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8 Helpful Votes
Sail Date: August 2018
This was a bad cruise from the begging. Standing in the very hot sun with no shade or water to drink for 4hrs people with sun stroke and vomiting and there was a lot of elderly on walkers and in wheel chairs. Once you finally got inside ... Read More
This was a bad cruise from the begging. Standing in the very hot sun with no shade or water to drink for 4hrs people with sun stroke and vomiting and there was a lot of elderly on walkers and in wheel chairs. Once you finally got inside you had a very long walk to were we had to join along snake line which moved very slowly. Once onboard we went to our cabin to find it very small for 3 adults very little cupboard space or shelves for clothes so we had to keep them in our bags. There was plenty of hanging space but not everything went on hangers. Only 3 out of 4 lifts worked for the 22 day cruise we were on and you would have to wait ages for them as they just kept going pass your floor. What ever food that was being served in anytime dining was the same in the Market place and always cold never hot. The menus were pretty much the same thing everyday. The Crown and Grill was lovely meal was nice and hot. The staff on the ship were very nice and tried to be helpful. Be prepared if you have a cabin at the front of the ship it's a very long walk to the laundry and the coin machine in there doesn't work. Also even though you have a drink package you still get charged for drinks and the staff at the service desk say they will fix it up but they don't. The smoking area on deck 17 is very poor as you are out in the sun,wind and rain with no cover, they even opens another smoking area on the opposite side of 17 but down the down the back right outside the kids club which I think is disgusting. For the first time into Australia and having nearly all Australian passengers onboard I think it's disgusting for Princess Cruises. The worst is nobody will get an apology or compensated in any way after all the complaints that went in whilst on the 22 day cruise. Read Less
7 Helpful Votes
Sail Date: August 2018
We have been on 13 cruises and spent 147 days at sea, we are Platinum members with Princess, this review is from our perspective and is based on our experiences on previous cruises we have done and the video and written marketing ... Read More
We have been on 13 cruises and spent 147 days at sea, we are Platinum members with Princess, this review is from our perspective and is based on our experiences on previous cruises we have done and the video and written marketing expectations created by Princess. Embarkation was a disaster with people queued for 2.5 to 5 hours in the heat with one person being taken away by ambulance, I accept Princess can't control Chinese Immigration but they can control the comfort of their guests whilst waiting in the queue, there was 2 air-conditioned terminals in use, the first one was used to drop off your bags, you were then ushered outside into the heat to queue for 1.5 to 3 hours to get to the next terminal, they could have seated us in the first one and shuttled us over when space was available, reading other reviews about the Majestic from Shanghai it seems they encounter this issue often and have failed to resolve it. The ship itself was impressive to start but as the cruise went on you encountered the flaws, the Hollywood area was our favourite area, we found most of the bars to be too small only seating round 20 people and very hard to get a seat most of the cruise, The Theatre and Princess live rooms were cramped with tight seats and nowhere to put your drink, overall it did not live up to their marketing videos. FOOD Included restaurants: Very disappointing, at best I would say equal to a cheap RSL club meal and not as good as that at times, an example of one night Filet Mignon was on the menu, my wife ordered it and what came out was 4 tough rump cubes on a skewer, when we said that was wrong and repeated her order we were told, yes that's our version, when I said everywhere in the world it is a piece of eye filet steak wrapped in bacon, we were told he would let the chefs know what we said, the standard of food only increased in the last 2 days of the 22 day cruise, when we left Brisbane where a group of travel agents and I think some company executives boarded, that night in the dining room we had rack of lamb cooked to perfection and an amazing chocolate dome desert, the next day in the upstairs buffet, the spread of food was the best we had seen all cruise, to the point even the chefs were coming out with their phones and taking pictures of what they had put out on offer, I can only assume the travel agents were scheduled to have lunch there. The Pizzeria Italian place had basic pizza and 2 pasta dishes that remained the same for the whole 22 day cruise and were quite bland in flavour, certainly nothing rememberable, the Lobster and Dim Dum bar that was supposed to be an included eatery (according to their web site), turned out to be a free burger bar (with bad burgers) and lobster that you had to pay $24 to $29 for and not a Dim Sum to be seen, The Stir Fry place had 3 items on it per day, 2 of these never change the whole cruise, we eat there twice and found we had to put chilli on to get some flavour into the dishes. The Chefs table: The Majestic videos create a great expectation and as soon as we got onboard we rang and got put on a list and despite several calls had to wait 10 days to be told that we were going to receive an invite to the chefs table at a cost of $125 each, instead of the usual Hors D'Oeuvres & Champagne followed by a 7+ course degustation with different wines matching each course, we received 3 Hors D'Oeuvres with Champagne served in the Galley whilst standing at a trestle table, then taken to a very impressive table within the dining room, to be given what was essentially a 3 course meal with a sorbet between entrée and main with one white wine, one red wine and a desert wine, which made it the most expensive and least impressive chefs table out of the 9 we have done. Speciality dining restaurants: After the overall experience at the other eateries we decided to give the Crown Grill ago, again very disappointing and not worth the $35 each cover charge, the Filet Mignon was at least eye fillet but still no bacon wrapped around it, no sauces (eg pepper, mushroom etc) available just a gravy, limited vegetables and when I asked for carrots and beans/peas I was told they did not have any but could go down to the other restaurant to get them but it would take a very long time, in other words my meal would be cold or finished by the time he got back, after that meal we decided