7 Helpful Votes
Sail Date: August 2017
We chose the cruise strictly because of timing. Was looking to depart on the 19th, and this is the cruise and itinerary that fit the bill. Wasn't necessarily looking for the current largest cruise ship in the world, but that's ... Read More
We chose the cruise strictly because of timing. Was looking to depart on the 19th, and this is the cruise and itinerary that fit the bill. Wasn't necessarily looking for the current largest cruise ship in the world, but that's just the way it worked out. First time cruise on Royal Caribbean, as I've done Costa, Princess, Carnival, and Norwegian in the past. We traveled as family of four with me, my wife, and 8yr old boy and girl twins. We got two rooms, an ocean balcony and an inside room across the hall for extra space. Incredibly, the price was cheaper to do it this way rather than jam the four of us in the balcony room. My review below will encompass my first impressions, what was very good, what was so so, and what was very bad. First impression when driving up to the ship is that there’s no denying the beauty of this ship. It’s got sharp lines, looks ultra-modern, and is a total monstrosity. All staff when getting on board are incredibly friendly. You will have no shortage of help and there are tons and tons of people around to help you get settled. The very good: Neighborhood design very innovative. Central Park on a ship? Beautiful, although the area is littered with mostly specialty restaurants, with the exception of the Park Café, which is a great stop for a small bite to eat or a cup of coffee. Boardwalk is lots of fun, even stashed with a carousel. Ultimate Abyss is a great experience. Scariest part of it is the departure platform, once you’re in the tube, you lose perspective of how high you are. Water slides were a lot of fun. The toilet bowl slide was a lot more fun than the traditional slides. Meal staff very, very friendly Ship very stable, hardly felt any motion Plenty of whirlpools Easy to find deck chairs, even during crowded conditions Fine Line water show is a necessary show to watch. Room steward was great, always made sure the room was clean and responded to special requests very quickly. The so so: Excursions can be expensive, but you don’t necessarily need to buy one in every port. Labadee has a great little beach spots w/ no charge for deck chairs, which are plentiful if you get off the ship early enough. Recommend Nellie’s beach. In Cozumel, forget buying any excurisions from the ship, and just walk onto the pier. There are dozens of people around providing entertainment from fishing trips, beach trips, snorkeling, catamaran’s, etc, you name it. Everything is negotiable when you deal with the locals. What is not negotiable is buying the excursion through the ship. I would not recommend dealing w/ the locals in Jamaica, although I’ve never heard of anything happening to tourists in Jamaica in a while. Tourism is their life’s blood. Felt like being at a mall on the main promenade deck 5. Balcony room a bit small compared to other ships I’ve been on. Main dining room and buffet food is good, but not great. My hypothesis is that the larger the ship, the more the quality of the food suffers. When you must feed more people, it’s hard to maintain good quality on food. There is a push from senior staff to get you to eat at the specialty restaurants. We tried one…. the Wonderland. Food at Wonderland was very good, but I’d stop short of calling it great. Did not dine in any other specialty restaurant. I actually have a problem with these restaurants, as it’s just another way of fishing into my pockets. I already paid thousands of dollars to be on the cruise, why do I need to keep paying? At sea days creates more crowds on the pool decks, but not as terrible as on other cruise ships. The Solarium is a beautiful spot to go relax without any children younger than 15. However, no pool, only a spa. In addition, even though there are what appears to be shade over the area this is actually just a mesh cover that still allows the sun through, so the area is devoid of true shade, unless you go sit in a normal chair at the Solarium café. It can also get hot in the Solarium. You must read your daily pamphlet every night to get an understanding of the hours of certain amenities. What was open at a certain time the day before may not be open at that time the following day. That can get frustrating, so be aware. Staff at the amenities goes through very frequent shift changes, which can cause delays if you’re waiting in line for something, like the slides. Drink package not worth it unless you’re going to drink 6-7 drinks a day. I’m not a heavy drinker, probably should have skipped the package. If you’re a big drinker, then it’s worth it. Watched Grease the musical, it was fun, but not the world’s greatest production. The very bad: Staff manning the amenities, such as slides, rock wall, always changing and there’s no consistency. Also, god forbid you forgot to read the rules prior to showing up, you’ll get chewed out. Don’t even THINK about wearing any jewelry or sunglasses when you go to the water slides. Plus, the rock wall and Ultimate Abyss have specific clothing requirements. Be aware before you go. Casino slot payouts are nonexistent Service at bars can be slow – bartenders tend to wait staff first, flag one of them down for faster service. I waited 15 mins for a drink one time, because the bartender had no concept of who had been waiting and who just walked up to the bar. Keep an eye on your pool towel, not that they are being stolen, but if you forget to return one, it’s $25 a pop at the end of the cruise. Unless you get there when it opens or at an off time, the Windjammer buffet gets VERY crowded and chances are, you will not find a seat, unless you get lucky and walk by somebody who is getting up. Kid’s club staff not consistent, and this was most important to us. Kids crave consistency, especially when going to a strange place with strange people and strange kids. Fake ports, such as Falmouth, which is nothing more than more of the same that is on the cruise ship. Nothing genuine. For goodness sakes, do I really need to go to a Margaritaville in Falmouth and Cozumel?? Where’s the authenticity of the actual port we’re in? No, I don’t need to buy diamonds from Diamonds International, Tanzanite, or Hublot watches. Not two seconds after being on board, I’m already being sold on my “next” cruise. Let me enjoy this one first. Elevators very crowded during peak times. Sometimes a 10-minute wait wasn’t out of the question. Eventually, if you’re going up, you’ll just get on one going down so you know that eventually, you’re on the elevator. Hard to find a decent time for dinner reservations (couldn’t make reservation early prior to the cruise date, was told to make them on ship, then no decent times available.) Carousel on boardwalk was broken for the first three days, then, when it was fixed, we were going to go on it. However, there was a sign on it that said the carousel needed to be sanitized. I’m not kidding when I say that a single worker took approximately 30-40 minutes to clean the entire carousel and surrounding bannister with a cleaning solution. Kids were waiting and getting anxious. You also had to coat your hands with purell before even THINKING about getting close to the carousel. I thought that was a little much, and I’m very protective of my kids when it comes to germs. They certainly don’t sanitize like that at Disney World, but then again, Disney never had a norovirus problem. Decking area near pool and up on the waterslide platform can get VERY HOT and cook your feet. There’s very little shade. Forget about wear water shoes, since they aren’t allowed on the water slides. Staff attempts to remedy this by pouring water over the area, but sometimes, they don’t. Kids suffer the most here. I get the whole thing around safety, but at the slightest HINT of bad weather, outdoor activities are too quick to close. One day, the rock wall closed because they though a storm was coming. Then a few minutes went by, and the sun came out. Rock wall remained closed and didn’t open until the following set of open hours in the evening. All in all, the trip was still amazing. It was a week on the high seas, and my family and especially my children had a good time. I know I called out quite a few things, and this was MY experience with the cruise. Your mileage will vary and you may have a totally different experience than I did. My intention is to give you one person's perspective on what they experienced and what my thought process was, right or wrong. I probably would not cruise on this ship again, but not because I don't like the ship, but rather for the fact that there are so many other ships I want to try, but I would recommend this ship to others, as fun times, even with a few bumps in the road, we're had by all. Read Less
2 Helpful Votes
Sail Date: August 2017
This was supposed to be a family reunion and anniversary for the family. We had high hopes and expectations but what a dissapointement. No recognition for special occasions. The queueing and waiting for disembarkation was unbearable! ... Read More
