289 Royal Caribbean Harmony of the Seas Cruise Reviews

The restaurants are great and the things to do are good but the staff aren’t friendly at all in some areas of the cruise. They said they are autism friendly cruise but unless you booked thru autism of the seas they don’t help too much ... Read More
The restaurants are great and the things to do are good but the staff aren’t friendly at all in some areas of the cruise. They said they are autism friendly cruise but unless you booked thru autism of the seas they don’t help too much with your special needs children. My older son had a great time at the teens program, he said the crew there are very friendly, he really enjoyed that they have activities where they close out just for the teens and he meet a lot of teens from different states and countries. The ports was very good especially PR and Labadee. I made an excursion thru Royal Caribbean and it was very good. Adventure Ocean (kids club) it wasn’t as expected. and guess service aren’t too good either, the rest it was ok I guess, it’s a beautiful and huge cruise with great pools and nice water slides and hot tubs are good as well. Read Less
Sail Date May 2018
We have been on Royal Caribbean before, and had a very positive experience. We are seasoned cruisers and not high maintenance. The ship is modern, big, and loads to offer. Families will love all it has available for children. CABIN - ... Read More
We have been on Royal Caribbean before, and had a very positive experience. We are seasoned cruisers and not high maintenance. The ship is modern, big, and loads to offer. Families will love all it has available for children. CABIN - We booked a Junior Suite. Beautiful. Extra room and a little larger balcony area. The new ships have paid attention electronic needs, The bathroom was modern and a step up from the older ships. Negative - Lighting for women is still lacking, and the hair dryer provided was AWFUL! DINING - Where to begin.We had advanced reservations for 3 nights of Specialty Dining We'd had such a positive experience on a previous RC ship in the main dining room we'd felt that was all we'd need. Sadly the experience in the Main Dining Room on this ship was not like the last one.The food provided was awful. The service extremely poor. One got the impression that they just wanted us to hurry up and get out. The food in the Buffet areas, regardless the time of day, didn't come close to our previous experience on Royal Caribbean. We gave up and booked additional Specialty Dining for the rest of the week. For breakfast and/or lunch we ate at the Park Cafe...it was like finding fresh water after being shipwrecked! Really missed the great sweets, RC needs to send their Head and Pastry chefs to one of their older ships to learn what they are missing - there is no love in your food! ENTERTAINMENT were good, nothing special and not as good as our previous RC cruise. EXCEPTION would be the ICE SHOW, that was OUTSTANDING. ACTIVITIES for families and young adults are amazing. PORTS were fine. SERVICE - There was an issue with packs of teenagers running around without supervision and trying to take over areas where adults gathered in the evenings. RC needs to get that under control. Also additional control of the use of the Adult Pool Area would be wise. A simple Sign might go a long way in preventing children from being brought into the area. Read Less
Sail Date May 2018
We have cruised on RCCL many times and never had any problems. For some reason this cruise we had a lot. The crew were great and thank goodness Guest Relations was great or we would have had a terrible time. We usually never have to go ... Read More
We have cruised on RCCL many times and never had any problems. For some reason this cruise we had a lot. The crew were great and thank goodness Guest Relations was great or we would have had a terrible time. We usually never have to go to Guest Relations but on this cruise we were there at least 5 times. They were small problems but when so many happens on one cruise it makes the cruise disappointing. The ship itself is beautiful and the shows were fabulous, we loved them all. The food was pretty good and our waiter and assistant waiter were great. The only thing that was difficult for us was the fact my husband used a scooter and especially on Deck 6 we were constantly going up and down elevator since that deck doesn't go straight across. If you can walk the stairs it isn't so bad. We are not big gamblers so we would have liked more $10 tables for Black Jack especially for this cruise we found that not many people were winning at the tables so we were not happy to see $15, $50 and $100 tables. Even with all that happened to us, like I said was the first time, I would definitely recommend this ship. It is a fun ship. One thing that I was very disappointed in was that after the muster drill the cruise critic members were suppose to get together at the pool bar on Deck 15. Because of the scooter we had trouble getting on an elevator so either nobody showed up or we missed everyone by the time we got there. Then we were signed up for the meet and greet and was never notified when it was and we missed that also. Read Less
Sail Date April 2018
Please note this is my 14th cruise, so it's not as if I haven't got a frame of reference. I can see why people who have never cruised before would love this cruise with so many options for entertainment and the new gadgets on ... Read More
Please note this is my 14th cruise, so it's not as if I haven't got a frame of reference. I can see why people who have never cruised before would love this cruise with so many options for entertainment and the new gadgets on board are amazing. However, people who have been around the block a few times will find some things very taxing. Here's the good and the bad. THE GOOD: Ship is well maintained and the entertainment is very good. Although the comedy left a bad taste in my mouth and my daughter (19 yrs old) really felt it was lacking. I really loved the Quest game show (look it up on you tube). I got up twice to help out in the game, and yes my daughter was shocked that her Mother would throw her bra to the Captain's of our team. Well, Mom's can be fun too! Drinks were ht and miss. Some times watered down and not good, but Boleros actually asked me what kind of booze I wanted so I said Captain Morgan and he did it right in front of me! That's much better! I want to qualify this next comment very carefully. The dining room staff were top notch!! Fantastic people all of them even though we only ate there two nights. The reason why only two nights? The menu has become so boring in the dining room and so small that it forces you to want to go to the specialty restaurants (that's Cruise lines whole motivation now!!) so we ended up in specialty restaurants eight times! (three times for lunch). We loved them all, but Jamie fell in love with the grilled branzino fish at Chops Grill. My favorite was Wonderland restaurant. I was unprepared for such a delightful evening! Our server was Marcello and I miss him already! It was a two hour fun fest of antics and fun!! Wonderland is built off of the crazy Through the looking glass book. It is NOT for picky eaters! It is for those who want to be adventurous! The view from that restaurant was of the Boardwalk and it was fantastic. Jamie's restaurant was yummy, Sabor's was great service and also