76 Royal Caribbean Symphony of the Seas Cruise Reviews

I was with a tour group of about 300 people. LGBT “bears” (large and hairy men) from a tour operator named “Arno”. This was my second cruise. The first one was at Carnival Pride, with a similar but smaller group called “Daddy ... Read More
I was with a tour group of about 300 people. LGBT “bears” (large and hairy men) from a tour operator named “Arno”. This was my second cruise. The first one was at Carnival Pride, with a similar but smaller group called “Daddy Cruise”. The ship was amazing and huge. Very clean and they had sanitization stations everywhere. Embarkation was quick and simple at the home port and every other one. Leaving the ship was super quick as they just did facial recognition. I hate kids/teenagers. The adult area is nice and in front of the ship. Much larger than Carnival Pride, which is in the back. Only bads: the menu in main dining barely changes the whole trip. They want you to pay for premium dining. Carnival was different every day and very good. So we did. Wonderland was awful, slow, too long. Sushi was ok, but nothing special. Nice gym but no saunas or steam rooms unless you pay. Saunas and steam room were separated by gender and free on Carnival. may be the largest ship in the world but still the ocean is much larger. Last day, the ship was shaking and vibrating and jumping. We got warned in advance but still was unnerving. If you though the size meant it would move less... no luck. The adult area is nice and in front of the ship. Much larger than Carnival Pride, which is in the back. Read Less
Sail Date February 2020
I just disembarked the Symphony of the seas and spent an amazing 7 nights aboard this beautiful ship. On-board & off boarding : The new terminal is beautiful and the process was so seamless. We were on-board in no time and off ... Read More
I just disembarked the Symphony of the seas and spent an amazing 7 nights aboard this beautiful ship. On-board & off boarding : The new terminal is beautiful and the process was so seamless. We were on-board in no time and off boarding was a breeze they have facial recognition software too so it’s very easy and time saving. The crew aboard the symphony of the seas really goes out of their way to make simple amazing. The food is good however when compared with NCL they seems to lag but definitely better than other cruise lines. This cruise we selected 2 inside vs 1 balcony however did the royal up on 1 cabin and got a ocean view. The cabin faced the front of the ship and was really nice however a bit noise for docking purposes when we arrived at a port early. The ports we visited were - Hondorus, Costa maya Cozumel and. Cococay. While 3/4 ports we visited before. Hondorus - ok port has very few shops. The alcohols here was the cheapest at duty free and we missed a good deal. Costa maya - the port has a nice area with tons of shops restaurants and bars - swim up bar. So pool and chairs as well. Normally there is a shuttle to the gate but this time there was none. This is a really long pier and long walk to the ship. Cozumel. Normally I would say this is my favorite however not so as this ship docked at a different area from where NCL docks. So this port was not that nice. It seems that they are building some shopping malls but they are not complete. Research which port the ship is docking as there a 3 docking ports. Cococay- omg. So pretty. Really nice. There was a shuttle to take you to the gate of the island park and another tram that takes you around the island. Tons of beach chairs in different areas. Small area with shops, complimentary buffet and snack areas. This is a good selection for family with kids and certainly a good option provided by royal Caribbean. Check out my you tube video perfect day cococay tram ride. Read Less
Sail Date February 2020
We travelled on the Symphony of the seas Feb.15-22,2020 It is a beautiful ship but not much you get for free except your room and some food. Every fine dining is extra dollars , every drink ( pop and alcohol) is extra and any fitness ... Read More
We travelled on the Symphony of the seas Feb.15-22,2020 It is a beautiful ship but not much you get for free except your room and some food. Every fine dining is extra dollars , every drink ( pop and alcohol) is extra and any fitness class you want to take is also money,money,money. Would be nice if they at least let all the guests have free wifi so you could message family on the ship. We are from Canada so for all of us to pay their internet package would of been over $600. Ship is super clean and service is great and friendly . The windjammer has awesome food and the dining room has great menus . The ice show is a must to see and Aqua Show (Hiro) We did great tours at the ports .. Sloths and monkeys in Honduras is a must and the cenotes in Cozumel are amazing. Over all we had a great week but did get tired of the soliciting at the ports and wish they gave a few more free options on the ship Read Less
Sail Date February 2020
The ship was not our choice, we were in a group and the organizer always uses Royal,. Embarkation was fast and easy aside from sitting in the terminal waiting to board. Self -assist off the ship was quick and easy, 15 minutes or ... Read More
The ship was not our choice, we were in a group and the organizer always uses Royal,. Embarkation was fast and easy aside from sitting in the terminal waiting to board. Self -assist off the ship was quick and easy, 15 minutes or less from the time we started till we were outside. The ship was too large for our taste, our cabin was 7600, middle/middle so everything was a long walk. Elevators were a mob scene just like every other cruise; this is # 11, we've done Carnival and Celebrity. The MDR food was very good, service was excellent. We ate there twice as 8pm was our time and that's too late. We ate at Hooked, the seafood restaurant and service was superb and the whole lobster was excellent. However, several others said they went there late in the evening and the lobster was not good. We think they cooked it all ahead of time so since we were at first slot of the night that might be a possibility. The buffet was not nearly as good as Celebrity buffet. There was never an omelet station at breakfast, very little variety from day to day. On the evening when there was crab claws, they did not have the cracker tool. We saw several people give up and let it go to waste. There was no outdoor seating for the buffet, unlike Celebrity. There were LOTS of kids, and they often seemed to be charging around with no parental supervision. More than once we saw near-collisions with kids and elderly folks with a cane or walker. One aggravation was that on deck 7 at the Aft elevator, there was no way to pass from port to starboard side, one had to go up one or down one to cross over. Staff was friendly and very attentive. The solarium did not have a swimming pool, just a small 3ft deep pool with benches around the perimeter; all one could do was sit. The hot tubs were not hot but that's true of all the cruises we've done. Only one day was there an open towel station in the Solarium. We did not do any shows so no comment. There was no dedicated Piano bar just like Celebrity. I did one ship excursion to a Mayan ruin, it went well. I also did an excursion on my own. The Promenade and Central Park were nice but the flooring in Central Park was very slippery when wet, which was often. We purchased a wrist band to use instead of the ship card but ended up needing the card at times and every time we got on or off the ship. What's the point? Overall it was good, it WAS a cruise! Read Less
Sail Date February 2020
We have enjoyed Regent , and Celebrity, but wanted to take 3 young grandchildren who would not like those sort of boats. The Symphony on board activities attracted us, and we could get a suite for all 8 of us, the itinerary was incidental ... Read More
