Sail Date: April 2018
Traveled with another couple in 2br star class aqua suite. The purpose was to relax, eat great food, drink fine wine, experience a wide range of entertainment and be pampered. Fabulous specialty dining and wining, good not awesome ... Read More
Traveled with another couple in 2br star class aqua suite. The purpose was to relax, eat great food, drink fine wine, experience a wide range of entertainment and be pampered. Fabulous specialty dining and wining, good not awesome entertainment, very nice running track. Port destinations not exciting, although had low expectations. Had very high expectations of personal genie...unfortunately all genies are not created equally in terms of anticipating guest needs, knowing in and outs of ship, the definition of pampering...our genie seemed poorly trained, unaware of expectations ...frustrating and disappointing. All other crew very good, great attitudes, very accomodating...try to address issues early with guest services Don't miss chops, and wonderland restaurants Rubicon adventure challenging, suites deck private and quiet. Star class, all inclusive (not the spa) a luxury experience, with little or no lines. Never felt the presence of over 6000 guests...always lots of space to roam, lots of eating, drinking entertainment options Read Less
Sail Date: April 2018
We booked a 2 bedroom aqua theatre suite with Star class Royal Genie service. Dining in Wonderland, Izumi Habatchi, Chops and Coastal Kitchen was great. Entertainment very good. Room service abysmal. Royal Genie a real disappointment. ... Read More
We booked a 2 bedroom aqua theatre suite with Star class Royal Genie service. Dining in Wonderland, Izumi Habatchi, Chops and Coastal Kitchen was great. Entertainment very good. Room service abysmal. Royal Genie a real disappointment. Labadee beach a real highlight. Getting on and off the ship with Star Class accommodations was more difficult than it should have been. I blame Royal Caribbean management for the poor training of our Royal Genie. She had 2 weeks on the job. We were not met at the luggage drop off spot for Star Class passengers. Getting off the ship was a nightmare. Elevators crowded and our Royal Genie was nowhere to be found. We had to call her and was told the Hotel manager would not let her give us the priority disambiguation that we were promised. Room service sent us hot water for our tea served in coffee decanters. It smelled and tasted like coffee. Room service coffee was undeniable, We had to walk down to Starbucks every morning. Read Less
Sail Date: April 2018
I had heard wonderful things about Royal Carribean. The ship was truly beautiful but the food was less than par, unless you paid the upcharge to the specialty restaurants. Not what I want to do on my cruise. I can go to a restaurant on ... Read More
I had heard wonderful things about Royal Carribean. The ship was truly beautiful but the food was less than par, unless you paid the upcharge to the specialty restaurants. Not what I want to do on my cruise. I can go to a restaurant on land anytime I want. It was rather irritating when I wanted some water or an ice tea, to find that the areas that offered these beverages were usually closed. unless it was breakfast or lunchtime. I did not purchase the beverage package and did not want to pay for a bottle of water. I found myself filling cups of water and ice and bringing them back to my room in case I was unable to find a beverage area open. The main dining was wonderful. The service was exceptional, but the food was fair, unless you wanted to pay the upcharge. I have never been on a crusie that charged you extra for lobster or steak. Again, very annoying. I loved the adult only pool area, but it would have been nice if the "adult only" policy was actually enforced. A few times there were some children in the areas, and yes they were screaming and running around. The entertainment was excellent, the cabin was great (would recommend the ocean view balcony, not the inside balcony...hated that). Service was the best I have ever experienced. Everyone was very friendly, helpful and patient. (loved that) I have been on a few cruises and enjoyed them all immensly. Although this one was very good I'm not sure I would do Royal Caribbean again. Mainly because fo the upcharges. (even the steam room and sauna were extra) Read Less
Sail Date: April 2018
Chose this cruise ship because it was new and offered many amenities/Activities. Service and food were outstanding. Too busy/crowded. Wasn't relaxing because of all of the people-tried to schedule meals and activities ... Read More
Chose this cruise ship because it was new and offered many amenities/Activities. Service and food were outstanding. Too busy/crowded. Wasn't relaxing because of all of the people-tried to schedule meals and activities around quieter times of day. Entertainment was great. Ports of call average. Travelled with 2 teenage kids. They were frustrated with the chaos/amount of people and with difficulty in using amenities. Would not cruise in this ship again. Planning to cruise in a smaller ship next time. Read Less
1 Helpful Vote
Sail Date: April 2018
After our first Oasis class cruise on Allure , we loved the concept of the different neighborhoods which did keep congestion down. Our favorite peaceful spot with least traffic was Central Park. So, we booked this one to try the newer ... Read More
After our first Oasis class cruise on Allure , we loved the concept of the different neighborhoods which did keep congestion down. Our favorite peaceful spot with least traffic was Central Park. So, we booked this one to try the newer version to compare. Entertainment: we did NOT like the entertainment on Harmony as much as Allure. Comedy club was a great venue as well as the headliner. But after 34 cruises, these shows were not our favorites. With the ship only 2 years old - aqua show canceled due to technical difficulties and Columbus detained 20 minutes due to technical difficulties. At night Central Park was a great place to sit and listen to either guitar or piano music with the Trellis Bar close by. Least favorite spots: We did not have children with us, so we avoided those areas designed for families as they were congested with lines. the Boardwalk was great for a carousel ride and to view outdoor movies. Deck 5 was the main area with shops and eateries - nightly dances/parades and events plus shopping crowds made it difficult to maneuver and get thru. Photographers also lived in every space they could set up and took over most stairwells to go up one deck, so you had to go all the way to the back or front to get up to Deck 6. Food: MDR is using one menu noting all selections from