Sail Date: January 2019
New ship, always like to sail the new NCL ships. This one is going to be a winner for Alaska with the beautiful Observation Lounge. The color scheme on this ship is very appealing and soothing to us. We enjoyed the mornings, afternoons, ... Read More
New ship, always like to sail the new NCL ships. This one is going to be a winner for Alaska with the beautiful Observation Lounge. The color scheme on this ship is very appealing and soothing to us. We enjoyed the mornings, afternoons, and some evenings on that lounge. We also enjoyed the continental breakfast and light lunches each day. We had a spa balcony, whereas we usually do a spa mini-suite, but they were sold out early on, and we enjoyed the spa experience every day. The ship has the usual features we like about NCL with the various specialty dining choices. There are two excellent bars on board in our opinion. Sugarcane, with the ever-funny and top-notch bartender, Bong. The other is the Observation Lounge bar. Every bartender there is very interactive with passengers, sharing beverage tips and stories. As with all of our NCL cruises, it is really important to pre-book both entertainment and specialty dining. We never had a glitch the entire week. Overally, embarkation/disembarkation was smooth and fast. Although we have read some negatives about the food and service, we never had any issues with any of it. Read Less
Sail Date: January 2019
In one week they only have 2 shows in the Theater, a 3rd show in the theater was basically a repeat of a short length show that is run in one of the smaller lounges each evening. 3 restaurants with the identical menus. You might ... Read More
In one week they only have 2 shows in the Theater, a 3rd show in the theater was basically a repeat of a short length show that is run in one of the smaller lounges each evening. 3 restaurants with the identical menus. You might consider they would have a different theme dinner in each restaurant - not so. The meals were generally good & in most cases service was good with some exceptions with filling water glasses was poor. It seemed the waiter staff had more tables to serve than normal causing on this cruise not the best service we are familiar with. Our stateroom was small which was located on the 15th floor & happened to be across from a large crew workroom that had carts rolling in & out starting around 7AM & a vacuum running between 7-8AM. On sea days 2 side by side lounge chairs were hard to find around the pool but with 4,000 passengers on board that is to be expected. The pool size for this large cruise ship was very small & on sea days was very crowded. The bar service around the pool we found was good. Guest Services (on the ship) were very helpful vs our Travel Agent & who the travel agent booked this cruise with. Read Less
Sail Date: January 2019
We cruised on the Bliss having been on the Getaway and Escape previously which were enjoyable - I have done 10+ cruises overall on various different lines. NCL is our first choice for cruising due to the Ultimate Beverage Package which ... Read More
We cruised on the Bliss having been on the Getaway and Escape previously which were enjoyable - I have done 10+ cruises overall on various different lines. NCL is our first choice for cruising due to the Ultimate Beverage Package which is a very valuable 'perk' if you pay for a specific grade of Cabin The ship itself is very clean and tidy - Although the layout of many things are questionable. I understand the Bliss is destined to cruise Alaska which could explain the repositioning of the Jacuzzi/Hot Tubs to Deck 17 instead of Poolside. They were extremely exposed to strong winds. There is hardly any shade on any part of any Pool deck - Two very small canopies which resemble leaves. Not sure what the thinking here is - Maybe NCL want people to rotate more and not occupy sun loungers all day? Entertainment we felt was very poor - We have enjoyed Howl at The Moon on previous NCL cruises which was always full to capacity and no adequate replacement has been provided. The scheduling of events was often head scratching - Activity A would finish at 22:00 and Activity B would start at 23:00 - Many headed back to their cabins early as there was nothing much to do in between. Having been on 10+ cruises I have become accustomed to feeling like a Cruise Director has been cloned multiple times. They seem to pop up just about everywhere! We spotted our CD once (for about 45 mins) during the entire week and we participated in most of the activities offered. Comedians onboard were OK - Clinton Jackson was the most memorable. Activities - We managed to participate in the Go Karts and the Laser Tag which are very innovative and well delivered. Dining - This was regular cruise ship standard - Good enough but tempting you to try a speciality dining venue. The buffet was well stocked with options to keep everyone happy. Food Republic was excellent. No complaints in this department. Staff - I was shocked on more than one occasion by the abrupt manner of staff all over the ship. Room Steward, Bar Tenders and Waiters all got involved and we were often made to feel uncomfortable. A group of 6+ people all had to show their face at the bar before being served drinks which were already included under the UBP. This slowed service down. I boarded with every intention of renewing my 'Cruise Next' scheme but didn't feel it was appropriate as I will likely look elsewhere for my next vacation. Read Less
