5 Helpful Votes
Sail Date: January 2018
We are 5 Stare on HAL and typically cruise to warm weather climates for about a month + in Jan and Feb. This was our first time on the Koningsdam. Overall it was a very positive experience and in fact we are booked for 42 days on her in ... Read More
We are 5 Stare on HAL and typically cruise to warm weather climates for about a month + in Jan and Feb. This was our first time on the Koningsdam. Overall it was a very positive experience and in fact we are booked for 42 days on her in Jan/Feb 2019. The entertainment was much better than other HAL ships, food was excellent and the crew was the typical outstanding HAL crew. We had an outside cabin on the main deck. Everything was fine with the cabin with lots of storage and really like the new interactive TV system. The main dining room was noisy but the food was excellent and service was good but varied depending on the waiter and time we went to eat. We ate in the Tamrind and the Pinnacle and found the food excellent and the service also excellent. We will be visiting them both again in 2019. The America's Test Kitchen program needs some modifications. It was too crowded and as a 5 star we were supposed to get a free hands on cooking class but that did not happen. The World Stage is amazing and the singers/dancers doing the shows were excellent. The best we have had on a HAL cruise. The "Music Walk" provided entertainment all night at 5 different venues. The pools were smaller than on the other HAL ships which is surprising since this is the largest ship in the fleet. Read Less
5 Helpful Votes
Sail Date: January 2018
I’m surprised to see negative reviews of this ship. All in all, with a few minor issues, I thought the ship was really good. A long time HAL cruiser, I typically favor the smaller ships, but friends and I decided to book Konigsdam ... Read More
I’m surprised to see negative reviews of this ship. All in all, with a few minor issues, I thought the ship was really good. A long time HAL cruiser, I typically favor the smaller ships, but friends and I decided to book Konigsdam for 21 days in the Caribbean sun, January 14-February 4, 2018. I was in an outside cabin, 1165 on Main Deck. Although the cabin seemed a bit smaller, I have to say there was great storage, with soft close drawers, and the bathroom had a nice size shower stall vs. the tub the older ships have. We had any time dining, and typically ate dinner between 5:45 and 6:00. With the exception of the last night, they had 3 shows every night, so it was easier to find time to see the show, plus still visit other music venues on the Music Walk. The show lounge and dancers/costumes were by far, the best I’ve seen on HAL. The service in all of the food venues was excellent, as was the food. Their baked goods are excellent, and the NY Deli was a great place to grab a bagel and coffee each morning. I didn’t try the Dutch Cafe, but their baked goods looked yummy. The room stewards and other servers were the same warm, helpful peopleI’ve come to know on HAL ships. Internet connectivity was better than most, and I loved the IN CABIN on demand TV. Smoking continues to be an issue in the Casino, and aft Lido pool but they had 2 smoke free nights in each segment, so I use those nights to make my “donations”. If I could choose, I’d make the whole ship smoke free, or move the smoking up to a deck, away from food venues. They could use more things/activities to do during the day, and while they have some unique offerings, Microsoft computer classes, and (America’s test kitchen cooking classes) they often were only offered once, or at odd times, like the early dinner seating, so if you had a conflict, there wasn’t a way to catch it again. Read Less
Sail Date: January 2018
Chose this particular cruise for the port of calls and the fact that there was only 2 sea days. Was a bit dissappointed as we were not able to get into St. John's, Antigua and Barbuda due to rough seas. Four of our excursions were also ... Read More
Chose this particular cruise for the port of calls and the fact that there was only 2 sea days. Was a bit dissappointed as we were not able to get into St. John's, Antigua and Barbuda due to rough seas. Four of our excursions were also cancelled for various reasons. Service on board as always was excellent. Pools on the Koningsdam were a bit disappointing as both pools are small. Bathrooms in the cabins are fine with an excellent shower, great water pressure and large shower. Food,, which we all know is very subjective, in my opinion was adequate. After all, when cooking for 2000 people one can not expect gourmet food. Love the idea of the N.Y. Deli and the Dive Inn. Desserts were a little bland. Entertainment was below my expectations Pinnacle restaurant was as always very good. Both embarkation and disembarkation were well organized and speedy. All in all , a decent cruise. Read Less
