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1 Helpful Vote
Sail Date: November 2017
I wanted to try MSC but had not read many reviews. This was a new ship (sailed Nov 2017), and the itenirary was right. We booked a balcony aurea. Room was tipical of cruise ships, shower was better due to glass door. Closet space was ... Read More
I wanted to try MSC but had not read many reviews. This was a new ship (sailed Nov 2017), and the itenirary was right. We booked a balcony aurea. Room was tipical of cruise ships, shower was better due to glass door. Closet space was the smallest we have encountered. We dont stay in cabin to much so it was OK. Food was ok but not excellent, except sweets which we thought were the best part of the cruise. Breakfast was ok but the herds of italian families was a minus. I do not think they believe in orderly waiting for service, pushing and shoving was the norm at the buffet. The kids were out of control and not once did I see a parent admonish a kid (I actually think they encouraged the kids to cut in line and push their way to the front. The main promenade was awesome and we did enjoy the LED display. Having the aurea experience, we enjoyed our included massage and access to the thermal area. The thermal area was great but lacked a thalasso pool. Enbarkation and disembarkation in Marseilles was eficient. In Naples, however, returning to the ship was the stupidest experience you can imagine. Two screening gates for 3000 cruisers-if you thought the buffet was a circus, this was Ringling Bros. It took more than 2 hours to get us in because of the rudeness and animalistic behaviour of the cruisers(mainly). But if the crowd can not be controlled by a particular terminal, shouldn't MSC be concerned with the safety of their costumers? I did not come in thinking anything bad of italians, and I still do not think, or hope anyway, that this was the tipical behaviour of the whole country, BUT, It was abismal. One last point, I do not think we arrived nor departed on time more than once or twice during the week. I told myself we would not use MSC again. Unfortunately, we planned a may cruise from Miami in May with extended family with only the week of May 26th available to them, plus a tight budget...Booked Seaside. 2 days after the final payment our relative had a change of plans and cancel, SO we are stuck with the cruise or loose 500$. Some of the waiters in our cruise told us the experience was better in the caribbean, I hope they are right. Read Less
3 Helpful Votes
Sail Date: October 2017
We wanted to go on a brand new ship but they had crammed so many people on it. Mostly Italian and Easter Europeans customer base but this was during school holidays, so there were 5700 people on it. The buffet was horrendously busy as ... Read More
We wanted to go on a brand new ship but they had crammed so many people on it. Mostly Italian and Easter Europeans customer base but this was during school holidays, so there were 5700 people on it. The buffet was horrendously busy as were most public areas. The beautiful promenade walk was always crowded. I am at a loss to understand Why MSC have given space to the chocolate cafe shop which was always quiet, Bar Merviglia next door was always too busy to get a seat, so it would make more sense to double the size of the Meraviglia Bar. As was the champagne bar, quite a large area but always empty, so why they never made this another bar selling drinks like Bar Zero, I don’t know. customer reception desk, was always busy with large queues. The cruise was like a hop-on-hop-off bus with four embarkation and disembarkation ports Read Less
7 Helpful Votes
Sail Date: October 2017
MSC CRUISE – MERAVALIGIA – SPAIN, FRANCE, ITALY, MALTA NOTE: I have been on several cruises with a few different cruise lines and I have been to Europe a few times. That being said, my review is based on a comparison with my past ... Read More
MSC CRUISE – MERAVALIGIA – SPAIN, FRANCE, ITALY, MALTA NOTE: I have been on several cruises with a few different cruise lines and I have been to Europe a few times. That being said, my review is based on a comparison with my past experiences. GOOD 1. New Ship 2. Nice Balcony suites 3. Nice private bathrooms in suites 4. Countries visited BAD 1. The entertainment (shows & lounges). The singing was sub-par at best. Wiggling your fingers, singing from the side of the mouth, & making faces does not camouflage the lack of range, lack of harmony, inability to hit the notes, flatness, and not knowing the words. A couple in front of us was laughing so hard at how bad one show was and finally left. We did too. 2. Lack of insisting people wash their hands or use sanitizer prior to entering restaurants, especially buffet areas. There were multiple sinks available in buffet areas but there may have been an average of less than 1 who we actually observed using these areas. If we ate in the buffet areas, I whipped out my sanitizer before we touched our utensils & food! No interest in Norovirus what-so-ever! 3. Being a new ship, 2 of 4 ice & water dispensers were not working. On 1 machine only the water worked. This was the case from day 1 of our cruise and remained that way the entire 8 day/7 nights. 4. The pools & hot tubs were drained & roped off nightly and the lounge chairs were put away Just as the sun was setting. 5. The entertainment (hype) crew members struggled to get people to participate in activities and were basically begging people to interact. We never knew who the entertainment director was and it was sad to see so-called party activities were empty @ 11 pm and most activities didn’t last past midnight. 