Sail Date: September 2018
We have cruised many times with multiple cruise lines. This was our first experience with Norwegian. We choose Norwegian Bliss because it was new and the largest ship in their fleet. We where empressed with its size and design when we ... Read More
We have cruised many times with multiple cruise lines. This was our first experience with Norwegian. We choose Norwegian Bliss because it was new and the largest ship in their fleet. We where empressed with its size and design when we first saw the ship in person until we made our way to our cabin. The hallways were very small. We had to duck into doorways to let other passengers pass or squeeze by cabin stewards carts. Once we got to our room and received our luggage I had to push towards the bed the heavy couch so we could squeeze to the closet to hang our clothes. We had 2 pieces of luggage and no room to put them other than in the the small cabin area. The space between the wall and bed was a tight squeeze less than 12 inches. The toilet tissue and Kleenex was also very rough but it really didn’t matter because there was not enough room between the small shelve and the shower on the toilet to wipe yourself. It was easier to just take another shower. The only trouble with that was we have to use wet towels to try and dry ourselves because we were only allowed 2 bath towels unless you wanted to dry your private areas with the towel animal you may or may not get if we your room steward made it to your room at night. Activities and entertainment was limited and only available if you made reservations. If I wanted to make appointments I would of stayed at work and saved the $7000 I spent. For goodness sakes I was on vacation and should not have to make appointments Read Less
3 Helpful Votes
Sail Date: September 2018
I was so excited to finally go on the Alaskan cruise, but ended up disappointed in the overall experience. The staff in the restaurants were grumpy and the food was mediocre. The mini-suite was very small and there was barely any ... Read More
I was so excited to finally go on the Alaskan cruise, but ended up disappointed in the overall experience. The staff in the restaurants were grumpy and the food was mediocre. The mini-suite was very small and there was barely any closet or drawer space. However, the Norwegian Bliss is a beautiful ship and the entertainment on board was great. We didn’t get to the glacier because of a medical emergency on board. I understand, but it is also the reason most people go on the cruise and the line should have made better arrangements to get seriously ill off the ship. It was a beautiful day and calm day so weather was not an issue. The salmon fishing excursion in Kethickan was outrageously expensive. Our boat got 3 keepers but some of the boats didn’t catch any. The best excursion was to Mendanhall Glacier and whale watching, well worth the money. The White Pass train was also a fun experience and the scenery was breathtaking. There was way too much wasted time at sea and stopping at British Columbia at 4:00 pm and departing at 10:00 pm was a complete waste of time. Overall, the Alaskan cruise departing from Seattle on the Norwegian Bliss was disappointing to mediocre at best. Read Less
4 Helpful Votes
Sail Date: September 2018
Low discount no single supplement, last minute cruise. Issue one: I walk with the aid of a cane, in the garden cafe out could take me three trips to get every thing I neefed. Multiple times the zombie bussers would clear my table before ... Read More
Low discount no single supplement, last minute cruise. Issue one: I walk with the aid of a cane, in the garden cafe out could take me three trips to get every thing I neefed. Multiple times the zombie bussers would clear my table before I even had time to start eating, clearly a fresh plate. Chair tipped up indicating table in use, and most times in the disabled section where you would think they would know a passenger might need more time. I complained about this to the section supervisor over and over, no resolution. The bussers acted like robots. By the time i got my coffee my food was gone, or cold. By the way coffee was so hot I got a third degree burn carrying my cup back to my table only to find my food gone. Quite the blister from coffee so hot thst it heated the cup to the point of burning me in a 50 foot walk. Non disabled passengers loved to use disabled sections. Bussers and crew were not proactive in offering help. Only twice did I see them bring coffee around. Garden cafe is way too large. Disabled sections far from hot food. All in all the food was horrible. I tried table service in Savor for breakfast, very slow to get a waiter, more wait then pancakes that were colder then the butter, egges that were cold, dab of cold potato, cold toast Bottom line I cook much better then the ships cooks. The Local with is short menu did okay, to good. I ate there often. I did not eat at the specialty venues as my last years trip with NCL the speciality venues were marginal. I never knew who my room steward/stewardess was,, it seemed like deck five was the junior level workers, by night six, cabin service went sideways, things left un done. I did get a wheel chair embarking, but no help getting off. The crew that did the wheel chair wad only one tipped. Automated booking for shows, all were full, I suspect people booked for every thing and times, leaving everything unavailable in the booking system. Lots of fees for things to do, bringing a nice ship down in class. I dubbed it the Hillbilly cruise line. I paid zero service charge, as there really was no human service. Unknown crew, and robots. They have deliberately sabotaged the complimentary food service in hopes of driving passengers to the pay venues. Read Less
