Sail Date: June 2018
We cruse with Royal often so we couldn't pass up this ship/cruse. There were 13 of us - a challenge on its own. Unfortunately we were very disappointed in the food all around this time. This certainly put a damper on our ... Read More
We cruse with Royal often so we couldn't pass up this ship/cruse. There were 13 of us - a challenge on its own. Unfortunately we were very disappointed in the food all around this time. This certainly put a damper on our experience seeing as though we look forward to the meals and are both chefs. We look forward to dining out. The others in our group were disappointed as well. Staff are friendly but can be over the top/borderline intrusive. Need to know when to back off/walk away. The night life was lacking as well. Greater variety needed. Shops on the ship are limited, and rarely change. We always fill out the ship surveys but don't see changes. The vacation is expensive and we hope to see improvements. The ship is clean and well maintained. The staff are always pleasant and willing to assist you. Pools are crowded but have to expect that wit 6400 guests Read Less
2 Helpful Votes
Sail Date: June 2018
RCL has began the process of minimizing customers' status as a loyal diamond or diamond plus! We just finished a cruise on the Harmony today June 16 and recognized the company's new attitude towards their loyal customers almost ... Read More
RCL has began the process of minimizing customers' status as a loyal diamond or diamond plus! We just finished a cruise on the Harmony today June 16 and recognized the company's new attitude towards their loyal customers almost immediately. We experienced difficulty coordinating dining arrangements (changing to fixed dining instead of open seating) so we could enjoy the company of friends who also cruised this past week with us. Finally after the third night we were assigned a permanent time and table only to experience very poor service from the wait staff; I addressed the poor service with the Head Waiter, who apparently fixed the service for the next two nights, however it back-slid quickly- seemly because the wait staff were overwhelmed when open seating guests were allowed to enter dining as late as 75% through the service times. We booked an excursion to Montego Bay (Place in the Sun excursion) which was supposed to depart at 11 AM; finally left the port at 12:20 PM and ended up returning to the port so late that we missed our much troubled early dining seating; so when I spoke to the excursions' staffer, she blew me off, stating that she couldn't control the return times, as long as they returned prior to sailing. Understanding that this cruise also included all the vacationing families with their children fresh out of school we expected to have to cope with hundreds of wild things running hallways- but.... Nothing can describe the stampedes that we encountered... No parental oversight for the teens, and even have to call security when kids next door began to dismantle their room next to ours! Not to sound too sour... We did have an excellent cabin steward who was perfect and the entertainment onboard is excellent- from the stage productions to the music venues (Schooner Bar and Dazzles). Additionally, the wait staff in the venues are great and go out of their way to please you. It is very clear that if you are not spending $10K each for a suite, you do not matter anymore; starting to wonder how the other cruise lines are treating their status loyalty members? Read Less
2 Helpful Votes
Sail Date: June 2018
The Cruise is so big and beautiful. The route was good. The ship have a lot of fun alternatives. The food in the Main Dinning Room was below average. The service needs to be improve. The flavors and seasoning of the food needs ... Read More
The Cruise is so big and beautiful. The route was good. The ship have a lot of fun alternatives. The food in the Main Dinning Room was below average. The service needs to be improve. The flavors and seasoning of the food needs to be improve too. We ordered the first course and received the second course. The main waiter looks always so lost all the time. The food in the Windjammer was excellent and the service too. Every food was identified and this made so easy the food selection. The entertainment shows was good. The theater looks so small for the quantity of passengers. The courtesy and knowledge of the crew was excellent. The cabin was clean and beautiful. Very spacious cabin and balcony. A great sea view balcony !!! Good space available in the bathroom. The service of the waiter at the cabin was excellent. The Vintage place is a great place for Wine Lovers !!! Service and wine was so great !!! Read Less
Sail Date: June 2018
This cruise was for my partner's 50th birthday and a good friend's 45th birthday. Food was mediocre at best. Ship was beautiful and well maintained. Crew was very friendly. Some waiters seemed inexperienced with fine dining. The ... Read More