not to waste any more money on the speciality restaurants, we asked other passengers if they tried the French or Chinese ones and got mixed responses but neither of these were busy and the French one is in a bad position open to the Piazza which had bands playing so you had to raise you voice to hear each other during dinner. ENTERTAINMENT Again very disappointing, only 3 production shows for the whole 22 days, other cruises had 2 to 3 per week, the first one was excellent and set a standard that was never meet again, the second was like a free RSL Tuesday night show and only went for 2 thirds of the time, the third was a bit better, let’s say a Friday night RSL free show. The other guest entertainers were of a free RSL mid week level and the piano player in Crooners bar was given the nick name by a few passengers of "the Screecher" which speaks for itself and the guitar soloist had to have the "echo" of the vocal microphone turned up to cover the quality of his voice (the same way they do it at karaoke) except for the band "The Drop" which we felt were very good, the entertainment was a low standard. There is no night club and the bands play in the Piazza area, so it’s like dancing in a Westfield mall, later the DJ plays in Crooners bar which was the VIP casino when it was based in Asia, so it has a low ceiling, partitions blocking the view, no real dance floor and bad acoustics, the DJ was told on many occasions to turn the volume down by his superiors. CABIN We had an inside cabin and thought it was the best cabin of that type we have ever had, the beds were awesome and we always had a good night’s sleep (the pillows were soft which my wife loved but I was not so keen on), there was a large screen TV with movies on demand, which was great for a long cruise, everything was clean and kept that way by our cabin steward, when we arrived 2 draws had their runners broken but they fixed it within a couple of hours when we reported it. SHORE EXCURSIONS We only did 2 of these the first was in Busan where the guide took us a different route which turned out to be harder for the older people and some could not make it all the way to the Temple, on the way back I left the group and followed the original route which was more scenic and would have been less strenuous for the group as the steps were in small groups and low level, when we were asked which way we wanted to go there were only 2 responses, 1 for each way so the guide made the decision. The second tour was in Nha Trang, the guide could hardly speak English (not like the ship told us) and spoke at such a low level that if you were not in the front 2 rows (as the majority of us were) you could not here or understand anything, at each stop we were told "the attraction is up there be back in 20mins etc" and left to do our own self guided tour, at one stop he lost 6 people due to bad instructions and we had to wait for 30 mins while he went off to find them. In Hong Kong and Singapore we did our own thing and got the Hop on Hop off Bus and had a much better experience. SUMMARY We went on board with high expectations created by the Princess marketing and were very disappointed with what we received, we had intentions of purchasing a future cruise deposit for a 31 day Mediterranean cruise next year on the Emerald Princess but after what we experienced on this cruise we did not get one and if this is an example of the new offering from Princess, we are unsure if we will sail with them again, surely on their newest and biggest ship which has been sailing for over 12 months they should have had time to get it right. Nice ship designed for the Asian market but I don’t think it will suit the Western market without some major adjustments to the bar and entertainment areas as well as a major improvement to the food and quality of entertainment. Read Less
4 Helpful Votes
Sail Date: August 2018
Princess accommodates people in wheelchairs with good cabins and bathrooms but that is about as far as it goes. this is by far the most disappointing cruise that I have been on with tight corridors blocked with tables and trolleys, ... Read More
Princess accommodates people in wheelchairs with good cabins and bathrooms but that is about as far as it goes. this is by far the most disappointing cruise that I have been on with tight corridors blocked with tables and trolleys, lifts not working, no shore tours offered for people in wheelchairs. For example I was unable to call a lift as the garbage bins are put directly under the lift call buttons so I either kick the bin out of the way to press the button or waited for someone else to do it for me. I mentioned my issue to a senior maintenance officer who assured me that he would pass on my issue. But each time the bins were moved away from the lifts the cleaners would put them back. As the corridors were continually blocked with housekeep trolley there was only 1 bank of lifts I could get to. For the whole cruise one of these 4 lifts was out of service and on one occasion all the lifts were out of order for an hour stranding me. There is only one accessible public toilet with an automatic door on level 17. all the rest have extremely heavy manual doors I had no chance of opening them myself and needed someone to do it for me. The vista lounge is so packed with large chairs that I had extreme difficulty moving around the room to find a place to park my chair to see a show. There are only 4 accessible seats in the theatre and unless you get there an hour before the show you have no chance of getting somewhere to watch a show. Generally the food quality and variety was poor to very poor. 80% of the menu was seafood based and as I really don't eat a lot of seafood the choices where limited. Each night there was one red meat dish on the fine dining menu and even though the description and title of the dish was different what was delivered was meat cooked the same way. My waiter was unable to provide any further information about the menu than what was written on the menu. They also refused any additions or substitutions like adding more gravy or sauce. Each night we had a bread roll for each person dining and always one butter less than the number of bread rolls. After asking 3 nights in a row for more butter you would think that the waiter would get the message and have more butters on the table I think it was night 18 or 19 when we had enough butter. Pre dinner drinks often arrived with our main meal or desert. There was one night where our fellow passengers when round with pepper mill (as our waiter continually did not offer the pepper mill) and the waiter reprimanded the fellow passenger for doing his job that he had neglected. The embarkation process in Shanghai was a nightmare taking more