289 Royal Caribbean Harmony of the Seas Cruise Reviews

Had a chance to try one of these giant cruises with my wife and 12 year old child. We've been on a number of other cruises and on most of the other cruise lines, so we figured it would be interesting to try something new. First off, ... Read More
Had a chance to try one of these giant cruises with my wife and 12 year old child. We've been on a number of other cruises and on most of the other cruise lines, so we figured it would be interesting to try something new. First off, Harmony of the Seas is an impressive structure, and we enjoyed the first day simply trying to find and see everything there is to see: Surfing the waves, ice skating, zip-lining, wall climbing, there's lots to do. Getting on and off the ship was a breeze, especially if you organized your set sail pass before leaving home. But the overall experience here is more like staying at the Mall of America than being on a cruise ship. The boat is designed in such a way that unless you have a balcony cabin, or go up to the very top deck, you hardly ever even see the ocean. And there are so many people that you don't really have a chance to make new friends-- from our perspective, just too many people for an enjoyable cruise vacation. On the plus side: our interior stateroom was large, modern and bright and our cabin steward was wonderful. We were on the 8th level, near "Central Park," which meant we had easy access to fresh air and food at the "Park Cafe." Food in the Park Cafe was some of the best on the ship-- a good roast beef sandwich and they will make you up a nice sandwich. Good stop for a lighter breakfast too. At the aft of the ship on level 8 is the "Boardwalk" which features a great hot dog cafe. Really excellent hot dogs and polish sausage available with kraut and/or peppers. Up top, at the front of the ship, is the Solarium which has a more limited menu, but generally good food without the crowds. You will want to eat many breakfasts and lunches there. The recreational staff for the flow rider, zip-line, climbing wall and ice rink were all pleasant, helpful and attentive. Getting off and on the ship during port days was relatively easy. The entertainment on board was well above average and we enjoyed the shows more than usual. My favorite feature was the real jogging track on deck 5-- you could actually run! Best jogging track at sea. And 12 laps around this ship = 5 miles (that's how big it is!). The main dining room (and there are three of these, all stacked on top of each other at the aft of the ship and all offering the same menu) was just so-so. The best dish we had was the chicken coq au vin and the rack of lamb (although portions for the lamb were especially small-- so you might want to ask for two). Roast beefs, steaks, seafood dishes, soups and appetizers were all rather bland and not as good as most of the other cruise lines we've been on. Service was not as attentive either. If you wanted coffee or tea after dinner you needed to catch somebody and ask for it. Same with condiments or dressings. Sometimes we'd get delivered the wrong dish, and need to remind the waiter that we had ordered something else. The "Windjammer Marketplace" up top, which serves as the buffet, was often better-- and it seemed like the wait staff there were more friendly, helpful and relaxed. Some options, like the stir fry, curries and ethnic dishes were excellent. Others, like the hamburgers, were awful (if you like a good hamburger, you'll need to pay the up-charge to eat at Johnny Rockets-- something that we were not inclined to do). Most disappointing was the pizza. There is a pizzeria that is open until 3am on level 5, but it was by far the worst pizza that I've had at sea. One slice was enough, and we never went back. I imagine all of the premiere restaurants where you pay an additional fee offered much better food and service, but we were on a budget this time, and so we didn't try any of the specialty restaurants (and there are many). As for the port stops, Laberdee Haiti is basically a "company town" where the cruise line owns the peninsula (and won't let you out!) So you won't even see Haiti; instead you'll get to hang out with 6000+ other shipmates in the sun to shop and eat. We opted instead for an excursion to Amiga Island-- A small coral cay about a 25 minute boat ride away. Loved it-- only about 25 other people, nice ocean swimming and a great place to relax. In Falmouth, Jamaica we got ourselves outside of the cruise dock compound and took a long walk around. We ran into a 72 year old retiree on a bicycle who took us on a tour of the local public school and pointed out some highlights of the town. A lovely day. And in Cozumel we got too the local taxis and had them drive us out of town to a local beach bar for a day of relaxation away from the crowds. Our main complaint about this ship was of feeling closed in-- like we just spent a week inside a shiny mall rather than relaxing at sea. And there is so much going on, with so many people, that this is not the ship for those that want to relax. And from the perspective of our 12 year old, there was so much going on at the same time that he felt overwhelmed-- and ended up doing a lot less than he did on other smaller cruises where he got to make friends and get to know the staff better. I think this is the first cruise we've ever been on where we were happy that it was over. Would we do this cruise again? Nope. This is a cruise for people who want an "all-inclusive resort," and not an experience at sea. Read Less
Sail Date January 2017
The ship is new and clean and has numerous activities to keep you entertained if you can find the activities (the ship is huge) and/or have reservations. You can't make last a minute decision to attend a show or else you will be ... Read More
The ship is new and clean and has numerous activities to keep you entertained if you can find the activities (the ship is huge) and/or have reservations. You can't make last a minute decision to attend a show or else you will be standing in line hoping someone with reservations has cancelled. Food was good in the MDR and Marc our waiter was outstanding. I wasn't impressed with the Windjammer. The staff was friendly, but the variety of food choices was lacking. Harmony is missing the small personalized touches that smaller ships offer. I was well aware that there was approximately 7,000 people on this ship. You know it by the lines in the food establishments, shows, pool areas, bars, elevators, etc. Harmony does not feel like a cruise ship. It feels like a floating resort. If you cruise because you like the feel of being on the water, Harmony is not for you. Harmony scores a ten for embarkation and disembarkation. We will be returning to Celebrity for all future cruises. Glad we did tried the mega ship, but won't be doing it a second time. Read Less
Sail Date January 2017
We chose this cruise because we previously sailed on Allure of the Seas, and had a phenomenal time. We were hoping that Harmony would provide the same experience, but unfortunately, it did not. We also chose this specific itinerary ... Read More
We chose this cruise because we previously sailed on Allure of the Seas, and had a phenomenal time. We were hoping that Harmony would provide the same experience, but unfortunately, it did not. We also chose this specific itinerary for St. Thomas and St. Martin, and both were amazing. They could skip Nassau, Bahamas. The ship is in excellent condition. But things are noticeably tighter. Windjammer and the Main Dining Rooms are prime examples. The tables are closer, and you feel like you're constantly bumping into everyone. Would think this is because of the sheer size of the ship, but we never felt this way on Allure. Elevators also seemed to be a chore as well. On this ship, you just feel the number of people much more than Allure. The food on board was mixed. The Main Dining Room actually had the best food, and was actually quite good. We enjoyed every meal in the Main Dining Room, and the service was phenomenal. As far as specialty restaurants, I'll preface this by saying we normally always prefer the specialty restaurants to the main dining room. We have sailed not only Allure, but also several Celebrity sailings, and always look forward to the speciality restaurant meals. But the speciality restaurants on Harmony were average to terrible. 150 Central was good, but average when compared to a similar restaurant on board. It was not the same experience since they switched chefs and concepts. The scallops that several in our party ordered were chewy. I thought they were being dramatic until I tested for myself, and found them to be closer in texture to bad calamari than what fresh scallops should take like. But all the other courses were quite good. Wonderland was a DISASTER. The service was terrible, and the food was average to bad. We were seated for over an hour before we even got our first course. To put into context, the restaurant was half empty, so it wasn't a volume issue. Nothing stood out, except the deserts (which to be fair, were the best on the trip). The experience was so bad that we went to guest services and were immediately refunded our money. The service was just OK. The staff wasn't as helpful as usual. That wasn't across the board, and we definitely had great service at times. But there was just a general sense of dissatisfaction among staff, which came through. There were some great entertainment options. The Fine Line (outdoor diving and water show) was by far the best. It was easily on par with any Cirque show you'd find in Vegas. The skating shows were also top notch. Grease was ok - probably could have cut some parts. The crew did a great job trying to get everyone in the party spirit at night, and the Red party was a highlight. Shore excursions were AMAZING. St. Thomas and St. Martin are some of the best islands in the Eastern Caribbean. No problems getting on and off the ship, and the excursion planned through Royal (Champagne Cat sailing in St. Thomas) was one of the best excursions we've ever been on - Highly recommend! Overall, we had a good week. This was not a bad cruise by any means. We really enjoyed ourselves, and made a lot of great memories. But can't say it was our best one yet either. Hopefully Royal can work out with issues with this ship, and make it as great as the others in the fleet. Read Less
