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2 Helpful Votes
Sail Date: April 2017
we chose this cruise to meet up with relatives on the ship who had travelled from Canada, We were disappointed with the entertainment we had to wait for 2 weeks for the one and only big spend show by the resident company. The food was ... Read More
we chose this cruise to meet up with relatives on the ship who had travelled from Canada, We were disappointed with the entertainment we had to wait for 2 weeks for the one and only big spend show by the resident company. The food was poor in the Allegro set time dinning not very imaginative cold and please do not have the short ribs a mix of grissle and fat the menu was repeated for the second week. The Market place self service was disorganised much too big and like food was never together for eg if you had cooked breakfast the fried eggs were 3 aisles away from the bacon. Hot food was not held at a high enough temperature.This I found very worrying. The shore excursions were overprice.The drinks were very expensive. Disappointed that we went to some islands twice they were repeated the second week. overall the cruise was very overpriced This was not how memories are made Read Less
2 Helpful Votes
Sail Date: April 2017
our first suite after 21 princess cruises. Chinese influenced ship (we thought slow boat to china) and all new musicals chance to reaffirm our faith see places I served in. Food usual princess quality, ports changed a privledge of ... Read More
our first suite after 21 princess cruises. Chinese influenced ship (we thought slow boat to china) and all new musicals chance to reaffirm our faith see places I served in. Food usual princess quality, ports changed a privledge of princess. Only one musical not 3 as advertised but it was very good. Chinese specialty food cold and mediocre the time we tried it. Tours were moderate to stress on most stops not much for handicapped folk. We used cabs mostly and got around less costly than tours. Staff was superb in all areas especially the Maitre D who took special care of us handicapped folks. Ship is very pretty the ceiling in central area is breath taking and a marvel. smoothest onboard and disembark everi. Since ship is destined for China sea and then Australia region most staff were knowledgeable in several languages and were a mix of Asian and European. Dont get me wrong, the ship was beautiful inside and out, but on a ship not even christened yet,we thought they could do better Read Less
4 Helpful Votes
Sail Date: April 2017
My Wife and I chose this cruise mainly due to its Mediterranean Itinerary as we had not cruised with Princess before. The destinations themselves were all great to visit - although there were some issue with the itinerary changing. With ... Read More
My Wife and I chose this cruise mainly due to its Mediterranean Itinerary as we had not cruised with Princess before. The destinations themselves were all great to visit - although there were some issue with the itinerary changing. With three weeks on board, we ended up visiting Kotor three times, which although a lovely place, became a bit much. Cruise itself was not up to the standard of other cruise lines that we have been on. For the first two weeks slimy Watermelon was served for breakfast, which was just disguising :-(. Food quality and variety overall was just average with my wife sometimes struggling to find something to Her taste. The seating layout throughout the ship was also poor with it sometimes being almost impossible to access a seat - especially the poker machines in the Casino. The Hollywood Pool Club, which was also used as the only night club, was poorly thought out and seem to be an after thought with very poor patronage. I could go on, but others seemed to have covered that well. Read Less
3 Helpful Votes
Sail Date: April 2017
Picked this cruise because we have used Princess before. The ship was new and originally going to places we desired. However, troubles in Turkey saw port cancellations, port triple up and rescheduling. Eight of the 10 Princess tours ... Read More
Picked this cruise because we have used Princess before. The ship was new and originally going to places we desired. However, troubles in Turkey saw port cancellations, port triple up and rescheduling. Eight of the 10 Princess tours we took were quite ok, even for the price. However, although the Amalfi Coast was great the Naples bus tour guide was terrible. Too much extra-sales baggage to cope with. The other poor tour was in Rhodes, which was a fantastic place, where the guide was softly spoken and newish. The Greek tours had nil high level sales pitch as did the Mt. Etna tour. The front desk staff must have been under pressure since they were far from friendly. The rest of the staff were wonderful. The food was good except the choice of desserts was less than on other ships. The laundromat token dispenser was woeful. Access to the seas was constrained, we love cruising but felt we were isolated. Our balcony looked down on the tenders and we could not see the sea immediately below us. There is no real promenade AROUND the ship and we love to promenade and exercise on deck 7. Much of the upper deck was covered with plastic sheeting above the railing which further isolated us. The cabin was really good but don't get one with an adjoining door to another cabin since they are paper thin and you can hear the folk next door easily. Bad if there are kids next door. One of the really good things was although the ship had so many people on it we never felt crowded. Princess entertainment was patchy but the best thing ever was the elegant string quartet and of course the trivia contests. We had know difficulty with the tender transfers whatsoever. Some people forgot that at some of the ports no ships could have berthed. An average cruise mainly affected by the ship's design for me. Read Less
2 Helpful Votes
Sail Date: April 2017
We were originally booked on a Panama and Alaska cruises but due to problems with visas had to cancel and re-book the Mediterranean. This caused a few problems with transferring of deposits which were originally refused but nicely resolved ... Read More
We were originally booked on a Panama and Alaska cruises but due to problems with visas had to cancel and re-book the Mediterranean. This caused a few problems with transferring of deposits which were originally refused but nicely resolved by Princess in Sydney (thanks). The ship was almost new. I think it had done 2 or 3 cruises before ours which we joined in Barcelona. Biggest criticism was the cruise was presented as a 28 day cruise but in fact was 4 x 7 day back-to-back cruises. Essentially it was like the movie 'Groundhog Day' with 4 balloon drops, 4 champagne waterfall, 4 captains circle functions and same food menus every 7 days, same shows, movies etc. - you get the picture. Thankfully only one muster drill. Food in the dining room was nice (but repetitive on a 7 day cycle). Wait staff were professional, engaged and generally excellent. Personally, I have never been a fan of buffets (on or off the water), so I can't say much more other than 'adequate'. Organisation of the stations and layout was somewhat confusing and always seemed to have at least one section closed/changing over. Dinner in the Crown Grill (a freebie from the travel agent) was nice but I do have an aversion to paying for 'specialty' restaurants on a ship. Balcony cabin on deck 15 was nice and fairly similar to others across most of the Princess fleet. Obviously new furniture, fittings etc. Everything worked OK for the full 28 days. Cabin steward mostly unseen who kept everything in tip-top shape. We ran into several staff/crew from previous Princess cruises who had been transferred to the new ship to assist a lot of 'newer' crew on the ship's (eventual) passage and home porting to Asia. It was nice to be recognised by crew from cruises 12-18 months previously. There were no port lectures (which we usually enjoy). Apparently they were due to start a couple of weeks after we were leaving the ship. As for entertainment, there really wasn't much of it and hope it was only a teething/new ship thing. The shows we did see were incredibly loud - almost painful. I suggest a set of travel ear plugs - they work wonders! The Vista lounge seemed a very wasted and mostly empty space. Full of mah-jong tables that seem to make seating difficult if/when something was on in the lounge. Not too many people seemed interested in the 'high-end' boutique stores. The bars they replaced were missed as it took away from the 'cruising' feel of the ship. We did a lot of ship shore tours. These are always expensive (not unique to the Majestic or Princess). Most were long days but enjoyable. Ports in Turkey were cancelled due to regional 'unrests' which led to multiple visits to the some ports and deletion of Malta, however we had plenty of notice (pre-cruise) and could organise accordingly. Embarkation and disembarkation were excellent with minimal waits. Overall, an average cruise which I hope will get better as teething problems are sorted. I will make sure about the 4x7 next time as it detracted from the overall experience Read Less