than 3.5 hours in the extreme heat. people throwing up due to heat stroke, VERY long snaking queues and people absolutely everywhere blocking paths and corridors. There is no one deck on Majestic princess that you can walk around on the entire ship. There is no walking track on this ship. the only place you can look out the front of the ship is the Hollywood pool room through glass which is not very good if it is dark outside as all you get is internal reflections. The "runway of flares" everyone saw on the TV news was not visible from the ship. Princess could not assist with any on shore activities for people in wheelchairs or mobility issues. There big offering in ports where the ship dock a considerable way from any "town" and they offered a coach "shuttle" into "town" for $20. not accessible to me. When asking staff for information on a port they were unable to assist or at best contradict each other. I got better information once I left the ship. I would seriously think about travelling on princess again after this experience. My wife is an Elite captain circle member and she is of the same mind. Read Less
9 Helpful Votes
Sail Date: August 2018
I have been cruising for more than twenty years with nine cruise lines. I'm at Elite level in Princess Captain's Circle. After some years away from Princess we joined four friends to board in Shanghai for a return cruise to ... Read More
I have been cruising for more than twenty years with nine cruise lines. I'm at Elite level in Princess Captain's Circle. After some years away from Princess we joined four friends to board in Shanghai for a return cruise to Australia, celebrating two birthdays and an anniversary. I understand some adverse weather conditions led to the ship's late docking in Shanghai, which caused a queue to shuffle for two hours in the heat, though under cover. On board we found a well-appointed mini suite, the best yet found on Princess. We had a large bathroom with big square, modern basin, ideal for washing small things and a full-sized bath. The walk-in wardrobe was spacious and for the first time ever, had enough coat hangers. Extra space in the stateroom gave it a large feel, though it had the tiniest balcony I've ever seen on a ship. There was just room to sit on a chair without having knees against the glass surround. The ship is badly designed in several areas. Inside is almost completely enclosed with only occasional small windows to the sea view. The largest view to the sea is from the watch concession and that's to the starboard side only.There is no observation/panorama lounge fore or aft and the ship's wake can only be seen from an exposed, small Wake View Bar on deck 16. Our eastern itinerary prohibited enjoyable sail-aways there due to the heat and wind. It is also noisy due to the large number of passengers. We passed on pre-dinner drinks in the confines of dim inside bars. Our early arrival to a flare-decorated Sydney harbour could only be watched from private side balconies simultaneous with the ship's TV webcam, a shame. Do not go to La Mer restaurant, for which there is a cover charge. It's badly sited inside the central atrium with no buffer against constant loud live music from below. A celebration dinner there was ruined by the noise. Food was not special and it was inconvenient for us to ask for the regular wine list instead of the offered French list. Harmony Asian was terrific - twice - and Crown Grill, also twice, was the same. Both have cover charges and are good value. Our Allegra wait staff was good, though wine was a problem and our traditional dining room began to run short on day 11 of the 22-day cruise. White wine was down to a choice of three at day 16. The ship, despite its size and featured dining, has no sommelier - astounding. Menus are basic and only one of four formal nights featured special dishes. Food is only of average quality and frequently cool. Limited lounge areas were permanently occupied by the usual sunlounge-hugger style passengers and were in short supply due to the crowds. Be ready to queue, queue and queue. This is a big, basic ship. There is no décor to speak of and it feels rather like a floating barn. No more big-ship cruising for me. Read Less
3 Helpful Votes
Sail Date: August 2018
We were very excited to be sailing on Majestic Princess to Australia and after veiwing videos sent to us by Princess on what we could expect, we had high expectations. What a let down. Embarkation was a nightmare, just over 2 hours of ... Read More
We were very excited to be sailing on Majestic Princess to Australia and after veiwing videos sent to us by Princess on what we could expect, we had high expectations. What a let down. Embarkation was a nightmare, just over 2 hours of standing in the heat before we boarded. We were lucky, others told us it took 4-5 hours, they did nothing to assist the elderly or people with walkers. One passenger collapsed and was taken away by ambulance! The ship itself is beautiful, but even though it has many bars, most of them only seat about 20 people, and some of these seats were taken by people reading books or knitting. There is no nightclub, so most of the dancing is done in the Atrium with limited floor space. The food was very average, we did anytime dining, so ate in the restaurant most days. The food often didn't match the description, one night I ordered Fillet Mignon and got beef kebabs! I did query this with the waiter and was assured it was Fillet Mignon. It seemed no effort was being put into our meals until we reached Brisbane where some Travel agents got on and then suddenly we had the best meal of the entire cruise. I don't think this was a coincidence and most people felt the same. The Market place was very confusing and the food very repetitive, until again after Brisbane, they had an amazing spread of food. The great production shows we were promised consisted of 1 brilliant show and 2 average shows for the whole 3 week cruise. The rest of the entertainment was mostly B grade, again it felt like this was a relocation cruise, so little effort was put in to give us great entertainment. We ate at the Bar and Grill, which was and extra charge, and was very dissappointed. We asked for a pepper sauce or mushroom sauce to go with our steaks and was told there wasn't any, just a very watery jus. There was a selection of sides to choose from, but the waiter said he would bring us all of them. He didn't bring the jacket potatoes and when we asked for them, we got 3 for a table of 4. The Hollywood inside pool area was lovely and we spent most of our time there. The cabin was nice and the beds very comfy. We spoke to many people on the cruise, a lot of them had sailed with Princess before, and they all said how dissappointed they were and it was the worst Princess cruise they had done. Again it felt like little effort was put in because we were relocating, but we won't be sailing with Princess again. Read Less