6. The level of rudeness from the passengers was just ridiculous. No common courtesy from the young or old. The end of the line was not where they belonged so people would just push their way in front of someone then have the audacity to signal to their travel companions to come which would turn out to be multiple people. There was no regard for the crew who were trying to do their job. 7. BE AWARE OF EXTRA CHARGES ON YOUR BILL. Charges that I specifically declined were added to my bill but were removed immediately when I brought it to customer service’s attention. Examples: service charges, donations to non-profit organization. Example of #6 & #7 above…While standing in line to discuss our bill, the guy behind us started signaling for the reps to take the guy they were assisting aside & deal with his issue. He then went up behind the guy who was being assisted & rudely told him & the reps to move to the side & finish so they could help other people who were waiting (about 10 to 15 minutes) mainly so he & his wife could go party as it was their last night. The guy that was being helped got loud with the rude guy & pushed him telling him to mind his business & wait. True story. WORST 1. I’m sorry but at some point a person’s essence (body odor) is pure FUNK and no amount of cologne/perfume will remedy the stench of onions, feet, and ass like soap & water! a. PASSENGERS – seems they were involved in attempting to outdo each other in a cologne/perfume contest with absolutely no winners! b. CREW – Working on a cruise ship is not easy as many of these ladies & gentlemen have multiple jobs and are not allows treated kindly by passengers. That being said, they should have a few minutes to freshen up between gigs. Personal, cleansing wipes will help with sweatiness & muskiness especially if a server. 2. FOOD – ABSOLUTELY NO FLAVOR, unmemorable, and VERY DISAPPOINTING...simply put it was nourishment. Portions were adequate but who cares when the food is bland. This was the case for breakfast, lunch, & dinner. We ate off the ship a few times. 3. Nothing provided to drink with dinner…must pay for every drink (Water, Soda, Coffee, & Alcohol), tea and juice was not available @ dinner. Juice was only available at breakfast. 4. Expect to pay for nearly EVERYTHING! I understand MSC Cruises is a business, however the boat amenities, other than the lounges, can only be utilized for an additional charge. OBSERVATION At each port there are people just starting their cruise & others are ending their cruise. It makes it hard to connect & interact with other passengers. If you’re at a dinner table with a group who will be disembarking the next day, you tend to get moved to other tables further making it hard to build a rapport with others passengers & the servicing crew. My husband says that MSC stands for “Must Spend Currency” as everything was mainly geared towards spending a lot of it and not really on the passengers having a great experience. FINAL It you are a big drinker, a smoker, are a senior citizen who is laid back and enjoys a slower pace and has dietary restrictions…this cruise is for you. Overall, we enjoyed getting some rest and exploring the different cities/countries. We love to cruise and plan to do other Mediterranean & European cruises…we just won’t do them with MSC Cruises. Read Less
5 Helpful Votes
Sail Date: October 2017
after reading mostly bad reviews before we sailed on this ship we were a bit concerned especially regarding the food , however although food did not come up to the standard and choice of our previous cruises on NCL, there was always ... Read More
after reading mostly bad reviews before we sailed on this ship we were a bit concerned especially regarding the food , however although food did not come up to the standard and choice of our previous cruises on NCL, there was always something tasty to eat in the buffet and the main restaurant. Portions were small in main restaurant as mentioned in other reviews , but all you have to do is order as many starters mains or pudding as you like so we didn't find this a problem and the waiters in restaurant were very attentive always topping your wine up . Shows were all ok , entertainment staff were excellent , room was lovely and kept very clean only negative I have is we sometimes found it difficult to get a seat in some of the bars in the evening and there is loads of room for more tables , however the champagne bar on deck 7 always had seats ,and on the last page of their menu there are some cocktails that are included in the drinks package Read Less
2 Helpful Votes
Sail Date: October 2017
A group of us, friends, for the past several years enjoyed cruising as a fun alternative to all-inclusive vacations at beach resorts. Our prior experience on another MSC ship, Poesia, a few years ago was very good, and the lingering ... Read More
A group of us, friends, for the past several years enjoyed cruising as a fun alternative to all-inclusive vacations at beach resorts. Our prior experience on another MSC ship, Poesia, a few years ago was very good, and the lingering memories lead us to take a cruise on MSC Meraviglia this year. Besides the behemoth form factor, fancy displays, technological innovations, gleaming stainless steel, and shimmering Swarovski crystal embedded staircases, a cavernous promenade with a long LED roof, with many shops, and restaurants, a water park with water slides and a Himalayan rope course: the ship is attractive in many ways. The top two decks are stacked with play, games, and spa areas. Buffet is nothing spectacular either, just run-of-mill, the usual fare. Buffet restaurants are crowded always due to the volume of passengers. There wasn’t adequate staff in the buffet restaurants to keep the busy place ‘ship-shaped’. Dishes were not picked up properly or the tables were cleaned promptly. Too many people, too less staff especially in buffet restaurants was very noticeable. No water or juice were served at the table, everything was self-serviced. The dinners at the free restaurants were so-so as well, nothing particular about the menu to speak about. No water served at the dinner table in the restaurants, if you want water pay, and buy! It was to a point annoying to see them trying to upsell something or other, from liquor, dinner at upscale restaurants to spa packages always. Talked to many crew members during the cruise and realized that they were all over worked for the same money they got from a smaller ship. Now we know that the first impression may not be the lasting impression. The big, bold, spanking-glittering look impressed us first, but it was different when came to creature comforts, service aspects, food and value for the money. They were sub-par in nature to our expectations.Customer service was extremely poor. No response to enquiries started even months before the actual cruise dates. Few emails to them to rectify certain mistakes/omissions were met with total silence. We asked for certain cabins on specific decks, and the agent agreed during the booking time. However, what we received were different, and tried to correct the error via emails was futile. Dinner seating time was another issue: what was originally asked for and assigned was arbitrarily changed and couldn’t get it changed. Some positives were the crew: they were courteous, and friendly. The restaurant, buffet, and dinner staff went out of their way to serve us. Kudos to all them! Perhaps, next time we may be better off on a small or medium size ship. Overall rating: average, nothing spectacular. Read Less
