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4 Helpful Votes
Sail Date: November 2017
We have just come back from a cruise on this ship. To give you context, we've cruised four times before - once on Princess, once on Celebrity and twice on P&O. This was by far our worst experience. I would not recommend it for ... Read More
We have just come back from a cruise on this ship. To give you context, we've cruised four times before - once on Princess, once on Celebrity and twice on P&O. This was by far our worst experience. I would not recommend it for people who like a traditional cruise. The evening dining was by far the worst thing about it. The food was so awful it is hard to imagine. As an example one main course was a cold lump of moussaka. No veg, salad or garnish. It was basically all like that. Truly awful. I did complain to reception and the maître d but neither was interested. The physical environment is very good. The cabins were nice. Everything was kept clean. The central atrium or boulevard looks fantastic. The shows on board are very good - however the Italians seem to think it is fine to let their children run around in the show at 22:30 at night. It is a cultural thing and this just wasn't the relaxing grown up cruising experience we were expecting. My husband used the F1 and Moto GP simulators and enjoyed those (but you have to pay). Which leads me on to my final complaint. You don't even get water at dinner unless you pay for it. You don't get coffee after dinner either. Thank goodness the food in the buffet was pretty good. We had to eat in there instead. Read Less
16 Helpful Votes
Sail Date: October 2017
Introduction As background, we are experienced cruisers who typically sail in suites, predominantly on NCL and MSC. This is our third cruise on MSC and our third cruise in the Yacht Club. We booked this cruise about a year ago, before ... Read More
Introduction As background, we are experienced cruisers who typically sail in suites, predominantly on NCL and MSC. This is our third cruise on MSC and our third cruise in the Yacht Club. We booked this cruise about a year ago, before the ship launched. We previously booked a YC2 on the Divina and a YC1 on the Splendida. Both cruises were excellent. With a brand new ship and an expanded Yacht Club, the trip looked promising when booked. The pre-booking optimism faded quickly once on board. We were escorted to the concierge desk and given our key cards upon arrival. However, the concierge failed to ask for a credit card to activate the entry and exit cards. We realized the cards had not been activated when we were locked out of the Yacht Club. The reception desk was packed. We had to search around the ship and finally found a spot to activate the card. Unfortunately, this was a foreshadowing of concierge blunders. On the first day, I was told that I could not book the Cirque show I purchased before the cruise on the ship’s on- line booking system, but could only book through the concierge. On day 2, I go to the concierge and ask for a reservation on Tuesday the 31st. She insists that October has only 30 days and therefore I could not book the 31st. I mention I know there is a 31st because it is Halloween. She does not seem to know much about Halloween and at this point it feels like a metaphysical discussion of time and space. Finally, she looks at her calendar and voila the mystery is solved. The 31st does exist and I can have my reservation. There was more lapses at the concierge desk. As black card members we got two free dinners at specialty restaurants. I read pre-cruise that Butchers Cut is very popular, hence my reason to book early. On the first day, I do not see any vouchers in the cabin. I ask the concierge. No worries they will deliver them. Day 2 still no vouchers. I ask the butler. Same response. I ask a different concierge. Same response. Day 3 still no vouchers. I ask the head concierge. He indicates you do not need vouchers. He just has to call the restaurant. He calls. No times available for dinner, only lunch. I tell him I will discuss with my wife and get back to him. I call the restaurant myself after seeing many times available on line. No problem. They book us for dinner at 7 pm on Monday and Thursday. Why the concierge would mislead me on this issue and then intentional misrepresent dinner status is a mystery. I was cordial in all my requests. Fortunately, I pre-planned and already purchased our excursions. We presumed this was our last contact with the concierge. We were sadly wrong. We arrive back at the room, and find a note that our excursion to Arles, France is cancelled due to weather. It was supposed to be 70, calm and sunny the next day. We do not think it was weather, but lack of interest that cancelled the trip. At this point, going to the concierge for more information is futile after the Halloween and Black Card incidents. Our excursion receipts say we should get all our excursion tickets on the first day. However, we are only giving one ticket at a time the night before.Therefore, we do not know when the excursion will leave until 12 hours before some of the excursions. Hard to plan a good time to get back to the room when you do not know when you will need to get up in the morning. We have never experienced such lack of service on a cruise. After the second day, we concluded that we would ignore the butler and concierge and do everything on our own. This works well for the rest of the cruise, but should be unnecessary in the Yacht Club, or anywhere else on the ship for that matter. Entertainment We have seen a few lax safety issues on various ships, but nothing compared to what we encountered in the main theater of this ship. All shows require a reservation. The theater holds approximately 700 folks. In theory, the reservation process should prevent any possibility of over-crowding. However, in practice MSC kept letting folks into the theater even after it was full, We attended all five shows and in all shows folks were sitting on the stairs next to me blocking the stairs and exits. The last night was the worse with about 20 rows of blocked stairs. An elderly gentlemen with a cane tried to leave early. He had to navigate a maze of mostly children seated on the stairs. It is amazing he did not fall and injure himself and one or more kids. In addition to the fall hazard, if the theater ever needed evacuation it would be chaos. At no time did we see MSC staff attempt to clear the stairs or make a pre-show announcement not to block aisle. Besides the safety issue, the evening shows were mediocre at best. The singers and dancers were talented, but the shows tried to be all things to all people. Show attempts to incorporate something for every nationality into every show ended up in a choreographic hodgepodge. For example, one show’s theme was Italian Amore. However, half way through the show the cast was singing an American soul song in Italian that had nothing to do with love while dancers in pirate customs jumped around on stage. After exiting the show I said to my wife:“What the hell was that?” This was a recurring question after most shows. We also attended the Cirque show. The show was good. However, it was equivalent to some of the free acrobatic entertainment we encountered on past cruises. However, it offered a midweek reprieve from the tortured choreography in the main theater. That was welcomed. We also notice a recurring theme for events on this ship. Some shows were scheduled at 8:30 and some at 8:45, but they all start at 8:50 pm. There are two dress up nights, but neither was listed in the dailies. There are no announcements on the ship. Basically, you guess what will happen and when it will happen. At various points in the cruise it felt like we had a part in a Twilight Zone episode. Dining Dinners, even in the Yacht Club, were fair. This is the first time in either the Yacht Club or Haven that we encountered what best can be described as bland offerings. The wait staff tried hard, but the system worked against the wait staff. Often our meal orders were