This cruise was for my partner's 50th birthday and a good friend's 45th birthday. Food was mediocre at best. Ship was beautiful and well maintained. Crew was very friendly. Some waiters seemed inexperienced with fine dining. The Windjammer buffet was terrible. I wish the food quality was better as this truly is an important feature to my cruising. I think the quality of food directly relates to the amount of passengers being served. The room service was always on time, but again the quality of the food was blah. Bar staff was very attentive and drink quality was good. Would have loved a small pool in the Solarium to cool off from the sun, but the hot tubs were nice. The layout of the casino made it seem small, and the smoke from the designated smoking area was heavily noted in the non-smoking area. This could be the result of poor ventilation or the design of the casino. Old San Juan was beautiful and rich in history. We have been to St. Maarten several times, so we headed directly to Maho Beach to enjoy watching the airplanes and music by the water. Labadee was lovely and there was plenty to do there. The ships activities were endless. All in all I enjoyed myself with friends and the memories are endless. Read Less
Sail Date: June 2018
Cruising with RC for almost 15 years and Food quality has Dropped as well as the temperature it is served, as if they want to force you to pay extra for decent OJ and specialty dining Choices are also slim. Do enjoy the gluten free ... Read More
Cruising with RC for almost 15 years and Food quality has Dropped as well as the temperature it is served, as if they want to force you to pay extra for decent OJ and specialty dining Choices are also slim. Do enjoy the gluten free dessert bar up in the Windjammer but it is pretty much the same thing everyday. Also enjoy and need more counters to eat alone. Service good, staff friendly except for the woman on deck 5 that helped with Tech questions. Love the ship, we booked 2x in a row. You would never know there were so many ppl on board. Ease of embarking, etc. Too many children and baby strollers this time and they had no sign in the adult only solarium telling ppl to stay away. Internet streaming is not always fast. Be careful and set yr phone on airplane, it will flip to data international when you port though still on the ship. Moving on to Celebrity now. Read Less
2 Helpful Votes
Sail Date: June 2018
Chose Harmony of the Seas for a family cruise. We are Diamond level, and finding the more we travel, the more is taken away!! The ship was awesome, and activities for the young ones had plenty, but the menu and the entertainment, ... Read More
Chose Harmony of the Seas for a family cruise. We are Diamond level, and finding the more we travel, the more is taken away!! The ship was awesome, and activities for the young ones had plenty, but the menu and the entertainment, left a lot to be desired. Charging for sauna- rediculous Charging for room service- rediculous It seems that Royal Caribbean was pushing the specialty restaurants. There were a couple of dealers, in the casino, that were rude. We’ve been Royal Caribbean travelers for close to 20 years, and have been on all their big ships. The most impressive one was OASIS OF THE SEAS. Odinarily we book future cruises, but not this time. The Grease , the Jeff Tracktsa , and the late night comedy show we’re the only really good entertainment, and we are used to better. We enjoyed the family cruise. The value for the money spent, was disappointing, sorry!! Read Less
Sail Date: May 2018
I loved Royal Caribbean and I wanted to love this cruise, but they made it impossible. They couldn’t get out of their own way! Restaurant reservation hours were 9-4, but they would let the phone ring until it hung up on you, dirty ... Read More
I loved Royal Caribbean and I wanted to love this cruise, but they made it impossible. They couldn’t get out of their own way! Restaurant reservation hours were 9-4, but they would let the phone ring until it hung up on you, dirty dishes left in my children’s state room from prior guests, ship staff changing my schedule and inserting activities in the middle of my dinner, dining room staff leaving us in a busy walkway instead of taking us to our table, the list goes on and on. The specialty restaurants were outstanding as was the entertainment. The ice show was particularly amazing. The ports of call and the variety of excursions were ample. It was a cruise so it wasn’t bad, but it was no where close to what i had come to expect from Royal Caribbean. I was a Royal Caribbean loyalist but I’m thinking I need to try out another line. Read Less
Sail Date: May 2018
Beautiful cruise but to expensive. Wasn’t able to participate in activities and or see the shows since for everything you need to make reservations. Cabins are too small specially when you go with kids. This cruise is not good if you ... Read More
Beautiful cruise but to expensive. Wasn’t able to participate in activities and or see the shows since for everything you need to make reservations. Cabins are too small specially when you go with kids. This cruise is not good if you wants to have fun. I think they should do first come first serve for the shows since everyone is paying so much money. I wish I was able to see all shows over real it’s was okay all I can say it might be my last one with Royal Caribbean. I thought all cruise were going to be similar on the fun part of it. I took adventure of the seas in the 2004 if I’m not mistaken and it was fun maybe it all depends on the activity director. On this one the assistant was fun and espontáneos but not the director. Maybe that will make the difference. Read Less