yummy. Hibachi grill at Izumi was fun and tasty! Go for your B-day or anniversary their cake is to die for! Be careful you reserve for Hibachi otherwise you will get the regular restaurant side of this one. Johnny Rockets was great! We went three times. Sour dough onion rings and chili cheese fries and route 66 burger and TRUE chocolate shakes.....ohhhhh. The Solarium has a wonderful breakfast and lunch area. If you can try it at least once. Now here is the difference, you can have DINNER at the Adults only Solarium but you either need a reservation or show up in fairly good clothing and ask if there is any openings. That's what my daughter and I did. The Solarium restaurant is NOT shorts and swimsuit at night, it requires pants, or dress wear like any other Specialty restaurant. We enjoyed the fact that there was a more upscale buffet AND a menu to order off of. I wish we did it more than once. There's one place that people seem to miss of forget and I'm going to mention it here because it became our favorite little secret for breakfast! BITES GRILL! It is on one side of ship back where the Abyss is and tidal waves surfing is. It's outside and there's everything you need for breakfast WITHOUT the crowds!! There are always things to do for younger people. Whether it be for the three pools or the waterslides ( and yes I did them with my daughter it was faster than some of the other ships I've been on! But oh my gosh! The stairs got so hot I burned my feet! Our room attendant Winston was the best we've ever had. So attentive and man he was funny. Loved the room 10100. It was only a window view but it was of the front of the ship with the Helipad and ocean so it wasn't so bad, although read my next comments. THE BAD: Some of these could be deal breakers for some people. There are NO WINDOWS on any of the lounges or the restaurants. Yup, no windows. So if you are in an interior room or have an outside view with no OUTSIDE balcony the only way you see the ocean with wind blowing in your face is the pool deck. Oh I know what you're thinking "Oh I can just go to the viking crown lounge." THINK AGAIN! It is reserved for GRAND SUITE and above guests ONLY! The WHOLE THING!!! I was so mad when I found out. And here's the kicker, if you are Diamond, Diamond Plus and Pinnacle you get stuck in the basement on level four with no views!!! That's right you have a private room, but it's in the basement!!! And you get something like coupons now to give an attendant in that room for your drinks. When my parents found that out they decided they weren't going to even look at ships like that in the future. WAY TO GO RCCL for making your crown and anchor members feel like dirt. I will be putting a video up on this shortly. Also, their new wrist bands are a waste of time and money. We ended up going to guest services twice a day because we kept getting charges on our drinking package!! They changed our bands and cards so many times, they even messed up and gave me a young adult card picture (my daughters) and one of the servers in the spa area juice bar accused me of stealing the card!! I was so upset I had them remove the gratuities for the cruise and I ended up leaving all my tips separately for the people who deserved it. OH!! I ALMOST FORGOT!! If you bring your lanyards for your room cards think again! You are NOT allowed to punch a hole in these cards! They deactivate the doors!! (In my room video of 10100) I was spitting fire about it. I bought some special ones for Freedom of the Seas so I was not happy. What you CAN do is get the plastic covers so you can carry your card around with you. Go to a dollar store maybe. There was one show we were feeling needed work. that's the Columbus show. I'm so done with shows that use today's pop music to tell a story. Here I was thinking this was going to be new material new songs,NOPE just the same old thing using radio music for a show. Don't get me wrong the actors were the best on any ship, but at the end of the show they used RCCL cruise ship in the back drop and used it as a moment for propaganda I was disgusted!!! The ship was over booked and busy all the time everywhere. It wasn't as relaxing as we would have wanted it. RCCL has also declined in services, unless of coarse you want to pay and pay and pay. My daughter and I did not like the comedy. Carnival still beats them in this area. What you should be wary of? Watch your account VERY carefully, check it every day on the T.V.. Book every event as EARLY as possible. Even if it's when you get on board the ship do it right away, just be aware if you leave it that late you may miss out on Grease or other shows. Comedy didn't open up until three days before the ship sailed. The IQ stations can take getting used to as well. Generally not a bad ship although if you take exceptions to large obnoxious crowds (and it seems to get worse on larger ships) and you like to have windows in lounges and restaurants, or have Diamond status or above you will not be happy with this ship. The dining room food stinks and Windjammer is constantly busy and the same food over and over again! The constant extras that add up on your bill will drive you nuts!! The beer was 8 dollars a bottle and the mixed drinks were 13-15 dollars!! It was insane! My husband wasn't on this trip, but when I showed him the videos he said it looked like fun, but not worth the price we paid, we booked an all inclusive vacation in D.R. and Cozumel for the next year and they will at least include everything, and it's going to a lot less over all! Read Less
Sail Date April 2018
We wanted to experience the harmony and what we got was a below average experience. The food could be compared to cafeteria food, examples chicken parm with mashed potatoes, the verity on the food had no pop or wanted you to try it, the ... Read More
We wanted to experience the harmony and what we got was a below average experience. The food could be compared to cafeteria food, examples chicken parm with mashed potatoes, the verity on the food had no pop or wanted you to try it, the deserts where frozen or had no taste. Haiti was the worst experience of the cruise, dogs running around eating area, locals picking from trash pails while eating and the food was burnt and no taste. The swimming areas where horrible large rocks and not well kept. The dinning staff where excellent as always, one major change in the main dinning room there used to be a separate bar staff coming around for drinks, now drink orders where taken and a separate bar waiter would wander around aimlessly looking for the table to deliver drinks too. It seams that the overall its a bottom line more than than the experience, People have been complaining about the food for a year or two and no one is listening to the complaints. I would like to here back from you on our feed back and what changes are going to be made. Read Less
Sail Date April 2018
My perspective is from a seasoned mature cruiser with over 25 cruises including most of the popular cruise lines. The food & service were fine in both the Main dining room & Windjammer Buffet. Other restaurants we liked are the ... Read More
