3-11 for ship and ports. We are experienced travelers and were very disappointed. First Cannes was a nightmare to embarbark/disembark from because of the ferries (did not know this until too late). Once on, being English speaking, we found ourselves among a very few (I am going to guess less than 5%) of passengers we could converse with. Ok, moved past that. We were impressed with the size of our Balcony cabin, but found the closet impossible to get two passenger's clothing out of easily. We searched around for for hours for someone to fill up the shower gel container so we could take a shower (turns out we never met or saw our cabin person, ever). We also were not pleased how cramped two separate beds would make the room (we did not have that problem on other ships. So off we went for our tour and to go to the Buffet for the first night and a few after. We found that the Buffet was seldom open on time, had several of the stations closed or not yet open when they were supposed to, and the food quality was poor at all meals. I know Americans are few and far between on the European cruise, but they could have least attempted to make creamy eggs, cooked and ungreasy bacon and other food items we usually liked in America. The pizza was good down to tolerable but I did not go to Europe to have to eat pizza for most of my meals. Dinner was tolerable and choices dull. So off we went to our assigned seating in Silver Cloud. We came in at 6, and for the next 1-1/2 hours, the place was at least 3/4 empty; I guess Europeans don't eat early. The food was very good here but we n ever went back because of the long wait and terrible atmosphere at the early seating. We did however, purchase and love the Asian Fushion/Sushi package delightful, but again at the 6 pm seating, were were the ONLY people in the Teppanyaki portion of the package. In none of the food venues was using hand sanitizer encouraged, and in fact we found dozens of people walking by without using the sanitizer; it will only be a matter of time before this becomes a problem. The recreation areas were not enjoyable to us. My partner went up to the zip line (after paying) 3 different times and was told it was not available at that time (they were making a promotional movie). We did see 2 shows and loved them. The main outside pool area is really a joke. A 6 ft. small pool, surrounded by at least 20 ft. of 1-1/2" of water (have no idea what this was for). So if an older person wanted to get into the pool, they had only one option - trying to make their way around the people clinging to the sides of the pool and the ladders. Completely wasted space. The drinks were very good but we had to go down and ask that someone come up and unlock the honor bar. Once done on the 2nd day, we reached for some wine bottles (prevalent in other ships), and found nothing but beer and mostly juice drinks, along with three bottles of hard liquor). On the last full day when we walked for miles and wanted to relax in our room before dinner, we couldn't even get in the honor bar to get our purchased wine out because they had closed already. The most annoying part of the cruise was that MSC allows people to embarbark/disembark at many ports, so late in the evening you have all kinds of people close to your cabin, clomping about, packing suitcases, slamming drawers and making lots of noise prior to putting their suitcases outside for the night. I will never go on that type of cruise again. To summarize, MSC builds a gorgeous ship with all the electronic bells and whistles, but it's as though they built the ship and didn't know what to do with it afterwards. Their customer service by most members was smile less and they made us feel like they didn't care whether we were on the ship or not. In the future, we will not be. Read Less
Sail Date July 2019
We wanted a quick 7 day cruise around this part of the Mediterranean and the MSC Seaview fit the bill, date-wise and timewise. Wish I had read the reviews first. It was only a short cruise so we shouted ourselves a suite but a suite on MSC ... Read More
We wanted a quick 7 day cruise around this part of the Mediterranean and the MSC Seaview fit the bill, date-wise and timewise. Wish I had read the reviews first. It was only a short cruise so we shouted ourselves a suite but a suite on MSC is basically a family cabin with zero amenities. We didn't even get a bathrobe. The cabin was dirty and smelled (due mostly to the water in the bathroom), the room attendant refused to make the beds up during the day "as there is no room" but we had been travelling for 24 hours and needed a nap. When we made up the beds ourselves, we realised it was because the sheets were all torn. The drinks package had changed since we booked it and we were now entitled to 2 drinks from the low range of the menu, instead of the full-range we had expected. The food was okay but the temperature in the buffet was predominantly cold - except for the hash-browns - they were always hot and delicious. The staff seemed unhappy and it was a remarkably poor cruise experience to what I have had in the past with other companies. I would not use them again. Read Less