3 Helpful Votes
Sail Date: September 2018
Wanted to do an Alaskan Cruise. Kept seeing the advertisements for the go-carts, laser tag etc, but we were not overly impressed by any of it. Poor design of the go-cart track for sure because we got pretty wet during the ride. The track ... Read More
Wanted to do an Alaskan Cruise. Kept seeing the advertisements for the go-carts, laser tag etc, but we were not overly impressed by any of it. Poor design of the go-cart track for sure because we got pretty wet during the ride. The track is right behind the huge steam stacks, so when the steam comes out and mixes with the cold Alaska air, it literally "RAINS" on the tracks. Not happy getting off the go-carts and having to change wet cloithing! Someone "missed the boat" on that design! LOL! Most of the same restaurants, same menu as all the other ships. Didn't really find anything spectacular about this ship compared to the others in the fleet other than size which just means more walking and more waiting for the elevators. The Atrium area seemed no bigger then other ships and never as able to accommodate the amount of people who want to see the shows in the Atrium. Getting very tired of the same activities on every ship, and same food on every ship. Very sick and tired of the ridiculous charges/fees for simple thing like getting your hair washed, dried and styled AND cruise members trying to get you to spend, spend, spend. It was our wedding anniversary. Getting my hair washed, some deep conditioning (Maybe) blow dried and slightly curled was terribly expensive. They tried to talk me into getting some vitamins that you can only purchase on the ship - who would do that if you can never purchase them again. Then tried to get me to purchase some stupid eye cream which didn't do a darn thing for me. I did buy the shampoo just to shut the guy up and some conditioner - so my simple wash, dry and style for my nice dinner that evening cost me $124.00. My husband who basically has very little hair on his head got a cut to the tune of $41.00. What a waste of money. Time to try scoping out a new cruise line to get something different. Read Less
4 Helpful Votes
Sail Date: August 2018
Our cruise on the NCL Bliss was an interesting one. The cleanliness of the ship itself was impressive and the hand sanitizers in almost every doorway showed a tremendous concern for passenger health. The staff stationed at the café ... Read More
Our cruise on the NCL Bliss was an interesting one. The cleanliness of the ship itself was impressive and the hand sanitizers in almost every doorway showed a tremendous concern for passenger health. The staff stationed at the café entrance, offering a choice of sanitizer spray or soap and water sinks was the pinnacle of awareness of prevention. Bravo to whomever was behind that concept. And there was never a five minute interval where a staff member was not wiping down a door or railing. People truly concerned with hygiene will love this ship. The cabins, both our companion’s single and our balcony, were well appointed and the bedding was very comfortable. Only two things could have been improved upon in that regard. The first would have been the addition of 2 chairs. The second was that the small wicker ottoman took up what could have been additional storage space. The bathroom and shower, though very small, were attractive and offered plenty of storage space. The addition of a handheld showerhead was, again, an over-the-top level of comfort. The entertainment offerings were a mixed bag. HAVANA was colorful and the story line was touching for those who remember telephones with cords and black and white televisions, but I doubt that it had the same effect on younger audiences. That said, it was colorful and had happy music. We had seen JERSEY BOYS on Broadway in NYC and the NCL production was better! A must see! PROHIBITION was a bit of a disappointment. There was almost no story line and the burlesque part of it was very poorly executed. There was no art to it at all. The girls simply took off the top layers of their garments the way any child might. I should add that the show included five specific complimentary drinks, one each of five different kinds at specific times in the show; your choice of alcoholic or virgin, although the choices did not seem to tie in with the script at all. And we