1 Helpful Vote
Sail Date: March 2019
We booked a Penthouse Suite which was not what we expected, it was small with a balcony that was more like a “Ledge”, certainly not a balcony. It’s advertised as sleeps 4, believe me it’s not big enough for 2. Don’t waste your ... Read More
We booked a Penthouse Suite which was not what we expected, it was small with a balcony that was more like a “Ledge”, certainly not a balcony. It’s advertised as sleeps 4, believe me it’s not big enough for 2. Don’t waste your money, it’s a complete ripoff. Although not on the same floor we did have access to the Haven which was lovely but a lot of wasted unused space. All the rooms on the ship plus the balconies were extremely small. I guess the idea was to squeeze in as many passengers as possible, forget about their comfort. For the amount of passengers there are not enough elevators, you had to wait a long time to be able to get on the elevator. The pool area was a joke, the chairs and bodies were stacked on top of each other. You couldn’t move without bumping into someone and definitely not enough space to accommodate the number of passengers. Norweigen has butlers for the Haven,they should really do without them, the only thing they do is show up for a tip at the end, another waste. The food was bland, no taste, that was all the meals. In the speciality restaurants the tables are so jammed together the noise level is unbearable. On a,positive note the service was excellent. However, that is our last cruise on Norweigen. There are to many other ships to choose from and we know what they advertise is exactly what we get. That is not the case with NCL. Read all the reviews before you book this ship or line for that matter. Read Less
Sail Date: March 2019
Just got back from this cruise and since I have a few big + and a few big - I thought it would be useful to provide a review. We travelled two families and we are from Europe (Sweden) and we have been on one cruise previously. Dining ... Read More
Just got back from this cruise and since I have a few big + and a few big - I thought it would be useful to provide a review. We travelled two families and we are from Europe (Sweden) and we have been on one cruise previously. Dining - quality in a la Carte restaurants included in all inclusive was way below expectations given Norwegians reputation. Service in restaurants - this was probably the worst I have ever experienced. They got orders wrong. They left us sitting with finished plates. They were very rude also in situations where we were not being critical (rolling eyes, looking away, sighing etc). Pool deck - terribly crowded and impossible to get a sun bed if you arrive later than 9 am. Costs - from the outset it feels that Norwegian is doing their best to milk more money from their guests. There are many additional costs. Youth club - very nice, friendly, joyful and imaginative staff. Our 4 year old loved this!! Read Less
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Sail Date: February 2019
The Norwegian Bliss is a beautiful new ship that really stands out for the broad number of bars/lounges/common areas that make a very big ship feel smaller. They have separate bars that cater to almost* any type of appetite, from dedicated ... Read More
The Norwegian Bliss is a beautiful new ship that really stands out for the broad number of bars/lounges/common areas that make a very big ship feel smaller. They have separate bars that cater to almost* any type of appetite, from dedicated bars for whiskey (Maltings), mojitos (Sugar Cane), beer (District), wine (The Cellars) and much more. Most of these on deck 8 also had an outward facing prescence on the Waterfront (a path around most of the ship), which was very cool. However, a key concern for me is the wine -- hence my screen name -- and while most of these bars were quite good at what they did, the wine program across the ship was quite poor, I'd rate it only 2 of 5 stars. Wine Program: -- Limited Wines in the Package -- A first problem is that the wines by the glass were extremely limited. There were 30 of them that were available in virtually all bars and restaurants and of those 18 were available within the Premium Beverage Package (i.e., under 15). The remaining wines -- as well as a few that were more expensive and available only in The Cellars or at the steakhouse specialty restaurant, Cagney's. The upside here is that you could get an credit of $15 toward any of the wines above your limit, so a $20 wine would cost you $5 out of pocket. My concern here, though was that the # of wines by the glass were quite limited and really were pretty standard (e.g., chardonnay, white zinfandel, cabernet). There were a number of other bottles that were under $50, which is the price that should be "within" the