63 Norwegian Bliss Cruise Reviews

We chose this cruise as it was going to Columbia, Costa Rica and Guatemala and Mexico. We spent the longest time to pick a cabin with a bath tub in a quiet area. From the moment we boarded the ship in Miami we knew we had made a big ... Read More
We chose this cruise as it was going to Columbia, Costa Rica and Guatemala and Mexico. We spent the longest time to pick a cabin with a bath tub in a quiet area. From the moment we boarded the ship in Miami we knew we had made a big mistake. The cabin (so called mini suite) we had chosen and paid extra for a bath tub in fact had no tub. Also the cabin was so small compared to other mini suites we have traveled in. When we pointed this out we were told 'we got what we paid for'. We were so angry they finally changed our cabin for one with a bath. We were told it could be a little noisy so we should check it first. We went with a member of the crew. The cabin had a little noise but not bad and we asked is that as bad as it gets. 'Yes' was the reply. All went well to about 9.30pm when the whole cabin began to throb and we could not hear the TV. So again we complained. The next day we were moved to another cabin with noise but not as bad. The Bliss is a new vessel and one would think in this day and age sound proof cabins would be the norm. If we were going to another US port we would have got off. The food was disappointing even in the specialty restaurants. We had hoped the high light of the trip would have been to Tikal in Guatemala and we had booked the tour before leaving home as it was on a charter flight and when the flight was full that was it. This was the most expensive tour they had but reading the itinerary we thought it would be worth it. When we reached the site the itinerary stated a 3 mile walk in the rain forest to get to the main square of the Maya Ruins. During this walk we expected to get a feel of the Maya city. The walk did not happen and we only had an hour at the site before we were told to get back in the van. We paid well over $1000 each just to spend an hour at the most touristy part of the site and were robbed of the ambiance and surrounds of the main area. We were told there was no time for anything else but yet they still advertise this tour with the walk, knowing full well that it will not happen. The ship is too big, carrying over 4000 passengers. The queues that formed at peak times were difficult to bear. Those that needed the lifts had to wait for ages as when they stopped they were usually full. Some of the activities were very crude to say the least, especially in this time of the 'Me too' movement. We have a video that could cause a lot of trouble for the ship if we attached it to this review. Most of the crew were great. In summary, unless you are a die hard cruiser that likes to eat, drink and laze around we do not recommend it. Read Less
Sail Date May 2018
Nice ship, very different layout, not sure if I really like it. What I really do not like is the size of the suites they are super small. Bathroom have as well been reduced in size completely. I should mentioned we paid for a mini ... Read More
Nice ship, very different layout, not sure if I really like it. What I really do not like is the size of the suites they are super small. Bathroom have as well been reduced in size completely. I should mentioned we paid for a mini suite and boy this could not be minier. Closet space in the suite is increadably small it is so small that I cannot fit my cloth in it an I’m a man who travels very light, my wife is going crazy. We are forced to leave much of our clothes i the luggage. This in our 20 years of crusing has never happened. Very little counter space, almost none. Storage is very limited in the suites. Also they cut big time the morning room service, only coffee and very few items are included real breakfast has an additional fee now. Crew does not seem very happy, they all say good morning and so on just because they are told to do so, however, I see very long unhappy faces. Dinning expect to be in dinning room, the Manhattan, at least 2 hours, service very slow. All dinning areas are very crowded, it seems to me that there is not enough area to accommodate all the guess they put on this ship. I will never go on this ship again. Very very disappointed. I do not recommend this ship at all. Read Less
Sail Date May 2018
Chose the Bliss to Alaska as our first cruise to celebrate 2 birthdays in the family. Their much touted go-kart was a huge attraction. My wife had called Norwegian ahead of time (before boarding) informing them of this special occasion ... Read More
Chose the Bliss to Alaska as our first cruise to celebrate 2 birthdays in the family. Their much touted go-kart was a huge attraction. My wife had called Norwegian ahead of time (before boarding) informing them of this special occasion and they had mentioned they would have a surprise in the room when we enter. Of course--nothing when we boarded. Go-Karting and Laser Tag--there's an additional fee for those. On top of the $6.5K we already paid. Also, when we went to Go-Kart, we were told that although we had paid and made a reservation, there weren't any 2 seaters that they could give my daughter and I and we would need to pay for 2 hours. Did I mention it was very windy and 40 degrees outside while we waited in line for 30 minutes to be told this? This was on Day 1. Oh, did I mention, they don't have indoor pools? So my 7 year old couldn't swim as it's 40 degrees outside on their outdoor pools. When my wife went to guest services to remind them about her call on trying to make the trip special for us, guest services was rude and then gave a certificate for a cake at one of the restaurants. Finally--as soon as we had boarded, we requested to change one of our included packages (from the on shore excursion credit to special dining). The response? Sorry--can't change after you board. That's our policy. Not accommodating at all. If this was my experience on day 1 then I'm never going to cruise NCL again. EVER. You would expect they would at least try but it seems as if corporate policy trumps everything else. You would expect they could change the on shore excursion to the dining credit. Their response was, "if we do it for you, we would need to do it for the others." Really? Great way to make me feel special. Read Less
Sail Date June 2018
I chose this ship because I sailed on the Pearl and Jewel. They were pretty nice ships and had a lot of great activities to do. Unfortunately, the Bliss is too big. 4,000+ people with about 1500 staff. All the shows were booked before ... Read More
I chose this ship because I sailed on the Pearl and Jewel. They were pretty nice ships and had a lot of great activities to do. Unfortunately, the Bliss is too big. 4,000+ people with about 1500 staff. All the shows were booked before I got on the ship, nearly all the specialty dining was booked before we got on the ship, the elevators were constantly packed, the buffet constantly packed, the staff were overworked, over exhausted and probably underpaid.... They charge for EVERYTHING!! It didn't matter if you had the dining package....Ocean Blue added an additional $18 per person to eat there and the food was raw!! Disgusting. I truly had the worst experience every on this ship. Shore excursions were amazing of course because Alaska is amazing, but choose another ship to enjoy this Alaskan adventure unless you like crowds and lots of pushy people making their way to all parts of the ship. Oh, and if you decide to try out the fitness room just to kind of get a little exercise, be prepared to be belittled while you are there by the fitness guru who knows it all. Read Less
Sail Date June 2018
We took our family of 6 on this cruise, 4 kids ages 11- 16, my husband and I have been on 9 other cruises and have loved all of them. However, this cruise was not so great! Alaska is wonderful, we loved every minute of the views and the ... Read More
We took our family of 6 on this cruise, 4 kids ages 11- 16, my husband and I have been on 9 other cruises and have loved all of them. However, this cruise was not so great! Alaska is wonderful, we loved every minute of the views and the ports of call, but just skip going on this ship, we were never able to do the laser tag, go carts, shows, or sit in the observation deck due to to many people and not enough seats. We were not even able to upgrade any of our meals on board because all of the restaurants were full for the week.We paid for 2 balcony rooms, they were honestly the smallest balcony rooms we have ever had, even Carnival's were bigger. The food is all the same, nothing special at all and we were so sick of it by the end of the cruise, and the wait staff was very unprepared and just plan old didn't care! Oh , and that great water slide that they show, only one of my kids got to use it, it was hardly Ever open, we have no idea why, it just wasn't! I will never cruise NCL again! Read Less