We have enjoyed Regent , and Celebrity, but wanted to take 3 young grandchildren who would not like those sort of boats. The Symphony on board activities attracted us, and we could get a suite for all 8 of us, the itinerary was incidental as we wanted to use the rock climbing wall, zipline, hot tubs, pools, table tennis, slides, and see ice show. So my agent persuaded us to go on this ship which he has enjoyed which he had enjoyed with his family. The Embarkation process for suite guests at Miami is excellent, we were sitting down for lunch in Coastal Kitchen at 11.30 . It is very good with great waiting staff but the adults who have enjoyed Luminae on all the Celebrity ships agreed the food on Royal Caribbean is not as good as on Celebrity, that applied to Windjammer buffet as well . which is badly managed, they cannot organise the crowds trying to eat there. Our Grand Suite for 8 was excellent, huge and with large balcony. THe attendant Erwin was really good. Naturally we recognised his service privately before the rude letter and envelope from the Concierges arrived asking for extra tips for themselves, never had that on any other ship. We had $1000 enforced gratuity already added to bil, no complaints but all 5 adults agreed the concierges deserved no tip at all, indeed compared with concierges on Celebrity they are lazy and little use. THe ICE shows are amazingly good. Cococay was much better than expected but it is expensive , we spent a further $1000 for activities on island.They have done a good job . Puerto Rico was also better than had thought it would be. Internet worked well. The Garden deck 8 pleasant. Diamond Club a cave. Suites Lounge good Disembarkation for suite guests excellent, we were driving away from port 9 15. Read Less
Sail Date January 2020
Family cruise, 1st cruise for 5yrs old granddaughter. Connecting central park balcony cabins made cruising together extra easy and fun EXCEPT bad design for pool overflow drainage pipe runs just outside cabin and can be heard during ... Read More
Family cruise, 1st cruise for 5yrs old granddaughter. Connecting central park balcony cabins made cruising together extra easy and fun EXCEPT bad design for pool overflow drainage pipe runs just outside cabin and can be heard during slightly rougher weather when it's not rough enough to drain pool, even several decks down from the pool. Crew is phenomenal except for overworked mdr staff, in what now seems to be a common theme across both Royal and Celebrity ships. More and more items are prepared to reduce any additional service that was such a nice touch and went a long way to making the experience special. For example, souffles served in plastic ramekins with the sauce on the side, same little plastic sauce cups with mint jelly on the plate with rack of lamb. Probably a good thing though since your Walter and assistant waiter aren't available since they're assigned too many tables. Read Less
Sail Date January 2020
My family and I choose "Bacular Fort and 7 Colors Lagoon". The description of the activities sounded great. It lasted 6 hours. The ride to the Lagoon was 90 minutes. Fine. However, our tour guide told us nothing of the area or ... Read More
My family and I choose "Bacular Fort and 7 Colors Lagoon". The description of the activities sounded great. It lasted 6 hours. The ride to the Lagoon was 90 minutes. Fine. However, our tour guide told us nothing of the area or history. We arrived and changed into bathing suits. A boat took us to two spots in the lagoon for those who were interested to take a dip. Again, no explanation by the driver of the boat except when to get back on. Lunch was fair. It was similar to food truck fare. Drinks were to be purchased. We were told that we were leaving area and there would be a short bus ride to the fort. When we got to the fort, the guide told us not to enter because we have only 20 minutes. All we could do was look around the outside and snap a few photos. There was no narrative on the 90 minute ride back and not a word about the history of the fort. The excursion was the most disappointing of the trip. Other aspects of the cruise were great. I literally checked in and got onboard in 8 minutes. The food and dining room service was good. My cabin attendant cleaned to perfection. I exited the ship in a timely manner. The production shows were Hairspray and Flight. Both were well done. The skating show was spectacular as well as the water show. Although the ship is large, it only seemed crowded on the first day. There was adequate opportunity to get in line for the zip line and slides. The gym was not crowded so you were able to use the machines each day. The walking track on deck 5 is invaluable for exercise at sea. It was an excellent cruise except for the one disappointing excursion. I will travel again with RC but be careful to read comments before scheduling excursions. Read Less
Sail Date January 2020
My wife and I cruised on the Symphony of the Seas in January 2019 to the Western Caribbean. This was our 27th cruise overall, 11th on Royal, 4th on their mega ships. We are in our 60’s and usually cruise to a more interesting location as ... Read More
My wife and I cruised on the Symphony of the Seas in January 2019 to the Western Caribbean. This was our 27th cruise overall, 11th on Royal, 4th on their mega ships. We are in our 60’s and usually cruise to a more interesting location as we’ve cruised the Caribbean too much. However, she attended a conference on this cruise so we had no choice on location or timing. Overall it was a good cruise but not great which is why I gave it 4 stars. There were two main issues: First, the weather was poor which is expected this time of year and not the cruise lines fault. Be aware of Caribbean cruises in mid-Dec to mid-Feb as you are likely to encounter rain and strong winds. Departing Miami we had rough seas for a couple days, got rained out at Roatan (most excursions cnx), okay weather in Costa Maya, windy in Cozumel, and very windy at Coco Cay so most activities there were cnx. Second, we felt Royal is eliminating or reducing items that were free before and now make you pay extra for the same thing. Also known as “nickel & diming you to death!” This first occurred on boarding where we looked forward to a peaceful lunch in the dining room to avoid the crowds at the buffet, only to find that the only dining room lunch available was for “Key members” who paid an extra fee of $25 per day for perks including lunch on first day and reserved seating at shows, etc – which takes away seating from us little people. Then we found the Windjammer buffet stopped at 9:15pm every night, normally it’s 10 or 11pm, so you have to go to their very limited Café Promenade or pizza place OR order room service at $7 plus fee if you want a snack late at night. In room TV is now extremely limited with a few channels with obscure tv shows or very old movies as they want you to buy the On Demand pay movies. Final expense we didn’t appreciate was the specialty restaurants now are $50ish per person. We ate at Chops and it was fine but not as good as we’ve had and certainly not worth $53! EMBARKATION – We drove to Miami and parked in the garage next to the pier for $25, pricey but very convenient. You drive up until you find the porters (on level 4 that day), drop off your bags, then park. Walk over to terminal, go thru checkin line, then security. Although a little crowded at noon, we were thru and on the ship in 20 minutes. You do not get your room key until you board the ship, it’s in an envelope outside your cabin. If you charge drinks, etc, you show your boarding pass until you get your key card. SHIP – Symphony OTS is a beautiful ship as it’s only 2 years old. As with our earlier cruises on these mega ships, there is a lot to do and activities for all ages. The crew and staff were outstanding and very friendly and helpful. Even with the windy weather the ship did not rock that much. We had a full load of 6,000 plus passengers but there were lots of quiet areas - our favorite was Central Park on Deck 8 CABIN – We were in a balcony cabin on deck 11 forward. The cabin seemed larger than previous mega ships, definitely longer as we had a king bed and a full size couch. They’ve added storage and two separate wardrobes with hangers, very nice. Plenty of electric plugs. The shower is also larger. Our room steward was very good and gave us extra towels, soap bars, and shampoo as needed. DINING – We had early fixed dining at 5:30pm with the conference group which worked well. Late dining was at 8pm. They also had a room for anytime dining but we heard no comments on it. We prefer fixed dining as the servers seem better because they know your preferences and the food arrives quicker. Our waiter and assistant were superb. Overall the food was good, even beef options were tasty, but the menu was somewhat limited as there were only 3-4 new choices each night plus 5 standard choices. Lobster tails were served on the second formal night. Formal nights are now more business casual as you only need a collared shirt, no coat or tie. OTHER FREE DINING – We ate in Park Café (Deck 8) and El Loco Fresh (Deck 15) quite a bit. Park Café has been expanded so there was always seating available. It has breakfast sandwiches and pastries and then salads and great roast beef sandwiches rest of the day. El Loco Fresh is outdoors in the aft area by sports activities and has a limited breakfast buffet and then a great Mexican buffet rest of the day. We really enjoyed El Loco! Café Promenade and Sorrento’s Pizza (Deck 5) were okay but I found the sandwiches a little odd and the pizza just okay. Windjammer buffet was always crowded and the choices were limited compared to other cruise line buffets. Also they did not have omelet stations for breakfast unless you went to the dining room for brunch. DIAMOND CLUB – This was our first Royal cruise where we were Diamond status and thus could use the Diamond lounge on Deck 4. We really enjoyed it. Although not a large room, it is very comfortable and was never crowded for happy hour. Happy hour was 4:30 – 8pm where you got unlimited drinks in the lounge plus 3 free drinks at bars and dining room. Drinks were well drinks, although they made martinis, cosmos, and margaritas in the lounge, wine by the glass, beer, and sodas. ENTERTAINMENT – Symphony had the best shows of any ship we’ve been on. Hairspray and Flight were outstanding in the main theater. 