63 Norwegian Bliss Cruise Reviews

This was such a disappointment Took over 4 hours to board the ship and it was disorganized. By the time we boarded ship it was after 10 pm. Missed out on dinner as there was a mandatory safely meeting at 11pm Completely missed out on ... Read More
This was such a disappointment Took over 4 hours to board the ship and it was disorganized. By the time we boarded ship it was after 10 pm. Missed out on dinner as there was a mandatory safely meeting at 11pm Completely missed out on porting in Seattle. So because we missed out in Seattle spent an extra day in Victoria Was looking forward to San Francisco and we couldn’t get off the ship until after noon even though ship was ported in the early morning. Not what our itinerary had told us Public washrooms we’re discussing. Toilets seemed to not be flushing properly and guesses continued to use them..... Food was undercooked a few times and service was terrible. We had two dining speciality packages and one of those evenings our waiter forgot to submit our food order and it took nearly an hour and 40 minutes to receive our food Terrible experience all around! Read Less
Sail Date September 2019
We are a platinum latitude member but normally took a NCL cruise on a small ship. My wife and I wanted to try a larger ship. The embarkation was a disaster. It took us more than 4 hours to check in and embark. Personnel at the pier in ... Read More
We are a platinum latitude member but normally took a NCL cruise on a small ship. My wife and I wanted to try a larger ship. The embarkation was a disaster. It took us more than 4 hours to check in and embark. Personnel at the pier in Vancouver were so disorganized and they waited until 7pm to start the process. They could have started earlier and gave us our passenger pass. NCL deleted our stop at Seattle without any prior notice. We found out this deletion when we boarded the ship. NCL however compensated us with $50 each. Entertainment were mostly Broadway musicals without any variety. Some of the entertainment has an entrance fee. The inside room was smaller than the smaller ship. When we reached San Francisco, all passengers must check with the immigration at the terminal building. With more than 4000 passengers to process, NCL provided only 1 checkout counter to check IDs. No wonder the cue was really long. Because of this long line, I started to get sick and passed out while on the line. Per my wife, NO NCL PERSONNEL assisted us while I was laying on the floor. Thank God, one of the passenger called 911. I was taken to the emergency room of California Pacific Medical Center. It took the hospital more than 5 hours to complete the medical tests and diagnosis. I missed the ship and NCL provided us a hotel room and a flight home to Los Angeles the following day. I believe the long line gave me the stress and sickness. I will never a large NCL ship cruise again. Read Less
Sail Date September 2019
Cabin was good. Food as expected. Room was kept clean with freshtowels. Beds were better than some worse than others. Nice closet space. Worst main dining room service in 8 cruises. Service was painfully slow. 30-45 mins to get a ... Read More
Cabin was good. Food as expected. Room was kept clean with freshtowels. Beds were better than some worse than others. Nice closet space. Worst main dining room service in 8 cruises. Service was painfully slow. 30-45 mins to get a drink and starter/salad that was straight off the menu. Go-karts were a ripoff. Stopped my group after 5 laps. Allowed someone to repeatedly block pass attempts - even after telling him to pull to the side. Unfortunately if you bump someone they slow you down and send you to the pits. Go-karts are also not set to run at advertised speeds. Think crappy old amusement park speeds. If you have done the cars at Disney they are faster. Laser tag was good except the only thing you have is the gun - they removed the shoulder harness but at least you get the paid for time. Going back to Royal/Princess/Disney and maybe even Carnival. For the good on the cruise I highly recommend The Local. Food was goid and friendly service. I would suggest requesting a seat at the atrium wall to watch music/shows. We used AlaskaX for an excursion in Skagway to see the his kids/go for a sled ride. Happy with them - everthing went smoothly. The O1 family ocean view worked well for a family of 4. Kids had bunk beds to sleep on. My kids did not like the kids club, but have enjoyed the Disney and RCL kids clubs. They want to switch back to RCL or Disney for our next cruise. We went to several shows. Beatles were entertaining but definitely need some help on harmonization. Read Less
Sail Date August 2019
Spent 20K on a family vacation with our adult children & grandchildren. Once in a lifetime affair, we can't afford again. Has been totally ruined. I will never cruise NCL again and my husband who is a travel agent will be sure to ... Read More
Spent 20K on a family vacation with our adult children & grandchildren. Once in a lifetime affair, we can't afford again. Has been totally ruined. I will never cruise NCL again and my husband who is a travel agent will be sure to warn many others. 1) Matridi refused to accommodate table for 8 in Garden Cafe. Could clearly put two available tables together. 2) Waited long time in guest services line about CPAP & Dining package. Said would call stateroom about CPAP NEVER called. 3) Dining package was chosen along with beverage package but was not applied to only 1 room of our family party/vacation. Was embarrassing & charged at Cagney's astronomical amount of over $200 which was not reimbursed and only solution to the miscommunication was to purchase an additional dining package for 2. 4) our cards were frozen because apparently had old card on file, had to wait in guest service line again, had to wait in guest service line several times for long periods. It felt like half our cruise was waiting in lines. new card was authorized and signed, when went to use again it was still frozen. Jewelry clerk overheard my frustration & called to correct it without having to wait in long guest service line again. Not good practices to hold card numbers on file. These things change often. 5) Ship was so crowded, could not get elevator for sometimes 10-20 mins. 1st & 2nd day, before & after entertainment events and disembarking at ports. As a person with special needs and a scooter that requires use of non crowded elevator it was very frustrating & impossible to get elevator. Disembarking in Juneau thankfully an attendant saw the impossibility to obtain a elevator & my frustration and guided me to service elevators so I could get off ship to make our excursion on time. Ship was so crowded was hard to enjoy anything and never, not ONE hot tub available. Very young children were allowed to occupy them the entire time around pool even though not medically safe for young children and the hot tubs in H20 were occupied by the same groups of people ALL DAY which I can't tolerate more than 20-30 mins in hot tub idk how these people could tolerate all day. 6) Reservations for specialty restaurants made through the app were screwed up & two scheduled for same day. Was supposed to be Wednesday & Friday, had both booked Friday. Had to then wait in line to correct at dining services. ALOT of time was wasted in lines to discuss or fix problems! 7) Rude waitress in Cagney's steakhouse 8) Waited 15-20 minutes before being offered juice at breakfast by someone other than our waiter, our waiter took 3 of 4 of our orders then walked away not taking husband's order, then waited long time for food. Over an hour for food in both Taste & Savor. Worst service ever! 9) again waited over an hour for our breakfast food at Savor, then food came out missing all the meats and other items ordered. Waited over an hour at dinner also and dining room was practically empty so not sure why the hold up. 10) room service took 15-20 minutes to answer phone for me. Never answered at all for son's room. The local is the only place to get food 24/7 besides room service that doesn't answer and you cannot take food out! Is dine in only which was not an option with sleeping children 2 five yr olds and a 2 yr old. 11) photographer took our family pictures while out to dinner at Cagney's restaurant which is fine but then returned with developed photos, literally hovering over our shoulder while we tried to view them and the charge of $25 each photo is ridiculous. The whole thing was awkward & disruptive of our dinner. Taking the pics was fine after that should have been told they will be available shortly in photo gallery for view & purchase on deck 6. 12) my husband & son were charged $300 on card the day of checkin. Without warning or notification or informed of CASH option so that if don't spend it can have immediately returned. Not released & credited 30-60 days later. 13) informed my adult son & daughter to not bring many cigarettes as can purchase on ship cheaper and you never restocked or got shipment of their POPULAR brands so had to purchase at port in Alaska for DOUBLE the price at home if would have purchased before trip. ALSO: When stayed in Haven last year 8/18. We were disappointed but never complained about them painting on our balcony most the time, being restricted from our balcony due to wet paint, then the ONE morning we decide to eat breakfast out on our balcony, water came splashing down, some of it splashing us as they were apparently washing something above. Spent ALOT of money! Maintenance & repairs should be done when guests are not in room. We didn't complain because we love NCL & enjoyed the privacy and VIP of the Haven but this family vacation has been one disaster after the other. I'm actually embarrassed after I talked NCL up to my children & in laws only for them to come and have an experience such as this. Also realized NCL is not a true all inclusive. When add cruise fare, air fare, hotel stays, transfers, excursions, wifi, paying for almost EVERY on board activity & service ie arcade, cake shop, starbucks, race track it is astronomical! I recent found out Regent is the only TRUE all inclusive vacation cruise but I'm reluctant to use them either because owned by NCL and refuse to spend anymore of our hard earned money on NCL after this ruined, astronomical cost of a disastrous family cruise! Read Less
