291 Royal Caribbean Harmony of the Seas Cruise Reviews

This ship holds over 5000 passengers and currently considered the largest cruise ship in the world. With the large mass of passengers comes many logistical challenges. Although getting on and off the ship from ports weren't as bad ... Read More
This ship holds over 5000 passengers and currently considered the largest cruise ship in the world. With the large mass of passengers comes many logistical challenges. Although getting on and off the ship from ports weren't as bad as I originally thought, getting in and out of certain venues such as the theatre, dining rooms and elevators were crowded because of limited access. If you're looking for some peace and quiet, you may be disappointed since there aren't many places on this ship even in Central Park with some people roaming around. Food in the main dining room came out quick and hot, though nothing stood out or was special. Service was also a bit slow as they seemed to lack enough waitstaff. Food in the Windjammer was even more of a challenge and overcrowded from day one. We did not try other specialty restaurants except for the Chefs Table. The Chefs Table came with paired wines, but the presentation and execution of RCL's Chef Table was nothing special. There was no special gallery tour, no pre-dinner appetizers, and no presentation by the executive chef or the maitre'd hotel like Chefs Table on other cruise lines. Also, this Chefs Table didn't appear to be limited or special since they seemed to be available every night. To be fair, I think this more of a RCL business decision to make it available to more passengers. Speaking of business decisions, everything seemed to be an up-charge or a sales opportunity. Even using room service had an extra charge. There were probably as many paid specialty restaurants as there were regular eating places. Although there is a Johnny Rockets, there was an extra charge to eat there (other than for breakfast). In addition to upsells to the specialty restaurants, they also pushed beverage packages, merchandise, photos and shore excursions. Part of the ship's mantra is shopping - shopping in their specialty stores and at ports with their favorite vendors. There are a lot of activities on this cruise to keep you busy. Not only do they have multiple bars and nightclubs, rock climbing, basketball court, miniature golf, water slides, pools and hot tubs found on larger cruise ships but they also have other activities and rides including the wave ride, a zip line, a 10 story high tube slide called the Ultimate Abyss. They have several venues unique to this size and class of ships. The unique venues including an outdoor dive/aqua show (think 'O' in Vegas), an indoor skating rink, a 'Central Park', a 'Boardwalk', and a large Royal Promenade level full of shops, bars, cafes and guest services. The Promenade have the feel of Las Vegas or a shopping mall. Another unique item is a bar that rises from the Promenade level 3 floors to Central Park. The best part of this cruise are the shows and entertainment. They are production level shows one would find in NYC. The Grease production, Live Line water show and skating are not to be missed. One needs to have reservations and arrive early to get good seats with so many passengers vying for a seat. All in all, this was a must do cruise to experience the sheer size and magnitude of this mega ship. Having cruised the Harmony of the Seas, I'm neutral about coming back because of the crowds and the up-charges to almost everything. However, I may come back for the shows and activities. Read Less
Sail Date April 2017
We selected Harmony of the Seas so we could experience the biggest cruise ship in the world with our kids. The ship is very nice. The food is really what you expect on a cruise ship. There is lots of it. Quality varies, but when ... Read More
We selected Harmony of the Seas so we could experience the biggest cruise ship in the world with our kids. The ship is very nice. The food is really what you expect on a cruise ship. There is lots of it. Quality varies, but when something isn't right the employees working in the restaurants always offer to help, so that is very nice. Our Stateroom Attendant was Outstanding, Corazon Calixtro. The room was kept 100% clean all the time, she took time to greet us every morning and evening (but wasn't intrusive at all). She's a very hard worker and makes your experience top notch. Other employees throughout the ship are all nice, but many gave us bad information so appear to be poorly trained. Often little things, but they add up. For example, I was told from an employee working in the photo section of the ship that the professional photographers weren't starting until 7:00 - 7:30 one night (because it wasn't a formal night), so we planned around that only to find they were all set up between 6:00 and 6:15 and we could have made better plans (impacting dinner and what we planned for the kids). Another time, again in the photo center (so where you'd expect them to know about the plans) I was told the photographers would be working on the last night (and it was the last day when I asked so you'd expect them to know that plans coming up in a few hours). We dressed up to get one last round of photos. Only to find out the photographers don't work at all on the last day. Another time I over heard a worker giving wrong information to a passenger on the rock climbing wall being open (when it wasn't) so I provided the right information. The Adventures Club really didn't offer enough age appropriate activities. My 8 year old boys found it extremely boring which impacted how much we used it. The movie night was good (although risky as the staff didn't know the movie options being voted on until after we had to check them in). Some small changes could go a long way. The dinners for the kids at the Adventure Club were way too restrictive. Poor quality chicken or terrible pizza and french fries. I know they have to work around kids with allergies...but there is a LOT more they could do to offer variety and healthy choices that work for all. Fruit?? Vegetables?? Quality meat from the SAME restaurant. We could not leverage the option of having our kids eat there and go to a nice meal. I had to feed my kids after we picked them up and at that point ended up having to buy it for them and spend money. We also got wrong information from the Adventures Club. Before planning a night where they would eat dinner there I called from my room as their flier did talk about the limited choices. The person I talked to said they'd also be able to get other food. Turns out their flier was right and the person on the phone was wrong. I did provide that feedback to the people working. The pools were so crowded it was literally people standing very closely together. The pool slides were very good though. On day one we checked to see if my kids could do the Flowrider and the person working measured both boys and said yes. We saved that activity for near the end as a highlight. But when we went back we were told 1 of the boys was too short. The measuring was absurd. Frankly, the one that passed has a slight point to his back of his head -- though both should have passed using the top of their head. But tell me please, how does a bump on the back of one make him "safer". Seriously - both should have passed but if you're going to play the "these are safety rules" card, then WHY would you pass the one with the slight bump? Before you launch your next and even larger ship, invest in employee training and set quality standards. Read Less
Sail Date April 2017
We love sailing w/ RC - been on more than 17 cruises w/ most on RC. Here's what we didn't like: 1. The presentation of GREASE, the musical was vulgar. Tons of pelvic thrusting, simulated masturbation w/ a microphone stand, ... Read More
We love sailing w/ RC - been on more than 17 cruises w/ most on RC. Here's what we didn't like: 1. The presentation of GREASE, the musical was vulgar. Tons of pelvic thrusting, simulated masturbation w/ a microphone stand, groping & sexual nuances. The artistic director should be fired. It is NOT a family-friendly performance. 2. Room service now charges $8 for anything, most things now are charged items, it takes FOREVER to get the food, and the order is always wrong. HORRIBLE for room service. 3. The Internet access is now a per day charge, not by the minute. 4. Movies used to be free, now they're $16 each. You only get 5 channels to watch and they're CNN, TBS, ESPN, TCM, and TNT. All the movies they run are very old. Horrible for TV selections & value. We liked the Aqua Theater show and the Ice performances - both were great. We won't sail on Harmony again & I could not recommend this ship to my friends. But we did like Oasis, Allure, Navigator, Freedom, Independence, etc. Read Less
Sail Date April 2017
Friends going on cruise asked us to go. Will not do again, going back to Celebrity. 1) Going to Labadee was misleading. Excursion stated walking tour on Haitian village, was no such thing. Was a walking tour of Royal Caribbean built ... Read More
