1 Helpful Vote
Sail Date: July 2019
We have been on many cruises and cruise lines. My husband has done over 25 cruises. Quick Summary: Ship - Beautiful, a little choppy not as open. Maybe because it was made for Alaska. Embarkation - Easy Debarkation - ... Read More
We have been on many cruises and cruise lines. My husband has done over 25 cruises. Quick Summary: Ship - Beautiful, a little choppy not as open. Maybe because it was made for Alaska. Embarkation - Easy Debarkation - Nightmare Ports - Beautiful Port times - Horrible, we only had a couple hours in two ports and Glacier bay was 4/5 hours (not all day) Cabin: beautiful and new.. not much difference in the categories though. Hot tubs: kicked out every night at 10:00pm Pool: small Go Karts - $15 per ride, tiny track Laser Tag - not free never did it Messaging App: Gliched often missed messages and $9.95 per person Specialty dining: amazing food Buffet: average Staff: Just ok, not nearly as friendly as other trips. A rude staff member asked my 19 year old where his parents were. Excursions: Great! You must book excursions most days or you will be bored due to the horrible short port times. Shows/activities: just ok, Jersey boys was good, Havana and comedy show were bad. Overall the cruise was extremely expensive and there was an upcharge for everything you walked by. Beware!!! You will spend much more money on board if you have children. We booked this cruise way in advance with a group of 10 in 4 rooms and we grossly overpaid. They had the same rooms a thousand less per person 90 days before. We called and we got a 25% of total difference credit and some room upgrades. Robbed!!! I suggest you book 90 days before when sales run and people didn’t pay in full. We are done with NCL for now or maybe cruising all together. We spent 13k without airfare for 2 mini suites for 4 people. Read Less
1 Helpful Vote
Sail Date: June 2019
We were a group of 8 traveling with family which included 3 children (5, 9, 10). We thought it would be fun for them as well as have the opportunity to see Alaska and it's wildlife. Because the ship is so large getting on and off ... Read More
We were a group of 8 traveling with family which included 3 children (5, 9, 10). We thought it would be fun for them as well as have the opportunity to see Alaska and it's wildlife. Because the ship is so large getting on and off took forever. The elevators were almost always crowded. The food, although there was lots of variety all tasted the same--salty, oily, fattening! Not enough healthy choices. The stateroom had a very small balcony and the bed reached almost to the desk. It was cramped and hard to get around, no room for a chair with a back!--we thought we paid for a good stateroom! The ports were interesting but the time was limited. Too much time at sea. We went dogsledding via helicopter in Juneau and that was fabulous! Skagway wildlife excursion was way too long and we saw NO wildlife and the guides seemed uninterested. Because there was a medical emergency we were late getting into Ketchikan and missed opportunities to go on the bear adventure we had planned on. The next day was all at sea and we got to Victoria at night! Took almost an hour to get off the ship, taxi/bus lines were long and we had to be back on board in less than 3 hours! Shops in Victoria were mostly closed, not much else to do. Wished we could have spent the time in Ketchikan. Lots of games and mediocre entertainment on board but how many bingo or deal or no deal games can you play? We wanted to be outside experiencing the wonders of Alaska. WiFI was extra and we had to share it! Only one device at a time! The service was good and the staff was very nice. This ship and this cruise just had too many people and it made it difficult to do anything. I've been to Alaska on Princess much better experience! Read Less
1 Helpful Vote
Sail Date: June 2019
Staterooms were clean but very small in comparison to other ships we've been on. Noise from decks above should not be heard in rooms below in a modern ship. If you book on deck 5, bring your sleeping pills as it will be noisy. ... Read More
Staterooms were clean but very small in comparison to other ships we've been on. Noise from decks above should not be heard in rooms below in a modern ship. If you book on deck 5, bring your sleeping pills as it will be noisy. Photography is a big miss on NCL's part. Photos taken at dinner are strong-arm sold on the spot and are not available once you leave the restaurant. There are plenty of gimmicky backgrounds for pictures and no shortage of NCL badged borders. If I wanted this style of photo, I would have booked with Disney. Needless to say we did not get photos. Royal Carribbean does a much better job with photos. Dining was generally okay but waiters hovered over us while expecting additional tip to be offered on the bill. signing with a tablet is fine but the interface is not ready for the consumer. It had very small font and looks like it was made for the employees. We had this issue at Cagneys. Shore excursions were generally good but overpriced. Do not go on the Bering Sea tour. You might do better to watch an episode of deadliest catch and then visit your local seafood store to see the crabs up close. Waste of money. The shows were raunchy with no notice of content so we had to find out the hard way when we brought our kids to see Havana. The app was useless and it's absurd NCL charges for the ability to e-chat with other cruisers. Overall, a great itinerary but a very poor value and many missed opportunities for NCL. Read Less
9 Helpful Votes
Sail Date: June 2019
Food was great in the specialty dining where you had to pay lots of extra money. Nothing is cheap on this cruise. Everything is extra even the free drinks in Drink Package as they add on a 20% gratuity to every drink. The Wifi sucks. ... Read More
Food was great in the specialty dining where you had to pay lots of extra money. Nothing is cheap on this cruise. Everything is extra even the free drinks in Drink Package as they add on a 20% gratuity to every drink. The Wifi sucks. Forget your Laptop. The entertainment ,was good. Stateroom was tight as we continually kept bumping the bed as we walked past it. the Stateroom was poorly designed. A large bathroom was nice. but they could not remove the barrier on our deck as we had the grand kids in the next room and wanted to expand our deck i don't like Carnival cruises. But at least they were able to move the barrier if requested. the food is very subjective but the quality from the main dining room to specialty dining was obvious of their intensions PAY THE EXTRA TO GET FINE DINING. The Fitness Center was over crowded and had to wait for a machine. and no place to set a mat down to Plank. But this was for the Grandkids and they enjoyed it Being their first cruise.plus every thing is extra . The ship was very clean.very nice looking. but have stayed in places where all the money went into appearance not quality. The grandkids did not use the teenage lounge so no comment. . I would skip the Lager ships and try a smaller one . Read Less
2 Helpful Votes
Sail Date: May 2019
We have been on 14 cruises and this was our first with Norweigan, there will not be a second. Of course what you enjoy is very personal, but we were very disappointed with the options on board for our teen and under 10 yr old. Basically, ... Read More
