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12 Helpful Votes
Sail Date: January 2019
This cruise allows passengers to embark and disembark at any port on it's route. That means no embarkation day and no debarkation day. The good news with that is that you're not fighting a big crowd at your point of embarkation ... Read More
This cruise allows passengers to embark and disembark at any port on it's route. That means no embarkation day and no debarkation day. The good news with that is that you're not fighting a big crowd at your point of embarkation and debarkation, and most of the first day stuff that might normally be mobbed, like ship-card management kiosks, aren't particularly busy. Embarkation and Debarkation were both very smooth. The bad news is that there is a muster drill every single port day with the blowing of the horn and the very long announcements, and you're not part of a cohort so if you like making cruise friends, they may be leaving much sooner than you are. We chose to embark in Barcelona to enjoy a couple of days in the city on either end of the cruise. This was a great call, we LOVE Barcelona and it is an awesomely easy terminal to access and move through. This is one big ship! At full capacity with guests and crew it can hold almost 7,000 people, but somehow it rarely felt that crowded. There is a lot to say about the experience so I will do my best to take it in categories and not to get too tangential. Our overall rating? 7.5/10, would cruise again but only if we got an awesome deal. Much of the lost points had to do with culture differences, language barrier, and frustrations with the European vs US idea of customer service. Without further delay ... let’s get reviewing! The ship itself is BIG but not super accessible. There are some annoying choke points that get clogged up and can’t be avoided (like exiting the theaters) and the the deck plan makes it somewhat difficult to navigate overall. There were actually entire areas we never even bothered going back to after we did our embarkation exploration because we couldn’t seem to find them again despite having a whole week on board. That said, the ship is gorgeous. It’s main atrium has a curved ceiling made of LED panels they call “The Dome” and each evening they do a brief Dome Show. It sounds cheesy but it was actually very cool. The signature Swarovski crystal staircases definitely add wow factor. We found our aft facing cabin very comfortable with an awesome and spacious balcony (cabin #10374). Book these rooms only if you enjoy the motion of the ship because you will feel it. It happens that we love it. The only issue was that it was all the way aft and there are no aft elevators, so it was a long enough walk that I definitely had a “if I forgot it, I don’t need it” mentality. Note: Smoking is still extremely common in Europe and a lot of people were smoking on their balconies which will waft up to yours and the corridors often smell of smoke. The casino is technically the only indoor smoking area and the ventilation is garbage and you must walk through to get to the Carousel Lounge, which is where they have the Cirque du Soleil show. Not judging anyone’s choices, but something to note for those who are sensitive to the smell or who worry about second hand smoke. Now on to everybody’s big question: how was the food? (A quick note, I am a vegan and my husband is not, but we are writing this together. Obviously a big factor for me is dietary accommodation and I also try to include allergen sensitivity in my review). This ship was good about allergen warnings but not very good at the distinction between vegan/vegetarian. I have noticed that for many cruise staff on all cruise lines, all allergies or dietary restrictions = gluten free, which is annoying but I do appreciate the effort. **TL;DR, food is hit and miss, dining room portions are very small.** In some specific areas the food was exceptional - the breads and pastry were all absolutely delicious (RIP my waistline), and all the mozzarella used/served is made fresh onboard. The house-made sorbets and ice creams were also excellent. Cured meats and cheeses were gourmet quality and there was very good selection. Buffet is open most of the day with solid variety and tasty food. Dinner Misc Notes- we ate in one of the complimentary dining rooms (Panorama) and found that unfortunately most of the mains were a bit disappointing. For those who are American you may find the portions pretty small as all dining is very much in the European style where you eat small plates at meals and supplement that by enjoying a bite with coffee or a hard drink in between meals. European meals are also often later than American ones, so it’s more like a pastry in the morning, lunch between 1-3 and dinner between 7:30 and 9:00. Be sure to sign up ahead of time for a seating you want or you could get stuck with a very late seating or a very early one. In the dining room the good news is that they had an entree option marked vegan at each dinner. Bad news is they were pretty bad - either very teeny but ok or sufficient but fried (I just don’t like deep fried food). One evening I was served 3 little pita points with about 2 tbsp of hummus and 2 tbsp of babaganoush. Suffice to say I came hungry and left...cranky and ended up having a protein bar back in the cabin. Although I was never in danger of starving or anything like that, it did not exactly make me feel like I was on vacation having a fine dining experience. BUT! All was not lost! After the hummus incident of 2019, the dining manager made me aware that they can do a 2 dish Indian entree every night if the menu option is no good. I ate that the rest of the trip (4 dinners) and it was delicious. My husband’s meals were ok, standouts include the escargot in puff pastry appetizer, and also the steak dinner served at the Cirque Du Soleil experience (extra fee). Desserts were very disappointing with the exception of ice creams and sorbet. We also had a major problem getting coffee served with our dessert, apparently this is not a thing that is common in Europe and so they would have to brew an entirely new pot, which is lovely except that the dessert was served long long before the coffee so you’re done or you’re waiting while the room empties out. Most of the service issues were things like this - simple requests from a U.S. perspective that required scrambling for a euro style dining setup. Not a deal breaker but definitely noticeable service hiccups and the staff was visibly annoyed. Breakfast - We attempted breakfast in the dining room the first two mornings but found the service to be a problem for getting to our excursions on time and there was no vegan option. Some classic dishes like eggs benedict were not done very well and so we preferred the buffet for breakfast, it has good options for just about anyone. The buffet is usually a zoo but that is true of every ship we’ve been on and it just comes with the big-ship territory. After hours: like most ships, pizza is available almost all the time and they also offer mini sandwiches (bocadillos), well into the evening along with fresh