291 Royal Caribbean Harmony of the Seas Cruise Reviews

We loved the entertainment on this ship...play, aqua show, ice skating, comedians, parades and more. The cabins were clean and had lots of storage. Our canbin steward was the most unfriendly we’ve ever had. She must have take her cue ... Read More
We loved the entertainment on this ship...play, aqua show, ice skating, comedians, parades and more. The cabins were clean and had lots of storage. Our canbin steward was the most unfriendly we’ve ever had. She must have take her cue from the officers and much of the rest of the crew who never smiles or greeted the passengers. Everything and everyone was treated businesslike. We realized that this was a large ship, like a big city, but didn’t expect such crowds and lines. We were greatful that we found Park Cafe where we could have a smaller venue for lunch. Dining in the main dining room had good food served by somewhat friendly staff. Desserts were boring so we ended up in Windjammer after dinner for a better selection, including crepes that were individually made...try them. There were lots of children, many not well behaved which showed some parents need to supervise them better...walking on furniture, pushing in elevators, running and yelling in the halls, etc Think these very large ships are not for us. We were a group of nine and we all agree the crew and officers were unfriendly and we would find another ship for future cruises. Read Less
Sail Date February 2019
Let me preface my review, by saying my trip was great. There truly wasn't anything wrong, it just did not meet my expectation. I would not discourage anyone from sailing Royal Caribbean or the Harmony as long as you know what to ... Read More
Let me preface my review, by saying my trip was great. There truly wasn't anything wrong, it just did not meet my expectation. I would not discourage anyone from sailing Royal Caribbean or the Harmony as long as you know what to expect. Just so you understand my review and can be assured the Harmony is a good vacation and just not MY cup of tea... We sailed the Allure in 2017 and have since been ruined. The Allure is classy and beautiful, the staff makes you feel like you are the only and most important people on the ship, every staff member/entertainer/housekeeper/dining room staff went above and beyond, the only lines we encountered were on the first day while signing up for beverages, exploring the ship, etc. Basically 5,000 people corralled on to 3 floors? because the cabins weren't open yet, we received our SeaPass at check-in, entertainment was professional and top notch, Central Park beautiful and quiet with soft music and the sound of crickets, made reservations but got into every show at any time we tried without issue, food was amazing, service was out of this world everywhere on the ship, I never felt like there were 5,000+ people on the ship. HARMONY OF THE SEAS Embarkation: Easy, acceptable, quick, no issues Disembarkation: Easy off, long wait for luggage in terminal, customs quick and easy, no real issues -suggest carry luggage off if you are in a hurry Ship = OK - same general layout as Allure - paintings/decor appeared cheap, garish, odd, almost juvenile - lines for everything, long wait for elevator and then it would be full - very few ship announcements overhead and difficult to hear (we missed the announcement about the gangway being open in our first port and were late getting off) - Central Park beautiful, but noise level high with loud music and small children screaming - The Abyss, 2 dry slides, needs shirt with sleeves, fun - 3 water slides (2 reg, 1 funnel), fun Cabin = Great - Central Park Balcony -no issues, as expected - 1 half closet with shelving and 2 drawers, 1 full closet, 5 drawers, lighted mirror, couch Dining = Food & Service Great - wanted Main Dining Room, ended up with Anytime Dining, but requested and received same table and waiters at same time every night Entertainment = OK, disappointing - reservations difficult, shows full, very long lines for stand-by - Grease -best show on boat, very cute - Columbus satirical comedy, most bizarre show I've ever seen, but the performers were good - 1887 Ice Show, special effects were good Service - The Fine Line did not "wow" me, left early - Stand-up Comedy was very funny, glad I saw it Ports and Shore Excursion St. Maarten/St. Martin - ship remains on EST but the island is 1 hour ahead (8am on ship is 9am on island) - reserved non-ship excursion tour of island for $50/pp - it was good - reserved ship sponsored "Sea Trek" that was fabulous, had low expectations because I am a certified diver but husband is not, was still very enjoyable for me, too San Juan, PR - not enough time in port - grabbed a taxi tour when got off ship for $15/pp, good but had to wait on bus 20 minutes while driver filled bus before he could leave Labadee, Haiti - peninsula leased by Royal Caribbean - only food on island is served from 11:00-2:00 - average, limited choices - all beaches were over crowded with 6,700 passengers on the ship - Adrenaline Beach has more water movement that resembles waves but must have water shoes because of the rocks when you wade into water, lots of seaweed and trash in water - Columbus Cove is nice, but lots of kids and families since the water play area is there - Nellie's beach was my favorite, will rent a cabana there if we ever go back Read Less
Sail Date February 2019
My wife and I have enjoyed RCCL ships in the past. We decided to break away from our usual Celebrity and Princess cruises because we invited our Son, Daughter In-law, and 8 year old granddaughter to join us this year. In a nutshell we felt ... Read More
My wife and I have enjoyed RCCL ships in the past. We decided to break away from our usual Celebrity and Princess cruises because we invited our Son, Daughter In-law, and 8 year old granddaughter to join us this year. In a nutshell we felt that a cruise with 6700 other guests not to our liking, and will not cruise on this type of ship again. The ship, staff, food, and stateroom were all great. However, the constant need to make reservations to participate in any show or enjoy a nice dinner in the main dining room is a big negative, and interferes with our desire for a relaxing cruise experience! During the days at sea, the windjammer cafe, pool and common areas, were packed with guests, more so that I have ever experienced in my 30+ cruises. Again a big negative for us. Although I would not wish to discourage anyone from sailing on The Harmony, I would caution that we found the prices for most any drink, souvenir, internet, and specialty dining, to be very high! Be careful or you might be shocked to find out you racked up quite a bill by the end of the cruise. Read Less
Sail Date February 2019
We booked this trip a year ahead of time as a celebration for our 25th wedding anniversary. The ship was our destination rather than the ports. This was our 3rd cruise and 2nd with Royal Caribbean, our last being in 2006 with our kids ... Read More
We booked this trip a year ahead of time as a celebration for our 25th wedding anniversary. The ship was our destination rather than the ports. This was our 3rd cruise and 2nd with Royal Caribbean, our last being in 2006 with our kids and my parents on Explorer of the Seas. We flew in the day before embarkation. We chose to stay at the Ritz Carlton Fort Lauderdale. It was only $50 more than most of the other hotels closer to the port at the time I booked and it was a an exceptional stay at the Rtiz! We Ubered to the port without issue and minimal cost. Embarkation was super easy! We arrived at the port just before 11 am. No lines to check in or board, it was awesome. I always recommend boarding as early as possible, even though the cabins are not available until after 1, it just makes for smoother and quicker boarding. We grabbed a bite to eat in the Solarium Bistro and then walked the ship until our cabin was ready. Promptly at 1 pm they announced that all cabins were ready. We were in cabin 6716, starboard side aft ship. It was a balcony cabin, well laid out and quite spacious. Our luggage arrived not too long after so I unpacked....ample space for all our things. We had an empty drawer and a few empty shelves in the closet. We did not have enough hangers, so we requested some from our room steward and he promptly delivered them to our room. I brought with us an over the door shoe holder for the bathroom to keep all our toiletries....it worked out brilliantly! The bathroom, while small, like any other cruise ship, was well laid out and spacious enough. There is a safe for your valuables and we had a mini fridge in our room. there is a code 'lock' on it, or so we assumed...so we ordered 6 cans sprite thinking that would gain us access to the fridge, turns out we didn't need to....the code 'lock' isn't really a lock. We had brought aboard 6 bottles of of water and I was able to store 3 of those and the 6 cans of sprite without issue. SHIP: We loved the layout of the ship with the neighborhoods. We found it very easy to navigate and get around. We purposely chose deck 6 aft so we would be close to the Starbucks on board as we enjoy a daily morning starbucks. My husband was very happy with this decision as he said the coffee on board was horrible. I don't drink coffee...I'm a hot chocolate gal. Our drinks were more than ashore, but on par with what you pay at an airport. The staff at the starbucks was friendly, quick and made excellent drinks for us all week. We