13 Helpful Votes
Sail Date: April 2017
I have been on 25 plus cruises, however, this was my first experience with Princess. We booked this cruise strictly because of the ports. We arrived at the terminal in Barcelona at noon and we were on the ship less than 20 minutes ... Read More
I have been on 25 plus cruises, however, this was my first experience with Princess. We booked this cruise strictly because of the ports. We arrived at the terminal in Barcelona at noon and we were on the ship less than 20 minutes later. Yeah that is great and all but they don't deal with credit cards or making any changes at the port; you have to stand in the TERRIBLY long line at Guest Services on the boat. By the way, you can't see a detailed list of charges on your TV or phone, you have to go down to the 5th floor UGH! No kiosks to make payments either. Really Princess? Unlike the other reviews, I thought the decor was nice. Simple and clean. My mom and I booked a mini suite but it looked like a normal balcony room with a large shower. Not a big difference at all. The walls were so thin that we could hear our neighbors cough and we could hear their entire conversation. Our cabin steward was great and I like how Princess cleans the room twice a day. I also disagree with most of the reviews, we had a great dining experience. The food was never cold and the service was great in the MDR. Princess offers one of the best buffets on any ship I have ever been on. HANDS DOWN! The casino is very small and they literally have less than 10 slot machine options. We found ourselves very bored after dinner so we spent most of our night in the casino. The entertainment is just not up to par. No deck party, no real club, Bingo is only once per sailing, etc. The karaoke room is not promoted at all. Whoever writes the Princess Patter should be fired, they don't list ANYTHING important. The Lotus Spa was well worth the money. I had a massage and 2 blowouts and it was reasonably priced with great service. Make sure you book your excursions ahead of time because the shore excursion desk is never open. I want that job for sure! I swear they are open 2 hours a day. The excursions were VERY EXPENSIVE but we felt safe being in a guided group tour. Their internet is a JOKE!!!! $60 for 100 minutes and I had to wait in line for over 2 hours total. Complete nightmare with 1 employee for 3,000 guests. Oh and the public restrooms were disgusting. I think they were cleaned once a day if that. Customer service is not Princess' thing, that is for sure. At times we even felt disrespected from the staff *cough cough Elena* I think that will be my first and last time with Princess. Read Less
18 Helpful Votes
Sail Date: April 2017
We choose this cruise for the ports of call, which were all good. But the ship albeit shiny new and very clean was very disappointing the entertainment was very poor, only one show all week, pianist on several times a day, boring after the ... Read More
We choose this cruise for the ports of call, which were all good. But the ship albeit shiny new and very clean was very disappointing the entertainment was very poor, only one show all week, pianist on several times a day, boring after the first time, string quartet good but again every day. Small band ok but bit past it, disc jockey playing music for young teens only, very little other entertainment. Bored and in cabin by ten every night. Staff polite but knowing they have no future on board were not particularly helpful happy or polite. Had to complain twice in restaurant as food was not cooked. Good food in help yourselves but cold by the time you got to your table..Bar prices were extremely expensive. No small token to say maiden voyage. We will definitely not cruise with princess again unless they can guarantee much better time. Would definitely like to hear what they have to say. Read Less
7 Helpful Votes
Sail Date: April 2017
We hadn't taken a Princess cruise for a few years and were really excited to try a brand new ship. The Majestic is beautiful and sparkling without being gaudy. We knew that there might be problems to be worked out on a new ship, and ... Read More
We hadn't taken a Princess cruise for a few years and were really excited to try a brand new ship. The Majestic is beautiful and sparkling without being gaudy. We knew that there might be problems to be worked out on a new ship, and there were. Some of the issues were really minor, others not so much. EMBARKATION AND DISEMBARKATION: Both were excellent - well organized and quick. PUBLIC ROOMS: The Internet Cafe and Library was a joke. Only 2 computers and about 12 ft. of book shelves that were half full. Seriously? Some of us don't have our media sources attached to our wrists at all times, and some of us still get pleasure from actually holding the printed word. The fitness center was large and extremely well equipped. There must have been 25 treadmills - more than I've ever seen in any gym! There was a separate weight room and a separate room for exercise classes. The center plaza was much larger than expected and had a raised platform for entertainers. This was the only place we found for dancing which was disappointing for us. No more Explorers Lounge or Wheelhouse, and the Vista Lounge was really set up for gambling. The 3 different dance lessons offered on this cruise were fun and Gary was an excellent teacher. The restrooms were really problematic on this cruise. Many of them had several non-functioning toilets. You'd think that something like sanitation would be one of the kinks they'd have worked out before ever launching. There was a venue called "Princess Live" which was a sort of theater where they held many of the onboard games. It would be a fine room for "The Newly Wed Game" or things of that nature, but it was impossible for any kind of team games because the chairs didn't move! There was no way to group around a table (there weren't any tables) or just put your heads together to come up with your answers because all of the seats were in rows! Basically this was a useless space, at least for the kinds of things they used it for on this cruise. The shopping area was very pretty with lots of upscale shops. I didn't see anyone in any of the shops ever, but maybe the Chinese market will appreciate this area. The theater was pretty with comfortable seats, and the entertainment was fine. We especially like the large production shows and this cruise offered just one. It was good, not great. CABINS AND BATHROOMS: The rooms didn't really look much different than any others. It was very subdued in color to the point of being bland. Our balcony cabin was average in size with 2 chairs and a small table. There were NO amenities in the bathroom other than a bar of soap! I asked for body lotion and it was then supplied. The shower might have been a tad bigger than other Princess ships we've been on. This is the first ship (and we've been on many different lines) where I could plug a nightlight in the bathroom. A small thing to be sure, but I really appreciated it. The bed was comfortable enough but nothing special in my opinion. I'm not sure what all the raves are about on the message boards. We still love the closet space on Princess and the way the closet hallway is shared by the bathroom rather than in the entry hallway to the room. The carpeting in the room was so new that it was full of lint. Our room steward vacuumed daily but by evening it was already starting to get linty again. But here's the real problem we had with the carpet . . . it was soaking wet outside the bathroom door!! Our room steward said something about the shower leaking in the room next door. He brought in a shop vac to remove the moisture, and then we had a giant blower in the room all day for the next 2 days. I guess that isn't nearly as bad as the people we met who had a toilet that only worked part of the time! The room fridge had an ice bucket in it . . . that's all! We're accustomed to having the fridge stocked with an assortment of