11 Helpful Votes
Sail Date: August 2018
The ports were beautiful, the ship not so. Not enough entertainment or bars. Seats in theather so tiny and cramp in . the tenders we were packed in like sardines. The embarking in Shanghai took 4 hours where Royal Caribbean is done in 30 ... Read More
The ports were beautiful, the ship not so. Not enough entertainment or bars. Seats in theather so tiny and cramp in . the tenders we were packed in like sardines. The embarking in Shanghai took 4 hours where Royal Caribbean is done in 30 minutes. People were fainting and the bus from one terminal to the other in Shanghai had luggage in the isle of bus and we had to unload ourselves . I will never cruise with Princess again. Nice ship but nothin to do onboard. No entertain for the younger group. The lounges and seats in Main Theather are so tiny and no where to place your drink. If some one in the middle needs to get out every one has to get out to let one person out. The tenders we were packed in like sardines. The beverage package is over priced for a 15 drink limit and kept being charge for drinks I never had. Always keep checking your account.Never again will I cruise with Princess. Read Less
3 Helpful Votes
Sail Date: August 2018
Travelled to Asia to join Cruise and Shanghai embarkation was abysmal. After arriving at the allotted time we were shown to a holding lounge for a bus transfer. The bus arrived and all passengers were told to load their luggage into the ... Read More
Travelled to Asia to join Cruise and Shanghai embarkation was abysmal. After arriving at the allotted time we were shown to a holding lounge for a bus transfer. The bus arrived and all passengers were told to load their luggage into the bus as the driver would not open the doors under the bus- those of us who could load the bus did so and helped those who were unable to do so. The bus arrived at portside and the driver stopped, jumped off the bus and we reversed the process to unload all the luggage procedure. We entered the shed and for the next four hours we waited while a Princess person was wandering around but did not have the courtesy to advise us of what was going on. We were the lucky ones as some passengers waited outside in the sun for some 90 minutes with no water or wheelchairs to help the not so well passengers - absolutely disgraceful of Princess. Our luggage finally arrived ay our cabin at approximately 7-30 PM. The cabin was small but clean and our balcony could just hold the 2 chairs and small table but the staff were very helpful. The Dining experience ( L6 dining) was not good with long delays in receiving warm food and a fairly ordinary menu. The Maitre d" of Hotel was very aloof and had no interest in upholding the dress code as noted on the Princess Patter - may need retraining. We found very limited areas to walk for 3500 passengers and in the L16 pool area people would be knitting or sleeping and the problem was even worse on L17 and the pools on both levels were so small for this size ship. The entertainment was average to say the least and will need to improve. The staff on the boat were mostly very helpful but the Service desk needs some people who understand english and know the job they are supposed to do. Shore excursions were expensive and passenger who have travelled more than us said they would not go on this ship again and that also applies to our group. To sum up - will avoid this boat again and very disappointed with Princess and the way we were treated - Ship to big, more like a floating hotel rather than a cruise ship. Read Less
22 Helpful Votes
Sail Date: March 2018
Chose this cruise for Asian itinerary Always liked Princess and am in elite class Embarkation was a nightmare in Shanghai and the queues were a portent for much of the trip,dining rooms,buffet,coffee places etc Huge casinos and tiny ... Read More
Chose this cruise for Asian itinerary Always liked Princess and am in elite class Embarkation was a nightmare in Shanghai and the queues were a portent for much of the trip,dining rooms,buffet,coffee places etc Huge casinos and tiny library Not enough sun beds when it got really warm Staff as usual doing their best but overall the worst cruis l l have been on The enrichment talks were moderately interesting but were about the Australian outback We were travelling in Asia There were movies under the Stars but would you go on deck when it was really cold, There was a special cocktail time for elite members 4 till 6!! We ate dinner after 8 to try and minimise queuing so this was no use to us I could go on and on but no doubt Princess will ignore This ship is designed l think for the Chinese Market not for westerners who are used to a m higher standard Read Less
17 Helpful Votes
Sail Date: March 2018
The Good: It’s a new ship. The Bad: it’s a Princess ship. The Ugly: it’s the same as the old Princess ships only bigger and worse and only all dressed up. A Princess platinum member so been on a few rodeo’s with Princess. ... Read More
The Good: It’s a new ship. The Bad: it’s a Princess ship. The Ugly: it’s the same as the old Princess ships only bigger and worse and only all dressed up. A Princess platinum member so been on a few rodeo’s with Princess. Overall, Princess continues its downward spiral and we will probably not do another unless a very very good sale and better experience comes along. The Good: Digital screen in room, a digital screen at pool. Well I guess that sums it up. The Bad: Boarding confusion in Singapore (recurring theme with Princess). Told to sit with others in specific area and then we all realized (about 50 of us) that the main group was 30 yards away across the hall. We would have never been told to board. The food set a new low for Princess. Let’s imagine 3/8 inch thick steak. Or a consistent 4 capers (really?) each morning on the smoked salmon bagel. Little variety and old standbys slimmed down like fettuccini alfredo no longer in parmesan cheese bowl. It was getting cold in a cold dish it was served in. The international buffet was mediocre at best with the same items every day of the cruise for two weeks. Can we say Congee in Asia that tasted like wallpaper paste? Even, their new “Lobster dim sum” pool eatery was mediocre. Shopping was terrible. Wife usually likes to browse and get a few things at the sales but on this ship it is all high end shops. Not even the Asian market was browsing. Their special Leica unveiling was interesting but very few photographers (I am a professional) can afford such gear and then would not be on this kind of cruise. Needless