289 Royal Caribbean Harmony of the Seas Cruise Reviews

This is not our first cruise on the Oasis class so I find us doing some comparison between all the Oasis ships. The ship is similar to the other Oasis class with the difference of the slides, shows, and some other tweaks. The service ... Read More
This is not our first cruise on the Oasis class so I find us doing some comparison between all the Oasis ships. The ship is similar to the other Oasis class with the difference of the slides, shows, and some other tweaks. The service from the MDR, Specialty Dining, Buffet, Room Cabins, and other Cafes are great. Unfortunately, there are also some things that need improvement. 1) The other Oasis class seem to do better in controlling crowds. For some reason, I feel the crowd and long lines of Harmony. There seems to be LONG LINES to do anything on Harmony. 2) The kids camp needs some innovation. The kids would rather venture out outside the camp than they did when they were in the other Oasis line. The counselors are always OUTNUMBERED. They are not as personable as the Oasis. I remembered the counselors on the Oasis would give the kids high fives and just goof around as kids. The counselors on this ship seems like they are just doing the normal routine in and out. The camps also didn't offer anything new and exciting to the kids. It's the same program year after year. They should come up with cool cooking class or experiment class rather than the same GAGA ball all the time. 3) Café Promenade is ALWAYS pack with only one person doing the specialty coffee. The LINES are always long through out the day. I am always trying to avoid the long lines but Café promenade was the only place that serves the specialty coffee (aside from Vitality spa which I didn't know until Day 6) The Buffet Bar and the Park Café doesn't serve the specialty coffee like they do with the other Oasis line, quite a disappointment. Coffee is a big thing to some folks lol Harmony was great but I didn't get the wow effect which lead us to try another cruise line. Read Less
Sail Date August 2018
The Negative: *If you like amusement park crowds and lines this is the cruise for you. *Don't try to use any of the pools on sea days. *The buffet food is on par with Hometown Buffet quality. Get in the cattle line. *The ... Read More
The Negative: *If you like amusement park crowds and lines this is the cruise for you. *Don't try to use any of the pools on sea days. *The buffet food is on par with Hometown Buffet quality. Get in the cattle line. *The main dining is equivalent to the food that you get at any large conference. *Crappy internet is way over priced and a lot of buffering. ($200+ for 2 devices) *Add on charges can add up quick. We had an additional $1,700. (bottled water, a few smoothies, 3 night fine dinning package, 1 excursion and tips) *Don't book through Air and Sea--we were told that you left the ship 11:00am-12:00 pm on departure day. Two flights home that day--1:05 pm and one at 7:51pm. Did not pay attention to this, until we found out that last departure off ship is 9:30 am, during cruise. Meaning we would be spending over 10 hours in the airport. When attempting to change our flight to earlier, were told that it would be $324.00 a person--we had 4 people! We changed through our airline for $300.00 total. Don't you think the booking agent should have known this and saved us the time and trouble and money! The Positive: *The entertainment was good. *Lots of activities for teens. *The ship is kept very clean. *Service from the stateroom attendant and wait staff was very good. Read Less
Sail Date August 2018
I chose this cruise because it looked very entertaining and packed with a lot to do. Unfortunately things were all sold out so we didn’t get to experience any of the excursions. The private beach in Haiti was packed with rocks seaweed ... Read More
I chose this cruise because it looked very entertaining and packed with a lot to do. Unfortunately things were all sold out so we didn’t get to experience any of the excursions. The private beach in Haiti was packed with rocks seaweed and urchins so we didn’t really get to enjoy the beach. Speaking of beach there was a $7 charge per person including kids for. Water taxi to transport us to the beach in St.Maarten.Ideally it sounds cheap but if you didn’t calculate that into your spending money it can become pricey. The dining staff was amazing,however being someone with an onion allergy I couldn’t enjoy the food since virtually everything(hotdog,hamburger,BBQ sauce etc) all had onions in it.The boat was very beautiful and clean for the most part however I was very disturbed to find an open condom in a common are where kids venture(Studio B).Aside from the neighbor kids sounding like they were coming through the wall I found it very hard to sleep on the two beds that were pushed together to make a king bed. If your the type of person who toss and turn in their sleep I can assure you that the dip in between the two beds will hurt your back. The ship was really crowded so the pools and hot tubs where hard to enjoy,But I did enjoy the flow rider and zip line (when I finally got to do it) . Final word of advise is to please save all of your money for this trip virtually everything cost. Read Less
Sail Date August 2018
We have been sailing with RC since 1990. We have never been disappointed with their new ships. We sailed on August 4/2019 Eastern Caribbean. Let me just say, on each of their new ships upon entering into their ships we have been awed & ... Read More
