291 Royal Caribbean Harmony of the Seas Cruise Reviews

We chose harmony for previous experiences aboard the oasis of the seas. The service in the main dining room and the staterooms were exceptional. Puerto rico was given the least time despite being the best port of call. My children agreed ... Read More
We chose harmony for previous experiences aboard the oasis of the seas. The service in the main dining room and the staterooms were exceptional. Puerto rico was given the least time despite being the best port of call. My children agreed with us yet they had fun with the slides.we recommend to royal caribbean to increase the variety of the food and different port to visit and more pools on their ships and more activities for family. Disembarkation was a horrible experience we were waiting for our luggage almost 2 hours. In overall we paid a lot of money and we spect more and i hope in the future we can enjoy better in a cruise. Also royal caribean should create new trips with more choice for families.only a few hours in puerto rico wich was the best port we visited. Great services and the staff amazing and very professional. Read Less
Sail Date June 2017
Harmony of the Seas Family vacation This ship will appeal to families with children and fun seeking adults. Not so much for those who prefer smaller ships with more specialty service. Food quality not up to par, including specialty dining. ... Read More
Harmony of the Seas Family vacation This ship will appeal to families with children and fun seeking adults. Not so much for those who prefer smaller ships with more specialty service. Food quality not up to par, including specialty dining. Those used to Disney will not be happy. As frequent vacationers our family was disappointed with the cost saving measures RCI implemented and the level of service in the spa, specialty dining and choice of shopping aboard. The show Grease was way too provocative for a family audience, but was well done for adult entertainment. Disappointed with port time in Nassau,Bahamas (7am-2pm) Felt rushed as while on vacation I don't want to set my alarm clock. As experienced cruisers, we may be too critical but I'm sure there are many who fall in this category Ages in our party was 3-70 so the experience was not one sided. As with any vacation we had fun despite the setbacks. Read Less
Sail Date June 2017
Wanted to try harmony of the sea, we have benn in many cruises and so far this one is not one of my favorities. Even thoyng is one of the biggest and newest cruises in the world this ship needs more personal and more educate crew. ... Read More
Wanted to try harmony of the sea, we have benn in many cruises and so far this one is not one of my favorities. Even thoyng is one of the biggest and newest cruises in the world this ship needs more personal and more educate crew. Guest services is really bad. The ship is really nice and elegant, but the staff are very rude. THEY CLEANIG PERSON WAS VERY SWEET AND ALWAYS READY TO HEL YOU NOT RECOMMENDED FOR TEENS The quality of the food in the paid restaurants is very bad. THE ONLY GOOD RESTAUTANT IS THE WONDERLAND THE SHOWS WERE REALLY GOOD, SPECIALLY "GREACE" MANY LINES IN THE BARS TO GET A DRINK, AND VERY SLOW SERVICE WE WENT WITH FAMILIES AND FRIENDS AND EVERYONE IS VERY UNSATISFIED WITH THE EXPERIENCE Sorry but royal as a company should be more carefull with the service. ESPECIALLY IN GUEST SERVICE Read Less
Sail Date June 2017
We set said June 10, 2017. We had a great boarding experience, great grand suite (felt we overpaid compared to everyone else), but it was a great room. We booked with ICruise.com to attempt a great deal, but we paid more than persons ... Read More
We set said June 10, 2017. We had a great boarding experience, great grand suite (felt we overpaid compared to everyone else), but it was a great room. We booked with ICruise.com to attempt a great deal, but we paid more than persons with larger rooms. The concierge (two of them) were just amazing and super sweet as well as our steward. Our room was kept pristine. First excursion was a total disappointment...Atlantas Resort! We were taken there at 8:20 am. The process to getting us there was a bit disorganized an photos were not even set up outside the boat until it was time to board us and they tried to pull us aside to take pics! It was took late As I said 8 am. The lazy river (which we have loved an visited several times) did not open until 10 am, and there was one pool open. There was also no food or drink except Starbucks open. And after 10 we had to wait 30 to 40 minutes to get an inner tube because they were still blowing them up. People stood in the water waiting and then it was a battle to get a tube Once we finally got one it was close to 11 am an as we hit the lazy river, we came to about 2 minutes into it and its as roped off and shut down in one of the best areas. Our tube was taken from us and we were told to walk to a different side of the river to enter and find a new raft. We were so frustrated and were not about to fight for a new one. There were people with tubes on their chairs stacked and a guy still blowing them up and people waiting for them. We left at 11 am along with other guest of Royal Caribbean. Worst trip excursion ever. They refunded us 1/2 of the trip. We paid about $280 for a nightmare we did not enjoy at all. The time of the ship didn't match up with the time of the resort and the resort were so lax in how they were ready for the guest. The ship has thousands of people and I see other reviews that say you cannot tell. Well that is totally not true. We had 4 days on the sea and the pools were so small that there was not enough room for everyone. There are a lot of restaurants, some shows, and a large slide, water slide x 3, and two rock climbing walls and surf experiences. But by the time we were on board, and if you couldn't book before, its as limited as to what you could do. We were lucky that we had the Grand suite which entitled us to have special privileges and we really appreciated that so much. Oh, there was also zip line which was zip line from one side of the center of the boat to the other corner where the ship was open in the center. As far as guests who had suits there was a small area designated for them, and it was full most of the time, but no pool.. No where to cool off. Just one hot tubs in a hot area and a bar. But we loved the peace and quiet away from everyone else. Just were so hot. We also had a lounge area with before dinner items which we really enjoyed. Our second excursion was skipped because it was 6 to 7 hours and my husband was overheated the day before from sitting in the hot tub for 4 hours off and on. So he could not tolerate the 6 to 7 hours in the sun, or walking, etc. We didn't ask for our money back because we thought we probably wouldn't get it and didn't want to complain. Our last excursion we went kayaking on the ocean/snorkling...it was suppose to include beach chairs and time on the beach...we received the snacks and were sent back to the ship instead....no beach time. Arrived back to the ship early about 1120. So we were not given the time nor everything we paid for for that excursion. The last two days we were at sea. Yes there were thousands of guest and it was crowded. The casino was fun and people were super nice, but a lot of smoking, which for us we could do without. Smoking by the poolside was allowed on one side and we could def do without that. They allowed us to purchase an ultimate dinner package online and we weren't able to go to all the restaurants that we wanted to go to. They were booked. So why sell us that. Some restaurants you had to pay more for certain items and they weren't included in the ultimate package. The ultimate drink package didn't include any drink over $10 per drink. If my husband got a double drink of liquor it was an additional charge for the extra liquor. So he had to keep going to get new drinks. Even with the ultimate drink package, they charged us to put drink in our mini bar!! Daily itinerary shows many things to do but the majority are things to sell you other things. Restaurants were average ....the ones includes in the package that we were able to go to. They basically served the same cuts of meat but in different ways. And the place called Wonderland...was the worst food I have ever had! They promote it as an experience of the senses but the food was just horrible. The desert however was really good. The "free" restaurant The Grand, was awesome! The mini bites section had low grade hamburger meat patties. The Windjammer was free and of course had a great variety and was really good. Overall we so appreciated help of the concierge (2 of them). Without them, we would have been lost most of the time. Oh, and never book with a travel agency.....because we booked with Icruise.com and not only did we pay full price, but we were lost with the whole process. We were also pleased with the staff onboard....everyone worked really hard to make our stay, our trip the best it could be. There were just a lot of bumps in the road. One more thing....no TV channels hardly at all! Omg the majority were channels for the cruise ship, and cartoons. And movies we had to purchase for $11 nightly to have something to watch when we weren't feeling well. I was sick one night and my husband was sick another. Read Less
Sail Date June 2017
