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17 Helpful Votes
Sail Date: April 2019
My husband and I are avid cruise travelers and have sailed through 6 continents with budget-friendly cruise companies to high-end small ships. Princess Cruises has always been considered as a mid to upper class cruise company and our past ... Read More
My husband and I are avid cruise travelers and have sailed through 6 continents with budget-friendly cruise companies to high-end small ships. Princess Cruises has always been considered as a mid to upper class cruise company and our past experiences with them in North America certainly meet that standard. However, it’s not the same on their ships sailing from Taiwan!! My voyage with Majestic Princess from Taiwan this time confirmed that they must have either brought the worst dinning room wait staffs from other ships to be on this one or these people are just untrained. They were not only rude, but also unprofessional (from never smiles, to often forget our drink orders to only give one menu to the entire group of 4 people...etc). And the breakfast buffet had such limited choices of food that I thought I was on a commercial cargo ship. I had sailed with Princess Cruises from Taiwan in 2016 and had a very bad experience in their dinning room that prompted me to sent a written complaint to their executive office and I would think they would have made some improvements already, but I was disappointed again by their dinning room service this time. Princess Cruises needs to really step up to the game on their service on their Taiwan cruises or they will loose consumer confidence soon. Besides the dinning room bad experience, their photo booth staff were also unprofessional and careless. I had to repeat myself multiple times to multiple employees and even after I called to confirm my order, they still made the same mistake. I would say the areas that Majestic Princess meets Princess Cruises standards were their stateroom staff and entertainment staff. Read Less
8 Helpful Votes
Sail Date: March 2019
Firstly my trip got off to a disappointing start. The airline lost my luggage which meant I was stuck in a sundress for 3 days until the next port. The staff in the shop were extremely unhelpful and rude. They had very few sizes on display ... Read More
Firstly my trip got off to a disappointing start. The airline lost my luggage which meant I was stuck in a sundress for 3 days until the next port. The staff in the shop were extremely unhelpful and rude. They had very few sizes on display and when I made inquiries basically waived their hands at unpacked cartons and said "we may or may not have something, you'll have to wait until we unpack". No offer to at least look in one or two boxes. When asked how long until they unpack, I was told 1 to 2 days!! Needless to say I brought nothing in the "fashion shop" this cruise. The staff at the services desk were more sympathetic and did at least arrange a toiletries bag and promised to chase up with the airlines to ensure a smooth delivery of my bag... This obviously didn't happen as I had a distressed courier call me at 745 am ( we were not allowed off ship until 0800) saying no one was there to sign for my case and so he would return it to his depo.. Long story short, no communication between Princess and Airline ( and Visa versa) but I eventually received my bag later that afternoon. Embarkation was very easy. Our mini suite was great, roomy enough for the four of us, though very hot overnight. And our room attendant lovely and attentive as usual The majestic is a large ship but most of the extra space seemed to be state rooms, with a feeling that there wasn't enough public space for all of the people. There no doubt is, a lot of it surrounding the piazza and in the hollywood club, but quiet space is limited. We are out doors types so like deck space. I personally never had an issue securing a deck chair, but I was happy to sit in the sun, shade was a scarce commodity and we saw a few people get narky over chairs. Inside there is heaps of space in the piazza, but there was always something on, so it was always noisy. There were hardliners who found the fewer quite spots near an Asian tea bar, and the Crowne bar but I hear you had to be early. The large Hollywood sanctuary area was always full to the brim. I only did a curious walk through once or twice, but it seemed just as noisy as elsewhere. There were a few spots on the deck near the ping pong but there was a curious stale smell that wafted around that area at times. I suspect it's near the rubbish disposal. Not having a deck to walk laps around was rather odd. You could do a shorter circuit on the 7th if you don't mind crossing through the ship either end. You could do a longer lap around deck above the pool (17) but it's cut short by the Hollywood club area and at the rear you have to go up, through the sports area down, across then back up through the sports area again... The gym was well equipped, cool and open 24/7. The sports area is very poorly designed. No net over the top, and some of the side netting had holes bug enough for balls to pass through. It is also necessary to pass through it to get to the golf area and wake Bar.This could be easily fixed by putting a net along the front of it, creating a walkway. There seemed to be quite a few frustrating dead ends on the ship. (seems I wasn't the only one who accidentally opened the dining room door setting off an alarm...ops..on deck 5 or was it 6, trying to find my way forward ) We also accidentally walked in on a massage one day whilst looking for karaoke, as it seems they were using the rooms labeled "karaoke" as extra spa area. They really should lock them...so check that they do before you get your gear off Entertainment wise this cruise was lacking compared to other cruise I've been on. The band Opus was great as was the lady signing in Crooners nightly but the show's were lacking. There were 3 production shows ( plus one encore involving dancers) in the 19 nights. I've had more on a 12 day cruise. The magician was okay, there was some impersonator, but anyone under 60 struggled to know who he was talking about (which I guess is fine on a cruise with an average age of 65) and a few other singers who were okay. Oh and some violinist, whom my son and I found hilariously over the top in his sparkly Jimmy choos and diamante eyelash extensions, but the lady throwing him kisses next to us obviously disagreed. Activity wise the program was pretty much the same daily with the usual zumba, trivia, ballroom dance, destination talks etc.. Not to mention all the promotional "raffles" and art auctions etc. We just ignored those. My mum went to a "sale" but the bags watches etc were even poorer quality( if that's possible) then past cruises. I saw one lady with her $15 bargain small travel bag and didn't have the heart to tell her I got my similar one at kmart for only $3. Then there was the occasional fun thing like the egg drop, ship making comp and pool games. I didn't mind the repetition as mostly I was happy to amuse myself. I did do some ballroom and Victor was a very entertaining teacher. I also did Zumba most mornings. My only gripe was the rude Trivia goers who couldn't wait to get a seat, even though there was a 40 minute gap between Zumba and