Sail Date: May 2017
I'm part of a middle aged Womens group that cruise every year and we decided to go on Royal Caribbean Cruise line because we always traveled on Carnival. Our first experience was not what we expected. Let's just say that ... Read More
I'm part of a middle aged Womens group that cruise every year and we decided to go on Royal Caribbean Cruise line because we always traveled on Carnival. Our first experience was not what we expected. Let's just say that we're going back to Carnival. We were very disppointed with two of the guys on the photography staff for the misinformation that we received when we purchased the all inclusive package. We ended up not having all of our photos on the usb and when we inquired about the situation, they were very rude. This was our first cruise with Royal and our last. Our dining experience was average, the menu didn't change too much from day to day. It wasn't a wide variety in the main dining room. The food in the Windjammer was much better. I just think that for the money you spend to sail aboard the Harmony, wasn't worth it. Back to Carnival we're going. Read Less
3 Helpful Votes
Sail Date: May 2017
This was our 10th cruise like the Oasis class ships.However would rather cruise on the Allure or Oasis. Also an 8 dollar fee for room service is not acceptable. The shows where great very professional. Cabin was very nice just make sure ... Read More
This was our 10th cruise like the Oasis class ships.However would rather cruise on the Allure or Oasis. Also an 8 dollar fee for room service is not acceptable. The shows where great very professional. Cabin was very nice just make sure you ask for the robes or you will not get them.Liked Central Park,Boardwalk,Promenade.Met some really nice people. Things do get a little crowded especially the elevators but not enough to deter from the rest of the cruise.The cabins where very nice seemed a little bigger then the Oasis and Allure.The room steward was very nice wait staff in the dining room was very accommodating. Just always have a hard time getting a table for 2 at the 6 o'clock reserved seating.Make sure you check out the beach excursions before booking so you know what you're getting. St Kitts had a nice shopping area Bahama stop was also very nice just to walk around. However the best time to use the pools is when you are in ports otherwise they are very crowded. Read Less
Sail Date: May 2017
My husband and I love to cruise. We did a couple of years ago The Oasis of the Seas and we were so pleased... Now, we decided to go the the bigger and outstanding Harmony of the seas... and what happened? Big FLOP!!! Definitively ... Read More
My husband and I love to cruise. We did a couple of years ago The Oasis of the Seas and we were so pleased... Now, we decided to go the the bigger and outstanding Harmony of the seas... and what happened? Big FLOP!!! Definitively is bigger but certainly NOT BETTER. We went to the spa and some of the common areas were very small, i. e. the sauna... The sauna at any hotel could be bigger than that one. But our huge concern wasn't about the ship itself but about the personnel. We felt a little bit of an attitude in most of the staff... unbelievable right? I cannot tell you that they treated us wrong on in a disrespectful way, because they didn't, but certainly, they didn't go for the extra mile for sure. I had a TERRIBLE experience at the spa, the only one disrespectful. The therapist came to look for me 25 min after the time of the appointment!!! I was furious!! She didn't even introduced herself, and not even apologized for her tardiness. Then we entered to the room and she asks me: "So... what's your story.." Excuse me???? She had to do a facial and I have to take my shirt off. She goes outside of the room, "to give some time for me to change" and she entered the room at least 7 min later... unbelievable... this girl didn't want to work... of course my pencil didn't want to leave any extra tip because she definitively didn't deserve it. This experience is one of a handful that we had in this ship... I don't know what happened in the training but the staff is not motivated to go the extra mile for the customer. We were staying also in one the the Loft Suites, so you'll think you will have a special treatment... but.... it wasn't the case 100%. Bigger is not always better. Our experience with The Oasis of the Seas was so much better specially because we still remember some names of the staff that really pampered us a few years ago! Read Less
Sail Date: May 2017
Stateroom was big enough to accommodate a family of 4. The entertainment was exceptional Grease and the Fine Ports would not recommend ABI in St. Thomas. the ride to long. porter potties not clean. Hamburger were brunt no drink with your ... Read More
Stateroom was big enough to accommodate a family of 4. The entertainment was exceptional Grease and the Fine Ports would not recommend ABI in St. Thomas. the ride to long. porter potties not clean. Hamburger were brunt no drink with your lunch. Food was always hot in the main dining. Buffet food was cold didn't have a daily meau change. Every other day the same food. Casino in the women bathroom was always dirty no matter the time. The ship is beautiful lots of different things to do on each floor. To many restaurants you have to pay for. Getting on and off the boat in little time was great. I wish the Captain night entertainment could have been seen on every floor of the dining room. Customer service could have been better. Luggage was delivered in a timely matter. If you are not looking for friendly smiling faces this is the ship for you!!! Read Less
2 Helpful Votes
Sail Date: May 2017
Embarkation and disembarkation went very smoothly. The Ship is impressive in size and amenity options. The Spa is 2 floors and seems to go on forever. The water slides, wake boarding and surfing simulators are small but have plenty of ... Read More
Embarkation and disembarkation went very smoothly. The Ship is impressive in size and amenity options. The Spa is 2 floors and seems to go on forever. The water slides, wake boarding and surfing simulators are small but have plenty of room to watch. The mini golf course was huge! There are many dining rooms; 3 floors of main dining plus other facilities you can book reservations and pay extra for. Be aware of additional fees associated with many of the restaurants. For example - Chop's Grille is an extra $49/person plus $20 or so for their aged steaks, which is what Royal Caribbean advertises as the reason to try that restaurant. You can pay $16-$20 at the regular dining rooms to get a steak made in Chop's with out paying the additional $49/person. There is a great baby-teen care center on board and many activities for the young ones. 2 arcades - one air conditioned by the pools and one on the boardwalk. The Royal Theater, Studio B, and the Attic were all great locations for entertainment. The casino had smoking and non-smoking areas which was great for us since we don't smoke. Book your on-board reservations as far in advance as you can. They were all full when we arrived on the ship and our VIP pass for getting married on the boat didn't get us into anything because everything was already fully booked. The ship was not designed in a way to accommodate the amount of people on board! The rooms do, but the activities and restaurants/kitchens couldn't keep up. We met quite a few people who had waited a few hours for a table for dinner. The longest we waited was about 30 minutes for a table and we had reservations. The port side outside balcony rooms are large with a large flat screen TV, couch, medium sized bathroom (bigger than Carnival's), desk, mini fridge, 2 closets, many drawers, and a large balcony that fit 4 people comfortably. Our room had a book/magazine area under the TV which provided information on the ports, the ship, the artwork on the ship, and general information about the areas we were visiting. I highly recommend taking a look at the books/magazines. We had a room on the Port side, and my in-laws had a similar room type but on the other side of the ship. Either option gave great views, but it was quieter on the port side when we were docked. We were on the 14th floor and my inlaws were on the 10th. The 14th floor is right under the pool deck, so the balcony was loud in the evening and first thing in the morning when the cruise staff was rearranging the pool chairs and scraping them across the deck. We went on the partial submarine coral excursion as well as a non-Royal Caribbean parasailing trip in the Bahamas, the Snorkeling Catamaran excursion in St. Thomas, and just walked around the port in St. Kitts. The Catamaran adventure in St. Thomas was amazing. The staff was incredibly friendly and took great care of us the entire trip. Read Less
1 Helpful Vote
Sail Date: May 2017
Recommendation of friends; crew members provide outstanding service considering the number of people on this ship. You could not ask for more support and courtesy from the crew team members. Food was good and all dining areas were very ... Read More