to say, what kind of warranty is on these duty-free purchases? I could not get an answer (not that I could afford a Leica). Excursions were hit and miss: typical Princess. Always, better to book something yourself. The UGLY: When saying it is the same old Princess ships only bigger and worse it is meant literally. Yes the atrium is a bit glitzier than others. Yes the layout is the same but longer walks. Yes, the same stupid tokens for using Laundry room. Yes, the same elevator layouts in which there are always four on one side and two on the opposite wall and selecting a up and down button only controls that bank on that wall. So every time you must push two different buttons to be assured of an elevator. It has been that way on every ship for years. Yes, the same announcements only in the hallways. It is great for not interrupting sleep, etc., but at least put the same message on the television. It is terrible for information on your passport/visa information for the next port. This brings me to technology on board. Princess is making a big thing about the Princess medallion but they didn’t even have it on this newest ship. Though I really don’t want Princess tracking me everywhere and would probably keep it in a RFID proof pouch to disable it until I needed a drink or for my room to open up. The new television was great in quality but it went down a couple of times (it is network driven) and we had to even have their electronics personnel and come and hard reboot it. More importantly, I am not on a cruise to watch television or their small old selections of movies (yes it was very cold on the northern part of the cruise so being outside was not possible). I like to connect either a cable or dongle to the HDMI port and review my photos or watch a movie that I brought on my laptop. There are no inputs available to do so. But you might be able to access the one open HDMI port on the monitor (it hangs on the wall) but there were no controls on the display or remote that would allow you to switch inputs. This is a ship that went into service a year ago. By contrast our room at the Grand Hyatt in Shanghai though having what looks like 20 year old technology connected to their modern digital display allowed you to connect either at the desk or actually at their wall mounted display. Princess, your cliental may be older but most of use have experienced most of the modern technology era so get with it. Caring for their passengers all 4000+ of them was a strain and at times a nightmare. Case in point: Disembarking in Shanghai most of us had no idea that the ship was headed to dry dock for refitting as they were going to minimize the Asia aspects of the ship. This meant for the 1000 of us waiting in the cruise terminal for taxis it was a 3+ hour wait (standing in line) as the terminal is not close to the central city and no taxis wanted to come all the way out for only a return trip fare. In fact, while we still were waiting for taxis the ship departed for its dry dock. We could have paid for the transfer to the airport and taken the Maglev back to the city and saved over an hour and a half and the maglev costs $11. Another example: Unless you’re in a suite or black card you can not try and get a advanced reservation for the Chef’s table. Well, first thing on board we try and make reservations. Wife calls and also informs them of her pepper allergy. They say no problem and they will get back to us after they have received all the requests. Next day a message on the phone saying they could not abide us as the Chef was unable to accommodate her allergy (really, a dinner to show your skills but the dishes made ahead maybe so can’t be modified). We ate at a Michelin rated eatery in Singapore and they had no problem accommodating her allergy even in the tasting menu. But, this was probably not even true as we dined in the restaurant that had the Chef’s table area and not one night was there a Chef’s table. So just call and say you are not doing it for the cruise. Don’t misinform. Net: think twice whether you want to be on any super size cruise ship (some may be great) and also whether Princess is the experience you want. Read Less
11 Helpful Votes
Sail Date: February 2018
We are seasoned cruisers, we chose the Grand Asian Cruise on Majestic Princess for the itinerary. We pre-booked a year in advance and was a 'bucket list' cruise for us. Arriving in Shanghai and our pre-cruise stay and ... Read More
We are seasoned cruisers, we chose the Grand Asian Cruise on Majestic Princess for the itinerary. We pre-booked a year in advance and was a 'bucket list' cruise for us. Arriving in Shanghai and our pre-cruise stay and excursions were wonderful (not part of Princess). Once we got to PuDong Cruise Terminal the nightmare started. We arrived about noon, we were in a mini-suite (which we found gets you nothing, no perks). We stood in line for hours, being told it was Chinese Customs authorities and not Princess, completely a mess and no apologies for the wait. 1st they would only take the LARGE suitcase, so any other smaller bag you had to haul through the lines with you. People on walkers and canes and had a extreme difficult time, with no help. Wheelchair people were whisked to front of the line. Once that nightmare was over, we got to our room. Shockingly the bags were waiting for us. No Champagne that I ordered, no flowers that I ordered, the water (which I found out only 1 day before you had to buy and could only do so prior to boarding!!) wasn't there either. When speaking with the room steward, everything we asked, we had to call someone else to help us. No robes in the room, no choice of pillows (Celebrity spoils us I guess). Everything was a hassle. The Wi-Fi we paid for was unlimited, yet when we got on board, they changed the payment policy so you had to buy MB's. I did that, every time I tried to get on, it wouldn't work. I needed to keep up with my work emails, I spent an hour deleting one day, they were ALL back the next. I complained and complained to Internet Manager who acted young, uncaring and not willing to help. Finally with a lot of hassle I got 80% of money back, 20% use was just trying to get on!!! But they were unwilling to refund. The evening shows were 'ok'. But the hassle trying to get a set. Most of the ship were Asian people 60-70%. They would save many seats, we could never find a seat. We had to go 30 to 45 min early to just get a set. People were standing in the aisles everywhere I have vision problems, and could never get up close enough to watch. We could not stay up late to go to 2nd show, because of early am excursions. The elevators were few and always some out of order. When the doors opened there was never any room. The Asians however would push and shove their way on no matter what and the Aussies, Brits and Americans were all left standing with our jaws open. The excursions were mediocre at best. The way Princess handles, is put all people in the theater like cattle and file them all out by color, then once outside it's every person for themselves to try and find your bus. We unfortunately had 2 different Captains, one left to have a baby. But the daily briefings were so dry and useless... Every time I went to customer service, they either could not help me resolve, or I was in the wrong place. There was NEVER any true customer service.