Trivia. One thing that was strange was that a lot of activities such as line dancing, ball room etc were held in the piazza which meant that the learners always had an audience. This put some people off and meant that there was constant noise and traffic Kids activities were provided but seemed confined to the kids area. They advertised a basketball shoot off the second day on board which I thought might get my shy but sporty son involved. But we waited on the sports deck for half an hour with no show. Later when we went down to look at kids club and ask about it we were told because the forecast was for rain they had cancelled the basketball as it might be dangerous ( it never rained and they obviously hadn't even been up to check) This put my son off immediately. Hes not the crafty kind and that was mostly what their program listed. So he refused to go. He did find another like minded boy however and they amused themselves between the pool, table tennis and sports area..not to mention the ice-cream parlor and dessert lady who befriended them and always had their favorites on hand. There were about 50 kids on board, many who did enjoy kids club, it just didn't interest mine this time around. Dining wise, we did anytime dining and never waited. But personally I missed the friendship you gain from having a dining companion. As we were a group of 4 with a child they never put us on a shared table even though we would of happily shared. We usually ate at 6-630 or after the first show (which started 715). The food was okay. A lot of seafood which limited my mother who has a shellfish allergy. The buffet area was great for breakfast and lunch but we found at dinner time they compacted it to one or two sections with limited choice. The buffet was also very confusing with a lot of repetition yet some things only available in one spot. eg waffles ( my sons favorite) were only in 1 spot but pancakes, toast and cereal were in several spots. The cake/dessert selection was good but also very repetitive. Lots of continental cream cakes but same flavors daily, ditto for cookies. They did have a Crayfish seafood special on once or twice for dinner but it was poorly advertised so we missed it. My Dad loved the veggie burgers from the burger bar near the pool, and I was fond of the noodles. We didn't go to any of the specialty restaurants. There are a couple of tea, coffee water stations in the buffet and one out the back of the ship near the Wake bar, but it was hard to find water on the actual pool deck, and just as hard to find a waiter meaning lots of trips in a damp towel into the buffet to the disapproving looks,of some other cruisers, but it was very hot and humid...I needed water. This could easily be fixed by having water jugs near the ice-cream bar and towel bar. Overall we certainly enjoyed our cruise. With 12 sea days many might find it boring, but I loved the relaxation time. After the first few days people found their spot on the ship and it did begin to have that cruisey family feel whereby you seem to see the same faces most days. We spent 5 days in Hong Kong at the end and continuously ran into people we recognized from the ship. I'd certainly travel on the Majestic again, but admit it did lack some of the intimacy and atmosphere you experience on a smaller ship. One thing we did note was that being so big you barely felt the movement of the ship and as a result none of us suffered from sea legs post disembarkation. Read Less
3 Helpful Votes
Sail Date: March 2019
Would not recommend this ship.The mother in laws first cruise and as her complaints were not dealt with made for a very unhappy and grumpy family as we had to put up with the lack of sleep causing being to tired for certain family members ... Read More
Would not recommend this ship.The mother in laws first cruise and as her complaints were not dealt with made for a very unhappy and grumpy family as we had to put up with the lack of sleep causing being to tired for certain family members of family unable to take part in ship activities.The constant harassment of the photographers is very frustrating and annoying.I feel the princess line has to look at trying to change things.Most multiple cruise passengers are not interested in the continuous art sales.Having to wait 15 to 20 minutes to be served is not acceptable to wait for drink.This I feel was due to staff shortages.The restaurant staff in the set dining were fantastic,the only complaint was that as my wife doesn't eat seafood was very restricted on choices.The staff were most helpfull in the area.I am not sure wether these issues were due to the cruise being a repositioning cruise.The shore excursions seem to be expensive as when ashore you can get way better deals.Was amazed at Hong Kong to find princess charging 20 dollars per head for a free curtesy bus.In Taiwan bused to a shopping centre at 9 am to find out nothing opened till 11 am.The whole experience needs to be ,in my opinion,revamped and not feel like buttlins at sea.It seems to be the same ol same ol. Read Less
2 Helpful Votes
Sail Date: March 2019
We chose the Majestic Princess mainly as she was going to Hong Kong. She is a lovely ship with a great crew and has a nice feel about her and we really liked our cabin which was very nice. Entertainment was very disappointing, the cruise ... Read More
We chose the Majestic Princess mainly as she was going to Hong Kong. She is a lovely ship with a great crew and has a nice feel about her and we really liked our cabin which was very nice. Entertainment was very disappointing, the cruise director Andrew promised a performance from The Australian Beatles on 2 occasions which never eventuated and no explanation of why. The entertainment overall is nothing to write home about as is the daily activities, however I think this has become the norm for a lot of ships. Cocktails are expensive which we actually do expect, however when you are paying top dollar for a cocktail you expect them to be good, the recipes used ie 'The Princess Cocktail Recipe' do not have a lot of resemblance of how they should be made, I'm not sure who came up with the recipes but I think they need to 'google' how they should be made. Overall the food was disappointing. The staff were friendly and helpful, they went out of their way to please, they were wonderful. Having done a number of cruises on Princess and in the past thought very highly however we have been very disillusioned with our last couple of cruises with them. I think somewhere along the line they have lost the quality they once had mainly in the areas of entertainment and food. Read Less
1 Helpful Vote
Sail Date: March 2019
Cost good for a repositioning cruise...Ship was generally good as it is quite new. BUT cabins are small as are the bathrooms and balconies. The pillows are awful felt like I was sleeping on a marshmallow and when I requested a better ... Read More