We have been on 14 cruises and this was our first with Norweigan, there will not be a second. Of course what you enjoy is very personal, but we were very disappointed with the options on board for our teen and under 10 yr old. Basically, you have the kids club (one of which housed kids from 3-12 in one area) or you spend money for the race track, laser tag, or arcade. They did have a couple of ping pong tables - for over 4K passengers. My youngest was crying when we picked him up from the one time he would go to the camp; they had not reached out to us at all and just said, “Well there are a LOT of kids in here tonight”). The teen last 30 minutes and checked himself out, refusing to return. The ship had movies we could attend together.... at 11pm that were decades old like Field of Dreams or Sully. Two of the musicals were not kid-appropriate at all and note that even the Jersey Boys has cursing in it if that is a concern for you. The menu was extremely repetitive. The same every day in the non-buffet for breakfast and lunch, a couple changes for dinner. Kids menu was pizza, hot dog, burger or chicken strips for lunch and dinner, not a vegetable to be had. And really odd offerings for the adults like “loaded potato skins” loaded with just crabmeat. The servers seemed very new. We had the wrong items brought to us often, they seemed perplex by their own ordering system, they would forget to take one member’s order, they were arguing in front of the guests, and stacks of plates were dropped on a daily basis. When I asked for soy milk for my youngest, I was told to go to the top of the ship, because nowhere else had it - this was while I was in the restaurant. Nearly every time, we had to call the server over to ask for a refills, perhaps they spread them out too thinly. While on one of the excursions, it was almost all Norweigan passengers and the guide receive a loud “No!” from almost everyone when she asked if they were feeding us well. We saw our room steward once on the entire cruise. Most of the time, we had to go to Guest Services to get the daily paper that gives the details off events or required forms. They left the bunk beds down each day, so that our room felt smaller than it already was. This may not seem so bad, but you are charged $15 per person per day (little kids included), so that was $420 for really lousy service for us. Also, they broke the handle on our new luggage and left it outside of our door without a word - if this happens to you, take it to Guest Services because they have to fill out a report if you want to fill out a claim afterwards. Again, the group that attending the towel folding session responded “No!” when asked if they had seen the towel animals shown because the majority had no turndown service over the cruise. We did like the observation lounge and the embark/disembark processes went smoothly. Alaska, of course, was absolutely gorgeous. However this was certainly not the cruise line for us. The kids have begged us not to go back (never a reaction to a cruise previously) so it will be “No!” to NCL for us. Read Less
1 Helpful Vote
Sail Date: May 2019
We chose this ship for its touring of Glacier National Park and for the onboard amenities like race track, laser tag, etc. What strikes me is the utter lack of good service. Every restaurant we went too, the servers were not happy and ... Read More
We chose this ship for its touring of Glacier National Park and for the onboard amenities like race track, laser tag, etc. What strikes me is the utter lack of good service. Every restaurant we went too, the servers were not happy and provide only basic service. You had to ask multiple times for refills. They reached over people when serving, even spilled water down the back of some poor lady. Often they pressed themselves against me to reach across the table to fill coffee and water. The served our food in random orders, some getting soup while others got appetizers and then serving the others soup while the remaining got soup.It appears they have not been trained on proper serving techniques. Often, you have to flag them down to get items forgotten. We paid a surcharge and ate at all the upscale restaurants. Found 3 hairs in our food at Ocean Blue- one in salad, one in my son's drink and one on our steak. We pulled them out and let them see them. They apologized but we left...this is the restaurant that you pay for specialty fees and then pay another surge of 12 per person to eat and believe if or not, after essentially paying 3 different charges to eat here, if you order lobster or shrimp, you will be charged an additional fee. Once again, the service was slow, inattentive and ungracious. The food in all of these restaurants was just okay. We did not attend one bar or one restaurant where the wait staff was happy or civil. The noise on the ship is at a very high decibel. It is very unsettling. The cruise director screams in the microphone near the main areas , restaurant and coffees so you can't enjoy this areas unless you can stand the LOUD annoucements he makes as he plays games. The Buffett was pretty highly traffic and loud. Seats very hard to find. The observation deck is where most people went and camped out all day, sleeping and sitting on the floors. It was soothing and quite a beautiful area. Bartenders here are the happiest We are pretty laid back and don't expect a lot but the basics are lacking on this ship. This cruise line charges you for everything they can think of and its wearisome. You reach for you wallet every minute. All said and done, this ship costs a great deal more than others that offer a much better product. From what we heard from fellow passengers, this cruise was not a good one. I would rate this cruise below average in food, service and entertainment. Honestly, we regret going on NCL. Princess, Royal or Celebrity would have been same dollar wise. Read Less
2 Helpful Votes
Sail Date: May 2019
I planned an Alaskan Cruise for a year before my husbands birthday, I chose the Bliss because it was said to be an awesome ship. While the ship was very nice, we were really disappointed with the food quality. The dining rooms had ... Read More
I planned an Alaskan Cruise for a year before my husbands birthday, I chose the Bliss because it was said to be an awesome ship. While the ship was very nice, we were really disappointed with the food quality. The dining rooms had limited selections and the quality of the food was poor. I've had better food in a cafeteria. Normally food on cruises we've been on was great. We couldn't even eat any of the desserts the entire week, they were dry and awful. The other issue was how many people were on the ship, the elevators were a nightmare and everyone felt packed in everywhere we went. Way too many people. I wish we had gone on a smaller ship with better food! We stayed in a mini suite, which was very nice, the bathroom shower was great. The bed was like a board though, we were happy to get off the ship and sleep in a normal bed again. Read Less
1 Helpful Vote
Sail Date: May 2019
Embarkation was not a smooth process in Seattle. Staff forget to give several of us boarding passes. We were disappointed when we saw our cabin. Our travel agent said he booked a cabin with an ocean view in the middle of the ship. ... Read More
Embarkation was not a smooth process in Seattle. Staff forget to give several of us boarding passes. We were disappointed when we saw our cabin. Our travel agent said he booked a cabin with an ocean view in the middle of the ship. Our cabin was at the front of the ship with a window with a partially obstructed view that looked out on the deck where staff took their breaks; we did not have an ocean view. When we went to guest relations to try to resolve the issue, the young woman rudely told us that the ship was overbooked and there was nothing they could do. I asked to speak with a supervisor about a partial refund due to not receiving what we paid for; after waiting about an hour a supervisor came out to meet with me. She told me that they were international waters and did not have to follow any U.S. laws and then threatened to detain me for bringing this issue to their attention. I asked to speak with her manager to resolve the issue. The guest relations manager called me later in the day and said that their corporate office said to contact them after the cruise to resolve the situation. Our travel agent contacted us to say that the corporate office contacted him saying that I was was threatening the guest relations staff by asking about this issue. I contacted the guest relations manager and she said that I had not threatened her nor any of her staff; she did not know why corporate would make this false accusation and reassured me that none of her staff were out to detain me. After the cruise, I contacted the corporate office and have not received a response back to date. It is illegal to charge for a service and then provide a different service. The guest relations staff have done nothing to resolve the issue. The buffet often did not have enough seating. We had to carry our food to other decks or eat at the restaurants. The onboard entertainment was not very good. Activities included folding towels in the shape of animals, watching cakes be iced, and "game shows" where people shared places they have sex (Walmart parking lots, freeways, etc.). The best entertainment was the Jersey Boy show. The Havana show was only 45 minutes and did not have much of a story line; several people said they were disappointed as they left the theater. Read Less
1 Helpful Vote
Sail Date: May 2019