My perspective is from a seasoned mature cruiser with over 25 cruises including most of the popular cruise lines. The food & service were fine in both the Main dining room & Windjammer Buffet. Other restaurants we liked are the Solarium Bistro & the Park Café all at no extra charge. Shows were a mixed bag the much touted Grease was too long at 90 minutes. The Music was OK, but the dialog was mostly silly & too long. " Columbus The Musical" was nothing more than a kid show, we almost walked out. The fine Line Aqua show was good, but beware is often cancelled to if it is too windy or rain is threatened. The 1987 Journey in Time Ice Show was good. The annoying thing is that you have to make reservations almost at the time of booking. If you do not, you may not get in. Most areas of the ship were too noisy except the Solarium where we liked to hang out, but it has NO pool. There were way too many children on board. It was past spring break & in late April they should have been in school. If you prefer traditional cruise experience & can do without the rock climbing walls, flow riders & zip lines & 6500 passengers you should book another cruise. We are going to stick with celebrities more traditional ships & experience. Read Less
Sail Date April 2018
Harmony of the Seas is a beautiful ship. Pro's of the ship is lots of activity to appease all age groups. Great Piano music. Kudos to Andrew. Service and food quality was definitely lacking. After a week on the boat could not ... Read More
Harmony of the Seas is a beautiful ship. Pro's of the ship is lots of activity to appease all age groups. Great Piano music. Kudos to Andrew. Service and food quality was definitely lacking. After a week on the boat could not even tell you the name of my Cabin steward. Schooner's bar was definitely the worse. "Couldn't make a drink as they were out of Baily's." Give me a break there was 3 bars adjacent to them. All of which had the Baily's. Food quality was lacking, even in the specialty restaurants. 150 Central restaurant was the best. Windjammer was the worse. Cold food, overcrowding, people circling for a table, wait staff not assisting. Discover if you enter Windjammers on the Aft of the ship it was less crowded. Also not advertised the Main dining room is open for breakfast and lunch even on Port days. Quality of meat in general was good, but lacking in flavor and temperature inappropriate. Favorite bar was the Rising Tide bar. This is also a great place to camp out for the shows as the bar will rise above the crowds, providing a great view. Staff was friendly there. Bring a wet suit if you have plans for the Flow rider. Coastal Kitchen will not allow you to make reservations on line, but is more than a suggestion. Junior Suites keys will not access the door. Therefore, you are left to rattle the door to gain entrance. Otherwise be prepare for hour wait time. Sinks were provided for hand washing. Would prefer the enforcement of Gel's as most did not spend an adequate time at the sinks. Deck 10 is probably the best deck as it places you between Central Park and the pool Deck. Drink package does not cover the better quality spirits. Be prepare to pay the overcharges. Embarkation and disembarkation was a breeze. Read Less
Sail Date April 2018
We took Harmony of the Seas for a seven night cruise. The ship is massive with plenty of fun activities and entertainment. It is beautiful and the maintenance/cleanliness is superior. We were so happy with the appearance at all times. The ... Read More
We took Harmony of the Seas for a seven night cruise. The ship is massive with plenty of fun activities and entertainment. It is beautiful and the maintenance/cleanliness is superior. We were so happy with the appearance at all times. The break out game was an awesome idea, but they book at least 12 people on a session and by the time you get all those people in there it's not worth the money. The snorkeling at Christmas cove/honeymoon beach in St Thomas is not worth the money at this point. The staff told us (after it was booked of course) that they are still recooperating from the hurricane. The beach was beautiful but we only saw a turtle and a few fish. We did the food and culture tour in Puerto Rico which was fabulous. Although we felt it was worth the money, you can also do your own walking tour and be totally safe. Finally, we stopped in Labadee. This was our favorite stop. It's amazingly beautiful. Make sure you go to the dragons breath spot where you can hear him snore. Do not snorkel in Haiti. A staff member told us that the Haitians are so poor that they eat the fish so there isn't much to see. We bought goggles and went out into the water where we saw a few fish, but wouldn't be worth paying to snorkle. My husband and I went by ourselves but the kids on the shop seemed well taken care of. The food was ok at best. The main dining staff were attentive, but a lot of the food was bland. Can never go wrong with Royal Caribbean's French onion soup though! Windjammer was edible, but staff weren't as friendly. One massive complaint we had was with the cruise director. He was not engaged, not present, but most of all his communication about activities, when to leave and board ship, etc was horrible. On the first day, it was so loud and we couldn't hear info regarding the safety meeting that is mandatory. We walked up to tenth floor (elevators are not allowed during this) only to be told to walk to deck 5. We walked down to deck 5 to be told to walk back to deck 10 to get our seapass cards. They wouldn't less us in our state room to get our seapass cards and made us walk back to deck 5. Again, communication was awful and they were not friendly at all. The deluxe drink package was worth it as you can get alcohol, fresh squeezed juices, soda, and blended coffees similar to starbucks. If you drink, get the package! Just be sure to check your account daily because we did have to get a couple things corrected. The virtual balcony was super nice and made an interior room feel much larger. The bathrooms are really spacious and much improved from older ships. We bought the 5 dollar wrist bands which let you charge stuff to your account, work as a room key,etc. While these are fabulous, we still needed our seapass cards for a few things. Wish Royal Caribbean would write the same info on your seapass card on the bands. Overall, it was fun but we wouldn't do it again with the same cruise director. We did love the ship and overall we had a great time. The entertainment is outstanding on the ship. Read Less
Sail Date April 2018
The ship is as advertised. Clean, great shows, plenty to do. Surprisingly, the boat did not feel crowded with over 6500 guests on board. Truly special. However, the service leaves a lot to be desired. The food was average at best. The ... Read More
The ship is as advertised. Clean, great shows, plenty to do. Surprisingly, the boat did not feel crowded with over 6500 guests on board. Truly special. However, the service leaves a lot to be desired. The food was average at best. The wait staff was not very attentive in any of the restaurants we ate. The worst part was the lack of direction or support given at the ports of call. In short, once you were off the boat you were on your own, even if you were on a Royal Caribbean sponsored excursion. Many times we were left to wander (with 3 young kids) trying to find the right van, bus, etc with no RC employee in sight. Beware- RC (unlike other cruise lines) will give their employee name badges to employees of local vendor companies. This leaves you with false impression you are dealing with someone who is vested to help you. For those that enjoy the service touches of a Disney, Princess, etc note that this is a big step down. Read Less
