3 Helpful Votes
Sail Date: March 2019
Great food and Entertainment. Loved this ship! Loved the freedom of this ship and all the staff was friendly and took great care off their guests. Loved the game shows and Jersey boys rocked. The Cruise director and assistant cruise ... Read More
Great food and Entertainment. Loved this ship! Loved the freedom of this ship and all the staff was friendly and took great care off their guests. Loved the game shows and Jersey boys rocked. The Cruise director and assistant cruise director or fantastic! I will be traveling with this cruise again. The boat was beautiful!! We visited beautiful islands , oceans and the shore excursations were so much fun. The crew made you feel part of the ship. Loved the observation room and the waterfront very much. Loved the Gelato as well. Only thing maybe to fix are the chairs in the atrim. Low backs and hard to sit in but still overall a great ship. I would recommend this line to anyone. Loved the hot tubes too. Was cool to sit in them and look out at the ocean. Ship was smooth on the water no issues with walking or moving about. Loved my time on this ship. Read Less
Sail Date: March 2019
A beautiful ship but the food was poor quality compared to Celebrity and Princess. As an avid cruiser for more than twenty years, this was my worst cruise choice yet. A white fish dish over a bed of white rice should not be covered in ... Read More
A beautiful ship but the food was poor quality compared to Celebrity and Princess. As an avid cruiser for more than twenty years, this was my worst cruise choice yet. A white fish dish over a bed of white rice should not be covered in brown gravy. Mushroom caps should not be rock hard and ready for a sling shot. Gnocchi are meant to be soft and delicate, not torched to hard consistency. Do you inspect your plating before it leaves the kitchen? You might consider this. I could likely write pages on the quality of the food. Your Garden cafe has very poor choices compared to other lines. Ocean and Teppanaki are likely the only mediocre choices on this ship. If you are going to attempt Italian cuisine you should really consider consulting an Italian chef. Bar staff were the most pleasant, especially the gentleman running the Sugercane Mojito Bar. Some of the staff at the entrance to your dining options really need to brush up on customer service skills. First night on the ship I was appauled at the attitude of the woman at the entrance to Teppanaki. If you smoke, there is only one place at the back of the ship to do so. This area was closed every night for a private party. Smokers were moved to the race track deck to accommodate. Let’s move smoking to a deck with children rather than allow in the cigar lounge. Accommodating my spouse I could hear the anger of other cruisers. I was extremely disappointed in this line, having heard great reviews over the years. This was my first and last sailing on this line. Read Less
1 Helpful Vote
Sail Date: March 2019
This was our first cruise of this size and it was great! We traveled with our 2 kids and in-laws and everything went very well. Below are my thoughts: Pros: - The balcony statement room had more storage than we anticipated. - The ... Read More
This was our first cruise of this size and it was great! We traveled with our 2 kids and in-laws and everything went very well. Below are my thoughts: Pros: - The balcony statement room had more storage than we anticipated. - The food in the main and speciality dining areas was wonderful with good portions. - With the exception of the pool area and breakfast buffet, you didn't notice cruising with 4,000 of your closest friends. - Lots of activity options on-board. - We felt safe with our kids being on their own. - Our kids loved the go-carts and arcade. - Getting on and off the ship at all ports was a breeze. - The ship itself was beautiful. Cons: - For extras like the go-carts, laser tag, arcade, etc. (primarily the kid activities), we felt nickle and dimed but we anticipated this in advance. The laser tag was just ok...would do something differently with that area or offer longer play time. - The service in Taste and Savor was very slow; we had the best service in the Manhattan Room (with the exception of dessert). - LOTS of partying going on around the pool so my kids got an eyeful at times. Not sure if this was because it was a spring break crowd or a smaller pool area. We weren't sure what to expect with a ship this size and we were delightfully surprised. It was a wonderful experience and something we'd consider again. Read Less
1 Helpful Vote
Sail Date: March 2019
New ship just wanted to try it out. Needs bigger & more pools! Needs more options after midnight!!! Also no welcoming music or staff dancing as we entered ship. Not festive at all!!! Our steward was very nice but I needed ... Read More
New ship just wanted to try it out. Needs bigger & more pools! Needs more options after midnight!!! Also no welcoming music or staff dancing as we entered ship. Not festive at all!!! Our steward was very nice but I needed to ask for ice every day & he put it in a plastic bag that dripped & soaked my beach bag & 3 handbags!!! My husbands luggage didn’t arrive until Tuesday & the staff were helpful to his needs. The announcements should be heard in our rooms so we don’t have to rush to the door to listen. Also the staff in the photo room were very rude. I felt their deals were unfair & the pictures were poor!!! Our crowd of 22 people felt like it wasn’t easy to find specialty restaurants in fact there were a few we never saw! Also all the entertainment is very short!!! Read Less