Sail Date August 2019
We loved the Breakaway last year, discovered Haven and didn’t even look at other cruise lines, booked the Bliss for our Alaska trip which we’ve been planning for a while now. Haven was great for embarking, disembarking and to skip ... Read More
We loved the Breakaway last year, discovered Haven and didn’t even look at other cruise lines, booked the Bliss for our Alaska trip which we’ve been planning for a while now. Haven was great for embarking, disembarking and to skip the crowds which can be overwhelming. However, it’s exaggerated to the point of misrepresentation. You do get priority with dining but everything else is just regular. You have a concierge that calls around for you but if something you want is booked, it’s booked. Our trip also started on the wrong foot, a customer representative canceled our whole reservation by mistake 4 days prior to sailing - she was supposed to be canceling the airport transfer- 3 hours on the phone after being interrogated and put on hold to listen to the recordings and I got it back but allen reservations I’ve made were gone. And when I tried to rebook, everything was gone. Another few hours on the phone with no luck, no sympathy from anyone, not even an apology and we hoarded without any reservations. Haven concierge just kept saying everything is booked. Freestyle cruising is a joke, if you don’t plan months ahead, you won’t get to do the things you want. Race car and laser tag we’re both completely booked, we could do race car doubles only and once in the whole week. That was disappointing since we were counting on those two even though they charge extra. Our butler was nice but he didn’t have language or people skills to make anything happen. Luggage - tagged priority- came at 7pm, butler said sorry it will come from downstairs?! Everyday I asked for housekeeping at 9am, we get up early with the kids, no one stopped by before 1pm. I was washing coffee cups in the sink because housekeeping wasn’t responsible for those, it was someone else, butler we found out the last day. Small things but they add up. Jersey Boys was great, Broadway quality. However, there was nothing to do with the kids during the day. The simple silly things were really boring because the staff is not enthusiastic and language is really a problem. How can you entertain people if you’re struggling to speak English the whole time? And 80% of the activities revolve around selling you stuff and promotions. So we actually walked around not being able to find anything to do which was not the case at Breakaway. Haven lounge was a great escape and the observation deck there is outstanding, we spent most of our time there. Also the pool and jacuzzi was nice for the kids since it was indoors. Fitness center is a shame, it was full every single time I went and it’s so small. Just the lounge area of the spa is bigger than the fitness center. The weight equipment is lined up on the side so narrow, looks like an after thought. And no classes other than a 7am stretch class. This is a deal breaker for me. Dining is pretty good at NCL, however Haven restaurant was over staffed with under trained employees that walked around all the time but you still don’t get your coffee and only option is French press. For us, Haven was not worth the money and downstairs was too hectic so we’ve decided to look at smaller cruise lines and it’s ok if they don’t have a race track on top. Read Less
Sail Date August 2019
I have cruised with Norwegian 9 times now and have never had a bad experience until now. The food was cold, the wait staff forgot some of the order and when we spoke to the supervisor we were not welcomed back. When we went to the Italian ... Read More
I have cruised with Norwegian 9 times now and have never had a bad experience until now. The food was cold, the wait staff forgot some of the order and when we spoke to the supervisor we were not welcomed back. When we went to the Italian restaurant we were told we could not gift our coupons to my parents which wasn't a problem at cagney's but we could gift what was left of our dining package at guest services, but when I went to guest services to do so I was called a liar and told he wasn't going to waste his time to call and check. Half of our party had their show times changed and the other half did not so we were separated. I will never go on this ship again and may never go with Norwegian again. On a good note the ports of call were absolutely amazing and our room steward was the best one yet. Read Less
Sail Date August 2019
We decided on the Norwegian Bliss because it is a New ship and seemed to have everything. We cruised with them 15 years ago and had a good experience. This cruise was not a good experience and they have lost my future business. Couple of ... Read More
We decided on the Norwegian Bliss because it is a New ship and seemed to have everything. We cruised with them 15 years ago and had a good experience. This cruise was not a good experience and they have lost my future business. Couple of issues: * 4700 guests and no more common space than any other ship we have sailed on. * The restaurant service was very poor. They rushed to get us out when they were there. * The food was below standard compared to the 15 cruises I have done. Buffet was ok * Needed reservations for EVERYTHING including dinner. We had seven and the best they could ever do was 9:00PM. So much for Anytime dining..Apparently if you don't get your reservations 90 days in advance of cruise you get what you get. Early shows were booked. Comedy shows sold out but was able to get in with the overflow group. Plan on waiting. * The premium drink package we purchased did NOT include water or coffee. * The world famous water slide / tube was closed for the entire cruise for repairs. * They offered a painting class that had 12 spots for 1 day only. Good Luck with 4700 guests and only 12 spots for a class. Why was it even in the daily program. * The drinks were not consistent. Find a bar you like and stay with it. Our biggest issue was the late dining time,poor food quality and service. Just FYI, the strawberry shortcake was made with pound cake. * Getting on the ship was simple but getting off at port was ridiculous. Again, 4700 guests is big if you dont have the staff to handle them. * One Starbucks coffee ship for 4700 guests. Yes, they charge. . Cabin was nice and steward was great. After providing examples of our issues, the manager of food services moved out last two dinners to 5:30. Expensive boat ride. Lost more cabins and the same amount of ship. When I take a week off work for cruise I expect a little more. Read Less
Sail Date August 2019
First of all this complaint is not about the ship itself, ship, food , cabin, excellent. This complaint t is about Notweigen Cruise lines itself and how they did nothing to address the fact that someone in the Maderna Spa opened my ... Read More
First of all this complaint is not about the ship itself, ship, food , cabin, excellent. This complaint t is about Notweigen Cruise lines itself and how they did nothing to address the fact that someone in the Maderna Spa opened my locker and stole all my money out of my wallet while I was in the spa. To make a long story short, Norweigen client services has not responded to my complaint, NOT one word reeceied from them yet. We go on these cruises thinking that the cruise company is concerned about our safety and the safety of our belongings, but .they are not! They are only interested in covering themselves. What actually happened was I put my personal bag into a locker in the doa and locked it by creating a 4 pin code. I checked to make sure the code was working properly and opened and locked a second time. After returning from the spa, my locker was opened, my bag still inside, but my wallet had no cash in it. On a prior visit to the spa my locker code did not work and a managerial staff member opened it for me by using a numerical code. The spa has a code to open lockers. and confirmed to Norweigen security that such a code exists. The was no other way someone could have opened my locker as I made sure it was locked. Nirweigensecurity having this info did nothing. No offer to reimburse my money, nothing. After the cruise client services has not to date (June to September 2019) even responded to my submitted response, not a word! I have only cruised with Norweigan, six cruises, and I will never cruise with them again. We are not safe, and our belongings are not safe. Norweigen only protects themselves. Never again! Note that Madera Spas never responded to my complaints either and I have names of everyone involved. Norweigan did not want to give me the names, but I made a stink until they did. Criuse with them at your own risk! THE SHIP: In spite of what happened in the spa locker rooms, I found the ship itself to be beautiful, classy and large enough to hold the thousand of cruisers. We are in the specialty dining restaurants and the food was especially best in Le Bistro, Cagney's, Ocean Blue and Q. I did not care for the food in Los Lobos as it was not good to me. Margarita was very good for Mexican tex Mexican type food eith giant portions. Coco's for crepes was good too. I did not eat in the main dining rooms. I ate at the buffet almost daily for breakfast and did not have trouble finding seating. THE SHOWS: I loved all the shows I saw. Jersey Boys, Havana and the Beetles. The musicians and singers were excellent. I loved the band that played in Q. Very talented guys. I did not try any of the outside activities spending most time in the observation lounge where seating was always available. I liked the ship, the Bliss but, due to Norweigans lack of security and terrible attention to problems. I will never sail with them again. Read Less