starters to desserts listed, so you can order everything at once or at least know what is available. Solarium Bistro for dinner was a great option. you need RESERVATIONS for dinner but it is a great place for NO CHARGE. We thought food better since main course being prepared as your order is much better than the banquet food. example.. Calamari in MDR was breaded and baked? while in SB it was breaded and deep fried as you are used to getting in most restaurant. A completely different texture and taste. Caesar salad in MDR is now a wedge of romaine with dressing drizzled while SB is chopped and prepared as you expect. Service: Everyone we encountered was most helpful and friendly. Diamond Club: BEST AT SEA on this cruise. Great service -the conceirge was helpful and efficient keeping things flowing and under control. Guests please remember to tip these people! Enrichment activities: not sure what this is to be on this ship but all lectures and seminars were spots to push and sell something. Other ships had guest lecturers where you learned things like how to use a digital camera and save better pictures, historians on cruising/sailing, learning another language(basic phrases) .. topics that held your interest and you learned something other than why you need to purchase a treatment or jewelry. Read Less
1 Helpful Vote
Sail Date: March 2018
Since my last RC cruise 3 yrs ago.... Sit down dinners in My Time dining - food quality is of a lesser quality, food choices in Windjammer the same for 7 days. When cruising, no space available anywhere! I would definitely reconsider ... Read More
Since my last RC cruise 3 yrs ago.... Sit down dinners in My Time dining - food quality is of a lesser quality, food choices in Windjammer the same for 7 days. When cruising, no space available anywhere! I would definitely reconsider booking on such a big diverse boat. On the plus side, there were more shows/entertainment/music venues which is why the rating of 9 vs a 7. The only option for solo cruisers to meet were not honored/recognized by staff so we didn't even get admitted due to families taking up the tables in the Rising Tide bar. The Staff was still pretty amazing everywhere, and you didn't have to wait for a drink anywhere for more than a few minutes. We had a cabin overlooking Central Park which was very nice. Housekeeping was phenomenal as usual. In all fairness, this is probably a great family cruise but not so much for singles & friends. It was nice to see once though. Read Less
Sail Date: March 2018
We chose this cruise for the reputation of the Harmony of the Seas as well as the destinations. My husband and I traveled with all four of our children, and the variety of things to do on the ship was very appealing to us. Apparently, ... Read More
We chose this cruise for the reputation of the Harmony of the Seas as well as the destinations. My husband and I traveled with all four of our children, and the variety of things to do on the ship was very appealing to us. Apparently, this spring break cruise was the most passengers the ship had ever taken. Things were pretty crowded and we ran into lines frequently. Also, many of the amenities and shows required reservations because the crowds were so large. I'm not sure that I would pick a large ship like this again because the crowds were very offputting. Imagine an over packed and overcrowded day at Disneyland. The ship did their very best to accommodate the number of passengers though. The ship was clean and beautiful with a wide variety of things to keep kids and adults busy. I'd like to try it again, but not during spring break! Read Less
1 Helpful Vote
Sail Date: March 2018
My only major complaint is the hard beds. This is a problem with all Royal Caribbean ships since new USA health regulations have forced Royal Caribbean to remove the "egg crate" foam mattress toppers. We have been on many RCL ... Read More
My only major complaint is the hard beds. This is a problem with all Royal Caribbean ships since new USA health regulations have forced Royal Caribbean to remove the "egg crate" foam mattress toppers. We have been on many RCL ships but the last 2 sailings have been like sleeping on a rock. After bringing it up with the attendant they made several attempts at improving it by adding extra padding but it was still hard. Beside the bed, the cabin is beautiful. Other than that this is an amazing floating city with neighborhoods which gives a great variety. It's got great food and service. If you are looking for great entertainment you won't find better than the "Oasis" class ships - we've been on all 3 and You have a great variety of dining venues with out having to pay for the specialty dining. Minor issues... hard to get a good hamburger. The patties at lunch are thin pre-formed. If you like to read, bring your own books. Virtually no books to check out in the library. Read Less
2 Helpful Votes
Sail Date: March 2018
I chose this cruise because I was traveling with a 14 year old. If traveling during spring break, why not on the biggest ship with the most to do? It's amazing how we found private spaces even with 6,000 people on board. Because ... Read More
I chose this cruise because I was traveling with a 14 year old. If traveling during spring break, why not on the biggest ship with the most to do? It's amazing how we found private spaces even with 6,000 people on board. Because I do not cruise frequently, here are the questions I googled incessantly: Beverage package: for me, the deluxe package was worth it because I did not have to buy it for the other person in my cabin. The free coffee onboard is really tough stuff - not enough cream and sugar in the world to make it work for me. If you like hearty and earthy, you'll be fine. I usually got lattes on deck 5. That said, Starbucks takes gift cards, so if you have them around, you can get coffee that way. I also like wine with dinner - two glasses of wine will add up to $24. at the least. Add a couple bottles of water in to take off the boat on shore excursions, etc. It worked for me. They do have water and lightly flavored fruit drinks like kiwi strawberry available at Windjammer and in Central park during meal time, so bring a refillable bottle, and you're good to go. Activities: We boarded the ship around 10:30 or 11. Our arrival time was scheduled at 12:30, but that didn't matter. It was relatively empty, so we breezed through and made it on the ship. We went to the Bolero bar first and bought Wow bands. The best thing about that was when we went to fill out waivers for the activities, we could process with the bands. Everyone else was waiting on their seapass card (which you get at 1pm when your cabin is ready). They would have