291 Royal Caribbean Harmony of the Seas Cruise Reviews

Overall, our experience can be described as good but not great. We had very high expectations for this cruise. We sailed on the Oasis in 2010 and the NCL Escape in April of 2016. This cruise was our least favorite of the three but we ... Read More
Overall, our experience can be described as good but not great. We had very high expectations for this cruise. We sailed on the Oasis in 2010 and the NCL Escape in April of 2016. This cruise was our least favorite of the three but we still had a nice time. We are a family of four which includes a 5 year old and a 19 month old. Embarkation was not as pain-free as described in other reviews but this may just be circumstantial. The security line was a complete disaster with three different lines funneling into one security line. Madness ensued. When we finally got through, we walked to check-in which was well organized, however, we were checked in by an agent and it must have been her first day on the job. It took four agents to help her check us in. We had checked in on-line in advance but this didn't seem to matter. Overall, after parking, it probably took about an hour to get on the ship. Once we were on the ship we were very impressed. The ship is obviously brand new, very clean and it is enormous. We had purchased a 4-night dining package but they don't let you choose the restaurants for the package until you are on the ship. So the first thing we did was wait on the line to choose our restaurants. This took about an hour. Stateroom- The room was tiny. We had a ocean view balcony cabin for the four of us and it was a huge mistake on our part. We should have opted for a bigger room. The bathroom is tiny. There was ample storage space, however and we were able to easily fit everything we had unpacked and store our suitcases under the bed. Our state-room attendant Ricardo was great. He had his hands full with us and was very helpful and attentive. Dining- We are foodies so we only ate in the main dining room one night (2nd night). The food was pretty horrible. We both got the halibut and were very disappointed. Jamie's Italian - This also was not very good. I wouldn't go back. Chops - Absolutely awesome dinner. I had the NY strip and my wife had the tuna and we loved it. We ate there again on the last night (without a reservation they seated us on the patio at 9pm). We had another great meal. We both had the branzino. We brought two bottles of wine with us and would definitely recommend doing this. RCCL says only 2 per stateroom were permitted but they didn't enforce it at check-in. We should have brought more. Wonderland - So disappointed. We had heard great things but the food was mediocre at best. The decor was very cool but that was about it. The food was presented well but lacking quality. We were confused about the menu and couldn't really understand our waiter. He really didn't let us order anything except our mains. He just brought over the apps and we wouldn't have ordered them had he given us the opportunity. For the main I got the halibut and it may have been the worst piece of fish I have ever had in my life. I sent it back. They brought out some other fish (I forgot which one) and it was better but still not good. 150 Central Park - This was a great meal. We both had the black cod and loved it. We tried to go back again on the last night but they were fully booked. Izumi - We were surprised that it was empty. We had reservations but we were one of only a few tables with guests. I only ate rice because I caught a stomach bug and I wasn't feeling well. My wife got two sushi rolls and said they were good but the pieces were too small. Park cafe - very disorganized and food mediocre. Water machines didn't work properly, the ice dispenser was out of order the entire week and it was always pretty crowded. It is a good spot to get coffee or other "free" stuff but it was nothing special. Windjammer - This was complete chaos. I would suggest that RCCL looks at how NCL does the buffet on the escape and just copy it. There are people going in every direction, the food was gross and it was impossible to get a table. We didn't really have many meals there....just brought the kids there for dinner. Kids Center - There are not many reviews about the kids center. We had a good experience on this ship. Our older daughter loved the kids center and preferred to spend most of her time there when they were open. The counselors were nice and check-in and check-out was a breeze. The nursery for the baby was also great. The counselors were very attentive and really seemed into the job. If you have a baby and plan to use the nursery I would suggest booking your entire week as soon as you get on the ship. They only allot each baby 15 hours for the week. On the third day you can book extra slots if any are available. We met parents who waited too long to book and couldn't get reservations at all. We love our baby but we also love to dine without her so this was important for us. The costs add up too. It was usually about $24-$32 per night. Pool Deck - The pool deck was great. There was a kids area with a splash pad and hot tub, then a adult pool and two family pools. There were always lounge chairs available. Compared to the NCL escape, the Harmony had a much better pool deck. Abyss - This was a lot of fun. Went down many times. It was much slower than I expected. Shows - Grease - I got stuck behind a poll because I am one of the 5 unluckiest people on the ship and there were 5 poles for people to sit behind. So the right side of the show looked cool but I couldn't see the left side. Fine line - I didn't go but my wife said it was amazing. 1887 - Ice show was pretty boring and didn't really have a storyline. I couldn't wait for it to end. We didn't see columbus. The entertainment and shows on NCL escape were better in my opinion. Ports - We didn't do any excursions. We have been to Nassau a few times so didn't feel a need to get off the ship. At St. Thomas we took a walk through some shops but we have been there a few times too and didn't feel a need to see anything else. We had planned on doing a beach day in St. Maarten but I was sick so we stayed on the ship. I am not a fan of the way the itinerary is structured. Day 2 is a short stop in Nassau. I would prefer a sailing day for Day 2 so you can be out on the ocean and enjoy the ship. Then there were back to back days at port for St. Thomas and St. Maarten and I didn't like the back to back idea. The ports are secondary to me, however, and I really don't give this much weight with my review. Spa - My wife and I are pretty active so we got workouts in. My wife took 3 spin classes and loved them. I ran on the jogging track and enjoyed it. The gym is pretty big and has everything you could want or need for a great workout. There were a ton of treadmills but they seemed to all be filled. Unfortunately in some spots the gym smells like smoke which is coming from the casino. My wife did a spa service and enjoyed it. Staff - The staff was ok overall. Everyone was nice and helpful but seemed overworked and unhappy. We had some in-depth conversations with staff members and every single one of them complained that they don't get any days off during their 7 month contracts. That probably has something to do with morale. Come on RCCL! On the last night my wife and two daughters got extremely ill and were vomiting all night into the morning. I called for extra towels and water and they would only bring towels. I called guest services three times and the med center twice. The med center said we had to come down to be examined but I just wanted them to bring water. They said they couldn't and nothing was open. With over 2000 employees on the ship, this was very disappointing and made for a horrible ending to the vacation. Overall - Overall, we preferred the NCL escape over the Harmony. We probably wouldn't sail on this ship again, and if we do we would get a bigger room if we could afford it. Affording it may be an issue too because we felt like RCCL had their hands in our pockets the entire trip. Everything is an upcharge or just grossly overpriced. For example, if you want to purchase any pictures of you and your family by RCCL, they charge $20 per photo. Unreal! They had a "60%" off sale on wine but they jack up the prices by about 80% from retail and then take 60% off of that. NCL seems to be a better fit for us and I wouldn't run back to sail RCCL again. Read Less
Sail Date December 2016
This was our 11th cruise. We were excited to be on this amazing ship. It is truly beautiful and feels like a resort at sea. But overall , once we got passed the glamour of te ship there was a mixed bag on board. First embarkation took ... Read More