Sail Date June 2019
This is a little bit long, but I write with the hope that you will find it more entertaining than I did the cruise. Let me begin by saying that I've been on 20+ cruises over the last 30 years. When we started cruising, our friends ... Read More
This is a little bit long, but I write with the hope that you will find it more entertaining than I did the cruise. Let me begin by saying that I've been on 20+ cruises over the last 30 years. When we started cruising, our friends compared every cruise to their experience on NCL; nothing measured up. This was my first cruise with NCL and I was prepared to be wowed. Apparently, a lot has changed in 30 years. Not everything was bad, in fact, our first contact with the ship was fantastic. The ship was docked right in downtown Seattle. I didn't think we had the right ship though, because where it should have said "Bliss" it said "Wayland", right there on the bow. I later learned that he's the artist who designed the images that cover the hull. OK, but doesn't an artist sign a canvas at the bottom of his work? The actual check-in process was the quickest and smoothest I've ever experienced. Things were looking up. Then we got to the baggage check area. There was a young man standing there whose sole job it seemed was to shout "no liquids" every 20 seconds. We had a couple of unopened cans of soda that we brought from the hotel which we quickly tossed in the conveniently provided barrel. The web site says that this is to speed up the baggage inspection, but the fact that you can bring aboard wine (for which you are required to pay a "corkage fee") tells me that it's all about the money. The funny part about this was that later that day I spied two 12 packs of soda that were tied together with a duct tape handle and a room tag that was dutifully delivered to the outside of a cabin by the crew. Apparently, they were dropped off with the rest of their baggage and brought right onto the ship. Note to NCL. Keep a closer eye on the checked baggage. Somebody just cost you $100 in lost revenue. But then we boarded the ship. After the obligatory spray of hand sanitizer, we enter the actual interior of the ship. Not ten steps inside, the first crew member I saw was holding a picture of a slice of prime rib. At first, I thought she was hyping one of the specialty restaurants, but no, she was informing us of the main menu item at the buffet that evening. That seemed a bit odd to me, but the purpose was to become clear as the week dragged on. We found our cabin and it was exactly what I expected. Very nice and compact and entirely suitable for a week's stay. I called my son and we went to his cabin to touch base with him and his family. By this time I was getting a little bit hungry so I checked the schedule to see where I could grab a quick bite. But it turns out that food is only available until 3 o'clock on embarkation day and so I had to wait until dinner time. I've can't remember ever being on a cruise where food wasn't available all day on embarkation day. People have been traveling! They're hungry! That night we went to the buffet to sample the prime rib. It was very good, and the buffet area is the largest and most diverse I've ever seen on a ship. You could almost walk off the calories just wandering around the buffet. The next day was a sea day and I decided to spend a little quiet time reading a book I'd brought along. I found the library, or should I say the library/game room. It was shockingly small for such a large ship, and two of the tables were occupied by gamers so there was no way I was going to be able to read in there. I made my way to the observation lounge and finally found a chair there. In the early afternoon, I started looking into the entertainment options that were accessed through the cabin TV set. The first thing I realized was that we needed reservations to see the much-hyped Jersey Boys show. OK, let's scroll through and see what's available. The entire week was already taken; no reservations were available! Keep in mind that this was less than 24 hours after we sailed. I have never, and I mean never, been on a cruise where 1. reservations were required to see the shows in the theatre, and 2. it was impossible to see such shows. Remind me again what I was paying for? So this was our onboard entertainment for the week: 1. The Beatles group in the theatre the first night. I was surprised at the small crowd, I had expected it to be packed. But we enjoyed it very much. 2. The same group in the Cavern Club. As close as you're ever going to get to actually being there. But the club is very small, I would guess less than 100 people. So this was something that most guests were not going to be able to experience. Arrive early. Very early. 3. Deal or No Deal in the Atrium with the cruise director. 4. A movie in the Atrium. It was a Disney nature film. Enjoyable but disrupted by the sound of the mini bowling alley coming from the open floor above. 5. The show Havana in the theatre. Great sets, music, and dancing. But the rest of the production left us flat. 6. Two lounge singers in the atrium. They were fine, just what you would expect to see on a cruise ship. And that was it. Very disappointing. Now the food. That young lady with the food advertisement that I saw when I boarded the ship was not a onetime thing. Every day there were people hyping the featured item at the buffet that evening. The reason is clear. "Freestyle Cruising" is based on steering guests away from the dining rooms where most of the evening meals are served on other cruise lines, and toward the buffet and the $pecialty re$taurant$. Now I've eaten many meals in buffets onboard ships, but mostly breakfast and lunch. This is the first ship where I've actually been encouraged to eat dinner in the buffet. The restaurants are way too small to handle the guests unless most of them don't eat there. We did manage to eat in the restaurants on three occasions. Two of those were acceptable. On the third, I ordered the always available New York Strip. The first one I received was well done. It was replaced with a steak that was actually difficult to cut because it was so full of gristle. They offered to replace that too but I had managed to get enough off of it and I was done. I could go on about the overpriced soft drinks, the room steward who failed to empty my mini fridge after I asked him to, and the botching of my post-cruise travel plans, but you get the idea. The cruise ship should be one of the destinations on a cruise. This one felt more like a ferry boat ride to Alaska. Read Less
Sail Date June 2019
I chose this cruise because it was a new and large ship. The ship was very nice but that was all I can say positive about this cruise. The food at Savor, Taste, Manhatten and Buffet was awful! The menu at the three main dining rooms was ... Read More
I chose this cruise because it was a new and large ship. The ship was very nice but that was all I can say positive about this cruise. The food at Savor, Taste, Manhatten and Buffet was awful! The menu at the three main dining rooms was the same every night except for their specials. The food was like cafeteria food, cold,tasteless and very little variety. No steak night. No lobster night. Very disappointed in the food because I had heard they were supposed to be one of the best. Not true! The entertainment was very limited. Nothing going on in the day time. Very poor demonstrations and game shows, very boring! The Jersey Boys was the highlight of the cruise but that was only one night. Theater should have had something going on both day and night every day. Sick of high priced push of jewelry and art. The excursions were not planned well at all. We arrived at Buchart Gardens at 9:40 at night for one hour. You couldn't see anything, too dark. Pathways not lit, too dark to read map, pictures did not turn out well at all, no time to visit all areas or gift shops. Big disappointment! Many went to guest services afterward for refunds. In visiting with other guests while aboard, we heard the same complaints that we were experiencing. Makes me want to never cruise again. Glad this was not my first, I know there are better choices available. Never again Norwegian! Read Less
