2 Helpful Votes
Sail Date: March 2019
This cruise left Ft Lauderdale March 27 2019 - April 7 Neptune Suite. There is no priority tender service for Neptune Suite passengers as has been stated in the summary on this site and in others. In 5 cruises on HAL ships I have ... Read More
This cruise left Ft Lauderdale March 27 2019 - April 7 Neptune Suite. There is no priority tender service for Neptune Suite passengers as has been stated in the summary on this site and in others. In 5 cruises on HAL ships I have never found a place to board or depart separate from other guests, except during home port embarkation. I have asked. They seem amazed that I would ask about it. The newly designed Koningsdam Neptune suites are less user friendly than on the other ships. Smaller, it seems, with fewer closets, less storage space and worst of all, the "water closet" is separated from the rest of the bathroom by a door. The area for the toilet measures 8 ft 5 inches by 46 inches. Once reduced by the sink and counter, I believe you are left with about 5 ft by 40 inches of space, minus the toilet itself. which is ok, except that TWO doors enter into this area. One opens inward and comes within 2 inches of front of the toilet seat. In an otherwise luxurious suite why have they designed the bathroom this way is beyond me. Those issues aside, it was a great trip. The bed is comfortable, the service perfect. We ate in the new Orange Dining Room (Neptune Suite, Pinnacle Suite passengers and 4 Star Mariners) every night except when in the Pinnacle Grill. We made use of the free laundry service for Neptune Suite passengers, room service for breakfast on days when we had an excursion planned and one night for a late night snack. All these services were wonderful. Entertainment on HAL still is not anything to write about, so I won't. The ship is only about 2 years old and is being well taken care for. The staff is welcoming and friendly. The Hotel Director seems to be everywhere making sure all runs smoothly. Even on the tender to Half Moon Cay. That stop, by the way, is a really nice way to enjoy a day at the beach. Be sure to reserve a "clam shell" which is a shaded spot for two beach lounges, before you leave on your trip. On a sunny day you will fry out there without one and things move much more quickly when you land if you already have your ticket in hand. We have enjoyed every single one of our voyages on HAL. This one was particularly fun because in two ports we berthed along side our sister ship, The Niew Statendam. We made friends with Niew Statendam travelers when we ended up on some the same excursions and spent the day at half Moon Cay. It was noisy and fun when The Konningsdam pulled out of port in St Thomas just a little ahead of the New Statendam. As they were side by side the ships signaled each other with those long blasts, and passengers stood on decks and waved and cheered. A good memory. Read Less
2 Helpful Votes
Sail Date: March 2019
We chose this ship because it was newer and we lived the itinerary and not too many sea days. (We have been on about 26 cruises) This is what we loved: 1. The ship is beautiful 2. Staff is attentive and friendly 3. Dinner in ... Read More
We chose this ship because it was newer and we lived the itinerary and not too many sea days. (We have been on about 26 cruises) This is what we loved: 1. The ship is beautiful 2. Staff is attentive and friendly 3. Dinner in dining room doesn’t seem rushed 4. Itinerary 5. Very clean 6. Despite reviews that say they don’t have an “unlimited” internet package they actually did. On our 10 day cruise it cost $179. This is what we did NOT love: 1. Theatre so small it does not accommodate guests. We showed up 40 minutes early for two shows and there was not one seat left 2. Formal night, a dance show is about to begin, ONE show, really? It starts at 9pm and we are waiting outside the theatre standing here at 7:50pm, we have a 1 hour 10 min wait. It’s day 9 of our 10 day cruise and we love the dance shows and this is the third one and if we get a seat it will be the first one we get to see. I think the theatre holds 300 people, I may be wrong. Smallest theatre on any cruise ship I have ever been on. They need 3 shows per night for the dance shows to accommodate the guests. Tomorrow night is the last dance show and they also have ONE show. So nope we won’t sail with them again. 3. Eating in the lido buffet is exasperating. You can basically not get any food by yourself, maybe you can serve yourself some fruit or a cinnamon roll AFTER they hand you a plate. What I’m trying to say is that the buffet is a lot of work. You have to wait in line. You can’t grab your own plate. There is say one person maybe two behind the glass at each food station. At one food station this one girl has to make crepes, spoon out oatmeal and cream of wheat into bowls, put bacon and sausage on your plate..it’s pretty crazy and slow. Then suppose you want toast or a bagel, now go to the bread food station wait in that line so that one person that’s runnjng that can take care of it. Then find a table and try to get coffee, it’s just an ordeal. 4. Then they close breakfast most days at 9:30am. 5. The food has been good but some meals better than others. Not every meal has been amazing. Read Less
Sail Date: March 2019
this was our 5th cruise with HAL and 2nd on the Koningsdam in the Caribbean. We loved the 10 day cruise to the ABC islands. We go on cruises to explore new ports and relax and love the HAL experience complete with gala nights. That is ... Read More