spent a lot of time in the solarium as it is reserved for ages 16 and older. Being that we were traveling without kids, it was a nice reprieve from the kids on board. We were very pleased that nearly all guests respected that this is an adult space. The only time we saw kids was when parents were taking the out to the see the King of the World glass floor, as the only way to access this is through the solarium. There was never an issue with kids running around, being loud or hanging out in the solarium. We very much enjoyed the water slides, zip line and Ultimate Abyss slide. While we did not partake we thoroughly enjoyed watching those who participated in the flow rider. We did not use the pools as they were often crowded and not desirable to us. We did use a hot tub once....I found it to have way too much chlorine in it, so we opted to not use them again. Central park was a wonderful zone for a nice stroll, especially in the evening when it was quiet. The promenade had a feel like an indoor mall that I didn't much care for, but I did enjoy the entertainment there. The boardwalk had a nice feel and the small deck up where you access the rock climbing wall was a nice place to sit and enjoy the view. The casino was okay....your typical casino and horribly smoky smelling...we are non smokers so we don't enjoy that atmosphere....much like going to Las Vegas, your respiratory system is assaulted when you are in the venue. ENTERTAINMENT: We saw the headliner and loved the show. So funny and excellent. We did not have reservations, so we waited in the que for open seating which begins 10 minutes prior to showtime. Grease, we had reservations for but it was the 10:30 pm show and the date we chose we were exhausted and just could not stay up for it. So we caught it at the 2pm showing the last day at sea. It was just ok in my opinion. Ice Skating Show: This was an 'eh production to me. The story was odd. It is amazing the talent it takes to skate and do tricks on a moving ship, but I didn't find it spectacular or anything. Unfortunately our seats provided a blind spot of the center of the rink due to the support beam in the center on the side we were on. Comedy Show: We did not have reservations to this as when I went to reserve prior to boarding, they must have already filled the reserved seats as there was no option for reservations. We joined in the 10 minutes prior to showtime line, we ended up in seats around the corner in the back of the venue (very poorly laid out) where we couldn't even see the stage. They have a TV on the wall so you can see, but it really took away from the 'being' there fully experience. The opening act was outstanding. He was very funny and the room was roaring throughout his act. The second comedian bombed! he was horrible, not funny at all. People were getting up and leaving right and left. I very much wanted to leave, but my husband felt so badly for the guy, we stayed put and suffered through his act. So unfortunate. He needs some new material and a new way to deliver. The Fine Line: We were astounded by this show! By far the best show we saw and had us awestruck! We had reservations for this show, so we were able to procure good seats. Unfortunately the show time I booked (months ahead of the cruise) was the same day and time as the 50's party, which we very much wanted to attend and had brought fun outfits for. Given the popularity of this show and the dependance on weather conditions, we didn't want to reschedule or miss it. Glad we did, just bummed we missed something else we really wanted to do as a result. I am NOT a fan of having to reserve shows months prior to boarding the ship. I appreciate the spontaneity of choosing which show to go to while I'm ON the cruise. I don't know what I will have a choice of any given day on the ship, how tired I may or may not be months prior to boarding. It would be nice if they would go back to the first come first served way of doing things. Service: While we didn't experience any poor service, we did not feel that the service lived up to the level we have had on previous cruises. With the pre paying of tips commonplace now, I feel that the staff sort of 'calls it in' anymore. Our room steward was friendly....more so towards the end of the cruise and always made sure to say hello when he saw us in hallway. We are chatty people so we always made sure to ask him how his day was and chat with him when we saw him, i think this helped bring him out of his shell. As for the service in our room, it was average. I was highly disappointed that there are no longer chocolates on my pillow at turn down....that was always such a wonderful touch on previous cruises. SPA: We took the spa tour as I wanted to enter for the $500 spa raffle. DONT DO IT! It was a hard sell service by service.....then you have to be present to win....so that required coming back at 5:30 for the raffle....which was after another sales presentation....which I didn't bother to stay for. Frankly it wasn't worth my time for the slim chance of winning the raffle AND they offered raffle tickets to people who just showed up and never took the tour! I did book the red carpet blow out at the tour though for the first formal night. It came with extras and a reduced cost. My stylist was a fun guy, Jeric....I really enjoyed him and he did a nice job on my hair. He presented me with the products he used, as I know they make most their money on the products they sell, but he wasn't pushy at all and totally ok when I declined. I did tip him an extra $20 on top of the included gratuity as I feel the deserved it and he was VERY appreciative of it. Our embarkation day was Super Bowl Sunday. We were thrilled to watch the big game at the aqua theater and enjoy the spread of Super Bowl food they had out for us to enjoy.......not at all pleased that the food was EXTRA CHARGE! COME ON! Talk about being cheap and totally taking advantage for a money grab. It's not like it was steak and high end food....for goodness sakes, they were offering hot dogs for $6 plus 18% gratuity where you could walk maybe 50 ft to Board Walk Dog House for a free hot dog....the SAME hot dogs they were charging for in the Super Bowl buffet. We just found that to be in poor taste. DINING: When we did our cruise planner we wanted set seating, but that wasn't an option when I went to book it. All that was available to me was My Time Dining, which we have never cruised before where this was an option. So, by default we ended up with My Time Dining which I made reservations for a 6 pm time each day. I wasn't aware that we could request the same table/wait staff each night.....had I known we could, we would have. As a result, we only dined in the main dining room for dinner 3 times, each time at a different table with different wait staff. Our biggest disappointment with our cruise was the food. We found that the quality of the food they served to be far less than what we enjoyed in 2006 on Explorer of the Seas. We are not foodies, gourmet eaters....we are pretty simple eater, but be appreciate, expect and provide ourselves with QUALITY food. We did not find that on this ship. My most favorite item that I found to be outstanding was the lasagna that I had once at lunch in the main dining room and the last night we ate dinner in the main dining room. I was disappointed there was not a pasta dish offered every night, as that's usually a good alternative if there is nothing else I want. I have a shellfish allergy, so that did eliminate several dishes each night as well. The salt content in the food was very noticeable as well, which we did not enjoy. Our previous cruise, the juices were fresh and wonderful. Fresh squeezed OJ was the standard, what they served on this ship was horrible....and to charge $8.25 for a single glass of fresh squeezed OJ is just ridiculous. Our first night in the main dining room the head waiter came over to chat us up while we were eating. Not an issue being asked how our service was, if we were enjoying our cruise so far, etc....but then he went into a sale pitch for specialty dining! That was a huge turn off and we were not at all happy to be cornered in to a sale pitch while we were dining! We had made reservations for Chops Grille for the Friday night....but after my husband ordered a Chops steak for an extra charge in the main dining room that was horrible, we canceled that reservation. For the $140+ charge to eat at Chops ....we can dine at several outstanding steak houses close to home for that price or a bit more, which we know the level of service and quality of food will be on par with what we expect. We went to the windjammer once to see what there was....we were not impressed. We enjoyed the Solarium Bistro many times. Mini Bites was HORRIBLE! I was craving some nachos, I was utterly disgusted that their nacho cheese was watery....so gross! Breakfast we found to be best in the main dining room ALA CART! Buffet was okay and you could get fresh made waffles there....but ala cart allowed you to get made to order eggs, omelets and they had the best french toast, hands down, on the ship! The buffet/room service scrambled eggs were all 'eggs in a bag' scrambled eggs that were too wet and disgusting. I found them to be completely unpalatable. The cookies at cafe promenade, I always look forward to those.....especially the chocolate chip. This time, we loved the chocolate cookie and the coconut cooke (which i actually thought was an oatmeal cookie), but the chocolate chip cookies were