fruit and some small dessert bites. Don’t worry, you won’t go hungry! Entertainment: the shows were 50% awesome and 50% good-not-great. Again, full disclosure, we are very spoiled because we are near NYC and usually see shows on Broadway, so we have high expectations. The production quality was very solid and they went all out on the costuming - it had a distinctly eurovision look: gowns, headdresses, sequins, and omg so many costume changes! The dancing was excellent, there were 2 or three very very good singers and overall the performing was strong. The dancers were awesome. One problem we had was that the singers were largely Italian and so when they cover American broadway, rock, and pop classics the accent is very very noticeable. Big props though, not easy to sing in English while also trying to do right by a well known hit song. We had Cirque Du Soleil included with our cruise fare and it was great - definitely worth attending. Each night there was an interactive “party” in the main atrium and we found them to be lots of fun. If you attend the show you are pretty much released right into the party. I had the opportunity to spend an hour in the thermal suite, which was very impressive! Many rooms and different temperatures to choose from, including a temp variation rain shower path. I enjoyed it very much. We also took advantage of foosball and the “Himalayan Bridge” ropes course, and the gym facilities. If you are a gym goer, don’t forget weights are marked in Kilograms! I wasn’t thinking at 6am and got a big surprise when I tried to just pick up a “20”! There were many many more activities and things to do that we didn’t get to but which looked really great. We did a shore excursion in every port and had a good experience, and we definitely recommend the MSC excursions. If you're still with me here, you must have had a snickers because this ran LONG. If you choose to cruise this ship I hope you have a wonderful trip - we definitely did! Read Less
8 Helpful Votes
Sail Date: January 2019
I don't get all the negativity surrounding this ship? I guess some people are never satisfied. Anyway, this was my very first cruise ship experience, and in my opinion, worth it indead. Very good first impression. Although a little ... Read More
I don't get all the negativity surrounding this ship? I guess some people are never satisfied. Anyway, this was my very first cruise ship experience, and in my opinion, worth it indead. Very good first impression. Although a little pricey for the whole 7 days on board, all went relatively smooth. The food: - Great food, excellent in fact - Unlimeted buffet for the whole journey (Disclaimer: at least when I was on the ship, we had unlimited buffet) - Went to a fine dinning experience at one of the restaraunts, although extra and a bit pricey, the food was awesome, nice presentation of food too. The ship: - A huge, magnificent ship that lives up to its name!! - First time embarking on the ship, I was wowed, by its sheer size and activities - Very posh and 'rich' looking, which is not bad at all! The Cabins: - The room that I stayed in was very clean, with a balcony - Although the cabin was a bit small, it was well furnished, with a tv, desk, bins, bathroom amenities and a couch - When I was there, the room was serviced on a daily The entertainment: - The ship was not short of entertainment and activities - I wasnt bored even when I stayed a whole day on the ship - Although some activities are extra (need to pay extra, which I did not do) Services: - The staff was friendly, if you are friendly towards them - My room was serviced everyday, with out my asking, which I appreciated - Although a good ship with excellent service, the sales assistants on the retail strip were pushy Amenities: - There are kids clubs, from ages baby-17 or 18 years - There are pools, gym, buffet, restaraunts, a retail stip and so on - Some activities are free, some not, so look and ask carefully if you are on a budget, or else it gets quite expensive!! Read Less
7 Helpful Votes
Sail Date: December 2018
We have been on 17 MSC cruises now and wouldn't consider any other cruise line. We tend to pick cruises based on dates rather than itinerary as we just go to relax. This time was a bit different for us as it was the first time we ... Read More
We have been on 17 MSC cruises now and wouldn't consider any other cruise line. We tend to pick cruises based on dates rather than itinerary as we just go to relax. This time was a bit different for us as it was the first time we had been away for New Year, and the first time cruising in winter. This was also the first time being on such a large ship so we were a bit apprehensive especially with all the negative reviews, but as a seasoned MSC cruiser, I know to ignore most of the bad reviews on here as they are mostly unfounded. Our overall experience was very good and I would travel on the Meraviglia again if that ship was the only one available at my chosen dates, but if given the choice I would pick a smaller ship or try to get a much bigger cabin. We travelled with our 6 year old son, another couple with a 5 year old and a childless couple. We arrived at Genova by train and walked the short distance to the port arriving around 11.30. We all had Aurea cabins so had priority boarding and had no waiting around we got straight on, however even the other queue was not very long. I think later on in the day, queues can get to be quite long when the transfer buses arrive but if you get there early enough you won’t wait very long. Our cabins weren’t supposed to be ready until 14.00 but we went straight there to drop off our bags and they were ready. One negative point was to register the credit cards, the machines on the Meraviglia are slightly different to other ships and there was a bit of confusion as it was not clear which part was to pay in cash and which was for credit cards but we got there eventually. We all had Aurea balcony cabins, but we were very disappointed with these as they were tiny. It’s amazing how the biggest cabins we’ve had were actually on the smallest ships, I get the impression that they just try to squeeze in as many cabins as they can to make more money. The wardrobe was much too small for 3 people, although we did manage to squeeze all our clothes in there and stored our empty luggage under the bed as usual. The bathroom was small but well designed with a proper glass shower door and very powerful hot shower. Disappointing that we didn’t have a bath as we usually do with Aurea cabins. Some of the Aurea/black member perks were missing at first but as soon as housekeeping/reception were informed they appeared. So make sure you know what you should expect. The ship is very beautiful and plenty to do, so much that we didn’t get to do everything. The extras were quite expensive (bowling, 4d cinema etc) – even more expensive than on other MSC ships, but you can buy Fun Passes on board which are quite good value. Little tip, don’t expect to just turn up and do bowling, especially on the day at sea as there are only 2 lanes and you need to book in advance. We did it at 14.30 on the Marseille port