Sail Date June 2018
This is the second NCL we have done. Last year we did the Epic and it was really fabulous! We did Haven both times and the difference was huge. The Bliss has an indoor pool in haven but it was still very cold and kids could stay in it for ... Read More
This is the second NCL we have done. Last year we did the Epic and it was really fabulous! We did Haven both times and the difference was huge. The Bliss has an indoor pool in haven but it was still very cold and kids could stay in it for 5 minutes before jumping into the hot tub that had 15 other kids in it. Only one hot tub kids could use. In rainy windy times we would sneak up to the deck 16 years or older and let them use the hot tub as their own private pool. However last day at sea the closed all the hot tubs for maintenance? We complained and said why close them on a day at sea? Day 1 all restaurants, race track and laser tag booked. We complained and overheard them say an extra 1,000 people on board and they sold too many dining packages for incentives. Kids in boat were crying because some did not get a chance to race or laser tag. It was often closed because of weather anyways. We were able through haven to secure 1 race track per person and 1 laser tag. Haven amenities same dessert in observation lounge never changed once, who wants dessert at 3:00 with cocktails? Went to 15th floor to get food. Haven staff was ok, we tip at end of cruise, cocktail servers seemed only driven by tips to help you. Upcharged for a drinks in haven, same drinks we could get at maltings whiskey bar on beverage package. Haven restaurant was a joke- better food anywhere else in ship. Epic was much better- same menu too! The port times are rediciouus never enough time off the boat I have seen other cruise port times and much better. Bliss seems to have gotten the worst port spots as well. No expedited on board off board for haven guests. I think they did once in Victoria. Juneau it took 30mins in line to get back on ship. Security man closed the line and started to take pictures of the line saying it was a joke. Manhattan had the best staff! Faster service and best food. You should have those people in the Haven. The buffet was the same food over and over. Splash academy was ok- we used it once. My kids got to ride the slide on last day before Victoria when the weather was ok. This ship is not designed for Alaska weather and outdoor activity. The walk out boardwalk was rarely used as it was too cold. Epic in Europe was half the price and twice the fun. Bliss has some kinks to work out. All in all I would not recommend this cruise. Read Less
Sail Date June 2018
Great ship, new and beautiful Now the bad news Unlimited drinks,not so much No water or OJ included,reallllllly Bought specialty restaurant pkg but were sold out every night and they were still selling them in the ship.Pretty ... Read More
Great ship, new and beautiful Now the bad news Unlimited drinks,not so much No water or OJ included,reallllllly Bought specialty restaurant pkg but were sold out every night and they were still selling them in the ship.Pretty sure that is theft. Asked for a refund and they looked at me like I was a third grader All shows were sold out so never got to see one. All of this was within in 30 mins of getting on the ship at 11am Our rear facing balcony was unusable as it was covered in diesel crap every morning.So much for a nice breakfast on the Balcony.Reallllllllllly NCl The one highlight was we met three wonderful crew. Orest in the Observation lounge was a delight.Since we ate in Savor every night we were Blessed to meet Jose’ as our server and asked for him every meal.NCL should have him train others.And not least was Rowena in the Mixx bar between Savor and Taste was very nice and always had a smile no matter how busy she was. We have benn very fortunate to cruise more the 30 times and this was mostly very sad. Come on NCL I know you can do better. Larry F Read Less
Sail Date June 2018
I chose this line and ship since I thought it is first class. I was so very wrong with that. The cruise and excursions that we chose were great, but the ship was full of children everywhere (don't get me wrong I love children I am ... Read More
I chose this line and ship since I thought it is first class. I was so very wrong with that. The cruise and excursions that we chose were great, but the ship was full of children everywhere (don't get me wrong I love children I am one of ten, I have 5 children and 9 grandchildren) but to go on a expensive cruise and not have any peace or anywhere to sit and read a book that is insane. The hot tubs were full of children from morning to night never used one. The observation deck impossible to get a chair since parents slept and children took over bare feet on couches and food everywhere. The ship was a playground and babysitter for the children. The food was very disappointing the same stuff everyday at the buffet except for the carved meat. The main dining room was nice but again overpacked and very loud the food was ok and excellent. I just feel we paid top dollar we should have top dollar food and service. The staff were very unfriendly didn't feel welcomed at all with an exception of 2 or 3 people. The enterntainment was not enough and very poor. Never eveen saw Jersey Boys sold out!! Really?? The room was very nice and so was our service. I surprised my husband for his 60th since he never went on a cruise, but unfortunately it was a disaster we will never recomend or go on the Norwegian again. There was no room at the bars nor did you have servers walking around. In the casino NO ONE came to ask you if you want a drink unless you looked for them and mostly had to go to the bar yourself HORRIBLE!!! I don't smoke but they have a designated smoking section on the back of the ship that is probably a 10 by 10 section like a kennel for dogs really didn't the smokers pay more then the kids??? Such a shame that Norwegian didn't live up to their name. Read Less
Sail Date July 2018
So here I am, an experienced cruiser, and I loved every cruise I’ve ever been on (about 15-18) and I usually go on royal, carnival and princess. All spectacular. I went on the Norwegian bliss and I am absolutely appalled and so ... Read More
So here I am, an experienced cruiser, and I loved every cruise I’ve ever been on (about 15-18) and I usually go on royal, carnival and princess. All spectacular. I went on the Norwegian bliss and I am absolutely appalled and so absolutely furious at everything about this cruise. And I plan to post this everywhere I can in hopes people will see it so changes are made because everyone was so disappointed and kind of blown away at the lack of respect, preparedness, understanding and professionalism on this boat. I wanna tell everyone about my time on the Norwegian bliss leaving from Seattle going to 4 stops in Alaska and last one in Canada. I’m sorry if this is all over but I started in my notepad on day 1 with one bullet and made it to 10 by the last day and just chatting with other passengers seeing their agreeing with me on everything. So here it goes we had a party of 45 of us, with the group coordinated being someone that worked for Norwegian. She was a true monster, I will not say names but she bullied us and hung up on us constantly when she didn’t like a question we had and it was too much work for her, constantly asking if we could just find the e-mail rather than her open her computer up because it’s ‘too much’.. she would huff and puff on the phone.. gives no insight as to where we can get things done just would hang up the phone... we were all scared to say something because we were afraid she would sabotage our trip (yeah that bad) First day on, Was told as bartender was making my drink while I was tapping my card to music while bobbing my head, singing that tapping my card irritates him and that I will be *motions ‘your out’ signal* even tho I get it is irritating , I’m a bartender as well but who says that!!! I would NEVER tap my card in that