This was supposed to be a family reunion and anniversary for the family. We had high hopes and expectations but what a dissapointement. No recognition for special occasions. The queueing and waiting for disembarkation was unbearable! The ship is lovely, although the food was not as expected. In our previous cruise experience, we could order juice at dinner, but not in the Harmony. We booked all the shows before we boarded. The show time was changed and there was no notifications. Shows was cancelled, and again no notification for the change. Very pleased with the cabin, since we could get to the next room through the balcony which was convenient. The cabin is clean. Overall rating is satisfactory, although we had expected more. The kids disappointed as they were not able to get on some rides as the queue was so long. When we signed in, requested for spouse cabin to link to my credit card, Checked with reception and was told that it is fine. Only did we know when we were about to disembark that we had balance owed. What a surprise!! Read Less
8 Helpful Votes
Sail Date: August 2017
Any review must begin with this simple caveat: servicing 5,479 passengers, is more akin to managing a small municipality or gated community than an actual vacation resort. A list of Gives and Takes 1. Pool(s) Layout: a Give. I have ... Read More
Any review must begin with this simple caveat: servicing 5,479 passengers, is more akin to managing a small municipality or gated community than an actual vacation resort. A list of Gives and Takes 1. Pool(s) Layout: a Give. I have neighbors pools larger than the small splash baths scattered on (what is the primary day time convergence spot on any ship or resort) the pool deck. 2. Interior Cabins: a Take ? The ship's layout allows for more interior cabins with access to the sunny skies above. However, in that "zoning" or "land use planning decision", is that a take for a smaller minority of passengers, or the cruise line, which can attract and accommodate more souls in a "high density" environment. So, I would say it's a take for some passengers and for RC's bottom line, at the expense of the reconfigured pool deck which does not permit for larger grand size swimming pools for passengers to lounge around. 3. Cabins: a clear Take: Large. Spacious. Clean. Well thought out. No Gives here. 4. Food mostly a Give: RC culinary directors and head chefs are no local fry cooks. You have the likes of Gordon Ramsay leading this brigade of hunger assassins. However, when feeding 5000 ravenous ocean air and vitamin D stimulated tummies on suspended Jenny Craig Diets, culinary martial arts must yield to engineering science. To sum up: Not one steamy dish. Never. But plenty of flavourful fats to keep your entrees "moist", yet low sodium added (salt dries food out), and lots of heat lamp exposure. However, the Take: no digestive tract disturbances (even for a person with hypersensitive digestion). 5. Beach Excursions: A clear Give. RC deserves no merit for the natural beauty of the beaches where passengers are "scammed" up to and beyond 100 dollars per person for what amounts to literally a bus ride to a pre-selected destination, abandons you for 3 hours without the slightest accommodation from the blazing heat or pouring rain. I did spot a Porto Potty in St. Kitts which was available to guests to relieve themselves, but opted for deep breathing and concentration to control my bladder. Thank God I had no digestive tract worries that day (see #4 above). Shameful that RC and the other cruise conglomerates (all of whom were sectioned off along small sections of the same shorelines in St. Thomas, St. Christopher and every other "day at the beach" excursion, would not ridirect their budgets so proudly spent on their recreational R&D labs, watch their promotional videos if you think I'm making this up, to build little more than what you would find at your local municipal pool or recreation centre where passengers could access a few moments of shade, clean towels, and beach umbrellas and chairs. Let alone restrooms. Don't be fooled. The zip line adventures, rock climbing walls, cannons that shoot you out into the open waters were abandoned on port days because ultimately, their sideshows that lure people picking up the tab for these trips spring extra bucks for with the hope that their families will appreciate them more for doing so. Truth is, it's a marketing hook, and it works. But interest is quickly lost in these sideshows. Here's an idea: a first aid station. The parents of that poor helpless toddler that had sunscreen mixed with grains of sand smeared right in her precious eyes would have appreciated two hours earlier before a wonderful Norregian Dr. (on vacation with her family) tended to this child. Were it not for her acute hearing, there was no one from RC able to help this young family in distress. Recreational R&D my a**. Otherwise, I had a good time. Read Less
4 Helpful Votes
Sail Date: August 2017
To call Ft. Lauderdale a "Port of Call" is kind of silly. It is the city you fly into and embark and disembark from the ship. I guess if you wanted to do a RCCL thing here, then I suppose you could stretch the term "Port ... Read More
To call Ft. Lauderdale a "Port of Call" is kind of silly. It is the city you fly into and embark and disembark from the ship. I guess if you wanted to do a RCCL thing here, then I suppose you could stretch the term "Port of Call" but for me that is a place you sail to - not a place you fly to for the purpose of getting on the ship. But maybe I'm wrong. We did it alone by flying in a day early and spent the day in Hollywood Florida (20 minutes away by Uber) and had a blast. We did the same on the last day...but I will get to that in a minute. We chose to fly in on a carrier that we liked (Virgin) and Uber'ed it in for $16 to our hotel. We stayed at the Diplomat in Hollywood Fla. It is a beautiful hotel with great amenities (minus shampoo -of all things) with great views, pools, restaurant and bars. I think it was cheaper for us to do it this way. I have done the fly in thing with RCCL and Princess in the past and found it was kind of an economy deal with at the time an obscure airline. I am sure (I hope) it is different now, but I still wanted to do my own thing and it worked. I got the hotel deal on Priceline and it was a total steal. Getting on the ship was really easy. Way better than all the times before. Getting into Port Everglades by Uber was not super easy. There were port checks (Security) and in each case unfamiliar drivers on how to get into the port. The signage in is not super good for new drivers. The process of getting on and later off was super easy and way better than I had every had in the past. The Ship: This ship is spectacular. Yes it is big, but totally manageable and despite it's size and the number of occupants, you really don't feel like you are bumping into people (Unless it is formal night and everyone wants a picture.). The pools, slides -all of it were over the top which made it a great experience. The Staff: The staff was very friendly and accommodating...almost to a fault. It seemed that they were a little shy in getting drunk folks to quiet down a little in the quiet areas. I get that it's a vacation and people want to let their hair down...I did, but I did it in the areas I could be loud in. Sometimes you want to nurse a hangover in a quiet place that is not your room. It was not really possible on this cruise. Food: Because next to drinks...it's the next important thing...food, right? OK. The main dining stuff was just OK. It was a hybrid of hotel foods. Sorry. It was. When you have that many people, quality and temperature kind of go out the window. So, I get it, but wonder if there was another way. We had the anytime dining. It was OK, but I kind of missed the opportunity to connect to one waiter and staff and sit at the same table. The added meal thing, where you can dine at 3 of their restaurants for an additional fee was totally worth it. The food was way better. We ate at 150 Park, kind of a high-brow steak joint, Wonderland (our favorite molecular gastronomy place) and Chops, a better version of 150 Park. The Windjammer buffet and the Solarium buffet were the weakest parts of this cruise. The food was cool every day and there was nothing really imaginative to this. It was your basic Holiday Inn buffet - just way bigger and with a few more items. The service was awesome by the staff. They walk around and offer pastries which was nice. Excursions: Do the beer excursion on Nassau. If you are an alcohol enthusiast (like us) it is nice. The guide gave us a great historical run-down of the island and we did this at a couple of bars that served beer. It was good. The history of the island is pretty cool. You can easily get stuck in the straw market, there are total touristy things there, but walk downtown. It is nice little town and better than I remembered it in the past. St. Thomas. If I never go there again it will be too soon. This place has become dirty and not worth it to me. I guess if you think you can get a deal on a watch, then go for it. It is not the same island I used to love. Everyone wants to shake you down for the last penny in your pocket. "Barkers" like what you would expect at some sleazy strip joint try to entice you in a store with promises of free things or "Hey I get paid if you just step in could you do me a favor and step in?" On one occasion the "barker" touched my wife then grabbed my arm to pull me in. We had a brief but clear conversation about that. The Rumporium tour is a joke. We paid for this "excursion" total waste of money. First you are trucked there in totally unsafe converted pick-up trucks, with