beverages. The only beverage in the room was a large bottle of water with a hanging price tag. For a new ship, I was surprised at the crummy hair dryer they provided. It was already wired into a drawer in the vanity and was the type you might find in the cheapest hotel room. DINING: We really enjoyed the layout of the buffet - very different from the old Horizon Court which we don't like at all. There were two oval sections to the buffet with many of the same offerings, but if you really wanted a full picture you needed to go around both sections to find different dishes. In between them was the salad bar area. Unfortunately, there was very little selection of toppings for salads, especially in the protein category - no grilled chicken, no turkey or ham chunks, no tuna fish. There is a separate room for the bakery. If desserts are tempting for you, you might like the fact that you don't have to walk past all of the goodies when you're getting your meal. Instead of Purell dispensers at the buffet entrances, the Majestic has hand-washing stations supplied with 3 sinks. . . a nice idea but not very practical. I'm guessing that lots of people won't take the time to actually wash their hands and will just head for the buffet - yuck! We always opt for Anytime Dining because it gives us an opportunity to meet interesting people. That was really a challenge on this ship. At least half of the passengers were Chinese and traveling with big family groups, so there were only a limited number of English speaking passengers choosing to dine early. Just about every meal involved a lengthy wait for others to join our table, and usually when we had 6 people we'd just give up waiting and order. The very worst night was following the "loyalty" party with the captain. There were a lot of Platinum and above passengers on this cruise, so there were two timed parties Ours was at 7:00, so we headed to the dining room about 7:45. We were handed a beeper and told there would be a long wait. About 15 minutes later we found out it was going to be at least another hour! According to the Patter, one of the two fixed seating dining rooms opened for anytime dining at 8:00, so we headed up the stairs to eat there. The hostess said we needed to go to the other side of the dining room to be seated, and the gentleman on that side said he wasn't seating anyone and we needed to go back across the elevator bank to the side we started on! At this point the maitre 'd came along and whisked us to a table for 2. The Anytime Dining concept was not handled well at all on this cruise. We found the food to be uninspired and pretty mediocre. Most of the food was lacking in seasoning and was quite bland. In fact, the most memorable food I had on this cruise was a Cobb Salad at lunch in the main dining room. THE FRONT DESK: Oh boy . . . these people really need to get some training. The lines were always very long and slow moving, and the staff often couldn't answer fairly basic questions. And here's a news flash for those of you who sometimes don't spend all of your onboard credit. Some of your credit is non-refundable (like the credit you get from Princess for future bookings, promotions, etc.) and other credit that you get as a gift (like the kind many passengers get from their travel agencies) is refundable. Any unspent refundable credit used to go back on your credit card automatically at the end of the cruise. Now you have to wait 2-4 weeks and you'll get a check issued by some third party (not Princess). Watch your mail carefully so you don't think it's junk! EXCURSIONS: The only ship sponsored excursion we took was in Livorno. We've been to Florence twice before, so this time we decided to take the Cinque Terra excursion. Since it was a full day trip, we used the Princess excursion to make sure we got back to the ship in time. We'd put this excursion in the "just okay" category - not through any fault of the tour guides, but basically because we expected it to be much more picturesque than it was. For the amount of uphill and downhill walking we needed to do, the payoff should have been much better. This is NOTHNG like the Amalfi coast for beauty, quaintness, shopping, or anything else. Next time we're in Livorno we'll try something else. In summary, we had a good time in spite of the annoyances. We've never had a "perfect" cruise, but we always have fun, and this was no exception. Read Less
13 Helpful Votes
Sail Date: April 2017
We booked this cruise as seeing the ads for the new Majestic Princess it looked spectacular, and who wouldn't want to be one of the first to try it. For me it just didn't have any wow factor. The atrium was nice but ... Read More
We booked this cruise as seeing the ads for the new Majestic Princess it looked spectacular, and who wouldn't want to be one of the first to try it. For me it just didn't have any wow factor. The atrium was nice but that's it, no thinking this is fabulous. We like to spend our evenings having a few drinks in bars but there are only 3 on Majestic with very Iimited seating, this I was told was because the Chinese don't drink much Alcohol and as the Majestic is going to Shanghai soon it's set up for the Chinese market. The entertainment in the bars was very good but unless you got there very early you had to stand. The next big complaint was the food, it was just awful. It didn't matter where we ate it was Luke warm with no variety. Bland, cold food for 7 days was just awful. Again they have catered for the Asian market and not thought about the full price European guests. All in all a very disappointing cruise. Read Less
21 Helpful Votes
Sail Date: April 2017
Wasn't overwhelmed to be honest. It was ok. Décor is very 1990s - dark and carpets are awful! Internet is a rip off .... and be careful to ensure that you log off completely if using the 80c per minute service on your phone. I ... Read More
Wasn't overwhelmed to be honest. It was ok. Décor is very 1990s - dark and carpets are awful! Internet is a rip off .... and be careful to ensure that you log off completely if using the 80c per minute service on your phone. I had to report to the Internet Manager about this problem. A very grumpy individual and barely spoke a word to me. The gratuity of 13.50 daily really is too high. Staff were nice of course and they have a tough job to do. But nobody stood out as being amazing. The cabin was dusty from beginning to end. The beds were made everyday and towels changed, that's it. Don't buy the soda package. Bad value unless you drink at least 5 cokes per day. Diet drinks not included! Crazy! If you're a vegetarian, be prepared to live on lettuce and tomatoes. Sometimes they have a vegetarian dish but not tasty at all. I wouldn't go again. Read Less
8 Helpful Votes
Sail Date: March 2019
We were excited to be sailing on the Majestic, given that she's the newest and biggest ship in the fleet. We'd only sailed on the Sea and Dawn Princesses before, and we enjoyed those, so we figured we'd love the Majestic. ... Read More
We were excited to be sailing on the Majestic, given that she's the newest and biggest ship in the fleet. We'd only sailed on the Sea and Dawn Princesses before, and we enjoyed those, so we figured we'd love the Majestic. However, this ship missed the mark for us. We opted for Traditional Dining initially, but the Allegro Dining Room styling was quite dark, and had many areas sectioned off, so it felt a little claustrophobic. Our table was one of the many that had a bench seat, with access on only one side, so one diner would have to slide across the seat. Not a fun prospect in formal attire! And given that Allegro was on deck 6, but could only be accessed from deck 7, we quickly switched to Any-time Dining. The theatre, although quite high tech, was nowhere near big enough, only holding 1000 people on a ship of 3500. That meant if you wanted to see the show, you had to be there AT LEAST half an hour early to have any hope of getting a seat. And if you wanted a seat in the middle section, you were looking at being forty five minutes early, minimum. We usually like to attend the ballroom and line dancing classes. However, on Majestic, these are held in the Pizza, and I certainly didn't want to be on display while I fought with my two left feet! There didn't appear to be a decent dance floor anywhere on the ship. Princess Live was one option, but wasn't utilised, as was the Vista Lounge. However, neither venues were really suitable. Pool deck was also a little disappointing. A lot of pool space is lost to the fountains, which although lovely, were only used four times on a 20 day cruise. When the