We did a few cruises, and loved the last one on the Diamond Princess from Sydney to Singapore, it was civilised, well organised, with amazing entertainment and great service, several different outdoor areas to relaxed and unwind but also ... Read More
We did a few cruises, and loved the last one on the Diamond Princess from Sydney to Singapore, it was civilised, well organised, with amazing entertainment and great service, several different outdoor areas to relaxed and unwind but also several areas to appreciate music and entertainers in the evening and to dance if we wanted.
None of this was the case on the Majestic Princess !
I don't know if it is still in the teething process, but nothing was clear, the plan of the ship doesn't make sense (one big outdoor area with two small pools, 6 small spa pools (one not working as a spa) for 3000 passengers !!
One undercover indoor pool area with strong chlorine smell, which was supposed to be a fun hollywood disco at night, but which was empty after 5.00 pm.
No deck in the front of the ship. No real promenade deck (just tow decks on level 7 on both side of the Atrium with 10 chairs).
And only one dancing area in the very public and opened atrium.
A big shopping area (which was described as the biggest department store at sea !!) with 3 shops (one jewellery and leather, one perfume and one very sad clothes shop with a poor range of polo shirts for men and stretch cotton dresses for women) !
A casino (which again was supposed to be one of the biggest at sea) which was cut in one third to create an extra bar (the Crooners).
The nightmare started at boarding in Shanghai : 4.5 hours standing in a queue for boarding, part of it in full sun, no seats, no water, no explanation of what was going on !!!
We had a mini suite, which although slightly smaller then the Diamond, are a good size.
But it was smelly and not clean (clamps of hair on the balcony, blood stains on the curtains..)
We understood later that the ship was delayed on her arrival to Shanghai, and that is where most of these problems were coming from, however no one was there to explain and apologise !
After initial disappointment, we decided to make the best out of it, and remain positive.
However disorganisation kept on bothering us :
The second night we had to wait over half an hour for a table in the Concerto restaurant (and we were anytime dining), and again 3 days later.
Most of the nights half of the wine were not available from the wine list (the waiters were very apologetic and had an exhaustive hand written list of the wine which were no more available (our main waiter told us that it would get better after Brisbane which was 2 days before our arrival.
And worse of all, you had to queue for almost everything (a free seat around the pool, a free seat on the decks bellow, a free seat in the atrium cafe, a drink at most of the bars, a waiter to pass by...)
The service was mostly pleasant, but they certainly did lack numbers.
We understood that this ship was created to cater for the Asian market, and we knew it when we booked.
We liked the idea of the Karaoke rooms (which were cancelled when we arrived) we like the idea of the juice bar and the dim sim and dumpling bars (which were cancelled).
I have the feeling that the marketing team got overwhelmed by the change in the client target (more than 80 % of the clientele was from Australia, New Zealand or North America !) and tried to patch where and however they could.
If you add to this that the entertainment was poor :
Same three groups over and over from one side of the boat to the other.
One really good show in 22 days.
And the same entertainer for the whole trip in most of the bar.
Day entertainment was equally poor if you compare it to the entertainment onboard the Diamond Princess (and for a ship of this size).
And the fontain water show (which was advertised as the main attraction) is a totally non event (and according to me a total lost of space on the main outdoor deck, and could have been an extra pool)
There is no doubt that this vessel is meant to be a money maker (we payed $499 to access the only quiet spa area-advertised as the tranquility heaven of the ship). we didn't have the wine we wanted on the wine list, but were offered repeatedly to join the paying wine tasting to try the wine from the menu, to purchase digestifs alcohols with matching glasses... !!!
And a lot of fuss and advertising about deals in the shops (a big piece of the daily entertainment program), at the spa...
In conclusion, we made the best out of these holidays, but wouldn't know whom recommend it to, as it doesn't seam to be clear on the clientele target :
If you like quietness and luxe, you will find it noisy (constant loud music in the outdoor public areas, and no where to escape)
If you like loud music fun and dance, there is no dance floors, no disco, and no fun dance entertainment.
If you like outdoor water and pool be ready to share it with a lot of other people.
But we did meet a few nice people and friends, and were reassured by the kindness of most of the staff people, which is actually the main positive of this trip ! Read Less