Sail Date June 2019
We went on a family cruise to celebrate our 48th Anniversary and husband’s 70th birthday. It was a long way to go for an average cruise.The ship was crowded and people pushed and shoved and constantly.We felt crowded and rushed. The ... Read More
We went on a family cruise to celebrate our 48th Anniversary and husband’s 70th birthday. It was a long way to go for an average cruise.The ship was crowded and people pushed and shoved and constantly.We felt crowded and rushed. The best part of the cruise was our steward. He was a lovely young man who was so caring and polite and attentive. Our cabin was very comfortable and very clean. The buffet on Deck 16 was good.It served dinner only.The buffet on Deck 8 was always noisy and overcrowded.We only ate once in the restaurant Silver Sands. The hot food was cold and service very slow.It was also very noisy. The ship lets off passengers and brings on new passengers at each port so muster has to be done everyday for the new passengers so movement is restricted each time that day for the existing passengers.It was kind of like being on a “bus” run, but on a ship! I will stick with Royal Caribbean and Holland America and pass on MRC. Read Less
Sail Date June 2019
Interesting ports to visit. This was my husband and mine first Mediterranian cruise. Excellent, and service all over the ship. The included 3-course dinner was better than we anticipated and personal and fantastic service from our ... Read More
Interesting ports to visit. This was my husband and mine first Mediterranian cruise. Excellent, and service all over the ship. The included 3-course dinner was better than we anticipated and personal and fantastic service from our waiter Sardika ⭐️ We had the Premium drinking package, which we recommend. The lifts midship were not working too well, a LOT of waiting. A great variety in breakfast, both hot and cold dishes. A minus for the charges for adventures, for example ten euros for one ride with zipline. An even bigger minus was that smoking was allowed in so many places, including by the pool. The cabin beds were very comfortable. And our cabinstewardess Anna were amazing! Great coffee everywhere. The only place to get a good Beer is in Sports Bar, i.e IPA. The shows onboard were a disapointment, a bit boring although the dancers all were professional. Overall, my husband and I really recommend a cruise onboard this amazing ship. Read Less
Sail Date June 2019
We were a family of four traveling for our first Mediterranean cruise with two teenagers. We have taken multiple cruises before on Princess, Royal Caribbean, Norwegian and Carnival, so we thought we would give the relatively new MSC ... Read More
We were a family of four traveling for our first Mediterranean cruise with two teenagers. We have taken multiple cruises before on Princess, Royal Caribbean, Norwegian and Carnival, so we thought we would give the relatively new MSC Seaview a try. The price for our family was certainly enticing. In short, here is how we would grade our experience: Price: A Room size and cleanliness: A Food quality: D Entertainment quality: C Itinerary and Time at each port: B If you are looking for a cruise vacation, this is probably not it. If you are looking for a comfortable hotel room and transportation from point A to point B, this cruise would serve you fine. Let be begin with the good. We had a balcony cabin on the 10th floor of the port side. The balcony was great given the weather. We enjoyed sitting on it and watching the sights in and out of the ports. It also gave us extra room which was out of the way while others in our family were getting dressed. The cabin had a queen size bed and a sofa that converted into bunk beds rather than a pull out bed. The bunk beds were a lifesaver with two teenagers and avoided many arguments and complaints. The room was spacious for a cruise ship as was the bathroom and shower. The bathroom had fantastic water pressure which was a great surprise. Our room steward did a great job keeping us supplied with fresh towels and working around our time in the room. The room TV had plenty of stations with maybe 6-7 in each language. However, even the American programming in other languages did not have subtitle capabilities which would have been nice. The English language selections were all 24 hour news stations which included CNN, CNBC and 3-4 European news stations. It is hard to relax and unwind to that before bed. The common area was a bit plain but nice. The elevators utilized a system that directed you to a specific elevator based upon destination. It is meant to speed things up but always resulted in long waits at the elevators. So we ended up going up and down countless flights of stairs each day. The cruise was truly international with what seemed to be a