My sister's family and I wanted to plan a trip with our parents who live in another state. Alaska has been a destination we have all wanted to visit. A cruise was the perfect answer for our family of 8. The boarding process was ... Read More
My sister's family and I wanted to plan a trip with our parents who live in another state. Alaska has been a destination we have all wanted to visit. A cruise was the perfect answer for our family of 8. The boarding process was awful in Seattle. While checking us in, the attendant had confused me and my mother's name which caused multiple trips to Guest Services to have corrected over the course of cruise. This ship is large and we requested to have at least rooms on same floor, however they were not able to accommodate us. The food at the buffet and the restaurants was not enjoyable at all. Bland tasting at best. The entertainment was poor. The Jersey Boys was excellent as well as the Shopping presentation other than that, there was not much else for entertainment unless you count the Casino. The comedy club was filled to capacity for every show and you would wait in line to then be told they reached their capacity limit. So, we never got to see any of the Comedians. The port stops for Juneau and Skagway were great in length and allowed us to experience some great excursions. With that said, our stop at Victoria, B.C was poor. We were allowed to start leaving ship at 8:30 pm but that took an hour to disembark. Nothing was open Victoria. We could not book any excursions due to it being night and having to return to ship by 11:30 ( we were only docked there 3 hours ). I feel this was a waste of time as we were not able to enjoy any part of Victoria which was a stop we were all excited for. Overall, my experience was poor and my family is in agreement. I would not recommend Norwegian Bliss to anyone. Read Less
1 Helpful Vote
Sail Date: May 2019
As an experienced cruiser, (this is my 9th cruise) I expected this to be a very relaxing and enjoyable itinerary. Unfortunately, this ship is definitely not designed for Alaska. A tremendous amount of space was devoted to pools, water ... Read More
As an experienced cruiser, (this is my 9th cruise) I expected this to be a very relaxing and enjoyable itinerary. Unfortunately, this ship is definitely not designed for Alaska. A tremendous amount of space was devoted to pools, water features, outdoor dining, race track, mini golf etc. Most of the time, these things were closed due to cold temps and high winds. Once we saw some of the incredible scenery, there was no place to sit. You were basically forced out on deck which was very cold and windy. The observation lounge was the only interior space but people were 3-4 deep at the windows. You couldn't see anything. (and the windows were quite dirty) I do want to give the National Park Service kudos. They boarded the boat in Glacier Bay and did a terrific job narrating the points of interest, pointing out animals (whales and a bear), and generally adding interesting history and culture to the park. Finally, a good use of my tax dollars! I do believe the staff tried their best to accommodate all the passengers as this was a very full ship. However, their management needs to do a better job of providing processes and procedures to keep passengers informed. For example, I tried to participate in a wine tasting in the Cellar the first day at sea. The head waiter was so flustered with 25 people trying to sign up. He really lost his composure. There were so many people because few instructions were provided on how to make reservations, what wines were being tasted and what the additional costs were. It was really an avoidable issue. Also, anything you pre-booked from the website for dinner, shows, etc. didn't load into the schedule on the ship's tv or reservation system. The reservation thankfully showed up at the venue but because you couldn't see it, I inadvertently overbooked my activities. This was disappointing because I couldn't rebook one of the shows. Also, skip the specialty restaurants on this ship except the steakhouse. I went to the Italian and Mexican and both were horrible. Definitely not worth the additional cost. While the steakhouse's food was good, the prices were high. The wait staff needs more training. I tried to order one of the wines featured on that night's menu but he didn't know it - it was also sponsored by the cruise line. Another waiter tried to serve port wine over ice. I would also recommend Norwegian look into changing the itinerary for this cruise. We did a morning cruising Glacier Bay, a day at sea, a morning in Ketchikan and an evening in Victoria. Back to back, it felt like we were confined to the ship for 3 days. They needed more time in Ketchikan and Victoria. We were only in Victoria for 2.5 hours. It took longer to get off the ship and into town than we were in town. And, because we were there in the evening, many of the stores and restaurants were closed. It was a waste of time. Overall, skip this cruise. Wait for winter when the ship will be in the Caribbean. Read Less
Sail Date: April 2019
It was kind of stressful being on this cruise from LA to Vancouver, right from the start till the end. Embarkation: It started with embarkation, long lines, no directions for people arriving by public transport and worst for ... Read More
It was kind of stressful being on this cruise from LA to Vancouver, right from the start till the end. Embarkation: It started with embarkation, long lines, no directions for people arriving by public transport and worst for Platinum NCL customers: no skip the lines possible. Food/restaurants: The speciality restaurants were the only places where we could find a quiet atmosphere to enjoy our meals. The complimentary dining rooms, as well as the buffet, were always crowded and often offered mediocre food. Items like the evening Nutella crepes that used to be complimentary on cruises I did with NCL before are now sold for 5 bucks plus gratitudes. Pools: It's kind of odd, that there is no indoor pool for non-suite guests on this ship, that was particular build for Alaska. On most days of this cruise, it was too cold to use the pool area. Guest services: When visiting the cruise next team I had an unpleasant encounter with one of their team members. She was very pressing to sell at least two or more cruise rewards. After telling her three times I don't want to change my purchase, she was still in her pushing mode, so I had to leave this unpleasant person. Read Less
3 Helpful Votes
Sail Date: April 2019
I had always thought bigger was better, however this was not the case. with 4000 guest on board the elevator situation on board is dreadful. Since the ship onl;y has a 2 elevator banks and upwards of 18 floors, you are always stuck waiting ... Read More
I had always thought bigger was better, however this was not the case. with 4000 guest on board the elevator situation on board is dreadful. Since the ship onl;y has a 2 elevator banks and upwards of 18 floors, you are always stuck waiting for an elevator you can sqeeze into. As for activities we were only able to catch 2 shows and one of which cost an additinal 29.95 per person for and we had to sit in folding chairs...great show but i didn't think i paid to sit in a folding chair. almost everything on the boat needs to have a reseravtion, over a 7 day trip i was unable to reserve any other dinding options then what i had setup about 4 weeks prior to sailing, and was unable to get a spot to race the go karts. We love the comedy shows and once again we were unable to see any of there shows besides the one held in the large theater due to having to make a reservation. Also we had no idea that there was a reservation system from boat tenders in cabo as well. lastly my big concern, i didnt know it was ok to smoke marijuana on the ship, there had been multiple people smoking in the smoking section and my wife had discovered used aluminum foil that had been burnt and there were signs a "substance" had been smoked off of the foil. this was reported to security and im not sure if anything had ever been done about it.... But as a person who normal takes my child with, this was a little uneasy feeling, however after seeing how easy security seemed to be, i wasnt shocked by this. after multiple sailings with ncl this has by far been the worst, and i may cruise with them again, but for now i will be looking into a diffrent cruise line. Read Less
1 Helpful Vote
Sail Date: April 2019
