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7 Helpful Votes
Sail Date: November 2018
Thought this would be some thing special, it wasn’t. This was our 6th cruise, we have had some great cruises before. Firstly, upon embarkation, we found someone else’s suitcase had been left behind in our room, our cabin steward ... Read More
Thought this would be some thing special, it wasn’t. This was our 6th cruise, we have had some great cruises before. Firstly, upon embarkation, we found someone else’s suitcase had been left behind in our room, our cabin steward removed it but seemed very confused. Next day we found a dirty sock caught up in the curtains...yuk, so much for cleanliness. Our friends cabin had a huge stain on the carpet. The food was bland & neither prepared or cooked as described, worst prawns We have ever tasted, pale, soggy & tasteless. Layout of buffet dining area is a complete shambles, very confusing & overly crowded. Hygiene does not be a priority with guests avoiding hand hygiene ( a totally inadequate small hand washing area ) & disregarding the request not to directly fill thermos flasks / drink bottles from the taps. Food is presented in a haphazard arrangement & it was obvious meals were rehashed from yesterday’s leftovers. Anytime dining is not anytime, often given a beeper & told to go away & wait, often for over 45 minutes. Insufficient seating to cope with the 3,500 passengers, the auditorium was often filled 45 minutes prior to the show commencing, we missed out on a couple of shows as a result. However, the shows were mostly of a high standard & a good variety. The beautiful atrium is over crowded & people seemed to get there & stayed glued to “ their seats “ for hours. The constant “ hard sell “ & fake “ sales “ were over the top, didn’t see many guests in the high end boutiques. The safety briefing was embarrassing, a fake, cheesy voiceover as we were jammed in the auditorium. This ship may be elegantly designed, but spoiled by cheap plastic topiary & trees & ugly artworks. Beware of the sharp thick metal frame on the artwork inside the cabin beside the bed,I bumped into it & scratched & bruised my upper arm. A flu virus went around the ship so sadly my husband, myself & the other couple we travelled with got very I’ll for the second week of our 13 day cruise. I ended up seeing the Dr onboard but was annoyed my prescription was not filled correctly & I had to return the following day as only half the tablets were inside the pack ! This ship was crammed with the elderly & a lot of people with mobility issues, lifts were not able to cope with the demand, lots of waiting & crowded lifts were frustrating for many. Avoid the ridiculously overpriced shore excursions, a trap for the unsuspecting, do your research beforehand & save $$$. I would not recommend cruising on this ship to families / children, Sadly Majestic Princess was a huge disappointment. Read Less
5 Helpful Votes
Sail Date: November 2018
As it was a new ship we thought we would see what it was like. Cabins much smaller than on other smaller ships in the fleet. Our balcony was too small for us to sit on. We had a mini suite & are still waiting to be greeted by our ... Read More
As it was a new ship we thought we would see what it was like. Cabins much smaller than on other smaller ships in the fleet. Our balcony was too small for us to sit on. We had a mini suite & are still waiting to be greeted by our cabin steward & receive our complimentary glass of bubbly. Food, service, entertainment very average. When the CEO boarded the ship in Auckland parts of the ship were closed to the passengers so private functions could be held, e.g indoor pool, Chinese Restaurant, to name just two areas. My mother, who is 84 yrs old, was refused access to the toilet as it was for use only by those attending the private function. She was told to walk all the way to mid ships & use the one there. However the service did rise from very average to excellent, which was really needed. Toilets are very hard to locate on the ship. Rubbish bins are lacking everywhere. Smoking areas are out in the open. The one show we actually managed to see, due to not enough seating. we had seen on a previous cruise. The ship does not have a promenade deck. The shops on board are very high end, Gucci etc so they are catering for the rich passengers. Not enough seating in the Atrium. I could go on & on with what is wrong with this ship. It boils down to them having too many passengers, not enough crew & trying to squeeze it all in with really expanding the ship. Will be looking at another company for our cruising in future as many, many other seasoned Princess passengers has said also. Read Less
7 Helpful Votes
Sail Date: October 2018
We chose this Princess ship for the itinerary in New Zealand and Australia. However, compared to other Princess cruises taken in Asia, South America, Europe, it was disappointing, perhaps due to the crowds (3,500 passengers). Embarkation ... Read More
