1. Home
  2. Cruise Lines
  3. MSC Cruises
  4. MSC Meraviglia Review
  5. MSC Meraviglia Cruise Reviews

259 MSC Cruises MSC Meraviglia Cruise Reviews

Passion for Norway for many years and wish to visit the Nordkapp by boat this time. Saving instructions after embarking were not clear and communicated. The second call for that, we missed too, because we were at the swimmingpole at ... Read More
Passion for Norway for many years and wish to visit the Nordkapp by boat this time. Saving instructions after embarking were not clear and communicated. The second call for that, we missed too, because we were at the swimmingpole at 9.00 hour and the call was posted at 9.40 hours. Silly!!! we found it in the evening by entering our cabin. The ship was só crowded, that people didn't line up ordently in breakfast- en lunchroom, but walking through each other in an agressiv atmosphere. Our cabin was só small, that the door of the cupboard couldn't get open well, collapsed on the bed next to it. The matras didn't fitt to the bed, you couldn't see the mecanic under the matras.But we hadn't booked a bed and breakfast, but an expensive cruise to Norway. MSC???? Never again!!! Transfers (very long waitingtimes every day) were okay, tenderboats during the cruise too, food were okay too, but everyday there were many logistic problems with so many people. We had read a lot about this cruise before leaving our city and country (the Netherlands!), but were forgotten the amount of all passengers, our fault! It was a village in the water, só huge and some decks só awful and decadent (tasts are different, aren't they?) with expensive shops and wealthy people, we didn't like to be confrontated with in our vacation. Oldfashioned and misplaced, from the time of the "Titanic", Dramatic, noisy Italian people every day, Germans who expect that everyone speaks German and we saw all the cliches of nationalities passing through. Happily, Norway was beautiful. astonishing as always! MSC, go away, never again! Read Less
Sail Date May 2018
The following events were my experience with the MSC Ship: 1. When you embark the ship you were instructed to follow a long queue to take photos, even you said you are not willing to do so and you were not allowed to leave. You have to ... Read More
The following events were my experience with the MSC Ship: 1. When you embark the ship you were instructed to follow a long queue to take photos, even you said you are not willing to do so and you were not allowed to leave. You have to wait for others photo taking, it was more than 10 minutes; 2. The restaurant waiter firstly refused to offer free iced water, when you asked the senior staff for reason, they were then willing to offer both hot and iced water free of charge. However, you had to wait for half an hour before the water was given to you. But on the other day, the waiter again refused to offer free iced water, I told him my previous experience in this request. Then the waiter went off and did not bring any water during the whole dining period. In this regard, we gave up the dining at the designated restaurant in the 9 remaining nights; 3. The ship only provided 2 tenders to transfer passengers ashore & returning ship on 23 May 2018. We stood on a long queue (more than 500 persons) waiting for the tender to return the ship. We took more than 1.5 hours at the pier under the windy and rainy conditions. I complainted to the staff-in-charge and requested more tenders to come. No response from the staff, his answer was telling us to wait patiently. When the tender arrived the ship you still had to wait on the tender because there was only one security check, we waited for another hour before embarking the ship, a total of 2.5 hours used to return the ship by tenders under severe windy and rainy conditions; 4. We never took photos but we received a charge of Euro 29.99. After clarification, the photo shop staff just simply replied an error without telling us who's error and why? One photo costed Euro 29.99, only stupid fool would pay for it; and 5. Our experience on this cruise was very poor and considered that the MSC staff were only eagerly to pick money from their guests without providing a minimum standard of service. Read Less
Sail Date May 2018
This is my 15th cruise, never been badly treated like this by customer service.... HAVE YOUR CRUISE INVOICE PRINTED EVERY DAY because of daily mistakes and since you cant see the credits on the app or in your cabin (you only see the ... Read More
This is my 15th cruise, never been badly treated like this by customer service.... HAVE YOUR CRUISE INVOICE PRINTED EVERY DAY because of daily mistakes and since you cant see the credits on the app or in your cabin (you only see the charges), you have no idea of your balance (balance is NOT SHOWN NOWHERE ! Come on) The whole cruise there are rules, on the tender it took 2h to be back on the ship, badly organized, they seat you like sardines on 4 tenders instead of using 8 of the 10 tenders they have... They order you around like you're in boarding school, veryyyy rude... Dont tender from this ship unless you buy an excursion ! Same plain omelette every day for breakfast, food is horrible for a cruise that pricey... Inernational food? Yeah right, there are 2 OPTIONS of intl food every day, Norwegian or Royal Car cruise line frequent cruisers like me would have a stomach ache just looking at those 2 OPTIONS with squid in them almost every day... Daily soup also has squid or calamari in it, its nice once, but NOT EVERY DAY ! Casino is closed when docked, which is normal, but if you ask at what time it will re-open you get the answer like if you're bothering them... Cruise director never seen nowhere and is never doing announcements .... No bingo, no games, no laughs... You feel like getting off the ship? They will charge you 25euros for a 8min shuttle bus to Reykjavik ! You want to go 2 days in a row on that shuttle, price is 35euros.... Dont leave a cup or a glass in your cabin every day, cause thdn the stewart will start to threaten to charge you for cleaning up the room! Threats ! Unbelievable! Then you go complain at guest service and you get the same look on that agent's face : She or he doesnt believe you, you're the one who's wring and please shut up and go away ! I had a bug on my internet service that was charging me 27euros twice a day for more MB that I wasnt buying, until THE END of the cruise they ssis I was buying it and I didnt press the BUY button once! OUR SYSTEMS SHOW YOU ARE BUYING IT... I didnt of course but they eill argue you until your nose bleeds.... STAY AWAY FROM THAT SHIP AND ITS HORRIBLE GUEST SERVICE AND FOOD, only the waiters are nice, PERIOD. Read Less
Sail Date May 2018
Chose this cruise because the ship was new, despite the negative reviews. We suffered none of the problems reported by the others 1. Check in was super quick, was done in about 10 minutes with zero length queues. You leave your bags at ... Read More
Chose this cruise because the ship was new, despite the negative reviews. We suffered none of the problems reported by the others 1. Check in was super quick, was done in about 10 minutes with zero length queues. You leave your bags at the port, and they show up outside your room in a couple of hours. Check in started at 1PM and the rooms were ready by about 2PM. There is a line for the info to activate your card using cash, however if you choose to do it by credit card there are machines to do so. 2. The cabin is well designed. The toilet is large and comfortable. We had 2 little children, so the sofa became a double bunk bed. There is a lot of space below the bed for the suitcases (we had 4!) and ample space in the cupboard. There are USB ports to charge the phones and large writing table for things and power sockets. The room is very well sound proofed, and the curtains can make the room completely dark. We took the large balcony, which had 2 chairs and a table 3. The Ship is spanking new and very stable. You can barely feel it move except for one day when they had to shut the pools due to the swaying. 4. The Dining was very good most days. For dinner and most lunches you can choose between the buffet and the restaurants that serve the same food. You are allocated a place for dinner and a head waiter, but you could also go to other restaurants. There is a on board mozzarella factory near the buffet. 5. There are 4 paid-for restaurants too. We never used them, but they seem value for money. The tepanyaki started at just Eur29 for instance. 6. The entertainment facilities for children were excellent. The staff are lively and much adored by our kids. We had a tough time getting our kids to return from the kids area on most days. You check them in and specify who could check them out. They have lego, art, craft, gaming, face painting, parades etc. They also take them to the kids area of the buffet for dinner. You can leave your kids there till 11PM. 7. There is an arcade with simulators etc, that is good for one or 2 visits 8. There are 17 bars spread over the ship, almost all of them full in the evenings. 9. The cirque-du-soliel was good, but not as good as the stuff you get at Vegas. We preferred the "Sonora" sound act over the Visual act. 10. The shows at the Broadway theatre were fabulous! We watched nearly each one and loved almost all. The cast is very versatile and pulls off many forms of singing and dancing with practiced ease. Near the theatre the bars have many evening entertainment programs that seem like fun and are staffed by very lively people. 11. The Service was good and the crew by and large friendly . There were a few instances of the opposite, but then other crew members made up for them. E.g. when I went in search for a banana at the buffet for my sick child, one member claimed if I couldnt see it, there probably wasnt a banana available. However member Ravi Bhosale over heard this, and got hold of one from the kitchens. Many thanks. 12. The excursions were horribly over priced. We took just one of them at the north cape and busted our budget. The problem with such a large ship visiting a small town is that the cab and transport facilities are sometimes overwhelmed. Arrange your own in advance if possible. 13. Embarking and disembarking at various ports was easy, except at one port where we had to tender, i.e. use the life boats to go the port. There systems broke down and tempers frayed. There were delays of upto 1.5 hours. 14. We took the fantastica package that had 12 drinks vouchers per head. Wifey obliged by not drinking much of her share, leaving me well hydrated throughout the trip. Some of the drinks are not available against these vouchers. 15. My kids would like you to know that there is no chocolate fountain on the ship, despite the official videos depicting one. They condemn this act of over selling. 16. There are many pools of which just one is heated. They use salt water. There is an unheated section with water slides that we used despite the freezing cold Overall it was great and the kids are already clamoring for another MSC cruise! Read Less
Sail Date May 2018
This was our 6th cruise and have loved all previous cruises. This was our first with MSC. The first day was terrible. I queued for nearly two hours to speak to guest services. The man that served me was unbelievably rude and purposely ... Read More