were each given a set of Mardi-gras beads, which was nice. Almost all of the other entertainment venues were intended for children and were outside. There was a pathetic excuse for miniature golf. It has only 5 holes with zero décor. You are simply playing on a small piece of carpet and if you hit the ball too hard on the last hole, it goes bouncing off the carpet, down the stairs, and sometimes into the water. There is no way to play without having to interrupt the current players because the clubs and balls are left at the last hole and you have to walk from the first hole, across the play space, to the last and back again to begin your play. If it rains, there is no play. Lazer tag and racing cars are also closed in the rain. This resulted in a lot of very unhappy people trying to manage bored and cranky kids on our rainy day at sea. The food was consistently excellent; unfortunately, the staff was not. They were, with very few exceptions, mechanical and robotic, without a hint of warmness or a smile. A Few Examples: 1- The watermelon tray was being taken off of the shelf to be put away. I asked for two pieces first. Standing next to me in the Garden Café was a tall woman in the white uniform with shoulder stripes who said “No, eat apples.” And she told the server to put the tray away. 2- Near the end of a different evening, I wanted a cup of decaf tea. I looked at each coffee station in the Garden Café and could not find any decaf tea bags. My husband then began to look, saw a staff person named “Carolina Gonzalez Totena”, and asked her for decaf teabags. She asked him to give her a minute while she went in the back to get them. She returned with a box and began putting them out. The same white uniformed woman began scolding her and told her to put them away. My husband explained that there were none out and that he had requested them and was told that they could not go out until we reached Seattle. He replied that once we returned to Seattle we would disembark. She responded by handing him a teabag and having the rest returned. 3- The day of the “Glaziers”, we began to see beautiful blue chunks of ice off of our balcony, beginning shortly after 4p.m. We had dinner reservations in Teppanyaki for 5p.m. We were enjoying seeing this beautiful site, so we went downstairs at 4:45 to be sure to get a window seat. Once down there, I explained to the hostess that we had 5p.m. reservations and would like a window seat, and that I knew we could not be seated until 5. I asked if I could I stand by the window until then to watch the blue ice flow by. She said “absolutely not” and that we had to go wait by the windowless corner next to her station until 5p.m. We did have two very nice staff interactions, once again with Carolina and also with a terrific bar staff member, who on several occasions, both in Cagney’s and the next few days in the pool area, offered a much needed and very welcome warm smile and greeting. His name was Ernest Veremu. I might add that currently, Carolina appears to be on a clean-up crew, but her warmth and attention to passenger needs is being under-utilized. In our opinion, my husband and myself, she should either be training the staff or maybe supervising Guest Services. Which brings me to another point. Guest Services was a disappointment for two reasons. 1- Pre-boarding, we were told by two different departments of NCL telephone staff, that reservations for both specialty restaurants and PROHIBITION had to be done onboard at Guest Services. We got to the dock early, were in boarding group one, and went immediately to Guest Services, who without a welcome or a smile, told us that we had to go to two separate locations for those reservations. So off we went to make our dinner reservations on one very long line and then, after finishing their we went to a different location, stood on another very long line, to make up prohibition reservation. We then were told to go to another location and stand on another line to make race car reservations. It seems like i spent the first two hours on board standing on lines. And then it got worse! My second experience with guest services was much more colorful. All of the NCL literature said that our luggage would be delivered to our room by 7 p.m. At 7 p.m. when I was still missing a suitcase, I waited online for an elevator, went downstairs to Guest Services, waited on a long line there, got to the desk, where I was not greeted with any sort of warmth, and explained to the staff member that I was missing a suitcase. Her first response was not an apology. It was “ Did I have it labeled properly?” I responded that not only did it have the dark purple NCL tag on it, but it also had bright yellow pipe cleaners wrapped around the handle D-ring. And it also had an eight and a half inch long, 2 inch wide white plastic tag with my name printed on it in one and a half inch high letters. She then said “Well, its only 7 o’clock and we are not done with the luggage yet. You need to be patient.” With that I was dismissed. I waited until 8, again waited in