band played out on deck, they were incredibly loud - to the point where you had to move if you wanted to have a conversation. The Hollywood Conservatory is, to our mind, a bit of a waste of space. I can imagine that the Chinese market like it, but to us it was a bit of a waste of space. The Hollywood Pool wasn't bad, although the smell of chlorine smacked you in the face every time you walked in there. A common comment among the people we met was that the gym was woefully inadequate. I didn't experience this myself, but hubby did, and he said there were waaaaay too many treadmills and bikes, and not enough of the weights machines to go around. There was a lot of waiting for those to be free. Now for the good stuff. Our balcony cabin was lovely, and our bed and pillows were very, very comfy. The best we've had on a ship. For the first time on a cruise, there was an abundance of deck chairs - we never had a problem finding somewhere to lie in the sun. The World Marketplace, although a little confusing at first, is actually the best buffet we've had on a ship. Because of the multiple lines, we never had to wait, and not once did we have trouble finding a seat. Would we go on Majestic again? Probably not (although I never say never!). It's a little bigger than we like, and it feels a bit like a live sheep carrier - they've crammed as many guests in as possible, sacrificing some of the common areas in the process. I'd be interested to try another ship of the same class to see if it's the ship, or the target market that is the problem. Read Less
1 Helpful Vote
Sail Date: March 2019
we chose this ship because it was new but it is badly designed you have to go to different floors to get from one end to the other end of the ship food was average would not sail again on this one found the sun and diamond princess ships ... Read More
we chose this ship because it was new but it is badly designed you have to go to different floors to get from one end to the other end of the ship food was average would not sail again on this one found the sun and diamond princess ships are better. Not enough cover around the pool area dance floor between the pools was a wasted space not enough seating for 3500 people no entertainment on pool decks just movies no good for families used passengers as entertainment with line dancing every day played lawn bowls in front of lifts .this ship is ok if you are over 70 and you like gambling or wake up in the morning have breaky then lay at the pool and sleep until lunch have lunch then go back to the pool and sleep until dinner when you have finished dinner they are ready for bed same again next day. Read Less
1 Helpful Vote
Sail Date: March 2019
We have been on more than 10 Princess cruises and this ship by far is the worst. Mini suite is so much smaller than on the older ships, had to move the table each time to be able to walk past the sofa. Balcony is so much smaller and not ... Read More
We have been on more than 10 Princess cruises and this ship by far is the worst. Mini suite is so much smaller than on the older ships, had to move the table each time to be able to walk past the sofa. Balcony is so much smaller and not enough storage cupboards. Bed was also not as comfortable. We had set dining and the choices and quality of food was not as previous, usually cold and slow service due to the amount of tables waiters had to serve. Best food by far was room service, it was hot and tasty, usual options were available. Marketplace was always busy and passenger hygiene severely lacking, food aimed at Asian market. My husband and I caught a terrible cough in fact I had to be admitted to hospital upon my return as it turned into a chest infection. Ship too big, too many people and lack of walkway space. Would definitely not go on this or any of the other new ships Princess are building. Smaller and older ships so much better, I just hope that our cruise in September, which is on the Sapphire Princess, which we have been on before and loved, will make up for this extremely disappointing cruise. Read Less
2 Helpful Votes
Sail Date: January 2019
Missed ports last cruise due to bad weather. This cruise was very good, only problems were greedy people keeping reserved seats for shows, policing by ship should have been better. also many People entering pools and spas, did not shower ... Read More
Missed ports last cruise due to bad weather. This cruise was very good, only problems were greedy people keeping reserved seats for shows, policing by ship should have been better. also many People entering pools and spas, did not shower as requested by signs before entering,. Shore excursions from ship were good but a bit expensive as was the, price of drinks, could not see the duty free or GST exemption reflected in price. Buffet set up is messy as is trying to get a table, service in buffet area not very good. Movies in cabin were a bit dated and there was no current shows. The area for Elite passengers to get together each evening has been moved from Crooners bar to Vista Lounge a better idea, except that if you have formal dining at 5-15 pm it is hardly worth while attending hours shoul be advanced by a half an hour to give you a chance to enjoy yourself instead of rushing ir not going. Princess Happy hour has disappeared, where for an extra dollar you could buy a second drink, Not Good. Photographers are a nuisance,. always trying to push there product as is Effey, the spa, and fine art sales. you get the feeling they are after your money all the time. Read Less
6 Helpful Votes
Sail Date: January 2019
Embarkation: Got on and found the water to be $6.50 for a 1.5 Lt rip-off And all beers to be $8.75 per stubbie Day 2: International bar Went for early morning coffee at 6am, which was very weak and bitter and order was made ... Read More
Embarkation: Got on and found the water to be $6.50 for a 1.5 Lt rip-off And all beers to be $8.75 per stubbie Day 2: International bar Went for early morning coffee at 6am, which was very weak and bitter and order was made wrong by Milan. He did remake it for me but no better. For next 5 days the coffee was the same and my order was stuffed up each time buy the same barista and needed him to remake it each day. I noticed every one who ordered coffee their order was stuffed up as well on these days. I think retraining is needed their. So I did not waste any more money on coffee. Was also told at least twice about 4.30am that I would need to come back at 5.30am to get something to eat. So much for a 24 hour snack bar. Bars: It was observed that at all bars they were not putting a full nip in mixed drinks ( jack daniels & coke ) when question about it the staff were happy to call people a liar. So no more money spend on over priced low quantity drinks. Most bars told us that ice water is found in the market place area and that’s where you should go to get it. Lotus spa: On day 1 we bought the enclave pack $299.00 it was a great place but needed to stop going their for hygiene reasons and no protection from germs being spread by other passengers. Found a passenger using the hair drier to dry his private parts. Did not find any hand sanitiser on entry or near the self serve water. Constant hard sell by staff was annoying. They were sending out advertising material to the room and instructing it be placed on our bed in our staterooms which was done without knocking or knocking and just walking in which on 2 occasions we were in the room having a sleep or private time and we had some messenger boy walk in. This was unnecessary as their is a mailbox outside the front door no need to enter my room. As far as I no the room steward, maintenance and security are the only people allowed in my room with out my permission ( privacy laws ) We won some gift vouchers and made a booking for treatments but when staff found out about vouchers booking time were changed to a time when we would need to be at dinner which was unsuitable for us. Excursion: Found to be double or more than local operators prices, and had privately booked tours cancelled because princess forced them too by using stand over tactics. Some of these were booked up to 8 months in advance to secure our spots. The locals operators apologies but told us it was out of their control and princess cruiser were the ones who were forcing them to cancel us. Restaurant: Were very good and most staff excellent. Food servings a bit small and the food sometimes tough from over cooking or left in warmers to long, ice cream was always delivered half melted. No New Zealand wines on menu and all wines over priced. We also found the dress