1 Helpful Vote
Sail Date: December 2018
We have cruised approximately 15 times in our lives and choose Norwegian as last year we sailed on Norwegian Escape for the first time on the Norwegian line and absolutely loved everything about it. Because of that experience, we booked ... Read More
We have cruised approximately 15 times in our lives and choose Norwegian as last year we sailed on Norwegian Escape for the first time on the Norwegian line and absolutely loved everything about it. Because of that experience, we booked the Bliss as it was Norwegian's newest ship. Overall the ship is beautiful but the difference between the Bliss and the Escape was the crew. The majority of the crew was not friendly and did not seem to want to be there. You rarely saw the cruise director although you saw the assistant a lot. Food was very good but service in the restaurants was extremely slow or missing including the specialty restaurants. Some meals took over three and a half hours and you had to beg to get your water glasses filled and another drink. On the Escape the Captain and his staff would walk around and talk to the passengers and engage them in conversation. On the Bliss the Captain and his staff was non-existent. The post cruise survey was very directed and didn't really ask for comments or details on each section which made it very hard to give constructive criticism. We will give Norwegian one more try to see if it was just this ship. Read Less
2 Helpful Votes
Sail Date: December 2018
While the observation deck on this ship was wonderful, it is not their best ship. The observation deck was on Deck 15 and very nice. You could lay there in comfortable lounges to read a book, what the views leaving the port or what ever ... Read More
While the observation deck on this ship was wonderful, it is not their best ship. The observation deck was on Deck 15 and very nice. You could lay there in comfortable lounges to read a book, what the views leaving the port or what ever suited you. It was quiet and clean. The entertainment staff on this ship was EXCEPTIONAL! A lot fun, laughter, and friendly people! Cagney's steakhouse had awesome food! The ribeye is the best I have had in a long time. This ship has an adults only pool (no offense to anyone) which I thought was GREAT! The cabins are normal size, we had a balcony, but seemed to have more storage then on other ships. Our room steward was nice and friendly but we had to continually ask for towels. The pool waiters were rude and slow. Some of the staff all over the ship were not very friendly at all. Especially in the Manhattan restaurant. The food was very good, when it was finally served to you. The NCL app is worthless. Worked once the entire 7 day cruise. A lot of passengers had the same issue. The bottle water policy is the worst. They only give you one liter bottles that barely fit in the frig. This ship was totally understaffed. It was a pretty ship but I stil think the best ship is the Getaway. Read Less
2 Helpful Votes
Sail Date: December 2018
We chose this cruise due to timing and itinerary. Also, having sailed several smaller ships, wanted to try a mega. My review is based on prior experience on smaller ships, so I’m not sure if I should have been surprised. First, I’m ... Read More
We chose this cruise due to timing and itinerary. Also, having sailed several smaller ships, wanted to try a mega. My review is based on prior experience on smaller ships, so I’m not sure if I should have been surprised. First, I’m a fan of the freestyle dining and give very high marks to “Q” which was the best food on the ship. This could be an industry change, but all “included” meals did not match the quality I’ve experienced on RCC or HAC. Outside of Coco’s, which is phenomenal, I found the desserts to be disappointing, Loved the race track but would never do it more than once. The music/entertainment is outstanding. Especially recommend the Beatles cover band and 4Blue. My biggest disappointments involve the lack of service and personalized attention I have grown accustomed to. Other than the first day, did I ever experience anyone walking around with drink service. Regular restaurant service was poor and the sentiment of staff felt like they were doing us a favor by waiting on us. Several food orders wrong, which I can accept, except recovery also failed. Sat at many tables just waiting to be acknowledged by wait staff or brought coffee or refills. Let’s talk about the unlimited drink package: strange that includes all drinks up to $15.00, but not plain orange juice, water or coffee. Definitely felt like non-drinkers were on the wrong boat. Watch your pours at the bar: I had to take a breathalyzer test due to an accident and it registered 0.00, after 2 mojitos. They tasted good, but what was in them? Line does efficient job with getting on and off the boat, and muster drill was also super efficient - best one yet. Cabin was lovely and space used efficiently. First time on a cruise I had storage space I didn’t use. 11th floor balcony room with double sink. Steward was very good at securing eggcrate mattress topper to add comfort. Overall, the ship is stunning and allows for many places to explore and enjoy. But if you are wanting service and expect folks to assist you, choose another. It’s really ashame as basic training and English lessons could improve the customer experience 10x fold. Read Less