We have been sailing with RC since 1990. We have never been disappointed with their new ships. We sailed on August 4/2019 Eastern Caribbean. Let me just say, on each of their new ships upon entering into their ships we have been awed & totally wowed. This time we felt that The Harmony of the Seas was a generic version of the Oasis & Allure ship. We found the colors of gray & taupe totally boring! It lacked the brightness, the European fineness of its sister ships. We were not alone, many of the passengers that were on the Oasis & Allure felt the same way. The dining rooms were not as grand, they lost their spiral staircases & beautiful crystal chandeleirs & we missed the singing of the crew on nights that specialized in Italian night & other special nights. We did not like their selection of 90,s music in the promenade. We loved Disco night on the Oasis & Allure & loved the bridge that went across so that the crew could entertain its passengers. The Harmony did not have the bridge & the music was not great- the people did not relate to it as well as the Disco night on the Oasis & the Allure. We must admit that we found the food in the Windjammer & Dining room excellent & the service on board the ship awesome! Customer Service on this ship was the best! The entertainment on board the ship was a little disappointing! Grease was awesome & the cast did a great job, Sandy sounded & looked a lot like Olivia Newton Johns. The ice skating show was awesome! Probably the best ice show comparing with its sister ships. We did not like FineLine (some guy comes out twirling around wearing a huge skirt & carried a whip) & we did not find the show Columbus entertaining at all- it made no sense! The ports to Puerto Rico & St. Marten were just OK. We were in Puerto Rico just a few hours not long enough to go anywhere to far away. Our beach in St. Marten was a disappointment on Orient Beach (Bikini Beach had lots of seaweed all along the beach). We are truly loyalists to RC, we feel that they do cruising the best. We will be going to Italy next year on the Oasis & are looking forward to it! Our favorite two ships are The Freedom of the Seas & The Allure! Read Less
Sail Date August 2018
This was a family & friends cruise. Royal Caribbean was chosen based on my long time positive cruise experience with it. The ship was chosen since it's a newer ship and in the same class as the Oasis and Allure. Previous ... Read More
This was a family & friends cruise. Royal Caribbean was chosen based on my long time positive cruise experience with it. The ship was chosen since it's a newer ship and in the same class as the Oasis and Allure. Previous cruises on Oasis and Allure were good. Overall the Harmony cruise was good but there were was an issue that required a top level manager's involvement to rectify it. Once he interceded, the issue was resolved. I had a boardwalk room which was nice. The Aqua Theater was visible and the shows could be viewed from the balcony. The elevator situation on this ship was totally unacceptable. There was ALWAYS a wait for an elevator. I never experienced this on any other ship. The wait was long and when the elevators stopped they were always filled and so the wait would continue. It was normal for 3 or 4 elevators to be packed before you could actually squeeze into one. The food was less than desirable. The cruise was good and ship nice. But I really don't think it met the RC standard that I've come to know and enjoy Read Less
Sail Date July 2018
Chose the cruise because of all of the activities BUT if you are going to relax forget it! You need reservations for everything shows, skating, aqua theatre, dinner....everything. Show spots are gone and you can’t see the show. Same with ... Read More
Chose the cruise because of all of the activities BUT if you are going to relax forget it! You need reservations for everything shows, skating, aqua theatre, dinner....everything. Show spots are gone and you can’t see the show. Same with ice skating. Not enough reservations available for number of people who want to go. It is the story of this cruise ...there are many features you will never get to use due to crowds. Some food was also less than stellar. Instant mashed potatoes...really? Yuk! And a can of coke $4.15 unless you order it from room service after 6pm. Then it is $4.15 PLUS a service charge of $7.99 so more than $12.00 a can! I felt overcharged on many things on this cruise! Internet was faster than most ships but had to sign on daily with the password they give you. And many times internet would flick off and on. Internet runs about $97 if you book before the cruise and that is only for one device. Service was good on board. Lines for anything that did not require a reservation including elevators. I think I would go back to smaller ships. Royal Caribbean seams to be making many changes and most costing more money to the passenger. But going on a big ship to be able to enjoy the amenities doesn’t work if you can’t provide the services advertised. Bring your credit card is my recommendation because you will really need it! Read Less
Sail Date July 2018
New ship lots of lateral space but too many people. Lordy lordy, it's like an ant colony on the move. Room (Junior suite) smelled like a smoker's convention locker room and very Dusty. Balcony very large and bumped out for a ... Read More
New ship lots of lateral space but too many people. Lordy lordy, it's like an ant colony on the move. Room (Junior suite) smelled like a smoker's convention locker room and very Dusty. Balcony very large and bumped out for a better view. Hallways are a bit too narrow for two people to get by specially when you consider the fact that most cruisers are on the heavier than average size. Embarkation was smooth but getting back to the shop from ports of call were very slow and long. Food was great all around the ship. Service was equally great. The pay restaurants have gotten too expensive for the value. Entertainment was great despite the long lines and the ticket requirements. Central Park area was very relaxing and romantic specially when the live smooth music was being performed (classical guitar was my favorite). Over all it was worth it but I still hate the nasty Stinky room. Read Less