1977 was a great ice show and Hiro the very energizing water show. Very important tip – make your show reservations online before the cruise - they were available 45 days prior for our cruise. You can also make reservations onboard using the Royal app but they book up quickly. If you do not make reservations you will be in long lines hoping to get seats just before the show times. We also went to the Comedy Club but found the comedians average. SPORTS – Symphony, like the other mega ships, offers many recreational options. I like the large gym and long jogging track (Deck 5). There are four full size pools, a kids area with water slides, adult pool in Solarium up front, and many jacuzzis. In aft on Deck 15 they have 2 flow riders, basketball court, short zip line, and new slide Ultimate Abyss. You wear street clothes on Abyss and sit on a mat when you slide - surprisingly the lines were not long for this. One more complaint about the free items disappearing is the flow riders have a lot of time allocated to people who pay for private lessons and reserved times so free riding time is limited. WIFI – We bought one Voom Surf plan for the week, that’s the slower plan than the Surf & Stream plan. Buy it online before the cruise as it’s cheaper. We had connectivity thru the ship but it was slower in our cabin. My wife and I shared the one plan by logging in & out with each device. ROYAL APP – I downloaded the free Royal app before the cruise and found it helpful on the ship. It has the daily planner as well as the activities we’d booked already. You can also check your onboard charges and make reservations for excursions and shows. DEBARKATION – Very smooth and quick. Unless you declare customs, you get your bags and walk out of the terminal. There was a face scan station which apparently took care of immigration. Took our bags to the parking garage and drove off. Read Less
Sail Date January 2020
We are a puertorrican family composed by mom (47), dad (48), daughters (19 and 21). In January 2 we fly from Puerto Rico to Ft Lauderdale, to board Symphony of the Seas on January 4. We stay in Hampton Inn Coconut Groove/Coral Gables, a ... Read More
We are a puertorrican family composed by mom (47), dad (48), daughters (19 and 21). In January 2 we fly from Puerto Rico to Ft Lauderdale, to board Symphony of the Seas on January 4. We stay in Hampton Inn Coconut Groove/Coral Gables, a small hotel with breakfast included, very good price per night and the best location ever (close to restaurants, parks, the train and public transportation), and rent a car. While there we visit the area with parks and cute restaurants with outside tables...great for an afternoon stroll . We eat in ARIETE, super good ambience. For the vegans, I can recommend two places that my daughter absolutely love in the Miami area: Veganoroma and L'Artisane Creative Bakery. On Saturday 4, we arrive to the port around 3pm, really quick process, where stand up representatives receive the ones with online check in. And onboard we were! Being in Oasis and Allure, Symphony does not feel very different, is big and beautiful. Lets go to the details. Food: The food is great, lots of choices in different venues. Does not eat in any of the specialty restaurants. We enjoy the breakfast in the Windjammer, Solarium, Park Café and the main dinning room. For lunch too, included the Taco Loco venue. All our dinners we go to the Main Dinning Room to our lovely Waiter VIKRAM, and Assistant Waiter ANELYN (in table 242). They go beyond our expectations and requests! My daughters enjoy the vegan menu they have available every night for them, its a great step from Royal Caribbean. We too enjoy the food from the regular menu. SHOWS: I went with high expectations in terms of the Broadway Productions. HAIRSPRAY: I have to say that I enjoy more the one in the Oasis of the seas. The one in Symphony is a bigger production, but the one in Oasis stick better to the story. HIRO: was canceled because of the wind and weather conditions. FLIGHT: Its the history of aviation, a little boring but visually is a beautiful production. 1977: Its a GREAT SHOW skating show, the better I've seen. COMEDY SHOW: Really don't like it, but maybe its something about american humor vs. latin humor. LOVE AND MARRIAGE SHOW: As hilarious as usual. PORTS: Roatan: I have make arrangements to visit the West Bay Beach and Roatan Chocolate Factory through Roatan Taxi Tour. But the day we visit this port was raining (Royal Caribbean cancel all the tours in that port because of the weather). So we stay in the port, I drink a hot and delicious coffee, my daughters buy some things and chocolates. Costa Maya: I make arrangements through Chac Ek Costa Maya, a little local company. Since the moment I contact them through FB, the way they received us in the agreed place, and the whole local experience with Tino and Hugo (the driver) everything exceed our expectations. BACALAR SEVEN COLORS LAGOON is more beautiful than you can imagine or see in pictures. Color perfect, fresh spring waters and spa with natural clay, while enjoying local beer, tequila and snacks. The experience includes a lunch at a really nice taco place, for 3 delicious taquitos, and they even prepare the most delicious avocado for our vegan daughters. Also a quick stop for the sweetest pineapples that grows in the town. A safe and unforgettable experience with great people. Cozumel: We pay for the X-PLOR All Inclusive Royal Caribbean Tour. I would like to share something important about this tour. The group is reunited in the theater, early in the morning. At 7:30 am you will be boarding a ferry, that travel through really brave waters, and will transport the group to Playa del Carmen. When you board they will give you a green bag...and soon you will know why. Lots of people will be around you, throwing up and feeling sick..they get out of the ferry looking like zombies. So, if you have motion sickness beware of this, please. We do not get sick, thank God, but something to take into consideration. Well, once in Playa del Carmen you will be transported in a really big and comfortable bus that will take in a short drive to X-PLOR. We have the time of our lives: 10 ziplines, underground rivers, hybrid car and a delicious buffet with lots of alternatives including one station with only vegan-vegetarian food. This tour is expensive, like $200 per person, but in our opinion it was worth it!!! You will walk a lot, and climb lots of staircases. Coco Cay: Another day with bad weather, rain and cold winds. We can not enjoy this beautiful paradise as we wish, because of this. Some attractions were closed to. The island is still under construction, but it is as beautiful as the pictures. CONCLUSION: We have a great time in Symphony of the Seas, all of us enjoy our vacation, the food, the service, the ports...everything. I love Royal Caribbean, and will continue traveling with them. Read Less
Sail Date January 2020
Arrived to parking garage at 9:55. Gave luggage to porter on level 3 and took elevator down and breezed thru and was seated waiting in Key area at 10:10. Super fast. Was 10th person to board ship at 11:02. I booked this cruise a year ... Read More