Cost good for a repositioning cruise...Ship was generally good as it is quite new. BUT cabins are small as are the bathrooms and balconies. The pillows are awful felt like I was sleeping on a marshmallow and when I requested a better pillow was given 2 pillows squashed into one pillow case. The mattress is ordinary. The ship's PIAZZA is ok at first.... BUT is very noisy and if you want to watch some thing you have to get there early in morning as the same people monopolise the seating 24/7. The same can be said of the Cabanas and seating around the pools. The ship is set up for the Chinese market with too many areas for gaming ie the 16th and 17th decks. There are not enough interesting activities such as Wine and other Alcohol courses or food demos and tasting times , or even interesting craft courses...there is too much emphasis on the Art shows and Bingo. The long days at sea need more activities. The LIBRARY was a disgrace it effectively did not have any books from day 1...it needs to be bigger and have staff looking after it. The so called SALES in the shops are ridiculous the same stuff, that is mostly junk is put out daily. There could be more interesting food stalls around the pools that could change regularly...the ice cream was the same flavour every day. The off shore tours were boring and not particularly well run. not really good value for money Read Less
3 Helpful Votes
Sail Date: March 2019
First tiime we have cruised with Princess. Thought this new ship would be wonderful. And it was - to a point. The good: ship looks great. Beautifully decorated, shiny, clean and new. Our mini-suite was lovely, if smaller than on other ... Read More
First tiime we have cruised with Princess. Thought this new ship would be wonderful. And it was - to a point. The good: ship looks great. Beautifully decorated, shiny, clean and new. Our mini-suite was lovely, if smaller than on other cruises we’ve done with other companies. Bed comfortable. Balcony very small, but adequate. Our stateroom staff were just lovely, friendly, everything always clean. The food on board we found very good in the buffet area and dining rooms. The International cafe was great, staff excellent. The entertainment was quite good, if you could see it (more on that later). Movie under the Stars is well done, and great new movies all the time, which are then available on the tvs in your stateroom. The Average: where to start. I did not expect to feel the ship so crowded, and it only took a day to realise this magnificent looking ship has been designed by one screwy naval architect. There is simply a flow problem of people moving around the ship, particularly on sea days or when weather is inclement on the upper decks. The central Piazza looks great, but is overlooked by cafes, bars and restaurants, which suffer from the terrible acoustics - everything entertainment wise often sounds so shrill and loud and completely drowns out any conversation you’re trying to have. Tried and failed to have a relaxing breakfast one morning at the International cafe while a paper plane competition was being held with a very enthusiastic and shrill-voiced hostess - just awful. This area too becomes an absolute bottleneck when activities or performances are being held - just not nearly enough seating, and people have to stand two to three deep to see - and block anyone trying to move past. I can’t understand why other areas of the ship aren’t used for “fun” activities, Zumba, line dancing, wooden horse racing etc - where the noise can be managed better. There is a shortage of outside deck area, virtually nothing downstairs off the public areas, and on the upper levels there is nowhere you can walk completely around the ship - it all comes across as public spaces being compromised for additional cabins or exclusive areas. The theatre is small (much smaller than any cruise ship we have been on), there as there can be up to 4000 people on board, and shows are usually shown twice at night, sometimes repeated the next day in the afternoon, simple maths shows that there is no way everyone can see the headline shows, and people quickly work out they have to be in the theatre 30-40 mins early to get a seat. There are other public areas like the Vista Bar, and Princess Live Theatre, but public areas seems to be small and compartmentalised. The ship is enormous but doesn’t feel like it is - hard to explain but something seems amiss. We just felt it was such a shame when the ship looks so lovely at first sight, but just somehow fails to deliver. The bad: the worst by far shops on any cruise ship - some highend shops that were always empty, and then only two small stores for general merchandise, souvenirs etc - these were crowded, and offered very little - could not even buy a Princess logo hat (I collect) as these apparently sold out a few cruises ago, and the staff couldn’t order and they had to just take what was sent to them. The alcohol duty free section was ridiculous, one bottle of each type of alcohol you may want to buy stacked on a tiny table in among the toys and chocolates - you pick up an order form from the table - no staff interaction, no promotions, worst I’ve seen on any ship. Overview: I don’t know how, but this gorgeous looking ship, with lovely staff and good food, just misses - and I can only think it’s the design - more use needs to be made of some smaller public areas, and some activities moved from the central Piazza. Cruises are not inexpensive, there’s a big market out there and lots to choose from. I had a really enjoyable cruise as New Zealand is magnificent and we were off the ship for all shore-days. But I would not sail on this beautiful looking new ship again, although I will definitely cruise to New Zealand again in the future. Read Less
1 Helpful Vote
Sail Date: March 2019
The ship is new and very impressive. Staterooms were bigger that SEA princess and SUN princess. Both my wife and I enjoy keeping fit whilst on board. I was appalled that to use the sauna I would have to pay $199. You can not purchase ... Read More
The ship is new and very impressive. Staterooms were bigger that SEA princess and SUN princess. Both my wife and I enjoy keeping fit whilst on board. I was appalled that to use the sauna I would have to pay $199. You can not purchase a day pass to use the sauna or steam room. The Majestic also had fewer fresh water dispenses than SEA and SUN. At breakfast you were not able to serve yourself orange juice. The food was not of the high standard that I had experienced on previous Princess Cruises. The ship was full and it appeared that staff were struggling to cope with demand. At dinner our waiter had too many tables to cater for and we often had to wait long periods for drink service. The destinations were excellent in particular Milford Sound and Tauranga. In summary I would not recommend the Majestic Princess. Read Less
1 Helpful Vote
Sail Date: March 2019
My wife and I are platinum level cruisers, needless to say we have stayed true to Princess. We decided to try the newest in the Princess fleet that is the Majestic Princess, unfortunately the experience was not what we expected. The ... Read More