Sail Date: January 2018
This was our first Holland America cruise and we chose it mainly based on a good price for a longer itinerary on an almost new ship. We were fairly happy with the Koningsdam experience but noted that there were a lot of older cruisers. ... Read More
This was our first Holland America cruise and we chose it mainly based on a good price for a longer itinerary on an almost new ship. We were fairly happy with the Koningsdam experience but noted that there were a lot of older cruisers. On the first leg of the 21 day Caribbean cruise, the average age seemed very high. On the second leg there seemed to be more younger passengers. Dining was very good with a varied menu in the main Dining Room, good quality in the Lido Market (for a buffet) and lots of specialty restaurants. We tried all of the restaurants and can heartily recommend the Dining Room, Pinnacle Grill, Grand Dutch Cafe and Culinary Arts Center. Caneletto was also good value for money but we did not feel that Taramind or Sel de Mer were worth the extra cost. In particular, we found the food (but not the service) in Set de Mer disappointing. The entertainment quality was somewhat spotty. There were some excellent acts but one performer, who it was claimed was loved by the British Royal Family, provided probably the worst show we have seen in 10+ cruises. Perhaps due to the older crowd or maybe to save money, there seemed to be fewer activities than on our past cruises. Several other passengers commented that things seemed to close down very early in the evening. The Koningsdam itself is a very attractive ship. The art does seem a bit low quality in some areas and the Promenade Deck is a bit crowded (few, if any places to sit) and entrances to the Theater on Deck 2 are narrow and can be crowded but in general, things are laid out well and passenger traffic seems to flow well in most areas. We would not hesitate to cruise on the Koningsdam again but would choose our favorite cruise line, Celebrity, if pricing was similar. Read Less
4 Helpful Votes
Sail Date: January 2018
We went on a 10 day Southern Caribbean Cruise from Jan. 14-24 because it include the islands of Bonaire, Curacao and Aruba. Our first stop was to be Holland's island Half Moon Cay however with high winds the captain said it was not safe to ... Read More
We went on a 10 day Southern Caribbean Cruise from Jan. 14-24 because it include the islands of Bonaire, Curacao and Aruba. Our first stop was to be Holland's island Half Moon Cay however with high winds the captain said it was not safe to go in on the tenders - what a bummer because that has always been one of our favorite stops. We then stopped at Grand Turk and we have been there many times and always enjoy the beach and time spent at Margaritaville - very fun. Next we stopped at Amber Cove and we enjoy that stop as they have a free water park, nice relaxed place. After a sea day we stopped at Bonaire and it is a smaller island more known for snorkeling and scuba which we did not do, however it was a nice stop. Then on to Curacao and Aruba and we really enjoy both of those stops - very colorful and friendly people. Now concerning our first cruise on the Koningsdam as opposed to seven other Holland cruises we have been on. The ship is very nice and similar to all the other Holland ships we've been on - same lay out etc. However we did find some difference we weren't extremely happy about - no tubs in the verandah rooms, but the shower was pretty big. The walking deck on deck 3 was smaller width wise which led Holland to do away with the deck chairs we have seen on other ships - which doesn't allow for people who want to just go set and rest or read on that deck during a cruise, and we realize it is a design thing. We also felt like the verandah cabin was maybe just a little smaller than other ship verandahs we have had. We did love the new World Stage on this ship and the special effects it had during performances. We also love the BB Kings Blues Club as they had performances almost every night. Again te service on Holland ships by the Indonesian crew is still top notch and we loved our dining room stewards. All in all we loved our trip and will continue to cruise with Holland in the future. Read Less
9 Helpful Votes
Sail Date: January 2018
We were on the Regal Princess and winter in Ma is cold so deceided to stay and jump to this new ship for an extra 10 days. We couldn't get off fast enough. It felt really crowded at all times with Nothing to do. I really don't know what ... Read More