package by the glass, that were not available. One example was a Gruner Veltliner from Pfaffl that was very nice and given the bottle price of only $33, would have been a no-brainer within the package. -- Wine Service was limited -- The knowledge level of most wait staff for wine, including the bartender in The Cellars, was quite low. On several occasions we asked about ordering a Zinfandel (a red wine) and were asked if we meant a White Zinfandel. More disappointing was that the time to take a wine order and bring it to the table was very long. For example, at La Cucina (a specialty Italian restaurant) we were seated at 7:20pm and after we didn't get a wine list asked for it (2x) before they brought it and took our order for a bottle of wine. We didn't actually have the wine in our glasses until 8pm -- after which we had already been served our appetizers. Happily, we did meet a very nice Wine Steward, Prince, in the main dining room who made the experience there quite nice by providing recommendations and even allowing us to sample a wine or 2 that were already open to see if we might like it. Unfortunately, this was the last night of the cruise. Overall, the wine program left a lot to be desired relative to other cruise lines. It seems that NCL takes drinking very seriously for everything except wines. The District had 24 beers on tap as well as many, many more by the bottle. All of those were in the package. Wine, on the other hand, appeared to be an after thought. I can only figure this reflects the preferences of the guests, but if so I means I won't be eager to return to NCL. Entertainment: A true highlight of the Bliss was the sheer amount and quality of musical entertainment. From the main stage show of Jersey Boys (that was as high of quality as what we paid to see in Chicago) to the incredible Beatles impersonators in The Cavern, it was top notch. There were also a number of acts that were performing around the ship so that one always had about 3 options to choose from. The only real complaint about the music was that the pool band, which played from about 1pm to 4pm every day, was so incredibly loud that it drove us away from the pool. The music was well done, but when your stomach shakes from bass while reading, it is a bit much. Pool Scene: -- A rowdy, hard-drinking crowd, that got a bit over the top by the end of the day. There are only 2 pools on the Bliss and both are on the main deck. One for the kids and one for adults. The entire deck was VERY crowded and typically all chairs were taken by 7:30am. The crowd on the adult pool hovered between 45 and 60 years old and were a rowdy, fun loving bunch. This was entertaining, but at times it became a bit much and we had to divert our kids attention away from them. Quite frankly, it felt more like a Carnival ship. Maybe that was atypical for NCL, but we were surprised. The Bliss would have been infinitely better if there had been a pool in the Spice H2O "beach club" in the back of the ship. We visited one day and saw people taking multiple shots at the bar and more than 1 person had to be escorted back to their room by security. It would have been great had that facility had room for all the "adult-only" pool guests. Kids Programming: -- A real highlight -- The kids program Splash Academy was a very nice option and our kids couldn't get enough of it. They felt the organized programming was a real nice feature -- even compared it to a Disney cruise -- a very high compliment! Other Options: --Nickel and Dimed -- There were lots of fun options to do on the ship, such as laser tag and go karts. Both were a neat feature and priced at 9.95 were a reasonable value. However, there were so many upcharges for specialty restaurants, games, bowling, that one began to feel that the entire focus of the staff was on the upsell. When you've already paid for an all incusive vacation (with the drink package) this does get old. Overall, we had a fine time on the Bliss and felt there were a number of real assets to its design. The number of clubs/bars/lounges was impressive and the entertaining was tremendous. But the ship did feel crowded, particularly at the pool deck and buffet, and it was clear that NCL does not take its wine program seriously enough. Read Less
Sail Date: February 2019
I chose this cruise because I wanted to try NCL and the new ship the BLISS. The race car track and laser tag peaked my interest as well as the specialty dining options. I am a die-hard Disney Cruise Line fan and I have cruised on Royal ... Read More