Sail Date July 2018
Beautiful ship, great activities, appreciated the cleanliness, and great workers and staff. Our room was very comfortable and the shower was awesome! We had the Drink Packages and they were well worth it. Drinks were great and the ... Read More
Beautiful ship, great activities, appreciated the cleanliness, and great workers and staff. Our room was very comfortable and the shower was awesome! We had the Drink Packages and they were well worth it. Drinks were great and the bar staff were very courteous and gave fast service. Thumbs up for the recreational staff. The swimming pool games were awesome. Dining was not as good as expected in the main dining rooms. No problems with wait staff just blah food. Desserts were good. The Windjammer buffets were great. We enjoyed those. Sorrento's pizza was awesome. We ate it a lot. Ate at the Chops Grille and it was absolutely the highlight of the dining experience on the ship. Very disappointed with the excursions. Atlantis was beautiful but we couldn't do anything until 10am and rode two rides before going back to the ship. TOO expensive for the short time available to be there. St. Thomas was not ready for excursions after the hurricane. St. Kitts was beautiful but we opted to only shop on the pier. Very clean there. We would love to go on Royal Caribbean again but thought it was too expensive for what we experienced. We drove 1400 miles excited about this cruise and 1400 miles back home only to have our car totaled before we got home. Thanks for the overall experience!!! Read Less
Sail Date July 2018
Chose this cruise in order for my husband and I to travel with a group of friends. Was under the false impression that Royal Caribbean would be better than Carnival, I did not find that to be true. I am OK with having children and ... Read More
Chose this cruise in order for my husband and I to travel with a group of friends. Was under the false impression that Royal Caribbean would be better than Carnival, I did not find that to be true. I am OK with having children and teenagers aboard the ship, but I assumed Royal Caribbean would have areas for adults to have some solitude, I did not find that to be true. I would’ve liked to have had more opportunities to learn some of the casino games such as roulette and craps. My husband was disappointed that he couldn’t get a decent deal in the package alcohol drinks because I don’t drink and he did not want have to pay for two packages. This was my first royal Caribbean cruise, I don’t rate it as being any better than the other cruise lines. Enjoyed Princess Cruise lines private island excursion more than royal Caribbean private destinations, We were treated much better on their excursion as for being provided water and cold towels. Read Less
Sail Date June 2018
This was a group cruise with friends and family. I felt like some of the shows went over the top of being suggestive in content. I didn't care for the bad language and/or suggestive nature of the shows. I don't believe you ... Read More
This was a group cruise with friends and family. I felt like some of the shows went over the top of being suggestive in content. I didn't care for the bad language and/or suggestive nature of the shows. I don't believe you have to be nasty to be funny. I did research on the excursions prior to sailing and made selections accordingly. The selection of the menu in Windjammer did not vary much from day to day. My steward was excellent. Guest services assisted me in two different areas and were most helpful. I enjoyed both shore excursions. I especially enjoyed the Jet Ski excursion on Labadee. Wasn't sure who could attend the beach party and barbecue on that port. I felt like the selection of no cost dining could have been more easily located on the ship. I did not travel with children, though with it being a summer cruise, there were plenty of children on the ship. I don't think I will be going on an RC cruise again in the near future. The cost of the cruise is the deciding factor for this. Read Less
Sail Date June 2018
Wanted to try a different cruise line.Nicely decorated and clean stateroom. They do this thing that requires you to put your door key in the light switch. If you remove it all the lights cut off. Problematic if you leave and someone is in ... Read More
Wanted to try a different cruise line.Nicely decorated and clean stateroom. They do this thing that requires you to put your door key in the light switch. If you remove it all the lights cut off. Problematic if you leave and someone is in the restroom. Our Housekeeper Winston was awesome and a genuine pleasure to see each day. Those folks work hard. My three biggest issues are first, I could not understand most of the staff. They are from the Philippines or India primarily with extremely heavy accents. Very pleasant but English was not their second or third language. I gave up asking questions or attempting to have any conversation with staff after saying," what?" a lot. Secondly, there is always an upsale. It never stops. It became annoying. Jewelry, dinning, etc... lastly, the Main dinning room food quality is non existent and served under temperature. Upscale menus but poor quality. The experience for me lacks a polish and management oversight. They try hard but miss the mark. Also the language barrier made it difficult to do anything other than point and order. Don't ask any questions, you will not understand the response. The musicians and other talent were great. Saw just about every show or act. Enjoyed them all. I will stick with Disney Cruise lines for now on. The Harmony is amazing but crowded. By the time I was done with the bev packages, tipping, internet options for the teens I was hoping to avoid etc... I could have gone Disney. Read Less