Not happy with the replacement of traditional dining with MyTime (we don't like MyTime, but apparently you now have to book well over a year in advance to get traditional dining), people coming and going at different times cause chaos ... Read More
Not happy with the replacement of traditional dining with MyTime (we don't like MyTime, but apparently you now have to book well over a year in advance to get traditional dining), people coming and going at different times cause chaos and make it harder for the wait staff to serve well. Our first table was a disaster-the worse service I've ever had. Thanks to the hostess, we were moved to Joven and Samwel who did an absolute fantastic job. Not happy with the changes with Harmony. The rooms are smaller, it seems there is less storage, the vanity mirror isn't helpful for applying makeup. The bed was HARD AS A ROCK--making it impossible to rest well. The replacement of adult spaces (bars, solarium pool) with the water slides is disappointing. Although still loyal to RCI, won't go on Harmony again. The Aqua show was less about the diving and more some funky modern dance--it wasn't executed well, disappointing. The ICE show was also more abstract than it needed to be. Grease and Columbus were both great, the comedy show was hilarious. The casino was good, though the changes to the point system don't make much sense. A discount good only for new bookings (I've already booked two other cruises) and not valid with any other discount (there's always an RCI discount of some kind going on) make them completely irrelevant. I liked the new chairs on the balcony--the footstool was great. I think it's ridiculous that there is now a service charge on room service regardless of time. One night I waited 25 minutes and couldn't even get them to answer the phone. Hate that Johnny Rockets closes so early, one can only take so much midnight pizza. Also disappointed to find the mini-fridge isn't stocked any longer. I wish RCI would either enforce the dress code or do away with it entirely. There were shorts, tanks, even ball caps in the dining room for dinner, even on formal night. Read Less
Sail Date June 2017
First of all I have is that we have a 1 year old and paying so much for him you would think that he would have the highest standards that you have set for the adults. I was very unhappy with the sleeping situation that you have set forth ... Read More
First of all I have is that we have a 1 year old and paying so much for him you would think that he would have the highest standards that you have set for the adults. I was very unhappy with the sleeping situation that you have set forth for the babies. The crib that you offer is the worse I have experienced. The pack and play is the cheapest sleeping situation, when we paid $1700 for him to join us. At least you could have a fold-able wooden/ metal crib that has a full mattress inside. He did not even sleep inside it and slept with us. Well sleeping with us is an understate. My husband slept on the pull out couch and i slept in the bed with our son. Our suite was over $12,000 and could not even enjoy it as a family. Secondly, the only night my son tried to sleep in the crib he got sick. Vomiting in the crib, floor, entryway and the bathroom. I called room service and they said at 1030 pm we could not be in the room due to the chemicals that had to be used. We left for an hour came back and midnight. Coming in to find they didn't even clean the room, just took the towels that I used to clean the room. So pissed I slept in the room with vomit EVERYWHERE. in the morning they came to clean and delivered another crib. To my surprise the NEW /CLEAN CRIB had dried VOMIT inside from another guests child. Horrible !!! With a baby spending so much $$ I would think the treatment of the kids would be at a higher standard. I'm pretty upset by the whole experience and for us being PLATINUM sailors too. Spa services: My husband and I always get a couples message and this time around I am 5 months pregnant. Going into the spa never were we told it would be a limited service for me. MY husband received a good message but I was offered a below satisfying message she did not touch or message my arms, legs and feet for a hour message. Also I was not in a bed/Table that was appropriate for being pregnant. Nasty hard Towel were used to jam into my side so I wouldn't pay on my back. Lots of wasted time. I would have rather not even had a message. Its a horrible service we had to pay full price for. Third, If your kids are under 3: They are not allowed in the pool with you even if they have a swim diaper, only Splash pad. Only allowed to play in one play freely in one area on the ship. The daycare only handles 8 kids (we don't plan ahead) so not help there. The nanny service was a pain to get a hold of, so we did not use that service. We as a family had a lot of help so that was nice, the boat is in tip top shape, but they need to work on a few things to make it a bot more family friendly. Especially young kids. These issues will not steer us away from Royal Caribbean but would hope to see them resolved in a better manor when we sail next year. Happy Sailing !! Read Less
Sail Date June 2017
The cruise felt overcrowded and it was a hassle to enjoy most of the amenities on board. The ship itself is impressive. My 8 YO son and 6 YO daughter said it was like a city on the sea. Embarkation and disembarkation went smoothly. ... Read More
The cruise felt overcrowded and it was a hassle to enjoy most of the amenities on board. The ship itself is impressive. My 8 YO son and 6 YO daughter said it was like a city on the sea. Embarkation and disembarkation went smoothly. We very much enjoyed exploring the ship and all the artwork throughout. We thoroughly enjoyed the aqua theater shows, the 3D movie in the Royal Theater and the entertainment on Deck 5. The cabins are beautifully designed. The first cabin we were in was very noisy some sort of machinery that kept going on and off at all hours of the day and night . . . we recorded the noise and they quickly and graciously switched us to another cabin. We were glad too because that whole hallway reeked of sewage. The second cabin was much quieter and we were able to get some much needed rest. One of the main problems is that it felt overcrowded and overcomplicated to enjoy the other amenities on the ship. Our first clue was when we went to "My Time Dining" on the first night. There was no communication as to what deck we were supposed to go to -- we did find out later that it is listed on the SeaPass card (it would probably help with crowd planning if this information is shared as you are boarding the ship). The first night we went to Deck 4 they had two lines one for guests with reservations and one for guests without reservations both lines were long and there was no one to ask the estimated wait time. When someone did show up they were grumpy as they were trying to calm grumpy, hungry people. Needless to say that did not go over well. We ended up waiting 45 minutes to be seated, but once we were in there it was a good experience. For that reason we decided to forego the Main Dinning room from then on. We did notice that the lines did not get better . . . My Mom and Dad were also on the ship and they did say it matters what time you try to go to Dinner . . . sometimes they experienced little to no wait other times they had to wait a while. The shows were the same thing. . . long reservation and no reservation lines. When we booked there were no more reservations available so the show we watched we just happened to walk by and spot empty seats from people that had walked out for one reason or another. For the "Fine Line" we opted to wear our swim suits and sit on the first two rows (most people avoid those seats because they will get splashed). Don't miss the "Fine Line" it is an amazing show!! We watched it twice in the splash zones. I would have liked to see it one more time from another vantage point. For the ice skating you need to pick up a voucher (this was not communicated anywhere) by the time we went there were no more vouchers for the whole day. My kids were not tall enough for the Flow Rider (min 52") make sure you get the waiver bracelet before you get on line for the flow rider!! We had to do some manouvering once we realized we needed those bands to do the flow rider. It was fun wished my kids had been allowed to participate -- they have done it in other places so i was surprised by the height restriction. SplashAway bay was fun for my daughter; my son only enjoyed it for a few minutes. The pools and whirlpools were all overcrowded and way passed the recommended maximums. The worst experience by far on the cruise was in Labadee. Although they tell you that there will be lunch available on the beach, they fail to mention that they shut it down at 1pm. At about 10 minutes to one there were long lines and a mad dash to get food like it was the last meal . . . worst of all the water ran out. The only options were to go back on the ship OR pay for water from the bar. Overall we had a good time but I will not be planning a cruise vacation on Royal Caribbean any time soon. Read Less
Sail Date June 2017
My son enjoyed the seafood, but the rest of us thought the other dishes were mediocre at best. St. Maarten was too far to walk in the heat and of course $7 per person to take the water taxi. That should be included as that IS the ... Read More