Sail Date January 2017
We had always wanted to go on a brand new ship, so when these bookings first became available we jumped on the chance. We completed all the steps for online check in to make embarkation faster. When we arrived to the port we still ... Read More
We had always wanted to go on a brand new ship, so when these bookings first became available we jumped on the chance. We completed all the steps for online check in to make embarkation faster. When we arrived to the port we still had to wait in the same lines, retake our pictures (Twice) produce documents and method of payment. We were in a suite so we were able to board rather quickly after this but no quicker than other ships without this feature. Ill cover some good things first: Park Cafe-Roast Beef Sandwiches, fresh made salads, soups, etc. This place is fantastic. Main Dining Room-we had my time dining and was able to secure the same table a wait staff every night. Food was delicious as well. Entertainment-Grease was Fantastic as was our Headliner. Ship-She's beautiful very awe-inspiring Cantilevered whirlpools are outside the solarium and are much larger than other ships. Our 4 year old was able to enjoy this with us. Adventure Ocean- Amazing staff and content. My LO did not want to leave and was begging to go all the time. She brought home several items from the week. Sabor-Best food we had on the ship- although they no longer do tableside guacamole. Now lets get to the not so good things: Crowds- Being a new ship you travel every sailing at capacity. We also had a large amount of foreign folks on board with us. Not usually an issue until it came to common courtesy. If you wanted to get onto an elevator it was a fight, if you wanted to get off it was the same. We actually had people push us onto and off of elevators. When confronted they acted like no wrong was done on their part. We tried to avoid the windjammer as much as possible but sometimes it seemed it was the only convenient place available and trying to find somewhere to sit could take 20 or more minutes. Pool chairs are few and far between. I did not see anyone moving things off chairs. At the T shirt sale people were taking 10 shirts off the rack at a time, going through and getting what they wanted and throwing the left overs in a pile on the floor. At the last Bingo Jackpot one man won all 3 games and never once called a bingo. As soon as someone else claimed bingo he stood up. Was very unusual and almost seemed like it was set up. Showed up early for shows only to find no seats available - with reservations. We had staff telling us how much they disliked the ship-whether they did or not, you shouldn't be expressing this to guests. Our cabin had a large RED stain in the carpet. Juice/Blood/Marker I had no idea. The room steward could only say "Its been cleaned its fine" . Like i said we were traveling with a 4 year old and we had to ask for towel animals. She would put them on her bed and after a day or two he would take them away. We MISSED SAIL AWAY due to the muster drill. So disappointing. We were given WOW bands because of having a suite. You can use these to purchase items and sign into reservations etc. If you are in a pool you must still take it off to get a drink from the bar staff and you CAN NOT use it to get on/off the ship. Disembarkation was OK because we had MOBILE PASSPORT. If you do not utilize this or walk off with your luggage be prepared to take 2 hours to disembark. Our neighbors were constantly smoking on their balcony. We would call to report and nothing was ever done. Most of the time making our balcony unusable. The Junior suite bath tub is very small and only has a small flat portion before curving up the side. It also has a half door and no curtain. You get water EVERYWHERE. Plus the stopper is in the middle of the floor and you step on it constantly causing the water to collect. Bad design. We will stick to smaller ships from now on. Read Less
Sail Date January 2017
There are lots of things to do, so people only interested in activities may be happy, and the dinners were fairly good, But the ship has some problems. I think it's understaffed, since everyone (including waiters and cabin ... Read More
There are lots of things to do, so people only interested in activities may be happy, and the dinners were fairly good, But the ship has some problems. I think it's understaffed, since everyone (including waiters and cabin attendants) work hard, but service overall is not that great. Due to the size, you lose something. You can't get omelets in the buffet - only in sit down dining rooms. If you want a coffee or iced tea mid afternoon and are on the Solarium level (deck 16) the nearest place is on deck 8. Even with show reservations, you need to get to shows early or end up in poor seats or standing. And frankly, while the performers are very good, they are wasted in the shows (Other than a fairly complete performance of "Grease"). There were technical or weather problems with multiple shows - frankly, I felt like this was a shakedown cruise. Read Less
Sail Date January 2017
We expected DIAMOND PLUS experience. Did NOT receive. The Diamond Lounge, to which we were appointed, had the feeling of a closet. We tried 3 evenings to make it work for us, but gave up and never went back for anything. The seating, ... Read More
We expected DIAMOND PLUS experience. Did NOT receive. The Diamond Lounge, to which we were appointed, had the feeling of a closet. We tried 3 evenings to make it work for us, but gave up and never went back for anything. The seating, even the overflow was crowded. The happy hour food did not equal the fine experience of the QUANTUM CLASS Concierge Lounges. Not even any crackers. The morning continental breakfast lacked cereals. One disappointing morning was all it took - never returned. It is out of the way so we never enjoyed any cappuccino break. CABIN: Had to request a robe, also toiletries for the room - was told "you have to request them now". (asked around and other D+ did not have this same experience). ELEVATORS: noticeable lack of signage inside the elevators. The light strip for the floors mostly had nothing noted for what you might find on that floor. Tried to use the JOHNNY ROCKETS "buy one get one milkshake" coupon - was told we had to pay a $7.95 cover charge. Never got the milkshakes. Did get our PHOTOS w/coupons. INTERNET: Intermittent, and was a p.i.a. to use! kept throwing us off. If the idea was for us to give up trying to make it work, RCI succeeded. Real runaround by Guest Services and then had to wait for someone to be available at the IT kiosk on Promenade. Beyond aggravating. SHOWS: all good, but p.i.a. to reserve and then to get seated, because preferred seating has also been eliminated for D+. Never got to see the Aqua Show because of our reservation got changed and we didn't want to stay up till late to see it. WINDJAMMER: excellent food, excellent service - never disappointed. Can be challenge to find seating during peak times. Staff was always willing to help with any request. WASHY-WASHY strictly enforced. BIGGEST COMPLAINT: No indoor afternoon MOVIE - movies only shown on outside screen. If you needed to be out of the sun or weather was rainy, you couldn't see it. The SOLARIUM only had hot tubs which looked like 20 bodies to a tub. No nice pools like QUANTUM class. No easy listening music before or after dinner, near the restaurants. The PROMENADE was where the action happened. imho: chaotic venue - too much happening in one spot. If you are YOUNG, you might appreciate the merry-go-round, flow rider, Abyss, waterslide, water park for kiddies, outdoor pool, and the other venues geared for the young set. We are SENIORS. imho, HARMONY is not for our age group. However, I think young families or the under 50 crowd will love this ship. We appreciated our Cabin #12664 - great location. Plenty of storage, etc. Great Cabin Steward. Not able to do the action-packed on board activities, we used the cabin and balcony alot. TV reception was decent w/CNN. The $8 (one way) TAXI into Cozumel was stressed, for "$hopping". Many shops in town, were available on the pier, an easy walk off the ship. Plenty of great souvenirs and food/beverage to experience Mexico on a limited budget. NEXT CRUISE DESK: great staff with GREAT hours. Booked our next cruise on CELEBRITY - hate to admit we no longer can do the sun and other fun things on the HARMONY. We will miss the D+ class treatment, but RCI has pulled the plug on it for us. CELEBRITY promises a cruise experience we used to enjoy, when leisure cruising was a new experience for the average person. The HARMONY was not a bad cruise - just the wrong ship for us. Very Disappointed, but will give "10" to the service providers. Guest Services....well, that place is a mess. On EMBARKATION DAY, every station should be manned. Only 2 people is not enough! Best part of this ship: self embarkation in Ft Lauderdale. Qued up by 6:10a.m., deck 5, and off we went by 6:30a.m. $15/day to park. Affordable. Port crew were cordial. Read Less
Sail Date January 2017
The ship itself is beautiful, however; if you're a retiree or active senior, this is not the ship for you. Marketing is targeting those with families. There were 1,200 kids (under 18) on our January voyage - imagine the shock in ... Read More
