19 Helpful Votes
Sail Date: January 2017
Just back from a week in the Caribbean on the Royal Caribbean “Harmony of the Seas”. Harmony can be described in two three-letter words. The first word is “BIG”. With about 5500 adult passengers, 1500 children, and probably 2000 ... Read More
Just back from a week in the Caribbean on the Royal Caribbean “Harmony of the Seas”. Harmony can be described in two three-letter words. The first word is “BIG”. With about 5500 adult passengers, 1500 children, and probably 2000 staff, this boat is a little floating city. If you go to the various traditional areas of the ship, it's like any other, except there's more of it. But it also has room for some special areas. “Central Park” is pleasant, and one of the quieter areas. Several specialty restaurants are located there. There's a “Boardwalk” with hot dogs, games, etc., a huge water slide, fast food galore, and a 5th avenue style Promenade, etc. I'm quite sure that the families with kids loved it. For adults, a couple of restaurants, “150 Park” and “Chops Grille”, were worth a couple of visits. (We didn't go to the Japanese or Italian restaurants. The former was mainly sushi, which my wife doesn't eat. The latter appeared to be quite ordinary, which didn't appeal to we former New Yorkers at all.) Let's see, there's a jogging track, a basketball court, classes to take, etc. Entertainment and was plentiful and good. Specifically, the jazz band was very good, and they had a nice piano bar, classical guitar, dance bands and comedy clubs. A lot to do. The staff is quite nice, as well. OK, the second descriptive word is “ZOO”. There are just too many people on this boat! The main buffet dining room was huge, but for much of the day you couldn't easily find a seat. There are three large dining rooms, but there often are long lines. (You can make reservations, which helps.) The food was presented well, but often not very good. If you want to use the the large gym, go early or you won't get a machine for a while. The deck chairs are often very full. (The Solarium in the front of the ship at least gets you away from the noise a bit, but in general, quiet areas are hard to come by). And there are times when you can't go to the special areas without encountering 5th Avenue at Christmas – read “panic attack”. Other issues: they haven't done a good job of containing the cigarette smoke from the casino; embarking and dis-embarking appeared disorganized (due to 7000 passengers, most likely); entertainment featured some talented people, and some really good shows (e.g., ice skating and diving), but we thought that some of the choices were strange (e.g., a 46 year old musical, and a very silly show about Columbus). Bottom line? If you're a family with kids, go for it! Similarly, if you're a 20 or 30-something who wants to “do the town”, you'll like it. If you're older, or just want to relax in between ports, or want really good food, not so much. For us, we'll stick to the smaller boats. Read Less
9 Helpful Votes
Sail Date: January 2017
Summary: We booked this cruise last minute to join some family members. I read all the reviews, but honestly could not believe Royal's best and latest ship could really have so many issues. Well, believe the reviews and save your ... Read More
Summary: We booked this cruise last minute to join some family members. I read all the reviews, but honestly could not believe Royal's best and latest ship could really have so many issues. Well, believe the reviews and save your vacation. This was the only ship my family was ready to go before it even ended. In the end, all we can really tell friends and family is that we received a great upgrade at no cost and sailed the largest cruise ship in the world. Background: There was a total of 13 extended family members on this voyage ranging from 10 to 60. I've sailed Carnival, Royal, NCL, Disney, etc. I love new ships! Hotel information: My family stayed at the Marriott Towneplace Weston to get rid of some Marriott points. Ship information: 1/14/2016 sailing, Cabin 9666-Balcony, Deluxe Drink Package purchased, Excursions purchased Activities: Service: Service was a hit and miss. We booked a gty cabin 26 days out and were upgraded to an Oceanview and then a balcony. I'm assuming because we were celebrating out anniversary, but I'm not sure. We were so excited and thankful by the generosity of Royal. However, it was never consistent after that. Bars/Extras: There were two times I ordered a pina colada and received a virgin drink (confirmed by waiter/bartender). No big deal as I had the drink package, but I would have been upset paying $13 for a milkshake. Port & shore excursions: Great weather & ports-Labadee is a great port and very well kept. Drink package access available on Labadee, but Pina Coladas were not available, but there were other options. Lunch was very good, but meat should have been covered to keep flies away. There were many flying all over the meat and the staff could care less. Travel to embarkation port: Charleston, SC to Port Everglades, easy as we usually sail from Miami Cabin: 9666- Oceanview Balcony- Great location, right outside the elevators and Dazzles. Minimal outside noise and lots of space. Great view! Sadly carpet already has nasty stains- Day 1 Our room was clearly not vacuumed when we boarded as there was medication and food? right in the middle of the floor. I called to have it cleaned and she came quickly, but acted as though I inconvenienced her. Our room steward was very efficient, but not the friendliest and had a habit of just walking into the stateroom without knocking (if the DND sign was not present). Dining/Activities/Entertainment: I reserved all shows and dining times prior to boarding. Dinner times worked out perfect with exception of day 1. Food was average at best, but Andrea (unsure where she is from) and Maria of Jamaica were great! The layout of the Windjammer is crazy and simply doesn’t work. Many guests I spoke with during the cruise were upset about the lack of employees for crowd control. No use of lines and guests constantly hovering so close one could hardly put food on a plate. I thought I was just being picky, but others expressed the same feelings. This was just awful and I've sailed NCL Escape during spring break with over a thousand kids. The ice cream machine was set on a slow setting or either broken the entire cruise. It would take almost a full minute for one cone…seriously. Many guests advised the staff, but it was never resolved. Shows on the other hand ended up being a nightmare. Day 1 and 2 of the Fine Line aqua show ended up being cancelled. Big disappointment, but things happen. What irritated me was how the cancellation was handled. Our day 1 aqua show was automatically rescheduled to another day...overlapping another show. No problem, at least the ship rescheduled it as Fine Line and Grease were our only must see shows and any others were a treat. Well, the time Harmony rescheduled us to in the system on day one was not updated in the system when they changed the time again and we arrived 15 mins late and could not through the mass of people to see if we could still be seated. We ended up missing Fine Line and our originally scheduled show. At that point everything show wise just snowballed. We finally saw the show, but I took 3 attempts. Fine Line- Great performance, but RC should have a backup show option since there are so many issues with the aqua theater. A comedy show or movie could easily be held there if there are water pump issues like we experienced. Grease-Great performance and a must see, but the guests were awful. So many ppl recording the show. Literally holding the phone to the side not to interfere with their view, but block others. Never experienced this in any theater at sea or land. Comedy show- I thought it was awesome they did family shows in the theater. Comedy shows are usually my top compliant on most lines because of small venues. Pools/Jacuzzi- lots of options/space. Slides/Flowrider/Rock wall/Etc.- Fun and kept the pool crowd levels down. Casino was overwhelmed with smoke...glad it was tucked away. Passed on the spa as it smelled like smoke during the tour. Children's clubs- My son did not step foot in the camp after reading the activities. He was disappointed it wasn’t as active as previous kids clubs he experienced. Arcade was basic and that’s coming from someone who barely played games as a kid. There were even a few games broken. Disembarkation: Total mess, it reminded me of when I sailed out of Jacksonville. I vowed never to return. Summary: Everyone wants to try the Oasis class, just make sure you don't spend an arm and a leg. Simply not worth it. We wont be cruising RC in the future. Read Less
5 Helpful Votes
Sail Date: January 2017
Selected this cruise as we wanted to experience RCCL as we have cruised with Princess, Norwegian and Celebrity. Overall: Average - For a new ship the public areas showed a lot of wear & tear. Many seats with fabric were stained, ... Read More
Selected this cruise as we wanted to experience RCCL as we have cruised with Princess, Norwegian and Celebrity. Overall: Average - For a new ship the public areas showed a lot of wear & tear. Many seats with fabric were stained, glass railings and elevators were covered with finger prints. The staff to guest ratio was below par. Suite Lounge/Restaurant - Staff were very service oriented but unfortunately not enough of them to handle the crowd. This I believe is due to the fact that in addition to suite guests the upper C&A members are allowed to use the area. Poor location as the view is of the children's water park below. Chops Grill - Very nice dining experience, above average service and sitting in the courtyard is very nice in the evening enjoying the guitarist outside Jamie's. Solarium Pool Area - Best area of the ship. Well maintained, plenty of lounge chairs (yet not on top of one another) and space in the sun as well as shade. Location of the abr would be better if it had a view. Read Less
2 Helpful Votes
Sail Date: January 2017
Stateroom with ocean view balcony and loved the cabin, a lot of storage space! Water slides were fun if you get there early before the crowds. Food was okay, not much for Gluten Free compared to the Allure. Grease, Columbus, ice show, ... Read More
Stateroom with ocean view balcony and loved the cabin, a lot of storage space! Water slides were fun if you get there early before the crowds. Food was okay, not much for Gluten Free compared to the Allure. Grease, Columbus, ice show, comedy and Headliner (7th Heaven) were great but did not care for Aqua show (fine lines). A lot of toddler, young kids and even an infant in all the hot tubs. 90's show on Royal promenade deck was not as good as the 70's show on Allure. Ship had to change itinerary due to weather and went to st Martin, San Juan and labadee, all good Ports. Ship was very rocky eve with little waves and Allure was much smoother. Entertainment director was okay along with the waitstaff. All friendly but felt the staff on Allure were more personal to our gluten free needs and went out of their way. Embarkment was good but leaving at fort Everglades was delayed because there was no officer available to check out guests with mobile passports, finally showed up 15 min late. I would cruise RCL again but maybe another ship Read Less