I chose this cruise because I wanted to try NCL and the new ship the BLISS. The race car track and laser tag peaked my interest as well as the specialty dining options. I am a die-hard Disney Cruise Line fan and I have cruised on Royal Caribbean and Princess. I would rate Disney #1, Royal Caribbean and NCL tied for second and Princess #3. Let's get to it; embarkation was super fast and easy. It seemed like confusion but they move you through the line quickly and get you on-board. It took us about 35 minutes from getting off the bus at the port to walking through the casino on the ship. There were 8 in my party. We went straight to guest services to get our race car and laser tag reservations ($9.95/person) and our dinner reservations for Cagney's (could not book 8 online). No problem with any of this. In and out in 15 minutes or so. The reservations were not handled at Guest Services, they were done at the Social Club and the Tepanyaki restaurant. Went to the Garden Cafe' buffet. Place was packed but we expected that on embarkation day. Plenty of friendly staff and well presented food. Lots of options. Got a seat for 8 in 15-20 minutes. Were in our cabin (12200) at 1 pm. Food...Garden Cafe' buffet; ate there several times per day. Good variety, large dining room with tables, booths and tall tables with bar stools. Many stations with the same items so you don't have to stand in one line for pizza! Fresh fruit, salad, hot and cold entrees, ice cream (soft served and hand dipped with cones), flavored water, coffee and tea. windows wrap around front of ship so you always have a view even if you're not seated at a window. Staff cleans tables constantly. You can take your food with you to the pool deck or your room or just walk around the ship eating! The Local; similar to a BWW or Applebees. Decent food, breakfast, lunch and dinner, complementary. Loud due to the location. Savor and Taste and the Manhattan Room; main dining rooms for dinner, complimentary, Manhattan room is huge, you'll get a seat quickly, all three have the same menu, Savor and Taste are more intimate. Could not accommodate 8 of us so we ate in the Manhattan Room. Decent food, good staff. Specialty Dining: Q...great bar-b-q, live country band, not busy. Had ribs, chicken, sausage, really small sides. Three meals including soda for $56. 20% gratuity was included in the $56. Food Republic...limited sushi menu but the crispy salmon and pork dumpling were excellent. 1 of each for $16 including a soda. Cagney's...food was served cold and not prepared per instructions. Sent back 4 different entrees to be redone. Crab cakes not good! Steaks were okay (Palo's on Disney has the best filet). Staff took off the appetizers. 3 meals with sodas $57.60. Los Lobos...really good Carne asada steak with guac and chips. Free with cruise package. Coco's...gelato instead of ice cream not my favorite. $15 for a huge gelato sundae. Did not eat at the other specialty restaurants. Drinks: I don't drink but the other folks told me the drinks were watered down. Maybe they don't use top shelf alcohol. If you have the Ultimate Drink Package, drink up! Plenty of bars throughout the ship. Did not go to any shows, no bingo, no comedy club, no art auction. Casino has lots of slots, 1 craps table and 1 roulette table. Lots of poker and blackjack. Pool deck is a good place to dance and listen to music. Live bands play every night in different locations on the ship. Pool area is always crowded so go early if you want a lounge chair. Don't think about swimming. You'll be lucky to get your feet wet. Even the Spice H2O area was crowded. Race car track was awesome. Only problem is they slow your car down if you go too fast. Laser tag was fun but you have to shoot the opponents rifle. You can cover the sensors so you don't get shot. Staff members are on your team. They know how to cheat! Service was great. Plenty of friendly staff. Some sing while serving you treats. Ports were okay. I've been to St Thomas (Megan's Bay) and Nassau before but I wanted to visit Tortola. If you are not doing an excursion in Tortola, don't waste your time getting off the ship! Not much to see or do, limited souvenirs, blah. Fees: There is a service fee of $14.50/day/person charged on this cruise. That was $304.50 for our cabin. Make sure you read your contract as it explains what this covers. I had them take the charge off my bill because most of the services it covered I did not use. I always prefer to tip the staff personally anyway, which is what I did. There was also a fee for drinks to be served at pool side. So, if you are laying on your lounge chair and order a drink, there is a charge of 88 cents to bring it to you. All specialty dining has a 20% gratuity added into the price. Room service has a $7.95 fee. If you order something that is not listed on the menu, you pay for it and the 20% plus the $7.95 fee. Make one big order and eat it all day. We had a photo session with the photography studio to take family portraits. We spent almost two hours with the