2 Helpful Votes
Sail Date: November 2018
I had a blast on my cruise. The cruise director Jackie Chang ( yes that's his name ) was absolutely hilarious!! The competitions he hosted had me laughing for days ! I still watch the videos on my phone. The speciality dining was ... Read More
I had a blast on my cruise. The cruise director Jackie Chang ( yes that's his name ) was absolutely hilarious!! The competitions he hosted had me laughing for days ! I still watch the videos on my phone. The speciality dining was good. I tried the BBQ place and seafood spot. Good service there. The only complaint I have is the dining room service was entirely too slow. Your meal would come out separately at times ,15 mins after your first part. Dinner was at 830 I wouldn't leave till 1030 sometimes. I also didnt like that there was no captains ball with lobster served. The go carts were fun. Be sure to book ALL entertainment items on the day your bored. Go carts, laser tag, shows..they fill up fast. Garden cafe was ok. Always hard to find a seat. Drinks were def watered down...Overall good cruise and would cruise again.. Read Less
2 Helpful Votes
Sail Date: November 2018
I am Elite on Princess (40 sailings) but wanted a bit more excitement than they offer and I have frequently sailed on Celebrity. I've sailed on Norwegian (Pearl, Epic, Gateaway and Bliss) four times. I was traveling with a group of ... Read More
I am Elite on Princess (40 sailings) but wanted a bit more excitement than they offer and I have frequently sailed on Celebrity. I've sailed on Norwegian (Pearl, Epic, Gateaway and Bliss) four times. I was traveling with a group of 16 and the group wanted a fun-time with a younger environment so we selected the Bliss. I was most excited to sail on the Bliss. The Bliss is a beautiful ship with a wonderful observation area on 15, staterooms are beautiful, disembarkation and embarkation was the best of any cruise. The Bliss is very clean and the staff was wonderful. My stateroom was on deck 14 two floors below deck 16 which is often times referred to as the Lido deck on other ships. I could hear the music starting around 11:00 am and ending around 12:00 or later every evening. Never an opportunity for nap if you are a light sleeper-- music mostly all day and night. I experienced a squeaking/knocking sound coming from the sliding door for better than fours days before I called the Customer Service Desk which they repaid and sent a wonderful gift for any inconvenience this may have caused. I was not able to see any shows due to no open reservation (you have to make a reservation) or partake in the racing cars because they were booked up quickly or only late night appointments were available. The one treat that I love most on all Norwegian cruises is the coconut sherbet. To my disappointment they had no coconut sherbet. The food on the buffet was average although the oxtails and chicken gumbo was outstanding. Seating in what they call the Garden Cafe was a bit of a challenge during lunch and breakfast but you would eventually find a place as on most ships. The Fitness Center was outstanding with wonderful hours. You can get on the treadmill at 6:00 am. With all side I would sail again staying on a lower deck away from deck 16 and making reservation as soon as i get on the ship. Read Less
1 Helpful Vote
Sail Date: November 2018
Overall the Bliss is a fantastic ship. The pros so much to do lots of entertainment music dancing shows etc...Silias was an awesome cruise director... cons venues are small not enough free activities for teens staff is stretched thin. ... Read More
Overall the Bliss is a fantastic ship. The pros so much to do lots of entertainment music dancing shows etc...Silias was an awesome cruise director... cons venues are small not enough free activities for teens staff is stretched thin. Food was better in the MDR than speciality restaurant. Pool and waterslides closed at 600pm. However hot tubs are open. Teen curfew is 100am which I have no issues with however the Local will not serve a teen a meal after midnight without a parent. This is stated nowhere. If you want to ride the go carts or watch any of the shows make reservations day one. We arrived in port at 9am was on the ship by 1115am. Boarding group 1 and vibe was already sold out. I stayed on deck 8 only heard the theater once 2nd showing of Havanna but it wasn't loud just occasionally. Overall I would not book this ship again. Read Less
2 Helpful Votes
Sail Date: November 2018
We did the Thanksgiving week cruise out of Miami on the new ship the Bliss! Kind of like the old ship only bigger. We were really excited for this cruise and the kids were super pumped about the go karts and laser tag. The only problem is ... Read More