passenger population made up of those speaking Italian, French, Russian, various Asian languages, English, German and Spanish. The staff did a great job being multi lingual, making announcements and communicating fluently in each of those languages. That was impressive. The entertainment encompassed all of those languages which was great. But the shows etc. on board could best be described as “low energy.” If you are doing a Tina Turner tribute show, having dancers and singers dragging through the show with a slow tempo and little smiling just seemed like they were going through the paces. Definitely not Tina Turner like. The other periodic entertainment was excessively campy and seemed like a continual loop of the Gong Show or Sabado Gigante. On our last night, we found a duo playing piano and drums singing in a lounge, and they alternated performance sets with a solo guitarist/vocalist. Both were really good and better than the more featured acts on the ship. I wish we had discovered them earlier... We also walked through a very small casino that was on board. It seemed very sparse and small. It did not have any craps tables which was a first for me in a casino. The cruise itinerary was good and generally allowed sufficient time in each port. There were no dedicated days at sea on this itinerary for which we were grateful. However, at Palma, Mallorca and Barcelona, Spain, the cruise ports were outside of the city so you were forced to take a taxi or a ship provided shuttle at an extra cost to go into the city. If the cruise line chooses to utilize these ports outside of the destination city, then they should provide transportation into the port city without nickel and diming their passengers for the costs of transportation on the cruise line’s shuttles into the city. My biggest concern about this cruise was the food quality. It was terrible. I tried to be very open minded given the multinational nature of the cruise but nothing I had of any cuisine was good. All of the food was edible but not good. The food was often cold and bland. We tried both the sit down dining option and the marketplace buffet. Those were the only options at night unless you paid for the three premium restaurant options which we did not. The same food, the same quality and the same temperature seemed to be served at both venues. The only difference is that the sit down dining had more limited options, and we had slow service with a lot of waiting with a waiter who did not even seem to understand her own menu. For those of you that love Pepsi, you are in luck as all of the soft drinks on board are Pepsi products. For those of us that don’t, there was always beer. In the dining room we were charged for still water. In the marketplace buffet, we were not charged for still water but they only had 1 working water dispenser for all of the passengers. The plastic cups for your water were limited to 6 ounce cups. It is hard to stay hydrated at that rate. The coffee on the cruise was generally above average. Most of the time we paid for premium coffee at the bars which was worth it to us coffee drinkers. The best we found was that made by “Don” at the Venchi Chocolate and Coffee Bar. It was great and worth the extra charge. Finally, the dining themes were ridiculous. Each night was a different theme in name only. The actual theme seemed to be “Sunday night clean out the household refrigerator”. The dishes were a hodge-podge of whatever seemed to be laying around. For example, the Bavarian theme night was the everyday items plus the addition of a roast pork loin and a cold potato salad. That made it Bavarian night. Nothing else Bavarian was served. On Mexican night, the usual items were supplemented by some puréed avocado and some very julienned pieces of beef mixed with julienned strips of peppers. They called that beef fajitas. That was the sum total of what made it Mexican night. I will give the ship credit that their breads and croissants were made well and tasty. But unfortunately my scale is going to reflect that I lived on mostly bread and coffee while onboard. The part that I find most interesting is that for an Italian cruise line, based in the Mediterranean with multinational passengers, the Italian dishes were the worst offerings. The pizza was bland, soggy and doughy; the pasta was over cooked and soaked in bland tomato or a watery white sauce; and the deserts were basic, unimaginative and tasteless. We could not wait to get off the ship each day to eat at a street vendor, market or restaurant. We were never disappointed with any of the food we found on land. In summary, if you are looking for a comfortable place to sleep and transportation from point A to point B, this cruise will serve you well. If you are looking for the whole cruise experience to include great food and entertainment, look elsewhere. Read Less
Sail Date June 2019