this was our 5th cruise with HAL and 2nd on the Koningsdam in the Caribbean. We loved the 10 day cruise to the ABC islands. We go on cruises to explore new ports and relax and love the HAL experience complete with gala nights. That is one of the reasons we book with HAL. Early runs in the morning on deck are lovely after a long winter and the spa experience was great as well! The addition of the rolling stone band is a great entertainment venue after dinner. We feel overall the main dining room experience is going downhill a little in the past 7 years, so we booked a few more of the specialty restaurants. the pinnacle and tamarind are absolute favourites. Diving and snorkeling excursions were wonderful. Great staff that go above and beyond. Our cabin had an oversized veranda and we booked the unlimited laundry which is super to have as you can take a few less things. One thing we completely avoid is the LIDO market. Why stand in line when you can get everything much better in the dining room? We arrived early in the morning and check in and embarkation was seamless. We definitely will go again but may chose a smaller ship next time to see if we can experience again some of the reasons we like to go with HAL in the first place, which is excellent service, excellent dining and super friendly staff. Read Less
1 Helpful Vote
Sail Date: March 2019
I am not a person who feels that a vacation should go perfectly. I expects some bumps along the way. In saying this, I am bothered by the bumps that are preventable. The issues that I have detailed below in the 'Cabin Review' ... Read More
I am not a person who feels that a vacation should go perfectly. I expects some bumps along the way. In saying this, I am bothered by the bumps that are preventable. The issues that I have detailed below in the 'Cabin Review' were preventable and it is my hope that the creaking room is repaired before others experience sleepless nights on their vacation. We found the crew as wonderful as ever. Aside from the creaking room, we were looked after very well. I was quite worried about the entertainment after 4 nights. Post Modern Jukebox was not good. The theater was full when this group started and at least one quarter of the people left the first night before the performance ended and less people showed up for the second night performance. There was only polite clapping during the performances. With the second performance they gave themselves an encore when no one was clapping and people were leaving. Some awkwardly sat down while others just left. One of the singers had an amazing voice. I hope she finds another company. The entertainment got better. There were two dance performance nights and they were very good with well deserved standing ovations. The live orchestra performance to Planet Earth II with the wrap around screen was great. Karen Grainger (female impressionist) was very good. We enjoyed quite a few Lincoln Centre performances, wonderful! We would have attended more but our early dining time conflicted with performance times. We went to 2 Rolling Stone Room performances and the band was great. We watched a few songs from the BB King room and again this was good. We liked the music walk. Read Less
4 Helpful Votes
Sail Date: February 2019
My sisters chose this cruise. I just wrote a cheque. Glad I did. I’ve been on four cruises. This was the best. The atmosphere was mellow and laid back. It was an older crowd; I’m older, so that was a plus. Food was always delicious. ... Read More
My sisters chose this cruise. I just wrote a cheque. Glad I did. I’ve been on four cruises. This was the best. The atmosphere was mellow and laid back. It was an older crowd; I’m older, so that was a plus. Food was always delicious. Staff were attentive and friendly. Ports were fun. Chose only one HAL excursion, then switched to other, in Port providers because these are cheaper and more flexible. Liked all the nightly small music venues on board; however, the main stage entertainment was a weak spot. Maybe I’ve been spoiled with large ensemble musical shows on other cruise lines. Also irritated by cumbersome internet package options, sold in 24 hour increments. Who needs internet 24 hours a day? Give me 3 hours/day for ten days, and I’ll be happy. Embarking was easy; staff were so cheerful and funny. Did this around 1:30PM, so we may have missed rush hour. Expedited disembarkation was also easy. Read Less
5 Helpful Votes
Sail Date: February 2019
This line was the only line that offered the first 10 days with stops we had not visited before. The ship and crew were great. HA schedulers suck. When we received our flights (booked through HA) there were two sore spots. We depart out ... Read More
