219 Norwegian Bliss Cruise Reviews

We booked this cruise only 30 days before sailing. Reading the reviews, many people had booked this 6 day cruise well over a year ago. This was billed as a 6 day cruise, and everyone paid tips for a 6 day cruise. It was really 5 days. ... Read More
We booked this cruise only 30 days before sailing. Reading the reviews, many people had booked this 6 day cruise well over a year ago. This was billed as a 6 day cruise, and everyone paid tips for a 6 day cruise. It was really 5 days. The ship arrived at the pier in Vancouver at about 6:30PM and check in was slated to start at 7PM. Guess what happened at boarding? Most people started lining up at 4PM and by 7 there were several thousand people standing in a line that wound around Canada place. This is part of the ugly. We had done 2 other late departure NCL repositioning cruises from Vancouver before. The first was really bad and a woman waiting actually had to be taken away by ambulance due to a panic attack it was so bad. Well this time we did not even show up to check in until 9:40pm! We still waited about 10 minutes in line and we were just about the last 2 passengers to board the ship. We tried to eat as soon as we boarded but we had our drill and everything was shut down. Still the ugly! When we arrived in our room, we found a letter letting us know our itinerary had changed. Since the cruise was announced it had its first day in Seattle. Now it was changed to eliminate Seattle and we had an overnight in Victoria. This was OK for us but many passengers were disappointed. The excuse was not having enough time to notify the US authorities for immigration purposes. Now, all 4,000+ pax had to go through US customs in San Francisco! We did the drill and enjoyed the ship. The next morning we arrived in Victoria. This would be the good for us. Victoria is a beautiful place to visit and we had a beautiful day there. We took a nice walk to Craigdarroch Castle (about 3 miles) as we had never visited there. Well worth the visit. Then we headed back to town and enjoyed happy hour! Swan's was our first stop then we visited Canoe. Both fun places for adult beverages! We had enough energy left and walked back to the ship. The Liverpool Beatles did a show at 7:30 in the showroom and it was standing room only. They did early Beatles in this show and everyone enjoyed it. The next day we were to leave at 2PM so we just walked into town and back. Again it was a beautiful day. Sail away was nice and we just explored the ship. We had dinner at the Q which was good. DW stayed and to watch the CW band (ok but not great). I went to the Cavern club and got there early enough to get one of the last seats there. The 9PM Beatles show was the early years. This was great for me as a Beatles fan to see these guys performing in a small club environment and I could imagine what it was like to see them in Liverpool in 62/63! Now for our first sea day. We received a notice that we would be refunded our port charges for Seattle and they gave each cabin $100 OBC. This was a positive move as NCL knew full well the immigration situation long before our cruise but did not tell the passengers until we were onboard and could do nothing about it! Our Cruise Critic M&G was at noon. This was also the time the ship scheduled the Veterans get together at Maltings. I went to the Veterans and DW went to the M&G at the District Brewhouse. I visited with the one other Vet at the bar for a few minutes and then wet off to join in the M&G. NO SHIPS OFFICERS attended the M&G but they did have champagne for us (nice touch). There were 30-40 cruisers there. Great to meet those we were chatting with on the roll call. The schedule said there would be an Alaskan Beer tasting at 2PM at the District Brewhouse. I was in a group of 10-20 standing outside the closed doors to the District at 2 pm. I just left and came back about 10 minutes later figuring I could join in the tasting a little late. When I got to the District, it was empty. They had kept the doors closed and then the bartender said nobody was there at 2 so he just cancelled the tasting! Poor management! Dinner was at the buffet and it was fine. Then we went to Six. DW liked it, she was listening to each of the "wives" as they sang about their life with King Henry. I was a well done show but not up my alley! Overall, the sea day was good. Now for San Francisco. Since we now needed to clear customs in SF (which was originally going to be handled in Seattle) it meant that EVERYONE would be getting off the ship when we arrived. We had booked a trip to Alcatraz on our own for 10:30AM. I had gone to the front desk on the sea day and managed to get with the correct person to assist us in getting off the ship in the first group to go through customs. This did work fine and we were walking around in SF by 8:30AM. I heard the ship was cleared by around 11AM. We had a good day and BEAUTIFUL weather in SF. On Alcatraz, they were saying how unusually beautiful and clear the day was. Parts of the island were opened to the public that normally are off limits. We spent the remainder of our day walking in the Fisherman's Wharf area. We would have ridden the cable cars but it was way expensive and a long line just to get on. Not for us. Back to the ship and the buffet for dinner. We finished dinner and it was about 7 so we wandered by the theater. There was no line so instead of sail away we went into the Jersey Boys show. Mistake missing sail away! Jersey Boys was an excellent show right up until the point in the show where they dropped the first "F" bomb! There was an audible gasp in the theater. To be fair NCL does have a sentence to warn passengers in the Daily and a piece of paper size sign at the theater when you walk in. We never saw either of these. That just tainted our enjoyment of what otherwise was a great show. It is just sad that NCL feels like this language is necessary in their primary entertainment show for a ship that is marketed to families! The language could be changed without damaging the performance. Another example for us of the BAD! We did eat breakfast and lunch at the local. They did an outstanding job and the food was fresh and hot. Dinner on our last sea day was at La Cuchina and it was good food and the service was good. We just wandered a bit and packed. The ship is new. It is well maintained and the crew were all happy. We did not care for the size of the ship. You have 3 levels of shops, shows and places to eat (6,7 and *8). Then you have 7 levels of hotel and 15 and 16 for food and pools. The only place they used for games, trivia, presentations etc was the atrium. This is typical of NCL in that they really do not pay attention to those types of activities. The atrium in big and impersonal and when we cruise, we typically make friendships at trivia and other small group activities. Not so much on NCL. Disembarkation went great. We walked off with our bags. That started at 7:30 and we left at 8 with NO LINES! this was a good! We have continued to try NCL but sometimes it is just not a good fit. I tried to add photos but the review would not allow it! Read Less
Sail Date September 2019
I had high hopes for this cruise since some friends of ours took it just a few months ago. Unfortunately, my husband and I were a bit disappointed. I have cruised many times on different liners and have always been in awe of the friendly ... Read More
I had high hopes for this cruise since some friends of ours took it just a few months ago. Unfortunately, my husband and I were a bit disappointed. I have cruised many times on different liners and have always been in awe of the friendly smiling crew. This cruise was very limited on that. We were not greeted with smiles, some of the bar staff were rude, some of the servers in the restaurants were rude and not many staff members had smiles on their faces and were ready to help if you were "lost". One night our group of 9 wanted to take some pictures since we were all celebrating our 55th birthdays. We got dressed up and went in search of some of the ships photographers. the very first photographer we saw stated that he would take the pictures yet we had to do exactly what he said, when he said it and a few of us would have to "LAY" on the ground. He saw we were all dressed in dresses and suits. We left there immediately and moved on. The photographer at the Atrium stairs was wonderful and help us and also let us do some "fun and cute" pictures. Another photographer we went to would not let us do a "fun" picture. She also kept telling someone in our group to smile and she was waiting to take the picture until she smiled. The woman in our group DOES NOT smile (for personal reasons) and we kept telling her to just take the picture. It was uncomfortable. The bartender and wait staff (Antonio) in the Mojito bar was FABULOUS! The specialty dining was amazing yet the food in some of the other dining areas was dry and not that good. Read Less