kinda way but if someone does tell them nicely... anyway, that was the first hour on the boat. We got the drinking package, most bars we went to (the atrium, one on pool deck just to name a few) no one smiled or talked to us while getting drinks just pointed at us to get our order and really only talked to each other for the first day or two. After that they got very nice, I guess a lot of people complained because a lot of people were talking about rude service on the smoking deck... Now to smokers. SMOKERS HAVE NO RIGHTS. Was the motto of all the smokers the whole boat, not just my group. they only have two smoking sections... and one is a cigar lounge indoors with minimal ventilation so the room is hot boxed with cigarette smoke and it’s really not fair to anyone ,cigar smokers or cigarette smokers... the other deck is 17 which is a really nice adult outdoor lounge type thing first day was closed for a reserved event.. a wedding perhaps or a birthday but it was closed to everyone on the ship so everyone had to cram in this 10 chair cigar lounge as they never made the promised “announcement” over the speaker where the temporary smoking section would be. Also little pieces of black soot was flying from the smoke stacks and staining everyone’s white clothes on deck 17 .. people complained and they closed it down during dAy 4 or so to have it cleaned and they redirected us to deck 19 that time. There was not a time when the guest service deck was wrapped around the lounge, At the end of the trip, you had to go get your own luggage tags at desk because of the minimal time our room was made up. On the ship there are lights on your door with switches to indicate what you would like them to do with your room. They say ‘make up room, do not disturb’ and ‘at home’. In order to keep your lights on, you must insert card into a slot... automatically the ‘at home’ light will come on so they know not to make up your room. You also can not charge your electronics whenever, unless your seapass card is inserted in the slot so you may not charge electronics while you’re not in room because you need your seapass around the boat. You can’t keep lights on while you are not in the cabin which is fine, who cares. We were rarely ever in our room the whole time.. just to sleep and then come and go and being in 15 or so cruises we know they clean your room once if not twice a day, they cleaned our room 3 times the whole time(even with ‘makeup room’ sign indicated)... all 3 times leaving dirty cups, plates, old bottles in the room. Keeping trash on dresser just organizing it. Threw my stuffed animal and neck pillow in my dirty laundry pile on the floor. Now onto the elevators.... there are 12 on this whole boat. Front and back and none in the middle. Like I said, as an experienced cruiser, you know everyone uses the elevators. The stairs were completely crowded. By day 2-3 everyone completely gave up on trying to use to completely crowded elevators. Took 20 min to get an elevator and when you got one it was completely full. My elderly grandparents couldn’t walk up and down the stairs and were forced to because of the unbelievably long wait for elevators. So on the ship you need a reservation for everything, absolutely everything... silent disco, comedy club, broadway shows, laser tag, go carts, fine dining restaurants... everything was “booked up” the go karts had zero availability and there was never anyone on them ... same with shows. And out of every cruise this was the most expensive we paid for And they still nickel and dime you.. $8 for go karts $ for laser tag $ for some shows $ For painting. Seems as people made reservations then didn’t show so a lot of people didn’t get to do much. Luckily we walked past silent disco and just said screw it and walked in.. they let us in even though everyone said it was ‘booked but we can wait in standby’ the silent disco was trash. Fast songs were slowed down and slowed songs were sped up so everyone was dancin the same tempo.. which takes the fun out of silent disco. Also they stopped and made every dance to Macarena, Cupid shuffle, just overplayed dance music and you could not change the station. Let me start this paragraph positive, THE FOOD IS EXCELLENT!!! And there was that... one night while sitting in the manhattan, we got appetizers then took a couple bites of our apps and soups and ran up to go look at a glacier we were pAssing, we came back several minutes later to our food all gone, barely eaten. She brought us our food again but Was constantly taking unfinished drinks and rushing us onto our next order. There was no sAil away parties but that’s just a minuscule complaint aside to all the others... this cruise was dreadful, the vibe was absolutely terrible solely caused by the staff then traveled over to passengers. It had potential to be great (aside from the elevators) the rude wait staff, omelet makers in the morning, bartenders, security guard was just sad. I forgot my card at the bar and instead of a “you forgot your card” I got a “oh so you want to leave your card here... or you gonna take it???” Called out to me rudely as I walked away. Family was in the hot tub and I sat on a little soap box looking thing off the side of the hot tub to talk to them and there was no sign that said don’t sit and it wasn’t dangerous to sit there, looked like you can hang towels off it .. I’m not sure what it was used for exactly just a wooden box and I sat on it and instead of asking me to get off I got “you really think it’s a good idea to sit there? You think that’s safe.. they tell me when your not safe *points at camera* so get off” everyone of us just looked around at each other like what the hell just happened???? Sorry if this lacks punctuation but if I didn’t write it asap I would’ve never done it. Read Less
Sail Date July 2018
The Norwegian Bliss-less I should have known that this experience was going to be atrocious when the booking and check in process was so terrible. Our two kids are 12 and 15 and very shy. One of my concerns was them being allowed to be ... Read More
The Norwegian Bliss-less I should have known that this experience was going to be atrocious when the booking and check in process was so terrible. Our two kids are 12 and 15 and very shy. One of my concerns was them being allowed to be in the same club (our prior experience with Disney allowed them to be). One of the Norwegian reps assured me they would be able to be in the same club so I went ahead with the booking. Onboard we found out that they are NOT allowed to be in the same club. Another reason we wanted the kids to be together was that the NCL app does not allow anyone less than 14 to use it so the 12 year old couldn’t communicate with us if she needed but could contact us if she was with her brother. The club manager assured me she would be able to call our app anytime she wanted. She went once and asked a counselor to let her call us but the counselor WOULDN’T let her. Instead, the counselor called the kids' room asking us to pick her up instead of reaching us with the app we PAID EXTRA for (see below). We got her an hour later and she wouldn’t go back. We had to pay almost $10 each phone to communicate onboard and the app worked 3/5 times. Either the notification wasn’t going through (even though the notification was turned on) or you could see you got a message but when you opened it up to see the message there was no message. The internet options were vague and my husband purchased a 50 minute usage thinking it was for 50 minutes total but didn’t realize it was a continuous 50 minutes so he used it up in the shower (and this was $100!). There were too many people onboard. We couldn’t see a show, sit to eat dinner or enjoy any of the things on board because they were all booked up. WE ATE IN OUR ROOM FOR BREAKFAST almost every day. People were reserving rows of seats in the observation lounge and in the theatre and were not told by staff it was not allowed. Also in this regard, people were smoking in the Cavern Club but the waiter serving them drinks didn’t kick them out! We were able to get a seat at Savor one evening but it took 2 hours to eat. I accidentally spilled my water and informed the waiter but he turned away and ignored me and went ahead to serve two tables. The assistant plopped down two napkins 20 minutes later and we had to clean it up ourselves. It took 40 minutes to get the kids sodas after asking 3 different people. And we were asked by three separate people if the $2.50 upcharge