My wife and I are platinum level cruisers, needless to say we have stayed true to Princess. We decided to try the newest in the Princess fleet that is the Majestic Princess, unfortunately the experience was not what we expected. The atmosphere we experienced on previous cruises with Princess on obviously smaller ships (Golden princess, Diamond Princess, Sea Princess) was not there. On this occasion it was just as if Princess have focused on getting as much as possible from passengers, giving very little back...No more happy hour...Elite/Platinum special afternoon get together s were dismal to say the least. Overall a very average cruise experience definitely not up to Princess standard...Hopefully it will not be the standard for future cruises, because if not then a lot of regular Princess cruises will be looking at other cruise lines. Ship:- A beautiful ship - clean and definitely Majestic Cabin:- Balcony cabin M629 was great with all anyone could ask for..No noise with easy access to lifts - stairs - buffet area and the Wake Bar at the very rear of the ship. Dining:- We had anytime dining and did not experience any problems getting a table. We were however disappointed with the meals on several occasions. Meat was not cooked (raw) one one occasion not edible. Other dishes were very repetitious and bland, definitely not as described. The buffet was as expected for the first two days, but it never changed ????what you saw to-day is what you got tomorrow.... Entertainment: Went to the Theater once and saw a juggler and comedian...great show Went once to a Princess production show and did not go again...It was loud and suitable for a very young audience, certainly not for the majority of older folk. In cabin TV was great with a good selection of the latest movies... Activities:- A good selection of daytime programs to suit most tastes. most of which were around the Atrium area of the ship. If you could get a table... Service:- Could not fault the service from any area of the ship...staff were always ready to assist and help. Ports:- Having done this cruise twice before we were familiar with the ports visited, however still enjoyed every aspect every time. Shore Excursions:- I guess this is always a bone of contention for regular cruises as they are aware that the cost of an excursion from Princess is going to be far more expensive than purchasing from local operators..Always a good idea to do your research before buying an excursion from the ship. Drinks:- One would think that sailing duty free ect would be great, sadly this is not the case. The average price of a beer was around $8.95 with the price of a glass of average wine was $10 per glass. A bottle of wine for which we would purchase in Australia for around $10-$12 per bottle, started at $46 and went up from there. I, like the majority of cruises who enjoy an ale or glass of wine consider this to be exorbitant. If you dont drink at all thats fine but an average Aussie considers this a part of the social experience and looks forward to it. The so called Duty Free alcohol on board the ship is just ridiculous, you can buy better from Dan Murphy on a regular day. Why Princess and other cruise lines think that passengers are silly is beyond me. Conclusion:- A big ship and definitely an experience, but for a regular older (65+) cruiser I would probably choose a more traditional ship, I can go down to Westfield Plaza and sit in a coffee shop and have the same if not a better atmosphere. Read Less
1 Helpful Vote
Sail Date: March 2019
Princess Cruises are my favourite however this one fell short of my expectations it is far too big with not enough lifts and the entertainment venues were too loud they must be trying out new amplifiers which are simply not needed you ... Read More
Princess Cruises are my favourite however this one fell short of my expectations it is far too big with not enough lifts and the entertainment venues were too loud they must be trying out new amplifiers which are simply not needed you simply can't find a place inside to have a quite drink and chat which has been so good in previous cruises you couldn't even talk in several of the specially restaurants as the noise floated up the atrium to deck 6 & 7 it was like Princess were catering for the 30 to 40 year olds who like to dance the night away with loud music... you still can dance if the volume was turned down inside and maybe if you want it loud deck 16 would be the place not deck 5 that makes it uncomfortable for decks 6 & 7 as well.. having said all that I have another cruise booked so will see if the music is turned down...sure hope so. We chose anytime dining and whilst the waiting time was minimal the food was not hot and serving time was little too long, our cabin was adequate and the shower a little bigger than other ships. The entertainment in the Princess Theatre was very good and day time activities were plentiful, overall we found this cruise too noisy for us as we like to sit down and enjoy a cup of coffee and this was not possible due to the lack of seating and the noise. Read Less
1 Helpful Vote
Sail Date: March 2019
We loved the itinerary, but were so disappointed to find that our excursion had been cancelled last minute by Princess with no offer to help replace it. So we were on our own in Wellington. Then the ship had a delay with fog in Dunedin ... Read More
We loved the itinerary, but were so disappointed to find that our excursion had been cancelled last minute by Princess with no offer to help replace it. So we were on our own in Wellington. Then the ship had a delay with fog in Dunedin and could not dock an hour later because the tides were too low for this immense ship. The one Princess excursion to Waitupo and Rainbow Springs that was not cancelled was excellent! We also loved the Milford Sound fiords day. The entertainment on the ship was also very good, with Magic, Encore, and musical productions. It’s important to get there at least 30 minutes ahead if you want a seat though. Restaurant service in Anytime Dining was good with Ferdie as our favorite waiter. We were also extremely frustrated with erroneous bar charges that took multiple trips to the desk over several days, along with phone calls. Each time we were assured that it was corrected only to find that was not true. ( We had ordered just two glasses of wine one night but were charged for six!). These were finally corrected just an hour before we debarked. All of this left a very bad taste with Princess! We have never experienced problems like this on other cruises including Norwegian, Holland America, Gate One, or Azamara. We have already scheduled future cruises with Azamara and Celebrity, and will probably not sail on a large Princess ship again. Read Less
Sail Date: February 2019
First time on a Princess 'Royal class' ship and I was interested to compare this ship with the 'Crown class' ships I'd previously sailed on. Well I can confirm it's big, and although there were some pluses ... Read More