line for the elevator, again went down to guest services and waited on a very long line there, and again was told that they were not yet done with the luggage and that I had to be patient. At 9 p.m. I called down to guest services and the first time the phone was not picked up at all. The second time, after several rings, the phone was answered and I explained that I was still missing a piece of luggage. I was very curtly asked whether or not I had filled out a Declaration of lost luggage. I explain that and that I had no idea that that was the procedure, and that I had not been told that on my previous two visits. I was told I had to come back down to fill out the form. At no time was an apology offered. Once again I waited online for the elevator, went downstairs to guest services and saw a line of about 15 people. I went to the far right end of the counter and,as the representative they’re finished with one passenger I asked for a manager. I was very curtly told “Go to the end of the line.” I repeated that I I needed a manager. Again I was told “ I can’t help you. You need to go stand online.” I was fuming! I tried to control my temper as I approached the young man standing at the Next Excursion counter. His was the first smile I had seen on the 6th floor since I started my luggage search. I asked him if he could please get me a manager from guest services. He told me I had to stand on the guest services line. I then recounted the entire situation to him. He said that he thought maybe he could help, and went into a back office. A few minutes later, he returned and told me that he had tried but had been told that there really was nothing he could do to help and that I did have to go stand on the guest services line again. By now I had been traveling 20 hours from New York to get on the ship, I was tired and I was really angry. I told him, again as nicely as I could, that if I didn’t speak to a guest services manager now, I was going to create a scene in his lobby. With that he asked me to wait a minute, made a phone call, and within a minute or two walked me halfway across the lobby where we were met by someone from guest services. I explained that I was missing luggage, had informed guest services at 7 p.m., had come back down at 8 p.m., and at 9 p.m. was not willing to stand on any more lines, and was now told what I should have been told in the first place, namely, that I needed to fill out a Declaration of lost luggage. He said “Okay, let me help you with that.” Finally, someone offering to help. I followed him now to the far left side of the guest services desk. He began to look under the counter for the appropriate form and while he did that, I glanced down, and immediately next to the guest services desk, was my missing suitcase that apparently everyone had been working around while they sent me up and down asking for it. I was sorry that I had ever booked with NCL or its robotic staff. I could add a lot more, but I think that this paints a fairly clear picture of my NCL experience; and while I appreciated the subsequent bottles of wine and tray of strawberries, it really did not come close to making up for the far less than satisfactory, very expensive experience. And, as a postscript, a FREE drink package or specialty meal plan should not come with hundreds of dollars worth of service charges and a drink package should include water. I probably will not cruise with NCL again! Read Less
4 Helpful Votes
Sail Date: August 2018
Chose this cruise because our last NCL trip was so good. This shop was to big. Getting around was difficult and elevators hard to get on for baby stroller and senior with a walker. People were rude. All of the entertainment was booked ... Read More
Chose this cruise because our last NCL trip was so good. This shop was to big. Getting around was difficult and elevators hard to get on for baby stroller and senior with a walker. People were rude. All of the entertainment was booked up the first day but we feel we paid for something we didn't experience. Kids were very disappointed. And don't waste your money on specialty food package, it was a waste. If you want service you must tip more than the 20% they already add in. Most of the staff was great but people at service desk seemed bothered by questions. Many people didn't want kids on board and it seemed a conflict in some places to have kids. I can also see where the idea of ugly American came from, old white people can't hardly hide their disdain for foreign and minority travelers and I am an old white guy. Read Less
2 Helpful Votes
Sail Date: August 2018
This was our third NCL cruise. We were extremely disappointed in the ship. It is huge and you walk forever. Mind you, if you are young and adventurous this is great, but older seniors need to be aware. The elevators cannot maintain the ... Read More