Sail Date September 2019
The ship was very clean and the staff were very friendly and helpful overall. The food in the buffet was usually cold and bland, sometimes inedible. It was incredibly busy up there and difficult to find seating. Other complementary dining ... Read More
The ship was very clean and the staff were very friendly and helpful overall. The food in the buffet was usually cold and bland, sometimes inedible. It was incredibly busy up there and difficult to find seating. Other complementary dining was fairly bland as well. The speciality restaurants were much better and if I cruised with NCL again I would only dine there. However, I don’t think that you should be forced to pay extra for a decent meal, the food that is included should be edible as well. The temperature on-board was too warm. Entertainment was very good. Jersey Boys was high quality and the female comedian was excellent. I avoided most of the “activities” on-board because they were just an excuse for staff to try to sell things. I often felt that I was on a week long timeshare info session being bombarded with up selling. Nothing is free on NCL. The spa was the worst and I knew what to expect going in but I was even surprised. I went to a “hair show” where they were supposed to talk about hair health, the best cut for your face shape, etc., and give away a free cut and style to one of the attendees. They jammed 8 of us into a corner and a very rude salon worker came out and said he specialized in hair loss and they scheduled the wrong time for the hair show so he’d be talking about that instead. We were trapped in the corner for 40 minutes as he tried to sell his special $3600 hat to us. None of us struggled with hair loss. He said he would give us a free consultation but told us repeatedly not to waste his time. He was rude to one 17 year old girl who seemed disinterested during his lengthy presentation and asked her to repeat what he had said and clapped in front of her face. I was so mad when we were finished because he wasted 40 minutes of my time. I felt that I couldn’t leave because I was physically squished into the corner and because I find confrontation uncomfortable. Also, there was no giveaway for the cut and style and I wanted to see a hair show. It was a complete scam. I complained to the manager on the phone afterward and she said there was confusion about scheduling. I explained that the employee was aware that wasn’t what we were there for but he went on with his high pressure sales pitch anyway. She said she could offer me a consultation for my hair but after that experience and having now complained I was not comfortable going back. Also, someone who went to the session was entitled to a free cut and no one got one. I wouldn’t have even cared if I didn’t get it, but if you promise something like that you should follow through. Other activities like bingo were extremely overpriced for the amount of prizes given away. One package was $60 and the bingo jackpot was just over $100. That’s outrageous. You have at least 200 people buying tickets between $30 and $60, that’s a minimum of $6000-$12000 and your total prizes are $600? Not to mention that the cruise staff took forever calling the numbers so that they could sell you more stuff in between. It was painful, not fun. The atrium being where most activities were held seemed like a poor design to me. There wasn’t enough seating there and it was very loud. Again, most of the “activities” were cheesy or a way to sell stuff, but even if it was something I was interested in I would avoid it because the space was uncomfortable. Also, the service counter and other desks were in the same area and it was impossible to hear them when you needed help. Overall the cruise was good. The new ship was still in very good condition which was a huge plus and it seemed clean and well maintained. I just wish that I didn’t feel like I was being nickelled and dimed every step of the way. I knew that about NCL going in but I was worse than I anticipated. Read Less
Sail Date September 2019
Disappointed in the lack of service in our stateroom, had to deep reminding the steward to empty trash, provide toilet paper, tissues and towels. Very disappointed in lack of space (seating) in the public areas like the Atrium and ... Read More
Disappointed in the lack of service in our stateroom, had to deep reminding the steward to empty trash, provide toilet paper, tissues and towels. Very disappointed in lack of space (seating) in the public areas like the Atrium and Observation deck. Also found that much of what we wanted to do was already booked on our first day. The cruise skipped going to Ketchikan due to weather, but no additional activities or entertainment was provided. Very bored at that point. Comedy club booked, specialty restaurants booked, Disembarking at stops was chaotic and long, should have been better managed. On a positive note, the food was very good, no matter which dining room we ate in, although finding a seat at the Garden Buffet was so difficult, if we already had food, it was cold by the time we were able to sit down. Everything on board was so expensive. Would not recommend Norwegian. Read Less
Sail Date September 2019
My wife and I have done seven cruises and six of them with NCL. This was such a mixed cruise. One one hand, Alaska was amazing and the ship was great. It was nice, clean and the layout was great. The observation deck was really comfortable ... Read More
My wife and I have done seven cruises and six of them with NCL. This was such a mixed cruise. One one hand, Alaska was amazing and the ship was great. It was nice, clean and the layout was great. The observation deck was really comfortable and even the Garden Cafe seemed to be upgraded and comfortable. Glacier Bay (which is the primary reason for going) was well organized and the captain slowed the ship down to a crawl and spun the ship around so everyone can have time seeing the glaciers and get their photos at a comfortable pace. It created a very relaxing time in which we gathered in our families state room and spent the time together on the balcony. The reason for the 3 stars was because it felt disorganized and at times poor service and food. For example: Our checked wine took four requests and two trips to the service desk to get, laundry took three requests, Ice sometimes took multiple calls and food timing was way off (I was served beffore my wife several times). The food was probably the most disappointing aspect of the cruise. We are not foodies but I have always considered NCL as having above-average food and occasionally amazing food. This trip I had a couple good meals, many average meals and a couple poor meals (dry chicken, overcooked fish, tiny portions etc). Overall it was a good cruise because of the destination and the company we brought with us. However we may not do NCL, it seems like they lost many of the personal touches that we have had in past cruises. Read Less
Sail Date September 2019
We were supposed to go to Alaska in April on the Norwegian Joy. They cancelled our trip and offered us the same rate on another cruise. On our re-booked trip on the Norwegian Bliss, they cancelled our third port at Ketchikan, saying it was ... Read More