day and were on our own. If you have small children ask the to put the gutter barriers up, I didn’t realise this was possible at first and it was only after a few loud tantrums from my 6 year old when he kept going in the gutter, that the staff member told us about this. It was a much more enjoyable game after that and my son ended up winning! I would also not recommend the flight simulator for young children, my son was tall enough to go on, but we didn’t realise that it actually went upside down and was very scary for him and even me as we were unable to control it, I laugh about it now as we were completely safe but wouldn’t take him on again until he was much older. The promenade was a great atmosphere for parties, but not well designed for parties due to the lack of bars. There is one bar at the far end then it is all shops, so we tended to go thirsty and dance rather than wait ages to get a drink. What is missing on this ship is little bars with music to have a drink and a dance, I think they could have created more of these rather than have so many specialty restaurants. The New Year’s party was amazing and best New Years Eve I have ever had. There was also the flower power party, white party, fluo party which were all amazing, great atmosphere and great music. This was a winter cruise so we didn’t use the outside pools at all (although some crazy people did) and only used the inside pool once. They seemed to be quite spacious but I can imagine how busy they would be on a sea day. We had a massage each included in our Aurea package, and I also had an eyebrow wax at the spa. The spa therapists are all very professional and the massages are excellent. They are quite expensive though, but I think you can get some good packages, I go on a cruise for family time though so didn’t look into this. It was quite hard to get an appointment for the wax as they only have one beautician that does this, but I suppose most people do their waxing before going on holiday. The theatre shows were quite disappointing, still high quality but not as varied as on the other ships we’ve been on. I think with them having the Cirque du Soleil, they don’t want to have any acrobatics in the ‘free’ theatre any more. It was mainly singing and dancing, which was quite boring for the children. There should have been a magic/puppet show on our first night but the magician missed the boat so this show was replaced by a classical concert. Cirque du Soleil was excellent but a little short, I would’ve been prepared to pay a little extra to see a longer show. We just got the show & cocktail tickets which I would highly recommend, when you already have dinner included in your cruise I don’t see the point in reserving a dinner with the show. The dinner started an hour before the show so you didn’t get to eat while you watched the show and the drinks only seats were much better – although the Carousel lounge is so small there are no ‘bad’ seats. Be aware that these shows can be cancelled in bad weather. Foodwise I am always amazed at how people can criticise the food on MSC as for us it is always amazing and one of the main reasons we like MSC cruises. I think there is something for everyone. I am a vegetarian and I never have to eat the same dish twice – unless I want to. The food is high quality, and if you think the portions are small in the restaurant, just order double! We rarely went to breakfast as we like to take it easy in the mornings on holiday. On the days that we did get up in time we just went to the buffet, there was plenty of choice, and we especially liked the made to order omelettes that you don’t usually get on MSC. We also went to the buffet most days for lunch as we find that there is more choice for everyone here at lunchtimes and more relaxed. The buffet can get very loud and crazy, but for the whole week we always found a table easily even when we were a group of 8. The trick is to have one person reserve a table while the others get their food, to avoid your food getting cold while you search for a table. It is also easier to find a table near the back end of the buffet. On the day at sea we preferred to go to the Panorama restaurant, although there is not as much choice here and not as well organised at lunchtimes as it is in the evenings. Dinner was in the Panorama restaurant. We had My Choice but it wasn’t as flexible as usual as we were a party of 8 so not as easy to get a table with the same waiter whenever we wanted. We ate at 19.15/19.30 every night apart from new year’s eve when we were able to get a table at 21.15. Our waiter Ashveen was excellent and we were very disappointed to hear that 2 days before the end of our cruise he had to return home due to personal problems, he was very professional and gave 120% to make sure that everything was perfect for us and we were able to have a laugh with him. One thing to note during winter cruises is the risk of bad weather. We were generally very lucky with the weather apart from the sea day. During the trip from Malta to Barcelona we encountered gale force 9 winds which made it very bumpy. A few of our party felt ill during the afternoon, and 2 had to leave the restaurant early in the evening. In all my 17 cruises I’ve never experienced seas that rough before, it was so bad during the night that it felt as though we were going to tip over. I always thought that the bigger the ship the less you felt the sea, but I’ve now realised that the bigger ships get knocked around more in high winds. A note on the photos, the MSC photographers are always excellent and the photos are always perfect but I always feel I am conned on these as they are always so expensive. On the other cruises we have managed to negotiate a price on board for all the photos usually €150-200, but this just means I have hundreds of photos hanging around at home that I never look at anymore. This time I decided to book in advance a 10 photo package (any size) for €80, still pretty expensive but limited photos. As soon as we got on the ship our friends were able to book packages for all photos – digital and small printed copies for €130. I wasn’t able to change my package but I was able to add all the digital photos for €60, so not as good a deal as my friends got but I much prefer to have the digital copies than the printed ones. I am also always surprised that people on here criticise the MSC staff, I find the staff to be highly professional and pleasant. I always get a smile and a hello out of anyone I pass in the corridors and always try to have a chat with staff I see regularly. Our group was a mix of 4 nationalities – English, Italian, French and Cuban with all of us speaking at least 2 different languages and none of us had any communication issues. All staff are required to speak English so I don’t understand how any English speaking passengers have communication issues. Passengers are a mix of all nationalities and personalities which I always find really interesting. If you want to be surrounded by English-speakers then please stay away from MSC and stick to the hundreds of English speaking cruises and leave the multinational cruises to us