This was our third NCL cruise. We were extremely disappointed in the ship. It is huge and you walk forever. Mind you, if you are young and adventurous this is great, but older seniors need to be aware. The elevators cannot maintain the 4000 people on board, and people push and shove to get off and on. Unruly children run around all hours of the night, without parental supervision. Parents expect the staff to babysit. Jersey boys was amazing, but the other adult entertainment had a cover charge. Dining package- cover charge at every restaurant in addition Drink package- covers anything under $10, additional tax added when in Seattle port Margaritaville- cover charge to eat there Garden cafe buffet- never had enough seating available. Same food every day for breakfast and lunch Cabin steward- greeted us on arrival and we never saw him again. We had to ask to have our room done about 3 times. Never left ice at night, but always made a "towel animal" Elevators- not enough to handle the amount of people. Mass chaos during safety drill, port excursions, and disembarkation. No handicap accessible elevator for the scooters, wheelchairs, etc. Plenty for the young generation of cruisers to do, however they neglected the seniors. Investigate this. Raise before you sign on, Sometimes "bigger isn't always better"! Read Less
8 Helpful Votes
Sail Date: August 2018
First off, the review is solely my own experiences and majority of those that went with us on the Norwegian Bliss cruise ship. This is not a review of Alaska, which if i may say is one of the most beautiful and stunning wonder and only ... Read More
First off, the review is solely my own experiences and majority of those that went with us on the Norwegian Bliss cruise ship. This is not a review of Alaska, which if i may say is one of the most beautiful and stunning wonder and only true highlight of the trip. To be fair, i will break down the review in various categories. 1. Staff and services. The general staff and cabin teams are usually very friendly and they try to accommodate your specific needs. But their services are poorly handled and seems they are either inadequately staffed or trained to cover that amount of space. Although, our cabin staff was very friendly, we noticed for the 7 days we cruised on the ship, our sofa/bunkbeds were never made. Our sheets were made and both childrens beds were made, but the bunk bed was never made back into a sofa, therefore as small as the room was, there we never any space to sit or walk in our stateroom. (bear in mind, we were mid section stateroom with a balcony). Collectively as a group, which we had about 24 friends and family in about 7 rooms, all of us jokingly stated if we could count openly all our fingers (10) whether the entire ships staff were genuinely happy to be there and working. We all agreed that the happiest individual which genuinely was happy was the women at the entrance of the buffet which kept singing "washy, washy, hands are happy". 2. Ambiance and Atmosphere. I truly expected more out of a luxury class ship like "Bliss", after hearing about it in Elvis Duran morning show stating how great the ship was (very disappointed in the accuracy of their continuous propaganda of the ship), my expectations of the ship was with a high expectation. Unfortunately, I was somewhat disappointed with the presentation of the ship. The official entrance for passenger to embark inside the ship was through a small walkway that enters through the casino. (seriously, who designs a ship whose grand entrance is inside a casino) Their center space which the Atrium is held has a massive screen where they show movies and entertainment. With the shear amount of people traveling between the Atrium, who can enjoy a good movie or comedy/talent show with all that noise. All the restaurants except Le Bistro looked like a $$ value restaurant and not a $$$ or $$$$ value manhattan style décor. (again with the exception of Le Bistro French restaurant). Of the 5 cruises I have been on, Royal Carribeans Allure series ships beats this ship in almost all categories. 3. Price and value For close to $5,500+ cost to a Stateroom with Balcony, I was extremely disappointed. The room was incredibly small and had absolutely no leg room to walk around. (Royal Carribbean and Disney Cruises have room to spare) But that is also probably because our room's sofa which converts to a bunk bed was never converted back to a sofa throughout the 7 days we were in the cruise. One of our friends which had a mini-suite and paid $7,300+ was extremely frustrated because their room was about the same size, with only the exception of a two vanity sink + tub (basically, the room size was the same and the bathroom was larger). Regarding extra spending, this cruise ship is a money pit. Everything cost extra, coffee, snacks, activities, it was unbelievable that practically anything worth anything would require your cruise key card to be charged. For the amount of money you need to spend on this ship, better to cruise on a more luxurious ship (ie: Disney or Royal Carribbean Allure series). 