no seat belts and you are seated over the exhaust. It is a covered-open air experience in a truck that should have been salvaged years ago. Once you get there a guy offers you water only to find out AFTER he opens it that there is a fee for that water. Nice. A woman acts as a tour guide, but really only tells you how to get to this house that has some historical value then follow it down to a tasting area so they can sell you their run. The tasting cups are medicine thimble cups typically found on cough syrup bottles. Actually those are bigger. So, in summary - - You pay for a ride to a place where you have an opportunity to buy their stuff. It's like paying to go to the shopping mall. St. Kitts we loved. No tour, hit the Habana House for cocktails and cigars. Total great staff and we could people watch. The white monkey mafia is waiting for you to take pictures of their cute beasts, but ask yourself this...am I really paying to use my own camera to take a picture of a monkey? Shows: The outside rear of the ship water show is incredible. The comedy show is really funny. Did not see the Broadway show. The last two days at sea were awesome. We got some time to decompress and check out more of the ship. I think RCCL is almost there. Some loyalists would say they have got it down - especially if it is your first cruise...but it could use a little more love. Finally, I can't stress more that RCCL needs to back off the high pressure sales thing. In the main deck they haul out the "Trunk Sale" items that area medium (at best) quality watches and other items to sell. Every step on this deck seems like an opportunity for the staff to sell you something. The pictures seem innocuous, but they are also for sale. I felt like I was on the QVC / Time Share cruise. Maybe I am too much of a jerk, but I paid a lot of money for a vacation. I just expected a little less pushy sales stuff and a little more heat on my food. Read Less
2 Helpful Votes
Sail Date: August 2017
We chose Harmony of the Seas because we saw videos and reports of how wonderful the ship was. Gigantic, full of activities, beautiful and the great restaurants and shows. I will be honest, the ship has great shows, great variety of ... Read More
We chose Harmony of the Seas because we saw videos and reports of how wonderful the ship was. Gigantic, full of activities, beautiful and the great restaurants and shows. I will be honest, the ship has great shows, great variety of eating venues and despite the number of passengers, you still have elbow room. The Labadee Sandbar Island Tour was the highlight party boat! The crew was awesome and the beach was spectacular! A definite MUST-DO if you like jovial music and a great beach escape. The bad - horrible service recovery. One of us had an accident on the cabin due to a faulty chair design. We rushed to the Medical Facility and this is where our nightmare began. Head nurse had the worst bedside manner of anyone I had seen - I guess she is taught to fear mentioning liability to avoid a lawsuit - well she takes that to the limit and has no idea how to balance a real problem where the guest should be cared for versus admitting guilt so the guest doesn't sue. They were horrible, Even after a safety officer review the incident - they never apologized once again, I truly feel they didn't want to admit guilt so as to not give fuel to the fire. GUESS WHAT? The fire is there - we have pictures and a video and we will gladly show them to ROYAL's head corporate staff. Yet, they didn't even care. No one followed up - well, except for the head housekeeping staff member who was nice to apologize we had 2 days of our very expensive trip - ruined through no fault of our own. Usually when a guest has had a poor experience, staff members follow-up and make sure everything is well and usually you feel special - other than the bottle of wine by the head housekeeping staff - we were out in LIMBO with a huge bump in our head and a horrible pain in the neck - which we still need examined via X-rays. NOT WHAT YOU EXPECT for a Junior Suite Class customer!!!! So I guess to wrap it up, if something doesn't happen - the ship is fine. However, don't expect much if you run into any issue. The follow-up has been way below par - especially compared to other cruise lines who truly pamper their guests. Read Less
3 Helpful Votes
Sail Date: August 2017
I am an Emerald close to Diamond member. Our primary cruise line has always been Royal. It had been a few years since our last cruise, and so we were really looking forward to this trip. First the Good - It's a beautiful ship with ... Read More
I am an Emerald close to Diamond member. Our primary cruise line has always been Royal. It had been a few years since our last cruise, and so we were really looking forward to this trip. First the Good - It's a beautiful ship with a lot to do. Our cabin steward Isabeth was amazing, and one evening we had an excellent dining team, with Tahay and her assistant waiter. Alana was also great in getting our group set up for dining etc...Grease was great and much better than Hairspray on the Oasis. Simeon in the comedy club was also fabulous. Jamie's, Sabor and 150 were all excellent. On to the mediocre and the bad- 1. Boarding day selling of packages for dining and drinks. I felt like I was at the mall with people coming at me from all sides to sell me something. At least 11 staff members approached me. They need to taper it down. If people are interested they will come to you. 2. Service in the MDR was extremely disappointing. With gratuities already built in to your daily sea pass account, there is no incentive for good service. Also My Time Dining, diminishes the experience. 3. Food was either bland or salty. Considering the many cruises we've taken this was a first for the lack of a tasteful meal. 4. Entertainment- poor and less than enthuastic. Some of the cruise staff was arrogant and fake in their dealing with passengers. Disco Night on the promenade was taken away, and replaced with the 90's. Cruise staff could have made it more entertaining. 5. Bingo was very disorganized and cruise staff just called out numbers. What happened with engaging the audience and making it fun? 6. Headliner show- could've used more entertainment. 7. Evening turn down- missed the chocolate mints. I hope this saved Royal big bucks BC it took away a nice touch. 8. Chops- so disappointed - steaks were overlooked. Quality greatly diminished from our last cruise in 2012. Overall it was a good time with family and friends but extremely disappointed with what we've expected from Royal. Read Less
13 Helpful Votes
Sail Date: August 2017
Just came back from a seven night cruise on the Harmony of the Seas. This was our family’s 20th cruise (4th with RCCL) and it reinforced my love/hate relationship with Royal Caribbean. Let me go over the trip details gong first over ... Read More
Just came back from a seven night cruise on the Harmony of the Seas. This was our family’s 20th cruise (4th with RCCL) and it reinforced my love/hate relationship with Royal Caribbean. Let me go over the trip details gong first over the positives. The Good: 1- The Ship! I always admired RCCL for its innovations and their boldness on building bigger and more advanced ships. Harmony of the Seas is an engineering marvel. If you don’t force yourself to the idea that you are on a ship you might believe you are on a resort. The ship doesn’t rock. The public areas are open and wonderful. The Central Park and the Boardwalk areas, with the Acqua Theater at its end, are amazing. 2- The staterooms. We had a balcony stateroom and it was one of the best we had. The bed was amazingly comfortable, the balcony was spacious, lots of space in the closets and lots of outlets, including two for USB cables. The kids stayed in an internal stateroom with a virtual balcony (check it online if you don’t know what it is). They enjoyed it a lot. 3- Most of the personnel. Everyone is helpful and eager to help unless they are instructed otherwise by company’s policy (see the Labadee Incident and the Plastic Bag Incident below). 4- Efficiency: Everything on board is designed for maximum efficiency. The Excursion desk, for example is almost all self-service and able to cut down some personnel. The pictures taking by the photographers can be accessed from special monitors, so they don’t need to print and place them in those little shelves, saving paper, work and is way more convenient for the passengers. They also sell you an RF bracelet that substitutes your SeaPass card and, since it is attached to your wrist, you have zero chance to lose it. And they have the Bionic Bar that is a nice (yet already outdated) curiosity. 5- Crowds: Yes, the ship had 6,480 passengers but crowd management is done on a way in which very rarely you feel trapped with a multitude of people on a restricted space. There are always free deck chairs. There’s always a nice place to sit and have a conversation. The only awful time is during the first day when you have people crowding the upper decks and the Windjammer restaurant becomes the quintessential nightmare of everyone that hates cruising. This lasts until the muster station drill. After that the crowd disperses, although, sometimes, the problem resurfaces on the main pools. (By the way, the security movie, shown during the muster station drill is a flop. They tried to do it funny and different but, alas, it completely loses the point on instructing passengers on what to do in case of an emergency). Embarkation 9especially if you did your homework before getting to the pier) and disembarkation were very easy. The Meh: 1- The food outside specialty restaurants: You won’t get sick but you won’t write home about it. It is just OK, very comparable to other cruise lines in the same market space. 