horrible! They tasted like imitation vanilla and had a very fake appearance about them. I also was not impressed with the doughnuts/pastries on board. They all appeared to me to be what you would see at a continental breakfast at a best western or something. They were obviously taken out of a cellophane bag and not made fresh. With the pastry/dessert chefs on board, you would expect to have fresh baked, outstanding pastries. Many of the desserts on board were amazing....so it was a huge disappointment to not have fresh pastries. Ports: ST. MAARTEN: We had been to St Maarten twice before, so we planted ourselves in beach loungers and enjoyed a very relaxing beach day. We spent a great deal of time floating around in the water and just enjoying the serenity. We did very little light shopping. I'm a big fan of Alex and Ani bracelets, so I was thrilled to see they had a store in town and took the opportunity to pick up some special St Maarten pieces. SAN JUAN: We had been to san juan twice before, so we knew where to go. I really wanted to see and get some good shots of the umbrellas over Calle de la Fortaleza, so we went there straight away and I was able to get some fabulous shots with the street void of any people. We went to fort El Morro, paid our $7 each to tour the fort, which we had never done....it was amazing and we loved it. Best part is that $7 each gets you into both El Morro and Castillo San Cristóbal. We took the short walk over to San Cristóbal and toured it as well. since it was a short (too short in my opinion) time at that port we had a quick bite in san juan and it was time to board the ship again. LABADEE: first time at this port and we really enjoyed the resort feel. We secured beach loungers at Nellie's beach and made that our home base. We floated in the water a great deal there. We had a beach attendant that was very attentive to us (my husband tips well ;)) he came to let us know they were serving lunch, so we walked over pretty early into lunch service. They did a great job setting up the spread i felt, but the food just fell short on quality for us. After lunch we headed to our only excursion we booked, the dragons breath zip line. Due to the high winds, the weight limit was dropped from 275# to 200....unfortunately for my 205# husband, that made him ineligible to go. I'm deathly afraid of heights and didn't want to go without my husband, so they said they would refund us. We inquired if the winds died down could we still go, he said yes, just bring the other half of our ticket to go. From there we went to check out the shopping. I was really interested in the artist's village as I knew this is where the Haitian people would be to sell their items. Given how extremely poor they are, we wanted to be sure to spend our money with them and not the cruise line's store. Unfortunately, the local artisan's made that impossible. The aggressiveness they possessed and the harassment made it unbearable to shop their stands. They were pulling us from stand to stand.....when they tried to separate my husband and I, that is when I began to feel extremely uncomfortable and unsafe. We quickly exited that area and didn't return. I have since written to royal caribbean sharing my experience and hope they will address it. No one should be made to feel unsafe on resort property or harassed. Plus, the locals would do much better if they would just allow us to shop. We noticed after shopping the winds had died down and we went to check on the zip line...the weight restriction was raised to the 275 pounds, which allowed us to go. I was scared to death waiting on that platform for our turn and the initial release letting me fly freaked me out.....but I TOTALLY enjoyed the experience and would do it again in a heartbeat! I'm so proud of myself for overcoming my heights fear to do something so fun! While we had a great trip, relaxed, enjoyed each others company and disconnected from our daily lives....I think this will be our last cruise for a long time and most likely our last cruise with Royal Caribbean. The fundamentals of cruising have changed drastically since our first in 2000 and even our second in 2006....I just don't feel that I'm getting my money's worth anymore and would rather do land based vacations at upscale resorts where I can choose the quality of places I dine. Read Less
Sail Date February 2019
I am a Celebrity guy, but we wanted to give a try on the biggest boat around,,, experience checked, I will return to Celebrity/Holland/Princess. The cabin 8698, balcony seaside, 8 th floor, Good room, bathroom and balcony size, shower ... Read More
I am a Celebrity guy, but we wanted to give a try on the biggest boat around,,, experience checked, I will return to Celebrity/Holland/Princess. The cabin 8698, balcony seaside, 8 th floor, Good room, bathroom and balcony size, shower with glass door and good amount of water. BUT bad sewage smell coming from the drain all the time and poor soap/rinse/shampoo quality in fact only ONE soap mixture dispenser for the 3 stuff. Bad bedding quality compare to Princess/celebrity and HAL Bad sliding door quality that keep whistling even in small wind. Stained carpet, and no chance to take to walk barefoot. Food,,, the worse buffet on sea, everyday pack full, never got good bacon /hash brown/ sausage /omelet the whole week, the toast station is also not good, need some 2 to 3 passes to get the toast right . No omelet station to have fresh omelet made. The buffet is way to small, no place to eat outside around the buffet, so they always call us to leave the place for others. Last cruise was on the Koningsdam where the buffet is super quality and super clean where nobody touch the food, the food display on the Harmony can be a messy place many times,, the food tray come at many places in two rows so people work over the first tray to get the food in the back tray, food spilling over tray to tray, service spoon handle laying down in the food, definitely not hygienic. We had 4 specialty restaurants package to be on the safe side, all were good, Chop, Sushi, Wonderland and the 150 the least good of them. The main dinning room was just OK, but good at the 2 formals nites with lobsters tails on the second formal night.They offered us free 9 onces fillet mignon because of a mistake on there menu announcement on the on room TV, thanks to them. All shows were good, Grease and Columbus OK, but the skating show was very good and the aquatic show fantastic. Dont forget to reserve before the cruise. This boat is great for family, tons of activities, but it is not the type of cruise I like. I do not feel being on a boat, you feel disconnected with the sea. No place to eat and have the sea view. To much kids running everywhere, I mean everywhere. Good thing to have the large solarium kid free in front. Good size Gym area with plenty of equipment, never had to wait for a treadmill the whole week and I go there twice a day (almost) The staff look definitely tired, most of them were gentle, but to many were not. I go on the Ovation of the Seas in April 2019 from Sydney to Honolulu. I hope my second experience with RCL will be better that time, I did also buy a 5 specialty restaurants package for that cruise because I dont trust to much the main dinning room Read Less
Sail Date January 2019
I chose this cruise, as I had been on the Oasis a few years ago and thought it was amazing. I didn't expect that RCL's quality of food and service would have been so disappointing. On the Harmony sailing we were on, we were ... Read More
I chose this cruise, as I had been on the Oasis a few years ago and thought it was amazing. I didn't expect that RCL's quality of food and service would have been so disappointing. On the Harmony sailing we were on, we were underwhelmed with the menu food choices and quality (food not always hot, undercooked fish and fatty meats) as well as the inconsistent service in the dining room. The 2 positive aspects of the ship, were the entertainment, which was terrific, and the junior suite we were in. It was more spacious than i expected. Our cabin was kept spotless, although the one and only time we laid eyes on our cabin steward was when we went looking for her because we had a problem. It was the 1st cruise I have ever been on, where the cabin steward didn't seek us out daily to ask if there was anything we needed.I gave a terrible rating on enrichment activities, because there weren't any. My next cruise will definitely not be with RCL. Read Less
Sail Date January 2019
We have previously been on the Oasis and Allure. We were excited to go on the Harmony. As expected, the Harmony is a gorgeous ship. I love the Oasis class ships, as they are easy to navigate and all the neighborhoods help to spread the ... Read More