Friends going on cruise asked us to go. Will not do again, going back to Celebrity. 1) Going to Labadee was misleading. Excursion stated walking tour on Haitian village, was no such thing. Was a walking tour of Royal Caribbean built structures and had no Haitian history impact. 2) The shows were good except for comedy which I considered very vulgar. 3) The veteran get together was greatly appreciated. 4) Their drink packages were outrages, coke package for eight dollars a day was okay, but could only find 4-5 machines on entire ship, no map provided as to where they were. Stated you could use bars, but they did not have the caffeine free sodas my wife could drink To get water or tea added to package raised to $20 something a day. 5) Was told to let Silk dining staff know we wanted same table every night, which we did, but that did not work, next night stated table was full. 6) Also the show The Fine Line was shown in Aqua Theater on 6th night, as soon as finished, they started some dancing in middle of Boardwalk area, and caused a huge jam up for people trying to get out of Aqua theater. Read Less
Sail Date April 2017
I had high hopes for the HARMONY OF THE SEAS. My first OASIS OF THE SEAS Cruise in 2010 was phenomenal and the ship was less than a year old. Just as her sister, Harmony's design is spacious and esthetically pleasing. Art work ... Read More
I had high hopes for the HARMONY OF THE SEAS. My first OASIS OF THE SEAS Cruise in 2010 was phenomenal and the ship was less than a year old. Just as her sister, Harmony's design is spacious and esthetically pleasing. Art work adorning the halls, walls and suspended from the ceiling was fresh, young and new -worthy a leisurely stroll with a camera. I love to walk full circle around the upper decks late at night -it's quiet, warm, refreshing, breathtaking and God fearing...simply beautiful. I have nothing but praise for the dedicated crew and breathtaking vessel, itself! But... The Oasis was full of activities for all ages. Harmony was hit or miss. I believe the full activities and programing list have yet to be implemented, on this ship. My older teen stayed in our cabin for most of the day, after the 3rd night complaining of lack of creative activities. Someone complained of an unusual sparse scheduling for Karaoke. The POW Moments were far and few between: "Boleros", the live music Latin club was a hit, the live New Orleans Jazz Band which magically appeared on the Boardwalk one afternoon was sea, was a welcomed surprise. "Grease" was a POW Moment as well as Wonderland, the eclectic restaurant a memorable experience from start to finish. Some (definitely not all) of the food was mediocre and had that pre-packaged/short-cut prep flare. A mini-cupcake, beautifully decorated would look inviting and delish behind the enclosed glass case, but take a bite and you'll come to the stark realization of generic box mix and water. Possibly all in the name of time, space and bakery hours. On the other hand, dinner rolls in the main dining room were fresh & melt-in-your-mouth superb! Prime rib = tender and tasty; tomato bisque = oddly bright red and most likely canned. I'll wait a few years and try her again. Read Less
Sail Date April 2017
I chose this cruise because the ship looked amazing. Unfortunately we chose a horrible week to go on this ship. There were over 2200 children on this sailing. Many children running around without parents paying much attention to them. ... Read More
I chose this cruise because the ship looked amazing. Unfortunately we chose a horrible week to go on this ship. There were over 2200 children on this sailing. Many children running around without parents paying much attention to them. I love children but it was a loud sailing and the service was not good. The shows were phenomenal, but the service was very lacking. I am used to great service onboard Royal Caribbean sailings and it seems that the larger the ship the service needs to be worked on. Central Park area was beautiful but could be very loud during the day, at night it was magical. Beautiful ship. Although it was beautiful I would probably not go back on this ship. There is preferential treatment given to certain groups almost like a cast system, where certain people get seats reserved at shows and events. Staff don't seem to want to be working on this ship and show it to their customers by their lack of service and friendliness. They seem to prefer to talk among themselves rather than attending to their customers. Read Less
Sail Date April 2017
Vacay 2017 Harmony of the Seas Transfer-we had planned and paid for a transfer from the airport to the cruise terminal. This was a a mess....the lady at the airport terminal was rude and informed us that it would be at least an ... Read More
Vacay 2017 Harmony of the Seas Transfer-we had planned and paid for a transfer from the airport to the cruise terminal. This was a a mess....the lady at the airport terminal was rude and informed us that it would be at least an hour to get taken to the ship.. they had three ships in port and we would have to wait. When it was time to go... they called us over to go out the door.. to find several buses parked loading people. People everywhere!! We had no clue on which bus to get on. Do not waste your money. Embarkation-when we got to the pier it was crazy!!! Amazingly from the time the bus pulled in and we were on the ship... 15 minutes!!! Ship-this ship is beautiful and huge. Extremely clean. The bionic bar was awesome! Overall, Service on board was outstanding. Central Park was stunning. The boardwalk area was on point! We even rode the carousel!! Cabin-we got a virtual balcony inside stateroom 7420. This was a forward room. The cabin itself is beautiful and had plenty of storage. The virtual balcony was really cool. However, when asked about turning the sound on I was told they don't have it working yet. Bed was hard as a rock, but our steward put three extra blankets on the bed. It was good to go. The steward gave us outstanding service! There are no electrical plugs in the bathroom. DO NOT BOOK THIS CABIN!! From the minute the ship left port every couple of minutes it sounded and felt like we had ran into a iceberg! The entire cabin shook!!! If you were sitting in bed and had your head leaning against the head board.. your head bounced.. Our family was located four cabins down.. same type of cabin.. never had a problem. We had one night that was very choppy, 35-40 mph winds.. enough to close off all the outside entrances to the 15th and 16th floor. You could not go outside. Our cabin sounded and felt like we were getting bombed! Forget sleeping. (Ship was full so no changing cabins) DO NOT BOOK THIS CABIN!!! Food-you will never go hungry on this ship. Best eating- Magnolia grill Johnny Rockets Mini bites Windjammer-loved the bar inside the restaurant Don't bother- Main dining room (horrible .. horrible food) Boardwalk dog house (cold hot dogs) If you want a specialty restaurant ....book before you get on board. Once we found out how horrible the main dining room food was, we tried to book with no success. Nassau Bahamas Excursion-Dolphin beach break Boat ride over was about 45 minutes. No safety drill, no communication until we got back requesting a tip. Beach was beautiful, plenty of chairs. Water was freezing! Got to spend 10 minutes with the dolphins. Which with the water feeling like you stepped into a cooler full of ice was more than enough time. Perhaps going at a different time of year would be better. St. Thomas Excursion-Abi Beach break Open air taxi took well over an hour to reach the beach. Area was very poor, traffic was a nightmare. This was to be a private beach. Beach area was about 500 feet wide. The place was packed. Not enough chairs for all the people. The area of the beach looked nice, except you had a hard time seeing or even getting into the water because private boats had pulled up and dropped anchor to visit the bar. The bar had one bartender for over 300 people. Once the open air taxi that took you there left they did not return for four hours. We were stuck. It was a horrible experience. Please note-went to RC and complained, they offered 40 percent refund. Very nice. however the next day we received a call offering 100 percent refund! Everyone that took the excursion had complained..PROPS TO RC! St. Maarten Excursion- Tall ship Beautiful ship-great staff! Highly recommend if you just want to sit back and relax. Absolutely gorgeous island. Plenty of shopping. Loved the island. Please be aware-we had scheduled this excursion for the morning. Without notice it was changed to the afternoon, excursion ended as 430 pm and the all aboard was at 430 pm. So our trip was cut short by 30 minutes. Entertainment- Grease was amazing! Find line was incredible! Comic was good, but loved the warm up guy more. Ice show-yawn. Columbus-got to see to believe. Piano guy-couldnt sing to save his life. VOOM-internet. Worked better than my internet at home. Surprising with such technology the TV played the same episodes over and over again. Drink package totally worth it! Best place to hang was the solarium. Seeing we didn't get much sleep in our cabin this was the best place to catch up. Wonderful soft breezes...soft music.. perfect place. Disembarkment-this took about an hour. Not bad at all. HINT-if at all possible tote your luggage out yourself. If you have questions email me at littlebitmarque@hotmail.com Read Less
