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1 Helpful Vote
Sail Date: February 2018
MSC Meraviglia Westen Mediterranean cruise. Feb.2018. This ship is like a game changer of Italian cruise lines. It's a fabulous vessel, and we really enjoyed it. Venues and shows are spectacular, entertainment is in the ... Read More
MSC Meraviglia Westen Mediterranean cruise. Feb.2018. This ship is like a game changer of Italian cruise lines. It's a fabulous vessel, and we really enjoyed it. Venues and shows are spectacular, entertainment is in the air in a way that we haven't experienced with MSC before. I really enjoyed the opera, but there was something for everyone. It's a great ship for the cold with marvellous indoor pool areas and a fantastic spa. I did however question if it would work in the summer time since there is a lack of outdoor space. I asked someone and got it confirmed that the past summer was a disaster since there wasn't space enough on the pool decks. It's been pointed out before : it's like travelling on a bus, with people coming and the whole time. This makes the reception constantly crowded. Unlike many non - Italian ships there isn't much of a choice for dinner unless you are willing to pay up. You can however visit the buffet, which is at least one alternative. We were happy with what we got regarding quality and service, but we miss the delight of being able to choose where to go for dinner like we would normally do. General service was a mixed bag, but house keeping was top notch. With people leaving just about every day, disembarkation was great. Embarkation could have been good too, but it was unnecessarily messy. Even if it was too cold to be outside our kids had their best cruise ever. All the theatures and the kid's clubs kept them happy. Read Less
28 Helpful Votes
Sail Date: January 2018
One thing you should know beforehand is that I'm not experienced in cruise ships. This was my first experience overall, but I'll still give you my two cents on it and give some advice to those who embark on a cruise ship for the ... Read More
One thing you should know beforehand is that I'm not experienced in cruise ships. This was my first experience overall, but I'll still give you my two cents on it and give some advice to those who embark on a cruise ship for the first time. I initially got scared when I booked a 7-Day trip in the MSC Meraviglia and saw the reviews in the site: A lot of them were overly negative, and I noticed that some of them were unbalanced: For just one inconvenience or negative aspect of the ship they'd put a 1 star rating on the trip. Not fair, in my opinion. So after taking this cruise I'm gonna rate the most important aspects of my trip, from worst one to best one: Worst part: The price. Your overall spendings can, and will, be more expensive than what you first planned when you booked the trip. This ship wants your money, and while they don't strictly force you to buy the things they offer, they will encourage you daily to do so. Breakfast, lunch, and dinner were included in my plan: Breakfast and lunch only available in the buffet restaurant, and dinner available in both the buffet and one of the restaurants that they will assign you to once you get to the ship. They do have more restaurants: An English-like pub, a meat-focused restaurant, an italian restaurant, a chocolate factory, and an asian restaurant. As amazing as they may seem, you have to reserve and pay for them in order to eat in them, as they are not included. The beverages are also not included. You can drink coffee for free in the buffet restaurant (But the quality of it is average at best), and drink juice or water for free only during breakfast. For the rest of the beverages you have to pay, either with drink packages or with an "all inclusive" pack that lasts for the cruise but is individual, so it will cost you a lot if you go with your family. I put "all inclusive" in quotes because it actually doesn't apply in the Champagne bar, so it's not entirely inclusive. Entertainment options like the Spa, the Cirque du Soleil show, the waterslides, the F1 simulator and the arcade machines are not included as well and you will have to pay for them. They also charge for the movies if you want to see one in the cabin. Internet usage is only accessible by payment as well: They have different internet packages but all of them have limited data usage, which can be reaaally inconvenient. If you haven't ever been on a cruise, keep in mind that you will be charged with a daily fee of 10 euros per person as a way of tipping to the service tripulation. Also remember that you won't use cash while buying onboard: You will be given a cruise card that can be charged with cash or linked to a credit card to make the payments. Normal parts: The cabin. I had a balcony cabin that was always kept clean and tidy by the personnel. You will be given both towels to use in the bathroom and in the pool. If you've never been on a cruise the cabin will most probably seem narrow to you compared to a hotel room (And keep in mind that my cabin was bigger than the normal cabin). It has a flat 40 inch TV, a desk, and a minibar (Of course they'll charge you if you want to get something from it). The bathroom is okay, with a nice shower that has hot water and has both soap and shampoo available. I'd recommend bringing your own body soap to the cruise, though. Nice parts: The ship and the food. The ship itself is massive, and it has a lot of commodities and applications. Live music is always present in the reception lounge, and musical numbers or theatre plays (Besides Cirque du Soleil) are available for free in the Theater. It has both outside and inside pools, 4 or 5 lounges and bars as well as a small disco, and places where children can stay during the day. The food in the buffet is pretty nice and varied, and the dinner plates in the assigned restaurants are delicious. The ship itself would be an excellent feature of the trip, but as I've said before, some of the facilities that would be entertaining to be in aren't included unless you pay for them. The embarking processes are generally really fast: I personally didn't have any problem with them. Very Good parts: Activities and excursions. Excursions offered in the ship are not obligatory to take (You can even stay in the ship if you wanted to, of course) and are more expensive compared to the ones that they offer outside the ship in the ports or in websites, but they are really good. The guides are helpful, always caring for the passengers, they have a ton of knowledge of the sites you visit, and are also always aware of the time so that you don't get left behind the ship on the longer excursions. Most of the excursions will be available in different languages, mainly in English, Italian, Spanish, French and German. They offer different activities when you're inside the ship as well. As most of the passengers in these cruises are above 50 years old the activities will be focused towards them, but you can also find some activities for all ages alike. Best part: The personnel. Easily the best part of the cruise, and along with the excursions, they made the experience worthwhile. These people are always eager to help you, master different languages (English and Italian are the most important to know when you're onboard though) and are generally very kind. These people don't have an easy job at all (Imagine trying to keep all kinds of people in a good mood 24/7!) but they pull it off perfectly. The waiters at the Olivo D'oro restaurant are really good, the musicians are really skilled, professional and well-mannered; and the people in the entertainment parts are, to put it simply, some of the best people I met at the trip overall. Hats off to them! So, overall, would I do it again? Most definitely yes, but I'll have to save my bucks for a looong time to go on a ship this expensive again. Here are some advices for the newcomers on the cruise: - For the love of God, read the indications manual. Some days before the embarking, a large document will be sent to your email where they will give you all kinds of indications: How to get to the ship, what stuff to bring in the embarking processes, the things that are included in your package, the taxes you have to pay for, even the dressing codes. Please take your time to read it and I swear your trip won't be as stressful. A lot of complaints in the reviews here are from things that are directly adressed in the indications. - Try to have breakfast and lunch early. The later you arrive to the buffet, the less varied food options you'll have, and you'll be left with only pizza or hamburgers to choose from. Keep in mind that even if the buffet restaurant is really big there will be a lot of people (Specially during breakfast), so be patient when going through the stations to pick up food. - Always keep an eye on the things they can charge you for. For example, before embarking, a photographer will take a photo of you and your family all together: This photo isn't your obligatory security photo (The security photo is individual and will be taken when you get inside the ship) it will later be sent to your cabin and you will get charged for it unless you say you don't want to keep it. There will be photographers in the dining hours offering you some photoshoots: keep in mind that they will totally charge you for them in the last day. Same with your photo with the Captain. - On the cruise you'll have an elegant night and an all-white night: Carry an elegant dress or suit and a white one too. If something else comes to my mind, I'll add it to the review, as well as if you have some questions about the cruise overall. Hope you find this review helpful! Read Less
18 Helpful Votes
Sail Date: December 2017
We booked our December cruise (Rome, Palermo, Malta, Barcelona, Marseilles, Genoa) well in advance, and like many others, we were a bit freaked out by the many bad reviews of the cruise. After going on the cruise, I can say that it went ... Read More
We booked our December cruise (Rome, Palermo, Malta, Barcelona, Marseilles, Genoa) well in advance, and like many others, we were a bit freaked out by the many bad reviews of the cruise. After going on the cruise, I can say that it went well compared with the 10+ other cruises we've been on with Norwegian, Princess, and Carnival. It was not perfect, but none of the cruises we've gone on were ever perfect. Each cruise line and ship has its pluses and minuses. The Pluses: - Beautiful, well maintained ship - Never felt overly crowded even though there were thousands of people aboard - Getting on board for the first time and leaving the ship after the cruise was really easy and fast. The fact that people started the cruise at different ports made things easy and fast. - Excellent, friendly staff -- especially the main waiter at our dinners. - The large touchscreens for ship info and reservations were great. - The food in the formal dining rooms came out fairly quick, so you don't have to wait too long. - Never had problems finding seating in the buffets. - Line to get an omelette went really quickly The Averages: - The food compares OK with other cruises I've been on. The food is designed for European tastes I believe, so the taste may not be quite be what us Americans are used to. So, if Olive Garden is what you think is good Italian food, you'll be disappointed. Like other cruises, every breakfast, lunch, dunner buffet has a stable offering that does not change (e.g. omelettes, breads, waffles, pizza, pastas, etc.), but they do introduce some changes every day to mix it up a bit. There was an emphasis on Italian food more since many Italians were on board. - As other people mentioned in their reviews, the portion size of the dinner food in the formal dining rooms was smaller compared with other cruise lines. I don't think this is an advantage or disadvantage. If you want more, order more. The wait staff doesn't care how many main courses you order. In fact, smaller sizes allowed you to have the stomach space to try more types of food. - The people on the cruises were fine. There was not the line cutting that people mentioned in other reviews. - The customer service desk was fine. There was a line, but it was not excessively long. - The shows were fine and were on par with many others I've seen on Princess, Norwegian and Carnival. There were 6 shows that rotated in the main theater in addition to the 2 Cirque shows. - The cabins were fine. The Minuses: - They tack on a surprise donation to your bill in the middle of the cruise. It was 1 Euro per person that gets added to the bill. It's annoying since I don't like to make donations I'm not consulted on. You have to go to customer service to get it removed. - The ship's large so depending on the cabin, it may take you quite a bit of time to get to another part of the ship. - There were less structured activities compared with other cruises. So, if you want more trivia contests, ping-pong tournaments, or cooking demonstrations, other cruises are better. - Not enough variety in the salad bar. Overall, the cruise went well and is not the nightmare that others have mentioned. Read Less