7 Helpful Votes
Sail Date: October 2017
We booked this trip for our honeymoon, and were accompanied by another two couples. We chose this ship because it was brand new. We had cruised before with Thompson and Royal Caribbean. First off, we had to wait at the airport for our ... Read More
We booked this trip for our honeymoon, and were accompanied by another two couples. We chose this ship because it was brand new. We had cruised before with Thompson and Royal Caribbean. First off, we had to wait at the airport for our transfer to the ship for just under an hour, the rep did not seem bothered that we were frustrated at their lack of presence.We were then taken to the port and herded into the waiting area. We could not register our card of use until we got on board. We were very pleasantly surprised with the decor and the cabins were spacious and well laid out, We paid extra for a balcony which was worth the expense. The package we chose was all inclusive although it did have a lot of exclusions. The astrix played a big part in our cruise. When you looked at a drinks menu, anything that had an astrix was not included in the deal. The ice cream parlour had a charge, the buffet was NOT open 20 hours a day, If you were hungry after 10pm you had no chance. There was no shop on board where you could purchase forgotten items, You could not buy duty free cigarettes or alcohol. The perfumes were well overpriced. The buffet named the Marketplace lived up to its name, Geared to the Italian market the place was so disorganized, You could easily have been trampled to death, an in and out system could have solved all the problems, with so many suits walking round a blind man on a galloping horse could have sorted this out. The waiting staff were very nice but a lot of pressure put on them by overbearing Italians. Now to the food, what can i say, i love my grub, breakfast the usual scrambled,boiled,fried,poached eggs. Bacon streaky and swimming in oil, sausage chippolatas , hash browns, beans. Ham,cheese,salami, watery oats,semolina. Loads of bread and the usual pastries, fresh fruit and yogurt, juices only available at breakfast, they turned the machines off at lunch time.Tea and coffee only available at meal times.These machines were also turned off. There were a lot of pizza,and pasta dishes, Spuds were nearly nonexistant, loads of salad items and the odd thing was they had a hot roast of some sort at lunch time but not at dinner,one good thing though i lost some weight lol. The entertainment was ok, we had to pay for the cirque du Soleil show, ten pin bowling, air hockey table, racing cars, parents must have been out a fortune. Only we checked our bill early in the week we would have been paying a 15% service charge on transactions and donations to Unicef .Be WARNED, read all the small print. Entertainment staff and housekeeping were fabulous, Take you own hairdryer theirs is rubbish, sorry for all the negative feed back but it had to be said. Sorry I wont be back MSC. Read Less
Sail Date: September 2017
We chose this cruise to celebrate our 50th wedding anniversary . As we've cruised with MSC on the Opera , Sinfonia and also the Melody many times in the past, we decided to cruise with the Meraviglia being so magnificent from the ... Read More
We chose this cruise to celebrate our 50th wedding anniversary . As we've cruised with MSC on the Opera , Sinfonia and also the Melody many times in the past, we decided to cruise with the Meraviglia being so magnificent from the brochures we looked at. We chose an inside cabin , but unfortunately it was near the back end of the ship, so we had to walk quite some distance to get to the lifts each time . Our experience of this ship are as follows : Good points : 1. embarkation and disembarkation most efficient . 2. the cabins were spotless and the bathroom shower now has a proper door instead of the curtains as on the older ships. 3. the food in the Market Place was fresh and plentiful 4. The dinners in the restaurants were average but not exceptional. 5. our waiters in the dining room were most pleasant at all times . 5. The ports of call were very interesting Bad Points : 1. Too many passengers on board . 2. Not enough seating options around the bars and entertainment sections . 3. Kids were allowed by parents to run and play on the dance floors each evening . 4. Entertainment shows were average 5. The Circus Sorlei show for which we had to pay an extra 20euros each was so disappointing , being very weak, and a total waste of money. 6. The free coffee served throughout the day and night from the urns at the promenade must be the worst I've ever tasted .The same coffee is also served free on all the other MSC ships we've cruised on,tasting no better than dish water. such a pity. Summary : A Grand ship , very impressive , but would not cruise again on it , much preferring the smaller versions with fewer passengers. Read Less
2 Helpful Votes
Sail Date: September 2017
Booked this cruise to celebrate our 40th wedding anniversary and was initially amazed at such a magnificent ship but unfortunately things went downhill very quickly. Lengthy queques for embarkation and when checked in you are left to fend ... Read More
Booked this cruise to celebrate our 40th wedding anniversary and was initially amazed at such a magnificent ship but unfortunately things went downhill very quickly. Lengthy queques for embarkation and when checked in you are left to fend for yourself with no idea of where to go and no one to tell you.Cabins were excellent and very comfortable. Food was poor with the Market place buffet an absolute nightmare.No system,people pushing and shoving and standard of food poor. Ended up eating burgers or pizza from pool bar at lunchtime to avoid the mayhem. We had been allocated an early sitting 6 30 pm for dinner in Panoramic restaurant.Food was ok,small portions and not always hot.The only consolation was our waiter Marvin who was so pleasant and friendly. Evenings were a nightmare as other people have remarked not enough seating areas or quiet lounges where you could relax. People were constantly bumping into each other and sometimes would walk through you if they could ! Lengthy queques at bars and not enough waiters. Entertainment mainly catered for Italian and Spanish guests and was poor. Trips booked on ship were expensive so went off shore ourselves.Last day was nightmare as all day sailing so everyone trying to get sunbeds and trying to get food or drinks was impossible. Thankfully the weather was good as place would have been mental If everyone cooped up inside. This would not put me off cruising again but not on such a large a ship and definitely not MSC ! Read Less