\ The food was just OK. Even going to specialty restaurants didn't improve the eating experience. By the end of the cruise, we were trying multiple dishes and eating very little. We have traveled on multiple different cruise lines, I was unhappy with the first Mexico trip on Princess, and now foolishly took another one. I will NEVER EVER take Princess again. You are not treated with respect, you are treated as cattle. Not individuals. I will no longer take large ships,...pay more take less cruises, but go on a smaller ship!!! Viking River Cruises was so different and we thoroughly enjoyed the experience. All we remember from Asia is the heat, humidity, crowds, pushing, shoving. Never got to the pool, never a deck chair available... Total Disaster, Read Less
41 Helpful Votes
Sail Date: June 2017
We choose this cruise for its iternary and also being a new ship hoped it would be special how wrong can you be. There were more things wrong than good and with staff leaving at every port and being replaced by Chinese staff it ended ... Read More
We choose this cruise for its iternary and also being a new ship hoped it would be special how wrong can you be. There were more things wrong than good and with staff leaving at every port and being replaced by Chinese staff it ended being a training ship for which we paid a lot of money. Many of the public toilets were out of order at all times. Ship organised excursions were very poor don't think anybody from Princess had ever been on these and when a coach turned up with 7 broken seats when people were expected to sit on them. We dined in the Allegro and were put in one of the private dining rooms out the back we had asked for a table of 8 wasnt even close we hadvyo complain to get what we wanted. You dont expect supplies to run but they did Pineapple juice, Noblio Pinot Grigo wine and the worst was English Tea Bags we were told that supplies weren't plentiful of items not used by the Chinese. Not what you expect from Princess Cruises. Read Less
19 Helpful Votes
Sail Date: June 2017
Chose a new ship having recently been on the tired Grand, loved the itinerary, found things lacking such as: No promenade deck! Well can go up and down part of deck 7, have to squeeze in past tenders, sweat as go past hot air vents then ... Read More
Chose a new ship having recently been on the tired Grand, loved the itinerary, found things lacking such as: No promenade deck! Well can go up and down part of deck 7, have to squeeze in past tenders, sweat as go past hot air vents then turn back and repeat as can't do circuit Space in theatre appalling, only went to 3 things as had to queue for an hour to get in ALSO mother disabled and viewing in disabled seating area in theatre was atrocious only top 1/4 visible if not in front row! No alternative entertainment being offered simultaneously in Vista to reduce demand in theatre 3,500 pax 900 ? Seats two shows the math does not work. Lack of bars/ drink service Lack of swimming pools Cabin ( standard balcony) very cramped , no second chair or table ( brochure picture clearly shows both) balcony very small Food tepid in self serve Why is towel booth required on deck 16 lido, when there are towel stands surely it would be more use as beverage station........ Lack of cold/hot beverage points in accessible areas, i.e. Prior to handwash... Ridiculous hand wash station prior to Horizon Court Excursions very expensive/ poor value for money, tour guides on the whole difficult to understand Piazza area superb but WHY the vast area devoted to photos surely these could be displayed on smart TV in cabins, this area would be much better as a social area Entertainment was lack-lustre, day time activities on Sea days minimal and/or un hosted, NO SAILAWAY / cocktail of the day or events like BBQ held on lido deck in evenings, theme nights / pool parties or local entertainments/food experiences Shops on board too high end!!!! Where were the rummage sales? We all want souvenirs and or grandchildren presents Read Less
22 Helpful Votes
Sail Date: June 2017
We chose this ship due to it being brand new, and destinations we had not seen before. It was a big let-down. The list of faults is long. The food was average, and cold The Casino has no bar The Vista Lounge has no bar or decent ... Read More
We chose this ship due to it being brand new, and destinations we had not seen before. It was a big let-down. The list of faults is long. The food was average, and cold The Casino has no bar The Vista Lounge has no bar or decent dance floor The elevators were extremely hot The Internet Cafe has a total of TWO terminals, and shares its space with the Library (more like a bookshelf) The Piazza was the venue for dancing lessons and loud bands because there is nowhere else to conduct these events Balcony cabins did not even have a small table or extra chair as has been the case with every other Princess ship Service in dining rooms and buffet was the slowest we have ever experienced. Staff were not cheerful Many tours were well below standard. Poor communication re onshore shuttles and options. There are many more negatives, but I am sure you get the general idea Read Less
5 Helpful Votes
Sail Date: June 2017
first of all, the guest services was woefully understaffed with newbies that could not answer simple questions and lines with 50 plus waiting in line. rhw pewmium restaurants, with the exception of the crown grill, were awful and ... Read More
first of all, the guest services was woefully understaffed with newbies that could not answer simple questions and lines with 50 plus waiting in line. rhw pewmium restaurants, with the exception of the crown grill, were awful and definitely not worth the additional price. the tours pretyy much awful, with tour guides looking for a percentage of purchases at their crummy shopping areas. but the worst was the disembarkation the last day. princess really does drop its passengers off and to hell with us. approximately 7000 suitcases at the cruise terminal with 5 separate areas for our color. no one from princess to direct passenger traffic to the desnated airport bus. also, most ships with 3500 capacity have more venues. oh, I forgot to mention the ocean-bound prison cell we were assigned to. my husband stretched out on the bed could reach wall to wall. not a great way to sail. Read Less