Arrived to parking garage at 9:55. Gave luggage to porter on level 3 and took elevator down and breezed thru and was seated waiting in Key area at 10:10. Super fast. Was 10th person to board ship at 11:02. I booked this cruise a year out. Did 8D oceanview balcony guarantee. 1st time doing a guarantee but for $699 pp it was worth it. I was in 9724 starboard aft. A long way from the elevators and stairs but the walking does one good. Cabin design was excellent and so much storage space with an open feeling that the space was bigger than it was. Bed was near balcony which I prefer. Gives you more space when getting dressed and using bathroom. Bed was the problem...felt like you were sleeping on a box spring, not a mattress. It was painful to sleep every night, and hurt most of the day. I asked but no bed topper. I did finally sleep the last 2 nights on the sofa which was very firm but better. I have been on 50+ cruises and never has any mattress like this. Need to be replaced and destroyed immediately. Others I spoke with said the same. I have sailed Oasis and Allure both twice so was very familiar with the ship. Ship is beautiful and spotless. We usually cruise while children are in school, so the ship is much quieter, however this cruise has lots of kids. Strollers everywhere. Annoying! Had MTD 5:15 every night. Most nights they opened the doors at 5 on deck 4. Our servers Dante and Jose were fantastic. Food was good, not great. Desserts are always lacking flavor or something...but the carrot cake was delicious. Windjammer breakfast is the worst ever unless you do fresh cheese, meats etc. El loco was decent, if you like Taco Bell food. Had the Key program so had the Chops lunch after we boarded the ship. Got the burger, Mac and Cheese and filet. Only ate half as it was bad. Had deluxe drink package, got my money’s worth. Did the specialty coffees that are included in the drink pkg at Cafe promenade every morning and afternoon. They were great. Shows, had reservations for all. Only used the key seating for Hiro. Great show. Flight was ok. Had plane glitch at end so show was over.1977 got there early enough to get the seats we wanted. This was fantastic! Did the Attic for comedy show. Female comedian was funny. Casino, did my nightly donations, but even non smoking side was bad. Every employee on the ship was very upbeat at friendly at all times. Never a line getting off at ports after they announced the gangway was open. Other than the bed, this Oasis class sailing was the best. Just ordered my memory foam topper from amazon that I will pack in a suitcase for my next cruise. I did take my 13 inch deck fan, how great was that. Can’t sleep at night without white noise and air movement. Debarkation,Walked off ship at 7:03 am and home napping by 10am. The convenience of living in SW Florida. Just booked my next two cruises. Virgin Voyages, Scarlet Lady and MSC Seaside for 2020. I spread my money around the cruise industry. Cheers, happy cruising! Read Less
Sail Date December 2019
We chose Symphony Of The Seas mainly for the fact that it is currently the largest cruise ship in the world, and we really wanted to see Coco Cay which was hyped up to be heavenly... Let me begin with saying that getting on the ship ... Read More
We chose Symphony Of The Seas mainly for the fact that it is currently the largest cruise ship in the world, and we really wanted to see Coco Cay which was hyped up to be heavenly... Let me begin with saying that getting on the ship was super easy once we registered via RC app. The ship itself is really big, and there are many things we enjoyed - zip line, The Abyss, Aqua Theater etc. The cabins are nice and modernised, with a slightly better layout too. We only had food in the Main Dining room one evening, which was ok at best - waiters were super annoying, coming to the table literally every few seconds to ask if all was ok, and talking to us throughout most of the dinner, making sure we could not have a conversation among ourselves, so we hurried with our meal, and went to Windjammer for a coffee! The most annoying part that evening was seeing some of the SAME food there as in the main dining room, which made it a lot less special at that point. Food in Windjammer was great - much better than we expected. We especially enjoyed Indian meals, which were very tasty! We purchased the behind the scenes package which was 90 GBP per person, and to be honest, we expected a lot more from the tour. Yes, we saw some great areas of the ship, our guide was great, very informative and funny, but for instance, the best part was supposed to be the kitchen, and we saw almost nothing - one table full of fruit salads, and from then on just a few members of staff walking around, and chef explaining what happens with food. Very disappointing for the price of the tour. Bionic bar was ok, we first struggled with making the order, as the app wasn't very clear, so then some rude waitress came over and told us basically that we were stupid for not knowing that robot couldn't do whatever we clicked on it to do - even though the options "stir" or "shake" are there after EACH input of a new part of a drink in a cocktail, we should have known that he couldn't do that... in the end, our drinks WERE made, but one glass was half full, as the robot spilt the other half whilst pouring it, and in the other drink, there was no piece of lime we chose (it was dropped as soon as it was picked up)... Full price was charged and we didn't bother returning to bionic bar as it was much easier ordering at the normal bar - at least you would get a full drink you asked for :D We are absolutely against using plastic straws, but my god, please invest in better paper based ones! The ones served with drinks fall apart within few minutes! They literally fall apart! I had to scoop one from the bottom of my pineapple cocktail. In the end I stopped using them altogether as it was more hassle than it was worth. Pool band was TERRIBLE. I think I saw 5 people actually enjoying their music. It was REALLY bad - no pool vibe like on our other cruises, it was like listening to the half dead cat trying to sing. Coco Cay is a beautiful port, however... the junk sold on the island is appalling. Markets in China have better goods! We planned on buying lots of Coco Cay souvenirs - we hoped to find real quality merchandise on the island - towels, clothes etc. Instead, we struggled to find a good magnet! Everything we touched was dusty, dirty, and obviously of no quality whatsoever. Anything that had "Coco Cay" on it wasn't even written with pen or anything, but stuck with the really bad quality sticker, which peeled off immediately. The prices were the highest we had seen anywhere - minimum 10 USD for a broken, crappy quality magnet! We realised there was a tiny kiosk that was supposed to have RC Coco Cay stuff, but we missed seeing what it was like, because it was closed on our way back to the ship. We hoped there was going to be opportunity to get something on the ship, but sadly, nothing. The RC shop on this ship is tiny, and has nothing special in it - not even the usual magnets (blue oval ones which we are collecting)... This time, we didn't even bother with photos much, but the ones we DID buy were hilariously bad... on two of them, such bad photoshop was used that my hair, and my husband's head are see through (!!!) - you can actually see through us! LOL. On another one, there is a black line across my whole face hahahahah - obviously they were not quality checked prior to being delivered to us. We tried contacting RC to at least send us digital formats, to print them at home, but to no avail as yet. Overall,we were pretty disappointed in the end with the whole experience (we are from Croatia, and going to a cruise like this takes a year of planning and saving up), so we gave the NEXT CRUISE a pass this time around. Might try some other companies instead, RC is not what it used to be. Read Less
Sail Date November 2019
RCCL always delivers the best all around experience. Symphony, the newest Oasis class ship, offers the very best entertainment of any line. The water show Hiro, in the outdoor aqua theater, is absolutely thrilling and amazing. Best part, ... Read More