6 Helpful Votes
Sail Date: September 2017
I have cruised with numerous other cruise lines mainly NCL , RCI, P and O, Thomsons. I liked the look of the new ship and thought I would try MSC. Here's my honest review Check in no problems waited about half hour to get on ... Read More
I have cruised with numerous other cruise lines mainly NCL , RCI, P and O, Thomsons. I liked the look of the new ship and thought I would try MSC. Here's my honest review Check in no problems waited about half hour to get on ship. First impressions really nice ship can tell it's new and immaculately clean. We had a outside on deck 8, overall quite small with little draw space but manageable for a week. I had twin beds which are not a full sized single so not very comfortable especially in rocky water. Also really strange in a ship full of mirrors and I mean they are everywhere, no mirror over vanity unit, so awkward for a women to get ready or do your hair etc. We had early dining, as flexible cancelled in waves on deck 5. Food was terrible, tasteless, presented terribly and staff mainly miserable. This is one of the main reasons why I probably wouldn't cruise with MSC again. Buffet okay but very repetitive and over noisy. Ate at Steakhouse which was excellent, Italian was terrible waiting staff horrible and food tiny portions and not worth the money. Entertainment was okay but mainly geared towards the European guests. Went to both circ du soleil shows and preferred Sonar. Odd things I found, no announcements we couldn't get I to Naples due to weather conditions, so captain sailed out of port no explanation. We had bad weather a few times no announcements on where entertainment moved to etc. Staff in bars generally okay, but reception staff terrible had to ring on a few occasions and always unhelpful and gave incorrect information. Example one of three bags arrived at cabin on day of enbarcation rang reception 3 times told different times that deliveries ended and what I should do. On the 3rd occasion they checkpoint being held by security. In the end at 6.40 we went down and found both bags, one they had wrote the wrong number on it and the other one security wanted to check!!!! . Holiday overall was a let down, ship feels very overcrowded at times and very little outside space. You can get out on deck 6 I think and then the next deck is deck 15. Would I sail with MSC again probably not to many things that I personally thought spoilt the holiday for me. Read Less
3 Helpful Votes
Sail Date: September 2017
This was our first cruise in almost 30 years but we were with my sister who cruises 3-4 times per year. The ship is beautiful and well maintained. The excursions were the highlight of our trip and very well organized. We also enjoyed ... Read More
This was our first cruise in almost 30 years but we were with my sister who cruises 3-4 times per year. The ship is beautiful and well maintained. The excursions were the highlight of our trip and very well organized. We also enjoyed the main pool and heath club. The food at the buffet was very good with a varied specialty option each day. Our issues began with a mix up with our reservation & we were bounced from a balcony to an inside cabin. Despite that huge disappointment the room was nice, with comfortable beds, clean and well stocked. Unfortunately the food at our specialty restaurant options was absolutely terrible. We truly could not eat what was served at Eataly or at the Cirque show. Who serves cold tomato soup with a soft cooked egg or bland pasta with no sauce? The exception was the Steak House which was truly wonderful. The nighttime entertainment was embarrassing. Several of the performers have talent but the format of each show was 3rd rate. People walked out or slept through it. Every show was terrible and the theatre was usually half empty. Since we sailed 9/1 there were not too many children. There was actually a nice mix of ages ranging from 30's to 60's, primarily European. The staff was friendly and gracious. I'm not sure we would sail with MSC again and my sister will never sail with MSC again. This was a B- voyage for us. Read Less
15 Helpful Votes
Sail Date: August 2017
This was the only other cruise line I tried since I usually go on Royal Caribbean. The rooms were very nice, new and the housekeeping did an amazing job at keeping the rooms clean - they came in twice a day. The absolute best part of this ... Read More
This was the only other cruise line I tried since I usually go on Royal Caribbean. The rooms were very nice, new and the housekeeping did an amazing job at keeping the rooms clean - they came in twice a day. The absolute best part of this trip was the entertainment. I give the entertainment team well beyond a 10. They always know how to get the crowd going at all hours of the day whether it is by the pool at 10am, 5am, or at 11pm in the meraviglia lounge. They act like they have heard these songs and done these dances for the first time meanwhile their ears are probably bleeding on the inside from hearing these songs on repeat. They are up in the morning before everyone and go to sleep last - honestly, the best entertainment I have experienced. The next best part was the food. The quality of the food was better than the RC ships I have been on. Although drinks (besides wine and beer) are not allowed during dinner, the food was well worth it in the dining room and the extra paying restaurants. The buffet is another story. The quality of the food in the buffet is about a 5/10 and the process is a nightmare. Be prepared to get pushed and shoved by people like they have never seen food before. Noone knows how to wait in lines or apologize for stepping on your feet 5 times. MSC staff really need to come up with a better process in the buffet - have the staff directing people to get in line for the stations of food. Also, they close all the food down besides pizza after lunch. After getting back from excursions there was nothing to eat besides pizza. The worst part about this trip was the drink packages. It is extremely confusing since they offer 5 different types. Be sure to get a full explanation of the packages before you start your