6 Helpful Votes
Sail Date: December 2017
First of all this is a big cruise ship: 19 floors, over 5,000 passengers, 1,200 crew. It is like a big floating hotel with a small mall in the center. It is quite new (June 2017), so it looks and feels new, shiny and flashy. It is a great ... Read More
First of all this is a big cruise ship: 19 floors, over 5,000 passengers, 1,200 crew. It is like a big floating hotel with a small mall in the center. It is quite new (June 2017), so it looks and feels new, shiny and flashy. It is a great ship, no questions about it... The crew is excellent. I have read reviews of this an other cruise ships and they always mention that the workers seem to be stressed out, don't have time for the passengers, seem to be on a labor dispute attitude, etc. Well, not this one. The crew, which is made of people from all over the world: Latino Americans, South East Asians, Africans, and mostly Italian supervisors, is very attentive, friendly and very hard workers. We were nicely surprised. Our room was modern and efficient, on the 8th floor. This was a low budget trip for us, so we selected an interior room without window or balcony, but that was never an issue, we just left the light of the bathroom on at night so that we wouldn't feel confused or lost in the dark. The food was good. The ships has several free restaurants, but passengers are assigned a specific lunch/dinning restaurant for the entire trip. All these restaurants have the same Mediterranean-style menu. They have different shifts and we selected the last shift at 9:15pm for dinner, which meant we were mostly surrounded by Spaniards, which like to dine late. The portions were "European-size", not "American-size" but we never left hungry. We could also go to "The Marketplace Buffet" a big all-you-can-eat cafeteria on the 15th floor. It was open 20 hrs a day and offered breakfast, lunch and dinner (all free). We had no complaint about the variety and quality of the food. There were also several other specialty restaurants (steakhouse, Japanese, Italian) that required you to pay. We had jet-lag since we came from California, and we were up at 6am every day. That happen to be a blessing, since at 6:30am the Marketplace cafeteria was just opening, almost empty except for some Chinese people that also had a similar jet-lag. It was peaceful and enjoyable, and you could watch the sun rise and the clarity impose itself on the Mediterranean waters, right outside of the wall-to wall glass windows of the cafeteria. If you tried to go to the same cafeteria at 9am you would feel like in a mad house, with thousands of people all trying to serve themselves with fried eggs, bacon, sausages, croissants and what-else, running around and avoiding each other at the same time. We decided to keep our jet-lag for the rest of the trip... You could buy drinks (wine, beers, cocktails, soda's or mineral water) one at-a-time, or purchase drink packages, which I would recommend since one-at-a-time is expensive, in the range of EUR 5 for a soda to EUR 8 or more for a cocktail. During our stay we bought two decent Italian white wine bottles at the restaurant and paid EUR 25 ea., but there were many more expensive selections in the wine list. Our waiter (we always had the same waiter assigned to our table) was super-sweet and kept our unfinished wine bottles on the fridge for the next dinner. Free juice was available at the cafeteria but only for breakfast. No free soda fountains, and a glass with soda and ice was EUR 5 ea., which really bothered me. There was free coffee, hot water and tea bags at the cafeteria, and also several free filtered water fountains and we used them to fill our empty plastic bottles that we brought with us when we checked-in, and we reused them over-and-over in our land-explorations. They also added to our package --at the last minute and without us asking for it-- a free mineral water bottle with meals at the restaurant, which was very nice. We did not try to bring in liquor or beers into the ship, since we had read on the internet that they would confiscate them, but the water bottles were never a problem. The ship had different activities every day, and we very much enjoyed the troupe that performed different shows of music and dance several times a day in the theater in the back of the ship. There were also two different shows of Cirque du Soleil and we bought tickets for a dinner-and-show night, but to our bad luck that was the only day that we had bad weather, the ship was moving noticeably and they canceled the show... They returned the EUR 35 ea. that we paid for our tickets. So, we cannot judge the quality of the show. But we need to dispel some misinformation about Cirque du Soleil shows: It is a smaller theater and a smaller troupe than what you get on a regular show when they travel to different cities. And the shows are much shorter in duration. There is no free Cirque du Soleil shows since you have to either buy a dinner-and-show for EUR 35 ea. or a cocktail-and-show for EUR 15 ea. Purchasing of tickets at the ship, or confirming your assistance (which is a requirement for the tickets to be valid) is at very inconvenient times (9:30am to 4:30pm) since this is the time that you are in land and not in the ship, and you cannot do it online. We couldn't use the multiple swimming pools of the ship since it was winter. One of the pools was in a covered area on the 15th floor but it was not totally insulated and it felt a little too "cool" for our taste. We did try a jacuzzi and it was very nice once "the masses" had disappeared to prepare themselves for dinner... We loved the Sky Lounge on the 18th floor, were we had a drink every night before dinner, overlooking the 15th floor swimming pool through the big glass windows of the lounge. No kids allowed, so it was a peaceful place and a piano was gently played in a corner... The main promenade has a nice LED dome that produces different light shows through the day and night. On the sides there are some stores and several bars and lounges, but as with the main Atrium and Reception Desk, they are overwhelmed by people on the evenings. I felt sorry for the grand-piano players at the Atrium, that were supposed to produce warm-welcoming jazzy music in that chaos of people. And there were always long lines at the Reception Desk. It was a puzzle why so many people had to visit the desk every day and night. Maybe part of the reason is that there is people checkin in-and out of the ship on every port, so they had to settle their accounts before departing the ship the next day... Internet access was the worst part of the experience on this ship. It is slow and super-expensive. We purchased a package of a little less than 1 gig of data for $38.50, and somehow it was mostly gone in 30 minutes of use. Don't ask me how, since I had disabled most of the apps background data connections. I was trying to use Google Maps to plan our excursions, but to no avail. We had also purchased a Vodafone sim card for our iPhone, so we had to wait for the ship to get very close to port to get some reception and be able to connect to the internet and plan our daily trips. Using the Vodafone card in port and on land to guide ourselves to were we wanted to go barely used a fraction of the data cap allowed, so I don't understand how the ship data package was exhausted so quickly. So, do all your research of the places you want to visit, how to get there, etc., before you arrive to the cruise ship, since you won't have barely any internet access once you are in. And buy a Vodafone or similar multi-country sim card that you can use with your smartphone on each destination. The other thing that really irritated me is the lack of comprehensive information about the different features and cost of activities in the ship, before you buy your tickets and during your voyage. The online information is fractured, incomplete or non-existent. MSC has a website and specific web pages about the MSC Meraviglia, and they have an app that you can use in your smartphone or iPad while in the ship, but a lot of information is simply not there. As an example, they feature prominently the Cirque du Soleil shows, as they should, but it doesn't say anywhere if it is included in the ticket. I had to call the cruise travel agent to ask the question, wait for them to call the company and then they told me it was included. False. It was NOT included. You need to buy a dinning ticket or a cocktail ticket to be able to see the show. I asked several other questions and they sent me links to web pages that more or less touched on the issues, but these pages are not linked to the main website, you have no way to see them unless they send you the specific link. And there is barely any information about the ports and docks, and how to get from the ship to the city that you are landing, if there is any bus service, how much it cost, location maps, etc. It is as if they expect you to just join one of their tours and never wander by yourself on the cities that you are visiting... The other thing that irritated us was the checkin process. Totally unnecessary long waiting lines. They give you some orange juice at the end, when they should have offered the juice while we waited that stupid line. While I waited sitting on the concrete floor, exhausted after our long trip from California, I kept thinking that the airlines have mastered since long ago the checkin process and I could not understand why it was so complicated for these cruise people. We had already paid for our trip, we had done a required online-checking process many days before. What else was needed? Just to show our boarding pass, passport and go in, isn't? Nope. Don't ask me why. As a compensation, de-boarding the last day our our trip was much easier and fast, except for a visit to the Reservation Desk to contest a charge from the Bamboo Bar that was incorrect, and it required us to wait a couple of hours for them to contact the waitress to confirm our dispute. I guess they didn't believe us stinky cheap passengers... At the end, you have to question if this cruise was worth it. This was our first mega-cruise experience and I think it was worth it. We learned a lot. But I realize we are not be the typical cruise passenger. Our idea before joining this cruise was to use it as a means of transportation and accommodation as we visit all the different cities in the itinerary. It brought us to each city and we didn't have to deal with moving our luggage to a different hotel each day. And of course, it's nice to have a new and clean ship, with facilities that you can use while you are there. But our original idea is not exactly correct. First, visiting the cities is not as easy at it sounds, the docks are not necessarily at walking distance and transportation gets complicated, time-consuming and even expensive, plus they don't really give you any clues, you have to find everything by yourself. Second, the cruise is a destination by itself. For a lot of people --the majority-- the cruise is the destination and the cities just the excuse. They enjoy being on the ship, eating and drinking, dancing and wearing their finest cloths at night shows, restaurants and lounges. It's a floating resort! So, we'll have to think twice before doing another cruise, and it will have to be a much smaller ship. This ship is beautiful, good service, good food, good facilities, but too big, too many people, and not the kind of vacation that I have ever dreamed of. But if you like big resorts, enjoy it! Read Less