My son enjoyed the seafood, but the rest of us thought the other dishes were mediocre at best. St. Maarten was too far to walk in the heat and of course $7 per person to take the water taxi. That should be included as that IS the destination. Puerto Rico was too short of a stop and the excursion we wanted was sold out. Everything is at an extra charge including the 2 bottles of water they put in your room. Shows were OK and the band on deck was OK but could have played more often. The Flow Riders could be open more as that is a big attraction for my boys. When online prior to the cruise, be aware that they add in service fees (I would like to hear what that is for, maybe the computer program that processes the order). Back in the day when you purchased something the price had all the overhead figured into the price as it should be. Now everyone adds a fee; get your car worked on and there's a shop fee as if they use to work on your car in your garage and use your tools in the past. Give me an all inclusive price include gratuity so the only extra charge is the gifts I buy. I book a cruise for well over $5,000 and then bam, another $900 for tips and drinks and now I spent over $6,000. Add in the airfare and bam well over $7,000 for 4 people. Should have went to the beach for a week and could have done watersports and ate at fine restaurants for less. Read Less
Sail Date June 2017
Positives: Harshad the head waiter and our main waiter at Table 482 - Laroussi, Ali and Dhana, Rina the assistant waiter and Elvis the main waiter at our friends table next to us we're all outstanding and tried to accommate ... Read More
Positives: Harshad the head waiter and our main waiter at Table 482 - Laroussi, Ali and Dhana, Rina the assistant waiter and Elvis the main waiter at our friends table next to us we're all outstanding and tried to accommate dietary needs as well as our dietary restrictions and some food allergies in the group as best they could. (The choices were very limited and the special meals prepared for us we're not tasty at all, in fact they were unpalatable. But the staff went out of their way to try to bring us other options. They also brought the chef JJ to our table to try to accommodate us ). They went above and beyond and out of their way to try to provide the best experience for us. Rate them all 10/10! Negatives: On the other hand the photography experience was terrible, we had planned on purchasing the USB drive for the all digital package right from the beginning. We tried to take as many pictures as possible during the professional photography sessions. Out of our family photos almost half of them were terrible, either we had our eyes closed or the picture was very dark or they did not level the picture and it was slanted or diagonal. Such failure to pay attention to details was disappointing as it seemed that staff did not really care if our we had her eyes closed or not and if the pictures turned out well or not. This is the time that we were getting our family pictures /portraits done, and we paid a lot of money and it was mostly wasted. We are going to have to get her family portraits done elsewhere. The cruise programming was terrible also, almost nothing scheduled at all during the days, unless you wanted to shop in an art auction or shop in a store, or go to an infomercial about a future cruise, future purchase, art auction, gems, or spa. The 'spa party' was actually an audience seating listening to an infomercial of their products and services and the end we got to 'try' some of the creams and products, didn't even get any prizes or samples! The kids club was a joke!! My kids always love the kids club on Disney, our prior RCCL Oasis cruise, Princess Cruise, but after a day of this, not one of the kids in our group of 15 kids wanted to go back. My younger daughter and her friend went back a 2nd time and it was ok. They mostly watched TV and played dodgeball and my 10 yr old daughter was so bored she begged not to go back! What a true disappointment as most of our family friends had hoped the kids would love the kids club activities like in the past. Worse was that the escape room was kids 14 and older so we couldn't do that and there were very very few activities scheduled for families to do together on the cruise! My kids loved the family karaoke that was twice on the cruise itinerary but 30 min only each time and the first time they didn't get their names on the list. So we went early the 2nd time and they got on the list, but the song list was so narrow, they had to sing songs they barely knew! prob because RCCL didn't do the licensing requirements for those karaoke songs! The other major disappointing thing was the limited time at Saint Maarten in the very limited time in San Juan, Puerto Rico; especially compared to Labadie in Haiti where we had almost a full day but did not need that much time, where as a full day in San Juan would have been exceptional and almost a must in order to see or do anything there. Lastly almost everyone at the shore excursions desk was extremely unknowledgeable on the ports as well as the activities. There was only one team member( young male) that I spoke with out of five who went out of their way to help me and actually find out accurate information, the others seem to just say whatever they thought or make up information, whether it was true or not. Read Less
Sail Date June 2017
As the title says, it's nice but not for us. The good: 1. The cabin staff was excellent 2. Our main dining room staff was excellent 3. The ship is new and still shiny 4. Lots of space on the ship 5. The water show ... Read More
As the title says, it's nice but not for us. The good: 1. The cabin staff was excellent 2. Our main dining room staff was excellent 3. The ship is new and still shiny 4. Lots of space on the ship 5. The water show and play were well done and fun/. 6. Interior cabin was nice and simple. The bath is small and efficient The Bad 1. The main reason we do not like cruises, the limited time in ports 2. At times it feels like you are in a giant shopping mall on the ocean. They push sales of all their services. 3. Excursions Labidee - We reserved a Cabana is good, directions from the ship horrible, The amount of people in their private resort area made it very crowded. The shuttles were always full. We ended up walking the 1/2 mile back to the ship from our Cabana. Jamaica - Kayak was nice, tour took too long and got very little time on beach. Our guides for the kayak trip were great, and gave all the ladies on the tour a pedicure like massage with limestone. While this was nice, it took a long time. By the time we got to the beach, we only had 30min before we had to get back on the bus to return to the ship. Cozumel - 8 hr tour left no time to see the city. We barely made it back to the ship in time. Read Less
Sail Date May 2017
We chose this cruise because we have been on both the Allure and the Oasis and were excited to try the newest one. Our check in was very smooth. However, we never saw our room attendant until half way through the second day when he ... Read More
We chose this cruise because we have been on both the Allure and the Oasis and were excited to try the newest one. Our check in was very smooth. However, we never saw our room attendant until half way through the second day when he finally came to clean room while we were eating lunch in room. After that day, he did do a great job with room and was very prompt. We were unhappy with the muster drill, it was handled poorly. The video made a joke out of a very serious situation. We were not impressed with food selections this cruise. The food was on the bland side. The bar service around the pool was not as good as previous cruises. The staff was not as friendly as previous cruises. Some ignored you and went on talking to each other rather than take your order. Many of the chairs around the pool were ripped. This is a new ship and chairs shouldn't be in such bad condition. The shows were incredible. We saw 6 shows and each one was fantastic. For the price of this cruise, the room service should still be free. Read Less
Sail Date May 2017
I'm part of a middle aged Womens group that cruise every year and we decided to go on Royal Caribbean Cruise line because we always traveled on Carnival. Our first experience was not what we expected. Let's just say that ... Read More
I'm part of a middle aged Womens group that cruise every year and we decided to go on Royal Caribbean Cruise line because we always traveled on Carnival. Our first experience was not what we expected. Let's just say that we're going back to Carnival. We were very disppointed with two of the guys on the photography staff for the misinformation that we received when we purchased the all inclusive package. We ended up not having all of our photos on the usb and when we inquired about the situation, they were very rude. This was our first cruise with Royal and our last. Our dining experience was average, the menu didn't change too much from day to day. It wasn't a wide variety in the main dining room. The food in the Windjammer was much better. I just think that for the money you spend to sail aboard the Harmony, wasn't worth it. Back to Carnival we're going. Read Less
Sail Date May 2017