Sail Date May 2019
Horrible disorganization from the beginning to embarkation to disembarkation. Highlights of Extreme Dissatisfaction: 2 banks of elevators for 4000 people Guest services rarely answered phones Guest service desk staff ... Read More
Horrible disorganization from the beginning to embarkation to disembarkation. Highlights of Extreme Dissatisfaction: 2 banks of elevators for 4000 people Guest services rarely answered phones Guest service desk staff unfriendly and were doing a favor to wait on you Small rooms Long periods of wait between courses in dining rooms Poor organization to disembark ship for excursions Buffet food fair...some food appeared to be sitting out for a while Public bathrooms out of soap and paper towels at times Narrow hallways Guests sleeping on couches or propping feet on chairs with no socks or shoes on Phone Customer service pre-cruise not nice and makes you feel you are being “nickeled and dimed to death” Norwegian Cruise Line website very difficult to negotiate Kudos to: Room Steward excellent Bar service and food service staff very helpful, courteous and very good Entertainment very good Jersey Boys, Dance Contest, Beatles Like Band = great Observation Lounge views Most staff ( not Guest Services) were very helpful Read Less
Sail Date May 2019
All activities on the ship required reservations that you needed to make prior to the cruise which we never were made aware of. The employees were miserable and had the worst customer service skills. The kids splash academy was full and ... Read More
All activities on the ship required reservations that you needed to make prior to the cruise which we never were made aware of. The employees were miserable and had the worst customer service skills. The kids splash academy was full and couldnt take anymore kids as it was a first come first serve basis. Everything costed extra, only food was included. Shows, go carts , arcade and many more things were all extra but they were all full. This ship was beautiful but the experience and sercice was horrible. I will never go on another Norwegian cruise. The pool had little to no entertainment and it was packed with only one pool for families to use. I would highly recommend a Royal Caribbean cruise over this one anyday. To top the cruise off my 10 year had access to charge to his room 1500. On the arcade and the cruise line never flagged the account or notified us .When i found out about charges there corporate office in Miami argued with me stating it was my responsibility to pay the amount. Please safe yourself the headache and disappointment do not go on this ship!!! Read Less
Sail Date April 2019
My wife and my two children (ages 8 and 4) came on this cruise as an extension of a California Disney vacation. We were looking forward to a relaxing spring break family vacation, and certainly expected a similar experience to our prior 6 ... Read More
My wife and my two children (ages 8 and 4) came on this cruise as an extension of a California Disney vacation. We were looking forward to a relaxing spring break family vacation, and certainly expected a similar experience to our prior 6 cruise experiences with other companies. You will be extremely disappointed. This is not a family cruise. Staff is largely ignorant of any cruise activity or procedure, the children activity center is opened odd limited hours, which in turn limits your own ability to book any adult time. The ship is crowded and ill-designed — be ready to wait long lines at any eatery or elevator — the food of poor quality unless you are paying for it. Cabin is smaller than Disney but ok. Very disappointed with our experience and especially for the kids. I will not travel in this boat again. I wish I had read more of the other reviews before I booked it. Read Less
Sail Date April 2019
Norwegian Cruise On The Bliss. If you are thinking of booking a cruise with Norwegian on the Bliss here are some important things that will enlighten you and maybe help narrow your decision between cruise lines. I really wish some ... Read More
Norwegian Cruise On The Bliss. If you are thinking of booking a cruise with Norwegian on the Bliss here are some important things that will enlighten you and maybe help narrow your decision between cruise lines. I really wish some of this info was available before we booked for 6 people. 2 ocean side rooms, 2 kids 4 adults with my Father in-law being disabled and needing a wheelchair. Our trip started off on a very bumpy start with a 3 hour boarding process at long beach. Ugh.. We notified NCL that we needed assistance to 1 in our group but they informed us no wheelchairs available at that time so they had about 7 disabled people stuck sitting on a bench outside the terminal in the sun for over an hour. No water offered to them or another area to sit in the shade. Was so bad! My father in-law was a total trooper and said I’ll stand in line cause he didn’t want to take a chair away from anyone else. We made him stay put. Finally NCL sent over an assitant and brought everyone inside but told all the family’s they would have to separate everyone except one family member, (just dumb).. Had no idea if we would be able to see them again with the 1,000 plus people in line till we boarded. As we got into the main check-in after waiting in line for a hour plus they then made you take a number to wait in another line.. What rocket science figured this one out??? So now another hour plus line after your number was called. Complete disconnect!! We were hoping that Dad wasn’t having to deal with this madness but well he was as I looked across and saw him in a line of 5 trying to get though the special assist line. He literally was in a line of 5 for more then an hour.. Just crazy.. It took 1 hour to process 5. Recap, NCL separated our complete family and made him wait in another line for well over a hour after sitting in the hot sun for over a hour.. NCL really knows how to treat disabled people! I’ve never seen anything like it.. This is America not a third world country.. We are blown away with this. Wait it gets better. Once finally getting to our state rooms we asked about getting a wheel chair. Figured we would have no problem.. Ha.. Nope. “Sorry sir, we are out of wheelchairs but maybe you could head down to Guest Services and ask them.” So I went down and low and behold another line 30 deep. Just keeps getting better. I picked up the lobby phone and called to see what options we had. Amazing that we were able to get ahold of a NCL member. They confirmed that no wheelchairs were available but if we wanted to go anywhere just call and a NCL member will pickup and drop off. Well we tried that a few times and it was a bust. 20 to 30 min pickup time and once you are at your destination that they take the wheelchair so now you have to call and request a pickup. This clearly wasn’t going to work. We attempted another try to find a wheelchair and they found one. That was a relief until we were given the bill for 195 bucks and the challenge of trying to maneuver through the hallways with all the service carts in the way. Clearly NCL is not taking Handicap or Disabled guests as a priority. The Bliss is not setup to truly make it easy to get around with small hallways, no center elevator and crew not trained. We just found out about disembarking is going to be the same issue. No priority. Another fun fact in the wisdom who’s ever in charge of getting luggage off you need to have your luggage outside your cabinet by 11:00 PM the night before so if you need to get ready the next morning you’ve better have what you need. Great so with all the extra stuff your Dad needs like meds and other crucial things we need to find a place other then his bags that need to be taken beforehand.. We already have a bunch of luggage to content with so it just make more things to desk with. NCL is very safety conscience so little surprised they are having all the guest clog in the hallways with bags. If there is an emergency no way we would be able to pass all the bags with a wheel chair. Makes no sense! The ship is beautiful and their newest in NCL fleet but be prepared to be nickel and dimed to death.. We paid for everything in advance including 6 nights of fine dining so wanted everything included but we were so wrong! They kill you with the WiFi for 300 for a week per guest. And if you want to keep in touch with your family and kids they have a basic NCL connection that will run you about 10 per person so you can text from phone to phone while on the ship after downloading the NCL app. Should be free! You also get charged 15 dollars per day per guest and if you want soda for the kids or adults that package is another 50. Oh and no free bottled water! Race track and Laser tag cost and if you don’t signup the minute you get on the boat forget it. Books up in super quick. Another bummer. Be careful about room selection. We booked directly with NCL thinking that they would know the ship better then anyone else. Wrong! I got talked into center upper deck for the following reasons; - less movement for bad weather - restaurant access Well not having a center elevator is a big issue with wheel chair and almost every night on the main pool deck there