We were supposed to go to Alaska in April on the Norwegian Joy. They cancelled our trip and offered us the same rate on another cruise. On our re-booked trip on the Norwegian Bliss, they cancelled our third port at Ketchikan, saying it was poor weather. This meant that we were at sea for 72 hours straight including the day in Glacier Bay. It was my first cruise, so I had a lot to learn, but in talking to others who have cruised to Alaska on other cruise lines, I'm not sure Norwegian was a good choice. If we were to do it over, I would have spent more on the shore excursions, maybe less on the room. I would also look for a one-way itinerary to minimize time at sea. I used a prescription sea sick patch, but had a number of bad moments and by the last two days at Sea in the 72 hours stretch, they were taping "sea sickness" bags to the stairs for people to take. Our room and cabin steward were top notch. Plenty of room to put items in the bathroom. In the room, there was room in the closet, on shelves in the closet and in small cupboards near fridge. Our steward helped us tape down an extension cord and got me distilled water for my CPAP machine. He was on top of everything. Loved having the balcony. Entertainment/Things to Do: The big shows were great- Jersey Boys, the musical Six – so glad we booked in advance. The Beatles band and the Comedy show were seen in the big auditorium, We couldn’t get tickets until we were on board and the small “club” venues sold out super fast. The music in the Atrium and Observation Lounge were good, but the entertainer, Beau Tahana, in the District Brew house showed incredible musicality. Beau Tahana was listed as providing comedy and music in the District Brew house. He was so much more… he played music of Elton John, Joe Cocker, Stevie Wonder, Ray Charles, Orbison and many more. He would morph from one song or style to another seamlessly. He might be singing Elton John’s Bennie and the Jets, and segue into the Lion King Circle of Life song by Elton John, and come back to the original. Or a song might go from pop to sounding like Johnny Cash was now signing the same song. He incorporated funny comments like the “Washy-Washy” we heard from the staff to sanitize our hands as we entered the Garden Café Buffet. When asked where he was from, we got a slice of life on Deck 4 as he talked about living at the waterline. We liked the printed daily event info, it helped us figure out what/where events were. Rangers talk during Glacier Bay, and ranger station set up on Observation deck was great. The observation deck itself was wonderful. Ports: I was very disappointed that we did not go to one of our three ports - Ketchikan. I think if the ship was smaller we might have gone - the weather did not seem that bad. I thought Norwegian would add some fun activities to make up for it, very little was added. The times in port were too short, and poorly timed. You could pick one shore excursion and maybe have a little more time to walk around the town. No info provided about what to do in town, but we could go to a shore excursion talk and a separate shopping planning talk before each port. It seemed very commercial, geared to making money for NCL, not to benefit the NCL customers. Going to Victoria cost $15 each way to go into town, and we were arriving at 8pm and leaving at midnight. Heard they are required to stop at an international location before returning to US. General: Elevator wait was consistently long – 2 banks of elevators, about 14 levels used by 4000 passengers, many with mobility issues, so stairs were not a good option. Every "fun" activity was preceded by an annoying shore excursions sales pitch. Nothing was ever provided about what to do in a port unless it was going to result in money for Norwegian. We thought there would be talks on Alaska nature and history and port information, heard that Princess does this in Alaska. Other than the ranger's talk on Glacier Bay (which was great), there was nothing like that. We had "free" but horribly inconvenient airfare. Flight out of SFO at 7 am on a Sunday meant no opportunity to take public transportation there, adding a significant cost with either private airport transportation or a hotel the night before. Same on the return - booked us on a 9:50 am flight which meant we had to carry all bags off the ship at 7am. Food: Dinner at specialty French restaurant, Le Bistro, was fabulous! Crab "cake" to start, sauteed prawns for my main and the chocolate fondue dessert for two was incredible. The server in La Cucina (specialty restaurant) spilled olive oil on my one good blouse I planned to wear to our other specialty dinners. The manager offered to launder it, but I did not trust sending a delicate top to the ship's laundry. She comped us with a free bottle of wine. My steak at Cagney's (specialty restaurant), was ordered medium and was so under cooked it looked like sushi. I should have sent it back, but then all of the timing with my husband's meal would be off. Seating in the garden cafe (main buffet) was a joke, we circled and circled to find seats each time. We finally figured out there was a mini buffet in the morning at Jimmy Buffet's. We ate in several regular restaurants (The Local, Taste, the Manhattan Room). Overall, food was usually presented beautifully (especially desserts), but the taste wasn't that great. At the buffet, the Indian dishes were great, and I had a Chinese peppercorn stir fry that was wonderful. You could stand in line for a custom omelette. They served both self-serve soft serve ice cream and scooped ice cream with toppings. You could request cookies at the dessert areas. Could not get coffee at bars unless it had alcohol in it. Wish there had been more places to get coffee and soft drinks other than the garden cafe and observation lounge. We had the drinks package as part of our "free at sea" options and my husband loved trying different drinks. We also had a limited amount of free Wi-Fi in our package. I forgot to log out once and burned up all my minutes and they reinstated them for me after looking up my account.. It took a while to be able to track our overall spending and charges, but found we could see them on both TV in our cabin on the NCL app on our phone, which was also a way to look up entertainment. Read Less
Sail Date September 2019
This cruise was a combination of Good/Excellent and Poor (with some neutral thrown in) - getting us to a "GOOD" rating. Have cruised with Norwegian exclusively for last 6 vacation – not sure about the next. Excellent/Very ... Read More
This cruise was a combination of Good/Excellent and Poor (with some neutral thrown in) - getting us to a "GOOD" rating. Have cruised with Norwegian exclusively for last 6 vacation – not sure about the next. Excellent/Very Good The staff - Save for a few miss-charges on the account and an inability to get us the water ordered, were great. Always well intended, very courteous, attentive and helpful. The bar and lounge staff were excellent – funny, engaging and most knowledgeable. The wait staff as well – especially efficient. Specialty Restaurants – Los Lobos, La Cucina and Le Bistro were wonderful. The food was prepared and presented very well. Service and pacing were spot-on. Le Bistro was one of the very few (3) establishments I have ever gotten a steak cooked correctly (Bleu). Other Restaurants – For its intent, the Garden Café was very good. Laid out well and the food stations were run efficiently (passengers aside!). A very good selection of food types and styles. The Local was a good addition and nice “stop in” place. Well situated. And good wings! The Ship – Nicely laid out with seemingly something different around each corner. Bright where it should be and softer when needed. Well decorated but not gaudy. A very good, fun ship to cruise on. The observation deck was wonderful. Entertainment – Other than SIX (talented performers – disjointed plot and execution) the shows we saw (see comment later) were phenomenal. Length and timing were very good. Very talented personnel. Logistics – Best embarkation process I’ve ever seen – bar none! Valet Check worked nicely (until Alaska Air lost a piece of luggage). Off/On Lines were long, but crew worked it well. Phone app worked well and was much easier than lugging paper around and standing in line for reservations (although it did cost $10 – really, they don’t make enough everywhere else!) Poor Specialty Restaurants Q was disappointing. Nice venue and