Sail Date: March 2019
Fun times, Beautiful locations, the suite was roomy and the decor was done very nicely. A couple side notes ... if your gambling or playing any games like scratch offs that pay out cash be careful. We were told that our winnings were ... Read More
Fun times, Beautiful locations, the suite was roomy and the decor was done very nicely. A couple side notes ... if your gambling or playing any games like scratch offs that pay out cash be careful. We were told that our winnings were going in our account. However they never did. When we went back we were time that they dint do that. Winning get paid out in cash. The same attendant was there and just had a smirk on his face so we knew he was lying. Luckily it wasn’t much. One other thing to keep in mind. The room service...it is ok ! Probably because they get prepaid a specific amount regardless of what care they provide. Don’t get me wrong it wasn’t terrible, just could have been a bit better. Especially being the price we paid for a suite for two if us. We had two adjoining suite rooms which the balconies couldn’t even be open. A little disappointed. Food was good, service ok Shows good except Havana. Kind of boring. I think I actually dozed off in that one. Read Less
Sail Date: March 2019
We booked this cruise about 1 year ago, paid a lot for 5 rooms and kept getting invites to bid for upgrades, meanwhile on other lines they typically upgrade at no costs, needless to say we ended up on the 5th floor paying for an ocean view ... Read More
We booked this cruise about 1 year ago, paid a lot for 5 rooms and kept getting invites to bid for upgrades, meanwhile on other lines they typically upgrade at no costs, needless to say we ended up on the 5th floor paying for an ocean view what the balconies costs, that wasn’t the biggest issue if you do not pay even much more to upgrade to the haven which is actually floors that are private that include a large pool, including a lap pool 4 large hot tubs a restaurant and a beach club, this space taken out of the ship makes this ship severely crowded and hardly anyone was using the havens private facilities. Impossible to get a lounge chair at the crowded adult pool every day. Food was good but service was average, At Cagneys they sat us in the bar and fed us dry filet mignons that we’re prepared, this was our third ncl cruise so we know the key differences. The ship Oversold the escursions, we know it would be a busy week but on larger ships are manageable but not when the space is limited by the poor architecture designed to separate guest this does not work and we paid way too much money to feel like second class citizens. We know there are suites and clubs that can be restricted but not 1/4 of the ship which took away from our experience and many others we get left with average service and overcrowding, this was our least favorite cruise out of 25 Read Less
7 Helpful Votes
Sail Date: March 2019
We read lots of reviews of this ship and committed to keeping an open mind despite some of the poor reviews of service and food on board. Never having cruised before, we didn't have anything with which to compare experiences. By the ... Read More
We read lots of reviews of this ship and committed to keeping an open mind despite some of the poor reviews of service and food on board. Never having cruised before, we didn't have anything with which to compare experiences. By the time we disembarked in Miami, we were convinced that those previous cruisers who whined about lots of things were unfair to Norwegian. We have travelled extensively throughout the world, and lived on three different continents, so we are knowledgeable travellers, just not about cruising. Now, we feel qualified to offer some opinions (below), even though this was just one cruise. ** Embarkation. It was easy. We took Uber to the Port from our hotel, as we arrived in Miami the previous night-- always a smart move when cruising, you don't want to miss the ship because of flight delays on the day of travel. We left our luggage with the curbside porter, already tagged with the ship luggage tags printable online from your edocs. No wait. Walked in, had our edocs and passports ready, and got room keys immediately, even though rooms not ready for a couple hours. **First day on board: After getting room keys, went to the Garden Cafe (the buffet). It was overcrowded, difficult to find seating that day at noon, but we never had problems finding seating in the buffet for the next 6 days. First observation: people are determined to get their "money's worth." I have never witnessed so many overindulging adults scooping mountains of food on their multiple plates, as if this was the last meal you were going to have on board for a week. It was disgraceful how much food was wasted on that first meal of the cruise. We relaxed and had a small meal at the buffet before heading to our stateroom at 3 pm. Announcements were made when cabins were ready. **Stateroom. It was larger than we imagined. Absolutely comfortable in