We were on the Regal Princess and winter in Ma is cold so deceided to stay and jump to this new ship for an extra 10 days. We couldn't get off fast enough. It felt really crowded at all times with Nothing to do. I really don't know what cruise director on this ship did but I want her job. To get food in Lido get in line for eggs or omlets...they serve you at all the station so you wait in line at all these stations. Get eggs go to another station for Toast, now eggs get cold, ask for butter get dirty look and wait some more. Dining room same thing, went at 5:00 and was happy if we got our main course by 6:15. Didn't bother with dessert or second cup of coffee as it would have been 7:30 by time we received. They had to have 3 shows as the theatre is so small. 7:00 8:30 and 10:00 but other than that the only other thing to do was go to another smaller lounge and listen to music...good luck finding a seat. Went swimming in aft pool, husband kept sayng it was filled with algae as it was green and I said no- painted green. 6th day on board they cleaned the pool and it was blue....yuk and hope I don't get anything. Took a tour in St Kitts as I wanted to see the lighthouse booked through ship...big mistake paid $59, got in small van crowded as they used the jump seats (Pulled down seats - lower where you can't really see too good) and then the microphone didn't work...filed with static. Driver kept apologizing and finally gave up talking. saw heard nothing. Took us to stop to buy things for 30 minutes, then to Lighthouse for 15 Minutes but if you wanted to go inside gate to see lighthouse up close pay $3.00 but can't go in Light house? Next off to ocean but never heard about salt as he couldn't talk loud enough. Complained and told in "Good Faith" they were refunding 25% off tour. Could have taken a taxi with driver for probably $20 for both. Screwed up luggage and boarding pass tags...gave me man in next door cabin boarding pass, but never printed my husband's...blamed airline! My idea of Holland America Kongsdam is a nursing home with people who eat, sleep and waiting to die! Sad part is my husband is 76 and I am 71 so not like we are young but we certainly were borded. No Library or game room on board either. Been on over 90 cruises and this was the worst....just booked another one on Princess! Enrichment was all on Windows 10 ...really? Read Less
14 Helpful Votes
Sail Date: January 2018
I organized this cruise for a group of our friends - 10 of us total and all in Neptune Suites. My sister took this ship last year and loved her experience, and we really had a great HA Alaskan cruise three years ago. This was my 1st 11 ... Read More
I organized this cruise for a group of our friends - 10 of us total and all in Neptune Suites. My sister took this ship last year and loved her experience, and we really had a great HA Alaskan cruise three years ago. This was my 1st 11 day - and I loved having the extra days at sea, and the late afternoon bay cruising after ST Lucia and Martinique. We were in room 7067 - right near the Neptune Lounge because we had such an amazing neptune lounge experience in Alaska. We when got on board, our suite was not very tidy. The floor had not been swept and there was literally crumbs from the previous guests. YUCK. I did politely ask our steward if they would vacuum and also requested proper red wine glasses to keep in our room - He did so and was very good the remaining of the trip. I did notice that the glass windows on the ship and even our balcony glass didn't get cleaned often - always spotted and dirty. The Neptune Lounge was our biggest dissapointment - the 2 girls working the lounge all 11 days seems to rather talk to one another over guests. They were nice, but not overly attentive. In Alaska our lounge mangers were amazing and suggested wonderful tours, these girls just printed sheets and left on your door. It seemed they really didn't know much about the ports - or offers on the ship. I would grab 2 coffees every morning and had to place a cup on the sofa and catch the doors with my foot and hope to not spill while they talked to one another. The entertainment was also weak in my opinion. the same band every night at BB Kings - and limited times at other bars on board. I felt HA overall just really started to cut down on staff and they poor workers are tired and over worked. The dining room was horrific - we went one time as a table of 10 - it took forever to be serviced and we never got our courses together - made it awkward on when to eat or wait , etc. we never went back - had a couple bad experiences in Pinnacle too - Tamarind was very good and good service, as well as Sel De Mar and Culinary Arts - Canneleto Italian also very good. I don't like to complain, but I feel cruisers need the truth - and we each spent over 12,000 for our suites - plus more to eat every night - etc ... just not worth the charge. WE are all looking at Celebrity for a bermuda adventure next - I hate this, because I wanted o generate more mariner status. I think HA is catering more and more to the older crowd still as well - I understand this is their reputation, but you need more middle age guests to grow. Our suite was very nice - large balcony with table, 4 chairs and 2 lounge chairs. we could easily host our