6 Helpful Votes
Sail Date: January 2017
Overall the cruise was fine. Having been on more than a dozen cruises and many of them with RCCL our expectations of the Harmony weren't met. Some of the reason were beyond RCCL control such as change of itinerary due to weather and ... Read More
Overall the cruise was fine. Having been on more than a dozen cruises and many of them with RCCL our expectations of the Harmony weren't met. Some of the reason were beyond RCCL control such as change of itinerary due to weather and the weather itself. As we were very disappointed in our room overlooking the Boardwalk, we were willing to pay for an upgraded room with an ocean view. After spending hours in line at guest services, we were told to come back in a couple days to see if there was availability. Being a Platinum member, I was surprised that no effort was made to accommodate us, even after the couple days. Between being able to see directly into others rooms, they seeing into ours and the noise, these rooms are not restful or relaxing, tainting our entire week. The change of itinerary impacted resteraunt reservations and specialty resteraunt reservations, we had to cancel 2 dinner reservations and were not able to make all the shows, as reservations were required. The room stewards and wait staff were all fabulous. The Starbucks crew was terrific. We were very surprised that on days that became "rainouts" RCCL did not have other indoor activities available. We will cruise again on RCCL, however, only on smaller, more personable ships. Read Less
16 Helpful Votes
Sail Date: January 2017
This was our second RCCL cruise - first on Allure its inaugural season, and this time on the Harmony. Without question, it is a beautiful ship. The shows were fantastic: the stage shows were energetic and the cast members talented, ... Read More
This was our second RCCL cruise - first on Allure its inaugural season, and this time on the Harmony. Without question, it is a beautiful ship. The shows were fantastic: the stage shows were energetic and the cast members talented, beautiful, and enthusiastic; the aqua theater show was mesmerizing and unique. The food in both the main dining room, windjammers and quick service areas were consistent and delicious. Above average for sure. Our main dining room server, Natasha (Silk, Table 808), was exceptional - she was the only one the entire cruise that treated us as a valued guest, and more than just a faceless number. The captain is also charismatic - much more so than the cruise director. Aside from that, we were very disappointed. Having sailed 10+ cruises on DCL, we miss the "soul" that every ship in that line has. Their crew are family. They treat every person as though they are the first family they have served, no matter how long their contract has been. You don't feel nickel-and-dimed. On RCCL, both cruises we felt as though they took every opportunity to make you feel like you had to pay extra to get the basic service, and even then you were let down. Examples: 1) Towels. This is an easy one. Just let people take the towels they need, without unneeded hassle. Have them readily available on your private island. I can understand requiring your seapass card and having a $30 fee if they aren't returned for days where you are in general ports of call, but while on the ship, or the private island? It creates anxiety where there need not be. 2) Chops Grille. As said above, the food in the main dining rooms is great. So, paying extra for the specialty restaurants, you expect an above-and-beyond experience. We didn't get it. The food was no better (though still delicious), but the service was way worse. Our server took forever to come to our table (despite ours being one of the first of the evening), couldn't understand our drink orders (gin and tonic, caipirinha), didn't come back to fill up our water glasses until nearly the end of our multi-course meal, and spent the longest amount of time with us explaining how important the surveys are and how important a good review means to them. For comparison, on DCL, we eat regularly at Palo and Remy, and always feel like it's a step above an already great main dining room experience, both in service, comfort and food quality. 3) Room Steward. I completely get it - it's a tremendously big ship, and they are very likely not staffed properly. But we felt like we had to be a squeaky wheel to get the very basic level of service. First night, the sofa wasn't converted into a bed for my daughter. I ended up doing it myself. It was never converted back into a sofa during the day until we hunted him down and asked for both morning cleanup and nighttime turndown. We had to hunt him down again and beg for another bar of soap for the shower, as the original one we got on day one for the three of us had been worn down to a tiny bit a few days prior. On Disney, if your toiletries are opened (let alone used up) they supply more. For what you pay for a cruise, and for the stature of ship the Harmony is portrayed as, towels and bars of soap shouldn't be luxury items. 4) Kids Club. They've made improvements, but it is still glorified babysitting versus an opportunity for kids to have their own unique cruise experience. And, it's still not convenient to schedule adult activities because there are large sections of the day the club is not open. And - after 10pm (when nearly all the adult activities are), it's a cost. I would have gone to the spa or ordered drinks in a club in the evening, but having to deal with the schedule of the club made me think twice. Not that it was cumbersome, but again, RCCL is missing the boat by making something that should be easy more complicated for guests - and missing out on money that could be made on the ship in other ways. 5) Port Days / Communication. This was a biggie for me. On Disney, I feel as though the staff is very much looking out for the guests. They make information on what to do and where to be more than clear. When talking about what to do when off the ship, the emphasis is on how the guests can get more out of their experience. On RCCL, I watched the daily shows to get info on how to get off the ship, where to meet, what to do. In every instance, we were told conflicting information. More time was spent on what stores to shop in instead of more helpful information. For example, in St. Maarten, we were told explicitly to take the water taxi to a specific stop to get to the shopping area. Come to find out, it was much easier to walk - unbeknownst to us, the shops were about the same distance as the pier to pick up the taxi (which cost our family of five $70 for round trip tickets), and the area the taxi took us to took all of a minute to sail to. It left me feeling as though RCCL was looking to help the town make a buck at our expense. Again, a faceless number with money to hand over. Not a great feeling. Those are just a few examples. I'd rather pay more for Disney and be treated as an individual than be hearded like cattle onto a (beautifully appointed) giant ship, to be forgotten about unless I raise a stink to get the very basic level of service. That is not in my character, and doesn't contribute to an enjoyable experience. To end on a positive note, embarkation and disembarkation went very smoothly. The elements are there for this to be a very nice ship - they just need the proper amount of staff and provide the basics (or, not build a ship this size if they can't do those two things). Read Less
3 Helpful Votes
Sail Date: January 2017
We choose this cruise to celebrate my 70th birthday, I had booked 4 cabins. First disappointment our itinerary was changed due to rough seas, we were disappointed but understood. Next upset is they charge for things that were never ... Read More
We choose this cruise to celebrate my 70th birthday, I had booked 4 cabins. First disappointment our itinerary was changed due to rough seas, we were disappointed but understood. Next upset is they charge for things that were never charged on our past cruises with Royal Caribbean. Room service breakfast a charge if you wanted an egg, Johnny Rockets charged for lunch and dinner, couldn't find a decent hamburger on the boat that was" free", hamburgers were precooked and left steaming in a bowl of water. Lobster in dinning room a real let down tasted like it was held a long time. Last night of our cruise an employee phoned the cabin and asked how our cruise was, I let her know of our upsets she offered a small ship board credit, I said okay, but not even five minutes later another employee phoned back and took it away, Wow! Read Less
7 Helpful Votes
Sail Date: December 2016
We went of the oasis last year and had a great time so decided to try the new Harmony- bigger, better- right? Not so much. We have been on other cruises (Disney, celebrity, royal) and modestly high expectations and were quite ... Read More
We went of the oasis last year and had a great time so decided to try the new Harmony- bigger, better- right? Not so much. We have been on other cruises (Disney, celebrity, royal) and modestly high expectations and were quite disappointed. We did not see more than a handful of staff that appeared to actually like their jobs. Most were just going through the motions- at the buffet and solarium we were NOT ONCE asked if we wanted a drink. It's not that there were not waiters but none took initiative to actually serve. At the flow rider there were a couple of staff that were absolutely amazing while the others were disinterested. We saw the staff have 3 fights over breaks that held up the line on the water slides, abyss, and flow rider. My-time dining was a joke- we did not have reservations and were told it wasn't mandatory until we tried to eat. Had to fight to get a seat daily and the last night we were told they were full!! For the night. Lol. What were we supposed to do eat? Fortunately we befriended someone in the dining room and got seated within 5 minutes. The ship is great with lots to do with beautiful rooms. If you have experienced other Royal ships, I recommend you adjust your expectations. I sum up our trip as this- we were diehard Royal people and now instead of booking of 2 more cruises onboard we are going to see what other options are out there. Our stateroom attendant was new and really didn't know what he was doing. We asked for 2 wine glasses a day to be brought to our room so he brought us a tray with 20. There was nothing to ruin our trip but definitely lacked the wow factor. Read Less
4 Helpful Votes
Sail Date: December 2016
From start to finish this cruise disappointed on every level, having sailed with RCI out of Southamptn Venice and Barcelona the porters at the ports couldn't be more helpful but Miami all they are concerned with is their tip and if ... Read More