Sail Date: May 2018
We chose this ship because of its onboard show Grease, the aqua show & other "new" onboard activities that the smaller ships don't have. First, let me say that the service was fantastic! Our room steward was ... Read More
We chose this ship because of its onboard show Grease, the aqua show & other "new" onboard activities that the smaller ships don't have. First, let me say that the service was fantastic! Our room steward was personable & attentive & our main dining waiters were top notch. I thought that the food on this ships Windjammer wasn't as good as on others. The ice skating show wasn't that great & the play Grease had too many F-gestures that really weren't necessary. The aqua show was incredible, the Great Abyss & zip line just okay & I wouldn't plan another cruise just to experience them. I spent more time at guest services for problems from Chops Grille having no history of our reservation, chocolate strawberries that were supposed to be delivered but never were, internet that didn't work, poor information about our Nassau excursion so we missed it etc. Closing comments. Harmony is a beautiful, impressive ship but I thought RC Navigator of the Seas and Liberty of the Seas entertainment was way better including ice shows. I didn't think the price difference between being on the bigger ship was worth it. I never felt crowded as some have stated but feel that bigger doesn't always mean better. Read Less
1 Helpful Vote
Sail Date: May 2018
My wife and I decided to book a cruise on one of the biggest cruise ship. I also picked Royal Caribbean due to the great experience we had before. Harmony of the Seas was a very nice and huge ship, but also because of the big ship means ... Read More
My wife and I decided to book a cruise on one of the biggest cruise ship. I also picked Royal Caribbean due to the great experience we had before. Harmony of the Seas was a very nice and huge ship, but also because of the big ship means more passengers and less service. Services at the retails such as Focus (photos) was lacking due to the amount of people and not enough terminals to view and purchase the photos. The staff at Focus were not really friendly or helpful, they were overwhelmed and did not know how to handle it. The customer service staff did not have the "I am here to make your experience great" attitude that my wife and I have seen on the other RCCL ships. They also lost $150 worth of liqueur bought at port and took 8 hours (2am) to decide to refund me. Other than that, our wait staff at the main dining for dinner (Head Waiter-Ronald Limpin, Asst. Waiter-Joseph Revellame) was awesome. They were very attentive and had great attitude. In summary, if you like attentiveness and great service from the customer service staff or retail staffs, I would not recommend Harmony of the Seas or any ships this size for a cruise. I think the Oasis fleets would be the biggest size I would ever cruise on. Read Less
1 Helpful Vote
Sail Date: May 2018
We chose this cruise to sail with our adult children in their 20/30's, we are in our 60's. They love the flow riders, water slides and outdoor activities. We had both good and bad experiences. First the good, the crew were ... Read More
We chose this cruise to sail with our adult children in their 20/30's, we are in our 60's. They love the flow riders, water slides and outdoor activities. We had both good and bad experiences. First the good, the crew were helpful, friendly and worked hard to make everything pleasant for us. We also liked that they used the room number/key card for taking pictures, so you could easily retrieve the digital images. Didn't like that if you listed two rooms, they would separate individual couples and you could not mix them into a set for purchase..even though both rooms were on one reservation. So hint.. just give them one room number!!. The escape room was very fun, the Royal mystery game was as well. Trivia was fun and a bit challenging so we liked that. Aqua shows were great. Ice shows were very good. Dining room service was very good, however food was meh. Our room steward was exceptional, we had two ocean view balcony room mid-ship and they were as expected. Joining the two balconies was handy. We did do Wonderland uncharge restaurant, and it was a wonder, we throughly enjoyed our adventure there, food, presentation and service were very unique, making it a worthwhile evening. Now the not so greats.. The ship was so crowded. They built a bigger ship with more rooms and a few more activities, but it felt like they did not increases the community spaces proportionally. The windjammer rightly has "jam" in the middle of the it's name. When they have to broadcast asking people to move on and enjoy other neighborhoods on the ship because folks are wandering around searching for seats - not once but several times this happened, and at different times, breakfast being the worst. Food selection was fine, typical. The promenade as well often felt like a busy day at Disneyland.. hard to move from one end to the other due to crowds, and the Noise Level.. oh my! There is often music being