shared between two waiters. This resulted in missed or wrong items being served. By day four, we began to play guess what the wait staff will miss today. The best dinners were in Butcher’s Cut. It also had the best service. The servers actually appeared happy to be there. We had a discussion with one of the servers who also worked the Yacht Club. He confirmed that Butcher’s Cut had a much better Vibe for the staff than the Yacht Club. Excursions We pre-purchased four excursions through MSC, and did the hoho with an independent vendor in Genoa. After Arles was cancelled, we were down to 3 MSC excursions. The excursion process was chaos. The staff would typically show up well after many guests arrived. Then they would try to make up time by rushing through the confirmation process. Our first excursion to Pompei, illustrated what happens when you take this approach. We retrieved our excursion number, and were told to wait in the upper balcony until called. About a dozen of us sat together until we noticed many people exiting the theater. One of our group went down to check status and was told our number was called for boarding. Absolutely no one heard this call. We rushed to the bus and made it just in time. The excursion guides were very good. Fortunately, they were independent contractors not affiliated with MSC. We believe that made the difference. Room This was our first time in an interior stateroom on any ship. We found on our last European cruise we were rarely in the room. Therefore, an interior seemed fine. When we booked, the diagram showed two chairs in the room. This was well before the ship launched. Somewhere along the way, the chairs were eliminated. Our room steward, who was excellent, brought us a wicker chair. We also noticed that lighting in this room was rather sparse for a cabin with no external light. The room is small as expected. It works for two people if you are efficient in your space requirements. Not much closet space and the bathroom is very small. If you plan on spending significant time in your room, I would not recommend this room. However, if you plan on being out and about the ship, the room works. We spent considerable time at the Top Sail lounge and pool deck as the weather was nice most days. Final thoughts This is a beautiful ship. The LCD ceiling is amazing and the promenade on 6 and 7 is fashionable and well designed. That is what makes our experience on this ship so disappointing. With all the promise of the ships infrastructure, the poor service on this ship trumps the considerable money spent on the ship. The ship lacks attention to detail. The safety issue mentioned in my comments on the ships theater is inexcusable. It is an accident waiting to happen. It exemplifies the ship major weakness, lack of supervision. On most ships you see ship officers actively walking the ship and checking staff under their command. On this ship, I only saw the officers at the Black Card reception and on stage at the send off show the night before Genoa. Perhaps they manage things behind the scenes, but management by walking around is still an effective tool, especially on a new ship. It would be easy to attribute these short comings to the newness of the ship. However, the ship has been sailing four months. The service honeymoon period is over. MSC plans on bringing this ship to the U.S. in the future. They should probably hire someone from RCL or NCL that knows how to manage large ships before bringing this ship stateside. We plan on taking a hiatus from MSC after this experience. We had a great experience on the Divina and Splendida, but this ship was so off the mark, it appears MSC is trending in the wrong direction. We hope to sail MSC somewhere down the road, but for now it is back to their main rival NCL. Read Less
7 Helpful Votes
Sail Date: October 2017
My wife and I watched a video of the new ship at the travel agent and we decided to book. Embarkation was easy in Malta where we boarded. Room was good and clean, we always book inside cabins as we spend very little time there. On ... Read More
My wife and I watched a video of the new ship at the travel agent and we decided to book. Embarkation was easy in Malta where we boarded. Room was good and clean, we always book inside cabins as we spend very little time there. On the first four days I was asked to go to reception every day because they were having problems with my credit card, this was a first for me and I get around, never had a problem before. They will not except that it could be their fault and when I asked to speak to the manager they stop talking and block your card, can you imagine on a liner like this. The message comes over loud and clear " our way or nothing".I did however find out that they have had quite a problem with their system If you are a foodie this ship is not for you and if you like the shows that follow dinner then forget it.Shows are on the poor side, Opera singer, flamenco dancers, and a magician so happy he is going to make it one day. Performances are repeated twice or three times in one week. I have never seen so many people leave a show. There is a very decent show on board, Cirque du soleil, which you have to pay extra to watch but its worth it. Staff are mostly good but be prepared for some quite rude ones too. Room maid at 14105 was spot on and the Indian and Bali gentleman that tend the Sky lounge are the kind of people that make your cruise. Excursions are on the expensive side and no information is provided to passengers wanting to go their own way. Some other lines do provide info. In my opinion they are trying to copy another cruise company which I will not mention. Never again on MSC Read Less
4 Helpful Votes
Sail Date: September 2017
After reading all those bad reviews i was pretty worried. It was our first cruise and we went with a 2,5 year old son.We chose this ship, because they claim to by family friendly and they have designated areas for kids to play. After the ... Read More
After reading all those bad reviews i was pretty worried. It was our first cruise and we went with a 2,5 year old son.We chose this ship, because they claim to by family friendly and they have designated areas for kids to play. After the cruise I have to say that this cruise has a great potential but our vacation did not fulfill our expectations. The problem of the ship is the staff and the management. The ship: I have to say that the ship is beautiful. We had a room with a balcony and it was great. It is smaller but the space is limited so I cannot complain about that. I have to give credit for the mattresses and pillows. I usually have trouble sleeping in a hotel room because the beds and pillows are not comfortable but it is not a case here. Food: Breakfast and lunch in the buffet (the marketplace) was good. The breakfast was everyday the same, for lunch they did some change every day. You have plenty to choose from and it was not cold as many of the complaints said. Dinner in the restaurant was very good, always something interesting to choose from the menu. The problem at dinner was time. We were there with a little boy and it was really difficult to keep him busy till the food came. I always got there at 18.30 to order from the menu for all of us and my husband came with my son at 18.55. Sometimes the waiter kept me waiting for 20 minutes till I could order the food. Then it took a long time for the food to come. I understand that they needed time to cook the main meal, but i don´t understand why we had to wait 20minutes for desserts! I also understand that couples there did not need to rush and could stay there for two hours. But families with kids don´t have that much time and as a family friendly ship they should understand that. Other families with kids had the same problem, their kids falling asleep while waiting for food. But the biggest problem is, if you have any food allergies or intolerance. Recently we have discovered that our son has a milk allergy. So when we got onboard, i went to the reception to find out what can be done. I waited for 15 minutes