was ok for the wine we chose. We barely saw the actual waiter. Being busy on the ship is no excuse – you know how many people are on there and need to staff it appropriately. The next day someone sent chocolate covered strawberries to our kids' room (12 and 15 as above) with a creepy message from a male asking if they received the strawberries without mention of what they were for. I had to wait 15 minutes in guest relations line (because there was always a line) to make sure some creep wasn’t trying anything funny with our kids and found out it was an apology about the dinner. Seriously? We tried il Bistro with not much success. The waitress had no idea what a sommelier was when I asked her to speak to about someone about pairing wine with the escargot. The bartender came and bluntly just asked what I wanted to drink. The scallops were inedible – like rubber. Note that this restaurant was not complimentary and we had to pay extra. We left our bag at the Whiskey bar one evening so we checked with guest services to see if anyone turned it in. They said no. I asked the next day just in case and it had been there the ENTIRE time but the first person didn’t even look. Overall, this was the worse experience of my life, put a ton of stress on our family, and ruined our entire summer. As a follow-up, the only way to leave a complaint is an online process. I did this and received an email apologizing and was offered a free "welcome aboard" package on our next trip, which is a joke because I will NEVER sail with Norwegian again. I called Guest relations trying to speak with someone about the response and was on hold for 20 minutes just to get transferred to a voicemail. Please share and stay away from Norwegian. Read Less
Sail Date July 2018
Embarkation went well. No lines. Blue angels were actually putting on a show in Seattle. Cabin with balcony was nice. Brand new ship was the appeal for booking our first Norwegian Cruise. First meal was lunch buffet which was good- ... Read More
Embarkation went well. No lines. Blue angels were actually putting on a show in Seattle. Cabin with balcony was nice. Brand new ship was the appeal for booking our first Norwegian Cruise. First meal was lunch buffet which was good- especially Indian food. Dinner was average at main dining room, but service was horrible. Wait staff seemed to hate their job. Woke up & went to buffet breakfast- food looked terrific- make your own omelette especially, but an everyday occurrence that was unbelievable- we waited 10 to 15 minutes for a table. Obviously our food was cold by the time we sat down. That occurred every day. Even overflow seating by the pool was occupied. A brand new ship should have the passenger flow figured out. We tried all the specialty restaurants- food was okay, but again service not acceptable. Food would be brought to the table & server even at the steakhouse would yell “who has the fish”. Another surprise was full a la carte pricing on specialty restaurants versus a price per person. Another nickel & dime from NCL. Both our excursions were cancelled due to weather but not notified til off the ship. Never NCL again. Much better experience with Royal Caribbean & Celebrity! Read Less
Sail Date August 2018
Let me be transparent, I didn't know whether to trust Cruise Critic. I even searched Google and Reddit to see others' experiences on whether this was even a legit website. This is not one of those puff piece reviews. This is a ... Read More
Let me be transparent, I didn't know whether to trust Cruise Critic. I even searched Google and Reddit to see others' experiences on whether this was even a legit website. This is not one of those puff piece reviews. This is a real review written by a guy who went on his first cruise with no set expectations. So here's the story: If Spirit Airlines ran a cruise ship, it would be the Norwegian Bliss. You get nickeled and dimed for literally everything. Want to play laser tag? That'll cost you. Go carts? That will cost you. Bowl in the mini bowling alley that we never saw/heard about until disembarking at the end? That will cost you. Honestly surprised the hot tubs and pool didn't cost you. The cabin was super small. My in-laws her cruised earlier this year with Carnival and said their stateroom was double the size of these. Technology is great, but when you need to leave your room key card in a slot by the main door to get any of the lights to come on, you've gone too far. Our cabin steward was unattentive at best. My wife requested additional pillows and towels multiple times. One day he took away our extra pillow. Never did show up with the towel, so we had to grab one off the maintenance cart. And they wanted $14.95 per person per day as a room service fee to pay him to do his job! If you get bad service, go to guest services to dispute this. You can only do it Wednesday, Thursday, or Friday. Otherwise you're stuck with it. For a family of 4 this would get pretty pricey. There isn't much to do onboard this ship. If you're there to get the ultimate drink package, have a blast, you'll enjoy this. If you are there to gamble, the casinos are right in the middle of the main decks, including a room for smokers that drifts into the main deck area. Wife has asthma, we tried to avoid but it was right in the middle of the ship (floors 6-8 middle). Jersey Boys was well done, but Havana was terrible - seemed like Havana cast was not synced up. So shows came out average. Theater seating also poor. Such a low grade as the seats go from balcony to the floor that you were almost assured to have someone's head in front of you, leaving you with an obstructed view. Especially if you sat in the handicapped section. Food wasn't great. I actually stopped eating onboard mid-cruise because the repetition of the food quit agreeing with me. Lunches don't change in the dining rooms, and the buffets are self-serve, rather than staff serve like at an all inclusive resort. Great opportunity to spread germs. Specialty restaurants were meh. Cagneys was overrated, porterhouse had a funny aftertaste. Old Fashioned they brought me was WAY too sweet, tasted like syrup. Never ordered another cocktail. Craft beer bar The District had disinterested bartenders. Even beers I knew didn't taste exactly right, Dogfish Head 90 minute IPA tasted watered down. Not sure how often the tap/lines got cleaned. Excursions were ok, but in talking with some folks I met onboard many of them found them cheaper by just signing up in town. One family did the dogsled experience in Skagway for $75/person CHEAPER than if they had booked through the cruise line. We also did not get nearly enough time in the ports. 5-6 hours most places. In the time it took to get an elevator (elderly in-laws and wife with asthma), there wasn't really enough time to truly explore these towns and excursions. Disembarking was a clusterf*ck. All week they hype Port Valet to transfer your bags directly from the ship to the airport. The airlines will even waive baggage fees. Wife and I asked 3 different people at guest service about this and got 3 completely different answers. None of those answers stated that you have to leave Saturday when you get back to Seattle. We were to leave Sunday, so apparently we didn't qualify. They waited until after we left the ship in Victoria the night before we got back to Seattle to inform us of this. It ultimately cost us about 7 hours of our time, waiting an hour and a half extra to disembark, getting to the hotel, renting a car, and then coming back to downtown, not to mention the extra time in the lines at the airport the next day. Guest services needs to get their story together. As I mentioned earlier, wife and I got different answers for same question when we talked to multiple people there (you start questioning it after it happens once). When my mother-in-law went down to question some items on her bill, the guest services girl called her a liar when MIL stated she had paid for gratuity and excursions up front. Terrible customer service experience with them. I spoke with at least 2 dozen people at random on this cruise through happenstance meetings. The overwhelming majority took this cruise because it was a new ship. They were disappointed like me. Many had children and remarked that there isn't a kid's club or daycare like some other ships offer. The other reviews hit this spot on. Kids are running wild all over this ship, no parental control in sight. Basically parents expected the crew to entertain their kids without nearly enough for children to do. Note for those who are handicapped or elderly. Hallways are very narrow outside staterooms, difficult for my mother in law to get her walker through them. Also, the gangway ramps in Skagway and Juneau, and even portions of Seattle were too steep. Who does this cruise line think takes cruises? Senior adults need better care and more options to disembark at ports with this cruise line. Thanks for taking the time to read. You work hard for the money you do have, or if you're paying for family to cruise together, you want the best experience for them. My advice, look elsewhere. Every person who told me they took this cruise because of the ship being new said in the next breath they wished they had done this with Royal Caribbean. Read Less