This line was the only line that offered the first 10 days with stops we had not visited before. The ship and crew were great. HA schedulers suck. When we received our flights (booked through HA) there were two sore spots. We depart out of MSY at 8 am and arrive FLL ONE and a HALF hour before ship departs. The return leg is airport for 10 am, departing flight at 7 pm and not arriving at MSY till midnight. As i write this, our plane is delayed 1/2 hour with beautiful weather. Good ole Delta. We called HA months in advance to express our concerns. Was told that was within their guidelines. Well, we were slid onto the ship 2 of the last 4 people after security was closed and the ship was late departing. Virtually did not screen us so we could make departure. We missed the first afternoon of our cruise which we always look forward to. No remorse from the ‘desk people’ on board. The rest of the ship’s crew (98%) were wonderful. I wanted to write reviews for the excursions so other people can plan their trips but there is no place in HA website to create these. Dining experience was very good. Service was excellent in all areas of the ship. However, the food was good but bland - no extra seasoning available such as Tony’s, Zatarains, Slap ya Mama, etc. We ordered breakfast in cabin all but 3 days. No complaints, on time, coffee and selection was acceptable. Cabin crew was very helpful with the small needs such as cabin menus, fruits and snacks. Cabin was spotless each day twice a day minimum. The nightly live band on Deck 2 was awesome. Great talent and popular music enjoyed by standing room only crowd each night. There are no art auctions like Norwegian or Carnival which is strange because HA is owned by Carnival Corp. There is an art gallery where u can purchase but thats it. Nothing we liked. We booked ooked snorkeling excursions through HA all stops except The Dom Rep and Curaçao which were average experiences. We completed the Coffee experience at The Dom Republic which we are still talking about. You travel up into the mountains to learn, taste and help the local coffee farmers bring back their coffee industry. In Curaçao, we did the ATV tour which takes you through and across the island. Dusty but a lot of fun and a learning experience all booked through HA. We were fortunate enough to see Carnival in Aruba and dine at Lucy’s (nachos). Awesome experience - we are from Louisiana and experience Mardi Gras every year. Carnival in Aruba was very colorful and very close to our home experience. The ship’s photography dept is not what we expected. We wanted to take a pic and have them place it on the embarkation background. We were told that they would take some pics of us but it would be black & white. We arrived for our appointment at 7:30 pm and was advised that the first pic (if purchased) would be $450.00! No thanks - see ya! Rip off artist but we are smarter than that. In this digital world, there is NO one on that ship that can make us believe that they couldn’t fulfill our request. We paid $19.95 for a dock photo and that’s it. Read Less
2 Helpful Votes
Sail Date: February 2019
We were looking for a cruise that could accommodate 6 of us at a reasonable cost. HAL Koningsdam fit the bill. The ship's art is wonderful. The ship's musical theme is throughout with interesting art that is worth walking all ... Read More
We were looking for a cruise that could accommodate 6 of us at a reasonable cost. HAL Koningsdam fit the bill. The ship's art is wonderful. The ship's musical theme is throughout with interesting art that is worth walking all the staircases to look at. We found the flow of the ship easy to get around. Typical of a Carnival Corp. ship the staff were friendly and always helpful. Cabins: The rooms were tight but very functional. Bathroom was a good size with a large shower stall. We had a veranda stateroom next to my Son and Father-in-law's room. We asked the steward if he could open the door between balconies which he was happy to do. This gave extra space and made our before dinner socializing easy, when my Daughter and Son-in-law would also come by. Only thing I wish was available was outdoor lighting. Although there are light fixtures on the balconies, these are controlled by the bridge. The first night I went on the verandah and banged up a shin on the chair. Dining: Our dining experiences were fantastic. We enjoyed any meals at the dining room we had. There was only 1 night that none of us were thrilled with what we ordered. The buffet was great for breakfast and lunch. I was impressed with the cleanliness and care there. There were new dishes to try every day. We also went to 3 specialty restaurants as well. Each were a unique and great experience. I would highly recommend De Liberje. Entertainment: The shows we're fine. My favourite was BBC Earth with musicians from the ship playing the background music. The dance show dazzles, the technology of the world stage is great. There was a comedian onboard named Cory Rodriguez. He was funny and then hung out with my kids at the Casino. It made for entertaining evenings. There is also trivia everyday and various other events. The Rolling Stone room had great music every night, the Lincoln Centre had classical music late in the day until early evening. This room would then change in the BB King blues club. The band was great but the music was more Motown then Blues. This was disappointing to me but it's all about finding the common denominator. Service: Absolutely no complaints. Whatever we needed was there for the asking. In Curacao, we arranged a dinner off the ship, we were in port until 11:00 pm. The front desk was fantastic in getting us a map to the restaurant, which was about a 20 minute walk from the port. Ports and Excursions: Although we didn't use HAL for excursions we arranged a lot of things for ourselves. The nicest beach was at Half Moon Cay which is their private island. It wasn't busy, only 2 ships there and was the only tender we had on the trip. Grand Turk was also a swim day with the beach right there when we got off the ship. Amber Cove was the weakest of all the ports. We went into Puerto Plata but there wasn't much there. Our favourite stop was Bonaire. Our kids arranged scuba diving (privately) and we rented a golf cart from Bonaire Cruisers. We traveled the island from top to bottom. It is the least commercial of the "ABC" islands. It was a great time. Willemstad in Curacao is very pretty. We hired a driver, went to a secluded beach and as mentioned above went for dinner in Willemstad. Aruba was a treat. We headed off to Eagle beach which was empty that day. It happened to be the last day of Carnival and there was a 7 hour parade. The colours and sights were great. The ship delayed leaving by 2 hours so we could catch the parade. Bottom line was although this ship has an older clientele my kids in there 20s had no problem with the Koningsdam. We filled our time on sea days playing shuffleboard, table tennis, basketball and cards. I would definitely go on a HAL cruise again. Read Less