to go back to re-do paperwork. We made reservations before the cruise, which I recommend. People show up early and save lots of seats. This isn't a big deal unless your going to the aqua show. Show up late, and you're sitting in the splash zone. Show up late to the afternoon show and you're sitting in the full afternoon sun. smart people showed with umbrellas to block the sun. We got up early to do the climbing wall - watch the sun again. If the sun is on the climbing wall, the rocks get too hot to grab. Shore excursion: My niece and I did the dolphin swim in Jamaica. Pros: you get to rub a dolphin's belly and be towed by the dolphin. You can't beat that. Cons: Because we were in port in Falmouth, it took over an hour to get to Dolphin Cove. Once there, it is were chaotic and not terribly organized. If you port in Ocho Rios, you're only about 10 minutes away. Your dolphin experience is this: you and approximately 10 other people, stand in the water on a platform. Each person is posed with the dolphin in 5 different ways - touching its nose, shaking its fin, kissing it, etc. As each person poses for the photographer, you wait. The dolphin swims in front of the line so everyone gets to rub its belly multiple times. After the photo op, you and a partner swim into the cove. The dolphin comes out to you; you grab its fins, and it tows you back to the platform. Again, a wonderful experience with the dolphin. The whole experience felt like a photo op, and the photos are really pricey. Because it ate up so much time riding the bus (and getting caught in traffic), I wouldn't rebook this excursion. I would probably try it on a vacation to Florida at some point. The bus tour guides were not great either - ours slept the entire way back to port. Although the ship was full, we were able to find pockets to do everything and to get away from everyone. I enjoyed getting up around 6:30 to get a latte then going to watch the sunrise. Central Park was a nice haven even during meal times. FYI: a secret - Johnny Rockets has a free breakfast - the best french toast and pancakes on board, and not crowded like Windjammers. Central Park had bagels and smoked salmon for breakfast. again, a nice alternative to the mega buffet. Wonderland has a bar that is open other than dining times. Few people are there, so it's a quiet getaway again. Solarium Bistro also has a nice mediterranean dinner. Tons of appetizers and desserts buffet style, but then entrees on the menu. Again, a quieter, calmer experience...breakfast and lunch buffets were also less crowded and a nicer atmosphere. Of course, the buffets are not as expansive, but definitely enough options to choose from. Some tips: Bring a bit of everything because there aren't many "drug store" type options onboard. They give you soap in the cabin, but shampoo is in a wall container. I never use conditioner, but on the boat, you'll need it. I paid $9.99 for clairol on the boat. Probably $2 at Walmart. We needed cortizone, which we got from the ships doc for .50 a packet, not bad. They do sell sunscreen and seasickness stuff, but not a lot of other everyday needs. The main dining was fine. We had an early reservation with My Time dining. Although it was at 5:15, it usually ran later, so we didn't feel like we were eating too early. If you want to see out, try to book the Grande dining room. We kept getting put in Silk, which was fine, but there was something I liked better about the floor above...probably the fact it was lighter. Read Less
1 Helpful Vote
Sail Date: March 2018
The ship overall is beautiful. It took a few days to find our way around. There is plenty to do. This ship seemed to be more geared towards families. My husband and I are 24 and 27 and it seemed to us that we were about the only ones on ... Read More
The ship overall is beautiful. It took a few days to find our way around. There is plenty to do. This ship seemed to be more geared towards families. My husband and I are 24 and 27 and it seemed to us that we were about the only ones on the boat in this age range. Everyone else was in their 40's or above and had small children and some teens. The staff on this ship were exceptional. I just have a few complaints. The food overall was great, but the Windjammer at peak hours is so full that it will take you ten min to find a seat. Many people try and do the whole seat saving thing as well. I was yelled at by several families that I had apparently taken their seats they saved. There were many entitled people on the boat. I felt horrible for some of the staff because of the way they were treated by many guests. For example, one woman demanded a free cruise because her food was taking too long. I would for sure recommend the Wonderland restaurant. I normally do not pay extra for these restaurants that are not included, but this one is a must try! The experience is amazing! I enjoyed the adult only area, but the adult only area concept is not really enforced. I saw many children and teens in the area at different times of the day. I wish that this was taken more seriously. At one point I wanted to go out on the see-through floor lookout that was located in the adult only area and I walk out there to find two teens sunbathing on it as if they owned the thing. The ports we visited were great, but I can't say the excursions are amazing. In St. Martin we had a beach day excursion. Simply pay $25 each to lay on a beach which was fine. The Porto Rico excursion was a tour of New and Old San Juan and I thought it would be a walking tour, but it ended up being a tour on a bus where we could only get off two times. This was a tour meant for older couples since it appeared the age on the bus was 60 and up. The last port was Labadee and we signed up for a paradise cove and Haitian village excursion. The excursion itself was not great or very long. We got very little time on the beach. 45 min of this 2.5-hour excursion was spent simply riding the boat to and from the beach area. Then 45 min was spent touring the "authentic Haitian Village". This village was simply a set up of what a Haitian village may look like but it was in no way Authentic. However, they try and pull it off as if it were. Then they hound you to buy things from them there like back at the main port. Stay away from the Artisan shopping area unless you want your arm yanked every which way to come to their shop which each shop offers the same thing in general. At the end of the excursion, we got about 30 min to actually hang out at the beach. Overall, I enjoyed my cruise and the ship was amazing, but the price for it all was more pricey than I would like. Read Less
3 Helpful Votes
Sail Date: March 2018