Sail Date March 2018
I have been cruising since I was 15 years old (3 decades later..) to say that my last RCL cruise was back in 2006. During that time, I had ready been on 3 RCL cruises and always had a wonderful experience. Food was absolutely wonderful ... Read More
I have been cruising since I was 15 years old (3 decades later..) to say that my last RCL cruise was back in 2006. During that time, I had ready been on 3 RCL cruises and always had a wonderful experience. Food was absolutely wonderful and always compare other cruise line menus-food to RCL. I wanted to take my kids on the RCL Harmony and was able to book a few weeks prior to sailing. First of, I was told by my travel agent that there were no more cabins available for a party of 4. I had to book 2 cabins (not connecting) and separate my family (I have two kids under 13). She attempted to contact RCL agent and was told the same thing I was placed on merged call with the RCL agent and was told "I am sorry". The next day ( after I booked) the RCL website had cabins available for 4 people at $700 less expensive. I called my agent and the RCL office, I was told once again "I am sorry..." and I was unable to get a refund or credit. Shore excursion- RCL was having a promotion ,30% off shore excursion, if you booked online by a certain date. I had to create 2 separate accounts (one for me and the other for my hubby). I reserved an excursion at St. Martin, speed boat tour with snorkling, for both cabins. I quickly paid for my daughter and myself and when I quickly logged in to pay for my husband and sons excursion, the RCL website would not allow me to log in. I was unable to book the excursion and when I called RCL I was told "I am sorry...there are no more we are sold out." I asked how if I just reserved it she replied "We have a glitch on the website....I am sorry.." Once I boarded I made a daily visit to Luis from the ship's shore excursion dept. On the day we arrived at St. Martin I gave me tickets to my son and hubby while Luis was able to get me in to the catamaran/beach day excursion (last minute). Thanks Luis I only wished I was able to snorkel with my hubby and son. embarkation: Took about 10 minutes, smooth and quick disembarkation: The gangway was nice, it went smoothly and quick Hygiene: hand sanitizers everywhere. I really enjoyed the hand washing prior to eating at Windjammer. I only wished everyone would have washed their hands instead of sneaking in. Ship: by far is the most beautiful ship I have been on(or seen). The lay out is wonderful. Hot tubs and pool distributed well. Central Park and the BOARDWALK: AMAZING! The solarium: Is a must for adults! Cabin: We had 2 boardwalk balconies: the rooms are very spacious, clean and enough closet space. Only downfall...It is noisy. So if you want to relax in your room the boardwalk balcony is not for you. Dining: You have ruined the experience for me and my family RCL. Food was awful. I really expected the good food quality back from the 90's and early 2000's..Royal caribbean , I have compared all other cruise lines dinign experience to yours but really you are at the bottom. I can say that my new favorite cruise to eat buffet style dining is NCL (Getaway and the Escape) and Carnival for GUY's burgers (I can still taste it:yummy) I am really disappointed with the food at Harmony. Coffee was watered down and not hot(at Windjammer and Prommenade) No Mac and Cheese for the kids, and "the burgers at McD's are better" (my son said that and he does not like McD's). Yes., you might say there are specialty cafe stores including Starbucks but the cafe shop's coffee was also not great( told to me by 3 other travelers on the ship) and I did purchase Starbucks on 3 occasions (one in Puerto Rico) but I did not want to spend an extra $20 a day on coffee as I already spent 8K on booking this cruise. To top it off, I have had the runs since day 3 and I just disembarked today March 30th, 2018. RCL, please change your food options and taste of the food. Oh I almost forgot., I always enjoy the buffet style breakfast, lunch and dinner. I have kids and is hard to get everyone ready on time in order to eat and catch a show so we prefer dining at the buffet. For breakfast there was no Omelet station only an egg station "sunny side up.." If you wanted an omelet you had to go down to Johnny rockets. What???? Okay so forget the omelet., Fruit loops? you had to ask the attendant to search for fruit loops, other days they had none (I have a very picky eater). for kids and maybe some adults: soft ice cream self serve station, a line maybe more than 10+ at a time. They ran out of chocolate by day 6 and most of the times it did not work. One day, the Windjammer was serving Paella: No shrimps....what?? I searched and searched and searched...NADA. Are cruise ships cancelling seafood night at the buffets? No shrimps, Lobsters., etc.. Please reply if you know this. Entertainment: Fine line was great, even though it had to be altered due to rough seas but they were amazing. Columbus the musical., I walked out did not care for it. Grease: Oh my favorite movie of all time, You killed it for me RCL. It was just bad. Other shows around the ship were good but my favorite has always been he belly flop contest and the newlywed game. The cruise director was funny and great. Ports and Shore excursions: I have been to St. Martin PR many time prior to this sailing and labadee only once(I think when RCL open the excursion to labadee and we needed tenders) I felt that PR was too short form 8:30 am to 2:pm We could not do many thing in PR but walk around. St. Martin: amazing as always Labadee: Impressed how it has progressed over the years but the waters are murky and the currents are strong especially on the left side of the island. We did the roller coaster excursion. We were told it would take about 4 mins to come down from the coaster. I think it was more of 45 secs to 60 secs to tell you the truth. It was an okay experience but will not do it again. I rented a kayak for $15 for only 30 mins.. everything is $$$$$$. MAKE SURE you bring your own container and fill it with ice/water prior to getting of the ship during port days. We each had a water container. Saved us plenty of $ in PR and St. Martin. Arcade: BE CAREFUL. There was an online promotion for a prepurchase of $40 and you get a $50 arcade credit. You are suppose to activate it prior to 10 pm on Day 1 of sailing (no one really tells you this unless you read your program) The staff at the arcade said to wait 10 minutes or return the next day to start playing. I only added the credit to my husbands card. I did not want my kids to have access (we wanted to control how much is being spent) My husband tried his card on 3 occasions but could not get the game to start. I called the attendant over the arcade line and was told to wait a few minutes and swipe again but this time press the 2 green arrows. We come to find out we were charged those 3 times ($1.50 X 3) I asked how can we tell how much we have left on our seapass (you know our $50 credit) the response was "You have to keep track of it yourself." So guess what? I did. On my iphone under notes I created a small spreedsheet. Do I really need to be doing this on vacation? I guess so. On the last day as I looked over the statmentI had to go over to guest services and we were charged over $15.00 in the ARCADE. I showed her my spreadsheet and they said they would credit me. So Parents warning every game is $1.50 -$2.00. Keep track. Overall, I will not be going on another RCL cruise unless I win RCL cruise tickets or corporate wants to make it up to me and my family. I do not know what I will do but I will skip RCL for now. Read Less