We have previously been on the Oasis and Allure. We were excited to go on the Harmony. As expected, the Harmony is a gorgeous ship. I love the Oasis class ships, as they are easy to navigate and all the neighborhoods help to spread the people out on the ship and help make it feel uncrowded. The shows on this ship are absolutely top notch. Grease was, by far, the best show we've seen on a ship and so fun! Every single show on the ship is just amazing. The ports were great, too. Between the ship, shows and ports, this had the potential to be the best cruise we've ever gone on. But... We usually go this particular week because it's between school breaks in the U.S. so we've found it a good time to cruise when there isn't many kids. Except this year! We were told there were 1,500 kids on the ship!!! That was way too many! Children were everywhere, even where they shouldn't be (solarium, bars and hot tubs). From what I understand, RC was offering a "kids are free" promotion that might have been the reason why it was so inundated with little kids. There was a Jewish holiday that week so there were certain things done that week to cater to the Jewish passengers (changing the Solarium Bistro to a kosher restaurant, for instance). It seems like it would have been better to set up the kosher restaurant away from the Solarium, since that brought kids into that area. Most of the other passengers on the ship were from Brazil. You can tell that customs are different there, as the entire time people (especially children) were cutting in lines and behaving in a way that most Americans would consider rude. We alternate between Royal Caribbean (because their ships are just magnificent) and Carnival (which really are a bit more fun). Whenever we go on Carnival, I find people turn their nose up about it and want to make comments about the kids or lower class of people on the ships. I can honestly say that this was the worst experience I've ever had as far as fellow passengers on any ship. Hot tubs were full of toddlers in swim diapers, leaving no room for adults. Some families had to be told over and over again that they couldn't have their kids in the Solarium. Kids were constantly cutting lines. I was kicked hard in the back in the pool by a bigger kid who didn't even take the time to apologize. Another thing we saw on this ship that we haven't seen before was 2-3 small dogs. Sorry, but a miniature poodle or a yorkie is not a real service dog and have no place on a ship! A couple we met in the hot tub (which we could only get in at night when people finally got their toddlers out of there) told us that one of the dogs was left in the cabin all day while the lady who brought it was on an island and it barked non-stop, causing them to avoid going to their room at all. In summary, I can only say that the Harmony of the Seas is a fabulous ship. It's a marvel on the sea. If RC continues on this quest to fill the ship with as many kids as possible, though, they're not going to remain our first choice. We get very little time off work and choose a cruise to relax. When you can't go into a pool without getting splashed and kicked, can't get into a hot tub during the day due to it being full of kids with floaties on their arms and swim diapers on and can't even escape to the Solarium without waiting for kids to be served sodas at the bar before you, it really deters from the relaxing trip we had hoped for. Read Less
Sail Date January 2019
This ship is not for everybody. I do not recommend this cruise for people who don't like crowds (usually military, law enforcement, etc). Their were 5500 people on this ship, not including the help. There are two small pools that ... Read More
This ship is not for everybody. I do not recommend this cruise for people who don't like crowds (usually military, law enforcement, etc). Their were 5500 people on this ship, not including the help. There are two small pools that are always packed and people leave their towels on the chairs for hours. Even though a sign is posted, towels will be removed after 30 minutes, they never were. If you want a chair by the pool, recommend going at 7:30 am. Their were always long lines for restaurants. Dinner at the nicer restaurants was excellent. However, recommend you make reservations at these restaurants as soon as you book the trip, otherwise you will be waiting 20-30 minutes to be seated. We tried making reservations a couple of weeks prior to the cruise, but had to settle for an early seatting, which made it difficult on days we were in port. In regards to shore excursions, book them as soon as you can. Many sold out quickly. The snorkeling in St Maarten was fantastic and we had so much fun, but the city tour in Puerto Rico was okay. The guide basically drove around and parked three times and said you have 15 minutes to explore the area. I would call it more of a drive-by. You will pay approximately $17 a day for tips and they also automatically charge a tip to your drink bill if you did not get the drink package. Make sure you read your receipts! They charge you a tip and then at the bottom of the receipt they request an additional tip. Some people think this is the tip. The room was nice and clean. Housekeeping was there everyday to keep it tidy. We booked the cruise shuttle from the airport to the ship. After waiting for over an hour, we finally got on the bus. You can Uber it and it is cheaper. Even though we had to wait, it was nice to have the bags put on the bus and not have to deal with them again until we got to our cabin. Recommend only tipping the bus driver $1-2 and leave some extra for the porter. He is the one to make sure it gets on the ship. Are bags arrived safely in our cabin. The embarkation was smooth and fairly quick. You can't enter your rooms until after a set time (can't remember), recommend packing a pair of shorts and flip flops in your carry-on bag to change into as soon as you get onto the ship (only if your coming from the frozen tundra and still wearing jeans). Also, recommend you book your shows on the ship right away. You get early seating and a guarantee you can all sit together. It's okay if you do not have a reservation, but some shows fill up quickly and it is hard to get a seat together. Read Less
Sail Date January 2019
We began using rcl several years ago and left carnival due to their focus on youth and babies, which is understandable. Obviously, as over 70 years of age, we outgrew them. For several of the rcl cruises through the years it seemed to be a ... Read More
We began using rcl several years ago and left carnival due to their focus on youth and babies, which is understandable. Obviously, as over 70 years of age, we outgrew them. For several of the rcl cruises through the years it seemed to be a limited number of younger couples with children under 5 and babies. This last cruise had more babies in strollers than any rcl cruise to date. We understand the need for the younger cruisers, but it should not take away from the few perks of the senior vip cruisers. Our problem as diamond cruisers and seniors was the lack of privacy in places supposedly for over 18 years of age, such as the solarium area. These parents brought there babies into that area as well as any of the specialty restaurants such as chops, total destroying the little bit of peace, tranquility and ambiance we were paying for. It would have been nice to have had a little of that in the chops dining room, since we paid about 50.00 each for the experience.but when 3 couples came in with at least one baby each, and talking very loud to each other destroyed whatever ambience we had expected. We might as well have eaten in the windjammer buffet! It would be nice if the ship would restrict these areas to no children or babies under 5, lets say after 630 pm! The ship is beautiful, the internet is the best at sea, imho. The entertainment was fair to meddling as columbus made no sense, the acapella group was so-so but the remainder such as the aqua show were wonderful. Read Less
Sail Date January 2019
Our friends wanted to experience one of the mega ships with all the amenities they have available. The ship itself was beautiful and my husband enjoyed all the activities, participating in a lot of the sports and venues offered. He even ... Read More
Our friends wanted to experience one of the mega ships with all the amenities they have available. The ship itself was beautiful and my husband enjoyed all the activities, participating in a lot of the sports and venues offered. He even won a second place soccer competition medal! The gym and walking/running track were nice as was the spa. Our steward was wonderful and we enjoyed all the ports we went to. Our balcony cabin was a nice size with a balcony I enjoyed a lot. We chose to go on a mega ship so its our fault that we found it crowded and noisy at all times. This ship is geared toward families of all ages, lots to do for kids and teens. The food in the Windjammer is mediocre with much repetition. The shops are either very high end or offer not much of anything. The pools are full of people, I never saw anyone swim. I learned early on that all walkways would have people not interested in sharing the space. RCI has squeezing that very. last. penny out of you down to a science. If you aren't in a suite and paying for extra restaurants every night, you are definitely second class with them. On the second cruise, a back to back, RCI managed to lose my information and sent me a nasty letter telling me to come pay up immediately or they'd lock me out of my cabin. I think my husband would have let me in but you never know! Despite taking my picture, leading me to customs, having all the info from both me and from my travel agent, they booted coming up with it. They never did get their glitches quite straightened out and that was a literal headache. Read Less
Sail Date January 2019
We had not been on Royal before and my sister wanted to try something other than NCL. We have read a lot of glowing reviews of Royal & Harmony so we decided to go for it. There were 11 of us ranging from 20 – 55. The ship is ... Read More