I was cruising one week on the HARMONY and then transferring for one week on the FREEDOM (separate critique to follow). This review is for the HARMONY. Embarkation was very slow; there were only two attendants working the Diamond ... Read More
I was cruising one week on the HARMONY and then transferring for one week on the FREEDOM (separate critique to follow). This review is for the HARMONY. Embarkation was very slow; there were only two attendants working the Diamond Plus, Pinnacle and Suite levels. Eventually, a third attendant came to help with the growing queue. Once onboard however, the service was excellent. Our waiter in the main dining room was always attentive and our table was always ready. The food was tasty, attractively served and presented in a very timely manner. The entertainment was a bit of a 'mish-mash'. Royal's shows were excellent but the 'headliners' left a lot to be desired. Both ice shows were very well done; highly energetic and most entertaining. The comedians in the Attic were both poor. I had seen them both perform many times and their material is exactly the same now as it was then. Shame! The ventriloquist I have also seen a few times and his material (although entertaining) was not updated either. Double shame! Maybe these people don't realize that there are regular cruisers on board and these guest artistes need to update their material on a regular basis. The Fine Line Aqua show featured high-fliers, stunts and acrobatics and was fantastic to watch. Grease and Columbus were both performed well. The activities were diverse and fun to watch and take part in. I booked the Galley Tour, the Theatre Tour and the Bridge Tour, which were all scheduled for the same day. However, all three were excellently managed, most informative and conducted on time. Labadee, Haiti and Cozumel were as nice as always. This ship is very much geared towards families and children so if you have kids and are looking for a fun-filled, exciting and yet relaxing cruise, this is the ship for you. In short, the service was excellent, the headliners could be better, the activities were entertaining and the Casino staff were the absolute best; kudos to Adrian Stroe (Host) and Michael (Slot Manager). My stateroom comments are below. Read Less
Sail Date: March 2018
Their shore excursions are spotty and the reefs they go to are ruined now. One excursion took us to choppy water that was way too shallow to snorkel in and we got cut up on the coral, so we don't do those anymore. We were looking ... Read More
Their shore excursions are spotty and the reefs they go to are ruined now. One excursion took us to choppy water that was way too shallow to snorkel in and we got cut up on the coral, so we don't do those anymore. We were looking forward to the water slides but most were dark inside, and so not fun. They had one good one with light in it, but they were not open enough hours, so we didn't get to enjoy them hardly at all. They were closed on the days we stayed on the ship instead of doing the bad shore excursions, which makes no sense whatsoever. The shows were mostly great,. The food was excellent until the server coughed on it in the server station and my partner got gravely ill with flu on the last day. The new Harmony of the Seas Ship was beautiful and roomy. Read Less
4 Helpful Votes
Sail Date: March 2018
Embarkation was great. We arrived at 11, and were able to get on the ship very quickly. We had done the pre-boarding online. They reviewed a few things and retook a couple pictures and we were on our way. The room was available at 1, but ... Read More
Embarkation was great. We arrived at 11, and were able to get on the ship very quickly. We had done the pre-boarding online. They reviewed a few things and retook a couple pictures and we were on our way. The room was available at 1, but the luggage arrived around 4:30. If you book the drink packages online before you go, you can use them as soon as you board the ship. The food in the main dining room was fine. We never had a problem waiting for a table and had great staff. The food was good, but we've been on a couple other cruises where the main dining room food was outstanding. The pasta especially was fairly bland, but the meat dishes were great. We ate in Wonderland on the first night. It was great. We had 4 in our party, so the waiter brought us a sampling of a bunch of different foods to share instead of everyone ordering something. The portions are very small, but they're supposed to be tastes of different flavors put together. We would definitely do this one again. The pools were a little small, but it was nice to have some dedicated just for kids or adults. The kids (12 and 13) spent a lot of time in the pools and on the slides. The lines for the slides are long on sea days, but worth it. I spent a lot of time hiding in the Solarium :). The double loungers are very hard to come by, but nice. I actually preferred the wicker chairs and ottomans. They were comfortable, and usually available. I spent my sea days there relaxing. The good thing about the Solarium is while the normal pool area plays loud beach party music the Solarium doesn't play music that I noticed. It was great for just putting your headphones in and listening to your own soundtrack. Mostly people were quiet and there wasn't a lot of yelling there. There was only one instance where these 2 guys in the hot tub were talking loudly to each other with profanities. The entertainment was good. I liked that you could reserve your show time, which meant you could arrive about 15-30 minutes before hand and still get good seats. The shows were all pretty good. My favorites were Mo5aic and Columbus. The non reservation ice show I actually enjoyed better than the scripted one. Even for the couple non reservation shows, we didn't have to arrive too early to get a good seat. The game shows were also good. There weren't a lot of events after midnight if you like night life. The club would have music, but the few times I went there weren't a lot of people there. Also, if you like to listen to music there weren't a lot of places to go. Dazzles and the park would have a band or guitarist, but that was it. We've been on cruises with a piano bar, live music at dinner, and jazz every night, so I think we just had different expectations. We stopped at 3 ports, but didn't do any excursions. In St Thomas, we didn't realize we would be at the far port. You do have to take a taxi ($4 a person) to the downtown area, where you can walk around. We explored the 99 steps, walked up to Blackbeard's Castle (still closed from the Hurricane), and ate conch fritters at a local restaurant (Gladys'). We had a great time for a couple hours and headed back to the ship for the