The ship itself is beautiful, however; if you're a retiree or active senior, this is not the ship for you. Marketing is targeting those with families. There were 1,200 kids (under 18) on our January voyage - imagine the shock in finding that many unsupervised kids, many of which ignored the posted rules; were found running, screaming and/or leaving a trail of litter on the upper deck. Disney is ideal for combining young families, along with seniors - RCI is not. We also experienced our fair share of rude adults who felt an entitlement - by cutting in lines or closing the elevator doors before guests had time to get on. On one occasion I had to ask teens to get on or off the elevator as they were holding the door open, yelling back and forth at their friends. No movies for adults, unless you enjoy movies such as Trolls. Too much idle time. We tried to play shuffleboard but after about an hour, two sweet and handsome boys from Australia wanted to play so we went to see if we could play ping pong...no luck here. On the very last night we finally caught a time whereas there were no wild Indians playing putt putt golf. To say the least, there were very few non-fee related activities for adults, unless you want to share the pool with 2K other guests or bake in the sun in the Solarium. The bionic bar lost it's hype by Day 2, along with the Rising Bar. Entertainment/shows in the evenings were excellent and beyond expectations. Main Dining Room, excellent service. Johnny Rockets - we paid for an overcooked/dry/tasteless burger masked with mayo, pickles and onions along with tasteless fries (try a complimentary burger at the Mini Bites w/sweet potato fries..so much better). Solarium Bistro was excellent for breakfast and lunch...little did we know that we had an option to make dinner reservations, once on board. I was pleasantly surprised by the quality of food in the Windjammer and extremely impressed with the added wash room as you entered. Due to the design/walls or some may call them barriers, you'll find cramped seating - especially along the back overlooking the deck below. Merchandise in the stores were either high end or undesirable quality for the price - if I want Guess brand, I can find it at any box store or discount mall. Lastly, RCI should NOT advertise a $10 t-shirt sale as ONE HOUR ONLY, creating a mad frenzy, when the sale was available for 3 hours - it happened on two separate sales, that I know of - totally bizarre. Kukos to the overwhelmed staff - you did a superb job in spite of your obstacles. Loved the ship overall, it's just not for me! I would prefer the orderly fashion on the Oasis or Allure. Read Less
Sail Date January 2017
The ship was the appeal but didn't live up to expectations. It is definitely a family ship considering there was 1200 kids onboard. The technology is impressive, but the bionic bartender and rising bar wore thin quickly. Did one ... Read More
The ship was the appeal but didn't live up to expectations. It is definitely a family ship considering there was 1200 kids onboard. The technology is impressive, but the bionic bartender and rising bar wore thin quickly. Did one excursion to Raggae Hill which was extremely a waste of money and did talk to the excursion group onboard and heard nothing more. It was a Royal Caribbean excursion. The staff, food, cleanliness, shows and service were great. The fear of long lineups never occurred and the embarkment and disembarkment were the easiest we have been through. The Central Park and Boardwalk areas were quite impressive. There is still too many things you have to pay extra for - including your deluxe drink package does not include Starbucks. We will not do another large ship. We will continue to cruise with the smaller ships. Still disappointed there was no follow through on our complaint about the excursion. Read Less
Sail Date January 2017
We are RCCL Diamond members and normally love their ships. We have been on Oasis and Allure several times each so had much anticipation for the new ship, Harmony. Basically the ships look alike with some improvements, additions and some ... Read More
We are RCCL Diamond members and normally love their ships. We have been on Oasis and Allure several times each so had much anticipation for the new ship, Harmony. Basically the ships look alike with some improvements, additions and some disappointments. We missed the pool in the Solarium for one thing. The nighttime entertainment was very good and were well rehearsed. Especially liked the Ice Show and Grease. Disappointed that the Diamond Club was down in the basement with no view or windows, not to mention overcrowded with the overflow being sent to the Jazz club next door. The first few nights they did not have enough staff to handle the crowds. It did get better. We were disappointed with the TV channels and programming in the room as we normally retired after the evening shows but found kid and children programs in abundance but very little in normal adult movies or shows. Very disappointed in the selection of CNN and HLN as the channels for the coverage of the Inauguration of the President. Found it very anti-Trump and it was not an enjoyable experience. Found very few activities for adults during the day unless you were into gambling or sitting by the pools. Perhaps lecturers on different interesting subjects or adult or family movies in the theatre would fill some of the idle afternoon hours. Our dining room experience was very good. Our wait staff was excellent and strived to provide wonderful service. The food was very good. We had dinner at Chops one night and were underwhelmed. The normally wonderful steaks were barely warm at best. The Windjammer offered good food and service but it was difficult to find seating at times. We were pleased with the new and improved Internet Service and liked that it was by the day not hour. Embarkation and Debarkation went smoothly. We were off the ship and at our car within 1 hour of our departure time. Wish that RCCL would give more thought to adult programming on TV at night after shows. Ports are the same if you have traveled to caribbean before so we were aware of the options available and don't necessarily cruise for the ports. Probably will not cruise on Harmony again. Read Less
Sail Date January 2017
Just back from a week in the Caribbean on the Royal Caribbean “Harmony of the Seas”. Harmony can be described in two three-letter words. The first word is “BIG”. With about 5500 adult passengers, 1500 children, and probably 2000 ... Read More
Just back from a week in the Caribbean on the Royal Caribbean “Harmony of the Seas”. Harmony can be described in two three-letter words. The first word is “BIG”. With about 5500 adult passengers, 1500 children, and probably 2000 staff, this boat is a little floating city. If you go to the various traditional areas of the ship, it's like any other, except there's more of it. But it also has room for some special areas. “Central Park” is pleasant, and one of the quieter areas. Several specialty restaurants are located there. There's a “Boardwalk” with hot dogs, games, etc., a huge water slide, fast food galore, and a 5th avenue style Promenade, etc. I'm quite sure that the families with kids loved it. For adults, a couple of restaurants, “150 Park” and “Chops Grille”, were worth a couple of visits. (We didn't go to the Japanese or Italian restaurants. The former was mainly sushi, which my wife doesn't eat. The latter appeared to be quite ordinary, which didn't appeal to we former New Yorkers at all.) Let's see, there's a jogging track, a basketball court, classes to take, etc. Entertainment and was plentiful and good. Specifically, the jazz band was very good, and they had a nice piano bar, classical guitar, dance bands and comedy clubs. A lot to do. The staff is quite nice, as well. OK, the second descriptive word is “ZOO”. There are just too many people on this boat! The main buffet dining room was huge, but for much of the day you couldn't easily find a seat. There are three large dining rooms, but there often are long lines. (You can make reservations, which helps.) The food was presented well, but often not very good. If you want to use the the large gym, go early or you won't get a machine for a while. The deck chairs are often very full. (The Solarium in the front of the ship at least gets you away from the noise a bit, but in general, quiet areas are hard to come by). And there are times when you can't go to the special areas without encountering 5th Avenue at Christmas – read “panic attack”. Other issues: they haven't done a good job of containing the cigarette smoke from the casino; embarking and dis-embarking appeared disorganized (due to 7000 passengers, most likely); entertainment featured some talented people, and some really good shows (e.g., ice skating and diving), but we thought that some of the choices were strange (e.g., a 46 year old musical, and a very silly show about Columbus). Bottom line? If you're a family with kids, go for it! Similarly, if you're a 20 or 30-something who wants to “do the town”, you'll like it. If you're older, or just want to relax in between ports, or want really good food, not so much. For us, we'll stick to the smaller boats. Read Less
Sail Date January 2017
Summary: We booked this cruise last minute to join some family members. I read all the reviews, but honestly could not believe Royal's best and latest ship could really have so many issues. Well, believe the reviews and save your ... Read More