2 Helpful Votes
Sail Date: December 2017
Intended to be a Luxury Christmas break with friends. Spoilt by MSC poor administration and response to written requests ie booking trips in advance of cruise etc. Subsequent complaints about balcony obstructed by life boat. Beautifully ... Read More
Intended to be a Luxury Christmas break with friends. Spoilt by MSC poor administration and response to written requests ie booking trips in advance of cruise etc. Subsequent complaints about balcony obstructed by life boat. Beautifully ship, good cuisine and some good entertainment. Cirque de Soleil awesome. Good itinerary. Wrong choice by our group - too big a vessel. Lots of under utilised space (corridors to Formula 1 vehicle for example). Buffet dining - food good but over busy area; reasonably sized too small for winter cruises hence loud and congested. Reception - constant queues. Lot of ships staff were indifferent to your comments. Cabin lovely. Balcony very very disappointing. Their structure for communications for good/bad messages very, very poor. Complaint re balcony on return home and whilst away not dealt with. MSC Responses very very slow. Still not resolved at the time of writing this review. On this basis would not cruise with MSC again having had 2 cruises with them. Read Less
2 Helpful Votes
Sail Date: December 2017
Arrived at Barcelona embarkation point at about 11am. We offloaded our bags at the desk outside and were given a number but on stating we were Black card members the number was taken back and we were given another card with a symbol on it. ... Read More
Arrived at Barcelona embarkation point at about 11am. We offloaded our bags at the desk outside and were given a number but on stating we were Black card members the number was taken back and we were given another card with a symbol on it. We went inside and it was chaos. There were people crowding around this poor woman who was shouting “step back, step back”. She ushered us through and we went straight to the check in desk. After checking in we were told to keep our card in our hands till we boarded the ship. We had been pre-warned about the scam whereby they take your photo on embarkation and then the photos appear in your cabin and 19.99 added to your bill the day before disembarkation. A woman swiped our card but we said we didn’t want our photo taken. She tried to say it was security but we knew it was not. We boarded, our real security photos were taken and we were good to go. Even though they did not take our photos the 19.99 appeared on our bill on the penultimate day so don’t let them swipe your card as you’ll still be charged even though you’ve had no photos taken. Very shoddy. That means you have to drag yourself down to the photo desk to get the charge taken off - which is usually 5 deep with people doing the very same thing. Shocking MSC. We had pre-purchased the £20 a day drinks package which was outstanding value - this included cocktails, prosecco, 2 red, 2 white, 1 rose wine, fancy coffees, water, ice cream. The ice cream on the promenade you have to pay for but there is free ice cream at the Atmosphere bar however it is the whippy type ice cream which I don’t like. We found the Polar bar which had 5/6 flavours of the Italian ice cream including coconut (my favourite) included in the package. There were no children using the flumes during this trip but this elderly man was having a great time to himself with a rubber tube. It was chilly but not too cold. Our cabin was an inside on deck 12 and as stated previously there is not a lot of storage space. We ended up leaving stuff in our cases under the bed. The bathroom was fine although I had to step out to get dried. The bed and pillows were comfy. The TV had only news in English on Sky but there were a few recent movies to rent. We did have a problem with fumes coming into the cabin and when we complained were told it was the design of the ship. They said if the wind was blowing in a certain direction the fumes were sucked back into the air conditioning system. All I know is I had a thumping headache and felt nauseous when in the cabin so tried to spend as little time as possible in there. We had early dining at 6.30pm on a table for 8. The food was fine. There was always something we could find to eat and considering my husband doesn’t eat cheese, pasta or pizza he was quite happy with the menu choices. One night I was a bit peckish so had the mini fish & chips in the English Pub. It was okay but the batter was soggy and not crispy like it should be. We did go to Butchers Cut twice as my husband enjoys a steak. Some people tried to order a drink in Butchers Cut using their prepaid drinks vouchers but were told they were not accepted. The ladies just got up and went to another bar and brought back 2 bottled of wine. We used our drinks package okay so what’s the difference MSC? In the main restaurant the service was crisp and our glasses refilled no problem. The waiters do seem rushed but were trying their best to cope. The tables are very close together and I don’t know how some of the waiters squeezed through but they did. We only went to one show and was shown how to book it on the interactive screen then our card was scanned on entering. It didn’t seem to be working that well though as most people entered in the last 5 mins without prebooking. Maybe teething troubles. We didn’t encounter any queues getting off the ship but getting back on in Palermo was a nightmare. There were 2 queues with only one scanning machine for each. On this cruise most of the scanning was done shoreside in Genoa, Palermo & Valletta. We don’t know about Marseille as we didn’t get off. In Valletta, Malta there is a very good duty free shop with cheap tobacco etc. We had pre-paid our gratuities and on checking with Reception found they had no record of receiving any monies (even after they checked ashore). This resulted in us having to tip crew who served us directly. We have taken this up with Cruise Nation as we want to know where our £98 has gone – they have replied it could take them 28 days to respond! Not good enough Cruise Nation. There seemed to be a distinct lack of seating on the ship and what seating there was - was not comfy. The chairs in the Champagne bar were too high at the sides. Half of the Champagne bar seemed to be solely for the use of people knitting or doing crafts. I asked for a glass of prosecco but was told I had to have one of their cocktails containing prosecco not just a straight prosecco. Also in the Sky Lounge (again with the most uncomfortable seats) I asked for a Baileys Alexander but was told to go to the Horizon Bar and get one there. The Horizon Bar was a sheltered bar outside which seemed to be favoured by smokers and my elegant cocktail was served in a plastic glass. We met lots of friendly people on this cruise and we like the various nationalities onboard. We would definitely go with MSC again. Read Less
1 Helpful Vote
Sail Date: November 2017
We mainly chose this cruise for the itinerary & because of the brand new ship. We have been on many cruises, only once on MSC(Divina). We were a little hesitant because of some of the reviews, but we were not disappointed. We had a ... Read More
We mainly chose this cruise for the itinerary & because of the brand new ship. We have been on many cruises, only once on MSC(Divina). We were a little hesitant because of some of the reviews, but we were not disappointed. We had a balcony cabin & opted for the Fantastical experience, which worked out well because of the drink package. I do agree with some of the reviewers that I was surprised that they charge for water at dinner. All in all, the food was good, not great. The pastries and breads, however, were exceptionally delicious. The cabin was very nice & had some very cool features, the lights being one. The balcony wasn’t large, but we are so glad we had one because every day we were in a new & gorgeous Port! If you are going to The Mediterranean, balcony is a must! In Marseille, we did the hop on, hop off bus, which was great- we got off on our return at the marina area & had lunch at a charming sidewalk cafe. Genoa- we took the excursion to Portofino Bay- we had a lovely time- it is a ferry trip, which was a little shaky on the way back, several passengers were a little “green”, but we were fine. Next was Naples, we just walked the town & had pizza in a little alley way- very fun! Messina was next- we went on excursion to Taormina by bus, so beautiful on top of a mountain, lots of shops & beautiful churches. Malta- our biggest surprise, we went by cab- stopped at glass blowing factory- could have stayed for hours, so interesting & beautiful glassware! Next we went to Medina, the former capital- lots of shopping & beautiful cathedrals. On return, we spent an extra day in Barcelona-loved it! Read Less
4 Helpful Votes
Sail Date: November 2017
I was concerned about the reviews about this cruise before departure. But the cruise was fine. There are niggles - the food isn't as good as we've had on other cruises, less choice, I think poorer quality. One of the worst ... Read More
I was concerned about the reviews about this cruise before departure. But the cruise was fine. There are niggles - the food isn't as good as we've had on other cruises, less choice, I think poorer quality. One of the worst things was the lack of hand gel dispensers in the buffet. There were sinks, but no-one used them! We took the all inclusive package, booked before departure which was worth while. Drinks are expensive, and you even need to buy water with dinner. Its a beautiful ship. Huge, but nice. Its quite noisy with all the nationalities, but you can always find a space. The theatre was a bug-bear, with people coming and going right through the performances. Very annoying. There was a lovely indoor pool with warm water! There was some great entertainment. We never got to see Cirque du Soleil as one of the performers was injured. I was disappointed by this. In the ports, it was expensive to get into Marseille - I think around 17 euros each, as it was a long way from the dock. They also charged around 8 euros to get to Barcelona - whereas there was a port shuttle for 4 euros return. The staff were great, especially in the bars. We worked our way through the cocktail list! The cabin was lovely and the cabin steward excellent - although there's not much drawer space and the wardrobe could be bigger with more hangers. Toiletries are basic, shower gel and shampoo only - no conditioner, or body lotion. We were disappointed to find that the nicest bar - which was child free was never open, even though you could sit in the lounge. On our cruise there seemed to be huge groups of travel agents being shown around which was disruptive. Read Less
7 Helpful Votes
Sail Date: November 2017
MSC Meraviglia – 13th to 20th November – Naples to Civitavecchia Background We had booked this cruise for a number of reasons, the first being that even though we have visited the majority of ports on the Western Med circuit we ... Read More
