154 Norwegian Bliss Cruise Reviews

We sail on Norwegian out of Manhattan because it is very convenient. However, The Bliss seemed to have too many people for the facilities on the ship. The main areas were always crowded with people. There was congestion around the ... Read More
We sail on Norwegian out of Manhattan because it is very convenient. However, The Bliss seemed to have too many people for the facilities on the ship. The main areas were always crowded with people. There was congestion around the elevators, difficulty finding a table at the buffet, not enough room for the more popular attractions in the Atrium. Guests were actually moving chairs from the meeting rooms and library because of lack of seating. The embarkation and disembarkation were poorly organized. The Observation Lounge was very nice and a good gathering spot but seats were at a premium because it was the only quiet area inside. We enjoyed the Texas Smokehouse restaurant and the country western band although there was not much of a dance floor. The Chocolate bar in the buffet was delicious on the few occasions it was available. The photographers did not push for taking photos. Some of the cruise director’s staff were very good but others made up their own rules for the games and even became a little snippy with the guests about it. And, of course, the pattern of fish on the hallway carpeting showing direction was a real plus. There were two outstanding shows during the cruise, Six and Jersey Boys. They were two of the best performances we have ever had on our cruises. However, the shows definitely had to be booked prior to the cruise to be assured of a seat. There was a long line each performance in the Standby line. Not everyone could get in to see the show, again, too many people for the facilities on board. The first day ballroom dancing was on the schedule, quite a few people arrived to find a dance floor packed with chairs and no one around to remedy the situation. Once the floor was cleared, it was a fun experience that a good crowd enjoyed. However, the next time it was scheduled, the floor was so sticky that it was extremely difficult to dance and many of the people left. The third time the dance floor had not improved even after complaining for 3 days about the conditions and the crowd dwindled. After that there was no more ballroom dancing scheduled. On the night of the 70’s party at H2O, the floor was wet and that made for treacherous conditions. Sugercane drew a lot of people for Latin dancing but the dance area was small and even more restricted with the addition of tables on the dance floor. We visited Guest Services on a few occasions and, at times, they were not very helpful or not knowledgeable and, in fact, made a mistake on my account that took 5 more trips and a supervisor and the supervisor’s supervisor to straighten out. As the cruise went on and the problems multiplied, some of the little things started to become annoying. There were onions in everything in the buffet, the mini gold course had no clubs or balls available, there were no salt and pepper shakers or sugar on the tables but just a few days before the cruise ended they magically appeared. On other cruise lines there are precooked fried eggs available at the buffet to cut the wait time at the omelet stations. I really missed that. The Norwegian Bliss is a pleasant looking ship but definitely not a lot of pizzazz there. The theater was nondescript but the performances made up for that. Norwegian had an onboard app that I found was not very useful. All in all, the Norwegian Bliss was not one of my favorite cruise choices. However, some of the crew gave us exceptional service: Komang Pariana - (Waiter in the Q) Kind and thoughtful, he went overboard in being helpful to us and was sure to stop by and greet we each time we visited the Q. Priscilla Mupfururi - (Hostess in the Q) Smiling and personable, she kept us country all during the cruise by giving us tables in the Q close to the dance floor each night. Oscar Aranas - (Room Steward) Hard working and efficient. He kept us comfortable and supplied us with everything we needed for our room. Garmo Gaye - (Greeter at Garden Café) A beautiful, happy person. If everyone could be greeted each morning as happily as Gamo did for us, the world would be a better place. Didia - (Maitra D in Cagneys) Concerned and friendly, she always stopped to talk a while. Even when on her way to clean up late at night. Rico SaFranca Hermaso - (Waiter in Manhattan) Considerate and pleasant, he even went out of his way to get a special salad for our group each night. Made dining pleasurable. Darlyn Melendres - (Assistant waiter in Manhattan) With a sweet smile and gentle manner, she was always in the background waiting to be of service. Read Less
Sail Date January 2020
We chose this cruise because we have cruised the eastern Caribbean many times with P & O, flying directly to Barbados. Cruising from NYC to the Western Caribbean offered something different, with a different cruise line and a very ... Read More
We chose this cruise because we have cruised the eastern Caribbean many times with P & O, flying directly to Barbados. Cruising from NYC to the Western Caribbean offered something different, with a different cruise line and a very different demographic on board. The Bliss is a lovely ship but, as others have noted, there are simply too many people for the on-board facilities. Rather than attempt a complete review of all the facilities, I would like to focus on certain features of the current offering from NCL, both good and bad. Firstly, the Free at Sea promotion, where customers get the choice of two out of five packages. The Premium Beverage package is a must have, and it works well. The limit per drink is about $15, compared with the rather more stingy $9.99 on the Celebrity Classic Drinks package. In fact, so many people were on the Premium Beverage package that the barmen were run off their feet, and there were nowhere near enough drinks waiters. Also, in the last couple of cruise days the ship had actually run out of most varietals of white wine - tough luck if you don't like Chardonnay. The second choice from the 2 out of 5 was a difficult one. We had chosen five meals at speciality dining venues, because this seemed the best value. However, in the final weeks before the cruise I realised this was a mistake. Why? Because it became apparent that so many other people had chosen this package that it was impossible to get a booking at the restaurant of your choice and the time of your choice. I changed our second package to the excursions credit ($50 credit per stateroom per daily excursion). Once on the ship I did not regret this change, as it was very difficult to get speciality restaurant bookings at