photographer. Took pictures in the studio as well as on the lighted staircase and anywhere else around the ship we requested. The photographer was very thorough and patient. Unfortunately the price for the digital photos was extremely high. $1,999.00 for 72 digital photos (no prints) or $1,599.00 for 36 (no prints). There were some additional options with the most expensive package being $2,399.00. A single 8x10 print will run you $24.99. We had some problems with our photo package that have not been corrected yet so I'll just say, if you get digital prints, make sure you look at them on the flash drive BEFORE you leave the ship. The observation lounge is a very nice area with plenty of chairs, sofas, and lounges plus snack and beverage stations. It wraps around the front of the ship so if you get there early enough you can get the same view the Captain gets from the bridge. There were always seats available on the sides and it was always quiet. Great for reading and napping! The water slides, ping pong, miniature golf, arcade, etc. are nice as well. There is even a two lane bowling alley in The Local. There is a cost for the arcade games and bowling however; $6 per person for bowling and $1.10-$2.20 for arcade games. Overall I give my cruise experience a 6.8 out of 10. The ship is beautiful, modern, well decorated and laid out smartly. Friendly and plentiful staff. Always something going on but plenty of time to just relax as well. Read Less
1 Helpful Vote
Sail Date: February 2019
This cruise was almost sold out so, a lot of people on board. Lovely ship, new and shiny and wonderful decor. Chose this ship because of the activities that were offered, especially for kids. There were lots of things, but for our family, ... Read More
This cruise was almost sold out so, a lot of people on board. Lovely ship, new and shiny and wonderful decor. Chose this ship because of the activities that were offered, especially for kids. There were lots of things, but for our family, with 3 grand children, of varying ages, they kids were not able to enjoy the various "clubs" together. Yes, there were other things to do but, they would have been separated and they did not want that. The cabins were very nice. The mini suites had a much larger bathroom than we have had on other cruise lines and that was great. Balcony was kinda small. The staff was exemplary, everywhere. The cabin steward was outstanding and the service in the restaurants and bars was excellent. The food, by accounts of all 9 of us, was very good wherever we ate. In my opinion, the outdoor areas were severely limited by the go kart space, the laser tag space, water slide area and the Haven space. This left very little room for the pool area and it was incredibly crowded during the 4 of the 7 day cruise. Very small and extremely crowded pool area......that closed by 6 for outdoor movies. I think it is a poor design just to add attractions. Oh and the lineups for the water slide made it not much fun for the kids, they got tired of waiting. Same went for the carts, long lines and reservations needed. Laser tag was only open in the evening. The arcade was expensive and if you got a pass, it was only good for less than half of the games inside. The kids clubs were closed from 12 till 2. For a ship of this size and with that many people, the theater is very small as are a lot of the entertainment venues. If you didn't get a reservations (as they were booked up early) and the wait lines were not long, you may get in. The Beatles show has a maybe 40 seat venue (we could not get in any night) you had to be there an hour or more waiting in line before it started. I think what dissapointed us the most was the very small pool and outdoor areas and while quite a lot of entertainment, the venues were small if you were not lucky enough to get a reservation (where one was needed) or waited in line to be told it was full. This was our second NCL cruise and our first on such a big ship. I think we will say goodby to NCL and go back to the other line we have used. Read Less
Sail Date: February 2019
We have taken 9 cruises as a family. 6 with royal Caribbean 2 with princesses and this past cruise on the ncl bliss. It fell short of our expectations mainly because of the ship design and setup. The ship was clean, the quality of the food ... Read More