I used to love Norwegian. The Epic was my first cruise and I went on several after that before trying Royal Caribbean and Celebrity. One thing I always loved about Norwegian was the value. That has all changed. Now everything costs ... Read More
I used to love Norwegian. The Epic was my first cruise and I went on several after that before trying Royal Caribbean and Celebrity. One thing I always loved about Norwegian was the value. That has all changed. Now everything costs more. Margaritaville has a hamburger I like. When I was on the Breakaway a few years ago I went to Margaritaville every day for lunch. It was like $12 per person. Kind of high but reasonable. Now it’s $15 with a 20% gratuity so that is $18. That hamburger is not an $18 hamburger and lunch for 2 people is not worth $36 and that does not include drinks! All of the specialty dining is more expensive and a la carte. Dinner at La Cucina used to be $14.95 on the Getaway. Now if you get a 4 course meal you are talking $30 to $40. Olive Garden is 10x better than La Cucina and I can get dinner for 2 people for less than $40. NCL wants me to spend nearly $80 for 2 people? They are out of their mind! And one night we got the prosciutto pizza to share. It was a cheese pizza with 5 small pieces of prosciutto. It was not an $18 pizza. I get pizza every Friday from Papa Johns or Donatos and I pay less and get more. Cagney’s used to be a special night; a great filet with delicious sides. This cruise I got an 8 oz filet and it was cooked perfectly but had zero flavor. The chef didn’t even put salt and pepper on it. Luckily I used one of my dining plan vouchers otherwise that steak was $30+. I can get a beautiful filet for $22 locally, put a delicious rub on it, and after 2 hours in my sous vide I have a steak Norwegian would be begging me for. The only positive thing I can say is that I ate in Taste for lunch and dinner because I was tired of paying for food and the food was just as good as the specialty restaurants and the service was 10x better. The servers were very quick and attentive whereas we waited 5 to 15 minutes for the servers in the specialty restaurants to bring us anything. Deck 17 is an epic failure! The doors are not automatic. In order to open the sliding doors, you have to physically touch a sensor. I have limited mobility and I have very limited reach. I could not physically touch the sensor. I tried to use a short dressing stick that I carry to press elevator buttons but the sensors were capacitive so the only way to activate the sensor and open the door was to use an actual human touch. Touch sensors are absolutely and ridiculously stupid! To make matters worse the button is not always in the center of the door. Sometimes it’s on the wall. Has NCL ever met a handicap person with mobility issues? I don’t think they have. We don’t all have full use of our arms. Note: Celebrity ships have similar buttons you have to touch to open doors but their buttons work with my dressing stick. Smart! But wait, there’s more. Have you ever tried to maneuver a 3 wheeled scooter down the length of the ship with beach chairs on either side? If you haven’t let me tell you it’s not an easy thing to do. Now add some wind breakers in the middle and you have a near impossible situation. Now one must try to maneuver around beach chairs and a divider. I have no idea why these wind breakers were installed in the first place. The best part about sitting on the top deck is the ability to stare out at the ocean and have the wind cool you off from the hot sun. If someone doesn’t want wind they can go to deck 16 or the Spice H2O deck. Wind breakers are absolutely and ridiculously stupid! Note: On Celebrity ships there is a walkway at least 10 feet wide all the way down the ship. That means if someone is standing I can go around them. There is also enough room for 2 lanes of traffic. Smart! The Getaway, Breakaway, and Bliss have 28 inches of walkway. That means if I am on my scooter I can’t turn around, people have to stand on beach chairs so I can pass, and the traffic is one way. Stupid! Read Less
3 Helpful Votes
Sail Date: April 2019
First things first getting on the boat felt eternal. And our walker-talkies were taken from us. No where did it say we were not able to take them aboard. Once on the boat the balcony room storage was way less then on carnivals. Having to ... Read More
First things first getting on the boat felt eternal. And our walker-talkies were taken from us. No where did it say we were not able to take them aboard. Once on the boat the balcony room storage was way less then on carnivals. Having to hustle from line to line just to book shows dinning and laser tags/go karting was a pain. The days and times that would work for us and the size family of 5 was almost impossible to coordinate. Free styling is not freeing at all. Wait times to have dinner was eternal. My boys did not in any why like the hr and a half long service. The whole cruise was a constant wait game. There were so many floors of rooms and not enough social areas to socialize. The observatory was the only place and many people made it clear children were not wanted around. If I can’t drop them off at the club and the only place open is the pool which was a see of people with no open area available. Were else am I to have family time with my family. The atrium was super small and everyone fighting for seating. That place was out of the question. The elevators where never empty 3 had to pass by before there was even enough room to get on one. And going down or up 10 or so floors with children was not in any way doable. Many of the staff were in a constant rush and had little pacientes if you didn’t understand the way they ran things you were quickly pushed aside and having to help you was a strain on them. Food was very bland and nothing called our attention, even the deserts were flavorless. The kids club was alway at capacity and there were times my boys were not accepted in. If they were accepted having to wait 30 min to drop off or even pick up was a given. Shows were not that interesting and we were only accommodated the late times and our kids were grouchy with tired ness by then. If we had any hope of seeing an earlier time we had to wait in the stand by line to see if we were allowed space in. Once again waiting in lines. The buffet was a war zone of people fighting for seating and yet again waiting in long lines for food. With children we tend to not get off on the ports me and my husband have traveled to these ports in the past and knew what to expect. We however did get off on Puerto Vallarta the one excursion we did do we do not recommend. Do not do Puerto Vallarta city sites. The guide lost 12 people in the group and we were afraid to relax thinking he was going to take off to the next stop with out us. We had to keep a constant eye on him to not be left behind. Room service is not free $7 charge and they always always made a mistake and were very rude on the phone. Not a relaxing vacation what so ever. I will never recommend this company nor will we be returning customers. Read Less
1 Helpful Vote
Sail Date: April 2019
Let me start off by saying I work with the public on a daily basis. I WAS happy to see the wash stations at the buffet entrances. With that said, my mom and I both got terrible colds about the third day into our what was suppose to be a ... Read More
Let me start off by saying I work with the public on a daily basis. I WAS happy to see the wash stations at the buffet entrances. With that said, my mom and I both got terrible colds about the third day into our what was suppose to be a wonderful mother daughter trip. I haven't been sick in four years, terrible coincidents, possibly. OR..maybe there were too many germ breeding children. Had we have known that it was California's spring break we would have picked a different week. I got so sick I was very close to calling the doctor on the ship. I had to cancel my massage the last day because I was coughing so hard there was no way I could've laid flat on my back. Beyond being sick, there was absolutely no reprimand by your staff what so ever. Kids running into people because of lack of supervision. Screaming and belching in the buffet dining hall. Incessantly running up and down the hallways of the rooms the ENTIRE week. There was a complete lack of respect for the people that paid a lot of money that wanted a relaxing cruise. It was the farthest thing from relaxing. I've been on both Royal Caribbean and Carnival and I've never experienced THAT many kids. They were being so abnoxious at one point I was looking forward to getting home. I shouldn't be thinking that on a wonderful mother/daughter trip, right? Everytime we'd find a nice cozy spot to curl up with our books on the observation deck there would be a group of kids, with absolutely NO adults, come sit near us being loud, making a scene, totally distracting, and VERY disrespectful. That seemed to being a common denominator throughout the whole week. Kids being very disrespectful with no parental supervision. I think this will be my first and last Norwegian cruise unfortunately. Way too many kids! Read Less