MSC Meraviglia – 13th to 20th November – Naples to Civitavecchia Background We had booked this cruise for a number of reasons, the first being that even though we have visited the majority of ports on the Western Med circuit we had never visited Naples. Knowing that we would like to see Pompeii, Herculaneum, Sorrento and some of the other main attractions, this itinerary meant we could spend a few days in Naples before the start of the cruise and tick these destinations off our lists. The other reason for booking the cruise was to experience what the latest flagship of the MSC fleet had to offer. Being launched earlier in 2017, MSC Meraviglia was billed as the most technologically advanced ship at sea. Since this cruise, MSC have launched another new ship, MSC Seaside, as part of their impressive expansion plans. Seaside and Meraviglia are completely different ships, with the design being poles apart. Meraviglia was built by STX France and Seaside by Fincantieri. Seaside focuses on getting guests ‘closer to the sea’ and is the ship that follows the sun, whereas Meraviglia is billed as the ship for all seasons. As I’m yet to sail on Seaside and can only comment on what I’ve seen on the Internet, I’ll refrain from any more comments or comparisons between these two ships. Embarkation Boarding at Naples was convenient, with the cruise terminal having decent facilities and a short and inexpensive taxi ride from our hotel helped us to relax. The signage within the terminal could have been better – luggage needed to be dropped off in one side of the terminal, with check-in / boarding being completed in the other. This could have been confusing had we not sought assistance early on. As we are Black Card members of the Voyagers club we were able to take advantage of the priority boarding – this meant that as soon as the Yacht Club passengers had been taken through security we were able to sail through the crowds. We were given our cruise cards at check in – on recent cruises the cards had been waiting in the cabin. Accommodation Once aboard we went to find our cabin, a Fantastica balcony, 14153. We had not fully appreciated on paper just how much bigger than the Fantasia class ships Meraviglia is, with extra corridors and inside cabins it would certainly take some time to get used to the layout. MSC Cabins are priced on cabin type (inside, outside, balcony, suite etc) and experience type (Bella, Fantastica, Wellness, Aurea, Yacht Club). Each experience type offers different perks. We tend to always choose Fantastica as the cabins are generally in a better location (mid-ships) preference of dining time (although not guaranteed), continental breakfast room service. The cabin itself was up to the usual MSC standard. It was spotless. It did feel perhaps a little smaller than some of the cabins we have stayed in, but still plenty big enough for two people for a week’s cruise. Storage space appears perhaps a little lacking as there are only two drawers, however suitcases fit under the bed, there is an extra rail in the wardrobe that folds down to provide extra hanging space. Lifejackets are also now stored at the muster station rather than in the cabin which again frees up some space. Our cases were soon delivered and we unpacked; alas there was still room for more clothes. To our delight the cabin also had a bath with glass shower screen; the bath was particularly nice when coming back to the ship on cooler days; great for relaxing with a glass of wine whilst getting ready for dinner! The Ship As our boarding time was 2pm, we had missed lunch, so it was off up to Deck 15 to have a look at the Market Place buffet. The buffet is simply huge! There are so many different stations including carvery, rotisserie and oriental, as well as the usual pizzas and salads. Following lunch, it was off to explore round the ship, with our first stop being The Horizon bar – an adults only area at the stern of the ship on Deck 18. This reminded me a little of NCL Epic’s Spice H2o area, only it was more spacious with a much more open feel. There were plenty of sunbeds in the staged amphitheatre area, a decent sized plunge pool and a large hot tub. We finished our glasses of champagne (Nicholas Feuillatte) which was included in our premium drinks package, which offers excellent value at £36 per day for unlimited consumption of alcoholic beverages, items in the mini bar and room service – there are very few exclusions to the package, with only some super-premium single malts, Beluga Vodka and Zacapa Rum being the main ones. Back inside and to the Edge cocktail bar on Deck 6. We were delighted to meet up with Francisco, a bar tender who remembered us from our very first cruise, and he was also very pleased to see us. From The Edge bar, it is impossible not to be wowed by the sheer size of Meraviglia; you really get a feel as to how wide the ship is, and how long she is with a spectacular view down the central promenade “Galleria Meraviglia” Meraviglia boasts the longest LED dome at sea and WOW what an impression it made! The domed ceiling is the focal point of the central promenade, with the LED screen used to show a variety of vistas, from fireworks in London, Paris, Sydney, famous ceilings of the world, ‘under the sea’, in to space, dinosaurs… Along the promenade are the speciality restaurants, the TV studio / comedy club, the chocolate shop and the Meraviglia lounge, which generally hosted the animation team’s evening games and dances. Dining One of the reasons many people decide to book cruise holidays is the reputation that cruising has for providing plentiful high quality food. On various review sites MSC seem to take a beating over the food provided in the main dining rooms, with writers suggesting the food is not good. Let me just say: Food is subjective. What I mean by this is that what suits the taste of one person may be completely against what others feel. I like to think of myself as a good cook and am somewhat a foodie. For me, the food on MSC is varied and well executed. Being a company of Italian heritage, it should come as no surprise that Italian cuisine has a heavy influence on the menu. Personally I found the food to be of a good standard and with a varied menu. The menu choices have been pared down since I first started cruising with MSC; there are now fewer options for each course and seemingly a push towards a three course dining experience. Portion sizes are adequate, and it is never an issue to have more courses – my partner and I quite often had four or five courses, as we love to try the different options available. We were assigned ‘My Choice’ dining in the Panorama restaurant and were waited on by Marcello and his team. They were knowledgeable about themenu and offered advice on wine pairings from the list of wines by the glass included in our package. Highlights of food throughout the week include the sparkling wine risotto and fillet of beef in marsala wine sauce on the first elegant night, the seafood mixed grill served on the Med night was also very well presented, consisting of a whole king prawn, swordfish and cuttlefish. Speciality Dining Traditionally, MSC have not had numerous speciality restaurants. For example, Fantasia and Splendida have just the Tex Mex / Steakhouse, Divina and Preziosa Eataly / steakhouse. Meraviglia is almost a break from this tradition with several options over and above the main dining room. These include a Teppan Yaki and sushi restaurant, a steakhouse, Italian, a British pub. With these choices, in addition to the assigned dining room and buffet options it is impossible not to find something of interest. As we are both Black Card holders in MSC’s Voyagers club, a perk is a meal for two in a speciality restaurant. We had decided to take one of these meals in the Kyoto Teppan Yaki and the other in the Butchers Cut steakhouse. The in-cabin TV and the MSC for me app now enables passengers to view the menu for breakfast, lunch and dinner. As such we checked out whether we would really enjoy the dinner menu ahead of making reservations in another restaurant. On the second night of the cruise we decided to take our first complimentary meal in the speciality dining and were able to secure a table for 7.30pm. Paul, our chef for the evening was great fun – making a real show out of the whole experience. The complimentary Black Card menu was the ‘Emperor’ selection, which would usually cost €28 per head. It consisted of delights such as sushi, miso soup, fried rice, salmon and steak. The whole experience resulted in a synergy that in my opinion exceeded our expectations. We enjoyed the experience so much we decided that we would take our second complimentary meal in the Teppan Yaki Paul was delighted to see us again when we joined him a couple of nights later for another meal! Entertainment For those who have heard of MSC before, it will come as no surprise that there are a number of nationalities onboard, and therefore multiple languages are spoken. English is always the first language, then Italian followed by French, German, Spanish etc. Announcements are therefore limited compared to other cruise lines which seem to constantly have the cruise director on the Tannoy advising passengers of activities going on around the ship. Just because the announcements aren’t there that doesn’t mean that these activities don’t happen. The daily programme is delivered to the cabin in the evening. The MSC for Me app and the interactive screens around the ship give information about what is happening, where and when. Everyday during the cruise there was a quiz of some description, multiple games, dance lessons, and even Master Chef at Sea! MSC have partnered up with the TV programme to bring something different to their cruises. To qualify, contestants must take part in a quiz. The top scoring individuals are then chosen to take part in the live show in the theatre. I was lucky enough to be chosen and was paired up with another contestant from Portugal. It was certainly an experience and quite nerve wracking to try and prepare something tasty and well presented in front of a crowd of 700 using the following ingredients: galia melon, honeydew melon, watermelon, strawberries, feta cheese, balsamic vingar, olive oil, salt and pepper… By a sheer miracle we won and came away with various MSC and Masterchef branded goodies! On Meraviglia, MSC have teamed up with Cirque du Soleil who perform two different shows. Unfortunately, for much of our sailing there was an issue with some of the equipment in the Carousel Lounge – the special area deck 7 aft beyond the casino dedicated to these performances. This unfortunate issue meant that there were no shows until our penultimate night. We managed to secure two seats for the final night of our cruise to see the Sonor show. The show was absolutely excellent. We’d pre-booked our show and cocktail ticket online so we were really glad we managed to get to see Cirque. It is almost impossible to describe the show other than breath-taking. The comfortable and well-designed lounge with excellent views of the stage even from near the back, the amazing acoustics, wonderful costumes and of course the excellent artists. There are also three theatre shows per night, of two different shows, which allows passengers to perhaps see something they might have missed. We attended the Opera based around La Boheme which was very good indeed, with live opera singers. Conclusion There is far more to Meraviglia than I have mentioned so far – so many bars and lounges, waterslides, simulators, night clubs, sports parks – it would take weeks to write anything further in detail on all these aspects. We were certainly wowed by the ship and can see why she is the eighth wonder of the world. During our week onboard we were made to feel like celebrities; so many of the crew recognized us from previous cruises and were genuinely pleased to see us. Nothing was ever too much trouble. My only criticism would be that there did seem to be a lack of seating on occasion. This wouldn’t normally be much of an issue for us, however my partner is recovering from a broken ankle. It was always possible to find somewhere to sit by moving to a different bar or lounge, however this could be inconvenient when wanting to listen to a certain act. I’m confident that there is something for everyone on this ship and that she is a real game changer. For the moment though MSC Fantasia will still remain my favourite and hold a very special piece of my heart having spent so long on her and her sister Splendida. Being that bit smaller than Meraviglia Fantasia has all of the facilities of a big ship but offers the familiarity of a well-loved holiday home. Would I sail on Meraviglia again? Yes, I would, but possibly only for a week or ten days – the ship has so much going on it’s impossible to ignore the multitude of activities and attractions and just ‘switch off’ and relax. Read Less