We have taken 9 cruises as a family. 6 with royal Caribbean 2 with princesses and this past cruise on the ncl bliss. It fell short of our expectations mainly because of the ship design and setup. The ship was clean, the quality of the food was good and the service was excellent, but if you are traveling with children you may not be happy with the bliss. Our young children always enjoyed the kids club on the royal Caribbean but on this ship after the first day they refused to go back. They said the counselors in the kids club were mean and not fun. So for the rest of the cruise they tried to enjoy the pool and the slides but they would get bored after 30 minutes, now the ship has go carts and laser tag but you have to pay $9.95 each time you use it and if you don’t reserve it in advance prior to your cruise you may never be able to get in. Our children did get to go in the laser tag but after a few times the cost adds up. Another problem we had with the ship was the actual layout. In the main pool area there are two pools, one dedicated to adults only and one for children which was fine but you never find a lounge chair available unless you wake up at 5am to reserve the chair another problem was the hot tubs. They are located one level above the pool level on deck 17. There are 4 hot tubs (2 on each side) and they are so small that literally 4 adults fits in each and they of course were always full. They have dedicated another portion of the ship to an adult only sun deck which has another hot tub, but also in this area lounge chairs were scarce and we could not be there because we were cruising with young children. Next issue was the shows. One night we saw the Havana and another night Jersey boys. On both shows the quality of the performance was not that great in comparison to shows we had seen on royal Caribbean. There were also several comedy shows but we were able to catch one of them that was in the bliss theater the others were in smaller lounges which filled up very quickly so no seats available. The comedians were very funny, specially mike paramour was excellent. Another problem I had was the gym. It was very small and very few machines. I like to work out in the morning before breakfast but except for one day when the shipped docked early on st. Thomas, I couldn’t work out in the mornings. The only time I found machines available were around 3 to 4pm when most people were sunbathing. Again comparing to the gyms on royal Caribbean ships, the bliss did not measure up. Also in most royal Caribbean ships you can use the sauna and steam room but on this ship you have to pay a surcharge to use the spa. Now on a positive note the food quality and variety and the quality of service were all excellent. We ate dinners in the Manhattan and breakfast and lunch in the cafe on deck 16. There were many choices each day and I was specially impressed by the number of omlet stations during breakfast. This kept the lines short. Read Less
Sail Date: February 2019
This is my 3rd NCL cruise. We cruised on the Breakaway last year. We wanted to try the newest and largest ship. The Bliss is exactly like the Breakaway. Everything is in the same place, same restaurants. The Bliss is larger with smaller ... Read More
This is my 3rd NCL cruise. We cruised on the Breakaway last year. We wanted to try the newest and largest ship. The Bliss is exactly like the Breakaway. Everything is in the same place, same restaurants. The Bliss is larger with smaller pools. On sea days you couldn't even hardly walk around on the deck because they have the chairs literally on top of each other. Horrible for cruises to Caribbean or warm destinations. The buffet had the same food every day with a couple of additions. We ate in main dining room and food was awful. Cagney's was the saving grace. Bar staff was rude. We had a mini suite. The only difference was a bathroom with 2 sinks and great shower. We never saw our cabin steward. Go carts were fun but make sure you make reservation on 1st day. Jersey Boys was awesome. I am over NCL. They offer the best "deals" as far as drink package, speciality dining, ect... But you get what you pay for. The ship is beautiful, there were just no big surprises. We are over NCL Read Less
4 Helpful Votes
Sail Date: February 2019
We were torn between the Getaway and this ship simply because of pricing and dates.We felt the Bliss was on the expensive side but needed to accommodate certain days that we had to be back for work. We also chose this cruise because we ... Read More
We were torn between the Getaway and this ship simply because of pricing and dates.We felt the Bliss was on the expensive side but needed to accommodate certain days that we had to be back for work. We also chose this cruise because we were interested in the go carts/laser tag/water slides and the experience of being on a new ship. We were hoping for a stellar experience with the price we paid and worked so hard to save for. Embarkation was very smooth and easy. We got to the ship around 12:15, and our rooms were ready by 1:30, and got our bags around 6-7pm. Our cabin- We were on deck 14. The entire cruise it was very difficult to get an elevator, so maybe we would have preferred a lower deck, but we were very