2- The soda package: As noted on point 4 above, you can access everything on line with help of your SeaPass card or the RF bracelet, but not the Soda! Passengers that bought the soda package need to carry that special Coca Cola branded travel cup through the ship, every hour of the day, like ghosts carrying their chains. Why just don’t add the info to your account? 3- The towel system on the pool: Again, the ship is designed to be efficient. A brilliant mind decided it was a good idea to cut pool attendants and open deckchairs without any doubts (uh, is this one taken, since there is only a towel?) by making passengers check and return pool towels in one of three stations (threating them with a 25 dollar fine per towel that is not returned). The problem here is that, a lot of time, only one of the three towel stations is open. Like the ghosts carrying their Coca Cola cups you see other souls carrying soiled towels or trying to get clean ones, trying to find an open towel station. And the ship is big. And once you find what towel station is open, there is always a line. 4- The main restaurant for “my own time” dinning: If you don’t have assigned tables you have to book your dining time every day. And that’s OK, since you can do it before you board the ship. However, every day, you face a line in front of the restaurant (we were assigned to ‘Silk’, on the 5th deck). Once you get to the attendant, they start using a walkie-talkie to find a table for you. But wait... they have a screen in front of them with the map of the restaurant showing red and green tables… yet they radioed some mysterious people expecting for someone to answer with an open table. Once the table is located, they print a small note and you are subsequently directed to your table by a guide. I couldn’t believe that a ship like that had such a stupid system. I asked one of the table locators inside the restaurant why they don’t use the map on their screens. “We have tablets here to manage the open tables but they always lose connection with the system. We can’t use them.” Really? After spending $ 1.4 billion building a ship you have an issue with wi-fi and the best way to solve it is by letting customers waiting outside? The Bad There were some instances when I thought to myself ‘how this is even possible?’ Two of these instances are what I qualify as awful. But basically they all are linked to the revenue model employed by RCCL. I understand how the cruise line needs to make money and I know that the price of the cruise itself is not enough to turn the operation into a profitable one. The prices on board of the Harmony of the Seas were, by far, higher than in other cruise companies. Drinks, for example, were incredibly overpriced compared with our last cruise (with Princess). So were the Shore excursions. However there are some limits to this. 1- The Labadee Incident (first of the awful incidents): Labadee is the cruise line private beach. I was there before with the Explorer of the Seas but after years, RCCL managed to build a lot there, offering an incredibly nice and almost paradisiacal place, with stuff for all ages. However, the only thing that is ‘included’ are the long chairs on the beach and the picnic style lunch. Umbrellas, slides, flotation cushions are all charged for extras. Same as the zip line, kayaking, scuba, etc. No problem here. Private beaches are a smart way for cruise lines to keep the ship docked, reducing its expenses, while charging for things. There are some bars spread on Labadee, like inside the ship. A little bit before leaving the beach I approached one of these bars and asked for a cup of water. The bartender asked me if I wanted bottled water. I said no, just some water from the soda machine (or tap) would work. “Sorry, Sir” he said. “I can only offer you bottled water for a fee. I can’t give you any other water”. I was perplexed, flummoxed, bewildered. “You can’t give me a cup of water?” I asked again. “No, sir. I can only sell you water”. I can replicate here the expletives I used. Who refuses a cup of water to someone? Are we supposed to feel like hostages in Labadee? 2- The Plastic Bag incident (second of the awful incidents): We bought six pictures on the cruise. After selecting them on the monitors we were told to come later to pick up the prints. So, before dinner, we stopped by the photo area. Our pictures were ready and they were given to us. “Do you have a paper folder, for me to put the pictures?” I asked. Paper folders are common in any other similar operation in other cruise lines. “No, but I can sell you this leather folder for $25”. I looked the lady and said “I don’t want this. Can you give me, at least, a plastic bag, so I can carry the pictures?”. “No, we don’t have them”. I was baffled since I saw these bags in all of the ship stores. I walked to the other extreme of the photo area and tried again with a different representative. He again tried to sell me the leather folder, but he added “If you buy the leather folder I can give you a plastic bag”. “So, let me see if I understand. I just spent almost $ 100 and you want me to give you more $25 so you can give me a plastic bag that costs $ 0.03?” The guy looked at me with clear embarrassment. “Aren’t you ashamed?” I asked. The guy shrugged and reached to a drawer and gave me the bag. Honestly, I never see this type of stinginess in any other cruise. 3- Others: For the first time in 20 cruises I noticed that some of the luggage left on the pier with the porters was not brought into the ship. I can’t understand how this is even possible; shop personnel guaranteeing me that they will beat any price but when I brought a better price for the same article they told me that “well, it is a long story but this particular seller is not included on our ‘best price guaranteed offer’; the price for on demand movies was $ 12 per movie… usually free in other lines. I wouldn’t complain if it was $3 or $4. But $12? Conclusion The Harmony of the Seas is a beautiful ship with amazing areas and wonderful staterooms. It’s a magnificent piece of hardware. The “software” however, needs some improvement, and most of these improvements are related to the implacable revenue maximization model that, I believe, in in place. The Labadee incident is, in my view, a preposterous and egregious occurrence. Would I cruise with RCCL again? Perhaps, but they wouldn't be my first choice. Read Less
9 Helpful Votes
Sail Date: August 2017
I sailed NCL EPIC last year with my 12 yo son,and had fun,was told RCL is better,with the amazing new ship' Harmoney of the Seas'... so booked it,it was expensive,about 4000.00 usd for a week.For both ,not including any extras ... Read More
I sailed NCL EPIC last year with my 12 yo son,and had fun,was told RCL is better,with the amazing new ship' Harmoney of the Seas'... so booked it,it was expensive,about 4000.00 usd for a week.For both ,not including any extras ,shore excursions ,sodas,etc. Upon enrering our cabin,after settling down,my son found next to the sofa a human hair rolled in a size of a tennis ball.That was quite a revolting finding,not to mention hygene .My son also found lots of tiny beeds all over the carpet( previous owner must have ripped a necklace or something) plus staples,that could have punctured a bare foot.I called house keeping ,which took care of it,and offered compensation of two free dinners at a paid for restaurant( what's wrong with the other dining rooms which are free?) Told them my 12 yo likes simple food,and we won't enjoy such a perk,their answer was 'take it or leave it' in a polite way.Felt quite frustrated with their attitude,after all,cleanliness is number 1 in a cabin you suppose to live in for one week.( They claimed I insisted entering the cabin before cleaning was finished.... how on earth can I do that if the corridors are locked until officially cabins are ready?) Found that remark of their bordering with not saying the truth( to be gentle about it) Didn't add to my feeling of being frustratied to say the least . I also booked a one hour private surfing session for my son for 69.00 usd,just to realize he was part of a group of 6 kids,and in total,received 7 minutes of private teaching...I found 69.00 usd quite expensive for 7 minutes....a asked guest relations about it,and they replied on behalf of the Sports manager that ,'that's how it goes '. We tried room service twice ,once they forgot to bring full set of eutencils ,no glasses,and on another occasion morning cereals without milk... A shore excursion in ST Maarten was poorly organized,with almost 30 minutes of waiting on the pier for buses in extreme heat.Not very thoughtful (however don't miss Mano Beach visit) We started the tour already exhausted ...then the bus was dispatched to return to the ship to pick up late guests,a U turn that ׳ ate' 30 min of our tour.No apologies at all. A few attempts to discuss issues with Guest Relations onboard and onshore were useless ,either they didn't answer,or just kept apologizing. Felt really that I meant nothimg to them,all my complaints received dismissive responses,though polite. Many times I found their 'Purell' hand dispencing machines empty,and some public toilets smelly and dirty( brown paper towels all over floor and sinks) On NCL for example ,they stood in the entry of every dining area and sprayed ALL guets hands with disenfectent ) not much emphasis on RCL from this aspect.It seems. On the positive note,the ship has many amazing activities for kids,quality shows( don't miss the 'Fine Line',)the day in Labadee ,Haiti was perfect. My conclusion is that those mega ships ( 6700 guests!!!) can not offer a decent/ fair customer service to solve issues.Their efforts to make you feel appreciated are close to none,your hard earned money is not respected. We will not return to RCL.Mega ship,mega disappointment .Though I must add that my son loved it. Read Less