2 Helpful Votes
Sail Date: January 2019
My wife & I have just finished our very first cruise with NCL. We actually chose this cruise because swapping some unused Timeshare credits for a balcony cabin on a brand new ship that was sailing to the Eastern Caribbean in January, ... Read More
My wife & I have just finished our very first cruise with NCL. We actually chose this cruise because swapping some unused Timeshare credits for a balcony cabin on a brand new ship that was sailing to the Eastern Caribbean in January, seemed like a wonderful idea. Firstly, the boarding procedure at Miami was smooth & seamless. We had spent a few days at Pompano Beach close to Fort Lauderdale prior to the cruise and had rented a car from Enterprise. When we returned the car, we were delighted to find that Enterprise (also National & Alamo) provide a free shuttle bus from MIA to the cruise port - what a bonus. We went straight into check in from the bus and onto the ship. Our first impression of the ship was it was very busy & noisy (entering through the casino did not help alleviate this impression). After a short walk around and a trip to the buffet, it was announced that all cabins were ready for occupation. Our cabin (10268) was a standard mid-ship balcony cabin. First impressions were that it was very nice and by the end of the cruise we could find no real complaints. The bathroom was functional and the shower was excellent. We drank the water from the faucet every day and our cabin stewart (Bart) was pleasant, friendly and efficient. We are simple people to please and our request for a bucket of ice (twice a day) was fulfilled to perfection. After settling in we began a quick tour of the ship. The Bliss is a very beautiful ship with wonderful artwork. The room hallways have a relaxing ambiance about them whilst the common areas of the ship are tastefully decorated. I preferred this to the new HAL Koningsdam on which we sailed twice last year. Included in our trip was the Ultimate Beverage Package and the No Service Charge Package. As non-drinkers the UBP was wasted on us. We later found out that NCL are including the UBP with almost every cruise they sell - and it showed. A large proportion of our fellow cruisers seemed to be in a constant state of merriment or intoxication. This was most evident around the pool area where blasting loud music was ongoing from after breakfast until dusk. If you are thinking of cruising on this ship and want a quiet, peaceful cruise, then look elsewhere. Having cruised with Carnival previously on 2 occasions, the Carnival cruises were like a Sunday School outing compared to this. If you like loud Hip-Hop or Rap music, then this is the cruise for you. If you want a quiet dip in a pool or hot tub then forget the NCL Bliss. The main pool is 6' 8" deep all around. It was a salt water pool with nowhere to stand up which meant having to tread water or hold on to the side when not swimming. Despite the Caribbean sunshine, the pool was not that warm. Also you will be lucky to find a space around the pool as loungers seemed to be reserved with towels and personal belongings from the moment it opened. Although we didn't try the water slides, we heard a few people telling others that they had become stuck in the slides and had to be rescued. The kiddie pool was reasonably busy and seemed colder than the main pool. Without purchasing a Haven Package, you are limited to this one area for a cool swim. There are other areas for hot tubs (Spice H2o) but they were ALWAYS crowded as well. Having just mentioned the Haven Package, we did bid $450 per person for the Haven upgrade. Our bid was unsuccessful. In the unlikely event that we ever cruised NCL again, I would make certain that we cruised in a Haven cabin. Because of the enormous amount of space assigned to Haven guests (and the location of that space), I actually felt like a 2nd class citizen on this ship. Good forward viewing locations are extremely limited on the Bliss. The Haven has its own pool area (which couldn't possibly have been as busy as the main pool), its own main dining room etc. Dining on the Bliss was inconsistent. We ate twice in the Manhatten dining room. The first time we had a quiet corner location and the second we were right in the middle amongst young families. The rest of the time we ate in either Savor or Taste. We loved this concept of dining. Eating here was more of an elegant dining experience as opposed to cafeteria style. The food was better than I had been led to believe and