RCCL always delivers the best all around experience. Symphony, the newest Oasis class ship, offers the very best entertainment of any line. The water show Hiro, in the outdoor aqua theater, is absolutely thrilling and amazing. Best part, it appeals to any age passenger. The professional ice show surpasses any I've seen on land, and the Broadway production of Hairspray was top quality, and another "do not miss" was the main theater production of a show called "Flight". Through music, costumes, dance, and AMAZING technical aspects, the audience experiences the entire history of "flight". Again, a show that surprises, amazes, and appeals to any age passenger. The range of activities on RCCL Oasis class ships is nearly endless, from a full size carousel, to 17 deck high zip line to rock climbing, that is only the beginning of the choices on the Symphony. The promenade, main indoor area of the ship has a "mall like" atmosphere with parties, parades, plenty of shopping and many eating and drinking choices. The outdoor "boardwalk" area features Johnny Rockets and a wonderful sports bar called Playmakers which rivals any found on land. Short comings on Symphony were limited and could be overcome. One of the most frustrating aspects on any RCCL ship is the number of times you are given information and then, when you comply, are given exactly the OPPOSITE information or direction by another employee. I find this maddening on almost all RCCL ships. Cabin service is over all excellent, but, over the years it seems to me the number of new ships coming into service must be cutting the time shorter for proper training of cabin attendants. Most try VERY hard, but several in my party on the 11-02-19 cruise had personable, but rather poorly trainer, attendants. The hotel desk on EVERY RCCL ship employs (apparently ?) the most haughty, superior acting, personnel they can find. On this cruise I was told my refundable deposit could NOT be applied back to my credit card because it was "not on file". Of course this was ridiculous; I travel on RCCL often and always use the same card, an RCCL Visa. When I returned from my cabin WITH the card I had been asked to go get, stood in line a second time, and was told by a very haughty and superior young woman "WHY in the world did you bring THAT ?" When I explained, she (with a very patronizing voice and continence) said, "MADAM, we do NOT give refundable OBC back on credit cards, that is done in CASH". I had never found that true previously ! I decided to wait a day and try another employee. Next afternoon, another superior acting (and also bored looking) hotel desk clerk "barked" at ME, "what ever gave you THAT idea" when I relayed that I understood refundable OBC can no longer be put back on a guest's credit card. I simply replied, " what gave me THAT idea is your employee working the a.m. shift yesterday" ! While other areas of the ship employ people who are exceptionally friendly and helpful, the hotel desk's continue to employ the most superior acting individuals I have met at any hotel. While I love RCCL for the over all experience, the company needs to consult with Disney as to how to select and train employees for front desk hotel and ship hotel desks ! Food on Symphony was very acceptable for such a huge ship. Plenty of variety, much more than on NCL ships for sure, and of average quality. Some brands of products are very poor, lots of nice breakfast choices in waffles and pancakes, but the syrup is EXTREMELY poor, nothing more than high fructose corn syrup in several forms ! No actual maple syrup is even available when asked for ! Yogurt is also very poor quality. But most dishes are very good, though warning, the chefs have a VERY heavy hand on the salt in these days when heavy use of salt is frowned on. Perhaps allowing passengers to use salt to taste at the table would be a better choice ! The embarkation and debarkation could not have been faster or easier, though the port terminal in Miami is beautiful but really crowded due to extreme traffic congestion. Our driver spent over an hour just trying to enter the terminal to pick us up, and then had to make additional circles once in. The cabin, a boardwalk balcony, was small but efficiently planned. The bed was comfortable, however, be aware if you are sailing solo, the two twin beds will be pushed together with a huge uncomfortable gap in the middle of your "mattress" and NO memory foam toppers are available. Therefore, you will always have to adjust to a narrow twin bed. The balcony is extremely small, probably 50 sq. feet or less, but holds two chairs and a table that is nice for a.m. coffee and pastry while watching the open ocean and the activity down on the boardwalk. Physical activities are so numerous and geared to every age. Enrichment and cultural activities are almost non existent. All discussions are limited to selling, nothing really enriching or learning. There are no port talks (other than where to shop, shop, shop) on cultural or historical aspects, no cooking demonstrations or lessons, no craft or computer lab instruction, the ships is geared to high energy physical activity and the magnificent water parks, slides, etc. Photo department was a disaster ! The last night there was over an hour wait to purchase previously order photos ! The space is limited and the line went well into other venues. Also, no order or organization, as if it was a "surprise" that many people would be picking up photos on the last night ! ? Two individuals I know had photos delivered to their cabin. NEITHER recognized any of the photos or the individuals in the photos ! Something is wrong here, a photo department if one of the biggest money makers on a ship, again, though I am very "loyal to royal", they could take a major lesson from how Disney handles photo organization and sales on their ships. Coco Cay, the RCCL island, has been completely "revolutionized". Absolutely outstanding ! The food facilities are really exceptional ! ! Clean, glassed in kitchen/prep area, nice, new, and clean tables in the eating area, and actual hand sinks to wash hands, not just hand sanitizer dispensers. Also RCCL HONORS the drink packages their guests have purchased, something most cruise lines do NOT do. They shamelessly charge guests for drinks on their islands, even though they have already extracted some $600 to $800 dollars PLUS 18% tax for drinks ! Kudoos to RCCL for not following this shameful practice ! Every detail has been carefully thought out on the island, I even saw beach wheelchairs, and a tram comes right down the quay and picks up passengers just steps from the gangway and take them to the tram station where they can transfer to another tram that circles the island. Great accessibility for infirm and disabled. Did not travel with children this time, but the children's facilities on Symphony and other Oasis class ships are beyond anything I have ever seen on any ship, nearly an entire "school", complete with auditorium, science lab, and classrooms. Read Less
Sail Date November 2019
I like new ships - had to try. Glad I got to try before this virus shutdown. Gorgeous ship with lots to do. We took a 7 day western Caribbean and never were bored. Loved the junior suite - big enough for our 16 year old to come ... Read More
I like new ships - had to try. Glad I got to try before this virus shutdown. Gorgeous ship with lots to do. We took a 7 day western Caribbean and never were bored. Loved the junior suite - big enough for our 16 year old to come with us. It had a walk in closet that was perfect for changing. Had our cabin on deck 6 - most convenient to the bar. We loved the entertainment. We are not theater people, but we enjoyed Hairspray and first in flight. We caught the comedian and he was hilarious. We also saw 1977-the skating show - excellent. Also, the piano guy was a neat surprise - we ran into to him at the elevators. We also had the restaurant package but if you want a yummy, included lunch - Central Park has a sandwich shop that has the BEST roast beef sandwhiches.- Even my teen loved Wonderland. Our waitress was so friendly and helpful.(the food needs to be explained) We were not aware of the $14 p/p upcharge on the Japanese steakhouse, but it was well worth it. If you get a restaurant package - make the reservations right after you embark as soon as you can - they fill up fast. Oh, and the seafood restaurant was very good. I still taste the homemade cornbread/hushpuppies. We previously sailed Allure and didn't think it could be outdone - but I was wrong! I hope these ships can sail again without too many changes. Best memories and the best crew members. Read Less
Sail Date October 2019
We traveled with friends and wanted to experience the largest cruse ship. The evening entertainment was excellent and the food was good. Then only down side was the need for reservations for almost everything, including anytime dinning, ... Read More