Sail Date August 2018
My cruise (which I gave as a gift to two members of my family) began with my VIP suite being flooded (which is no ones fault) - we were moved over 6 hours later to another suite that was not cleaned (toilet still had someone else's ... Read More
My cruise (which I gave as a gift to two members of my family) began with my VIP suite being flooded (which is no ones fault) - we were moved over 6 hours later to another suite that was not cleaned (toilet still had someone else's bm left in it). Our package included a butler - which we never met or sawtthe entire week. We moved our own luggage to the new room, unpacked our luggage. We were seated late for scheduled dinner which caused us to miss a show in which we had tickets. This was just the first day - it did not get better. The only fun portion of this trip was the train ride in Alaska. I was embarrassed and highly disappointed, I wanted to give my family a present that wouldn't forget. I guess I sure did. This is my 22nd cruise and my last. This was their first cruise and their last. $25,000 disappointment. Read Less
Sail Date August 2018
First time with NCL, but cruised dozens of times with others. The food was terrible....everywhere! We tried the Garden Buffet several times. The food was barely warm to cool. I guess this forced us to the specialty restaurants, which ... Read More
First time with NCL, but cruised dozens of times with others. The food was terrible....everywhere! We tried the Garden Buffet several times. The food was barely warm to cool. I guess this forced us to the specialty restaurants, which were also disappointing. Considering we were on an Alaskan cruise, it was next to impossible to find fresh, hot seafood! I was told, “If you want fresh salmon, good luck.” The one entree I had was SO over cooked and dry...ughhh. The crowds, the kids running around unsupervised and the overall feeling of just being another buck to pay for this new ship was overwhelming. With the Ultimate Beverage Package, you can’t get even a small bottle of Perrier or Pelligrino, but you can have up to $15 of liquor!! The casino was NOT paying out to anyone! Spent over $6k!! We will never endure this misery again to be treated like cattle. Read Less
Sail Date August 2018
Onboard this cruise they had an interview With two gentlemen about how this ship is run, like a floating hotel. It is definitely more like a floating mall. If you want to buy jewelry, art & clothing or have your photograph taken Buy ... Read More
Onboard this cruise they had an interview With two gentlemen about how this ship is run, like a floating hotel. It is definitely more like a floating mall. If you want to buy jewelry, art & clothing or have your photograph taken Buy your own personal paid photographer, not just the regular photographers that are in other crew ships , this is the place for you. If you want to be nickeled and dimed for everything this is the place for you. A cruise is supposed to be all inclusive ( at least the majority) that was far from the case on the bliss. The add on packages that you have to pay additional for include water, soda, drinks, specialty dining, indoor pool, go carts, laser tag, select shows (Prohibition) and Video games. I’m sure there’s more but these are the things I know we paid extra for. When I first arrived on board I found out one of the things that can happen on this cruise and I tried to make sure I didn’t have to deal with it. When you have a child in your room they are automatically on your credit card they have a waiver that you can sign that says that you do not want your child to go over certain dollar amount but they don’t really enforce this because if your child happens to go over that dollar amount within the first hour such as going to the arcade they are not responsible because they only check daily. The only choice for us was to completely remove a credit card from my sons account so he was not able to charge anything. However there was seven games on his card that we were responsible for even though he wasn’t even supposed to have any access to our credit card. We did buy him the $70 package for select games ( not all) in the arcade because there was very little for him to do on the cruise. We usually make it a rule that my son is not allowed to play any kind of electronics when on vacation but I had to make an exception this time.Another boy in our group who is 15 and has been on many ships said this was the most boring he’s ever been on. On the last cruise I took, which was celebrity, you got smaller bottles of water that were free and if you wanted large bottles of Evian water you had to pay for them, which seems reasonable. This Bliss ship was one that was made for Alaska and I was on a cruise going to Alaska and if I wanted to go to an indoor pool I had to pay additional package for it. The amount of Chlorine that was in the outdoor pool made my husband sick and he could not wash his eyes out enough to stop the pain. We were so excited about the go carts and the laser tag when we booked, only to be informed after we purchased the cruise, there was going to be a charge for each which was annoying but we had to deal with it. When we get on the cruise we found out that it was completely sold out and we couldn’t use either of them. We were told we could go on standby which is going to take at least a half an hour to 45 minutes of our time but certainly did not guarantee us a spot and this was the case with almost everything on board the ship including every show. Everything had to be booked in advance and if you didn’t then you weren’t going to see it or you had to wait for a half an hour to 45 minutes on standby to do so. I don’t know about you but when I go on vacation I like to feel like I’m on vacation not like I’m at work where everything is planned. The activity level for the children I would say was about a 2. I told my nine-year-old son that he was about to go on the best vacation of his life. My son absolutely hates cruises now. They did offer clubs for different groups, my son is 9 he’s going to be 10 soon and he’s not a young 9. I asked that he be moved into the older group of 10 to 12 because the 6 to 9-year-old group had many young children, they said they did not allow that. Not such a big deal for me, my son only went once but there was another person on the cruise that had a 12-year-old child that was turning 13 a week after the cruise ended and they would not allow her to go into the older group so she was with 10 to 12-year-olds. Having said that basically you are sending your children to a daycare center everything being inside. They have added on laser tag and go carts which now is costing everyone on board additional money so now they no longer have the sporting area that they normally have for kids or other pools because the entire top deck is now being used by something that each member on the cruise is probably going to only enjoy once. The staff is by far the rudest, dullest and inconsiderate I have ever seen. I cannot believe this is a brand new ship and this is the way they treat guests. From the time I got on board and listened to a woman complain to a rude disintereseted “guest relations” rep about how she signed a waiver to not allow her child to spend over a certain amount of money, all the way to the end of the cruise when we had a member of our group fall on the stairs (which are dangerous)and asked for a copy of the report,which we were refused, It’s a constant reminder of how bad it really is. There was one woman on board that was in front of the buffet area that was absolutely wonderful and she sang a song for everybody “washy, washy” and made everyone smile but sadly she is the only memorable person on