cruise. A few other issues were some of the staff members. The bartenders in the TV bar and lounge were awful! Just straight rude, we were confused on what to order based on our package and the bartender was no where near helpful. We were not greeted at all when we first walked in. On RC ships, you see you room keeper daily/multiple times a day and they are always there to say good morning and see if you need anything. We did not see our room keeper once the entire week. I couldn't even tell you if it was a boy or girl. Overall, I give this cruise a 3/5. Certain bartenders (in the casino) were amazing as well as the food and entertainment. We felt like we were in culture shock the entire time with infants being allowed in the casino through the hours of 3 am breathing in all the cigarette smoke because the parents couldn't take their children to bed. If MSC can tighten up the buffet, offer one drink package, and have friendlier staff this cruise can easily be a 5. Read Less
10 Helpful Votes
Sail Date: August 2017
First of all - there was a chaos at the entrance to the embarkation building in Barcelona. We were waiting to drop our luggage in a long line on the sun. Then they opened another drop line and people, who was waiting in the queue, become ... Read More
First of all - there was a chaos at the entrance to the embarkation building in Barcelona. We were waiting to drop our luggage in a long line on the sun. Then they opened another drop line and people, who was waiting in the queue, become last to compere who just arrived, and they received low number cards for the line to get on the ship. The result all of this - 3 hours waiting time in a poor cooled building. About ship. All public areas poor cooled , even restaurants and show halls. People were sweating all around. Thermostats in cabins just not responding - they or steady blowing cool air, or nothing, not adjustable. Where was adult pool? I'M offering general cruise management go on the ship and get experience when you in the any ship pool. Little kids jumping all around, even over your head. I understand - lots of families bringing kids, but what to do for those, who left them at home to enjoy vacation. And no enforcement about this from the cruise stuff. Why does the big screen by the pool not used at the evening, for example to show movies or sporting events? About evening dining. All restaurants poor ventilated and cooled. Because cruise was sold out - our second seating diner was moved from main restaurant to the first seating at market place buffet on the top floor, where dining area was separated from buffet lovers, and it happened without asking us. People, who removing empty plates at buffet, from the morning , becoming restaurant waiters. Are you kidding me? Service was poor and slow- you can not make it in 1 hour. Absolutely no enforcement on kids screaming and dress code. We were dining in dressed suites, women's in the night dresses and next to us sat people in t-shirts and swim trunks on elegant dress code night. To compare my 15 cruises with American based cruise lines, this is day and night. This ship going to Miami next year. What you gonna do over there after people post their reviews? ... Read Less
1 Helpful Vote
Sail Date: July 2017
Embarked in Barcelona. All well and organised. Once on board we noticed that we were all seated at different dining tables (we were 3 cabins traveling together with linked reservations). This problem could not be solved until the next day, ... Read More
Embarked in Barcelona. All well and organised. Once on board we noticed that we were all seated at different dining tables (we were 3 cabins traveling together with linked reservations). This problem could not be solved until the next day, so, we had dinner in the Buffet restaurant and that went well. Food was fine. Bit crowded - but - with 6000 + passengers it is to be expected. 2nd Night we got our Main Dining room table. The food was terrible. So bad that I left before desert was served. We decided to have the remainder of our meals at the Buffet. This we did for 3 nights and then (got a bit board with the Buffet) decided to give MD a second chance. This time it was really good. (Although the interactive screen showed the same menu as our first disaster. On mentioning this to the "shift leader" about an hour before dinner she insisted that I was wrong. Debate got a bit heated and she showed me the menu - which was different to the one shown on the screen. (All could have been avoided if their IT was sorted) Cabin was good. Balcony 14173. Kept clean and attendant was friendly, chatty and kept cabin very clean (That earned him a good tip from our 3 cabins) The rest of the staff is fine - clearly overworked and too view staff for the amount of passengers. You could see they tried their best but with all the teething problems of a new ship they were struggling to cope. Entertainment we found to be of high standard. We watched most of the theatre shows and enjoyed the ones we watched. Did Cirq one evening and that was good too (Extra cost of 15 Euro pp) I am a MSC fan.........but...........never again on such a large ship. Too over crowded - fist fights (physically) over deck chairs at the pool. I don't use the deck chairs (ever) but witnessed people placing towels on them from as early as 6am ! One morning I sat at the pool deck having coffee from about 7am to about 9am - the deck chairs all "booked" with only about 10 people using chairs. No wonder fights broke out. I am sure things will get better as time goes on an MSC gets better at organising such a large ship. Excursions: We did Pompeii and Portofino and enjoyed it. Well organised. The rest of the Ports we got off and did our "own thing" Read Less
9 Helpful Votes
Sail Date: July 2017
Travelled on Meraviglia out of Barcelona, myself and two teenagers. Check in was very smooth and were onboard withing 30 minutes of arriving at the port. First impressions were that of splendour. It is alovely ship and we arrived on ... Read More