played, meanwhile in the lounges off the area on the next level they have different music being played and it is all jumbled. We did find it hard to find a peaceful spot on the ship. Central Park was best for this and had a good guitarist outside of the Italian restaurant, however at times groups would gather there and loudly chat/laugh etc right near the performer and it made it difficult to enjoy the music. The entertainers were very talented, the shows didn't impress us. Columbus had a good cast, great sets and a mess of a story. Grease, again a good cast and sets, but they made it quite vulgar with explicit sexual gestures... weren't needed at all. We had a good embarkation and disembark in Fort Lauderdale, however the disembark in Labaddee was a chaotic mess, and was the disembark in Puerto Rico. The embarkation in Puerto Rico was long lines as well. All in all we were a bit disappointed. We felt the food was so so and not as different as we have had enjoyed in the past and on other cruise lines. The ship was noisy, crowded. Would we go on it again...we might to the right ports and with a young active crowd that would make good use of the all the wonderful outside activities. The ship is clean, beautiful.. but just too crowded for us. Read Less
Sail Date: May 2018
We thought we would give Royal Caribbean and a new/biggest ship a try. The food was amazing. The service was top notch. But there were way too many kids, which was a surprise because it’s still early May. So many kids, that it made ... Read More
We thought we would give Royal Caribbean and a new/biggest ship a try. The food was amazing. The service was top notch. But there were way too many kids, which was a surprise because it’s still early May. So many kids, that it made dinner in the main dining room almost unbearable. Next time we will try a different line, a smaller ship, and one that has less activities for kids, in hopes that there will not be so many unruly and out of control kids onboard. The ship was also too big for us. Next time we will know better. We have tried Norwegian and were not very impressed with them, but their clientele is more up our alley. The ports of call were great, escpeially the private island experience on Labadee. We also enjoyed all of the activities and entertainment like the comedy shows, musicals and adult late night shows like The Quest. Lots of fun! Read Less
Sail Date: May 2018
The restaurants are great and the things to do are good but the staff aren’t friendly at all in some areas of the cruise. They said they are autism friendly cruise but unless you booked thru autism of the seas they don’t help too much ... Read More
The restaurants are great and the things to do are good but the staff aren’t friendly at all in some areas of the cruise. They said they are autism friendly cruise but unless you booked thru autism of the seas they don’t help too much with your special needs children. My older son had a great time at the teens program, he said the crew there are very friendly, he really enjoyed that they have activities where they close out just for the teens and he meet a lot of teens from different states and countries. The ports was very good especially PR and Labadee. I made an excursion thru Royal Caribbean and it was very good. Adventure Ocean (kids club) it wasn’t as expected. and guess service aren’t too good either, the rest it was ok I guess, it’s a beautiful and huge cruise with great pools and nice water slides and hot tubs are good as well. Read Less
1 Helpful Vote
Sail Date: May 2018
We have been on Royal Caribbean before, and had a very positive experience. We are seasoned cruisers and not high maintenance. The ship is modern, big, and loads to offer. Families will love all it has available for children. CABIN - ... Read More
We have been on Royal Caribbean before, and had a very positive experience. We are seasoned cruisers and not high maintenance. The ship is modern, big, and loads to offer. Families will love all it has available for children. CABIN - We booked a Junior Suite. Beautiful. Extra room and a little larger balcony area. The new ships have paid attention electronic needs, The bathroom was modern and a step up from the older ships. Negative - Lighting for women is still lacking, and the hair dryer provided was AWFUL! DINING - Where to begin.We had advanced reservations for 3 nights of Specialty Dining We'd had such a positive experience on a previous RC ship in the main dining room we'd felt that was all we'd need. Sadly the experience in the Main Dining Room on this ship was not like the last one.The food provided was awful. The service extremely poor. One got the impression that they just wanted us to hurry up and get out. The food in the Buffet areas, regardless the time of day, didn't come close to our previous experience on Royal Caribbean. We gave up and booked additional Specialty Dining for the rest of the week. For breakfast and/or lunch we ate at the Park Cafe...it was like finding fresh water after being shipwrecked! Really missed the great sweets, RC needs to send their Head and Pastry chefs to one of their older ships to learn what they are missing - there is no love in your food! ENTERTAINMENT were good, nothing special and not as good as our previous RC cruise. EXCEPTION would be the ICE SHOW, that was OUTSTANDING. ACTIVITIES for families and young adults are amazing. PORTS were fine. SERVICE - There was an issue with packs of teenagers running around without supervision and trying to take over areas where adults gathered in the evenings. RC needs to get that under control. Also additional control of the use of the Adult Pool Area would be wise. A simple Sign might go a long way in preventing children from being brought into the area. Read Less