We did the Thanksgiving week cruise out of Miami on the new ship the Bliss! Kind of like the old ship only bigger. We were really excited for this cruise and the kids were super pumped about the go karts and laser tag. The only problem is they never got to use them as they were all reserved before we even boarded. The reservation system was horrible as multiple reservations we made were no where to be found for both dinning and activities. We were not the only ones with this problem as on Thanksgiving we were pushed to the side with all the other families that they had "lost" the reservations. Demanded to speak to a manager and they refused. Of course it was now going to be over an hour wait and our 5 year old was not going to sit there for over an hour in hopes getting a table. So we had to go to the buffet and sit there all dressed up....not good. Same problems with the go karts....lost reservations. The shows were not appropriate for younger kids so we had to leave both of them (would have helped if they told us that when we booked them). The movies on board (not many) were shown on the screen over the pool and again were not geared to younger kids. It was mostly football that was shown here anyways. The service in the restaurants was spotty as they brought the wrong orders once (then you had to wait all over again) and took me going to a manager to get served another night (just poor organization). The service in the pub was horrible and you had to go to the bar to get anything and clear your own table. The food was just ok as they seem to be pushing the upgraded restaurants if you want better food now. There is a couple of other new features on this ship with the observation deck (napping lounge) and the draft house. Cool spots but I miss the ice bar. The kids club was awesome as usual and all those folks did a wonderful job! The room steward also did a great job and never missed a beat. The casino was packed as usual but seemed to be better separated for the smokers so the smell was not as bad and that was nice. Most everything else was the same old NCL. After these problems with reservations we are going back to RC for the next one. Read Less
2 Helpful Votes
Sail Date: November 2018
So a little background we have sailed on the Escape three times (awesome), Disney a few, and carnival a few as well. This trip was had extended family with us, 26 people in total traveling. Ages from 2 to 70. The Ship. Positives. ... Read More
So a little background we have sailed on the Escape three times (awesome), Disney a few, and carnival a few as well. This trip was had extended family with us, 26 people in total traveling. Ages from 2 to 70. The Ship. Positives. No smoking in the Casino would be #1. On the escape all three open decks smell like smoke, the bliss does not have that. A major improvement is the pool deck. The more open concept makes it easy to watch the little one and we never had a problem finding seats. Both the laser tag and race cars were fun (90 minute wait for cars with an appointment. ) Los Lobos was amazing, we ate there twice. Great service very good food. Teppanyaki was also very good. The observation deck was super nice, and always empty. I spent nights there waiting for the Teen to get in (aka reading at the bar). We purchased internet again this time around, It sucked less than on the escape, but it worked. Jersey boys was very good. It was long but they can sing well, totally worth it. As others have said embarkation was a breeze, practically walked on board. We waited no longer than 10 minutes. Getting back on board in port was also smooth. The whiskey bar staff. They were great. We are not mixed drink people, we may be now. 9.95 app, still well worth it. Free would be better but it kept us in touch. The negatives. #1 the space for dueling pianos and comedy. It is sorely missed on this boat. The social is a waste of space, and the silent disco is a bit creepy IMO. Service at Cagney’s. let’s just say a near 4 hour disaster on Thanksgiving, Meals wrong, 2 tables served 45 minutes apart. I’m still not sure my table had a waiter, other than the manager. The absolute worst service I have ever had at a restaurant. Getting off the ship. Both in the Bahamas and in Miami. A major wait. I understand the Bahamas as we were cleared late, but communication as pretty poor. Dance parties near the Pool. On the escape they were at the back of the boat and drew a fun crowd. Putting it on the pool deck it seemed spread out and just so/so. My teen hated them this trip, loved them last. Teen club, she also did not like the space and missed it being smaller on the top deck. Moving the Chocolate cowboy to the mojito bar. He is still awesome, just seemed so much happier at the 5’oclock somewhere bar. He was a fixture on the escape. Havana… was horrible. Half our party is Cuban, they laughed through most of it The… so/so Music. We loved it on the escape. Here it was ok. Silus the cruise director. He was ok when we saw him, but not super motivational. When Tyler Grey was on the Escape, he was amazing and kept the boat rocking! Our room steward. I never saw him. My wife did once or twice. Asked for a few things that he never followed up on. Also, when he cleaned the shower, he left the water on scalding hot. Glad I noticed before someone got burned. On several of our last cruise’s I always tip extra to our steward as they have done a great Job.. This guy, let’s just say if I could have found him I would have passed on tipping. Garden café. Not bad, not great. Dining, Dinners: Manhattan room the first night. It was good. 26 people, 2 tables, Fast service. I think of the 26 people 1 person did not like the meal. That’s not bad in my opinion. Teppanyaki the second night. It was very good, our chief was awesome. Everyone loved it Food republic. It was good, same as the Escape. They did not have the coconut desert A fav. Los Lobos was very good