Recommendation of friends; crew members provide outstanding service considering the number of people on this ship. You could not ask for more support and courtesy from the crew team members. Food was good and all dining areas were very week maintained and organized. My complements to the Kitchen and serving staff. Cabin exceeded my expectations; very spacious and well maintained. MAJOR ISSUES I HAD WITH THE CRUISE: (1) location of smoking areas on the ship needs to be relocated to a area on the top deck away from other passengers (2) Smoking in Casino - Could not enjoy the casino due to smoke filled room. (3) Drink Package - Purchased a drink package prior to cruise but found that in room refrigerator was not stocked and had to pay additional for stocking. (4) Higher end restaurants should be included in the price of cruise (5) Not enough pools or space for the number of passengers on this ship Read Less
Sail Date: May 2017
I used to rave about Royal Caribbean However, now its an oversized Walmart!! They nickel and dime you for everything. There is an extra charge overtime you turn around. The extra service is not there anymore. You can wait three hours ... Read More
I used to rave about Royal Caribbean However, now its an oversized Walmart!! They nickel and dime you for everything. There is an extra charge overtime you turn around. The extra service is not there anymore. You can wait three hours at the pool before anyone comes to ask you for a drink order. Most of the food places close at 5;30pm. The solarium pool area for adults has nothing set up for drinks or food. So if your at the front of the ship and want water, you have to leave the solarium and walk to a bar in the middle of the ship. The Entertainment was phenomenal!! That was a saving grace for the cruise. The wait staff and room steward were great as well. Overall, I will probably not book another Royal Caribbean again! They need a lot of improvements to get back to where they were years ago with a stress free cruise experience. Read Less
2 Helpful Votes
Sail Date: May 2017
I picked this cruise because I wanted the best. the best cruise line, the best ship, the best activities and the best experience. Sadly it really didn't live up to my expectations. They nickel and dime you at every point... from ... Read More
I picked this cruise because I wanted the best. the best cruise line, the best ship, the best activities and the best experience. Sadly it really didn't live up to my expectations. They nickel and dime you at every point... from soda to internet even food. everything comes with an additional cost... so all inclusive really isn't all inclusive. I spent over $8000 for a 7 day vacation with the family and I just felt that we would have been better off some where else. they make you checkout beach towels as if some1 is there to steal them smh and hit you with a 25 per towel charge if it isn't returned. the internet is crazy expensive and they don't explain the bundles available. I had to call maintenance like 4 times to fix the toilet's flush button and its still wasn't properly addressed the food was ok but you have to pay extra for good food, the staff was ok but they looked uninterested in service, and the communication was bad they don't explain all the activities available. you really need to do research and HOMEWORK before you book these cruises. I just wanted better Read Less
7 Helpful Votes
Sail Date: April 2017
Been on the Allure twice and loved it so thought the Harmony would be better. However it was a little underwhelming. It was not bad by any means, just not as good as I expected it to be. It was very similar to the Allure in layout so ... Read More
Been on the Allure twice and loved it so thought the Harmony would be better. However it was a little underwhelming. It was not bad by any means, just not as good as I expected it to be. It was very similar to the Allure in layout so getting around wasn't too difficult and it didn't seem to be as huge as I first thought the Allure was. As usual, they nailed check in and disembarkation. You would never know the number of guests on the ship because of how organized RCL is. Lots of little things added up to its average vs outstanding rating. RCL has cut back on small things that they used to give you. Individually they probably aren't much, but if you add them up as its been 4 years since we sailed on the Allure then it becomes quite noticeable and made them seem a little 'cheap'. For example, no robe in the cabin (available upon request but we didn't know that initially). No more amenity kits (shampoo, lotion etc). Just one generic container of lotion on the shower wall. No chocolate on the pillow (I understand that daily might be a waste, but how about on embarkation day only). No nuts/snacks in bars. If you wanted something to snack on, you had to go to a shop to buy them. Different drinks menus at different bars so if you had a drink you liked, you couldn't always necessarily get it at the bar you were at, for example sangria. Only available at Sabor. No coupon book in the cabin to let you know what discount you could get for your particular status of Crown & Anchor. No drinks party for Gold level of Crown & Anchor. In fact, I saw no advantage whatsoever to being a C&A member. (I'm sure when you get to platinum plus, you're treated accordingly). We heard several staff tell us the same thing about how they weren't so happy on this larger ship due to the fact there were so many of them, they didn't have the same camaraderie as other ships. They seemed more stressed and not so happy to be there. They stuffed you in the main dining room so not only was moving around difficult, the acoustics were not good so it was super loud and hard to have a conversation. Seems like any time dining is what more people are doing now - our group preferred to get to know our wait staff so chose the 830 dining in the American Icon but they could do with removing several of the larger tables and making it easier for guests and staff to move around. Dinner staff were great - I have to say. No more offering after dinner shots (Shot Doctor from the Allure is legendary) - they used to let you order the drink and keep the glass. Only went to the Windjammer once. I liked the look of it, bright and airy and there seemed to be ample seating but it was really warm in there. They ran out of coffee cups at 2 stations. They had no actual cups or paper. People were using the plastic glasses designed for water for coffee and they ran out in no time so then they had nothing for cold or hot drinks. They came up with one small tray which people swooped on immediately so I ended up having to go to Park Cafe for coffee as I couldn't be bothered to wait any more. I remembered the food in Park Cafe to be better on the Allure. Cant put my finger on what was wrong or different. I think they changed their salad choices or even the dressings. Instead of dressings you pour, they give you packets now and only a couple of choices which I thought was boring and cheap. I also noticed that they really didn't cater much to non meat eaters (me). In the main dining room they would have one item on the menu which was vegetarian but if you didn't like that, tough. They would tweak a dish, so one night they had a pasta dish with scallops so I asked for it to be made without scallops. If you asked though for something additional like red pepper flakes, extra vegetables, Parmesan cheese for the pasta, be prepared for a long wait. They don't have it on that floor and our poor waiter would have to go upstairs for it and when they're in the middle of service, the poor guy was run ragged. Admittedly, they did show me the following evening's menu so I could see in advance what was available and if nothing appealed, they offered to make something. In the Promenade cafe, they would have one item which would be meat free but it was the same thing every day. In Park Cafe for breakfast, all their items included meat. Yes you could ask them to make it specially without meat but it meant waiting. I'm not used to seeing so much indifference to folks who dont like to eat meat. The Casino on Deck 4 was so smoky. I'm not sure if the ventilation/extraction wasn't working correctly but it was over powering just walking through to get to where you needed to go. I found out on day 6 that the left side if you were going to the ice rink/Attic was non smoking and the right side smoking. Perhaps a sign on the exterior of the casino to warn you of this prior to using it as a walk through might be a good idea to help people prolong their lives by not inhaling second hand smoke. Those poor employees. I do hope they only allow smokers to work there. If you like to run or walk on deck 5 running track, be prepared to smell the smoke from the casino as you round the corner approaching the entrance to the gym. The ventilation for the casino must be around there somewhere as you could always smell cigarette smoke there. On the positive side, they allow one person to have the drinks package per cabin, and not both if you dont want it. And I must say, they were not counting how many drinks you had or how often in case you were