some dishes were excellent. The soups were often lacking taste and I would recommend avoiding them. Salads and other appetizers were quite good. Main courses varied from excellent to just OK. A weakness with Taste and Savor is that the luncheon menu did not vary for the whole week. The Garden Buffet was spotlessly clean and served typical buffet fayre. Two exceptions were the brisket and suckling pork meats which were to die for. Both were knockout. Desserts are my wife's favorite part of meals and she was disappointed by them. We did not try any specialty restaurants (we never do as the MDR food is usually good enough for us) but other cruisers we talked with said that the specialty restaurants were either great or poor. Entertainment on the Bliss was again inconsistent. Many seemed to enjoy the game show style of entertainment found in the Atrium area but for us the highlight of the entertainment was the Broadway version of the hit musical "Jersey Boys". We had pre-reserved spaces for the first performance on Wednesday evening. Even with a guaranteed spot, we wanted a good seat (which is on a first come basis) so we began lining up about 45 minutes before the show started. We selected seats about 7 rows in the middle from the stage. Talk about lucking out. "Frankie Valli" was looking and singing directly to us. We enjoyed the show so much that we waited in the standby line the next night and again got great seats off to the side. Both shows were full. This, however is another problem on the Bliss. You really need to pre-book entertainment as soon as you can. Friends told us that they couldn't get slots to ride the Go-Carts and their grandkids were bitterly disappointed. The other entertainment that was outstanding was the Beatles tribute band. We saw them once in a small and very crowded Cavern Club and again on the main stage on Friday night. Other venues were a little bigger than the Cavern but would still get crowded. The Country band, the comedians and the two other bands were alright. We, personally, did not enjoy the musical "Havanna" although it was well produced with good scenery, sound and lighting. We were first time visitors to the three ports of call on this cruise (St. Thomas, Tortola & Nassau). Overall, I was disappointed. Tortola was a giant building site following a devastating hit by the hurricane. The other two were a constant badgering by vendors. Personally not our cup of tea. Finally the complaint that seemed to irritate people the most - the elevators. There is a back bank of 8, and a front bank of 8. Both have 4 elevators either side of the hallway. You have to press the call buttons on both sides to get both sides of elevators to work. Finally when an elevator arrives you find yourself stopping at multiple floors because all the call buttons have been pressed. Then, at busy times, you get into elevators going in the wrong direction, because it is quicker to go down when you want to go up because elevators often arrive full to the brim. Even though the Bliss is a beautiful ship, we felt that it is way too crowded with very few opportunities to escape the hoards and find a quiet place. NCL seem to have a dedicated group of followers but, for us, this cruise was the first with NCL and will probably be the last. Next up is a Transatlantic on the Celebrity Silhouette in April. Read Less
Sail Date: January 2019
This is a beautiful ship, a feast for the eyes. The artwork is tastefully designed and located. We enjoyed the beauty of the ship and some very nice amenities. The Observation lounge on Deck 15 is perfect to have a bite to eat, a ... Read More
This is a beautiful ship, a feast for the eyes. The artwork is tastefully designed and located. We enjoyed the beauty of the ship and some very nice amenities. The Observation lounge on Deck 15 is perfect to have a bite to eat, a cocktail, and enjoy the view from the front of the ship. Quiet too. The adult area (H20, deck 17) was a nice getaway as well; also Margaritaville on deck 17 for awesome cocktails. I have listed details of good and bad in my opinion of the ship. It has so many options for food and entertainment - a plus - but a minus is that lots of the food is ala carte; and you have to be proactive to get into the entertainment venues. Make reservations for dining, go carts, entertainment, etc., as soon as you get on the ship. You can always cancel but you can't always get reservations later. Even if the venues are complimentary, they usually need reservations! There are "Stand by" lines for the entertainment so you can get in if people don't show up - but don't count on it especially if it is a popular event. We had a balcony cabin which was a decent size with a real door on the shower. The bedding is very nice, the pillows and duvet were so soft and comfy I didn't want to get out of bed in the mornings. Tip: There were extra pillows under the couch. The balcony had two chairs and a little table. Be advised if you want to order room service breakfast to enjoy on your