code was not enforced In the dinning rooms on formal nights with people allowed in in tee shirts and jeans or shorts. This was also the case at the platinum & Ellite captains circle party. The once high standards of princess has been lowered dramatically and at times I thought I was on a Sydney harbour ferry. Destinations: Dunedin and Fiords cruising canceled for safety reasons and Picton was put in to replace Dunedin but no replacement for a full day cruising the Fiords, this allowed the ship to cruise back to Sydney at 14 notts and that would have been a great saving to princess. At this stage we have not been offered any compensation. When I check the weather charts supplied by the captain the swell and wind was no higher than what we got on Wednesday in open ocean on our way back to Sydney. Which princess should have none about as the weather charts indicated that the bad weather that stopped us from going to the fiords was moving north and we would get it anyway. If we cruised close to shore we would miss most the high swells but this would not allow the casino or gift shops to open. This suggest to me that the ports were changed for lost income more than for safety. A large amount of passengers were also of the same opinion and wanted some compensation. We paid an extra $1000.00 per person to secure a balcony at the rear of the ship for the scenic cruising which we would not normally do, so we felt ripped off again. I pick this cruise at this time for the ship and the itinerary as it was advertised as going to fiords first but found out to late that it was going north island first to be able to change to a different departure date. Photos: Very little effort was put into have a nice background for onshore photos and found the quality of photography to be very poor. Even the formal and casual photos on the ship had little effort put in to make sure the photos taken were good, some photographers did not even check each shot after taking them to see if they were any good which resulted in poor quality and no photos were bought because of this. I wanted to buy a Nikon P900 camera but the price was $799.99 which I was told was duty & tax free but when I checked the price with my local camera shop near my home I found them to be priced at $698.00 including tax & duty. When I checked with Nikon in Japan I was told a price of under $600.00 Australian delivered to my residence in Australia. I ask them camera shop to price match and was told no. Another sale lost for your company. Casino: We went to play roulette and the sign at the table said $2.00 to $50.00 chips. But once we purchased chips we were told we must bet a minimum of $10.00 per each and every spin. So we cashed out and I have sent an email to the Australian gamberling authorities to investigate as this seems to be wrong to me and have never encounter this before on any of the 10 cruises I have done. Entertainment: This was found to be top quality but show times were not planned as good as other cruises we have been on with show times 8pm & 10pm. This ment if you were on late dinner you could only go to the late show and this made bed time after 11pm. On your other cruise ships show times lined up with dinner times so when first dinner sitting in the restaurant was on, the 1st show would be on & the same at the second dinner sitting ( 1st show at 6pm & 2nd show at 8pm) this allowed everyone a chance at getting a seat in the theatre and not have to go to bed late or miss the show, as some people would go to the early show and stay for the second show reducing the seating in the second show. Read Less
2 Helpful Votes
Sail Date: January 2019
We went on this cruise with a friend who was celebrating his 50th birthday. We had been on the Diamond Princess before, so expected the newer Majestic Princess to be just as good. Sadly it wasn't. Worse cruise we've ever been ... Read More
We went on this cruise with a friend who was celebrating his 50th birthday. We had been on the Diamond Princess before, so expected the newer Majestic Princess to be just as good. Sadly it wasn't. Worse cruise we've ever been on. *Noisy cabin *poor food - marketplace was bland and food was overcooked and dry, too much asian food *small entertainment venues with not enough seating, especially the small piazza area where the dancing was - so overcrowded, not enough room for everyone *problems with the soft drink package - when it clearly states fresh fruit juice included,however whenever I ordered some I was told it wasn't. Staff would argue with me, telling me I was wrong (nice attitude staff!) *poor layout of ship, not enough places for those of us who like dancing *night time entertainment was on too close together, or at the same time, so we missed some things, *incompetent staff that continually got orders wrong - I asked for no ice in my drinks, and so many times got ice. Ordered vodka, lime & soda specifically asked for lime cordial.. drink came without cordial and not even a piece of lime, *far too many health/beauty talk. We were told there were many complaints about this ship, and I'm not suprised. Would never sail on the Majestic Princess again Read Less
8 Helpful Votes
Sail Date: January 2019
The Majestic may be the biggest fleet of Princess, but it is the worst cruise ship and cruise experience I've ever had (and this includes the time I went on a cruise to Alaska - also with Princess - and we hit the tail end of a ... Read More
The Majestic may be the biggest fleet of Princess, but it is the worst cruise ship and cruise experience I've ever had (and this includes the time I went on a cruise to Alaska - also with Princess - and we hit the tail end of a typhoon and the waves were coming up to the 5th floor). Embarkation/disembarkation: The embarkation and disembarkation went very smoothly, so that's a positive. We were one of the first onboard and our room was ready for us. Left relatively on time and it was smooth sailing. Disembarkation was also very quickly and we were able to conveniently take a bus to the airport straight from the ship terminal. The ship itself: The layout of this ship is so disjointed and I have no idea what the designers were thinking with some of their choices. For such a huge cruise ship that can carry more than 3000 passengers, why in the world was the Princess Theater so small? I think it could only hold 700-800 passengers, and it was the smallest theater I have ever seen on the 6-8 cruises I've taken with 3 different cruise lines. You had to show up at least half an hour before show time for the less popular entertainment shows, and even when we showed up an hour early for the last night's show (a relatively boring magician with card tricks and not much else... oh wait, he also incorporated coins), half the seats were already full. There was an altercation next to us between 2 husbands trying to save seats for their wives, and another couple of women who told them that's wrong (which it is) and not right. The seats are also very tiny and narrow, considering the average size of most cruise passengers. The "library" consisted of a couple of bookshelves in the very crowded and tiny internet cafe, where there was a line of people who didn't know how to connect to the internet. It wasn't the kind of space you'd want to sit with a book - not that there were more than 3-4 chairs available for sitting in. The VIP lounge seemed like an after-thought; it was on the 14th floor amongst other cabins and next to the meeting room. I've been in VIP lounges that actually had a view and were places you'd *want* to go to. The casino was huge, but we didn't spend any time in there, and from the looks of it, neither did most people. I felt bad for the staff standing at tables hoping someone would join. Food/buffet: The buffet layout is also disjointed and weird. There wasn't much variety with the food, but they do love offering a majority of Asian dishes, and lots and lots of meat. Wish there were more pasta and vegetarian options, and I'm not even a vegetarian. At least the watermelon slices were yummy, although I wish they offered watermelon slices for breakfast as well, but they were only available for dinner.... which if you came to eat after 8pm, half the buffet closed and the options were limited to mostly.... slices of meat and fried Asian food. Buffet service: TERRIBLE. It's not that the staff were rude or crappy themselves (although a couple seemed like you were inconveniencing them by asking for something), but you could tell the ship must have been understaffed because just getting some water poured in our glasses or getting a refill of orange juice