at the reception in line. Then i told the man at the reception about the allergy and asked if they can arrange that the restaurant knows about it for dinner. For 15 minutes he was doing something on the computer, typing, did not say a word. Then he said "you are all set". I was like okay, thank you. At our first dinner in the restaurant i asked the waiter about the allergies. on the menu they did not write the allergy information. After his confused look i knew that it will be a problem. His boss came, but he did not know about milk allergy anything. he asked about lactose but it is not the same. For breakfast and lunch it was a problem too. Every food has a label and you can read the title in 6 different languages, but you will never find out, if there is milk /gluten/ or anything else. If you cannot risk it, you can have something from the fruit and salad bar, but that´s it. Fortunately I brought some snacks for my son onboard but it is really sad that you have to bring your own food. Kids areas: The ship has good facilities for kids and claims that they are available 9.00 till 23.00. But it is not true. The facilities were opened only during baby time and baby care time. Baby time meant that you can be there with your child, baby care meant that you could leave your child there with staff. But the hours were horrible. Baby time was during the time when we were on land or during the time when the baby was asleep, or during our dinner time. I could not be there with my child during baby care and i did not want to leave my child with a stranger without proper qualifications. I saw that the girls were just standing there and let the kids watch tv. We wanted to play in the sports arena, but they would not borrow us a ball to play with. So we bought a ball the next day on land, but they kicked us from the sports arena because that time was reserved for soccer, but noone showed up for soccer!!! This “family friendly” claim looks good on a paper, but the reality is different. Staff: The biggest problem of the ship is the staff. We have travelled around the world, stayed in 4*/5* resorts, but we have never seen this kind of attitude. During the whole stay, i haven´t seen our waiter smile or make a small talk. People at the excursion desk or kids clubs behaved like you were bothering them. Once I stopped at the excursion desk to ask about excursions at barcelona. First I asked if she could tell me at what time we should be in barcelona. She said "check the screens". I mean, after 3months doing the same route every week, you know these things, and it is part of your job to know these things, but i don´t understand why she could not tell me, or be at least nicer. So we visited barcelona on our own. I ordered a coffee at the bar, waited for it for 20 minutes. If I haven´t already paid for it 5 euros I would have left. The waiter that took my order saw me waiting, but every 5 minutes he just said reminded the other waiter the make that coffee and that was it. The only nice person was the man that cleaned our room. He was always smiling, asked if we needed anything, or joked with our son. Out of these people he had the worst job, it was not part of his job to deal with people, but he was the best. Read Less
8 Helpful Votes
Sail Date: September 2017
When we booked the cruise (family of 2 adults and 2 Young kids) there were no reviews, since it was a brand-new ship. A month before our trip we read reviews from all over the web and we got concerned. The following is our point of ... Read More
When we booked the cruise (family of 2 adults and 2 Young kids) there were no reviews, since it was a brand-new ship. A month before our trip we read reviews from all over the web and we got concerned. The following is our point of view all though we came with very low expectation: The good: It is a new ship which most of the ship is beautiful and clean ! Security is good and firm. Some of the shows were lovely. There are two shops that needed to pay (chocolate and ice cream) that were excellent. Restaurants the service was good. The bad: Food- is horrible !!!!!! all restaurants have poor base ingredients, when we complained we noticed that no one really cared, so we only eaten salads and pizza at the buffet restaurant. Service was not good when we needed any type of service from reception including not answering to the phone, it seems they are totally apathetic to their customers. There is no public children playground and the only playground they have is a place that they allowed no parents to stay so you need to leave the children with their own staff. (and even that place was not adequate for such big ship) Overcrowded !!! the entire ship in all public places including restaurants, pools, bars, main avenue is so overcrowded that it gave us a poor experience. It seems that MSC is trying to squeeze money in every different way from their captive market costumers. In total please try to avoid MSC, by doing that may by they will start respecting their customers. Thank you, Read Less
3 Helpful Votes
Sail Date: September 2017
It was our first cruise, we are family of 2 adults and 2 childrens, we decided to take this cruise because it is a new ship and it was look fantastic on the web, when we booked it back in June 2017 there was no reviews yet. We read the ... Read More
It was our first cruise, we are family of 2 adults and 2 childrens, we decided to take this cruise because it is a new ship and it was look fantastic on the web, when we booked it back in June 2017 there was no reviews yet. We read the reviews only a few days before our cruise and saw many bad reviews so we went with very low expectations... On the cruise we found many reviews were really correct. This company has a big problem with customer service as well with food quality, we were expected from an italian company to serve great food, but the food quality and variety was absolutely poor !!! Our first dinner was at Wave Restaurant, we couldn't eat most of the food there. Since that dinner we decided to try the Buffet and found it better, but again, the food quality is poor. We found ourselves eating Pizza and Pasta with Salad every meal, as well there bakery wich was good, we didn't touch the meat or chicken. The buffet area is very noisy and crowded. The front desk customer service didn't do anything with our complaint about it even when we went there twice and they talled us the manager who is in charge of the food on the ship will contact us, so it seems they are very welcoming this poor quality. But this is only a part of there bad service, in general they dont give you as a guest a good welcoming feeling, they welcome your money only !!! There is a long list of other bad things to write... There were also good staff to tell like the cleaning of the rooms and all the areas at the ship but for us it all start and end with customer service and food quality. Therefore this cruise is not worth to going to. Read Less
1 Helpful Vote
Sail Date: September 2017
Have enjoyed Barcelona many times this was our 9th cruise ,and our third from Barcelona embarkation was a fairly smooth process no stress , ship is lovely with plenty lounges and bars all the guest areas very clean as are restrooms our ... Read More
Have enjoyed Barcelona many times this was our 9th cruise ,and our third from Barcelona embarkation was a fairly smooth process no stress , ship is lovely with plenty lounges and bars all the guest areas very clean as are restrooms our balcony cabin very nice as was bathroom with shower , balcony quite small but adequate. One of our main reasons for choosing msc was to experience a Italian cruise line as food on our vacation is a major aspect . In our opinion the food in main dining rooms is very poor this standard is by far the worst we've experienced on a cruise . This continues in to the main buffet , food often cold and not a adequate choice . On one lunch I chose mushroom soup a soup I've made many times even my worst and first attempt was better than what was presented two spoons worth was enough. Veg curry main course shocking poor cooks cannot be chefs ! Catering management Need help with standards . We then chose eating in specialty restaurants Which were really very good but it was worth extra cost . Would Msc consider a discount for guests who do nor eat in main dinning rooms? We found all inclusive drink package we were sold by travel agent was not fully inclusive but was second rate why two packages? Sometimes overall feeling was of a customer rather than a guest when ordering drinks . Couldn't get a Bloody Mary in champagne bar and I would have to go to a different bar but My wife was wanting champagne. Could go on but hope you realise it's our opinion. Read Less