We had not been on Royal before and my sister wanted to try something other than NCL. We have read a lot of glowing reviews of Royal & Harmony so we decided to go for it. There were 11 of us ranging from 20 – 55. The ship is gorgeous and I loved the neighborhoods. It is well maintained. Perhaps we had too high expectations, but we weren’t impressed. Bar staff seemed to not care one bit. Trellis bar staff were outright rude, Vintages served us drinks and then left with our cards and never came back. The drinks weren’t really that good. I am a mimosa fan and they were awful. The bars did not open early enough in the AM to get a morning cocktail such as a mimosa. I am a Bingo fan and you couldn’t even get a cocktail while playing because the bar wasn’t open. Also what’s up with electronic bingo? It just wasn’t for me and I usually throw down a god bit of money to play Bingo. Most shows were impossible to get reservations for and the same goes for the upcharge dining venues. The restaurants are too small for the amount of passengers on the ship. Sabor was the only exception and it is outdoor and VERY loud. 150 Central park was good, but not impressive. The tuna tartare had no flavor. The salts were fun to try though. Wonderland was truly an amazing experience with fabulous food. The rest of the food ranged from bad to good, mostly just okay. I have to say I loved our dining staff Mimi & Dan! They made the 2- 2 ½ hour dinners so much fun! Loudness was a major complaint on this ship. My 20 year old who designs speakers said he thinks he now has hearing loss because the volume was WAY TOO LOUD! We tried the parties in the promenade, Solarium, Schooner bar, Dazzles, etc they were all just too loud so we left. Solarium is a great idea, but what’s with all the shade? Getting a spot was nearly impossible if you got there after 9am. It is just too small for the amount of passengers on the ship. It would have been nice if parents had actually adhered to the adults only rule. We have done 3 cruises in the last year on 3 different lines so I can’t help but compare them. Maybe the big Oasis class ships aren’t for me or maybe Royal isn’t for me or maybe I expected a lot and came out disappointed because I expected too much. Either way the cruise wasn’t horrible, just lackluster. I plan to try one of their smaller ships and give Royal a second try as it wasn’t all bad. Read Less
Sail Date January 2019
So nice cruise and facilities. The food and the restaurant was better than expected, and the surroundings are so nice. We stayed at deck 10, and I wouldnt recommend to stay below this. The rooms was bigger than we thought and the cleaning ... Read More
So nice cruise and facilities. The food and the restaurant was better than expected, and the surroundings are so nice. We stayed at deck 10, and I wouldnt recommend to stay below this. The rooms was bigger than we thought and the cleaning on board was super. There was maybe to much American entertainment, but yeah - it is America. The watershow was amazing - it is a must see on board! The fitness and spa is very expensive - in our opinion way to expensive. The fitness classes costed 20 dollars - really expensive! though they were fully booked every day, and there should have been more classes, and maybe a little bit less expensive. The scuba shop is not worth trusting. The excursions they were offering were half the time that they said, so we felt we overpaid a lot and they just said that it wasnt their responsibility. BUT, the guestservice and the staff taking care of the booking etc. was awfull! Read Less
Sail Date December 2018
I am a diamond member and have always given RC great reviews until now. The dining room and stateroom staff and services was great. I had no issue with the guest services staff. My complaints are as following: 1) Harmony had an ... Read More
I am a diamond member and have always given RC great reviews until now. The dining room and stateroom staff and services was great. I had no issue with the guest services staff. My complaints are as following: 1) Harmony had an excursion which allowed us to volunteer in the community, but a conflict arose when we got to the volunteer stations preventing us from volunteering. I feel that we should have received all of our money back for that excursion. I do believe Royal Caribbean should continue to offer the volunteer excursion opportunity. It is a great way to get the children involved in community service outside the US. However, Royal Caribbean needs to coordinate better with the charities so that conflicts won't arise. 2) The lack of diversity was glaring with the entertainment and shows. There was not one obvious person of African descent. It seemed that everyone was white in each headline, comedy, aqua show, musical, etc. The made of Harmony musical, Columbus, even featured a goddess of the Caribbean with a 3 foot dread wig who was a white person too. That musical also featured a ship flag that contained the symbol of the KKK and white supremist. The broadway show Grease also did not feature a visible person of darker African descent. There may have been an Asian/Hispanic lady who played a role as the latin dancer; but there did not appear to be any other person of color or African descent. Of course, there were plenty of dark people of color as stateroom attendants and wait staff. Royal Caribbean should be doing a better job of hiring people of diverse skin colors for the characters. 3) The dinner quality in the dining room was subpar, equivalent to a 3 star restaurant. It should be at least a 4 or 5. 4) The ship needs comfortable reclining chairs for the accessible rooms for the disabled. My mom couldn't sleep the entire trip because she only had a bed. She took a few cat naps when she could. She cannot sleep in normal beds due to a disability. Reclining chairs and adjustable beds are better to accommodate many disabilities. Read Less
Sail Date December 2018
Where to begin. Our family of 20 went from December 23-30 for Christmas. The port was fast (although the cops outside directing traffic were rude but oh well) and got us through easily with no problems. We got on the boat around 11:30 and ... Read More
Where to begin. Our family of 20 went from December 23-30 for Christmas. The port was fast (although the cops outside directing traffic were rude but oh well) and got us through easily with no problems. We got on the boat around 11:30 and our rooms were ready by 1pm with most everyone’s bags there for us. Our rooms were spacious and the balcony was roomy and nice. The ship itself is nice but that might be where the pros end. If you wanted to do most of the shows you needed to book ahead of time aka before you even got on the ship which is annoying because a lot of the time on vacation you just want to go with the flow and not worry about rushing to make a reservation. It should be first come first serve. You don’t know what you are going to want to do day-to-day until that time. There were some opportunities where things were not booked ahead of time for you to just show up but that was rare not to mention that the shows were mediocre. The comedians were the same all freaking week so there was no variety there but it didn’t matter since we could only book one time since it was so hard to get reservations for anything anyway. Night life was THE WORST aside from a couple fun adult game shows but they were over by midnight at the latest. There was almost nothing to do except go to the casino which is fun a couple of nights but not every night. The club on Carnival was packed and fun every night but on RC, where's the club even at??We were with a couple of smokers and there were only two designated smoking areas – the casino which is good if you like casinos and enjoy smelling like an ashtray for the rest of the night or on the side of the ship near the pool which would be fine if the bar right there didn’t close at 10pm. If you are going to force smokers to a tiny area where they are secluded, at least have the bar open until 2am. I understand a lot of people don't smoke and don't like to be around it but they made smokers feel unwanted. Both should be respected equally. The food was just ok. Some nights at the formal dining room was really good but other nights it left something to be desired although the staff was very friendly and attentive every night. The Solarium food was amazing (and a great hangout place for adults … who don’t smoke) and the Windjammer buffet was not that great and only used if it was too late to go to your formal dining location. Sorrento’s pizza was the best and open until 3am so that was a bonus as far as food goes. There were WAY too many restaurants that you have to pay for. You already paid so much for the cruise, all the food should be included or maybe have 1 or 2 that have a small upcharge but some were $95 a person … no thank you. No way the food is worth it. They also had a curfew for anyone under 18. I don't think small children should be running around until all hours of the night but teenagers shouldn't be forced to go to bed. If their parents said it was ok to stay out, relax by the pool or by the pizza place then leave them alone. Don’t force them to go to their rooms if they aren't causing a scene or being unruly. My nieces and nephews who are between 13-16 were harassed by the security on board multiple times when all they were doing was sitting with friends talking and laughing. One security guard even came up to my brother-in-law asking if his kids that were sitting right next him were in fact his kids and if they should still be up at 2am. That’s just rude. They were eating pizza and hanging out ... WITH THEIR DAD. Oh and EVERY LITTLE THING YOU BUY HAD 18% GRATUITY added to it which is absurd. So if you get a drink don’t tip your bartender because surprise! They are already tipped. Ask for tip at the end of the trip allowing them to be tipped accordingly instead of taxing everything. All and all if you want to go on a cruise that is fun with a lot of nightlife, freedom and way better food, choose Carnival or any other line than RC. If you want to be snobby and rude to other passengers and go to bed by 9pm then this cruise is for you! We thought it would be amazing with this ship being newer, huge and with the reputation RC has but nope. Never again. Read Less