This was our 6th cruise and have loved all previous cruises. This was our first with MSC. The first day was terrible. I queued for nearly two hours to speak to guest services. The man that served me was unbelievably rude and purposely unhelpful. He was so arrogant and spoke to me as if I was annoying and irrelevant and that my problem was not his problem. I guess that just set the mood for the rest of the cruise. Where were the happy smiling staff? Fun? Laughter? Not on this ship. My husband was 'told off' by a female staff member in the dining area for pressing the service button which he hadn't pressed. When he told her he hadn't pressed it she got even angrier. !!! The food was good but long queues and not enough seating was a big problem. MSC are mostly about making money and they don't really care about giving good service for it! Everything costs extra. We paid extra for Cirque de Soleil. It was pretty mediocre. Not worth the hype. Long waits for tenders and buses. Yacht club members seemed to get all the good areas. You couldn't get a view from the front of the ship as it was only available to Yacht Club members. They still owe us money for a shore cancellation cancelled 2 months prior to cruising. Although they have been given all information many times they just ignore all correspondence. Read Less
Sail Date May 2018
We have cruised with MSC before and were really looking forward to repeating out previous and wonderful experience. Not to be. We travelled from Aust to Milan, bus to Genoa and were put in a grotty hotel - which was under renovation, ... Read More
We have cruised with MSC before and were really looking forward to repeating out previous and wonderful experience. Not to be. We travelled from Aust to Milan, bus to Genoa and were put in a grotty hotel - which was under renovation, sanding and painting going on and building surrounded by scaffolding. We met several other Aussie couples doing the same cruise. They had paid for interior rooms or ocean view, we paid top dollar to indulge ourselves after returning to work fulltime at out ages 65 and 69 for the previous 6 months just to pay for this trip. All the other Aussie were upgraded to a balcony cabin on Deck 14 and we on Deck 12 - as far aft as ya can get! They in mid ships. They paid $6,999 aus each and we $9,999 aus each. So in essence we paid $6,000 more than any other Aus couple and we got a crap cabin with limited view as our small balcony has half metal and half clear glass - restricted view. We were offered no upgrade or recompense. The food is crap at best 3/10. This ship is too big, too many people and staff don't give a damn about passengers. One has to pay for water - even in the restaurants. Everything is about the mighty dollar and not passenger comfort - shuttles to the towns are another cost - never experienced by us before. Buffet food is crap. Restaurant food sub standard and all done on the cheap. One meal was "seafood Paella" - it consisted of rice and one prawn and 1 mussel - no other protein or seafood. Disgusting !!! We have travelled from the other side of the world for this!!! We are devastated..........we are so disappointed and disillusioned .......We have cruised withe Holland American, P & O. Norwegian and on MSC Armonia (which we thoroughly enjoyed and recommended) BUT never again will we risk MSC. We are currently still on the ship as we took a 3 week cruise; we are looking forward to getting off!!! Embarkation was an all day affair and so so disorganised, it was a nightmare! Hope disembarkation is not as horrid - it will be cause for celebration for us to put this experience behind us. Sorry cannot recommend. Read Less
Sail Date April 2018
Embarkation in Genoa started off as a nightmare. It was disorganised, none of the staff knew where we had to go and the signage was very confusing. No sign of the Yacht Club tent until we finally got directions from a staff member who ... Read More
Embarkation in Genoa started off as a nightmare. It was disorganised, none of the staff knew where we had to go and the signage was very confusing. No sign of the Yacht Club tent until we finally got directions from a staff member who actually knew where the Yacht Club check in was. With suitcases, this was very stressful not helped by the fact that 2 ships were in at the same time. Our new butler, Maksim, was amazing. He was there if you needed him but left you alone if you didnt want anything. He was friendly and professional and always had time for a chat. Butlers tend to provide room service but they also serve in the Top Sail lounge and the One Pool Deck this gives a continuity of service as they know how you like drinks, etc. There are 3 places in the Yacht Club where you could get food (apart from room service) the One Pool Deck, the Top Sail lounge and the restaurant. You could also book in to one of the speciality restaurants although we didnt do this as the food was so good in the Yacht Club. Main buffet: We ate in the main buffet twice and we had no problem getting a seat. The button on each table to ask for drinks was a really nice touch and the service was quick and friendly. Food here was nice although there were some strange combinations of food which made it difficult to have a complete meal. However, you could get burgers, hot dogs and pizza here. Yacht Club One Pool Deck: Here you could have casual breakfast, lunch and afternoon snacks. We had roast beef, chicken parmigiana and salmon amongst others and the food was generally good but was sometimes a bit lukewarm. This place is great if the weather was good but you couldnt eat up here if it was cold. You also had a full range of drinks including some very nice wines such as Chablis and Pinot Grigio. Top Sail lounge: There was a small buffet of cold snacks such as sandwiches, cakes and nuts. You could also get sushi here and they had canapes before dinner. You could also take high tea here between 4-5pm where you had a 3 tier cake and sandwich stand with a selection of sandwiches, cakes and scones with jam and real clotted cream. If you wanted any other sandwiches, you only needed to ask and they would get you some. They also had a selection of loose leaf teas which were served from the trolley. A very civilised experience. Yacht Club Restaurant: This was open for breakfast, lunch and dinner. The first night was really good and Ajay was efficient. However, the second night started out as a disaster, so much so that we tried to walk out. It took an age for the menus to arrive, we didnt get any drinks and the waiter couldnt understand what we wanted. When we walked out, we were stopped by the Restaurant Supervisor Massimo who was very concerned and persuaded us to stay. He seated us in another section of the restaurant and our new waiter, Miljan, was amazing. He served us for the rest of our cruise and we didnt want for anything. He got to know what wines we liked and recommended some new ones which were good to try. He also tailored the dishes and had a really good sense of humour. He knew how to tailor the service based on our personality and attitude. We never had an issue getting a table bar one night (tables were available but not in Miljans section) so we were asked to go to the Top Sail lounge and Massimo came to collect us as soon as a table was ready. He generally got us the same table every night which was nice. Joyce, the Assistant Waiter, was also really good remembering that we liked still water and what type of bread we generally like. Miljan and Massimo really made our cruise special and we were quite emotional when we left the last night. Massimo also organised an anniversary meal for us with a specially cooked dish and a bottle of champagne. The entertainment on board ranged from dire to quite good. It seemed that MSC has spent all the money on Cirque du Soleil on board and not had much left for the other entertainment. We did not go to see Cirque du Soleil as it is not our cup of tea but there were spaces available every night for the shows for both the meal and drink options. Highlights: Yacht Club and the Meraviglia itself is amazing Always loungers available even on the main decks (never busy on the One Deck even on sea days) Service was impeccable Food was of a very good standard with some great wines recommended The butler service was amazing including getting on and off the ship The button on the buffet tables to get a drink worked really well Concierge and room service were excellent Loved the pillow menu. Read Less
Sail Date April 2018
I will start by saying the Meraviglia is just a stunning ship. So modern and beautiful, and she has so many spaces I adore such as the indoor pool and the galleria. I have a very unlikely hope that MSC will sell her to another line so we ... Read More
I will start by saying the Meraviglia is just a stunning ship. So modern and beautiful, and she has so many spaces I adore such as the indoor pool and the galleria. I have a very unlikely hope that MSC will sell her to another line so we can cruise her again! As sadly, this was our first and will be our last MSC cruise. First I will address the positives. As mentioned, the ship is 5 star amazing. Our cabin, a standard inside, was much bigger than insides on other cruise lines. The floor space was huge! Unfortunately the storage space was terrible. I'm sure they could have made more of that floor space- a sofa with drawers would have been perfect. We loved the pools both indoors and out. There are lots of hot tubs, although sadly some were always broken. We loved the galleria and the chocolate shop! Boarding in Palermo was a breeze, although I suspect that was because so few people board there. We saw both Cirque shows (eventually, after one was cancelled twice) and enjoyed both. Although we did not think they were the same quality as Cirque dreams on NCL (despite that not being official cirque!). The other shows were.... weird. Like watching a particularly random Eurovision entry. The entertainment highlight of the cruise was the 60s party in the Galleria which was brilliant. So, to get onto the negatives. Unfortunately everything I'd heard about the food was true. We went to the MDR twice on our 5 night cruise and then just stopped and went to the buffet instead. The MDR food was barely edible, and this is from really non-fussy people. Both nights we went to the buffet straight after the MDR as we were still hungry, having left most of the food. The buffet was fine- the choice at dinner was a little limited, especially for desserts. The ship made mozzarella was very good. While the buffet was 'good enough' it is nothing like the range and quality found on lines such as NCL. It was such a shame that the food was such a let down- aren't Italians supposed to care about their food! We were also unhappy with our dining time allocation of 6pm- when we booked a Fantastica fare, this came with promised 'Flexible dining', however MSC removed this without informing us. When I rang to query this they couldn't have cared less. The other huge negative was service. I really don't want to say this but it felt like unless you are Italian you are a second class citizen. While we found the occasionally friendly staff member- such as the British guy working at Cirque, and some of the photographers- the others were brusque bordering on rude. Nobody seemed to know anything of how things work. We had massive problems with the photo package we had pre purchased ahead of time and wished we had not bought it. Not only was the variety of photos poor (no dinner or port photos like on NCL), but it was such a hassle to actually get them. None of their 'scanners' worked so you had to pick out your