Sail Date April 2017
Our group wanted to experience the new ship and all what it had to offer. The embarkation was amazingly smooth for such a large ship. Our group of 17 was on the ship within 30 mins. Since majority of the parties were suite guests the ... Read More
Our group wanted to experience the new ship and all what it had to offer. The embarkation was amazingly smooth for such a large ship. Our group of 17 was on the ship within 30 mins. Since majority of the parties were suite guests the disembarkation was smooth also. The lines for the regular passengers was tremendously long in the terminal. Ship was nice an clean with lots of activities to keep busy if you wanted too. Unfortunately the staff at many of the restaurants seemed understaffed to handle the amount of people on the ship. Our main dining room waiter worked extremely hard to maintain his tables, sometimes by himself with no assistant. The food was sub-par on this sailing in the main dining room, lobster was bad- chewy. prime rib fatty, menu had nothing that WOWed the group. Bar service in the dining room was a long wait just to get anyone to take an order. Jamie's Italian, was horrible, service was slow and bad. Food not good. Chop's Grill was amazing- service was great and food excellent. Izumi Asian - was amazing with the sushi. Pool deck bar service was slow also. If you wanted a drink it was faster to walk to the bar to get it yourself. Over all the staffing numbers need improvement to provide the service that you would expected for the dollars spent on the cruise. Read Less
Sail Date April 2017
Looking to try something new, we chose Royal Caribbean because they had the newest, biggest ship. Many amenities were very nice, however, having only sailed with Disney previously (5 times), the service on Royal Caribbean does not come ... Read More
Looking to try something new, we chose Royal Caribbean because they had the newest, biggest ship. Many amenities were very nice, however, having only sailed with Disney previously (5 times), the service on Royal Caribbean does not come close to matching that on any of the Disney ships - from the dining experience to stateroom cleanliness and maintenance as well as how interested the entertainment staff is in ensuring a great time for everyone - Royal Caribbean fell way short. The dining took a very long time and there were a lot of items repeated on the menu each and every night. The buffets were crowded, The specialty dining was excellent, but cost additional money, as did many other things such as a convenience wrist band to allow you to not have to carry your room key, and internet, and even fountain drinks cost $70+ extra per person for the week. And their shopping - on the promenade - vendors were constantly bothering your with fliers and raffles. Read Less
Sail Date April 2017
We travelled with Royal Caribbean for 10 years. Was on Harmony in January, and wanted to show this beautiful ship to grandchildren. Maybe because of school break, but my experience was different 3 months later. We are not picky on food ... Read More
We travelled with Royal Caribbean for 10 years. Was on Harmony in January, and wanted to show this beautiful ship to grandchildren. Maybe because of school break, but my experience was different 3 months later. We are not picky on food - it is always very good and variable. But service people are so overloaded with work, that I don't know how they keep to remain so pleasant and helpful. Elevator's service was not in January, but in April it was even worse. 6 elevators on each side (does not matter on what part of the ship you are), but only half of them seem to circulate. People breath to each other face - that how crowed they are. While being upset myself, I heard a lot of complains from others too about elevator's service. Cabin's service is great. Thanks to ship designers I will still recommend Harmony of the Seas for it's beauty! Read Less
Sail Date April 2017
Our family sailed on Harmony for spring break in 2 cabins. Our children are 16 and 7. We have gone on several cruises and also sailed with Norwegian and Carnival, although Royal Caribbean has been our line of choice in the past. The ... Read More
Our family sailed on Harmony for spring break in 2 cabins. Our children are 16 and 7. We have gone on several cruises and also sailed with Norwegian and Carnival, although Royal Caribbean has been our line of choice in the past. The ship is amazing. It is modern and kept very clean. The fitness center is huge and the jogging track is nice (almost .5 mile). There are countless options of things to do, but be weary of the crowds on sea days. Our cabins were spacious and our stateroom attendant was amazing. Embarkation was fast and easy. We ate in the dining room 5 of the 7 nights. There are many dining options, but some of the specialties are pricey. We ate at Sabor (mexican) for a lunch and a dinner. Food was good both times but service was very slow. Our dining room waiter was great. He was the highlight of the dining room experience. The food was mediocre. We have had better on other lines recently. It did not help that a salad was served to us with a large fly in it. Staff did try to make up for it with some goodies sent to the room, but sent them to the wrong room. This is where I will express disappointment in service. The crew was not friendly. Do not expect any "wows" from staff other than your stateroom attendant or dining room waiter. We thought someone would follow up after the fly in the food, but they did not. The shows were good, but make sure you have reservations. My suggestion would be to make reservations as soon as you are able to online before departure. If not, you are waiting in line until 10 minutes before the show starts. Comedy was good, but only one comedian for the week. Adventure Ocean was fun for the younger one. Lots of activities going on for kids. The Royal IQ app and the wow bands were a nice plus on the Harmony. Overall we had a good trip. We will probably try another line next time as our loyalty to RC is starting to decline. Read Less
Sail Date April 2017
Embarkation - Fastest that we’ve ever gotten on a ship once we were at the port. We stayed one night pre-cruise at the Renaissance Ft. Lauderdale Cruise Port Hotel. The location was great and there was a Walgreens right across the ... Read More
Embarkation - Fastest that we’ve ever gotten on a ship once we were at the port. We stayed one night pre-cruise at the Renaissance Ft. Lauderdale Cruise Port Hotel. The location was great and there was a Walgreens right across the street, which was great to stock up on our two bottles of wine, coke, and bottle of hand soap for our bathroom. (We’re carryon suitcase only people, so it was nice to have the Walgreens to pick up a few items over 3 oz.) It was about a $6 Uber ride from the airport to the hotel and a $6 Uber ride from the hotel to the port. We had a 10:30-11am check in time and left our hotel around 10:20am, once inside the port, there were all sorts of traffic issues due do how the police were directing traffic. It appeared that each police officer had their own idea of how best to direct traffic and none of it was coordinated, but we’re on vacation, what’s the rush?! We were out of the car walking into the port around 10:50am. There was maybe a one minute wait in the security line and then no wait at the cruise check in counter. We walked upstairs to the waiting area and just as we arrived they had called the platinum and suite guests. We were neither of those, but they directed us right to that line and told us not to sit down, so we went with it. Just as we went through our last check point to leave the port building to get on the ship we heard gold members called, so we wouldn’t have been too far off anyway. I would guess that boarding began at 11am. It was just a few minutes after 11am when we arrived at the Windjammer buffet to grab lunch and we were some of the first people in there. After lunch we moved out of the Windjammer to a shady area to people watch and wait until 1pm when the rooms would be ready. Room At 12:50pm, we started making our way toward our room, expecting to have to wait to get down the hallway, but the hallways were open and our room was ready. We had a bit of trouble finding our room initially as it was not off of the main hallways, but off an elevator block. We had a virtual balcony room on deck 10. The room was the same size and had the same layout as a balcony room. We liked the layout of having the bed first and then the sitting/dressing area next to the balcony (instead of the sitting area first and then the bed.) The décor was neutral and modern. The bed was great with a very firm mattress. The virtual balcony was a neat novelty to have. The camera was facing what was the front of the