Sail Date June 2018
THis ship is amazing! Beautiful, clean, and the staff is wonderful! Entertainment is top quality. There are just too many people packed onto this boat! I feel RCCL has tried to put too many people for more revenue and taken away common ... Read More
THis ship is amazing! Beautiful, clean, and the staff is wonderful! Entertainment is top quality. There are just too many people packed onto this boat! I feel RCCL has tried to put too many people for more revenue and taken away common space areas with dining options that cost extra $. I understand their attempt to make more revenue, but it is at the expense of the comfort of the guests. We had to wait on long lines for everything- even eating. There was hardly a space to get in the pool, without being kicked in the head! We got frustrated dealing with crowds everywhere all week. The lines for the slides and flow riders wasted so much time. Some days my kids waited an hour for their turn. We are long time cruisers and it did not use to be this way. It’s all about making money now- the common areas don’t make RCCL money I guess. Read Less
Sail Date June 2018
This may be a little long but I will try my best to make it informative and helpful. We were a small family and friends group, 7 people, ages 18-79. The booking process was extremely frustrating. If you add up all the hours I was on the ... Read More
This may be a little long but I will try my best to make it informative and helpful. We were a small family and friends group, 7 people, ages 18-79. The booking process was extremely frustrating. If you add up all the hours I was on the phone trying to get things booked correctly, choose nearby cabins, book shows/dinners, etc....., it would add up to several days, mostly waiting on hold or getting transfered around! Although I'd booked directly, I finally brought in a travel agent to help (mostly because I wanted to know the moment the dinners and shows opened up for reservations). It didn't help as much as I'd hoped (you don't need a travel agent unless they REALLY, REALLY have some secret or special knowledge or experience!) Also, while RCCL allows you to do this, they must hate when you do because once there is a travel agent on the booking, they really don't want to talk to you at all. I suspect you get much better service when you book directly and don't use a travel agent. We chose this cruise for the ship; I'd been wanting to sail on the Harmony (or at least one of the Oasis class ships) almost since they came out, especially for the atrium balcony cabins (overlooking Central Park or the Boardwalk). 2 of our group had Central Park balcony cabins and the younger group chose an oceanview balcony. Both were pretty standard cabins and we enjoyed both views. There was a little bit more noise during the day in the Central Park cabins than we expected (and this would be maybe even more true of the Boardwalk view cabins) because both are open at the top so you do get some of the sounds from the pool deck (music starts pretty early). Because they're open, you can also still step out on your balcony and get an idea of the weather before you leave your cabin. We'd book these cabins again. The staff is obviously trained first for professionalism and secondarily for fun so they are all very good and friendly but if you enjoy the playful, fun room stewards and waiters that you might have experienced on other cruise lines, it may be hit or miss on this one. My mom and sister had a great room steward. Our other two cabins were serviced by someone whom we rarely saw and so it was a little disappointing but for the most part, our cabins were adequately serviced. The same is true in the restaurants. One of the specialty restaurants and one of our main dining nights, the waiters were sort of just going through the motions but the other nights, it was good. Don't expect them to make a big deal of your celebration though. We told every restaurant that this was a celebration cruise and specifically told two of them that we'd like to do something special for our celebrant (High School graduation) but we never got anything. The best you can expect is the waiters singing "Happy Birthday" but we weren't celebrating any birthdays. The worst source of frustration onboard was the shore excursions! They do not have an adequate number of the most popular excursions so if you have something particular you want to do, do NOT wait until you're onboard to book! We got to do almost nothing that we wanted and because it rained in St. Thomas, we didn't even get to do those at all. While they do use third party excursion companies, RCCL needs to take more responsibility when things go wrong. We had one tour take off extremely late, costing us a chunk of the tour and when we got there, the biggest attraction wasn't work (and we waiting in line for 45 minutes to find out!) One St. Thomas excursion was cancelled up front due to the rain but the other forced us on a bus, drove us 30 minutes to a shack in the middle of nowhere with barely any cover where we spent several hours huddled in the few dry spots watching a monsoon like rain! Even the path to the restrooms was not covered so you had to dash through pouring rain to get the the restrooms and then the roof was leaking so the restroom had about 2 inches of water all over the floor (gross!) We also went without lunch that day because they grill was also out in the open so they weren't even making food! Royal Caribbean's standard compensation if anything goes wrong is 