Summary: We booked this cruise last minute to join some family members. I read all the reviews, but honestly could not believe Royal's best and latest ship could really have so many issues. Well, believe the reviews and save your vacation. This was the only ship my family was ready to go before it even ended. In the end, all we can really tell friends and family is that we received a great upgrade at no cost and sailed the largest cruise ship in the world. Background: There was a total of 13 extended family members on this voyage ranging from 10 to 60. I've sailed Carnival, Royal, NCL, Disney, etc. I love new ships! Hotel information: My family stayed at the Marriott Towneplace Weston to get rid of some Marriott points. Ship information: 1/14/2016 sailing, Cabin 9666-Balcony, Deluxe Drink Package purchased, Excursions purchased Activities: Service: Service was a hit and miss. We booked a gty cabin 26 days out and were upgraded to an Oceanview and then a balcony. I'm assuming because we were celebrating out anniversary, but I'm not sure. We were so excited and thankful by the generosity of Royal. However, it was never consistent after that. Bars/Extras: There were two times I ordered a pina colada and received a virgin drink (confirmed by waiter/bartender). No big deal as I had the drink package, but I would have been upset paying $13 for a milkshake. Port & shore excursions: Great weather & ports-Labadee is a great port and very well kept. Drink package access available on Labadee, but Pina Coladas were not available, but there were other options. Lunch was very good, but meat should have been covered to keep flies away. There were many flying all over the meat and the staff could care less. Travel to embarkation port: Charleston, SC to Port Everglades, easy as we usually sail from Miami Cabin: 9666- Oceanview Balcony- Great location, right outside the elevators and Dazzles. Minimal outside noise and lots of space. Great view! Sadly carpet already has nasty stains- Day 1 Our room was clearly not vacuumed when we boarded as there was medication and food? right in the middle of the floor. I called to have it cleaned and she came quickly, but acted as though I inconvenienced her. Our room steward was very efficient, but not the friendliest and had a habit of just walking into the stateroom without knocking (if the DND sign was not present). Dining/Activities/Entertainment: I reserved all shows and dining times prior to boarding. Dinner times worked out perfect with exception of day 1. Food was average at best, but Andrea (unsure where she is from) and Maria of Jamaica were great! The layout of the Windjammer is crazy and simply doesn’t work. Many guests I spoke with during the cruise were upset about the lack of employees for crowd control. No use of lines and guests constantly hovering so close one could hardly put food on a plate. I thought I was just being picky, but others expressed the same feelings. This was just awful and I've sailed NCL Escape during spring break with over a thousand kids. The ice cream machine was set on a slow setting or either broken the entire cruise. It would take almost a full minute for one cone…seriously. Many guests advised the staff, but it was never resolved. Shows on the other hand ended up being a nightmare. Day 1 and 2 of the Fine Line aqua show ended up being cancelled. Big disappointment, but things happen. What irritated me was how the cancellation was handled. Our day 1 aqua show was automatically rescheduled to another day...overlapping another show. No problem, at least the ship rescheduled it as Fine Line and Grease were our only must see shows and any others were a treat. Well, the time Harmony rescheduled us to in the system on day one was not updated in the system when they changed the time again and we arrived 15 mins late and could not through the mass of people to see if we could still be seated. We ended up missing Fine Line and our originally scheduled show. At that point everything show wise just snowballed. We finally saw the show, but I took 3 attempts. Fine Line- Great performance, but RC should have a backup show option since there are so many issues with the aqua theater. A comedy show or movie could easily be held there if there are water pump issues like we experienced. Grease-Great performance and a must see, but the guests were awful. So many ppl recording the show. Literally holding the phone to the side not to interfere with their view, but block others. Never experienced this in any theater at sea or land. Comedy show- I thought it was awesome they did family shows in the theater. Comedy shows are usually my top compliant on most lines because of small venues. Pools/Jacuzzi- lots of options/space. Slides/Flowrider/Rock wall/Etc.- Fun and kept the pool crowd levels down. Casino was overwhelmed with smoke...glad it was tucked away. Passed on the spa as it smelled like smoke during the tour. Children's clubs- My son did not step foot in the camp after reading the activities. He was disappointed it wasn’t as active as previous kids clubs he experienced. Arcade was basic and that’s coming from someone who barely played games as a kid. There were even a few games broken. Disembarkation: Total mess, it reminded me of when I sailed out of Jacksonville. I vowed never to return. Summary: Everyone wants to try the Oasis class, just make sure you don't spend an arm and a leg. Simply not worth it. We wont be cruising RC in the future. Read Less
Sail Date January 2017
Selected this cruise as we wanted to experience RCCL as we have cruised with Princess, Norwegian and Celebrity. Overall: Average - For a new ship the public areas showed a lot of wear & tear. Many seats with fabric were stained, ... Read More
Selected this cruise as we wanted to experience RCCL as we have cruised with Princess, Norwegian and Celebrity. Overall: Average - For a new ship the public areas showed a lot of wear & tear. Many seats with fabric were stained, glass railings and elevators were covered with finger prints. The staff to guest ratio was below par. Suite Lounge/Restaurant - Staff were very service oriented but unfortunately not enough of them to handle the crowd. This I believe is due to the fact that in addition to suite guests the upper C&A members are allowed to use the area. Poor location as the view is of the children's water park below. Chops Grill - Very nice dining experience, above average service and sitting in the courtyard is very nice in the evening enjoying the guitarist outside Jamie's. Solarium Pool Area - Best area of the ship. Well maintained, plenty of lounge chairs (yet not on top of one another) and space in the sun as well as shade. Location of the abr would be better if it had a view. Read Less
Sail Date January 2017
Stateroom with ocean view balcony and loved the cabin, a lot of storage space! Water slides were fun if you get there early before the crowds. Food was okay, not much for Gluten Free compared to the Allure. Grease, Columbus, ice show, ... Read More
Stateroom with ocean view balcony and loved the cabin, a lot of storage space! Water slides were fun if you get there early before the crowds. Food was okay, not much for Gluten Free compared to the Allure. Grease, Columbus, ice show, comedy and Headliner (7th Heaven) were great but did not care for Aqua show (fine lines). A lot of toddler, young kids and even an infant in all the hot tubs. 90's show on Royal promenade deck was not as good as the 70's show on Allure. Ship had to change itinerary due to weather and went to st Martin, San Juan and labadee, all good Ports. Ship was very rocky eve with little waves and Allure was much smoother. Entertainment director was okay along with the waitstaff. All friendly but felt the staff on Allure were more personal to our gluten free needs and went out of their way. Embarkment was good but leaving at fort Everglades was delayed because there was no officer available to check out guests with mobile passports, finally showed up 15 min late. I would cruise RCL again but maybe another ship Read Less
Sail Date January 2017
Overall the cruise was fine. Having been on more than a dozen cruises and many of them with RCCL our expectations of the Harmony weren't met. Some of the reason were beyond RCCL control such as change of itinerary due to weather and ... Read More
Overall the cruise was fine. Having been on more than a dozen cruises and many of them with RCCL our expectations of the Harmony weren't met. Some of the reason were beyond RCCL control such as change of itinerary due to weather and the weather itself. As we were very disappointed in our room overlooking the Boardwalk, we were willing to pay for an upgraded room with an ocean view. After spending hours in line at guest services, we were told to come back in a couple days to see if there was availability. Being a Platinum member, I was surprised that no effort was made to accommodate us, even after the couple days. Between being able to see directly into others rooms, they seeing into ours and the noise, these rooms are not restful or relaxing, tainting our entire week. The change of itinerary impacted resteraunt reservations and specialty resteraunt reservations, we had to cancel 2 dinner reservations and were not able to make all the shows, as reservations were required. The room stewards and wait staff were all fabulous. The Starbucks crew was terrific. We were very surprised that on days that became "rainouts" RCCL did not have other indoor activities available. We will cruise again on RCCL, however, only on smaller, more personable ships. Read Less
Sail Date January 2017
This was our second RCCL cruise - first on Allure its inaugural season, and this time on the Harmony. Without question, it is a beautiful ship. The shows were fantastic: the stage shows were energetic and the cast members talented, ... Read More
