We booked this cruise based on the ship itself. We had been to theses ports before, and while nice, not the nicest beaches or areas(southern or eastern Caribbean way better). We traveled before on freedom and allure and loved both. ... Read More
We booked this cruise based on the ship itself. We had been to theses ports before, and while nice, not the nicest beaches or areas(southern or eastern Caribbean way better). We traveled before on freedom and allure and loved both. Travelled Norwegian and not comparable to rci. So when booking harmony, we ignored the many negative reviews as we thought "how can a new ship be that poor?". It really was such a dissapointment.
We are a family of 7 (10 years-75 years. 3 children 10,13,15. 4 adults).
Food- quality and variety in dining rooms poorer than previous ships. Windjammer very packed, but was expected for this many people. But Windjammer closed at 9pm. Only place to eat for 6200 guests is pizza, which is good, but only cheese, pep and 1 other available. Room service 8$ delivery charge. Mini bites advertised to have little bite size food. Not true. Hot dogs, nachos and burgers every day. Dog house only 3 types vs 6 on other ships. We loved park cafes salads previously. Harmony has no cheese, eggs, bacon etc to add to lettuce. Prepackaged ceaser , Italian dressings only option. Huge negative difference from freedom, allure in all food aspects.
Shows- things happen, we get that. But following was so disappointing.. Aqua show cancelled first 2 days. Rescheduled over our other shows. 20 min Glitch in middle of aqua when we did see it. Columbus NOT a broadway as advertised. It was ok entertainment until glitch that stopped show for 40 min. We did not watch end. Headliner not good. Many walked out. Ice shows very good. Grease excellent but had short glitch in it as well.
Pools- My children wait and love the flowrider. 1 hour wait for 3 min ride which was expected for 6200 guests. But, on 1 port day, we choose to stay on ship to enjoy less crowds. Disappointing to learn that harmony closes 1-2 pools, rock climbing, zip line and Flowriders during all port days. Is it not our choice to stay and enjoy ship FULLY on port days? Beware. Sports pool is now an adult only pool. Teen children are not allowed to play water vball, etc. (Solarium still adults only as well). So 2 pools available for families. But what upset us was that at any given time, harmony closes 1 other pool. So at times only 1 pool is available for families. Pool limit 21 persons, up to 80 to 100 in pool. Many very drunk adults sit in family pool all day, by 2pm swimming is impossible. So sad for families that to cool off we used the outdoor shower..
We love to cruise, but now are rethinking future holidays. When voicing our concerns to rci, we were told that decisions on food, pools, shows, are up to individual ships. I asked rci for clarification to whether harmonys standards are lower or if rci standards are declining to which no answer was provided.
We do not expect everything to be perfect on our holiday, but harmony left us feeling disappointed and confused. It felt to us like rci is cutting corners to save $$ in all aspects. The ship is clean and new, but beyond that, let us down. We expected harmony to be as good as freedom or allure, but sadly it is not. would not recommend harmony nor RCI as customer service was unable to tell me about rci standards. Cruising is 20k holiday for us, and harmony certainly was not worth that. Read Less