pool. In San Juan, we took a self guided walking tour of old town San Juan. We visited the museum and old jail. They were still fixing things up, so the part by the water was blocked off. We walked up to the national park, Castillo San Felipe del Morro and the cemetary and explored a little. It was about a 25-30 min walk from the ship. It was great and the city was beautiful and clean. In Labadee, it was raining when we docked, so we had no problem getting off. Since it was raining, people were hiding, but it wasn't raining hard, so we went to the beach and reserved some chairs and the kids started building sand castles in the light rain. It stopped raining after about 20 mins. Then everyone came out, but it never felt too crowded at our beach. We walked over to the closer beach with the aqua park and it was very crowded. Our far beach with the cabanas is a walk, but more peaceful and the buffet is brought out there, so you don't have to walk all the way back to the front. If you want to buy souvenirs from the market though, don't forget to bring cash. The kids were in the teen club 12-14. They liked it, but most of the activities were things they would already have done and just have a dedicated time for (like flo rider). They would also cancel activities if enough kids didn't show up. so it really depends on the cruise. The kids just need to get used to the new way maybe, because this is their first teen club. Previous cruises, they are used to kids club where there are constant activities, movies and events and they couldn't leave. They did make a few friends and were always out doing something. There were a few times when I think they were just tired and needed a break though, then we would find them in the room with a hot dog from the boardwalk watching tv. :) Debarkation was super easy. We chose to take off our own luggage because we had a 20 hour road trip to make back to Texas and wanted to get on the road. We planned for about an hour to get off the ship. We got up at 615, had breakfast at 630 and then grabbed our bags and headed off the ship around 645. It took about 15 minutes to get down the escalator and through customs. We had also parked in the lot right next to the ship, so we had our car packed and were headed out by 705. It was one of the smoothest debarkations we've had. Read Less
Sail Date: March 2018
Nowhere to sit, nothing to do if you don't lay in the sun or use water slides. I would not go on it again. Staff was good as always..but no more waiters dancing, towels on beds only a couple nights, no ice carving, no mints on ... Read More
Nowhere to sit, nothing to do if you don't lay in the sun or use water slides. I would not go on it again. Staff was good as always..but no more waiters dancing, towels on beds only a couple nights, no ice carving, no mints on pillows, so much has been cut out..I expected some of it to return on the big ship, but it did not. The shows were definately a step up from normal. That was a treat. Columbus the musical was just awful, the rest quite good! NO where to sit in the Windjammer, just about half the seats they actually should have. No outside deck to sit in the shade and watch the water, boat is all balconies. Huge spa, if you enjoy paying those prices, it's a lovely area. Eat at Johnny Rockets for breakfast, way less crowded and seems undiscovered. Lunch and dinner there are twice the price of the same thing on the other ships tho! Read Less
1 Helpful Vote
Sail Date: March 2018
We were encouraged by our friends to try cruising for the first time. We were skeptical of cruising as we worried about it being too busy. We ended up really enjoying the variety of onboard options. The Harmony of the Seas vessel is ... Read More
We were encouraged by our friends to try cruising for the first time. We were skeptical of cruising as we worried about it being too busy. We ended up really enjoying the variety of onboard options. The Harmony of the Seas vessel is amazing boasting so many shops, restaurants, shows and things to do for all ages. The positive experience I had would definitely encourage me to travel with Royal Caribbean again. I LOVED the ice show and the water show!!! Our group also made good use of the On Air Karaoke bar, the main pub Boots and Bonnet, the Bionic Bar, the Rising Tide Bar, My daughter had an unexpected reaction to something she ate and was quickly and efficiently treated by medical staff onboard. It was an unexpected bonus that totally opened my eyes to the endless services provided by the hardworking onboard staff. My only disappointment was with the way certain restaurant managers responded to feedback or questions about service. However, Guest Services went out of their way to accommodate our large group and to make up for those negative experiences. My kids also wished some of the activities like teens club were managed by birth year versus birthdate as some of their friends missed out on some activities because they were too young even though they're in the same grade. Read Less
2 Helpful Votes
Sail Date: March 2018
We have travelled on the Harmony of the Seas before in October 2017. We had a very good experience. This was a last minute decision, my mom and I have our birthdays on the same date. But she passed away in January and my husband thought ... Read More
We have travelled on the Harmony of the Seas before in October 2017. We had a very good experience. This was a last minute decision, my mom and I have our birthdays on the same date. But she passed away in January and my husband thought it was best to have my birthday elsewhere. Indeed it helped a lot. This cruise was very relaxing due to its itinerary of having many sea days. Entertainment is top on this ship, the show 1887 in studio B, the ice skating are one of the best with special effects. The Fine Line in Aquatheater is also very good. The Central Park is very relaxing, we sat there for hours reading our books and playing puzzles. Dazzles is beautiful, Boulevard is interesting. Three dining rooms and each of them are amazing, nicely decorated and the chairs are very comfortable. And you can sit at the Cafe Promenade, and let the world go by. Read Less
Sail Date: March 2018
Main dining was very slow , food was average quality. maybe tried to be too fancy. waiter was disorganized. Tables were too close together, once a motorized wheel chair ran into a chain knocking it over. A table for 8 near us had ... Read More