was a party with the music playing full blast. Both rooms vibrated until 12 almost every night. We didn’t sleep for 4 of the 6 nights on the ship. I’m for everyone partying but I want to be able to retreat to a quiet place to sleep. So basically center ship DO NOT STAY on deck 12,13,14 or 15 unless you don’t want to be sleep. I did complain a few times and finally got some help with the DJ bringing down the level days later. It was crazy that they would turn the sound all the way up with only 75 guest on the deck that can hold 1,500 plus. Doesn’t make sense. In all fairness they would have moved us but the ship was completely booked. Also tough when you have assigned cabinets next to each other. Dinning experience was mixed feelings. Our favorite was; - Ocean blue - Cagney’s - The Local - Le Bistro - Savor - Taste - La Cucina Ocean blue and Le Bistro were epic! Worse food and service - Los Lobos 2 hours to eat with reservation and food order came back wrong 3 times on two different items. My kids finally gave up and just didn’t eat dinner. Then the manager tried to compensate for our bad experience by not charging for the side of beans and flour tortillas. I pretty much said please charge me and walked out. Bad with a side of more bad. Food was also terrible. Kids left and went to the Garden Cafe buffet to try to eat some dinner. Entertainment: Good luck getting into any of the shows if not booked the minute you get on board. We paid for the only show we could get into which was Havana (and was a 10:00 evening showing) but with our dinner running late at Cagneys we missed it. And yes we got charged anyway.. Another challenge is getting a hold of someone of Guest Services without going to the counter. I’ve must of called at least 20 times within the 4 days and only was able to touch base over the phone 5 of the 20. Best time to go physically is before 7 or after 9:00 if you don’t want to wait in line. The only person who has been helpful really is the General Manager Belkys Sanchez. She has helped with the noise the best she can. All and all is has been an experience with more lows than highs for our first experience with NCL. Sincerely the Barbera’s Read Less
Sail Date April 2019
We are platinum members and sail on many NCL ships. We normally like smaller ships however we wanted to experience the new locks on the Panama canal with this ship. We have priority boarding and it was easy to get on board, however had ... Read More
We are platinum members and sail on many NCL ships. We normally like smaller ships however we wanted to experience the new locks on the Panama canal with this ship. We have priority boarding and it was easy to get on board, however had difficulty finding our cabin, inside Deck 12 midship. Well as it turned out it wasn't midship it was due aft net to an elevator. Cabin was extremely small, I had to turn sideways to get into bed, never before on NCL that we had an inside that it was this small. Now the specialty restaurants: used to be one price now it priced per item. We had two coupons for free restaurants Steak house and Italian, Steak, ribeye was great, now you only get one salad or soup, one on try and one desert for you free meal...if you want something else you pay for it, like if I wanted the Kansas City steak it was 5 dollars more, for appetizer another 5 bucks.....in the Italian restaurant, well there is no spaghetti and meat ball or meat sauce, no egg plant etc., you can get ravioli's with lobster??? well I had a pizza which was just about the same as the one you get in the buffet. The buffet area closes down, I mean door locked you can't even get a cup of coffee after midnight unless you go to the Local which is a 24 hour limited menu dining area midship and then you only get small paper cups. Now we're smokers and in the morning would like to have a cup of coffee and smoke, the only place to smoke is on deck 17 starboard side of the H20 spice bar, which has no coffee, if you're luck to get to the Margarita place right next door they have coffee only for 2 hours for a limited breakfast buffet and the hours were never the same, after they close it down they drain the coffee, I asked them why, and they couldn't give me a reason. Walking was terrible , with most food stuff in the front of the ship and we're in the back so you see our problem. Now the ship is pretty, but huge, too big , too many people, reservations are needed for almost everything and if you don't get reservations when you first get on you are out of luck. Jersey Boys was great free show, but had to pay to see Havana shop which was terrible, pay to see a show NOT....The itinerary changed three times just before we got on board, we even went to Acapulco, only got off the ship to walk to a pharmacy and back on. Never again on this ship and if all NCL ships are paying extra for meals , sorry but no more NCL. Read Less
Sail Date March 2019
So I have been on RC, Disney and carnival. I can honestly say, sailing on the Norwegian was the worst experience. We booked a balcony room, which wa tiny! I mean very very very small. The bathroom layout was good. There is not much storage ... Read More
So I have been on RC, Disney and carnival. I can honestly say, sailing on the Norwegian was the worst experience. We booked a balcony room, which wa tiny! I mean very very very small. The bathroom layout was good. There is not much storage space. So when entered the cruise to a small casino, most ships you enter into a grand atrium. We were not greeted by any staff. Their was no instruction on where the food was or where to go. We finally checked into our room which was 1/2 cleaned. The staff had to reclean as trash was left in our closet. Staff members (pretty much all of them) were rude. You will not find good help! They charge for everything on this ship. Their is no set dinning time, so if you do not book your dinning everyday, you won’t get in. The food is mediocre even at the speciality restaurants. Their is no sports court to play basketball etc. They charge for laser tag, go carts etc. theaters and shows are not impressive. The Havana show was a glorified strip tease. Needless to say, I will not be sailing with this cruise line again. Everything closes down at midnight. One cafe open 24-7 with crap food. Read Less
Sail Date March 2019
Disclaimer: "I am an avid NCL cruise fan and stock holder. I only cruise on NCL as they are the best brand for me with the free-style attitude. I prefer not to have a dining time, and prefer to just do what I want to do when I want to ... Read More
Disclaimer: "I am an avid NCL cruise fan and stock holder. I only cruise on NCL as they are the best brand for me with the free-style attitude. I prefer not to have a dining time, and prefer to just do what I want to do when I want to do it. NCL provides that for me, so I stick with that is not broken. This cruise was my 15th cruise on Norwegian and 14th different boat. Yes, I know kind of crazy, but it just worked out that way. I am also going on the Epic in June, and that boat is the only one I've not been on." The Norwegian Bliss was by far my worst experience on an NCL Ship. To put it lightly I hated it. The main reason is that it is way too crowded. The ship is big, and yet too crowded (that tell you something). This is especially true with the buffett area. There really isn't a great outdoors on this ship, which really sucks because that tends to spread people out. You cannot find a table in the buffet area for at least 15 mins. At some points, you see people standing up and eating. A terrible design, just horrible. If you get on this ship, you will be frustrated just as I was. Now I did figure out that the 15th deck (the one with the glass around it FWD) has a small buffet. That tended to be a bit less crowded. I can imagine on the Alaska cruises it won't be as I am sure more people will flock there. The whole go-cart thing is the real reason the boat is so crowded. They decided to build that to look cool, but in the end it took a lot of space they could of used for other things. I think eventually it will burn them. As I mentioned the buffet could be much bigger, and should be much bigger. Not to mention, the same problem goes with beach chairs. You won't get one unless you get there at 6-7:30am. After that forget it, you won't get a chair. This will also frustrate you. I have to say the staff were awesome just as they are on all of the ships I go on. The exception is the guest services people as they sometimes are incompetent. Everybody else is fantastic especially the bartenders. The meals on this ship were not as good as some others. The only good meal I had the entire time was in Cagney's. Everything else was just average or just plain not good. The only thing good in the buffet was the Indian food. Everything else was just average. This is surprising because this is the first time that has happened. Out of 15 cruises on NCL, this was the only time I was real disappointing with the food. I still haven't figured out why they don't open Spice H2O every night as that is the best place on the ship at night. Fresh air dancing, and drinking. Yet they only have it open for one night and half. Makes no sense to me. Other ships had it open most nights. Embarkation and Debarkation were smooth. I am a Platinum Plus member, so my opinion on that isn't really relevant. But I do think NCL is getting better and better with embarkation and debarkation. As I mentioned, I am a NCL fan. I love the brand, but there is no way I will be back on the Bliss. Not a shot in the world. The other boats are much better in just about every way. I would highly recommend doing your research before booking a cruise on the bliss. Read Less