close to the pool and buffet. We felt the cabin service was good overall. Our cabin steward was nice and always checked in to see if we were ok. All of our towels were always generously replenished. My only small complaint was that I wish he would take the dirty plates and cups out of our room and change the garbage more when he came in to make the bed (maybe there's some rule about that I was unaware of). We had a balcony room in which we received through the upgrade advantage request for $550 more than our oceanview. I felt this was a perfect size and the USB ports next to the bed were very convenient. There was a good amount of storage for sure, just not much room for your suitcases if you were utilizing the sofa as a bed. The showers were roomy and amazing. Perfect temperature and pressure. Very impressed with that. The water bottle package 12 1L bottles for 27.95 was well worth it. The TV doesn't have many channels, just news and movie channels that played the same thing over and over. Movies are $9.95, a bit steep for us. Also, a tip for NCL, put more food menu options on the TV, to save everyone a bit more time. Wifi- We had a 250 minute internet package. I was not happy with it. Half the time it would take 10 minutes to just log in so we were unsure if the minutes were being used (they were), which ate up most of the plan. Not worth the money, would not do it again. Pool deck- We tried SO hard to not nip pick things and take things as they were, as we read prior reviews. However, the one thing that was the most disappointing of all, was that you had to be up by 7AM to go get pool chairs. Everyone is very aggressive about getting a chair, and if you aren't out early enough, you probably aren't going to get a chair. Oh and the 30 minute rule? Definitely not enforced at all. To me, vacation isn't waking up at 7am to fight someone to get a chair. Needs to be a better system. Also, once you're there at 7am, they don't play any music until 11. They don't even play any movies on the big screen during the day, like they did on my RC cruise. They should play something to keep the vibe while people are stuck there guarding their chairs. Also, another very frustrating thing was that the DJ and the band played the same exact songs every. single. day. Always classic rock, the same song literally like clock work. I don't think the band knew any other songs honestly. I would have hope for some reggae or more pop or more upbeat. Bar Service- The drinks all over the cruise were AMAZING. We never felt they were watered down and everything was delicious, even the drinks that were on tap. The waiters at the pool were great and very attentive. We had the ultimate beverage package and it was WELL worth it!! Although you couldn't get a bottle of wine with it, there were virtually no limitations and you could go to any bar all over the cruise. The District has a wide variety of beers, and a great vibe, one of our favorites. The food- The food at the Garden buffet and dining rooms was edible. It wasn't great. The food at The Local was way better. I did not see lobster on this ship once. However, at the specialty restaurants, it was phenomenal! Teppanyaki is a must do. The best hibachi place we've ever been to hands down. We also loved Cagneys, great steak. Q was ok, my brisket was a bit dry and the portions were small. Food republic was fair, the sushi was sub par. A little upsetting that was the only place with sushi. Le Bistro blew every restaurant I've ever been to completely out of the water. AMAZING! Also, one of the best meals I had on the ship was the fish tacos from Margaritaville! Entertainment- The go carts and laser tag were awesome! Definitely worth the $. We loved the video arcade and the casino was a perfect size. Havana was not our cup of tea. Jersey boys was more than excellent! We didn't find the music to be good anywhere on the ship, however we kept missing the Beatles cover band. I had an issue with the spa, which I won't go into detail on, but I would not recommend any one spends their time or money on. All a scam to sell you on their products. Overall the entertainment on this ship was fair. Excursions- In St. Thomas we went zip lining. It was fine. Too many people in the group so it took FOREVER to get everyone off and on the lines. It was annoying when you are paying so much and only had so little time. Our tour guides (Emmett and BJ) were great. Very knowledgeable and fun. The shipwreck museum right when you get off the ship was very cool and fun, also. In Tortola- We did the escape to Jost Van Dyke. This was our favorite part of the whole cruise, a must do!! The boat to get there was fun and the employees were very nice and accommodating. Worth every cent. In Bahamas- We went to Atlantis Aquaventure. It was a great