We chose this Princess ship for the itinerary in New Zealand and Australia. However, compared to other Princess cruises taken in Asia, South America, Europe, it was disappointing, perhaps due to the crowds (3,500 passengers). Embarkation in Auckland and disembarkation in Sydney were fine; spacious mini-suite cabin, though the balcony here was small (Lido deck). We found the food on the whole to be very much the same each day, and unlike other Princess cruises, very little variety in seafood. The shows we saw were incredibly loud as if the audience was deaf and there were very few lectures compared to other cruises. The so called "library" laughable, as it comprised of an extremely small space with few books, and situated across from a very loud entertainment/bar area. Cabin service was excellent; shuttle service and excursions well organized. However, we will avoid this particular ship if considering a future Princess cruise. Read Less
6 Helpful Votes
Sail Date: October 2018
Our overall impression is one of disappointment. Nothing about the large ship experience can be considered to enhance the customer's enjoyment. Compared to a "small" ship having a guest population of about 1200, our ... Read More
Our overall impression is one of disappointment. Nothing about the large ship experience can be considered to enhance the customer's enjoyment. Compared to a "small" ship having a guest population of about 1200, our experience on the Majestic Princess included sub-standard food (cool or pre-packaged), and an abyssmal disembarkation experience in Auckland. The day of disembarkation cannot be considered as part of the cruise, as guests are hustled out of their staterooms and off the ship as quickly as possible. The port in Auckland is terrible, too, when it has to accommodate embarking and disembarking passengers simultaneously. THE SHIP IS TOO LARGE! Staff service is excellent, however. Friendly and attentive, all staff seemed to be doing their utmost. However, there are simply too many people to allow extensive one-to-one service. The layout of the ship is a bit wonky, too. You can't get to the Allegro dining room on deck 6 by walking on deck 6; you have to travel along deck 7 then descend the stairs. A black spot for the naval architect, Read Less
6 Helpful Votes
Sail Date: October 2018
I had a great experience a year ago on a Princess Cruise in the Mediterranean. But this one was disappointing. The food on this cruise was repetitive and uninteresting. Chefs say this is a new corporate directive. In addition, ... Read More
I had a great experience a year ago on a Princess Cruise in the Mediterranean. But this one was disappointing. The food on this cruise was repetitive and uninteresting. Chefs say this is a new corporate directive. In addition, Princess did not accommodate lactose intolerance or shellfish allergy. This is very surprising since the average age on board was about 65. Lactose Intolerance is most prevalent in older adults. I may be the only person to lose weight on a cruise. Not a good endorsement for the food. Much of the staff was friendly and very helpful. Stateroom well equipped, clean, and comfortable. The itinerary was excellent with many stops in New Zealand and Australia. The EZ air option and staff provided no support. I did my own arrangements and saved $19,000! And I traveled in Premium or business class. We love to cruise but will be looking at other options outside of Princess for our next cruise. Read Less
1 Helpful Vote
Sail Date: October 2018
We wanted to see Australia & NZ is why we booked this. We had been on 2 other Princess cruises, but were smaller ships, and many years ago. FOOD- I am a vegan & they did accommodate me, although when I booked they had a ... Read More
We wanted to see Australia & NZ is why we booked this. We had been on 2 other Princess cruises, but were smaller ships, and many years ago. FOOD- I am a vegan & they did accommodate me, although when I booked they had a smoothie bar, but took it out for our cruise. VERY DISAPPOINTED! My husband liked the food & sometimes we waited a long time for dinner. SHIP-TO BIG & TO MANY PEOPLE!!!!!!!!!!!!! EXCURSIONS-They wanted you to designated area early but had to wait a long time to get started.The personnel talked to the people like they were little children, no respect! Some Excursions were to short, didn't have enough time & felt rushed! We arrived late to some of them but still had to be back at the designated time. One excursion I asked for a vegan lunch & a wake up call but did not get either. So we had to rush and missed breakfast. ACTIVITIES ON SHIP- If you like to gamble, shop & buy jewelry this is for you. I tried line dancing but the Piazza is to small for all the people so you run into people, no fun. Would of liked to Zumba but no room. Did do Tai Chi in area near indoor pool, so had a chlorine smell. Also a lot of rude people & employees walked between the teacher & people taking class. Sea days were very boring not much for me to do! Also to many sea days. CABIN- nice with a balcony although didn't get to use it much as the weather was cold most of our trip. ENTERTAINMENT-Most of it we did not care for and was so LOUD in theater! Always very crowded if you wanted to get a seat you had to get there an hour early!! They didn't want you to save seats either. CUSTOMER SERVICE PRIOR TO EMBARKATION-It seems with each agent you get told something different to the point you do not know what is the correct information. I cancelled an excursion for my husband way in advance before trip & it was supposed to be credited back to my visa but it was not. I called customer service but received two different stories & It went on the ship credit. We will not go with Princess again. Read Less