Travelled on Meraviglia out of Barcelona, myself and two teenagers. Check in was very smooth and were onboard withing 30 minutes of arriving at the port. First impressions were that of splendour. It is alovely ship and we arrived on to the promenade. Our room was ready immediately. It was a balcony room on the 11th floor. Very nice and as expected. We hit the buffet the first day and found the food to be just ok, the issue was that the food at the buffet was the same each and every day. Very little variety for both breakfast/ lunch and dinner. There was the option of hotdogs and burgers and pizza's at the pool all day long. We were assigned waves restarant for dinner and found the staff very nice and helpful. bread only comes around once so get extra. The portions are small but you can ask for multiple portions which we did when it came to the calamari. Waves also did a three course lunch where I ate whenever on board for lunch as the buffet was so bad. Service at the bars was a little slow as they didn't seem to have enough people at the pool bars. The main pool was great with entertainment all day long/ music/ zumba/ dance classes. The entertainment staff were fabulous. The evening shows were good. We went to see cirque de soleil which was fab but a little irked at paying 15e for kids to have a drink as part of the package when we already had drinks packages. The show was good though. My teenagers struggled a little that there were not so many english speaking kids on board. They participated in the teen club and thought it was great. Would we cruise with MSC again ? Unsure as the food was a disappointment. having cruised with RCL and NCl before their food quality is much better. Read Less
5 Helpful Votes
Sail Date: July 2017
This is a word of honest warning to anyone sailing on this ship. DO NOT get an interconnecting cabin, unless it is with your own family. We have come back from a 7 night cruise with our young child exhausted! It was extremely ... Read More
This is a word of honest warning to anyone sailing on this ship. DO NOT get an interconnecting cabin, unless it is with your own family. We have come back from a 7 night cruise with our young child exhausted! It was extremely disappointing to all of us as for the past year we have been looking forward to it and it cost us a lot of money! The sound proofing is non-existent and I mean that! It really upset us and had a big impact on our holiday, due to the stress and lack of sleep. Despite going to the Customer Service desk every evening to complain and getting an appointment with the Guest Services Manager, we were left in this cabin and told that the ship was completely booked out and there was nothing could be done. I was offered a free massage in the spa as some sort of compensation? However I never got the voucher for the spa to my cabin. Food was lukewarm in the buffet. Seating area of bars was pathetic for the large number of passengers and there was plenty of empty space where seating could have been provided. Also on the 7th floor there was a whole area assigned to a champagne bar which was vacant most evenings! Cabins were a good size and cleaning was excellent. We went to Cirque du Soleil and it was really great, despite having to pay extra. Ports were excellent and we booked a shore excursion to Taormina which was really great! Entertainment by the pool was good if you like lots of noise, however the staff really tried hard and were very good. Music noise could be a little overpowering at times. 4D cinema well worth a try, pay extra for this also. Waterpark good but we aware that the smoke from ships chimneys are bellowing right above it. Read Less
3 Helpful Votes
Sail Date: July 2017
We are recently back from a cruise where we were given an interconnecting cabin. I noticed this myself on deck plans about 2 weeks before we left and contacted my travel agent to have it changed, but it was too late. We were assured it ... Read More
We are recently back from a cruise where we were given an interconnecting cabin. I noticed this myself on deck plans about 2 weeks before we left and contacted my travel agent to have it changed, but it was too late. We were assured it would be fine so went ahead. PLEASE DO NOT book such a cabin unless you are going with family. We went through an awful time with noise and disturbance because of this door. MSC should be ASHAMED of themselves as the sound proofing is non-existent! I complained every night at Guest Services and even had a meeting with the Guest Services Manager, but had absolutely no luck and was told the ship was completely booked. In other words, suffer for a whole 7 nights! We had a young child with us and it was distressing for all of us not being able to sleep properly and be woken up early in the morning when our neighbours got up! Food is only lukewarm in the buffet and repeats itself most nights. Needs much more variety. Not enough space to sit and have a drink at night, even though there are huge amounts of empty space where tables and chairs could be placed. Also Deck 7 has a huge area assigned for a champagne bar, which is empty most evenings! Again, avoid at all costs an interconnecting cabin as your holiday will be just a misery! Read Less
10 Helpful Votes
Sail Date: July 2017
We booked this cruise in February and were so excited and looking forward to our cruise. This is a brand new ship which had its maiden voyage in June. The ship is very bling and all extremely clean and well maintained. There is plenty of ... Read More
We booked this cruise in February and were so excited and looking forward to our cruise. This is a brand new ship which had its maiden voyage in June. The ship is very bling and all extremely clean and well maintained. There is plenty of entertainment and is an ideal cruise for children who can spend their time in the water-park and outdoor walking bridge. There is also 10 pin bowling, a five-a-side football arena and lots of other activities for younger children too. The promenade area has lovely shops and at night the dome ceiling has displays which were pretty amazing. Overall, this ship has everything, however the negatives are there are too many passengers and not enough staff, there were queues for everything. We were assigned a table in a Panoramic Restaurant but the portions were so small and not very appealing that we ended up eating in the Market Place Buffet. Breakfast was a bit of a nightmare, trying to find a table with no staff around to assist. The food was pretty average but there was plenty of choice from lovely fresh fruit, cooked breakfast (although avoid the bacon, it was awful), selection of pasties and pancakes and waffles. We found that if we went for dinner about 9.20 it was a bit quieter and easier to get a table, however, it was difficult to find someone to order a glass of wine and most times we just helped ourselves to some water. The food at dinner was pretty average too, there was always a nice salad available. The pasta was ok but I could make nicer myself! There