This was our second RCCL cruise - first on Allure its inaugural season, and this time on the Harmony. Without question, it is a beautiful ship. The shows were fantastic: the stage shows were energetic and the cast members talented, beautiful, and enthusiastic; the aqua theater show was mesmerizing and unique. The food in both the main dining room, windjammers and quick service areas were consistent and delicious. Above average for sure. Our main dining room server, Natasha (Silk, Table 808), was exceptional - she was the only one the entire cruise that treated us as a valued guest, and more than just a faceless number. The captain is also charismatic - much more so than the cruise director. Aside from that, we were very disappointed. Having sailed 10+ cruises on DCL, we miss the "soul" that every ship in that line has. Their crew are family. They treat every person as though they are the first family they have served, no matter how long their contract has been. You don't feel nickel-and-dimed. On RCCL, both cruises we felt as though they took every opportunity to make you feel like you had to pay extra to get the basic service, and even then you were let down. Examples: 1) Towels. This is an easy one. Just let people take the towels they need, without unneeded hassle. Have them readily available on your private island. I can understand requiring your seapass card and having a $30 fee if they aren't returned for days where you are in general ports of call, but while on the ship, or the private island? It creates anxiety where there need not be. 2) Chops Grille. As said above, the food in the main dining rooms is great. So, paying extra for the specialty restaurants, you expect an above-and-beyond experience. We didn't get it. The food was no better (though still delicious), but the service was way worse. Our server took forever to come to our table (despite ours being one of the first of the evening), couldn't understand our drink orders (gin and tonic, caipirinha), didn't come back to fill up our water glasses until nearly the end of our multi-course meal, and spent the longest amount of time with us explaining how important the surveys are and how important a good review means to them. For comparison, on DCL, we eat regularly at Palo and Remy, and always feel like it's a step above an already great main dining room experience, both in service, comfort and food quality. 3) Room Steward. I completely get it - it's a tremendously big ship, and they are very likely not staffed properly. But we felt like we had to be a squeaky wheel to get the very basic level of service. First night, the sofa wasn't converted into a bed for my daughter. I ended up doing it myself. It was never converted back into a sofa during the day until we hunted him down and asked for both morning cleanup and nighttime turndown. We had to hunt him down again and beg for another bar of soap for the shower, as the original one we got on day one for the three of us had been worn down to a tiny bit a few days prior. On Disney, if your toiletries are opened (let alone used up) they supply more. For what you pay for a cruise, and for the stature of ship the Harmony is portrayed as, towels and bars of soap shouldn't be luxury items. 4) Kids Club. They've made improvements, but it is still glorified babysitting versus an opportunity for kids to have their own unique cruise experience. And, it's still not convenient to schedule adult activities because there are large sections of the day the club is not open. And - after 10pm (when nearly all the adult activities are), it's a cost. I would have gone to the spa or ordered drinks in a club in the evening, but having to deal with the schedule of the club made me think twice. Not that it was cumbersome, but again, RCCL is missing the boat by making something that should be easy more complicated for guests - and missing out on money that could be made on the ship in other ways. 5) Port Days / Communication. This was a biggie for me. On Disney, I feel as though the staff is very much looking out for the guests. They make information on what to do and where to be more than clear. When talking about what to do when off the ship, the emphasis is on how the guests can get more out of their experience. On RCCL, I watched the daily shows to get info on how to get off the ship, where to meet, what to do. In every instance, we were told conflicting information. More time was spent on what stores to shop in instead of more helpful information. For example, in St. Maarten, we were told explicitly to take the water taxi to a specific stop to get to the shopping area. Come to find out, it was much easier to walk - unbeknownst to us, the shops were about the same distance as the pier to pick up the taxi (which cost our family of five $70 for round trip tickets), and the area the taxi took us to took all of a minute to sail to. It left me feeling as though RCCL was looking to help the town make a buck at our expense. Again, a faceless number with money to hand over. Not a great feeling. Those are just a few examples. I'd rather pay more for Disney and be treated as an individual than be hearded like cattle onto a (beautifully appointed) giant ship, to be forgotten about unless I raise a stink to get the very basic level of service. That is not in my character, and doesn't contribute to an enjoyable experience. To end on a positive note, embarkation and disembarkation went very smoothly. The elements are there for this to be a very nice ship - they just need the proper amount of staff and provide the basics (or, not build a ship this size if they can't do those two things). Read Less
Sail Date January 2017
We choose this cruise to celebrate my 70th birthday, I had booked 4 cabins. First disappointment our itinerary was changed due to rough seas, we were disappointed but understood. Next upset is they charge for things that were never ... Read More
We choose this cruise to celebrate my 70th birthday, I had booked 4 cabins. First disappointment our itinerary was changed due to rough seas, we were disappointed but understood. Next upset is they charge for things that were never charged on our past cruises with Royal Caribbean. Room service breakfast a charge if you wanted an egg, Johnny Rockets charged for lunch and dinner, couldn't find a decent hamburger on the boat that was" free", hamburgers were precooked and left steaming in a bowl of water. Lobster in dinning room a real let down tasted like it was held a long time. Last night of our cruise an employee phoned the cabin and asked how our cruise was, I let her know of our upsets she offered a small ship board credit, I said okay, but not even five minutes later another employee phoned back and took it away, Wow! Read Less
Sail Date January 2017
We went of the oasis last year and had a great time so decided to try the new Harmony- bigger, better- right? Not so much. We have been on other cruises (Disney, celebrity, royal) and modestly high expectations and were quite ... Read More
We went of the oasis last year and had a great time so decided to try the new Harmony- bigger, better- right? Not so much. We have been on other cruises (Disney, celebrity, royal) and modestly high expectations and were quite disappointed. We did not see more than a handful of staff that appeared to actually like their jobs. Most were just going through the motions- at the buffet and solarium we were NOT ONCE asked if we wanted a drink. It's not that there were not waiters but none took initiative to actually serve. At the flow rider there were a couple of staff that were absolutely amazing while the others were disinterested. We saw the staff have 3 fights over breaks that held up the line on the water slides, abyss, and flow rider. My-time dining was a joke- we did not have reservations and were told it wasn't mandatory until we tried to eat. Had to fight to get a seat daily and the last night we were told they were full!! For the night. Lol. What were we supposed to do eat? Fortunately we befriended someone in the dining room and got seated within 5 minutes. The ship is great with lots to do with beautiful rooms. If you have experienced other Royal ships, I recommend you adjust your expectations. I sum up our trip as this- we were diehard Royal people and now instead of booking of 2 more cruises onboard we are going to see what other options are out there. Our stateroom attendant was new and really didn't know what he was doing. We asked for 2 wine glasses a day to be brought to our room so he brought us a tray with 20. There was nothing to ruin our trip but definitely lacked the wow factor. Read Less
Sail Date December 2016
From start to finish this cruise disappointed on every level, having sailed with RCI out of Southamptn Venice and Barcelona the porters at the ports couldn't be more helpful but Miami all they are concerned with is their tip and if ... Read More
From start to finish this cruise disappointed on every level, having sailed with RCI out of Southamptn Venice and Barcelona the porters at the ports couldn't be more helpful but Miami all they are concerned with is their tip and if it isn't sufficient then watch out cases, we lost 1 and the people who we were travelling with used a different porter and the lost 2 all replaced by Royal Carribean but we were not the only people effected. The ques at customer service rep endless. Attire on formal night in the main dining room ranged f Shorts an gym tops to tux's and the people dressed less than casually looked down on those who had dressed smartly, what happened to Royal's dining rules? having booked my time dining well in advance of this cruise every night it was a problem to find us a table and on more than one night the waiting staff in the restaurant gave the impression you were an inconvenience and service was slow, one night 4 rounds of bread were offered before the starters arrived! Booked to see the musical Grease but turned up to find anyone had been let in and no seats again we were not the only ones and after complaining again another showing was added to the schedule. We stopped at St Marten and Puerto Rico and enjoyed just getting off the ship.and wandering around, St Narten was all hard sell by the numerous Jewelry shops but Puerto Rico was the real find, especially trying a Piina Colada in the bar it originated from. The final stop was Labedee Royal's own part of Labedee where there are many things to do from snorkelling to zip wire to train roller coaster ride, all very busy and expensive and need to be booked pre cruise. However the sun beds a were free unless you want a cabana and these need to be booked on embarkation. lunch was transported from the ship and I have to say RCI do I'd an excellent job, food was plentiful and hot. Th cabin was spacious and well looked after and Jennifer in the schooner bar was a delight and epitomised the attention to detail and professionalism normally seen by RCI staff. Will probably be stuck in,g to med cruises from now on! Read Less
