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258 MSC Cruises MSC Meraviglia Cruise Reviews

I travelled with my girlfriend since the cruise was a gift for her birthday. It was our first time in Genoa and in Malta. Embarkation was absolutely smooth and not annoying: we had the chance to meet some other passengers and to have fun ... Read More
I travelled with my girlfriend since the cruise was a gift for her birthday. It was our first time in Genoa and in Malta. Embarkation was absolutely smooth and not annoying: we had the chance to meet some other passengers and to have fun altogether since we were looking forward to starting our holidays. The ship is really well designed, new and full of new high-tech equipments. Apart from one show that I did not appreciate so much, all the others entertainment activites were really great and especially we had the chance to see one show from Cirque Du Soleil. Food was incredibly good. Especially the Japanese restaurant and the Eataly corner. We did not travel with children but we noticed that both teens and kids can have so much fun onboard of this ship. I would recommend to my family and also to my friends to go onboard and have fun on this ship. Read Less
Sail Date June 2017
I've travelled with a group of friends to discover the new ship at the very beginning of his life. We had Fantastica Experience. The ship is really amazing!!! :) The staff is helpful and smiling and everything around was so ... Read More
I've travelled with a group of friends to discover the new ship at the very beginning of his life. We had Fantastica Experience. The ship is really amazing!!! :) The staff is helpful and smiling and everything around was so welcoming! Our balcony cabin was a real haven of peace (in-cabin breakfast was a real luxury!) but at the same time we truly did our best to take advantage of the many facilities available. My TOP 5: - The dome in the Galleria. I could have spent entire evenings watching at this new incredible feature! Stars, planet, rooftops... a new discovery every night! - Cirque du Soleil. I'm a huge fans and I've seen many of their shows. Imagining great artists performing while the ship was sailing is outstanding! - Happy Hour at Eataly. Being with friends, we tried different appetizers... could not choose my favourite! - The Spa. I was in love the whole team... they made me feel so pampered! - The night parties. Entertainment team is very active and engaging... I think the 70s party will be an everlasting memory to me! Some guests told us they had some bad experience with the transit in port... to be honest everything run smooth for us and we could have the best of our time! Something to improve: I wish it could last more... there are neverending activities and we didn't success to do all of them!!!! Can't wait to plan my next one on Seaside!!! Read Less
Sail Date June 2017
We choose to be in the first trip of this amazing ship! The MSC Meraviglia is the new born in MSC Family and it really elevates the concept of cruising. We embarked in Genoa and the embarking process was quite smooth. Once ... Read More
We choose to be in the first trip of this amazing ship! The MSC Meraviglia is the new born in MSC Family and it really elevates the concept of cruising. We embarked in Genoa and the embarking process was quite smooth. Once onboard you arrive directly in the promenade, the crew is taking you a picture and suddenly you are overwhelmed by the WOW effect of the ship! Everything is amazing, from the promenade to the thematic restaurants, from the spa to the kids area. Do not miss the video show at the promenade! We were in an balcony cabin, the accomodation is fine for a couple, we really enjoyed the view and the possibility to relax before dinner. We went for buffet most of the time, the variety and quality of the food is so high we did not feel the need to have a formal dinner at the restaurant. BTW We had an amazing dinner at Butcher's cut (steak house) and a very nice Italian Apero in the promenade at Eataly. The entertainement is very funny and the staff is really involving people! Good job guys! We appreciated the different music areas and it was great to have the disco in the Sportplex during the night! The kids areas are marvelous, we are a young couple with no kids but we really enjoyed the way the areas have been designed. Great idea the lego selfie bench! Read Less
Sail Date June 2017
because was the new ship, was really packed, but we were in the Yatch Club and was a wonderful experience. The butler were offering service all the time, the place was impecable , the dinning was excellent always with the sea view, the ... Read More