4. Entertainment and activities I recall Royal Carribbean Allure of the Sea had like 4 to 6 mini theaters for movies. Bliss has about 1 theater for movies and a Atrium that they show with the general crowd (I could be wrong, but I sure didn’t find any other activity for movies). I read somewhere that they have one of the largest casino for a cruise ship, but what they fail to understand is that if I want to only go to a large and grand casino, I definitely would not be on a cruise ship to indulge. (Las Vegas here I come). All of us were bored out of our minds. There were only two shows, Havana and Jersey Boys which most of us fell asleep on one of them (yes, no kidding and no back story). Jersey boys was definitely a winner and worthy of a Broadway play. The story was involving and truly wonderful to watch, so we deeply courage watching this one. They weren’t kidding when another review said to book your Race Car and Laser Tag as soon as you are onboard (ps: it cost $10 per game), we were onboard the boat about 1 hour after they started embarking and all the "sea" days were fully books. So you would be left for standby or odd times which nobody wants to take. After going multiple times and staying on standbys, both the Race cars and Laser tag games were definitely fun and worth the wait, but given the fact that it was limited space killed the fun. Their slides were very cool, only probably was, it was shut down many times or not open due to winds and the cold, so that was completely wasted. Although, for that one day we braved the chilly air, both slides were incredibly fund. 5. Food and dining. This one truly was shocking. We booked at least 4 days of specialized dining to try each of the venue. Only one word - "LeBistro". Disney and Royal Carribbean again had some truly gourmet dining experiences, but the Bliss was like a phlegm that was stuck on the back of your throat which you couldn’t get rid of (it sucks). We expected truly excellent food for specialized dining, but got at best mediocre experience. The LeBistro was the only dining experience that we can rate as 4+ stars. The décor, food and service was excellent in this restaurant. The fois gras was actually in the same class as Manhattan style French restaurants. If we knew then what I know how, we would have had 4 days of LeBistro. The buffet food at the garden was mediocre. Their seafood night was shrimp and mussels. We were expecting lobsters or crab legs, but I guess that was wishful thinking. (ps: we had crab legs and lobster with the other cruise ships RC and Disney). Last thing to note. All of this was balanced out by the fact that every excursion in Alaska was worth the trip. Read Less
4 Helpful Votes
Sail Date: August 2018
Decided to cruise (first time) as an extended family with 10 people--grandkids to grandparents, age range 3-80. Did Alaska, inside passage, mid-August on the Bliss. For my family of 4 (included 16y/o and 11 y/o), we chose a balcony ... Read More
Decided to cruise (first time) as an extended family with 10 people--grandkids to grandparents, age range 3-80. Did Alaska, inside passage, mid-August on the Bliss. For my family of 4 (included 16y/o and 11 y/o), we chose a balcony stateroom plus an interior stateroom. This was ~$10,000 just for the two staterooms ($6K + $4K, respectively). Onboard costs came to $4,000: mostly for shore excursions at 3 Alaska ports, 5 spa appointments, and the daily 'service fee' (4 people x 7 days); also did one 'upgrade restaurant' meal at Margaritaville. Lots of small fees like movie rental ($10 per movie in the cabin--really, NCL?), go-karts ($10 per ride), Starbucks (around same prices as on land), ice cream, etc. Lots of these little hidden fees, so be careful! With airfare and one extra night in Seattle, for our family of (4), this vacation cost us around $17,000. If we had all crammed into one cabin, we could have saved ~$4,000, but it would have been a bit uncomfortable. And if we had just walked around town without doing the excursions (or just taken our chances and booked them at the port), that would have saved a lot, also. But then we could have missed out on experiencing the amazing outdoors in Alaska (we did snorkeling [see Ketchikan snorkeling; it was great!], fishing, and kayaking). So this cruise certainly can be done for less than $17K for a family of four, but if you did it like us, it gets very expensive, very quickly. * Ship: First time on a cruise, so nothing to compare to, but was clean, with a lot of variety. You should know that the kid activities that drew us in (go-kart track, laser tag) were booked up quick. Boarded ship a bit after noon, and luckily got some go-kart times for each of the kids, but the laser tag was already booked solid and they never got to do that. Elevators often had a queue and took a while to get between floors (ended up mostly using stairs when not with grandparents or the little kids). Getting off/on at ports was very fast, but final disembarking was a zoo (elevators packed, long lines on gangways). Gym was nice, but super-packed in mornings not in port! And the spin classes also sold out (surprise, there is a fee!) by the time we looked into them. The observation lounge was beautiful (comfortable chairs, panoramic