79 Royal Caribbean Harmony of the Seas Cruise Reviews

Well where do I start. Check in at Southampton was fantastic, quickest ever. Once aboard we went to the Windjammer for a bite of lunch, well for a ship that holds over 6000 guests seemed much smaller than i thought, in fact it was a ... Read More
Well where do I start. Check in at Southampton was fantastic, quickest ever. Once aboard we went to the Windjammer for a bite of lunch, well for a ship that holds over 6000 guests seemed much smaller than i thought, in fact it was a struggle to get a table. Food quality was not as good as on my last RCCL cruise. Afterwards had a wander on the open decks, seemed all the Jacuzzis were closed for cleaning, looked to me like they wernt even finshed, childrens play area pools had construction materials in and were roped off. The more we saw of the ship the more and more unfinished it was. The muster drill was done in the aqua theatre but the wait to start was so long it strarted to rain and I am sure not all guests heard the staffs instructions. Main dinning was ok but the vegetarian options are getting poore from RCCL not better! Day 2 was Formal and me and the wife like to dress for pictures and dinner, well jumped in the shower around 4.30 pm, not working, NO hot water, a visit to Guest services to be told sorry pipe burst and they were not sure where so they shut the wole ship down, other guests from different floors confirmed it was wide spread. I never imagined I would be on a cruise with around 1000 construction workers, this is not how it was sold to me. I paid the full price set down by RCCL, was never informed by the next cruise sales team it would be an unfinished unsafe ship! I understand there are always teething problems, but so many areas were unfinished or poorly finished, I suppose you buy a cheaper french ship and this is what you get, all of the other ships we have cruised on were built in Fnland by a german owned company and the difference in quality is clear to see. To sum it up feel cheated and ripped off by RCCL, shame really because we usually enjoy our cruises on RCCL ships. Was offered a small percentage but declined, will have to take it up with customer relations in the UK and Miami. Read Less
Sail Date May 2016
Awful cruise! Dreadful staff and ship not finished. Since our return we've emailed RCCL twice to complain but still haven't received a reply. Ship was dirty and we had to change drinking glasses and cutlery several times ... Read More
Awful cruise! Dreadful staff and ship not finished. Since our return we've emailed RCCL twice to complain but still haven't received a reply. Ship was dirty and we had to change drinking glasses and cutlery several times because they weren't clean. Hand sanitiser was rarely available. Loved the shows on Anthem but the entertainment has definitely taken a step back on Harmony. Food was less than average unless you wanted pay extra. Even 150 which we've dined at before on the Oasis was a mess. The 10 deck slide was fun but not worth the hype. Cabin and steward were lovely. To make matters worse I had a dreadful stomach virus for the last 2 days of the cruise...a coincidence that hand sanitiser was no where to be seen?! We will never cruise with RCCL again and fear that they have lost a lot of loyal cruisers after this dreadful cruise! Read Less
Sail Date May 2016
We went on this cruise expecting to see a great ship and fantastic things to do. The embarkation was really good very easy and didn't take long at all within 30 min we were on the ship this was the best bit. We got onboard the ship ... Read More
We went on this cruise expecting to see a great ship and fantastic things to do. The embarkation was really good very easy and didn't take long at all within 30 min we were on the ship this was the best bit. We got onboard the ship and headed to the pool area as my son of 4 years wanted to swim. We walked pass the children splash area which was closed. We asked a member of staff why it was closed they said it would be open later. (The splash area was never open the whole cruise and we were just told lies the whole time). We were then allowed to head to our cabin at 1pm the rooms were very well appointed and it was clean and very welocming nothing wrong there. Lifeboat Drill well having been on at least 50+ cruises in my lifetime this was by far the worst drill I have ever seen!! I am sure RC will tell you it was due to some protocol or something but I didn't feel at all safe after this drill! All cruise we were joined by workmen still finishing the ship. Painting, fixing and finishing the ship. I know its new and would expect a few testing problems but I might as well sailed with it once it left dry dock with the amount of work going on and things not working. I'm now going to tell you about Oasis Class ships having been on this ship and Oasis of the seas and this will be last time on any of them. Yes they do have some great things onboard for all ages to do from waterslides, zip wires etc etc but they can not handle the amount of people on them. If you want to spend your time in a cue all holiday well this is for you. over 5000 people on 1 ship really does not make for a comfortable experience. I am part of RC crown and anchor and am Diamond plus now so have cruised a lot with them in the past. This is the first ship I have canceled my gratuities on any ship! and only handed out one tip to my stateroom attendant. Over the last 5 years the service on board RC ships has got worst and worst and there was no way I was paying any crew for this disastar at sea (If you want a tip smile and be approachable). The front desk is a joke good luck if you need them was always packed and has less people working it than o there smaller ships!!! I don't know if I will sail RC again as I really have had enough now. They have offered us compensation for the cruise in the form of a cruise voucher not sure if I will use it or just let it go. The standards have dropped and cost cutting has taken place you don't get any nice shower gels shampoo etc even some of the cheapest hotels offer this. Overall this is ship is not worth the money and I would like for another Cruise Line and spend your money else where. Read Less
Sail Date May 2016
A totally un-pleasant experience, ship was not fit for paying passengers, workmen were everywhere, drilling, welding, floors being prepared and repaired, cables everywhere, ladders everywhere, there seemed no area on board that was not ... Read More
A totally un-pleasant experience, ship was not fit for paying passengers, workmen were everywhere, drilling, welding, floors being prepared and repaired, cables everywhere, ladders everywhere, there seemed no area on board that was not receiving some sort of work, hot tubs not working, childrens water area not working, aqua theatre not finished, ceilings being fitted, we had one crew member tell us we were guinea pigs for proper passengers, we brought this cruise sold as a maiden voyage back in Sept 2015 only to be told the real maiden voyage is from Spain on 29th May. We were totally miss sold this trip, if it had been appropriately priced and we had been aware it was a shakedown cruise then we would have known what to expect, but we paid full price for this and were told by passenger services on board we could have 20% off our next booking, we have no intention of ever booking another Royal Caribbean cruise, we will be sticking to the more professional P+O. A complete waste of money and valuable holiday time, if you want to holiday aboard a floating shopping center, save money and book into a cheap hotel near a large shopping complex and visit each day for the duration of your holiday. Read Less
Sail Date May 2016
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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