Ocean Blue, It was also very good. I’m not sure worth the upcharge. But everything was hot, severed properly and tasted very good. Cagney’s. An utter disaster! See above or the Cagney’s rib eye thread for details. An absolute disgrace. Los lobos again. Delon as our server I cannot praise enough. Great job, great meal. others Taste for lunch, it was not bad. MargaritaVille for lunch was pretty good. Garden Café so so Observation lounge, A nice place for a nice light lunch. Salad, bread, some cheese and wine. The local. Good for late night pie or a hot dog. Ports, we do love these ports St Thomas, Myself and DD #1 diving with JJ Divers (loved it), wife and DD #2 twice as nice booked through NCL. They had a good time, we have done this in the past. Tortola , almost everyone went to Jost Van Dyke. Love the island. I wish the NCL booked trip lasted longer. They run a late and an early boat. I wish they ran 1, and had more time there. My 2nd fav place on the planet. Nassau . Wife and DD#2 and most of the group went to Atlantis. They had a good time, but with the late port clearance they all wanted more time. Myself and DD#1 went diving with Stuarts cove. Pick up was hectic, the dive was amazing. Baby shark doo doo… lots of mommy sharks doo doo. Over all we had a nice Vacation. The new ship is just ok. We loved the Escape, we are sailing again on NCL. But I really doubt we will sail on Bliss again, unless it’s for an Alaskan trip. It really just did not live up to our expectations. Read Less
2 Helpful Votes
Sail Date: November 2018
This is a short review of the NCL Bliss which departed November 17th for the Inaugural 7 night Caribbean Sailing. I had a group of 103 people sail on this ship and more than half of them stated to me they would not sail on this ship ... Read More
This is a short review of the NCL Bliss which departed November 17th for the Inaugural 7 night Caribbean Sailing. I had a group of 103 people sail on this ship and more than half of them stated to me they would not sail on this ship again which is troubling for me to hear. Our group has done the Getaway, Escape, Jade, Sky, and now the Bliss which underperformed in many areas. This was my 44th cruise and I'm a Platinum member on NCL. This cruise was average to just under average which was really disappointing. Embarkation was very smooth, little hectic, but I thought the employees did very well. As we boarded the ship, the initial staff was very friendly. On Deck 6 there was a long line already set at noon to sign up for the go carts and laser tag. Unbeknownst to me there was a limited amount of all inclusive packages for these on the ship. This information was no where to be found on the NCL.COM. It was also learned at that time each ride or play was $10 per person so for a family of four is $40 for one trip on the go carts. Our group had many kids, including myself, who didn't even get an opportunity to ride the go carts as they were sold out or as a walk up was a two hour wait on different occasions. Also on Deck 6 was the dining reservationist. Most of our group had the 4 nights UDP, however, when we went to make reservations, they were told all specialty dining was sold out. Luckily for me, I had scheduled mine ahead of time, but to not have any reservations open for people with the package is very disappointing. I actually had to go to three different Matri D's and beg for them to allow people in my group to make reservations for whatever was available. On the second night of the cruise I received a message in my cabin from Guest Services that my children had racked up a $408 Arcade charge and they wanted me to be aware of these charges. I thought to myself that was very thoughtful. The next day a client of mine told me there was an unlimited arcade package you could purchase for $175 per person. I was never given this information and when I went down to guest services, I was told it was too late to sign up for this. I asked the guest services why I wasn't offered this on the phone during the message and was given the "I don't know" response. This was very disappointing to me as a Platinum level guest (my own kids fault in the end) On the second night of the cruise we had a table of 8 at Cagneys. The food was average, just warm, not hot, service was slow, and it took us 2.5hrs to eat dinner for all of us. The restaurant was oversold and understaffed. Needless to say, we didn't go back. Third day of the cruise, at 11am couldn't find two pool chairs that were together. Couldn't get bar staff to walk upstairs for service and the two bars were three rows deep. This was like this every day at sea and we had to go to Spice to find a chair to lay in and leave the kids in the main pool area with friends. This cruise was apparently overbooked for the social areas of the ship. The only spot available was the Observation Deck which never felt overcrowded. I won't go into the fact we had a broken propeller which rocked the ship so bad our clothes hangers were clanging all night and falling. We left late for Tortola and the ship just never seemed to be smooth sailing. The buffett's food was luke warm at best, no clear way in or out, people cutting in line constantly to get food, no bar service as I was told to go to the back of the ship or outside, just not typical NCL. Most disappointing of the entire cruise for me was the