2 Helpful Votes
Sail Date: November 2017
Looked forward to this cruise and ship, this was the second of the year with MSC after the fabulous Divina in February 17 & Splendida Sept 16, I knew exactly what I was going into. This ship is a fantastic modern marvel of ships ... Read More
Looked forward to this cruise and ship, this was the second of the year with MSC after the fabulous Divina in February 17 & Splendida Sept 16, I knew exactly what I was going into. This ship is a fantastic modern marvel of ships & pride of the fleet but thats where it ends, in my mind there is something missing and I couldn't put my finger on it, yes you get the usual europeans in the buffet, lifts and anywear they think they have to be first in/out without queuing/waiting but it's not that. For me it was the bars /lounges a strange set up - Edge bar (best bar) few seats & tables that soon filled up with people not drinking, reading or playing cards (their prerogative). Champagne bar with no-one in, which is bigger more seats tables than the edge bar that only sells champagne and prosecco! I don't do champs or prosecco more of a G&T man so that bar was out for us. Sky lounge - biggest lounge plenty of tables & chairs, Jazz singer and band all night one drink and your out of there but it was never full or busy. Tv lounge quite entertaining if you like European tv comedy think Eurotrash, the English pub was ok in the afternoon food was good but you had to pay for it, felt different in the evening with not many people in. The sports bar was a joke compared to the Divina/Splendida and reminded me of a sports centre reception we had one drink in there and didn't go back no TVs to watch sports!! The Galleria Meraviglia bit like the trafford centre but I get it and enjoyed it best part of the ship. Food - Main restaurant small portions, bland food plenty of sea food if you like it, I don't pay for restaurants we had a package steakhouse, Eataly & Kaito sushi & Teppanyaki which is only the sushi part (we did pay for teppanyaki) now this package is good value but be warned the menus are very short if you don't do seafood be warned, in my opinion the food in eataly was crap after eating in the Divina eataly I expected something of the same it didn't by a long stretch after a complaint to the MaitreD' he organised food I can eat in Kaito Sushi so thanks for sorting that. Steak house excellent apart from the fillet the wife got 8oz on the plate looked lost it had shrunk so much was cooked med, my 14oz sirloin looked like a 14oz sirloin on the plate cooked the same med' starter of goats cheese tart with blueberries was excellent. Buffet was the usual MSC joke they have this down to a fine art but we are use to it and except it for what it is. Room interior deck 13 very small but comfy I lived out of suitcase wife filled the small wardrobe. I could go on about all parts of the ship but I won't. To credit MSC Boarding/Disembarking is the best I've had (all 3 cruises) the staff Waiters, bar service, room services are excellent and work hard while keeping happy. Reception you only speak to them when you have a monetary/billing issue and you are on first name terms by the end of the week but they sort everything out!! Will I go on Meraviglia again......... Maybe.. ish! Read Less
25 Helpful Votes
Sail Date: November 2017
We did a review of our September cruise on MSC Preziosa where we concluded that the cruise and the on board experience was much better than we feared… that cruise was a planned dry run for Meraviglia which had been booked for a year and ... Read More
We did a review of our September cruise on MSC Preziosa where we concluded that the cruise and the on board experience was much better than we feared… that cruise was a planned dry run for Meraviglia which had been booked for a year and was to include 2 mid 70 year olds with us… We diligently followed all the reviews of Meraviglia since her launch and frankly we were pretty concerned (understatement) by the reviews we read. We were within inches of cancelling before the final balance was due because all aspects seemed to be so truly awful… thanks goodness we didn’t as it would have been a horrible mistake. Our biggest reflections before some of the specific details would be: 1. What one cruiser may intensely dislike may not feel as bad, or even might be good for another - everyone’s experiences and preferences are different and it’s important to remember and respect that. Generalising is difficult and maybe misleading – comments like ‘everyone I spoke to…’ can be misleading as there are 5,000 cruisers on board so it’s likely a tiny sample and behaviourally human beings rarely openly disagree with those they are chatting with.. particularly brits tend to avoid the conflict of open disagreement with those who have strong opinions… its easier to agree whether true or not…. 2. You have to respect in an open minded manner that reviews when published are well considered, balanced and well thought through and not overly influenced by specific personal ‘one-off’ experiences. There is a real responsibility on reviewers to be authentic in their views but objective and factual rather than scare mongering and advising others not to cruise with MSC because it is so bad is probably not helpful. 3. Things change with ships, particularly new launch ones, and the experiences in the first few months may not be the same as those once the ship and crew bed into their roles, surroundings and on board processes. So our overall experience – we had a great time…. Superb value and we would do the same ship again without hesitation…….. Not ‘perfect’, but then we always manage to find something ‘not perfect’ with just about all of the 30 cruises we’ve done on RCL, Celebrity and Azamara!!!! And we found a lot more wrong with our experience of P&O (which again is quite different to many others and we respect that). Dealing with some specifics which we noted and were concerned about when we read reviews (am sure I’ve not got them all, so please treat this as just some we could quickly remember without doing tons of research!). Also please treat my observations as our reflections of OUR experience – am sure there were some of the same cruise who had very different views (indeed we could hear some on the coach to the airport…) and their views are clearly as valid as ours. They just experienced something different and saw the world differently. General Admin Check-in at airport – brilliant at Gatwick with BA – we were able to get checked in the night before so just went straight to security and breakfast! We had some frustration in the run up to the cruise as MSC will not allow anyone to access their flight booking as they treat their guests as a group booking as a result we couldn’t buy extra legroom seats or do any form of online check-in in advance. That said being able to check in the night before at the airport was great. Flight/ seating – the flight was very full and is frankly a bit of a flying bus service, but it was fine. Transfer at airport – we were met straight away once we were through immigration and customs with a bit of a wait until all passengers from other flights were through and ticked off. The representative lady did a nice thing for everyone as it was pouring with rain and she asked the driver to bring the bus to the front of the terminal so we could load up under cover… I understand that normally you have to walk to the bus (true or not I don’t know but if it is she was kind to us all!). Check in at port – at the port bags were transported for us directly off the coach to the ship without us seeing them and the check in process was very quick and clean (again whilst Genoa is one of the bigger embarkation/ disembarkation days for the cruise, for us, it was better that there wasn’t a full 5,000 person turnaround day and its phased over the course of the 7 days). We like this aspect and don’t see it as a negative at all. Disembarking – jumping to the end of the cruise! Disembarking, getting cases and boarding the bus to the airport was excellent. We’ve never experienced it being so easy to get off and get to the airport on any previous cruise! General On Board Experience/ Admin Ship – the ship is beautiful, spotlessly clean and very modern. It reminded us a lot of Anthem of the Seas. We liked how open plan it was with plenty of walking space so rarely did it feel very crowded except when there was maybe a sale on with the fragrance or watches or a specific event over-spilling out of a bar. We found the layout easy to navigate and never had a problem re waiting for lifts etc. All in all it was very much in line with the ‘big ships’ lines we’d sailed on before. Language – it felt like English was the primary language and whilst it did take a while to get through the announcements given the number of languages to be covered it didn’t inconvenience. Technology/ booking – we’d read a lot about things not working and maybe things have now been upgraded as everything worked well for us. The ‘MSC for Me’ app worked with the free on board wifi really well and the touch screens were great for menus or booking shows initially. We were able to link on board accounts for 2 rooms to one room, sort credit cards out easily. It was good for us but we saw lots of people having difficulties although most seemed to be more a case of needing help to do basic and simple things rather than actual problems. (Some people from certain countries just couldn’t be bothered to read or do anything for themselves so went to guest services to be spoon fed some of the most basic aspects). Guest Services – they have had some real hammer in reviews but I have to say we visited them 3 times during the cruise for little bits of things and we had a good experience. We never had to wait more than 20 mins and in each case the person helping us really wanted to just do their best and solve the issue. There was no ignorance, no bad behaviour, no nasty edge – we felt they were pretty good. I’m sure they get frustrated with some of the queries and some guests wanting to ask them everything under the sun as the queues get bigger and bigger but they try hard not to show it! Charges – there is a daily ‘service charge’ of 10 euros a day per person which gets added to the cabin account each evening. These are not gratuities in the old manner they are charges for services and facilities (as the name suggests) similar to many hotels do now. If you experience poor service, don’t agree with the auto approach to service charges and want to hand over cash to those who provide you great service, or are too tight to pay them(!) they can be removed via going to guest services we understand. Midway through the cruise there is a 1 euro per person donation to UNICEF also added to the account. We had no issues at all with any random charges coming onto our bills from other cabins, or unexpected charges as it was all clear upfront re what would be auto charged to our rooms. We saw a lot of people at guest services querying accounts/ charges but overhearing most seemed to be surprise at the daily service charges or the UNICEF one – maybe they didn’t know about them or read the docs? Drinks package – As