convenient times. This was another problem arising from the popularity of the Free at Sea promotion. Entertainment: again, too many people on board. Seating at the entertainment offerings had to be pre-booked. As soon as we got on board we attempted to do this. Guess what? No seats at Jersey Boys throughout the whole cruise, apart from one 10.30 slot on one day. Message to NCL: This is TOTALLY UNACCEPTABLE. Guests should NOT have to compete or queue for seats at the entertainment offerings. Embarking at Manhattan: a total nightmare! Thousands of people being herded like cattle. After checking in and receiving our cruise cards, mine was rejected twice at the final gate, I suspect because the agent checking us in was new to the job. Result: hours of queueing, re-queueing and re-re-queueing. Checking in at Southampton cruise port is a complete breeze by comparison. Never again! Getting on and off board ship during the cruise: at ports where we had docked, this was borderline acceptable. After all, on a ship this size you do expect a bit of queueing. At the 3 ports where we had to tender, getting on and off the ship was very very tedious: hours of queueing in the bowels of the ship. We have cruised on big ships before (eg Anthem of the Seas) but have never experienced scenes like this. Service in the main dining rooms: very patchy, but this is not the fault of the staff, who do their best despite being run off their feet. Internet: acceptably fast, but the usual rip-off. Unbelievably, the NCL app only worked when you were connected to the internet, which means it was totally unusable unless you had paid up for full internet access. We reserved our precious minutes for sending and receiving emails. This system is so inferior to the set up on Anthem of the Seas, where the Royal Caribbean app is available at all times, whether or not you are connected to the internet. The Latitudes loyalty scheme: there was no mention of this when buying excursions with the stateroom TV. I assumed that our 10% discount off shore excursions would be applied at the end of the cruise. When I noticed that it was NOT applied, I was told at the desk that I should have asked for it!!! Admittedly, an adjustment was made at that point - I have no idea whether it was correct or not, but..... Message to NCL: Loyalty schemes which are not automatically applied at the point of purchase are COMPLETELY USELESS!!! I could go on about the ludicrous nature of the service charges at speciality restaurants, self service wine dispensers in the Garden Restaurant, the fact that water is not included in the Premium Beverage package, but perhaps I am being unreasonable. I think I am being generous in giving this cruise an overall rating of 2 out of 5. Read Less
Sail Date February 2020
We've sailed with NCL many times (platinum latitude status) and this is the first time we've felt the need to complain. This ship is not equipped to handle the number of passengers they accommodate. Getting on and off the ship ... Read More
We've sailed with NCL many times (platinum latitude status) and this is the first time we've felt the need to complain. This ship is not equipped to handle the number of passengers they accommodate. Getting on and off the ship was a nightmare, tenders were poorly organized (we actually didn't get off at one of our ports of call because we stood in the line for over an hour and didn't move, so we just went back to our room). The buffet was like a horror show - breakfast, especially. There were never enough places to sit if and when you were able to fight your way through the crowds and somehow manage to salvage a plate of cold food. The 2 small main dining rooms were an option but only until 9 or 9:30 and the largest of the main dining rooms did not open for breakfast. Trying to get into any of the shows, even the ones we had to have a reservation for, was like trying to fight your way through a black Friday shopping crowd. The smaller venues offered shows but were full to capacity at least 45 minutes prior to the show even though they advertised they would open the door 30 minutes prior. The pool area was just shoulder to shoulder people and the music was so loud you couldn't have any type of conversation. The seats were setup like a theatre throughout the middle of the pool area with loungers around the outside - probably to accommodate more people. I witnessed a bartender refilling a customer's used glass - touching it with the ice scoop as well as the sangria spout. I let him know he should not be doing that and I was completely ignored. I reported it to the supervisor but never got a response. If this was the first cruise we had taken we would never take another one. The smaller ships have, in our experience, been much more enjoyable - we wish we had our money back for this one! You need to pay attention, NCL - there's lots of competition out there! Read Less
Sail Date February 2020
I love to cruise during presidents week because I am a teacher. Being in the ship with kids does not bother me much. After my 5th attempt I finally made it to the private island but just say it does not compare to RCCL Cocokay at all! Only ... Read More
I love to cruise during presidents week because I am a teacher. Being in the ship with kids does not bother me much. After my 5th attempt I finally made it to the private island but just say it does not compare to RCCL Cocokay at all! Only thing served was some burgers and tiny tacos with soda. Royals private island gives you a FULL lunch and readily accessible drinks. Not one time did I see a cocktail sever come by at all! To be a brand new ship I don’t understand why the pool area is so small with chairs crammed together. The service was not what I expected as I would give it a 4 out of 10. There were some great staff members onboard that did stand out however. My gf and I had a 2 hour dinner in dining room that should have taken no more than one hour. I do not like how they nickel and dime you at all. If you do a “sail away” cabin it is the cheapest way to go however, if you want the “free at sea” promo the same room is now 300 bucks more and then they hit you with the service charges. Oh want “ free internet”? Yea it’s free with an activation fee of course. Want your shore excursion credit of 50 bucks?! Ha! NCL charges way more so you aren’t saving there either. Bottom line is NCL finds ways to nickel and dime you pay attention! Sticking with Royal for now on. Read Less
Sail Date February 2020
Norwegian Bliss Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.9
Entertainment 4.0 3.9
Public Rooms 4.5 4.1
Fitness Recreation 4.5 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.7
Enrichment 4.0 3.5
Service 4.5 4.0
Value For Money 3.5 3.5

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