Sail Date: April 2018
We have cruised on RCCL many times and never had any problems. For some reason this cruise we had a lot. The crew were great and thank goodness Guest Relations was great or we would have had a terrible time. We usually never have to go ... Read More
We have cruised on RCCL many times and never had any problems. For some reason this cruise we had a lot. The crew were great and thank goodness Guest Relations was great or we would have had a terrible time. We usually never have to go to Guest Relations but on this cruise we were there at least 5 times. They were small problems but when so many happens on one cruise it makes the cruise disappointing. The ship itself is beautiful and the shows were fabulous, we loved them all. The food was pretty good and our waiter and assistant waiter were great. The only thing that was difficult for us was the fact my husband used a scooter and especially on Deck 6 we were constantly going up and down elevator since that deck doesn't go straight across. If you can walk the stairs it isn't so bad. We are not big gamblers so we would have liked more $10 tables for Black Jack especially for this cruise we found that not many people were winning at the tables so we were not happy to see $15, $50 and $100 tables. Even with all that happened to us, like I said was the first time, I would definitely recommend this ship. It is a fun ship. One thing that I was very disappointed in was that after the muster drill the cruise critic members were suppose to get together at the pool bar on Deck 15. Because of the scooter we had trouble getting on an elevator so either nobody showed up or we missed everyone by the time we got there. Then we were signed up for the meet and greet and was never notified when it was and we missed that also. Read Less
5 Helpful Votes
Sail Date: April 2018
Please note this is my 14th cruise, so it's not as if I haven't got a frame of reference. I can see why people who have never cruised before would love this cruise with so many options for entertainment and the new gadgets on ... Read More
Please note this is my 14th cruise, so it's not as if I haven't got a frame of reference. I can see why people who have never cruised before would love this cruise with so many options for entertainment and the new gadgets on board are amazing. However, people who have been around the block a few times will find some things very taxing. Here's the good and the bad. THE GOOD: Ship is well maintained and the entertainment is very good. Although the comedy left a bad taste in my mouth and my daughter (19 yrs old) really felt it was lacking. I really loved the Quest game show (look it up on you tube). I got up twice to help out in the game, and yes my daughter was shocked that her Mother would throw her bra to the Captain's of our team. Well, Mom's can be fun too! Drinks were ht and miss. Some times watered down and not good, but Boleros actually asked me what kind of booze I wanted so I said Captain Morgan and he did it right in front of me! That's much better! I want to qualify this next comment very carefully. The dining room staff were top notch!! Fantastic people all of them even though we only ate there two nights. The reason why only two nights? The menu has become so boring in the dining room and so small that it forces you to want to go to the specialty restaurants (that's Cruise lines whole motivation now!!) so we ended up in specialty restaurants eight times! (three times for lunch). We loved them all, but Jamie fell in love with the grilled branzino fish at Chops Grill. My favorite was Wonderland restaurant. I was unprepared for such a delightful evening! Our server was Marcello and I miss him already! It was a two hour fun fest of antics and fun!! Wonderland is built off of the crazy Through the looking glass book. It is NOT for picky eaters! It is for those who want to be adventurous! The view from that restaurant was of the Boardwalk and it was fantastic. Jamie's restaurant was yummy, Sabor's was great service and also yummy. Hibachi grill at Izumi was fun and tasty! Go for your B-day or anniversary their cake is to die for! Be careful you reserve for Hibachi otherwise you will get the regular restaurant side of this one. Johnny Rockets was great! We went three times. Sour dough onion rings and chili cheese fries and route 66 burger and TRUE chocolate shakes.....ohhhhh. The Solarium has a wonderful breakfast and lunch area. If you can try it at least once. Now here is the difference, you can have DINNER at the Adults only Solarium but you either need a reservation or show up in fairly good clothing and ask if there is any openings. That's what my daughter and I did. The Solarium restaurant is NOT shorts and swimsuit at night, it requires