multinationals. We never choose our cruises for the destinations and do tend to repeat ports often. My main reasons for cruising are to relax and spend time with my family, this time especially as I was recovering from a foot operation and was not planning on doing too much walking. Civitavecchia – I had planned on going to see the nativity scenes at the nearby fort, but as the weather wasn’t great when we first got up we decided to stay on the boat instead. Palermo – we took a taxi tour with our friends €120 for 6 adults and 2 children. Saw most of the sights over 2 hours and had a wander round the food market. Malta – new years day so wanted to take it easy, took a horse and carriage ride around the city for €40 (or €50 can’t remember but was negotiated €10 cheaper than the ‘official’ price) 2 adults one child, then a wander around the shops near the port. Barcelona – a city I never tire of and so easy to get around on your own. We got the port cruise (blue) bus from right outside the terminal for €4 return each which leaves you near Plaza Colombo (as does the MSC shuttle which you have to pay €8/9). We then got the Metro from Drassanes to the Sagrada Famiglia (changing at Passeig Gracia) we got a 10 trip ticket for €10.20 as we were 8. Wandered round the outside of the Sagrada Famiglia, then got the metro back to Plaza Catalunya (changing again at Passeig Gracia), and walked back down the Ramblas stopping at the food market near the middle. Marseille – stayed on ship, had a lazy morning then took advantage of the quiet ship to do bowling and 4d cinema) Overall I’ve given the Meraviglia 5/5 as I feel that MSC needs a little boost and none of the negative points I’ve mentioned ruined my holiday in any way, I am already planning 2 cruises with MSC for 2019. I would recommend to anyone taking a cruise, no matter which company, to do your research on what to expect, to avoid disappointment. Read Less
11 Helpful Votes
Sail Date: December 2018
Quick background - we are a couple who have cruised 6 times over the last 2 years. Not the most seasoned cruisers but have some experience of cruising with different lines. We decided to take the leap from mid sized ships to bigger ones ... Read More
Quick background - we are a couple who have cruised 6 times over the last 2 years. Not the most seasoned cruisers but have some experience of cruising with different lines. We decided to take the leap from mid sized ships to bigger ones with MSC as they offer yacht club, which we felt would be a good way to combine a big ship with some familiarities of a smaller vessel, as well as indulging in the luxury service YC offers. Embarkation was great. We were taken personally by a butler to the YC check in area and given Prosecco to drink. We were then escorted straight to our cabin (YC suite) by a butler who also introduced us to the staff on the concierge desk. The cabin was lovey. More a junior suite than a suite of rooms as we’ve had on other lines, but very well furnished. The only snags would be the wardrobe being quite small for two people and the balcony being quite small also. However this did not distract from how nice the room and shower room were. We also had a complimentary mini bar and a bottle of procecco on arrival in the room. This has to be the most comfortable bed I’ve ever slept in. The ship it’s self is a sight to behold. Absolutely amazing. Think Swarovski Crystal stairs and LED ceilings that show different images during the day. The YC private sun deck was very nice as was the private lounge bar for YC guests. The physical product that MSC offer was brilliant. However the service provided by the majority of staff was a massive problem. We had chosen to book several meals and drinks packages before travel. This allowed us to get the dates that we wanted in advance (NYE being one of them) for specialty meals. One of those we booked was the Cirque du Soleil meal and show. When we arrived we had a note in our cabin asking us to visit guest services to confirm our reservation for this meal. As we were in the YC we were able to go to our concierge desk rather than wait as guest services (the queue at guest services was at times 1hour long!). The concierge explained that anything in terms of meals booked on the website never transfers to their system and that’s why we had to see them. She emailed the cirque to confirm our choice of date. We decided to check that our other reservations were in place. She said no and that for those we would need to go over to Eataly and speak to the manager who would confirm them all in one place. We went to Deck 6 where Eataly was and tried to get the attention of the manager who was chatting with some Italian guests. He proceeded to ignore us for several minutes before we decided to interrupt his conversation. We explained the situation and he didn’t reply but waved another memeber of staff over who couldn’t even speak English. He didn’t have a clue what we wanted to after 10 minutes of trying to explain using hand gestures we gave up and went back to the concierge. The concierge said the reason for not being able to get it sorted was we ‘had gone to the wrong Eataly’ and it was our own fault. She said we needed to go and find the other Eataly and they would sort it. At this point we asked if she could sort it for us. She agreed, although did not seem happy about it and said she would email the bookings to us. She also explained that our booking for the chefs table wouldn’t be available for NYE as we had booked for. She also spotted our premium drinks package and said ‘I don’t know why you bought that as you’re YC and get it anyway’ . No offer of a refund. It was at this point we realised that the bottle of champagne and souvenir flutes we had booked for sail away had not been delivered. She again told us that this is because their system has never worked but she could sent it over for another day. This set the tone for the rest of the service recieved. •in the YC bar we were often ignored and found it easier to just go to the bar our selves rather than wait for a waiter. One who did come came back to us 4 times to confirm our drinks order of ‘Diet Pepsi and a white wine’. The same waiter slammed our drinks down and began shouting at another member of staff •when coming back on board from one of the ports the staff ignored us and we calling each other profanities very loudly •walking through deck 6 was an obstacle course of people selling you meals and drinks packages •we asked our concierge to change one of our meal bookings over one night as we’d had a long day and fancied something quieter than the cirque show we’d booked. He shouted at us over the phone saying that he couldn’t do that as it was ‘too complicated’. When pressured by us to sort it he said he would but in future could we ‘not change our minds as it’s awakward’ for him and that he’d struggled to get us a table in the other resturant (which ironically was very quiet anyway!) Food. •Generally the food was poor quality. The food served in the YC resturant was the same at lunchtime as in the buffet (not the gourmet experience the website promised). •The steak in