1 Helpful Vote
Sail Date: February 2019
We choose this cruise to escape winter and actually did back to back cruises as they were to different ports, so we spent 3 weeks on this ship. It's bright and fairly new and has the best food we ever had on any cruise ship ... Read More
We choose this cruise to escape winter and actually did back to back cruises as they were to different ports, so we spent 3 weeks on this ship. It's bright and fairly new and has the best food we ever had on any cruise ship (we've been on 35 cruises). Soups were wonderful and the lobster the best ever. Wonderful restaurant choices without additional fees, like New York Deli, The Dive In and the Dutch Café plus the huge Lido Buffet. The rooms are spacious and everything is super clean and gorgeous fresh flowers everywhere. The crew was wonderful and so friendly. There is music everywhere. Most of one floor is devoted to music venues from dual pianos to rock and classical and is called the Music Walk. The only disappointment was the World Stage (their main theater). It's a weird stage and has poor lighting on the performers. When they do do a nice production show like the dancers did in Humanity, it was awesome, but in 3 weeks of cruising there was only that one really well done show. Read Less
2 Helpful Votes
Sail Date: February 2019
best cruise of more that 25 beautiful ship music thruout main auditorium awesome not a bad seat entertainment was good 10s for the cabin stewards and 10s for the waiter staff excellent fresh omlettes and eggs for ... Read More
best cruise of more that 25 beautiful ship music thruout main auditorium awesome not a bad seat entertainment was good 10s for the cabin stewards and 10s for the waiter staff excellent fresh omlettes and eggs for breakfast tea time was super and not a supplement fee ate one time at specialty and it was same time one and half hours as MDR the music was good if you like rock and roll in one part of the ship chamber music on another part of the ship dueling pianos in the middle of the ship and they take "requests" late night the room service each morning was right on time and everything came as ordered the Dive in had specialty dogs and burgers. the NY deli did a great breakfast sandwich and later in the day they had build your own pizza which was awesome. we chose antime dining and made a reservation each night in MDR. Read Less
7 Helpful Votes
Sail Date: February 2019
We chose this cruise as a part of a series of early retirement, destination-based cruises. We have done many cruises including on HAL. Our previous experience on HAL didn't prepare us for what the Koningsdam had to offer. We flew ... Read More
We chose this cruise as a part of a series of early retirement, destination-based cruises. We have done many cruises including on HAL. Our previous experience on HAL didn't prepare us for what the Koningsdam had to offer. We flew into Fort Lauderdale 2 nights early and took public transit to the Sawgrass Mills Mall as an interesting way to spend the spare day. It is great for shoppers and just people watching. Embarkation was well organized and the terminal had good WiFi while we waited. We were the only ship in port that days, which probably helped. The cabin was ready when we boarded and the Lido Market was open for an early afternoon bite. We didn't have set seating for dinner, so we made reservations for an early dinner for the first 3 evenings (limited by HAL, otherwise we would have done the whole cruise). We were unable to get reservations for tables for 2, but had the option on arrival. We mostly shared as we like the opportunity to meet new people (but there is the risk of monologists and political trolls). The Koningsdam is new and has a contemporary decor with clean lines and the neutral-earthy colors that seem to be the trend right now. The photographic and collage art in the stairwells aren't my taste, but to each their own... Our cabin was one of the best (if not the best) we have had (see cabin specific review) as they made very good use of the space. We ate in the main dining-room for dinner every evening. The service was good and the food was good. On gala nights, the service could be a bit slow and we had a couple of occasions with a shared table when we were unduly delayed because the waiter didn't know if the last 2 seats were going to be filled (they weren't, so communication with the front desk could be improved). I am always surprised that the desserts aren't sweeter on cruise ships and this was no exception. I have rarely had a dessert that wasn't toned down from what you would get in a shore-based restaurant. We had breakfast and lunch in the Lido Market except one