board. When I go on a cruise I expect that I will not be nickeled and dimed for everything, I will be treated with nothing but respect from all employees, my bartenders and waiters will be joyful playful and accommodating. I expect that I will have plenty to do and I will never be sitting in my room watching movies as all of us did at one point of the cruise. I expect that the largest ship should have more than 12 elevators in more than two outdoor pools and that they should have indoor pools that don’t cost additional money . I expect that if someone falls that employee will not walk by and say are you Are you OK but continue walking. I unfortunately could go on and on about this cruises faults but I really want to warn people to look into every single cost when booking Cruises these days. It is disheartening when you have a group of nine people and you each spent $2500 for a room to go on a vacation of a lifetime and come home frustrated and very disappointed. I have spoken to many people that have gone to Alaska on a cruise and it’s not Normal to return disappointed. Do yourself a favor and don’t book on the Norwegian bliss until they have corrected their errors. On a separate note visiting Alaska was a little bit different than I had expected. I probably watch way too much national geographic but I had expected to see tall glaciers and ice capped mountains. I am not sure if this cruise line goes to a different location than others but every port was pretty much the same there were mountains but everything was green. I assume because it’s the summer. We went on excursions through the cruise line but I highly recommend skipping that; Rent-A-Car and go see the countryside for the few hours that you are in each port. We went on a boat excursion that cost us $150 each for four people, $600.00 total. when we got off we rented a jeep for four people for $140 total and drove for four hours and saw the most amazing mountains (white capped), lakes, etc... When we got to British Columbia we rented a limo for $300 for five hours and saw everything that you could want to see. I’m not sure if there are other cruise lines that stay in the ports for longer than five hours but this was also a frustration as you had to get up very early in the morning get off of the ship go do your excursions come back have dinner basically ready to go to sleep, we were exhausted. That may just be the nature of the beast but you should know before you go. I really hope this review and the other reviews that you read about the bless help and I hope that people will see and the bliss will respond by making changes. It is not fair to go on what people call “a trip of a lifetime” and come home to write this kind of review. Read Less
Sail Date August 2018
The Bliss is a large ship, which means every activity is booked within the first two hours of arrival. The activities at the ports are also booked because it’s such a large ship. I wish I knew this before I booked. Not many activities ... Read More
The Bliss is a large ship, which means every activity is booked within the first two hours of arrival. The activities at the ports are also booked because it’s such a large ship. I wish I knew this before I booked. Not many activities for children and everything requires a reservation unless you want to wait 30 plus minutes in line! Staff give you the run around, don’t have answers to your questions and appear overworked. No one seems to have answers and they all give you different answers. Guest services has the worse customer service I have ever experienced! Waiters were nice and housekeeping was accommodating. These poor employees are under paid. NCL has many fees for activities that are typically included on other cruise ships. In the future we will be cruising with Disney or Royal. We have cruised with them many times and have always been satisfied. Read Less
Sail Date August 2018
We chose the Bliss because of all the amazing videos we saw and everything we heard from our travel agent. I will start with the positives: - If you're a single or older couple with no kids, this cruise MAY be for you - Good ... Read More
We chose the Bliss because of all the amazing videos we saw and everything we heard from our travel agent. I will start with the positives: - If you're a single or older couple with no kids, this cruise MAY be for you - Good options for entertainment - Paid/ upcharge restaurants were definitely better than included ones - Alaska ports made the trip worthwhile Now, for the things we do not like and why we will never choose Norweigan again: - Maybe because the Bliss is so new, this could explain the utter lack of organization of the staff - Food at Buffet, Taste/Savor (same food) and Manhattan was very mediocre (at best) with no place to sit in the buffet restaurant - Our room (10-154) had a horrible banging/knocking in the walls and for 3 straight nights I go ZERO sleep, for a vacation it was unbearable - The spa passes were pointless and way over priced (again with kids, it's very difficult to coordinate since the kids clubs closes for 2 hours chucks all through the day) - The arcade and bowling machines will charge you repeatedly whether you used/ played the machine or not (and the way we were treated when we brought up an extra $6 charge was atrocious...) -Staff on cruise aren't empowered to do anything. So, if you have issues you have to write a complaint post cruise and they say it takes up to 15 business days to get a response - The app is trash and they charge you $9.95 per person to use it - Most things were constantly closed down (laser tag, mini golf and race track) which attracted us in the first place - Most things on ship are an extra cost so it's a constant nickel and diming vacation - Not a lot of family friendly activities - Havanah was just awful (as you will see in every other review) but there was really no need for the actors to light up real cigarettes in Jersey Boys (it was disgusting and made the whole theater smell) - The common spaces like the observation area are ALWAYS packed and people put their gross feet on the furniture and no rules are enforced. NOTE: We had a balcony but if you get an inside cabin it will be very hard for you to find a "common space" to relax and enjoy when there is anything to see outside - No drawers/ clothing space for fmaily with kids (if you're just 2 people, I imagine the closet space would be fine - The worst traffic flow I've ever seen on a ship. Elevators are always packed and no one wants to make space for new people (so you will be climbing 5-10 flights of stairs all the time to get where you need to go) - Captain decided to not go to the glacier which was a huge selling point for us. Given all the equipment they have on board it was more of an issues of not “wanting” to rather that not being able to. Why not save their gas and effort, right? We literally turned around. Overall, this is a cruise where the food is bad, few options for families, the staff is not empowered to make anything right which means absolute HORRIBLE or non-existent customer service, over-crowded ship with poorly planned traffic flow, this was not a vacation this was a total disappointment. As with anything, we have each other so spending time together was the best part but I would not waste money with Norweigan (they appear economical but after being charged for EVERY SINGLE THING) they are way more pricey. I will be booking with Disney Cruise from now on until kids are older (they have exquisite food, service and pretty much everything is outstanding). Read Less
Sail Date August 2018
We chose this cruise to fulfill a lifetime dream of seeing Alaska. We feel like we did not even see Alaska. The Bliss is a ship meant for cruising in warm weather. Pools and slides and outdoor spaces are abundant. But much of our trip ... Read More
We chose this cruise to fulfill a lifetime dream of seeing Alaska. We feel like we did not even see Alaska. The Bliss is a ship meant for cruising in warm weather. Pools and slides and outdoor spaces are abundant. But much of our trip was raining and cold, so all of the 4000 passengers were crammed inside. Norwegian knows that this ship is not geared for Alaska and they book it to the max anyway. I anticipated up charges, but Norwegian takes it to a new level. The food was sub-par at best. Even the “specialty dinning” was average or below. DO NOT book an aft cabin. The smoke and soot from the engines blows directly on the balcony and makes sitting outside impossible. Grime and soot coat the the chairs and railing. The shore excursions were either cancelled or overbooked. And the remaining time in each port was spent fighting crowds from the 5 other cruise ships that docked to get into shops owned by the cruise line. My husband and I kept saying “never again”. Guest services was condescending and rude. I am stopping now Read Less