photos from the wall each night and queue up so they can put them in a box. On the last night they were supposed to scan these boxed photos on a card for us. We had to return to the desk no less than 4 times between early afternoon and midnight attempting to get our photos, as they kept telling us different things and sending us away. They just wanted to get rid of us and had no interest in helping us. One guy would start helping us, then drop us completely because an Italian had come up to the desk- incredibly frustrating. Come midnight when they tried to send us away again as they were closing, promising 'we are open in the morning, come and get your photo card then' we point blank refused to leave until we got our photos. Guess what- the next morning the photo gallery was shut. I'm not that fussy on service but I don't expect to be totally lied to by the staff. Disembarkation was also a nightmare. They do not give you a choice of time. They gave us 11.20am which was way too late- I had to queue for ages at guest services and the earliest they would swap it for was 9.35. On the morning it was an absolute shambles with people pushing and shoving and staff totally clueless. In the end we had to beg to be let through by claiming we were missing our flight (thank god we actually weren't). They then corralled everyone into a tiny corridor with no room to move and no reason for being held there. It was actually a potentially dangerous situation- if a panic had set off people could have been crushed. When we've done other cruises we've waltzed off the ship in 5 minutes with no issues- I have no idea how MSC could make disembarkation this bad. It took over 2hrs to disembark. Overall, as you can see the negatives sadly outweigh the positives. While this cruise was cheap, it was not good value because of too many poor elements. We are not hard to please- we love other mainstream cruise lines, we're not expecting luxury. But this was just not good enough. I hear they are much better in America, but there's so much choice of cruise line out there that we'll never give them another chance. Read Less
Sail Date April 2018
£3700 pounds for a nightmare , dirty tables Full lifts Staff English very limited Everyone using the wheelchair and pram entrance so my children were irritable waiting over an hour to board . Some staff were great and some ... Read More
£3700 pounds for a nightmare , dirty tables Full lifts Staff English very limited Everyone using the wheelchair and pram entrance so my children were irritable waiting over an hour to board . Some staff were great and some terrible , the better ones in the paying restraunts . If your thinking of travelling mainly Italians and announcements are mainly in other languages other than English . Buffet most days clear your own table before sitting like a zoo. The ship is very attractive however the staff are the ones that can make or break your stay . The rooms very clean and attendant was polite . Waiters in main restraint were great . If MSC said I’ll give you a £1000 cruise voucher to a future cruise I would decline. I blame the ships management as moral seems an all time low . Especially avoid this cruise if you are from the uk and have children as the kids club speak little English and focus more on there own spoken language . The excursion from the port to Marseille is charged by Msc however there’s a free shuttle so they will have you over for this. Read Less
Sail Date April 2018
We picked this cruise after watching various videos of her online. It was to celebrate my mothers 70th Birthday and the price was great, especially as they don't charge for children which means we saves on 2 people! We chose three ... Read More
We picked this cruise after watching various videos of her online. It was to celebrate my mothers 70th Birthday and the price was great, especially as they don't charge for children which means we saves on 2 people! We chose three balcony cabins with Fantastica Experience. First impressions were excellent. Myself and my wife had managed to gain BLACK tier status in their loyalty programme through a 'match' with our RCCL status and as soon as we arrived at the terminal they gave me priority tags for our whole group. The ship looks amazing and is very spacious, in fact there seems to be a lot of wasted space. Usually every nook and cranny of a ship is utilised, but not here. There were huge corridors that just seems to be screaming to be used. Our cabins were very nice on first appearances. However I noticed that behind the door there was a thick layer of dust, it had never been hoovered. There was also finger prints on the Crome light fittings next to the bed and a drink spillage stain on the step to the balcony. All of these remained there for the whole duration of the 7 night cruise. So a 1* for cabin cleanliness. Storage was poor too although we did manage with 3 of us in the cabin. It wasn't helped by a sticky sliding wardrobe door which only needed a bit of adjustment to get working properly and despite bringing this to the attention of CS it never got mended (along with the cleaning) We also didn't receive our robes and slippers as black tier. The reason became apparent on the third day when the cabin attendant noticed our cards as we left the cabin and said 'you've got black cards!' yes we replied, he was pretty annoyed it wasn't listed on his manifest and promptly fetched robes and slippers. INTERNET.. This was poor. I had issues for the first two days and it wouldn't recognise my phone ad when finally rectified the speed was terrible. It was quicker to connect to 4g in port. Our cabin was at the very back of the boat on deck 12 and on our return to the cabin on the first night we noticed a VERY strong smell of cooking in the corridors and the cabin. It was roasted garlic smell and it was STRONG. I bought this to the attention of CS and in all fairness they did offer me another cabin, albeit 3 days later. The smell did seem to subside a bit, but did come back fairly strong on the penultimate night. We didn't take the cabin move as it would have meant us being further away from the rest of our group. Not once throughout the WHOLE cruise did anyone really acknowledge us as black tier. You would think that as their top tier you'd get a bit of recognition. In fact I had to ask as we didn't even receive any of the perks for the first 2 days. On day three we decided to order room service, this is free with the fantastica package. Or they let you think its free. In fact its only the delivery charge that's free. However there is not one single mention of a delivery charge in ANY of the info on room service. In fact I thought the whole fantastica package was a big CON. I don't think we received any of the perks including the drinks vouchers. FOOD. The choice in the main dining room was DIRE! hardly any selection and what there was was pretty poor. The buffet was the same. It was HUGE but had a very limited selection and it was exactly the same day in day out. They advertise it as a huge selection of culinary delights 20 hours a day. A complete LIE! The selection is VERY limited outside of dining hours. STAFF. Very Poor. I found their understanding of English to be poor some of them really didn't have a clue what you were asking of them or trying to order and rather than say 'sorry I don't understand' they just said YES no problem and then either didn't do anything or did the wrong thing! Some of the staff were just down right rude, don't get me wrong we did meet some fantastic staff, but it wasn't the norm. SPA. I like to treat myself to a bit of R&R on holiday, So I'd booked a couples spa package for myself and the wife. I Bali massage and Facial. We went to the spa to book them up on the first day. We booked our massages for the Monday and tried to book our facials for the Thursday (a sea day) but we were told it was not possible and to book them when we came for the massage. When we arrived for the massage we were led away in to separate rooms. I thought the whole point of a couples massage was that you were in the same room together? Well the other umpteen couples massages I've had have been! In all fairness the massage was lovely as was the thermal spa for which we had unlimited access too for the cruise. After our massage we went to book the facials. 'Sorry Thursday is a sea day and we're fully booked!' came the reply. 'You should have booked it when you booked the massage' I explained that we tried too and was told that we couldn't. She said, that's not possible, we wouldn't not take the booking. I re-iterated that we tried to but were told we couldn't. It got to the point where she was accusing me of lying. I WAS FURIOUS! Anyway we booked for the Wednesday instead. Again in separate rooms! Getting back to the smell in the room. I was called to CS and as an apology they offered us both a bali massage. I'd said that we'd already had one and was told to pop to the spa, book something and then let CS know and they would remove it from the bill. So off we popped to the spa, I actually quite enjoyed the Bali massage so decided I would take another one, although that wasn't to be as they were fully booked (it was now Tuesday and we disembarked on Friday) They managed to book us in for a manicure on the Thursday afternoon. After the treatment I took the receipts to CS to have the charges removed, NO they said. We offered you a BALI massage it's not transferable. I explained that they didn't have any available bookings for a Bali massage and anyway I was told to book something and bring the receipts. 'rubbish' they said, it's not transferable. I LOST THE PLOT, How can they offer something that's not even available and then not offer something else. In fact the manicure was cheaper! I've still not had it refunded but will be making a claim on my amex. One of the Black tier perks is a meal in one of the speciality restaurants. We'd already dined in the Italian (which was very nice) and opted for the steak restaurant (which again was very nice) I booked the Teppanyaki restaurant for my Sister and other half as a treat (they have a nine month old so it was nice for them to have a night out) Some 5 1/2 hours later my Sister was being violently sic and was very ill with food poisoning. The following day I went to CS to let them know that she'd had food poisoning. I was met with a very hostile reply which ended in a very heated exchange. I was told the dr would need to attend and that I would be charged. I told them they had a choice. Charge me and face court proceedings or offer the service free of charge. They told me they would charge me. I said fine. The doctor attended and decided there would be no charge (I wonder why). It really did seem like there was no organisation. You never knew what was going on. Apparently they have a cruise director. I didn't see or hear from him once in the whole week! The daily planner was dire, there was no real port information. in fact there was no information on anything all week full stop! The missed opportunities for up selling were amazing! I really couldn't believe it. I honestly believe that I could hop on that boat and make them an extra few hundred grand a week. KIDS CLUB. despite being open from 9am till 11pm again it seemed very unorganised and a bit of a shambles. Our little girl enjoyed it, although did get a bit upset once when some older girls picked on her, but she soon got over it and was happy to go back. ROOM CARDS. They had a lot of info on them which was good although a bit too much info. Usually they have no deck info so if you lose your card no one knows which deck your cabin is on. These cards had it all which would have made it easier for someone to raid your room if they wanted. THE BARS. Service in the bars was generally really good, even with an inclusive package you didn't wait long for drinks. I think it helped that all the waiters has little tablets that they could scan your card with. Oh and the drinks service in the buffet was quick too, with a little call button on the table which notified the nearest waiter / ress which meant quick and efficient service. Unfortunately the same couldn't be said for the main dinning room. All in all it's a lovely ship, but let down by the service and the crew! We've got another trip booked for early 2020 on one of the new ships, as to whether I'll cancel it or not I've not made up my mind yet. Read Less