every way, and the bathroom was generous in size, larger than some hotel bathrooms. Apart from some leftover trash in the storage cubicles, it was clean. Met our stateroom attendant. **Dining. What's not to like? We could not comprehend some previous reviewers' complaints about food quality or choices. We are not "foodies", but we have had lots of buffets in our lifetime, as well as restaurant meals, and the Bliss was excellent. Nice layout, awesome food, considering there are over 4000 people on board to serve. We did not eat in any speciality restaurants and glad we didn't . . . . the main dining rooms were fine, the Local was good, and the buffet was simply terrific. Never had waits for seating. **Service. Oh my goodness, every single crew member we encountered were smiling and friendly. Everyone. Again, don't believe other reviews that say the crew was grumpy. We had "friends" on the staff in dining venues, entertainment, guest services, everyone. They remembered our names, which was amazing. Maybe because we understood how how they all worked and recognized them as fellow humans, and not personal "servants." **Drinking. We don't drink, so this was easy . . . no bar interactions. However, we didn't witness long queues at any bar on ship. We did observe that once more, human nature, people try to get their "money's worth." Watching the inebriated folks on ship was not fun. **Entertainment. Awesome. We saw the Jersey Boys twice, they were that good. Saw Havana once, and the Beatles Show twice. Also saw a comedy show. Participated in different activities in the Atrium (didn't buy in to any of the games that cost money). In sum, I'd go again. It was great value. The ship and crew were awesome in every way. Your fellow passengers . . . . well, it's not Norwegian's fault who is on board. In many cases, these folks were just plain rude. But, I can't blame Norwegian for that. Some PhD student in psychology needs to do their dissertation on human nature when put on a ship for seven days with unlimited food and alcohol. Read Less
2 Helpful Votes
Sail Date: March 2019
We unfortunately went at a very bad time of the year. The ship was sold out. No room upgrades. We only made it to one show and that was because we waited in the standby line for 30 minutes. The specialty dinning location were full which ... Read More
We unfortunately went at a very bad time of the year. The ship was sold out. No room upgrades. We only made it to one show and that was because we waited in the standby line for 30 minutes. The specialty dinning location were full which meant the coupons we had were useless (dinning package). We did get into the ocean but that's an upcharge. . You can plan on taking 5 + minutes to get a drink too. The bars are packed. You'll eventually find a bar that isn't as busy. The smoking area was confined to a very small section of the H2O area and was closed periodically. Not a ship if you're a smoker. The food wasn't that great at the Ocean (small portion, cold), Smokehouse (expected better food, cold and band wasn't to my liking). The Garden Café was OK but the ice cream section was often closed and you have to wait in line...always. Observation deck is nice, quiet. But the best seating was always taken. (you know... book, towel, shoes holds the spot.) I wish the photographers would back off. There in your face a lot. The Brittan's Finest Band was good. (best Beatles cover band I've seen). St. Thomas, and Nassau were good shopping port but Tortola is still recovering. The worst was getting off the ship the last day. The lines were unbelievable. We got in a line we didn't need to for 20 minutes because there was insufficient direction once you got into the port. I think NCL has to get the reservation system working better. People get reservations for venues and then don't use them. You'll walk by a nearly empty venue but yet can't get in. I'd like to see NCL give us some insight on when to expect lineups and when not too. I would consider a cruise on a different date or option for the Heaven. Read Less
Sail Date: March 2019
Boarding and Vibe beach club passes: We were novices to NCL so didn’t know what to expect. We knew the ship was sold out. Also none of our upgrade requests were accepted so we knew ship would be crowded. I had read about the Vibe and we ... Read More
Boarding and Vibe beach club passes: We were novices to NCL so didn’t know what to expect. We knew the ship was sold out. Also none of our upgrade requests were accepted so we knew ship would be crowded. I had read about the Vibe and we decided to try to get passes. The Vibe is a private deck area with a dedicated bar, snacks, hot tubs and cabanas. There are also dedicated attendants. We knew the pool decks would be insanely crowded as this week is spring break for a number of groups. So we decided to try for the Vibe at 200$ per person. We were not provided a boarding time at on-line check in time. But we had heard that was irrelevant and so getting a Vibe pass would be all related to ones time getting on the ship and getting a low group boarding number. Thus we did not use ship transfers and arrived to the terminal on our own early. We showed up at 9. Everyone there was pretty much doing the same thing. I’d say there were about 20 people in front of us. People were “well behaved” lol until