We sailed on the Seaview out of Barcelona on 1 June 2019 for 7 nights. We were a party of 3 - Me, my wife (both 36) and our 4 year old daughter. My wife and I had cruised before (one Princess to Caribbean and one Celebrity to Central ... Read More
We sailed on the Seaview out of Barcelona on 1 June 2019 for 7 nights. We were a party of 3 - Me, my wife (both 36) and our 4 year old daughter. My wife and I had cruised before (one Princess to Caribbean and one Celebrity to Central America) but both were pre-child. Prior to the cruise I read the mixed reviews and was a little apprehensive, but thankfully had a very enjoyable cruise. Embarkation was very smooth. We boarded in Barcelona. Our ticket had an embarkation time if 2.30pm, but we turned up at about 11.30am and it was no bother. We stayed in a Fantastica balcony cabin which had a Queen size bed, and the sofa had been converted into a single bed. I ended up in the single bed due to 4 year old 'sleeping issues' but it was actually very comfortable, as was the Queen sized bed according to my wife! The cabin was well laid out, and still had that 'shiny and new' feel to it. The wardrobe space was a bit limited but we got by. My review is limited to the extent that we were in bed most nights by 10pm due to the little one being an early riser, so I am not able to comment on the 'parties' (flower party, white party, space party etc) as these started at 11.30pm. This is in keeping with being a European cruiseline; most things are done later in the evening. In the evenings, we at in the MDR 4 nights, the Pan Asian specialty dining on 1 night, and the buffet on 2 nights (just due to activities earlier in the day). I found the food on the while to be good. The buffet was varied and plentiful. It was only very busy in Rome at breakfast time, when lots of people were leaving the ship early for an excursion or to disembark. The MDR was better than buffet, and I had no complaints at all. Our waiter Suryer was very friendly, and the area supervisor Alex introduced himself to us, and was happy to discuss any issues we had. The quality of the food was not as good as Celebrity, but we were in Aqua class so no wonder to be honest. In my view, the dining experience in the MDR was perfectly acceptable and we looked forward to heading there each evening. Anytime Dining does exist, but only for Aurea and above grades of experience. If you don't have anytime dining, then the dining times are 6pm, 8pm, or 10pm. I did not experience any surly or rude staff that seems to be a repeating theme on some of the negative reviews. In fact, quite the opposite. Many staff made a fuss of my daughter which was very nice. We did not have a drinks package, and just ordered the drinks we wanted to have here and there. Each day, there was a hour of 2 for 1 cocktails in the Wine and Cocktail lounge (normally 5.30pm to 6.30pm), which was great because our dining time was 6pm. The Pan Asian specialty restaurant was delicious. We had a 'dinner and bubbles' package which included 3 courses for 2 adults, and a bottle of Nicolas Feuillatte Reserve champagne for €115. It was a little overpriced on reflection, and I probably would not do it again (the food alone was €39 a person ordering from a set menu). As for entertainment, the evening shows were amazing! We went to 6 of the shows. It's fair to say that the shows each followed a similar theme of singing, dancing, and circus type acts, but they were all very entertaining and had a large production value. The singers were seriously good too. We only went to one of the kids club acts, which was junior MasterChef. The kids club area was large but we were off the ship every day so didn't use it a great deal. In addition, there was a limited proportion of English speaking children on the cruise, and the staff have to communicate in 5 languages which can be difficult for a 4 year old to follow. This is no criticism, it's just something that has to be done on a European cruise. You get used to all public announcements being made 4/5 times (Italian, English, Spanish, German, Portuguese). I would say that English first-language guests account for about 10% of passengers. Fine for me, but if you are a cruiser that likes to strike up conversation with new people then opportunities will be few and far between (unless you can speak other languages of course). As with anything, there are some things that MSC could/should try and do better. The kids splash park is great fun, but there is nowhere around that pool for adults to sit to observe their children. This means children are either unaccompanied, or the adults have to go in too. This could be better designed. Also, the other pools are all 6 feet deep so children cannot use them unless they have floating aids. For a 'family focussed' cruiseline it is not well designed. There does seem to be a real push for upselling on the cruise, and this can grate at times. There are frequently staff seeking to sell specialty dining, lots of photos (although we still bought 10!) Even a one litre plastic bottle of water in the MDR is €3, which is a con. Drinks are overpriced too. These are relatively minor criticisms but could be addressed by MSC for a better cruise experience. Would I cruise with MSC again? Yes, but I would not sail with my child until they are about 10/11, and can appreciate different languages and follow staff going in and out of English. Without child, I would certainly cruise with MSC again. Read Less