getting your partner one (or two)! The cabin was noticeably quiet as in no noise really kept us awake or woke us up which seems to be the case on most cruises. There never seemed to be a line for the Abyss, Flow Rider, Zip Line, or even the elevators. The Solarium was always a good escape from the main pool area and always had chairs/beds available plus the bar was never so busy (they just could not make a sangria for me though). The food in the Solarium was really good, fresh and healthy. Central Park is wonderful and they even have a plethora of golf umbrellas for use when it rains (as it did). We loved Vintages, though we preferred it as the Tapas bar on the Allure. You could order small bites from Jamie's Italian which were very good and similar to what they served as the Tapas bar. However one of our group wanted a beer and was told they only served wine so he had to go elsewhere to get a beer and come back. On another occasion we went there, we asked a different server about a beer and he said they did have 2 types of bottled beer which was not offered on our previous visit. Why we dont know as they always have them. I wanted Sangria, and was told they couldn't make that as was the same message in all bars, except Trellis on the last day. The bar tender there said he could make me one for me and it was really good. I understand maybe Vintages not being able to as they may not have any bottled liquor but all the other bars did. The Voom service was pretty good I have to say and I was able to get online pretty much anywhere except when sitting on my balcony and the speed was surprisingly good even on a sea day. They have an app, Royal IQ which I downloaded prior to sailing. I thought it would be the same as Princess whereby you can access the daily compass on your phone without taking the sheet from your cabin (yes you could do that) but that you could also communicate via free texting with other guests. This was not the case. You had to pay $7.95/day for that. Rip off. The Fine Line water show was really good. We were unable to get reservations but if you go to the end of deck 7 there's a door that leads out to a small public area right next to the climbing wall. We watched it and the other water show whose name escapes me, but we had a great view with hardly any company. I didn't see any other shows, except the comedian in the Attic which was quite entertaining. So all in all not bad, just not great. If this is your first time cruising and have nothing to compare to, you'll have a blast. If you're choosing the Harmony because you thought the Allure/Oasis was great and you've sailed on them within past 12 months, then I'm sure the Harmony would be similar and you'll probably love it. But otherwise, I would save my money and book on another cruise line who still offer the small touches like glass of champagne upon embarkation on Celebrity. I cant say I'm in a rush to go on RCL again. Read Less
1 Helpful Vote
Sail Date: April 2017
This has been our 20+ cruise with Royal and our second on an Oasis class ship. Our experience on the Allure of the Seas was positive, not so much on Harmony. The ship is beautiful, clean and for the most part you wouldn't know that ... Read More
This has been our 20+ cruise with Royal and our second on an Oasis class ship. Our experience on the Allure of the Seas was positive, not so much on Harmony. The ship is beautiful, clean and for the most part you wouldn't know that there were 6000 passengers on board. Embarking and debarking were a snap. Royal has that one under control. The entertainment on board was basically below average. The Highline show at the Aqua Theater was top notch. Grease was boring and was questionable for children to watch. Columbus was really strange. The comedian had a few laughs. The ventriloquist was good. Lecturer astronaut, Clay Anderson, was both informative and entertaining. We went to 2 of his sessions. The TV channel section is very poor - no Fox news, so you are stuck with CNN - there should be a choice there. The movie channel had commercials in Spanish when we never picked Spanish. It's pretty bad when watching the camera from the bridge is the best entertainment on the tube! We ate in the main dinning room (Silk) 4 nights and most of those times it was really difficult to pick something that sounded appetizing. One night my salmon was too dry to eat and on another night the chicken marsala was tasteless. The rack of lamb was good. They should enforce the dress code in their restaurants, or get rid of them altogether. We ate in the specialty restaurant, 150 Central Park and sitting at the table next to us was a woman with her beach cover up on and her male partner had shorts and flip flops on! Give me a break. Royal Caribbean needs to get back on track before it sinks to the lower standards of some of the other cruise lines. Our balcony cabin was roomy with good storage, but because they decided to store extra bedding under our bed, we struggled to store our 3 pieces of luggage. Read Less
2 Helpful Votes
Sail Date: April 2017
6000 guests are just too much. The crew did a fantastic job with the service (with one exception). Our stateroom attendant Alan was great ... extra helpful. Dining in the Main Dining room Silks (5th level) was very good, food ... Read More
6000 guests are just too much. The crew did a fantastic job with the service (with one exception). Our stateroom attendant Alan was great ... extra helpful. Dining in the Main Dining room Silks (5th level) was very good, food exceptional and the service was great from our Head Waiter Yigit, Waitress Daryna and her assitant Osman. Ask for Yigit if you are using Silk 5. Windjammer is a nightmare. We had an issue with the greeter at Windjammer as he lied to us. This caused us to come back an hour later and it was packed. Entertainment was top notch. Grease was a blast and the Fine Line experience was right out of Cirque De Soleil. Chops was good not great. Insider tips breakfast at Johnny Roclets which includes cooked to order omlets at no additional charge and lunch on days at sea in the main dinning room on level 3 which is also no additional charge. Check out the "Bubble Lunch" tour of the kitchens. There is a $35 pp charge which includes a champagne lunch. Ask your Head Waiter. Off shore RCL excursion of the Chocalate Factory tour in Nassau was fun. You get to make your own chocalate. We had been to St Thomas before so we tried St Johns this time taking the Ferry from Red Hook. Hire a cab and take a look around the island. St Kitts was my favorite. We used Grey's Island Excursions Tour and had Mr. "Serious Business" Sackville Grey as our guide. You could see the prode Mr Grey had in his island during his presentations. This 5 1/2 hour tour took us through Basterre and our guide pointed out every building and its History. Then Romney Manor botanical gardens. Onto Brimstone Fortress a fascinating old fort. We also had beach time as well, which is 1-2 hours depending upon what the group wanted. Price was $55 pp and well worth it. Nothing was hurried about this tour. Warning teenagers and young kids would get bored and cramky. Read Less
Sail Date: April 2017
My husband and I booked this cruise while on the Anthem of the Seas. I love new ships!! However, I have concluded that, although size doesn't matter to me, the number of people does matter. We were told that there were 6,500 ... Read More
My husband and I booked this cruise while on the Anthem of the Seas. I love new ships!! However, I have concluded that, although size doesn't matter to me, the number of people does matter. We were told that there were 6,500 passengers and 3,000 crew members. Although the HOS is a beautiful, large ship, it seemed to me that the venues are rather small, especially for the number of passengers. Lines were long! The worst was in the Windjammer, where there weren't enough tables! One day I had a plate of food (only a slice of pizza, some pasta, and an orange), and I wasn't able to find a place to sit! I kindly handed my full plate to the waiter, and walked out. My husband, following behind me, had no clue what I was doing, but needless to say, he followed me, like any good husband would do! Don't get me wrong. There are some marvelous features on this ship. The Central Park neighborhood is unique, but you get wet when it rains, and so, you might go into the nice specialty restaurants looking a little bit "under the weather"! Don't let the Ultimate Abyss slide scare you; it's fun, as is the short zipline. The cabins are fairly spacious, especially the bowed design of the shower. The Rising Tide Bar and the Biionic Bar are really neat! The food and service were good, especially in the specialty restaurants. The coffee was awful! The desserts were yummy! Nightly entertainment was good, except for the Columbus show. Not many activities during the day, but the talks by the astronaut were great and humorous! Read Less
1 Helpful Vote
Sail Date: April 2017
I chose this cruise because it was my 50th Birthday. My wife had preordered champagne,strawberries and a cake. Only the starwberries arrived and not when requested. We had sailed Liberty of the Seas and Allure of the Seas prior and we ... Read More