Main dining was very slow , food was average quality. maybe tried to be too fancy. waiter was disorganized. Tables were too close together, once a motorized wheel chair ran into a chain knocking it over. A table for 8 near us had there entire order mixed up, extra waiters were needed to help out. We were only 2 people looking to have an enjoyable cruise. but because on so much confusion we ended up eating the rest of our meals in other than the main dining room. Sabors was excellent. Also recommend the Solarium because it is quiet. One item to not recommend is going to the Viltality Spa and attending any sessions, they are very high pressure trying to sell products. For example we had out feet tested for pronation and was told we both had high arches and tested out GoodFeet inserts and was told they would help (they made us more comfortable) . Thomas said the price was 1/5th what they would cost back in the US so we purchased them. We later found out the cost was several times what they would be in the US. ( i know we were adults, but let the buyer be aware). DONT GET TAKEN IN BY THEIR TALK , they are pros. We are trying to get a refund, good luck to us. Also spa treaments are always ended with a sales pitch to buy some products, dont get me started. Unless you really want to travel on the Harmony save some money and go on an older ship. The experience will be better. Vacation specialists Read Less
2 Helpful Votes
Sail Date: March 2018
The cruise overall was very good and fun! We were a group of 13 and I have to say the dining staff did a superb job at accommodating all of us together! The highlight of the meals was Jamie Olivers. The entire crowd loved it! Low ... Read More
The cruise overall was very good and fun! We were a group of 13 and I have to say the dining staff did a superb job at accommodating all of us together! The highlight of the meals was Jamie Olivers. The entire crowd loved it! Low light of the cruise was the Spa. I had prebooked 2 massages (and paid) and then on board booked a third which was to take place between the other two. After the first 2 I got too sunburned to take the third (which was one of the prepaid). they would not let me cancel that one because it was pre-booked even though I had booked other treatments that had cost more. Also the hard sell by spa staff was too much. It turned many in my group completely off. All of the 20 somethings in the group loved the Flowrider and had a great time on it. I booked the Flowrider twice for just our party at a cost of $552 per hour. It was great fun but I was still steamed about not being able to cancel the one massage when I spent $1104 on the Flowrider! Another low-light was guest services. they did not help with a single issue we brought to them. One example, is that someone had taken my mom's handicap scooter that we had rented from the dining room and guest services and security would not help us locate...really? We had to solve it on our own or we would have been charged by the scooter people for it at the end! Also highly recommend the Catamaran, snorkel and beach excursion in St Thomas. Had a fantastic time on that. The rooms were good. The TV is worthless and worse than it used to be. the only thing on was MSNBC or pay movies. Dont understand that at all. Only good thing about the tv was that it was in a better location in the room so you could easily watch from bed...but there was NOTHING to watch. I went twice to the martini tasting in the Wonderland and it was cancelled due to not having 6 people. After it happened the first time I brought 4 people with me the second time but they still cancelled. oh well. Overall fun and very nice ship. Great food and dining. Guest services and the spa needs some work. Read Less
1 Helpful Vote
Sail Date: March 2018
We chose this cruise in order to accompany relatives with special needs. One is a double amputee and the other has a hearing deficit. We were able to book an accessible cabin on this cruise at this time of the year, That is a rather ... Read More
We chose this cruise in order to accompany relatives with special needs. One is a double amputee and the other has a hearing deficit. We were able to book an accessible cabin on this cruise at this time of the year, That is a rather difficult feat most any time. Embarkation was a breeze as Royal Caribbean has a special line for wheelchair bound passengers. Once on board we found the ship to be all we had heard about it. Massive, beautifully appointed, and very modern. Our cabins were just as advertised and we were pleased with their location. However, the accessible cabin was on deck 14 and was subject to noise from above every time someone "dragged and dropped" a deck chair on deck 15. The previous guest in our cabin had "locked" the cabin safe in the open position when they departed. Perhaps it was a prank, but it was NOT appreciated and was a huge PITA to get resolved by security. The pools, hot tubs, and Solarium are all very nice and well maintained. The hot tubs are highly chlorinated, but that is to be expected in this environment. You'll need to shower and rub down with a good moisturizer after partaking of a soak. There are plenty of signs to warn of "No Reserving of Sun Loungers" but most everyone completely ignores them. I witnessed one woman come completely unglued when she returned after vacating her chair for 45 minutes+ and expecting that no one would have taken it. The man who was sitting in it pointed to the sign. The woman's response; "Go f___ yourself!" Nice. Dining was great in the "Silk" dining room on deck 5 where we had our evening meals. We also tried The Doghouse, Park Cafe, The Windjammer, Sorrento's, the Solarium Bistro, and The Promenade Cafe at various times for snacks or breakfast/lunch. The food quality was excellent as was the service. On this cruise the Coca-Cola Freestyle machines located at Sorrentos, The Windjammer, and Mini Bites were all well maintained and had every flavor we wanted available. Can't say that for our last cruise. (Oasis of the Seas - Mar. 2017) The entertainment aboard Harmony is top tier! The performers and musicians are very talented and accomplished in their art and the production staff make them look and sound their very best. As someone who serves in production I always notice things like sound, lighting, timing, etc. when watching a show. The production staff on board Harmony uses the state-of-the-art equipment and fixtures at their disposal to their fullest capabilities. On previous cruises I noticed lots of production "goodies" were only being used in a simple, rudimentary way. Harmony was a welcome change in that regard. The system for disembarking has changed since our last cruise. We were not asked to complete a declaration form for CBP prior to arrival in port BUT . . . upon arrival back in Port Everglades, the manifest the ship always submits to them identified passengers who made large purchases on board. This flagged one of our traveling companions for "further screening." The reason, of course, was to exact the import tax on that part of the purchase that exceeded the personal exemption. ($1k per person) We had no issue at all with that, but the manner in which it was handled was downright frightening. I was accompanying the amputee who was in his wheelchair while my wife accompanied his wife and handled the carry on bags, cameras, etc. When we arrived at the gangway the wheelchair bound passengers' sea pass would not scan. Suddenly 2 very stern looking security officers appeared and commanded; "Follow me please." We asked what the matter was and were repeatedly (and firmly) told "Follow me." Our wives asked if they could come also, but were ordered; "NO! You go this way!" (off the ship) We were led to the Boot n' Bonnet lounge where we had enjoyed a pint or two previously and were met by 2 more security officers and were told; "The CBP randomly selects certain passengers for additional screening. That is why you are here." That was some relief, but our party was permanently separated. We were asked to and completed a declaration form honestly and completely and were escorted to a holding room in the Customs and Border protection Office. The agent there was very nice and explained fully what was expected and why. We paid the tax due and were released to the curbside. Lesson learned: If you make a large purchase (jewelry, etc.) on board you WILL be yanked out of line at disembarkation and treated as if you have committed an offense of some sort until you get to CBP. Things improve there, but you will leave a bit lighter in the wallet. Come on Royal Caribbean! Don't encourage your security agents to act like mafioso's when detaining guests unless the guest is uncooperative! It is not becoming of your brand! Read Less
Sail Date: March 2018
Everything went smoothly, staff were fantastic, ship is amazing. Shows were awesome. I just feel disappointed that we spent way too much. After meeting various people from various parts of the world, ALL of the people I spoke to paid ... Read More
Everything went smoothly, staff were fantastic, ship is amazing. Shows were awesome. I just feel disappointed that we spent way too much. After meeting various people from various parts of the world, ALL of the people I spoke to paid half the price we did for this cruise! Plus, they received credits of various types - drinks/dining/spa. I thought booking directly through Royal Caribbean would give me the best deal. Another annoyance, you pay a mandatory gratuity yet every time I turned around someone was looking for more!! Big production in the dining room, multiple tip envelopes left in my room, the luggage guy just flat out asked for it. I prefer a relaxed environment where I don't feel guilted into leaving tips and all the ships amenities are included or at least offered at a reasonable price. Great experience, won't go on this ship again. UNLESS I hear they've made changes to the all-inclusive experience - like including more! Read Less
Sail Date: March 2018
I have cruised Royal for about 10 years now. I tried Carnival/NCL/Holland. I like the mix of people from the infants to the grandparents and all the ages in between. The check in was smooth and seamless - no problems there. We tried ... Read More
I have cruised Royal for about 10 years now. I tried Carnival/NCL/Holland. I like the mix of people from the infants to the grandparents and all the ages in between. The check in was smooth and seamless - no problems there. We tried something new this time - we stayed on the Central Park Balcony. Won't do that again. If you don't mind sharing the view and music with others, it's fine. What I mean about that, I always enjoyed a brief nap with the ocean splashing but couldn't do that as it is not private. Nothing wrong with the location or the balcony but I will go back to ocean view. It appears the menu did improve on this ship and the portion size is much more generous. The shows are always good - was a little hesitant about Columbus based on previous reviews. It was campy and corny but the music was recognizable and ok. I thought the quality of activities was lacking from my past experiences on the Allure and Oasis. Sure I did Zip Line - the Abysses is a 45 second insane experience that you'll do over and over. I didn't do the Flo Rider or Perfect Storm because I don't like water LOL. The ports are tired and overdone- Jamaica - Really when they are in a state of martial law? Cozumel, enough, been there done that. First time ever I missed a port - Labadee...so I can't comment. Would I go back?? YES And CAPTAIN JOHNNY is hilarious! What a great sense of humor and great mariner he is! Read Less
1 Helpful Vote
Sail Date: February 2018
I chose this ship because my family loves to be busy, and we tried out most of the on board activities. The ports were fun too, with a mix of beach and shopping/history. We loved our cabin, but had to request a softer bed after the first ... Read More
I chose this ship because my family loves to be busy, and we tried out most of the on board activities. The ports were fun too, with a mix of beach and shopping/history. We loved our cabin, but had to request a softer bed after the first night. I did find that 2 1/2 sea days at the beginning too much, and would have preferred them broken up by ports. I would have liked a map or explanation of the different beaches on Labadee so we weren't rushing to get a seat, and ending up somewhere that was not the best swimming spot. Only issue was that despite denying my kids charging access on registration, at the port, and 3 times on the ship, they still continued to allow it. Since this is a ship with a lot of kids and teens on board, a show directed more to them like BMX, magic, or illusion would have been appealing. My kids don't enjoy musicals or acapella, so that left the skating show and water show.... Kids refused to stay at kids club, they're 11, and the age group was 9 to 11, and should possibly be 11-12, and 13-15 instead. Read Less
Sail Date: February 2018
Wanted to sail on the Harmony. Sailed on the Allure and Oasis. This ship is almost identical. Loved the Central Park the best. Rooms seem to be set up better for storage. Bathroom still very small. Upset that the Windjammer did not have ... Read More