From start to finish this cruise disappointed on every level, having sailed with RCI out of Southamptn Venice and Barcelona the porters at the ports couldn't be more helpful but Miami all they are concerned with is their tip and if it isn't sufficient then watch out cases, we lost 1 and the people who we were travelling with used a different porter and the lost 2 all replaced by Royal Carribean but we were not the only people effected. The ques at customer service rep endless. Attire on formal night in the main dining room ranged f Shorts an gym tops to tux's and the people dressed less than casually looked down on those who had dressed smartly, what happened to Royal's dining rules? having booked my time dining well in advance of this cruise every night it was a problem to find us a table and on more than one night the waiting staff in the restaurant gave the impression you were an inconvenience and service was slow, one night 4 rounds of bread were offered before the starters arrived! Booked to see the musical Grease but turned up to find anyone had been let in and no seats again we were not the only ones and after complaining again another showing was added to the schedule. We stopped at St Marten and Puerto Rico and enjoyed just getting off the ship.and wandering around, St Narten was all hard sell by the numerous Jewelry shops but Puerto Rico was the real find, especially trying a Piina Colada in the bar it originated from. The final stop was Labedee Royal's own part of Labedee where there are many things to do from snorkelling to zip wire to train roller coaster ride, all very busy and expensive and need to be booked pre cruise. However the sun beds a were free unless you want a cabana and these need to be booked on embarkation. lunch was transported from the ship and I have to say RCI do I'd an excellent job, food was plentiful and hot. Th cabin was spacious and well looked after and Jennifer in the schooner bar was a delight and epitomised the attention to detail and professionalism normally seen by RCI staff. Will probably be stuck in,g to med cruises from now on! Read Less
4 Helpful Votes
Sail Date: December 2016
This is the newest Royal Caribbean Ship with over 6,000 passengers. The facilities for kids were great. There was so much to do. The shows and attractions were so good for most and children will be kept busy. The shows were appropriate ... Read More
This is the newest Royal Caribbean Ship with over 6,000 passengers. The facilities for kids were great. There was so much to do. The shows and attractions were so good for most and children will be kept busy. The shows were appropriate for all ages. The boat is beautiful and well appointed. My disappointment is very picky which I admit. I am use to higher end service and not paying separately for everything. Soda and coffee package was $214 for one person. Internet was over $100 for the slower package. You get a room card for your door but it you want their wrist band instead of hold a card, you pay $4.95. To use the showers in the workout room, you had to join. Very lame. There was also an odor in the workout facility that remained all week. It smelled like cigars. The onboard communications were LESS than adequate. The daily sheet was hard to read and did not stress important items like when to return to the ship on port days. The most aggravating thing was trying to fix problems. Call customer service(the suggested way to resolve solutions) and NO_ONE answers the phone. I tried at 10:30PM to get another pillow, no answers. For the first 4 days there was a constant wait at the customer service desk of 15 to 20 minutes. There were 7 or 8 stations for customer service but normally only 3 or 4 had employees solving problems. So just wait and twiddle your thumbs waiting. Specialty restaurants were booked about 2 months before the cruise. They advertise loads of restaurants but that is including paying for Johnny Rockets and having a few quick bite venues. So it was the little things that I did not like. But I do give them credit that the shows, facilities and things to do for kids was very good. I miss the library and onboard computers. I would only go on this ship if I had my grandchildren with me. Read Less
14 Helpful Votes
Sail Date: December 2016
This was the first cruise for either my wife or myself. We went as a group with friends. Hanging with our friends was the best part of the trip. In summary we enjoyed the ship itself (minus a few annoyances). I don't know if ... Read More
This was the first cruise for either my wife or myself. We went as a group with friends. Hanging with our friends was the best part of the trip. In summary we enjoyed the ship itself (minus a few annoyances). I don't know if cruising is really us. There were enough things that were below our expectations that I doubt we will do it again. Read on if you would like to know what they were. The ship itself is very impressive. Being new it still has the shine of a new penny. There are lots of activities and shopping opportunities. I'm not a shopper so those held no value for me personally. If you do enjoy shopping for premium goods the ship has you covered well. There are areas of the ship that will meet most demographics. I'm very glad they had the forward bow sundeck where children were discouraged from going. That made for a pretty quiet refuge to hang out when you didn't want to be in your room on sailing days. Being around the pools was the expected madhouse of people. Not a complaint mind you. If you like the quieter areas you won't be hanging around the pools. Towards the rear of the ship is the sports area. Flowriders, huge slides, zip line, ping pong and the kids lounge. One of the most fun and noisiest parts of the ship. That area was the most crowded on cruise days. Towards front are the three water slides. Aside from a few rude kids that wanted to break through the line to ride as many times as possible its a fun diversion. Dining: The dining experiences overall were not up to my expectations. The main dining hall service was great but the food temperature was always way under what it should have been. Barely warm prime rib doesn't send the right message. The Windjammer is what I would kindly call "corporate catering". The kind of food you would get at your corporate holiday party. At least it was hot. We had dinner one night in the forward dining area and it was much the same as the Windjammer. Nothing special but it was a buffet and it was hot. The pizza place on the promenade deck I thought was pretty bad. I've had frozen pizza that was better. Normally I wouldn't have gone there but during the off hours most of the other dining options close. It was one of the few places serving something hot at the time. That is something to keep in mind. We were coming from the west coast so it took a few days for our schedules to align with ship time. For the first couple of days finding something to eat later in the evening that wasn't a sandwich or danish was impossible. Ordering room service on a ship with 6000 guests proved to be futile. Each time I placed an order I would get a call on the phone 15 minutes later saying it would take 2hrs for delivery. That was more than a little frustrating. During the cruise we purchased the 3 night premium dining package. We used the first night for Sushi. It was equivalent to a reasonably good sushi restaurant on shore. The salmon was very fresh and tender. Our second premium dinner was at 150 Central Park. This dinner was the high point of the entire trip. The service was very good. The food was also very good (and at an appropriate temperature). We enjoyed it enough that we decided to go back and have dinner there again and canceled our reservation for Wonderland. We ordered pretty much the same items on the second seating. Boring but OK, it was the best food we had on the ship. Entertainment: The entertainment was better than we expected. The shows on board were well rehearsed. The "Fine Line" which was a cirque du soleil style show was our favorite. The wife really enjoyed the ice skating shows. Grease was better than expected. I was afraid it was going to be cheesy but they did take it seriously and did a good job of representing the story on a small stage at sea. Walking around the ship is a treat. There are so many different areas to visit. It will take a couple of days to see the majority of it. The green space (Central Park) was our favorite part of the ship. We strolled through and sat in there a number of times. Excursions: In Hatti we tagged along with our friends who were in a Suite on ship. We spent the day in one of the private bungalows along the beach with a view of the ocean and the ship. This was a nice relaxing day. The mid day bbq was barely OK. Food again wasn't the strength of this cruise in my opinion. In Jamaica the excursions we signed up for were canceled at the last minute with no warning. We had to choose again so we signed up for a trip to the falls and dolphin cove. Don't do either of these. Just don't. The falls was not what I expected based on the description. It was a hike up through the falls. Not a gentle hike but one that was more like a rapid ride but against the current. It was crazy crowded. We didn't walk in the falls since my wife is somewhat afraid of water. We hiked along side the falls and saw a number of people have trouble with the hike. Some had to stop short of the top. The description should have been much more clear on what you were going to experience. There were many shops setup along the way at the falls. Very high pressure from everyone to peddle their wares. Be ready to play along. Dolphin cove was much closer to what I expected I'm disappointed to say. The description here indicated it was a swim experience and show. There was no show. Only a swim experience. I'm not at all an animal activist but I can see after spending time in a place like this how you can become one. Just don't go there. It is a depressing place to visit. The best part of this day was sitting down and talking to the tour guide about Jamaica. She was real and warm and a delight to converse with. If I go back to Jamaica I want to go and just hang out with the real people Jamaica and enjoy their kindness and stories. Our last shore excursion of the trip was Cozumel Mexico. Be ready for a full blown tourist trap of shopping. Not really our thing but it was fun to walk and browse. On the plus side the hawkers were much less aggressive than in Jamaica. We spent some time walking around and found one of the lesser traveled restaurants to have a light lunch. The food there was very good. Everything was fresh and well seasoned. Four of us had lunch and plenty of drinks and the bill was under $90. Also a bargain in comparison to all the upcharges on the ship. The Compass App: The app is a hot mess. I can't be any kinder there without going into total rant mode. I just can't see how a company that would spend over $1 BILLION dollars on a ship would allow such a piece of crap like that app represent it. Here are the top of