This was our 11th cruise. We were excited to be on this amazing ship. It is truly beautiful and feels like a resort at sea. But overall , once we got passed the glamour of te ship there was a mixed bag on board. First embarkation took us over an hour to get on board. We had no problem checking our luggage. We breezed througfh security and check in and then went upstairs to a waiting area to wait our turn to board. It was like Disney, with lines and assigned sitting areas. Masses of people with some trying to find some advantages by disregarding instructions. Once on board the cabins were not available until 1:00. The common areas were crowded with no seats available. We went to the Park Cafe for lunch and there was a long line. We eventually got in and the food there was good. I especially liked the sliced beef sandwhiches. Our cabin was well laid out and was kept very clean by our room steward who was excellent. Dining was disappoining and at best I would say the food was fair. The dining room food was decent but not great. Our server was excellent at night and we had assigned seating so we had the same server every night. During breakfast and lunch with no assigned seating the service was poor. The servers seemed harassed and it was difficult to get their attention. Getting into the dining room at breakfast aand lunch is a frustrating exeperience with lines and having to wait while empty tables seem to be available. The Windjammer buffet is poor and the quality of the food there is spotty. It gets very crowded at meal time. The Indian food is good if you like that. Hamburgers were disappointing. The fresh salad was good. But overall it was one of the worse buffets we have experienced. Also it was only open during meal time which was surprosing as on other ships there was something oferred here most of the time. The pizza on board was awful but I didnt expect much. On the other hand we loved the hot dogs at the Hot Dog place on deck 6. We also tried two specialty restaurants. We thought Jamie Olivers was excellent and had a wonderful meal there with a great waiter. Our experience at Chops was terrible. We were seated promptly for our 8:00 pm dinner reservations. We got our appetizers fairly promptly but didnt get our entrees until 10:00 pm and that only after we compalined. My steak was ordered medium rare came out well done and was sent back. My wife's porterhouse looked like something you would feed a dog. Our friends veal chop was well done on the outside and raw on the inside. Baked potatoes were hard and not cooked fully. Overall it was a disaster, so much so that the chef came out to take notes of all that was wrong and we were credited with the meal cost. But it was not a happy night. The highlight of the cruise is the shows. They were first class with every talented people amd beautiful costumes. We loved Grease, the Aquatic show and the ice show among other entertainments. Music on board is first rate but it would be nice if music was available on the ship other than at the pool in the daytime, Also the live music at the pool was very loud one of the days. The casino on board is large for a cruise ship with table games aand slot machines. But it's like most casinos and has a habit of sucking money. But I didnt expect anything else. They also have a non smoking section which makes it nice if you arent a smoker. Sevice on board was again mixed. There were long lines at Customer Services especially towards the end of the cruise. The drink waiters were very good. We had been to these ports before so nothing really surprised us. If you have not been on a cruise lately note that everywhere there are places for shopping. When you get off the ship you encounter shopping areas designed to take care of cruise ships. Also on board there are lots of stores and sales so be prepared. Prices were generally very good and if you want to shop you could do a lot worse. Disembarkation was again a very frustrating experience. You are assigned a group number to leave the ship. But they don't make announcements ship wide of what numbers should leave. The result is that people leave the ship too soon and then can't go down to where there lugage is as its not available yet. So people stack up off the ship without being able to go down to get their luggage. There is limited seating here. So if you get off the ship too soon you wind up standing waiting for your luggage to be available and being able to go down and get it. They allow you to carry your own luggage off the ship and if you are able to do that you can just go. Next time if possible I would try and do that. Anyway we had group number 2 as we asked to leave early. The called groups 1,3,5,7 and 9 before us. Stupid. We eventually were called and our luggage was in a designated area and was fairly easy to find. There were no lines at customs but the customs officer told us in another hours there would be long lines to go through. We parked in the designated parkeing area during the cruise. Parking was $15 a day and we had no issues. Overall the ship is beautiful. Food needs to be drastically improved and the dining room staff needs to get more effeicient with a better attitude for some. I think I would prefer a smaller ship next time. I also think that Royal Carribean can do better as I have been on other ships where the food was great and all the staff friendly and attentive. Read Less
Sail Date December 2016
Have previously sailed on Oasis and Allure. Booked a cruise on Harmony while sailing on Allure. Our cruise left Fort Lauderdale on Des. 3. Boarding was quick, got our stateroom 1pm. First impression coming onboard, no smiles from the ... Read More
Have previously sailed on Oasis and Allure. Booked a cruise on Harmony while sailing on Allure. Our cruise left Fort Lauderdale on Des. 3. Boarding was quick, got our stateroom 1pm. First impression coming onboard, no smiles from the crew. Crowded in Winjammer, the same all the cruise. Had my time dining on deck 4. Had to wait in line every night. Sitting in the same section for dinner, food good, service ok. Had breakfast in the restaurant on deck 3 the first morning. Waiting for the waiter for 20 minutes, anorher 15 minutes waiting for the food. Bad experience, service not up to RCCL standard. The crew seemed tired, too few. Officers not visible, diamond club a dissapointment. Not the usual recognition of crown and ancor members. Theatre had sad colors, and colors around the ship a bit cold and unfriendly. Shows were good. Will not try Harmony again. Not as good as her sisterships. Read Less
Sail Date December 2016
The Harmony of the Seas (12/03/2016) is without question the ship with the best facilities of any we have sailed before. We have sailed in excess of 30 cruises! Entertainment was wonderful, The food in the specialty restaurants was good, ... Read More
The Harmony of the Seas (12/03/2016) is without question the ship with the best facilities of any we have sailed before. We have sailed in excess of 30 cruises! Entertainment was wonderful, The food in the specialty restaurants was good, however everywhere else was just ok. We had a suite and spent most of our time at the Coastal Kitchen. At the Coastal Kitchen we had Steve as our waiter and he was great. The chef came out every night and asked how everything was (we liked that). The only suggestion I have is they change the menu more often. We interacted with many crew members who were very good, however we also interacted with many who seemed untrained especially in Customer service. While dining at Jamie's Italian we witnessed a cruiser get so upset the started to scream for the manager and threw his plate down on the table. This situation was not handled very well, the staffs lack of training made the situation even worst. I did not like the cabin railings going from wood to metal! Read Less
Sail Date December 2016
Have been on this class ship and enjoyed it very much but NOT the Harmony. Our room steward was excellent as was our waiter and assistant waiter in the assigned time dining room. We lucked out!!!!! There were so many little things that ... Read More
Have been on this class ship and enjoyed it very much but NOT the Harmony. Our room steward was excellent as was our waiter and assistant waiter in the assigned time dining room. We lucked out!!!!! There were so many little things that were not attended to which we could really tell the difference. For a new ship I didn't feel it was clean NEVER saw the staff cleaning anything . The epoxy was coming off of the pool floor already. On the running track there was a steel beam (several) out in the track ( whoops). Glad I was paying attention. We had wine delivered to our room but NO wine glasses. Also no door hangers to request room service had to ask for those also. I personally think that captain Johnny doesn't have control over the officers on his ship to keep his ship in Top Shape. It was the talk of every day all over the ship what a mess the Harmony is. Too bad because it is a beautiful ship like its sisters ship the Oasis and Allure. Maybe all the complaints will get back to the appropriate people and the ship service will improve. Read Less
Sail Date December 2016
I chose this cruise for the new ship experience. As it turns out, I don't need all the bells and whistles such as slides, merry-go-rounds, etc. I did miss terribly not being able to smoke on my balcony and not much thought is put ... Read More
I chose this cruise for the new ship experience. As it turns out, I don't need all the bells and whistles such as slides, merry-go-rounds, etc. I did miss terribly not being able to smoke on my balcony and not much thought is put into the locations of the designated smoking areas. While I know smokers are in the minority, we do pay just as much as anyone else for our cruise experience. I guess because of the drink packages, they feel they have to make more money in another way by charging almost $30 for two alcoholic beverages to those who don't have the package. Needless to say, we didn't have too many of those. In the old days, the spa tried to hard sell everyone on buying the products. Now they put the spa treatments "on sale" prior to the cruise and then pressure you to upgrade your service as well as buy the thousands of dollars worth of products. Not what I call a relaxing peaceful time in the spa. Read Less
Sail Date November 2016
We are almost Diamond plus. We had booked 6 o'clock dining and shows on board last November. As always when we boarded we went to the dining room to see our table and were told we had any time dining. We showed the staff in the ... Read More