because was the new ship, was really packed, but we were in the Yatch Club and was a wonderful experience. The butler were offering service all the time, the place was impecable , the dinning was excellent always with the sea view, the experience was very good, I did 17 cruises, and I am an expert in cruises, and for the money that we paid, I could not ask for more. I recommend the Yatch club 100% The captain was very polite and he talked with all the passengers in the dinning area. The maitre was all the time ready to serve us, we do not need to be in an specific time for dinner, we can choose our own time, always find a table near the window. I am planning to do another cruise with the same company next year. I use to cruise with Costa, but the price are higher and the service is the same, plus they do not offer the first class service that we obtain in MSC MARAVIGLIA Read Less
Sail Date June 2017
The ship is very nice, we boarded at Genoa for 7 nights. We have never done MSC, always Celebrity, NCL etc so was looking forward to a change. It certainly was!! We had booked Aurea class so checking in was quick as you by-pass the ... Read More
The ship is very nice, we boarded at Genoa for 7 nights. We have never done MSC, always Celebrity, NCL etc so was looking forward to a change. It certainly was!! We had booked Aurea class so checking in was quick as you by-pass the lines. The cabin wasnt ready till 4pm, as clearly we were the first to use it as it was covered in dust and I had to ask the the steward for our key cards. We had anytime dining, I must say it was chaos, with Italians shouting and barging about. I expected this, but some people waited hours for food, and the lines outside the restaurants were huge. The speciality reataurants were OK, Tepanaki very good, but Brewers Cut very dissapointing. The food was OK, but the staff didnt know what they were doing. Eataly was very good, both in the restaurant and the Bistro on the promonade. We had an adjoining cabin, and the door howled in the wind!! I ebnded up sellotaping the gap to ease the problem, and we only had 1 chair on the balcony, apparently they were coming on board in a week or so!! We had a free massage as part of the deal, it was excellent The All inclusive package is a joke, it came with our cabin grade but there was only Hieneken as a choice of Lager, or you had to pay?? The cocktails were good with plenty of choice but there were no ciders without paying?? Getting off the ship in Barcelona was dangerous, there were only 2 gates open for 5700 passengers!! It was starting to get out of hand, especially with the Italians barging in and cheering!! There is a lot of reliance on technology, all orders are via ipad etc and through your app and room TV, this is OK until it goes dow, and there was only one IT guy explaining to older clients how to log onto the internet. I met a guy from Ireland in the line for customer services, he had bought a drinks package but was still getting charged for each drink, and he had 2 germans on his cabin account?? so his bill was over 3000 euros!! All in all, for the price you pay with MSC it was OK and I know its not Celebrity. The ship is lovely, and I am sure they will get their act together as far as customer service is concerned. Read Less
Sail Date June 2017
Yes it's a new ship but MSC has no excuse not have a full trained staff aboard. Lines are long for everything from dining to service. Food is il prepared old and cold. We had purchased the extra dining package that includes ... Read More
Yes it's a new ship but MSC has no excuse not have a full trained staff aboard. Lines are long for everything from dining to service. Food is il prepared old and cold. We had purchased the extra dining package that includes Eataly, Butchers Cut and Kaito Sushi Bar. Kaito was the best and Eataly was good but the Butcher needs to get real steaks and a real steak chef, McDonald's gives you more beef on a Big Mac than on MSC set meal. Our stateroom was hot, shower water pressure was constantly changing. We ordered breakfast room service and it took 45 minutes, of course it was luke warm. Do not bother complaining as they are to overwhelmed and it our cruises case had just given up! We left the ship on the fourth day with luggage in hand and flew to Rome. Before leaving we asked for our 20 Euro per day tip back and met with much resistance and Italian attitude. Maybe they will get things worked out but I would advise all not to book until they do. Read Less
Sail Date June 2017
My mother and I turned up to find that we'd been mistakenly allocated a child's bedroom in the middle of a family bedroom. This meant we had a small sofa bed meant for two children, for two adults, with two interconnecting ... Read More