10 Helpful Votes
Sail Date: September 2017
We have cruised with MSC eight times on all class of ships and had a excellent time.We chose this ship because of the ports of call. Embarkation and disembarkation is the only good thing I could say about the cruise.Dining is a shambles ... Read More
We have cruised with MSC eight times on all class of ships and had a excellent time.We chose this ship because of the ports of call. Embarkation and disembarkation is the only good thing I could say about the cruise.Dining is a shambles ,The food was the worst I have ever had. Entertainment was poor . The cabins are small no storage you have to live out of your suit case witch is under the bed ,there is no room in the wardrobe for the life jackets they are at the assembly area the bathroom is small with hardly any storage.The cabin was kept very clean by the cabin staff. We had drink package but we had a hard time finding seat in the bar areas as the seats were taken children at all hours of the night. We took three excursions they were very well organised and enjoyable. We will cruise with MSC again but not on the new ships. Read Less
16 Helpful Votes
Sail Date: September 2017
Although we had never cruised aboard such a large ship, we thought that the yacht club experience would give us the advantages of a tranquil haven as well as being able to enjoy some of the activities on board. We did like the yacht club ... Read More
Although we had never cruised aboard such a large ship, we thought that the yacht club experience would give us the advantages of a tranquil haven as well as being able to enjoy some of the activities on board. We did like the yacht club facilities - spacious cabin and pleasant restaurant, lounge and pool deck (although the roof arrangement on the sun deck was rather odd in that it was alternately half open and half covered in glass panels). During several storms that we experienced there was also a lot of movement on deck 15 and very noticeable jerking movements which were very loud. The dress code was also somewhat bizarre in that basically you just ignored it if you chose to do so. I was in a long dress for one of the elegant nights but other people in the yacht club were dressed very casually. The high tech booking arrangements for shows were new to us - you could pre book for the theatre and gain early entry or not book and be admitted much later. On one occasion we had double checked with the concierge that we were indeed booked in, only to find that the hand held machine at the theatre did not have my booking and that my travelling companion had already seen the show before, which she clearly had not! We thought there was a poor selection of shops for such a large ship. The ship outside the yacht club was very noisy and overcrowded. The food in the yacht club was also very mediocre - we would have expected a much higher standard. We also had a very unsatisfactory response on board to a complaint concerning a shore excursion, which is on-going on our return. Read Less
20 Helpful Votes
Sail Date: September 2017
We have cruised many times before, but never on MSC. We thought a new ship with interesting ports of call would be exciting. Well, MSC proved that to be a bad thought. (Pros) Embarking onto the ship from Barcelona was quite easy and ... Read More
We have cruised many times before, but never on MSC. We thought a new ship with interesting ports of call would be exciting. Well, MSC proved that to be a bad thought. (Pros) Embarking onto the ship from Barcelona was quite easy and the port is quite nice.The ship is new and quite modern in it's décor and the promenade at the hearth of the ship with it's changing overhead is amazing. Shops are typical as on any other cruise. (Cons) To start the welcome aboard was non eventful, meaning on our other cruises we were greeted with a glass of champagne and warm welcome aboard. NOT ON MSC. Our state room in which we always get a balcony was a bit smaller then average. Storage was very,very limited. We used our suit cases for auxiliary storage. You did get robs to wear and slippers. The bathroom was very small and wash cloths were not supplied. The bed was comfortable and the room was kept very clean and organized by our room Stewart. If you do not speak a foreign language, the TV is useless. Balcony was a bit smaller then on other cruise lines. Now on with the staff. The staff at times were quite friendly but most staff members looked lethargic. The ratio is approx. 450 passengers to 1 crew member. If you enjoy sitting around the pool when at sea with a nice drink, good luck on that one. Staffing at the pool areas was lacking. Towels are not supplied at the pools. Bar areas were ok if you could find a seat. They use a sort of tablet to take orders which extremely slowed down the service at bar areas. The grill at the main pool was a joke. Burgers were cold, pizza was not good. The buffet was a joke. Pretty much the same crap each day which at times was not hot. Empty trays lingered on the buffet line. Selection of food was poor unless you like pizza, bread and fruit. Lines, rudeness, were standard at the buffet. If you wanted a drink while sitting in the buffet area. Good luck on that one. One other thing you may want to know. There were many, many children on this cruise. They were allowed to run and be in certain areas to early morning hours. In the casino at midnight running around and screaming. NOT VERY RELAXING.. Main dining area was just OK. We had open seating. The food and presentation was marginal. My salmon was way done (BONE DRY) and refills on wine were very slow and one time replaced with the wrong wine. Don't ask for coffee after dinner. They don't serve it. The specialty restaurants that we ate at, "Butchers cut was good and the Kaito Teppanyaki" was wonderful. I could go on and on. Our experience was not good. I read the reviews just like your reading this one and probably thought what you are thinking right now. How could it be that bad? Well take the chance like we did and find out for yourself. Then write your own review which will be similar to mine. I am easy to please, but MSC surely went out of their way on not doing so. NEVER AGAIN ON MSC. GOOD LUCK !! Read Less
6 Helpful Votes
Sail Date: September 2017
We expected a better experience having been on other cruises such as Royal Carribean and Celebrity... Entertainment was so so, lots of passengers with nothing to do in the evening except stroll in the main inside concourse... The number of ... Read More
We expected a better experience having been on other cruises such as Royal Carribean and Celebrity... Entertainment was so so, lots of passengers with nothing to do in the evening except stroll in the main inside concourse... The number of seats inside is very limited for the total number of passengers who would be inside when weather is bad. One's only option is to stroll and keep on walking rounds on the 5th, 6th and 7th floors concourses and corridors (partially used for specialty restaurants. On other ships one could find a spot in the evening with music of his choice. Some announced activities never took place. We were debited for a service charge on a daily basis although our cruise ticket was fairly expensive. Breakfast area very noisy and crowded. Menu in the main restaurant was not up to par with what is expected. Something ought to be done to reduce the negative aspects. Read Less