We are almost Diamond plus. We had booked 6 o'clock dining and shows on board last November. As always when we boarded we went to the dining room to see our table and were told we had any time dining. We showed the staff in the dining area that we had it on our booking confirmation. We were told NO sorry go to another deck and see what they can do. Got to the next deck sorry so back to the previous deck and get the name of the person who told you to come here. we were told our only option was to take anytime dining and then request that table every night but you had to eat between 5 -5:30 Then all heck broke loose there were unhappy people everywhere Then we were asked by the staff for our option?? What we wanted was the 6 dining we scheduled 11 months before. Finally we got together with a couple behind us and after 2 HOURS at least 4 times between floors we got our 6 O'clock dining. Many people had to eat at 5 -5:30 anytime dining or you did not eat in the dining rooms. We were stupid enough book for next November Sorry no 6 O'clock dining left show up and eat at 5. Being Loyal gets you nothing on this cruise. Next we went to the pool area. We asked for a swim shirt for my husband that we have purchased previously and were told the only option was small women's they did not get the shipment. These were the same guys who did not know there was an adult pool on the shipment which was around the corner from their shop and when the shops opened we tried to buy a small Harmony Ship ornament i sorry we did not get our shipment, It is Christmas Royal Caribbean. In the diamond lounge you can your free frozen drinks with liquor but no virgin frozen drinks for you??Go figure. Many people had to eat at 5 -5:30 anytime dining or you did not eat in the dining rooms. Harmony you were no ready for us. Does any staff member of Royal Caribbean read these reviews. Read Less
Sail Date November 2016
For a ship this size, embarkation and disembarkation were magically smooth. There was a little bit of a queue to be expected, I uploaded my sea pass photo in advance, not sure that made any difference but why not get it done online if you ... Read More
For a ship this size, embarkation and disembarkation were magically smooth. There was a little bit of a queue to be expected, I uploaded my sea pass photo in advance, not sure that made any difference but why not get it done online if you can? That also goes for making reservations for dining and entertainment ahead of boarding. Can't stress that enough. You can always make changes onboard like wait list your seating for dinner or shows for a different time or place, but at least start with something. It seemed our reservations were changed or eliminated a couple times - once when the ship automatically rescheduled a cancelled show at the aqua theatre. Using the Royal IQ app (onboard) it appeared our dinner reservations were cancelled as a result of the show time change, but when I called the restaurant to inquire they still had our reservations on hold. You can't always trust the app. But as an example of the Oasis Class compared to smaller ships, making reservations is something you'll need to do if you want to experience as much as you can with as little waiting as possible. I saw many lines of people waiting for shows and dinner. In every case those lines were for walk-ups without reservations. I don't recall waiting in any lines for shows or dinner. I'm not sure I love pre-planning so much and making so many reservations for things but it was great to have so many things to do, so...? Regarding shows and dinner...the shows were the best I've seen on any ship, ever. The venues helped make that happen as much as the talent. Obviously you wouldn't have a water show without a ship that has that type of theatre. The 1886 ice show and tech-visual effects, and similarly the Fine Line was amazing. WOW+ I was surprised how much I enjoyed Columbus The Musical. Really creative and well done with set pieces that moved along with a projection screen for really cool effects. And so thankful to have had reservations in most cases, arriving before they opened the floodgates to a long standby line of guests waiting to attend. We ate at the MDR once for lunch and twice for dinner. We had My Time Dining so never the same wait staff. We just happened to eat on all three levels, Silk, The Grande, and The American Icon. The only difference is the decor. My Time Dining does take a little away from the experience, trading convenience and flexibility for more personalized service and familiarity. The servers were extremely busy but brought everything we asked for. However I missed that friendly, genuine smile and ultra-attentive service. Remembering other ships when I'd ask about which item to get and they'd surprise me with both? Don't have room for dessert - you got one anyway. That didn't happen here. A second lobster tail? Maybe if you asked. Speaking with a couple returning to their rooms after dinner who identified as Diamond+, they said this was the first time the server wouldn't bring them surf & turf, i.e.: beef with the lobster tail, their server explaining that they could have the beef the following night. And maybe this is getting too nitty but it reminds me of when I asked about a veggie burger patty at the Windjammer once at lunch. They said I could get one downstairs at Mini Bites. So I did, and I waited in line down there and asked if they would make one. And they did, and I brought the patty on a plate back up to the Windjammer to make a burger to eat with the rest of my family, but I just believe that on a smaller ship the kitchen might have offered to get one for me. All in all, I got a veggie patty and it was awesome. I didn't really mind going downstairs. Did they WOW me? I guess only in the sense that they had veggie burger patties off menu that I was able to get. I really appreciated that accommodation. The bartenders were BUSY. No doubt the drink package is a bar staff grinder. Most of the people ordering drinks seemed to have the package and the bar staff could barely keep up - but they did and bravo to them. But honestly I bet the premium bev package is a bartender's nightmare. It provides little opportunity to WOW your customers, virtually no opportunity for additional gratuity, and no economic pressure to control customer volume. I had the package and loved not thinking about what I was spending. But I see that my pleasure comes at a price, not just to the bartenders but to me as a customer lacking that personal interaction with someone that I might like to know more about from a country far away. Frankly in this environment I was just as satisfied ordering drinks from the Bionic Bar. But the robots don't ask you how the drink tastes, or if you want to try something new, or how your day is going...and the human bartenders really don't have time for that either. I tried to be the most patient and considerate customer at the bars - waiting to be recognized in turn, and giving my decisive drink order without the need for consultation or delay. I received great service if you're judging that on the simple question of if you received your drink without a terribly long wait, prepared as requested. But pretty much no one had time for chit chat and that was a difference I recognized on the Oasis class. Choices! There were a lot of places to eat and enjoy the entertainment and most all of it was good stuff. The Solarium Bistro and Park Cafe were wonderful complementary options. Mini Bites was fun too. Escape the Rubicon, Jazz on 4, The Attic, The Bionic Bar - smaller ships don't have the room for so many individual venues. Instead the smaller ships have more generic, flexible spaces that are used for multiple purposes throughout the cruise. That's not as exciting as walking into a new venue each day of the trip and still having venues at the end of the cruise that you didn't have time to visit. If there was one thing different, I missed having a midnight buffet on the pool deck. The daytime pool contest like belly flop were held at the aqua theatre so it was less obvious and I missed it, but I saw it later on the TV. Some other ships would roll out a grill by the pool for lunch where on this one there was a grill going most of the day at Mini Bites. So the need for impromptu buffets and interruptions to a pool day for contests is no longer needed to meet the requirements of food and entertainment expectations. On Oasis class it's all built in. But that can also seem a little less WOW because it's always there. The surprises are minimized. Or depending on how you look at it, a little more WOW because it's always there and you know what to expect. Ports and shore excursions? I didn't get off the ship in Nassau, the time in port was too short. But it did seem like a bit lighter morning by the pool so for that I was thankful. We did RCI's Discover Scuba Diving in St. Thomas and LOVED it. It was my first time scuba diving and while very nervous about it all, I am so glad to have experienced it. I almost can't believe it happened. THAT is an excursion that I would recommend and an experience that you can't have every day. WOW+. We took Bernard's Tours in St. Maartin on a private van. Our driver probably took us to the same places that the group tours go but it was worth the extra money to have a break from all the other passengers for a day. And Bernard's was great but you couldn't book with them for a private tour through the RCI website. I prefer to book through RCI for the peace of mind that I won't be left behind if the tour runs late. That was definitely on my mind on this tour with us stuck in heavy traffic on our way back to the ship. But of course Bernards probably knew exactly what to expect and everything was perfect. Cabin? We had a D3 larger balcony, loved the extra space outside. Of course the ship is new so everything was in great condition and in good working order. Nice size space, calming interior design, more than enough hangers and drawer space for 2. Comfortable bed, great linens. Cabin attendant always had a smile, kept the bed made, fresh towels and bathroom clean. At the beginning of the cruise we asked for extra pillows, robes, and an extra comforter. No need for ice. She was on it and that was about the last we interacted other than smiles in the hall. There was a sewage poop smell occasionally, that signature smell that mysteriously comes and goes from time to time in a ship cabin or on a particular deck. I never quite know why that happens. Oh, I should mention that the room service menu now has a fee for many items. This was kind of disappointing. Not that I care about a few dollars, but that RCI does. The change in the room service menu felt a little like the absence of chocolates on your pillow at night. It's not about the cost, or the food, it's about the offering of service and what is included as complimentary in your stateroom. It