per our review of Preziosa we cannot recommend this more highly. Having the ability to order pretty much anything you want and for the bill once processed to be zero to the on board account is excellent value for money. We checked with a very helpful guy as soon as we got on the ship whether all 4 of us had the right all-inclusive code and he checked his iPad and confirmed that to be the case – all good and away we went to the bar! If in doubt re any drink that might/ might not be included just ask a waiter/ bar tender they will happily tell you if it is or not (it does clearly say on each drinks menu that if there is an asterisk next to a particular drink its not included though). But the ‘Bar and Restaurant all inclusive’ package covers pretty much everything you need (including waters, teas, coffees, juices, soft drinks etc.) . The deluxe package, for us, was unnecessary to be an upgrade. With the on board account we never had a charge made to us for any drinks we ordered or wanted to order. Included versus extra charge aspects – we’d read some pretty scary stuff that what you received included in the cruise price was very little and everything was an upsell. That was not our experience – yes we paid for the all-inclusive drinks package but we’d have had to pay that spend multiple times over if we had bought drinks at the bar by the drink… food and entertainment is included, except for cirque de soleil as a premium show and the speciality restaurants (just as all other cruise lines). It’s a choice to spend more to experience more and the basic cost plus drinks package worked really well for all of us. Photo before boarding – the only naughty bit I’d warn future guests on is the ‘compulsory’ photo taken by the ships on-board photography team ‘for security reasons’ of all members of each cabin just after you’ve checked in and received your sea pass card (before you get to the boarding area). This is NOT the sea pass security photo that identifies each guest when disembarking or returning to the ship… guests will have either already uploaded this or have it taken by the ships security people as they physically board the ship… it is a con replacing (on other cruise lines) the entirely voluntary photo that can be taken for a souvenir of boarding day (typically with the ship as the canvas backdrop). They insisted on taking the photo despite our strong protests - we refused twice and they wouldn’t give us our sea passes back until we were prepared to stand there and have a photo taken! The reason for this is that the photo will be printed and delivered to your cabin on about day 3 or so and if you do not want (to buy) it you must return it to the photography booth or they will auto charge you for keeping it – it’s not a complimentary freebie… Shows – we quite enjoyed the included shows. There was no ‘laughing at the performance’ and very few people leaving shows even though we always went to the 10.30pm performances. They tended to last about 40-45 mins which is about right for that time of night and generally its clear they do put a lot of effort into them. That said, a bit like our Preziosa experience, it seems like MSC are trying to put almost too much into the shows, the cast is much bigger than other cruise dance/ singing casts we’ve seen, with too much content and sometimes this slightly detracts from focusing in on what’s going on. The quality isn’t anywhere near Norwegian’s Burn the floor or RCLs broadway shows but they are not likely to be so. Overall it was what it was – decent included entertainment that you can go to or not… your choice. Music – on board the ship there was quite a lot of music or various styles – not all of it suited us but it was ok. Staff motivation – we’d read a lot how downhearted and unfriendly the crew and staff were in people’s view and this had worried us too. Just to say whilst we encountered the odd individual who was not friendly and who looked like being on board was the worst life choice they had ever made (as we have on every cruise) generally the service, friendliness and effort to try to provide a service was really good. We experienced nothing more negative compared to other cruises we’ve done. Cabins Stateroom – we went for 2 ‘bella’ balcony staterooms which is the lowest of the ‘experience’ levels and contrary to some reviews we found the rooms really nice. The space in the room overall is pretty good, with the sofa being the biggest we’ve seen on ‘normal’ balcony cabins. Storage is small with only 8 hangers (so we took 8 of our own too) but there is also a second pull down rail underneath the main rail in the cupboard which is a clever addition. We never struggled for storage space overall and certainly didn’t need to live out of the suitcases (which immediately went under the bed and were not seen again until the last night!) A big tip for people considering Meraviglia – we had cabin 8127… it has the biggest balcony we have ever seen outside the most expensive suites. It was permanently in shade as the superstructure overhung it but you could have fitted 9-10 people laid down on the balcony and held a party for 15-20 on it. It really was huge. TV was great – not many English channels but still at least 4 in English (remember they are catering for at least 5-6 languages on board). Attendant – he was great. We are ‘low maintenance’ guests but he was always available and provided ice and glasses when needed for us to have a celebratory glass of champagne on our (enormous) balcony with the older folks. Everything kept really clean and tidy. No complaints at all re the stateroom. Bars Bars on decks 5 and 6 – these are very open plan and so feel almost more like coffee bars than cocktail bars and this does impact both on the ‘atmosphere’ of the bar and the degree of noise as people are constantly walking past you. The service was pretty good and generally a nice place for an afternoon beer or coffee, but not really night time bars. English pub – this was a nice place to sit for a short time but seemed for reasons we couldn’t explain always to be slightly chaotic. The guys behind the bar didn’t seem to be in control of what they were doing and the range of beers, what was ‘on’ or ‘off’ at any point was inconsistent. It needs something to ‘get it going’ in our view as something was missing. Sky lounge – this was our favourite bar by far. We went there every night after dinner and spent most of the evening and night in there. Great place, very club like atmosphere, drinks were good. It was adults only and was used in the day for private events but never in the evening. The jazz trio were tedious… but just about tolerable! Pool deck bars – these were all good albeit the bar tenders seemed a bit surly at times in the afternoons (maybe they were cold having been outside all day!) Dining Food – is a critical element of our cruise. We were so concerned at this aspect going with our older folks that as mentioned earlier we nearly cancelled. However, we were very pleasantly surprised – we did not experience ANY of the horrible negatives people have written about – the food was not tasteless, when freshly delivered food was not luke warm, there was choice and we were really relieved and pleased. Maybe we were just very lucky or more tolerant I don’t know – but the fish and pasta were always very nice. Breakfast MDR – we ate at the Deck 5 Waves restaurant for breakfast on most occasions and the menu stays the same (not surprisingly) each day for breakfast. Service was pretty good if not a bit chaotic, you cannot click your fingers for waiters to come to you, they will bring juice, breads, pastries trays on a circulating round the tables basis and tea and coffee pots to fill glasses – it means you can wait a while for a fresh cup. The hot food is cooked to order and was lovely (omelettes were very nice). Breakfast buffet – we did the buffet a few times for breakfast – it was a bit chaotic and the behaviour of some of the Italian and Spanish guests was generally poor but nothing too negative re the food itself. In our experience pretty much all cruise buffets at breakfast resemble a rugby scrum! Lunch MDR – we ate at Waves only a couple of times for lunch and it was nice. It was fairly quiet, good service and the food was good with portion sizes that were enough but not huge. Lunch buffet – we tended to do this most often as we were off the ship a lot and only got back on towards the end of service. Food was good, hot and we didn’t experience the complaint that the choice didn’t change at all. Yes the breads, pastries, fruit, salad, pizza etc were the same but other items (particularly the ‘ethnic’ choices) changed each day. Dinner MDR – we were allocated the Olivio D’oro restaurant on deck 6 for first sitting 7pm table for 4. We had asked for second sitting, but we decided to stick with 7pm as it actually suited our older guests a bit more than waiting till late to eat. Our experience of dinner was a positive one – the food was good, no-one complained re their choices, nothing was cold and we had no-one struggling to find a choice that they would like. We didn’t experience the issues reported re waiters not filling water or refilling wine glasses… it is true that there are less waiters handling each section than RCL and so the main waiter for your table does have to work harder and therefore maybe we were lucky. But the service was very good. The portion sizes are not huge (just as on Preziosa) but neither are they small – they were perfectly adequate. Also we never had any problem or funny look from our excellent waiter Imam when we ordered 2 starters (seafood or salad, plus a soup) and a main as a third course. He seemed to see it as perfectly normal and fine – again maybe we were just lucky. Dinner buffet – we only did this once and found no issues with it. The chaos was less (whilst still poor behaviour from our Italian and Spanish cousins was still a feature…) and so it was more of a relaxed atmosphere than at lunch or breakfast. Food was good and hot. Grab and go – we only used this once when we were back on the ship very late from a full and busy day of touring around Barcelona. The pizza and hot dog was good. Butchers cut – we ate there on one occasion and we found the steaks to be very good. The filet mignon in particular is lovely, albeit with the dining experience we only were allowed one side dish each which seemed a bit tight as they weren’t big enough for table sharing. Overall for Euros 39 it wasn’t cheap but was very nice. Ports/ excursions – this cruise was very port intensive (only one sea day) and we found that we really enjoyed this. We didn’t do any planned MSC excursions as they looked pretty pricey for the time/ activities involved and generally the ships docked close enough to the cities to be able to largely do your own thing. Naples – we wanted to go to Capri (we’ve been before and wanted to take the old folks) but we felt on balance we didn’t have enough time so we got the hop on hop off bus which was a bit expensive at around 25 euros and not really great value. We don’t really like Naples very much and it did show some nicer parts but it still didn’t really ‘do it’ for us. Messina – we had never been to Messina before and we found it really nice. Initially we got off the ship and just had a walk around the streets and then boarded the hop on hop off and did both lines for the rest of the day. As one guy rightly said on the bus, it was the best 15 euros he’d spent in a long time. One line was in town, one along the coast. Only downside was the commentary was via microphone and all nationalities showed their worst behaviours – Italians talked loudly during every language (including their own!), Spanish largely the same, germans all ex their own, French the same… you get the picture… no-one heard much as a result! Also a tip – don’t ever get a car hire in Messina and be careful crossing the road… we had never seen so many cars with scrapes, dents, banged up bumpers – I’m not