First time on a Princess 'Royal class' ship and I was interested to compare this ship with the 'Crown class' ships I'd previously sailed on. Well I can confirm it's big, and although there were some pluses in the experience, for me, I felt that Majestic was a little too big. As usual embarkation (Elite) was seamless. Even the photographers respected our polite no thank you, although sadly they reverted to normal at the port gangways. Did not like being mauled by that Panda! Our cabin was great, although the balcony was a little small and our steward was excellent. I thought that storage space was far better than the smaller ships. Lifts. I don't need to use them but when I did I found that I needed to wait longer than on previous ships, particularly at peak times. Alfredo's. Wonderful! Particularly liked the small pasta dishes. Service was always excellent and the pizza was cooked to perfection.(unlike in other reviews) International cafe. Good. but not as good as previously.Friendly service at breakfast. pastries v.good. Not always possible to get waiter even when quiet but always managed to find one. Coffee card now electronic so you can't carry it over to next cruise but still great value. Some confusion over which line is for coffee and which is for food. A few people very grumpy if they feel you're jumping the line, particularly in the morning. Walking the deck.On sea days I've got into the habit of an hour deck walk. Not easy on this ship. Previously I've walked Prom deck but this isn't really viable on Majestic. .Had to use upper decks which provided little shelter from the wind. ( Fortunately it was mostly dry). Elite perks. Mostly very good. Wife loves free laundry. One thing not as good. On past trips we were allowed to access the tenders by showing our cards at a time of our choosing. This didn't happen on this cruise. Yes, we had a separate waiting area and we probably got off the ship quicker than others but there was still a long wait. Dinning. World Fresh Marketplace Good variety of food and mostly excellent quality. Tea, coffee somewhat problematic with some machines empty or out of order. Didn't like the seating set up. Certainly not the place for a quite Lunch on a sea day Anytime Dining. It's a small thing but on my many previous Princess voyages I cannot recall an occasion when my water glass was allowed to empty. Not so on this ship. Service was inconsistent. Some of the waiters seemed to lack confidence, others didn't appear to pay attention to detail and on one night the waiter thought that he was auditioning for a comedy show! (He wouldn't have got the part). The food was comparable to other smaller ships. Captains Circle event. Better than anything we'd experienced before.: generous with drinks, relevant and mercifully short. Exceeded expectations. Theatre.. Simply too small. Not happy about having to arrive over half an hour early to secure a seat. Missed some shows I'd have liked to see, due to this. Gym Not big enough. Very busy at peak times. Enrichment programme. Hoped that a larger ship would have a greater range but this was not the case. Flash sales, bingo, quizzes were the norm. The Maori Ambassadors were a shinning light in an otherwise unenlightening experience. Disembarkation. Late and a little chaotic. Maybe due to numbers? I would not discount using the larger ship again, but ,on balance, I would prefer a smaller one. Read Less
1 Helpful Vote
Sail Date: February 2019
We took this cruise for convenience as it was round trip from Sydney, our home city. The standard of this cruise is very average, in terms of foods and activities. Public areas not enough, probably they have more rooms instead for ... Read More
We took this cruise for convenience as it was round trip from Sydney, our home city. The standard of this cruise is very average, in terms of foods and activities. Public areas not enough, probably they have more rooms instead for revenue?! Extremely crowded theatres, everyone need to go there at least 20-30 minutes before showtime to secure a seat! We arrived 30 minutes before showtime at the Vista Lounge, there was no seat! Central area is too small to dance or do anything for the number of passengers on this ship! There were not enough varities of activities on the many sea days. Staff are very efficient, very smooth operations in embark and disembark, we got on and off the ship without much waiting at all. In the dining rooms, staff are well mannered and efficient too, meals arrived hot not warm, although the choices are limited I feel, as I do not take fish. Luckily the weather was on our side, so it was enjoyable cruise overall....... Read Less
2 Helpful Votes
Sail Date: January 2019
The best of NZ Fjordland is to be experienced on cruise ships. Majestic Princess is a new and beautiful ship. The cruise into the Sounds was excellent! Our balcony cabin is of standard size and is very clean. I don't believe ... Read More
The best of NZ Fjordland is to be experienced on cruise ships. Majestic Princess is a new and beautiful ship. The cruise into the Sounds was excellent! Our balcony cabin is of standard size and is very clean. I don't believe in paid dining on cruise ships but this time we paid to dine in Harmony restaurant and it was very good. The British pub lunch however was disappointing. We chose "fish & chips" and the fish was definitely not Cod Fillet as advertised on the menu. The pizzas in Alfredo were undercooked and taken a long time to be served. I had a pasta that was still cold inside. There's a slight disappointment to see the Princess Theatre (and also Vista Gaming Lounge) designed quite small in relation to the size of the ship. There were often people left standing to watch the shows. There was a lack of overall enthusiasm from the staff and there was quite often service-without-a-smile. I have personally experienced and also witnessed this lack of service from some bar/buffet staff and also the front desk. I like Princess and am a platinum level Captain Circle member, so is my partner. However this was the first Princess cruise that we experienced impersonal and mediocre service so we would like Majestic to take this feedback on board and improve their service please. Read Less
6 Helpful Votes
Sail Date: December 2018
New Zealand summer time never lets you down it was just a pity about the balcony of the cabin. The ship itself is lovely and the entertainment very good, food was hit and miss the kitchen trying to pass chicken pieces off as ... Read More
New Zealand summer time never lets you down it was just a pity about the balcony of the cabin. The ship itself is lovely and the entertainment very good, food was hit and miss the kitchen trying to pass chicken pieces off as sweetbreads......both Grille and Harmony had good food but Le Mer was a very poor representation of French cuisine. Definitely go to the English Pub lunch at Grille it's the closest you would get to a true pommy experience the sausages are the best I have ever eaten and my wife had the steak and kidney pie with plenty of kidney we went both times it was on. Drinks are super expensive we were going to do the drink package and decided not too which worked out well just limiting how much you have to drink, cocktails nothing out of the ordinary here compared to other cruise lines. Entertainment was exceptional but to get a seat in the theatre you had to be there one hour before the show started a lot of people were disappointed. Shopping was per any ship. Embarking and disembarking were exceptional smooth we took the baggage with us when leaving the ship. Read Less
6 Helpful Votes
Sail Date: December 2018
If you have young children, avoid the Aust/NZ cruise. Go to Royal Carribean instead. This ship is predominately retirees. Some of which are not very accepting of young children. You will be getting the evil eye, or rolling eye balls as ... Read More