4 Helpful Votes
Sail Date: May 2017
Disappointing is the only way to describe this new ship, its layout is way behind the times and poor use of space. We were on board for 3 weeks and found the crew to be disinterested, not very energetic and there is a distinct lack of ... Read More
Disappointing is the only way to describe this new ship, its layout is way behind the times and poor use of space. We were on board for 3 weeks and found the crew to be disinterested, not very energetic and there is a distinct lack of supervision. The food is not good particularly the buffet where food is prepared elsewhere and left to serve yourself was not hot, bland and repetitive. The specialty restaurants are not worth the visit with the exception of the Crown Grille. The only good thing to say about the dining room is that the food is hot. There is no shopping to talk of on board. Drinks are outrageously expensive, particularly wine and buy by the glass serve is miniscule. Don't bother with the Casino, it is only a place to make a donation. The plus side is minimal with the exception of the in cabin TV which would be amongst the best in the Cruise ship world, possibly to make up for the lack of entertainment. All ports were outstanding and ship excursions overpriced. Read Less
38 Helpful Votes
Sail Date: May 2017
Have done tens of long European cruises with Princess in the past and this one has me rethinking in the future. The ship was shiny and new which was great. Problem is that allot of the choices in building make this a ship to avoid. ... Read More
Have done tens of long European cruises with Princess in the past and this one has me rethinking in the future. The ship was shiny and new which was great. Problem is that allot of the choices in building make this a ship to avoid. We did a Mediterranean cruise and given this ship was created for the Asian market there were allot of Asian people on board. I mention this because it didn't seem as if allot of the items geared towards the Asian people were even being used by the Asians much less anyone else. Karaoke rooms cost an extra fee to use them and yet I never saw one person in any of the Karaoke rooms the entire cruise. A conservatory takes up a large portion of the ship and is billed as a meditation space, the only people I saw in here all cruse were about 5 Brits watching a soccer game. High End Duty free shopping also takes a large amount of space. Most people under the age of 60 have access to the the internet and now these shops had hardly any customers. The most crowded they got was when the ships staff had a private event to buy g-shock watches. The dancing at night is held in the indoor pool area. Nothing like sipping on few drinks with the smell of chlorine permeating the air. Its as if the local YMCA had a dance. The rest of the entertainment was nothing to write home about either. Typically below the standards of a theme park. The pool at the back no longer exists and instead an odd outdoor workout area is there. Never saw anyone use it. The staff was pretty confused most of the time and very curt. Hardly personable and by the far the worst staff on any princess ship. We tried multiple extra fee restaurants and the only one that was not subpar was the Crown Grille but it still was a much worse experience than other Crown Grilles on different princess ships. The staff was not rude but not pleasant either, we waited 45 minutes past our reservation to get seated and the food was no delivered correctly. The other restaurants are not worth a visit and no better than mediocre restaurants in a medium size city. I would avoid. In fact I would avoid this ship all together. If it wasn't for it being a new ship and being clean I would have given it a terrible rating. Avoid this ship. Read Less
4 Helpful Votes
Sail Date: April 2017
We did b2b Rome to Athens and Athens to Athens. Great time to travel and the weather was perfect. Embarkation was a breeze and we were on the ship in no time. The ship itself is beautiful. Although there were crew varnishing parts of ... Read More
We did b2b Rome to Athens and Athens to Athens. Great time to travel and the weather was perfect. Embarkation was a breeze and we were on the ship in no time. The ship itself is beautiful. Although there were crew varnishing parts of the deck??? The ship is only a month old but it is not unusual to have varnish fumes wafting in the breeze. Princess has moved pizza to deck 5. No more pizza by the pool. However you can get hamburgers, hotdogs or lobster??? on the pool deck. We boarded and went to the buffet. The food on the buffet was terrible, not buffet bad but really terrible. The noodles in the were overcooked and tasteless. The plates that went empty were not refilled. We met a couple that were told the water dispenser was broken maybe it would be fixed tomorrow. NO offer to get even tap water from the kitchen. Unfortunately this was their first princess cruise and will be their last. The staff was under trained. We met a couple who wanted to join us for the seafood fest. When we went to ask if there was room available they were told by a staff member that it was offered every night. I told her it was not. She checked and said it was tonight and one night next week. We were also told there was no lobster as this was 2 7 day cruises and lobster was only offered on the 14 day cruises. Wrong Again. The entertainment was not up to Princess (former) standards. The shows were just blah. The highlight was the string quartet in the Piazza. Fantastic. We check the patter and tried to make every show. Everyone must have agreed as the area was packed when they played. The only other exception was the show the last night of our cruise. Amazing voyage (I think) was a treat. Truly one of the best shows I have seen on a cruise ship. We chose anytime dining. Mistake?? Wow we have never waited more than 20 minutes for a table and several times we waited over 30 to 40 minutes. Wow and now they take reservations??? So while you are waiting the folk with reservations waltz in front of you.??? The dining room does hand out pagers so you can go have a drink or whatever while you wait. Twice the line was so long they ran out of pagers. Overall the dinners in the dining room were good. Our first breakfast was in the buffet. After spending several days in Rome the coffee on the ship was not good. I was offered and purchased a coffee card, and was then told the machine was broken. Really?? I have no idea what they substituted for scrambled eggs but they were just NASTY. Same scrambled eggs in the dining room. Get an omelet. Because the buffet was so bad we ate in the International Cafe most mornings. The coffee machine worked and the parfaits were great!! Next to the Cafe is Alfredo's where the pizza was relocated. The food there was excellent especially the eggplant but again the wait times were long, 30 to 40 minutes to get a pizza. Overall I was very disappointed in the service and buffet. I found myself telling other passengers this is NOT typical Princess. All of the first timers I talked to said it would be their LAST Princess cruise. Our room and cabin steward were fantastic. Room was spotless and tided every day. Read Less