Sail Date December 2018
For many years I dreamed of traveling on Oasis class ship on RCCL. Finally decided to go for it in 2018 as I caught a good promotion. The ship was great with many state-of-the-art features. Fast internet connection. The food was good even ... Read More
For many years I dreamed of traveling on Oasis class ship on RCCL. Finally decided to go for it in 2018 as I caught a good promotion. The ship was great with many state-of-the-art features. Fast internet connection. The food was good even in buffet and main dining room. However, when i got onboard my dining reservations for mytime dining were MIA. Lucky I checked on this early on and was able to rebook preferred times onboard. I def prefer NCL Freestyle dinning, one less thing to worry about! The shows were very good (comparable to NCL quality) but definetely not as many activities as NCL. I booked a boardwalk balcony stateroom on the 8th floor and can definetely say you WILL hear not only the boardwalk noise but also the noise from the aqua theater. FYI- shows run until 10 and 11pm each night! This affected the quality of my vacation much more than expected. Did not rest much. Television also had very limited channels. Overall, I think I will stick with NCL or Disney from now on. Read Less
Sail Date December 2018
Family Christmas vacation Prepare for long wait times for the 24-elevators onboard. Elevators are unresponsive and most elevators remain “at-sleep” and when elevator comes it is checker-block FULL! RCCL needs to hire an elevator ... Read More
Family Christmas vacation Prepare for long wait times for the 24-elevators onboard. Elevators are unresponsive and most elevators remain “at-sleep” and when elevator comes it is checker-block FULL! RCCL needs to hire an elevator programmer to clear up this mess. Entertainment was a definite highlight and the aqua show, skating show, and Royal theatre productions were excellent. Ship is gigantic and is very stable in rough seas and high winds. Crew and dining attendants were most helpful. The entrance to the windjammer restaurant had hand washing stations which helps to control the possible spread of NORO and colds. The paper drying dispensers need to have at least one for young children as the 4-current ones are out of reach for young kids. Anybody who complains of a lack of food varieties has not travelled on other cruise lines to compare. The washroom sink and basin are very tiny and if any washing of shirts, etc, is impossible. The sink basin is only 9 x 11-inches and 3-inches deep. No wonder they have phased out the traditional washroom clothes line to dry bathing suits, etc. Read Less
Sail Date December 2018
I want to make it clear that most people may find this cruise/ship wonderful and may leave thinking that it was the best vacation of their life. This review is about why it feel short of our expectations due to dietary needs, food, the ... Read More
I want to make it clear that most people may find this cruise/ship wonderful and may leave thinking that it was the best vacation of their life. This review is about why it feel short of our expectations due to dietary needs, food, the ship and service. This was our fourth cruise. Previously we have been on Regal Princess and the Celebrity Reflection two times. This was our first time on Royal Caribbean and most likely our last. We are married and in our mid 30’s. We booked this trip about 4 months before sailing and got a balcony room on the 6th floor starboard side. I really liked the location of our room, as it was so close to many of the places one needs to go on the ship minus the top decks. The room was beautiful, very well laid out, a huge amount of storage, a very nice size balcony with chairs that came with footrest. The hallway by our room smelled weird, like sawdust, or wood chippings. It was strange and never went away. The ship itself is gorgeous, wonderfully decorated throughout with every possible amenity (some included some not) The Gym was large and very well equipped. The adult’s only solarium is huge, very nice and a quiet escape from the crowds and hoards of screaming children. We didnt like how the ship layout is disconnected from the sea. No place to dine with a view of the ocean. No outside eating at the buffet. No outside venue except for pools, slides and mini golf. Every venue is inside. I missed the ocean on the cruise, oddly enough. This also made me want to spend time in my room so I could be on my balcony. Why three stars? Food: fell short based on our previous expectations. Not just in quality but more so in selection. Dining room menus were unimaginative and boring at lunch and dinner. Most nights we said, “hmmm, I guess this one” it wasn’t exciting. While the food that came out was responsibly good but again nothing that stood out. The same goes with the desserts. We ate all of our meals in the dining room except for three. One dinner we ate at Chops. Service, food and venue were amazing. Nothing more to add. The other two meals regrettably were eating in the Windjammer Café. Windjammer Café was terrible, gross and overcrowded. The buffet on this ship is tiny for the amount of passengers and the size of the ship. It is so overly crowded that one can hardly ever find a seat or one spends 15-20 mins looking for a place to sit. Not only was the venue too small but the food offerings were limited to the point that on the first day, I kept walking around thinking.. is this it? There are no more options The buffet is separated into two sides, one on the port side and one on the starboard side. They are identical in offerings. There are four stations: 1. Sandwiches and Pasta Salads, 2. Pizza, burgers and hotdogs, 3. Salads and veggies 4. One carved meat, Indian food and rice. All stations stayed the same except the carved meat changed. This was the most limited buffet we have seen. The buffet on both the previous ships we have been on not only were larger in size but in selections as well. Plus, the selections changed daily. While we only dined here twice, we came here multiple times to take a look and left due to the selection/crowd. Service: Service in most areas of the ship were what we expected. Friendly, quick and attentive. However, in the main dining room the service at lunch and dinner was horrible and sometimes embarrassing. On multiple days, incorrect food was brought to the table, items were forgotten, drinks were never brought, we waited 45 mins for eggs and we were completely forgotten about twice. Dinner service was always wonderful. While we are realist and understand mistakes happen, these items were a real blunder for us. Especially since the buffet was bad in our opinion that we had to eat in the dining room. We did tactfully let the manager know and it our concerns were addressed with understanding and apologizes. After voicing our concerns, we were regularly checked-up on by the manager at every visit to the dining room. Fellow Passengers: While I never let this effect my vacation too much, on this ship it was hard to ignore the fellow passengers. There were TONS of kids. I was expecting a large number of kids, but there were A TON! Running through the hallways, chasing each other on the stairs, running around the dining room. Luckily, there was the adult only area for the sea days and relaxing. Passengers making political statements: While this matches the political turmoil in the country, we saw many people wearing political statements with their attire. Not only was there a large amount of red hats, there were loud conversations that seemed poorly timed. While everyone is entitled to their opinion, we are all on a ship together and all come with different views. There is no need to publicize your political opinions with tacky clothing and loud conversations during dinner. One in our party is Gluten Free. Gluten Free: This ship fell short of Gluten free options. While they did a good job at pre ordering meals at dinner for the next day, the options in general were meh. The buffet had two options that never changed. Also, there was inconsistent labeling across the ship for all dietary needs. On celebrity, every edible items in all venues are clearly labeled. We spent a large part of every meal navigating the gluten or settling for food that was unappealing. Read Less
Sail Date December 2018
-Way too overcrowded. -Nickle and dime everything even a small bag of popcorn at a show. Want to play bingo to kill time that will cost you. Want to eat at a restaurant that will cost you. -Not enough tables at buffet, if you move ... Read More