deck, it is an extra $7.50 charge. The pool, and other common areas appeared to be the same size as smaller ships, but the population onboard has increased. This made for crowded common areas. Pool lounges were reserved early and abandoned for hours in spite of the "30 minute maximum" that was NOT ENFORCED by staff. There needs to be a way to monitor the use of lounges or a fee paid for use. The Garden Cafe was so crowded that it was hard to obtain food and a place to sit. The main dining rooms and Garden Cafe food was substandard. However, Margaritaville and the Local had good dining options away from the crowds. My husband paid for the spa but was unable to find a quiet place after using the sauna because of loud talkers in the heated lounge and hot tub area (even carrying beer bottles with them). He reported these incidents for three days with no action performed by staff. Our cabin steward was excellent, he always filled the ice bucket (two times a day!) and made up the room and didn't bother us. He also left cute towel animals on the bed. Ocean Blue and La Cucina were the best restaurants (up charge). Ocean Blue - The lobster was excellent and service (I believe our server was Melani) was amazing. A dinner companion raved about the steak - and said it was better than the steak at Cagney's Steakhouse. We made reservations when we boarded, but wanted to return later during the cruise because the food was so good but they were booked up. La Cucina - Great Italian. We also tried to make reservations for a return dining experience, but they were booked. We even asked to take out a pizza or order it and eat at the Cellars (Wine bar next door) and purchase wine (it is that good) but were told all we could get at the Cellars was calamari or antipasti, and no take out. Hmmm, the Cellars was never crowded - adding pizza could really increase business. The pizza at the Garden Cafe couldn't compete with La Cucina. Cagney's Steakhouse - I'd go to Ocean Blue instead. I ordered petit filet, it was okay but not juicy (even though medium rare) and had very little flavor. The rest of the table said their food was okay too but not spectacular. We purchased the "ultimate" alcohol beverage package but found that unlike on other cruise ships we were unable to pay to upgrade the package to include top shelf alcohol. If we wanted top shelf we had to pay the difference between the max of $15 on the alcohol package and the list price on the menu. The prices were inflated. Some liquor by the glass was $29! We managed to use our prepaid alcohol package for some decent liquor - Tito's vodka; Jameson Cask Mates whisky; the only good scotch offered on the package is Monkey Shoulders; Woodford Reserve (only if you order "their Old Fashioned" - if you order it any other way, it is an up-charge). Hendrick's gin is an up-charge. The best bars we found are Maltings (near the Cigar Lounge), Margaritaville (17th deck) and the bar between Los Lobos and Cagney's restaurants - they make Grasshoppers at this bar. There isn't a martini bar on the ship that we could find but you can order them at some of the better bars. The miniature golf course did not appear on any material or on the directory list (elevator). I had seen it listed somewhere but couldn't remember where. We found it when we saw it from the go cart area. It is only 5 holes but it was fun. No attendant so people had to go to the end and pick up balls and clubs then walk through the course to the front. This made it difficult for those playing the course but everyone was nice about it. My husband did the go carts and he had a lot of fun - definitely recommend! Again make reservations as soon as you board the ship. The Jersey Boys was Broadway quality. I can't say enough about how great the performances were. What a treat. The comic Clinton Jackson was so funny and surprisingly clean! We really enjoyed both of these entertainment features. The observation deck is a great place to relax. There is a small buffet and bar areas where you can enjoy the view from the front. It is there for the Alaska cruise but it is just as nice for Caribbean. It took us three days but we finally found H20, the adult lounge area. It had a water fall feature to cool you off, but unlike the Epic it did not have a pool. There is a bar at H20 but no food. It would have been nice to have an adult pool in the H20 area - and a food service. The Epic has a small cafe and pool and it was so nice to have a quiet place for adulting. The main pools (one allegedly for adults) was so crowded and frantic and over loud with the "music" and other entertainment/games that it was not a place to relax. A great place for the younger set I am sure - but the problem still exists regarding finding a lounge chair. Signage could be improved in the cabin hallways to indicate which way to the elevators. The fish on the carpet helped to orient us to the front and back of the ship but help in directions to the elevators with signs strategically located would be appreciated. The