time, but not something I'd do again. We waited forever to get off the ship, and it was a bit disorganized getting to Atlantis. I would either book privately, or just spend the day shopping at the port and get back on the ship and go on slides and to the pool and have lunch for free. Overall, we had a good time. You got what you paid for, basically. There's a lot you have to pay more for. There were a few situations that we had to have a discussion with guest services about, and they rectified the situation properly, which we appreciated. So, if you have any issues I'd suggest discussing with guest services, it is a new ship and they will have hiccups. Again, we don't like to nip pick, but I write this review so others booking this ship are aware of these things, and have a more informed decision of what to spend their money on. Read Less
2 Helpful Votes
Sail Date: February 2019
First time on NCL, was very excited to go on this cruise. Been cruising yearly in feb, since 2009, Princess, Celebrity, Royal Caribbean. My husband and I traveled with 20 close friends. Ultimate beverage package included, HOWEVER; first ... Read More
First time on NCL, was very excited to go on this cruise. Been cruising yearly in feb, since 2009, Princess, Celebrity, Royal Caribbean. My husband and I traveled with 20 close friends. Ultimate beverage package included, HOWEVER; first time the water was not included in package, ON THE OTHER CRUISE LINES SUCH AS CELEBRITY WITH OUR DRINK PACKAGE, we would usually GET a liter for the excursions the next day. But NCL, THIS IS NOT THE OPTION INCLUDED IN PACKAGE. We brought a water container for our excursions, but to fill it, we would have to use separate glass to keep filling the container. There were not enough antiseptic hand cleaners, I feel it you have to put your finger in the hole to lift up the glass cover where the fruits or desserts were kept in the garden cafe, you should have to clean your hands prior to opening the shelf. There should also be a cleaner for hands before you have to put your palm on the doors to the outside decks of the ship from inside. It is required to put your palm on the electronic automated opener. 2 instances to spread germs. Also, if we pay so much for the cruise, don’t nickel and dime the customers for $5 chairs to sit in or umbrellas to use when on the islands. or to pay for nice coffees, ... that is unfair. It just seems like there are so many extra expenses required. On other cruise lines, it seemed as if staff were so much friendlier and happy to talk to and be onboard to work and take care of their ‘customers ‘, cruisers. I feel like it was not a real friendly place to be. It would be nice to have coffee refilled once we are seated at garden cafe, instead of having to get ANOTHER CUP for a second or third cup of coffee or juice or water. That is a lot of extra cleaning, washing, and effort. ALSO, we did not know that we had to ask for cookies! They make them every day, BUT, THEY ARE ONLY FOR THE PEOPLE THAT ASK FOR THEM! They keep them behind the counters. The one pool for >4400 cruisers is not big enough It seems like the wall were thin, I could hear the people in the balconycabin next to us Positive note, the entertainment was great! Ship was clean, Mohito bar staff; 2 Asian bartenders were great! Entertaining and pleasant! Read Less
1 Helpful Vote
Sail Date: February 2019
This was our fourth Norwegian cruise in 3 years. We had enjoyed many of the new ships, and were looking forward to another one. Unfortunately the public areas felt cramped, and the customer service was lacking, as they were frankly worn ... Read More
This was our fourth Norwegian cruise in 3 years. We had enjoyed many of the new ships, and were looking forward to another one. Unfortunately the public areas felt cramped, and the customer service was lacking, as they were frankly worn out from the amount of people waiting. We brought along my wife's parents as well, who are seasoned cruisers, and throughout the entire cruise (even though a cruise is great no matter what), everything felt a bit lacking. We have sailed on the Escape twice and the Getaway, and this cruise on the Bliss felt very different. Had a great meal at Teppanyki, a good meal at Cagney's and a sub par meal at Los Lobos (really felt below the standards of 'Specialty Dining') Had a bad experience in The Local, and even though I submitted a comment card, I heard nothing back. Overall - this cruise, we (my DW and I) felt more like a number than ever before. Read Less
Norwegian Bliss Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.0 0.0
Public Rooms 4.5 0.0
Fitness Recreation 4.5 0.0
Family 3.5 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.5 0.0
Value For Money 3.5 0.0

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