I chose this cruise because it was my 50th Birthday. My wife had preordered champagne,strawberries and a cake. Only the starwberries arrived and not when requested. We had sailed Liberty of the Seas and Allure of the Seas prior and we were treated like royalty. This ship is only a year old and you can definitely tell by the service. With the exception of a few people none of the staff was very friendly; the majority seemed very unhappy to be there. Service was very inconsistent and unorganized. It seemed like they did not have enough staff to service the people onboard. Public bathrooms were not cleaned often enough. I would not consider this ship or recommend it for any future sailings. If this was your first cruise you would most likely enjoy it as you have nothing to compare it to. We spoke to numerous people who had sailed with RC before and everyone had the same complaints: rude staff and not enough staff. Royal Carribean was our cruisline of choice but after this sailing we are considering exploring other cruiselines. Read Less
11 Helpful Votes
Sail Date: April 2017
Between my husband and I, we have 7 Royal Caribbean cruises. I had reached Platinum Crown & Anchor status before this cruise but I don't think I'll be going up the Crown & Anchor ranks any further after this trip. First, ... Read More
Between my husband and I, we have 7 Royal Caribbean cruises. I had reached Platinum Crown & Anchor status before this cruise but I don't think I'll be going up the Crown & Anchor ranks any further after this trip. First, the pros: Embarkation/disembarkation: this was the smoothest yet out of all of our sailings. We got on the ship no problem, we got off the ship even quicker. My recommendation is to download the Mobile Passport app and enter your data. Those lines were way shorter than the regular customs lines on disembarkation day. Ship: it's beautiful. I watched so many crew members cleaning (they would hold a flashlight up to the class and chrome to make sure they got it sparkling clean). There are so many options on board for things to do: multiple waterslides, regular slide, a Coney Island area with Johnny Rockets, a hot dog stand with hot dogs of all types of meats, a carousel, a green space (Central Park), as well as all the typical activities--casino, bingo, trivia, and various onboard activities/classes. New to me was the Rising Tides bar (a small bar that went up and down on hydraulics, the Bionic Bar where robotic arms measure out and blend the alcohol for you, an aqua theater for the high dive show, several more upscale restaurants (a Jamie Oliver restaurant), Wonderland, 150 Central Park, etc., the ice skating rink (the previous cruises I went on I never went to the ice shows), and two Flow Riders--one of which was specifically for knee boarding. This ship also had a jazz club and a comedy club aside from Boleros and the Schooner Bar. There really was always something to see and do and it was all pretty good. Crew: these people are very patient and very customer-service oriented. These people WORK. We tipped extra to our waiter and our room attendant--they always worked hard and remembered our names (not easy to do when there are 6000 passengers). We encountered SO many smiling, wonderful, helpful crew members. This cannot be an easy job with so many people on board and so much square footage to cover. Elevators: they worked surprisingly well. Of course, you have the usual rude people who crowd on before people can get off. But with 2 banks of elevators running quickly, we rarely took the stairs (which helps if you are a lady in heels!). Rooms: they seem ever so slightly larger. The flat screen TVs built into the wall save space. The fridges were a little bigger. The best things, in my opinion, were having 2 closets (we had a large balcony room) and having a regular shower door instead of the semi-round "doors" or curtains we've had to fuss with in cruises past. Water seemed to get on the floor no matter what but the new showers did away with that. The balcony was larger too and we enjoyed using the deck furniture many times. This time, we got chairs that reclined a notch or two along with ottomans to put our feet up on. Food: they seem to have stepped it up in the dining room. I remember what the lobster tail looked like in years past (warm water lobster--it's not the same as New England lobster), but this time, it was actually a larger Maine lobster tail. As usual, the dining room had some hits and misses, but overall, the food did seem to be better and more varied. The lobster tail was free on the last formal night and so was the champagne and chocolate covered strawberries--a nice touch. Sorrentos had excellent pizza (free), Johnny Rockets had great hamburgers, onion rings, fries, and milkshakes (even the salads were good)--it's a charge but for $13.95 all you can eat for 2? It's a great value. The hot dogs we had on the boardwalk were good. Café Promenade was just ok, but we have come to expect that from previous cruises. The Solarium Bistro was excellent--we went most mornings for breakfast to avoid the crowds in the Windjammer (and breakfast was just ok) but the dinner was where the bistro was really great. They have a regular menu to order from and then the sides and desserts are on a buffet. It was not crowded at all and the service was excellent. Park Café--don't bother. The food was the worst, especially breakfast (and there's nowhere to sit during the breakfast rush). A tip--I made My Time dining reservations well in advance each night. They allot about 2 hours for dining. So I made sure I left an hour between when that 2 hour dining slot ended and any shows were about to begin. This was invaluable since the shows had lines. We had just enough time to change and get in line for the show after dinner. Also, I never had trouble getting into My Time dining...we asked for the same table (table 426 and we were on the 4th floor dining room, the table had ocean views). Every night we got the table or right next to it. Entertainment: this seemed like it was on a higher level, as well. I didn't care for the aqua show as much as I thought I would. They have one of the performers spin around in an odd outfit consisting of a mostly bare chest and a "skirt" that flares out. He literally spins for about 10 minutes and that is the entire opening of the show. It seemed to be following in Cirque du Soleil fashion, but they weren't nearly the same caliber of performers. Again, though, it was different and way out of the box compared to the typical entertainment offerings so I give RCCL kudos for the variation--the performers were also highly athletic and when they exhibited that athleticism, there were plenty of oohs and ahs. The comedy headliner was ok (his opener, a RCCL employee, was much better), the ventriloquist was great, the ice skating was impressive (on a small rink, no less), Grease was just ok to me (disclaimer: I'm not a fan of musicals), and the Quest game show was funny as usual. The jazz club had a great jazz ensemble, the piano players in the Schooner Bar were very talented (they sang, as well), and we listened to a classical guitar player in the Central Park area one night who was excellent. Shore excursions at St. Thomas and St. Kitts: excellent. We did a pirate ship sail out to Buck's Island off of St. Thomas where we then snorkeled with sea turtles (we saw about 12!!) and off a reef with a lot of colorful fish and urchin and coral (beware the fire coral). In St. Kitts we took the Fairview House rum tour and it was also excellent. As for Nassau? See under cons. A note aside--most of the time, the ship did not seem terribly crowded, despite it being a full ship. I will give RCCL props for the design and the elevators. Other than the first day and waiting in lines for shows or bingo, we felt like we were on a smaller ship as far as the crowds. My husband used the slides and Flowrider--he didn't wait in terribly long lines for those, either. However, the mini golf seemed a little crowded most days so we didn't get to play. Cons: - Too many (misbehaved) kids. We went the first week in May. I thought April school vacation would be over--not so. There were plenty of young, elementary school aged children on board. Parents had young kids out until 1-2 am and in the Quest adult game show (yes, there was a child under 5 at the adult game show despite all disclaimers the cruise staff makes that it's 18+--the parents hid her under a blanket to avoid being noticed). We saw them in the clubs at 11 pm dancing crazily like you might see on a family wedding dance floor. They ran up and down the halls at all hours. We learned that there were roughly 1200 children on board. So if you are looking for a quiet vacation, forget it. They were even in the specialty restaurants at all hours....crying and exhausted, more often than not. - Don't ever expect to find a seat in the Windjammer Café. This was a disappointment for us since we usually do eat there at least a few times. And especially do not expect to eat there on the first day. Even though