Sail Date: March 2019
We picked this cruise because it traversed the Panama canal and had ports of call we had not been to. We were very disappointed in NCL. The crew ranged from outright hostility to complete indifference. The menu was not varied enough for ... Read More
We picked this cruise because it traversed the Panama canal and had ports of call we had not been to. We were very disappointed in NCL. The crew ranged from outright hostility to complete indifference. The menu was not varied enough for such a lengthy cruise, and the food only mediocre at best. And they up charge for everything. This has not been my experience in other lines (Royal Caribbean, Holland America). The day before the cruise ended we didn't even get any disembarkation information or luggage tags. I had to go back up to the service desk and even then was only directed to a table with a few colored tags and no information. Ports of call: I really liked Cartagena Columbia and Costa Rica. Guatemala - the closest area of interest is 90 minutes one way from the cruise dock. Further, it was Passion day, so none of the tours were going into the city proper, they would drop you off outside the city. NCL not only didn't cancel the tours, but they didn't reduce the price on them either. Needless to say, we explored the market at the dock and got back on the ship. The entertainment on the ship was a mixed bag. Jersey Boys was great, as was the Beatles tribute band. Havana was ok, but not great. Aside from the shows, a lot of the "entertainment" listed in the freestyle daily were events trying to sell you something, limited to certain guests, or outright cost money. It just seemed like the planning and running of the daily ship events was so poor. This isn't their first rodeo, I expected better. Read Less
4 Helpful Votes
Sail Date: March 2019
After boarding ship and going to our cabin the very first thing we saw was a used condom on the balcony. Then the hangers were piled on the closet floor and a used bar of soap from the previous guest was left in the shower. Those were ... Read More
After boarding ship and going to our cabin the very first thing we saw was a used condom on the balcony. Then the hangers were piled on the closet floor and a used bar of soap from the previous guest was left in the shower. Those were the main things in addition to some other minor issues,,, We understand things happen and were expecting the staff to immediately handle the situation, but 12 and 15 year old children still don't understand why or what a condom is doing in our cabin. Not happy at all. Once housekeeping was called and given a chance to correct the issues the steward supervisor said someone would come clean it and just walked away. I asked him to take the condom with him, but he just left. Then I went to the guest services desk and after a 19 minute wait were greeted by the housekeeping supervisor who said they will get there to clean the room again soon. That day there were no considerations made and there was no sense of urgency to correct. Worst of all there was no closure, empathy, nor follow-up from management. It was not until the third day of our vacation that I asked about the issue at the front desk and if there was closure. Unfortunately, it took e showing the photos and the likelihood that 'd share an honest review online that I finally got the attention. In my opinion, there is not must that can be done to correct the condom found on the balcony by our children. GiGi, assistant Housekeeping Manager offered a $100 obc which we declined and they posted anyway. This was our third Norwegian cruise Getaway 2016 and Escape 2017 (RCL Oasis was 2018). Not a great start to our annual vacation. Overall, the vacation was good and even the worst cruise experience can be a great vacation. 7 great sunrises and 6 great sunsets... Friday night sunset was missed due to a dinner reservation and late departure from Nassau. The "waterfront" deck is one our favorite parts of the ship. Entertainment was good overall: Havana was "ok", Jersey Boys was very good, Hypnotist Richard Barker was awesome, and the music around the ship was good as well. Dining was "average" a best: service better than expected and food quality hit or miss. The buffet and main dining rooms were good/average food quality. The premium dining in Le Bistro and La Cucina were great. Unfortunately, Cagneys was again a bit of a let down :( It seems like there have been cuts on food costs and quality has suffered a bit. Ports and excursions were as expected. Eighth time to St Tomas and our first excursion to Megans Bay. Tortola was or third time and just walked around town a bit. Nassau has one of the prettiest sail in and away, but usually we stay on the ship in Bahamas :) Our kids 15 and 12 were very excited about the go-carts and laser tag. Unfortunately, the week passes were sold out before the sail away. We paid for a couple laps around the racetrack, but at $10 per person per 5-7 minutes was not a good value in their opinion (or mine since I paid). The real estate used for racetracks and laser tag was a sacrifice of other areas which were omitted or cut back. We will not likely choose another cruise with either go-carts or laser tag. I guess to wrap up this review, stuff happens. Sometimes people are disgusting and leave used condoms on balconies. When I purchased / reserved our seven day cruise I put my trust in Norwegian Cruise Line and their ability to clean up after disgusting people's behaviors. The worst thing about the whole thing is the lack of response, empathy, or care. Hopefully, this review and others may affect change with Norwegian and the way they handle future situations. Read Less
Sail Date: March 2019
A beautiful ship but the food was poor quality compared to Celebrity and Princess. As an avid cruiser for more than twenty years, this was my worst cruise choice yet. A white fish dish over a bed of white rice should not be covered in ... Read More
A beautiful ship but the food was poor quality compared to Celebrity and Princess. As an avid cruiser for more than twenty years, this was my worst cruise choice yet. A white fish dish over a bed of white rice should not be covered in brown gravy. Mushroom caps should not be rock hard and ready for a sling shot. Gnocchi are meant to be soft and delicate, not torched to hard consistency. Do you inspect your plating before it leaves the kitchen? You might consider this. I could likely write pages on the quality of the food. Your Garden cafe has very poor choices compared to other lines. Ocean and Teppanaki are likely the only mediocre choices on this ship. If you are going to attempt Italian cuisine you should really consider consulting an Italian chef. Bar staff were the most pleasant, especially the gentleman running the Sugercane Mojito Bar. Some of the staff at the entrance to your dining options really need to brush up on customer service skills. First night on the ship I was appauled at the attitude of the woman at the entrance to Teppanaki. If you smoke, there is only one place at the back of the ship to do so. This area was closed every night for a private party. Smokers were moved to the race track deck to accommodate. Let’s move smoking to a deck with children rather than allow in the cigar lounge. Accommodating my spouse I could hear the anger of other cruisers. I was extremely disappointed in this line, having heard great reviews over the years. This was my first and last sailing on this line. Read Less
Sail Date: March 2019
We booked this cruise about 1 year ago, paid a lot for 5 rooms and kept getting invites to bid for upgrades, meanwhile on other lines they typically upgrade at no costs, needless to say we ended up on the 5th floor paying for an ocean view ... Read More