Sail Date August 2018
This is my first cruise with NCL (I had 15+ cruises with other ocean/river cruise) and my first time in an inside cabin (because of the very high price NCL Bliss charged for this 8 days Alaska Cruise –USD1600.00/Per person + USD14.50 ... Read More
This is my first cruise with NCL (I had 15+ cruises with other ocean/river cruise) and my first time in an inside cabin (because of the very high price NCL Bliss charged for this 8 days Alaska Cruise –USD1600.00/Per person + USD14.50 service fee per person per day). Other than this ship is new (Maiden sailing in May-2018) and big (4500 passenger), everything else is so so to bad……… Service: rude and unprofessional staffs, Security check point on the embarkation: I had a quarter bottle of water left in my hand carry and was told this is not allowed, I took out the water bottle and drank the water, the security guard reach out and grab the empty bottle from my hand and throw it into a bin and said that even the empty bottle is not allowed. Safety drill: an Asian lady standing next to me before the drill start has an incoming call on her phone and she answered, one of the staff saw it and shouted at her to put her phone down. Dining room: waited more than 10 minutes more than a couple of times to get water upon arrival, overall slow service, Garden Café: not enough staff to clean the tables, sit with dirty dishes for a long time. Dining: No set seating. Food in the dining room is average only, not good, not bad. Wait staffs are ok after they acknowledge you’re here. Waiting staff not knowing what is Dijon Mustard when serving Lamb and said the yellow mustard for Hot Dogs is good for Lamb!! No Lobster night, can not even buy lobster or King Crab at the specialty restaurant, the waiter said : we have lobster bisque ??? Food in the Garden Café is boring, Prime rib served with no Au Jus, after asking for it and waited 15 minutes, they gave me a cup of gravy. Running out of Congee (Chinese Rice Soup) at 9:00 am. Seafood night at Garden Café served small shrimps, mussels,tilapia, cod and Atlantic pink salmon, no large prawns, no lobster, no halibut, no clams, no trout, no sushi and no Alaska Salmon (This is an Alaska Cruise!). what kind seafood dinner is this? Dessert: Cheesecake (Any variety) only available some day and not everyday, watermelon and banana only available by request toward the last few day of cruise. Entertainment: Beatles tribute very good, Jersey Boy OK, Havana not entertaining, had to make reservation to watch the show because of too many passenger for too little space. Wifi: wifi quite good but very expensive at USD243.00 for 8 days. We missed the highlight of this cruise, the captain decided not to do the cruise-by of the glacier due to poor visibility, VERY VERY Disappointed. Read Less
Sail Date August 2018
1. when NCL Bliss came to Seattle, we were expecting Epic kind of service or amenities. But the Bliss was way worse than what we were expected. we paid $9000 for 4 of us in same room, the room doesn't have enough closet space or ... Read More
1. when NCL Bliss came to Seattle, we were expecting Epic kind of service or amenities. But the Bliss was way worse than what we were expected. we paid $9000 for 4 of us in same room, the room doesn't have enough closet space or drawers for our close, have to 2 of us has to use our luggage, placing at the middle of the room. 2. can you imagine the Specialty Restaurant served the exact same dish as regular Main Dining Room? ( in this case is La Bistro & Manhattan), it's a rip off. we were on Heaven Category so we got to dine at Heaven Restaurant but the quality was not as good as before, NCL used to serve special meals for each destination like Mediterranean Cruise with Seafood, Alaska Cruise with King crab leg, but with the Bliss none of those (even with Pearl, they don't serve it any more) and the selections are getting scares ..... 3. the dining room hours are so limited you have to rush yourself......... otherwise you end up eating in your tiny room....... the Concierge wasn't helpful unless you pile up the green notes upfront....... very realistic. I do give extra tips for those who worked behind the scene, wait staffs or housekeeper daily...... they are hard workers and were almost at the point being abused by NCL the Only reason I chose NCL is because of my MOM, who is wheelchair-bound, I like the free style..... but the Bliss isn't made for , or accommodated for Handicapped persons. Showroom alone is not made for one...... the wheelchair area were not made for watching the show unless you are really tall, my Mon can sit there but can only watch the wall in front of her..... the rest of the handicapped seats are those 2 rows down the stairs and only have one opening out........ not recommended..... One more thing, you have to check your bill diligently or NCL tend to over charge you unless you complaine. Read Less
Sail Date September 2018
This was the worst cruise by far. I had high hopes though, as my first cruise was with Norwegian, which has been the bar in which I measure all cruises; it was very fantastic. This cruise was seemingly doomed from the get go. Getting on ... Read More
This was the worst cruise by far. I had high hopes though, as my first cruise was with Norwegian, which has been the bar in which I measure all cruises; it was very fantastic. This cruise was seemingly doomed from the get go. Getting on the ship was a pain, the porters were not helpful, the food was terrible, the wait staff was hit and miss, the stateroom was way too small for three people, the bathroom was too small for even one person, our toilet was broken the whole cruise, the service desk was slow to help, the service desk was further rude and unwilling to listen to complaints, the NCL reservation staff I spoke to was highly rude and unwilling to listen (told I had to fill out post cruise review), the shows on board were terrible and far too few, there was little to do on the ship that didn’t require a reservation, some items such as laser tag and go carts had a cost and were not indicated as such at the time the reservations were made, the Wi-Fi service was terrible and barely worked, it cost additional to setup my online account after already paying for Wi-Fi access, the elevator access was terrible, there was no onboard self serve laundry, the on board laundry service was slow overall, was impossible to book reservations due to not knowing what was going on on the ship more than a few hours in advance, there was little instruction on disembarking the ship on the final day, getting off the ship was far slower than I have ever experienced. I could go on and on but this was horrible. I’m pretty sure I will never sail with Norwegian again. Read Less
Sail Date September 2018
very disappointing embarkation went smoothly cabin ready when we arrived at noon. cabin small, but appreciated muted colours of brown and teal and coffee maker since room service costs 7.95 per delivery. noisy music blaring ... Read More