other dining options are open at the Royal Promenade, the Windjammer was by far the busiest. We finally relegated ourselves to sitting at the Windjammer bar to eat instead of a regular table. We boarded at approximately noon, by the way. I'm not sure what time everyone else got there, but it must have been early in order to get a seat in any of the common areas. You are probably better off boarding at 1 pm, when your state room is open. - There is no Solarium pool. If you want to use a pool, be prepared for a ratio of 1 adult per 5 children since there is no adult pool area in the Solarium on this ship. On the Harmony, they have hot tubs and a spa type tub (bigger than a hot tub, smaller than a pool and "above ground) but no pools. - Noise--this was the worst for us. This was a noisy ship....and I say that having had a cabin under the running deck once. Unfortunately, we were sandwiched in between two families: a single mom with 3 children under 5 years old she couldn't handle (we witnessed the little boy picking his nose, eating it, and then putting those same fingers on the stair railing while we were all waiting on the stair landing for our staterooms to open the first day--unfortunately they ended up next to us, mom was on her phone most of the time, we noticed). I was in room 11608, by the way. And then on the other side, a Russian couple whose toddler starting screaming at 5:30 am daily (not crying, but screaming). The family with 3 children got up at 6 am every day and opened/closed the slider repeatedly, wrestled/jumped off furniture (we could hear the mother admonishing them for this at 6:30 am), and moved the deck furniture around. We didn't hear anyone above us but we could hear running in the halls and the families on either side. We complained several times but there was no way for guest services/security to make it go away. We could not take a nap because the kids would return to the cabins several times a day and the antics would continue. Apparently, we weren't the only ones to complain (we learned from our stateroom attendant). RCCL should think about being more strategic in where they place families vs. solo travelers or couples traveling without kids--perhaps a family wing and a separate "quiet" wing or floor for those traveling without kids. We left our 6 year old kid at home, by the way. So before anyone thinks I'm a kid hater...I'm not. But it's pretty bad to go through an entire vacation sleep deprived. This is our first experience with this high of a noise level on a RCCL cruise. We did not get offered much in the way of compensation, either. Guest services called us every day to ask if the noise had gotten better--we said no every time. We even called them once at 6 am when it was going on and they said there was not much they could do?? Also, when my husband asked the Russian father to please quiet his child after over 1 hour of screaming, half of it on the deck, the Russian father wanted to meet my husband in the hallway to "fight him." What?! Who says that?? I had to call security to come talk to the guy. They stayed away after that. Anyways, RCCL first offered us a bottle of wine for our troubles (we don't drink wine) and then offered us 15% off our next cruise if booked within a year. I don't think we'll be booking again any time soon, though. - Lines: there are major lines to get into the shows. Actually, be sure to book your shows and shore excursions and specialty restaurant reservations as far in advance as possible (I did so about 6 months out). There were major lines for those who had reservations AND those who did not, especially when it came to the shows (not so much with the restaurants). We witnessed elderly people duking it out because there was some confusion where the reservation line was! There was actual hitting (we overheard (and saw) the ladies were 84 years old and were hitting a man about the same age because they claimed he cut them in line). This was our first experience with lines and advance reservations but you need to get in line early to get a good seat (we'd get in line 30 minutes early and were always in the middle of the line, never at the front) and you really need reservations. This goes for bingo, too. - Specialty restaurants: so these are minor complaints but we ate in Chops Grill on the Brilliance and it was excellent. On the Harmony, not so much. My husband's short rib was so fatty and gristly, he couldn't eat it. My 6 oz filet was very good, however. We did not get appetizer plates. We ordered an appetizer, but we had to use our bread plates--which wasn't ideal because the appetizer was a piece of bacon that was more fatty, like pork belly. So there was grease on the plates afterwards that our bread sat in...no biggie, though. It's just not something I'd expect for paying $40 per person. Also, we ordered some cheese tater tots...I cut into mine and there was a hair baked into it! A short, thick, black hair. I tried a small piece of my husband's and I wasn't missing much, it was fairly dry. The service, however, was excellent. We also ate at the Mexican restaurant one night. That wasn't so great. We had reservations (on Cinco de Mayo), and although there weren't many people in the restaurant at the time (roughly 3 other tables occupied), there were several dirty tables they hadn't been cleaned off. The line started to build behind us as we waited to be seated because the hostess was cleaning off our table and others. The hostess had to go over and get the workers at Johnny Rocket's to help out. The table was finally ready about 15 minutes later. The weirdest thing was we couldn't put our feet down on the ground--the tables have these huge triangular bases that take up all the floor space beneath booths and tables alike. So you are left trying to place your feet on the upwards angle of the triangle with your knees bent into you like you're bracing for impact. Weird. Anyways....we paid $15 each to get in at time of reservation. The food is more on top of that, unlike Chops. We got "replacement" margaritas after we were finished with our first ones that we never asked for but had to pay for. And the worst was a group of 5 drunk people were seated behind us and kept yelling "Ole!" at the top of their lungs with each sip of a drink. All the people in the restaurant kept turning around to stare...it was SO loud...ear piercing for me since I was directly on the other side. But nothing got done...so we just left as quickly as we could. The food was so-so, by the way. I would recommend going elsewhere. - Nassau shore excursion to Atlantis, half day beginning at 8 am: don't do it. We paid $130 per person to do pretty much nothing except get the whistle blown at us all day long. The tickets for the excursion say to line up outside on the dock at the designated area at 8 am. There were so many people doing this excursion we waited until about 8:45 am for everyone--then they marched us to shuttle buses to take us to Atlantis. We get there and as one large crowd, we are led through the resort. We were in the middle of the crowd so we couldn't really hear the guy talking as we went by marine life lagoons, etc. We got to the swimming portion of the resort at about 9:15. NOTHING was open except that. We could rent a locker ($16 for a small locker, they only take credit cards) and get a towel and swim in CERTAIN pools but that's it. The waterslides, lazy river, and aquarium didn't open until at least 10 am. We had to be back on a shuttle by 1 pm since that was the last one. So you essentially got about 2/2.5 hours at the resort. By the time the waterslides opened, much of that was spent waiting in line. I waited 20 minutes or so for my husband to go down the Leap of Faith slide. While waiting, I went to go sit down on a block of concrete on one side of the pool where the water slide participants come out, but I got the whistle blown at me and was told not to sit there. Prior to that, we tried getting the floats that you use to go down the lazy river but the lifeguard blew the whistle because we were at the end of the ride, apparently, and it didn't open until 10 so we couldn't touch the inner tubes (this was at about 9:50 am). We tried to use a pool that wasn't overrun by kids but were told we couldn't use it because it was $100/day to do so (and this thing was tiny). The beach wasn't a beach...it was cut off by rock formations (blown out coral?). They had put the chairs BEHIND the rock so if you wanted to get to the water, you'd have to climb over it, but it didn't look like you were supposed to do that. The other beaches were man made. Nothing in the way to eat was open yet, either. I'm actually still kind of upset we spent $260 on 2.5 hours on 1 waterslide, a little time in one of the ALLOWED pools (things aren't clearly marked or signed so be prepared to be told "no" a lot), and a quick walk through the outdoor marine pools and aquarium. NOT WORTH IT. - Drinks were pricey. My husband and I only have about 1-2 drinks each per day so the alcohol package wasn't worth it for us. But if you don't get it, prepare for the prices. Two pina coladas plus a service charge will cost $26. ONE drink at the Bionic Bar is $14. And the alcohol is measured so it's not like you are getting an overabundance. We tipped very minimally for the drinks since the service charge seemed to be the tip. - Souvenirs were pricey on board, too. A thin shirt started at $40. We bought a small magnet for $7. The types of stores they had on board were Cartier, Kate Spade, jewelry stores that contained Bulgari watches, a Sephora-type store replaced the regular sundries store so if you wanted the odd bottle of soda one day or water...you can't get it. You can, however, get plenty of perfume and L'Occitane products. - Bingo is expensive. The highest package is $69 and they don't thrown in the shirt for free like on other cruises--on this cruise, the shirt was $10 and part of the package. I got charged $2 for a dauber (in hindsight, I should have used a pen). I think the lowest package starts around $38 and doesn't get you much. -The bars: this is a minor complaint but on other ships, I felt like I was really in a bar or lounge. The Schooner Bar, for instance, is usually completely enclosed and goes fairly deep. Boleros usually has a decent sized dance floor and is also enclosed with a sunk in area for seating and the dance floor. On this ship, the bars are small, flat and open to the promenade. It made you feel like you were at a food court at a mall. I can't really recommend this ship to anyone because my feelings on it are so mixed. We booked over a year in advance and were excited every day to take the trip. Then, while on the trip, we were sleep deprived because of higher than normal noise levels, we witnessed a lot of rudeness (more than average), we stood in long (and, at times, hostile)lines, and had subpar experiences that we paid a lot of money for (I'm thinking specifically of $260 at Atlantis and $80 at Chops for a hair in my food, not to mention the money for the cabin we couldn't sleep in). I realize that most of this is just happenstance but it's a lot of happenstance that equaled just an average trip for us. And at well over $3000, I think we should have gotten more than an average trip and more than 15% off any future cruises for 7 days worth of sleep deprivation. But this is just my opinion. We will cruise again, but probably not on RCCL. If we DO go on RCCL again, it will definitely be on a smaller ship--they seem to be better all around. Out of this ship, the mid-sized ships and the smaller ships in the fleet I've been on, I'd say stick with the mid to smaller sized. For whatever reason, it's just a lot better. Read Less
1 Helpful Vote
Sail Date: April 2017
This ship holds over 5000 passengers and currently considered the largest cruise ship in the world. With the large mass of passengers comes many logistical challenges. Although getting on and off the ship from ports weren't as bad ... Read More
This ship holds over 5000 passengers and currently considered the largest cruise ship in the world. With the large mass of passengers comes many logistical challenges. Although getting on and off the ship from ports weren't as bad as I originally thought, getting in and out of certain venues such as the theatre, dining rooms and elevators were crowded because of limited access. If you're looking for some peace and quiet, you may be disappointed since there aren't many places on this ship even in Central Park with some people roaming around. Food in the main dining room came out quick and hot, though nothing stood out or was special. Service was also a bit slow as they seemed to lack enough waitstaff. Food in the Windjammer was even more of a challenge and overcrowded from day one. We did not try other specialty restaurants except for the Chefs Table. The Chefs Table came with paired wines, but the presentation and execution of RCL's Chef Table was nothing special. There was no special gallery tour, no pre-dinner appetizers, and no presentation by the executive chef or the maitre'd hotel like Chefs Table on other cruise lines. Also, this Chefs Table didn't appear to be limited or special since they seemed to be available every night. To be fair, I think this more of a RCL business decision to make it available to more passengers. Speaking of business decisions, everything seemed to be an up-charge or a sales opportunity. Even using room service had an extra charge. There were probably as many paid specialty restaurants as there were regular eating places. Although there is a Johnny Rockets, there was an extra charge to eat there (other than for breakfast). In addition to upsells to the specialty restaurants, they also pushed beverage packages, merchandise, photos and shore excursions. Part of the ship's mantra is shopping - shopping in their specialty stores and at ports with their favorite vendors. There are a lot of activities on this cruise to keep you busy. Not only do they have multiple bars and nightclubs, rock climbing, basketball court, miniature golf, water slides, pools and hot tubs found on larger cruise ships but they also have other activities and rides including the wave ride, a zip line, a 10 story high tube slide called the Ultimate Abyss. They have several venues unique to this size and class of ships. The unique venues including an outdoor dive/aqua show (think 'O' in Vegas), an indoor skating rink, a 'Central Park', a 'Boardwalk', and a large Royal Promenade level full of shops, bars, cafes and guest services. The Promenade have the feel of Las Vegas or a shopping mall. Another unique item is a bar that rises from the Promenade level 3 floors to Central Park. The best part of this cruise are the shows and entertainment. They are production level shows one would find in NYC. The Grease production, Live Line water show and skating are not to be missed. One needs to have reservations and arrive early to get good seats with so many passengers vying for a seat. All in all, this was a must do cruise to experience the sheer size and magnitude of this mega ship. Having cruised the Harmony of the Seas, I'm neutral about coming back because of the crowds and the up-charges to almost everything. However, I may come back for the shows and activities. Read Less
1 Helpful Vote
Sail Date: April 2017
We selected Harmony of the Seas so we could experience the biggest cruise ship in the world with our kids. The ship is very nice. The food is really what you expect on a cruise ship. There is lots of it. Quality varies, but when ... Read More
We selected Harmony of the Seas so we could experience the biggest cruise ship in the world with our kids. The ship is very nice. The food is really what you expect on a cruise ship. There is lots of it. Quality varies, but when something isn't right the employees working in the restaurants always offer to help, so that is very nice. Our Stateroom Attendant was Outstanding, Corazon Calixtro. The room was kept 100% clean all the time, she took time to greet us every morning and evening (but wasn't intrusive at all). She's a very hard worker and makes your experience top notch. Other employees throughout the ship are all nice, but many gave us bad information so appear to be poorly trained. Often little things, but they add up. For example, I was told from an employee working in the photo section of the ship that the professional photographers weren't starting until 7:00 - 7:30 one night (because it wasn't a formal night), so we planned around that only to find they were all set up between 6:00 and 6:15 and we could have made better plans (impacting dinner and what we planned for the kids). Another time, again in the photo center (so where you'd expect them to know about the plans) I was told the photographers would be working on the last night (and it was the last day when I asked so you'd expect them to know that plans coming up in a few hours). We dressed up to get one last round of photos. Only to find out the photographers don't work at all on the last day. Another time I over heard a worker giving wrong information to a passenger on the rock climbing wall being open (when it wasn't) so I provided the right information. The Adventures Club really didn't offer enough age appropriate activities. My 8 year old boys found it extremely boring which impacted how much we used it. The movie night was good (although risky as the staff didn't know the movie options being voted on until after we had to check them in). Some small changes could go a long way. The dinners for the kids at the Adventure Club were way too restrictive. Poor quality chicken or terrible pizza and french fries. I know they have to work around kids with allergies...but there is a LOT more they could do to offer variety and healthy choices that work for all. Fruit?? Vegetables?? Quality meat from the SAME restaurant. We could not leverage the option of having our kids eat there and go to a nice meal. I had to feed my kids after we picked them up and at that point ended up having to buy it for them and spend money. We also got wrong information from the Adventures Club. Before planning a night where they would eat dinner there I called from my room as their flier did talk about the limited choices. The person I talked to said they'd also be able to get other food. Turns out their flier was right and the person on the phone was wrong. I did provide that feedback to the people working. The pools were so crowded it was literally people standing very closely together. The pool slides were very good though. On day one we checked to see if my kids could do the Flowrider and the person working measured both boys and said yes. We saved that activity for near the end as a highlight. But when we went back we were told 1 of the boys was too short. The measuring was absurd. Frankly, the one that passed has a slight point to his back of his head -- though both should have passed using the top of their head. But tell me please, how does a bump on the back of one make him "safer". Seriously - both should have passed but if you're going to play the "these are safety rules" card, then WHY would you pass the one with the slight bump? Before you launch your next and even larger ship, invest in employee training and set quality standards. Read Less