10% off. We had to fight tooth and nail for 50% off the first shore excursion and a full refund on the last one (the one that got cancelled was automatically refunded). The food is OK, a few random dishes that we loved but mostly just good, not necessarily great! The best specialty restaurant is Wonderland for sure! You have to do it as it is truly an experience. Izumi Hibachi was also worth paying extra for. I could have skipped Jaime's but my sons like Italian; however, it is RUSTIC Italian, not our style, so be prepared for that as you will not get traditional Italian dishes. Chops Grille was pretty good but our steaks weren't all prepared as we asked and we didn't have time to send them back. I didn't care for the shareable sides and would've just preferred that each person got to get the sides they really wanted (we wasted a lot of food because the waiter brought out two of every side that anyone ordered even if only one or two people wanted it). The Entertainment is enjoyable but it will be very hard to get anyone to help you to plan your daily schedule to make sure your shows, dinners, and whatever else you want to catch at night all coordinate. You absolutely have to book as soon as the reservations open up to have any chance of getting the dinners, shows and other days or times you want for activities! Even then, they will not help; they are just order takers so plan to spend hours on the phone arranging your daily calendar (if you care) because you may get a few days booked and then realize there's no other day to see a show or get the dinner you want and you'll have to start rearranging (I was crying by the end of it all, very difficult!) While I know some people prefer to eat later, as do we, I'd actually suggest booking the earliest dining times that you can so that you can fit in more of the nightly activities. Most of the shows and other entertainment happen starting around 7pm until about 10pm so if you have a dining time of 6pm or later, you will miss some things (again, if you care). So, overall, the best thing about this cruise is the ship itself. It's beautiful and large and has more bars, restaurants, and activities than you'll probably even have time to fit in! Royal Caribbean tries to position themselves right in the middle of the "mid-class" cruise lines so it isn't as fun as Carnival nor is the food as good as Norwegian but it's a good compromise if you don't mind the middle ground. If you are stuck between a couple of itineraries, choose Carnival if fun is most important, Norwegain if food is most important, or Royal Caribbean if the ship itself is most important. Pros: the Ship; the Staff (mostly); the Entertainment Average: the Food; the Cabins; the Shore excursions; embarkation and disembarkation Cons: the booking process for EVERYTHING! Problem handling. Lines. and the disconnect between all the different departments. You will have to kick, scream, cry, yell, make a scene if RCCL or their partners make any mistakes because they are all about the $$$ and really don't like to have to refund any of it. Tips: *Do book absolutely everything ahead of time, including My Time Dining, shows, shore excursions, and specialty restaurants (reservations open up about 90 days out)! *Book at least a year in advance for the best cabins, especially if you are going to have more than one and want them nearby, even farther ahead if you want connecting staterooms. *If you want to do Rising Tide bar, notice the "departure" times. Sadly, you'll have to schedule it just like anything else but it won't be in your daily planner. *Get to the shows no less than 30 minutes ahead to get good seats, more for the "open" seating shows. *Everything at On Air will probably require you to get there about 1 hour prior or require you to stand and watch for the people who are leaving before the activity you want to do (there'll be a mad dash for the tables/chairs as they clear). The room is grossly inadequate in size for many of the things they schedule there! *Get in line on embarkation day for a wrist band. It's worth it if you don't want to carry your key card everywhere. *Disembarkation: night before-decide what you're willing to miss to do your packing or if you want to just carry all your stuff off yourself. The porters will have all bags cleared from in front of the staterooms between 10p-midnight and the activities don't stop until about 2am! Day of... you can wait to get off the ship; they don't really enforce getting off by your station numbers -you can sleep in longer and you won't have to stand in line so long but all the restaurants will be shutting down around 8 or 8:30am so make sure you get any food or drink by then (check the Cruise Compass for exact times). *Transfers are cheaper if arranged separately; we used T/I Tours and were very happy with them. Read Less
Sail Date June 2018
We cruse with Royal often so we couldn't pass up this ship/cruse. There were 13 of us - a challenge on its own. Unfortunately we were very disappointed in the food all around this time. This certainly put a damper on our ... Read More
We cruse with Royal often so we couldn't pass up this ship/cruse. There were 13 of us - a challenge on its own. Unfortunately we were very disappointed in the food all around this time. This certainly put a damper on our experience seeing as though we look forward to the meals and are both chefs. We look forward to dining out. The others in our group were disappointed as well. Staff are friendly but can be over the top/borderline intrusive. Need to know when to back off/walk away. The night life was lacking as well. Greater variety needed. Shops on the ship are limited, and rarely change. We always fill out the ship surveys but don't see changes. The vacation is expensive and we hope to see improvements. The ship is clean and well maintained. The staff are always pleasant and willing to assist you. Pools are crowded but have to expect that wit 6400 guests Read Less