cigar lounge is very nice and located near Maltings bar so it was convenient to get a cocktail and then have a smoke in the lounge. Thank you for the signage forbidding cigarettes. The casino has an enclosed area for smokers but cigar smokers are not allowed. Why? The casino is pleasant and there are several options for gambling. The minimum for table games seemed to be lowered later in the cruise. The 3-card poker was $10 minimum but changed to $5. There are lots of slot machines as well. Itinerary: St. Thomas, Tortola, Nassau. We went on ship excursions in Tortola and Nassau. St. Thomas - We've been here several times. We planned to take the ferry to St. John and go to Trunk Bay but changed our minds and shopped with our friends. We had lunch at Cafe Amici, a little outdoor seating cafe that we have visited before. Cold beer, decent food. Tortola - Discover Tortola by land and sea. We started out on buses and drove up to the mountains around winding roads (pretty narrow!) but the views were spectacular and since we have never been on this island it was fun seeing it this way. After the bus ride we boarded a boat to cruise around the island and enjoyed rum punch. It was a nice excursion. Nassau - We decided to take the excursion to Atlantis since we have never been there. The bus took us to the hotel/resort and then we were on our own. We went to the beach first (towels and lounge chairs were complimentary). It is a beautiful beach, white soft sand and turquoise water. After we had enough of the beach, we walked back to the hotel and saw the aquariums. The private beach area is beautiful as well as the grounds. Inside, the hotel is dated. It looks like it needs TLC. It is still a grand hotel and there are some great glass works including an amazing Chihuly. All in all it was fun. The ship is gorgeous but huge. Read Less
Sail Date: January 2019
My husband and I took this cruise for our honeymoon and were so excited to go on the new large ship both having been in Norwegian cruises a couple times each, myself on the Dawn a couple times to Bermuda. Overall the main problem came down ... Read More
My husband and I took this cruise for our honeymoon and were so excited to go on the new large ship both having been in Norwegian cruises a couple times each, myself on the Dawn a couple times to Bermuda. Overall the main problem came down to two things: first, the boat was far too large and had way too many passengers for the cruise staff to handle. From the table service dining to the bars, almost everything. The buffet was the only portion of the ship that I would consider ran very well and kept very well stocked. The sit down restaurants the staff were very nice but very slow, not attentive, very unorganized, everyone running around including the managers. Working at a restaurant myself full time I can tell when a place is disorganized and chaotic. This resulted in very long wait times for the food, the food being like warm when served etc. You could order a drink at dinner and not get it for 20 minutes or at all some nights without reminding the server. This seemed to be the same situation going on at all the tables around us as well, large or small parties (there were only two of us so shouldn’t have been hard). The steakhouse specialty restaurant had a good filet but minus that the food at the table service was just ok. The chicken dishes too salty, the strip steak very fatty, soups too cold, salads too much dressing and crappy quality lettuce etc. I was very disappointed when comparing to the dawn which we were all so pleased with the food and service. The restaurants overall were too large for the amount of staff to handle as well as the kitchen. We didn’t have to wait long when we would go for a table but we would’ve preferred to have waited a half hour and then have gotten better service. The hosts and hostesses did a great job though. Our server at the steakhouse was good. As for the outdoor space, I was so disappointed! The same number of hot tubs/jacuzzis as on the Dawn which is almost half the passengers!! And one small pool that is deep the entire length!? Made no sense, forget finding a lounge chair after 8 am! It was crazy! Some days we would circle the ship for an hour before we would find something and there was only two of us! There was also a beach club section closed off that you needed reservations for on the ship too which I didn’t understand! They should’ve spent less money on decor and added another six hot tubs and a second pool for adults (there is a fairly large child pool go figure). The casino was also not big enough and the gym weight area could fit 4 people at once! So crazy! Lastly the disembarkment process was a mess! We reserved a shuttle through them to Fort Lauderdale airport and they gave us color coded luggage tags and took our luggage the night before off the ship. The luggage was supposed to be arranged by section after you depart the boat but ours were spread out over three huge factory style rooms! We spent a half hour finding our luggage almost missing our shuttle! That was a horrible way to end my vacation! All the luggage tags indicating the color section came off all of our luggage? I told someone working for Norwegian and she didn’t seem to be too concerned with our issue. Outrageous! I am usually very used to crowds and vacations like this, I frequent Disney world often, but please avoid this large disaster of a ship! Take one of the smaller ships old or not! Read Less