This was our 10th cruise like the Oasis class ships.However would rather cruise on the Allure or Oasis. Also an 8 dollar fee for room service is not acceptable. The shows where great very professional. Cabin was very nice just make sure ... Read More
This was our 10th cruise like the Oasis class ships.However would rather cruise on the Allure or Oasis. Also an 8 dollar fee for room service is not acceptable. The shows where great very professional. Cabin was very nice just make sure you ask for the robes or you will not get them.Liked Central Park,Boardwalk,Promenade.Met some really nice people. Things do get a little crowded especially the elevators but not enough to deter from the rest of the cruise.The cabins where very nice seemed a little bigger then the Oasis and Allure.The room steward was very nice wait staff in the dining room was very accommodating. Just always have a hard time getting a table for 2 at the 6 o'clock reserved seating.Make sure you check out the beach excursions before booking so you know what you're getting. St Kitts had a nice shopping area Bahama stop was also very nice just to walk around. However the best time to use the pools is when you are in ports otherwise they are very crowded. Read Less
Sail Date May 2017
My husband and I love to cruise. We did a couple of years ago The Oasis of the Seas and we were so pleased... Now, we decided to go the the bigger and outstanding Harmony of the seas... and what happened? Big FLOP!!! Definitively ... Read More
My husband and I love to cruise. We did a couple of years ago The Oasis of the Seas and we were so pleased... Now, we decided to go the the bigger and outstanding Harmony of the seas... and what happened? Big FLOP!!! Definitively is bigger but certainly NOT BETTER. We went to the spa and some of the common areas were very small, i. e. the sauna... The sauna at any hotel could be bigger than that one. But our huge concern wasn't about the ship itself but about the personnel. We felt a little bit of an attitude in most of the staff... unbelievable right? I cannot tell you that they treated us wrong on in a disrespectful way, because they didn't, but certainly, they didn't go for the extra mile for sure. I had a TERRIBLE experience at the spa, the only one disrespectful. The therapist came to look for me 25 min after the time of the appointment!!! I was furious!! She didn't even introduced herself, and not even apologized for her tardiness. Then we entered to the room and she asks me: "So... what's your story.." Excuse me???? She had to do a facial and I have to take my shirt off. She goes outside of the room, "to give some time for me to change" and she entered the room at least 7 min later... unbelievable... this girl didn't want to work... of course my pencil didn't want to leave any extra tip because she definitively didn't deserve it. This experience is one of a handful that we had in this ship... I don't know what happened in the training but the staff is not motivated to go the extra mile for the customer. We were staying also in one the the Loft Suites, so you'll think you will have a special treatment... but.... it wasn't the case 100%. Bigger is not always better. Our experience with The Oasis of the Seas was so much better specially because we still remember some names of the staff that really pampered us a few years ago! Read Less
Sail Date May 2017
Stateroom was big enough to accommodate a family of 4. The entertainment was exceptional Grease and the Fine Ports would not recommend ABI in St. Thomas. the ride to long. porter potties not clean. Hamburger were brunt no drink with your ... Read More
Stateroom was big enough to accommodate a family of 4. The entertainment was exceptional Grease and the Fine Ports would not recommend ABI in St. Thomas. the ride to long. porter potties not clean. Hamburger were brunt no drink with your lunch. Food was always hot in the main dining. Buffet food was cold didn't have a daily meau change. Every other day the same food. Casino in the women bathroom was always dirty no matter the time. The ship is beautiful lots of different things to do on each floor. To many restaurants you have to pay for. Getting on and off the boat in little time was great. I wish the Captain night entertainment could have been seen on every floor of the dining room. Customer service could have been better. Luggage was delivered in a timely matter. If you are not looking for friendly smiling faces this is the ship for you!!! Read Less
Sail Date May 2017
Embarkation and disembarkation went very smoothly. The Ship is impressive in size and amenity options. The Spa is 2 floors and seems to go on forever. The water slides, wake boarding and surfing simulators are small but have plenty of ... Read More
Embarkation and disembarkation went very smoothly. The Ship is impressive in size and amenity options. The Spa is 2 floors and seems to go on forever. The water slides, wake boarding and surfing simulators are small but have plenty of room to watch. The mini golf course was huge! There are many dining rooms; 3 floors of main dining plus other facilities you can book reservations and pay extra for. Be aware of additional fees associated with many of the restaurants. For example - Chop's Grille is an extra $49/person plus $20 or so for their aged steaks, which is what Royal Caribbean advertises as the reason to try that restaurant. You can pay $16-$20 at the regular dining rooms to get a steak made in Chop's with out paying the additional $49/person. There is a great baby-teen care center on board and many activities for the young ones. 2 arcades - one air conditioned by the pools and one on the boardwalk. The Royal Theater, Studio B, and the Attic were all great locations for entertainment. The casino had smoking and non-smoking areas which was great for us since we don't smoke. Book your on-board reservations as far in advance as you can. They were all full when we arrived on the ship and our VIP pass for getting married on the boat didn't get us into anything because everything was already fully booked. The ship was not designed in a way to accommodate the amount of people on board! The rooms do, but the activities and restaurants/kitchens couldn't keep up. We met quite a few people who had waited a few hours for a table for dinner. The longest we waited was about 30 minutes for a table and we had reservations. The port side outside balcony rooms are large with a large flat screen TV, couch, medium sized bathroom (bigger than Carnival's), desk, mini fridge, 2 closets, many drawers, and a large balcony that fit 4 people comfortably. Our room had a book/magazine area under the TV which provided information on the ports, the ship, the artwork on the ship, and general information about the areas we were visiting. I highly recommend taking a look at the books/magazines. We had a room on the Port side, and my in-laws had a similar room type but on the other side of the ship. Either option gave great views, but it was quieter on the port side when we were docked. We were on the 14th floor and my inlaws were on the 10th. The 14th floor is right under the pool deck, so the balcony was loud in the evening and first thing in the morning when the cruise staff was rearranging the pool chairs and scraping them across the deck. We went on the partial submarine coral excursion as well as a non-Royal Caribbean parasailing trip in the Bahamas, the Snorkeling Catamaran excursion in St. Thomas, and just walked around the port in St. Kitts. The Catamaran adventure in St. Thomas was amazing. The staff was incredibly friendly and took great care of us the entire trip. Read Less
Sail Date May 2017
Recommendation of friends; crew members provide outstanding service considering the number of people on this ship. You could not ask for more support and courtesy from the crew team members. Food was good and all dining areas were very ... Read More
Recommendation of friends; crew members provide outstanding service considering the number of people on this ship. You could not ask for more support and courtesy from the crew team members. Food was good and all dining areas were very week maintained and organized. My complements to the Kitchen and serving staff. Cabin exceeded my expectations; very spacious and well maintained. MAJOR ISSUES I HAD WITH THE CRUISE: (1) location of smoking areas on the ship needs to be relocated to a area on the top deck away from other passengers (2) Smoking in Casino - Could not enjoy the casino due to smoke filled room. (3) Drink Package - Purchased a drink package prior to cruise but found that in room refrigerator was not stocked and had to pay additional for stocking. (4) Higher end restaurants should be included in the price of cruise (5) Not enough pools or space for the number of passengers on this ship Read Less
Sail Date May 2017
I used to rave about Royal Caribbean However, now its an oversized Walmart!! They nickel and dime you for everything. There is an extra charge overtime you turn around. The extra service is not there anymore. You can wait three hours ... Read More
I used to rave about Royal Caribbean However, now its an oversized Walmart!! They nickel and dime you for everything. There is an extra charge overtime you turn around. The extra service is not there anymore. You can wait three hours at the pool before anyone comes to ask you for a drink order. Most of the food places close at 5;30pm. The solarium pool area for adults has nothing set up for drinks or food. So if your at the front of the ship and want water, you have to leave the solarium and walk to a bar in the middle of the ship. The Entertainment was phenomenal!! That was a saving grace for the cruise. The wait staff and room steward were great as well. Overall, I will probably not book another Royal Caribbean again! They need a lot of improvements to get back to where they were years ago with a stress free cruise experience. Read Less