floor-to-ceiling windows, bar) and highly recommended as great place to hang out, play card games, etc., though packed in daytime hours. If you choose this ship, just be prepared to fight the crowds... * Cabins: Balcony was great. Efficient storage, nice shower, USB ports by beds, comfortable mattress. Inner room was likewise just fine. Super friendly/helpful cabin steward! * Dining: Mostly did the complementary dining, which was solid. Not superb, but solid. Service was somewhat variable--many outstanding wait staff, a few mediocre/poor. The specialty restaurants looked great, but for a family of four would have gotten pretty expensive, and most were booked solid, so even if we would have wanted to go, we couldn't have gotten reservations while on the ship (I suggest booking prior to getting on the ship if you want to do this). * Ports: My biggest complaint was the limited time on shore. 6 hours in Juneau? No time to really explore the towns. I'm told NCL is the only line that splits its time in Juneau--one ship comes in half the day, another ship comes in the other half. So you mostly see Alaska from the water. It's gorgeous, but you'll spend more time 'looking' than 'doing'. We all liked Alaska, but for our particular family, this was a pretty poor value for the *incredibly* (for us, at least) high price tag. Our goal was to spend a vacation where grandparents and grandkids could spend time together. If I had it to do again, I think I would favor renting a large VRBO in a resort town (whether at a beach or in the mountains) and coming together for dinner (perhaps with a private chef) and evening time as a family. Read Less
9 Helpful Votes
Sail Date: August 2018
First the good: The ship is new and beautiful. The service was good (helped a lot being in the Haven Suites), and the food was really good. Our Butler and Concierge were generally readily available and helped a lot with show ... Read More
First the good: The ship is new and beautiful. The service was good (helped a lot being in the Haven Suites), and the food was really good. Our Butler and Concierge were generally readily available and helped a lot with show reservations and go-kart bookings (extra charge), and dining reservations. The show Jersey Boys was incredibly good. Several in our group thought it was a better production than they've seen in Chicago and New York. The BAD: Check the deck plans, and the elevators are WAY spaced out and WAY to busy. Every other cruise ship I've been on has had 3 banks of elevators (forward, mid, and aft). This ship only has 2 banks of elevators which makes for ALOT of walking. I mean ALOT of walking cause its a BIG ship. We were in a forward facing cabin (Haven Suite, but not in the Haven section, more on this later), so to go to the observation lounge/bar we would have to walk about a football field to go to the elevators or stairs to go up a few floors and then walk another football field to get back to the front Observation Lounge/Bar. Whoever designed this should immediately take note. Ridiculous not having enough elevators on this size ship. Even when confronted with the staff about this problem, they all seem to get this from many people. Second issue: Our Haven Suite number 11706. The room is nice and layed out well. Tons of storage. Actually way to much storage for a week cruise. Takes up a lot of room having this much storage for only a week at sea. Balcony on this stateroom category is HORRIBLE. From the "floor plan" on Norwegian site it looks like a huge wrap-around balcony... IT"S NOT... It's TINY and barely fits 2 chairs and a small table. Not at all adequate for what is supposed to be an expensive HAVEN SUITE. Do not book this forward facing corner "Suite" if you want any balcony space at all. It's terrible. I must also add the hallways are the most narrow I have ever seen on a ship. I was traveling with someone who needed a scooter, and it was terrible. The scooter can only pass a cart or another person if they stood in the indented area of the room doors. Also felt nickel and dimed on the cruise. We got the Premium Drink Package and it DID NOT INCLUDE BOTTLED WATER.... NO BOTTLED WATER. I could order a $15. glass of scotch or wine and get that free, but not a bottle of water ? I was SHOCKED. Another place that got expensive were all the different dining options at (considerably) expensive prices for whats to be an "up charge". The Mandarin Spa was gorgeous, but...….. as a guy, I would like some private space. The entire Spa is entirely "co-ed". So bathing suites are required everywhere you go. It's also a very expensive addition at $229 per person for a week. So, while the ship is new and beautiful, I would never book this ship again (ever). It's most definitely a kid friendly ship and not built for comfort. Read Less
Norwegian Bliss Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.0 0.0
Public Rooms 4.5 0.0
Fitness Recreation 4.5 0.0
Family 3.5 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.5 0.0
Value For Money 3.5 0.0

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