the low points. (paid) Chat.. No group chat. Want to see where all the members in your party are? Tough crap. You have to message them individually. The second and more fun part of that is hey, your message didn't go through. They may get it later in the day or even tomorrow. Who knows. They won't get them after you get home because the app doesn't work off ship. You don't get to see how bad it is till you are onboard. The reliability of the application as a messaging tool was a total fail. Booking excursions and onboard actives was no better. At best they were hit and miss. Maybe it would work, maybe it wouldn't. Not good. The App falls short in other areas - it doesn't have any maps of the ship nor does it list the times the restaurants are open. These are simple things.. Simple things done so badly that they should turn that the app off and have you use the kiosks located around the ship. At least they have a map and can help you find something. Sorry, I guess I did go into rant mode afterall. Well, the app is THAT frustrating. Once you go on a cruise and try to use it you'll know exactly what I mean. The rest: All of the crew I interacted with on the ship was kind and gracious with their time. I ran into the botanist for Central Park on a stroll and enjoyed a good conversation about what it takes to maintain a really beautiful green space at sea. Elevators - This was a main area of frustration. Take a poorly programmed elevator system and add a ship full of rude people and you end up with one very frustrated guest - ME. There is LOTS of room for improvement with how the elevators are setup. A ship with 17 decks is going to be reliant on elevators. They really need to put some effort into making that a better experience. My advice there is to get a stateroom on the floor you expect to spend most of your time. Avoid the elevators and if its only a deck or two away, take the stairs. Read Less
2 Helpful Votes
Sail Date: December 2016
We chose this cruise because it's the biggest and most innovative one in the world. We wanted a brand new ship with lots of amenities and advance technology. We truly liked the modern features, arts and decoration of the cruise. We ... Read More
We chose this cruise because it's the biggest and most innovative one in the world. We wanted a brand new ship with lots of amenities and advance technology. We truly liked the modern features, arts and decoration of the cruise. We loved the layout except floor five (the promenade). Too many things were crunched at the same floor: gift shops, restaurants, bars, customer service and bionic bar. The cabins with balcony were quite small, but the ones with oceanview seem larger. The dining room was quite big covering three floors. Most of our breakfasts and lunches were on the Windjammer. The best place to dine and lunch was the Solarium bistro. At the dining room most meals arrived warm or almost cold. The food was good, but not impressive. We enjoyed all the shows onboard and I loved the Fine Line. If you like La Nouva, you will love this show with acrobats, gymnastics and synchronized swimmers. Unless you want to shop upscale items, these shops would not appeal to you. There's only one Logo gift shop and they do not have much items. Do remember all your toiletries. Read Less
4 Helpful Votes
Sail Date: December 2016
Ship is very large and getting on and off the ramps feel a lot more of a incline and decline perhaps they size of the ship..also elevators where crowed especially at dinner or boarding and disambarking and if in a wheelchair good luck,my ... Read More
Ship is very large and getting on and off the ramps feel a lot more of a incline and decline perhaps they size of the ship..also elevators where crowed especially at dinner or boarding and disambarking and if in a wheelchair good luck,my time dining always a long wait and the service has a long way to go to do it rite I think there is lots of training staff teaching new people the ropes,ship was very clean and had great features such as your location on there screen info boards,I had a skye suite supposedly with better seating for shows but that was a joke,perhaps star class had there genie who did save seats..room was nice but fridge was empty and you had to order soda or water for it no drinks available unless room service but skye and star had free wine and beer all day and cocktails at night 5 to 8:30 and they where mixed strong not like the ones you buy,food was so so had much better on other cruises,most crew members where friendly some didn't understand the English language,if you have any issues with walking I suggest a cane or a wheel chair and forget about the stairs,overall I had such a better time on the allure,the robot bar is sort of a gimmick plus my drink was bad,the elevator bar another gimmick and nothing else,zip line a whole 6 seconds of fun,rock climbing was closed rough seas ,grease was so so but Columbus was great,overall wouldn't do it again rather do allure or oasis,room with loft was nice felt less like a ship and more like home,cabin Stewart was ok loved to watch cops on our tv while we watched seemed odd but didn't mind it,the crew was trying hard but they definitely need more training...casino wasn't bad so get your 1000 point quick stay drunk for free and get bucks off next cruise. Read Less
1 Helpful Vote
Sail Date: December 2016
This is a new ship and they haven't got the kinks worked out yet. on oasis and allure you hardly know there are 6k+ people on board. not so with harmony. you were in a line with each one at some point. we had a reserved time for ... Read More
This is a new ship and they haven't got the kinks worked out yet. on oasis and allure you hardly know there are 6k+ people on board. not so with harmony. you were in a line with each one at some point. we had a reserved time for " my time" dining, one night we waited for 45 min. To get seated. other nights 10-15 min. We found the shows to be fairly bizarre. although you saw a lot of movement and energy, the plot of the water show and ice skating show were pretty strange. the start if the water show had a man spinning in a circle for about 10 min. strange....the ice skating show had juliet (from romeo and juliet, drinking poison, going up to heaven, and then descending into hell with fiery creatures. the water slides looked to be very fun for adults and children alike. Read Less
5 Helpful Votes
Sail Date: December 2016
Overall, our experience can be described as good but not great. We had very high expectations for this cruise. We sailed on the Oasis in 2010 and the NCL Escape in April of 2016. This cruise was our least favorite of the three but we ... Read More
Overall, our experience can be described as good but not great. We had very high expectations for this cruise. We sailed on the Oasis in 2010 and the NCL Escape in April of 2016. This cruise was our least favorite of the three but we still had a nice time. We are a family of four which includes a 5 year old and a 19 month old. Embarkation was not as pain-free as described in other reviews but this may just be circumstantial. The security line was a complete disaster with three different lines funneling into one security line. Madness ensued. When we finally got through, we walked to check-in which was well organized, however, we were checked in by an agent and it must have been her first day on the job. It took four agents to help her check us in. We had checked in on-line in advance but this didn't seem to matter. Overall, after parking, it probably took about an hour to get on the ship. Once we were on the ship we were very impressed. The ship is obviously brand new, very clean and it is enormous. We had purchased a 4-night dining package but they don't let you choose the restaurants for the package until you are on the ship. So the first thing we did was wait on the line to choose our restaurants. This took about an hour. Stateroom- The room was tiny. We had a ocean view balcony cabin for the four of us and it was a huge mistake on our part. We should have opted for a bigger room. The bathroom is tiny. There was ample storage space, however and we were able to easily fit everything we had unpacked and store our suitcases under the bed. Our state-room attendant Ricardo was great. He had his hands full with us and was very helpful and attentive. Dining- We are foodies so we only ate in the main dining room one night (2nd night). The food was pretty horrible. We both got the halibut and were very disappointed. Jamie's Italian - This also was not very good. I wouldn't go back. Chops - Absolutely awesome dinner. I had the NY strip and my wife had the tuna and we loved it. We ate there again on the last night (without a reservation they seated us on the patio at 9pm). We had another great meal. We both had the branzino. We brought two bottles of wine with us and would definitely recommend doing this. RCCL says only 2 per stateroom were permitted but they didn't enforce it at check-in. We should have brought more. Wonderland - So disappointed. We had heard great things but the food was mediocre at best. The decor was very cool but that was about it. The food was presented well but lacking quality. We were confused about the menu and couldn't really understand our waiter. He really didn't let us order anything except our mains. He just brought over the apps and we wouldn't have ordered them had he given us the opportunity. For the main I got the halibut and it may have been the worst piece of fish I have ever had in my life. I sent it back. They brought out some other fish (I forgot which one) and it was better but still not good. 150 Central Park - This was a great meal. We both had the black cod and loved it. We tried to go back again on the last night but they were fully booked. Izumi - We were surprised that it was empty. We had reservations but we were one of only a few tables with guests. I only ate rice because I caught a stomach bug and I wasn't feeling well. My wife got two sushi rolls and said they were good but the pieces were too small. Park cafe - very disorganized and food mediocre. Water machines didn't work properly, the ice dispenser was out of order the entire week and it was always pretty crowded. It is a good spot to get coffee or other "free" stuff but it was nothing special. Windjammer - This was complete chaos. I would suggest that RCCL looks at how NCL does the buffet on the escape and just copy it. There are people going in every direction, the food was gross and it was impossible to get a table. We didn't really have many meals there....just brought the kids there for dinner. Kids Center - There are not many reviews about the kids center. We had a good experience on this ship. Our older daughter loved the kids center and preferred to spend most of her time there when they were open. The counselors were nice and check-in and check-out was a breeze. The nursery for the baby was also great. The counselors were very attentive and really seemed into the job. If you have a baby and plan to use the nursery I would suggest booking your entire week as soon as you get on the ship. They only allot each baby 15 hours for the week. On the third day you can book extra slots if any are available. We met parents who waited too long to book and couldn't get reservations at all. We love our baby but we also love to dine without her so this was important for us. The costs add up too. It was usually about $24-$32 per night. Pool Deck - The pool deck was great. There was a kids area with a splash pad and hot tub, then a adult pool and two family pools. There were always lounge chairs available. Compared to the NCL escape, the Harmony had a much better pool deck. Abyss - This was a lot of fun. Went down many times. It was much slower than I expected. Shows - Grease - I got stuck behind a poll because I am one of the 5 unluckiest people on the ship and there were 5 poles for people to sit behind. So the right side of the show looked cool but I couldn't see the left side. Fine line - I didn't go but my wife said it was amazing. 