Sail Date March 2018
Ship is nice, lots of activities, clean, friendly staff. Arrived 3pm for departure still waited 30 minutes to check in. Departed at 730 glad I had Global entry. Food average at best, service in main dinning slow and low quality ... Read More
Ship is nice, lots of activities, clean, friendly staff. Arrived 3pm for departure still waited 30 minutes to check in. Departed at 730 glad I had Global entry. Food average at best, service in main dinning slow and low quality food. Crowds everywhere, I know it was spring break, but you cannot have that many people on 1 ship, wait lines for everything- slides and flow rider min of 30 minutes( felt like 6 flags) Lines to get on and off boat long. Wait for drinks food pictures and Oh my Gd the elevators are a night mare. Entertainment had technical issues every show. Private island anything but private- long lines for everything. Prices for zipline and water events thru the roof- hour long wait to go on roller coaster, glad we did not buy unlimited pass. Snorkel trip on St Martin a waste, no fish or coral, went to nice beach for an hour had fun waves. Read Less
Sail Date March 2018
Too many add on fees. Movie in room - fee. Coke - fee. Too many things broken or had technical difficulties. Fine Line - technical issues. Grease - stage locked up. "Coco" Movie - technical issues, cancelled. Gangway - ... Read More
Too many add on fees. Movie in room - fee. Coke - fee. Too many things broken or had technical difficulties. Fine Line - technical issues. Grease - stage locked up. "Coco" Movie - technical issues, cancelled. Gangway - technical issue. All 6,000 passenger use ONE gangway. Loved waiting there...said no one, ever. And too many activities closed ALOT. Zip line, slide, climbing wall, etc hours were all really short so ling lines when they were open. And they would have lines 30 minutes long yet would only open up 1 side. Why? To force you to buy drinks while waiting? Our room was on Boardwalk. Stay away!!! You hear the stupid carousel from like 6:30AM to 10PM. You can also hear the club till like 2AM. Hence, really noisy! Food was basic. Definitely below my experiences on Disney. The add on or specialty dining was nothing to note either. Only upside was it wasn't crowded but food was really basic. Read Less
Sail Date March 2018
The good: The cruise is beautiful and offers many activities. Is family friendly. The food is decent. The dining table and room service personnel are very friendly. I recommend the Xplor Park tour for those that can handle heights and ... Read More
The good: The cruise is beautiful and offers many activities. Is family friendly. The food is decent. The dining table and room service personnel are very friendly. I recommend the Xplor Park tour for those that can handle heights and extraneous exercise. The bad The cruise feels very crowded in the buffet as well as in the restaurants. Lots of long lines, and not enough tables to sit. They are now charging around $9 for room service when it used to be free. The "streaming" internet which ought to be the fastest paid one was very slow. It is very difficult to schedule shows because when you get onboard they have already been "sold out". The costumer service was rude to me on various occasions. Cabins where small. The first time was on my first day when I call the costumer service to see why my restaurant and show reservations did not show on my TV programing and they said that I had none, when I told them I spent hours reserving them, the lady said that it did not matter, to forget about those and schedule what was left over the phone, when I said I had the reservations receipt she said that it did not matter to her because she could not see them. Then on the second day I was wrongfully charged $235 from the spa. I spent days disputing them while being doubted and accused by customer service. At the end they apologies giving me 15% discount toward a future room. I had spent 15,000 for 4 rooms. The birthday time that we went to celebrate got dampen by the ordeal. Their sorry, and their 15%off won’t cut it. This is my 16th cruise and the only other problem I had had so far was with their sister cruise when the toilet kept backing up and I was blamed about it for days then after I video recorded the maintenance guy open in the pipes they could not deny the problem was caused a cable. TIPS: ***Schedule the shows, dinner, and excursion before going onboard. Comedies are very packed, and I think you must call those in, I couldn't do it online. ***Bring the confirmations of all the reservations with you. ***Arrive early on embarkation so that you can eat before the drill, and so that you can leave water in the room, there is no food or water around for a little while. ***Bring sunblock, lots of us got sunburned and did not feel it, and the islands and cruise charge you double for sunblock of after care. *** Balconies in the Central Park and Boardwalk could get noisy. ***Balconies in the left side of the boat get an obstructed view in Cozumel, but nice sunsets in some days. (my room was 14314) ***Don't skip formal days. The menus are better those days. The last formal day they offered lobster. Read Less
Sail Date March 2018
we are very frequent cruisers and have seen an increase in the number of 6-14 yo children now cruising RCL. This is due to RCL's change towards a more family oriented experience. Unfortunately, we have also seen a decrease in the ... Read More
we are very frequent cruisers and have seen an increase in the number of 6-14 yo children now cruising RCL. This is due to RCL's change towards a more family oriented experience. Unfortunately, we have also seen a decrease in the adult supervision of these children. The security personnel choose to ignore the issue, even when the safety of others is involved. We've seen these young people running the hallways, stairways,elevators, public areas, and dining areas at all times of the day and night. We have seen young children run into adults in dining areas, elevators and stairways, causing minor to serious problems for the adults. Although we consider ourselves loyal to Royal, we are now seriously considering Celebrity and Holland America due to this issue. It's not an enjoyable vacation dodging others' children.Safety of all passengers should be the first concern of any cruise line. But we feel RCL is more interested in the profit margin. Read Less
Sail Date March 2018
We were a group of 5 of family in friends ranging from 13 to 60. Lots of activities for each age range. We wanted to try the biggest ship i the world after having experienced Allure a few years back and it blew us away on every level. ... Read More