4 Helpful Votes
Sail Date: October 2018
This was the Majestic Princess, 10/10/2018 sailing Australia/ New Zealand. First, the good: 1. The crew and service was first rate. I was inspired by these hard working people with fantastic attitudes. No criticism in this review ... Read More
This was the Majestic Princess, 10/10/2018 sailing Australia/ New Zealand. First, the good: 1. The crew and service was first rate. I was inspired by these hard working people with fantastic attitudes. No criticism in this review should take away from them. 2. The ship is gorgeous and our cabin (E726) was amazing. 3. We loved the itinerary. The cruise itself was a fantastic experience. Now, unfortunately are the issues I wish someone had told me prior to booking. Understand, whereas I'm not a 50+ cruise person, I have done 6 of them and have other Princess cruises to provide comparison. 1. We experienced SIGNIFICANT vibrations in our cabin sufficient enough to create rattles (noise). The vibrations were while underway and seemed to be triggered by rougher seas or faster speeds (anything that stressed the ship in the slightest). It seemed there was a balance issue in the drive system. We've been on other cruises in rougher seas and never had this experience. We had several sleep challenged nights. 2. The food was VERY disappointing and fell well below the expectations from our last Princess cruise. We thought maybe they were compermising to drive people to the specialty restaurants but those were disappointing as well. We found the food bland and flavorless. The dishes weren't very exciting and the food quality low (as in cafeteria quality). The Marketplace Buffett was better than the dining room but still far less than a lower end Vegas buffet. The specialty restaurants claim to be very high end but are little more than the dining room food repackaged. 3. Entertainment was disappointing to the point of being embarrassing for Princess. The bar entertainment demonstrated far more talent than the production shows. Some where better than others but because the worst were SO BAD it made mediocre seem good. With all the talent in the world there is no excuse for this. Our last Princess cruise had excellent entertainment so we know it's possible. Read Less
4 Helpful Votes
Sail Date: October 2018
Not my first cruise over 300 days in last 5 years. But my first Princess and probably my last. Have cruise Carnival to Cunard and Princess is bottom of the pack. The buffet is a diaster area with cold food and a collection of pots and pans ... Read More
Not my first cruise over 300 days in last 5 years. But my first Princess and probably my last. Have cruise Carnival to Cunard and Princess is bottom of the pack. The buffet is a diaster area with cold food and a collection of pots and pans from a thrift store. They use foil on top of pans trying to keep food warm (very tacky) but all food on the buffet is cold. There is good seating in buffet and usually can find a seat. There are other places to eat which are better but usually very crowded. Tradition dining I thought the dinner menu to be lacking in choices. Very bland and they really need a new dessert chef. My worst find was premade Cuban sandwich with mayonaise. Cuban sandwiches have mustard NEVER mayonaise. But enough on food. If you enjoy a quiet place to sit and read take a different ship. No library (very small room no seating) no quiet bars always art auction or trivia going on. Good points the cabins are comfortable and TV is great. Good thing since I spent more time in this cabin then anyother cruise. Ship is very smooth in rough seas. Both boarding the disembarktation was very smooth. Crew did a great job. Read Less
7 Helpful Votes
Sail Date: September 2018
This was our 2nd princess family cruise and we were very excited for the new ship. Sadly our expectations were not met. We were looking forward to the indoor pool (as we were well aware outdoor swimming traveling to New Zealand probably ... Read More
This was our 2nd princess family cruise and we were very excited for the new ship. Sadly our expectations were not met. We were looking forward to the indoor pool (as we were well aware outdoor swimming traveling to New Zealand probably wouldn’t happen). I called princess 3 times to confirm the use of the Hollywood conservatory for children, and was reassured that it will be. As soon as we stepped into the ship we headed up there, only to be greeted with an “ADULTS only area” sign. The stupidity of this is that the FAMILY area of instruments/chess/game tables etc is directly past the Indoor pool. The dirty looks we received from grumpy elderly people was disgusting (while we passed through to get to the family area) as if they paid more than us and we weren’t entitled to be in there!!! One grumpy OLD man actually had the audacity to tell us to get out. I spoke to customer service and upper management and was given an apology but no change. The pool was mostly unused throughout our cruise, but yet we still didn’t have