was always a good selection of fresh pizza which were good. The cocktails were very good, we were all inclusive and there was a great selection of cocktails and other drinks available. The entertainment was ok. We booked to see Cirque de Soleil which was amazing and popped along to another couple of shows done by the cruise staff which was pretty good. A lot of the entertainment is geared towards the Italian and Spanish passengers/ In fact there were very few other British passengers on board. I only spoke to one other English lady and a Canadian lady the whole week. Most other passengers were Italian, Spanish, French, German. I didn't find this a friendly ship and a lot of the crew looked pretty miserable most of the time. I would only mention a lovely girl called Gracie from India who worked in the bar at the back of the ship and she was lovely and always came looking for us to get our drinks and was wiling to have a chat. A few of the entertainment team made the effort to have a chat to us which was appreciated. The stops were good, we had a great trip to Pompeii and would definitely recommend this one! We had a lovely day in Malta too and caught the local bus to St George's Bay so it was lovely to have a swim in the Sea. The No. 14 from the port takes you straight to the beach and takes about 40 minutes but was a nice drive through the town. Overall, I did enjoy the cruise but now that I had been on MSC I would not return and would not recommend this cruise. This was the first time we had gone one our own and maybe if a crowd of friends /family go and have your own company it would be more enjoyable. Read Less
9 Helpful Votes
Sail Date: July 2017
We booked this cruise on 2 aspects, ports of call and being a new ship. We purchased the Aurea package with the focus on my time dining and drink package. We boarded in Naples, what chaos! As they began boarding the Select room ... Read More
We booked this cruise on 2 aspects, ports of call and being a new ship. We purchased the Aurea package with the focus on my time dining and drink package. We boarded in Naples, what chaos! As they began boarding the Select room packages, the crowd erupted, people fighting and yelling. MSC, did not handle this with any professionalism or organization. Generally ship is a cross in design of RCL/Celebrity ships. However, space to passenger ratio makes common areas and buffet area very busy and congested. Pools always congested and many passengers hogged beds. No clear policy on timelines of unoccupied beds. NOTE, is you have mobilty issues, no doors have automated openers. In common areas especially on open decks, you will need help. In regards to food, it was lacking of options in buffet and MDR menu options could have been better. The food that was offered was good and tasty. Drink options were satisfactory for beverage package. Lots of cocktails included. However dining and bar areas we lacking staff. Dinner sometimes took 2 to 3 hours. Room service was at a surcharge and breakfast was continental options only. Shows where not what I expected. Subpar. We did do Cirque show, that was great. Port debarkation and embarkation was good. Shore Excursion desk was helpful. Be aware some excurtions have long transfer times. In summary, MSC needs to reevaluate staffing and food options to be comparable to RCL or Celebrity etc. Until then, my recommendation is to look at other cruise options unless you are choosing this cruise on the basis of cost, then you must evaluate it on that basis and ignore some of the misses. Read Less
4 Helpful Votes
Sail Date: July 2017
The only good thing about this experience was the ship,the food is horrible, they nickel and dime you Cabin is extremely small. Not enough space for storage even just two persons. Our friend with four family members had a same size cabin. ... Read More
The only good thing about this experience was the ship,the food is horrible, they nickel and dime you Cabin is extremely small. Not enough space for storage even just two persons. Our friend with four family members had a same size cabin. Keep in mind, the crew ration of this new ship is 3.8-3.9. While the other cruise lines keeps crew ration around 2.8-3.0. , room was small could not fit cloths for 2 people everything they make small ,food was less ,and this was my second with msc ,i was very disapoted ,well next year for sure will go with a different 1 from msc ,While they provide a new my MSC smart phone app for most of the information for on-boarder, the front desk always have long line even during the night around 11 pm or midnight. Reason for that is the there are so many issues passengers encountered. Read Less
46 Helpful Votes
Sail Date: June 2017
I would avoid this ship. It is not large or well-staffed enough to handle its own crowd of customers. The Mediterranean port cities are excellent, on the other hand! I was on the Meraviglia during its second week of cruising, embarked ... Read More
I would avoid this ship. It is not large or well-staffed enough to handle its own crowd of customers. The Mediterranean port cities are excellent, on the other hand! I was on the Meraviglia during its second week of cruising, embarked from Naples for a seven day cruise with extended family. My family of four (two kids, 5 and 2) were in our veranda room with us, in the Aurea class on deck 14. Overall, I was disappointed with the ship. I knew it would be crowded (ship was close to, if not fully, sold out), but it was surprisingly ungracious. Sections of the ship were frequently closed off, forcing the considerable masses into uncomfortable places. Decks would be chained off completely or exclusive for certain cabin classes, dining rooms or whole sections of the buffet would be closed for unexplained reasons despite dense and unworkable crowds, odd rules would apply to different drink stations/bars about whether water (or coffee, or soda) could be served at different times of day. For my young kids, food quality is a non-issue; we just want them reasonably well-fed until we can visit each port. That said, the food was bland. More important for us, the dining room did not open until 6:45 and the buffet did not open until 7pm. There was absolutely no food (except at up charge restaurants) between 4:30-6:45pm, which overlaps with the kids' dinner time. We adjusted by keeping a stock of pirated rolls and fruits in the room from breakfast, to be available once we returned to the ship. This felt unnecessary and absurd. With the Aurea class, we had access to the