Sail Date May 2017
I picked this cruise because I wanted the best. the best cruise line, the best ship, the best activities and the best experience. Sadly it really didn't live up to my expectations. They nickel and dime you at every point... from ... Read More
I picked this cruise because I wanted the best. the best cruise line, the best ship, the best activities and the best experience. Sadly it really didn't live up to my expectations. They nickel and dime you at every point... from soda to internet even food. everything comes with an additional cost... so all inclusive really isn't all inclusive. I spent over $8000 for a 7 day vacation with the family and I just felt that we would have been better off some where else. they make you checkout beach towels as if some1 is there to steal them smh and hit you with a 25 per towel charge if it isn't returned. the internet is crazy expensive and they don't explain the bundles available. I had to call maintenance like 4 times to fix the toilet's flush button and its still wasn't properly addressed the food was ok but you have to pay extra for good food, the staff was ok but they looked uninterested in service, and the communication was bad they don't explain all the activities available. you really need to do research and HOMEWORK before you book these cruises. I just wanted better Read Less
Sail Date May 2017
Been on the Allure twice and loved it so thought the Harmony would be better. However it was a little underwhelming. It was not bad by any means, just not as good as I expected it to be. It was very similar to the Allure in layout so ... Read More
Been on the Allure twice and loved it so thought the Harmony would be better. However it was a little underwhelming. It was not bad by any means, just not as good as I expected it to be. It was very similar to the Allure in layout so getting around wasn't too difficult and it didn't seem to be as huge as I first thought the Allure was. As usual, they nailed check in and disembarkation. You would never know the number of guests on the ship because of how organized RCL is. Lots of little things added up to its average vs outstanding rating. RCL has cut back on small things that they used to give you. Individually they probably aren't much, but if you add them up as its been 4 years since we sailed on the Allure then it becomes quite noticeable and made them seem a little 'cheap'. For example, no robe in the cabin (available upon request but we didn't know that initially). No more amenity kits (shampoo, lotion etc). Just one generic container of lotion on the shower wall. No chocolate on the pillow (I understand that daily might be a waste, but how about on embarkation day only). No nuts/snacks in bars. If you wanted something to snack on, you had to go to a shop to buy them. Different drinks menus at different bars so if you had a drink you liked, you couldn't always necessarily get it at the bar you were at, for example sangria. Only available at Sabor. No coupon book in the cabin to let you know what discount you could get for your particular status of Crown & Anchor. No drinks party for Gold level of Crown & Anchor. In fact, I saw no advantage whatsoever to being a C&A member. (I'm sure when you get to platinum plus, you're treated accordingly). We heard several staff tell us the same thing about how they weren't so happy on this larger ship due to the fact there were so many of them, they didn't have the same camaraderie as other ships. They seemed more stressed and not so happy to be there. They stuffed you in the main dining room so not only was moving around difficult, the acoustics were not good so it was super loud and hard to have a conversation. Seems like any time dining is what more people are doing now - our group preferred to get to know our wait staff so chose the 830 dining in the American Icon but they could do with removing several of the larger tables and making it easier for guests and staff to move around. Dinner staff were great - I have to say. No more offering after dinner shots (Shot Doctor from the Allure is legendary) - they used to let you order the drink and keep the glass. Only went to the Windjammer once. I liked the look of it, bright and airy and there seemed to be ample seating but it was really warm in there. They ran out of coffee cups at 2 stations. They had no actual cups or paper. People were using the plastic glasses designed for water for coffee and they ran out in no time so then they had nothing for cold or hot drinks. They came up with one small tray which people swooped on immediately so I ended up having to go to Park Cafe for coffee as I couldn't be bothered to wait any more. I remembered the food in Park Cafe to be better on the Allure. Cant put my finger on what was wrong or different. I think they changed their salad choices or even the dressings. Instead of dressings you pour, they give you packets now and only a couple of choices which I thought was boring and cheap. I also noticed that they really didn't cater much to non meat eaters (me). In the main dining room they would have one item on the menu which was vegetarian but if you didn't like that, tough. They would tweak a dish, so one night they had a pasta dish with scallops so I asked for it to be made without scallops. If you asked though for something additional like red pepper flakes, extra vegetables, Parmesan cheese for the pasta, be prepared for a long wait. They don't have it on that floor and our poor waiter would have to go upstairs for it and when they're in the middle of service, the poor guy was run ragged. Admittedly, they did show me the following evening's menu so I could see in advance what was available and if nothing appealed, they offered to make something. In the Promenade cafe, they would have one item which would be meat free but it was the same thing every day. In Park Cafe for breakfast, all their items included meat. Yes you could ask them to make it specially without meat but it meant waiting. I'm not used to seeing so much indifference to folks who dont like to eat meat. The Casino on Deck 4 was so smoky. I'm not sure if the ventilation/extraction wasn't working correctly but it was over powering just walking through to get to where you needed to go. I found out on day 6 that the left side if you were going to the ice rink/Attic was non smoking and the right side smoking. Perhaps a sign on the exterior of the casino to warn you of this prior to using it as a walk through might be a good idea to help people prolong their lives by not inhaling second hand smoke. Those poor employees. I do hope they only allow smokers to work there. If you like to run or walk on deck 5 running track, be prepared to smell the smoke from the casino as you round the corner approaching the entrance to the gym. The ventilation for the casino must be around there somewhere as you could always smell cigarette smoke there. On the positive side, they allow one person to have the drinks package per cabin, and not both if you dont want it. And I must say, they were not counting how many drinks you had or how often in case you were getting your partner one (or two)! The cabin was noticeably quiet as in no noise really kept us awake or woke us up which seems to be the case on most cruises. There never seemed to be a line for the Abyss, Flow Rider, Zip Line, or even the elevators. The Solarium was always a good escape from the main pool area and always had chairs/beds available plus the bar was never so busy (they just could not make a sangria for me though). The food in the Solarium was really good, fresh and healthy. Central Park is wonderful and they even have a plethora of golf umbrellas for use when it rains (as it did). We loved Vintages, though we preferred it as the Tapas bar on the Allure. You could order small bites from Jamie's Italian which were very good and similar to what they served as the Tapas bar. However one of our group wanted a beer and was told they only served wine so he had to go elsewhere to get a beer and come back. On another occasion we went there, we asked a different server about a beer and he said they did have 2 types of bottled beer which was not offered on our previous visit. Why we dont know as they always have them. I wanted Sangria, and was told they couldn't make that as was the same message in all bars, except Trellis on the last day. The bar tender there said he could make me one for me and it was really good. I understand maybe Vintages not being able to as they may not have any bottled liquor but all the other bars did. The Voom service was pretty good I have to say and I was able to get online pretty much anywhere except when sitting on my balcony and the speed was surprisingly good even on a sea day. They have an app, Royal IQ which I downloaded prior to sailing. I thought it would be the same as Princess whereby you can access the daily compass on your phone without taking the sheet from your cabin (yes you could do that) but that you could also communicate via free texting with other guests. This was not the case. You had to pay $7.95/day for that. Rip off. The Fine Line water show was really good. We were unable to get reservations but if you go to the end of deck 7 there's a door that leads out to a small public area right next to the climbing wall. We watched it and the other water show whose name escapes me, but we had a great view with hardly any company. I didn't see any other shows, except the comedian in the Attic which was quite entertaining. So all in all not bad, just not great. If this is your first time cruising and have nothing to compare to, you'll have a blast. If you're choosing the Harmony because you thought the Allure/Oasis was great and you've sailed on them within past 12 months, then I'm sure the Harmony would be similar and you'll probably love it. But otherwise, I would save my money and book on another cruise line who still offer the small touches like glass of champagne upon embarkation on Celebrity. I cant say I'm in a rush to go on RCL again. Read Less