ship, which was also correct to the direction our room was facing. There was one closet with several shelves, three drawers, a safe, and a tiny area for hanging clothes (maybe 6 hangers worth of space). On the other side of the bed was a larger closet that was just for hanging clothes with maybe 20 hangers. We had plenty of place and even extra hangers! There was also a dresser with four drawers for clothes and also where the mini fridge was located. The bathroom seemed smaller, but the shower was larger, so I’ll take it! No more shower curtains, so that was a plus! A note about the sound proofing – it sucked. We could hear every word our neighbors said to each other, whether they were just talking in normal voices or fighting in the evening. The first morning we had intended to sleep in until the phone rang…but it wasn’t our phone, it was their phone, but was so loud you would have thought it was in our room. Then it was their alarm clock, and next they were up and getting ready for the day, what should they wear? AHHH! I don’t know, just shut up and pick an outfit and leave! Luckily, their wake up times each day weren’t too far off from what we were planning, so we just ended up getting up every morning when they did. And tried to make the best of being able to hear literally everything going on in the room next door. Overall, the ship still has the “new” feel to it in the rooms and throughout the common areas. My guess is that it will start showing a bit of wear and tear a year from now. Food – Food is always subjective, so this post may not be of much interest. Overall the food was ok. Nothing special. Pretty much standard fare for a large cruise ship. We did not eat at any of the specialty restaurants for lunch or dinner. With the exception of Johnny Rockets once, which was a disappointment. The main dining room service was good. We had a table for two with the same waiters each night, likely because we had made reservations ahead of time. The food was ok, nothing outstanding. I’m a picky eater, and was a little disappointed with the lack of choices on the menu, but I could always find something. Trying to go for something simple, I ordered a sirloin twice, both times were stringy, chewy, and pretty much inedible. I also once ordered a kids mac and cheese as an appetizer…but it came with pasta sauce and parmesan cheese on top of the mac and cheese, very strange and not tasty. Also, a side note about the main dining room, there are no windows (at least there were no windows on deck 5 Silk where we were assigned to dine), which was a little odd. The Windjammer food was pretty much the same or very similar for breakfast, lunch, and dinner each day. (We found that other cruise lines have way more variety to choose from at the buffet for lunch and dinner.) The burgers at the buffet at lunchtime looked terrible and I couldn’t bring myself to even try one. (Note, they have better looking burgers out at dinner at the Windjammer, but I didn’t try those either since we had just eaten in the main dining room. Yes, we’re the people that eat in the main dining room and then follow it up with a trip up to the Windjammer just to see if there is anything else interesting to eat.) Back to the burgers, the Johnny Rockets burger wasn’t much better looking than what was on the buffet and I was annoyed to have to pay for a simply burger that wasn’t very good. (Side Note – The Guys Burgers on Carnival are the best cruise ship burgers we’ve found. They are awesome and free!) The hand washing stations at the windjammer buffet entrance are a nice add on this new ship. Mini Bites is a nice outside eating area with the basic staples of burgers, hot dogs, fries, and nachos every day for lunch. We also found it was a nice break from the buffet for breakfast serving the main food items (bacons, eggs, pancakes, waffles, toast, etc.) without the crowds. For lunch we really enjoyed the Park Café with the make your own salad (pretty much you could do the same thing at the Windjammer with the same ingrediants, but the atmosphere of the Park Café was nicer). Side note – they have small bags of Lays potato chips at the Park Café for free! Yes, that’s right, something without an up charge on Royal Caribbean, get them now before they start charging. Pizza at Sorrentos was similar to a high quality frozen pizza, so if your into that sort of thing then you’ll enjoy it. I’m not sure why they don’t make the dough fresh like other cruise lines, it all comes as frozen slabs of dough on Royal. Popcorn - $2.50 before the shows near the aqua theater. It is the little things like that, that make the nickel and diming on Royal stand out. Drink prices – most alcoholic drinks are $13.50, which is odd since the drink package cut off is $13, and seem a tad pricey compared to other cruise lines. We didn’t have the drink package, but we did see quite a few people partaking in the drink packages. In fact, we had never seen so many drunk people on a cruise ship as we did on the Harmony of the Seas. Everywhere you turned someone was drunk. It was a bit embarrassing. (It seems like Carnival often gets slammed as the drunken party ships, but I’m thinking those haters have either never been on a Carnival ship or sailed years ago with them when that might have been the case. We don’t have a lot of experience on Carnival, but in our 35 nights on Carnival, I’ve never seen collectively even as many people drunk as I saw on the Harmony of the Seas this past week.) Cruise Critic Meet and Greet The official meet and greet was poorly attended. There was maybe 12-15 of us there, when over 70 people had signed up to attend. The officers and captain went through introductions and then the entertainment director raffled off prizes. Almost everyone walked away with something – back packs, hats, glasses, and bottles of wine! All Access Ship Tour If you’ve not done this before, then go for it. It is a lot of fun to see what happens behind the scenes and below deck. It is a little pricey at $119 pp and only lasts for 2 hours. You’ll see part of one of the galleys, provision area freezers/refrigerators, engine control room (basically a room with a lot of computers), several parts of the laundry area, and the bridge. (The tour did NOT go to the main theater, aqua theater or anything entertainment related.) (Carnival does a similar tour, for $95 that lasts 3-4 hours and you get to see all of the above and more! On other cruise lines we’ve had free tours just to the galley, just behind the scenes at the stage, or just to the bridge, which is nice, but it is also nice to see everything collectively on one ship.) Entertainment Shows 10/10! - The shows on the Harmony of the Seas were outstanding! (Musicals: Grease and Columbus the musical; Aqua shows: Fine Line and Hideaway Heist; Ice Skating: 1887 and iSkate) All are worth seeing! My favorite was Columbus the musical. You can tell that Royal has invested a lot into the shows technology and interactive features around the ship. The technology on board the ship was really impressive! Comedy - The lounge where they have the comedy is oddly shaped and doesn’t hold many people. They also had the same comedian on all week who only had one show’s worth of material. This was the first large ship we had been on with only one comedian with one show, it seemed weird that they didn’t switch things up throughout the week. Casino – nicely hidden away, which is great if you don’t want to play or don’t like the smoke. If you’re gold or higher you get $5 worth of free play, so don’t forget to use that perk! Lounge musicians – Bordellos was always lively with Latin music in the evening. There was a piano player in Schooners, a guy with a guitar in Central Park and a guitar guy in the Boot bar. They were all ok in our opinion, nothing that really stood out and some of the hours they were assigned to play were odd. (What Royal is really missing that other cruise lines have is a rockin piano bar, where people request songs and sing along.) Dancing – limited. I mean, I guess you could dance where ever you want, but you’d likely be the only one. If you’re looking for club music booty shaking music was just not happening on Royal. Even a step away from that, the “sail away party” with dancing, was just a few people from the cruise staff and a couple of guests – lame. Same goes for the lame theme nights on the promenade that are supposedly dance parties, but it is pretty much just the staff dancing and not too many guests get involved. Also the venues where they hold the late night dancing change and are just weird spaces to dance in. Activities – There seems to be a lot in the cruise compass for the Spa and Gym, a few trivias here and there, and a few character appearances, but really there isn’t much going on. This was my same complaint when we went on Royal a few years ago and I was hoping they have beefed up with schedule a bit, but to my disappointment they had not. Also, the staff running the trivia and other activities just don’t seem happy to be there and annoyed that they have to run an activity. Parades – Maybe we’re just not into parades, but they just