We booked this cruise about 1 year ago, paid a lot for 5 rooms and kept getting invites to bid for upgrades, meanwhile on other lines they typically upgrade at no costs, needless to say we ended up on the 5th floor paying for an ocean view what the balconies costs, that wasn’t the biggest issue if you do not pay even much more to upgrade to the haven which is actually floors that are private that include a large pool, including a lap pool 4 large hot tubs a restaurant and a beach club, this space taken out of the ship makes this ship severely crowded and hardly anyone was using the havens private facilities. Impossible to get a lounge chair at the crowded adult pool every day. Food was good but service was average, At Cagneys they sat us in the bar and fed us dry filet mignons that we’re prepared, this was our third ncl cruise so we know the key differences. The ship Oversold the escursions, we know it would be a busy week but on larger ships are manageable but not when the space is limited by the poor architecture designed to separate guest this does not work and we paid way too much money to feel like second class citizens. We know there are suites and clubs that can be restricted but not 1/4 of the ship which took away from our experience and many others we get left with average service and overcrowding, this was our least favorite cruise out of 25 Read Less
2 Helpful Votes
Sail Date: March 2019
We unfortunately went at a very bad time of the year. The ship was sold out. No room upgrades. We only made it to one show and that was because we waited in the standby line for 30 minutes. The specialty dinning location were full which ... Read More
We unfortunately went at a very bad time of the year. The ship was sold out. No room upgrades. We only made it to one show and that was because we waited in the standby line for 30 minutes. The specialty dinning location were full which meant the coupons we had were useless (dinning package). We did get into the ocean but that's an upcharge. . You can plan on taking 5 + minutes to get a drink too. The bars are packed. You'll eventually find a bar that isn't as busy. The smoking area was confined to a very small section of the H2O area and was closed periodically. Not a ship if you're a smoker. The food wasn't that great at the Ocean (small portion, cold), Smokehouse (expected better food, cold and band wasn't to my liking). The Garden Café was OK but the ice cream section was often closed and you have to wait in line...always. Observation deck is nice, quiet. But the best seating was always taken. (you know... book, towel, shoes holds the spot.) I wish the photographers would back off. There in your face a lot. The Brittan's Finest Band was good. (best Beatles cover band I've seen). St. Thomas, and Nassau were good shopping port but Tortola is still recovering. The worst was getting off the ship the last day. The lines were unbelievable. We got in a line we didn't need to for 20 minutes because there was insufficient direction once you got into the port. I think NCL has to get the reservation system working better. People get reservations for venues and then don't use them. You'll walk by a nearly empty venue but yet can't get in. I'd like to see NCL give us some insight on when to expect lineups and when not too. I would consider a cruise on a different date or option for the Heaven. Read Less
Sail Date: March 2019
This was my first cruise, so I didn't have anything to compare it to. That being said, I've stayed at many high quality all-inclusive resorts. I was very disappointed by the Bliss, the staff, and the overall cruise. Firstly, ... Read More
This was my first cruise, so I didn't have anything to compare it to. That being said, I've stayed at many high quality all-inclusive resorts. I was very disappointed by the Bliss, the staff, and the overall cruise. Firstly, the staff looked MISERABLE. No one was happy. I felt like a burden to the waiters and bartenders when ordering. No one had a smile on their face and when it was time for me to place my order, I was pointed to and oftentimes not even talked to. It felt like a hole-in-the-wall bar on a busy Saturday night. The layout of the cruise ship and lack of elevators was maddening. Most of the restaurants were in inconvenient locations and were LOUD. This ship needs many more elevators. We often gave up after 5-10 minutes of waiting and took the stairs. Next, the casino was an absolute sham. The dealer at the roulette table missed my winning bets TWICE and the blackjack dealer was tipping off other patrons at my table. I've never seen this type of thing before. It was absolutely sickening. Next, the pool area was a joke. There was ONE pool for 4200+ passengers and ALL of the chairs were filled up all day, every day. I hated how the hot tubs were an afterthought and tucked away from the pool. They--no surprise--were also always filled up. The shops on board were a complete rip-off. The prices were super inflated and the employees were rude. They all-but rolled their eyes when I asked to negotiate a price. NONE of the staff members were memorable, approachable, or friendly. NONE. It was like I was a guest at a busy restaurant and was an inconvenience to them. I didn't feel welcomed. Also, I never once met my room caretaker. I didn't even know his name, or did he even wave to us when we were around. I was also very disappointed by the port stops and excursions. I didn't at all feel like I got my money's worth. All of the port shops were tourist traps and were way too expensive. No one there was friendly either. Furthermore, it was NEVER explained which ports required an ID for re-entry into the boat or what to expect at every stop. As a first time cruiser, I could've easily forgotten my ID and then not allowed back on the boat. I was not prepared for this. The entertainment was awful. If it wasn't for Jersey Boys, I'd call it high-school drama level. I left this boat frustrated, ripped off, nickle-and-dimed and completely unsatisfied. It makes me never want to cruise again and that deeply saddens me. Pros: * Dining options * Great food, all the time * Go-Karts * Jersey Boys was great * Great, clean balcony room * Beautiful ship * Onboarding/Offboarding was quick and easy * Great wifi Cons: * Unhappy, defeated staff * Service was slow and sloppy * Casino was a sham * On-board shops were a scam * Ports were forgettable * Not enough elevators. Not even close * Pool area was small and lacking. No chairs available * The entertainment was downright embarrassingly bad * Daily activities were poorly put together and lacking in quality * Ship layout was...weird... to say the least Read Less
2 Helpful Votes
Sail Date: February 2019
I learned something valuable on this cruise: how to remove gratuities from your account. We arrived at the port and had an easy check in experience. This was around 11 AM and there were no lines and we walked right onto the ship. They ... Read More
I learned something valuable on this cruise: how to remove gratuities from your account. We arrived at the port and had an easy check in experience. This was around 11 AM and there were no lines and we walked right onto the ship. They did not take our pictures but instead use the pictures from our passports. This was a first. The first thing we did was check out the Go Carts and Laser Tag area in hopes of learning about package deals. There was no one there, so we came back later that day. We learned that you need reservations for both of these activities and package deals were expensive. Fine. They were open at the time and so we asked to reserve a spot, now. The crew seemed disinterested but complied and we started off the trip with a Go Cart experience using the 2 seaters. We were asked to watch a video and then the crewmember gave us instructions (while facing away from us). We put on the balaclavas and they slapped on the helmets and we were off. It was fun, but I do not think it would’ve been fun if there were more than 2 go carts on the track. We did not do it again, thankfully. The Laser Tag was also enjoyable, but the video they made you watch had nothing to do with how you actually play the game. It rained on us and so they refunded our play. More on this later. The ship was decent. There is no grand atrium or staircase area but I did not miss it. Instead, it was replaced by the magnificent Observation Lounge. I would have spent more time up here if I could have. Watching the sea rolling forward on sea days and the ship come into the various ports was fantastic. It was crowded during the day and deserted at night. There was one bar up there and no bar service (*see below). A light buffet