fact I never got a phone call from the group coordinator and if I didn't go to Guest Services myself on Thursday, I would of never met her. I have been the group leader on many NCL cruises where the group coordinator reaches out with their name and number and to see if our group needs anything whatsoever. I didn't receive one phone call at all! These are just a few complaints from me, however, most of the group was very unhappy with the vibe of the ship. Everywhere you turned it seemed like nothing was included except for the drinks I ordered. This is extra, this is extra, that is extra, and it just went on and on. I won't go into detail of others who were booked with me because you do have some rockstars on that ship. On Deck 8 at the SugarCane bar with Clarence (Cowboy) and Marcos and Bong, those guys work very hard, always have a good smile, remember people's name and drinks, but they belong at a better bar. Gerry, the matri d at the Q was awesome, always friendly, and made sure our dinner was very good. William, my room steward was excellent. New my name first day and my kids. Always did everything we asked and just a really good employee. Many of the Casino staff were very friendly, helped teach me some of the games, and always seemed very patient. They did a really good job. All in all the cruise was very disappointing to say the least, especially for the price paid for two balcony cabins (over $6k). The ship in itself is a beautiful ship, but I don't think I would ever go back on the Bliss, however, I would on the Escape or Getaway which happens to be two of the best ships you ever built. I am booked in the Haven for the Pearl departing 01/12/2019 out of Tampa and hopefully won't be disappointed. Read Less
Sail Date: November 2018
My Wife and I, along with some friends and their son, just returned from a 7 days cruise on the NCL Bliss. Overall we had a good time, but this trip didn't measure up to our past 5 NCL cruises. What we liked: Very large new ... Read More
My Wife and I, along with some friends and their son, just returned from a 7 days cruise on the NCL Bliss. Overall we had a good time, but this trip didn't measure up to our past 5 NCL cruises. What we liked: Very large new well built beautiful ship; Plenty of excellent options for dinner or drinks, the sealed off smoking section in the casino (finally they got it right and stuck all the smokers in a closed off section so the rest of the non smoking world didn't have to suffer); Starbucks; Itinerary; excursions; embarkation process; the go-kart track (awesome even though it cost $10); lots of patio type wicker chairs along the waterfront to just chill and read; the observation lounge in one of the nicest new features on the ship, it's huge and very comfortable furniture; plenty of food options for a vegan or vegetarian; the fitness center is very well equipped for a good workout or run. What we didn't like: NCL decided that you can no longer go to see a show without a reservation so being that this was a full Thanksgiving cruise we were unable to see one single show that required reservations. On past NCL cruises you could show up and take a seat where available. They have taken the "free" out of "free style" cruising in that aspect. NCL continues to nickel and dime you for any and every little thing that they possible can. You have to pay for the go-karts ($10), drink package doesn't include bottled water ( I can order as many beers and alcohol as I want but can't get a .25 cent bottle of water without paying $6) Jimmy Buffet's food was okay but the surcharge of around $16 per person was ridiculous when they are serving the same food as the buffet. I had two very negative experiences that I will elaborate on a bit more; The first one was the first night when my bag didn't arrive by the 6pm time they indicated it would be left outside our door. I waited until 7pm and then decided to walk the floor to see if I could locate it myself. I ran into one of the stewards and he could have cared less about my missing luggage. He kept telling me to go to guest services on deck 6 to let them know but after a few minutes of standing there with him a crew door opened behind us and my bag magically appeared by another steward that had been listening. The second bad experience was with one of the personal trainers from the fitness center. I attended one of the health related "free" seminars that they conduct throughout the day and decided to get the $99 follow-up analysis done later that day. The printer wasn't working so I was told that the material would be left on my door later that night. When that didn't happen I went by the spa fitness center area to follow-up and they left a note for the trainer who I had worked with. Still nothing. Only on the last day of the cruise when I went by to get a refund did the trainer print out the material for me that he had promised earlier in the cruise. Very poor follow-up and customer service! Overall we had a good time relaxing on the ship and luckily they have starting charging for the public chairs yet. :) Read Less
Norwegian Bliss Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.0 0.0
Public Rooms 4.5 0.0
Fitness Recreation 4.5 0.0
Family 3.5 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.5 0.0
Value For Money 3.5 0.0

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