Sail Date December 2016
This is the newest Royal Caribbean Ship with over 6,000 passengers. The facilities for kids were great. There was so much to do. The shows and attractions were so good for most and children will be kept busy. The shows were appropriate ... Read More
This is the newest Royal Caribbean Ship with over 6,000 passengers. The facilities for kids were great. There was so much to do. The shows and attractions were so good for most and children will be kept busy. The shows were appropriate for all ages. The boat is beautiful and well appointed. My disappointment is very picky which I admit. I am use to higher end service and not paying separately for everything. Soda and coffee package was $214 for one person. Internet was over $100 for the slower package. You get a room card for your door but it you want their wrist band instead of hold a card, you pay $4.95. To use the showers in the workout room, you had to join. Very lame. There was also an odor in the workout facility that remained all week. It smelled like cigars. The onboard communications were LESS than adequate. The daily sheet was hard to read and did not stress important items like when to return to the ship on port days. The most aggravating thing was trying to fix problems. Call customer service(the suggested way to resolve solutions) and NO_ONE answers the phone. I tried at 10:30PM to get another pillow, no answers. For the first 4 days there was a constant wait at the customer service desk of 15 to 20 minutes. There were 7 or 8 stations for customer service but normally only 3 or 4 had employees solving problems. So just wait and twiddle your thumbs waiting. Specialty restaurants were booked about 2 months before the cruise. They advertise loads of restaurants but that is including paying for Johnny Rockets and having a few quick bite venues. So it was the little things that I did not like. But I do give them credit that the shows, facilities and things to do for kids was very good. I miss the library and onboard computers. I would only go on this ship if I had my grandchildren with me. Read Less
Sail Date December 2016
This was the first cruise for either my wife or myself. We went as a group with friends. Hanging with our friends was the best part of the trip. In summary we enjoyed the ship itself (minus a few annoyances). I don't know if ... Read More
This was the first cruise for either my wife or myself. We went as a group with friends. Hanging with our friends was the best part of the trip. In summary we enjoyed the ship itself (minus a few annoyances). I don't know if cruising is really us. There were enough things that were below our expectations that I doubt we will do it again. Read on if you would like to know what they were. The ship itself is very impressive. Being new it still has the shine of a new penny. There are lots of activities and shopping opportunities. I'm not a shopper so those held no value for me personally. If you do enjoy shopping for premium goods the ship has you covered well. There are areas of the ship that will meet most demographics. I'm very glad they had the forward bow sundeck where children were discouraged from going. That made for a pretty quiet refuge to hang out when you didn't want to be in your room on sailing days. Being around the pools was the expected madhouse of people. Not a complaint mind you. If you like the quieter areas you won't be hanging around the pools. Towards the rear of the ship is the sports area. Flowriders, huge slides, zip line, ping pong and the kids lounge. One of the most fun and noisiest parts of the ship. That area was the most crowded on cruise days. Towards front are the three water slides. Aside from a few rude kids that wanted to break through the line to ride as many times as possible its a fun diversion. Dining: The dining experiences overall were not up to my expectations. The main dining hall service was great but the food temperature was always way under what it should have been. Barely warm prime rib doesn't send the right message. The Windjammer is what I would kindly call "corporate catering". The kind of food you would get at your corporate holiday party. At least it was hot. We had dinner one night in the forward dining area and it was much the same as the Windjammer. Nothing special but it was a buffet and it was hot. The pizza place on the promenade deck I thought was pretty bad. I've had frozen pizza that was better. Normally I wouldn't have gone there but during the off hours most of the other dining options close. It was one of the few places serving something hot at the time. That is something to keep in mind. We were coming from the west coast so it took a few days for our schedules to align with ship time. For the first couple of days finding something to eat later in the evening that wasn't a sandwich or danish was impossible. Ordering room service on a ship with 6000 guests proved to be futile. Each time I placed an order I would get a call on the phone 15 minutes later saying it would take 2hrs for delivery. That was more than a little frustrating. During the cruise we purchased the 3 night premium dining package. We used the first night for Sushi. It was equivalent to a reasonably good sushi restaurant on shore. The salmon was very fresh and tender. Our second premium dinner was at 150 Central Park. This dinner was the high point of the entire trip. The service was very good. The food was also very good (and at an appropriate temperature). We enjoyed it enough that we decided to go back and have dinner there again and canceled our reservation for Wonderland. We ordered pretty much the same items on the second seating. Boring but OK, it was the best food we had on the ship. Entertainment: The entertainment was better than we expected. The shows on board were well rehearsed. The "Fine Line" which was a cirque du soleil style show was our favorite. The wife really enjoyed the ice skating shows. Grease was better than expected. I was afraid it was going to be cheesy but they did take it seriously and did a good job of representing the story on a small stage at sea. Walking around the ship is a treat. There are so many different areas to visit. It will take a couple of days to see the majority of it. The green space (Central Park) was our favorite part of the ship. We strolled through and sat in there a number of times. Excursions: In Hatti we tagged along with our friends who were in a Suite on ship. We spent the day in one of the private bungalows along the beach with a view of the ocean and the ship. This was a nice relaxing day. The mid day bbq was barely OK. Food again wasn't the strength of this cruise in my opinion. In Jamaica the excursions we signed up for were canceled at the last minute with no warning. We had to choose again so we signed up for a trip to the falls and dolphin cove. Don't do either of these. Just don't. The falls was not what I expected based on the description. It was a hike up through the falls. Not a gentle hike but one that was more like a rapid ride but against the current. It was crazy crowded. We didn't walk in the falls since my wife is somewhat afraid of water. We hiked along side the falls and saw a number of people have trouble with the hike. Some had to stop short of the top. The description should have been much more clear on what you were going to experience. There were many shops setup along the way at the falls. Very high pressure from everyone to peddle their wares. Be ready to play along. Dolphin cove was much closer to what I expected I'm disappointed to say. The description here indicated it was a swim experience and show. There was no show. Only a swim experience. I'm not at all an animal activist but I can see after spending time in a place like this how you can become one. Just don't go there. It is a depressing place to visit. The best part of this day was sitting down and talking to the tour guide about Jamaica. She was real and warm and a delight to converse with. If I go back to Jamaica I want to go and just hang out with the real people Jamaica and enjoy their kindness and stories. Our last shore excursion of the trip was Cozumel Mexico. Be ready for a full blown tourist trap of shopping. Not really our thing but it was fun to walk and browse. On the plus side the hawkers were much less aggressive than in Jamaica. We spent some time walking around and found one of the lesser traveled restaurants to have a light lunch. The food there was very good. Everything was fresh and well seasoned. Four of us had lunch and plenty of drinks and the bill was under $90. Also a bargain in comparison to all the upcharges on the ship. The Compass App: The app is a hot mess. I can't be any kinder there without going into total rant mode. I just can't see how a company that would spend over $1 BILLION dollars on a ship would allow such a piece of crap like that app represent it. Here are the top of the low points. (paid) Chat.. No group chat. Want to see where all the members in your party are? Tough crap. You have to message them individually. The second and more fun part of that is hey, your message didn't go through. They may get it later in the day or even tomorrow. Who knows. They won't get them after you get home because the app doesn't work off ship. You don't get to see how bad it is till you are onboard. The reliability of the application as a messaging tool was a total fail. Booking excursions and onboard actives was no better. At best they were hit and miss. Maybe it would work, maybe it wouldn't. Not good. The App falls short in other areas - it doesn't have any maps of the ship nor does it list the times the restaurants are open. These are simple things.. Simple things done so badly that they should turn that the app off and have you use the kiosks located around the ship. At least they have a map and can help you find something. Sorry, I guess I did go into rant mode afterall. Well, the app is THAT frustrating. Once you go on a cruise and try to use it you'll know exactly what I mean. The rest: All of the crew I interacted with on the ship was kind and gracious with their time. I ran into the botanist for Central Park on a stroll and enjoyed a good conversation about what it takes to maintain a really beautiful green space at sea. Elevators - This was a main area of frustration. Take a poorly programmed elevator system and add a ship full of rude people and you end up with one very frustrated guest - ME. There is LOTS of room for improvement with how the elevators are setup. A ship with 17 decks is going to be reliant on elevators. They really need to put some effort into making that a better experience. My advice there is to get a stateroom on the floor you expect to spend most of your time. Avoid the elevators and if its only a deck or two away, take the stairs. Read Less