Sail Date April 2018
Just finished a one week cruise on the Meraviglia from Rome, travelling to Palermo, Malta, Barcelona, Marseille and Genoa. We went on the Divina from Miami last year thus having experienced Msc before. First impressions were great as the ... Read More
Just finished a one week cruise on the Meraviglia from Rome, travelling to Palermo, Malta, Barcelona, Marseille and Genoa. We went on the Divina from Miami last year thus having experienced Msc before. First impressions were great as the Meraviglia is obviously much newer and the decor and the rooms were much nicer looking. We booked the Fantastica class with a Balcony room on deck 12. Great location midship. We booked excursions for every port and enjoyed every single tour. Now the not so good part: food on this ship in both the dining room and buffet was nothing to rave about. We ended up booking the a la cartes and paid a hefty price. The food there was on improvement but still nothing compared to Royal Carribean. The biggest disappointment was the service. From waiters who could barely understand english, orders being repeatedly wrong, slow bar service and constantly being overlooked (ignored) and just plain rude and unfriendly service were a total put off. Much so, that at the end of the cruise I asked to have the daily service charge removed from our bill. They did so without question. One would have thought there would be some follow up as to why but they did not seem to care. We also found that there was not much in entertainment. Live music was far and few.....we are in our 50s and are open to any kind of music. There was the odd jazz music and some very boring piana player. How about some fun and cultural appropriate live music (we were in Spain)!? We did a guided wine tasting on sea day which was fun. Other adults only activities would have been great. Went to see Cirque and saw Sonar. Not like the real cirque du soleil but still rntertaining. To sum it up we will not go on MSC again for the before mentioned reason. Read Less
Sail Date April 2018
This was our 14th cruise and our first on MSC. As we got closer to our sail date, (April 1), started to get nervous about the poor reviews. Well, those worries left us when we boarded in Genoa. we had a large suite and were in the ... Read More
This was our 14th cruise and our first on MSC. As we got closer to our sail date, (April 1), started to get nervous about the poor reviews. Well, those worries left us when we boarded in Genoa. we had a large suite and were in the Yacht Club, so the service is unbelievable. Food, drink, butler service was out of this world. Yes, we were in the Yacht Club, had our own bar, restaurant and pool area, so this review is skewed as we were on a ship within a ship. That being said, we thought the entire ship was beautiful. Ate at Butchers Cut and the Japanese restaurant and were thoroughly impressed. All staff were courteous and the shows were very good. Now, I can see where some people had issues with this cruise. A few times walking around the ship, I was amazed by the amount of people that we saw. Pools, promenade, Jacuzzis seemed to be packed. others that we would have a drink with stated the same observation. Also, be prepared to hear announcements in numerous languages. It will start to wear on you. Excursions: Had a great time on all. The one to Rome was LONG. I think everyone on bus slept on the way back! Others in all ports were good. Best was a private tour out of Genoa to Portofino. BEAUTIFUL Also, the butler takes you on and off the ship at all ports. You by-pass all lines. This includes lines for all shows. This is a great perk of the Yacht Club. Just be prepared for people staring and mumbling under their breath!!) Overall, we loved MSC and in huge part to the yacht club. we will definitely cruise with them again Read Less
Sail Date April 2018
I was looking forward for this experience with MSC having travelled with other companies in the past. first the sweet: The ship is new and looks very well kept, the cabin was really nice, the staff is trying to help whenever you ... Read More
I was looking forward for this experience with MSC having travelled with other companies in the past. first the sweet: The ship is new and looks very well kept, the cabin was really nice, the staff is trying to help whenever you need any help, the entertainment shows were excellent. Bitter: when you board, the staff is telling you that drinks are not included on board (not true there are dispensers) and if you want to drink you need to buy a package. the packages are not cheap but worse than that we bought an "all inclusive" pack (dont do it!) only to find out that all inclusive means a selection of drinks (not all) was very disappointed. you need to check your daily charges on the app, every evening, new charges appeared even if we didnt order anything, service charge (10 euro per person per day for "tips"), unicef donations, charges for pictures we never bought and so forth. you need to be very careful with this issue. every promotion we had on board had terms and conditions that would negate it... the photo package included photos taken at specific places, the free gifts were out of stock and so forth. the food is a bit above average at best. during the cruise it felt we had to be on the lookout for additional charges rather than just sit back and enjoy... I dont think I will use MSC again and its sad because the ship is really nice. Read Less
Sail Date March 2018
Returned from an MSC Meraviglia cruise yesterday (April Fool’s day, funnily enough) - very disappointed with our trip. If you’re thinking about booking with MSC, and trying to ignore the bad press they get in feedback comments, then ... Read More
Returned from an MSC Meraviglia cruise yesterday (April Fool’s day, funnily enough) - very disappointed with our trip. If you’re thinking about booking with MSC, and trying to ignore the bad press they get in feedback comments, then don’t. They are realistic, warranted and true. Don’t do it – find another cruise line and save yourself a lot of money, grief and stress. MSC seem to be interested only in extracting more and more money from you, at every turn – the profits of the company seem to be far more important to them than the customer experience. After an endless embarkation process (being herded like sheep or goats to the slaughter) we finally made it onto the ship, and we were bombarded with endless staff trying to get us to purchase a drinks, food, beverage, photos or whatever package. Strange that we couldn’t move a step without tripping over one of them when we first embarked, but later when we wanted to ask a question at reception, we had to wait in a queue for almost an hour to get any attention. (More of this later.) Even during meals the poor overworked waiters would shove a notice under our noses, trying to get us to pay an extra 20 euros for a steak, or whatever they were selling that night. Atrocious. On the plus side, we found the food good quality, varied and hot, and the waiters were courteous and attentive. The downside was that despite advertising a dozen restaurants, we were allocated ONE when we got there, at a sitting of 6 people (despite asking for a table for 2) and were expected to sit there every single evening. The only choice we had was to pay extra to upgrade to another one (of 3) restaurants. Other than that, it was the bun-fight in the Market (buffet) area or a burger sitting round the pool. (The Market buffet was extremely varied and quite good quality but the behaviour of the clients – and more particularly their unattended offspring – left a great deal to be desired. More reminiscent of a chimps tea party than a meal, but I digress.) The other problem we had with the ‘fixed’ sitting meant it clashed with the shows, so we were faced with a choice of either gulping down our food to get to the shows on time, or leaving without finishing our meals. On reflection this wasn’t much of a problem because the shows weren’t of a very high quality – either in content or variety, so we didn’t miss much (according to our fellow inmates). Having said that, the Cirque du Soleil show was extremely good, but of course, we had to pay an extra 15 euros for that (that included a cocktail – choice of 2 types) and a chocolate macaroon. Woopee! And woe betide you if you stopped for a chat after your meal – the manager would trot along and throw us out – he was far more interested in getting the tables re-laid for the next sitting to let us stay past our allotted time of an hour and a half for all 3 courses… They had 3 sittings to fit in! Our cabin had a large comfy bed and small but adequate shower room. The balcony, however, came with the added benefits of being covered in crumbs, a toe (or finger?) nail clipping, and filthy windows that you could hardly see through. The cabin attendant was polite and friendly but just managed the basics. No towel animals, chocolates on the pillows or any frills. And despite requesting breakfast in the cabin every morning (except one) they managed to miss us out 2 of the mornings (including disembarkation morning) so we had the added stress of attending the bun-fight on deck 15 and fighting through the marauding chimps to get a coffee and a table. Not a great finale. On 3 occasions we queued at the ‘reception’ area – mostly needing help with our bill, and on each occasion we were queuing for almost an hour. When we finally reached the front of the queue, there was no apology for the wait, contrition from the staff, or even a smile or an acknowledgement that we’d managed to reach the front without expiring from boredom – just a stony stare, a grunt and seemingly incredulity that we should bother them with such trivial matters. Their indifference to our plight (in each case) was spectacular. I wonder if they’re trained to become so obnoxious, or if comes naturally to them? A special breed, perhaps? They offer an alternative method of paying your final bill if you don’t use a credit card (which we didn’t) – a machine. But the machine tries to take another 100 euros credit every time you go near it, is incapable of telling you your final bill amount, or printing you a hand-out of your itemised bill. So you have no choice but to attend the charming staff on the reception desk. (We were told that ONE of the machines will give you a final bill, if not an itemised list, but they don’t tell you which one it is, or where it is, until you visit them behind the desk. Marvellous system, I’m sure you’ll agree…) The kids are very well catered for. Entire floors have been created for them, but unfortunately