We were a group of 5 of family in friends ranging from 13 to 60. Lots of activities for each age range. We wanted to try the biggest ship i the world after having experienced Allure a few years back and it blew us away on every level. There were a number of small changes that were made that do make all the difference (call me fussy perhaps but in the past they were available and it made it feel extra special) Such as they no longer put chocolates on your pillow, room service for breakfast now has a charge if you want anything except continental. We used to enjoy our breakfast on the balcony especially on port days. Also no bottles of water in the room. They tend to shut down one side of the Windjammer making it really packed and even harder to find tables. We love musicals and entertainment. We found many of the shows really poor this time. Except for the Ice show and the diving show, they were amazing as was the Headliner ventriloquist..but Grease was awful. The positives, the food was really great. Dining room service excellent. Room and room attendant Arles amazing. The ports were great. Its a beautiful ship for sure and overall we had a fabulous time I'm just mentioning the items above as they were noticed and missed. Read Less
Sail Date March 2018
This was a spring break cruise for us, a return to the Oasis class we enjoyed so much 5 years earlier. The ships are still beautiful and spacious, but we noted a marked decline in the quality of onboard food (tedious, repetitive, bland); ... Read More
This was a spring break cruise for us, a return to the Oasis class we enjoyed so much 5 years earlier. The ships are still beautiful and spacious, but we noted a marked decline in the quality of onboard food (tedious, repetitive, bland); entertainment (sub-par talent, technical issues with several shows); and service (distracted and at times indifferent crews, egregious service charges and tipping policy). The RCCL fleet is still the nicest in the mainstream cruise segment, and their ships (including ours) are beautifully designed. But it was very obvious to us that the cruise line has skimped on service levels in order to squeeze every last dollar of revenue from its customers. Food in the dining rooms and buffets was uninspired and generally quite repetitive, a strategy likely designed to nudge pax toward the a la carte restaurants. Entertainment was much less varied and the talent not nearly as good as 5 years ago. Our Broadway show was plagued with technical problems (sound system), and we left after 15 minutes. The international crew does their best to put on a smile and interact courteously with passengers, but I’m guessing they are poorly compensated, and RCCL asks its guests to make up the difference with gratuities. I’m not a fan of this scheme, and most will agree with me. This cruise (our third as a family) pretty much convinced us that the quality of all cruise lines has declined so markedly in the past 5 years that they no longer offer a good value for the high fares they charge. It’ll be a long time before we take another cruise on any line, not just Royal Caribbean. Really sad to say this, because we used to love going on cruises, back before they started skimping on service, offering mediocre food and entertainment, and charging extra for everything in order to juice their quarterly profits. Read Less
Sail Date March 2018
This is our 4th consecutive cruise on Royal Caribbean. The ship is great and service is great too especially at the Grande and American Icon. A few things to note: My 8 year old daughter was able to charge $30 at the arcade and we ... Read More
This is our 4th consecutive cruise on Royal Caribbean. The ship is great and service is great too especially at the Grande and American Icon. A few things to note: My 8 year old daughter was able to charge $30 at the arcade and we complained to the front desk staff why she able to do that when we specifically restricted charges on our 3 kids sea pass cards. Janaina was unsympathetic and stated that they cannot restrict childrens cards from the Arcade..stating it was on a “different system”. We asked to be refunded and she declined to. Labadee’s beaches are filled with so many rocks that my kids got cuts. We were told on the ship that all the sun loungers were booked and they only had 4 left but when we got there we noticed at least a dozen were empty. If your kids have long hair be very careful using the stateroom hair dryers, my daughter’s hair ended being sucked into the hair dryer and I had to cut 2 inches of her hair to get her loose. The Surf and Internet stream package is completley unreliable and over priced. What a waste of money. The stateroom TV aired a Marriage Show they taped with cruisers and their spouses with the cruise Director hosting the show. The show was filled with sexual inuendos and of course your kids can end up watching it if your’re not careful. Not sure what Royal Caribbean was thinking there. One last comment, Royal Caribbean announced through a press release a $200 million dollar overhaul to Coco Cay private island, would have been nice if the Marketing Teams shared that with everyine on the ship too versus having to read that in USA Today while we were onboard. Marketing missed an opportunity to generate excitement there. This cruise felt a few notches down on the experience side from our 3 previous March Break cruises. My family and extended family (total of 35) are booked for Symphony of the Seas for March Break 2019, hopefully it will be a better experience. Read Less
Sail Date March 2018
I choose this ship because I had cruised on the Allure and Oasis and my experience was great. Although the ships are large they did a great job with crowd control. The opposite happened on this ship. Once they got your money you were on ... Read More
I choose this ship because I had cruised on the Allure and Oasis and my experience was great. Although the ships are large they did a great job with crowd control. The opposite happened on this ship. Once they got your money you were on your own. Reservations were needed for everything you did, and if you didn’t have any, it was “Oh well”. You walked around with plates in your hand at the Windjammer Restaurant looking for seats. If you asked someone to clean off a table so you could sit, they had attitudes. I also paid for specialty dining and I found the food and service in the regular dining was equal or better on many nights. If you complained about anything, all you got was people shifting the blame or deflecting instead of handling it. Gone are the days were most cruise lines appreciate your business. This ship is too big to cater to you. The staff have multiple jobs and they are too tired to care. Read Less
Sail Date February 2018
The service dropped since my last cruise. I had bad waiters on the first night so I had to change table. They were better but not amazing. No personalized service like we used to have with royal. I was also given false information at the ... Read More
The service dropped since my last cruise. I had bad waiters on the first night so I had to change table. They were better but not amazing. No personalized service like we used to have with royal. I was also given false information at the shore excursion desk while booking an excursion and I am still mad about it. There were never any chairs left on the boat to sit back and relax.. To be fair, there were plenty of chairs but they were all reserved with towels on them even tho there was nobody on them. The stateroom sofa had a shady "white stain" on it... We went to see 2 shows and both had technical difficulties (the fine line and grease). I wanted to put lower but the ship itself is so AMAZING i couldn't. I do not think I will be sailing with Royal again. They used to be amazing all around but they are not anymore. The ship is great tho... Read Less