seems petty but I bet the lack of chocolates on the pillow reduced tips for room attendants. And I bet the fee for room service will reduce tips for wait staff. Loved the water slides, Flowrider, the Abyss slide was okay but not nearly as fun as the water slides. Too many cocktails to endure the carousel on the Boardwalk but it looked neat for the kids. And in that area we ate at Sabor for dinner - it was good enough but shouldn't have had chips and cheese dip at Mini Bites so soon before - ugh, one of many poor choices in the face of gluttony and over-indulgence. We ate at Johnny Rockets for breakfast (no charge) and was a nice change for a made-to-order omelette, very attentive staff there I should particularly mention. Other than the Park Cafe, we didn't spend much time in Central Park. Other than Sorrento's we didn't spend much time on the Promenade. We did spend a fair amount of time in the adults-only Solarium which was a priceless retreat away from the noise. (Although I endured the noise for a $2 per minute massage on a table set up between the kids area and the beach pool. $80 was a small price to pay comparably and a really smart thing for them to do when they are not busy indoors at The Spa.) We saved our last dinner for Wonderland on the final night and I'd strongly recommend that. First, you've got to try Wonderland - it's the most interesting restaurant on the ship. But next, wait until the end because by then you'll have had so much of everything that saving one thing special, one meal that is not overwhelmingly heavy or large for the last night, it was just a really nice way to close out the trip. So thinking back do I need all the extra Oasis Class options to enjoy 7 days on the sea? I don't think I do. But I really enjoyed the variety of food venues and the amazing entertainment. The ship is incredible like nothing I've seen. I had the time of my life and will definitely take another RCI cruise. But my sights are next for the Quantum Class or (I keep saying it) am I ready for a switch to Celebrity? I've been WOW'd with options and technology on Oasis class, but may need to step to the side a bit if I want to experience the WOW of meaningful interactions with crew, maybe a surprise taco night on the top deck, and a bit more personal attention in the future. You just can't have it all, all at the same time. PS: Not specific to any class of ship but I don't like the concept of prepaid gratuities. Charge me a service fee for staff but don't expect me to consider it gratuity. Gratuities are gestures of appreciation that are personal, customary but traditionally optional - if you take the personal part of a cruise experience away, eliminate the tip vouchers, and leave me an envelope for extra gratuities for someone that WOW'd me? Don't bother with the envelope. I think people know how to show appreciation for above average service. Please don't take staff's opportunity to provide above average service away from them, while also impacting the guest's ability to express gratitude for average (and above average) service. I think this area needs some work that empowers the guests in favor of the staff, who we are all so grateful for. Read Less
Sail Date November 2016
We wanted to be on the first 7 day Inaugural from Ft. Lauderdale and the second week that was Thanksgiving week. We had a major bump in the second stateroom. We had a problem with the AC/DC. The room had a bad fan motor and could not ... Read More
We wanted to be on the first 7 day Inaugural from Ft. Lauderdale and the second week that was Thanksgiving week. We had a major bump in the second stateroom. We had a problem with the AC/DC. The room had a bad fan motor and could not produce heat for two days. Screws in the door lock ad the lock to the balcony door had fell out. There was a mix up with our dining as were were given MyTime dining instead of Main dinning. This ship was not ready for passengers. Did not like the lack of things for older people to do. This ship is a ship for the youth. Were not allowed to do the Abyss or water slide. Several people were injured in the Abyss. We will be on the Allure in March/April and see what difference it now has. Sailed on the Allure several times in the past including the Inaugural. . Read Less
Sail Date November 2016
As a frequent Royal Caribbean cruiser, Crown & Anchor member Emerald status, we were highly disappointed (along with many other travelers that voiced complaints) with many different things on Harmony of the Seas, from original booking ... Read More
As a frequent Royal Caribbean cruiser, Crown & Anchor member Emerald status, we were highly disappointed (along with many other travelers that voiced complaints) with many different things on Harmony of the Seas, from original booking of the cruise until departure. We traveled as a Family with 2 other Families. We drove from Virginia and flew the children aged 18 & 25 (from college). The children were also disappointed compared to the over 15 other Royal Caribbean cruises we have been on over the years. Embarkation and Disembarkation went smoothly. Luggage arrived before dinner & we carried luggage off the ship to get off earlier. Ship is huge and beautiful. Shows sold out before cruise even started, so book on-line as soon as possible. Cabin was beautiful-4 person balcony room-small as usual. Bring extra hangers and a clock, there were only 5 hangers in the room for 4 people. Just sink soap bar and a liquid pump of soap in the shower. Dining was not the quality normal for Royal Caribbean (specific details below). Entertainment was good, Grease show and Journey concert. Aqua show full of technical issues (details below). Many activities cost now (see below for details). Nothing memorable about the Cruise Director, only saw him at Parade and explaining Aqua show difficulties. Labadee and Cozumel were excellent. Falmouth was great until leaving the gated shop area. Local Police were everywhere and I felt scarred the entire time with constant hassling to buy items and the narrow alleys. Recommend no book bags, purses or jewelry when visiting Falmouth area. Very poor area, people and dogs sleeping in the streets and smoking weed. 1. Originally booked almost a year prior to the cruise, we expected to get the best deal. Normally we book through travel agents, but the last 3 cruises were booked directly with Royal Caribbean (thinking we would get the best deals going directly through the cruise line along with booking early for best rooms and prices). However, after final payment was made 90 days prior-I saw deals on Royal Caribbean’s website that were “drastically” lower, almost ½ less, than what we paid for an inside cabin for 4. I called and after staying on the phone for almost 2-hours, we were moved to a balcony room after paying $300 more, and losing all the cabin cash credit incentives ($250). I thought we would be given a free upgrade and/or discount based off the new decreased room prices offered. But had to pay the penalty since it was 90 days prior to cruise and final payment was already made. I was told that a travel agent could have given us a better deal and the cruise line did not want to give us a better deal than the travel agents. I was also told everything would transfer over to the new room, shows, etc. Bottom line-we could have had 2 separate rooms with balconies, or even a suite for less than the price we paid for the one inside room. Learned lesson, the best deals are obtained by those that can wait until 90 days or less to book a cruise, regardless of Crown & Anchor status and/or use a travel agent versus booking directly with cruise line. 2. In the process of switching to the 4-person balcony room, we lost all of the room cash credit on the ship incentives ($250) that were on original booking and one family member was left off all of the originally booked shows on the cruise. When I called to get him added back on I was told all of the shows were sold out and he would have to go 15 minutes before each show and wait in the stand-by line to see if he could get into the show. We were traveling with 2 other families and all were booked on the original shows. I asked to speak to a supervisor, was told the same thing and told to submit a written concern to the cruise line. I did this and 1 day prior to cruise got a call stating they were able to get the one family member at the same shows. Yeahhh! 3. Drink packages concerns. Every day on the cruise I had to call or visit Guest relations to get drink charges (that should have been included with Premium drink package $529) removed from my bill. The worst location was from the Bionic Bar, and Island drinks (Labadee). Also bar tenders seemed to frown upon those with drink packages and intentionally avoided them, unless additional tips were given along with the automatic 18% gratuity added to every bill. I also watched bar tenders ignore people who were waiting, and serve others with burgundy colored SeaPasses first? I assumed they were Suite guests? Also all drinks were very weak, and/or watered down. If ever ordering fresh squeezed orange juice you will be finished with meal before it arrives. Servers seemed irritated when asking for fresh squeezed juice. This was the case every time. 4. The cruise line advertises all inclusive, but each year most of the food options (restaurants, Starbucks, Johnny Rockets) and activities involve a cost. On the daily agenda—every hour, most events had a $ dollar sign in front indicating payment was required. There were only a few activities every hour that were included, and/or free. Most Vitality spa free events were geared towards buying a product, and if you did not purchase a product you were snubbed. One female employee laughed and said she hoped we did not expect to win the free raffle. I honestly think she never turned our tickets into the raffle, only probably for customers that purchased a spa item or service. 