concept but the food was mediocre at best. Brisket dry, chicken tough (and no indication of smoking), ribs tough (but tasty), sauces one-note and not authentic. Accompaniments not well flavored. Teppanyaki was mixed. Food was good (best shrimp of the trip) but organization was non-existent. Chef nearly left off part of three (3) meals until remined and was constantly trying out out-shout the other chef. Seemingly staffed sufficiently but not effectively. Request for some drinks went ignored? Dessert took 10 mins after meal to appear without anyone asking for drinks or other (while at least three (3) people stood around looking to clear dishes). Much worse than last experience on smaller ship. Ocean Blue was the worst of the bunch! Timing of the meal was way off – bought entrée before was done the salad (“wedge” with the lettuce cut the wrong way). Pasta in the seafood pasta was cut and over cooked, used old bay scallops and older shrimp. My fish was overdone and seared on the wrong side (skin wet and flaccid) and the flavors were just not exciting – very bland and “out of a bottle” tasting. Logistics – Two (2) stops of less than 5 hours (one at night) for a ship this size just did not make any sense (one of which we couldn’t execute due to weather). Gave a couple of hours in port at best with 4000+ passengers trying to get off/on. Would do better with one less port and more time. Entertainment – Limiting passengers to three (3) shows (without letting them know until trying to book the 4th) during the entire 7-day cruise was not good. One would expect access to nightly shows without having to queue up in “Stand-By” lines (and a port call at 2000-0000 does not substitute as a show!). Read Less
Sail Date September 2019
The Alaskan cruise was always one of my ambitions. This cruise was coupled with a pre-cruise three night stay in Seattle, which we very much enjoyed. I cannot fault the organisation of embarkation and disembarkation - very good ... Read More
The Alaskan cruise was always one of my ambitions. This cruise was coupled with a pre-cruise three night stay in Seattle, which we very much enjoyed. I cannot fault the organisation of embarkation and disembarkation - very good considering the number of people involved. The ship staff were always very friendly and helpful and the ship was always spotless. The main downside for me was its sheer size and the number of passengers, especially at mealtimes in the self-service cafe. It was often difficult to find a table and get through the crowds without spilling anything. The food I found OK, nothing to write home about in any of the restaurants we tried. Also, no-one dresses for dinner! It seems that so long as you are fully clothed and your jeans are not torn or faded, anything goes! I feel that this should be made more clear to people prior to booking. We couldn't call into Ketchikan because of high winds, which meant that we had three days at sea in wet and windy weather and couldn't comfortably go on deck. We attended a few trivia quizzes, fruit and veg carving and origami lessons but gave the bingo, art auctions and karaoke a miss. We had booked our shore excursions independently and everything went smoothly there. The evening entertainment was very good - Jersey Boys and Six, plus the Liverpool Beatles. I personally would not go on this ship again - too big for its own good. Read Less
Sail Date September 2019
We traveled with friends who had chosen this cruise before we decided to go. Embarkation was the easiest and fastest of any cruise we have been on. This was our 6th, 2nd on Norwegian, 1st to time to Alaska. The only entertainment we saw ... Read More
We traveled with friends who had chosen this cruise before we decided to go. Embarkation was the easiest and fastest of any cruise we have been on. This was our 6th, 2nd on Norwegian, 1st to time to Alaska. The only entertainment we saw was Jersey Boys. It was a good show. Most of the entertainment was in small venues. Even the main theater was small in comparison to other ships we've been on. Specialty Dining was not included in our Sail-A-Way cabin, but we paid extra for it to spend dinner with friends whose cabin did. It is not worth spending any extra, especially Ocean Blue which cost an additional $14 per person. Shore excursions were expensive and not always what it was advertised to be. Time in port was too short. In Ketchikan we only had time for our excursion. Time in port at Victoria is a joke. We didn't bother to get off the ship. We docked at 8pm and had to be back before midnight. Service was generally good other than waiting in lines. Overall, we did had a good time. Read Less
Sail Date September 2019
The cruise itself was great due to the destinations, but the service of the onboard staff and the hidden fees ($15/person per day) were enough to turn us away from booking again. To think those fees are charged on the basis of service, and ... Read More
The cruise itself was great due to the destinations, but the service of the onboard staff and the hidden fees ($15/person per day) were enough to turn us away from booking again. To think those fees are charged on the basis of service, and to have experienced better service at McDonald’s, is enough to book elsewhere. Ship itself is fabulous, the staff just needs a crash course in basic customer service skills. Food was good when it was cooked correctly (had to send meals back). Staff constantly gave misinformation to guests on our cruise, including closing time of restraints and disembarkation times. Most staff appeared inconvenienced to be on shift. Go karts were fun but those also cost $15/person. Entertainment was more annoying than entertaining, the comedian shows were few and far between. Lack of things to do while at sea. Casino was good but closed constantly. Bar taxes kept appearing (even when on the drink package) depending on what waters we were over. Fees everywhere! Read Less
Sail Date September 2019
this was our first time cruising on a large ship. Because of the number of people on the ship, the cruise was not as pleasant as it could have been. spent a lot of time waiting for elevators and in lines at restaurants. Although there ... Read More
this was our first time cruising on a large ship. Because of the number of people on the ship, the cruise was not as pleasant as it could have been. spent a lot of time waiting for elevators and in lines at restaurants. Although there were a variety of restaurants most restaurants had the same menu and it was a matter of sitting in different restaurants to eat the same food. Many of the waitstaff seemed disorganized and less than friendly. Staff overall were impersonal and inaccessible Since the cruise was to Alaska, many of the outdoor special activities such as the racetrack and swimming pool we’re not usable. disembark meant at the end of the cruise was efficient. But one of our experiences disembarking for an excursion was a nightmare due to the crowds. We are glad we went for the experience of Alaska, but will cruise a smaller ship from now on. Read Less
Sail Date September 2019
Overall food quality was poor. Stateroom was smaller than we are accustomed to. Ship was challenging to navigate. Large ship made buffet crowded and hard to find a table. Specialty restaurants are the focus, main dining room was poor. ... Read More
Overall food quality was poor. Stateroom was smaller than we are accustomed to. Ship was challenging to navigate. Large ship made buffet crowded and hard to find a table. Specialty restaurants are the focus, main dining room was poor. Itinerary was nice and the captain did an excellent job in glacier bay. The ship is new so was in great condition. Some of the lounges were great especially the observation lounge on deck 15. The entertainment was average except for Jersey Boys which was excellent. Be prepared to walk as elevators are at each end of the ship. The adult only pool was a nice touch but small. If you are into casual dress this is the ship for you. Jeans are welcome everywhere. Cabin stateroom attendant was excellent. The specialty restaurant Le Bistro was excellent but you pay for the experience. Overall I think other cruise lines offer a better experience for the price. Read Less