16 Helpful Votes
Sail Date: August 2017
Our previous cruise experiences were with Thomsons, NCL, Carnival and Disney. Ship – fantastic, big, bling and fitted out top quality stuff all over Embarkation /disembarkation – Smooth and efficient as all ports are embark / ... Read More
Our previous cruise experiences were with Thomsons, NCL, Carnival and Disney. Ship – fantastic, big, bling and fitted out top quality stuff all over Embarkation /disembarkation – Smooth and efficient as all ports are embark / disembark Food – poor Service levels – high Shows – Cirq du Soleil (extra cost) very good. Others a mixed bag. Lots of music and bands playing at various parts of the ship Ship’s IT infrastructure – SHAMBOLIC The buffet was limited in choice with no premium items or in fact rarely anything other than pasta, pizza, fruit and things like bacon and eggs. Bacon was usual med stuff – 50% fat and essentially a vehicle to hold the cooking fat. Good choice of bread and pastries. Nothing was ever hot in the buffet, not even freshly laid out stuff. Occasionally, they would bring out a small joint and start carving it but it would only serve around 20 people and that would be it. The restaurant was worse than the buffet. Although food was delivered looking stylish, everything was delivered luke warm except some desserts which were cold from the fridge. On the first night one of the options for main course was ‘suckling pig’. It was 30-40 % fat, cold and more like belly pork and just about inedible. Things got little better. Portions were very small too so it seems that they expected you to fill up in the buffet on pizza. By day 2 we were worried that this would be the first cruise we would return from weighing less. On day 4 we decided to try one of the extra cost restaurants – Butchers Cut. This is a steak restaurant and was good (could have been very good but let down but the use of frozen chips – in-excusable in a restaurant which costs £35+ for main course. The food was served hot! As usual everything bought on the ship (which included water in the restaurants) was subject to a 15% service charge. However, the calculated 15% was incorrect when viewed on the TV in the cabin. E.G. wine at 18E = 2.69e service charge (should be 2.70). Another drinks bill for 10.65 showed 15% service charge of 1.61euro (correct value = 1.60). Every calculation of 15% was incorrect. I pictured this on my phone and raised it with customer services who denied it ‘the computer cannot be wrong’ simply dismissing the photos of the TV screen and refusing point blank to discuss it. Every other purchase had the incorrect 15% figure but at the end of the week it tallied ok. I have detailed this point about the 15% service charge because it is typifies a major problem on the ship and one which it’s difficult to understand how MSC are unable to resolve – the IT infrastructure. The ship is IT intensive with monitors all over the place which allow you to book shows and excursions etc. They even have an app for your phone for this but unfortunately the whole system is unreliable. In fact, it’s worse than useless sometimes because often you book things using it (show / excursion etc) and, whilst you will have received confirmation of the booking, when you get to the show they have no knowledge of the reservation. You are NOT booked. Having read about these issue on previous critic of the ship we went prepared for this and pre booked and paid the Cirq shows. Still, we arrived at the door for the performance we had booked and the handheld tablet they use to check you in had no record of our booking so we couldn’t get in – classic example of ‘computer says no’. The check in staff at this point were under siege from several other irate folks with similar issues but, armed with my printed email booking confirmation, I wasn’t going to back down. Tempers got raised and then they went and checked on another computer system which confirmed we HAD booked and paid so we got in. I don’t know about the other folk still at the door arguing however. So, in this case the hand- held device was not synced to the main system or something like. We had further problems trying to book the other shows whilst on the ship. The system would only let me (the party leader) book for shows, not the others in my party. We discussed these things with the waiter in the restaurant who said that the restaurants (which also rely heavily on IT) had also experienced severe problems when the ship launched but things had improved since then. The other shows were a mixed bag. A couple of them featuring the ship’s staff were good but one called ‘hands’ had a bloke casting animal shadows onto a large white screen. This was good for 15 minutes but unfortunately the show lasted 45 and the rest was ‘illusions’ which were clearly aimed at 7-year olds even though the show was on at 10.30pm. Overall, the cruise is aimed at families and there lots of activities going on at various points on the ship which we didn’t try. Don’t pick this ship expecting good food but prob a good choice if you have sports loving kids around 8-14. We were fortunate in that we had privately arranged excursion in most ports otherwise the cruise would have been ruined by IT and food. ** if you want to take alcohol on board to hide the disappointment in the food its worth considering doing this at Barcelona and Valleta. To get onto the cruise ship jetty you go through security by showing your cruise card and then you are confronted with alcohol shops. These can only be accessed by cruisers so presumably would have to close if the ship didn’t allow you on with alcohol. We passed the bags through the scanner no problems. Equally, when you embark on the ship they ask you if you have any bottles – just say NO. Read Less
13 Helpful Votes
Sail Date: August 2017
It was my 6th Cruise with MSC. Have earlier tried cruising with Orchestra, Poesia, Divina and Preziosa. Was good and value for money. Now should I try the new one. Meraviglia. Balcony cabin was nice. Breakfast and lunch in the Markedplace ... Read More
It was my 6th Cruise with MSC. Have earlier tried cruising with Orchestra, Poesia, Divina and Preziosa. Was good and value for money. Now should I try the new one. Meraviglia. Balcony cabin was nice. Breakfast and lunch in the Markedplace buffet was ok. Could also go to the restaurant in the ship and get it a la carde, but in the evening I was forced to go to the Markedplace restaurant. No carpets on the floor and very noicy up there. The waiters was not good. Forgot several times my orders. Said to the receptionist that I couldn't accept to be placed in this restaurant in the evenings. I would have to be placed in one of the main restaurants in the ship on deck 5 and 6. Here is a nice atmosphere, but it was not possible, because the ship was overbooked they told me. They put me on a waitinglist and then I dit not hear anything from them. The evening at Galla, 3 waiters came during the restaurant with the icecakes. After starter and main course I asked about the ice. There were no ice. Then they gave me a card so I could choose an another dessert. Think that they took the ice to the main restaurants. There were no photographs during the nights in the Markedplace restaurant, but in the gallery we could see all the photos from the main restaurants. Dissapointed. The show in the theater was bad. Not the same quality as on the other ships. Cirque du Soleil did we no see. Then you had to pay at least 15 euro. The bars was ok, especially the pub onboard. Very nice waiters here. Will not recommend this ship. Choose one of the other ships or another company. Read Less
1 Helpful Vote
Sail Date: August 2017
Wonderful itinerary...beautiful ship...SERVICE WAS DISGRACEFUL....never want to sail on any of the MSC ships again. Food was horrible...Bar service was disgusting....dinner was a nightmare....no water, no coffee or tea with dinner. An ... Read More