group of 10 for wine and cheese inside or out. But another disappointment were the cheap fried appetizers they brought for cocktail hour - then I asked for just cheese and charcuterie and crackers - they sent an obnoxious cheese chunk plate with a few grapes and saltine crackers. I am not joking.... Jonathan who managed Sel and Culinary Arts did send us a more appropriate cheese and meats board after I told him of my experience - he saved the party! If you get a good deal on a room, and you want to relax, and not go out at night and don't mind paying more for the better restaurants, then go and I'm sure you will have fun - but be aware that it's hard to get a chair on sun decks - and if you go to the spa, remind the manger you don't want harassed about products and sales - the 299 hydro pool package was worth the money - it's a great area to unwind and enjoy. Gym is very nice too - but don't pay for yoga - no music and mats were cheap and smelled. you can use the yoga room on your own most of the time anyway. Because we could not get info on excursions, we just got off ship and took taxis most of the ports. I will say that St Thomas Sapphire Beach is amazing!!!! still with bar, restroom after hurricane and you can snorkel - Also the 5 star catamaran exclusion in Barbados was well worth the money spent - We did rent a cottage at Half Moon Cay for our group of 10 , and it's worth 1,000. In fact, I wish HA offered a short tip where you stay there for 2-3 days! It's that enjoyable. OH! don't listen about priority boarding, e tc - there are NO reps to direct you and it's a cluster. Read Less
8 Helpful Votes
Sail Date: January 2018
The cruise definitely did not live up to expectations. When we arrived onboard, I was immediately impressed with the facilities. The ship looks great, it's unfortunate that the service did not match. I can't say that anything on my cruise ... Read More
The cruise definitely did not live up to expectations. When we arrived onboard, I was immediately impressed with the facilities. The ship looks great, it's unfortunate that the service did not match. I can't say that anything on my cruise was really bad, it just didn't meet my expectations based on other cruises I've taken in the past (including on Holland America). The value I received did not equal the price that I paid. The biggest decline I noticed from previous cruises in the past decade was the dining experience. On my first cruise, I was struck by the service and quality of the food. Every meal seemed gourmet or at least better than the standard fare at my local restaurants. On those trips, I preferred to eat as many meals as possible in the dining room (breakfast, lunch & dinner). Part of the appeal was the quality of the servers and that they would anticipate needs as the cruise went on (especially with an assigned dinner table). On this cruise, the food was average and the service worse. It was extremely slow and servers made no real attempt at building rapport and making it an experience. It really feels like a designed effort to push people toward the paid restaurants. The funniest attempt may have been the $39 "fresh Florida crabs" offered on the 3rd night after departing Florida. We clearly have different ideas of fresh. The sommelier must have had some spectacular sales training. After we bought the wine package that we had decided in advance that we wanted, the blood was in the water. We were offered wine tastings, special dinners & a chance to blend our own wine. When we said no, the offers got a little better. (Although I did get a chuckle at his special promotion for us only that was printed at the bottom of the sales sheet) Outside of the dining room was no better. The Lido Market is an abomination. The place is chaos. It's got all of the worst elements of a buffet without the one benefit... getting food quickly. Only small sections are self service. So, people must wait in line to get pre-prepared food, but there is no clear place to form a line so people just walk up wherever they think is best. The quality of the food was not worth the wait, even at the made to order stations. At least at breakfast the whole thing is open. At dinner, a special corner of the seating area becomes Canaletto where people can pay extra to sit feet away from the market stations that are converted to an Italian Restaurant without the ambiance. The bright spots are the Pinnacle Grill ($10 for lunch was the only value I found on the boat) and the Dutch Cafe. The food & service at both were great. If we had not bought a cabana at The Retreat. I think my review would have been exponentially worse. It was great. The cabana was comfortable and quiet. The service was amazing. I think it was the only place on the boat to sit comfortably in a recliner and enjoy the scenery. The main stage entertainment was the level of cheesy that I'd expect on a cruise, but this ship's theater is