Sail Date: January 2019
Norwegian Cruise Lines overall are a great time. The smaller ships will be my only choice from now on. They are more accommodating to those of us that don't want to feel like second class, if we choose to smoke. The Bliss makes those ... Read More
Norwegian Cruise Lines overall are a great time. The smaller ships will be my only choice from now on. They are more accommodating to those of us that don't want to feel like second class, if we choose to smoke. The Bliss makes those of us that do smoke feel like we are not welcome. There are only two spots on the Bliss that you can smoke, a room in the casino, when the casino is open and a small area on level 17 aft. So if you smoke DO NOT PICK THE BLISS! The entertainment and food was top notch. The Jersey Boys show was as good as the one that ran in Las Vegas for many years. The Havana show was an awesome show as well. Hopefully Norwegian will take a look at how they make those of us that smoke feel and change how they treat those of us that smoke. Read Less
Sail Date: January 2019
We picked this cruise as we were celebrating our 20 year anniversary. This particular cruise included our very favorite islands, as it's probably the main reason why we chose this one. We have cruised with many different lines and ... Read More
We picked this cruise as we were celebrating our 20 year anniversary. This particular cruise included our very favorite islands, as it's probably the main reason why we chose this one. We have cruised with many different lines and never tried NCL - we thought it would be a great experience with one of their newest ships. Sadly, we were wrong! Our room was a spa room - typically on ships these are away from noise and near the spa. Not on the Bliss. I kept hearing constant noises above our room. Come to find out the workout room was directly above us. My husband walked the steps and sure enough it was the weights people were lifting and dropping. Over a SPA ROOM. We brought this to the front desk multiple times and were brushed off. The ship is very much designed for Alaska with many beautiful inside areas. Not so much if you're cruising the Caribbean and want to be outside. Pool chairs anywhere are limited. We went to the front desk and inquired and we were told about Vibe - the weekly passes were gone, but a cabana was open for $359. We decided to go for it to have a place to stay and not worry about people reserving chairs at 7a - only to come back and use for 30 minutes later. We made it up to Vibe - wonderful area and staff. Only to find out that the hot tub had been taken over by a loud crude group. Playing music on their personal speakers and ignoring the sign hanging - Quiet Area. The hot tub sits in front of the start of the 6 cabanas, so it was not really relaxing. We brought this up to front desk and they didn't seem to care. The free drinks are a joke. 2-3 bartenders per bar with many people waiting to get a drink. Not many bar staff members in areas such as pool or casino to order drinks from. Food was below average. It was difficult to follow the limited hours of the free places - for example on sea days the sit down dining rooms closed at 9:30a. Most people are on vacation and not setting early alarms to eat. Restaurants were ok - Le Bistro, Japanese, and Steak place were the ones we tried. Japanese was by far the best! Staff was rude and left really bad impressions. The spa and Vibe were the exceptions. Think again before you book on this ship! Read Less
1 Helpful Vote
Sail Date: January 2019
Overall the Bliss was a nice ship but like many things there were pros and cons. Pros: * My family enjoyed the two shows we attended, Havana and Jersey Boys. Be sure to make your reservations as soon as you board of ahead of ... Read More
Overall the Bliss was a nice ship but like many things there were pros and cons. Pros: * My family enjoyed the two shows we attended, Havana and Jersey Boys. Be sure to make your reservations as soon as you board of ahead of boarding where possible * We enjoyed the laser tag battle as well as the racetrack. If I recall the laser tag battle had 2 rounds of 5 minutes each. My team won both rounds so I don't know if there is a third if the score is tied. Regardless, it was long enough and a fun time. Racetrack is around 10 minutes long, we typically got in 8 to 9 laps each race. Cart seating (for a single cart) worked even for a big guy like me (6'2", 300 lbs) which is something I get anxious about at times. Buy any packages before you board the