1887 - Ice show was pretty boring and didn't really have a storyline. I couldn't wait for it to end. We didn't see columbus. The entertainment and shows on NCL escape were better in my opinion. Ports - We didn't do any excursions. We have been to Nassau a few times so didn't feel a need to get off the ship. At St. Thomas we took a walk through some shops but we have been there a few times too and didn't feel a need to see anything else. We had planned on doing a beach day in St. Maarten but I was sick so we stayed on the ship. I am not a fan of the way the itinerary is structured. Day 2 is a short stop in Nassau. I would prefer a sailing day for Day 2 so you can be out on the ocean and enjoy the ship. Then there were back to back days at port for St. Thomas and St. Maarten and I didn't like the back to back idea. The ports are secondary to me, however, and I really don't give this much weight with my review. Spa - My wife and I are pretty active so we got workouts in. My wife took 3 spin classes and loved them. I ran on the jogging track and enjoyed it. The gym is pretty big and has everything you could want or need for a great workout. There were a ton of treadmills but they seemed to all be filled. Unfortunately in some spots the gym smells like smoke which is coming from the casino. My wife did a spa service and enjoyed it. Staff - The staff was ok overall. Everyone was nice and helpful but seemed overworked and unhappy. We had some in-depth conversations with staff members and every single one of them complained that they don't get any days off during their 7 month contracts. That probably has something to do with morale. Come on RCCL! On the last night my wife and two daughters got extremely ill and were vomiting all night into the morning. I called for extra towels and water and they would only bring towels. I called guest services three times and the med center twice. The med center said we had to come down to be examined but I just wanted them to bring water. They said they couldn't and nothing was open. With over 2000 employees on the ship, this was very disappointing and made for a horrible ending to the vacation. Overall - Overall, we preferred the NCL escape over the Harmony. We probably wouldn't sail on this ship again, and if we do we would get a bigger room if we could afford it. Affording it may be an issue too because we felt like RCCL had their hands in our pockets the entire trip. Everything is an upcharge or just grossly overpriced. For example, if you want to purchase any pictures of you and your family by RCCL, they charge $20 per photo. Unreal! They had a "60%" off sale on wine but they jack up the prices by about 80% from retail and then take 60% off of that. NCL seems to be a better fit for us and I wouldn't run back to sail RCCL again. Read Less
7 Helpful Votes
Sail Date: December 2016
This was our 11th cruise. We were excited to be on this amazing ship. It is truly beautiful and feels like a resort at sea. But overall , once we got passed the glamour of te ship there was a mixed bag on board. First embarkation took ... Read More
This was our 11th cruise. We were excited to be on this amazing ship. It is truly beautiful and feels like a resort at sea. But overall , once we got passed the glamour of te ship there was a mixed bag on board. First embarkation took us over an hour to get on board. We had no problem checking our luggage. We breezed througfh security and check in and then went upstairs to a waiting area to wait our turn to board. It was like Disney, with lines and assigned sitting areas. Masses of people with some trying to find some advantages by disregarding instructions. Once on board the cabins were not available until 1:00. The common areas were crowded with no seats available. We went to the Park Cafe for lunch and there was a long line. We eventually got in and the food there was good. I especially liked the sliced beef sandwhiches. Our cabin was well laid out and was kept very clean by our room steward who was excellent. Dining was disappoining and at best I would say the food was fair. The dining room food was decent but not great. Our server was excellent at night and we had assigned seating so we had the same server every night. During breakfast and lunch with no assigned seating the service was poor. The servers seemed harassed and it was difficult to get their attention. Getting into the dining room at breakfast aand lunch is a frustrating exeperience with lines and having to wait while empty tables seem to be available. The Windjammer buffet is poor and the quality of the food there is spotty. It gets very crowded at meal time. The Indian food is good if you like that. Hamburgers were disappointing. The fresh salad was good. But overall it was one of the worse buffets we have experienced. Also it was only open during meal time which was surprosing as on other ships there was something oferred here most of the time. The pizza on board was awful but I didnt expect much. On the other hand we loved the hot dogs at the Hot Dog place on deck 6. We also tried two specialty restaurants. We thought Jamie Olivers was excellent and had a wonderful meal there with a great waiter. Our experience at Chops was terrible. We were seated promptly for our 8:00 pm dinner reservations. We got our appetizers fairly promptly but didnt get our entrees until 10:00 pm and that only after we compalined. My steak was ordered medium rare came out well done and was sent back. My wife's porterhouse looked like something you would feed a dog. Our friends veal chop was well done on the outside and raw on the inside. Baked potatoes were hard and not cooked fully. Overall it was a disaster, so much so that the chef came out to take notes of all that was wrong and we were credited with the meal cost. But it was not a happy night. The highlight of the cruise is the shows. They were first class with every talented people amd beautiful costumes. We loved Grease, the Aquatic show and the ice show among other entertainments. Music on board is first rate but it would be nice if music was available on the ship other than at the pool in the daytime, Also the live music at the pool was very loud one of the days. The casino on board is large for a cruise ship with table games aand slot machines. But it's like most casinos and has a habit of sucking money. But I didnt expect anything else. They also have a non smoking section which makes it nice if you arent a smoker. Sevice on board was again mixed. There were long lines at Customer Services especially towards the end of the cruise. The drink waiters were very good. We had been to these ports before so nothing really surprised us. If you have not been on a cruise lately note that everywhere there are places for shopping. When you get off the ship you encounter shopping areas designed to take care of cruise ships. Also on board there are lots of stores and sales so be prepared. Prices were generally very good and if you want to shop you could do a lot worse. Disembarkation was again a very frustrating experience. You are assigned a group number to leave the ship. But they don't make announcements ship wide of what numbers should leave. The result is that people leave the ship too soon and then can't go down to where there lugage is as its not available yet. So people stack up off the ship without being able to go down to get their luggage. There is limited seating here. So if you get off the ship too soon you wind up standing waiting for your luggage to be available and being able to go down and get it. They allow you to carry your own luggage off the ship and if you are able to do that you can just go. Next time if possible I would try and do that. Anyway we had group number 2 as we asked to leave early. The called groups 1,3,5,7 and 9 before us. Stupid. We eventually were called and our luggage was in a designated area and was fairly easy to find. There were no lines at customs but the customs officer told us in another hours there would be long lines to go through. We parked in the designated parkeing area during the cruise. Parking was $15 a day and we had no issues. Overall the ship is beautiful. Food needs to be drastically improved and the dining room staff needs to get more effeicient with a better attitude for some. I think I would prefer a smaller ship next time. I also think that Royal Carribean can do better as I have been on other ships where the food was great and all the staff friendly and attentive. Read Less
Sail Date: December 2016
Have previously sailed on Oasis and Allure. Booked a cruise on Harmony while sailing on Allure. Our cruise left Fort Lauderdale on Des. 3. Boarding was quick, got our stateroom 1pm. First impression coming onboard, no smiles from the ... Read More
Have previously sailed on Oasis and Allure. Booked a cruise on Harmony while sailing on Allure. Our cruise left Fort Lauderdale on Des. 3. Boarding was quick, got our stateroom 1pm. First impression coming onboard, no smiles from the crew. Crowded in Winjammer, the same all the cruise. Had my time dining on deck 4. Had to wait in line every night. Sitting in the same section for dinner, food good, service ok. Had breakfast in the restaurant on deck 3 the first morning. Waiting for the waiter for 20 minutes, anorher 15 minutes waiting for the food. Bad experience, service not up to RCCL standard. The crew seemed tired, too few. Officers not visible, diamond club a dissapointment. Not the usual recognition of crown and ancor members. Theatre had sad colors, and colors around the ship a bit cold and unfriendly. Shows were good. Will not try Harmony again. Not as good as her sisterships. Read Less
Sail Date: December 2016
The Harmony of the Seas (12/03/2016) is without question the ship with the best facilities of any we have sailed before. We have sailed in excess of 30 cruises! Entertainment was wonderful, The food in the specialty restaurants was good, ... Read More