security. Then it was a mad dash- we tried to check in as quickly as possible then ran up the escalator to get our boarding number. The agent gave us one of 2 remaining boarding group 1 cards. From there a line formed early on to wait for boarding even though boarding would not be until 11. People were pushing and shoving to be closest to the boarding door. The security guard moved everyone away from that door, and then people were upset since they had been lining up. Security guard threatened to call police. People moved back. I noticed a family who was not group 1 boarding tried to board with group 1. Etc etc it was chaotic. Then - the doors opened. There was an almost stampede. People ran to guest services. We were among the first and were told Vibe sold out. But then we hung around there a bit and a couple of people changed their minds so we got in by the skin of our teeth. The Bliss is a bit of a problem for vibe as this ship was built for Alaska. So the outdoor deck size is less of an issue for an Alaskan cruise. But for the Caribbean??? Smaller deck space meant that there were only 80 vibe spaces available. And I’m pretty sure one “representative” per group meant that one person could buy a bunch of passes. I think passes should be capped at 4 per individual but that’s not what happened. On top of it, Haven guests could already buy these passes before non Haven guests boarded and they did (based on what we saw.) The vibe itself is really nice. There are 6-7 cabanas and pool chaises laid out in 2’s. There’s a private hot tub and bar. There’s a limited menu and they bring around fresh drinks and fruit skewers. It’s very similar to the private Haven area (it’s actually immediately adjacent but there’s a door for Haven access which remains closed) except they have a white terry cloth covers on the chairs in the Haven. Price was 209 per person each for a lounge chair and 489 for a cabana for 2. The waiters kept key cards upon entry. At one point there were about 9-10 Green key cards (identify Haven guest) versus my orange card as a minisuite guest. Haven guests do get priority boarding so simply needed to ask for vibe passes upon boarding. I’m not sure I agree with that as they have their own private area. But that’s what happened. Also I’m not sure if loyalty status with Norwegian would provide a green key card. Mike from the Vibe was excellent and took care of us very well. Rooms: we had a mid-ship mini suite for 2. I honestly found the room rather small. Balcony also small. Rooms modern and had the necessities. Bathroom was nice and had shampoo plus conditioner (2 in 1) so glad I brought my own conditioner. We were on deck 11, 3 floors above the waterfront (outdoor promenade). The waterfront is noisy at night so we could not leave our balcony door open until after 11 or so at night. Dining: Day 1- Manhattan. We booked a reserved time for all dinners given the sold out status. From what I saw we were wise. Not sure how “any time” dining works on a sold out ship. Lots of people were waiting to be seated for dinner. So book a time and go.... or not go but probably a better idea to at least have a booked time in my opinion. Day 1: embarkation. We booked manhattan dining room (complimentary) and food was pretty good. Service also good. We also ate at the garden cafe for lunch which was good and we especially liked the Indian food and rotisserie chicken. Day 2: at sea. Booked le Bistro specialty restaurant. This restaurant has an upcharge but 3 specialty restaurants were included with our booking. I found the servers a bit uptight. When we entered they would not seat us unless everyone was there. My daughter was a bit late so they were only going to seat us if we gave up her place. Eventually they relaxed and said they’d seat us, but at a table without any view. They then sat us at a good table and we had a very nice meal. Again, like embarkation, it took a bit of work and persistence. Day 3: at sea. Los Lobos - mexican specialty restaurant for upcharge- this was a group event, so not sure if it was the regular menu. It was very good as well and excellent service. Thanks to Karl who went above and beyond. We write out cards to thank him. Day 4: st Thomas- always an excellent port stop. Great shopping and sightseeing. la Cucina Italian specialty restaurant for upcharge (again included with our booking). This was excellent. Really really good. Service started off rocky as they were trying to rush us but once we established that wasn’t going to happen we had an excellent meal. We met the chefs who were very kind. And this restaurant has an outdoor patio on the waterfront (deck 8) so we ate outside, and we were able to watch as the ship was departing St Thomas port. Beautiful sunset. Just a wonderful setting. Day 5: Tortola. This island was very primitive and it seemed in the middle of no where, and that not much was there. There was a huge cost to go to the beach. 50$ return US for 2- but we paid it. The place was devastated by the hurricane and there were still upended yachts in the waters that had not been claimed. 