7 Helpful Votes
Sail Date: August 2017
I was excited about the biggest ship in the world. I was impressed with the ship but not with Royal Caribbean. The customer service was not as friendly as it was in our previous cruises and the variety of the food was not great. the ... Read More
I was excited about the biggest ship in the world. I was impressed with the ship but not with Royal Caribbean. The customer service was not as friendly as it was in our previous cruises and the variety of the food was not great. the windjammer crowded with long wait lines or close. the solarium also crowded. the buffets don't provide trays for your food so you have to juggle your drink silverware and food to a table if you can find one. Dining room food was just ok. We try 150 restaurant was good but very small menu. Entertainment was good. Grease the musical was good but too much for little kids (8 years old). You need reservations because it is so crowded. Services were poor. Many problems with teens running on the ship as they can check out themselves from the teens room... poor/none supervision there. The pool was to crowded and not kids activities there. Shore excursion in St Marteen was a nightmare more than 15 people were sea sick. (kids and adults) "airport and snorkel". If you are a couple you may enjoy it. we will never go on the Harmony again. Read Less
Sail Date: July 2017
This cruise ship is vey large and was hard to explore in so little time . I would recommend this cruise if you like large cruise ships . But the biggest concern was price . To me this cruise seemed all about Money Most of the restaurants ... Read More
This cruise ship is vey large and was hard to explore in so little time . I would recommend this cruise if you like large cruise ships . But the biggest concern was price . To me this cruise seemed all about Money Most of the restaurants were not complimentary. Jamie's Italian was $ 35 per adult and $10 per child . However Chops grill and Wonderland were $50 per person ! Also, the sale merchandise was Cheep quality. I happened to get a beach bag that broke 3 days later, I bought another carrying bag that unseemed the day I bought it . But otherwise, the entertainment nightly was Amazing. I felt that the cruise was all about the money, rather than providing overall customer satisfaction and convinience. For 2 adults and 2 children from California: 7 day cruise fare $6500 + $1800 airfare + $1700 on board tab + $150 hotel = $10,150 for a 7 day cruise or $2,537.50 per person. while the cruise was nice overall, it was not worth the cost. In the future, we will stick to the smaller venue cruises from the California ports of call. Read Less
Sail Date: July 2017
Very nice cruise. Only my 4th cruise but liked this boat the least and would not take it again. The other oasis class ship I was on was the Allure and I liked it much better. --Harmony has no adult pool in the adult only area (only has ... Read More
Very nice cruise. Only my 4th cruise but liked this boat the least and would not take it again. The other oasis class ship I was on was the Allure and I liked it much better. --Harmony has no adult pool in the adult only area (only has a sprinkler shower). On the Allure there was a little pool in between the two adult-only hot tubs which made for a nice relief from the heat of the hot tubs. There was an adult only pool but it was in general area next to kids waterslides and was so crowded I could not get in it once in 7 days. Too many kids hanging around adult pool, no chairs EVER available, and no room in pool at all. -- Food was good, but not as good as the other cruises. Service in dining hall was better than all other cruises though! -- Strong sewage smell was pervasive in many areas of the ship. Especially in the Boot and Bonnet bar but when I mentioned it to a staff member they said they didn't smell anything. Smelled it in several common areas and hallways. Fortunately room smelled nice. -- Nice spa/fitness room and very nice track to run around on deck 5. -- Room was nice and we had all family on board in 4 rooms. My 15 and 22 year old sons shared room and we asked for two bed to be split but there was only about 3 inches between and they were very uncomfortable and felt like they had no space. Maybe luck of the draw on rooms as last ship they had a night stand between with more room. Read Less
13 Helpful Votes
Sail Date: July 2017
We planned our voyage on HOS about 9 months prior. Lured in with exciting features like the zip line, rock climbing wall, ultimate abyss, wave rider, water slides, etc... Sounds great right? Well, my kids barely got to do any of these ... Read More
We planned our voyage on HOS about 9 months prior. Lured in with exciting features like the zip line, rock climbing wall, ultimate abyss, wave rider, water slides, etc... Sounds great right? Well, my kids barely got to do any of these because they were open so infrequently. So, when they were open, the lines were up to a half an hour long. There were over 6000 people on the ship which was too many. The staff could not accommodate. The service in the dining room was poor and I have never experienced so many rude staff members on a cruise. Not just apathetic, straight up rude. I couldn't believe how much money I paid compared to cruises I have been on in the past to be treated like the plebeians on the Titanic. The next thing that was awful was the constant smell of sewage in all of the hallways and our room. Yes, SEWAGE!!! Royal Caribbean needs to figure out a way to not have the cabins smell so bad. It was disgusting. There were so many pushes for up-sells. I don't know if this is a Royal Caribbean thing in general now because I usually cruise on Celebrity and haven't been on a RC cruise in years. They tried to up-sell you everywhere you went. It was extremely annoying. The dining room was very unorganized. The first night our table was never even offered drinks! They also charge for room service now. The Windjammer's food was unimpressive and it was hard to get a table unless you ate at off times. Same with the dining room. This is why we ate dinner at 5:30... Pros: Wonderland restaurant. Absolutely incredible experience. The aqua show was also quite spectacular. The rooms were nice sized and the beds were comfortable. The ship is also beautiful!!! It is still very shiny and new. In the end, I will stick with smaller ships where I am treated well. I have never had a bad experience on a cruise until this one. Ironic, since this cruise was more than double what I paid for any in the past. I was so unimpressed I will most likely never cruise on Royal Caribbean again. I met many other passengers who felt the same way. The last two days at sea the passengers were like sardines in a tin can. The pools were filthy because there were so many people in them. You couldn't have paid me to get in that pool. I heard many people exclaim how they could not wait to leave! Even my kids were bored by the end because the activities were always closed or packed and the pool was filled with 50 plus people ( not joking, my daughter counted) when the sign said the occupancy was 21 with a half hour wait for the water slide. The best part of the cruise was the private snorkeling tour we did in St. Thomas. (Not through the ship). Tip to Royal Caribbean, if you don't have enough staff or amenities to accommodate all of the passengers, don't be greedy and book so many. Tip to future passengers, don't choose this trip if you are expecting luxury. Also, check your bill! Lots of mistakes on ours. Read Less
1 Helpful Vote
Sail Date: July 2017
Wanted to honor our milestone with a cruise line that really valued D, D+ traveler- on the biggest and newest ship. They still have major staff issues- they are trained only to look for the burgundy or dark blue card- the rest of us feel ... Read More
Wanted to honor our milestone with a cruise line that really valued D, D+ traveler- on the biggest and newest ship. They still have major staff issues- they are trained only to look for the burgundy or dark blue card- the rest of us feel like almost GOLD travelers . LONG waits for ordering in MDR- specialty restaurants chaotic- should be able to book online. Too many people make reservations then do not show or cancel. Rudest travelers of any ship we have been on other than Carnival- elevators stop- with 10 on board and five more squeeze in with no comment!!! Watch your bill on this ship- you order one of your three free drinks at 7 pm in MDR- they charge you!!!! You watch them take your towel and forget to scan- on your bill !!! Best way to deal with poor staff attitude and never " exceeding my expectations " as on previous ( almost 200 ) RCL cruises is to stay out of the way and not use the amenities you so hoped to experience. Read Less