-Way too overcrowded. -Nickle and dime everything even a small bag of popcorn at a show. Want to play bingo to kill time that will cost you. Want to eat at a restaurant that will cost you. -Not enough tables at buffet, if you move someone will take your table even if dirty. No service in restaurants you seat yourself, get your own drinks and refills. -Forget going to the gym in the morning, had to go at dinner time when less crowded. --Pools are overcrowded with a lot of people in them with drinks in there hands never getting up to go to the bathroom. -Shows were great. Entertainment was great. -The ship is beautiful and plenty to do on it including zip line, slides, surfing and ice skating. - We were billed for towels that were returned. -Getting on and off the ship were easy. -Do not book excursions through RC, they are short and not as great as described. Read Less
Sail Date November 2018
We have cruised with RCCL several times. Our most recent cruises were on Oasis of the Seas. This time we decided to cruise on Harmony of the Seas. The entertainment on the cruise was fantastic. We particularly enjoyed the Reggae music. ... Read More
We have cruised with RCCL several times. Our most recent cruises were on Oasis of the Seas. This time we decided to cruise on Harmony of the Seas. The entertainment on the cruise was fantastic. We particularly enjoyed the Reggae music. The band was amazing. We also enjoyed the food and balcony room it was very spacious and decorative. Our room attendant June was excellent! Our disappointment was in the service across the ship. The manager over the jewelry store was not customer friendly,only concerned with completing the transaction. The dining room management was not very flexible. However, there was one head waiter - ALANA that was AMAZING! We also enjoyed Vintages wine bar! They had an amazing staff. The other areas on the ship were very transactional and only interested in completing the task, not like the other ships that I have been on that created an experience. Even the bar tenders at the pool were rude. I was also disappointed in the number of kids I saw in night clubs and the solarium. I believe I should not have to share my adult experience with kids in the night clubs. I was diappointed that this was not enforced. The HARMONY OF THE SEAS needs to work on creating an EXPERIENCE, not just a TRIP! I think I will go back to OASIS OR ALLURE of the SEAS, all the upgrades are not worth the poor experience I received. Read Less
Sail Date November 2018
Overall the cruise was good with the potential of being great!!! BEWARE of the spa services.... I called twice to inquiry about the 5-7 day exercise pass. I thought this would be an opportunity to try cycling. I was told that where ... Read More
Overall the cruise was good with the potential of being great!!! BEWARE of the spa services.... I called twice to inquiry about the 5-7 day exercise pass. I thought this would be an opportunity to try cycling. I was told that where would be other cycling classes and the opportunity to change the time of the class. Went ahead and bought the package. Went down on the first day to verify exercise times, etc. No schedule to be seen until day 4. I went down for class the first official day at sea and was told that class was only available at 9:00 am. On my RC itinerary, it showed class from 4-5 pm. Was told about the other classes, yoga, pilates, etc. but they are all set times. Right before or after the excursions. I took one class and was CHARGED FOR IT! Had to go the customer service to inform them that I had a seven day pass. Which they could not find until I showed them the itinerary, I printed from home. Had prepaid two spa services a facial and Swedish massage. The services were outstanding but again was charged for the facial. Went back to customer services and they adjusted the changes. No One wants to deal with charges that are not of their own making. The staff behind the counters were friendly and helpful but the staff assessing your needs in line need a refresher. Very rude. Read Less
Sail Date October 2018
Harmony passenger capacity is about three times larger than any ship we’ve sailed on. A grand experiment, a back to back cruise into the giga ship world. We are in our early (early) 60’s with 35 plus cruise on various lines. We ... Read More
Harmony passenger capacity is about three times larger than any ship we’ve sailed on. A grand experiment, a back to back cruise into the giga ship world. We are in our early (early) 60’s with 35 plus cruise on various lines. We booked a grand suite, mainly for the perks; private restaurant and lounge, private suite sun deck with cabanas, and priority this and that. We’re not fools we read the boards, we didn’t expect exceptional. We hoped that a suite would made a “good” experience great. Certain things were great. The production shows are spectacular! Activities abound: Flow rider, climbing wall, zip line, water slides, ice skating rink, etc. We loved Labedee!! The private suite sun deck was uncrowded both cruises and supremely comfortable. Suite Concierges: These guys are professional and ultra-charming. An invaluable source of information, makers of reservations, soothers of ruffled feathers, problem solvers, and when it is time to disembark they are the holder of the priority key to the elevators and will personally escort you off the ship in less than 10 minutes straight to customs. When you read the Cruise Critic review saying Harmony is good for families, believe it. Expect hundreds if not thousands of kids per cruise. On the first cruise we had 1,200 plus. Second cruise 850, and the Oct 20th cruise is reported to have 1,600. It also helps if you don’t mind children in the adult areas and pools. The main pool deck constantly seems packed even though there are plenty of available lounge chairs. If you want a luxurious pool experience you’ll need to adjust your expectations, as they are more like cauldrons packed with people trying to cool off. Not all suites are treated the same: When booking make sure you understand the suite levels and what you get with them. The information is buried in the FAQ section on the suite accommodations section of RCI dysfunctional website. “Star” the highest is an all-inclusive package with a personal “genie” (concierge on steroids). “Sky” which we were, includes lots of privileges and perks as I’ve mentioned earlier, but “Sea” gets you dinner at the Coastal Kitchen if space is available and not much else. Our “grand” one-bedroom suite was handsome in decoration, and comfortable. A heads up to mobility impaired passengers is that the tub/shower combination has a very high lip and the tub floor is nearly a foot higher bathroom floor. This makes for awkward entrances and potentially dangerous exits. Average Food: The specialty restaurants considering the steep extra charges were good, but not exceptional. We ate at Chops, 150, Jamie’s, and Izumi Hibachi. The main dining room (ate there once) was fine as was the Solarium for dinner. The Coastal Kitchen (Suite restaurant) with its limited menu was safe and acceptable. No meal was terrible but nothing memorable in any venue, no wow moments, and only one “you’ve got to taste this”. Line, lines everywhere: The worst of the worst is the Windjammer buffet. The first choke point are the 4 sink hand washing stations on the port and starboard entrances. The lines routinely back up to the elevators (more about those later). 8 sinks for the thousands of passengers who used it for every meal. Seriously? When it gets hopelessly backed up they start using hand sanitizer. The food is of acceptable quality, with good variation for a 7-day cruise. Finding a place to eat however is no easy task, get used to asking to join people if they have empty seats at their table. Part of the problem is not enough tables, but also how slow the staff is at clearing them once people leave. RCI plays announcement is three languages requesting people leave once they are finished eating. Classy. Elevators: The elevators are THE choke point of the ship and it is mind boggling RCI didn’t figure this out with Oasis and Allure which came before Harmony. The aft bank (servicing Windjammer and main restaurants) is more crowded than the Tokyo subway system at rush hour much of the time. After the first day people figure out that you just cram in, and after the third they figured out sometimes you have to go in the opposite direction (go up to go down) unless you are capable of climbing 14 flights of stairs on regular basis. Meal times were the worst but remember that is much of the day and evening! The front bank isn’t as bad other than showtimes, and we would sometime walk all the way forward take the elevator up or down, then traverse all the way back to our destination. Super convenient! Ho Hum Service: The abysmal passenger to crew ratio (nearly 3 passengers to 1 crew) results in inconsistent and indifferent service throughout the ship. Even the Suite Lounge was not immune, with a lack of personnel to bus tables and take orders. Their practice of rotating the servers nightly so they never get to know you, or your drink preference did not help either. In other lounges, passengers just went to the bar to place their orders for lack of servers. We tried to take advantage of the suite perks, but you can’t stay on deck 17 (Suite Lounge, Coastal Kitchen aft, and Suite sun deck forward) forever. Ultimately when you add it all up what we paid for was more than an all-inclusive balcony cabin on a luxury line where business class airfare is included. The ship within a ship experience didn’t work for us, because at its core the ship didn’t work for us. Too big, too crowded, more floating mall than ship. Lesson learned. Read Less
Sail Date October 2018