ship, they may "run out" before you get to the counter once you board. Again make your reservations once you get on board so you get your preferred time * Specialty dining food was especially good at Los Lobos and Teppenyaki. Cagney's was good but not great. We had bought the specialty dining package for 3 restaurants and felt it was worth it. * Unlimited drink package and beverage package worked well and we didn't feel like we were being constantly questioned about every drink. Cons: * Schedule, schedule, schedule. Everything is regimented. Reservations for specialty dining, reservations for laser tag, racetrack, shows, on top of any shore excursions made this the most time bound cruise I've ever taken. I'm a planner by nature so usually I like knowing what is what but I just felt like I never had time to just do whatever whenever. If you don't like all the reservations then plan to do less and miss a few things. * Excursion disembarkation - on our last port (Nassau) the ship docked at 12 noon, and our excursion was 12:30p. They closed off decks 4 (gangway deck) and the deck above it, deck 5 for some reason - forcing massive lines to form and snake through deck 6, which is normally fairly populated anyways due to the atrium. We made it to our excursion in time, but had to really powerwalk down one of the longest piers in the Caribbean. * Food in dining rooms was fair. Not great, not bad. Fairly bland, and not a huge variety of cuisines. No steak and lobster nights that we saw, although to be fair it may have happened on a night when we were specialty dining. * Buffet food was, well buffet food. Didn't seem like there were any active cooking stations like where you could get Chinese food made to order and so forth. * Time changes not well publicized. I so happens noticed that at one point before reaching Tortola a note in the newsletter stating time was changing one hour forward. Many guests did not get the memo and missed shows and other reservations. Time changed back again after St. Thomas, seemed a little more well known second time * Staff seemed to be henpecked by supervisors. general atmosphere didn't seem as lighthearted as I've seen on other cruises * Stateroom was nice in general, but closest is at end of couch/bed, and in our case since we had 4 in our room, we use the flip down bunk making it difficult to access the closet. * King bed but was pretty much hard as a board and not comfortable. * Bathroom was decent, while the plexiglass type shower enclosure looks nice and was functional, it made the space between the toilet, the counter on the right and the shower plexi on the left fairly small and uncomfortable for a large person. Would have preferred a shower curtain personally for more flexibility in the space. * Balcony was of average size, but the two deck chairs were not comfortable and neither reclined at all. * Noise from deck parties was pretty obnoxious until about midnight. If you go to bed early or don't want to hear it, recommend booking lower deck cabin. We were deck 14 mid-ship. * Lastly, and I hate to say it, we personally witnessed violence on board and I heard of another incident afterwards. My wife and I witnessed a man destroy a electronic paper towel dispenser with a large water bottle after the door to the bathroom he was in was opened. Shocked both me and my wife, thankfully the water bottle that became a projectile missed hitting my wife. Reported it to security, who knows what happened next. Other incident that I heard from a witness was that a man punched one of the crew when they sprayed his hands with hand cleaning solution that they used whenever anyone was entering the buffet areas. I guess it can happen on any ship and one of this size probably happens more than I would normally be aware of, but seemed like there was over reliance on cameras and less on human security personnel. Definitely would say there were more supervisors in the dining rooms nagging servers than security personnel. Read Less
2 Helpful Votes
Sail Date: January 2019
Our recent trip on the Bliss left a whole lot to be desired and while we did not feel listened to by guest services staff on the ship itself, we hope that NCL guest services as a whole would not dismiss our concerns as the ship staff did. ... Read More