5. Examples: Items that used to be free, below charges: -Sauna in gym is $37 per day per person -Cotton candy $2 plus automatic 18% gratuity=$2.38 (for kids—should be free) -Popcorn $2.50 plus add on automatic 18% gratuity -Haircut only (female) no style, no blow dry, no curling- $75 (plus automatic 18% gratuity added on) -7-day Premium drink package with $ service fee (almost $80) and 18% gratuity costs totally $529 per person (listed as much lower) -Non-Alcohol or alcohol drinks on ship- most cost $14 each with gratuity, etc already included -Johnny Rockets -$6.00 plus automatic 18% gratuity (they say all you can eat, but will add on an additional $6 for anything other than fries and onion rings) -Johnny Rockets shake only-$4.50 plus automatic 18% gratuity -Room Service-pay after 11pm & only vegi and chicken wraps are free, burgers, hotdogs etc cost money ordered at any time. -Photos on thumbdrive-$300, or $20 each photo (if more than 10 photos ordered, cannot get both prints and thumbdrive, only one or the other); if ordering photobook they do not have any example books to show you, and you will get it in the mail 6-8 weeks after ordering. -Starbucks-Everything costs, nothing included free 6. Crown and Anchor coupons/discounts: No more free drinks or Royal Caribbean cruise line updates with the Captain for Emerald members. All events listed on cruise were for Diamond Plus members and above. Some only got free drinks (only specific alcohol, not all) from 5-7 pm. During dinner time, so most do not even get to use the full benefits. Coupons that used to be in a book so members could see the discounts, or just keep certain coupons were now preloaded on Seapass, so nobody ever knew what was on there. You had to carry a sheet of paper with the list of discounted items, not many, to remember what was offered. And the staff always acted confused, or it was an inconvenience to give any discounts. The only thing we used was buy one shake for $4.50 plus automatic 18% gratuity and get one free. 7. The Dining room staff was the worst, and we figured it was because tips were pre-paid and they did not have to work to earn tips anymore. Or they wanted us to "pay" to eat in one of the 5 other restaurants on the ship. Wrong food orders were passed out, some orders for appetizers never arrived at all. Medium-well meat was bleeding, ice-cream melted, and water glasses empty never refilled. No communication with servers as in the past (i.e. how was your day, what are you doing on Island tomorrow, etc). Only after we complained to Guest Relations, because we waited over 30 minutes for ordered desserts, and never did receive them, did service improve, then it was over exaggerated, filling glasses every minute only after a sip was taken. We finally got to meet the head waiter, etc, because they hovered over the table the next day after complaint. We also were made to feel guilty because we complained. 8. Tips-Be prepared to start tipping for suitcases to be put on ship at arrival (or maybe your suitcase won’t make it). If you don’t tip after the automatic 18% gratuity, even with prepaid drink packages, be prepared to get slow service, or be ignored completely if at a table, or with others in bar area. Tip for free lounge chairs on Labadee. 9. Shows-The Aqua show stopped 4 times, over 5-10 minutes each time, for technical difficulties. After 3rd stop people left. We went to show on another night and same technical difficulties were in full effect and people once again were leaving. 10. No more Omelets in Wind Jammer, have to go to Johnny Rockets or somewhere else where other breakfast options are not available. 11. Room Service- Only get choice of 3 soups, a few desserts, and vegi or chicken wrap free. Burgers, hot dogs, any pizza type other than a child’s cheese pizza now costs money along with the fee if room service is used after 11pm. Also any room service order will take over an hour to arrive. Very disappointed at the new free menu selection for room service. 12. Don’t expect to be able to get cash from Guest Relations on SeaPass card anymore, you must be able to use the ATM or no cash. Also told we could connect to Royal Wifi free to download photos, but Guest Relations said we would have to pay Internet fee—$24 a day, confusing.. 13. Parade was good, room Stewart was good, other shows were good, ship was beautiful. Recommend smaller ship for better service. Will not go on this cruise ship again. Oasis was much better, not sure what happened here, but from reading other reviews....many are the same. Read Less
Sail Date November 2016
We were traveling as a group of 10 - 5 adults and 5 kids (ages 6-9) spread across 3 cabins. This was my first Royal sailing as well after spending the last several sailings on Disney (Fantasy & Magic). We decided to try something ... Read More
We were traveling as a group of 10 - 5 adults and 5 kids (ages 6-9) spread across 3 cabins. This was my first Royal sailing as well after spending the last several sailings on Disney (Fantasy & Magic). We decided to try something different (and something that cost less). This was a Thanksgiving cruise and it was completely full. If you didn't have reservations for everything prior to boarding this ship you weren't going to do much. I need to specifically point our dining room waiters - who saved this cruise from being a disappointment. Their caring attitude, graciousness, and warmth truly counterbalanced all the issues that I encountered. The ship itself was beautiful, there were tons of activities for all to enjoy and the food in the MDR (we were in Silk on Deck 5) was very good. Where the ship failed was in everything else. I had two cabins under my reservation and our friends had one cabin under theirs. I had tried to book reservations for all ten of us under MTD when it opened but was ever able to get it to work. I called Royal and was told to just visit the restaurant when we boarded to get reservations. We all boarded by 12PM and I headed straight to get our dining reservations - 4 lines of people at least 20 deep trying to get issues with their reservations fixed. Installed the Royal IQ app while standing in line and the only reservations available for the first night were for 9:00PM - forget trying to get reservations for the rest of the week - there were none available. Finally get to the front and am told sorry the only reservations available all week are at 9PM. They suggest I try the main dining room and try to get traditional dining. Head down there and they are completely booked for both early and late seating. Checked the Royal IQ app again and by some miracle a 5:30PM slot for the first evening was available which I booked. We dined in Silk the first night and the waiter asked if we were coming back the next day at the same time - we said we would like to but didn't have reservations. He then went to the Maitre'D and managed to get us reservations every night at 5:30PM for the rest of the cruise. 6th day of the cruise we decided to try ice skating. Daily program the night before said to show up at 9:30AM at the ice skating rink to make reservations for the rest of the sessions being held that day. I showed up at 8:45AM, stood in line for 45 minutes only to reach the front and be told that the daily program was incorrect and they were not taking reservations for the rest of the day. I'm then told that I need to come back 30 minutes prior to the session I want later in the day to wait in line and get tickets. I come back at 2:45PM for the last session being held at 3:30 only to be told that they started giving out afternoon reservation slots at 12PM for the rest of sessions being held in the afternoon and there are no more slots left and nothing can be done, but I could try again the next day. Most of the crew (with the exception of our dining room staff) seemed like they would rather be somewhere else. At the rock climbing wall while my daughter was getting ready I overhead one of the rock climbing staff say to another staff that she should hurry and get her break in before the rest of the cattle show up - and that's exactly what it felt like. I had no expectations coming on this cruise and the only reason I booked was to see the ship - so in that regard the vacation was a success. But it was also sad in that I was really hoping that Royal Caribbean could be a replacement for my family vacationing on Disney Cruises. My wife and I would always ask each other why do Disney Cruises cost so much more money than other cruise lines and I now see where the extra money is spent. Read Less
Sail Date November 2016
First let me say that I am a Diamond Plus member and have been on more than 25 cruises, 21 with RCCL. To say I am loyal to royal would be a under statement. Harmony is a very nice ship, lots to do, great for families! It is always a ... Read More
First let me say that I am a Diamond Plus member and have been on more than 25 cruises, 21 with RCCL. To say I am loyal to royal would be a under statement. Harmony is a very nice ship, lots to do, great for families! It is always a pleasure to sail with captain Johnny. Our stateroom attendant Dennis Garcia was fantastic, he aimed to please and though we made only a few request of him he executed them with a smile and gracefulness. The staff in Wonderland as well as the meal was the best we had on the entire ship! The atmosphere was perfect, I just wished it could have been a little bit brighter, but that was not a deal breaker. From Pedro our server, Marianna the hostess and my dear friend Inshan it was a truly lovely experience! The beef...melts in your mouth, that is all I will say about the food, it is a must try. This is where my great time ends sadly. The staff overall seem to be overworked, friendly but not happy. The service in the dining room was so bad we went only three nights. Service was slow, long waits for water refills, bread and clearing of dishes! Maitre D ignored my DH and I until I made it an issue, it was like no one cared. You are almost forced to go to speciality dining, not saying all the service is great there but it worked for us and a lot of other people we spoke to. As a Diamond Plus member I feel as if a lot has been taken away from us and given to suite guests, cut backs are evident all over the ship. The escargot was cut up into tiny pieces..unreal! So you basically had a lot of butter and garlic. There was a horrible sewage smell on our deck (6) don't know where it was coming from, the ship is already showing age, dirty chairs, the glass on our balcony had so much salt is hard to believe it was ever cleaned! My hubs tried to clean out a spot so we could look out but without products it was barely passable. I saw throw up on the floor in the Solarium and they had chairs around it ...no one tried to clean it up they just kept calling for someone after taking care if my reservation for Chefs table which took about twenty minutes it still was not cleaned up! We love Chefs table, it was normally held in the concierge lounge, really nice they moved it to the bistro....I cancelled...I'm not just paying a premium for great food but also atmosphere...a curtain around the table , plastic chairs was just not the same. I got burned on the Abyss but I don't blame anyone for that, my mat flipped and my left arm caught it. I had high hopes and expectations for Harmony...sadly I was disappointed with her. I hope RCCL fixes this stuff, service issues, cutbacks they are so obvious, we are used to better. We still have an Alaska cruise in May booked and Anthem in October...I'm hopeful but I am looking into other cruise lines at this point sad to say. Read Less