the butchers cut was very good, but at a premium. •The buffet was a feeding frenzy with people grabbing food and pushing and shoving. There was inadequate seating available for the volume of guests. It was very very very loud in here, we didn’t go back after the first time! •When booking we were advised that we could dine anytime at any of the included resturants across the ship. However this was no longer the case and we could only dine in YC, premium resturants or the buffet. Other guests who were not YC were subjected to strict dining times in a set resturant - if they were 15 minutes late for their time they would not be allowed in. •unlike other lines you will not see officers around the ship and the manangement team do not interact with guests, passing you to a more junior memeber of staff Around the ship •Astheically the ship is lovely. However the public areas do not seem to cope very well with the volume of passengers during the winter season. Everywhere is loud. There was a DJ playing above the shopping arcade at the same time as a Zumba class happening at the bar a few meters away. •the Swarovski stairs are amazing, however you probably won’t be able to use them as the ships photographers use them for private photo shoots with people lying down on them posing •on day one I thought there was a queue to meet and greet the captain. It was very long. It was actually the queue for guest services for people complaining •staffing ratios do not seem very high. At the amusement arcade there was one person running the sports court, bowling alley, f1 simulators and the flight simulator. We had a go on the flight sim and had to wait ten minutes when it finished for the memeber of staff to let us out. We had to wait in a pitch back sealed pod! We even pressed the emergency button as we’d waited so long!!! •the safety drill was the most unusual experience ever. We were all asked to meet in the theatre. Given an demonstration in 5 languages as to how to put the life vest on and then group by group taken to different muster stations across the ship. We were group A so after everyone had left we were told in 5 languages that the theatre was our muster station and we could go. Surely they could have told us this at the start and saved us a 45 minute wait?? Bottom line This ship was on the whole not for us. It is loud and difficult to relax in. You could be sat eating a meal at the butchers cut to be interrupted for 10 minutes by animated dinsours fighting and roaring on the LED screen for a ‘show’. However we do appreciate that some people enjoy that kind of holiday. However, had the service and food been better we would have made the best. Instead we were treated like an inconvenience and told off by so called ‘concierges’ and ‘butlers’. We told the YC director that we were planning to leave the next day and he apologiesed but didn’t offer to rectify any of the issues we had raised. The next day he was genuinely surprised that we had booked flights home and said he thought we would have reconsidered - why? Nothing had been changed. All the bookings we had made online were still messed up. The food was still rubbish and staff still rude. And even our newspaper delivered on the last day was wrong. We decided our time was more valuable that the money we had already spent and we would have a happier new year at home where at least we don’t get told off and can relax. This ship is due to move over to serve the American market this year. I cannot see Americans who are used to and expect a high level of service tolerating what MSC offer on this ship. We have been offered no compensation or reimbursement for the services we paid for in advance that we did not revcieve. Read Less
8 Helpful Votes
Sail Date: December 2018
Ship is beautiful Captain and senior staff should be fired! Ship was filthy I have never been on a cruise ship where they weren’t constantly spraying sanitizer on your hands. NOT ONE TIME did I see anyone spraying hands with ... Read More
Ship is beautiful Captain and senior staff should be fired! Ship was filthy I have never been on a cruise ship where they weren’t constantly spraying sanitizer on your hands. NOT ONE TIME did I see anyone spraying hands with anything! People all over the buffet coughing etc. on 3rd day of this floating bacteria petry dish and already one of our group is sick with diarrhea and vomiting. Sitting here waiting on my turn.....Walls and doors filthy with smudges, etc. DISGUSTING. Put all that aside: 1. Premium ALL YOU CAN DRINK package does not include juice or drinks in Cirque show (or some other areas) 2. So many yummy places to eat on board! Problem is all cost extra! 3. Lovely chocolate bar - bring your euros because not included 4. Who doesn’t like Gelato? Better have money! Cruise over 3 times a year on average - no allegiance to any line. First time on MSC - NEVER AGAIN - Read Less
3 Helpful Votes
Sail Date: December 2018
The 5 plus and minus with this cruise. Plus. World class evening entertainment - The main company consist of 6 singers, 11 dancers and 5 musicians (alternate nights). They offer 6 great shows of 40 minutes, popular broadway ... Read More
The 5 plus and minus with this cruise. Plus. World class evening entertainment - The main company consist of 6 singers, 11 dancers and 5 musicians (alternate nights). They offer 6 great shows of 40 minutes, popular broadway musicals, history of Rock, flamenco dance, Italian songs and a modern day themed. The shows are world class with great choreography, costumes and musics. Mobile phone app - MSC for Me - while on board the ship can easily find informantion on itinerary, book restaurant and shows and check details of billing account (the most useful function in the app). Itinerary - Civitavecchia, Italy - Palermo, Italy - Valletta, Malta - Barcelona, Spain - Marseille, France - Genoa, Italy. Spa - Modern, spacious and well equipped. Daily activities - plenty of choices and varied to suit. Minus. Charity donation to UNICEF - Auto deduction of 1 (one) EUR per person per day. Chairty donation is a personal choice and voluntary. MSC auto enrolled my cabin of 4 person, of which I needed to visit the reception and wasted my time in the long line to remove the charge. The pushing of products and services - I understand cruising is a business and want of MSC to increase income and profit. However, there is a fine line between of highlighting and selling, I rather ask than to be offered. Transfer in Barcelona, Spain - The charge of 8 EUR per person between port and World Trade Centre (WTC) in the port is not value for money, since WTC is still 30 minutes walk from the city centre. In fact, the metered taxi from city centre to port is only 10 EUR for 4 person. Rushed service in the morning - the ship was full, 4,500 passengers, so I understand it was difficult for the restaurants to cope with the rush in the morning. Poor information or lack of transfer service between airport FCO and Civitavecchia. I rather prefer MSC to organise the transfer service. This was the missing link in an otherwise wonderful MSC cruise. Read Less
6 Helpful Votes
Sail Date: December 2018