Sail Date February 2018
There were some exceptional experiences, and some very disappointing aspects of this cruise. First the good: the quality of the entertainment was exceptional, and the available options for activities, entertainment and dining were ... Read More
There were some exceptional experiences, and some very disappointing aspects of this cruise. First the good: the quality of the entertainment was exceptional, and the available options for activities, entertainment and dining were outstanding, what one would expect with the largest ship on the seas. Also, the food quality and service in the specialty dining was outstanding. However, the mainstream dining was disappointing: mediocre service and food quality, as if they were encouraging the specialty dining experience. The overall service of the staff was less than expected - it seemed as if they have been out to sea too long, too many days without a break and they were simply going through the motions. And with what one should expect with the largest ship on the seas: a lot of people/crowds and all the implications that entails, including competition for available resources and opportunities. Finally, it seems like more and more in the cruising industry there is an upcharge for everything. Onboard charges now can exceed the initial cost of the cruise. Lower initial cost attracts more people and theoretically puts cruising within financial reach of a much greater segment of the population, but it also introduces all the issues with a more diverse clientele (rudeness, obnoxiousness, lack of respect, etc.). Overall, I’d recommend a smaller, more all-inclusive cruising experience – it could well be more cost effective and offer a more overall pleasant cruising experience. Read Less
Sail Date February 2018
Our traveling party members wanted this cruise. It was clear that the facility could not handle all of the passengers with the level of service that we expect. The Windjammer was a disaster. Hot food was not always served hot -- ... Read More
Our traveling party members wanted this cruise. It was clear that the facility could not handle all of the passengers with the level of service that we expect. The Windjammer was a disaster. Hot food was not always served hot -- particularly the pizza. There were insufficient seats to accommodate those who wanted to eat in the Windjammer. There were announcements asking people to leave when they had finished eating to accommodate other passengers. The Windjammer was a disaster. On the other hand, breakfast in the main dining room was outstanding. Table sharing enabled us to meet other passengers. Food was served hot. The variety of choices were terrific. On previous RC cruises, there was a "vitality offering" on the menu so that those who were trying to watch their weight could do so. This was missing with our cruise. It would be helpful to have the calorie count provided so that the passenger could make a knowledgeable decision. One of our perks was a free lunch at Jamie's. On our last cruising day we tried to get served. The manager told us to return at 1:30 and he'd accommodate us. We did as he asked and arrived two minutes early. We were turned away. It would have been far better to have been told that he was sorry but all of the seats were filled by reservations. Read Less
Sail Date February 2018
The February 10 Harmony of the Seas sailing was our 18th cruise, and 4th with Royal Caribbean. For reference: previous lines are Princess (10 cruises) and Holland America (4 cruises). Also, we did a back to back, getting off the ... Read More
The February 10 Harmony of the Seas sailing was our 18th cruise, and 4th with Royal Caribbean. For reference: previous lines are Princess (10 cruises) and Holland America (4 cruises). Also, we did a back to back, getting off the Independence of the Seas the same day as boarding the Harmony. As we had just left the Independence, we were at the Harmony at 10:30AM. The boarding process was quick, and we were immediately impressed with the design and quality of the ship. As it was early, very few passengers were on yet, which allowed us to enjoy our only enjoyable meal in Windjammer, their buffet restaurant. Our ocean facing balcony cabin was on deck 11 aft, where the room steward opened the adjoining balcony with our friends, who were in the cabin next door. The cabin is the nicest and most modern of any cruise ship we have been on: the colors are modern greys, whites, medium browns with some green added in. The furnishings included a nice couch, backlit mirror, and decent linens on the bed. The mattress was comfortable, medium firm, but something about the pillows made a good nights sleep difficult. The balcony is medium sized: larger than Princess, but not as deep as Holland America but with 2 reclining chairs and a side table. The cabin makes even the newer Princess ships cabins feel dated, a real plus for Royal Caribbean. Despite being so large, the ship is very easy to navigate as there are only forward and aft elevators, but in traditional RCCL design, each had two separated banks of elevators. This avoids people pressing all the buttons, which slows elevators down on other lines as they stop at each floor to pick up passengers who are no longer there. That said, elevators are busy: consider it a miracle if one arrives empty. From there, the ship is well laid out into the separate neighbourhoods. The general vibe of the ship is an upscale mall on Black Friday. Its busy, there are lots of people walking in every direction, its loud, and there are line ups. There were lots of children running free, including interrupting the evening show, running, tripping on the stairs, and dropping their ice cream cones. After while, they kind of blurred into the constant hustle and bustle of the ship. If you like the energy of bring surrounded by crowds at all times, you will like this ship. If not, you may still like the ship, but be sure to get an ocean view balcony so that you can escape the noise and crowds now and then. This service on the ship is hit and miss. As you see your room steward each day, they were very much what you would expect from other cruise lines: attentive, personable, friendly. However, the rest will do their minimum but don’t expect anything extra: the staff are very simply overrun with passengers, and they most likely wont see you again. Where on other cruise ships, easy special requests would be graciously accommodated, on the Harmony the answer is simply ‘No’. Example: a bartender in Rising Tides (not busy at the time) refusing to contact another bar for me (I explained I was saving seats, so the four of us could take the Rising Tides up to Jamies Italian for a Birthday dinner). The Windjammer is also negative for the ship. Although large, its clearly not large enough as there were never tables available for breakfast or lunch. If we spotted someone leaving, we would go to get the table and stand beside it waiting for it to be cleaned. Three times, I went and asked a crew member for a cloth so I could clean the table and twice, they came to clean it for us but unbelievably once I was provided with a cloth. One of the crew members told us that there were lots of Brazilians on board, and they prefer a later breakfast, so we could get tables easier if we came between 8:00 and 9:00. Lastly, the