The Harmony of the Seas (12/03/2016) is without question the ship with the best facilities of any we have sailed before. We have sailed in excess of 30 cruises! Entertainment was wonderful, The food in the specialty restaurants was good, however everywhere else was just ok. We had a suite and spent most of our time at the Coastal Kitchen. At the Coastal Kitchen we had Steve as our waiter and he was great. The chef came out every night and asked how everything was (we liked that). The only suggestion I have is they change the menu more often. We interacted with many crew members who were very good, however we also interacted with many who seemed untrained especially in Customer service. While dining at Jamie's Italian we witnessed a cruiser get so upset the started to scream for the manager and threw his plate down on the table. This situation was not handled very well, the staffs lack of training made the situation even worst. I did not like the cabin railings going from wood to metal! Read Less
Sail Date: December 2016
Have been on this class ship and enjoyed it very much but NOT the Harmony. Our room steward was excellent as was our waiter and assistant waiter in the assigned time dining room. We lucked out!!!!! There were so many little things that ... Read More
Have been on this class ship and enjoyed it very much but NOT the Harmony. Our room steward was excellent as was our waiter and assistant waiter in the assigned time dining room. We lucked out!!!!! There were so many little things that were not attended to which we could really tell the difference. For a new ship I didn't feel it was clean NEVER saw the staff cleaning anything . The epoxy was coming off of the pool floor already. On the running track there was a steel beam (several) out in the track ( whoops). Glad I was paying attention. We had wine delivered to our room but NO wine glasses. Also no door hangers to request room service had to ask for those also. I personally think that captain Johnny doesn't have control over the officers on his ship to keep his ship in Top Shape. It was the talk of every day all over the ship what a mess the Harmony is. Too bad because it is a beautiful ship like its sisters ship the Oasis and Allure. Maybe all the complaints will get back to the appropriate people and the ship service will improve. Read Less
Sail Date: November 2016
I chose this cruise for the new ship experience. As it turns out, I don't need all the bells and whistles such as slides, merry-go-rounds, etc. I did miss terribly not being able to smoke on my balcony and not much thought is put ... Read More
I chose this cruise for the new ship experience. As it turns out, I don't need all the bells and whistles such as slides, merry-go-rounds, etc. I did miss terribly not being able to smoke on my balcony and not much thought is put into the locations of the designated smoking areas. While I know smokers are in the minority, we do pay just as much as anyone else for our cruise experience. I guess because of the drink packages, they feel they have to make more money in another way by charging almost $30 for two alcoholic beverages to those who don't have the package. Needless to say, we didn't have too many of those. In the old days, the spa tried to hard sell everyone on buying the products. Now they put the spa treatments "on sale" prior to the cruise and then pressure you to upgrade your service as well as buy the thousands of dollars worth of products. Not what I call a relaxing peaceful time in the spa. Read Less
5 Helpful Votes
Sail Date: November 2016
We are almost Diamond plus. We had booked 6 o'clock dining and shows on board last November. As always when we boarded we went to the dining room to see our table and were told we had any time dining. We showed the staff in the ... Read More
We are almost Diamond plus. We had booked 6 o'clock dining and shows on board last November. As always when we boarded we went to the dining room to see our table and were told we had any time dining. We showed the staff in the dining area that we had it on our booking confirmation. We were told NO sorry go to another deck and see what they can do. Got to the next deck sorry so back to the previous deck and get the name of the person who told you to come here. we were told our only option was to take anytime dining and then request that table every night but you had to eat between 5 -5:30 Then all heck broke loose there were unhappy people everywhere Then we were asked by the staff for our option?? What we wanted was the 6 dining we scheduled 11 months before. Finally we got together with a couple behind us and after 2 HOURS at least 4 times between floors we got our 6 O'clock dining. Many people had to eat at 5 -5:30 anytime dining or you did not eat in the dining rooms. We were stupid enough book for next November Sorry no 6 O'clock dining left show up and eat at 5. Being Loyal gets you nothing on this cruise. Next we went to the pool area. We asked for a swim shirt for my husband that we have purchased previously and were told the only option was small women's they did not get the shipment. These were the same guys who did not know there was an adult pool on the shipment which was around the corner from their shop and when the shops opened we tried to buy a small Harmony Ship ornament i sorry we did not get our shipment, It is Christmas Royal Caribbean. In the diamond lounge you can your free frozen drinks with liquor but no virgin frozen drinks for you??Go figure. Many people had to eat at 5 -5:30 anytime dining or you did not eat in the dining rooms. Harmony you were no ready for us. Does any staff member of Royal Caribbean read these reviews. Read Less
12 Helpful Votes
Sail Date: November 2016
For a ship this size, embarkation and disembarkation were magically smooth. There was a little bit of a queue to be expected, I uploaded my sea pass photo in advance, not sure that made any difference but why not get it done online if you ... Read More
For a ship this size, embarkation and disembarkation were magically smooth. There was a little bit of a queue to be expected, I uploaded my sea pass photo in advance, not sure that made any difference but why not get it done online if you can? That also goes for making reservations for dining and entertainment ahead of boarding. Can't stress that enough. You can always make changes onboard like wait list your seating for dinner or shows for a different time or place, but at least start with something. It seemed our reservations were changed or eliminated a couple times - once when the ship automatically rescheduled a cancelled show at the aqua theatre. Using the Royal IQ app (onboard) it appeared our dinner reservations were cancelled as a result of the show time change, but when I called the restaurant to inquire they still had our reservations on hold. You can't always trust the app. But as an example of the Oasis Class compared to smaller ships, making reservations is something you'll need to do if you want to experience as much as you can with as little waiting as possible. I saw many lines of people waiting for shows and dinner. In every case those lines were for walk-ups without reservations. I don't recall waiting in any lines for shows or dinner. I'm not sure I love pre-planning so much and making so many reservations for things but it was great to have so many things to do, so...? Regarding shows and dinner...the shows were the best I've seen on any ship, ever. The venues helped make that happen as much as the talent. Obviously you wouldn't have a water show without a ship that has that type of theatre. The 1886 ice show and tech-visual effects, and similarly the Fine Line was amazing. WOW+ I was surprised how much I enjoyed Columbus The Musical. Really creative and well done with set pieces that moved along with a projection screen for really cool effects. And so thankful to have had reservations in most cases, arriving before they opened the floodgates to a long standby line of guests waiting to attend. We ate at the MDR once for lunch and twice for dinner. We had My Time Dining so never the same wait staff. We just happened to eat on all three levels, Silk, The Grande, and The American Icon. The only difference is the decor. My Time Dining does take a little away from the experience, trading convenience and flexibility for more personalized service and familiarity. The servers were extremely busy but brought everything we asked for. However I missed that friendly, genuine smile and ultra-attentive service. Remembering other ships when I'd ask about which item to get and they'd surprise me with both? Don't have room for dessert - you got one anyway. That didn't happen here. A second lobster tail? Maybe if you asked. Speaking with a couple returning to their rooms after dinner who identified as Diamond+, they said this was the first time the server wouldn't bring them surf & turf, i.e.: beef with the lobster tail, their server explaining that they could have the beef the following night. And maybe this is getting too nitty but it reminds me of when I asked about a veggie burger patty at the Windjammer once at lunch. They said I could get one downstairs at Mini Bites. So I did, and I waited in line down there and asked if they would make one. And they did, and I brought the patty on a plate back up to the Windjammer to make a burger to eat with the rest of my family, but I just believe that on a smaller ship the kitchen might have offered to get one for me. All in all, I got a veggie patty and it was awesome. I didn't really mind going downstairs. Did they WOW me? I guess only in the sense that they had veggie burger patties off menu that I was able to get. I really appreciated that accommodation. The bartenders were BUSY. No doubt the drink package is a bar staff grinder. Most of the people ordering drinks seemed to have the package and the bar staff could barely keep up - but they did and bravo to them. But honestly I bet the premium bev package is a bartender's nightmare. It provides little opportunity to WOW your customers, virtually no opportunity for additional gratuity, and no economic pressure to control customer volume. I had the package and loved not thinking about what I was spending. But I see that my pleasure comes at a price, not just to the bartenders but to me as a customer lacking that personal interaction with someone that I might like to know more about from a country far away. Frankly in this environment I was just as satisfied ordering drinks from the Bionic Bar. But the robots don't ask you how the drink tastes, or if you want to try something new, or how your day is going...and the human bartenders really don't have time for that either. I tried to be the most patient and considerate customer at the bars - waiting to be recognized in turn, and giving my decisive drink order without the need for consultation or delay. I received great service if you're judging that on the simple question of if you received your drink without a terribly long wait, prepared as requested. But pretty much no one had time for chit chat and that was a difference I recognized on the Oasis class. Choices! There were a lot of places to eat and enjoy the entertainment