Sail Date December 2016
We chose this cruise because it's the biggest and most innovative one in the world. We wanted a brand new ship with lots of amenities and advance technology. We truly liked the modern features, arts and decoration of the cruise. We ... Read More
We chose this cruise because it's the biggest and most innovative one in the world. We wanted a brand new ship with lots of amenities and advance technology. We truly liked the modern features, arts and decoration of the cruise. We loved the layout except floor five (the promenade). Too many things were crunched at the same floor: gift shops, restaurants, bars, customer service and bionic bar. The cabins with balcony were quite small, but the ones with oceanview seem larger. The dining room was quite big covering three floors. Most of our breakfasts and lunches were on the Windjammer. The best place to dine and lunch was the Solarium bistro. At the dining room most meals arrived warm or almost cold. The food was good, but not impressive. We enjoyed all the shows onboard and I loved the Fine Line. If you like La Nouva, you will love this show with acrobats, gymnastics and synchronized swimmers. Unless you want to shop upscale items, these shops would not appeal to you. There's only one Logo gift shop and they do not have much items. Do remember all your toiletries. Read Less
Sail Date December 2016
Ship is very large and getting on and off the ramps feel a lot more of a incline and decline perhaps they size of the ship..also elevators where crowed especially at dinner or boarding and disambarking and if in a wheelchair good luck,my ... Read More
Ship is very large and getting on and off the ramps feel a lot more of a incline and decline perhaps they size of the ship..also elevators where crowed especially at dinner or boarding and disambarking and if in a wheelchair good luck,my time dining always a long wait and the service has a long way to go to do it rite I think there is lots of training staff teaching new people the ropes,ship was very clean and had great features such as your location on there screen info boards,I had a skye suite supposedly with better seating for shows but that was a joke,perhaps star class had there genie who did save seats..room was nice but fridge was empty and you had to order soda or water for it no drinks available unless room service but skye and star had free wine and beer all day and cocktails at night 5 to 8:30 and they where mixed strong not like the ones you buy,food was so so had much better on other cruises,most crew members where friendly some didn't understand the English language,if you have any issues with walking I suggest a cane or a wheel chair and forget about the stairs,overall I had such a better time on the allure,the robot bar is sort of a gimmick plus my drink was bad,the elevator bar another gimmick and nothing else,zip line a whole 6 seconds of fun,rock climbing was closed rough seas ,grease was so so but Columbus was great,overall wouldn't do it again rather do allure or oasis,room with loft was nice felt less like a ship and more like home,cabin Stewart was ok loved to watch cops on our tv while we watched seemed odd but didn't mind it,the crew was trying hard but they definitely need more training...casino wasn't bad so get your 1000 point quick stay drunk for free and get bucks off next cruise. Read Less
Sail Date December 2016
This is a new ship and they haven't got the kinks worked out yet. on oasis and allure you hardly know there are 6k+ people on board. not so with harmony. you were in a line with each one at some point. we had a reserved time for ... Read More
This is a new ship and they haven't got the kinks worked out yet. on oasis and allure you hardly know there are 6k+ people on board. not so with harmony. you were in a line with each one at some point. we had a reserved time for " my time" dining, one night we waited for 45 min. To get seated. other nights 10-15 min. We found the shows to be fairly bizarre. although you saw a lot of movement and energy, the plot of the water show and ice skating show were pretty strange. the start if the water show had a man spinning in a circle for about 10 min. strange....the ice skating show had juliet (from romeo and juliet, drinking poison, going up to heaven, and then descending into hell with fiery creatures. the water slides looked to be very fun for adults and children alike. Read Less
Sail Date December 2016
Overall, our experience can be described as good but not great. We had very high expectations for this cruise. We sailed on the Oasis in 2010 and the NCL Escape in April of 2016. This cruise was our least favorite of the three but we ... Read More
Overall, our experience can be described as good but not great. We had very high expectations for this cruise. We sailed on the Oasis in 2010 and the NCL Escape in April of 2016. This cruise was our least favorite of the three but we still had a nice time. We are a family of four which includes a 5 year old and a 19 month old. Embarkation was not as pain-free as described in other reviews but this may just be circumstantial. The security line was a complete disaster with three different lines funneling into one security line. Madness ensued. When we finally got through, we walked to check-in which was well organized, however, we were checked in by an agent and it must have been her first day on the job. It took four agents to help her check us in. We had checked in on-line in advance but this didn't seem to matter. Overall, after parking, it probably took about an hour to get on the ship. Once we were on the ship we were very impressed. The ship is obviously brand new, very clean and it is enormous. We had purchased a 4-night dining package but they don't let you choose the restaurants for the package until you are on the ship. So the first thing we did was wait on the line to choose our restaurants. This took about an hour. Stateroom- The room was tiny. We had a ocean view balcony cabin for the four of us and it was a huge mistake on our part. We should have opted for a bigger room. The bathroom is tiny. There was ample storage space, however and we were able to easily fit everything we had unpacked and store our suitcases under the bed. Our state-room attendant Ricardo was great. He had his hands full with us and was very helpful and attentive. Dining- We are foodies so we only ate in the main dining room one night (2nd night). The food was pretty horrible. We both got the halibut and were very disappointed. Jamie's Italian - This also was not very good. I wouldn't go back. Chops - Absolutely awesome dinner. I had the NY strip and my wife had the tuna and we loved it. We ate there again on the last night (without a reservation they seated us on the patio at 9pm). We had another great meal. We both had the branzino. We brought two bottles of wine with us and would definitely recommend doing this. RCCL says only 2 per stateroom were permitted but they didn't enforce it at check-in. We should have brought more. Wonderland - So disappointed. We had heard great things but the food was mediocre at best. The decor was very cool but that was about it. The food was presented well but lacking quality. We were confused about the menu and couldn't really understand our waiter. He really didn't let us order anything except our mains. He just brought over the apps and we wouldn't have ordered them had he given us the opportunity. For the main I got the halibut and it may have been the worst piece of fish I have ever had in my life. I sent it back. They brought out some other fish (I forgot which one) and it was better but still not good. 150 Central Park - This was a great meal. We both had the black cod and loved it. We tried to go back again on the last night but they were fully booked. Izumi - We were surprised that it was empty. We had reservations but we were one of only a few tables with guests. I only ate rice because I caught a stomach bug and I wasn't feeling well. My wife got two sushi rolls and said they were good but the pieces were too small. Park cafe - very disorganized and food mediocre. Water machines didn't work properly, the ice dispenser was out of order the entire week and it was always pretty crowded. It is a good spot to get coffee or other "free" stuff but it was nothing special. Windjammer - This was complete chaos. I would suggest that RCCL looks at how NCL does the buffet on the escape and just copy it. There are people going in every direction, the food was gross and it was impossible to get a table. We didn't really have many meals there....just brought the kids there for dinner. Kids Center - There are not many reviews about the kids center. We had a good experience on this ship. Our older daughter loved the kids center and preferred to spend most of her time there when they were open. The counselors were nice and check-in and check-out was a breeze. The nursery for the baby was also great. The counselors were very attentive and really seemed into the job. If you have a baby and plan to use the nursery I would suggest booking your entire week as soon as you get on the ship. They only allot each baby 15 hours for the week. On the third day you can book extra slots if any are available. We met parents who waited too long to book and couldn't get reservations at all. We love our baby but we also love to dine without her so this was important for us. The costs add up too. It was usually about $24-$32 per night. Pool Deck - The pool deck was great. There was a kids area with a splash pad and hot tub, then a adult pool and two family pools. There were always lounge chairs available. Compared to the NCL escape, the Harmony had a much better pool deck. Abyss - This was a lot of fun. Went down many times. It was much slower than I expected. Shows - Grease - I got stuck behind a poll because I am one of the 5 unluckiest people on the ship and there were 5 poles for people to sit behind. So the right side of the show looked cool but I couldn't see the left side. Fine line - I didn't go but my wife said it was amazing. 