1 Helpful Vote
Sail Date: July 2017
The shows were great and the food was good. The ship is beautiful however a lot of catering to those with $$$... too much focus on specialty restaurants with the effort coming away from those of us in the main dining room. I experienced ... Read More
The shows were great and the food was good. The ship is beautiful however a lot of catering to those with $$$... too much focus on specialty restaurants with the effort coming away from those of us in the main dining room. I experienced both having paid for the premium food and there is a huge difference in service and quality of food. you also need to pay to get reserved seating and reserved boarding or you will wait with the masses. and when something goes wrong, you will just wait and wait and no real help from anyone. This ship is so big with 6000 guest that it becomes a fend for your self type of cruise. I do recommend RC and have had some great cruises with them, I felt like if you want to be pampered a little and get any personal service, that will not happen on such a large ship...at least they have not yet figured it out yet! ed Read Less
Sail Date: June 2017
We chose harmony for previous experiences aboard the oasis of the seas. The service in the main dining room and the staterooms were exceptional. Puerto rico was given the least time despite being the best port of call. My children agreed ... Read More
We chose harmony for previous experiences aboard the oasis of the seas. The service in the main dining room and the staterooms were exceptional. Puerto rico was given the least time despite being the best port of call. My children agreed with us yet they had fun with the slides.we recommend to royal caribbean to increase the variety of the food and different port to visit and more pools on their ships and more activities for family. Disembarkation was a horrible experience we were waiting for our luggage almost 2 hours. In overall we paid a lot of money and we spect more and i hope in the future we can enjoy better in a cruise. Also royal caribean should create new trips with more choice for families.only a few hours in puerto rico wich was the best port we visited. Great services and the staff amazing and very professional. Read Less
3 Helpful Votes
Sail Date: June 2017
Harmony of the Seas Family vacation This ship will appeal to families with children and fun seeking adults. Not so much for those who prefer smaller ships with more specialty service. Food quality not up to par, including specialty dining. ... Read More
Harmony of the Seas Family vacation This ship will appeal to families with children and fun seeking adults. Not so much for those who prefer smaller ships with more specialty service. Food quality not up to par, including specialty dining. Those used to Disney will not be happy. As frequent vacationers our family was disappointed with the cost saving measures RCI implemented and the level of service in the spa, specialty dining and choice of shopping aboard. The show Grease was way too provocative for a family audience, but was well done for adult entertainment. Disappointed with port time in Nassau,Bahamas (7am-2pm) Felt rushed as while on vacation I don't want to set my alarm clock. As experienced cruisers, we may be too critical but I'm sure there are many who fall in this category Ages in our party was 3-70 so the experience was not one sided. As with any vacation we had fun despite the setbacks. Read Less
Sail Date: June 2017
Wanted to try harmony of the sea, we have benn in many cruises and so far this one is not one of my favorities. Even thoyng is one of the biggest and newest cruises in the world this ship needs more personal and more educate crew. ... Read More
Wanted to try harmony of the sea, we have benn in many cruises and so far this one is not one of my favorities. Even thoyng is one of the biggest and newest cruises in the world this ship needs more personal and more educate crew. Guest services is really bad. The ship is really nice and elegant, but the staff are very rude. THEY CLEANIG PERSON WAS VERY SWEET AND ALWAYS READY TO HEL YOU NOT RECOMMENDED FOR TEENS The quality of the food in the paid restaurants is very bad. THE ONLY GOOD RESTAUTANT IS THE WONDERLAND THE SHOWS WERE REALLY GOOD, SPECIALLY "GREACE" MANY LINES IN THE BARS TO GET A DRINK, AND VERY SLOW SERVICE WE WENT WITH FAMILIES AND FRIENDS AND EVERYONE IS VERY UNSATISFIED WITH THE EXPERIENCE Sorry but royal as a company should be more carefull with the service. ESPECIALLY IN GUEST SERVICE Read Less
2 Helpful Votes
Sail Date: June 2017
We set said June 10, 2017. We had a great boarding experience, great grand suite (felt we overpaid compared to everyone else), but it was a great room. We booked with ICruise.com to attempt a great deal, but we paid more than persons ... Read More
We set said June 10, 2017. We had a great boarding experience, great grand suite (felt we overpaid compared to everyone else), but it was a great room. We booked with ICruise.com to attempt a great deal, but we paid more than persons with larger rooms. The concierge (two of them) were just amazing and super sweet as well as our steward. Our room was kept pristine. First excursion was a total disappointment...Atlantas Resort! We were taken there at 8:20 am. The process to getting us there was a bit disorganized an photos were not even set up outside the boat until it was time to board us and they tried to pull us aside to take pics! It was took late As I said 8 am. The lazy river (which we have loved an visited several times) did not open until 10 am, and there was one pool open. There was also no food or drink except Starbucks open. And after 10 we had to wait 30 to 40 minutes to get an inner tube because they were still blowing them up. People stood in the water waiting and then it was a battle to get a tube Once we finally got one it was close to 11 am an as we hit the lazy river, we came to about 2 minutes into it and its as roped off and shut down in one of the best areas. Our tube was taken from us and we were told to walk to a different side of the river to enter and find a new raft. We were so frustrated and were not about to fight for a new one. There were people with tubes on their chairs stacked and a guy still blowing them up and people waiting for them. We left at 11 am along with other guest of Royal Caribbean. Worst trip excursion ever. They refunded us 1/2 of the trip. We paid about $280 for a nightmare we did not enjoy at all. The time of the ship didn't match up with the time of the resort and the resort were so lax in how they were ready for the guest. The ship has thousands of people and I see other reviews that say you cannot tell. Well that is totally not true. We had 4 days on the sea and the pools were so small that there was not enough room for everyone. There are a lot of restaurants, some shows, and a large slide, water slide x 3, and two rock climbing walls and surf experiences. But by the time we were on board, and if you couldn't book before, its as limited as to what you could do. We were lucky that we had the Grand suite which entitled us to have special privileges and we really appreciated that so much. Oh, there was also zip line which was zip line from one side of the center of the boat to the other corner where the ship was open in the center. As far as guests who had suits there was a small area designated for them, and it was full most of the time, but no pool.. No where to cool off. Just one hot tubs in a hot area and a bar. But we loved the peace and quiet away from everyone else. Just were so hot. We also had a lounge area with before dinner items which we really enjoyed. Our second excursion was skipped because it was 6 to 7 hours and my husband was overheated the day before from sitting in the hot tub for 4 hours off and on. So he could not tolerate the 6 to 7 hours in the sun, or walking, etc. We didn't ask for our money back because we thought we probably wouldn't get it and didn't want to complain. Our last excursion we went kayaking on the ocean/snorkling...it was suppose to include beach chairs and time on the beach...we received the snacks and were sent back to the ship instead....no beach time. Arrived back to the ship early about 1120. So we were not given the time nor everything we paid for for that excursion. The last two days we were at sea. Yes there were thousands of guest and it was crowded. The casino was fun and people were super nice, but a lot of smoking, which for us we could do without. Smoking by the poolside was allowed on one side and we could def do without that. They allowed us to purchase an ultimate dinner package online and we weren't able to go to all the restaurants that we wanted to go to. They were booked. So why sell us that. Some restaurants you had to pay more for certain items and they weren't included in the ultimate package. The ultimate drink package didn't include any drink over $10 per drink. If my husband got a double drink of liquor it was an additional charge for the extra liquor. So he had to keep going to get new drinks. Even with the ultimate drink package, they charged us to put drink in our mini bar!! Daily itinerary shows many things to do but the majority are things to sell you other things. Restaurants were average ....the ones includes in the package that we were able to go to. They basically served the same cuts of meat but in different ways. And the place called Wonderland...was the worst food I have ever had! They promote it as an experience of the senses but the food was just horrible. The desert however was really good. The "free" restaurant The Grand, was awesome! The mini bites section had low grade hamburger meat patties. The Windjammer was free and of course had a great variety and was really good. Overall we so appreciated help of the concierge (2 of them). Without them, we would have been lost most of the time. Oh, and never book with a travel agency.....because we booked with Icruise.com and not only did we pay full price, but we were lost with the whole process. We were also pleased with the staff onboard....everyone worked really hard to make our stay, our trip the best it could be. There were just a lot of bumps in the road. One more thing....no TV channels hardly at all! Omg the majority were channels for the cruise ship, and cartoons. And movies we had to purchase for $11 nightly to have something to watch when we weren't feeling well. I was sick one night and my husband was sick another. Read Less