and most all of it was good stuff. The Solarium Bistro and Park Cafe were wonderful complementary options. Mini Bites was fun too. Escape the Rubicon, Jazz on 4, The Attic, The Bionic Bar - smaller ships don't have the room for so many individual venues. Instead the smaller ships have more generic, flexible spaces that are used for multiple purposes throughout the cruise. That's not as exciting as walking into a new venue each day of the trip and still having venues at the end of the cruise that you didn't have time to visit. If there was one thing different, I missed having a midnight buffet on the pool deck. The daytime pool contest like belly flop were held at the aqua theatre so it was less obvious and I missed it, but I saw it later on the TV. Some other ships would roll out a grill by the pool for lunch where on this one there was a grill going most of the day at Mini Bites. So the need for impromptu buffets and interruptions to a pool day for contests is no longer needed to meet the requirements of food and entertainment expectations. On Oasis class it's all built in. But that can also seem a little less WOW because it's always there. The surprises are minimized. Or depending on how you look at it, a little more WOW because it's always there and you know what to expect. Ports and shore excursions? I didn't get off the ship in Nassau, the time in port was too short. But it did seem like a bit lighter morning by the pool so for that I was thankful. We did RCI's Discover Scuba Diving in St. Thomas and LOVED it. It was my first time scuba diving and while very nervous about it all, I am so glad to have experienced it. I almost can't believe it happened. THAT is an excursion that I would recommend and an experience that you can't have every day. WOW+. We took Bernard's Tours in St. Maartin on a private van. Our driver probably took us to the same places that the group tours go but it was worth the extra money to have a break from all the other passengers for a day. And Bernard's was great but you couldn't book with them for a private tour through the RCI website. I prefer to book through RCI for the peace of mind that I won't be left behind if the tour runs late. That was definitely on my mind on this tour with us stuck in heavy traffic on our way back to the ship. But of course Bernards probably knew exactly what to expect and everything was perfect. Cabin? We had a D3 larger balcony, loved the extra space outside. Of course the ship is new so everything was in great condition and in good working order. Nice size space, calming interior design, more than enough hangers and drawer space for 2. Comfortable bed, great linens. Cabin attendant always had a smile, kept the bed made, fresh towels and bathroom clean. At the beginning of the cruise we asked for extra pillows, robes, and an extra comforter. No need for ice. She was on it and that was about the last we interacted other than smiles in the hall. There was a sewage poop smell occasionally, that signature smell that mysteriously comes and goes from time to time in a ship cabin or on a particular deck. I never quite know why that happens. Oh, I should mention that the room service menu now has a fee for many items. This was kind of disappointing. Not that I care about a few dollars, but that RCI does. The change in the room service menu felt a little like the absence of chocolates on your pillow at night. It's not about the cost, or the food, it's about the offering of service and what is included as complimentary in your stateroom. It seems petty but I bet the lack of chocolates on the pillow reduced tips for room attendants. And I bet the fee for room service will reduce tips for wait staff. Loved the water slides, Flowrider, the Abyss slide was okay but not nearly as fun as the water slides. Too many cocktails to endure the carousel on the Boardwalk but it looked neat for the kids. And in that area we ate at Sabor for dinner - it was good enough but shouldn't have had chips and cheese dip at Mini Bites so soon before - ugh, one of many poor choices in the face of gluttony and over-indulgence. We ate at Johnny Rockets for breakfast (no charge) and was a nice change for a made-to-order omelette, very attentive staff there I should particularly mention. Other than the Park Cafe, we didn't spend much time in Central Park. Other than Sorrento's we didn't spend much time on the Promenade. We did spend a fair amount of time in the adults-only Solarium which was a priceless retreat away from the noise. (Although I endured the noise for a $2 per minute massage on a table set up between the kids area and the beach pool. $80 was a small price to pay comparably and a really smart thing for them to do when they are not busy indoors at The Spa.) We saved our last dinner for Wonderland on the final night and I'd strongly recommend that. First, you've got to try Wonderland - it's the most interesting restaurant on the ship. But next, wait until the end because by then you'll have had so much of everything that saving one thing special, one meal that is not overwhelmingly heavy or large for the last night, it was just a really nice way to close out the trip. So thinking back do I need all the extra Oasis Class options to enjoy 7 days on the sea? I don't think I do. But I really enjoyed the variety of food venues and the amazing entertainment. The ship is incredible like nothing I've seen. I had the time of my life and will definitely take another RCI cruise. But my sights are next for the Quantum Class or (I keep saying it) am I ready for a switch to Celebrity? I've been WOW'd with options and technology on Oasis class, but may need to step to the side a bit if I want to experience the WOW of meaningful interactions with crew, maybe a surprise taco night on the top deck, and a bit more personal attention in the future. You just can't have it all, all at the same time. PS: Not specific to any class of ship but I don't like the concept of prepaid gratuities. Charge me a service fee for staff but don't expect me to consider it gratuity. Gratuities are gestures of appreciation that are personal, customary but traditionally optional - if you take the personal part of a cruise experience away, eliminate the tip vouchers, and leave me an envelope for extra gratuities for someone that WOW'd me? Don't bother with the envelope. I think people know how to show appreciation for above average service. Please don't take staff's opportunity to provide above average service away from them, while also impacting the guest's ability to express gratitude for average (and above average) service. I think this area needs some work that empowers the guests in favor of the staff, who we are all so grateful for. Read Less
Sail Date: November 2016
We wanted to be on the first 7 day Inaugural from Ft. Lauderdale and the second week that was Thanksgiving week. We had a major bump in the second stateroom. We had a problem with the AC/DC. The room had a bad fan motor and could not ... Read More
We wanted to be on the first 7 day Inaugural from Ft. Lauderdale and the second week that was Thanksgiving week. We had a major bump in the second stateroom. We had a problem with the AC/DC. The room had a bad fan motor and could not produce heat for two days. Screws in the door lock ad the lock to the balcony door had fell out. There was a mix up with our dining as were were given MyTime dining instead of Main dinning. This ship was not ready for passengers. Did not like the lack of things for older people to do. This ship is a ship for the youth. Were not allowed to do the Abyss or water slide. Several people were injured in the Abyss. We will be on the Allure in March/April and see what difference it now has. Sailed on the Allure several times in the past including the Inaugural. . Read Less
8 Helpful Votes
Sail Date: November 2016
As a frequent Royal Caribbean cruiser, Crown & Anchor member Emerald status, we were highly disappointed (along with many other travelers that voiced complaints) with many different things on Harmony of the Seas, from original booking ... Read More
As a frequent Royal Caribbean cruiser, Crown & Anchor member Emerald status, we were highly disappointed (along with many other travelers that voiced complaints) with many different things on Harmony of the Seas, from original booking of the cruise until departure. We traveled as a Family with 2 other Families. We drove from Virginia and flew the children aged 18 & 25 (from college). The children were also disappointed compared to the over 15 other Royal Caribbean cruises we have been on over the years. Embarkation and Disembarkation went smoothly. Luggage arrived before dinner & we carried luggage off the ship to get off earlier. Ship is huge and beautiful. Shows sold out before cruise even started, so book on-line as soon as possible. Cabin was beautiful-4 person balcony room-small as usual. Bring extra hangers and a clock, there were only 5 hangers in the room for 4 people. Just sink soap bar and a liquid pump of soap in the shower. Dining was not the quality normal for Royal Caribbean (specific details below). Entertainment was good, Grease show and Journey concert. Aqua show full of technical issues (details below). Many activities cost now (see below for details). Nothing memorable about the Cruise Director, only saw him at Parade and explaining Aqua show difficulties. Labadee and Cozumel were excellent. Falmouth was great until leaving the gated shop area. Local Police were everywhere and I felt scarred the entire time with constant hassling to buy items and the narrow alleys. Recommend no book bags, purses or jewelry when visiting Falmouth area. Very poor area, people and dogs sleeping in the streets and smoking weed. 1. Originally booked almost a year prior to the cruise, we expected to get the best deal. Normally we book through travel agents, but the last 3 cruises were booked directly with Royal Caribbean (thinking we would get the best deals going directly through the cruise line along with booking early for best rooms and prices). However, after final payment was made 90 days prior-I saw deals on Royal Caribbean’s website that were “drastically” lower, almost ½ less, than what we paid for an inside cabin for 4. I called and after staying on the phone for almost 2-hours, we were moved to a balcony room after paying $300 more, and losing all the cabin cash credit incentives ($250). I thought we would be given a free upgrade and/or discount based off the new decreased room prices offered. But had to pay the penalty since it was 90 days prior to cruise and final payment was already made. I was told that a travel agent could have given us a better deal and the cruise line did not want to give us a better deal than the travel agents. I was also told everything would transfer over to the new room, shows, etc. Bottom line-we could have had 2 separate rooms with balconies, or even a suite for less than the price we paid for the one inside room. Learned lesson, the best deals are obtained by those that can wait until 90 days or less to book a cruise, regardless of Crown & Anchor status and/or use a travel agent versus booking directly with cruise line. 2. In the process of switching to the 4-person balcony room, we lost all of the room cash credit on the ship incentives ($250) that were on original booking and one family member was left off all of the originally booked shows on the cruise. When I called to get him added back on I was told all of the shows were sold out and he would have to go 15 minutes before each show and wait in the stand-by line to see if he could get into the show. We were traveling with 2 other families and all were booked on the original shows. I asked to speak to a supervisor, was told the same thing and told to submit a written concern to the cruise line. I did this and 1 day prior to cruise got a call stating they were able to get the one family member at the same shows. Yeahhh! 