they seeped into all the other areas too, and the noise level (from shrieking babies to obnoxious teenagers tearing around) was often cacophonous. Add to that the scooters they went around on, buggies they were pushed around in and general level of single minded selfishness they exhibited (around food and drink mostly) I can’t say they added to the experience. The lifts were always full to the brim, often stopping at every single stop on their way up and down (often in the opposite direction to that which we wanted to go in) and took ages to arrive. MSC have invented a clever little app that you can download to your phone to ‘add to your experience’. However, mine didn’t work very well, and didn’t show me my account, or how much I’d spent (although fellow travellers seemed to have got that bit). Waste of time downloading it in the first place. As already mentioned, MSC only seemed to be interested in extracting every last cent from us (as a captured audience). Nothing was free, including water or coffee with meals, ice-cream or anything at all really. They would charge 18 euros for a shuttle bus to get from the ship to the local town, but if you knew what you were doing, you could just walk a few yards and catch the local bus free. At another port they charged us 9 euros for a shuttle bus, but the local one was provided for 4 euros (return). They relied on ignorance and panic which they received in droves. There are far too many passengers (being Easter the boat was at full capacity with over 5,700 guests) but only (up to) 1500 crew – the lowest ratio I’ve ever encountered on a cruise. The public areas (bars, pools, eateries) were way too crowded and it was difficult to find a seat/table – probably because the space they could have allocated to make the passenger experience more pleasurable has been taken up with shops to extract money from them for watches, perfume, chocolates and other stuff that funnily enough seemed empty for the vast majority of the time. Finally, this cruise (that wasn’t cheap) was to celebrate my 60th birthday. A celebration. Sadly it was far from that. And despite MSN being fully aware it was my birthday (the travel agents made it known to them before we departed and one of the bar staff sang a few bars, single-handed, of Happy Birthday to me) they made no effort to make my stay special in any way. No upgrade, no chocolates, no fruit, no bottle of bubbly, nothing! I wrote to them before we left, asking if there was anything they could do to make it more of an occasion. They wrote back and basically said ‘no’. It would be down to the management of the individual ship to do whatever they felt appropriate. Well it appears that apart from leaving a towel rabbit on the bed with a nasty cheap card, nothing else, in their opinion, was appropriate at all. We saw countless other people getting the ‘drum banging procession of half a dozen staff singing and dancing, followed by a birthday cake with a candle’ at different venues (restaurants and theatres) but nothing came my way at all. Not even a muffin and a pair of maracas. So thanks, MSC – you really pulled out all the stops to make my ‘special’ birthday celebration one to remember. But sadly, for all the wrong reasons. I’m sure this ship is ideal if you’ve got kids, like a lot of noise, huge crowds, queuing, and bun-fights and don’t want any courteous treatment from staff (I say this with the exception of our waiter) but for us, it felt like a money grabbing sausage factory where the staff are over-worked, probably under-paid, and frankly don’t give a ****. In a sentence: All glitz but no glamour. Or… all fur coat, and no knickers. We won’t be using MSC again. Read Less
Sail Date March 2018
Overall we were disappointed with this cruise. A beautiful ship with lots of high value shops. Food in the buffet left a lot to be desired in flavour and quality and also was barely warm. Elegant dining was allocated and we were billed ... Read More
Overall we were disappointed with this cruise. A beautiful ship with lots of high value shops. Food in the buffet left a lot to be desired in flavour and quality and also was barely warm. Elegant dining was allocated and we were billed for it, a big surprise. We were not informed that dining anywhere but the buffet cost extra. We would not have minded but the main meal at the dining room was way below par. Training of the staff at the dining room was lacking. The ship treated all passengers like milk cows, money for ice cream and everything else. This company needs to look at other cruise lines and see the difference. The help desk was always queued up as this ship was acting like a ferry rather than a cruise ship. People getting on and off at every port and spent time querying their bills this caused a lot of frustration. Internet was expensive on board and was unavailable for 70/80 % of the time. Staff told us it was to be updated but on a new ship? as well as being told that the problem was the way we signed on and other excuses. To cap it all my wife was abused by one of the senior staff, Natalia, while we were waiting to disembark The entertainment was first class. Would not recommend this cruise line to anybody. Read Less
Sail Date March 2018
We chose this ship as they put to us in writing and advertise swell that they have a GPS tracking system for young passengers. As we were travelling with a very active 3 year old this was important to us as we feared that he would dart off ... Read More
We chose this ship as they put to us in writing and advertise swell that they have a GPS tracking system for young passengers. As we were travelling with a very active 3 year old this was important to us as we feared that he would dart off into an open elevator and off he would go leaving us on the outside ! When we got on the ship we asked were to get the tracker and were told that it was not yet functional. Yes it was not yet working despite the fact that we have in writing that it was available. Reaction from HQ when we complained to a senior level ( Jeff Herzfeld in Miami ) was an insult. They really do not care. Further embarrassing IT issues with MSC but the topic for other reviews. Drink pass is irrelevant and a waste of $$. You can only get one beer brand yet all the beers are listed at the same price. Specialty restaurant pass required all in our group to buy it. OK for adults BUT a 3 year old . Really have you ever seen a toddler eat a 8oz filet mignon ? They get you at every corner if you are not careful. Read Less
Sail Date March 2018
This is our 26th cruise and it ranks as one of our worst.... Pros Thermal spa was great Honours other cruise line’s loyalty programs Ship was new and clean Cons Food too salty, and the pizza was limp and soggy. The ... Read More
This is our 26th cruise and it ranks as one of our worst.... Pros Thermal spa was great Honours other cruise line’s loyalty programs Ship was new and clean Cons Food too salty, and the pizza was limp and soggy. The restaurant’s menu was limited and the quality of the dishes was inadequate. It was always tough to find seats in the buffet as they always seem to close off sections and way too many people. Food selection in buffet was limited and seemed to be repeated daily. There are 3 sittings in the dining rooms, so you were always rushed through dinner so they can setup for the next seating. Too crowded, wasted space and the shops were not interesting. Hot tubs were always full. Our tour in Milan was cancelled in the last minute due to a marathon, I thought these types of events were planned years in advance, but I guess they forgot to tell MSC. Not even an apology from the Shore Excursion staff. UNICEF donation automatically charged to your onboard account Encountered an incredible situation while riding in the elevator. The elevator stopped and the Captain’s thugs came in and ushered everyone out, it was not an emergency or any urgent matter they just didn’t want the captain to wait for an elevator, 15 seconds later the captain didn’t come and they let us back into the elevator, without even an apology. Long waits to get back on board after shore excursions, only one X-ray unit was employed to checked baggage. All the literature showed that charges would be in dollars but we were charged in euros instead. Crew appears to be overworked and tired, not a smile in the bunch Always pushing drinks….everywhere. Guest Service waits were always over a hour, lineups were long, as many had problems. Read Less
Sail Date March 2018
We choose this ship and voyage for the spring break, after the good price and the new ship and value. Booked early. We are experienced cruisers, took many cruises on different major lines. We read about the different approach of ... Read More
We choose this ship and voyage for the spring break, after the good price and the new ship and value. Booked early. We are experienced cruisers, took many cruises on different major lines. We read about the different approach of European based cruise liners, and monitored the clients' review carefully before the journey. We adjusted our expectations and made sure we board with an open mind. It appeared to be a very valuable move to make sure we enjoy the trip. EMBARKATION / DISEMBARKATION Great, fast, efficient service. We board / disembarked in Barcelona. The fact MSC boards passengers in all ports resulted less new comers in any given port. We checked in at 1 p.m. and was boarded within 20 minutes. Disembarkation was less organized, any one can walk off the ship at will. But the luggage comes out fast (disregard of the number assigned) and it was relatively painless procedure. SHIP The ship is brand new and beautiful, very well maintained and cleaned. The design has modern clean cut flavor, lacking of huge high ceilings, etc. But overall a very modern, super clean ship. CABIN We optioned for the duplex suite, for 2 adult and 2 children. It was an excellent choice. Price wise, the two floor suite stands out for great value, much more affordable than any other major lines' equivalent suite. It features a large private balcony with large jacuzzi, 1 st floor sitting room with sofa bed converted to king, a dinning area easily accommodate 4-6 with very comfortable table and chair, 2nd floor bedroom with king bed. Both floor has plenty of storage with both huge walk in closet. Both floor has separate bath room one with tub and one with shower. The suite comes with Aurea experience - including all unlimited wine / beer / drinks throughout the journey, dine as you wish (not set dinning time) at Panorama restaurant, and complimentary massage for 2 adults at spa. The suite was kept superbly clean, two housekeeping per day. Yes the living room sofa bed was turned back to sofa in the day time, and converted to bed at night, daily. DINNING I dined at both Panorama Restaurant and Wave. The Panorama Restaurant was assigned as part of the Aurea experience. It is well docorated with lots of space, and service apparently is more attentive. We walk in as we wish at any time and never experienced any waits to obtain a table, I also dined in Wave - along with some friends booked on the same trip. The restaurant manager was very nice to re-arrange the table size for us from day 3. It was set time dinning daily - early dinning at 5:30 p.m.. To my observation, the Wave is more crowded, and the service was not as nice but acceptable. Both restaurants offer the same menu. Food quality wise it was not great, but acceptable. Size / portion wise it was ok. Passengers used to US