Sail Date September 2019
My wife and I just returned from this Alaskan Cruise in late August. We both have mixed reviews. There is a lot to like about this ship - it's new, it's clean, it's got a wonderful spa and thermal area! We also paid the ... Read More
My wife and I just returned from this Alaskan Cruise in late August. We both have mixed reviews. There is a lot to like about this ship - it's new, it's clean, it's got a wonderful spa and thermal area! We also paid the premium rate to stay in the VIP section called the Haven. Definitely worth the extra $$. The Haven has it's own dining room with excellent dinner and breakfast and ok lunch. You also have your own indoor pool area and outdoor sun deck with hot tub, which we used a lot. The Haven guests have their own separate observation room, consierge desk and bar area. You also get special access when getting on and off the ship using the crew elevators so you can really avoid the big crowds that are in the general population onboard. So, if you're going to do this boat, I highly recommend the Haven experience...otherwise this is a very very crowded ship. In terms of excursions, we did the Mendenhall Glacier and whale watch which I rate a 7 of 10, we also did the helicopter, hike and train glacier experience in Skagway which i rate a 8/10, if you are in shape for the hike of 6 miles. We saw the Jersey Boys show and it was excellent but it only played for two nights and the rest of the trip was void of any really good entertainment. We both had massages at the spa and were very pleased, but the best part of the spa is the (extra charge $) Thermal suite which was never too crowded and had a wonderful sauna, steam room, salt room, and pretty cool massaging pool area. Besides the Haven restaurant, we ate a several specialty dining places including the seafood restaurant (excellent), the steak house (very good) and the french restaurant (excellent dover sole). But there arent many restaurants that are always open on this ship, so we had to do the garden buffet once or twice just to get some late lunch and it is a massive food trough. As far as the schedule, there is a whole lot of onboard ship time on this cruise. And with a lack of activities and entertainment, you can get bored. One stop in Victoria was at 8pm at night, for only 2.5 hours! Ketchikan was only half day and it took 48 hours from getting on the ship to getting off at the first port in Juneau. So the negatives are the crowd size, elevator wait times, the lack of activities and entertainment and limited port times. The positives mostly are due to the Haven experience we had. Alaska is wonderful and so beautiful! Read Less
Sail Date August 2019
Short vacation, out of Seattle for me and my wife. Impressive big ship comes with a price when you share it with over 4000 passengers. Crowded check in, main areas, theater shows, restaurants and elevators. You need reservation for almost ... Read More
Short vacation, out of Seattle for me and my wife. Impressive big ship comes with a price when you share it with over 4000 passengers. Crowded check in, main areas, theater shows, restaurants and elevators. You need reservation for almost everything if not you'll wait for long time on standby lanes. Lots of amenities and fun options if you don't mind being charged again for them. Surprised by pastry and ice cream charge. Even clean our balcony stateroom was smallest so far and mini suites are not much better, just a 3 feet larger bathroom. Looks like the real staterooms start at Heaven level-high price. Complementary restaurants have pretty much same menu every day, Some of the staff are trying hard to make your experience better while most look tired or bored. Best Spa and treatment if you don't mind the over charge. Our impression was that of a bar/ casino where if you are not ready to spend extra better don't come or be there. Read Less
Sail Date August 2019
I was invited by family members, and I was interested in seeing Alaka, so I was happy to be included. Alaska was beautiful and the three shore excursions I chose very well done, though a bit expensive. But there were several issues for ... Read More
I was invited by family members, and I was interested in seeing Alaka, so I was happy to be included. Alaska was beautiful and the three shore excursions I chose very well done, though a bit expensive. But there were several issues for me. 1.The worst issue was the disembarkation. It was a nightmare. Trying to get 4000+ people off the ship in a period of 3 hours was unrealistic and the process was very long and exhausting. I would suggest having a longer time range to get off and adding more exits. This was terrible. Just getting off and back on the ship after shore excursions was unwieldy and crowded. 2. I am dairy and garlic intolerant and though the cruise attempted to make my dining more selected, the process was not done well. The food at buffet at the Garden Cafe was overwhelmingly cooked with dairy. We had to ask the staff about every item. We had to reserve a dairy free meal the night before for each of the restaurants, and even then, they would just tell us which item we could eat, rather than make adjustments in the meal preparation. Besides Jello, the dairy free dessert was unedible and awful. They told us we would have a "guide" for dairy free meals, but that person never materialized. Besides that, the food at the specialty restaurants was excellent. The main dining rooms, not so much. 3) The line at guest services was always a long wait and the phone to guest services from our cabin NEVER answered the phone. 4) The daily flyers were great but would have been a lot more helpful if they had been given to us in advance rather than the night before. That would have made it more feasible to plan our activities. 5) Elevators were too slow and too crowded. 6) When I went to see Jersey Boys, entrance to the theater were closed, and two people I was with were not allowed to enter after me because of space... BUT there were empty seats all over the theater, including two next to me!!!! There was no reason to close admission. 7) Arriving in Victoria at night and having only 4 hours there was unrealistic. I dont know if the itinerary can be adjusted but I wound up not being able to see Victoria... so a wasted time. Read Less
Sail Date August 2019
came along as a group of 25. wish we had chosen either another ship or different time of year to sail. my least favorite of all cruises i have been on. second cruise to alaska. suffice it to say, i am not a megaship kind of cruiser. ... Read More
came along as a group of 25. wish we had chosen either another ship or different time of year to sail. my least favorite of all cruises i have been on. second cruise to alaska. suffice it to say, i am not a megaship kind of cruiser. breakfast in the buffet? good luck finding a table. dinner at the buffet? good luck finding a table. oh...and reserve everything beforehand. everything. i am not that kind of planner...if you are, you are a good fit for this ship. while it is perhaps well suited for others, the layout of the ship with all activities taking place in the atrium is not my cup of tea. you cannot hear anything at the guest services or excursion desk if you are trying to get info. too loud from the game shows and other stuff going on. the plus side is everything you might want to do is very centralized on decks 6, 7 and 8. smallest mini suite cabin i have ever had and most expensive cruise i have ever taken. seriously not worth what i spent. the ports are beautiful, but owing to a medical emergency the night before, our time in ketchikan was cut to about 3 hrs . good thing we had been there before and knew exactly where we wanted to go. elevators had quite the wait. disembarkation was one of the worst experiences if not THE worst of any ship i have sailed. 1.5 hrs just off the thing, never mind the almost 1hr wait for our bus transfer to the airport. can't help that...the traffic in seattle is a cluster you know what on cruise days. choose another port to sail from...seriously...if you are not big on being patient. will i sail her again? nope. will i sail any megaship again? nope. Read Less
Sail Date August 2019