Sail Date November 2016
We have been looking at Oasis class for our family Thanksgiving vacation for a couple of years, and decided to book the Harmony. New ship, water slides for the kids, flowrider, zipline, ice skating etc. The disappointment was that these ... Read More
We have been looking at Oasis class for our family Thanksgiving vacation for a couple of years, and decided to book the Harmony. New ship, water slides for the kids, flowrider, zipline, ice skating etc. The disappointment was that these advertised activities were available for limited times. With 4000+ people on board, that only increases the lines. Ice skating was only available for 4 half hour sessions one morning, 3 sessions that afternoon, and 4 or 5 sessions the last night of the cruise. The food was good, but average. Staff was friendly and attentive, but if you didn't have reservations, you seemed to have to wait. Even though tables were empty. This lead us to believe they were short staffed. Believe them when they say allow 2 hours for the dining room. Some nights the pace was really slow. I liked that they had wash sinks as you enter the main buffet area, instead of just chemical hand sanitizer. And most people did stop and wash at the sinks. These were only at the main "Windjammer" buffet, not at the other buffets or dining locations. Hated the elevators. I understand 4000+ people, but when you have pushed the up or down button, and 3 half full elevators speed by heading your direction, it's just really annoying to still be standing there waiting. Sometimes what seemed like 5 minutes. Enjoyed the room. Attendant was friendly and helpful. He just wasn't into making those towel animals we all like to find. My husband did take a picture of the 5 animals my brother got in his room. Finally thanks to guest services. They always seemed patient with the problems, and this ship had a lot of unhappy people. I was there 3 or 4 times straightening out account mistakes on 2 rooms. And stood in line once to complain about a rude employee at the ice skating sign up. Never did hear back from guest services about that, but they were dealing with a lot more complaints than mine. (Glad we didn't wait in the room for that call back.) We were just overall disappointed. There were good things, but the annoyance levels seemed higher than we have experienced on our 10+ cruises. Maybe it's the big ship, or that things were not quite running smoothly. Don't expect to go again. Not sure about Royal at all for a future cruise. Read Less
Sail Date November 2016
We have about 30 cruises with Royal Caribbean under our belts. The great majority of those were fabulous. Our cruise on Harmony (11/12-11/19/16) was good but not great. Embarkation and disembarkation generally went smoothly. We loved ... Read More
We have about 30 cruises with Royal Caribbean under our belts. The great majority of those were fabulous. Our cruise on Harmony (11/12-11/19/16) was good but not great. Embarkation and disembarkation generally went smoothly. We loved our cabin (12th deck balcony). The ship is gorgeous. There were lots of our old favorites: the Promenade with eateries & shops; great live entertainment (although still very loud); lots of fun activities like Zumba class & towel folding; enjoyable music by the pool. We also loved some of the new activities such as the water slides & The Abyss. The skating program was lovely, and the aquatic performers were terrific, although I couldn't understand either program's story line. Food at all venues was generally quite good. I loved the art, especially in the stairways. However, there were many bumps in the road. Our Champagne Sunset Cruise in St. Thomas was more bobbing in the water while drinking champagne punch in a plastic cup with ice. We signed up for Escape from the Rubicon at one of the booths on the first day and had our SeaPass scanned, but when we showed up on our date & time, we were told there was nothing scheduled. (We eventually participated two days later & enjoyed it greatly.) We went to an evening movie one night, then it was announced that the movie was cancelled, lots of people left, and the movie began a few minutes later. There were lots of these "oops" moments, but I won't go into more detail. I don't know if it was training, computer glitches, or trying to do too much, but we'll probably stay with smaller ships in the future. As always, Royal Caribbean staff were outstanding. They are the main reason we keep coming back. Absolutely every staff person I came in contact with was professional, kind, and couldn't do enough to help. Bottom line to Royal Caribbean: Forget the bells & whistles; showcase your wonderful people. Read Less
Sail Date November 2016
Grand Suite was not what we expected for a new designed ship, the partition in the middle of the room was hard to maneuver around and reduced the size of the suite, glad we didn't book a B2B . Most of the staff appears to ... Read More
Grand Suite was not what we expected for a new designed ship, the partition in the middle of the room was hard to maneuver around and reduced the size of the suite, glad we didn't book a B2B . Most of the staff appears to disgruntled or unfriendly. The suite lounges new designed bar is not as convenient as other Oasis class ships, to small with a restricted vieu. The entertainment was just ok a lot of musicals. Talking with other gusts enjoy the musicals just not our taste. I think it would be helpful on the first day they had information pamphlet in your room for your sea pass how it works. For example your lights in your room, the watch how does that work with a drink package ect. We found out more information from other guests. We have other Royal Caribbean Cruises book for the next few years, we will definitely be back on the Oasis again. We only cruise Royal Caribbean !!!! Read Less
Sail Date November 2016
Royal Caribbean International sets the standard for quality food and service, fun and diverse entertainment and activities, and cruising innovation. I can vouch for this because I have always had good experiences on this cruise line in the ... Read More
Royal Caribbean International sets the standard for quality food and service, fun and diverse entertainment and activities, and cruising innovation. I can vouch for this because I have always had good experiences on this cruise line in the past, but unfortunately I cannot say the same of my most recent experience on the Harmony of the Seas. My husband and I chose to sail Harmony of the Seas for our anniversary because it is the newest and biggest cruise line in the world. It also happened to be sailing from our home port (Port Everglades). We were very satisfied with the cabins and quality of the production of the shows. However, we were very disappointed with the quality and taste of many of the food selections as well as the disorganization of some of the onboard activities. We ate in the dining room for dinner every night. The food was consistently less than lukewarm in temperature. The vegetables resembled the diced frozen vegetables you get from any grocery store. Many of the dessert selections were not tasty or well-executed. We often visited the Windjammer buffet after dinner because we were not satisfied with the dining room selections. There were faux black olives in the Windjammer, but for the most part, it never let us down. The theatre/aqua/ice show productions did not skimp on quality, but we did not care for the storylines or concepts. Many of the small classes/activities/demonstrations were either cancelled or the facilitator did not show up or showed up late. We sailed to the eastern Caribbean visiting Nassau, Charlotte Amalie and Philipsburg. The ports of call were pretty standard. We were in Nassau for a very short time and many of us felt cheated because the ship left at 1:00 pm. There is an escape game onboard called Escape the Rubicon which was very fun and challenging. It was probably the highlight of our trip. Beside our dining room waiters and stateroom attendants the staff were not very friendly. We were also sailing at max capacity so it was very crowded. In summary, we felt that there were some significant cutbacks in quality. Read Less
Sail Date November 2016
I went on Harmony in November 2016. It was the first sailing to Eastern Caribbean. The Good: this is one huge marvel of a ship, it is beautiful, clean and brand spanking new. How can anyone gripe about this ship. ohhh Maybe I can. ... Read More