Wonderful itinerary...beautiful ship...SERVICE WAS DISGRACEFUL....never want to sail on any of the MSC ships again. Food was horrible...Bar service was disgusting....dinner was a nightmare....no water, no coffee or tea with dinner. An arguement nightly in the dining room. Tried to speak with Guest Services and repeatedly was told this is not the way things are done in Europe....although we are an American group and have traveled repeately on ships in Europe and never received the treatment (Horrible) that we received on this ship. The buffet food was the same every single day. The buffet was never clean....tables were never cleaned. Cups on the floor along with food on the floor. Drinks spilled and never cleaned up. The noise level was unbeareable as well. I am a travel agent and will never recommend MSC to my clients again. What an embarassment. Booked a triple balcony stateroom but no place for my grandson to sleep as the sofa was not a bed as described in the deck plans.... Read Less
18 Helpful Votes
Sail Date: July 2017
Nice boat, could compare in some points to NCL and RC but............ lack of staff , no choice with food. Buffet is mainly composed of pizza and pasta and closed at 4PM , so when we were coming back from shore excursion there was only ... Read More
Nice boat, could compare in some points to NCL and RC but............ lack of staff , no choice with food. Buffet is mainly composed of pizza and pasta and closed at 4PM , so when we were coming back from shore excursion there was only pizza, hamburger and Hot dog to eat. The Staff is working hard but can't keep up with the demand. Wait for the pizza to be ready, wait for food wait... wait... . The worst fall back is that you have to pay for everything, ice cream, water, ice tea ect...2.90 Euros for a tiny tiny scoop of ice cream. The beverage package for soft drink is not unlimited only 14 coupons for the week NCL and RC are unlimited . Again.no service, at the swimming pool bar I waited over 20 min to get a drink , I waited over 1 hour and I do not exaggerate at the front desk because they forgot to leave the coupons for the drinks in my room they were purchased before the cruise. the next day 30 min for the same thing, I still didn't received the coupons. My table at the dinning room wasn't assigned on my card. So the first day we waited until 10h30PM to eat. In the dinning room who has a look of a cafeteria more than a dinning room the supervisor reprimanded a waiter on front of guests. He deserved the reprimand but not on front of all guests.( He was not taking care of his tables but was joking and laughing with the young busboy). The food at the dinning room was just OK and portion so small, we had to order twice. No variety. Always the same very small slice of beef with different sauce. We stuffed ourselves with bread. The speciality restaurant very expansive 36EU for a steak, 6 eu for sides ect... NCL and RC you pay 50USD for a 5 course meal. Overall I wouldn't recommend MSC if you are used to service, nice dinning room, nice space, go with RC or NCL, do not waste your money on MSC. Read Less
6 Helpful Votes
Sail Date: July 2017
Embarkation and Boarding – Very well organised. Dropped luggage off at port entrance as was given a numbered ticket. Went through to the terminal and took a seat until our number was called. We only had to wait around 20 minutes. In the ... Read More
Embarkation and Boarding – Very well organised. Dropped luggage off at port entrance as was given a numbered ticket. Went through to the terminal and took a seat until our number was called. We only had to wait around 20 minutes. In the meantime a member of staff came and gave us information on the MSC for me app and instructions on how to connect to the ships WiFi. Wee boarded very quickly but we did arrive early, around 12 noon when documents stated 2.30pm arrival, however there was no issue with us getting there earlier. It did look very busy later on though. Cabins 14161 & 14163 – We had booked a Super Family Cabin (2 balconies with a connecting door) We could access the rooms straight away. The cabin steward was lovely and did a fantastic job. He was very helpful and accommodating. We travelled with a 4 year old and 17 month old. The settee converted into a bunk bed but the youngest is too young for a ‘proper bed’ so we had a travel cot. Obviously this took up pretty much all the remaining floor space but we took it down on a morning and the steward happily put it back up in the evening for us. It worked well, however I was expecting a bigger cabin. It didn’t feel much bigger than in inside cabin we’ve had on other ships. The balcony was very small and I was disappointed the restaurant was above the balcony so we got no sun on there and the views were obstructed by supporting poles for the restaurant above. Storage space is minimal! Prepare to strategically fold everything!!! The wardrobe doors knocked when ship vibrated slightly coming into port. Very annoying! The minibar wasn’t open as standard. We had to ask for it to be open. Ice was delivered daily on request. Restaurant - We were allocated the early sitting in the Olivio D’Oro restaurant. We weren’t particularly happy about this from the start as we had booked this cruise on the basis that there was flexi dining. We only found out this had been removed a few days before sailing when we logged in online. MSC hadn’t even bothered to let us know themselves. We submitted a complaint but had no response and the flexi dining option is still advertised online. The first meal was terrible. It did improve over the week and the ‘Elegant nights’ were very nice. The portion sizes are very small but actually I was satisfied after 3 courses (hubby wasn’t though) you can basically have what you want, so if you want to order extra courses you can. One night we ordered a main for starter followed by another main. It wasn’t a problem at all! The ‘dress code’ may as well not exist. People dining in the main restaurant in shorts and flip flops even on elegant nights just isn’t right. If there is a dress code then it needs to be enforced by staff. The staff weren’t great. Not attentive, very slow, no personality and very little interaction. Water is free from the dispenser in the buffet but you have to but bottles in the restaurant. Buffet – Happy to say we always had good food in the buffet. It was very busy and chaotic. Not all areas of the buffet were always open adding the busyness. Some of the other diners are very aggressive and unpleasant. The roast beef was amazing and my Anglo-Indian family were highly impressed with the curries. The freshly made mozzarella was incredible. The best I’ve ever tasted. One of my biggest bug bears on the whole cruise was that the buffet was closed between 4pm and 7pm meaning my kids had to eat pizza for dinner every evening! Even if we pushed lunch back till 2pm they were hungry by 6pm after swimming and playing all day. This really needs addressing. Cleanliness – Cannot fault at all. The ship is immaculate in all areas. Kids clubs and family facilities – We only used them a couple of times. My eldest did love it but from a parents perspective they seemed understaffed. The facilities were great though and they did lots of different activities. There isn’t really anywhere to go with children. Its either leave them in the clubs or have them with you in the general public areas which isn’t always ideal. Especially with younger ones. Pools – The pools are really good. Plenty of space. They are saltwater which I wasn’t expecting. It’s actually better for me being allergic to chlorine but just make sure you take a good nourishing shampoo!!! Good to see a decent number of Jacuzzis, you never had to wait too long to get one. Sun beds – There seemed to be a lot on board. And some lovely beds by the pool but they were always reserved but not always occupied. Announcements were made about staff moving possessions after 30 minutes but this was never enforced. There is very little space on deck. Bars – Always seemed to be busy. Drinks expensive and then to have 15% service charge on top really bumps up the cost. We weren’t at all happy about this extra charge, especially when half the time we went to