1 Helpful Vote
Sail Date: April 2017
We love sailing w/ RC - been on more than 17 cruises w/ most on RC. Here's what we didn't like: 1. The presentation of GREASE, the musical was vulgar. Tons of pelvic thrusting, simulated masturbation w/ a microphone stand, ... Read More
We love sailing w/ RC - been on more than 17 cruises w/ most on RC. Here's what we didn't like: 1. The presentation of GREASE, the musical was vulgar. Tons of pelvic thrusting, simulated masturbation w/ a microphone stand, groping & sexual nuances. The artistic director should be fired. It is NOT a family-friendly performance. 2. Room service now charges $8 for anything, most things now are charged items, it takes FOREVER to get the food, and the order is always wrong. HORRIBLE for room service. 3. The Internet access is now a per day charge, not by the minute. 4. Movies used to be free, now they're $16 each. You only get 5 channels to watch and they're CNN, TBS, ESPN, TCM, and TNT. All the movies they run are very old. Horrible for TV selections & value. We liked the Aqua Theater show and the Ice performances - both were great. We won't sail on Harmony again & I could not recommend this ship to my friends. But we did like Oasis, Allure, Navigator, Freedom, Independence, etc. Read Less
6 Helpful Votes
Sail Date: April 2017
Friends going on cruise asked us to go. Will not do again, going back to Celebrity. 1) Going to Labadee was misleading. Excursion stated walking tour on Haitian village, was no such thing. Was a walking tour of Royal Caribbean built ... Read More
Friends going on cruise asked us to go. Will not do again, going back to Celebrity. 1) Going to Labadee was misleading. Excursion stated walking tour on Haitian village, was no such thing. Was a walking tour of Royal Caribbean built structures and had no Haitian history impact. 2) The shows were good except for comedy which I considered very vulgar. 3) The veteran get together was greatly appreciated. 4) Their drink packages were outrages, coke package for eight dollars a day was okay, but could only find 4-5 machines on entire ship, no map provided as to where they were. Stated you could use bars, but they did not have the caffeine free sodas my wife could drink To get water or tea added to package raised to $20 something a day. 5) Was told to let Silk dining staff know we wanted same table every night, which we did, but that did not work, next night stated table was full. 6) Also the show The Fine Line was shown in Aqua Theater on 6th night, as soon as finished, they started some dancing in middle of Boardwalk area, and caused a huge jam up for people trying to get out of Aqua theater. Read Less
2 Helpful Votes
Sail Date: April 2017
I had high hopes for the HARMONY OF THE SEAS. My first OASIS OF THE SEAS Cruise in 2010 was phenomenal and the ship was less than a year old. Just as her sister, Harmony's design is spacious and esthetically pleasing. Art work ... Read More
I had high hopes for the HARMONY OF THE SEAS. My first OASIS OF THE SEAS Cruise in 2010 was phenomenal and the ship was less than a year old. Just as her sister, Harmony's design is spacious and esthetically pleasing. Art work adorning the halls, walls and suspended from the ceiling was fresh, young and new -worthy a leisurely stroll with a camera. I love to walk full circle around the upper decks late at night -it's quiet, warm, refreshing, breathtaking and God fearing...simply beautiful. I have nothing but praise for the dedicated crew and breathtaking vessel, itself! But... The Oasis was full of activities for all ages. Harmony was hit or miss. I believe the full activities and programing list have yet to be implemented, on this ship. My older teen stayed in our cabin for most of the day, after the 3rd night complaining of lack of creative activities. Someone complained of an unusual sparse scheduling for Karaoke. The POW Moments were far and few between: "Boleros", the live music Latin club was a hit, the live New Orleans Jazz Band which magically appeared on the Boardwalk one afternoon was sea, was a welcomed surprise. "Grease" was a POW Moment as well as Wonderland, the eclectic restaurant a memorable experience from start to finish. Some (definitely not all) of the food was mediocre and had that pre-packaged/short-cut prep flare. A mini-cupcake, beautifully decorated would look inviting and delish behind the enclosed glass case, but take a bite and you'll come to the stark realization of generic box mix and water. Possibly all in the name of time, space and bakery hours. On the other hand, dinner rolls in the main dining room were fresh & melt-in-your-mouth superb! Prime rib = tender and tasty; tomato bisque = oddly bright red and most likely canned. I'll wait a few years and try her again. Read Less
Sail Date: April 2017
I chose this cruise because the ship looked amazing. Unfortunately we chose a horrible week to go on this ship. There were over 2200 children on this sailing. Many children running around without parents paying much attention to them. ... Read More
I chose this cruise because the ship looked amazing. Unfortunately we chose a horrible week to go on this ship. There were over 2200 children on this sailing. Many children running around without parents paying much attention to them. I love children but it was a loud sailing and the service was not good. The shows were phenomenal, but the service was very lacking. I am used to great service onboard Royal Caribbean sailings and it seems that the larger the ship the service needs to be worked on. Central Park area was beautiful but could be very loud during the day, at night it was magical. Beautiful ship. Although it was beautiful I would probably not go back on this ship. There is preferential treatment given to certain groups almost like a cast system, where certain people get seats reserved at shows and events. Staff don't seem to want to be working on this ship and show it to their customers by their lack of service and friendliness. They seem to prefer to talk among themselves rather than attending to their customers. Read Less
1 Helpful Vote
Sail Date: April 2017
Vacay 2017 Harmony of the Seas Transfer-we had planned and paid for a transfer from the airport to the cruise terminal. This was a a mess....the lady at the airport terminal was rude and informed us that it would be at least an ... Read More
Vacay 2017 Harmony of the Seas Transfer-we had planned and paid for a transfer from the airport to the cruise terminal. This was a a mess....the lady at the airport terminal was rude and informed us that it would be at least an hour to get taken to the ship.. they had three ships in port and we would have to wait. When it was time to go... they called us over to go out the door.. to find several buses parked loading people. People everywhere!! We had no clue on which bus to get on. Do not waste your money. Embarkation-when we got to the pier it was crazy!!! Amazingly from the time the bus pulled in and we were on the ship... 15 minutes!!! Ship-this ship is beautiful and huge. Extremely clean. The bionic bar was awesome! Overall, Service on board was outstanding. Central Park was stunning. The boardwalk area was on point! We even rode the carousel!! Cabin-we got a virtual balcony inside stateroom 7420. This was a forward room. The cabin itself is beautiful and had plenty of storage. The virtual balcony was really cool. However, when asked about turning the sound on I was told they don't have it working yet. Bed was hard as a rock, but our steward put three extra blankets on the bed. It was good to go. The steward gave us outstanding service! There are no electrical plugs in the bathroom. DO NOT BOOK THIS CABIN!! From the minute the ship left port every couple of minutes it sounded and felt like we had ran into a iceberg! The entire cabin shook!!! If you were sitting in bed and had your head leaning against the head board.. your head bounced.. Our family was located four cabins down.. same type of cabin.. never had a problem. We had one night that was very choppy, 35-40 mph winds.. enough to close off all the outside entrances to the 15th and 16th