Sail Date June 2019
Booked a weeks cruise on the MSC Seaview June 1st -8th around the Mediterranean. We had travelled on MSC as a family of two adults and two children (10, 7) ten years ago and adored it. This time, it was myself and my now 20 year old ... Read More
Booked a weeks cruise on the MSC Seaview June 1st -8th around the Mediterranean. We had travelled on MSC as a family of two adults and two children (10, 7) ten years ago and adored it. This time, it was myself and my now 20 year old daughter as a girls treat. Embarkation - Arrived at the Barcelona cruise terminal late morning, embarkation was extremely quick, efficient and we were on board within around twenty minutes of arrival. We had to run the gauntlet of staff trying hard to sell speciality dining and drinks packages on the way in, did not like this, but not sure if this is the same on every cruise. Cabins were not available until 2:30, but a (very) welcome buffet was ready at 12 noon. We did have an all inclusive drinks package, and made use of this while waiting for the cabin, and also spent some time exploring the ship. Ship- Whatever critics may say about MSC, they all agree that the ships are stunning, and the Seaview is no exception. The crystal staircases are a constant photo opportunity, the huge atrium with multiple stages, the light, seating areas, cafes, pools it is all designed beautifully. Not once did we fail to find a seat where we wanted, even beside the pools. Other than a few very rare occasions, we would never have known just how many thousands of people were on the ship because it rarely felt crowded. Cabin - 13126 mid ship balcony cabin on Ionian Sea deck. My daughter is a bit superstitious but 13 is not considered unlucky in Italy, it is the number 17, so there is no deck 17. The cabin was lovely. Lots of storage, great lighting, USB sockets, and a proper shower cubicle. It felt very spacious for two of us, and had a massive sofa. Dining - This is the only issue we had, and unfortunately it is a big deal. As we often holiday in Italy and love the time spent enjoying lovely food, it was a major disappointment to be rushed through dinner in around 90 minutes as there are now 3 settings as opposed to the previous 2. Its a 2 hour window but by the time you are seated and served then they start clearing up for the next sitting, that cuts back the two hours considerably. Dinner also used to be Italian style with lots of smaller courses, this is now 3 courses of very mediocre food. I never have dessert as am always full by then, but in the MDR I was having pudding and then heading up to the midnight buffet as was always hungry after dinner. We spent some nights at the buffet restaurants which were good, but not brilliant and very repetitive, but at least we never left hungry and could take as long as we liked. Breakfast was excellent however, with a wide choice of food and the coffee was really good. We used one of the speciality restaurants midweek, the Teppanyaki, and it was outstanding, though at a cost of 70 euros extra. Our MDR table companions used the Butchers Cut steakhouse, and also said it was fabulous if expensive. Entertainment - lots of live music in bars, all really good, There were a number of party nights (including a White Party) in the atrium which were great fun, with all ages up dancing til the small hours .The entertainment crew were fantastic, encouraging a great atmosphere whatever they were doing. We attended two of the shows and were absolutely blown away. Both nights the audience were on their feet in appreciation. Spa - I bought a Thermal Area spa pass before cruising, which was £82 as opposed to £140 if I bought in on board. This gave me access to the spa area for the duration of the cruise and I loved it. The spa had various saunas, steam baths, special showers and other facilities, including two hot tubs out on the deck for sole use of spa guests. As we didnt go off the boat every day I was often in when it was really quiet and always had the hot tub to myself! I also booked two massages as another treat which were amazing, though admittedly really expensive, although I had a substantial discount on the second. Service - outstanding. All the staff we came across were very pleasant and helpful, with some going above and beyond to make it a great experience. One bar waitress never smiled, clearly loathed cruise customers, so we made it our mission to get a laugh out of her by the end of the week, and my daughter managed it our last night. There is currently some debate about MSC and service charges. I was told it was mandatory by the TA and