the bar ourselves and carried our own drinks back to where we were sitting. The best value bar was the British pub where you could but various beers and larger by the litre which is served in a ‘pull your own beer dispenser’ which is a bit of fun. Staff – Generally they just didn’t seem happy at all and pretty miserable! Clearly understaffed in all areas. Other passengers - Obviously I’m aware MSC have no control over the type of people they get but some people were very aggressive, particularly when it came to sun bed saving (I even witnessed a fight) again, aggression in the buffet. There really is no need! There is more than enough food for everyone and its constantly replenished and topped up. There is minimal staff presence in public areas and a huge number of guests in comparison to staff so ultimately it is an issue that lies with MSC. Entertainment – personally we didn’t see any as we had the children who were tired by the time it was on my in laws highly rated it though. Cirque du Soleil was very good, but service charge was added to this as well which is ridiculous!! MSC for me App – good idea in principle but the kid locator wasn’t working. It was handy though, being able to book entertainment on there and use the maps etc. Overall we had a ‘nice’ time but I’d certainly have reservations about booking again and don’t think I’d recommend it all things considered. The ship itself is undeniably incredible but the staff and a lot of the food was a real let down. Read Less
2 Helpful Votes
Sail Date: July 2017
We chose this ship because it was proposed to us by the travel agency being it the latest ship from MSC. It came with lots of hightech features, i.e. bracelet to open cabin door, to pay for beverages, to fgo to gym and spa, etc. Sadly, ... Read More
We chose this ship because it was proposed to us by the travel agency being it the latest ship from MSC. It came with lots of hightech features, i.e. bracelet to open cabin door, to pay for beverages, to fgo to gym and spa, etc. Sadly, many of them did not work when we made the cruise. Problems with bracelet, we had still to take the card with us to the gym and spa, reservations on tv in the cabin were not working, etc. We had on two occasions to spend over 2 hours to be able to dine, with reservation. Buffet is extremely good. We decided therefore to avoid the restaurants and head instead to the buffet. We were very disappointed with the kids zone. We travelled with a 11 year old and a 14 year old. The age groups were such that the 11 year old was put together with kids 6 and older. Activities for him were very basic, decided to skip them. We spoke with the person in charge and she said that too few staff was recruited to work with kids and she had to put groups 12 - 14 and 15-17 together. therefore to add the 11 year to 11 - 14 was not an option. So, instead of enjoying ourselves knowing that our kids were having fun we had to spend our time with a sad 11 year old, hampering us to enjoy spa, etc for which we had paid for. the activities for the 14 years old were great, as he was allowed to be with the older ones. In general, not a experience I would recommend or think on repeating. Read Less
5 Helpful Votes
Sail Date: July 2017
The worst service I've ever seen on a cruise. Crew member Threw things from a cot in the pool and the head of the deck instead of helping or solving the problem answer with very bad manners and I generate a bigger problem. In the ... Read More
The worst service I've ever seen on a cruise. Crew member Threw things from a cot in the pool and the head of the deck instead of helping or solving the problem answer with very bad manners and I generate a bigger problem. In the bufett they remove the meal even if you are serving a dish because they close. They charge absolutely everything, even the things that in most cruises are included in the cost of the ticket. The crew is completely new and not fully trained to give the service that is expected. In conclusion MSC is the worst and expensive Cruise Line !! Princess, Royal Caribbean, Costa, have much better service and atmosphere on the boats. Disney with so many kids much better in all aspects of adult serviceI do not recommend at all for this cruise line for people who want to have a vacation according to the cost paid. Read Less
10 Helpful Votes
Sail Date: July 2017
A beautiful ship with lots of activities, restaurants, bars, swimming pools, top- cirque du soleil entertainment in a custommade theatre, nice promenade, very hard working staff BUT this ship is overcrowded during holidays, openinghours ... Read More
A beautiful ship with lots of activities, restaurants, bars, swimming pools, top- cirque du soleil entertainment in a custommade theatre, nice promenade, very hard working staff BUT this ship is overcrowded during holidays, openinghours of restaurants and buffets are too short and pre-cruise booked excursions and shows has to be reconfirmed aboard, so expect to spent a half-day waiting in lines for food / drinks, reception, excursions and shows. It caused an irritated atmosphere (getting in front in lines, fights over deckbeds with people middlefingering and shouting to eachother). MSC is not always honest: they close down parts of the ship for a "private party", we ignored it and had a lovely quiet evening on the aft deck, they advertised with powerboats on their Gozo-experience and a visit to the Cominolagoon, but there was 1 powerboat and 2 normal boats with a fast engine and the lagoon was never visited (the very kind jeepdriver on Gozo compensated a lot, but others were complaining). The middeck swinmingpoolsector is a far too loud camping entertainmentarea with bingo etc, but the beautiful 3 stories aftdeck is hardly used in the evening, because the deckbeds are taken away after sunset. I feel sorry for the crew who is under immense pressure of the huge crowds on the ship. MSC has to finetune their crowdmanagement and openinghours if they want to make this ship a succes. Fun for family with kids looking for an all inclusive experience, not for 2. Take the local blue cruisebus in Barcelona (€ 4, -- pp instead of € 10 for the same trip with MSC-busses) and the train to Pompeii and book a guide overthere, it will save you a lot of money! Kidsentertainments is far too expensive (€ 10,-- for 5 minutes F1-driving, € 55,-- for a hour bowling) Dutch family of 4 with 2 kids of 14 and 17. Read Less
5 Helpful Votes
Sail Date: July 2017
The ports are fantastic even though the ship was a huge let down the locations you stop at are perfect. The kids did really enjoy the water park which was a big factor in us choosing this ship. Unlike a lot of reviews about how bad the ... Read More
The ports are fantastic even though the ship was a huge let down the locations you stop at are perfect. The kids did really enjoy the water park which was a big factor in us choosing this ship. Unlike a lot of reviews about how bad the service was, we had great service except at the bars where the bar safe looked like they hated there job. If you like food don't choose the ship I couldn't wait to get off at the ports to eat some good food which ended up costing my vacation so much more, I don't like to be to negative but the food was laughable, the food quality was terrible and temperature was warm at best. I found the shows to be good but was surprised cirque du soleil would put there name on the shows offered on board it was not good compared to the many other shows I has seen, but what made me really angry was when we booked our cruise it said the the cirque du soleil was included this was a lie you had to buy a drink at $15 plus the cruise tipped itself $2.50 so the shows where a minimum of $17.50 each person including kids. That seemed to be the theme of the ship everything was extra. Read Less
39 Helpful Votes
Sail Date: June 2017
I don't like to be completely negative in my reviews, so let's start with a positive:- It's a beautiful ship. That really is the only thing I can think of in it's favour. We embarked Meraviglia as a family of 5 ... Read More