My mother and I turned up to find that we'd been mistakenly allocated a child's bedroom in the middle of a family bedroom. This meant we had a small sofa bed meant for two children, for two adults, with two interconnecting rooms on either side - no furniture in the room, no space, nothing. When we complained to reception they told us that this was the room we had booked and that there were no other cabins and we would have to wait until we set sail to see if there was anything they could do. After I refused to leave the reception desk which had a queue of approximately 2 hours until the issue was resolved, we were reallocated a room which had no furniture in (which happened with many rooms - cabin staff were dragging chairs through to balconies throughout the cruise.) The restaurant service was absolutely terrible - staff had obviously not even eaten in a restaurant let alone served in one or been trained. Sometimes dinner service took 3 hours. We took the holiday some time ago so cannot remember everything, but we were offered £500 off of a cruise on the same ship, which we rejected, or £350 off a different ship. This was completely insufficient considering what we experienced. There was no information provided in cabins and the restaurant booking service didn't work either (had to be done online but the system wasn't working and we weren't given any additional information.) The entertainment was also done through a booking system, which didn't work - advertised shows such as the cirque de soul show was 15 euros. Upon disembarkation, there must have been 1000-1500 people trying to leave the ship at the same time, from one exit. To give you an idea of how many people were there, you couldn't walk through the big main central promenade as it was so jam packed with people. This involved a mixture of guests finishing their holiday and guests trying to disembark for shore excursions mixed together, there was no planning or organisation - people were getting crushed, screaming, crying, and just one hotel manager trying to sort the queue - this is not an exaggeration in the slightest. This resulted in us taking just under 2 hours to get off the ship and almost missing our flights. I've been on about 20 cruises and have loved them all, but this was probably the worse holiday I've ever been on - very very stressful which resulted in my mother crying (I've never seen her cry in my life!) This is NOT an exaggeration at all, it was absolutely one of the worst experiences I've ever had to endure. This is not an isolated experience, just to give you an idea of the scale of the problems on the ship, the queue at the reception ended up being extended up the stairs and there was a 2 hour wait in the queue on the first day. Reception staff would hang up the phone when we called so they didn't have to deal with the problems. I would never, ever cruise with MSC again, even despite the credit off the next holiday they gave me. The only positive is that the ship looks great, but the layout on the whole is also poor, very few lounges for drinking in the evening and the space / size of the ship has been used to accommodate more cabins to fit more people, not improve the public areas. I'd honestly beg you to not book with them - they do not deserve your money and don't let a holiday be ruined, there's a reason they're going so cheap, because no one wants to sail with them! Feel free to contact me at andyfoley7@hotmail.com if you'd like any more honest advice. Read Less
Sail Date June 2017
Maiden voyage Le Havre to Genoa - beautiful ship. Joined the ship from an overnight ferry service from Portsmouth - we were able to walk to the cruise terminal - the embarkation was good, if a little disorganised - large number of ... Read More
Maiden voyage Le Havre to Genoa - beautiful ship. Joined the ship from an overnight ferry service from Portsmouth - we were able to walk to the cruise terminal - the embarkation was good, if a little disorganised - large number of passengers to deal with. The ship is marvellous in all areas - the promenade dome is awesome. The balcony cabin was large although limited storage space - remember to turn the clothes hangers to prevent them hitting the cupboard doors if the ship moves at night. The dining experience was excellent in all venues - tremendous numbers of very helpful staff. As you would expect for a big ship lots of good quality Activities and Entertainment. The overall service was very good considering the staff were new to the ship. The only port we had not visited before was Vigo in Spain - a lovely place. We are Black Club members and we love MSC and we are already booked for MSC Bellissima, MSC Seaview and MSC Seaside. Read Less
Sail Date June 2017
MSC Meraviglia Ratings
Category Editor Member
Cabins 5.0 3.9
Dining 4.0 2.9
Entertainment 5.0 3.3
Public Rooms 5.0 3.6
Fitness Recreation 5.0 3.6
Family 5.0 3.6
Shore Excursion 4.0 3.1
Enrichment 2.0 2.9
Service 4.0 3.2
Value For Money 5.0 3.0

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