this is also on the MSC website. I paid ours on board at the cost of 140 euros for both of us. Others were saying it is not mandatory and I should ask for it back and just tip whoever I wanted. I left it on this occasion as I wasn't sure but will need to investigate further. Ports - really good, straightforward and popular. Liked being in port every day as don't like 'at sea' days. Excursions - I can't really comment as I we didn't take any, other than a shuttle transfer into Palma. This was really well organised and cost 25 euros for both. I hadn't done my research on Palma and we found out later that a taxi would have been 10 euros each way, and the local bus stops right at the port and goes into the town at a cost of 1'50 euros! So as with many excursions it was way overpriced. If you want to play it very safe then maybe the extra cost is worth it. We did our own thing on the other days ashore for a fraction of the MSC price. Bars - we had an all inclusive drinks package and I kept a running total of what we were using to work out if it would be worth it next time. It worked out as good value as we had a lot of cocktails, but that was 3/4 a day plus water, soft drinks and coffee. Any less and it would not have been worthwhile. By all accounts everyone I spoke to thought the drinks package compared really favourably with other cruise lines. Other factors - didn't have small children but they looked really well catered for, including the children's splash pool and adventure course. Internet access was ridiculously expensive (£70 weekly for 2.5 MB), my daughter bought this as clearly a 20 year old would wither and die without access to social media 24 hours a day. As data roaming in Europe is included with most phone agreements and there was no issue connecting anywhere we were moored, I thought this would be enough. Apparently not! Brits were very much a small minority on board, which was not an issue for us, but some of our fellow Brit passengers didn't like this. More than one commented on the number of 'foreigners' on board, which we found bemusing as this was an Italian cruise line with the main embarkation in Barcelona! MSC cruises are not designed for British customers. People don't queue, they come in the lift when you are trying to get out, many of the staff speak a few different languages but have limited English. and the main chatter is Italian and Spanish. Overall, an amazing experience let down by poor dining. Not sure if I would book again unless the dining experience changes because to me that was a deal breaker. Read Less
Sail Date June 2019
Our experience aboard MSC Seaview was generally very positive and we have excellent memories. However, there were some things we felt fell short. I’ll give you the good and the disappointing bit keep in mind we had a wonderful time. ... Read More
Our experience aboard MSC Seaview was generally very positive and we have excellent memories. However, there were some things we felt fell short. I’ll give you the good and the disappointing bit keep in mind we had a wonderful time. We are experienced American cruisers ha omg been on about 15 Caribbean cruises. We have been to Europe a few times but this was our first cruise. We also brought our 18 year old son and his best friend. We chose the Seaview because it was new, looked interesting and a very good value. Reading reviews here we lowered expectations a little and prepared for some issues. General experience: The ship is gorgeous all around. The vibe is energetic and a bit of a party ship. Maybe it’s the nature of Europeans but it is a late night ship. People are out and about until very late, which we like. Eating late, dancing, packing the 10:30 show...it’s a fun place to be. Service and interactions with staff were friendly and efficient. Typical of any cruise line. Americans must be aware that this is not an American cruise. Because we are not as familiar with MSC you don’t find many fellow Americans. While English is spoken by all of the staff there are heavy accents and it’s not the only language of the ship. We expected this and had no issue with it. Communicating is easy on and off the ship. Itinerary: Extraordinary. Cannes. Such charming street cafes and shops. Walk along the endless 100’-200’ yachts and be amazed. Palma de Mallorca. Toured the former palace of the King of Spain and liked that as well as the enormous adjacent basilica. So many beautiful buildings, such character. Cabin: We had a typical balcony stateroom for us and an inside cabin for the boys. Room was neat and comfortable. However we found the storage lacking. Virtually no shelves and few drawers. Not a big deal. Barcelona. We bikes here and it is a very very busy city. Lots of traffic and pedestrians. It’s a clean city with much to see Loved it. Ajaccio. Liked this stop even though it was quiet as it was a Sunday. Most of the businesses were closed. But we had a nice lunch and walked the city and enjoyed it. Genoa. Heard this wasn’t much