in the morning took a long time. Some meals, I'd be more than halfway done before someone finally poured us some water, unless we flagged someone down (which feels kind of rude and pushy). The juice glasses in the morning were so small! I don't know about other people, but when I wake up in the morning, I'd like to have a normal sized glass of orange juice. Then maybe the staff wouldn't have to walk around refilling glasses as often. It would have been more efficient if I could just pour my own juice or water. Stateroom: We had a mini-suite which had a large couch (which is good because we ended up spending a lot of time in there since most of the activities were catered either towards older people, gamblers, art auction lovers, and kids), but our balcony was so narrow! We set the thermostat to the lowest it could go to (it's just a dial so you don't even know what the temperature actually is), and it was still too hot. Woke up every morning in a sweat because it was so stuffy, and was a sweaty mess after showering and blow drying my hair. Opening the balcony only provided relief if it was a cooler windy day, but even then, not much help since it was mostly humid and warm most days. Steward service: Our beds were made, or turned over for the evening, and the bathroom was tidied, but the shower or the bathroom floor still had hairs in it, and you could tell the desk was never touched the entire time because you could clearly see the water stains from glasses, and fingerprints on the surface, so that was strange. Our steward was very nice though. Stateroom bathroom: Ugh. At least we had a tub, but the ventilation in there was terrible. Also, from the very first day when we first walked into our stateroom, there was an overwhelming smell of urine in the bathroom. I mean it was strong - like gas station bathroom strong, like someone had missed the toilet and pissed everywhere else. You had to hold your breath in there. We mentioned it after a couple days when it didn't go away, and they replaced our shower curtain and said they gave the bathroom a good scrubbing. The smell was still there. My dad reported it again to them (and we are not usually ones to complain about most things, which is why this cruise just felt like such a disappointment) and said it was probably a plumbing or ventilation issue, and the supervisor (who claimed there was no urine smell that she could smell... okay, so more than one person is just imagining things then? Right.) said she would tell the plumber to look into it. I don't know what they did, but after that the smell did improve, although it was smellier some days than others. At least it was more tolerable. They also gave us a free dinner at Crown Grill (which is good that it was free, because the filet mignon wasn't that tender and the food was less than memorable). The passengers: Encountered some rude passengers. Encountered a lot of bad elevator etiquette. Just horrible. I felt bad for older passengers who couldn't walk to the elevators fast enough because people would push the close doors button without waiting for others to get on. That said, the elevator layout was a little weird, and also the elevators were tiny. They say each can fit 20 people, but maybe they mean 20 small children. Our travels to the last port (Dunedin) and Fiordland Nat'l Park were canceled due to weather. I was so disappointed. I know there's nothing that could be done, but there's not much you can do to alleviate the disappointment of having travelled more than 6,000 miles to a destination where you can't see the thing you wanted to see the most (Fiordlands). They promised to "make it up" with "even more entertainment!" but didn't really deliver with anything worth writing home about. Overall, if this was the first cruise I'd ever gone on, I'd never want to cruise again, so I hope first time cruisers on this trip had better experiences/lower expectations. The previous cruise I went on (2 weeks in Greece and Turkey with Royal Caribbean) was beyond amazing and excellent compared to this - great service, great stateroom, great entertainment, a theater that can actually fit more than a third of the passengers.... I've cruised on Princess before (to Alaska), but will never cruise on Princess again if I can help it. We only chose this cruise because of the destination ports/timing/cost/availability, but I'll just try to think fondly of the ports we experienced, and not the cruise itself. Read Less
8 Helpful Votes
Sail Date: December 2018
This was our first Princess cruise. We chose it because we are booked for the 2019 World Cruise on Sea Princess, and this was a kind of "dry run" -- if one can have a "dry" run at sea! We are pleased we did it, as we ... Read More
This was our first Princess cruise. We chose it because we are booked for the 2019 World Cruise on Sea Princess, and this was a kind of "dry run" -- if one can have a "dry" run at sea! We are pleased we did it, as we learned a lot. We joined the Cruise Critic message board for this cruise, as well as the World one, and are so pleased that we did. At the meet and greet, it was great to fit faces to names, and have people to wave to in the corridors. We called ourselves the three C's -- Cool Christmas Cruisers -- and the three CCCs certainly fitted this ship -- though I am going to add more. It was Cool (the AC worked overtime, despite the cool weather), Clean (sparkling, in fact), and Colossal (it took us four and a half minutes to walk the corridor from our cabin the bow to the sternmost exit, which was the only way to the Allegro restaurant). It was also Confusing. By the 12th day people were still getting lost, myself being one of them. This can be blamed on a very poor interior design. The Piazza should be the heart of the ship, as the Atrium is on most ships we have sailed, but instead it is an impediment. It is also very noisy, as loud classes, such as Zumba, have to be held there, for lack of entertainment space. And the shops are not in an arcade, but scattered like an airport duty free area, making it very hard to walk through, when there is a crowd. I don't think they were doing much trade; I certainly didn't pause to browse. And then there is Culture -- lack of, that is. There is no card room, and the "library" is a set of shelves in the internet room. Bridge boards and bidding boxes were kept in the entertainment department, and put out in restaurants on sea days, for guests to use, unhosted. Games were played on the dinner tables, on top of the tablecloths. There was also a market held in a restaurant. I have strong reservations about this, which I have reported to the head Princess department in the US. Norovirus is the bane of cruise ships, and carrying publicly used material into the place where food is served is very risky indeed. There was little else of cultural interest. Two theatres, but no enrichment lectures. Each show is performed three times, two night sessions and the next in the middle of the day. I felt sorry for the entertainment department. It is a very hard ship for them. On the other hand, the internet is excellent, with an affable and helpful young man in charge of the internet cafe. Surprisingly, it was CHINESE! There must have been a big promotion in mainland China. If they were expecting a tropical cruise, they were disappointed. The Chinese from Australia and New Zealand were equally amazed, especially as everyone assumed they could not speak English, like their mainland counterparts. So that added to the fun. One night we shared a table with a lovely family. Their daughter, who lived in Melbourne, translated freely, but it was easy to "talk" as her mother had such an expressive face. I was informed that the ship was designed for the Chinese market, which explains a lot, including the interior design (very like a top Chinese restaurant in Beijing), and the double signage. The worst aspect was Cost. The cruise itself was a promotional bargain, but the accounts department is a disgrace. On disembarkation day everyone was talking about how they'd had to fix their accounts. One dear old lady with a cane said she had been charged $299 for a spa treatment! We drink only moderately -- and cut down even more when we found that two single Scotches (blend, not fancy) with water on the side cost $38. We only found this out when we checked our stateroom account, as this is the first ship we have ever experienced where there is no spirits menu, with prices, and where there is no chit presented to be signed in any of the bars. Chits are presented in the restaurants, but even though I added the price ($10 per glass on the