was provided there during the day only. The other bar areas were OK. Most of the bars have inside and outside options with the Waterfront on Deck 8. Each bar area had a unique cocktail on tap. They were interesting to try, just for the fun of it. Our children, 9 and 10, enjoyed the kids club “Splash Academy”. The kids program is exactly the same across every NCL ship we have experienced so far (4x NCL). My children actually have come to enjoy knowing what to expect. We ended up tipping the kids club staff what we took away from the general gratuities. Will not rehash the pool and lounge chair experience which was exactly as all of the reviewers have stated. We made bets as to which waterslide riders would not make it through both loops (50-50 shot). The food was mediocre, as previously stated. It is worth again stating how the food was often cold in the buffet. Truly remarkable. Fortunately I prefer breakfast and there was always piles of bacon hot and ready. All of the entertainment was painfully loud. Bring earplugs. Now the worst of it: The Service. I have never experienced such a dejected and seemingly miserable crew. There was no personality. There was no service. The bartenders did not look you in the eye. Instead of asking what you were having they just pointed at you. There was no walk around bartender service anywhere except the pool and theatre and even that was very limited. You had to go uo to a bar to get your drink. One of our daiquiris had human hair in it (not ours)! But at that point in the cruise I realized there would be no point to go back and complain. In the buffet, there were no waiters to bring drinks or ask about your day. The waiters were all used as busboys, leering, waiting to snatch your plates. They did not speak to you other than to ask you if you were done. Our experience in the specialty dining restaurant, Los Lobos, was particularly unusual. We started with one waiter who took our children’s orders and explained the dining package options and menu to my elderly in-laws and then left. Then another waiter came with the drink menu. Fine. That waiter then tried to take my children’s orders again, explained a whole different set of dining rules to the in-laws and left no time for us to review the menus before requesting our orders. The in-laws were confused and it became a big disastrous miserable experience. Our physical room itself was to be expected. An outside balcony on Deck 10. It is notable that for a party of four, we were initially only given two sets of towels. We wrote a note to our Invisible Room Steward to get the rest of them. The first night my daughter slept lightly in the upper bunk and so it appeared unslept in. The second night, our Invisible Room Steward did not pull down the upper bunk. Again, we had to write a note to ask him to pull it down. The sofa that converted to a bed was never converted back into a sofa the entire trip. We were taking bets on whether or not the liquid soap dispensers would be refilled before they ran dry (they were, but just barely). It was also notable that our trash bins were not emptied daily. The NCL app is never updated, a joke. Do not rely on it. Unfortunately, we also received spotty paper information in our room. We received the typical and expected Notification on our bed for the first Time Change. When it turned back however, there was no Notification. Fortunately, we did not miss out on anything because of this. We found it a nice surprise that the smokers were confined to a glass box in the casino. On the other hand, as another reviews have noted, there must be a lack of smoking areas on the ship (we are not smokers) and found that many were smoking on their balconies, which was unpleasant for us. Guest services: equally pathetic. Be ready, if you have a problem, they will tell you they cannot handle your problem and try to send you to the department in which the problem arose (request it happen there at Guest Services via phone). Back to the Laser Tag refund. A couple days after our rained out round we checked our account. 2 of the 4 players games were refunded but we had two new charges for games never played. Note that while charges appear, an explanation for the charges does not. Watch your account closely. My in-laws also had charges that were “mistakes”. Getting these corrected was challenging but not impossible. At the end, when I made my “Gratuity Adjustment” the guest services staff did not care to ask why (nor look me in the eye). Just a request to write the reason on the form. They seem well-versed in the Gratuity Adjustment form. We had a new experience leaving the ship and a fast, pleasant one. INS used facial recognition technology on the ship as we were leaving and so we did not have the typical walk through customs. We were not provided with a declaration form which was unusual. Fortunately, we had nothing to declare. We have been on well over 40 cruises and it is unlikely we will return to NCL anytime soon. A shame because we enjoy the NCL ships. Had it been for just one surly staff member or even a whole department we could have forgiven. But the entire crew? Bizarre. Our single excursion was to Virgin Gorda, the Baths. This is an extraordinary place, full of smooth granite boulders that seem to have dropped from the sky, carved into cave-like spaces and caverns by the ocean’s waves. We had read that this place would be a disaster if it was crowded and we concur. We went with the first group of the day and there was only one other ship in dock. It requires a ferry ride followed by a bus ride to get there. The formations were incredible and it was unlike any place we have been to in the Caribbean. It was worth it, but I am certain we would have felt otherwise if there was a larger crowd. It could become a very dangerous place with more people. Read Less
3 Helpful Votes
Sail Date: January 2019
We chose this cruise as a birthday gift for my son and he was excited for the go karts and water slides. The ship itself is beautiful and the staff, if you can get their attention, are pleasant enough. The food was mediocre to fair at ... Read More
We chose this cruise as a birthday gift for my son and he was excited for the go karts and water slides. The ship itself is beautiful and the staff, if you can get their attention, are pleasant enough. The food was mediocre to fair at best. We never got a hot meal. It was always lukewarm. Bread got soft or soggy and stale fast under the food covers. Even the pay restaurants failed to impress. Q was underwhelming. Teppanyaki while entertaining and the best food so far was only ok. With that being said, we will probably never sail on a mega ship again. Way too many people and not enough staff to handle it. Forget getting a seat in the atrium if there's anything going on. And they never enforce the 30 minute rule at the pool. If you're not out by 6 a.m. you're lucky to find anything. We found a good spot but I won't divulge it here because it will get ruined on it's own in time. Go karts were ok but definitely not worth the $200 we paid for our son for the week. They need to put it back to $100. The wait times to ride are ridiculous. I much prefer the smaller ships like the Pacific Princess or the NCL Pearl. So if crowds and mediocre food with long lines are your thing, this is the ship for you. We won't be back. Read Less
2 Helpful Votes
Sail Date: January 2019
My husband and I took this cruise for our honeymoon and were so excited to go on the new large ship both having been in Norwegian cruises a couple times each, myself on the Dawn a couple times to Bermuda. Overall the main problem came down ... Read More