I don't like to be completely negative in my reviews, so let's start with a positive:- It's a beautiful ship. That really is the only thing I can think of in it's favour. We embarked Meraviglia as a family of 5 at Barcelona. We have cruised over 20 times - 4 of which with MSC so I think have a fairly balanced view. Knowing it was a new ship we expected a few teething troubles, but this was in a different league. It took an hour for embarkation with a chaotic boarding process. Once onboard, we were impressed with the look of the ship - which is typically bling. Cabins are average size both in cabin size and balcony. We made our way to the buffet - which was an immediate disappointment. Pizza, pasta and very little else. Salads wilting and little or no vegetarian food. No clean glasses and the food was at best lukewarm - this was the norm overthe whole week. The pool area is nice, but during our week long cruise we experienced 3 fights over sunbeds, which on one occasion turned very nasty between two families. The sunbed situation is a bit of a powder keg I must say, as by 8am each morning the best situated sunbeds all had towels on them - and stayed this way for most of the day while the owners were on trips, they only returned to the sunbeds at about 4pm. The pool staff did nothing to discourage this. On the one sea day we had, which was incredibly hot, ALL the sunbeds throughout the ship were taken by 7,30am, which meant that many of the passengers did not get one. Some had a couple of beds each, as they had claimed one in the sun and one in the shade. It was a ridiculous situation we have not ever seen before on any cruise line. Service on the ship was terrible - there were nowhere near enough staff for the 5,700 passengers. We never once got the right breakfast order in the dining room and had to wait for a good 45 minutes after placing our order for it to arrive with the wrong items. This ship relies heavily on technology for food orders etc; Much was made of the new MSC app - which didn't work! We booked Cirque tickets via the app, and had the price added to our onboard account, but when we arrived for the performance - they did not have us on their list.This happened to a lot of people. We had booked the new flexi dining system, but once on board we were told that it had been such a disaster in the first week, that they had abandoned it. We were then allocated a dining sitting - 3 of us on the 1st siting and 2 of us on the second - in different restaurants and not on the same table as any of our party. This necessitated a 2 hour queue to sort out. Our waiter at our allocated 9,30pm sitting was doing his best, but admitted they did not have enough tables and that consequently they had used a section of the buffet- laid up with tablecloths for people who were not allocated a table in the dining room. We waited a very long time for out dinner to arrive and on two occasions left before desert having waited almost an our between courses. Service in the bars was not good either and wrong drinks appeared on a regular basis. The crew are not happy and look fed up, surly and stressed. Our cabin steward did not even introduce himself and did not do the cabin at all one evening. One day our 14 year old grandson had to return to the cabin for something after putting the "make up room" light on, and the steward tore into him!! The buffet closes between 4pm-7pm and the only place to get anything at that time is the Grab and Go by the pool deck, greasy burgers, pizza and hotdogs, which on one day was rationed to one slice of pizza per person. The buffet also clossed at 11pm. The cups and glasses ran out on numerous occasions in the buffet and orange juice one day was hot! There is a distinct lack of hygiene on the ship - they have introduced wash basins at the entrance of the buffet - which I never saw anybody use, there are no hand sanitisers either at the buffet entrance or the dining room entrances - the only one I ever saw was at the gangway when returning to the ship - and that was empty! We were so unimpressed with the service that we asked for our gratuities to be removed - which was done without question. I think they had had so many people doing this they had given up asking why. The whole vibe of the ship is pretty much a Butlins type experience, thumping music most of the day around the pool and screaming crew trying to whip up audience participation. We spent most of our time on our balcony as that was the only place you could get any peace. So, never again on Meraviglia - it may or may not get better, but we beieve it just has too many passengers for too few facilities. By the way the entertainment was dire too. We will give MSC one more try on one of their smaller ships we have already booked, but it looks like we will be returning in future to RCI, NCL or Princess - who know all about customer service. If this had been our first cruise - it would have been our last. Read Less
16 Helpful Votes
Sail Date: June 2017
We take two cruises a year and this is the first time we saw a disaster in the accommodation for the sitting at restaurants and fine-dining establishments. The service was terrible, with absolutely no manners from any part of the crew or ... Read More
We take two cruises a year and this is the first time we saw a disaster in the accommodation for the sitting at restaurants and fine-dining establishments. The service was terrible, with absolutely no manners from any part of the crew or staff. The Buffet had poor selections along with even worse choices in the dining room. I never saw a beef steak, shrimp, or a lobster. The water in the dining room has to be paid, there is no complementary water in the restaurant, not even tap water. There was no basketball area at all which made the very over-hyped sport plex more of a bore-plex. The training for the new system in this type of cruises was really poor, most of the crew working in this didn't know how to operate this newly implemented system. The lines for customer service were full at all times, and of course, filled with complaints. The room was nice, the bed and the area was also very comfortable, even though the shower's soap dispenser could not be refilled with body wash, for anyone, they never fixed the issue during the week. In the Buffet area, there were only two stations for water and ice, with a lot of people trying to get the glasses and water, and it didn't help the water had to be paid as people would try to refill water bottles which would take a minute or so to fill up. Read Less
16 Helpful Votes
Sail Date: June 2017
Yes it's a new ship but MSC has no excuse not have a full trained staff aboard. Lines are long for everything from dining to service. Food is il prepared old and cold. We had purchased the extra dining package that includes ... Read More
Yes it's a new ship but MSC has no excuse not have a full trained staff aboard. Lines are long for everything from dining to service. Food is il prepared old and cold. We had purchased the extra dining package that includes Eataly, Butchers Cut and Kaito Sushi Bar. Kaito was the best and Eataly was good but the Butcher needs to get real steaks and a real steak chef, McDonald's gives you more beef on a Big Mac than on MSC set meal. Our stateroom was hot, shower water pressure was constantly changing. We ordered breakfast room service and it took 45 minutes, of course it was luke warm. Do not bother complaining as they are to overwhelmed and it our cruises case had just given up! We left the ship on the fourth day with luggage in hand and flew to Rome. Before leaving we asked for our 20 Euro per day tip back and met with much resistance and Italian attitude. Maybe they will get things worked out but I would advise all not to book until they do. Read Less
MSC Meraviglia Ratings
Category Editor Member
Cabins 5.0 3.9
Dining 4.0 2.9
Entertainment 5.0 3.3
Public Rooms 5.0 3.6
Fitness Recreation 5.0 3.7
Family 5.0 3.7
Shore Excursion 4.0 3.1
Enrichment 2.0 2.9
Service 4.0 3.2
Value For Money 5.0 3.0

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