We decided to celebrate out 50th wedding anniversary by taking our children and their families on an Alaska cruise. The kids had been on NCL and had good experiences. The embarkation process was the best I've experienced. Staff was ... Read More
We decided to celebrate out 50th wedding anniversary by taking our children and their families on an Alaska cruise. The kids had been on NCL and had good experiences. The embarkation process was the best I've experienced. Staff was well trained and we all (11) got on the ship with no problem. We had three mini-suites, 9230, 9232 and 9234. The living space was definitely on the mini side. The rooms were so small that there was not a chair to sit on. We found out that there was another problem. The rooms received quite a a bit of noise from one of the ships venues . Only saving grace was that the band shut down at 11 pm. Reported this on the second day but didn't hear back from guest services until the following Friday. The problem was acknowledged and they were kind enough to give a $100 per cabin credit. Next thing, food. The food was nothing to write home about. A prime measure of a cruise to me is if I can get a good hamburger for lunch. Did not happen. Tasted like it had been cooked earlier and reheated. Next, the sirloin steak. A bit on the tough side. The group did go to Q barbecue, the Italian and Teppanyaki specialty restaurants. The food was OK,but nothing memorable. We sent to an early shown one night and attempted to get a bite in the buffet. Found the area closing at a little before 9 when they were supposed to close at 9:30. Had to confront a supervisor to get access to the buffet. The crew was very courteous to the guests but didn't seem to be happy with their work circumstances. Never happened before but I did hear several crew members complaining to each other about "unfair" work schedules. The production of Jersey Boys and Havana were enjoyable. The comedy club was also good but it sold out quickly and we could only see one show. The grand children did some laser tag, but could not get on the race track. Need to get this type of reservation when you first get on the trip. The pools on the ship were a big disappointment to me. THEY ARE ALL SALT WATER AND IRRITATE KID'S EYES. Had I picked up on this I would have booked with a different line. Read Less
Sail Date August 2019
Cruising out of Seattle was amazing. Embarking was simple as we had our forms filled out before hand. Disembarking went smooth as well. The ship is huge 3 decks seemed to be dedicated to the elite of elites only. Our cabin balcony room was ... Read More
Cruising out of Seattle was amazing. Embarking was simple as we had our forms filled out before hand. Disembarking went smooth as well. The ship is huge 3 decks seemed to be dedicated to the elite of elites only. Our cabin balcony room was spacious and clean. Our steward was very friendly and helpful. The dining was very disappointing. We upgrade to a 3 dinner premium package all 3 restaurants the food was not good and sent back all 3 times. Entertainment on ship was lacking. The comedy club was good but need pre reservations to get into as well as the other 2 shows that were offered. Havana show was very disappointing no story line to it at all. Jersey Boys was good but the earlier show should of taken into consideration the children there the "F" word was used a lot. I can see that in the evening show. Activities were expensive. Seemed to be an upcharge for most ie: race track, Arcadia room/games, slide (never open the whole week).All extra charge to do. Ports were nice but a long long walk to get to them. And some of the excursions were way over priced for what they included. Surprised to see a cover charge to get into Margaritaville. And for what, the name? I was under the impression that people go on a cruise because it's all inclusive. Well it's not! There seemed to be a charge for a lot of things. Water $5. a bottle or $26 plus tax for a 6 pack of water. and soda pop extra charge? Crazy. What happened to the dressy night on the ship I packed all white for their all white night when I asked about it they said they cancelled it. Could of told me before I packed. Read Less
Sail Date August 2019
Wasn't informed why a Hot Stone Massage was to be 270.00 when asked if I wanted to upgrade from a regular deep tissue massage. Had a 3 meal package and was added the total price of an additional steak for 42.00 instead of some ... Read More
Wasn't informed why a Hot Stone Massage was to be 270.00 when asked if I wanted to upgrade from a regular deep tissue massage. Had a 3 meal package and was added the total price of an additional steak for 42.00 instead of some adjustment based upon cheaper offerings. Time spent in Victoria was supposedly to be from 8 to MN but unable to leave ship until 8:30 and On Board time was 11:30. Many rude people on elevators that weren't full and closed doors on us while we were trying to get on. No donuts available as we expected from previous cruises. Tough to get on an elevators at peak times but I guess was expected. Maybe needed to have more elevators. The show Havana had seemingly repeatable song and dance numbers as was overheard by others as well. Other than the cruise was as expected. Also my wife was walked in on while in her underwear by the porter after being asked if anyone was in the room. Read Less
Sail Date July 2019
This was my 33rd cruise and 8th time to Alaska. Maybe I'm just getting pickier or maybe because our last cruise was in the haven, but I seemed to notice more little things that bugged me. It was a good vacation but nothing ... Read More
This was my 33rd cruise and 8th time to Alaska. Maybe I'm just getting pickier or maybe because our last cruise was in the haven, but I seemed to notice more little things that bugged me. It was a good vacation but nothing spectacular. We are platinum and so we were expecting the priority boarding as stated in many places on the NCL website. We got the priority check in which had I believe 3 dedicated workers just checking in platinum and higher, and haven guests. The problem was that if you were in that "special" line, you had to wait for one of those 3 dedicated workers to check you in. After moving super slow and the non platinum/haven guests clearly getting their paperwork done quicker, a worker saw what was going on and waved us to a regular check in spot. The worker checking us in had no personality and barely said anything. The last thing anyone wants at this exciting start to a vacation is to get bummed out by someone who just doesn't care. We also didn't get a ship map or listing of what was going on the first day like everyone else. We got boarding group 18 and I asked about the platinum priority boarding and the worker either didn't speak English or couldn't formulate an answer more than a few grunts so we moved on. On to the waiting area and I asked 2 workers about the priority boarding and they said there is none for platinum. I had even printed out the platinum perks and showed them but they were oblivious. As I type this I know I probably sounds like a snob but I just wanted what we were told we'd get from NCL. Moving on, turns out the priority boarding is probably a farce because they called 2 or 3 boarding groups at a time and group 18 was called about 15 minutes after group 1 so probably something that NCL gives frequent cruisers that doesn't really make a big difference, at least for those who arrive early anyway. It was a warm day in Seattle and my daughter and I were excited to go on the loop slide but it was broken and not operational all week. We then moved on to booking go carts and laser tag. The first screen we encountered lead us all the way to the part where you insert your card to pay just to be told it didn't work. We found another one and were able to get a decent go cart time on day 5 and laser tag the last day while in Victoria. You must reserve these 2 things ASAP upon boarding because at least 2/3 of the times were already filled and we did this as soon as we boarded. Next we went to an unorganized line at Teppanyaki to remove the 4th person from our reservation there and at Cagneys. NCL still can't figure out how to let people book for an odd number. We were a