If you have young children, avoid the Aust/NZ cruise. Go to Royal Carribean instead. This ship is predominately retirees. Some of which are not very accepting of young children. You will be getting the evil eye, or rolling eye balls as soon as you kids open their mouth. Kids club was amazing though. We left the kids there most of the time. They enjoyed it. You do have to pick them up for lunch and dinner. We were a party of 3 adults between 30 - 38. There was hardly anything fun for us to do. Majority of the activities and music is catered towards the the older crowd. Buffet was terrible and lacks choice. They served the same food for 13 days!! They change the sausage from English bangers to Italian sausage on alternative days and that’s about it. Dining room menu was fantastic. Changed every day. Service was fast Service staff were all fantastic. Ship was nice and clean. Luxury brands were reasonable prices compared to what you pay outside. Basically, if you have kids or if you are young. Go elsewhere. This is not the cruise for you Read Less
2 Helpful Votes
Sail Date: December 2018
Majestic Princess, Auckland to Sydney, 18 December 2018 Context: We had previously cruised on the sister ship, Regal Princess (Baltic, August 2018) We note that Majestic Princess has been specifically configured for the Chinese market, ... Read More
Majestic Princess, Auckland to Sydney, 18 December 2018 Context: We had previously cruised on the sister ship, Regal Princess (Baltic, August 2018) We note that Majestic Princess has been specifically configured for the Chinese market, this may not be a good thing when the ship is based, albeit temporarily, in other parts of the world such as Australia. Overall: We judge “Regal” to be far superior in many respects, in particular: • “Majestic’s” roofed-in Hollywood Pool Club is nowhere near as user-friendly or relaxing as Regal’s “The Sanctuary” – which is open to the air. There was always an overpowering aroma of chlorine in the Hollywood Pool Club – possibly attributable to the lack of ventilation. • Regal’s main dining menu selection, food quality and service was significantly superior to that on offer throughout the cruise on Majestic. On the final night of the Majestic cruise the main course had only four items – no meat or fish, one game dish. Table service was indifferent: it was not unusual to have to wait up to half an hour after being seated for menus to be presented. We were disappointed at the very ordinary standard of the Christmas Dinner. This was not four or five star dining. • Even though passenger counts were very similar, “Majestic” always seemed to be very crowded, no matter which part of the ship you were in. It does need to be said that some other dining options on “Majestic” were of a good standard, in particular the lunch buffet, Alfredo’s Italian, and the “English Pub lunch” that was offered twice during the cruise in the Crown Grill. Room service was consistently prompt. Entertainment: Without exception, the stage performances on Regal Princess were exceptional. Not so on her sister ship. The first production show on “Majestic” – “Viera” – was entertaining. Regretably, this standard was not maintained at other performances, with the exception of that by a featured solo artist, singer Will Martin. The “tribute show” to the iconic band “Queen” was a disgrace in every respect, so much so that guests (including ourselves) began leaving the theatre soon after the performance started. The sound was overly loud to the point of being painful – patrons were observed covering their ears and removing their hearing aids: all in all we judged this show to be an insult to the memory of Freddie Mercury. Censorship of the internet: After buying an internet package we discovered that access to some websites was being blocked. In particular we could not access websites operated by two New Zealand Government agencies – The New Zealand Racing Board and the Lotteries Commission. (At this point the ship was actually in New Zealand waters) This was taken up with the internet manager on board, who claimed the ship had the right to block any access it pleased – and asserted that this was outlined in his briefing on internet use (presented on the first day) and in the conditions when signing up for the service. We absolutely reject those claims; he did not and they were not! When pressed further he became somewhat more aggressive and said that if we didn’t like it, that was just too bad! He refused a part-refund of the cost of the package. We suggested to him that the reason for this censorship was to eliminate any form of competition for the ship’s on-board casino and other gambling options. He did not refute this. We fully accept that the ship (or any other internet service provider) should take steps to control access to websites that might be objectionable or illegal. This was not the case here – the sites were completely legal and legitimate. These comments have been referred to Princess via our travel agent. We have not had the courtesy of a response. Read Less
3 Helpful Votes
Sail Date: December 2018
Overall the cruise was ok, it was a Christmas holiday cruise. The service was poor, the food was of a poor quality with the same items repeated every few days. The specialty French Restaurant La Met was amazing, the steakhouse, Crown Grill ... Read More
Overall the cruise was ok, it was a Christmas holiday cruise. The service was poor, the food was of a poor quality with the same items repeated every few days. The specialty French Restaurant La Met was amazing, the steakhouse, Crown Grill was extremely disappointing! I would have to say that overall the entertainment was limited and quite lame - unless you like to dance in the Piazza or attend some limited time jewellery sales pitch!, which seemed to be the only thing promoted each day. While there were some great staff onboard, the majority were uninterested and couldn’t be bothered. The Marketplace essentially served as a staff canteen in the evenings. The ship however was super clean and well kept, as expected given it’s just a year old. The skywalk was cool for the first few days but after that it got a little boring and didn’t seem to have a purpose. They should have put an extra lift or two in because there certainly isn’t enough! Read Less
3 Helpful Votes
Sail Date: December 2018
Found ship hard to move around, to many pinch points for the number of people moving through, can't walk around ship on any level. Dining Service was slow and unfinished. Entertainment was all at once, seems to stop everyone doing ... Read More
Found ship hard to move around, to many pinch points for the number of people moving through, can't walk around ship on any level. Dining Service was slow and unfinished. Entertainment was all at once, seems to stop everyone doing everything as not nearly enough space for everyone.Cabin was suitable for our needs, Hollywood area was good, but with no open air smelt of chlorine which upset my nasal issues. Wave bar aft was nice but you had to get a spot out of the wind. Activities seemed to be set up in walking areas in atrium as not enough spaces around the ship so you had to go around the atrium with hundreds of others.staff were mostly friendly but had some experiences with some that were not so great. Embarkation & did embarkation was a breeze, even on tender ports things went smoothly. This ship you will either like or dislike. Read Less
Sail Date: December 2018
I was very dissapointed in our cabin. Firstly theres no excuse for filth. My sheer nylon curtains were absolutely filthy and asked them to be removed and cleaned. Secondly we couldn't and i mean couldn't open the door to the ... Read More