based carriers of offering lobster night / steak, will be disappointed. These were offered and sold as "cost extra" items. Thus no free lobster, no free steaks. Other than that, the food quality / portion / presentation are acceptable, not great, but no bad either. ENTERTAINMENT Due to busy itinerary (we arranged own shore excursion every day), we did not have time to attend the show. From past clients, their feedback ranges from great to nono. Thus I can not give my opinion. Circle O Solei show cost money - since we have seen them in Las Vegas, we did not attend, but the kids who saw them seems to be enjoying. There are plenty of activities - Himalayan high walk rope adventure, water slides, etc., these were free of charge, but one has to line up at the deck below to sign paper and get wrist band to be allowed to line up at the venture. No clear instruction and signs were given so many experienced lots of frustration to begin with. Pool sizes and public Jacuzzi are small and are frequently crowded. Live music played around the ship are nice. We enjoyed them. They were not exceptional great or impressive, but we are happy with what they are. PORTS and SHORE EXCURSIONS This is a port intensive journey. We arranged our own activities in all ports. From the 7 days journey there are only 1 sea day which comes on the last day. It was kind of fully packed. The voyage was officially designed from Genoa - for those who gets on from Genoa they can enjoy three days of port day, followed by a sea day to take a breath, and then another three days of port day activities. But for those embarked from Barcelona, they have to go port days 6 days in a row, before they have a sea day to take a breath - that is the end of the cruise. Thus the itinerary was very intensive. The city / port it docks was a wonderful combination. But was a very tired "vacation" if one wants to see every ports and started their journey in Barcelona - which I believe most of the US passengers do.. Also it seems MSC purposely make those who arranged their own activities (rather than book ship tours) to encounter some last minute surprises. Docking time / shore time was changed almost at every port, in most cases shortened, only at last minute (the night before after dinner), thus many passengers who arranged own activities were scrambled to get hold of their local operator to inform them the most updated timing. In many cases they have to cut short the initial planning. This is new to us - as we have cruised to Europe before on HAL and RCCL, both sticked to their initial docking schedule announced almost months in advance. MSC seemed to in favor of changing their mind at every port. Docking time as changed from 10 a.m. to 8 a.m. last minute, leaving time was changed from 6 p.m. to 4:30 p.m. last minute. It creates lots of confusion and last minute surprises for those who arranged their own pick up / activities. TIPS TO ENJOY THE TRIP 1. Adjust your expectation - for those who have cruised other lines before. For European based lines, don't expect them do the same as US based lines. They have their way of operation. If you can not accept the difference or adjust your expectations, you should avoid this line. 2. Book higher / more expensive modules. For example, pay a little extra to book Aurea Experience (rather than Fantastica etc). The all inclusive drink, the free massage, the complimentary use of SPA and Pool and exclusive sundeck area with pool, makes all the difference, and is cheaper than paying after boarding. 3. Prepay for services you feel necessary to enjoy - for example, I prepaid for a unlimited photo download package for US$59 before the trip, while onboad it sells for 119 Euro. I prepaid a US$59 laundry package (40 items) for a week, and it turned out wonderfully. Overall speaking, it was a great vacation. The family enjoyed the ship and the experiences. We knew it was different from RCCL or HAL or any other lines we have been on, but we adjusted our expectations and never went on to expect them to do the same. As a result, it was a very rewarding trip. We would travel on MSC again, but only at Aurea experience, and probably at higher catagory of cabins for space. Read Less
Sail Date March 2018
The just about 1 year old cruise liner 'MSC Meraviglia' is a great ship with lots of attractions, sights and well designed and elegant interior. She sailed a little bit unstable, reacting more intense to waves, given her size. ... Read More
The just about 1 year old cruise liner 'MSC Meraviglia' is a great ship with lots of attractions, sights and well designed and elegant interior. She sailed a little bit unstable, reacting more intense to waves, given her size. Strong winds additionally increased the cruise experience with rolling and pitching a little more than other cruise liners of comparable sizes. The weather was like a diva on this cruise, majority of nights were stormy, and there were only 3 more or less sunny and warm days. In the night 4 days before departure of the ship, I received an eMail with a reissue of my cruise ticket, containing an information about a cabin number change, which actually was an upgrade to the 'Yacht Club'. The MSC 'Yacht Club' is a separate area with suites and luxury staterooms. Admission is granted for passengers - called 'Members' - of those staterooms only. The 'Yacht Club' offers to its guests an own reception with concierge, a butler service, the 'Top Sail Lounge', open nearly all day with a bar and delicious snacks, as well as the own sun deck with pool, whirl pool and the 'MSC Yacht Club Pool Buffet', where the guests can eat and drink open air. Regular meals are served in the 'MSC Yacht Club Restaurant', with service at the tables. I prefer buffet restaurants, and if you don't know about the great variety of food in the 'Marketplace Buffet' restaurant, you may miss something, or even a lot. The 'Yacht Club' on 'MSC Meraviglia' spans over 5 decks behind and above the bridge, with 80 balcony suites and 15 smaller interior staterooms, the 'Yacht Club' has its own elevator and stairs in a small atrium. The lounge and the restaurant give a good view over the bow, as well as the sun deck, but there is no glass free outlook to the bow for photography; furthermore, most of the sun deck area is covered with some sort of sun sails. Among the amenities in the 'Yacht Club' are priority at boarding, security and even elevators, free beverages, fruits on the stateroom, a chocolate praliné on the pillow and other things. Embarkation and disembarkation, as well as leaving and boarding the ship for excursions, were always fast without long queues. The security drill in the theater took just 20 minutes and was held in different languages, even Japanese and Mandarin. Orientation on 'MSC Meraviglia' was a little bit more easier than on other ships, with stateroom numbers separated into even on starboard and odd on port side of the ship, with signs in the staircase halls. I noticed longer waiting times at the elevators sometimes, but they were an artwork of mirrors and very fast. The passengers were from many different nations, even lots of people from Asia, very international atmosphere on board, majorities were people from Italy, Spain and Germany. Many kids were on board; I also saw people in wheel chairs and with rollators. The staff was very friendly, caring and attentive, not just in the 'Yacht Club', but everywhere. American way of communication and dealing with things, I was addressed in German language sometimes. The 'Reception Guest Service' on deck 5 was not very frequented most of the time and the ship generally did never appear crowded to me. I am a buffet type of passenger, and I preferably avoid long sessions in the main dining room, I did not eat in the main dining room therefore. The 'Marketplace Buffet' restaurant was open from 06:00am till midnight, guests can stay casual and do not need to dress up. Plastic table ware was used, but the offered food was more than very good, with a great choice and variety, even for breakfast. The quality was excellent, the delicacies from the patisserie extremely good. There was an 'Ethnic Corner' with food from different parts of the world, and genuine Italian pizza was included in the cruise fare as well. Tab water was always complimentary from dispensers, many different beverages for breakfast as well. Other beverages could be ordered at the table, soft drinks were delivered in cans of 330ml each, water in bottles. Mostly, I had no problem of getting a free table, but I repeatedly noticed a scarcity of teaspoons. The nicely done hand wash niches at the entrance were used by very few guests. On the 'Galleria Meraviglia', many shopping opportunities and events. From my observation, the ship is very kid friendly, toys are being offered in the shop, as well as candy, potato chips and chocolate for example, even cheaper than at the airport. There is also a small pharmacy, and the MSC shop offers gifts and clothes at affordable prices even in my size. Also on the 'Galleria Meraviglia', there are some luxury boutiques, the 'Jean-Philippe Chocolate & Coffee' chocolaterie, the 'Brass Anchor' pub, the 'Kaito Sushi Bar' and the 'Eataly Food Market', where guests can taste and learn about Italian food, as well as purchase some of the things. Entertainment for everybody was provided nearly all around the clock at different locations on board, a little bit limited due to the bad weather, that was not allowing pool parties. Many activities were on the 'Daily Program', in the gym and the indoor and outdoor pool areas with some whirlpools, and of course in the 'MSC Aurea Spa' wellness area. I did not book any of the excursions offered in a big variety, all my tours were self organized. Internet access worked very fast only in the few night hours, the system was obviously repeatedly a little bit overloaded during daytime. I usually had to click the 'Start' button twice, to activate the internet access. Sometimes, it was helpful to log out and log in again, when the connection was too slowly. The 'MSC For Me' app is available for guests with smartphone or tablet, the guest can - for example - monitor on-board expense accounting, see deck plans and log in to the internet via WLAN / WiFi, also possible at address 'login.mscwifi.com', using the ID from the Cruise Card, bandwidth usage was shown at log in and log out. Features are offered to guests on the interactive screens in the staircases as well. Thank you 'MSC Cruises', for a wonderful cruise with so good food and your warm Mediterranean hospitality on meravigliosa 'MSC Meraviglia'! Read Less
Sail Date March 2018
We are avid cruisers, Platinum on Carnival, Emerld on Royal in addition to other lines with single or double cruises. This was our first time with MSC and probably not the last. We chose this cruise and ship based on itinerary, date and ... Read More