floor. You could not go outside. Our cabin sounded and felt like we were getting bombed! Forget sleeping. (Ship was full so no changing cabins) DO NOT BOOK THIS CABIN!!! Food-you will never go hungry on this ship. Best eating- Magnolia grill Johnny Rockets Mini bites Windjammer-loved the bar inside the restaurant Don't bother- Main dining room (horrible .. horrible food) Boardwalk dog house (cold hot dogs) If you want a specialty restaurant ....book before you get on board. Once we found out how horrible the main dining room food was, we tried to book with no success. Nassau Bahamas Excursion-Dolphin beach break Boat ride over was about 45 minutes. No safety drill, no communication until we got back requesting a tip. Beach was beautiful, plenty of chairs. Water was freezing! Got to spend 10 minutes with the dolphins. Which with the water feeling like you stepped into a cooler full of ice was more than enough time. Perhaps going at a different time of year would be better. St. Thomas Excursion-Abi Beach break Open air taxi took well over an hour to reach the beach. Area was very poor, traffic was a nightmare. This was to be a private beach. Beach area was about 500 feet wide. The place was packed. Not enough chairs for all the people. The area of the beach looked nice, except you had a hard time seeing or even getting into the water because private boats had pulled up and dropped anchor to visit the bar. The bar had one bartender for over 300 people. Once the open air taxi that took you there left they did not return for four hours. We were stuck. It was a horrible experience. Please note-went to RC and complained, they offered 40 percent refund. Very nice. however the next day we received a call offering 100 percent refund! Everyone that took the excursion had complained..PROPS TO RC! St. Maarten Excursion- Tall ship Beautiful ship-great staff! Highly recommend if you just want to sit back and relax. Absolutely gorgeous island. Plenty of shopping. Loved the island. Please be aware-we had scheduled this excursion for the morning. Without notice it was changed to the afternoon, excursion ended as 430 pm and the all aboard was at 430 pm. So our trip was cut short by 30 minutes. Entertainment- Grease was amazing! Find line was incredible! Comic was good, but loved the warm up guy more. Ice show-yawn. Columbus-got to see to believe. Piano guy-couldnt sing to save his life. VOOM-internet. Worked better than my internet at home. Surprising with such technology the TV played the same episodes over and over again. Drink package totally worth it! Best place to hang was the solarium. Seeing we didn't get much sleep in our cabin this was the best place to catch up. Wonderful soft breezes...soft music.. perfect place. Disembarkment-this took about an hour. Not bad at all. HINT-if at all possible tote your luggage out yourself. If you have questions email me at littlebitmarque@hotmail.com Read Less
4 Helpful Votes
Sail Date: April 2017
Our group wanted to experience the new ship and all what it had to offer. The embarkation was amazingly smooth for such a large ship. Our group of 17 was on the ship within 30 mins. Since majority of the parties were suite guests the ... Read More
Our group wanted to experience the new ship and all what it had to offer. The embarkation was amazingly smooth for such a large ship. Our group of 17 was on the ship within 30 mins. Since majority of the parties were suite guests the disembarkation was smooth also. The lines for the regular passengers was tremendously long in the terminal. Ship was nice an clean with lots of activities to keep busy if you wanted too. Unfortunately the staff at many of the restaurants seemed understaffed to handle the amount of people on the ship. Our main dining room waiter worked extremely hard to maintain his tables, sometimes by himself with no assistant. The food was sub-par on this sailing in the main dining room, lobster was bad- chewy. prime rib fatty, menu had nothing that WOWed the group. Bar service in the dining room was a long wait just to get anyone to take an order. Jamie's Italian, was horrible, service was slow and bad. Food not good. Chop's Grill was amazing- service was great and food excellent. Izumi Asian - was amazing with the sushi. Pool deck bar service was slow also. If you wanted a drink it was faster to walk to the bar to get it yourself. Over all the staffing numbers need improvement to provide the service that you would expected for the dollars spent on the cruise. Read Less
Sail Date: April 2017
Looking to try something new, we chose Royal Caribbean because they had the newest, biggest ship. Many amenities were very nice, however, having only sailed with Disney previously (5 times), the service on Royal Caribbean does not come ... Read More
Looking to try something new, we chose Royal Caribbean because they had the newest, biggest ship. Many amenities were very nice, however, having only sailed with Disney previously (5 times), the service on Royal Caribbean does not come close to matching that on any of the Disney ships - from the dining experience to stateroom cleanliness and maintenance as well as how interested the entertainment staff is in ensuring a great time for everyone - Royal Caribbean fell way short. The dining took a very long time and there were a lot of items repeated on the menu each and every night. The buffets were crowded, The specialty dining was excellent, but cost additional money, as did many other things such as a convenience wrist band to allow you to not have to carry your room key, and internet, and even fountain drinks cost $70+ extra per person for the week. And their shopping - on the promenade - vendors were constantly bothering your with fliers and raffles. Read Less
Sail Date: April 2017
We travelled with Royal Caribbean for 10 years. Was on Harmony in January, and wanted to show this beautiful ship to grandchildren. Maybe because of school break, but my experience was different 3 months later. We are not picky on food ... Read More
We travelled with Royal Caribbean for 10 years. Was on Harmony in January, and wanted to show this beautiful ship to grandchildren. Maybe because of school break, but my experience was different 3 months later. We are not picky on food - it is always very good and variable. But service people are so overloaded with work, that I don't know how they keep to remain so pleasant and helpful. Elevator's service was not in January, but in April it was even worse. 6 elevators on each side (does not matter on what part of the ship you are), but only half of them seem to circulate. People breath to each other face - that how crowed they are. While being upset myself, I heard a lot of complains from others too about elevator's service. Cabin's service is great. Thanks to ship designers I will still recommend Harmony of the Seas for it's beauty! Read Less
10 Helpful Votes
Sail Date: April 2017
Our family sailed on Harmony for spring break in 2 cabins. Our children are 16 and 7. We have gone on several cruises and also sailed with Norwegian and Carnival, although Royal Caribbean has been our line of choice in the past. The ... Read More
Our family sailed on Harmony for spring break in 2 cabins. Our children are 16 and 7. We have gone on several cruises and also sailed with Norwegian and Carnival, although Royal Caribbean has been our line of choice in the past. The ship is amazing. It is modern and kept very clean. The fitness center is huge and the jogging track is nice (almost .5 mile). There are countless options of things to do, but be weary of the crowds on sea days. Our cabins were spacious and our stateroom attendant was amazing. Embarkation was fast and easy. We ate in the dining room 5 of the 7 nights. There are many dining options, but some of the specialties are pricey. We ate at Sabor (mexican) for a lunch and a dinner. Food was good both times but service was very slow. Our dining room waiter was great. He was the highlight of the dining room experience. The food was mediocre. We have had better on other lines recently. It did not help that a salad was served to us with a large fly in it. Staff did try to make up for it with some goodies sent to the room, but sent them to the wrong room. This is where I will express disappointment in service. The crew was not friendly. Do not expect any "wows" from staff other than your stateroom attendant or dining room waiter. We thought someone would follow up after the fly in the food, but they did not. The shows were good, but make sure you have reservations. My suggestion would be to make reservations as soon as you are able to online before departure. If not, you are waiting in line until 10 minutes before the show starts. Comedy was good, but only one comedian for the week. Adventure Ocean was fun for the younger one. Lots of activities going on for kids. The Royal IQ app and the wow bands were a nice plus on the Harmony. Overall we had a good trip. We will probably try another line next time as our loyalty to RC is starting to decline. Read Less
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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