access. Food was great, the few quizzes were funny too. Most of the shows in the theatre were average. Besides line dancing, couples dancing, juggling and painting not much else was on offer. This cruise will probably be our last with princess. If families are not welcome they should actually say so. Our first princess cruise was AMAZING, sadly this has completely put us off. Great staff, but rude passengers, not much to do and forget about finding a seat in the piazza area. People planted there behinds in a chair and didn’t move, some slept there others read books. This ship definitely does not have enough public areas to sit at, unless you are in your cabin. The private Karaoke rooms were also closed. Too much sales going on, such as Effy jewelers, beauty treatments, massages, etc. We did love however the crooners bar, as we usually could find somewhere to sit and at 8:30pm there is a GREAT entertainer named Tonya. She played the piano, sang songs by request and was very funny. This ship really was a retirement village on water, and traffic lights should be installed for all the wheelchairs and walkers around. Read Less
22 Helpful Votes
Sail Date: September 2018
We have traveled with Celebrity, Cunard, P & O and Princess and till now Princess was our clear favorite, but our experience over the past 3 weeks has left that favoritism in tatters! There were many negatives on this ship but I ... Read More
We have traveled with Celebrity, Cunard, P & O and Princess and till now Princess was our clear favorite, but our experience over the past 3 weeks has left that favoritism in tatters! There were many negatives on this ship but I will start with some positives. The staff were all very helpful, polite and generally good at their jobs. The ship itself was extraordinarily stable with almost NO rocking and rolling over the entire 22 days even though we traveled from Asia to Australia. Their system of taking the passports from the passengers to ease the immigration processing worked in most cases and the tendering service on the one occasion it was used was extremely smooth. Sadly, the negatives affected our cruise more than the positives, with one having a major effect on us throughout most of the trip. I will work through them in a logical order. Some are not fixable but it is probably best if you are aware of them rather than being surprised later. For this particular cruise the boarding in Shanghai was a nightmare. I am told that Princess were not responsible for the debacle in Shanghai and had indeed tried to be in control and failed. All I can suggest is that in future they avoid Shanghai altogether. It ensured most of the passengers boarded the ship in less than a positive frame of mind and could well have been part of the reason so many people were negative about the ship . For our part, the cruise was spoilt by our inability to have the balcony door open at night, but more of that shortly. On the first evening we went to dinner in the any time dining restaurant, Symphony, at 6.30 only to be handed a buzzer and told to go away and wait till it buzzed!! I assumed they had made an error as there were plenty of empty tables in the restaurant and told them I had any time dining, but they said they realised that and to take the buzzer and wait. 40 minutes later it went off and despite a preference for a table for two, we were forced to share a larger table of six if we didnt want a further delay! In all the cruises with all the different shipping lines we have sailed with that was the first time that had ever happened. Any time dining in the past referred to any time WE wanted to eat not any time the staff could fit us in! As a consequence to eating so late, I had severe indigestion that evening and in order to avoid that problem again we went to dinner at 5.45pm each night to ensure we got mostly the same table and didnt have to wait to be placed on a table. However it completely nullified the point of any time dining which is one of the main criteria we look for on a cruise. The other main essential for us is a cabin with a balcony so we can sleep with the door open at night. The reason we do this is because we enjoy fresh air and it usually avoids the problems associated with breathing recycled air conditioned air and the coughs and colds that often causes. On this cruise, despite paying so much extra for a balcony (and indeed a mini suite) we were unable to sleep with the balcony door open for all but the final few nights. The reason for that was a loud ''howling'' sound that erupted spasmodically from the wall next to the door when it was opened. Sometimes it was a high pitched whistle and other times it sounded like the night of the living dead! On the morning of the second day, we asked the cabin steward to listen to the sound and see if it could be fixed. He appeared horrified and baffled by the noise and told us he would get someone to look into it. Nothing happened so we assumed it was something structural which could not be fixed at sea and started sleeping with the door closed. Whilst it had an impact on the cruise from our point of view, we understand that sometimes there are events that are outside peoples control. However, on the 18th day an engineer came to the cabin to