Wanted to sail on the Harmony. Sailed on the Allure and Oasis. This ship is almost identical. Loved the Central Park the best. Rooms seem to be set up better for storage. Bathroom still very small. Upset that the Windjammer did not have omelet station, only at the tiny bite which made no sense.. The choice at lunch at the Windjammer was great. They finally changed the menu at dinner for the first time in over 5 years. Still needs some changes. They try to drown food in sauces to cover up something. The sole was horrible but the salmon was great. Salmon should be a choice nightly. The sound at the agua theater was dangerously loud. Took away from the show. But the idiot in the dress was useless and made no sense at all. Stand up Comedy should be billed as Adult Comedy to let people know that it does have foul language. The opening act by a RC Employee was way better the the headliner. He used the F word way too much. He spent his time making fun of the audience. Read Less
1 Helpful Vote
Sail Date: February 2018
I wanted to go on the harmony of the seas. The ship is beautiful plenty of things to do. The cabin was spacious and comfortable. The activities on the ship were great. The band in Boleros was the best of all the ships that I have been ... Read More
I wanted to go on the harmony of the seas. The ship is beautiful plenty of things to do. The cabin was spacious and comfortable. The activities on the ship were great. The band in Boleros was the best of all the ships that I have been in, The dining was OK the food is always the same nothing exciting on the menu. The service was great in the dining room I had my time dining. Also the ports of call on the big ships are always the same on the oasis class. We need a change of ports.The Dining is also the same menu nothing changes. I really bored with food menu. I would go back on the harmony if it had different ports of call. To get off and on was very good. I traveled with my grandson and he had a great time. Also as a Diamond member they do not make you special considering you a dedicated customer and keep coming back, If you do not request robes they do not even put them in your room like before. I am really disappointed how they treat the Crown Anchor members. Also not if you book a next cruise and you change after 30 days there is a fee of $200.00 I always book and did not do it this time. Read Less
1 Helpful Vote
Sail Date: February 2018
F.Y.I. I have cruised eighteen times so far and found the Royal Caribbean, Oasis Class boats to be well worth my cruising dollars. Cruising during spring break and other holidays is notorious for increased children whose parents do not ... Read More
F.Y.I. I have cruised eighteen times so far and found the Royal Caribbean, Oasis Class boats to be well worth my cruising dollars. Cruising during spring break and other holidays is notorious for increased children whose parents do not think the rules apply to them. Royal has had enough complaints that we noticed on the Harmony this February that security was at least telling the young teenagers still carousing after 1:00A.M. about the curfew. Royal needs improve measures in this area of enforcemen in adult only areas. (exp. karaoke), adult sun deck, commedy entertainment, whirlpool and so on. I realize some kids are international and their time clocks are different but rules still apply. The ship provides ample scheduled social space for kids entertainment. We had 28 children brought into adult karaoke one night on the Allure. The parents were told five times to remove the children from the stage and also to not allow them all sit on the floor next to the stage as the servers could not safely navigate around them. These same children paraded into the theatre after the show started down to the front flooring area and all I can say is cudos to the commedian who had the courage to stop the show and tell whomever the parents were of these same children remove them or the show would not continue. I heard the one father reply that after all they are just kids having fun. The audience applause to the fix was perfect. I'm a parent and hope to be a grandparent soon so that window of first impression of my childrens ability to repect the rules comes first from me chosing to teach them the importance of adults only rules. Royal, will continue to get complaints until adults see security and other bar managers enforce the rules. The oasis class boats are my favorite. if navigating the decks is difficult, pay the extra dollars to be on a higher deck closer to the social decks. Be sure to line up extra early for promenade entertainment as it does get very crowded but manageable if you come prepared just like Disney parades. My Time Dining is brilliant and works perfectly. Our food on the Harmony was piping hot at our table and very well seasoned. The buffet usually has more tables at the very back of the boat. I "Never" had to wait as long as I shifted my eating to 1:00 rather than 12:00.which makes perfect sense. The same applies to breakfast and dinner. Patience and a little common sense about busy serving times apply. The bar in the adult sanctruary area is perfect for your thirst quenching choices and this area is a relaxing paradise. Royal does have a problem with people tying up chairs all day to accomodate their whims of oh! those rules do not apply to me people. The boats are big so take the time to memorize wich decks are social 5,8 12, 15, and so on. Actually I find these boats easier to navigate once I get my bearing understanding that formal dining is two decks as well as the theatre. Be sure to reserve you theatre seats ahead of departure or you might be disappointed. Be aware if you cabin is at the very front of the boat, you will hear booming from the waves breaking on the bow. Not for light sleepers. Guys, the mandatory sport coat is no longer mandated on formal night but a nice collard shirt and slacks unless your significan other is dying to see her handsome guy decked out. You are also still allowed to bring on board two bottles of unopend wine on departure day only to drink in your cabin or remember to bring a wine opener and carry your pre-poured glass to the dining room. A fee is charged is you ask the waiter to uncork your personal bottle. Savings!!!!! The drink package perk is well worth it if offered on you specific cruise. You can purchase a drink package on the boat after departure that is very cost saving and decrease in cost as the cruising days pass. Royal now offers a ten drink punch card that is brilliant for saving dollars for those who only drink one or two drinks a day. I have suggested to Royal that having only the pizza restaurant open for late night eaters/snackers needs to be addressed as not all need a full buffet but would be so happy to have a more healthy limited menu. I would be happy to anser any further questions about the Oasis Class experience if my suggestions would help those in question of the larger boats. I can hardly wait for the Symphony experience. Read Less
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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