to see. How very very wrong. Some of our most memorable moments were waking this gem of a city. We walked a long long way that day but found so many fun places to see, climb and photograph. The character of the buildings was extraordinary. Had a wonderful lunch at a street cafe. La Spezia. Took the boat cruise to 3 adjacent tiny towns built along the mountain side shores. OMG were these extraordinary stops! We just stood there and marveled. Do this one. Dining: As many reviewers have stated the main dining experience is not on the level of other lines. Temperatures were inconsistent, food was of average quality at best and despite their best efforts we were constantly trading plates across the table after being served the wrong plates. We just laughed at that. Our servers were nice and everything was just fine, but don’t expect much here. We found the buffet fine for breakfast. Good eggs, lots of breads and fruits. Plenty of seating. Breakfast is hard to mess up. We don’t go to the buffet beyond that typically. We did purchase the 3 meal special restaurant package for the four of us. We did so because reviews indicated that the dining room was inconsistent. We were glad we did this. It’s a little expensive but the service and food is much better here. Two disappointments however. The package limits you to a certain section of the menu. If you want anything else you have to pay more. We had paid enough. But what we did have was good quality. Maybe not great, but good. The other downer was that there were very few other diners and it made for a quiet ambience. Would we do this again? Yes. Embarkation and debarkation were simple and quick. This trip was different in that fellow cruisers could begin and end their trip anywhere along the cruise so there were not massive crowds at one location. Entertainment. Go to the theater shows. Do it. These were definitely the best shows we have ever scene aboard ship and it’s not close. The talent was strong and deep. The signers were excellent and the dancers and acrobats were marvelous. The crowd was clapping and stamping and one show we gave a standing O. 10 of 10 here. Drink package. Hmmm. A little frustrating. We paid for a package last summer but by the time we boarded things and changed and what we ended up with was pretty low end. The cheapest wine and just Heineken for beer which I don’t like. However...one must make friends. We made a good friend in one of the bartenders and by the second night we were getting better wines, call brands and beers of choice with a wink and a nod. This man was tipped handsomely. But away from that bar we had to feel like cheapskates getting the low end stuff or had to pay for better. Coffee. This gets its own section because it was a frustration. It was there at breakfast but otherwise a little hard to find. Late afternoon they would sometimes be out. And if you wanted coffee with desert, well, they looked at you like you had 2 heads. And late night pizza and coffee? Well you get the pizza. Excursions. We did 2. We did a bike tour in Barcelona with the wonderful Maria and a 3 stop boat tour of Cinca Terre in Le Spezia. Both were winners, I’d suggest both. Both had challenges. If you get seasick you may want to be prepared for Cinca Terre. And the bike tour had my wife a bit nervous as you are in a lot of auto and walking traffic. But the sites were terrific. Worst experience of the cruise. WiFi packages. This is a straight up, out in the open rip off. I had a 500mb plan which should be plenty. The fact is if I used it as I do at home I’d burn that up in 2 days or less aboard ship the way MSC runs things. And when you are done you have to manually turn it off or it still runs even if you have shut the web down. I burned up 2200mb overnight when I didn’t turn it off and no sites were running and had auto updates turned off. I burn no AT&T data overnight at home, what’s burning while I sleep on the ship? I asked for relief and got 500mb. Screw job. My wife had the unlimited for 139.00 and it worked well but that’s a helluva a lot of money. Guest Services. Even in the case of the WiFi complaint the staff there was great. They were well staffed and well trained. I had 3 occasions I had to interact with them and all were handled efficiently. Fellow reviewers. I think people are a bit harsh on these pages. We had a helluva time. If you expect a ship trying to handle 5000 guests to be a 5 Star dining experience then you will be disappointed. We had some things we kindve laughed about, like coffee being like warm or the meat over cooked but we did not experience rage. We are on a Med cruise! Life is good. We would sail Seaview again. Read Less
Sail Date May 2019
We have been loyal NCL cruisers for years and decided to try MSC for a 20th anniversary cruise. We had never been in the Med, and booked a Yacht Club balcony cabin. The ship was BEAUTIFUL, the service was excellent. I loved that you ... Read More