I went on Harmony in November 2016. It was the first sailing to Eastern Caribbean. The Good: this is one huge marvel of a ship, it is beautiful, clean and brand spanking new. How can anyone gripe about this ship. ohhh Maybe I can. The Bad: First day at the buffet is is PACKED!!!! the price of drinks are stupid!!! I do not mind paying, but, come on... this is a joke. You not only pay for the drink, and tip, now they put a handling charge on drinks... Next, Book for the shows before you go...Wait ! The show times keep changing,wtf? the RCCL app is as useless as ,we you know. I only seen the cruise director once... This cruise is like going to the mall. You have so much to do. but, dont expect to find any refined touches a in any part of the service. Food was good, not great. Room was as good as you will ever see anywhere. Loved ports we went to. Like I stated the ship is awesome, But totally missing any personal touches, or personality. I hate feeling nickel and dime, I will gladly pay upfront for a quality cruise, this was also repeated many times by tons of Diamond members that cruised on this trip...Hot topic on the ship. Oh about forgot the shows.... Wow! they nailed it here...Great job!!!!! Do not miss them!!!!! Read Less
Sail Date November 2016
This was our annual cruise vacation, and we wanted to make it overly special by traveling on the Harmony of the Seas - currently, the world's largest cruise ship. I traveled with my wife and two kids (12 & 11). The ship is ... Read More
This was our annual cruise vacation, and we wanted to make it overly special by traveling on the Harmony of the Seas - currently, the world's largest cruise ship. I traveled with my wife and two kids (12 & 11). The ship is massive, and was by far the king of cruise ships. The newness of all the materials, structures, artwork, and design was amazing. It is not that different from the Allure or Oasis, so don't expect to be blown away, but RC did give a nice facelift to the the whole ship design. The Windjammer Fantastic new design and updates. You now have to wash your hands before you enter the eating area. But, it is laid out to wear of full time attendants are not present at the exit door, you can easily enter the area that way, and defeats the purpose. Typical WJ food fare. The seating layout is somewhat ridiculous though, as they have 6 person tables all lined up against the viewing windows - and two people are routinely seen in these seats. Also, I saw countless 5 person tables....yes, 5 person tables. That's dumb, since the majority arrive in quantities of two. This cuts down the available seating significantly. The pools & waterslides They look great, and I wanted to really enjoy them. Unless you have a speedo on (which I didn't), the waterslides are a bit of a challenge. They do not have enough water running down them to make it all the way through without getting stuck. At least that was my experience. They have a new tidepool, which graduates to the lounge chairs. Bad part is that both these additions create water issues EVERYWHERE. Walking on Deck 15 is like a slosh pool of water, and creates a hazard for older people walking through. It took 4 people all day long to clean up water. They will have to fix this...One of my biggest gripes. They have 4 active pools, which make it great to split up the kids and adults, and we never had a constraint finding a lounge chair. Dreamworks & Shows We went to a few shows, but not all of them. ISkate, 1887, Fine Line, Grease & Columbus. Great talent, and great performances by all the actors and singers. Columbus made no sense, apparently that is the style of the current director, and most shows have no story line. Seems like the emphasis on Dreamworks is starting to go away....Not sure how I feel about this. Rooms Rooms were awesome and as described. The virtual balcony was nice, but not necessary. Overkill...Probably extra monitors left over. Attendants were phenomenal once again, but I'm noticing the overall friendliness is diminishing over the last three cruises - It used to have a more personal feel, but that is going away. Also, got many wifts of sewage in the halls from time to time. Dining We elected to do my time dining...and will never do it again. We enjoyed the seating schedule in the past, but tried this with two active kids. We always had to fight to get a seat, and reservations were always into the late time hours. They have also changed the menu considerably, so if you are planning on having your favorite meal again, it probably won't happen. They've moved some popular dishes to the specialty restaurants. We tried Jamie's Italian & Johnny Rockets, both which were really good. Photos Seemingly newbies for the portrait photos, so reserve any picture package purchases until the end. Adventure Ocean/Teen Living Room Adventure staff was always friendly, and many kuddos for all their hard work with the kids. The whole area has a profuse smell...Not all dirty diaper, but just smells bad. Not sure what it is. Embarkation, Departure. The fastest departure of all the cruises I have ever been on. We did the self-check out, and it was fast. Embarkation was typical. Read Less
Sail Date November 2016
My husband and I are Diamond Plus Members and are in our 60's so we have done many cruises. Getting on and off the ship was a breeze. We live in Florida and drive to the port and we were on/off within 20-25 minutes. We have done ... Read More
My husband and I are Diamond Plus Members and are in our 60's so we have done many cruises. Getting on and off the ship was a breeze. We live in Florida and drive to the port and we were on/off within 20-25 minutes. We have done Allure and Oasis, Harmony is different than these 2 ships in a few ways. First the ship seemed crowded everywhere we went. I don't know why but on Oasis and Allure we never felt that way. They did away with the Champagne bar which we always enjoyed in its place is the Bionic Bar, which didn't thrill us. The food in the dining room was not great, they were very understaffed. So after 2 nights of eating there we stopped. We went to Wonderland one night and it was fabulous. If you like different foods and are not a picky eater this place is great. Very difference experience and we loved it. Another night we ate at Johnny Rockets, the food was good the service was not. The rest of the nights we ate at the Windjammer which we enjoyed. The service was great and the food choices were also. We were in Room 12190 a Balcony. The new beds and pillows we hated. The bed was as hard a cement. We asked our room Steward Berris if they had any foam toppers and he said no, but later came back and said "I will see what I can do to make it better". I am not sure what he did but it worked to some extent. Berris was great, he kept our room clean and ice bucket filled. The shows were very good. No complaints except we have seen Tony Tillman way too many times. He was the headliner show. One night we went to hear a band at Dazzles, left after 30 minutes. They were not that good. IF you like to read take your own books, the library there is tiny. We were not impressed with the shops, too many over the top brands like Cartier. Getting off in St Maarten and trying to get on the water taxi was terrible. We waited 20-25 minutes in a long line in the hot sun. There were 6 ships in port that day. Overall the ship was very clean but also Very Cold. The decor and art work didn't impress us at all. The staff was usually friendly but looked very tired. There were a few who you could tell just hated their job. There are certainly lots of things to do for kids. This is a great ship for a family cruise. Since we are retired now we will pass on any new big ships and we most likely will do more Celebrity ships. We like a more subdued cruise than in previous years. The bottom line, this was not one of our favorite ships. Read Less
Sail Date November 2016
We were excited to cruise on the new ship but the service was very hit and miss and my husband had terrible steaks both at Jamie's Italian and Chops. We have eaten at Chops on other ships and the food was exceptional. This was not the ... Read More
We were excited to cruise on the new ship but the service was very hit and miss and my husband had terrible steaks both at Jamie's Italian and Chops. We have eaten at Chops on other ships and the food was exceptional. This was not the case on Harmony. The service at the Sand Bar was slow and the bartenders were not friendly. Service was extremely slow at Sabor. We had reservations 3 months in advance for the diving show and Royal lost them. They apparently lost many and did not admit to having a problem. I witnessed one group of 139 that all their reservations were lost. They did not accommodate us - we were told to stand in the stand by line. On a positive note the entertainment was excellent- Grease/iceskating shows/the headliner/the comic. Wonderland was a fun restaurant and the service was very good there. Our stateroom attendant was awesome also. Read Less
Sail Date November 2016
We chose this ship because we loved the Allure. The beds were horrible asked our room attendant if he could do something were told they did away with the egg crates but put some blankets under sheets which helped some. Orange juice was ... Read More
We chose this ship because we loved the Allure. The beds were horrible asked our room attendant if he could do something were told they did away with the egg crates but put some blankets under sheets which helped some. Orange juice was watered down. You have to reserve your shows which we did prior to sailing but Royal kept changing which messed up dinner reservations which were suppose to be any time dining. St Thomas was horrible. The part where we had to dock was dirty. We had a balcony overlooking the boardwalk which had plenty of storage. Lots of drawers and cabinets. The bathroom did have a smell coming from toilet but was fixed when brought to attention of room attendant. Food in dining room was OK. Johnny Rockets was under staffed people were screaming at manager about how long it was taking. French fries came out cold. Read Less
Sail Date November 2016
Let me start off by saying that I'm Diamond level on RC and have done many cruises on Oasis class ships. I love traveling on these ships and have experienced other lines as well such as Carnival, Princess, and Celebrity. This was the ... Read More