menu) to the chit before signing, I was consistently charged $12. And, while it is cheaper to buy a bottle, to cover the next two or three dinners, the bottles seem to be very easily lost somewhere backstage. And now comes a strong warning. I used a debit card linked to my checking account, to avoid the surcharge that comes with using a credit card. The my horror, when I checked my bank account after getting home, I found that while the total on my shipboard account had been taken out on disembarkation day, throughout the cruise TEN other charges had been made, ranging from $8.62 to $130.47. None of them seemed to relate to the actual shipboard account -- the figures simply didn't match. All ten were "pending" so when I phoned my bank, I was able to freeze them. Then I phoned Princess, as the bank officer urged me to do, and was told that these were "holding" charges, and that I would be repaid after the next five working days. Well, I shall be watching my bank statements, meantime, and unfreeze the card if what I was told turns out to be true. But a checking account is an everyday one, with other charges coming in, which makes the reduced balance a problem. Worse still, if this happens during the long world cruise, this double billing is going to really snarl up the finances back home. It is a crazy policy, as it means that we will be doing as little shopping as possible, and definitely cutting down on drinks. Meantime, I will inquire further. If this double-billing does not happen with credit cards, then I will change from debit to credit, and swallow the extra cost. Unfortunately, as my husband says, it has soured our experience on Majestic Princess, and made us nervous about the next one. I am glad to have Cruise Critic to air our concerns, and strongly recommend their cruise roll calls, with their friendly and useful message boards. Read Less
13 Helpful Votes
Sail Date: November 2018
Went on this ship with high expectations...travelled with husband and my parents. We were on deck 8 and they were deck 9. Both of us, midship. Between us all, we have been on more that 30 Cruises, across different cruise lines. This ... Read More
Went on this ship with high expectations...travelled with husband and my parents. We were on deck 8 and they were deck 9. Both of us, midship. Between us all, we have been on more that 30 Cruises, across different cruise lines. This was our second Princess Cruise. This is our combined opinion, based on what we like and look for on a cruise ship. As cruisers, everyone looks for different things, for us this is our opinion only. The great : * ship handled the choppy sea conditions wonderfully. We had to divert from original course due to low pressure system approaching through Bass Strait. The seas weren’t the worst we have ever encountered, but it was choppy, and ship remained very smooth and stable. Best “ride” we have experienced comparing it to similar seas on other ships. * the captain was very cautious with the incoming bad weather and ensured that the ship travelled the calmest waters possible under the circumstances. Again, something we have not always seen. * Hollywood Conservatory : can’t remember its exact name. But it’s on deck 17, at front of ship. Indoor pool area with very nice separate cabanas with seating. Nicest area on the ship, and the only real open space on the ship. Has a bar. Could benefit from also having peanuts, chips etc. could not get any food from there. This is an issue with pool and spas overflowing water onto walkways there. They had a crew member permanently standing there mopping up the water. He made a comment that 2 Cruises before ours, someone had slipped in the water and been injured. The good : * internet worked okay. Isn’t cheap, but reasonably priced. Speed was fine all around the ship and in cabin. * food at the International Cafe/coffee shop is very nice. The bad : * Interenational Marketplace/buffet Deck 16 - some of us thought the food was fine, but there is not much variety, with similar meals each day. Layout of this area makes it feel very pokey, and food stations are spread across a large area with lanes up and down. The dessert area is located away from the other food area, which is strange. The area has low ceilings and narrow walkways, so it feels like all you see is lines of people walking everywhere. Not a relaxing place to sit, in our opinion. * Piazza/atrium - this was always busy and provides a sitting area and is also where the line dancing, dancing lessons, disco, painting, etc etc are held. It is a small area and with the activities going on, is not a quiet place to relax. * Princess Theatre - apparently holds 1000 people. There were 3500 people on our cruise. Had to get to show around 45 minutes before, to secure a seat. If you couldn’t get a seat, they showed the show, in another small room simulcast on a TV screen. * Princess Hi Room - this is where they simulcast the show if you don’t get a seat. This was a very small room, and this is where bingo was. Again, the room is too small. * Dining room - we only ate there 1 night. We walked in with a bottle of wine we purchased from another bar. When we sat down, the waitress questioned whether we bought it from home or onboard, as $15 corkage applies if it’s not bought from the ship. I told her, we bought it on my husbands card, she said “ are you sure”. Not s nice experience, to be accused of lying. Again, area we sat, was small and pokey, we had another table very close to ours, not private. Never went back there again. * Library - whilst not a place we would sit in, it only has 2 small tables and a few chairs. Never saw anyone even sit in there, as it’s too small. On other ships, the library is using full of people playing board games or cards. Pointless even having this area of this ship. * Coffee - I don’t drink it, but husband and parents did not like the coffee taste. You can purchase a coffee card for $36 which gives you 15 coffees and unlimited premium tea (English breakfast, chamomile etc). Coffee was no good anywhere on the ship. Overall, whilst we were on a very large ship, the guest areas were small. We have travelled on large ships before, and always felt like their weren’t a lot of people onboard. This is the first time we felt like there were too many people. Seems the focus with ship design, is to fit as many cabins as they can, at the expense of small, pokey and not enough guest areas. A lot of the guest sitting areas are cut in half with walkways through them, so all you think about when you are sitting there, is how many people are walking past you all the time. Also, the design does not bring the sea feeling into the ship. Not many big windows, and you actually feel cut off from the water. Some areas that do have windows, all you see is the closed in verandahs out the window, not water. We have never felt this on a ship previously. Whilst we enjoyed the break away, would never travel of this ship again, even if it was for free...which is saying something. Read Less
5 Helpful Votes
Sail Date: November 2018
I chose this cruise due to it's Itinerary and my up until now good experience with Princess - this cruise has changed that! Was looking forward to trying the new ship- but was disappointed.Crew were fantastic but there were so many ... Read More
I chose this cruise due to it's Itinerary and my up until now good experience with Princess - this cruise has changed that! Was looking forward to trying the new ship- but was disappointed.Crew were fantastic but there were so many issues with the ship and our cabin that I would not recommend it. Too big- too many things happening in piazza- Princess theatre too small- couldn't hold enough guests- had to be there 1 hour before show time in order to be assured of a seat. Food not as good as usual- often luke warm or overcooked risotto- Flooded balcony even when the sun was shining- issues with balciony door and creaks in the mini suite seiling. Door and creaks sorted out, but despite the staffs efforts, balcony unusable all cruise. VERY DISAPPOINTED. Travel agents took over the boat in the last 4 days making paying guests wait longer in line for dinner ----Elite and platinum area in a horrible area at back of boat- Some good features like Vines wine bar and International cafe and pizzeria- where we ate 6 times on our cruise. Hate that buffet- too busy never enough seats in peak time- Movies OK- some very old. Enteratinment varied- too hard to get into theatre for shows-ahd to line up too long-- need to ticket the theatre so everyone gets a chance. Think the boat is TOO big and the issues with our cabin unbelievable!!!! Read Less