seem weird and out of place on a cruise ship. A parade that celebrates all of the holidays in a year? Just plain weird and not for us. Character Greetings – Fun for kids and adults who are kids at heart, just watch the cruise compass for when and where they will appear because it usually only for 10-20 minutes. Gym – This was by far the nicest gym at sea. It was lovely to walk through to see what it looked like, but I was on vacation, so there wasn’t a chance I was actually going to use it. The running track on deck 5 is also really nice and under used. (Note, there are some nice alcoves off the track with deck chairs if you’re looking for a quiet place away from people.) Sports Court – There were always people playing basketball. - The mini golf course was one of the better cruise ship mini golf courses that we’ve seen. - The zip line was fun once, but short. - The carousel is worth one go around, but unless you’re a little kid one time is plenty. - The addition of two flow riders instead of just one like on the older ships was a good add for this class of ship. One flow rider was always boogie boarding and one was surfing. The best day for the flow rider was when we were in St. Maarten and we pretty much had both flow riders to ourselves and could go over and over again. (Note, we did end up with several bumps, bruise and scrapes from the flow riders, likely from our ungraceful dismounts). - The Abyss slide was fun to go down once a day, but listen to the instructions because we saw some nasty slide burns from people who didn’t pay attention or were maybe just a little too wide to be on it. - The rock wall always had a line and rarely were both walls open, usually just one at time and for short hours. - The ice skate was only open for skating on two days and only for very limited hours, and with a maximum of 50 people skating per session…it was very crowded on the ice making it not fun to skate. Each of the things listed above make it sound like there is a lot to do, but most of these things I think are what I would call “one and done.” Nothing that I really wanted to keep coming back to do over and over again. Very novelty and lack of substance. Pools – There were several pool areas, which was a good ship design spreading people out. I never had a problem finding a deck chair in sun or shade on any of the days. The waterslides were a smart addition for Royal, but each of the slides had some rough seams that need to be filed down. I was scratched and cut on each of the slides on my way down. The Solarium area was a nice thought, but with the partial glass ceiling, it was always super hot and humid in there with a lack of air flow. Employees – from the waiters to the zipline sports staff it seemed like we were constantly being asked how we like the ship and the staff, and how when we leave we should rate everything a 10/10 on our after cruise surveys. It was a little much and a little pushy. They seemed more concerned about what we might rate them later than how the actual event was going in the moment. Debarkation - Self assist was from 6:30am to 8:30am. The first time anything was announced was around 7:30am and that was a last call for self assist and first call for zones 1-10. They really push the self assist option, which is probably helpful to their staff to have less luggage to move around if people are willing to do it themselves. They also really pushed downloading the mobile passport app and how that would be way faster than filling out the paper copy and getting in that line in the immigration/customs line at the port. We downloaded the app, but it would have been way faster if we had gone the old fashioned paper route. Once off the ship the signage was poor and the employees didn’t seem to know what line was what that they were putting people in. We happened to get in the right line for the mobile app but they only had two people working that and about 6-8 people working the paper lines, so it took just over 20 minutes from when we stepped off the ship to when we walked out of the port building. Our time would have been cut in half had we gone the paper route. Was this the best cruise ever? No, but it was still good! Would we cruise with Royal again? If the itinerary were right, then yes, but we wouldn’t go out of our way just to sail with them. Read Less
Sail Date April 2017
We joined a quilt shop cruise that uses Royal Caribbean because of the large conference space. Our Jr Suite (8636) was really nice for 3 but I was surprised how much we did feel the sway. One nice thing about the Jr Suite is it gets you ... Read More
We joined a quilt shop cruise that uses Royal Caribbean because of the large conference space. Our Jr Suite (8636) was really nice for 3 but I was surprised how much we did feel the sway. One nice thing about the Jr Suite is it gets you expedited boarding regardless of your Crown & Anchor level Conference facilities are great and Santino (our F&B guy) took great care of keeping the water and cookies going. Found it very confusing to find our way around the ship because of the size and layout. When I went to Guest Services they have people screening you getting in line. Understand they are trying to expedite the process but it felt like they were using it as a way to keep you out of Guest Services. Getting on and off the ship at any of the ports is an adventure in patience just because of the number of people on the ship. When the lines got long getting off they held you back. Then you should allow at least an hour to get back on the ship between standing in line to have your Sea Pass verified, going through Customs and then having your Sea Pass screened back into the ship. The new Starbucks is a nice touch. The American Icon dining room service by Benzley and Alphan was great as was Christian in the Solarium Bistro. But everywhere we went on the ship the continual ask for a 10-rating on the review was off-putting. Read Less
Sail Date April 2017
My family and i have cruised many time with rccl. And will continue to do so. The food on this ship in the main dinning room is not as good as other rccl ships (including when i went on the allure) but still not bad. The biggest problem i ... Read More
My family and i have cruised many time with rccl. And will continue to do so. The food on this ship in the main dinning room is not as good as other rccl ships (including when i went on the allure) but still not bad. The biggest problem i had with this cruise compared to other rccl was with the redesigned windjammer buffet. Didn't offer as much in verity of food and not enough table space to sit (always felt like took forever to find a table.) also it was missing the egg station that got moved to the mini bites grill a deck below (that doesn't have indoor seating). Also this ship never has an outdoor deck party at night. could be just due to the design of the ship really doesn't work well for an outdoor deck party. They do use the inside for parties in the promenade mall. The other issue that we had on this ship was they turned off the ability for my kids to use their sail pass cards to make any purchases on the ship, even after i signed them up the ability to use the account when we registered to get on board. The reason we were told some kid went to arcade to ran up a big bill over $400 the first night. But i gave my kids the ability to spend on the ship and they turned it off for all kids under 18. so i had to go waste fun time inline at guest services waiting to turn it back on for them. Would not be so hard or a bad idea for rccl to update there software to allow parents control over daily amount of spending or where they can spend. if i can control things of that nature with my cable company or cellphone why can't they have that setup on their ship. And this is something that can be controlled by there iq app. The iq app. For phones was great!! Loved using it. Wish it was a little faster but was great with keeping me organized with what i have scheduled and what is going on with the ship day to day. The ship it self was a lot of fun and the service was fantastic as with most rccl ships. I had ran a group on this ship with 43 people on it and the staff was fantastic at making sure all our needs were taken care of and keeping us together when we wanted it. Would still recommend this ship to go on. Read Less
Sail Date March 2017
the good the aqua theater shows are just fantastic, the solarium in the front is a nice place to lay out and get away from the big crowds. The royal promenade was huge there was always something going on in it. The staff was fantastic ... Read More