Sail Date March 2019
This is a long review but so are the troubles that NCL has caused us. Please take time to read this for your own sake. My husband and I just returned from a cruise on the Bliss that we booked through one of NCL’s sales agents. We ... Read More
This is a long review but so are the troubles that NCL has caused us. Please take time to read this for your own sake. My husband and I just returned from a cruise on the Bliss that we booked through one of NCL’s sales agents. We booked the entire trip through this NCL employee including air fare and cruise insurance. We were nervous about the flights, and requested to fly out the night before the cruise (with overnight lodging at our own expense) or on the first flight out of Tulsa Saturday morning (as we had a layover in Dallas). We were told that we did not really get a say in booking the flights but that they would put a note on our account for our requests. When we got our flight assignment we were booked on the second flight out of Tulsa on Saturday morning which gave us a 50 minute layover in Dallas and was not scheduled to even land in Miami until 12:51 PM, after which we would have to gather our luggage and shuttle 30-35 minutes to the Port of Miami. Keep in mind, our boarding time was 12:00 and the eDocs state that if we aren't on board by 2:00 we wont be allowed onboard. We were concerned about this tight timeline as this would leave no margin for error for traffic or travel delays and our paperwork suggested that we not board the ship later than 2:00 PM. When we called NCL representatives 4-5 times about this and other questions leading up to the cruise we were given the same answer by each, “since you booked your flights with NCL, as long as you are to the port before 4:00 PM and this ship is still in port, you will be allowed to get on.” On the day of departure, our 6:40 AM flight from Tulsa to Dallas was delayed for 3 hours, causing us to miss our layover in Dallas. We were re-booked through the airline on a flight to Ft. Lauderdale which was to land a 2:45 PM as this was the only option available to get us to Miami or Ft. Lauderdale before 4:00. Throughout this morning, we attempted to contact our agent, the emergency travel line listed on NCL edocs, as well as all available NCL numbers to gather information about options, as we knew the flight delay would cause the time to be very close to ship departure. We were unable to get in contact with any NCL representatives, despite 30-45 minute holds, until we got to Dallas. The representative told us that we would be cutting the time very close but was unable to offer any information except telling us to call the shuttle company (that we had paid for to transport from Miami Airport to the Port of Miami). We did as he told us to but because it was Saturday the shuttle company was not open and had no way to be contacted. We arrived in Ft. Lauderdale, retrieved our luggage and hired an Uber driver (as we could not contact the pre-arranged shuttle) and got to the Port by 3:40 PM. We knew that we were very close to departure, but based on what we had repeatedly been told by NCL, fully expected to be allowed to board since NCL had booked our flights and made all other travel/transport arrangements. As we got out of the Uber, we were met by a NCL representative that said we would not be allowed on the ship and handed us a paper with contact information for NCL to see what our options were with the insurance. We told her what NCL had told us about getting on the ship and she said that no one was allowed on after 3:30 PM. We understand if this is the policy, but that is not what we were told by multiple people within NCL, including the rep we talked to in Dallas. In fact, we were never given a cut off time, only a statement that if the ship was in port we would be allowed to board. Had this been disclosed to us originally, we likely wouldn't have left Tulsa as it was extremely unlikely we would ever make that cut off. The NCL representative at the port offered no further help and told us to find a hotel. We spent the next 4 hours trying to contact NCL from the paper we were given at the port and spent 30 minutes at a time on hold. We then received different answers from different NCL representatives blaming the airline and us for not getting there on time and telling us conflicting information about how the insurance works. No one was able to lay out our options for us or break down the situation and help us, making it difficult to make an informed decision as to whether to meet the ship at the first port or fly back to Tulsa without cruising. We were extremely disappointed with the customer service of a cruise line that is touted as a premium cruise line. We had no problems getting answers or in touch with NCL when we were booking, but when we ran into a problem, no one was available to help. We stayed in a hotel in Miami Saturday night and ended up flying to Tortola to meet the ship on Tuesday. All of which was paid out of pocket (flights, hotel, taxis,food, etc.), amounting to $2000 on top of the almost $5000 we had already spent on the cruise itself. We were not able to join the cruise until day 4 of 7. This was our first cruise experience, we were traveling for my birthday, and we were very excited and pleased with NCL until we ran into a problem. The ship and cabins were new and clean and overall very nice, and large for what we expected. The food was good and available most of the day and we enjoyed the specialty dining package. The Jersey Boys show was excellent and there was plenty of activities onboard to keep us entertained. We were disappointed in Tortola, but enjoyed the other ports with St. Thomas being our favorite. We did not participate in many excursions but the sky ride in St. Thomas was well worth the time. We enjoyed the ship and attentiveness of the staff once aboard, but despite all of these positives, we were very disappointed in the NCL cruise experience overall.The issues with the flights booked through NCL, the incorrect information given to us, and the poor customer service would make us never sail with this cruise line again. Post-Cruise: We submitted all our expenses to the insurance company, but only half of our expenses were recovered. We then submitted the rest of our expenses to NCL as part of our complaint process to work toward some sort of resolution for all our trouble and missing HALF of the cruise. We went through the email process and were told it would take 10-15 business days for a response. We submitted the complaint on March 12, but didnt get a response until April 11th. It took 22 business days to get a response from the Bliss coordinator, Patricia Tamarit. In this response, she took no responsibility for any of the concerns expresses by us. She offered no refund, credit, or resolution of any kind. Here is the letter in full: "Dear Mrs. xxxx: We recognize the time and effort in planning a cruise vacation and regret to learn of the circumstances that resulted in the delayed arrival to your voyage aboard the Norwegian Bliss. We have reviewed your information and regret to know you experienced a setback with your flights into Miami. Although it is never our desire for our guests to be to be disappointed or inconvenienced in any way, please know that although the flights were booked through our Air/Sea Department, we do not have direct control over airline reasons for a delay, procedures, policies or their employees' actions. Please understand that it is not our intent to cause any further distress; however, we are unable to offer a refund or credit for the unused day of your voyage or out of pocket expenses. Because of the very nature of unexpected situations such as the one you experienced, we strongly recommend our guests always obtain Travel Protection to cover unforeseen circumstances. A review of your reservation indicates you purchased travel protection through AON Affinity. You may wish to contact them and file a claim in this regard. They can be reached at 1-800-722-5672 or via their website at www.travelclaim.com Thank you for this opportunity to respond. We trust our explanation will help you to understand our position in this matter and over the course of time you will consider Norwegian Cruise Line in your future travel plans Sincerely, Coordinator Guest Relations" As mentioned before, we had already purchased the travel insurance. She failed to address the fact that the airline got us to the ship, and based on what we had been told numerous times, they got us there on time. Instead, it was NCL that refused to allow us onboard. That is not an issue with the airline. That is an issue with NCL. We did not accept this response and called back to the guest relations number. We were passed around to multiple representatives who continued to blame everyone else but NCL. We were finally told that (Bliss coordinator) would call us back within 48 hours. This did not happen. So, we called again. This time, we were told that our case hasd been re-opened and sent to another supervisor. This would only take 7-10 days to resolve. That was on April 22nd. It