exaggerating to say it was virtually every car….double parking everywhere… one business not to be in is car insurance in Messina! Valletta – wow what a bonus. We had never been to Malta and the capital was lovely with fantastic weather even in mid-November. You dock within 20 mins walk of the town (quite uphill to get there, but all downhill back!). We got off and walked around the town, very clean, very nicely presented, nice bars and restaurants. We watched the mid-day cannon firing. It was very easy, lovely views from the cliff top. It was a real highlight and I’m surprised more ships don’t dock there. There is a real attempt to invest in the city. It was a real highlight. Barcelona – we’ve been to Barcelona a number of times and sailed out of there a lot but the city never fails to impress. It’s such a well laid out, classy city with so much going on. We chose to walk off the ship and over the bridge to the WTC to pick up the hop on hop off bus rather than take the MSC shuttle which would have been 10 euros each to go to the same place. It’s about a mile and half but up and downhill to get there. We did both bus lines during the day (swapping over at the Plaza de Cataluna – brilliant place for food/ drink) for 28 euros each (25 for pensioners). Super tour and brilliant but a long day. We walked back to the ship which felt hard going on the way back! Marseille – we’ve been a few times and so decided to stay on the ship. Easy day, a lie in, a few beers, quiet lunch….. some cocktails, then packing in the afternoon! Overall, it was a super holiday. The ship is up there with RCL, the service seems to have improved and the food we found to be pretty good. For the price paid it was super value (much cheaper than RCL or NCL). My wife’s father summarised it best when we shared that we thought we ought to cancel way back in July – he said ‘look people see things differently, whatever it turns out to be like, we’ll make the best of it..’ – he was totally right. Fortunately we didn’t have to make the best of it because it was genuinely good. Next up is my favourite ship in the world in December …….. the absolutely glorious and truly awesome Oasis of the Seas – it will be interesting to compare that to our last 2 cruises on MSC…….!!!! I hope this has been at least slightly helpful to people. All the best. BIG ROGER. Read Less
8 Helpful Votes
Sail Date: October 2017
We've just returned from the Meraviglia, taking our children and grandchildren. Over the last few weeks I have been reading these reviews and getting more and more anxious, to the pointing of considering cancelling and losing a lot ... Read More
We've just returned from the Meraviglia, taking our children and grandchildren. Over the last few weeks I have been reading these reviews and getting more and more anxious, to the pointing of considering cancelling and losing a lot of money. But we decided to go for it .. and I am so pleased that we did, as many of the reviews I read do not equate with what we experienced. I found the majority of staff to be very friendly and service was efficient. They always made a special fuss of the children. I had imagined living on pasta and pizza for a week, but there was a huge choice of food at the various cooking stations in the buffet .... it did get crazy busy sometimes but we always got our food reasonably quickly and found an empty table to sit at. Main restaurant was good in the evening and so were the waiters. We also paid extra for the Cirque du Soleil dinner show which I thought was excellent and well worth it. The only other restaurant that we tried was the Teppanyaki which we paid for too .... and it was a great evening with really good food. The other facilities were good too and I never noticed it that crowded by any of the pools even on the sea day ..... What I didn't like was that there were people boarding and disembarking at every stop, which gave it the feel of a glorified ferry, with suitcases in the corridors every day, and safety briefings ..... rather than just one day for everyone checking in together. The ship docks about 25 minutes drive to Marseille in the middle of nowhere, so you have no choice but to pay around 17 euros for their return shuttle into town or take an excursion. I think charging for the shuttle to take you where you should be anyway is just greedy and it should be a free service. It also felt quite rocky at certain times - I'm normally a good sailor but had to take sea sickness tablets one night. Finally, watch out for the photo shop con ! They put photos in your cabin during the cruise, which you think are a gift .... but when you check your bill at the end, they have charged 30 Euros for them ..... you need to take them back !! But on the whole the cruise was very good and I liked the mix of nationalities. It's very lively but I didn't see any rowdy behavior .... lots of children on board but there is a quiet adult only bar too, and I would recommend cruising in Aurea Class, which gives you a massive private deck to have use of, plus a number of other extras including a complimentary massage and drink package.. Read Less
5 Helpful Votes
Sail Date: October 2017
Given, that my wife and I have now completed a number of cruises (with both Royal Caribbean and MSC), I think I am finally qualified to write a meaningful review. In 2013 we cruised with MSC Preziosa in the Western Med and the itinerary ... Read More
Given, that my wife and I have now completed a number of cruises (with both Royal Caribbean and MSC), I think I am finally qualified to write a meaningful review. In 2013 we cruised with MSC Preziosa in the Western Med and the itinerary included Barcelona, Naples, Genoa, Messina, Tunis (Tunisia) and Marseille. It was a fantastic experience, which subsequently led to us fast becoming "cruise junkies". Since then we've cruised on Royal Caribbean's Allure of the Seas and MSC Divina, on different routes in the Caribbean. Whilst on the Divina last year, we heard from the Captain at the "special" Captain's Cocktail Party (essentially a thank you for passengers who return to cruise with MSC), about MSC's plans to role out new ships over the next few years. So, when MSC invited us to partake in the live streaming of the christening/launching of the Meraviglia earlier this year, it certainly caught our interest. We subsequently browsed Meraviglia's itinerary and noticed that with the exception of Tunis, the route throughout October was the same we have previously done. Due to terror attacks in Tunis, it was replaced by Valetta in Malta. We took the decision to book, based on the ship and not so much the itinerary. And we also decided to "spoil" ourselves by choosing the Yacht Club Experience. The Yacht Club Experience (YCE) is best described as being an exclusive area within the ship, only accessible to those passengers who purchase this (expensive) option. There is a myriad of shows, bands and other forms of entertainment, including the amazing Cirque du Soleil on board, which this this review does not seek to cover. The review does however speak to our personal experience; Embarkation for us was in Marseille. YCE passengers are greeted by butlers (they are available 24hrs on call in the Yacht Club), who basically do the checking in whilst you sip on bubbly. They escort you to your cabin and make sure you feel totally pampered (I warned my wife not to get use to the lifestyle and not to expect the same when we get home!). We had cabin 18016 on deck 18. The cabin was plush, vast and did not disappoint. A chilled bottle of bubbly awaited on the coffee table, along with fresh fruit (which is replenished daily. A mini bar is also available for your use and stocked daily. The bathroom (shower only), is a nice size and packing/closet space is more than ample for the 7 night cruise. There's a Nespresso machine with coffee capsules for your use, but no froth machine. The bed was firm but comfortable and YCE passengers can request varying density of pillows. YCE passengers have access to all public areas and may also choose to dine in the general dining areas. However, the Yacht Club has it's own dining area, lounge and pool area. With 5700 people on board, it was nice to escape the hustle and bustle and retreat to exclusivity on occasion. YCE passengers also have free access to the Thermal area. This has various steam, sauna and other jet baths. We had absolutely no problem with the cleaning services, or that of the butler and dining staff. In general, I think MSC can be proud of the people who tirelessly perform these tough duties. YCE passengers also have the added benefit of being able to book excursions and shows with the YC Concierge. However, let me deal with the irritations; MSC........ when I pay for an all inclusive Yacht Club Experience and you tell me that all drinks in any of the bars and restaurants, excluding only the speciality restaurants (because this is how you advertise it), then expect me to get very irritated when I am told by the Concierge that this is not entirely the case. I then am told that in some restaurants where there are prices on the menu and in some bars where there are 2 asterisk, these are not included in the package. This scenario became the bane of my cruise. MSC...... It's either all inclusive or not. You need to be honest with me from the start! Then there is the Captain. Maybe it's not him personally, but the folk who plans his public itinerary. Passengers make a big deal about meeting the Captain... we even dress up for it. So if you plan a gala event, planned for 7pm sharp, then have the decency of being there on time! MSC.... with the Meraviglia, you have embarked on a similar operating model to Royal Caribbean, with the expansive promenade and varying themes. I accept that you need to be innovative, but you need to get it right or else it's a disaster. We have met and taken pics with the Captain of all our cruises, bar the Meraviglia...... after waiting for nearly an hour, we just gave up and went for dinner. We thought, we'll catch up with him at the special cocktail party (which on other MSC ships, is held in a lounge aft of the ship). Alas, this was also a disaster. Arriving early for the event, we were ushered to seats by the entertainment crew and when the Captain finally made his appearance, it was on a balcony in the promenade, nowhere close to where we were told to sit. I should stop whinging now. Folks, the Meraviglia is stunning and I expect the new MSC Seaside and others that will follow, to be even more spectacular. The Yacht Club Experience is very different from the "normal" exec balcony suites. I nearly forgot to mention...... we did not sample foods in the general dining areas, but in the Yacht Club, the food and wine is excellent!!! Be aware that some parts of the Western Med are already quite cold in October, with temps in the mid teens (Celsius). Read Less
4 Helpful Votes
Sail Date: September 2017
For my next travel we will chose another dates because we don't want to travel in a ship where there are a lot of children whose parents don't look after them. Jacuzzis with children jumping, children arguing, running without ... Read More
For my next travel we will chose another dates because we don't want to travel in a ship where there are a lot of children whose parents don't look after them. Jacuzzis with children jumping, children arguing, running without education. We don't like the places that MSC goes, for example Marsella!!!! I prefer Villefrance or Niza. Napoles is a dirty city and If you have been in Napoles and You have visited Pompeya the second time that you go to Napoles isn't good. The Meraviglia is incredible. An excelent service in the restaurant by dinner with Sihuare. We have looked other MSC ships but we don't like the ports that MSC travels, in Caribian I prefer the Pullmantur round (Cartagena de Indias, Panama) we don't visit a lot of islands without history and we want to visit monumental cities. Msc is an Italian company and you know this is an Italian Company all the time. When you can talk with a Spanish service is good. Read Less