Sail Date June 2018
RCL has began the process of minimizing customers' status as a loyal diamond or diamond plus! We just finished a cruise on the Harmony today June 16 and recognized the company's new attitude towards their loyal customers almost ... Read More
RCL has began the process of minimizing customers' status as a loyal diamond or diamond plus! We just finished a cruise on the Harmony today June 16 and recognized the company's new attitude towards their loyal customers almost immediately. We experienced difficulty coordinating dining arrangements (changing to fixed dining instead of open seating) so we could enjoy the company of friends who also cruised this past week with us. Finally after the third night we were assigned a permanent time and table only to experience very poor service from the wait staff; I addressed the poor service with the Head Waiter, who apparently fixed the service for the next two nights, however it back-slid quickly- seemly because the wait staff were overwhelmed when open seating guests were allowed to enter dining as late as 75% through the service times. We booked an excursion to Montego Bay (Place in the Sun excursion) which was supposed to depart at 11 AM; finally left the port at 12:20 PM and ended up returning to the port so late that we missed our much troubled early dining seating; so when I spoke to the excursions' staffer, she blew me off, stating that she couldn't control the return times, as long as they returned prior to sailing. Understanding that this cruise also included all the vacationing families with their children fresh out of school we expected to have to cope with hundreds of wild things running hallways- but.... Nothing can describe the stampedes that we encountered... No parental oversight for the teens, and even have to call security when kids next door began to dismantle their room next to ours! Not to sound too sour... We did have an excellent cabin steward who was perfect and the entertainment onboard is excellent- from the stage productions to the music venues (Schooner Bar and Dazzles). Additionally, the wait staff in the venues are great and go out of their way to please you. It is very clear that if you are not spending $10K each for a suite, you do not matter anymore; starting to wonder how the other cruise lines are treating their status loyalty members? Read Less
Sail Date June 2018
The Cruise is so big and beautiful. The route was good. The ship have a lot of fun alternatives. The food in the Main Dinning Room was below average. The service needs to be improve. The flavors and seasoning of the food needs ... Read More
The Cruise is so big and beautiful. The route was good. The ship have a lot of fun alternatives. The food in the Main Dinning Room was below average. The service needs to be improve. The flavors and seasoning of the food needs to be improve too. We ordered the first course and received the second course. The main waiter looks always so lost all the time. The food in the Windjammer was excellent and the service too. Every food was identified and this made so easy the food selection. The entertainment shows was good. The theater looks so small for the quantity of passengers. The courtesy and knowledge of the crew was excellent. The cabin was clean and beautiful. Very spacious cabin and balcony. A great sea view balcony !!! Good space available in the bathroom. The service of the waiter at the cabin was excellent. The Vintage place is a great place for Wine Lovers !!! Service and wine was so great !!! Read Less
Sail Date June 2018
This cruise was for my partner's 50th birthday and a good friend's 45th birthday. Food was mediocre at best. Ship was beautiful and well maintained. Crew was very friendly. Some waiters seemed inexperienced with fine dining. The ... Read More
This cruise was for my partner's 50th birthday and a good friend's 45th birthday. Food was mediocre at best. Ship was beautiful and well maintained. Crew was very friendly. Some waiters seemed inexperienced with fine dining. The Windjammer buffet was terrible. I wish the food quality was better as this truly is an important feature to my cruising. I think the quality of food directly relates to the amount of passengers being served. The room service was always on time, but again the quality of the food was blah. Bar staff was very attentive and drink quality was good. Would have loved a small pool in the Solarium to cool off from the sun, but the hot tubs were nice. The layout of the casino made it seem small, and the smoke from the designated smoking area was heavily noted in the non-smoking area. This could be the result of poor ventilation or the design of the casino. Old San Juan was beautiful and rich in history. We have been to St. Maarten several times, so we headed directly to Maho Beach to enjoy watching the airplanes and music by the water. Labadee was lovely and there was plenty to do there. The ships activities were endless. All in all I enjoyed myself with friends and the memories are endless. Read Less
Sail Date June 2018
Cruising with RC for almost 15 years and Food quality has Dropped as well as the temperature it is served, as if they want to force you to pay extra for decent OJ and specialty dining Choices are also slim. Do enjoy the gluten free ... Read More