We chose this particular trip because of a few reasons: 1. We sailed this same ship and route last year and had such a great time we could not wait to go again. 2. The price was just right to try the Yacht Club experience 3. We ... Read More
We chose this particular trip because of a few reasons: 1. We sailed this same ship and route last year and had such a great time we could not wait to go again. 2. The price was just right to try the Yacht Club experience 3. We had friends who wanted to try cruising, and figured this was the best option for them, and we could show them the ropes on cruising. So below are our thoughts on various aspects on this trip. Embarkation: We boarded in Genoa, Italy. We arrived at the terminal around 11 am. We dropped our luggage off at the main luggage point on the ground floor behind the ship. We did not see the Yacht Club check in point near there like it had been the year prior. Entering the terminal, we had a hard time finding where to go for Yacht Club check-in, until we were brought to the desk on the upper level. Here we finished our check-in, then waited for a couple of other groups to finish as well. In the meantime we were given a welcome glass of champagne. Shortly afterwards, a butler came down and escorted us and three other groups on board. Upon arrival into the Yacht Club, we were escorted down to our cabin, 15029, only to find it wasn’t quite ready for us yet. We were then seated in the Top Sail Lounge, and where they offered us a drink, which we gladly accepted. A short time later, the Head Butler came in, saying our cabin was now ready, and took us back to the room. Once again it wasn’t quite ready, so we went to the restaurant for our first lunch. After lunch we were brought to the room a third time, and this time it was all set and ready. We met our Butler, Jacques, grabbed our room keys then went off to the ship. We received our luggage in our room sometime between one and four. While we went through the Yacht Club check-in process, we had friends who are a family of four who went through the normal process. Like us, they dropped their large bags at the main drop-off point, then went into the normal check-in line. Because they were travelling with two small children, they were given priority boarding. Breezing through the check-in desk, security and gangway, they were on board before we even left the Yacht Club lounge. By noon their room was ready. By 1230 or so, their luggage was awaiting them outside their door. Ship: The Meraviglia was outstanding. She is well kept, easy to navigate, and has plenty to do on board. Many bars and lounges were open often with many different activities going on. Dancing lessons happen mostly at Meraviglia Bar, which is conveniently located right on the Galleria. Above that is the TV Bar and Studio which is the place to listen and participate in some fantastic karaoke! Although, the place to be no matter what time is the Sky Lounge on deck 18! They have unique cocktails and a pianist with vocalist there every night providing soft, jazz like music. The theater, while small, we found to have ample space for each show while keeping it more intimate instead of crazy packed. Shows: We saw three shows in main theater, a guest performer who did sleight of hand and the best hand puppet show I think we have ever seen. We watched Virtual, a show about a man who has a dream of being stuck in his phone, which was very entertaining. We also Born to Rock, which was a collection of classic rock from the Beatles to Pink Floyd. All three shows were very good. Our friends saw Viaggio, which they said was very good, but not as complex as some of the land based shows. Unfortunately three shows were cancelled due to a technical issue, so we could not see Sonor. Yacht Club: Yacht Club was everything we had heard it was and hoped it would be. The attentive service, the wonderful lounge, excellent restaurant, and private pool deck was all that we could want. They truly seem to have the best staff on board working the Yacht Club. That said, we would absolutely sail in Yacht Club again, as long as we are either sailing by ourselves or with a group all in Yacht Club. We felt as if we missed a lot of the offerings and amenities by not spending as much time within the complex as we could have, while still enjoying the rest of the ship. But for the price, it surely is the best deal on the market for everything that you get included. We will sail in the Yacht Club any chance we can, but if we can’t, it wouldn’t be a make or break in cruising MSC for us. Cabin: We had a Yacht Club Interior suite, room 15029. Overall the room was very nice, comfortable bed, and well appointed toiletries in the bathroom. The room did feel smaller than our Fantastica interior room the year prior, but not by much. There was a chair in the room which felt completely out of place, as it was a plastic wicker chair, which felt like it was brought down from the pool areas. We used it primarily as a place to put our backpack. Food: Overall food exceeded our expectations. The Yacht Club restaurant had very good selection of meals each night, always hot, and there was nothing that we ordered that we disliked. Breakfast in the restaurant was always a solid choice, with fresh breads, pastries, and fruit available as well as eggs cooked to order. Breakfast at the poolside buffet was a better choice for us when the weather was nice. You could get eggs made to order, fresh waffles, a selection of fresh fruits, pastries, and always a good selection of hot foods. While the standard coffee in the restaurant was good drip coffee, the bartender up in the buffet made the best cafe lattes and macchiatos. The lunch buffet on deck was different every day, featuring a pasta of the day and a grilled item of the day. The main buffet carried standard fare, with the Ethnic corner always being the busiest and best part of the buffet. Pizza was always fresh and hot, but otherwise pretty standard. One lunch down in the Waves restaurant was a huge disappointment. The menu was small, with only three options. The lamb of the day was okay, a little overcooked. Service was awful, very slow, and poor communication from server to guests in the area where we ate at. Crew: The crew aboard is quite multicultural, which is really nice. It provides every guest on board with someone who speaks their language, thus breaking the language barriers that happen on many US based cruise lines. Also, while many state the crew is stone faced and not kind, we have never found that to be an issue. Greet anyone with a smile and they are always quick to smile back and help in anyway possible. A good chunk of the crew speak English, which is helpful for us, but most of them speak anywhere from 2-8 languages. We did have some standout waitresses, Maria in the Sky Lounge and Smita in the Brass Anchor Pub. Quick to greet us anytime they saw us, and quickly learned our favorites, and in the case of Maria, would bring us new ones. Our Butler, Jacques and his assistant Nilheesh, were fantastic. The crew that were in charge of the Yacht Club buffet and bar were a great team, and even on the days