I was very dissapointed in our cabin. Firstly theres no excuse for filth. My sheer nylon curtains were absolutely filthy and asked them to be removed and cleaned. Secondly we couldn't and i mean couldn't open the door to the balcony, so much so they had to take it off in Bay of Islands and put new rollers on. Thirdly the carpet in front of the couch was soaked from the bathroom leaking. That was easily fixed by just cutting the carpet out and putting in new carpet. Fourthly they were working on our balcony 2 days and left a note that they would be back a third day to work on it again (rust) I went down to the guest relation and told them they were not to come into our cabin again under any circumstances. Then on the third day before the finish of the cruise both my husband and I got sick, really sick I mean. I went to the doctors on the ship and after paying $500 for an injection and 10 antibiotics which cost $120 AUD. Now three weeks later I am still sick, it went to pheunomia, I am still on antibiotics. I feel that they are not sanitising properly. There were so many people sick. At the doctors they tested me for influenza and something else which they said I didn't have, but on the TV when we got home it said it takes 24 hours for the results to come back for influenza. So who knows???? Other than all that I personally love this little ship but the cabins need updating. The staff are wonderful and the food is wonderful too, especially at nighttime. They did compensate us with 20% off a future cruise based on the price that we'd paid for this cruise. Read Less
3 Helpful Votes
Sail Date: December 2018
We decided on a pre Christmas cruise from Sydney to Auckland for two reasons. One we really needed a break from all that was happening at home and two we had coffee cards that were expiring on 31 December. We have family in Sydney so that ... Read More
We decided on a pre Christmas cruise from Sydney to Auckland for two reasons. One we really needed a break from all that was happening at home and two we had coffee cards that were expiring on 31 December. We have family in Sydney so that meant we could have a leisurely start to our break. The itinerary was good even though we had been to all ports except Hobart before. Hobart was uncharted territory so for us this only increased the attractiveness of the cruise. The embarkation went very smoothly with no hold ups. The staggered times was definitely a good idea. We actually arrived a little later than the time specified so that could have helped as well. Our cabin was everything we hoped for. We went for a partially obstructed balcony and found that while looking across the life craft was a little annoying it didn't impede our view all that much. So when we went into the Fiordland National Park we were well able to see Mitre Peak in Milford Sound and most of the other interesting places mentioned from our balcony. The weather was amazing, no rough seas crossing the Tasman and no problem getting into some of the more tricky ports, including Akaroa. We did a privately organised tour in Dunedin. The tour operator was "Book A Tour" and we saw all the sights we had promised we would including Larnach Castle. The cruise itself was great. The entertainment was excellent, no disappointments. Our only criticism was of our dining experience. Unfortunately the meals were most of the time only lukewarm. The waiters were quite slow which didn't help. Also the senior waiter seemed to think that it was more important to hat to one couple while the rest of us waited, a little impatiently at times, for our meals. The experience was improved when the junior waiter took it upon himself to go ahead and serve the remaining people. It certainly soured our experience. It should be noted that the only two meals that were hot came in the pizzeria and at the Plowman's Lunch. Majestic Princess is a beautiful ship and certainly had everything we could need. However it still seems to be catering for an Asian clientele. This did have its drawbacks but it wouldn't put us off going on it again. Read Less
9 Helpful Votes
Sail Date: December 2018
cabin great ,staff great, food average ,shore excursions way over the top in price ,cant walk around the whole ship on any deck its designed different ,was upset that we could not see the fjords in new zealand because it was rough ... Read More
cabin great ,staff great, food average ,shore excursions way over the top in price ,cant walk around the whole ship on any deck its designed different ,was upset that we could not see the fjords in new zealand because it was rough apparently, but was not happy to here a much smaller ship P and O explorer was able to go there when we should have been there . any one wanting to go really do your homework on the excursions better off booking on shore or private before you go . found the food in the buffet average and was the same most days ...the times we dined in the dining rooms the food was ok the bakery was great the cakes etc were very nice....they make a fortune on bingo and of course the jackpot went off on last day as all the ships do they were a tad cheaper to play then royal caribbean . our cabin was alweays kept very clean and well looked after fresh towels etc everyday .i would suggest to check account every day as one day there was an extra four drinks on there that we did not have to the vale of 34 au dollars .....they were very good on giving us a refund ...but best to check and keep record of what you purchase . also when you order your wine etc if you are an aussie make sure you ask for aussie wine ...they tried to give me some chardonay from america it was like drinking chemicals took it back ...so you have to be quite clear to ask for aussie wines .to round this off i can only compare with one other cruise we booked this one because of all the hype about it ...yes its fairly new ,yes its a lovely ship ,but seriously our cheaper cruise was just if not better then this one ....will i book with princess if we go on another proberly not . Read Less
1 Helpful Vote
Sail Date: November 2018
We sailed the Australia/New Zealand cruise on the Diamond Princess in 2010 and returned to experience the Majestic Princess. Most of our 24 Princess cruises have been on their Grand Class ships including the Diamond, Star, Emerald, etc. ... Read More
We sailed the Australia/New Zealand cruise on the Diamond Princess in 2010 and returned to experience the Majestic Princess. Most of our 24 Princess cruises have been on their Grand Class ships including the Diamond, Star, Emerald, etc. Our first Princess cruise was with a dance group on the Diamond princess to Alaska. What we liked were the three wood dance floors on the Promenade level in the Explorers Lounge, Crown Grill, and Club Fusion. There was a Rock or Western band and a trio playing every night and they were flexible playing a variety of music. Princess has been getting more and more away from the dance floors and music and now caters to more senior travelers. The main place to dance on the Majestic was in the atrium with it's acrylic floor. We were with a dance group again an were very disappointed. Food in the main dining room was bland the first few nights, but several meals were better later in the cruise. Our group thought the bland food was because Aussies and New Zealanders like it that way. Service in main dining room was excellent. My favorites were the lobster and pawns and diver scallops. The buffet was mediocre. A few asian dishes made lunch more enjoyable. Where the old Trident Grill was located they have a new Lobster Bar (costs extra) and they also served hamburgers, hot dogs, etc. Where the old Pizza Bar was located there is a new Noodle Bar. Won Ton Noodles, Miso Ramen, and a special is served daily. I enjoyed it. We only ate at one specialty restaurant. Actually it was Crab Shack in the back of the buffet. Our King Crab was really good. The production shows were much better than the ones on the Emerald Princess in December. The singers and dancers were very good. Embarkation and disembarkation were excellent. Read Less