Windjammer played announcements over and over in three different languages (English, Spanish, and Portuguese) asking passenger to leave. Of course, they worded it nicer: “If you are finished enjoying your meal, please allow other passengers the same courtesy by vacating your table and enjoy other neighbourhoods onboard on the ship” In other words, get out. However, this announcement was clearly not effective as it was still difficult to find a table, and when you were trying to enjoy your breakfast, had to list to the announcement. We never had difficulty finding tables on the newer, larger Princess ships and certainly never had to endure “please leave” announcements. We had Anytime Dining, and the service ranged from excellent to very poor. I think that there were simply too many passengers at the same time, or they weren’t prepared, or were short staffed. They tried, but things like salt and pepper missing; long waits between courses; no drink refills were the norm. The food quality and service was not as good as on the Independence, which we on the week before, so is a very recent comparison. Jamie's Italian was a strong point. The appetizers, cured meat platter, and desserts were spectacular. The main course was the weakest point, but still delicious however I attribute this to the quality of the beef (free range, grass fed simply has a difference taste). We really enjoyed our dinner there, and considered going a second time. My spouse used the FlowRider daily, and took part in the competition on the last day. The range of activities is really impressive, and we had a lot of fun watching him on the FlowRider, and seeing the other riders improve as the week progressed. Entertainment was a strong point. I think we caught every show, with my favourite being the cheesy, slightly campy, but fun Columbus. Grease was a strong show, as was 1881. The Fine Line was cancelled three times, twice due to wind and once due to technical issues, but we did catch it on the final night and while it was good, I really hate to say that the space could be better utilized as a large outdoor movie screen. The bottom line is: despite all the above, I would go on the Harmony (or a sister ship) again, however only if I followed it up with a week on Princess, so that I could relax after and return home rejuvenated. Read Less
Sail Date February 2018
Good and bad. The shows were fantastic, basic staff was mediocre (they did their jobs, but could care less about the customer), mediocre food for the masses (both main dining room and buffets), but the speciality restaurants were excellent ... Read More
Good and bad. The shows were fantastic, basic staff was mediocre (they did their jobs, but could care less about the customer), mediocre food for the masses (both main dining room and buffets), but the speciality restaurants were excellent (both food and service, but for a price), outrageously expensive drink package (didn't do it), great 3 and 5-day specialty restaurant package (started with 3; after our one and only dinner in the main dining room, bumped it up to 5), not as many day-time at-sea activities to sign up for as am used to (and they cost extra), excellent night life (but not enough classic rock). Bottom line: everything extra costs you. If you have the money, you can upgrade your experience to something sensational; but if you don't, you'll either be bored and sober, or go broke spending money on things you can't afford. Because there's a range of clientele due to a low base price, there are many passengers who don't know how to act on a cruise ship. Labadee is simply not large enough to accommodate the vast number of passengers from this ship. We were among the first to get off the ship, found a nice quite spot on the beach, but by noon we were surrounded by loud Brazilians. Had I known, we would have paid extra for a private area. (Once again, upgrading your experience is possible ... for a price. Because space is limited, can sell out early.) By the way, get on board early and don't sit around relaxing until you can make reservations for the shows that you want to attend and times at restaurants for dinners. VERY chaotic and stressful because you are at the mercy of what spots are left. Difficult to schedule when you don't know which showtimes you'll be able to get and which restaurants will have openings at the times you want. Read Less
Sail Date February 2018
6200 people on Board & 2300 Staff Food - Fair to OK Lots of food. No flavor- same thing day in and out Dining rm - food ok. Nothing Special Beautiful Ship Central Park - Beautiful Enterd onto the Boardwalk - ... Read More
6200 people on Board & 2300 Staff Food - Fair to OK Lots of food. No flavor- same thing day in and out Dining rm - food ok. Nothing Special Beautiful Ship Central Park - Beautiful Enterd onto the Boardwalk - Beautiful Area Had a superbowl party in back of the ship(in the aqua theater area.-1500-2000 people - great tailgate party - seemed like you were at the super bowl with all the cheering... Ship cancelled The Fine Line event at the Aqua Theater because of Wind Windjammer buffet area extremely busy. Lots of time (very difficult) to find seating. Way too many chairs and tables - you bump into the chairs and people trying to get to a table. Chairs in buffet area - need major cleaning- you really see it when the sun is hitting the chairs. GREASE The Musical - Excellent Cabin stewart attitude - excellent. Many of the crew seemed mad at something. Took & payed for the tour of the ship. - fair tour compared to others that i have been on. Tour didn't cover lots of areas??? Didn't cover crew cabins or their eating area. Also didn't cover theater areas. - really wasn't much of a value for what i had to pay for it. My wife bought drink package for coke cola products. The product was terrible.(watered down) they would not give soda cans in place of their dispensed product. After 2 days we asked for our money back on the package. They did give us a refund. Beautiful ice area. They did have a show that was excellent. Read Less
Sail Date February 2018
We wanted to try the "Biggest Cruise Ship in the World". The dinning room foods were average and the Windjamer buffet was quite good with a large variety The other "Per Pay" eating establishments were quite confusing ... Read More
We wanted to try the "Biggest Cruise Ship in the World". The dinning room foods were average and the Windjamer buffet was quite good with a large variety The other "Per Pay" eating establishments were quite confusing as their menus had no pricing. The bar prices for alcoholic beverages were way out of line considering the "short pours" the bartenders were giving and the fact that you could not find any roving servers on the decks.....only at the bars proper. The serving staff (bartenders) at EVERY bar but two were not friendly at all and would serve you whenever they got around to it. I did not feel that you could connect with any of their staff with the exception of our cabin steward, Betty. On a positive note their shows in the main theatre and the rear pool area were VERY good and well produced. Having now experienced this particular ship I would not return for another cruise. Read Less
Sail Date February 2018
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.0
Entertainment 5.0 4.3
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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