We traveled with friends and wanted to experience the largest cruse ship. The evening entertainment was excellent and the food was good. Then only down side was the need for reservations for almost everything, including anytime dinning, and the long waits for elevators. The highlights was the play Hairspray, and lobster night in the dining hall. They only use tiny paper straws so expect your milkshake from Johnny Rockets to be very runny, and avoid slush drinks. The TV programming was limited but had Fox News, CNN and BBC but I missed financial news such as CNBC or Fox Business. The service was fast in the dining hall. Both times we had dinner, we arrived at 6 PM and left before 7:30 PM to easily make our entertainment reservations. We were recognized for being Gold or better Crown club members with a diving show and champagne which was nice. Embarking and disembarking was very fast with no waiting which was surprising considering the number of passengers. I did noticed that compared to my cruise on the Allure, Royal is employing a lot of small cost cutting measures such as no pens in the state room, somewhat lame celebrations on the Boardwalk, no gifts for birthdays or anniversary's, and little food variation on the day to day menus. also, the public bathrooms are few and hard to find. Also, although the app is very good when it works, write down your reservations because the app would sometimes loose everything for several hours and you may not remember your next event. Read Less
Sail Date October 2019
Symphony of the Seas is a fun, beautiful ship that has its pros and cons. Of course what is my experience with a ship may be very different than someone else. I think it is important to look at the pros and cons of any ship when deciding ... Read More
Symphony of the Seas is a fun, beautiful ship that has its pros and cons. Of course what is my experience with a ship may be very different than someone else. I think it is important to look at the pros and cons of any ship when deciding your vacation. It is your time and money and it is important to have an idea of what you may be in for. Pros: Lots of activities, friendly crew, great running track and gym. Solarium Bistro was a favorite and is included in your cruise fare. The food in the MDR was more hit and miss but great wait staff. Cons: With a big ship comes big crowds and lots of lines. They strongly need to reconsider how they handle the crowds for laser tag. It is a lot of fun and something multi-generational groups can do together. However, it was only up and running a few hours about every other day. Plus, the young staff running the laser tag had no idea how to handle the crowds. After our stop at Costa Maya was suddenly cancelled, it was announced that laser tag would be opened up. It was a disaster. My whole family waited and left the line after 2 hours except for my teenage son who waited 3.5 hours and did not get to play. Security had to be called at one point to remove a woman who was yelling at the man organizing the line because he was making more than one stand by line. He was allowing groups to play who had only been in line less than an hour and not taking those who had been waiting all morning. This was the most extreme example of the problem but long lines happened every time laser tag opened. One other big con was the up-selling on the first day. We went to the buffet on the first day and were approached five different times to upgrade to the specialty dining, one time to upgrade our beverage package, and another time to sign up for the (for a fee) cupcake class. This was our 5th cruise and we had never experienced this kind of up-selling before. Finally, anyone with COPD, asthma, or respiratory issues should know that smoking is allowed on the port side of the main pool. This is true for RC ships in general. We tried to avoid it by staying on the starboard side but sometimes it was impossible to avoid. Between 200-300 million people world-wide have asthma and around 100 million are affected by COPD, it is very troubling to me that smoking is allowed to continue in a very public area like the main pool. There are other smoking areas around the ship that do not cause as many issues. Read Less
Sail Date October 2019
We did the Eastern Caribbean tour on Symphony. It was a good cruise, the ship did not feel that crowded, some lines but they typically moved fast. Service was mediocre, crew was not very pleasant and bar service was pretty slow. ... Read More
We did the Eastern Caribbean tour on Symphony. It was a good cruise, the ship did not feel that crowded, some lines but they typically moved fast. Service was mediocre, crew was not very pleasant and bar service was pretty slow. Food was also mediocre, but not bad and not great (except for Lobster night, Lobster night was great!). We got a good value out of the drink package as drinks are at least $8 each. Perfect Day was a fun beach day, but felt a little rushed. Got off at 10:30, found a chair, had a couple of drinks then head to lunch then swimming with the pigs. Got back for one hour of beach (nap) time then boarded for early dining (late dining would have had another hour on the island). If you want good pool chairs on sea day, get ther by 7:30 am on day 1 and then 7:00 am each following sea day. If you want any pool chair and are not picky about your location, you can sleep in for another hour, but everything is gone by 9 am. Read Less
Sail Date October 2019
The ship was fine. Way overcrowded particularly at the elevators! Way too many kids for our age , will start cruising on less crowded ships with less kids!! We had dinner at chops steakhouse one night and the service was not very good and ... Read More
The ship was fine. Way overcrowded particularly at the elevators! Way too many kids for our age , will start cruising on less crowded ships with less kids!! We had dinner at chops steakhouse one night and the service was not very good and the steak was way overcooked. I would not choose it again, in the future. We dined most nights in the buffet line as we were put by the kitchen in the dining room when we chose to dine there. Our room steward did a very good job. The water show was excellent. We did not get to see the stage show as they had problems and canceled it. The ice show was very good as well. i would like to have seen a small swimming pool in the solarium at least. Rather than two hot tubs one hot tube would have been ok if they had a pool as well. these class of ships are no longer suited for seniors in my humble opinion. Diamond or not. They did not have a special line in guest services for diamond and up cruises either. All the shows should have a special line for diamond and up cruisers as well as special seating for them as well. Not enough attention was given to diamond cruisers either. Read Less
Sail Date October 2019
We had seen this ship while we were on another cruise, and were amazed by the size. We booked a stateroom, knowing we would pay a premium because it is so we. The nightly entertainment is incredible. The full production of Hairspray is ... Read More
We had seen this ship while we were on another cruise, and were amazed by the size. We booked a stateroom, knowing we would pay a premium because it is so we. The nightly entertainment is incredible. The full production of Hairspray is amazing, and the Hiro Show was spectacular. Pros: Gorgeous ship, like a Miami hotel. Very friendly staff. Lots of specialty restaurants. Very nice app that allows you to see your schedule. AmIng entertainment in the evening. They are VERY serious about hand washing, and everyone Moves through a handwashing station before they go in to the food area. During the day there are a lot of options for food that is included in the price of the cruise. Great adults on the area at the front of the ship. Cons: Room 14-723 is under the Flowrider attraction. At night the water that is stored for the attraction sloshes loudly, dampening an otherwise great stateroom experience. There is barely anything to eat after 11:00pm. If you are used to the open buffets and little food places on Carnival, you won’t find that here. Although there are a number of restaurants, most of them close after 10 or 11 PM, leaving one small place on the main deck. It has a very limited selection of sandwiches and some desserts. We always enjoyed the option of having ice cream and pizza or hotdogs on carnival, the ship does not have any of that available late night. We also enjoyed trivia, but the place where they have the trivia is called the honor bar, it has very limited seating, probably less than 50 people can fit in there. This does not work for a ship that contains over 7000 passengers. So we often find ourselves with nothing to do on the ship, and we head back to the room and just read. It seems like the smaller ships have a lot more options for food and activities during the day, I simply don’t wanna look at overpriced diamonds and watches all day, I want other things to do. Read Less