We are avid cruisers, Platinum on Carnival, Emerld on Royal in addition to other lines with single or double cruises. This was our first time with MSC and probably not the last. We chose this cruise and ship based on itinerary, date and cost. They all fit so we booked it almost a year in advance. I was very concerned reading all the reviews coming in from the beginning to the time we sailed. I know these reviews are just opinions of others and everyone’s expectations are different but I’m really surprised at all the negative comments about this ship. We sailed in the Yacht Club Deluxe suite and the rooms were wonderful. Very similar to the other suites we have done on the other lines but the addition of the coffee maker and stocked refrigerator made this just a step above them. Service and food quality were exceptional throughout the ship. We did see most of the shows at the Broadway Theatre and thought they were all done and produced well. The only slow show was the operetta, but that’s not to say it was bad, Vocally the two opera singers were great It just isn’t our style of entertainment. The ports and excursions were all very interesting. We bought the excustions through MSC beforehand and took advantage of a 15% off sale. Prices were more reasonable than other ships we have been on. We purchased the pre paid picture deal. 100 pictures for $99. We couldn’t have enough pictures taken to fill the order. We left with 90. The problem is we don’t know what we are going to do with all the pictures. But if you want a lot of pictures it is surely a great value. Overall, a cruise is what you make of it. Go in with an open mind and pay no attention to the negative and positive reviews. Make your own opinions based on you own experience. We are already looking for another MSC cruise as we feel they out performed Carnival and Royal for the money. Bon Voyage djp Read Less
Sail Date March 2018
Initially I was concerned with some of the reviews that we had read. We decided to continue with the cruise and this was the best decision we could have done. Yes the cruise was different than the US based cruise lines but if you are ... Read More
Initially I was concerned with some of the reviews that we had read. We decided to continue with the cruise and this was the best decision we could have done. Yes the cruise was different than the US based cruise lines but if you are going to sail with a Eupoean ship, keep an open mind...be willing to experience other types of cruises. The ship was clean and the staff was wonderful. We booked the angled balcony suite with the external jacuzzi. This cabin included the Aurea experience which allowed us to do priority boarding, free choice of dining time, unlimited drinks and two massages (one per two adults). There was so much to do on the ship, so even if you with to skip a port of call, you will not regret it. We really could not understand how some passengers had negative experiences. My suggestion to anyone that chooses to read this review is to understand that everyone is different and therefore expectations are also different. For us, we chose to create our own wonderful memories upon this beautiful vessel! Read Less
Sail Date March 2018
MSC is one of my favourite cruises lines and I love their ships, particularly the Poesia, Divina, Magnifica and Preziosa. There seems to be a lot of negative comments on many of the reviews of MSC, mostly to do with food, staff and other ... Read More
MSC is one of my favourite cruises lines and I love their ships, particularly the Poesia, Divina, Magnifica and Preziosa. There seems to be a lot of negative comments on many of the reviews of MSC, mostly to do with food, staff and other guests and the different languages - well in all the 25 cruises I have been on (11 of which on MSC) I have always found the MSC food to be good and varied, the staff to be among the best, and enjoyed the company of different nationalities. Furthermore, MSC ships offer the best nightlife and great casinos run by excellent friendly staff! So, we chose this cruise on the Meraviglia because of past experience and it was a new ship which looked awesome in the pictures! Well on that note the ship certainly did deliver. It is indeed a magnificent vessel - it looks awesome and beautiful from land, and on board everything is sparkling, new and spacious. Embarkation was a breeze, and first impressions were good - the ship is without doubt stunning. The main swimming pool (actually 2 connected) looks beautiful - very well designed with fountains and poolside beds. All the public areas seemed spacious, and décor was glitzy but tasteful. We got into our cabin and again all very smart with plenty of space - although storage space for clothes was tight for a 1 week cruise, I would imagine difficult for a 2 week one! The cabin attendant was friendly and kept our room clean and tidy at all times. All good so far! Food in the buffet was plentiful and a there was an adequate choice - the new plates better than we've had on other MSC ships. Found a table without any problem - the ship was full and we never had a problem finding a table - pressed the call button and within minutes waiter was there to take our drinks order. The MSC drinks package is the best value package at sea and includes most cocktails, wine, beer, speciality coffees and still or sparkling water. For the whole trip service was excellent and the servers were all friendly. Breakfasts were great - we especially enjoyed the bacon and the "egg man" always cooked me two perfect over-medium fried eggs! Hand wash basins are present as you go into the buffet, but it seemed we were the only ones using them! MSC need to enforce their use more as it seems most passengers are oblivious to the risks of norovirus and similar bugs on cruise ships! We also enjoyed our experiences in the evening in the Panorama restaurant, one of the main dining rooms. Our waiter, Gede Sujina, was brilliant - a credit to MSC! Food was generally very good. We tried the Butcher's Cut one night and the steak there was excellent! We were realistic about the weather - March in the Mediterranean is often little better than it is in the UK. However we had sunshine in Civitavecchia (apparently it poured with rain in Rome), Malta and Barcelona. We stayed on the ship those days because we wanted to use the pools and benefit from a quiet ship. We enjoyed the sunshine even though it was only 11 -15c and the water temperature was perfect - between 23 and 28c! The casino was awesome - our favourite bar on the ship! Spacious imposing entrance, large circular bar with slots one side and mainly tables the other. Well designed and not smoky! All the staff at the bar and at the tables were brilliant - engaging, friendly yet professional and hard working at all times. We really enjoyed our time at the casino. We were disappointed however with the nightlife - high on our list when cruising and one of the reasons we love MSC so much. The attic disco is way too small for a ship of this size, and is split in 2 with 2 tiny dance areas and lacks any atmosphere! The Carousel lounge would make a fantastic nightclub, but the Cirque du Soleil shows take place there and although they had a few parties there after the shows were finished, the parties were largely the entertainment team dancing whilst facing the passengers and the passengers facing them with a kind of formation / line dance routine. Great to get people moving but not so good for atmosphere or interaction! As I have already mentioned, our favourite bar was the casino bar. I guess I don't enjoy shopping and the central area of the ship resembles a mall (other ships have done this and I just don't get this street / mall concept). Everyone seems to be just milling around, none of the bars had any ambience - other MSC ships have much better bars, lounge areas and nightclubs / discos! The sky lounge was an impressive area with great views but it didn't work for us - again little atmosphere or ambience. I guess though people who just want to enjoy a quiet drink together would love it. We also enjoy eating outside and the Meraviglia only offers an area at the back of the buffet under a rather oppressive canopy. Bye breakfasts and lunches in the sunshine! The gym was excellent and I enjoyed my times in there - good equipment! However in common with a lot of the newer ships in many cruise lines there are no changing or shower facilities so when finished you have to walk through a beautiful ship dripping in sweat! Even the spa is on a different level. First impressions of the spa were good, however we went on a sea day and it is far too small for a ship of this size. There were used towels hanging everywhere and the experience was far from relaxing! When finished, I couldn't even get to my locker because too many people trying to change, and had to wait for a shower cubicle because there were only 2 in the changing room! Poor design. So overall I have rated my cruise experience as very good (4 stars). There is no question that this is a beautiful ship but for me the layout doesn't work. Were it not for the staff, who were amazing and a real credit to MSC, and the casino, I would have only rated it average (3 star). I can understand why some people would love the Meraviglia, however the ship just didn't work for me. MSC is still one of my favourite cruise lines and I look forward to booking more trips with them, just not on the Meraviglia. Read Less
Sail Date March 2018
We were on the Meraviglia March 11-18. We booked the cruise about 5 weeks before departure because we had the opportunity to travel to Europe for work during March. With the tight timeline and last minute wedding items to attend to (our ... Read More
We were on the Meraviglia March 11-18. We booked the cruise about 5 weeks before departure because we had the opportunity to travel to Europe for work during March. With the tight timeline and last minute wedding items to attend to (our wedding was March 3) we thought a cruise would be a great option. We were not able to relax during our honeymoon because of serval inaccuracies between the American booking site and the Italian services offered on board. We spent a week arguing with your staff about packages and experiences we had prepaid! Upon talking with other couples from the US and Europe we found they all had similar issues. Drink Package Upon arriving at dining we were told that we could choose from house wines only. The American site clearly listed several wines to pick from (I believe they are the ones listed "by the glass" on the dining room menu) including sweet wines. We were not in the mood to argue with our waiter so went to guest services after dinner. We were told the American site is wrong, that they could not give us a refund and they offered us a draft beer package. Why weren't they able to at least give us an onboard credit? We made due with these tickets, but on top of the 24 other drink tickets we had with our cruise package we were not able to use all of them. Every time we tried to use the water bottle coupons from the beer package the waiters questioned us, told us the coupons were old and asked if we got them from another ship. It is a horrible feeling to be accused of stealing for a $2.75 bottle of water! Our last issue came the last night of the cruise. We used several drink tickets at the bar on the 6th floor. The bar charged us for 2 bottles of wine (we ordered wine by the glass) and several other drinks, instead of applying our drink tickets. This caused us to have to go to guest services once again and wait in the never ending line. Cirque show We prepaid for both shows, one for dinner and one for drinks. It is truly ridiculous that you can not pick your show day and time online when you prepay for this experience. We went to the lounge to book and were helped by an employee. We were told to come back the next day at 5 pm to pick up the tickets. When we arrived the next day, our reservation had not been made and we did not have seats for the show that night. After a stern conversation, the manager was able to rearrange and get us in to that showing. An experience we were most looking