Sail Date April 2017
This has been our 20+ cruise with Royal and our second on an Oasis class ship. Our experience on the Allure of the Seas was positive, not so much on Harmony. The ship is beautiful, clean and for the most part you wouldn't know that ... Read More
This has been our 20+ cruise with Royal and our second on an Oasis class ship. Our experience on the Allure of the Seas was positive, not so much on Harmony. The ship is beautiful, clean and for the most part you wouldn't know that there were 6000 passengers on board. Embarking and debarking were a snap. Royal has that one under control. The entertainment on board was basically below average. The Highline show at the Aqua Theater was top notch. Grease was boring and was questionable for children to watch. Columbus was really strange. The comedian had a few laughs. The ventriloquist was good. Lecturer astronaut, Clay Anderson, was both informative and entertaining. We went to 2 of his sessions. The TV channel section is very poor - no Fox news, so you are stuck with CNN - there should be a choice there. The movie channel had commercials in Spanish when we never picked Spanish. It's pretty bad when watching the camera from the bridge is the best entertainment on the tube! We ate in the main dinning room (Silk) 4 nights and most of those times it was really difficult to pick something that sounded appetizing. One night my salmon was too dry to eat and on another night the chicken marsala was tasteless. The rack of lamb was good. They should enforce the dress code in their restaurants, or get rid of them altogether. We ate in the specialty restaurant, 150 Central Park and sitting at the table next to us was a woman with her beach cover up on and her male partner had shorts and flip flops on! Give me a break. Royal Caribbean needs to get back on track before it sinks to the lower standards of some of the other cruise lines. Our balcony cabin was roomy with good storage, but because they decided to store extra bedding under our bed, we struggled to store our 3 pieces of luggage. Read Less
Sail Date April 2017
6000 guests are just too much. The crew did a fantastic job with the service (with one exception). Our stateroom attendant Alan was great ... extra helpful. Dining in the Main Dining room Silks (5th level) was very good, food ... Read More
6000 guests are just too much. The crew did a fantastic job with the service (with one exception). Our stateroom attendant Alan was great ... extra helpful. Dining in the Main Dining room Silks (5th level) was very good, food exceptional and the service was great from our Head Waiter Yigit, Waitress Daryna and her assitant Osman. Ask for Yigit if you are using Silk 5. Windjammer is a nightmare. We had an issue with the greeter at Windjammer as he lied to us. This caused us to come back an hour later and it was packed. Entertainment was top notch. Grease was a blast and the Fine Line experience was right out of Cirque De Soleil. Chops was good not great. Insider tips breakfast at Johnny Roclets which includes cooked to order omlets at no additional charge and lunch on days at sea in the main dinning room on level 3 which is also no additional charge. Check out the "Bubble Lunch" tour of the kitchens. There is a $35 pp charge which includes a champagne lunch. Ask your Head Waiter. Off shore RCL excursion of the Chocalate Factory tour in Nassau was fun. You get to make your own chocalate. We had been to St Thomas before so we tried St Johns this time taking the Ferry from Red Hook. Hire a cab and take a look around the island. St Kitts was my favorite. We used Grey's Island Excursions Tour and had Mr. "Serious Business" Sackville Grey as our guide. You could see the prode Mr Grey had in his island during his presentations. This 5 1/2 hour tour took us through Basterre and our guide pointed out every building and its History. Then Romney Manor botanical gardens. Onto Brimstone Fortress a fascinating old fort. We also had beach time as well, which is 1-2 hours depending upon what the group wanted. Price was $55 pp and well worth it. Nothing was hurried about this tour. Warning teenagers and young kids would get bored and cramky. Read Less
Sail Date April 2017
My husband and I booked this cruise while on the Anthem of the Seas. I love new ships!! However, I have concluded that, although size doesn't matter to me, the number of people does matter. We were told that there were 6,500 ... Read More
My husband and I booked this cruise while on the Anthem of the Seas. I love new ships!! However, I have concluded that, although size doesn't matter to me, the number of people does matter. We were told that there were 6,500 passengers and 3,000 crew members. Although the HOS is a beautiful, large ship, it seemed to me that the venues are rather small, especially for the number of passengers. Lines were long! The worst was in the Windjammer, where there weren't enough tables! One day I had a plate of food (only a slice of pizza, some pasta, and an orange), and I wasn't able to find a place to sit! I kindly handed my full plate to the waiter, and walked out. My husband, following behind me, had no clue what I was doing, but needless to say, he followed me, like any good husband would do! Don't get me wrong. There are some marvelous features on this ship. The Central Park neighborhood is unique, but you get wet when it rains, and so, you might go into the nice specialty restaurants looking a little bit "under the weather"! Don't let the Ultimate Abyss slide scare you; it's fun, as is the short zipline. The cabins are fairly spacious, especially the bowed design of the shower. The Rising Tide Bar and the Biionic Bar are really neat! The food and service were good, especially in the specialty restaurants. The coffee was awful! The desserts were yummy! Nightly entertainment was good, except for the Columbus show. Not many activities during the day, but the talks by the astronaut were great and humorous! Read Less
Sail Date April 2017
I chose this cruise because it was my 50th Birthday. My wife had preordered champagne,strawberries and a cake. Only the starwberries arrived and not when requested. We had sailed Liberty of the Seas and Allure of the Seas prior and we ... Read More
I chose this cruise because it was my 50th Birthday. My wife had preordered champagne,strawberries and a cake. Only the starwberries arrived and not when requested. We had sailed Liberty of the Seas and Allure of the Seas prior and we were treated like royalty. This ship is only a year old and you can definitely tell by the service. With the exception of a few people none of the staff was very friendly; the majority seemed very unhappy to be there. Service was very inconsistent and unorganized. It seemed like they did not have enough staff to service the people onboard. Public bathrooms were not cleaned often enough. I would not consider this ship or recommend it for any future sailings. If this was your first cruise you would most likely enjoy it as you have nothing to compare it to. We spoke to numerous people who had sailed with RC before and everyone had the same complaints: rude staff and not enough staff. Royal Carribean was our cruisline of choice but after this sailing we are considering exploring other cruiselines. Read Less
Sail Date April 2017
Between my husband and I, we have 7 Royal Caribbean cruises. I had reached Platinum Crown & Anchor status before this cruise but I don't think I'll be going up the Crown & Anchor ranks any further after this trip. First, ... Read More