is now May 16th and we have yet to get any response. NCL seems content to throw away customers and take no responsibility for their failures. Dealing with this company has been one headache after another, and I would recommend that anyone considering traveling with NCL to strongly reconsider. If everything goes smoothly, you wouldnt have a problem. But as soon as any problem occurs, you are very clearly on your own. AS FOR THE CRUISE ITSELF: We booked a mini-suite with a balcony. The bathrooms were much more spacious than I had anticipated as was the room itself. The room attendant was very attentive and kept everything clean. We had the specialty dining package which allowed us 3 specialty meals. We used them at Ocean Blue (seafood: $12 surcharge), Teppanyaki (hibachi style), and Cagney's steakhouse. The food at all these restaurants was excellent. We also dined at the Garden Cafe. It was less than impressive, but fine for lunches. We dined in all three main dining rooms as well. The Manhattan Room was the biggest. Then Savor and Taste were smaller, themed sites. They all served the same food, though. There were multiple bars to visit and we made it to most of them, but the best was the brewery. I believe there were over 20 beers on tap plus more bottled. Overall, if you were in need of a drink, you could find one easily. Drinks were reasonable priced if you were buying them at the time (we had the drink package so anything under $15 was "free"). If you needed coffee, there was a starbucks onboard. We utilized the pool areas and the shops most. There was an adult only pool area which was great. It had two hot tubs, showers, and a bar. We didnt buy much at the shops, but enjoyed looking around. Other than that, we enjoyed go karts, laser tag, and mini golf. Mini golf was free, but the others required reservations and about a $10/person fee. All were enjoyable. We saw the Jersey Boys show which was very well done. The participants were truly talented. Seating was first come, first serve. Overall the service on the ship was very good, and most staff were helpful. At the ports we did more self-directed touring than excursions. The only one we did was on St Thomas. We rode the skyride to the top of the island which was very cheap and offered panoramic views of the island. Great for picture taking. Also shopping and dining available at the peak. On Nassau, we walked to Junkaroo Beach. It was busy, but overall a good place to hang out. Had we not had all the trouble with NCL as I listed at the beginning of this, we would totally use this cruise again. The cruise and ship itself were wonderful. However, for the reasons I stated above, we will definitely not be using this cruise line again. Read Less
Sail Date March 2019
The Bliss does not have a sports area, only a tiny 5 course mini golf area, no pool activities. Indoor activities are very slim, no Quest on this ship. Basically this ship is for relaxation or if your a person that does not like any ... Read More
The Bliss does not have a sports area, only a tiny 5 course mini golf area, no pool activities. Indoor activities are very slim, no Quest on this ship. Basically this ship is for relaxation or if your a person that does not like any activities. Customer service I thought was very poor, I felt most of the staff seems unhappy. The bartenders at The Local were the best and always fun. Comedy was just ok, Jersey Boys is a must see. My cabin steward did a great job with my cabin, always very clean. We did the specialty restaurants they were all outstanding, food was delish! The garden cafe did seem to have a good variety of different foods, I did get sick of something I ate in the Garden Cafe (Buffet). Very easy to get off when docked they opened two gangways and seemed to have a good flow going. Read Less
Sail Date February 2019
If I could give less stars, I would. Not sure where to even start.... With this being a brand new boat, you would expect them to treat it like one and keep it clean. Our walls in our stateroom had feet all down the side of them. Maybe from ... Read More
If I could give less stars, I would. Not sure where to even start.... With this being a brand new boat, you would expect them to treat it like one and keep it clean. Our walls in our stateroom had feet all down the side of them. Maybe from the previous kids who left their crayons under the bed as well as their snot rags in the "under the tv" cubby. Out of all the staff, there were maybe 5 crew members who were remember able. Not counting our room steward who never once introduced themselves but expected that 14.50 service charge tip daily per person, per day, over the age of 3. One day, we sat two cups down the hallway near a cart and they were returned to our room. Yeah, you read that right. They brought the cups back to us that we were done with as well as the trash that was in them. On two separate occasions, I was looking at jewelry, not one person at either place could speak to me. They did spray glass cleaner in my direction right where I was looking though. It's a shame honestly. I really wanted that ring! -The only adult bar on the cruise ship turned into a teen night at 10pm each night. IF YOU ARE A SMOKER, DONT BOTHER. They put you in a 20 by 10 space on the back on the boat with 50 (drunk) people. No smoking cigarettes in the cigar bar but cigar smokers can smoke out in our hole. There is smoking allowed in the casino but you are patrolled to ensure you are putting money in the machine. Deck chairs are pulled up and strapped down by 4pm. No where to sit...(sun doesnt go down until almost 7) Make sure you eat by 330, otherwise you will be waiting until 530pm or ordering room service. Everything is just very forced. It's not on your time. If you do not prebook shows or restaurants, you wont be seeing any or eating anywhere other than the buffet. If you like to hang out in the pool while on a ship, forget the name Bliss. There is 2 small pools in the middle of the ship. That's it. I'll stop now. Back to Royal Caribbean we go. Read Less
Sail Date February 2019
We picked this cruise as we were celebrating our 20 year anniversary. This particular cruise included our very favorite islands, as it's probably the main reason why we chose this one. We have cruised with many different lines and ... Read More
We picked this cruise as we were celebrating our 20 year anniversary. This particular cruise included our very favorite islands, as it's probably the main reason why we chose this one. We have cruised with many different lines and never tried NCL - we thought it would be a great experience with one of their newest ships. Sadly, we were wrong! Our room was a spa room - typically on ships these are away from noise and near the spa. Not on the Bliss. I kept hearing constant noises above our room. Come to find out the workout room was directly above us. My husband walked the steps and sure enough it was the weights people were lifting and dropping. Over a SPA ROOM. We brought this to the front desk multiple times and were brushed off. The ship is very much designed for Alaska with many beautiful inside areas. Not so much if you're cruising the Caribbean and want to be outside. Pool chairs anywhere are limited. We went to the front desk and inquired and we were told about Vibe - the weekly passes were gone, but a cabana was open for $359. We decided to go for it to have a place to stay and not worry about people reserving chairs at 7a - only to come back and use for 30 minutes later. We made it up to Vibe - wonderful area and staff. Only to find out that the hot tub had been taken over by a loud crude group. Playing music on their personal speakers and ignoring the sign hanging - Quiet Area. The hot tub sits in front of the start of the 6 cabanas, so it was not really relaxing. We brought this up to front desk and they didn't seem to care. The free drinks are a joke. 2-3 bartenders per bar with many people waiting to get a drink. Not many bar staff members in areas such as pool or casino to order drinks from. Food was below average. It was difficult to follow the limited hours of the free places - for example on sea days the sit down dining rooms closed at 9:30a. Most people are on vacation and not setting early alarms to eat. Restaurants were ok - Le Bistro, Japanese, and Steak place were the ones we tried. Japanese was by far the best! Staff was rude and left really bad impressions. The spa and Vibe were the exceptions. Think again before you book on this ship! Read Less
Sail Date January 2019
I chose this due to timing with my children being off of college & the ports we would see w/ great weather. Everything pre-cruise was a nightmare trying to contact anyone. I had over 9 hours of hold time and no call backs & the ... Read More
I chose this due to timing with my children being off of college & the ports we would see w/ great weather. Everything pre-cruise was a nightmare trying to contact anyone. I had over 9 hours of hold time and no call backs & the supervisor did not help. Could not get dinner or show reservations I had previously booked. My kids got stuck on the “awesome water slide” & has to wait in a hatch until they were let out (they weigh almost 150# & should be able to make the turn), the race track is slow and costs $9 for 4 laps. The kiosks did not work to book shows on a “new” ship and you had to wait in long “guest service “ lines. There are no chairs available at the pool. The staff were not very friendly. We got sick on oysters at the steak restaurant. No one seems to care at all about our experience. I tried to contact nick but it says that page took a permanent vacation after I was again on hold for over 30 minutes to get that site info! Beware of ncl! The “freestyle “ allows you to hold up reservations & not show w/no consequences while leaving empty seats for food enters. Terrible program! Read Less