the good the aqua theater shows are just fantastic, the solarium in the front is a nice place to lay out and get away from the big crowds. The royal promenade was huge there was always something going on in it. The staff was fantastic like any rcl cruise but on the last night prepare for the please give me good review speech. the bad this intelligent design they talk about is complete crap. The main buffet is very small, i honestly believe the freedom class ships have a bigger windjammer. To get into the buffet there are 4 sinks on each side and they make you wash your hands to get inside, it just causes more congestion during busy times. The gym is so small there are only 6 small windows that the treadmills get to look out of. For the free weights there is a max capacity of 6 people it is just so small for being the biggest ship in the world i know this wont affect everyone but it was just terribly small. The my time dinning make sure you plan your whole week before the cruise or right when you get on, and you will have to go to the dinning room the app will not work. Make sure you do this or you will be like us getting stuck with 845 dinner times. Now most standard cruise ships have 2 pools for all the guests and 1 for the adults. This boat has 3 for everyone on the hot days it would be so crowded in the pools you physically couldnt get inside. Wonderland is dumb im not a disney freak but it was really dumb. The ultimate abyss is really slow for what you think it is. Central park is another dumb idea its on deck 8 there is nothing but rooms and central park on deck 8 so you never go to it unless you have dinner on it, unless you miss trees you can spend a month on this cruise and never go through central park. Overall the ship itself feels like they are cutting corners they use to have wood railings now they are plastic the dinning room just bland and boring, the new boats just are not as fancy as they use to be. Dont get me wrong this boat is kinda nice it is amazingly smooth it barely rocks, and it was a good experience and it is a beautiful ship. Just the amount of people on it will drive you mad you have to wait in all kinds of lines and constantly bumping into people. To many damn people for me Read Less
Sail Date March 2017
This is my 4th Royal Caribbean cruise, my previous ships are Mariner of thd seas, Navigator of the seas, Allure of the seas. Our room 7667 is a small room but layout is efficient, location is relatively convenient, the room itself is ... Read More
This is my 4th Royal Caribbean cruise, my previous ships are Mariner of thd seas, Navigator of the seas, Allure of the seas. Our room 7667 is a small room but layout is efficient, location is relatively convenient, the room itself is all right. My problem is it‘s next to crew area, you can hear door bang sound, cart moving sound, etc. And I often hear a weird humming sound. I am writing this review in this cabin on the last night of my cruise, and I can hear crew moving luggages. This is a very noisy room I will try to avoid at all costs. Overall service experience is positive, food is good for most parts. Pesonally I think the shows lacking creativity. This is probably sprng break week, so many young families and children aboard. The ship need to have better control for children in casino, there are many young kids in casino jn late eveng. Overall a good week but not wowed. Read Less
Sail Date March 2017
The ship is very crowded with over 6000 passengers. We found that most shows were sold out and dinner reservations for My Time Dinning to be filled until after 9:15PM. Which was too late for us to eat. The lunches and some ... Read More
The ship is very crowded with over 6000 passengers. We found that most shows were sold out and dinner reservations for My Time Dinning to be filled until after 9:15PM. Which was too late for us to eat. The lunches and some breakfasts were for crowded with over 100 people looking for a unfilled table. Sometimes you would "circle around" the eating area numerous times to find a seat. Often we were asked if our table could be used when we were up getting our food. People were in panic mode sometimes. The ship needs more tables or less guests. The room was very nice and the food was very good. The stateroom was clean and all the workers were very nice except one in the main dining area that didn't want to be there and shouldn't be working on a ship. The ice show was excellent. The comedy show as average. Read Less
Sail Date March 2017
We were a Work related Group consisting of 16 cabins who invited their friends and family to share / enjoy their prize. The Harmony's Cabin was more compact than those of the Oasis in 2014. For Cabins in the Bow (forward) of the ship, ... Read More
We were a Work related Group consisting of 16 cabins who invited their friends and family to share / enjoy their prize. The Harmony's Cabin was more compact than those of the Oasis in 2014. For Cabins in the Bow (forward) of the ship, whenever the thrusters were engaged....the ship VIBRATED as if in an Earthquake. If you were not booked by Royal Caribbean's Group Department....do not expect your Group's wishes to be met unless like me, you have to threaten to escalate my complaint to the Ship's Captain. That got RESULTS! During the cruise, we experienced 'Rough Seas'. This caused the ship to be tossed around. Passengers who don't have 'sea legs' suffered sea sickness. My daughter was bed ridden during those days at sea. She definitely does not want to go on another cruise...."Even if it is for FREE!!!". Service was as expected moreso as Royal Caribbean has to be competitive. Read Less
Sail Date March 2017
First cruise on Royal Caribbean. 6th cruise overall. Previous on Carnival and Princess. This was a family cruise celebrating the graduation of our twin boys. We had adjoining cabins deck 10 Central Park. The cabin was nice. The ... Read More
First cruise on Royal Caribbean. 6th cruise overall. Previous on Carnival and Princess. This was a family cruise celebrating the graduation of our twin boys. We had adjoining cabins deck 10 Central Park. The cabin was nice. The adjoining room was very nice. The noise was not. Bands, etc from the pool deck float across that deck and fall into the hole that is central park. It is VERY noisy. We ate every evening in the MDR using My Time Dining. First night was a disaster. Second night we were placed in Grande Dining Room Table 448 with Duro and Vladimir and it was AMAZING! We stayed there the rest of the week. Those two guys plus head waiter Cheryl were beyond my expectations. Top notch! We purchased drink package and got shut off at the bionic bar because I ordered 4 drinks in 10 minutes. The first two sucked! Bionic bar does not use real orange juice. A screw driver there tastes like antifreeze! Much preferred the face to face bar tenders and the bar tenders at the non-smoking pool bar were excellent. Shows were great. We saw Grease and Columbus. Comedian was pathetic. Simeon, the host, was better than the main comedian. That's really too bad! Quest was so funny! I recommend it. The pool show I skipped after seeing the guy spin for 10 minutes while I was walking around. Seriously? Not to my liking. You simply MUST go to the Park Café and have the roast beef sandwich. Words will not do it justice. Now for the problems: Pictures on the Great Abyss are not covered by the photo package but it does not tell you that anywhere. Getting the charges taken off my bill was a challenge. The spa screwed up a reservation and we were charged for a service that was not used. I went to them for a credit. Management agreed they owed me a credit. They worked all day only to get my account charged a second time instead of the credit. This really pissed me off. Ana Prce with the guest relations fixed the problem. She even credited my for the spa treatment we received as a way to resolve the situation. Then I get home and was recharged for that spa treatment. Corporate office didn't believe my story and was giving me a run around until I asked them to check with Ana. She vouched for my story. BUT, it took corporate 10 business days to get the credit on my credit card. They charge your card ongoing while you are on the ship apparently because they don't believe you will pay your bill. But when THEY screw up, don't expect a resolution very quickly. It doesn't happen. This was my first cruise with Royal Caribbean. IT will be my last. I'm not a fan of the big ships. Going back to smaller venues and other cruise lines. RCCI does have embarkation down to a science. Other cruise lines could learn something from this. Read Less
Sail Date March 2017
We went on a spring break cruise this year after five years without cruising. We're Emerald level so we've been on a few cruises before, but we really noticed a change...and not for the better. The biggest areas we noticed were a ... Read More