Cruising with RC for almost 15 years and Food quality has Dropped as well as the temperature it is served, as if they want to force you to pay extra for decent OJ and specialty dining Choices are also slim. Do enjoy the gluten free dessert bar up in the Windjammer but it is pretty much the same thing everyday. Also enjoy and need more counters to eat alone. Service good, staff friendly except for the woman on deck 5 that helped with Tech questions. Love the ship, we booked 2x in a row. You would never know there were so many ppl on board. Ease of embarking, etc. Too many children and baby strollers this time and they had no sign in the adult only solarium telling ppl to stay away. Internet streaming is not always fast. Be careful and set yr phone on airplane, it will flip to data international when you port though still on the ship. Moving on to Celebrity now. Read Less
Sail Date June 2018
Chose Harmony of the Seas for a family cruise. We are Diamond level, and finding the more we travel, the more is taken away!! The ship was awesome, and activities for the young ones had plenty, but the menu and the entertainment, ... Read More
Chose Harmony of the Seas for a family cruise. We are Diamond level, and finding the more we travel, the more is taken away!! The ship was awesome, and activities for the young ones had plenty, but the menu and the entertainment, left a lot to be desired. Charging for sauna- rediculous Charging for room service- rediculous It seems that Royal Caribbean was pushing the specialty restaurants. There were a couple of dealers, in the casino, that were rude. We’ve been Royal Caribbean travelers for close to 20 years, and have been on all their big ships. The most impressive one was OASIS OF THE SEAS. Odinarily we book future cruises, but not this time. The Grease , the Jeff Tracktsa , and the late night comedy show we’re the only really good entertainment, and we are used to better. We enjoyed the family cruise. The value for the money spent, was disappointing, sorry!! Read Less
Sail Date June 2018
I loved Royal Caribbean and I wanted to love this cruise, but they made it impossible. They couldn’t get out of their own way! Restaurant reservation hours were 9-4, but they would let the phone ring until it hung up on you, dirty ... Read More
I loved Royal Caribbean and I wanted to love this cruise, but they made it impossible. They couldn’t get out of their own way! Restaurant reservation hours were 9-4, but they would let the phone ring until it hung up on you, dirty dishes left in my children’s state room from prior guests, ship staff changing my schedule and inserting activities in the middle of my dinner, dining room staff leaving us in a busy walkway instead of taking us to our table, the list goes on and on. The specialty restaurants were outstanding as was the entertainment. The ice show was particularly amazing. The ports of call and the variety of excursions were ample. It was a cruise so it wasn’t bad, but it was no where close to what i had come to expect from Royal Caribbean. I was a Royal Caribbean loyalist but I’m thinking I need to try out another line. Read Less
Sail Date May 2018
Beautiful cruise but to expensive. Wasn’t able to participate in activities and or see the shows since for everything you need to make reservations. Cabins are too small specially when you go with kids. This cruise is not good if you ... Read More
Beautiful cruise but to expensive. Wasn’t able to participate in activities and or see the shows since for everything you need to make reservations. Cabins are too small specially when you go with kids. This cruise is not good if you wants to have fun. I think they should do first come first serve for the shows since everyone is paying so much money. I wish I was able to see all shows over real it’s was okay all I can say it might be my last one with Royal Caribbean. I thought all cruise were going to be similar on the fun part of it. I took adventure of the seas in the 2004 if I’m not mistaken and it was fun maybe it all depends on the activity director. On this one the assistant was fun and espontáneos but not the director. Maybe that will make the difference. Read Less
Sail Date May 2018
We chose this ship because of its onboard show Grease, the aqua show & other "new" onboard activities that the smaller ships don't have. First, let me say that the service was fantastic! Our room steward was ... Read More
We chose this ship because of its onboard show Grease, the aqua show & other "new" onboard activities that the smaller ships don't have. First, let me say that the service was fantastic! Our room steward was personable & attentive & our main dining waiters were top notch. I thought that the food on this ships Windjammer wasn't as good as on others. The ice skating show wasn't that great & the play Grease had too many F-gestures that really weren't necessary. The aqua show was incredible, the Great Abyss & zip line just okay & I wouldn't plan another cruise just to experience them. I spent more time at guest services for problems from Chops Grille having no history of our reservation, chocolate strawberries that were supposed to be delivered but never were, internet that didn't work, poor information about our Nassau excursion so we missed it etc. Closing comments. Harmony is a beautiful, impressive ship but I thought RC Navigator of the Seas and Liberty of the Seas entertainment was way better including ice shows. I didn't think the price difference between being on the bigger ship was worth it. I never felt crowded as some have stated but feel that bigger doesn't always mean better. Read Less
Sail Date May 2018
My wife and I decided to book a cruise on one of the biggest cruise ship. I also picked Royal Caribbean due to the great experience we had before. Harmony of the Seas was a very nice and huge ship, but also because of the big ship means ... Read More