10 Helpful Votes
Sail Date: September 2017
Our first cruise with MSC. We were very apprehensive after reading lots of bad reviews.Last year we did RC Harmony of the Seas and the Mereviglia came up to the same standard. Food good, speciality restaurants excellent ,Cirque du Soile ... Read More
Our first cruise with MSC. We were very apprehensive after reading lots of bad reviews.Last year we did RC Harmony of the Seas and the Mereviglia came up to the same standard. Food good, speciality restaurants excellent ,Cirque du Soile dining package amazing.The entertainment team work their socks off. Plenty of activities around the ship extra payment needed for some ,like most ships. We didn't do any port excursions as we had done same itinerary a few years ago.but you can easily get off ship and do sightseeing with hop on hop of buses in most ports. We also had the drinks package which was pretty good value for money although some "premium" drinks and bottled beers were excluded. This did not affect our use and enjoyment of the package as there were plenty of cocktails etc to try! It is worth pointing out that the British pub bar had a good range of draught beers to sample, although the draught cider was "off" for the whole cruise and no one could explain why. We weren't sure how the gratuity system worked but it became clear when a €10 per person per day charge appeared on our on board account! The interactive screens around the ship were were great for booking shows etc, there was something to see or do every night. A disappointment was a vague dress code for evenings which saw a lot of guests turning out in shorts and flip flops, a huge contrast to the ships crew who were all immaculately dressed. Cabin was a good size and tastefully decorated, our steward was polite, friendly, attentive and efficient. I noticed some guests ignored the no smoking on the balcony rule which made us close our door for the smell of smoke coming in on several occasions. All in all a very good experience though. Read Less
34 Helpful Votes
Sail Date: August 2017
I was very apprehensive when reading such bad reviews about this brand new ship - we were pleasantly surprised with nearly everything. Most staff were very helpful & polite, cabin excellent, ship spotlessly clean, entertainment was ... Read More
I was very apprehensive when reading such bad reviews about this brand new ship - we were pleasantly surprised with nearly everything. Most staff were very helpful & polite, cabin excellent, ship spotlessly clean, entertainment was okay, food was good quality, drinks package excellent value. Excursions were very wel organised & excelent value for money. Embarkation also was excellent. My only gripes were that the buffet restaurant was extremely busy for breakfast ( resembled a cattle market at times) but compared to prices of other cruises MSC are very competitive. My biggest gripe being the total lack of respect & utter rudeness of fellow passengers (mainly Italian origin) . Two of them almost started a fight around the pool, all over a sunbed! Other passengers all commented about this being the only thing that spoilt their cruise. Inevitably this can happen on any cruise liner! I would definitely return on a MSC cruise in the future. Read Less
27 Helpful Votes
Sail Date: August 2017
Having watched the Meraviglia being built at the STX shipyard in St. Nazaire in France, also having never sailed MSC before we thought we would book a 7 day cruise from Genoa. Embarkation was smooth, on board in 30 minutes. As we walked on ... Read More
Having watched the Meraviglia being built at the STX shipyard in St. Nazaire in France, also having never sailed MSC before we thought we would book a 7 day cruise from Genoa. Embarkation was smooth, on board in 30 minutes. As we walked on board the first part you notice is the fabulous Sky LED screen, really amazing. As we had prepaid the 3 meal packages, Eataly, Butchers Cut and the dinner and Cirque de Soleil show, we booked dates and times straight away. We then explored the ship, the Swarkowski staircase is absolutely amazing, beautiful. The public lounges are well designed and decorated. The Market Place Buffet was very busy with lots of Italian and Spanish families on board. Similarly the pool area was very busy and not many empty sun loungers were available. Our stateroom was soon available on Deck 13, found to be tastefully decorated, large king sized bed with really comfortable mattress and pillows guaranteeing a good nights sleep. Breakfast and lunch in the Market place buffet was busy, a good selection of food available, however, one has to stand one's ground when being pushed around by other families, otherwise, one could be pushed out altogether! We were booked in the Waves restaurant on Deck 5, lovely design, good service, we were table 128 and Willian our waiter was superb. The entertainments team were superb, really ensuring they were making sure the children and adults were enjoying themselves. We found service across the whole ship to be good, sometimes there was a wait for drinks at the pool bar at busy times, however, the Horizon bar at the stern was better. We went ashore in every port except Barcelona where sadly, the previous day, 13 tourist lost their lives in the terrorist attack. We did not book and official shore excursions. My partner and I are senior citizens and travelled as a couple. You may ask, why do I say wonderful ship, wrong cruise? Meraviglia is a wonderful ship, however, with the increase in cabin numbers, of course there are more passengers. It is sad that some of the other European countries seem to have no control of their children and lack total respect to fellow passengers. Several times I literally had to push my way out of the lifts as other passengers were pushing in before we could get out! Would I cruise on Meraviglia again, most definitely but NOT in the Mediterranean region and also when there are no school holidays! Dave the Rave. Read Less
22 Helpful Votes
Sail Date: July 2017
Family reunion group of 14 - ages 12yrs-80yrs. Check in was a breeze at 12 noon: staff was efficient, courteous and pleasant. Our cabins were on decks 11, 12, 13 - midship near panoramic elevator. Inside cabins were dimly lit, needs ... Read More
Family reunion group of 14 - ages 12yrs-80yrs. Check in was a breeze at 12 noon: staff was efficient, courteous and pleasant. Our cabins were on decks 11, 12, 13 - midship near panoramic elevator. Inside cabins were dimly lit, needs better lighting or brighter decor. As always more hangers would be a bonus. We had fixed early 7pm dining, a must for ensured group seating, plus if you have Cirque show tickets it's better to watch after dinner as opposed to late seating when you don't finish dinner until close to midnight! Pool area was always jammed pack: people hogging seats and sunbeds with towels, etc. Gym had great equipment. Best meals were actually buffet; main dining mediocre, sometimes bland. Automated system on board was a joke: meals got mixed a few times, drink packages purchased did not show up on account so was charged a few, hit or miss at times, Other than that, restaurant staff went out of the way to please. Cirque tickets pre-purchased online pre cruise did not show up for 3 out of 14, so there was commotion at front desk to find the missing 3, eventually allowed to enter even though was never found. Long queues prevented us to use facilities like the soccer court, F1 formula, bowling. MSC needs to implement policy against sunbed/chair hoggers, likewise for the area around the waterpark. Ports were great, would be better if could be longer stays. Did not use MSC shore excursions, did private which was fantastic. Disembarkation was a breeze. Read Less
Sail Date: June 2017
Brandishing a boat has its advantages ... and its drawbacks. Despite this the overall experience was good. Waits, organization of restaurants and access control in certain arrivals, are the most unfortunate points. In the buffets area the ... Read More
Brandishing a boat has its advantages ... and its drawbacks. Despite this the overall experience was good. Waits, organization of restaurants and access control in certain arrivals, are the most unfortunate points. In the buffets area the organization and distribution of people was not adequate. During the dinners there were numerous problems with the computerized management system ... even with paper they had to work more than a day to overcome the problems. On the other hand we had numerous confusions with the packages of experienced contractors ... we wanted to charge a 1000% more than what was consumed by various confusions ... not of receipt. On the other hand the variety of food was significant and of good quality for both adults and children. Mention to part deserves the hiring of the trip through the shipping company itself ... confusions, even what although it costs me, would call scam. We hired packages that were later denied us and indicated that it was impossible that it would have happened. All an absurdity, as well as the attention of Judit through the email tusreservas@msccruceros.es, this worker, in my point of view, causes to lose category and customer response to MSC. Read Less
32 Helpful Votes
Sail Date: June 2017
Fantastic ship and great entertainment. Food in 5 dining rooms was poor. Cold food and slow service. Moussaka and risotto like stodge. And tasteless. Small portions for a three course meal. The roast beef was the only decent main ... Read More
Fantastic ship and great entertainment. Food in 5 dining rooms was poor. Cold food and slow service. Moussaka and risotto like stodge. And tasteless. Small portions for a three course meal. The roast beef was the only decent main course and it was 3 little slivers of meat. Not suitable for male diners. However the puddings were very good. We didnt try the specialises restaurants. I have been on 5 other cruises and this was the worst food and that is one of the reasons i love cruising. The buffet on 15th floor was okay at lunch the rotisserie meat was lovely. They kept running out of hot water and cup and glasses. hopefully that is due to teething problems The queue at reception from 8am -2am was very long. There are a lot of things to sort out but it was only the second week of sailing. it has put me off MSC There are no facilities for single travellers and i never saw on the daily sheet a notice for friends of dorothy. when at sea all day there were not enough beds The ship is very bling and for children they is plenty to do. Read Less
30 Helpful Votes
Sail Date: June 2017
Maiden voyage Le Havre to Genoa - beautiful ship. Joined the ship from an overnight ferry service from Portsmouth - we were able to walk to the cruise terminal - the embarkation was good, if a little disorganised - large number of ... Read More
Maiden voyage Le Havre to Genoa - beautiful ship. Joined the ship from an overnight ferry service from Portsmouth - we were able to walk to the cruise terminal - the embarkation was good, if a little disorganised - large number of passengers to deal with. The ship is marvellous in all areas - the promenade dome is awesome. The balcony cabin was large although limited storage space - remember to turn the clothes hangers to prevent them hitting the cupboard doors if the ship moves at night. The dining experience was excellent in all venues - tremendous numbers of very helpful staff. As you would expect for a big ship lots of good quality Activities and Entertainment. The overall service was very good considering the staff were new to the ship. The only port we had not visited before was Vigo in Spain - a lovely place. We are Black Club members and we love MSC and we are already booked for MSC Bellissima, MSC Seaview and MSC Seaside. Read Less
MSC Meraviglia Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0

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