We have always been told about how awesome RC is. And after seeing the Netflix movie which had Harmony of the Seas in it, Me, my wife and 7 year old daughter were extremely excited about our adventure. With this cruise there were some ... Read More
We have always been told about how awesome RC is. And after seeing the Netflix movie which had Harmony of the Seas in it, Me, my wife and 7 year old daughter were extremely excited about our adventure. With this cruise there were some highs and lows: HIGHS: Incredible entertainment!!! Spacious rooms!!! plenty to do on the ship. The workers at the pool were polite, the room was kept clean, and the musicians were incredible!! LOWS: Only one night did they make an animal out of towels.... At the formal dining, we waited for 20 minutes to get a refill on water... the food wasn't very hot and quite bland... There was an overload of Europeans as it was an October trip (no personal space and allowed their 8 or 9 year old daughter walk around without a top while swimming)... the disembarkation was as bad as Atlanta traffic... BIGGEST CONCERN.......While we were in the Eastern Caribbean and had no weather issues, I did have a friend who was on the Brilliance of the Sea(sickness) for a Western Caribbean... during Hurricane Michael... instead of going around it like other cruise lines... they went through it..... Read Less
Sail Date October 2018
We wanted to experience the bigger ships, but didn't realize the crowds would be like Black Friday at Walmart. With big crowds come rude people, parents that allow their children to talk aloud during the shows and performances, obese ... Read More
We wanted to experience the bigger ships, but didn't realize the crowds would be like Black Friday at Walmart. With big crowds come rude people, parents that allow their children to talk aloud during the shows and performances, obese individuals that take up extra space without paying extra fees. If the cost of the ticket was based on body mass Royal Caribbean would not have to go after collecting money from the passangers any way possible. Big New Ships mean big expenses. We also were very disappointed in the shore excursions we chose to purchase. Labadee was overcrowded and the excursion we chose started late, which made us almost miss the lunch meal. Half the serving line had been closed already when we returned. St. Maarten was pitiful since the hurricane last year. Still only 40% or less recovered. The shopping district is mostly rebuilt but the remainder of the Island is still devestated. Again overcrowded tour bus and destinations. There were only one other ship in port and I cant imagine how it would be with 5 large ships in port. The San Juan Port was the best of all ports but we were docked there the least amount of time of all ports. So rich in history and very little time to discover the beauty of this culture rich destination. As for the ship, it is a beautiful vessel, magnificant in every category. The food is amazingly delicious, the staff is superb, and the amenities are well layed out. But too many people. As the reviews that I read before our cruise stated RCI is more about numbers than quality of your cruise experience. Did I complain while on board? No. I felt that stating my dissatisfaction online would receive more attention. Read Less
Sail Date September 2018
Sailed 02 Sept 2017 and 01 Sept 2018. The amenities, activities and enjoyable fun locations throughout the ship are truly something to behold and be enjoyed by vacationers of any age. The staff is amazing, friendly and courteous to a ... Read More
Sailed 02 Sept 2017 and 01 Sept 2018. The amenities, activities and enjoyable fun locations throughout the ship are truly something to behold and be enjoyed by vacationers of any age. The staff is amazing, friendly and courteous to a fault. The menus has changed and so have the options as well as the food. The food 2017 was excellent wherever you dined, this year, the main dinning room food was barley fair to good and the dinning room was under staffed. Specialty Restaurants are a different story, excellent as always. The private Island is always a treat for all ages and offers something for everyone. Jamaica has a nice secure shopping area and all excursions should be booked through RCCL. Jamaica is not the place to wander off or try to save a few dollars. Mexico can be fun for all All the shows are professionally done and are not to be missed. The Harmony is the destination for a fun family vacation. Read Less
Sail Date September 2018
I chose this ship because it is one of the largest in the world, and thought it’d be more comfortable—boy was I wrong! My husband and I went during the last week of August because school was already back on in Miami, however the ... Read More
I chose this ship because it is one of the largest in the world, and thought it’d be more comfortable—boy was I wrong! My husband and I went during the last week of August because school was already back on in Miami, however the Harmony ship was still overwhelmingly packed to capacity and swarmed with kids. Kids weren’t the problem, although most of these were bratty, spoiled, and just plain misbehaved (I have 2 children of my own). Parents could care less if their kids were being disruptive or bothering other guests. 2 kids in particular we’re looking over their booth onto my husband and I as we were having breakfast one morning. Had one lady physically force-feeding and holding food into her child’s mouth so he would eat it, all while he was throwing a huge screemimg tantrum. Parents: If your kid isn’t hungry, he just isn’t hungry. No need to ram food into his mouth! Any Doctor will tell you, when kids are hungry, they’ll eat! You can forget about going to the Windjammer Buffet for breakfast between the hours of 10am-11:30am. You won’t find a seat and your eggs will be cold by the time you find one. The manager had to come out and assist me in finding a seat, and the rude people on the ship, would still run and take tables from him as he was trying to get us one (mind you, we were only 2 people). That was nice if him to help us, but he really needs to work on correcting the issue on the daily for the remaining guests. There’s something very wrong at that buffet. People trying to get their food don’t look at other guests, they plain up get in front of you or skip you, take freaking forever to get their damn food, or just bump into you and your plate of food! Absolutely ZERO Towel Animals were made for us, and everything from seating reservations to special buffets reservations were only for their Star Rated or Pinacle Guests (guess you need to travel with them several times before they even consider giving you any kind of attention)! The cruise director Abe, was annoying as heck. Seemed more concerned about selling his coffee mug than about the guests. Only saw him on tv and he annoyed the heck outta me—sort of like the crowds on the ship! Photographs on the ship. Again, huge lines, so you’ll need to get ready super early, or wait until after 10pm to take your pics. Photographers will be around until 11pm, particularly on formal days. Their photographers are horrible. They need to call the ones from Carnival she they can get tips on how to get it done. I buy all my photo packages from Carnival. We took over 40 pictures, if we found 5 we liked, it was too much. The body language on one of the photographers was horrific. You could clearly tell he just didn’t want to be taking photographs. And people have been eating 3 meals and fattening snacks in between, photoshops some of the pics of use less magnifying on your lenses. We looked gigantic and misposed in 80% of the photos. If you wanna sell the pics, do a better job at photographing people—if not, don’t do it! On to the better part of the trip. DO AND I ABSOLUTELY MEAN DO, GET THE DINING PACKAGE!! I can’t stress it enough. It won’t spare you the aggravation at breakfast time, but at least you’ll be able to have several meals in peace without the heavy crowds and the having to wait in exorbitantly long lines for a meal. A lot of the specialty dining restaurants had really unique experiences (i.e. Wonderland Restaurant), and the food was good. The food was also good, but only if you’re willing to wait for an hour in line at the complimentary restaurants. Royal really needs to get it together with the lines and wait times in their complimentary dining areas, or charge cheaper for the specialty dining packages, particularly in the Windjammer Buffet. I have never in my 12+ Cruises seen a buffet as agonizing and tormenting as this one! HORRIBLE!! The drinks, particularly the Miami Vice were well made and tasty. We had over 30 drinks on the ship, just 2 of them had the RCI Stirrers. Each and every drink should have these. What Royal is not getting is that guests are spending their hard earned money on their ship. The experience better be right! Guess we needed to buy the drink no package to get those?? Overall, my husband and I just didn’t feel the love on this ship—AT ALL! I really enjoy the service at Carnival Cruise Lines way better. Sure their ships aren’t as nice looking, but their staff make us feel important, and we’re relaxed throughout our trip, not agonizing over the big crowds and wait times. Get it together Royal Caribbean!! Read Less
Sail Date August 2018
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.0
Entertainment 5.0 4.3
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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