My husband and I took this cruise for our honeymoon and were so excited to go on the new large ship both having been in Norwegian cruises a couple times each, myself on the Dawn a couple times to Bermuda. Overall the main problem came down to two things: first, the boat was far too large and had way too many passengers for the cruise staff to handle. From the table service dining to the bars, almost everything. The buffet was the only portion of the ship that I would consider ran very well and kept very well stocked. The sit down restaurants the staff were very nice but very slow, not attentive, very unorganized, everyone running around including the managers. Working at a restaurant myself full time I can tell when a place is disorganized and chaotic. This resulted in very long wait times for the food, the food being like warm when served etc. You could order a drink at dinner and not get it for 20 minutes or at all some nights without reminding the server. This seemed to be the same situation going on at all the tables around us as well, large or small parties (there were only two of us so shouldn’t have been hard). The steakhouse specialty restaurant had a good filet but minus that the food at the table service was just ok. The chicken dishes too salty, the strip steak very fatty, soups too cold, salads too much dressing and crappy quality lettuce etc. I was very disappointed when comparing to the dawn which we were all so pleased with the food and service. The restaurants overall were too large for the amount of staff to handle as well as the kitchen. We didn’t have to wait long when we would go for a table but we would’ve preferred to have waited a half hour and then have gotten better service. The hosts and hostesses did a great job though. Our server at the steakhouse was good. As for the outdoor space, I was so disappointed! The same number of hot tubs/jacuzzis as on the Dawn which is almost half the passengers!! And one small pool that is deep the entire length!? Made no sense, forget finding a lounge chair after 8 am! It was crazy! Some days we would circle the ship for an hour before we would find something and there was only two of us! There was also a beach club section closed off that you needed reservations for on the ship too which I didn’t understand! They should’ve spent less money on decor and added another six hot tubs and a second pool for adults (there is a fairly large child pool go figure). The casino was also not big enough and the gym weight area could fit 4 people at once! So crazy! Lastly the disembarkment process was a mess! We reserved a shuttle through them to Fort Lauderdale airport and they gave us color coded luggage tags and took our luggage the night before off the ship. The luggage was supposed to be arranged by section after you depart the boat but ours were spread out over three huge factory style rooms! We spent a half hour finding our luggage almost missing our shuttle! That was a horrible way to end my vacation! All the luggage tags indicating the color section came off all of our luggage? I told someone working for Norwegian and she didn’t seem to be too concerned with our issue. Outrageous! I am usually very used to crowds and vacations like this, I frequent Disney world often, but please avoid this large disaster of a ship! Take one of the smaller ships old or not! Read Less
4 Helpful Votes
Sail Date: January 2019
Our recent trip on the Bliss left a whole lot to be desired and while we did not feel listened to by guest services staff on the ship itself, we hope that NCL guest services as a whole would not dismiss our concerns as the ship staff did. ... Read More
Our recent trip on the Bliss left a whole lot to be desired and while we did not feel listened to by guest services staff on the ship itself, we hope that NCL guest services as a whole would not dismiss our concerns as the ship staff did. However, per ncl.com, emails to and from guest services average out to a 15-day wait so I still have quite a while to wait and see how they respond. The service on the Bliss was not up to par and both of us left with a sour taste in our mouths. We were both very excited about this cruise and were anxiously awaiting it for months. However, the experience has left us unwilling to even consider NCL ever again. Bar staff that was difficult to get recognized and given drinks. The worst experience was a time where my boyfriend watched the bartender pour and try to serve him a glass of wine in a dirty glass. When he would not accept that glass of wine, the bartender got visibly frustrated and reluctantly poured another. We had the drink package, it would have made no difference numbers-wise if we had accepted that glass, left it on the bar, and ordered a new one. The attitude received for asking for a new glass was completely unnecessary. After the fact, we talked to a guest services representative. He suggested he call his manager and she come down to speak with us. We accepted and sat waiting for her. On her way to meet with us, she stopped to talk with other crew members and have a laugh, stopped at the atrium bar to chat, and then sauntered up to us. Immediately giving a dismissive impression. She even talked with the bartender (who obviously denied the whole thing) before even coming to speaking with us. We were not looking to get the bartender in trouble, we were not looking for anything from her aside from concern and assurance that something like that shouldn't happen. Instead, we got told that it didn't happen and sometimes we see things that really aren't what they are. Unacceptable. Furthermore, she smirked all during the interaction and visibly held back laughter when my boyfriend explained he was looking out for his own safety because he didn't know where that glass had been or what was in it. When we told her we'd like to speak to her manager, she told us he wasn't on duty and we could speak with him the next day. But when we asked how, she conveniently couldn't remember his full name. Hard to ask for someone without their name. Even harder to believe you don't know the name of your manager...especially working on a ship with them for months. Shockingly, we never got to speak to him. On our last day on the ship, we had to spend the most of our evening in the medical center because my boyfriend was sick and feverish. Turns out he developed a bad bacterial infection. It's obviously hard for us not to wonder how many other dirty glasses we may have drank out of over the week and if that incident may have had some responsibility in his illness. That also led us to be slapped with an additional $2,000 bill we were not anticipating. If you need to see the doctor on board, be aware that the medical center is open for 90 minutes in the morning and 90 minutes in the even and it costs $140 just to have a doctor assess your vitals. The rest of the $2,000 was for an IV, urine test, and five days of antibiotics, none of which is covered by insurance. We also had an issue with our onboard account. We made a mistake and put a wrong credit card on our file and went to change it. But in the meantime our onboard account was frozen. After two trips to guest services to get it taken care of, we went to a bar for a drink. Once the bartender served us and ran our cards, he loudly yelled our names and informed us that our account was frozen due to a billing issue and we needed to go to guest services. Suddenly we had an entire bar's worth of eyes staring us down. That was a degree of embarrassment that was not needed. We had already remedied the situation and were still called out publicly. After a third trip to guest services, our account was fine. I splurged on an expensive pedicure with particular products I planned on buying during my appointment. Instead of it being relaxing, I left in a bad mood after being put to a hard sale of other products and feeling insulted by my technician often. She even had an opinion on my relationship because we're together now for 5 years and not married. She felt the need to tell me things like he obviously doesn't want to be committed to me and I'm wasting my time. My feet weren't even in the tub yet when she found it appropriate to say these things. After agreeing to purchase two items and she kept pushing for more, I told her price was a determining factor in my decision and she proceeded to look at me like I was crazy and told me it was all "cheap" and I could easily afford it. These are just a few of the experiences that we had that really put a damper on our trip. It truly took away from what should have been a relaxing and fun vacation. You literally could not pay us to go back on another NCL ship at this point. All the time spent dealing with guest services, all the time waiting at bars to even get eye contact from a bartender, all the time waiting in dining rooms for service, all the time spent in the medial center (adding up to about $16.17/min for us), none of it was made up by any of our good experiences. Disney, RC, Princess, and yes, even Carnival, are all far better options in the future. Read Less
Norwegian Bliss Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.9
Entertainment 4.0 4.0
Public Rooms 4.5 4.1
Fitness Recreation 4.5 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.7
Enrichment 4.0 3.5
Service 4.5 4.1
Value For Money 3.5 3.5

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