3. Drink packages concerns. Every day on the cruise I had to call or visit Guest relations to get drink charges (that should have been included with Premium drink package $529) removed from my bill. The worst location was from the Bionic Bar, and Island drinks (Labadee). Also bar tenders seemed to frown upon those with drink packages and intentionally avoided them, unless additional tips were given along with the automatic 18% gratuity added to every bill. I also watched bar tenders ignore people who were waiting, and serve others with burgundy colored SeaPasses first? I assumed they were Suite guests? Also all drinks were very weak, and/or watered down. If ever ordering fresh squeezed orange juice you will be finished with meal before it arrives. Servers seemed irritated when asking for fresh squeezed juice. This was the case every time. 4. The cruise line advertises all inclusive, but each year most of the food options (restaurants, Starbucks, Johnny Rockets) and activities involve a cost. On the daily agenda—every hour, most events had a $ dollar sign in front indicating payment was required. There were only a few activities every hour that were included, and/or free. Most Vitality spa free events were geared towards buying a product, and if you did not purchase a product you were snubbed. One female employee laughed and said she hoped we did not expect to win the free raffle. I honestly think she never turned our tickets into the raffle, only probably for customers that purchased a spa item or service. 5. Examples: Items that used to be free, below charges: -Sauna in gym is $37 per day per person -Cotton candy $2 plus automatic 18% gratuity=$2.38 (for kids—should be free) -Popcorn $2.50 plus add on automatic 18% gratuity -Haircut only (female) no style, no blow dry, no curling- $75 (plus automatic 18% gratuity added on) -7-day Premium drink package with $ service fee (almost $80) and 18% gratuity costs totally $529 per person (listed as much lower) -Non-Alcohol or alcohol drinks on ship- most cost $14 each with gratuity, etc already included -Johnny Rockets -$6.00 plus automatic 18% gratuity (they say all you can eat, but will add on an additional $6 for anything other than fries and onion rings) -Johnny Rockets shake only-$4.50 plus automatic 18% gratuity -Room Service-pay after 11pm & only vegi and chicken wraps are free, burgers, hotdogs etc cost money ordered at any time. -Photos on thumbdrive-$300, or $20 each photo (if more than 10 photos ordered, cannot get both prints and thumbdrive, only one or the other); if ordering photobook they do not have any example books to show you, and you will get it in the mail 6-8 weeks after ordering. -Starbucks-Everything costs, nothing included free 6. Crown and Anchor coupons/discounts: No more free drinks or Royal Caribbean cruise line updates with the Captain for Emerald members. All events listed on cruise were for Diamond Plus members and above. Some only got free drinks (only specific alcohol, not all) from 5-7 pm. During dinner time, so most do not even get to use the full benefits. Coupons that used to be in a book so members could see the discounts, or just keep certain coupons were now preloaded on Seapass, so nobody ever knew what was on there. You had to carry a sheet of paper with the list of discounted items, not many, to remember what was offered. And the staff always acted confused, or it was an inconvenience to give any discounts. The only thing we used was buy one shake for $4.50 plus automatic 18% gratuity and get one free. 7. The Dining room staff was the worst, and we figured it was because tips were pre-paid and they did not have to work to earn tips anymore. Or they wanted us to "pay" to eat in one of the 5 other restaurants on the ship. Wrong food orders were passed out, some orders for appetizers never arrived at all. Medium-well meat was bleeding, ice-cream melted, and water glasses empty never refilled. No communication with servers as in the past (i.e. how was your day, what are you doing on Island tomorrow, etc). Only after we complained to Guest Relations, because we waited over 30 minutes for ordered desserts, and never did receive them, did service improve, then it was over exaggerated, filling glasses every minute only after a sip was taken. We finally got to meet the head waiter, etc, because they hovered over the table the next day after complaint. We also were made to feel guilty because we complained. 8. Tips-Be prepared to start tipping for suitcases to be put on ship at arrival (or maybe your suitcase won’t make it). If you don’t tip after the automatic 18% gratuity, even with prepaid drink packages, be prepared to get slow service, or be ignored completely if at a table, or with others in bar area. Tip for free lounge chairs on Labadee. 9. Shows-The Aqua show stopped 4 times, over 5-10 minutes each time, for technical difficulties. After 3rd stop people left. We went to show on another night and same technical difficulties were in full effect and people once again were leaving. 10. No more Omelets in Wind Jammer, have to go to Johnny Rockets or somewhere else where other breakfast options are not available. 11. Room Service- Only get choice of 3 soups, a few desserts, and vegi or chicken wrap free. Burgers, hot dogs, any pizza type other than a child’s cheese pizza now costs money along with the fee if room service is used after 11pm. Also any room service order will take over an hour to arrive. Very disappointed at the new free menu selection for room service. 12. Don’t expect to be able to get cash from Guest Relations on SeaPass card anymore, you must be able to use the ATM or no cash. Also told we could connect to Royal Wifi free to download photos, but Guest Relations said we would have to pay Internet fee—$24 a day, confusing.. 13. Parade was good, room Stewart was good, other shows were good, ship was beautiful. Recommend smaller ship for better service. Will not go on this cruise ship again. Oasis was much better, not sure what happened here, but from reading other reviews....many are the same. Read Less
2 Helpful Votes
Sail Date: November 2016
We were traveling as a group of 10 - 5 adults and 5 kids (ages 6-9) spread across 3 cabins. This was my first Royal sailing as well after spending the last several sailings on Disney (Fantasy & Magic). We decided to try something ... Read More
We were traveling as a group of 10 - 5 adults and 5 kids (ages 6-9) spread across 3 cabins. This was my first Royal sailing as well after spending the last several sailings on Disney (Fantasy & Magic). We decided to try something different (and something that cost less). This was a Thanksgiving cruise and it was completely full. If you didn't have reservations for everything prior to boarding this ship you weren't going to do much. I need to specifically point our dining room waiters - who saved this cruise from being a disappointment. Their caring attitude, graciousness, and warmth truly counterbalanced all the issues that I encountered. The ship itself was beautiful, there were tons of activities for all to enjoy and the food in the MDR (we were in Silk on Deck 5) was very good. Where the ship failed was in everything else. I had two cabins under my reservation and our friends had one cabin under theirs. I had tried to book reservations for all ten of us under MTD when it opened but was ever able to get it to work. I called Royal and was told to just visit the restaurant when we boarded to get reservations. We all boarded by 12PM and I headed straight to get our dining reservations - 4 lines of people at least 20 deep trying to get issues with their reservations fixed. Installed the Royal IQ app while standing in line and the only reservations available for the first night were for 9:00PM - forget trying to get reservations for the rest of the week - there were none available. Finally get to the front and am told sorry the only reservations available all week are at 9PM. They suggest I try the main dining room and try to get traditional dining. Head down there and they are completely booked for both early and late seating. Checked the Royal IQ app again and by some miracle a 5:30PM slot for the first evening was available which I booked. We dined in Silk the first night and the waiter asked if we were coming back the next day at the same time - we said we would like to but didn't have reservations. He then went to the Maitre'D and managed to get us reservations every night at 5:30PM for the rest of the cruise. 6th day of the cruise we decided to try ice skating. Daily program the night before said to show up at 9:30AM at the ice skating rink to make reservations for the rest of the sessions being held that day. I showed up at 8:45AM, stood in line for 45 minutes only to reach the front and be told that the daily program was incorrect and they were not taking reservations for the rest of the day. I'm then told that I need to come back 30 minutes prior to the session I want later in the day to wait in line and get tickets. I come back at 2:45PM for the last session being held at 3:30 only to be told that they started giving out afternoon reservation slots at 12PM for the rest of sessions being held in the afternoon and there are no more slots left and nothing can be done, but I could try again the next day. Most of the crew (with the exception of our dining room staff) seemed like they would rather be somewhere else. At the rock climbing wall while my daughter was getting ready I overhead one of the rock climbing staff say to another staff that she should hurry and get her break in before the rest of the cattle show up - and that's exactly what it felt like. I had no expectations coming on this cruise and the only reason I booked was to see the ship - so in that regard the vacation was a success. But it was also sad in that I was really hoping that Royal Caribbean could be a replacement for my family vacationing on Disney Cruises. My wife and I would always ask each other why do Disney Cruises cost so much more money than other cruise lines and I now see where the extra money is spent. Read Less
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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