Sail Date: June 2017
Not happy with the replacement of traditional dining with MyTime (we don't like MyTime, but apparently you now have to book well over a year in advance to get traditional dining), people coming and going at different times cause chaos ... Read More
Not happy with the replacement of traditional dining with MyTime (we don't like MyTime, but apparently you now have to book well over a year in advance to get traditional dining), people coming and going at different times cause chaos and make it harder for the wait staff to serve well. Our first table was a disaster-the worse service I've ever had. Thanks to the hostess, we were moved to Joven and Samwel who did an absolute fantastic job. Not happy with the changes with Harmony. The rooms are smaller, it seems there is less storage, the vanity mirror isn't helpful for applying makeup. The bed was HARD AS A ROCK--making it impossible to rest well. The replacement of adult spaces (bars, solarium pool) with the water slides is disappointing. Although still loyal to RCI, won't go on Harmony again. The Aqua show was less about the diving and more some funky modern dance--it wasn't executed well, disappointing. The ICE show was also more abstract than it needed to be. Grease and Columbus were both great, the comedy show was hilarious. The casino was good, though the changes to the point system don't make much sense. A discount good only for new bookings (I've already booked two other cruises) and not valid with any other discount (there's always an RCI discount of some kind going on) make them completely irrelevant. I liked the new chairs on the balcony--the footstool was great. I think it's ridiculous that there is now a service charge on room service regardless of time. One night I waited 25 minutes and couldn't even get them to answer the phone. Hate that Johnny Rockets closes so early, one can only take so much midnight pizza. Also disappointed to find the mini-fridge isn't stocked any longer. I wish RCI would either enforce the dress code or do away with it entirely. There were shorts, tanks, even ball caps in the dining room for dinner, even on formal night. Read Less
Sail Date: June 2017
First of all I have is that we have a 1 year old and paying so much for him you would think that he would have the highest standards that you have set for the adults. I was very unhappy with the sleeping situation that you have set forth ... Read More
First of all I have is that we have a 1 year old and paying so much for him you would think that he would have the highest standards that you have set for the adults. I was very unhappy with the sleeping situation that you have set forth for the babies. The crib that you offer is the worse I have experienced. The pack and play is the cheapest sleeping situation, when we paid $1700 for him to join us. At least you could have a fold-able wooden/ metal crib that has a full mattress inside. He did not even sleep inside it and slept with us. Well sleeping with us is an understate. My husband slept on the pull out couch and i slept in the bed with our son. Our suite was over $12,000 and could not even enjoy it as a family. Secondly, the only night my son tried to sleep in the crib he got sick. Vomiting in the crib, floor, entryway and the bathroom. I called room service and they said at 1030 pm we could not be in the room due to the chemicals that had to be used. We left for an hour came back and midnight. Coming in to find they didn't even clean the room, just took the towels that I used to clean the room. So pissed I slept in the room with vomit EVERYWHERE. in the morning they came to clean and delivered another crib. To my surprise the NEW /CLEAN CRIB had dried VOMIT inside from another guests child. Horrible !!! With a baby spending so much $$ I would think the treatment of the kids would be at a higher standard. I'm pretty upset by the whole experience and for us being PLATINUM sailors too. Spa services: My husband and I always get a couples message and this time around I am 5 months pregnant. Going into the spa never were we told it would be a limited service for me. MY husband received a good message but I was offered a below satisfying message she did not touch or message my arms, legs and feet for a hour message. Also I was not in a bed/Table that was appropriate for being pregnant. Nasty hard Towel were used to jam into my side so I wouldn't pay on my back. Lots of wasted time. I would have rather not even had a message. Its a horrible service we had to pay full price for. Third, If your kids are under 3: They are not allowed in the pool with you even if they have a swim diaper, only Splash pad. Only allowed to play in one play freely in one area on the ship. The daycare only handles 8 kids (we don't plan ahead) so not help there. The nanny service was a pain to get a hold of, so we did not use that service. We as a family had a lot of help so that was nice, the boat is in tip top shape, but they need to work on a few things to make it a bot more family friendly. Especially young kids. These issues will not steer us away from Royal Caribbean but would hope to see them resolved in a better manor when we sail next year. Happy Sailing !! Read Less
1 Helpful Vote
Sail Date: June 2017
The cruise felt overcrowded and it was a hassle to enjoy most of the amenities on board. The ship itself is impressive. My 8 YO son and 6 YO daughter said it was like a city on the sea. Embarkation and disembarkation went smoothly. ... Read More
The cruise felt overcrowded and it was a hassle to enjoy most of the amenities on board. The ship itself is impressive. My 8 YO son and 6 YO daughter said it was like a city on the sea. Embarkation and disembarkation went smoothly. We very much enjoyed exploring the ship and all the artwork throughout. We thoroughly enjoyed the aqua theater shows, the 3D movie in the Royal Theater and the entertainment on Deck 5. The cabins are beautifully designed. The first cabin we were in was very noisy some sort of machinery that kept going on and off at all hours of the day and night . . . we recorded the noise and they quickly and graciously switched us to another cabin. We were glad too because that whole hallway reeked of sewage. The second cabin was much quieter and we were able to get some much needed rest. One of the main problems is that it felt overcrowded and overcomplicated to enjoy the other amenities on the ship. Our first clue was when we went to "My Time Dining" on the first night. There was no communication as to what deck we were supposed to go to -- we did find out later that it is listed on the SeaPass card (it would probably help with crowd planning if this information is shared as you are boarding the ship). The first night we went to Deck 4 they had two lines one for guests with reservations and one for guests without reservations both lines were long and there was no one to ask the estimated wait time. When someone did show up they were grumpy as they were trying to calm grumpy, hungry people. Needless to say that did not go over well. We ended up waiting 45 minutes to be seated, but once we were in there it was a good experience. For that reason we decided to forego the Main Dinning room from then on. We did notice that the lines did not get better . . . My Mom and Dad were also on the ship and they did say it matters what time you try to go to Dinner . . . sometimes they experienced little to no wait other times they had to wait a while. The shows were the same thing. . . long reservation and no reservation lines. When we booked there were no more reservations available so the show we watched we just happened to walk by and spot empty seats from people that had walked out for one reason or another. For the "Fine Line" we opted to wear our swim suits and sit on the first two rows (most people avoid those seats because they will get splashed). Don't miss the "Fine Line" it is an amazing show!! We watched it twice in the splash zones. I would have liked to see it one more time from another vantage point. For the ice skating you need to pick up a voucher (this was not communicated anywhere) by the time we went there were no more vouchers for the whole day. My kids were not tall enough for the Flow Rider (min 52") make sure you get the waiver bracelet before you get on line for the flow rider!! We had to do some manouvering once we realized we needed those bands to do the flow rider. It was fun wished my kids had been allowed to participate -- they have done it in other places so i was surprised by the height restriction. SplashAway bay was fun for my daughter; my son only enjoyed it for a few minutes. The pools and whirlpools were all overcrowded and way passed the recommended maximums. The worst experience by far on the cruise was in Labadee. Although they tell you that there will be lunch available on the beach, they fail to mention that they shut it down at 1pm. At about 10 minutes to one there were long lines and a mad dash to get food like it was the last meal . . . worst of all the water ran out. The only options were to go back on the ship OR pay for water from the bar. Overall we had a good time but I will not be planning a cruise vacation on Royal Caribbean any time soon. Read Less