1887 - Ice show was pretty boring and didn't really have a storyline. I couldn't wait for it to end. We didn't see columbus. The entertainment and shows on NCL escape were better in my opinion. Ports - We didn't do any excursions. We have been to Nassau a few times so didn't feel a need to get off the ship. At St. Thomas we took a walk through some shops but we have been there a few times too and didn't feel a need to see anything else. We had planned on doing a beach day in St. Maarten but I was sick so we stayed on the ship. I am not a fan of the way the itinerary is structured. Day 2 is a short stop in Nassau. I would prefer a sailing day for Day 2 so you can be out on the ocean and enjoy the ship. Then there were back to back days at port for St. Thomas and St. Maarten and I didn't like the back to back idea. The ports are secondary to me, however, and I really don't give this much weight with my review. Spa - My wife and I are pretty active so we got workouts in. My wife took 3 spin classes and loved them. I ran on the jogging track and enjoyed it. The gym is pretty big and has everything you could want or need for a great workout. There were a ton of treadmills but they seemed to all be filled. Unfortunately in some spots the gym smells like smoke which is coming from the casino. My wife did a spa service and enjoyed it. Staff - The staff was ok overall. Everyone was nice and helpful but seemed overworked and unhappy. We had some in-depth conversations with staff members and every single one of them complained that they don't get any days off during their 7 month contracts. That probably has something to do with morale. Come on RCCL! On the last night my wife and two daughters got extremely ill and were vomiting all night into the morning. I called for extra towels and water and they would only bring towels. I called guest services three times and the med center twice. The med center said we had to come down to be examined but I just wanted them to bring water. They said they couldn't and nothing was open. With over 2000 employees on the ship, this was very disappointing and made for a horrible ending to the vacation. Overall - Overall, we preferred the NCL escape over the Harmony. We probably wouldn't sail on this ship again, and if we do we would get a bigger room if we could afford it. Affording it may be an issue too because we felt like RCCL had their hands in our pockets the entire trip. Everything is an upcharge or just grossly overpriced. For example, if you want to purchase any pictures of you and your family by RCCL, they charge $20 per photo. Unreal! They had a "60%" off sale on wine but they jack up the prices by about 80% from retail and then take 60% off of that. NCL seems to be a better fit for us and I wouldn't run back to sail RCCL again. Read Less
Sail Date December 2016
This was our 11th cruise. We were excited to be on this amazing ship. It is truly beautiful and feels like a resort at sea. But overall , once we got passed the glamour of te ship there was a mixed bag on board. First embarkation took ... Read More
This was our 11th cruise. We were excited to be on this amazing ship. It is truly beautiful and feels like a resort at sea. But overall , once we got passed the glamour of te ship there was a mixed bag on board. First embarkation took us over an hour to get on board. We had no problem checking our luggage. We breezed througfh security and check in and then went upstairs to a waiting area to wait our turn to board. It was like Disney, with lines and assigned sitting areas. Masses of people with some trying to find some advantages by disregarding instructions. Once on board the cabins were not available until 1:00. The common areas were crowded with no seats available. We went to the Park Cafe for lunch and there was a long line. We eventually got in and the food there was good. I especially liked the sliced beef sandwhiches. Our cabin was well laid out and was kept very clean by our room steward who was excellent. Dining was disappoining and at best I would say the food was fair. The dining room food was decent but not great. Our server was excellent at night and we had assigned seating so we had the same server every night. During breakfast and lunch with no assigned seating the service was poor. The servers seemed harassed and it was difficult to get their attention. Getting into the dining room at breakfast aand lunch is a frustrating exeperience with lines and having to wait while empty tables seem to be available. The Windjammer buffet is poor and the quality of the food there is spotty. It gets very crowded at meal time. The Indian food is good if you like that. Hamburgers were disappointing. The fresh salad was good. But overall it was one of the worse buffets we have experienced. Also it was only open during meal time which was surprosing as on other ships there was something oferred here most of the time. The pizza on board was awful but I didnt expect much. On the other hand we loved the hot dogs at the Hot Dog place on deck 6. We also tried two specialty restaurants. We thought Jamie Olivers was excellent and had a wonderful meal there with a great waiter. Our experience at Chops was terrible. We were seated promptly for our 8:00 pm dinner reservations. We got our appetizers fairly promptly but didnt get our entrees until 10:00 pm and that only after we compalined. My steak was ordered medium rare came out well done and was sent back. My wife's porterhouse looked like something you would feed a dog. Our friends veal chop was well done on the outside and raw on the inside. Baked potatoes were hard and not cooked fully. Overall it was a disaster, so much so that the chef came out to take notes of all that was wrong and we were credited with the meal cost. But it was not a happy night. The highlight of the cruise is the shows. They were first class with every talented people amd beautiful costumes. We loved Grease, the Aquatic show and the ice show among other entertainments. Music on board is first rate but it would be nice if music was available on the ship other than at the pool in the daytime, Also the live music at the pool was very loud one of the days. The casino on board is large for a cruise ship with table games aand slot machines. But it's like most casinos and has a habit of sucking money. But I didnt expect anything else. They also have a non smoking section which makes it nice if you arent a smoker. Sevice on board was again mixed. There were long lines at Customer Services especially towards the end of the cruise. The drink waiters were very good. We had been to these ports before so nothing really surprised us. If you have not been on a cruise lately note that everywhere there are places for shopping. When you get off the ship you encounter shopping areas designed to take care of cruise ships. Also on board there are lots of stores and sales so be prepared. Prices were generally very good and if you want to shop you could do a lot worse. Disembarkation was again a very frustrating experience. You are assigned a group number to leave the ship. But they don't make announcements ship wide of what numbers should leave. The result is that people leave the ship too soon and then can't go down to where there lugage is as its not available yet. So people stack up off the ship without being able to go down to get their luggage. There is limited seating here. So if you get off the ship too soon you wind up standing waiting for your luggage to be available and being able to go down and get it. They allow you to carry your own luggage off the ship and if you are able to do that you can just go. Next time if possible I would try and do that. Anyway we had group number 2 as we asked to leave early. The called groups 1,3,5,7 and 9 before us. Stupid. We eventually were called and our luggage was in a designated area and was fairly easy to find. There were no lines at customs but the customs officer told us in another hours there would be long lines to go through. We parked in the designated parkeing area during the cruise. Parking was $15 a day and we had no issues. Overall the ship is beautiful. Food needs to be drastically improved and the dining room staff needs to get more effeicient with a better attitude for some. I think I would prefer a smaller ship next time. I also think that Royal Carribean can do better as I have been on other ships where the food was great and all the staff friendly and attentive. Read Less
Sail Date December 2016
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.0
Entertainment 5.0 4.3
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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