Let me start off by saying that I'm Diamond level on RC and have done many cruises on Oasis class ships. I love traveling on these ships and have experienced other lines as well such as Carnival, Princess, and Celebrity. This was the 4 day inaugural cruise out of Ft Lauderdale, Nov 4-7 2016. Did I like the new ship. overall, we were disappointed in the Harmony so instead of telling you all the good stuff like all the other Oasis ships have I’ll just hi-light what I thought were things that weren’t so good on the Harmony. The overall look in the interior for the Harmony reminds us of a corporate office building. The colors throughout most of the ship are gray and wood paneling. The hallways were dark and gray. The entire ship was lacking brightness to it. It looked more like a lawyer’s office then a cruise ship. The artwork in the stairways was nice as usual but didn’t help with the overall look of the ship. Deck 17, the top deck which holds the Viking lounge on almost all of the RC ships is gone and now exclusively for suite members only. The floor now contains suites, the Costal Kitchen and suite lounge so deck 17 is pretty much off limits for non-suite people. Solarium, Somebody forgot the pool! There is no pool to use in the adults only Solarium area. But there is a hot tub. As with almost all of the other RC ships the Solarium was an adult’s only area for sun bathing and enjoying a quiet dip in the pool. Well, the pool is gone and replaced with a very small hot tub. Now to take a dip you need to leave the solarium, and go to one of the mid ship pools. What were they thinking? Also, there was no drink service at the pools during our day at sea, you had to go to the bar for drinks. Main dining room, not sure what was going on with the service or lack of. Mytime dining, both nights in different areas and staff had the same issues. It appeared they were under staffed. Waiting for drinks, service and food. We had wine show up for desert when we ordered it for dinner. The assistant waiters were running for food and the waiters were serving the bread. I may be wrong it appeared like there were not enough service stations to bring food to so they were running for individual tables which slowed everything down. The waiters had to clear the plates and serve bread because all the assistants were gone. Thankfully we did one night in Jamie Olivers and it was excellent. Overall we were disappointed with the Harmony and I don’t think I’ll be rebooking on it. I’m going back to the Oasis and the Allure. Read Less
Sail Date November 2016
Although the Harmony will be taking week long cruises a quick three nighter was offered when the ship first arrived in the US. We were excited to try the new ship, but were disappointed more than once. The embarkation procedure was a ... Read More
Although the Harmony will be taking week long cruises a quick three nighter was offered when the ship first arrived in the US. We were excited to try the new ship, but were disappointed more than once. The embarkation procedure was a complete disaster beginning with the long wait to go throught security , the disasterous check in and then the ridiculously long line to board the ship. Next was our inability to get a reservation at any of the specialty restaurants. We waited to book our dinner as we wanted to use our BOGO coupon. I don't understand why there were no provisions made for the Diamond Plus and above who would want to book once onboard. Lastly there was the two 3:45 am phone calls that were suppossed to have been 8:45 am wake-up calls. and the fact that a glass with lipstick on it was never removed from our cabin or washed. All these things made this cruise rather disappointing Read Less
Sail Date November 2016
This was the inaugural sailing from the US port in Ft. Lauderdale. The world's largest cruise ship, with approximately 6000 passengers. There are a lot of public spaces, so for the most part, you don't realize the large ... Read More
This was the inaugural sailing from the US port in Ft. Lauderdale. The world's largest cruise ship, with approximately 6000 passengers. There are a lot of public spaces, so for the most part, you don't realize the large population on board, but be prepared to wait. We arrived at the terminal about 1:00 pm, there was a long line for security checks, then a long line for check-in. Then the surprise, a computer cable had been severed between the ship and the terminal, so an even longer line to board the ship. We finally made it on the ship between 3:00 and 3:30. (All cabins were given Wi-Fi during the cruise) The wait at most bars, even for a beer was anywhere from 10 to 15 minutes, as the bars were crowded and usually had only two bartenders. A que line for the bar would have been helpful. The robotic bar is pretty neat, but kept telling us they were out of particular spirits when others were getting the spirit requested. Make your reservations for the shows, if not, you may not get in. The standby lines were long. We ate at Chops, one of the extra cost restaurants, I had braised beef ribs which were quite good, but one in our party ordered the aged NY strip (additional $), but it did not look or taste aged, and was very tough. We also ate at Jamie's Italian Kitchen, which was good. The appetizer & dessert boards were awesome. There is plenty to do, 2 wave riders, 2 climbing walls, several hot tubs and pools. Pools for the kids, water slides and the Abyss slide. We had the balcony room overlooking Central Park. Keep in mind, your fellow cruiser across the way can see into your cabin. The room had the queen bed, sofa, desk/table and the small bathroom. There was plenty of closet space for my wife and I. As usual, all of the staff was friendly and helpful. I will probably stick to the smaller cruise ships, with fewer passengers, as I have crossed the mammoth ships off my bucket list. Read Less
Sail Date November 2016
We chose this cruise because we liked Oasis of the Seas, and this was the newer, improved version of it. We went on a 3 day Bahamas cruise. The ship is stunning; everything in it is beautiful, magnificent. Wherever you look there are ... Read More
We chose this cruise because we liked Oasis of the Seas, and this was the newer, improved version of it. We went on a 3 day Bahamas cruise. The ship is stunning; everything in it is beautiful, magnificent. Wherever you look there are details in the decoration that make it special. The food at the included restaurants (dining room, Windjammer) was delicious, abundant and varied. My favorite was the shrimp station at the Windjammer. We didn't experience the speciality restaurants because we prioritized going to the shows, so we weren't able to fit in reservations. Besides they were booked long before sailing. The shows were spectacular. The "not to be missed" shows are Grease and The Fine Line, but all of them are worth going to. You have to make reservations at least a month in advance because they fill up. The servers in general were very friendly and helpful throughout the ship. No complaints regarding service by employees. The rooms were spacious and serene, we had 2 connecting category D8 "superior oceanview stateroom with balcony" cabins, numbers 6574 and 6576. They were perfect, close to the elevators. Room service took a little more than an hour each time we ordered it. But breakfast was on time when we scheduled it in advance. We took two shore excursions, and they were both fine. The excursion that ends at the airport was very convenient. It allowed us to be on the first group to exit the ship. Embarkation was really bad. We stood amongst a mob of people pushing to get through security and afterwards we stood in line for check in, and in another line to be admitted to the ship, for a total of 1.5 hours. We had done the pre check in at home and had even uploaded our pictures, but it still took forever. There was some kind of trouble with the "system". When we finally got in the ship, we wanted to get something to eat, but the restaurants were closing because "in half an hour there will be a drill". We hadn't had lunch (our embarkation was supposed to be at 2 pm) and we thought we would eat when we got to the ship. But we had to go hungry for a couple of hours more. The drill went pretty smoothly but there weren't enough seats for everyone so we had to sit on the floor. After it was over, we went straight to the Windjammer and stood in line for about 20 minutes, only to find out that they opened the OTHER entrance to the Windjammer where we weren't standing, so we had to switch lines and by this time the line was really long. When it opened the line moved very slowly because now they are making passengers wash their hands on their way into the Windjammer every time and there are only a few washbasins. It takes forever if it's a busy time like breakfast, lunch or dinner. The captain made an announcement later that because of the delays during embarkation, we would all get free internet. Nice touch. When getting off the ship for an 8 am excursion, we stood at a gangway that was going to open but was not open yet; the employees were there but weren't letting people through. We waited for about 10 minutes, and then realized that other gangways were open and they hadn't told us, they just let us stand there waiting. Another time my daughter stood in line for rock climbing that was supposed to open at a certain time, and after waiting for 15 minutes, they opened the wall on the other side but not the one where she stood in line.... No signs, no apologies, and when she realized she had to switch to the other one and be last in line she decided not to do it. So in general besides the slow embarkation (and disembarkation), there was a lack of communication as to which side/door of the different things was the one that was going to open on time. That was the most frustrating aspect, at least for me. Read Less
Sail Date November 2016
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.0
Entertainment 5.0 4.3
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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