forward to, overshadowed by the lack of attention to detail and customer service. Excursions One of the main reasons we choose the cruise as our honeymoon was because of the excursions offered. The following pre-booked excursions were canceled during our trip: Cycling in Palermo and Surrounds Flavors of Barcelona Marseille e-bike discovery tour We did not enjoy our replacement excursions in Palermo and Marseille. Upon speaking with the excursion manager, we learned that the bike rides in Palermo and Marseille aren't offered on the ship because the ship does not have bikes to loan out. Why then, was I able to book and prepay for these excursions? We also learned, several of the tours never happen, for example the jogging tour. One of the other issues we experienced was the excursions sale staff. We were told a minimum number of people were required for a tour to take place, but the sales staff was not allowing people to sign up for them. How can you ever meet your minimum capacity if your staff is steering people in the opposite direction? After talking to the manager for several minutes we asked for confirmation that the Barcelona e-bike tour could depart the next day (this tour was not listed online but was in the printed excursion information). She made it work, and it was our favorite day on the cruise. Departure off ship/ tour groups Our final frustration happened when we were trying to get off the boat one final time. The disembarking was 2.5 hours behind, and the first time they made an announcement about the delay was at the 2 hour mark. All the people who were following instructions about their colors were on deck 5,6,7 with no where to move. The large tour groups were huddled together taking up so much space. At one point we asked employees to help control the crowd because the tour groups were blocking the front desk as we were standing in line to get the alcohol charges removed. Tour groups really should have a private meeting space and be escorted by cruise staff when there are hundreds of them gathering at once. On a positive note, the Meraviglia was a beautiful ship our room was spacious for an inside cabin. Our room steward took excellent care of us while we were onboard. We also had a wonderful last night onboard at the hibachi restaurant. This however, does not make up for all the problems we experienced. Read Less
Sail Date March 2018
Chose this ship based on the dates I would be in Barcelona and it had a good itinerary. I am a seasoned cruiser having been on over 30 cruises so I had a lot to compare. MSC bombards you with staff selling different packages when you ... Read More
Chose this ship based on the dates I would be in Barcelona and it had a good itinerary. I am a seasoned cruiser having been on over 30 cruises so I had a lot to compare. MSC bombards you with staff selling different packages when you board. You have to pay extra for everything, room service, sauna and more. We boarded at 1:30pm and didn’t meet our room steward until 7:40 when Ihad to look for him. Nothing I had ever experienced in any of the other 7 cruise companies I have been on. It got worse! couldn’t call the front desk or room service for almost 2 days, called and it rang forever without a reply. placed complain cards but no reply. lines at the assistance desk would take over an hour with 4 attendants for 5100 passengers! Poorest food and service wil keep us from ever cruising MSC. Read Less
Sail Date March 2018
As we have some cruise experience (Holland America, RC, Princess, Costa, Viking, Aida) and have travelled with MSC (Fantasia) before, we spontaneously decided to spend a week on MSC Meraviglia. Prices seemed more than reasonable and as we ... Read More
As we have some cruise experience (Holland America, RC, Princess, Costa, Viking, Aida) and have travelled with MSC (Fantasia) before, we spontaneously decided to spend a week on MSC Meraviglia. Prices seemed more than reasonable and as we planned our trip for March we knew we were not coming back with a tan, so opted for an interior cabin without balcony. The weather wouldn't be permitting spending much time outside anyways. Having just returned from the trip the conclusion is to never go on board an MSC cruise again. It was the first time in all these years that we decided to leave the ship early and were quite pleased to get away from it all. First, let's start by summing up some pros and cons. PROs: - the ship makes a good first impression looking clean and quite impressive - the cabin, in comparison to other reviews, we thought was decent considering the price - our booking included a mealtime drink package which made the price even more reasonable at first sight - the embarkation process in Marseille went smoothly and we were able to go on board within an hour. CONs: - depressed or rude staff - overcrowded everywhere at all times - airplane food - 15% service charge - MSCs money making scheme - EVERYTHING costs a lot The experience in more detail Ship When we entered the ship the first impression was good, nice clean with seemingly all the amenities required to spend a good holiday. However after having walked around and explored the ship it was lacking all aspects of cosyness and despite being so big we could not find a place where we really wanted to spend our time. The style is very modern, cold and bold, which may be a question of taste, but none of the bars, spaces and places had a sense of welcoming atmosphere about them. The mall is large but it makes you wonder why all this space has been wasted on rather useless instalments like a TV studio and the Chocolatiere chocolate shop. Have fun spending your time there on a 7 days cruise. Apart from that you get the usual overpriced duty-free and merchandise shops as well as restaurants you have to pay extra. Dining To describe it in one word: TERRIBLE! The marketplace buffet reminded me of 2* all-inclusive hotels in my teenage years travelling to Mallorca and the costa del Sol. Always overcrowded with people seemingly going for the last supper of their lives. Fighting for tables, food, Asians taking their time to fill up flasks with tea and coffee. Incredibly poor food standard. It sounds good when you read the signs, I.e. seafood ravioli in a white wine sauce, but as soon as you try it, you'll find that it tastes like cold or, when lucky, lukewarm airplane food. Another fun fact is the beer, as a German, I quite like my beer with my meals when on holiday but what on earth are these guys serving? My girlfriend and me were wondering if something like instant beer exists, cause if it does that's what they might be serving. Do you know these Softdrink machines at McDonald's where you can see the syrup mix with the soda? I imagine MSC's draft beer being made like that! The waves restaurant reminded me of the film Titanic when you see the decision between the upper and lower classes. No windows in this restaurant, grey dark and too many people in not enough space to create an enjoyable atmosphere. Our waiter was a joke. Incredibly rude and rolling his eyes at every single request being made. On the first night we had to queue for 20 minutes to be taken to our table. When we arrived he immediately handed us the menus without any greeting to return 1-2 minutes later to ask us for our choices. We ordered our starters and mains without any second thoughts before being asked our choice for dessert not even knowing at this time whether we wanted one or not. When someone from our table requested wine he put a bottle on the table and said help yourselves, it is your job for the evening now. Unbelievable! Once you have gulped up your last bite the waiters will indicate that it is time for you to leave now. We spend 2 regrettable dinners there and chose the buffet instead. Cabin The dark interior of the cabin is not quite our taste but the cabin was clean and alright. The only slight problem was the air conditioning which didn't do much to provide the cabin with some needed oxygen. In some moments we missed not having a balcony, oh and a chair would be useful as well as a bathrobe. When we requested some, we are told that they are only provided on the YC and Aurea categories. This meant for us that in March we had to walk the outside decks with just a towel when going to the whirlpools. Entertainment & Activities We did not try any of the costly extras like bowling etc. It seems that they are trying to make it extra boring to force you to pay for activities. No poolside games, poor quizzes and when something takes place it is too packed to enjoy. We bought day passes for the spa at an extra cost of€55 for two, also disappointing. A small (for 5000 guests) outdated spa and the steam rooms were not even working on the day. They said they will take care of the problems but did not offer any refunds. Talking about offering, they do not offer much of anything in the spa apart from towels. No tea or water or juices. Guys, this is standard everywhere!! Health & Safety Usually not a category in reviews it needs to be highlighted for this ship. The safety demonstration took place in the theatre forcing everybody to listen to 2 points of information in 6 languages, a demonstration of the safety vests and the alarm signal. Afterwards, in groups they show you safety station. Ours conveniently was the Irish pub. To this day I have no clue which safety exit to the boats we would have to take or who and how would they be handing out the safety vests. I can only imagine what the scenario would be like in case of an emergency with 5000 guests plus staff. Another important point is the complete disregard for any hygienic standards. Nobody cares if you sanitise your hands during embarkation or when coming into the restaurants, no reminder, no nothing. Good luck with noro viruses in the future, it is bound to happen. This is especially insteresting considering all the touch screens everyone uses everywhere. Excursions We always go by ourselves as 99% of the time cruise ship excursions are a rip off. Service If you could call it that... the reception is designed for people to give up during queuing. Phone calls are never answered by reception, all you hear is the mocking message that your call is important to MSC. Overall Many aspects that make a cruise special are lost on this ship because of the hop-on hop-off system. No official welcome, no official announcements to inform guests, no nautical information, no getting to know anyone else properly as they might be leaving the next day, no farewell dinner. It also means that people are Constantly exploring the ship or disembarking sitting around lounges and bars with their suitcases and suitcases in front of doors every day. Then the constant money making off of everything, whether freshly squeezed orange juice or watching a film on your cabin, there is no joy to be found without extra pay. If at least then staff would make up for it with good service, but they don't. In some moments you even feel sorry for them having to put up with it all for longer than we had. We chose to disembark early to spend the rest of the holiday in Barcelona, it felt quiet there in comparison to the Meraviglia. Read Less
Sail Date March 2018
MSC Meraviglia Ratings
Category Editor Member
Cabins 5.0 3.8
Dining 4.0 2.9
Entertainment 5.0 3.3
Public Rooms 5.0 3.6
Fitness Recreation 5.0 3.6
Family 5.0 3.6
Shore Excursion 4.0 3.1
Enrichment 2.0 2.9
Service 4.0 3.2
Value For Money 5.0 3.0

Find a MSC Meraviglia Cruise

Easily compare prices from multiple sites with one click