check our fridge and while he was there I asked if he knew what was causing the wailing sound when the door was opened. He listened to it and recorded it on his phone after tracing it to the panel of the bulkhead beside the door and told me to call reception and request a carpenter. I did this as he waited, but all that achieved was the cabin steward arrived asking if I had called for him. I explained I had asked the engineer about the noise we had told him about 2 weeks earlier and he called down to someone and spoke to them in a foreign language and left after telling me a carpenter was on his way. After a while we left the cabin as well. 8 hours later I called down to reception to ask if the carpenter had been as the noise was still there and they said he had been and not heard the noise when he opened the door and left! I had explained it wasnt constant but irregular and often. After dinner there was a message to call reception if the noise started - which it did almost immediately. They said the carpenter would be there, but it took about 2 hours for him to arrive! Around 10.15 that night the carpenter came. The noise was very much on and off and not as serious as before but he did at least hear it and started banging a hammer on a screw driver. A manager arrived part way through and then when the noise stopped they both left and the carpenter said he would check back in the morning to see if the noise was gone. In the morning we advised him it was substantially reduced but still there a little and he then filled several gaps with silicone and from then on it was perfect. However it was annoying to discover we had paid for a mini suite for the balcony and not been able to use it for all but the final 3 nights despite pointing out the problem on the first full day! We may as well have paid for an ocean view for all the good of it. THAT issue obviously had a major impact on our cruise and its enjoyment. But it was not the only one. On the Majestic there is no promenade deck as such. On EVERY cruise ship we have traveled on in the past we could walk around the entire deck with a nice view and fresh air as we go. This was not possible on the Majestic and I believe that is a major design flaw. We took a Princess shore tour in Singapore and have to say we were shocked by the poor condition of the coach we traveled in. It was quite old and the air con was VERY limited. Worse still when the engine idled it was impossible to hear the guide speaking and the smell of petrol became quite over powering at the back of the bus where we were seated.Having said that, we could see the other coaches were all quite new, so it is possible we were unlucky. However the tour ended at some markets in China Town. They were about the least inspiring markets I have ever seen and having driven past all the fabulous stores on Orchard Street, a stop THERE would have been far better than ending up in a smelly third rate market! Due to the passenger numbers on the ship, there is another problem - not enough places for passengers to sit and read quietly. Most of the common areas are so full, there isnt a seat to sit on at times and far too much noise when there is. The lounge in front of the Hollywood Club was either full up (which it was all day) or the odd person would come and play the musical instruments around the place (BADLY) to interrupt any attempts to have a quiet moment in the evening. I am sure that sounds picky, but a lot of passengers look for that little place to sit and have some peace on board. On Majestic it really doesnt exist. For Trivia, there were more people than seats which resulted in my missing out a few times and I assume others missing out when I didnt! The room just wasnt big enough for the passenger numbers. The little nook and cranny problem was exacerbated by some of the few areas available being closed off now and again so a British film crew could film a fake wedding or give a (fake) impression of quiet areas on board as they made their free advert for Princess which will be shown on English TV shortly.! Finally I should mention the entertainment, which was disappointing. In over 3 weeks there were only 3 major stage shows on board - UNHEARD of on any other cruise where they are usually every second or third night. Whilst the value of the other entertainers is very much subjective and affected by personal opinion, the stage shows by the singers and dancers are what most of the passengers look forward to and less than one a week is pathetic! As for the other entertainers, some were good and some were iffy at best. I wont criticise individuals because as I said it is all a matter of personal opinion but for me, I have certainly seen better on every other cruise in the past. These are not all the problems or all the things that adversely affected the cruise for us, but I am sure if these had not been applicable the rest of the problems with have dimmed into insignificance. We may reconsider, Princess in the future, but at this moment we are very disappointed with them. Read Less
Majestic Princess Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.5 0.0
Family 4.0 0.0
Enrichment 3.0 0.0
Service 4.5 0.0
Value For Money 4.0 0.0

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