Between my husband and I, we have 7 Royal Caribbean cruises. I had reached Platinum Crown & Anchor status before this cruise but I don't think I'll be going up the Crown & Anchor ranks any further after this trip. First, the pros: Embarkation/disembarkation: this was the smoothest yet out of all of our sailings. We got on the ship no problem, we got off the ship even quicker. My recommendation is to download the Mobile Passport app and enter your data. Those lines were way shorter than the regular customs lines on disembarkation day. Ship: it's beautiful. I watched so many crew members cleaning (they would hold a flashlight up to the class and chrome to make sure they got it sparkling clean). There are so many options on board for things to do: multiple waterslides, regular slide, a Coney Island area with Johnny Rockets, a hot dog stand with hot dogs of all types of meats, a carousel, a green space (Central Park), as well as all the typical activities--casino, bingo, trivia, and various onboard activities/classes. New to me was the Rising Tides bar (a small bar that went up and down on hydraulics, the Bionic Bar where robotic arms measure out and blend the alcohol for you, an aqua theater for the high dive show, several more upscale restaurants (a Jamie Oliver restaurant), Wonderland, 150 Central Park, etc., the ice skating rink (the previous cruises I went on I never went to the ice shows), and two Flow Riders--one of which was specifically for knee boarding. This ship also had a jazz club and a comedy club aside from Boleros and the Schooner Bar. There really was always something to see and do and it was all pretty good. Crew: these people are very patient and very customer-service oriented. These people WORK. We tipped extra to our waiter and our room attendant--they always worked hard and remembered our names (not easy to do when there are 6000 passengers). We encountered SO many smiling, wonderful, helpful crew members. This cannot be an easy job with so many people on board and so much square footage to cover. Elevators: they worked surprisingly well. Of course, you have the usual rude people who crowd on before people can get off. But with 2 banks of elevators running quickly, we rarely took the stairs (which helps if you are a lady in heels!). Rooms: they seem ever so slightly larger. The flat screen TVs built into the wall save space. The fridges were a little bigger. The best things, in my opinion, were having 2 closets (we had a large balcony room) and having a regular shower door instead of the semi-round "doors" or curtains we've had to fuss with in cruises past. Water seemed to get on the floor no matter what but the new showers did away with that. The balcony was larger too and we enjoyed using the deck furniture many times. This time, we got chairs that reclined a notch or two along with ottomans to put our feet up on. Food: they seem to have stepped it up in the dining room. I remember what the lobster tail looked like in years past (warm water lobster--it's not the same as New England lobster), but this time, it was actually a larger Maine lobster tail. As usual, the dining room had some hits and misses, but overall, the food did seem to be better and more varied. The lobster tail was free on the last formal night and so was the champagne and chocolate covered strawberries--a nice touch. Sorrentos had excellent pizza (free), Johnny Rockets had great hamburgers, onion rings, fries, and milkshakes (even the salads were good)--it's a charge but for $13.95 all you can eat for 2? It's a great value. The hot dogs we had on the boardwalk were good. Café Promenade was just ok, but we have come to expect that from previous cruises. The Solarium Bistro was excellent--we went most mornings for breakfast to avoid the crowds in the Windjammer (and breakfast was just ok) but the dinner was where the bistro was really great. They have a regular menu to order from and then the sides and desserts are on a buffet. It was not crowded at all and the service was excellent. Park Café--don't bother. The food was the worst, especially breakfast (and there's nowhere to sit during the breakfast rush). A tip--I made My Time dining reservations well in advance each night. They allot about 2 hours for dining. So I made sure I left an hour between when that 2 hour dining slot ended and any shows were about to begin. This was invaluable since the shows had lines. We had just enough time to change and get in line for the show after dinner. Also, I never had trouble getting into My Time dining...we asked for the same table (table 426 and we were on the 4th floor dining room, the table had ocean views). Every night we got the table or right next to it. Entertainment: this seemed like it was on a higher level, as well. I didn't care for the aqua show as much as I thought I would. They have one of the performers spin around in an odd outfit consisting of a mostly bare chest and a "skirt" that flares out. He literally spins for about 10 minutes and that is the entire opening of the show. It seemed to be following in Cirque du Soleil fashion, but they weren't nearly the same caliber of performers. Again, though, it was different and way out of the box compared to the typical entertainment offerings so I give RCCL kudos for the variation--the performers were also highly athletic and when they exhibited that athleticism, there were plenty of oohs and ahs. The comedy headliner was ok (his opener, a RCCL employee, was much better), the ventriloquist was great, the ice skating was impressive (on a small rink, no less), Grease was just ok to me (disclaimer: I'm not a fan of musicals), and the Quest game show was funny as usual. The jazz club had a great jazz ensemble, the piano players in the Schooner Bar were very talented (they sang, as well), and we listened to a classical guitar player in the Central Park area one night who was excellent. Shore excursions at St. Thomas and St. Kitts: excellent. We did a pirate ship sail out to Buck's Island off of St. Thomas where we then snorkeled with sea turtles (we saw about 12!!) and off a reef with a lot of colorful fish and urchin and coral (beware the fire coral). In St. Kitts we took the Fairview House rum tour and it was also excellent. As for Nassau? See under cons. A note aside--most of the time, the ship did not seem terribly crowded, despite it being a full ship. I will give RCCL props for the design and the elevators. Other than the first day and waiting in lines for shows or bingo, we felt like we were on a smaller ship as far as the crowds. My husband used the slides and Flowrider--he didn't wait in terribly long lines for those, either. However, the mini golf seemed a little crowded most days so we didn't get to play. Cons: - Too many (misbehaved) kids. We went the first week in May. I thought April school vacation would be over--not so. There were plenty of young, elementary school aged children on board. Parents had young kids out until 1-2 am and in the Quest adult game show (yes, there was a child under 5 at the adult game show despite all disclaimers the cruise staff makes that it's 18+--the parents hid her under a blanket to avoid being noticed). We saw them in the clubs at 11 pm dancing crazily like you might see on a family wedding dance floor. They ran up and down the halls at all hours. We learned that there were roughly 1200 children on board. So if you are looking for a quiet vacation, forget it. They were even in the specialty restaurants at all hours....crying and exhausted, more often than not. - Don't ever expect to find a seat in the Windjammer Café. This was a disappointment for us since we usually do eat there at least a few times. And especially do not expect to eat there on the first day. Even though other dining options are open at the Royal Promenade, the Windjammer was by far the busiest. We finally relegated ourselves to sitting at the Windjammer bar to eat instead of a regular table. We boarded at approximately noon, by the way. I'm not sure what time everyone else got there, but it must have been early in order to get a seat in any of the common areas. You are probably better off boarding at 1 pm, when your state room is open. - There is no Solarium pool. If you want to use a pool, be prepared for a ratio of 1 adult per 5 children since there is no adult pool area in the Solarium on this ship. On the Harmony, they have hot tubs and a spa type tub (bigger than a hot tub, smaller than a pool and "above ground) but no pools. - Noise--this was the worst for us. This was a noisy ship....and I say that having had a cabin under the running deck once. Unfortunately, we were sandwiched in between two families: a single mom with 3 children under 5 years old she couldn't handle (we witnessed the little boy picking his nose, eating it, and then putting those same fingers on the stair railing while we were all waiting on the stair landing for our staterooms to open the first day--unfortunately they ended up next to us, mom was on her phone most of the time, we noticed). I was in room 11608, by the way. And then on the other side, a Russian couple whose toddler starting screaming at 5:30 am daily (not crying, but screaming). The family with 3 children got up at 6 am every day and opened/closed the slider repeatedly, wrestled/jumped off furniture (we could hear the mother admonishing them for this at 6:30 am), and moved the deck furniture around. We didn't hear anyone above us but we could hear running in the halls and the families on either side. We complained several times but there was no way for guest services/security to make it go away. We could not take a nap because the kids would return to the cabins several times a day and the antics would continue. Apparently, we weren't the only ones to complain (we learned from our stateroom attendant). RCCL should think about being more strategic in where they place families vs. solo travelers or couples traveling without kids--perhaps a family wing and a separate "quiet" wing or floor for those traveling without kids. We left our 6 year old kid at home, by the way. So before anyone thinks I'm a kid hater...I'm not. But it's pretty bad to go through an entire vacation sleep deprived. This is our first experience with this