Our recent trip on the Bliss left a whole lot to be desired and while we did not feel listened to by guest services staff on the ship itself, we hope that NCL guest services as a whole would not dismiss our concerns as the ship staff did. However, per ncl.com, emails to and from guest services average out to a 15-day wait so I still have quite a while to wait and see how they respond. The service on the Bliss was not up to par and both of us left with a sour taste in our mouths. We were both very excited about this cruise and were anxiously awaiting it for months. However, the experience has left us unwilling to even consider NCL ever again. Bar staff that was difficult to get recognized and given drinks. The worst experience was a time where my boyfriend watched the bartender pour and try to serve him a glass of wine in a dirty glass. When he would not accept that glass of wine, the bartender got visibly frustrated and reluctantly poured another. We had the drink package, it would have made no difference numbers-wise if we had accepted that glass, left it on the bar, and ordered a new one. The attitude received for asking for a new glass was completely unnecessary. After the fact, we talked to a guest services representative. He suggested he call his manager and she come down to speak with us. We accepted and sat waiting for her. On her way to meet with us, she stopped to talk with other crew members and have a laugh, stopped at the atrium bar to chat, and then sauntered up to us. Immediately giving a dismissive impression. She even talked with the bartender (who obviously denied the whole thing) before even coming to speaking with us. We were not looking to get the bartender in trouble, we were not looking for anything from her aside from concern and assurance that something like that shouldn't happen. Instead, we got told that it didn't happen and sometimes we see things that really aren't what they are. Unacceptable. Furthermore, she smirked all during the interaction and visibly held back laughter when my boyfriend explained he was looking out for his own safety because he didn't know where that glass had been or what was in it. When we told her we'd like to speak to her manager, she told us he wasn't on duty and we could speak with him the next day. But when we asked how, she conveniently couldn't remember his full name. Hard to ask for someone without their name. Even harder to believe you don't know the name of your manager...especially working on a ship with them for months. Shockingly, we never got to speak to him. On our last day on the ship, we had to spend the most of our evening in the medical center because my boyfriend was sick and feverish. Turns out he developed a bad bacterial infection. It's obviously hard for us not to wonder how many other dirty glasses we may have drank out of over the week and if that incident may have had some responsibility in his illness. That also led us to be slapped with an additional $2,000 bill we were not anticipating. If you need to see the doctor on board, be aware that the medical center is open for 90 minutes in the morning and 90 minutes in the even and it costs $140 just to have a doctor assess your vitals. The rest of the $2,000 was for an IV, urine test, and five days of antibiotics, none of which is covered by insurance. We also had an issue with our onboard account. We made a mistake and put a wrong credit card on our file and went to change it. But in the meantime our onboard account was frozen. After two trips to guest services to get it taken care of, we went to a bar for a drink. Once the bartender served us and ran our cards, he loudly yelled our names and informed us that our account was frozen due to a billing issue and we needed to go to guest services. Suddenly we had an entire bar's worth of eyes staring us down. That was a degree of embarrassment that was not needed. We had already remedied the situation and were still called out publicly. After a third trip to guest services, our account was fine. I splurged on an expensive pedicure with particular products I planned on buying during my appointment. Instead of it being relaxing, I left in a bad mood after being put to a hard sale of other products and feeling insulted by my technician often. She even had an opinion on my relationship because we're together now for 5 years and not married. She felt the need to tell me things like he obviously doesn't want to be committed to me and I'm wasting my time. My feet weren't even in the tub yet when she found it appropriate to say these things. After agreeing to purchase two items and she kept pushing for more, I told her price was a determining factor in my decision and she proceeded to look at me like I was crazy and told me it was all "cheap" and I could easily afford it. These are just a few of the experiences that we had that really put a damper on our trip. It truly took away from what should have been a relaxing and fun vacation. You literally could not pay us to go back on another NCL ship at this point. All the time spent dealing with guest services, all the time waiting at bars to even get eye contact from a bartender, all the time waiting in dining rooms for service, all the time spent in the medial center (adding up to about $16.17/min for us), none of it was made up by any of our good experiences. Disney, RC, Princess, and yes, even Carnival, are all far better options in the future. Read Less
Norwegian Bliss Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.9
Entertainment 4.0 3.9
Public Rooms 4.5 4.1
Fitness Recreation 4.5 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.7
Enrichment 4.0 3.5
Service 4.5 4.1
Value For Money 3.5 3.5

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