where the weather wasn't the best, they had great attitude and were fun to learn a little about crew life from. I really wish I remembered all their names to give them the proper recognition. Ports: The itinerary for this run was Genoa, Civitavecchia (Rome), Palermo, Malta, Day at Sea, Barcelona, Marseille, and back to Genoa. In itself, this itinerary is awesome! It provides just enough variation of countries and ports that you can see so many different things. Civitavecchia, we did not get off. We’ve been to Rome before and did not see reason to get off and go again, so this port provided a great Ship day for us. Palermo was great. Even with having been before, we still got off an enjoyed the Hop-On Hop-Off bus to take in the various sights, architecture, markets, and gardens. They are always a wonder to see. We did the exact cruise itinerary last year and missed Malta, so our fingers were crossed we would make it to Malta this go around. Alas, Mother Nature was not on our side and we missed Malta once again. Maybe we are the bad luck? Who knows. The bridge and captain decided to make the day another cruise day, giving us 2 days at sea. Therefore, we made the Ship our destination for those two days. Barcelona is a city we love in Europe! It’s classic and modern all mushed together. We took a stroll up to the Saint Joseph Boqueria, the market right off La Rambla. We actually got a chance to walk around and take in all the market had to offer for tourists like ourselves. Then we opted to take a Hop-On Hop-Off bus tour as we wanted to make our way towards Tibidabo. Unfortunately for us, once we got to the Tibidabo stop and hopped off, we found that the Funicular railway was closed for winter except for the weekends, which put a wrench in our plans. Back to the Hop-On Hop-Off bus we went and made our way back towards the starting point. We made our way back to the market to grab lunch then back to the boat we went. The last port for us was the one we least looked forward to, the port of Marseille. It’s not that we don’t like Marseille, this was the first time we actually got off at the port. France just isn’t on our to-do list of places to visit. We got off and caught a taxi from the port to the city center where we found a lovely Christmas Market that we walked around and bought some soaps. After exploring a few avenues, most of the group we were with was ready to head back. We did notice there was some broken windows and other damage from recent protests, but nothing too bad. Back in Genoa we took some time to stroll around the streets closest to the train station before grabbing a quick meal and taking off on the train back home. Other thoughts: At the start of our cruise, there was an elevator bank that had a new express system installed. Express is a loose term in our opinion, but the whole system reverted back to a standard elevator bank by the time we left Palermo. No notice or anything, and in the end, only one elevator was left on deck 4 with an out of service message. On the subject of elevators, the Priority Service feature for Yacht Club members was hit or miss on when it would work. It was also easy for anyone on board the elevator who was paying attention to hijack the elevator that a Yacht Club guest tried to hijack themselves. Interesting perk, but one that wasn’t well explained nor one that works consistently. Even when you get the system to recognize a priority call, more often than not, another elevator in the bank will call on your floor in the direction you wish to go before your priority elevator. Admittedly, if you do overtake an elevator successfully, it is kind of fun to see the confusion on the other guest faces. There is a stone lounger in the spa that never seems to be on, whether this is intentional or not I am not sure. I asked about it once, but I don’t remember the answer. Seems that most of the growing pains of a new ship were worked out otherwise, crew seemed a lot more confident of where things were, and the technology was working with no major hiccups. Read Less
3 Helpful Votes
Sail Date: December 2018
Being an avid cruiser and a loyal RCI customer (Royal, Celebrity, Azamara), I was getting curious about the MSC's new Yacht Club product. Everything I was reading indicated this was the standard of cruising my husband, in particular, ... Read More
Being an avid cruiser and a loyal RCI customer (Royal, Celebrity, Azamara), I was getting curious about the MSC's new Yacht Club product. Everything I was reading indicated this was the standard of cruising my husband, in particular, would enjoy. He's not that keen on ocean cruising, particularly if it involves older ships, tired itineraries, average food and constant nickel-and-diming (i.e. the average cruising experience in Australian/NZ waters.) Upon seeing a special price for a YC Deluxe cabin on a 7-day West Med sailing in early December 2018, we decided to check it out. It was not our first trip around the Med, so we were comfortable with the fact it was going to be cold (for Queenslanders!) and we would probably find ourselves onboard more than usual, rather than remain on shore until last call as is our usual MO. A big bonus with MSC is their status-matching with other cruise lines' loyalty programs. Based upon my Captain's Club level with Celebrity/Azamara, we were automatically assigned MSC Black, which is the highest grade in MSC's loyalty program. This was a very attractive incentive that other cruise companies should explore and gave us some very appreciated additional perks. Our trip from Australia to Europe started off brilliantly with an unexpected upgrade from premium economy to business class on board EVA Airways (BNE - TPE - CDG. Thank you, EVA, every outbound sector was an excellent flight!) After a couple of days in Rome at a gorgeous, well-priced hotel near the centre (Liberty Boutique), we travelled by private transport to the port of Civitavecchia. We arrived at the port around midday and were greeted by very friendly staff who shepherded us to an exclusive lounge area for YC guests. It was empty (the whole terminal seemed fairly quiet), but was still fully stocked with a wide range of drinks and snacks. After a short wait, we were greeted by a lovely young lady in livery (coat and tails!) who we were told was one of the YC butlers and had arrived to escort us onto the ship. We followed the butler in the direction of the ship, overtaking others who were standing in line, while she held aloft a paddle with "Yacht Club" stamped across it. Not surprisingly, our queue-jumping accompanied by a liveried staff member drew some attention. At this point, we started to wonder if we had fallen down the rabbit hole. On board, we were taken to the YC concierge area and given a whistle-stop tour of the exclusive YC facilities, then shown to our cabin. The lady butler advised us we had been assigned a different butler for the duration of our cruise and he would make himself known to us in short course. Our room was outstanding. It was new, modern, spacious, heaps of storage and the bathroom was an absolute delight with a large shower cubicle, rail shower and rain