very disappointing embarkation went smoothly cabin ready when we arrived at noon. cabin small, but appreciated muted colours of brown and teal and coffee maker since room service costs 7.95 per delivery. noisy music blaring everywhere including the elevator. only cabin and observation deck quiet, except several times day and night, cabin shuddered from slamming doors. pop music played so loud in the cafeteria we took breakfast in our cabin. bar in the cafeteria opened at 6 am food served at 7 am. thank goodness, Savor and Taste restaurants open at 7 am. music loud, but I was not in danger of going deaf. ALL food stations noisy w/ silverware clashing w/ metal Holland America and Celebrity use wooden salad bowls, Princess uses plastic. Bliss uses meta; bowls and metal utensils.-- adds to the constant din. BIGGEST DISAPPOINTMENT WAS THE NOISE IN THE THERMAL SUITE. Some women were talking so loud we couldn't hear the meditation music. I went at 8 am to avoid the crowds. On Holland America, Celebrity, Princess, RCI there r signs requesting silence and the staff remind the rare persons who forget. No signs on the Bliss and no one cares. I sailed on the Epic a couple of yrs ago. The Spa was quiet. even in the main dining room and specialty restaurants, people's voices rose as they drank alcohol. bliss advertised free bar as a perk and most people took advantage of this offer. in fact, because i am a silver member i get a free bottle of wine in my cabin even though i do not drink. no matter how many times i request sparkling water i get wine. some stranger getting off the elevator when i arrive benefits. i suspect the powers that be on Norwegian r alcoholcs. i am diabetic and i tell them every time i sail.-- no one cares Norwegian provides lousy customer service. when we arrived in San Francisco, due to unclear instructions i disembarked early b4 i had eaten breakfast. an officer came to me after i complained to security that i could not wait 4 hrs to get back on ship to eat he assured me he would solve the problem. i was shaking by this time on the verge of passing out. he never returned. i will forever be grateful to Gina from Frisco security who gave me a yogurt from her lunch. NorwegIan also disembarked people in wheel chairs who had to sit for hours b4 returning to the ship why couldn't they have been taken off the ship last, not first? when i finally got back on board i whimpered bitterly to a supervisor about them putting my life in jeopardy. to calm me they sent chocolate coated strawberries and a bottle of wine to my cabin. chocolate and alcohol will kill me. some travel agents already tipsy in the early afternoon benefitted. how hard is it to google diabetic diet? i was so upset i went to a manager at guest sevices who listened, but probably won't implement my simple suggestions eventho she said thet were good ideas. on the plus side, The Jersey Boys show in the theatre was great as were the Beatles impersonators in the Cavern Bar. we left Havana when a young lady on stage took off her bra. for a moment i thought i was in Vegas The food on Norwegoan ships has improved. I like the fact that i can order 3 appetizers and call that dinner. Teppenyaki was terrific except for the woman who spilled her beer on me. the food was almost as good as if i had eaten in Vancouver. Los Lobos served fresh quacamole which was as good. they had IMPORTED the corn from Chilliwack BC i recognozed the peaches and cream corn which was delicious why do i cruise Norwegian? Itinerary and spa. The Bliss stopped in Victoria where my daughter andi had planned to visit the Egyptian Exhibit at the museum. this seemed like a better idea than an overnight in a hotel. BIG MISTAKE Read Less
Sail Date September 2018
We are NCL Platium members, having sailed on many NCL ships. We booked the Bliss as its a new ship. First 4500 passangers is too big especially for the ship's resources. The crew was unahppy and unfriendly and it showed it ... Read More
We are NCL Platium members, having sailed on many NCL ships. We booked the Bliss as its a new ship. First 4500 passangers is too big especially for the ship's resources. The crew was unahppy and unfriendly and it showed it everywhere (there were 4 staff exceptions only - Cruise Director, Joseph in Smokehouse and 2 Cruisenext staff)). Managers were always frowning and disapproving. The restaurants were booked before the cruise and we had to wait to get in and then it was 5:15 or 8:15. I will commend the La Bistro and Teppenyacci as the quality I expect on an NCL ship. The rest was mediocre. The ship had 1 pool for 4500 guests. Smaller ships have 2 pools -downsized for a bigger ship - why? There other NCL ships and a pool side grill - this ship has taken that out and replaced with with Margarettaville for $ 14.95 for a burger that is free in the buffet Prohibition was a fun show. Jersey Boys which was closing after this cruise had medicore voices at best. Havana was as amateur as I have ever seen except 1 bearded dancer and the 2 female singer leaders who were really good. This ship was over crowded everywhere. The staff pushed the buffet for meals as the other restaurants were overwhelmed. Do yourself a favor and look for a smaller ship than this ship which was big enough to fail. Read Less
Sail Date October 2018
I chose this cruise mainly because of the ship, and was super excited to have both Deluxe Owner's Suites and 1 Two Bedroom Family Villa booked for me and a group of family members. The Haven boasts so much to offer, and the look and ... Read More
I chose this cruise mainly because of the ship, and was super excited to have both Deluxe Owner's Suites and 1 Two Bedroom Family Villa booked for me and a group of family members. The Haven boasts so much to offer, and the look and feel of the entire Haven complex was done up nicely. Friendly staff, decent food, and extra perks that would make any cruise great. The problems we encountered were not only surprising, but absolutely ridiculous. First, embarkation was a nightmare.... Disorderly, people cutting the line, and no real staff (NCL or otherwise) to see that things ran smoothly. Trying to find The Haven check-in once you got through security wasn't exactly easy either. It basically is set just to the side of the main check-in where everyone else is crowding around trying to get to. Secondly, to my surprise, smokers are given an area on Deck 19 Starboard side (right over one of our Suites, and right near the most crowded Haven Outdoor Hot tub). I think it's absolutely ludicrous that I forked out thousands of dollars to be in a more secluded area that is supposed to be nicer and more posh than the rest of the ship, only to be subjected to the nasty, gross, aggravating stench of cigarette smoke. It's completely frustrating that non-smokers really have no rights on cruise ships. Sure, we can go to non-smoking areas, but I paid more money to be in this area, and it was completely frustrating. The Haven should be 100% smoke-free. If you wanna go kill yourself with this bad habit, go do it somewhere else. Additionally, some of The Haven passengers thought that The Haven Courtyard was the perfect spot for "drop-off unsupervised daycare". Kids were running around screaming, jumping in the hot tub, and parents were nowhere to be found. NCL should do a much better job of making sure this area doesn't turn into a free for all for moronic people who think that they're the only ones on the ship and can do whatever they please. Lastly, the dress code for specialty restaurants was not enforced on a consistent basis. No hats, no jeans, no shorts? It depends where you tried to dine. We dined at a specialty restaurant every night, and each night we saw people not adhering to the dress code. When we finally decided on the last night to go to Le Bistro in casual shorts and polos we were immediately turned away. What a joke! All in all, I will rethink my next cruise because of NCL's big misses... Read Less
Sail Date October 2018
Very long lines. 3 Promised responses never occurred. They handed me a bistro gift certificate with no documentation, I had An American Express bistro free use also. I asked If this was a duplicate they said no. I used It, they charged me ... Read More
Very long lines. 3 Promised responses never occurred. They handed me a bistro gift certificate with no documentation, I had An American Express bistro free use also. I asked If this was a duplicate they said no. I used It, they charged me and other Family room purchased $69. Would never let me talk with customer service mgr. they asked me if I took Names and if I had Proof, insinuating I made this. My daughter from adjacent room was called a liar. Geez! I finally got unsatisfactory answer last night of trip. No time to appeal and lines were 20 people deep. Previous agents didn’t reply correctly. Command of English poor. Customer service put bad taste for Norwegian I said, you gave me no choice but to remove gratitude. They said fine. Customer service didn’t care for norwegian employees who do a nice job Don’t expect solitude with open balconies, noisy music, pulsating base. All pool chairs taken, reserved early all day This was my 2nd cruise on Norwegian. 1st was good, so I booked 2nd. I’ve cruised at least 25 times. Customer service ruined it with wasted hours of lines etc Read Less
Sail Date October 2018
Norwegian Bliss Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.9
Entertainment 4.0 4.0
Public Rooms 4.5 4.1
Fitness Recreation 4.5 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.7
Enrichment 4.0 3.5
Service 4.5 4.1
Value For Money 3.5 3.5

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