high of a noise level on a RCCL cruise. We did not get offered much in the way of compensation, either. Guest services called us every day to ask if the noise had gotten better--we said no every time. We even called them once at 6 am when it was going on and they said there was not much they could do?? Also, when my husband asked the Russian father to please quiet his child after over 1 hour of screaming, half of it on the deck, the Russian father wanted to meet my husband in the hallway to "fight him." What?! Who says that?? I had to call security to come talk to the guy. They stayed away after that. Anyways, RCCL first offered us a bottle of wine for our troubles (we don't drink wine) and then offered us 15% off our next cruise if booked within a year. I don't think we'll be booking again any time soon, though. - Lines: there are major lines to get into the shows. Actually, be sure to book your shows and shore excursions and specialty restaurant reservations as far in advance as possible (I did so about 6 months out). There were major lines for those who had reservations AND those who did not, especially when it came to the shows (not so much with the restaurants). We witnessed elderly people duking it out because there was some confusion where the reservation line was! There was actual hitting (we overheard (and saw) the ladies were 84 years old and were hitting a man about the same age because they claimed he cut them in line). This was our first experience with lines and advance reservations but you need to get in line early to get a good seat (we'd get in line 30 minutes early and were always in the middle of the line, never at the front) and you really need reservations. This goes for bingo, too. - Specialty restaurants: so these are minor complaints but we ate in Chops Grill on the Brilliance and it was excellent. On the Harmony, not so much. My husband's short rib was so fatty and gristly, he couldn't eat it. My 6 oz filet was very good, however. We did not get appetizer plates. We ordered an appetizer, but we had to use our bread plates--which wasn't ideal because the appetizer was a piece of bacon that was more fatty, like pork belly. So there was grease on the plates afterwards that our bread sat in...no biggie, though. It's just not something I'd expect for paying $40 per person. Also, we ordered some cheese tater tots...I cut into mine and there was a hair baked into it! A short, thick, black hair. I tried a small piece of my husband's and I wasn't missing much, it was fairly dry. The service, however, was excellent. We also ate at the Mexican restaurant one night. That wasn't so great. We had reservations (on Cinco de Mayo), and although there weren't many people in the restaurant at the time (roughly 3 other tables occupied), there were several dirty tables they hadn't been cleaned off. The line started to build behind us as we waited to be seated because the hostess was cleaning off our table and others. The hostess had to go over and get the workers at Johnny Rocket's to help out. The table was finally ready about 15 minutes later. The weirdest thing was we couldn't put our feet down on the ground--the tables have these huge triangular bases that take up all the floor space beneath booths and tables alike. So you are left trying to place your feet on the upwards angle of the triangle with your knees bent into you like you're bracing for impact. Weird. Anyways....we paid $15 each to get in at time of reservation. The food is more on top of that, unlike Chops. We got "replacement" margaritas after we were finished with our first ones that we never asked for but had to pay for. And the worst was a group of 5 drunk people were seated behind us and kept yelling "Ole!" at the top of their lungs with each sip of a drink. All the people in the restaurant kept turning around to stare...it was SO loud...ear piercing for me since I was directly on the other side. But nothing got done...so we just left as quickly as we could. The food was so-so, by the way. I would recommend going elsewhere. - Nassau shore excursion to Atlantis, half day beginning at 8 am: don't do it. We paid $130 per person to do pretty much nothing except get the whistle blown at us all day long. The tickets for the excursion say to line up outside on the dock at the designated area at 8 am. There were so many people doing this excursion we waited until about 8:45 am for everyone--then they marched us to shuttle buses to take us to Atlantis. We get there and as one large crowd, we are led through the resort. We were in the middle of the crowd so we couldn't really hear the guy talking as we went by marine life lagoons, etc. We got to the swimming portion of the resort at about 9:15. NOTHING was open except that. We could rent a locker ($16 for a small locker, they only take credit cards) and get a towel and swim in CERTAIN pools but that's it. The waterslides, lazy river, and aquarium didn't open until at least 10 am. We had to be back on a shuttle by 1 pm since that was the last one. So you essentially got about 2/2.5 hours at the resort. By the time the waterslides opened, much of that was spent waiting in line. I waited 20 minutes or so for my husband to go down the Leap of Faith slide. While waiting, I went to go sit down on a block of concrete on one side of the pool where the water slide participants come out, but I got the whistle blown at me and was told not to sit there. Prior to that, we tried getting the floats that you use to go down the lazy river but the lifeguard blew the whistle because we were at the end of the ride, apparently, and it didn't open until 10 so we couldn't touch the inner tubes (this was at about 9:50 am). We tried to use a pool that wasn't overrun by kids but were told we couldn't use it because it was $100/day to do so (and this thing was tiny). The beach wasn't a beach...it was cut off by rock formations (blown out coral?). They had put the chairs BEHIND the rock so if you wanted to get to the water, you'd have to climb over it, but it didn't look like you were supposed to do that. The other beaches were man made. Nothing in the way to eat was open yet, either. I'm actually still kind of upset we spent $260 on 2.5 hours on 1 waterslide, a little time in one of the ALLOWED pools (things aren't clearly marked or signed so be prepared to be told "no" a lot), and a quick walk through the outdoor marine pools and aquarium. NOT WORTH IT. - Drinks were pricey. My husband and I only have about 1-2 drinks each per day so the alcohol package wasn't worth it for us. But if you don't get it, prepare for the prices. Two pina coladas plus a service charge will cost $26. ONE drink at the Bionic Bar is $14. And the alcohol is measured so it's not like you are getting an overabundance. We tipped very minimally for the drinks since the service charge seemed to be the tip. - Souvenirs were pricey on board, too. A thin shirt started at $40. We bought a small magnet for $7. The types of stores they had on board were Cartier, Kate Spade, jewelry stores that contained Bulgari watches, a Sephora-type store replaced the regular sundries store so if you wanted the odd bottle of soda one day or water...you can't get it. You can, however, get plenty of perfume and L'Occitane products. - Bingo is expensive. The highest package is $69 and they don't thrown in the shirt for free like on other cruises--on this cruise, the shirt was $10 and part of the package. I got charged $2 for a dauber (in hindsight, I should have used a pen). I think the lowest package starts around $38 and doesn't get you much. -The bars: this is a minor complaint but on other ships, I felt like I was really in a bar or lounge. The Schooner Bar, for instance, is usually completely enclosed and goes fairly deep. Boleros usually has a decent sized dance floor and is also enclosed with a sunk in area for seating and the dance floor. On this ship, the bars are small, flat and open to the promenade. It made you feel like you were at a food court at a mall. I can't really recommend this ship to anyone because my feelings on it are so mixed. We booked over a year in advance and were excited every day to take the trip. Then, while on the trip, we were sleep deprived because of higher than normal noise levels, we witnessed a lot of rudeness (more than average), we stood in long (and, at times, hostile)lines, and had subpar experiences that we paid a lot of money for (I'm thinking specifically of $260 at Atlantis and $80 at Chops for a hair in my food, not to mention the money for the cabin we couldn't sleep in). I realize that most of this is just happenstance but it's a lot of happenstance that equaled just an average trip for us. And at well over $3000, I think we should have gotten more than an average trip and more than 15% off any future cruises for 7 days worth of sleep deprivation. But this is just my opinion. We will cruise again, but probably not on RCCL. If we DO go on RCCL again, it will definitely be on a smaller ship--they seem to be better all around. Out of this ship, the mid-sized ships and the smaller ships in the fleet I've been on, I'd say stick with the mid to smaller sized. For whatever reason, it's just a lot better. Read Less
Sail Date April 2017
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.0
Entertainment 5.0 4.3
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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