We went on a spring break cruise this year after five years without cruising. We're Emerald level so we've been on a few cruises before, but we really noticed a change...and not for the better. The biggest areas we noticed were a drop off in quality of service and quality of food. My wife and I were asking ourselves was it that we were on such a big ship and they couldn't keep up? Or has RCCL dropped a bit in five years? We recall service levels on RCCL cruises as being consistently above average to great, especially when compared to service levels we get on land. However on Harmony we experienced several noticeable apathetic service experiences. About 50% of the crew seemed to be as professional and passionate about their jobs as we recall, but the other half seemed to be apathetic. It all started with the cabin steward when we boarded. When we got to our room our luggage was already there and we had received a sail away gift of beverages. There's a sign in the room that says get ice from your steward, so we unpacked and sat on the balcony a bit thinking the steward would soon come by to introduce himself. After a little over an hour I went out to the hallway and asked a steward if he was assigned to our room, and he said he wasn't but would tell our steward we wanted some ice. After another hour and a half I finally called room service and explained that we hadn't seen our steward and we wanted ice so they said they would send some up. About five minutes later our cabin steward showed up with ice and he proceeded to give me a small lecture about him being busy on the first day. Service issues like that occurred at the sand bar, at the photo shop, in Sabor, Jamie Oliver's, and with one of our shore excursions. For the food, it was really in the main dining room and the Windjammer that we noticed a drop in quality that we recalled from previous cruises. Again, is it because this ship is just too big to handle the crowds? Selections were more limited, items not cooked properly (fish was way over cooked and dry, salad items dried out and wilting, hot items were lukewarm, cold items were also lukewarm, etc.). We tried almost all of the specialty restaurants and found them to be generally better food (we preferred Jamie Oliver's the most) but had mixed experiences in service. The first time we were seated at Sabor 20 minutes went by with no one coming to service our table. So I went up to talk with the manager and he sent over a lady who came out of the kitchen who wasn't suppose to be serving that day but she took great care of us. The first time at Jamie Oliver's we tried to walk in, and the host told us "no problem, come back in 30 minutes and I'll have your table for you". We came back in 30 minutes and he said, sorry, probably another 30 minutes or so. I'd rather he had told me in the beginning that he couldn't seat us. The shore excursions were fine except in Mexico. My daughter and her friend who are both 17 snorkeled in Labadee and rode horses in Falmouth. But when we got to Mexico, we were told on the dock they couldn't go on the Dolphin Discovery because they were under 21. I asked why did RCCL accept the reservation (in their names, in their cabin), take the money and issue tickets in their names if they weren't allowed to go? If that's the policy in Mexico, fine, but tell me before you book the excursion and issue tickets, not when we're standing on the dock in Mexico with tickets in hand. Overall, we enjoy being on the sea, parts of the cruise were good, but we experienced enough disappointments this time that we left thinking that either the quality of RCCL has gone down in the last five years, or that Harmony is simply too big to handle the huge crowds. Read Less
Sail Date March 2017
This was our 24th cruise. We also have done Oasis and Allure. Boarding was somewhat slower than previous cruises but you sit inside to wait not outside in a long line in the heat. We went straight to the Park cafe as others have said ... Read More
This was our 24th cruise. We also have done Oasis and Allure. Boarding was somewhat slower than previous cruises but you sit inside to wait not outside in a long line in the heat. We went straight to the Park cafe as others have said and there was no line since we boarded early. Roast beef roll was great. Drink machine was broken but later fixed. Dining in the windjammer was the best of any RC cruise we have been on. Not fabulous but on par with main dining which was mediocre at best. For the last few cruises we have requested a large table and were given a table for two. Each time we go to the head waiter and he fixes it. So you can change tables. Jamie Olivers was great. Johnney Rockets was great. The room was the best we have ever had on any ship (balcony). The shower was great , no curtain, glass, and big enough for my 6' 2" husband. We did not bring children but the pool facilities for children was the best I have seen and I love seeing lifeguards and lifevests for children. The internet was fast and the best we have had on a ship. The service was great all through the ship though the main dining staff was spread too thin. The room attendant was fabulous. Grease was great and easily the best show we have seen on a cruise ship. Now the bad. The weather was bad with 40 knot winds and 20-30 ft waves. The ship moved a lot. I am convinced the ship is not as stable in the wind as smaller ones but just my guess. I saw nobody seasick but it was enough to cancel the aqua theater and ice skating several nights and also the Nassau stop. To Rc credit they rescheduled many shows and stopped at Nassau on what was to be a sea day on the way back. We still missed the aqua theater and ice show since the resceduled time was our dining room time. The design of the ship replaces many outside window areas such as bars and Viking lounge with cabins. One of our favorite things is siting in a bar and watching the ocean while reading, etc. You must go outside or the solarium or windjammer to do it. Also the running track gives you a view of the lifeboats. The extra rooms mean extra passengers and this ship felt crowded , much more than Allure or Oasis. The diamond lounge is just too small to use unless you get there early for happy hour and of course no ocean view. So we did what others do and go to the other bars to get our diamond drinks for happy hour. The problem is at 5 the lounges are full also of the diamond class, etc. The staff can't handle the load so you wait a long time for drinks. We finally just stopped trying, it was more trouble than it was worth with no view and few drinks. Disembarkation was a disaster. The problem was customs having a bunch of employees not show for work, we were told. This caused huge delays and nobody knew what they were doing including RC staff and customs staff. RC said nothing about how bad the delays were and wanted us to wait till our group was called but it was running so late we left on our own to find customs a complete mess. Some were missing luggage. The lines filled the terminal and wrapped around. We had dowloaded the passport that was supposed to speed customs and we also had the gloabal entry from TSA to speed through customs. They put us in a shorter line which was not moving since no one was at the desk to move the line. We got 4 different instructions from 4 different agents then finally they said the line for the app was the one moving. When we got to the agent he said they don't have the app scanner but he just sends you through. I believe somebody in customs should lose their job it was so bad. We barely made the plane after over an hour in line at customs. The Allure had us off the ship and at the airport in 20 minutes. I am sure many missed flights. Read Less
Sail Date March 2017
The Harmony is a new ship. The staterooms are tasteful decorated, with two separate closets and plenty of storage space. I was disappointed with embarkation. Initially There was no one curbside to take our luggage. We arrived at our ... Read More
The Harmony is a new ship. The staterooms are tasteful decorated, with two separate closets and plenty of storage space. I was disappointed with embarkation. Initially There was no one curbside to take our luggage. We arrived at our assigned time, but were not given the usual courtesy of priority boarding. We were herded like cattle. We waited 6 hours to get our luggage to our room. This is my 35th cruise and by far the most disorganized. I expected so much better crowd control with such a large ship (6700 passengers).They have been doing this cruise since November and so many of the staff acted like it was their first day. I waited 1/2 hour to get a drink and was overcharged. Bill should have been $20, got billed for incorrect AND correct amount of $27 ( $47 for two drinks!) it took 2 days to get this corrected. They automatically add an 18% gratuity for crappy service. $13 per drink definitely curbed my drinking. They nickel and dime you for everything! They sell popcorn at outdoor shows for $2.50 for a very small container. The Windjammer cafe gets so crowded we were turned away at times. There are some specialty restaurants, but you have to pay $34 extra for spaghetti! And room service has additional charges. I was with a group of 14 (Family reunion) and were we were never able to get a dinner time together. Be prepared for poor service if you phone for any service. I made Diamond status on this cruise, but got none of the benefits. I was told to wait 10 days post cruise. There are no enrichment activities. Overall this cruise left me with a bad taste for RCI. I won't go out of my way to travel with again. Read Less
Sail Date February 2017
My son likes RCI. I think the service has gone down. One of the comedians was our cruise director for the week??? Has anyone ever heard of that? The rock climbing was only opened from 10 to 1 and 5 to 7 on our last sea day. We were told ... Read More