My wife and I decided to book a cruise on one of the biggest cruise ship. I also picked Royal Caribbean due to the great experience we had before. Harmony of the Seas was a very nice and huge ship, but also because of the big ship means more passengers and less service. Services at the retails such as Focus (photos) was lacking due to the amount of people and not enough terminals to view and purchase the photos. The staff at Focus were not really friendly or helpful, they were overwhelmed and did not know how to handle it. The customer service staff did not have the "I am here to make your experience great" attitude that my wife and I have seen on the other RCCL ships. They also lost $150 worth of liqueur bought at port and took 8 hours (2am) to decide to refund me. Other than that, our wait staff at the main dining for dinner (Head Waiter-Ronald Limpin, Asst. Waiter-Joseph Revellame) was awesome. They were very attentive and had great attitude. In summary, if you like attentiveness and great service from the customer service staff or retail staffs, I would not recommend Harmony of the Seas or any ships this size for a cruise. I think the Oasis fleets would be the biggest size I would ever cruise on. Read Less
Sail Date May 2018
We chose this cruise to sail with our adult children in their 20/30's, we are in our 60's. They love the flow riders, water slides and outdoor activities. We had both good and bad experiences. First the good, the crew were ... Read More
We chose this cruise to sail with our adult children in their 20/30's, we are in our 60's. They love the flow riders, water slides and outdoor activities. We had both good and bad experiences. First the good, the crew were helpful, friendly and worked hard to make everything pleasant for us. We also liked that they used the room number/key card for taking pictures, so you could easily retrieve the digital images. Didn't like that if you listed two rooms, they would separate individual couples and you could not mix them into a set for purchase..even though both rooms were on one reservation. So hint.. just give them one room number!!. The escape room was very fun, the Royal mystery game was as well. Trivia was fun and a bit challenging so we liked that. Aqua shows were great. Ice shows were very good. Dining room service was very good, however food was meh. Our room steward was exceptional, we had two ocean view balcony room mid-ship and they were as expected. Joining the two balconies was handy. We did do Wonderland uncharge restaurant, and it was a wonder, we throughly enjoyed our adventure there, food, presentation and service were very unique, making it a worthwhile evening. Now the not so greats.. The ship was so crowded. They built a bigger ship with more rooms and a few more activities, but it felt like they did not increases the community spaces proportionally. The windjammer rightly has "jam" in the middle of the it's name. When they have to broadcast asking people to move on and enjoy other neighborhoods on the ship because folks are wandering around searching for seats - not once but several times this happened, and at different times, breakfast being the worst. Food selection was fine, typical. The promenade as well often felt like a busy day at Disneyland.. hard to move from one end to the other due to crowds, and the Noise Level.. oh my! There is often music being played, meanwhile in the lounges off the area on the next level they have different music being played and it is all jumbled. We did find it hard to find a peaceful spot on the ship. Central Park was best for this and had a good guitarist outside of the Italian restaurant, however at times groups would gather there and loudly chat/laugh etc right near the performer and it made it difficult to enjoy the music. The entertainers were very talented, the shows didn't impress us. Columbus had a good cast, great sets and a mess of a story. Grease, again a good cast and sets, but they made it quite vulgar with explicit sexual gestures... weren't needed at all. We had a good embarkation and disembark in Fort Lauderdale, however the disembark in Labaddee was a chaotic mess, and was the disembark in Puerto Rico. The embarkation in Puerto Rico was long lines as well. All in all we were a bit disappointed. We felt the food was so so and not as different as we have had enjoyed in the past and on other cruise lines. The ship was noisy, crowded. Would we go on it again...we might to the right ports and with a young active crowd that would make good use of the all the wonderful outside activities. The ship is clean, beautiful.. but just too crowded for us. Read Less
Sail Date May 2018
We thought we would give Royal Caribbean and a new/biggest ship a try. The food was amazing. The service was top notch. But there were way too many kids, which was a surprise because it’s still early May. So many kids, that it made ... Read More
We thought we would give Royal Caribbean and a new/biggest ship a try. The food was amazing. The service was top notch. But there were way too many kids, which was a surprise because it’s still early May. So many kids, that it made dinner in the main dining room almost unbearable. Next time we will try a different line, a smaller ship, and one that has less activities for kids, in hopes that there will not be so many unruly and out of control kids onboard. The ship was also too big for us. Next time we will know better. We have tried Norwegian and were not very impressed with them, but their clientele is more up our alley. The ports of call were great, escpeially the private island experience on Labadee. We also enjoyed all of the activities and entertainment like the comedy shows, musicals and adult late night shows like The Quest. Lots of fun! Read Less
Sail Date May 2018
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.0
Entertainment 5.0 4.3
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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