3 Helpful Votes
Sail Date: April 2017
We decided upon this cruise for the itinerary (Embarkation in Rome, then to Sicily, then various ports in Greece, disembarking in Athens), . Although not disappointed in our ports, we were extremely disappointed in the ship itself. The ... Read More
We decided upon this cruise for the itinerary (Embarkation in Rome, then to Sicily, then various ports in Greece, disembarking in Athens), . Although not disappointed in our ports, we were extremely disappointed in the ship itself. The food was really disappointing ... even in the specialty restaurant. The World Fresh Marketplace was a nightmare to maneuver, with little seating available. And, the food seemed anything but "fresh" most of the time. With 34 cruises under our belts, the food was most notably the worst of any previous cruise experience. Staff seemed not to be oblivious to our needs. Although we knew this ship was geared to the Asian market, we certainly didn't anticipate that the staff would seem to cater more to the Asian passengers than to American & European passenger, which we witnessed on more than one occasion. Disorganization, which can be somewhat expected in the inaugural season, was evident in all ship activities, especially shore excursions. All-in-all, the entire cruise experience was quite the disappointment. Certainly would return to the destinations ... but not on Princess. Ruby level past passenger here, and this most assuredly will be our last Princess cruise. Read Less
4 Helpful Votes
Sail Date: April 2017
Liked itinerary. Thought it would be a relaxing 21 day cruise (the way it was booked). Turned out to be three 7 day cruises with lots of transients. Menu was boring as it was repeated exactly every seven days. Upscale restaurants are ... Read More
Liked itinerary. Thought it would be a relaxing 21 day cruise (the way it was booked). Turned out to be three 7 day cruises with lots of transients. Menu was boring as it was repeated exactly every seven days. Upscale restaurants are more out in open than other Princess ships. Eliminated Italian restaurant. Replaced by Asian. Most common areas are profit centers with drinks etc. No private space. Kicked out of card room to make way for Art auction. The computer room and library are combined and it is minuscule. Rarely could find seating in adult sitting area in front of ship. The chlorine smell from pool made it unpleasant, even when you found a seat. Went to two or three shows and then did not bother. Costumes and stage sets were great. Music and dancing were unimaginative. Maiden voyage. Ship is going into the Far East service. It seems to have been built with the Asiatic market in mind. Read Less
3 Helpful Votes
Sail Date: April 2017
As a first time cruiser I chose The Majestic because even though the experience was meant to be traditional, I had heard that the experience would be casual with many options in terms of dining and activities. The ship itself is amazing ... Read More
As a first time cruiser I chose The Majestic because even though the experience was meant to be traditional, I had heard that the experience would be casual with many options in terms of dining and activities. The ship itself is amazing and spanking brand new with nice decor, albeit a little to beige and gold for my taste. everything was clean and freshly painted and, very impressive indeed. I loved the cabin, it was spacious with a balcony and our steward was always helpful and everything was spotlessly clean. We used the World Fresh Market for most of our meals and the service was really very poor. The concept of different countries didn't really work as half the area was closed most of the time and the selection were poor and repetitive. This ship's downfall will be the lack of service. Not once was I impressed by anyone who served us and the crew looking after drinks in the pool areas were the most pathetic and walked around the area with sunglasses and shiny new waistcoats like models. Not once was I offered a drink and I always had to get up and go to the bar for self service. Im not sure that I would ever sail on Princess again die to the lack of service. Read Less
28 Helpful Votes
Sail Date: March 2017
First off as disclaimers: This was a last minute long weekend and was very cheap. We both realised that not everything would be up and running and that TAs would be on board. We have done nearly 30 cruises in last 9 years so not ... Read More
First off as disclaimers: This was a last minute long weekend and was very cheap. We both realised that not everything would be up and running and that TAs would be on board. We have done nearly 30 cruises in last 9 years so not newbies. First time with Princess though. Positives: Ship nice externally. Internal décor not to my taste but ok. Staff were very nice and friendly but as first cruise and maiden season usually best staff are put on new ships in our experience so expected good service. Kotor was lovely to return to. That's it unfortunately! Now the moans Food totally tasteless in main dining room and buffet. Soundproofing worst by far we have ever experienced on ship Ship brand new but no USP. Pointless seawalk which is done once by everyone once and forgotten. Cabins right under it anyway so everyone can see into your room! Cinema at sea not used enough. Smoking area right under cabins. They did move us eventually though. If had no alternative on busy cruise then we would be very angry. Really bad design. Also smoking allowed in parts of casino which made it no go area for us. This is 2017. We shouldn't still be pandering to smokers anti social behaviour. Extra charges on bill on more than one occasion which had to be argued to get removed. First time with princess and probably last unfortunately as the staff were nice but product not up to standard. Read Less
Majestic Princess Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.6
Entertainment 4.0 3.4
Public Rooms 4.0 3.6
Fitness Recreation 4.5 3.5
Family 4.0 3.5
Enrichment 3.0 3.1
Service 4.5 4.0
Value For Money 4.0 3.3

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