party of 3 but had to book for 4 ahead of time. We got the drink package perk so off to a bar. Long island ice tea was the drink of the day so I got one. They pre-mix all the liquors into 1 bottle and then add sweet and sour and coke at the end. Without a doubt, the alcohol mix is watered down greatly. In a 12 ounce glass, there was 1 shot of the "alcohol" mix followed by what appeared to be heavily diluted sweet and sour mix and coke. I had a bad stomach ache about halfway through the drink. A better bet is beer or wine, or a 1 alcohol drink and tell them easy on the mixer. I feel bad for anyone who paid $100 a day for this package. Crazy expensive! We went to La Cucina the first night. I wish they had chicken parmesan still. They seem to be going more fancy. The food was great but our waiter was extremely quiet and hard to hear. We met our room steward later that night which was the only time we saw him. Didn't get any towel animals this trip either but he did a good job cleaning. Cagneys was excellent. No issues at all with the food or service. Great dinner. Since I'm complaining so much, after dessert we didn't get anything to sign and no one asked if we were done so we just left. No biggie, but weird because at the other specialty restaurants they gave us a bill to sign and a place to add even more than the 20% tip already included. Speaking of the specialty restaurants, I think it's way too expensive. For example, at La Cucina you can get salad, soup, spaghetti and dessert. This looks exactly like what you can get at the buffet or main dining room. Why pay $20-$30 more for this? Is it really worth that much more that eating at an included restaurant? Again, we got this perk included. Teppanyaki at $39 each plus 20% tip is even worse. More little annoyances- games in the atrium. This cruise starts and ends in the USA. Why not get someone to host the little games they have who has a grasp of the English language? It was like NCL looked for the person with the thickest accent and told them to host a trivia game. Platinum tour-I'm glad I didn't pay the regular $79 price. Again, 2 of the 3 places we visited (laundry and galley) had workers speaking to us who were barely understandable and then asked if we had any questions only to have to ask several times and then have the tour guide answer for the other person. The show coordinator was English so at least everyone understood him and he was able to communicate. Lame tour other than the show guy. Perhaps add some interesting facts about how much laundry or how many eggs they use....something interesting other than here we do laundry and here we cook a lot of food. Los Lobos restaurant- despite the board showing completely full, the restaurant was less than half full when we arrived and left. While waiting to check in we heard them tell several guests that they were completely full. Strange. Maybe they were just short handed. Go carts- very fun but we arrived 15 mins before start time, then waited another half hour for some unknown reason. Then we got our racing hoods and were told the smokestack was blowing black stuff onto the track so our clothes might get dirty (they didn't get dirty at all). Then we waited longer sitting in the carts with helmets on for who knows why? It took 1 hour and 15 mins to complete this yet the racing part was only 10 mins. Once we got going it was really fun. The waiting was annoying especially since you have a reservation. Laser tag was also fun but the instructions given on the TV screens as you wait were completely different that what you are told when given your weapons. How does NCL not notice that? Again, the worker who gives verbal instructions can barely speak English. One guest asked how many bullets you can shoot and she asked, "what bullet mean?" This went on for a few more questions until everyone just agreed that we'd figure it out on our own. Butchart garden tour- way too short. I think this should not even be offered. Judging from other reviews, this is a common theme. Here's how it went down. Meet at 745 in the theater. Walk to the bus off the ship at 815. Drive 45 mins to Butchart and get tickets. Enter the gardens at 915. Immediately go to the fireworks area for the 930 show. Sit on the sidewalk because all the lawn seats are long gone. Fireworks ends at 10 and all aboard bus at 1050 cause all aboard the ship is at 1130. Try to work through the massive crowd leaving the fireworks to see at least a little of the gardens and then start the walk back to the bus. Too rushed!!! Despite the annoyances, it was a good trip. Alaska is a fun place and the ship has a lot to offer. Food was great everywhere we ate and service fairly good. This is not a luxury cruise line but NCL can make some easy changes to greatly improve things. For just over $7k I expect more. As many say, "first world problems." Read Less
Sail Date July 2019
We had an awful experience with laser tag staff and game. Guns were nonfunctional. And when requested to change we got a very bad attitude from staff members. All of them get together and argued with children. Unfortunately this was ... Read More
We had an awful experience with laser tag staff and game. Guns were nonfunctional. And when requested to change we got a very bad attitude from staff members. All of them get together and argued with children. Unfortunately this was last day of our trip.And ruined all 7 days. Also we had drinks and specialty meals packages included in our trip. It was very difficult to book the restaurant and finally when we got a place we were treated as beggars said we are eating free. Otherwise excursion were excellent. Manager at Savor restaurant is our vacation hero his name is Ryan Mortef. He made us feel better and help us get our food of choice. I would also request that garden buffet staff should be more cheerful. They all look very depressed. Chef at taste of India didn’t give right info on food. Overall ship is beautiful and very clean. Read Less
Sail Date July 2019
My parents treated all the kids/grandkids to an Alaskan cruise for their 50th anniversary. They had done one years ago and loved it so much they wanted us all to enjoy it with them this time. Last time it was on a different cruise line. I ... Read More
My parents treated all the kids/grandkids to an Alaskan cruise for their 50th anniversary. They had done one years ago and loved it so much they wanted us all to enjoy it with them this time. Last time it was on a different cruise line. I booked the Bliss because of all the amenities it listed I thought it’d be fun for all ages going: water slides, racetrack, laser tag, etc. I’ll start with that, unless you book a day/time on first day for racetrack/laser tag you won’t get to do it. One of the slides wasn’t operating and the other is run in a way that you have to wait in long line until a certain size tube is returned. Shows were NOT appropriate for kids which was disappointing, even though they say family friendly online. Food: it was ‘meh’. The few times we chose the dining room it was edible but not good by any means and we are NOT picky eaters. The desserts on board were flavorless. A few were ok but I was prepared to be wow’d by the food on the cruise. My husband and I have cruised before and I’ve always wanted 2nd’s even when I was stuffed because it was so good! Not this time... The room. It was nice, and plenty of storage. Our bathroom smelled like a urinal the entire trip but appeared to be clean so I didn’t complain. One of the lights in the vanity was out and never replaced even though I told our cabin guy. We did the laundry service and also a pair of shorts that was never to be seen again. Overall we had a good trip and enjoyed the family time. Our favorite place to eat was The Local, and loved the mojito bar. I think the Bliss is too big to be able to give over 4000 guests a 5 star experience and dining experience. Something to be said for the little guys, they don’t disappoint! The Bliss wins for smooth ride but that’s about it. Read Less
Sail Date July 2019
Don't get me wrong, the ship is a miraculous vessel. But having 4,000+ people on a ship was a bit crowded to say the least. That meant when the ship docked, it could take up to an hour to get off for your shore excursions. Staff ... Read More