Sail Date August 2019
Family Went for my son's graduation trip and had a good time. Plenty to do on board. Many friendly staff. Good food. This was our 2nd cruise with RC and won't be our last. Kids (9,13,17) had a great time at the pool, arcade, ... Read More
Family Went for my son's graduation trip and had a good time. Plenty to do on board. Many friendly staff. Good food. This was our 2nd cruise with RC and won't be our last. Kids (9,13,17) had a great time at the pool, arcade, loved Sorento's and laser tag. We didn't catch the shows as they were bad timing for us and my boys really didn't care for them. Slides were awesome at the pool. Lifeguards at every area. Walk slow on deck around pool, many people slipped and fell. Rooms were clean and roomy. We had an interior promenade with window very nice. Bring earplugs if you're a lighter sleeper. The beds were horrible! So hard. The oasis had awesome beds. The symphony does not. Heard that complaint quite a bit around the ship. We enjoyed the food thought it was great. My boys aren't picky eaters. We really didn't care for Coco cay. Thrill park is overrated and small for the amount of people on island. Young and elderly had issues getting around. Tram is only for the pier. Should also provide it for the island. Overall great trip for us. Read Less
Sail Date June 2019
We chose this ship because I like big ships! Symphony is certainly that. We had smooth seas, but the ship is so large, i don't think i ever felt a movement in the week. This ship is truely impressive. Sooo many things to do for ... Read More
We chose this ship because I like big ships! Symphony is certainly that. We had smooth seas, but the ship is so large, i don't think i ever felt a movement in the week. This ship is truely impressive. Sooo many things to do for adults, children and everyone in between. i'll highlight a few of the things we particularly liked: - Don't miss the show Hiro. very well done and reminded me of "O" in Vegas. - The mexican "loco Fesco" eating area in the aft of the ship was very good for burritos, taco's and mexican breakfasts. Very good salsa bar (chili Verde especially) - if you like Jazz, the "Earth Wind and Fire" jazz band performs several times in the Jazz bar and the talent of those guys are simply amazing. - Playmakers sports bar is a big hit if there is a sporting event you want to see (Boardwalk) - Chops....im not exaggerating when i say i believe this was the best filet i've ever had. (and i traveled all my life) -Jaime's was outstanding. get their meat plank for starters! - Importantly, The size of the ship and the numerous things to do make it seem less obvious there is 6000 people on board. a real plus RC! - RC has embarcation and debarkation down!!!! The smoothest i've experienced yet with RC in their new Miami Terminal. Very Very well done. - If you enjoy "anytime dining" i recommend you reserve a time on their site. it makes is much nicer for you than winging it when you want to eat. - The Pinel Island tour was alot of fun. A very little slow paced island on the french side of St. Martin. We really enjoyed that. - Solarium is always nice when you want to dodge the Windjammer for eating. - Trellis Bar in Central Park is a wonderful way to relax with a cocktail (which i particularly like to do) and listen to guitar music. (come to think about it, we did this alot) enjoy your trip! this is truely an amazing ship i can't wait to go on the new Spectrum when it gets here, Read Less
Sail Date June 2019
We had sailed on the Oasis (Oct '17 & Nov '17), the Allure (Apr '18) and the Harmony (Sep '18) so it was only logical to try the fourth and largest of the Oasis class ships. The ship did not disappoint. It is ... Read More
We had sailed on the Oasis (Oct '17 & Nov '17), the Allure (Apr '18) and the Harmony (Sep '18) so it was only logical to try the fourth and largest of the Oasis class ships. The ship did not disappoint. It is beautiful and we especially love Central Park and the evenings of music. Our cabin was very nice, we especially like the dual wardrobe and chest that has been added for the Harmony and Symphony. Semi-reclining chairs on the balcony made for many pleasant nights. Entertainment was good. Hairspray and Ice Show were superb. Water Show was not up to the level of Harmony but still very impressive. The 2nd production number, Flight, was confusing and disappointing. The big problem was the food. WHAT HAS HAPPENED??? The Windjammer was poor with very little variety and food temperature was a problem. Will someone please teach the breakfast staff how to toast bread and keep pancakes from turning into rocks? Stop grilling the pancakes/french toast/waffles an hour in advance. We did not choose specialty dining much to our own peril. The MDR food on the Oasis and Allure was wonderful. The Harmony saw a slight decline. The Symphony ended up at the bottom. The food in the main dining room was chain restaurant quality. While service was superb, the menu lacked imagination and the food was mediocre at best. I really would prefer to wait until I have finished my entree to decide if I want dessert. Having said that desserts were monotonous. Could I please have a slice of chocolate cake that is not bitter dark covered in bitter dark ganache? When we complained about our dinner on one occasion, the manager offered a free upgrade to the filet mignon (normally offered at additional charge). I passed but my wife tried it. Although ordered medium-rare it came out barely pink and very dry. Maybe it's our fault for doing so many Oasis class ships back-to-back. Maybe we have just gotten bored with their repeating menus. Maybe we gluttons for punishment because we have scheduled another trip on the Allure in September '19. Hoping to see if the whole fleet has gone downhill or just the Symphony. Read Less
Sail Date May 2019
This was our 19th cruise. We have tried other cruise lines but are faithful Royal Caribbean cruisers, We have been on the other Oasis class ships and loved them but Symphony is just over the top.We checked in at about noon and were on the ... Read More
This was our 19th cruise. We have tried other cruise lines but are faithful Royal Caribbean cruisers, We have been on the other Oasis class ships and loved them but Symphony is just over the top.We checked in at about noon and were on the ship within 10-15 minutes. Much better check-in. Our standard balcony room was very nice and had plenty of storage. After we booked room 6160 we remembered that in the past when we were on the 6th floor that the lifeboats blocked our view. However, the lifeboats were tucked under so that they did not block our view. The entertainment was so wonderful and over-the-top I've never seen anything even close to this anywhere. Our first port was Roatan. We've never been there before. We took the excursion to Tabyana Beach. Although it was really hot, there was a lot of shade, the staff was wonderful and the beach amazing. Next we went to Costa Maya. We did not take an excursion but walked around the shopping area. Still very nice. We were a little disappointed with Playa Mia in Cozumel. We've been to Cozumel more times than I can count. The cruises always offered excursions to Passion Island which was a beautiful beach however, it's not on the list any longer.. Play Mia was crazy overcrowded with four ships in port. We got a cab back to the port. We have also been to Cocoa Cay a bunch of times. Had to find a quiet place to enjoy the sand and surf. Very annoying loud rap music. I guess it would be great if you had young kids and wanted to spend a bundle on rides. The food was good and included. I love this ship and plan to go on it again. There were a few "glitches" though or I would give it 5 stars. As we always do, we asked for a large table with a lot of different people. We were seated at a table so small and by ourselves that we had to move our rolls and other items to an empty table nearby. We asked the head waiter on the 3rd floor dining room (where we were seated) if we could be moved to a larger table with other people and he said" everyone at second seating is Spanish speaking." This was NOT true. The diamond concierge got us seated with a larger group of people on the 5th floor dining room. Ironically, those people had the same experience as we did. I also did not appreciate the spa staff standing out in the hallway pouncing on us as we walked by. Maybe if they weren't charging $55.00 for a basic manicure they would have more customers. I used to go to the spa and fitness center, but I feel like there are sharks in the hallway so I try to avoid it now. Read Less