We have been loyal NCL cruisers for years and decided to try MSC for a 20th anniversary cruise. We had never been in the Med, and booked a Yacht Club balcony cabin. The ship was BEAUTIFUL, the service was excellent. I loved that you were never presented with a bill or a receipt to sign for drinks etc when we were in the Yacht Club. All of the staff really seemed to go out of their way to make sure we had an amazing experience. Although I wanted to try the main dining rooms, I couldn't break away from the Yacht club and having all the staff know who we were. We ate breakfast a few times in the Yacht Club dining room, but we mostly had continental breakfast in the lounge; the daily snacks there were delightful. I also loved the tranquility of the lounge and pool area. We ate lunch twice at the pool size buffett and the Yacht Club manager--Alex (i.e. like the Hotel Manager but for the Yacht Club) was there and practically waited on us. He was like a dear friend acting as a host! The food on the ship has a heavy European / Continental influence and we are Americans. This was not an issue for us--there was always something we liked--but that may be an issue with some travelers. As an oenophile, the wines by the glass were a bit limited--especially if you prefer California wines, but all the liquor was top shelf, and I enjoyed trying a few new European beers. Honestly, I really liked the vibe of the ship and the travelers we met on board. We booked a Caribbean cruise for the fall of 2020 and will take our kids next time--the family pool, kids club, and zip lining looked awesome!! See you soon, MSC!!! Read Less
Sail Date May 2019
I have only been on one other cruise, that was Carnival, so that is the only comparison I have. First, the good thing... The entertainment was great. The people in the show do a wonderful job. Most of the staff are nice enough. The ... Read More
I have only been on one other cruise, that was Carnival, so that is the only comparison I have. First, the good thing... The entertainment was great. The people in the show do a wonderful job. Most of the staff are nice enough. The ship is clean and beautiful. There are many nice pools and hot tubs, so they were not crowded (yet they close them all down early which is irritating). The bed was comfortable and the room quiet. The food in the buffet was just okay (deserts were good), better than Carnival, but the food in the dining room was much worse than carnival. And now I move on to the bad things... Eating in the dining room on Carnival was a great experience we looked forward to every night, but on MSC it felt like a punishment. Usually the food was not good and the waiters also made us feel uncomfortable and unwanted. They do not have "anytime dining" like other ships, you have to pick 6 PM, 8 PM or 10 PM. They kick you out after an hour or so to get ready for the next crowd. They are always rushing around in a hurry yet take forever to bring the food. We waited an hour for our first course one time, then had 15 minutes to eat the rest and get out. It is loud and there is constant banging from the dumbwaiter bringing down food. We asked to be switched to a different time and got a better waiter and location after the switch. I cannot believe they charge you for water in the dining room! Water was free on Carnival. Which is my next complaint, they are constantly after more money. They pester you all the time to buy the drink and food packages. The drink package would have cost $700 for the two of us ($40 a day). If you're drinking $700 in alcohol in one week you have a problem. We spent $80 on drinks, that's it. The food package would have cost around $260 for 3 meals for the two of us. That's seems high for mediocre food. The worst experience by far were the excursions! DO NOT book a tour. Have them bus you and walk around on your own. The tour company they use in Italy is a nightmare! We were not given all the things promised in Pisa and Rome. In Rome they lost an elderly man and left him there. Don't know if he ever made it back to the ship. I did not listen to the tour guides speak, they are hard to understand. Our English speaking guide hardly said anything anyway. The guides have deals with shops to take you there so you will buy things, like the "Pearl Factory" they said we needed a ticket to get into. It was a jewelry store! Nothing more, and it is free to go in. They wasted my time with this stuff. I felt very ripped off over the excursions. The internet was poor, and we had a router right outside our room. The zip-line cost $12 a person and is boring. It should be free! The constant up-selling is just a nightmare. We have decided not to go on MSC again because of these issues. Read Less
Sail Date May 2019
MSC Seaview Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 3.5 3.1
Entertainment 4.5 3.3
Public Rooms 4.0 3.9
Fitness Recreation 5.0 3.8
Family 5.0 3.8
Shore Excursion 3.5 2.9
Enrichment 3.5 2.9
Service 3.5 3.4
Value For Money 4.0 3.3

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