lovely space on deck 19. This was the savior for our family when we were on the ship. There is a pleasant, lukewarm hot tub that overlooks the massive and insanely crowded pool deck. Great mix of shade and sun, never crowded and its own drinks service. Excursions: we only did one excursion through MSC to Mt Etna and Taormina, which was a big hit with the kids. BUT. I booked it before we left on MSC's website and they had no record of it. I had to rebook on the ship. I would blame myself - maybe I never hit the final submit button? - except that the same thing happened to another family in our group, all of us pretty darn internet savvy. Lots of things didn't work. I downloaded the MSC app to get mobile boarding passes, and spent some time inputting all of our info the week before we left... it did not work at embarkation. I had to add my credit card twice to the cruise account during the cruise, because for some reason we kept getting notices that we did not have a credit card attached to the cabin. (Internet access: we bought the premium internet package for 70euro, and paid an additional 30euro to add. ALL we did was check email once a day, with all background apps set to NOT REFRESH at all, and the plan was insufficient. You are better off using an international cellular option and waiting for the ports.) Our cabin (and the cabins of our extended family) was average, which is surprising for a new ship. Poor storage and dark (and I am adjusting for the fact that we had four people in the cabin). Beds, bunk beds were excellent, and the bathroom was clean and spacious. On deck 14 we were just under the overhanging roof from the pool deck on deck 15. We could hear everything, including the 23:30 DJ dance party and the 05:00 Sunrise DJ party. It always sounded like a herd of elephants was pounding on the roof. Avoid. Staff/crew seemed excellent and they worked very hard. Leaving the cruise for the ports was generally very smooth and easy. Minor annoyance - no laundry facilities on the ship, unless we used the very expensive service. We traveled light, banking on laundry, and ended up doing a lot of sink washes. We loved the ports, we loved the mix of cities, and for our multi-generational family, the cruise just made sense. This ship, however, was an unfortunate choice, and I would avoid booking Meraviglia or MSC again. That said, if you are getting a good value (we did not), and you don't really care about the ship, GO GO GO. Read Less
34 Helpful Votes
Sail Date: June 2017
We have travelled on various Msc ships, and really enjoyed the experience. This is their first venture into large ships, and they haven't got it right. The buffet area seating increases in size, but the service area has not, its ... Read More
We have travelled on various Msc ships, and really enjoyed the experience. This is their first venture into large ships, and they haven't got it right. The buffet area seating increases in size, but the service area has not, its chaos at peak times. They have done away with the bar lounges and made them open plan, its lost the atmosphere totally, and the service is terrible, as again the bars cannot cope with the volume of staff, who are under great pressure. No dedicated coffee lounge, unless you want to pay ( not part of All Inclusive anymore). The Cirque show has to be paid for at a charge of 15 euros plus service charge, and unless you book early, you won't get in either. Lots of new pay restaurants, that always seem empty. Sorry but a bad experience, the queues for reception are up to an hour wait, and the staff at the desks are not helpful. Hope nobody gets cabin 8195, awful noises from somewhere, but nobody wants to help you sort it. The choice of food in the buffet has gone down, the salad bar is mundane, the breakfast is identical everyday. Read Less
34 Helpful Votes
Sail Date: June 2017
The ship is very nice, we boarded at Genoa for 7 nights. We have never done MSC, always Celebrity, NCL etc so was looking forward to a change. It certainly was!! We had booked Aurea class so checking in was quick as you by-pass the ... Read More
The ship is very nice, we boarded at Genoa for 7 nights. We have never done MSC, always Celebrity, NCL etc so was looking forward to a change. It certainly was!! We had booked Aurea class so checking in was quick as you by-pass the lines. The cabin wasnt ready till 4pm, as clearly we were the first to use it as it was covered in dust and I had to ask the the steward for our key cards. We had anytime dining, I must say it was chaos, with Italians shouting and barging about. I expected this, but some people waited hours for food, and the lines outside the restaurants were huge. The speciality reataurants were OK, Tepanaki very good, but Brewers Cut very dissapointing. The food was OK, but the staff didnt know what they were doing. Eataly was very good, both in the restaurant and the Bistro on the promonade. We had an adjoining cabin, and the door howled in the wind!! I ebnded up sellotaping the gap to ease the problem, and we only had 1 chair on the balcony, apparently they were coming on board in a week or so!! We had a free massage as part of the deal, it was excellent The All inclusive package is a joke, it came with our cabin grade but there was only Hieneken as a choice of Lager, or you had to pay?? The cocktails were good with plenty of choice but there were no ciders without paying?? Getting off the ship in Barcelona was dangerous, there were only 2 gates open for 5700 passengers!! It was starting to get out of hand, especially with the Italians barging in and cheering!! There is a lot of reliance on technology, all orders are via ipad etc and through your app and room TV, this is OK until it goes dow, and there was only one IT guy explaining to older clients how to log onto the internet. I met a guy from Ireland in the line for customer services, he had bought a drinks package but was still getting charged for each drink, and he had 2 germans on his cabin account?? so his bill was over 3000 euros!! All in all, for the price you pay with MSC it was OK and I know its not Celebrity. The ship is lovely, and I am sure they will get their act together as far as customer service is concerned. Read Less
MSC Meraviglia Ratings
Category Editor Member
Cabins 5.0 3.9
Dining 4.0 2.9
Entertainment 5.0 3.3
Public Rooms 5.0 3.6
Fitness Recreation 5.0 3.7
Family 5.0 3.7
Shore Excursion 4.0 3.1
Enrichment 2.0 2.9
Service 4.0 3.2
Value For Money 5.0 3.0

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