7 Helpful Votes
Sail Date: November 2018
Thought this would be some thing special, it wasn’t. This was our 6th cruise, we have had some great cruises before. Firstly, upon embarkation, we found someone else’s suitcase had been left behind in our room, our cabin steward ... Read More
Thought this would be some thing special, it wasn’t. This was our 6th cruise, we have had some great cruises before. Firstly, upon embarkation, we found someone else’s suitcase had been left behind in our room, our cabin steward removed it but seemed very confused. Next day we found a dirty sock caught up in the curtains...yuk, so much for cleanliness. Our friends cabin had a huge stain on the carpet. The food was bland & neither prepared or cooked as described, worst prawns We have ever tasted, pale, soggy & tasteless. Layout of buffet dining area is a complete shambles, very confusing & overly crowded. Hygiene does not be a priority with guests avoiding hand hygiene ( a totally inadequate small hand washing area ) & disregarding the request not to directly fill thermos flasks / drink bottles from the taps. Food is presented in a haphazard arrangement & it was obvious meals were rehashed from yesterday’s leftovers. Anytime dining is not anytime, often given a beeper & told to go away & wait, often for over 45 minutes. Insufficient seating to cope with the 3,500 passengers, the auditorium was often filled 45 minutes prior to the show commencing, we missed out on a couple of shows as a result. However, the shows were mostly of a high standard & a good variety. The beautiful atrium is over crowded & people seemed to get there & stayed glued to “ their seats “ for hours. The constant “ hard sell “ & fake “ sales “ were over the top, didn’t see many guests in the high end boutiques. The safety briefing was embarrassing, a fake, cheesy voiceover as we were jammed in the auditorium. This ship may be elegantly designed, but spoiled by cheap plastic topiary & trees & ugly artworks. Beware of the sharp thick metal frame on the artwork inside the cabin beside the bed,I bumped into it & scratched & bruised my upper arm. A flu virus went around the ship so sadly my husband, myself & the other couple we travelled with got very I’ll for the second week of our 13 day cruise. I ended up seeing the Dr onboard but was annoyed my prescription was not filled correctly & I had to return the following day as only half the tablets were inside the pack ! This ship was crammed with the elderly & a lot of people with mobility issues, lifts were not able to cope with the demand, lots of waiting & crowded lifts were frustrating for many. Avoid the ridiculously overpriced shore excursions, a trap for the unsuspecting, do your research beforehand & save $$$. I would not recommend cruising on this ship to families / children, Sadly Majestic Princess was a huge disappointment. Read Less
5 Helpful Votes
Sail Date: November 2018
As it was a new ship we thought we would see what it was like. Cabins much smaller than on other smaller ships in the fleet. Our balcony was too small for us to sit on. We had a mini suite & are still waiting to be greeted by our ... Read More
As it was a new ship we thought we would see what it was like. Cabins much smaller than on other smaller ships in the fleet. Our balcony was too small for us to sit on. We had a mini suite & are still waiting to be greeted by our cabin steward & receive our complimentary glass of bubbly. Food, service, entertainment very average. When the CEO boarded the ship in Auckland parts of the ship were closed to the passengers so private functions could be held, e.g indoor pool, Chinese Restaurant, to name just two areas. My mother, who is 84 yrs old, was refused access to the toilet as it was for use only by those attending the private function. She was told to walk all the way to mid ships & use the one there. However the service did rise from very average to excellent, which was really needed. Toilets are very hard to locate on the ship. Rubbish bins are lacking everywhere. Smoking areas are out in the open. The one show we actually managed to see, due to not enough seating. we had seen on a previous cruise. The ship does not have a promenade deck. The shops on board are very high end, Gucci etc so they are catering for the rich passengers. Not enough seating in the Atrium. I could go on & on with what is wrong with this ship. It boils down to them having too many passengers, not enough crew & trying to squeeze it all in with really expanding the ship. Will be looking at another company for our cruising in future as many, many other seasoned Princess passengers has said also. Read Less
7 Helpful Votes
Sail Date: October 2018
We chose this Princess ship for the itinerary in New Zealand and Australia. However, compared to other Princess cruises taken in Asia, South America, Europe, it was disappointing, perhaps due to the crowds (3,500 passengers). Embarkation ... Read More
We chose this Princess ship for the itinerary in New Zealand and Australia. However, compared to other Princess cruises taken in Asia, South America, Europe, it was disappointing, perhaps due to the crowds (3,500 passengers). Embarkation in Auckland and disembarkation in Sydney were fine; spacious mini-suite cabin, though the balcony here was small (Lido deck). We found the food on the whole to be very much the same each day, and unlike other Princess cruises, very little variety in seafood. The shows we saw were incredibly loud as if the audience was deaf and there were very few lectures compared to other cruises. The so called "library" laughable, as it comprised of an extremely small space with few books, and situated across from a very loud entertainment/bar area. Cabin service was excellent; shuttle service and excursions well organized. However, we will avoid this particular ship if considering a future Princess cruise. Read Less
6 Helpful Votes
Sail Date: October 2018
Our overall impression is one of disappointment. Nothing about the large ship experience can be considered to enhance the customer's enjoyment. Compared to a "small" ship having a guest population of about 1200, our ... Read More
Our overall impression is one of disappointment. Nothing about the large ship experience can be considered to enhance the customer's enjoyment. Compared to a "small" ship having a guest population of about 1200, our experience on the Majestic Princess included sub-standard food (cool or pre-packaged), and an abyssmal disembarkation experience in Auckland. The day of disembarkation cannot be considered as part of the cruise, as guests are hustled out of their staterooms and off the ship as quickly as possible. The port in Auckland is terrible, too, when it has to accommodate embarking and disembarking passengers simultaneously. THE SHIP IS TOO LARGE! Staff service is excellent, however. Friendly and attentive, all staff seemed to be doing their utmost. However, there are simply too many people to allow extensive one-to-one service. The layout of the ship is a bit wonky, too. You can't get to the Allegro dining room on deck 6 by walking on deck 6; you have to travel along deck 7 then descend the stairs. A black spot for the naval architect, Read Less
6 Helpful Votes
Sail Date: October 2018
I had a great experience a year ago on a Princess Cruise in the Mediterranean. But this one was disappointing. The food on this cruise was repetitive and uninteresting. Chefs say this is a new corporate directive. In addition, ... Read More
I had a great experience a year ago on a Princess Cruise in the Mediterranean. But this one was disappointing. The food on this cruise was repetitive and uninteresting. Chefs say this is a new corporate directive. In addition, Princess did not accommodate lactose intolerance or shellfish allergy. This is very surprising since the average age on board was about 65. Lactose Intolerance is most prevalent in older adults. I may be the only person to lose weight on a cruise. Not a good endorsement for the food. Much of the staff was friendly and very helpful. Stateroom well equipped, clean, and comfortable. The itinerary was excellent with many stops in New Zealand and Australia. The EZ air option and staff provided no support. I did my own arrangements and saved $19,000! And I traveled in Premium or business class. We love to cruise but will be looking at other options outside of Princess for our next cruise. Read Less
Majestic Princess Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Enrichment 3.0 0.0
Service 4.5 0.0
Value For Money 4.0 0.0

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