7 Helpful Votes
Sail Date: June 2017
My son enjoyed the seafood, but the rest of us thought the other dishes were mediocre at best. St. Maarten was too far to walk in the heat and of course $7 per person to take the water taxi. That should be included as that IS the ... Read More
My son enjoyed the seafood, but the rest of us thought the other dishes were mediocre at best. St. Maarten was too far to walk in the heat and of course $7 per person to take the water taxi. That should be included as that IS the destination. Puerto Rico was too short of a stop and the excursion we wanted was sold out. Everything is at an extra charge including the 2 bottles of water they put in your room. Shows were OK and the band on deck was OK but could have played more often. The Flow Riders could be open more as that is a big attraction for my boys. When online prior to the cruise, be aware that they add in service fees (I would like to hear what that is for, maybe the computer program that processes the order). Back in the day when you purchased something the price had all the overhead figured into the price as it should be. Now everyone adds a fee; get your car worked on and there's a shop fee as if they use to work on your car in your garage and use your tools in the past. Give me an all inclusive price include gratuity so the only extra charge is the gifts I buy. I book a cruise for well over $5,000 and then bam, another $900 for tips and drinks and now I spent over $6,000. Add in the airfare and bam well over $7,000 for 4 people. Should have went to the beach for a week and could have done watersports and ate at fine restaurants for less. Read Less
1 Helpful Vote
Sail Date: June 2017
Positives: Harshad the head waiter and our main waiter at Table 482 - Laroussi, Ali and Dhana, Rina the assistant waiter and Elvis the main waiter at our friends table next to us we're all outstanding and tried to accommate ... Read More
Positives: Harshad the head waiter and our main waiter at Table 482 - Laroussi, Ali and Dhana, Rina the assistant waiter and Elvis the main waiter at our friends table next to us we're all outstanding and tried to accommate dietary needs as well as our dietary restrictions and some food allergies in the group as best they could. (The choices were very limited and the special meals prepared for us we're not tasty at all, in fact they were unpalatable. But the staff went out of their way to try to bring us other options. They also brought the chef JJ to our table to try to accommodate us ). They went above and beyond and out of their way to try to provide the best experience for us. Rate them all 10/10! Negatives: On the other hand the photography experience was terrible, we had planned on purchasing the USB drive for the all digital package right from the beginning. We tried to take as many pictures as possible during the professional photography sessions. Out of our family photos almost half of them were terrible, either we had our eyes closed or the picture was very dark or they did not level the picture and it was slanted or diagonal. Such failure to pay attention to details was disappointing as it seemed that staff did not really care if our we had her eyes closed or not and if the pictures turned out well or not. This is the time that we were getting our family pictures /portraits done, and we paid a lot of money and it was mostly wasted. We are going to have to get her family portraits done elsewhere. The cruise programming was terrible also, almost nothing scheduled at all during the days, unless you wanted to shop in an art auction or shop in a store, or go to an infomercial about a future cruise, future purchase, art auction, gems, or spa. The 'spa party' was actually an audience seating listening to an infomercial of their products and services and the end we got to 'try' some of the creams and products, didn't even get any prizes or samples! The kids club was a joke!! My kids always love the kids club on Disney, our prior RCCL Oasis cruise, Princess Cruise, but after a day of this, not one of the kids in our group of 15 kids wanted to go back. My younger daughter and her friend went back a 2nd time and it was ok. They mostly watched TV and played dodgeball and my 10 yr old daughter was so bored she begged not to go back! What a true disappointment as most of our family friends had hoped the kids would love the kids club activities like in the past. Worse was that the escape room was kids 14 and older so we couldn't do that and there were very very few activities scheduled for families to do together on the cruise! My kids loved the family karaoke that was twice on the cruise itinerary but 30 min only each time and the first time they didn't get their names on the list. So we went early the 2nd time and they got on the list, but the song list was so narrow, they had to sing songs they barely knew! prob because RCCL didn't do the licensing requirements for those karaoke songs! The other major disappointing thing was the limited time at Saint Maarten in the very limited time in San Juan, Puerto Rico; especially compared to Labadie in Haiti where we had almost a full day but did not need that much time, where as a full day in San Juan would have been exceptional and almost a must in order to see or do anything there. Lastly almost everyone at the shore excursions desk was extremely unknowledgeable on the ports as well as the activities. There was only one team member( young male) that I spoke with out of five who went out of their way to help me and actually find out accurate information, the others seem to just say whatever they thought or make up information, whether it was true or not. Read Less
3 Helpful Votes
Sail Date: May 2017
As the title says, it's nice but not for us. The good: 1. The cabin staff was excellent 2. Our main dining room staff was excellent 3. The ship is new and still shiny 4. Lots of space on the ship 5. The water show ... Read More
As the title says, it's nice but not for us. The good: 1. The cabin staff was excellent 2. Our main dining room staff was excellent 3. The ship is new and still shiny 4. Lots of space on the ship 5. The water show and play were well done and fun/. 6. Interior cabin was nice and simple. The bath is small and efficient The Bad 1. The main reason we do not like cruises, the limited time in ports 2. At times it feels like you are in a giant shopping mall on the ocean. They push sales of all their services. 3. Excursions Labidee - We reserved a Cabana is good, directions from the ship horrible, The amount of people in their private resort area made it very crowded. The shuttles were always full. We ended up walking the 1/2 mile back to the ship from our Cabana. Jamaica - Kayak was nice, tour took too long and got very little time on beach. Our guides for the kayak trip were great, and gave all the ladies on the tour a pedicure like massage with limestone. While this was nice, it took a long time. By the time we got to the beach, we only had 30min before we had to get back on the bus to return to the ship. Cozumel - 8 hr tour left no time to see the city. We barely made it back to the ship in time. Read Less
3 Helpful Votes
Sail Date: May 2017
We chose this cruise because we have been on both the Allure and the Oasis and were excited to try the newest one. Our check in was very smooth. However, we never saw our room attendant until half way through the second day when he ... Read More
We chose this cruise because we have been on both the Allure and the Oasis and were excited to try the newest one. Our check in was very smooth. However, we never saw our room attendant until half way through the second day when he finally came to clean room while we were eating lunch in room. After that day, he did do a great job with room and was very prompt. We were unhappy with the muster drill, it was handled poorly. The video made a joke out of a very serious situation. We were not impressed with food selections this cruise. The food was on the bland side. The bar service around the pool was not as good as previous cruises. The staff was not as friendly as previous cruises. Some ignored you and went on talking to each other rather than take your order. Many of the chairs around the pool were ripped. This is a new ship and chairs shouldn't be in such bad condition. The shows were incredible. We saw 6 shows and each one was fantastic. For the price of this cruise, the room service should still be free. Read Less
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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