2 cruise ships a day go to Tortola. The beach was perfect but I would have preferred a different port. Taste dining room for supper was really delicious. Shrimp dish had 6 huge tiger shrimp and the beef short rib was really nice too. Jersey boys show- was surprisingly good. Was 2 hours long and was much better than I expected. Day 6: at sea. Taste dining room for lunch was lovely. They had very nice selections and yummy peanut butter cheesecake. Dinner at Manhattan restaurant was very good once again. Day 7: Nassau and Cagney Steakhouse There were 5 ships in Nassau so it was very chaotic getting off the ship. Line to return to ship was also long. Cagney was really really good. Excellent meal for main courses. Desserts were not so great. Re: specialty dining. We did not see the communication to book these in advance to avoid disappointment. By the time we knew we were supposed to book it was very difficult getting reservations. At guest services on arrival, there were restaurant representatives that booked at the dining. And unlike online, all the restaurants, laser tag the go karts could be reserved. With the ship at capacity it was definitely a good idea to reserve immediately on boarding to avoid disappointment. There are people who were upset with not being quick enough. We were able to move around reservations once on board but this required immediate attention. Reservations were otherwise filled for the week except for Los Lobos. The spa - is beautiful. The view of ocean is gorgeous and the pools are unreal- like being in the ocean. Based on Turkish baths. There is one hot tub like area where there is a honest to goodness tide and sound of the ocean. Water rises and falls and pulls you along with it. Just beautiful. Highly recommend getting a weekly pass for about 225$. On board a daily pass is 60$ so it makes more sense to buy the weekly pass in advance. We went every night at around 8 pm. Not crowded at all then. Such a relaxing area at the front of the ship with full views and floor to ceiling windows. Observation lounge- deck 15. Not to be missed. It’s absolutely a stunning place for coffee, snacks, or a drink from their bar in the evening. Gorgeous room! Staff on Norwegian by in large very very good. Most greeted us only with smiles. You do feel on this ship that you are being constantly charged - so you need to be careful with what you’re charging etc, Norwegian has lots to offer for kids (water park) and entertainment. So that’s good. But at capacity it would be very difficult to find ones own space without the Vibe Beach club pass. My kids loved the laser tag and I did go karting once and wish that I hadn’t!! It’s not for those who don’t want to race. I did the inner tube water slide once which was great. Did not do the drop water slide one. Internet on board- unlimited did work, but there were limits on browsing and attachments. I messaging for iPhones worked. Could not otherwise text. We didn’t know about the 9.95 messaging service that you could do through the Norwegian App and had we know that definitely would have used that service. Overall: very good cruise. Now that I understand how Norwegian works I would do a few things differently the next time and try and cruise off peak. Read Less
Sail Date: March 2019
We wanted to see what Norwegian was like and we were not disappointed. Between the tow of us, we have probably cruised 15 times on other lines, but never this one. The ship's layout was the best I have seen with things spread out ... Read More
We wanted to see what Norwegian was like and we were not disappointed. Between the tow of us, we have probably cruised 15 times on other lines, but never this one. The ship's layout was the best I have seen with things spread out enough that there was not that much congestion, even with over 4,000 people on the boat. There seemed like there was a different themed bar/lounge tucked into every corner. Each with it's own special drinks. While the boat seemed geared more towards adults to me there was still a ton of things for the kids to do. (The Go-Karts were awesome). It was also easy to see that cleanliness was important. "Washy Washy" was a common phrase heard where crew member had bottles of disinfectant to clean hands with before the buffet or getting back on the ship. There were some slight negatives....scheduling the go-karts/laser tag was almost impossible. It was all filled up the first day before everyone was on the ship. I was lucky enough to get a go-kart slot, no dice on the laser tag. Also, the cabin could have used some more storage space. While Jersey Boys was incredible, and Prohibition was awesome... Havana sucked. There seemed no point to it and was boring. Embarkation was just ok. Flew in to Ft. L and then had to sit around for an hour to wait for a bus. Seemed like an excessive wait, especially seeing other cruise lines take multiple groups of people. Getting off the boat was a nightmare as no one listened to the colors being called and messed the system up. Also, the number of people getting out on deck at 6:00 am and reserving chairs.... to not com back until after 9:00 was ridiculous. There was no enforcement of the advertised 30 minute rule at all. However, we were able to find a spot, just out of the way and only partial sun. Read Less
Norwegian Bliss Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.5 0.0
Entertainment 4.0 0.0
Public Rooms 4.5 0.0
Fitness Recreation 4.5 0.0
Family 3.5 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.5 0.0
Value For Money 3.5 0.0

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