pizza (not very good) from the deli. For the most part, everything is served by staff with only a few individually plated or packaged items that can be reached by passengers. On balance, we thought that this is good (having seen unhygienic behavior by passengers on other cruises), but it did result in lines to get some food items quite frequently. Waiters cleared tables and offered to serve water, coffee, orange juice (breakfast), iced tea (lunch) and lemonade (lunch). It would have been nice to have another choice (e.g. fruit punch), but that might be a bit to picky. Waiters weren't interrupting to remove plates as they do on some ships and were generally quite friendly if you gave them the opportunity (as were the food servers). Entertainment and activities were the low point of the cruise, but some people really liked the layout and offerings. Enrichment was quite limited with only a few talks that were repeats on consecutive cruises. However, they did do port orientation talks that were helpful and not totally focused on the ship's excursions. The were a few cooking shows and computer seminars (not very interesting to us), and a lot of promotional (shopping and health/spa) talks/demonstrations that we avoided. As far as entertainment went, we were very disappointed. First, the "World Stage" is not a conventional theater and doesn't have the capacity of the ones on other ships. People were consistently there 45 minutes before the show to get seats. It isn't a suitable venue for production shows with props, but then they don't have a production group of singers and dancers (or a live stage band or place for it). The multimedia, open stage has great potential for even more production shows (using virtual sets and props), but clearly that isn't what they are going for (and we missed the production shows). The performers (usual comedians, magicians, vocal, dance and musical performers) ranged from bad (people leaving in the middle of the show) to pretty good, but nothing outstanding. There were repeat performances within a cruise (even more for back-to-backers). The rest of the entertainment is very dependent on interests and cruising style. The venues for live music are basically unused until dinner time when there were some classical musicians in the Lincoln Center (which will later become BB King's). Unfortunately, for many passengers, they did VERY classical pieces rather than popular ones. The rest of the live entertainment had to wait until after 8pm (probably not a good decisions for the HAL demographic). The 3 venues (BB King's jazz/blues; Rolling Stone hard rock alternating with Billboard Onboard dueling pianos) are strung out along the promenade level. Capacity is limited and there wasn't much in the way of pleasant easy-listening. We were so disappointed that there was so little and it was so extreme in the genre that each played. It didn't affect us, but we also heard that some were too loud there wasn't good seating. The fitness area was well outfitted with a good number of aerobic and resistance machines as well as free weights (dumbbells). Live TV was available on the aerobic machines and they were mostly kept working properly. There were also rooms for spin classes and group classes (paid) that we didn't use. The onboard experience was not what we were hoping for, and we wondered why (other than reducing costs and improving revenue) the Koningsdam was built the way it was. Is HAL looking to the future when their well-known aged passengers aren't cruising anymore. If so, they are losing them faster by such a radical change in design and offerings. Of course there are older, slower people that sometimes are an obstruction, but that is expected on HAL. More power to them (and their scooters and oxygen supplies). On the positive side, there were few children and a mature cruise director that wasn't overpowering with unnecessary, forced enthusiasm. The captain was personable and understandable. The internet package gave us the access for email that we needed and didn't break the bank. We found that most of the serving and steward staff were quite friendly, but ran into a few that didn't seem to want to be there. Notably, the security staff (who should do their job AND be friendly and pleasant), the future cruise staff (who just didn't seem to care or like people), some of the photo staff (who weren't very helpful) and one of the fitness people who just seemed to have an attitude where ever he went. We had a pair of cabin stewards and liked that team approach. The excursions were okay. Not overpriced as some cruise lines tend to do (NCL can you hear me). As far as value for money, we were satisfied because we got to go to the destinations that we wanted to go to at a reasonable price with good food and accommodations. To us that was the most important thing. That being said, HAL could have done so much more and we don't understand this new direction in the design of the Koningsdam and her sister ship, the Nieuw Statendam. One final comment is about the HAL loyalty (mariner) program. It is the worst we have ever seen. You can cruise forever and get almost nothing in return (compared to NCL and Princess). HAL has some of the best destination-based itineraries, but doesn't reward its members at all... Read Less
Koningsdam Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.5 0.0
Entertainment 4.5 0.0
Public Rooms 4.5 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0

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