3 Helpful Votes
Sail Date: November 2018
The Princess Majestic is a beautiful ship that has amazing stabilisers. What was considered high seas, I personally thought were barely noticeable. The food was amazing and the service was wonderful except for one restaurant - The ... Read More
The Princess Majestic is a beautiful ship that has amazing stabilisers. What was considered high seas, I personally thought were barely noticeable. The food was amazing and the service was wonderful except for one restaurant - The Alfreado - The food there was amazing but the service staff were continually rude, abrupt and I do not remember once a smile from them. I had hoped that it was a busy night the first night but on one of the night we were only one of two tables in the restaurant (the last night of cruise). This poor level of service was experienced on 4 different occasions. One occassion it took 1 hour for order to be taken and an hour and half before only half order was delivered. The two members of my group left after this time. On all occasions we were all made to feel very uncomfortable if not for the amazing food we would have not gone back. To this day we have no idea on why they hated us...and yes that it what it felt like every time from the very first time we sat down. I had a very special birthday dinner in the Bar and Grill and would like to say that we were all made to feel very special and spoilt with the wonderful service and amazing food! I had special request to have a picture of my son (who has passed) and a specific colour balloon on the table. Every detail to the night was caring assured and carried out to a very fine detail.. such a beautiful night. My stateroom attendant was also amazing in assisting me in coordinating my travel companions... mostly my two other young adult children. Our rooms were beautiful and he was so caring and approachable we felt blessed to have had him allocated to us. Where the entertainment was beautiful it was engineered for a much older age group which was a little disappointing and at times unfortunately we were made to feel like we were intruding even though my travel companions were in the age group of the early 50's. I would also suggest a more descriptive fact sheet or something that outlines how money will be monitored. I found it very confusing and I was well aware that I was not alone in this as I overheard many a passenger complaining and expressing confusion at the front desk. The destination was amazing but at the age of 50 and spending approx. $9000 on a family holiday with friends spending approximately $6000 as well to be able to travel on a beautiful ship, it was at times not nice to be looked down upon by some deck staff and dining staff (The alfreado). I am not sure if I would like to travel on another princess cruise ship for this reason although I do realise they were the minority it was still a sour part of our magical holiday which I did not appreciate thus the average rating. Read Less
3 Helpful Votes
Sail Date: November 2018
Not a family friendly ship. Had a quad cabin on Marina deck and when beds lowered from roof the ladders obstructed the main walkway for door/bathroom. Bathroom very small compared to other cruises Dont try to get food or drinks after ... Read More
Not a family friendly ship. Had a quad cabin on Marina deck and when beds lowered from roof the ladders obstructed the main walkway for door/bathroom. Bathroom very small compared to other cruises Dont try to get food or drinks after 11pm apart from the Piazza which dies off after midnight..with a majority of cruisers elderly which is what Princess have pitched this cruise to Cruised with a party of 8 and all agreed Royal Carribean and Carnival are better designed for families and have better used space on the ship You have to get a seat in theatre at least 45 minutes before shows which were average on some nights...Comedian and magician good Missed the fjords due to.poor weather..loved Akaroa and Tauranga where we did our own excursions to Rotorua where we went to the gondola and Luge..well worth the trip. First cruise on Princess and will be looking elsewhere for the next in 2019 Read Less
4 Helpful Votes
Sail Date: November 2018
When I booked this cruise I requested our dining with friends who were also on the cruise but no we were seated at different tables so I have no faith in the Princess booking service as they don't follow-up on requests. Fortunately ... Read More
When I booked this cruise I requested our dining with friends who were also on the cruise but no we were seated at different tables so I have no faith in the Princess booking service as they don't follow-up on requests. Fortunately the Maitre D was able to seat us together after a long wait as he was busy fixing numerous complaints/errors. The cabin was a balcony suite and it was fine with a very happy, friendly Cabin Steward who was always ready with a hello and smile. The same can't be said of the rest of the staff who looked bored and at times inattentive. Maybe it is the size of the ship and the number of people on board. I didn't see any officers whilst on board unlike the smaller Princess Ships I have traveled on. The food was its usual high standard but I felt the menu selection was not up to Princesses normal standard with many items now requiring an additional cost. As for eating in the Market Place, forget it . Seating is very hard to find, there is no structure or control of lines or ques with people just pushing in and quite frankly being quite rude. Most of the bar staff were friendly and did their best to provide good service but again with so many people it often took some time to get a drink. The on-board entertainment ranged from excellent to ordinary but trying to please the masses must be difficult. Finding a seat in the theatre was near impossible unless you arrive 30/45 mins early as only has about 1000 seats. The offer of a free photo (with conditions of course) was a rip-off as you had to pay $19.99 to download the digital image before you received your $10 free photo. I can download my digital photos in a matter of minutes. I will travel with Princess again in the future but only on the smaller ships as despite the size the larger ship lacks personality, has limited seating capacity in most areas and a lot of staff just never raised a smile. Read Less
Majestic Princess Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Enrichment 3.0 0.0
Service 4.5 0.0
Value For Money 4.0 0.0

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