Sail Date January 2019
Did this cruise with a group of 26 people. While the ship was overall beautiful and the food and drinks were great, the price was way too high for what you got. We got the unlimited drink package and the 4 night specialty dining option. ... Read More
Did this cruise with a group of 26 people. While the ship was overall beautiful and the food and drinks were great, the price was way too high for what you got. We got the unlimited drink package and the 4 night specialty dining option. While the food and drinks were amazing, the service in 2 of the main dining halls (The Manhattan Room and Taste) were terrible. Took over 2 hours just to get our food and we were seated right when they opened. If you didn't book a reservation for any of the other specialty restaurants or the 3 main dinning halls when you first got on and had to be right when they start boarding, you had to wait to eat a nice dinner at almost 8-9 pm or go eat in the buffet. The one comedy show I was able to see had some very funny comedians and Jersey Boys was awesome but trying to get into these shows was terrible. They put you in a stand by line if you don't have reservations and if people show up 10-15 mins late, they still let these groups in. Wasn't fair in my opinion to those that were there 10-15 mins prior to showtime to get a seat waiting in stand by. Same with the Go-Karts and Laser Tag. The Go-Karts were fun but not worth the extra $10 in my opinion. The staff at the go-kart track was terrible and they let young kids (8-9 yrs old) race that cant even see over the steering wheel, barely reaching the pedals, are not staying over in the right lane so you end up running into them if they can't make the turn. They also get mad if you accidently bump into someone who crashed or cut right in front of you. They also don't even have a standby line for any solo racers so they would let 8 karts go in one and then send out 5 in the next group. Also, you would book a time for 3pm but wouldn't even race until almost and hour later. Also good luck if it rains because if so, they cancel your race without being able to rebook and just give you back your money. Not really fair in my opinion. Both activities they just show you a video and then let you go. Overall the reservation system is total garbage. Outside of those, the Cabin/stateroom is very nice and the staff take very good care of your room and your belongings. Overall, its nice if you just want a getaway but not worth the extra money they nickel and dime you for. Would much rather be back on Carnival next time. Read Less
Sail Date January 2019
This was our first cruise and planned for over a year for Christmas week 2018. Boarded in Miami and cruised St.Thomas, Tortola, and Bahamas. After exploring the ship on boarding day and eating at the buffet I thought we were in for a ... Read More
This was our first cruise and planned for over a year for Christmas week 2018. Boarded in Miami and cruised St.Thomas, Tortola, and Bahamas. After exploring the ship on boarding day and eating at the buffet I thought we were in for a week of our lives. On Sunday morning we woke fairly early to have our first pool day, to my disbelief there was barely a chair to be found. We found a couple chairs eventually in a shaded area far from the one pool. Yes, that is correct they have ONE pool! They advertise two but the second has toddlers in diapers connected to water park area for toddlers. So unless you have little ones or like to swim in diapers its not for you. The first pool I mentioned is about the same size as the pool in my backyard! There's no easy entrance to the pool, no swim up bar, but plenty of salt if you bring your margarita! I literally swam once in the entire week. The two slides are flawed as it takes 45 minutes in line to ride them. The extreme ride was designed so poorly that many riders actually don't make the apex and slide helplessly backward and need to be extracted by personnel. Needless to say I did not attempt this nor my two children as the wait and failure rate just didn't seem worth it. I will finish with this regarding the pool area, on day two I woke early to mark four chairs for my family with towels and clips and bags, as this is how it's done on cruises. Upon arrival later that morning my chairs were now down to two, my bag was missing, and I almost got into a fight. Wow! what a cruise dream! They have go carts and laser tag for kids if you can sign up in time. I'll be honest I still don't know what that means because we never had a chance to sign up because it was full every time someone tried! Yes, we spent 7 days on a cruise ship with two teens and they barely swam, used one slide twice, and never saw go carts or laser tag. In my opinion they should have left the carts and tag off the ship and build some real pools. On the positive side the food and drinks were very good. The three shows we saw were also very well done. The room was decent size and always clean. The employees do an amazing job and are always friendly. Unfortunately for us this was designed around my kids and nephews who left highly disappointed. I would not recommend this ship to anyone with children, actually I would not recommend this ship to anyone as the pool deck experience is horrific! Read Less
Sail Date December 2018
We have gone on two previous cruises but both on Royal Caribbean. We did the Allure in the Caribbean and a smaller ship I can't remember the name of in the Mediterranean last year. This time we wanted to try something different and we ... Read More
We have gone on two previous cruises but both on Royal Caribbean. We did the Allure in the Caribbean and a smaller ship I can't remember the name of in the Mediterranean last year. This time we wanted to try something different and we took our whole family of 10 with us! We were excited to be on the new Bliss with a go kart track and laser tag! The whole family was looking forward to it for months! Plus we were spending a pretty penny! Early on I had a clue that NCL was not so great when I ran into issues with their customer service and booking. I actually wanted to cancel but I was too deep and would lose too much money. I decided to put the issues aside and was sure the ship and experience would be grand just like it is with Royal Caribbean. For starters, The staff on the ship are "indifferent" heck even the people who check you in at the port are passive aggressive. The words that come out of their mouth are polite but the attitude and disinterest far over power the vocabulary. This is such a contrast to Royal where we are hugging out wait staff and room attendants when the trip was ending. On NCL every time we dined it would take at least 10 to 15 minutes to get water and acknowledged. If you didn't like a meal they didn't care. Frankly they got you your order, dropped it off and NEVER asked you how you liked the food. Not one single meal were any of us asked if we needed anything else. They literally do the bare minimum to get by. I suspect NCL must treat their staff terribly because they are virtually all miserable and frankly it ruined our experience. Let me also tell you that the Ultimate beverage package is not for wine drinkers. Their wine selection is terrible on the ship and the wines by the glass that are included in your package are $10 bottles at home. Anything of any decent caliber is of course only sold by the bottle. I caved and bought a bottle because my beverage package had a 20% discount BUT they add a 25% service charge automatically! Normally this is fine but there is no service so what am I paying for? Even mixed drinks at the Mojito bar conveniently starting at $10.95 when your beverage package is only up to $10 per drink. So after you are nickeled and dimed on the drinks keep in mind the go cart track is $10 per ride. Now this is IF you can get a spot because it's reservation only so hurry up! Same with laser tag and the Prohibition musical. Jersey boys was great and free but again make sure you book it early to get your seat! Lastly the layout of the ship was terrible and there was one small pool for 4000 people. Ridiculous! The only good thing is the rooms are very nice and bathrooms are larger but certainly not enough of a plus to override the experience. I could go on and on but I will end here by saying NCL will never get a dime of my money again and there were ALOT of other people on the ship who were feeling the same way. Think long and hard before choosing NCL... heed my advice and go with Royal Carribean! I heard from others Carnival is great service too! Heck I would do anyone BUT NCL! Read Less
Sail Date December 2018
Norwegian Bliss Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.9
Entertainment 4.0 4.0
Public Rooms 4.5 4.1
Fitness Recreation 4.5 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.7
Enrichment 4.0 3.5
Service 4.5 4.1
Value For Money 3.5 3.5

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