My son likes RCI. I think the service has gone down. One of the comedians was our cruise director for the week??? Has anyone ever heard of that? The rock climbing was only opened from 10 to 1 and 5 to 7 on our last sea day. We were told they were short handed lots of people quit or were fired. My grandchildren should not have to suffer for that. The Italian restaurant was horrible and we were refunded our money for the dinner, The manager of the restaurant came down and spoke with my daughter and said they had so many complaints about the service and the food that week and we had 16 people at dinner that night. The beds were hard, They really don't have enough going on. I will say the Oasis was much better last year. Very disappointed with them. We did the Oasis last year and it was wonderful. Read Less
Sail Date February 2017
Food in the Windjammer and in the dining room was subpar. We've been on 25+ Royal Caribbean cruises and this has been the worst so far. Specialty restaurants are the way to go. Above and beyond service and food. alcoholic Drinks on ... Read More
Food in the Windjammer and in the dining room was subpar. We've been on 25+ Royal Caribbean cruises and this has been the worst so far. Specialty restaurants are the way to go. Above and beyond service and food. alcoholic Drinks on the ship are extremely overpriced. Two drinks (a double Tito's with a splash of tonic and lime ) were $42.75. Outrageous! It seems like the harmony of the seas was rushed out of dock, just not ready to be launched on time. A lot of things did not work properly, shows were canceled. I must say though entertainment on this boat was the best I've ever seen on a cruise ship. Columbus the musical was an absolute pleasure and a surprise to see. It is a must see on the ship. Greece was phenomenal as well and of course the aqua theater is a must do. Staff seem to be overworked. Not very sociable, seem to be stressed out. We have been on the oasis two times in the a lore three times. I feel both those ships are better to Crouzon down the harmony of the seas. The new slide the abyss was extremely fun to go down and not as scary as it appeared. Read Less
Sail Date February 2017
My husband and I sailed on a back-to-back cruise starting on February 4/17. We are in our early sixties. We chose this cruise because my husband wanted to see what a huge ship was like. First some tips. To open your door you need to ... Read More
My husband and I sailed on a back-to-back cruise starting on February 4/17. We are in our early sixties. We chose this cruise because my husband wanted to see what a huge ship was like. First some tips. To open your door you need to touch the lock with your Sea Pass. You need to put a card in the light switch by the door to turn the lights off and on. You can use any card, even a business card. You do not need to use (and forget) your Sea Pass. Store your empty suitcases under the bed. Leave the bathroom door open as a night light. (The main light is off but a small part of the light is always on.) Check out the ship’s layout and the restaurants on-line prior to sailing so you don’t miss anything. The ship has formal evenings, but they are in no way strict about it. Getting on the ship was easy and organized. Getting off was easy too but security had long line-ups. The ship is tastefully done in earth tones and looks like any upscale hotel. It does not have the WOW factor, vibrancy and holiday feel of Adventure of the Seas. Passengers are from ALL over the world. We met people from everywhere! There were 800-1000 kids on the ship but you wouldn’t have known it. The ship is good for multigenerational families. The ship rarely felt crowded, although sunbathers may have felt differently since no one walks around the pool monitoring lounge chairs. People just dump their towels, etc. and leave them there for HOURS. We, in our infinite wisdom, decided if the person was not back within 1/2 hour they forfeit their seat. No one ever showed up to confront us. Central Park is in the open air. (Luckily there was no rain.) It contains some plants (nothing special), specialty restaurants, benches and bars (which are everywhere) and not much else. Frankly, the hoopla surrounding it escapes me. I think we walked there twice, briefly. The Promenade had bars galore, a robotic bartender, a bar that goes up and down, stores, guest services and a few small free restaurants. The boardwalk had a bar, store, a hot dog stand, Johnny Rockets restaurant, the Aqua Theatre and movie screens. There was a merry-go-round that was rarely in use and a neat climbing area for kids (I want to replicate it for my cats). The track was excellent; semi-enclosed and a good size (2.5 rounds equalled a mile). There are no couches or lounge chairs scattered in nooks and crannies for people to sit and converse like on every other ship we’ve been on (about 6). The solarium has seating in both the sun and shade, and is a nice outside place to read. There is NO LIBRARY or indoor movie theatre. There are a few books in the card room but absolutely nowhere quiet and comfortable to sit and read a book anywhere inside the ship. We personally found the majority of the staff to be pleasant, personable, competent and helpful, contrary to many of the other reviewers. The food in the dining room was good. I personally preferred the Windjammer due to the wider selection, so we had quite a few dinners and lunches there. We ate in the American Icon (3rd floor) for breakfasts and some lunches. We did not try any specialty restaurants with the exception the solarium bistro which was free. My husband really liked it. “My Time” Dining worked well the first week. You had the option of making a reservation. During our second week, the powers that be decided everyone must have a reservation. This was extremely frustrating and we went to the Windjammer a lot to avoid the aggravation. As far as I’m concerned “my time” dining means that I come when I want, that seating is on a first come, first serve basis, and that I do NOT have to make a reservation (which totally defeats the purpose of “my time” dining as far as I’m concerned). The entertainment overall was good. I really enjoyed the Headliner shows. The comedians in the Attic were okay but it would have been nice to have a variety of comedians during each week instead of the same show repeatedly. My husband enjoyed Grease, and Columbus was cute. The singing in both shows was excellent. The Fine Line (aqua show) was similar to a Cirque de Soleil. I did not like the ice skating show with the exception of the Bubble Lady (who blew cool bubbles inside other bubbles). It had no plot and was not geared to children. Much of the entertainment started way too late for my husband and me (yes, that is grammatically correct), including the PG+ outside movies (which were not a nightly event). Want popcorn? That will be $2.50 please. I found Sea days BORING. If you like sunbathing, gambling or shopping, you’re good. If not, there were 6,000+ people on the ship and approximately four activities per time slot including Spa and jewellery store lures. Do the math. From my perspective, that is not a full schedule. There were a few art and destination lectures, a few crafts (including colouring for adults-very imaginative) and not much more. Thank goodness I brought a bunch of books. I think all ships should have a community board where cruisers can suggest topics for lectures, discussions or activities that they are willing to lead, and the ship should assign appropriate rooms. Since this ship was so international, people could have discussed their countries, shared experiences or had political discussions (the latter would require security present-so maybe not). My biggest complaint is that The Windjammer closes at 9pm. Yet there are shows starting after 10:30pm. I’m not expecting full meals to be available but the dessert bars, ice cream and sandwiches should be available until at least 12am on a ship this big and with such late activities. For free, late at night, you can go to the pizza restaurant (Sorrentos), The Boardwalk Doghouse (hotdogs ’til 10pm) or the Cafe Promenade. That’s it, unless I missed something. These places are SMALL. Let me repeat, there are 6,000+ people on this ship. I took to taking desserts back to my room at dinner and eating a snack there. I hate eating in my room. I like meeting people. Finally, the islands. The first week we went to Nassau (it was Sunday and nothing was open; the city is run down); St. Thomas (which I love) and St. Marten (which I also like). The second week we went to Haiti (you will love this if you love sunbathing); Jamaica (we did not leave the port shopping area due to concerns for safety) and Cozumel (which I enjoyed). We did not take any excursions this year. I will not go back on Harmony of the Seas. Bigger doesn’t always mean better, at least not for baby boomers. Read Less
Sail Date February 2017
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.0
Entertainment 5.0 4.3
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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