Sail Date May 2019
We chose this ship because it is brand new, and we had a very good experience on Liberty of the Seas in its inaugural season. Food was overall good. Dinner in 150 Central Park was outstanding with great service, unique dishes, and very ... Read More
We chose this ship because it is brand new, and we had a very good experience on Liberty of the Seas in its inaugural season. Food was overall good. Dinner in 150 Central Park was outstanding with great service, unique dishes, and very upscale ambiance. Food in the various buffets was sometimes served warmish at best. A great variety of dishes to choose from. El Loco Fresh served a tasty selection of Tex-Mex options. I was not impressed by the Solarium restaurant, which had a pleasant atmosphere but only lukewarm food. Breakfast at Johnny Rockets was good if you don't mind a little wait while they cook it to order. It gets very busy at times. Dog House was novel but ordinary and only warm cole slaw to go with the sandwiches. Park Cafe was good for a quick bite and pleasant to sit in Central Park, which is less busy and congested than Royal Promenade. Did enjoy all the options at Royal Promenade, especially Sorrento's, and the Rising Tide which was my favorite bar on the ship with its personable bartenders and great drinks. The drink I ordered at Bionic Bar was not to my liking because it had coconut flavored liquor in a vodka/cranberry drink. Had a blast on the water slides and the Ultimate Abyss, and appreciated the staff who kept things moving and made sure everyone was safe. Pools were best earlier in the day or on port days when they weren't as crowded. We used My Time dining, on Deck 4. Big complaint here, the Casino is directly in front of the lobby for the dining room and the stale smoke drifts back, which is uncomfortable for those of us who are sensitive and a general appetite killer. We requested Savory Bites, the little rolls that used to be a regular part of the bread basket. The first few nights they were hard as rocks, but after a couple days the bakery must have made a fresh batch and they were better. We like our iced tea with lime, but in the dining room we could only get lemon unless we brought limes from the bar on our way in. We did get lime in our iced tea at 150 Central Park with nary a lifted eyebrow. I enjoyed some spa treatments but was annoyed by the push to sell costly products. If you have internet access, go online and look up the products to read reviews before you buy. Another big complaint is that the deck area that is a Promenade Deck on other classes of ships is a narrow running track behind the lifeboats. No more pleasant strolls looking out at the water. It's great for joggers but it's a dark tunnel if you just want to walk the deck and you have to try to stay to the side which isn't easy in the confined space. The upper decks are crowded with lounge chairs for sun bathers and not pleasant for just walking. Read Less
Sail Date May 2019
The ship is beautiful. The staff on this ship were not very friendly. They didn't really want to help you out. I have only sailed on Royal Caribbean and this ship is the only one I would not recommend. They were going to have a movie ... Read More
The ship is beautiful. The staff on this ship were not very friendly. They didn't really want to help you out. I have only sailed on Royal Caribbean and this ship is the only one I would not recommend. They were going to have a movie at the Aqua theater and they cancelled it for a staff party. Please don't tell mainly kids and then cancel. So we rented the movie and watched it in the room as to not disappoint the kids. One example of not taking care of passengers. I could go on. The cabin was outside balcony. It was nice. Liked the sofa bed was two separate twin beds. The main dining was good. The buffet was not good the food the was to be hot was cold. For breakfast you cannot get omelets in the Windjammer, we only found the in the dining room. That buffet was really good. Did not try any dining that cost extra. Hairspray was good. The dive show was boring. Getting on the ship was very smooth if you have all your paperwork done ahead of time. Getting off ship was easy until we went to get on shuttle. They need to get that organized. It is a free for all. Put a lady on first that need assistant which is fine until she could not put her foot in front on the seat. Everyone was then hitting it. Many little things add up but over all we had a great time. Read Less
Sail Date April 2019
We had been on the Harmony in the Mediterranean and loved it, so when it came time to choose a special occasion trip for the family we decided on the Symphony. We had Grandparents, parents and kids (3,6,11,14) and need something that ... Read More
We had been on the Harmony in the Mediterranean and loved it, so when it came time to choose a special occasion trip for the family we decided on the Symphony. We had Grandparents, parents and kids (3,6,11,14) and need something that would appeal to everyone. The new RCCL terminal is gorgeous and check in was easy and fast. Two families stayed each in a Grand suite ( the grandparents had one and a family of four had another using the comfortable pull out sofa for the parents and separating the big bed into two for the little ones but the family with teens wanted two cabins because they wanted two bathrooms. They chose a balcony cabin and a Central park view cabin directly across from them for the teens and were very satisfied. But this made dinners complicated. Except for one dinner in Izumi ( the best Hibachi chef ever) and one in Chops Grill, also excellent, we ate dinner separately. The adults tried Hooked for lunch and loved it ( a good price $19 per for lunch) for delicious seafood and El Loco Fresh (self-serve free Mexican). Coastal kitchen is OK, the food often strange with breakfast and lunch menus never changing and the dinners just acceptable. The service in the suite dining room is disorganized and you can wait forever for a coffee refill. One excellent server (Cecil) stood out. The Concierge Ruhel e-mailed me before the cruise and was wonderfully helpful. We loved the setting and the new ship is just beautiful. My daughter was very happy with the kids club and used it in the morning for a break. In the afternoon the kiddie pool was fun. RCCL now provided lifeguards and swim vests ( excellent). The older kids did everything, zip line, The Abyss slide ,the water slides, basketball, ping pong, ice skating etc. We love suite class. We made reservations in advance for all the entertainment so we could sit together even though half of us could waltz in. For good seats you need to arrive when the venue opens a half hour before the show. Hairspray was fabulous and I saw it twice!! I had seen it on Broadway and I think this cast was just as good. The dancers were extremely talented. The Ice skating show was good but the sound was so loud it hurt your ears. I didn't like the Aqua show ( just me) as it was a lot of stomping around and fighting, although the performers were obviously talented. The two comics who did a late night adult show in the Attic were very funny. Our room was beautiful, spotless with a good number of outlets.. and two televisions. The bathroom was enormous with two sinks. The bathtub/shower was impossible to get out of without falling. A suite should have a walk in shower. The lounges on the balcony were comfortable. The only excursion we took was in Nassau - Deluxe beach break. There was nothing deluxe about it. Half the ship went on three crowded ferries. It took 45 minutes to get there and two hours later we had to go back. Unless you hurry off the ship and make the first ferry you won't get a lounge chair anywhere near the water. The lunch was OK, the people pleasant. 4 small bottles of water cost $13+. They drop you off in town and it is a very very long walk back to the ship in the blazing sun. Everyone had a good time, the weather was beautiful and the ship unbelievable. Read Less
Sail Date April 2019
Symphony of the Seas Ratings
Category Editor Member
Cabin 5.0 N/A
Dining 4.0 3.8
Entertainment 5.0 4.4
Public Rooms 5.0 4.3
Fitness & Recreation 5.0 N/A
Family 5.0 4.2
Enrichment Activities 3.0 N/A
Service 4.5 4.3
Value for Money 4.0 N/A

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