Don't get me wrong, the ship is a miraculous vessel. But having 4,000+ people on a ship was a bit crowded to say the least. That meant when the ship docked, it could take up to an hour to get off for your shore excursions. Staff made sanitation their top priority, so that was reassuring. But no matter how many times you use hand sanitizer, you still can't escape sharing oxygen with the mouth-breathers while at sea. There was plenty to do on-board, most of which were experiences you didn't need to be on a ship for. No offense, go-karts are great (except that I needed to make a reservation to ride. Seriously), but that's not why I booked a cruise to Alaska. I booked a cruise to Alaska for the scenery. But trying to find a seat on the observation deck had me hating humanity. Honestly I've never been so ashamed to be a part of this species. Be prepared to see people in front-row chairs with a world class view to be reading a book or napping- doing everything BUT looking out the window! It would have been easier to watch the Bridge Cam on our stateroom TV than to have tried getting a view from the observation deck. Food was great, plenty of complimentary options. But if we hit the Garden Cafe (cafeteria) during a busy time, it was pure armageddon. So we purposefully got up early just to adjust our eating schedule... so much for sleeping in on vacation. Booze would have been great if mudslides weren't $14 a glass. I can't speak of any other alcoholic beverage prices, as we refrained from drinking the rest of the trip. Maybe if we got a drink package we would have had a better deal but it was still hard to shell out the additional dough up front. I've never heard of Effy jewelry until this trip and I understand why. Pretty sure they don't need to advertise anywhere else as they did so HEAVILY on the ship. They had raffles and give-aways of chintzy pieces constantly. And graciously gave you the option of upgrade to larger pieces of cubic zarconium for a fee. The ship also gave you coupons and vouchers for other jewelry stores at docking sites. So like the sheep we were, we spent a large amount of our time going to seminars and hunting down jewelry stores to get freebies. The majority of the trip felt like a convention and not a vacation. Another personal struggle was trying to overcome the noisy atmosphere to hear the heavily accented crew over the PA system whilst making announcements. In conclusion, Alaska was wonderful and I plan to see more of this amazing state in the future. But I do not intend to do so from a cruise ship. Read Less
Sail Date July 2019
This was my first cruise I ever been, and the biggest thing I took away from it is that I will probably never take a cruise again. It’s not because I got sea sick, or had a bad time, but it just wasn’t what I wanted or thought it would ... Read More
This was my first cruise I ever been, and the biggest thing I took away from it is that I will probably never take a cruise again. It’s not because I got sea sick, or had a bad time, but it just wasn’t what I wanted or thought it would be. When I proposed to my wife the deal was she plan the wedding and I plan the honeymoon, well I immediately knew that we were going on a cruise of some sort. When I decided on the Alaskan cruise I was filled with hopes and dreams of finally visiting the “Last Frontier”, but what I got instead was jewelry shop after jewelry shop and a very crowed boat. What I did like about the cruise was being at sea, experiencing some rough waters while going through the inner passage, seeing some wildlife I don't normally see, getting an overview of a few Alaskan towns, and having a Park Ranger guided tour of Glacier Bay. What I did not like was many things. There were too many people on board, and a lot of chaos when getting on or off the boat. The “shore excursions” were good, but getting to them was quite hectic, in fact so hectic that we missed our first excursion and had to be put on a different tour altogether. But the staff was very helpful in the rebooking though, so I can’t say anything bad about them. I did not like how there was so much to see and not enough time to see everything, I told my wife next time we go to Alaska we’re taking the ferry and staying at least two days in every town. That way we’ll have time to explore. Over all my biggest issue with the cruise was the damn jewelry shop, and give a ways on board. It being our first cruise we didn't know what to expect, so when we saw the free drawings and give a ways we thought it was pretty neat at first. It didn't take us long though to see that every time you attend a drawing or give a way you were losing value time you could be spending enjoying yourself. To top it off however the jewelry shops were the worst. I choose to go to Alaska to see the land, town, and people or the state. I did not go to see jewelry shops owned and ran by the cruise line, trying to get all your valuable time and money from you. To end my rant all I’ll say is that I'm glad I went on this boat ride, even if the only thing I learned was that I’ll never go on a boat ride such as that again. Read Less
Sail Date July 2019
I always sail the haven category. It’s usually in a forward facing penthouse. This cruise I had 12106. I like this cabin for its space and forward and port views. The balcony is usually small and this ship was no exception. The curtain ... Read More
I always sail the haven category. It’s usually in a forward facing penthouse. This cruise I had 12106. I like this cabin for its space and forward and port views. The balcony is usually small and this ship was no exception. The curtain in the bedroom wouldn’t stay up and after numerous calls to fix it, my husband tied a belt around it during the day. Since this ship is so huge, bigger than I would like, the walk to the haven is terribly long. Don’t forget anything in your room. The cabin steward was lacking. No towel animals for us although everybody was talking about them every morning in the haven dining room. Our butler is the only thing that saved this room. She was fantastic! Moving on to the haven itself. Gorgeous when kids weren’t running around the observation lounge or screaming in the haven pool all day long. Don’t get me wrong, I like kids but when you spend $17,000.00 on a cruise, you expect the kids to be supervised. They were not. This was an Alaskan cruise so not much for kids to do. Maybe limiting their kids hours in the pool is something Norwegian should consider. It was impossible to relax in the haven observation room and no chance at the haven pool. One evening in the haven restaurant we were even unlucky enough to be seated next to the kids table. 7 kids while the parents and grandparents sat at a different table. My husband and I were unable to compete with the very loud children. We were seated first before they arrived so we had no idea. Moving on to food. Haven restaurant food was fantastic as usual. We also ate at Le Bistro which was good, ocean blue was so so and Carney’s I wouldn’t go back to. Ribeye steak was very tough. We didn’t step foot in the garden cafe (buffet) or any of the 3 main dining rooms. Common areas outside of the haven were super crowded and it was like stepping onto a different ship. All ports were great except for Victoria BC. It’s a useless stop. We were supposed to get off the ship at 8pm., however, foreign nationals held up the disembarking process and didn’t get off until 8:45pm. The all aboard time was 11:30pm. Why bother? The nice shops were closed and only restaurants and t shirt shops were open. It was also the last night of the cruise so packing had to fit in there somewhere. Our next cruise is on celebrity in a suite. I don’t think I’m too excited about cruising Norwegian again even though we did book another cruise with them. It can always be cancelled without penalty if I do it soon enough. Read Less
Sail Date July 2019
Norwegian Bliss Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.9
Entertainment 4.0 4.0
Public Rooms 4.5 4.1
Fitness Recreation 4.5 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.7
Enrichment 4.0 3.5
Service 4.5 4.1
Value For Money 3.5 3.5

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