small. So, there are 3 shows per night. I can't imagine the 3rd show can ever be as good as the first, so getting there early is probably a good idea. Unless the ship singers are performing. They can dance, but they can't carry a tune. BB King's was the musical highlight. The band was phenomenal. However, jazz & blues are not dance music and I have no idea why they would be asked to perform in front of a dance floor instead of allowing people to sit closer and enjoy. Billboard Onboad with the dueling pianos was entertaining, unless you wanted a place to sit comfortably. There aren't enough chairs and many of them have a view obstructed by a snack buffet. The chairs around the pianos are probably comfortable if you are under 5'4". One thing doesn't fit directly into the other areas was the Culinary Arts Center. With no sports bar onboard, the CAC shows sports by default. But it is also has food that must be purchased and a limited drink menu. The food is good, but I object to having to pay for food in the one area of the boat that was showing the NFL playoffs. Read Less
4 Helpful Votes
Sail Date: January 2018
We chose to sail on the Koningsdam because its ports included Martinique and Antigua, which we had not visited previously. We were also interested in this ship because it shares a designer, Adam Tihany, with the Celebrity Solstice-class ... Read More
We chose to sail on the Koningsdam because its ports included Martinique and Antigua, which we had not visited previously. We were also interested in this ship because it shares a designer, Adam Tihany, with the Celebrity Solstice-class ships, which we love. We were very impressed with the Koningsdam, which is beautiful and the perfect size (not too big and not too small). The food is the best we've had on a mainstream/premium cruise line. The food on the Lido deck was particularly good. We ate in the main dining room three times for dinner and the food and service was quite good by cruise ship standards. We had nine dinners in the specialty restaurants, Sel de Mer, Culinary Arts Center, Pinnacle Grill, Tamarind, and Canaletto, and had good food there as well. The burgers and hot dogs at Dive In, and the pizza at New York Deli and Pizza sounded better on the menu than they were, but still a notch above most other cruise ships. We love the music walk concept, especially the talented young quintet performing at Lincoln Center Stage. Our veranda stateroom was a little tight but well-appointed with plenty of storage and a great television opposite the bed. The live TV channels were restricted to news (BBC News included, fortunately) and sports (ESPN), but there was a great selection of on-demand films and TV shows at no additional cost. Very comfortable bed and pillows. As others have noted, the toilet is positioned so that I had to sit almost sideways on it (I'm 5 foot 8 inches tall). It didn't really bother me but it's unfortunate; as others have noted the shower is fantastic and made up for the toilet. Best water pressure I've had on land or sea. The service in the staterooms and throughout the ship was efficient and friendly. We did not notice a lot of attempts to sell us add-ons during the cruise as others have noted. In fact, we had less up-selling than on other cruises. We enjoyed our 11 days on the Koningsdam so much that we booked a 10-night cruise for next January on the forthcoming sister ship Nieuw Statendam. Read Less
2 Helpful Votes
Sail Date: January 2018
We had sailed on the Konigsdam last year. It is a nice ship. Glad to hear they are adding a library. Amazing food. Each night and day we were delighted with the food provided by the dining room and Lido Staff. There was as always an ... Read More
We had sailed on the Konigsdam last year. It is a nice ship. Glad to hear they are adding a library. Amazing food. Each night and day we were delighted with the food provided by the dining room and Lido Staff. There was as always an air of great service and the staff do an amazing job. We really enjoyed having the awesome itinerary as we haven't done a southern Caribbean cruise in the past. We met great people. We tried out the spa for the package for the 11 days and really enjoyed the relaxing that it provided. We didn't take many shore excursions but mostly went to the beach by cab. We thought that the Top 10 tour at St. Maarten was really well done. The damage done to this beautiful island is amazing. The spirit of those who live on the islands is full of life and it will be interesting as the rebuilding continues.Great Celtic performance by Live Wire. Overall it was a fantastic holiday. Read Less
Koningsdam Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.5 4.0
Entertainment 4.5 3.6
Public Rooms 4.5 4.1
Fitness Recreation 5.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.3
Enrichment 4.0 3.1
Service 5.0 4.2
Value For Money 5.0 3.6

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