shower. We had a small but adequate balcony, comfortable bedding (pillow menu optional) and, frankly, I felt the room wanted for nothing. Our butler did not make himself known until later in the evening and, to be frank, we found his attention very sporadic throughout our whole cruise. Our understanding is that the YC butler is meant to be readily available to assist you with all manner of reservations and recommendations. Unfortunately, we hardly ever saw him as he seemed to be solely focused on his other guests. (At the time of introduction, he noted he was from Indonesia and, I suspect, he believed as 'Aussies' we were too laid back to need any special attention compared to the others under his care. However, we aren't exactly the type to be found holidaying in Bali, so he rather misread us if that was his assessment.) Consequently, this was the first cruise ever that we did not provide an additional tip to our cabin staff. (Obviously, we did pay our standard gratuities - we consider these to be non-negotiable.) The disappointing butler aside, our YC experience was generally excellent, with one notable exception - the breakfast service in the YC restaurant. It didn't matter what anyone did (and we know we weren't alone in this predicament) breakfast was never more than lukewarm and usually bland. In the end, we took ourselves off to the main buffet for breakfast and were surprised that the food was much more inviting (and I abhor large ship buffets - you won't see me in the Windjammer for dinner EVER.) As for the rest of the food, drink and general facilities in the YC - just brilliant. In particular, it was nice to have a dedicated concierge desk for any questions. Given we didn't really understand all the intricacies of the YC product, it was useful to be able to confirm details without lining up. (I still don't know that we took advantage of all the YC perks, but we certainly gave it a solid try out!) Would I sail MSC again? In a heartbeat, provided I was travelling in the YC. This product leaves the other cruise companies floundering when it comes to value-for-money. We did venture beyond the YC to check out the very impressive facilities on the rest of the ship. It is big - but then it needs to be, as its catering for nearly 6,000 pax. Our cruise didn't feel overly busy, but it wasn't exactly peak season either. I had read some nightmare stories about the behaviour of the general population on board MSC's cruises and I can't say I saw anything to suggest it was that bad. It does get noisy, however, as many of the people on a European cruise of this size are from cultural backgrounds that are comfortable with 'loud'. On the whole, I didn't think the non-YC environment was any less inviting than you'd find on one of RCI's larger vessels. Thank you, MSC, for a very enjoyable cruise. Please consider bringing your ships Down Under. Australians deserve more than the many aged vessels the other cruise companies try to shunt our way. My husband and I have already recommended friends to go (they travel this April) and, for our part, we'll definitely be back. Read Less
5 Helpful Votes
Sail Date: December 2018
We chose this as our 25th anniversary and it sailed out of Rome, and Rome was on our Bucket list. Embarkation was one of the smoothest ever, as was disembarkation. Our first time on MSC, so not sure how to compare, but this was our 15th ... Read More
We chose this as our 25th anniversary and it sailed out of Rome, and Rome was on our Bucket list. Embarkation was one of the smoothest ever, as was disembarkation. Our first time on MSC, so not sure how to compare, but this was our 15th cruise overall. We were disappointed that we booked this cruise when we did to get the Circ du Soleill tickets that were part of the package. When we got on board we found out we needed to pay for this. The guy running the ticket desk told me had numerous people complaining about the same thing. They were supposed to get free tickets but had to pay. I have complained to MSC but no word back yet. Very strange not having a Cruise Director or actviities lined out like we are used to. It's also a little strange the people embark and disembark at every port, so there is no set embarkation point, new people coming and going all the time. Food was great compared to other lines we thought. We appreciated the dining room having assigned seating and times again. It gave us a chnace to get to know the staff and table mates. We never figured out how to make reservations that are REQUIRED to see shows, so only skipped in on the end of a couple. Disappointed no comedians either. I havent been on other MSC cruises, so I really dont know how it compares. Read Less
3 Helpful Votes
Sail Date: November 2018
We booked this to give our legs a rest from our tour of Europe with a view to getting rested and primed for the next leg and beyond, but we didn't count on the wonderous sights we would miss if we didn't get off the ship at each ... Read More
We booked this to give our legs a rest from our tour of Europe with a view to getting rested and primed for the next leg and beyond, but we didn't count on the wonderous sights we would miss if we didn't get off the ship at each port. We travelled on the cruise as 'upgraded' guests in the 'Yacht Club', and, from the very moment we arrived at the terminal in Barcelona, the Yacht Club staff made us feel reaĺly special. Now, I'm not used to being upgraded, so I asked why. I was told that Australians and Americans are frequently upgraded so we can go back home and tell our families and friends about the experience. Well, they've got that right. I'm all over this. The 'Yacht Club' is a section of the ship, on the highest decks, right up front. Now I can hear everyone now saying, "But the middle of the ship is the calmest when there's a big swell". Now let me clear this up right now. This ship is, as I understand it, the 3rd biggest cruise ship in the world at roughly 167,000 tons displacement. Furthermore, it's a modern ship which is very able to smooth out any of the, err, bumps if you like, that the Mediterranean throws her way. It's huge and it looks it from anywhere you can see it. It dwarfed every other ship I saw, and that's enough about the ships size. The 'Yacht Club' is essentially a no go zone for anyone who isn't travelling as a Yacht Club passenger. For us it felt a little, or maybe a lot above our pay grades but we soon settled in. It wasn't difficult at all. I was worried I'd not know how to deal with a 24 hour concierge and butler service, but heh, they were really nice people who made me feel that we should utilise their services, so I did. The cabin was really comfortable, especially after I asked for and got the extra pillows of which there were multiple types to choose. In the Yacht Club, all the drinks are complimentary. They got off light with me since at 63 years of age I don't over do the alcahol. They might have regretted upgrading me 25 years ago. Read Less
MSC Meraviglia Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 2.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0

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