pants, or dress wear like any other Specialty restaurant. We enjoyed the fact that there was a more upscale buffet AND a menu to order off of. I wish we did it more than once. There's one place that people seem to miss of forget and I'm going to mention it here because it became our favorite little secret for breakfast! BITES GRILL! It is on one side of ship back where the Abyss is and tidal waves surfing is. It's outside and there's everything you need for breakfast WITHOUT the crowds!! There are always things to do for younger people. Whether it be for the three pools or the waterslides ( and yes I did them with my daughter it was faster than some of the other ships I've been on! But oh my gosh! The stairs got so hot I burned my feet! Our room attendant Winston was the best we've ever had. So attentive and man he was funny. Loved the room 10100. It was only a window view but it was of the front of the ship with the Helipad and ocean so it wasn't so bad, although read my next comments. THE BAD: Some of these could be deal breakers for some people. There are NO WINDOWS on any of the lounges or the restaurants. Yup, no windows. So if you are in an interior room or have an outside view with no OUTSIDE balcony the only way you see the ocean with wind blowing in your face is the pool deck. Oh I know what you're thinking "Oh I can just go to the viking crown lounge." THINK AGAIN! It is reserved for GRAND SUITE and above guests ONLY! The WHOLE THING!!! I was so mad when I found out. And here's the kicker, if you are Diamond, Diamond Plus and Pinnacle you get stuck in the basement on level four with no views!!! That's right you have a private room, but it's in the basement!!! And you get something like coupons now to give an attendant in that room for your drinks. When my parents found that out they decided they weren't going to even look at ships like that in the future. WAY TO GO RCCL for making your crown and anchor members feel like dirt. I will be putting a video up on this shortly. Also, their new wrist bands are a waste of time and money. We ended up going to guest services twice a day because we kept getting charges on our drinking package!! They changed our bands and cards so many times, they even messed up and gave me a young adult card picture (my daughters) and one of the servers in the spa area juice bar accused me of stealing the card!! I was so upset I had them remove the gratuities for the cruise and I ended up leaving all my tips separately for the people who deserved it. OH!! I ALMOST FORGOT!! If you bring your lanyards for your room cards think again! You are NOT allowed to punch a hole in these cards! They deactivate the doors!! (In my room video of 10100) I was spitting fire about it. I bought some special ones for Freedom of the Seas so I was not happy. What you CAN do is get the plastic covers so you can carry your card around with you. Go to a dollar store maybe. There was one show we were feeling needed work. that's the Columbus show. I'm so done with shows that use today's pop music to tell a story. Here I was thinking this was going to be new material new songs,NOPE just the same old thing using radio music for a show. Don't get me wrong the actors were the best on any ship, but at the end of the show they used RCCL cruise ship in the back drop and used it as a moment for propaganda I was disgusted!!! The ship was over booked and busy all the time everywhere. It wasn't as relaxing as we would have wanted it. RCCL has also declined in services, unless of coarse you want to pay and pay and pay. My daughter and I did not like the comedy. Carnival still beats them in this area. What you should be wary of? Watch your account VERY carefully, check it every day on the T.V.. Book every event as EARLY as possible. Even if it's when you get on board the ship do it right away, just be aware if you leave it that late you may miss out on Grease or other shows. Comedy didn't open up until three days before the ship sailed. The IQ stations can take getting used to as well. Generally not a bad ship although if you take exceptions to large obnoxious crowds (and it seems to get worse on larger ships) and you like to have windows in lounges and restaurants, or have Diamond status or above you will not be happy with this ship. The dining room food stinks and Windjammer is constantly busy and the same food over and over again! The constant extras that add up on your bill will drive you nuts!! The beer was 8 dollars a bottle and the mixed drinks were 13-15 dollars!! It was insane! My husband wasn't on this trip, but when I showed him the videos he said it looked like fun, but not worth the price we paid, we booked an all inclusive vacation in D.R. and Cozumel for the next year and they will at least include everything, and it's going to a lot less over all! Read Less
Sail Date: April 2018
We wanted to experience the harmony and what we got was a below average experience. The food could be compared to cafeteria food, examples chicken parm with mashed potatoes, the verity on the food had no pop or wanted you to try it, the ... Read More
We wanted to experience the harmony and what we got was a below average experience. The food could be compared to cafeteria food, examples chicken parm with mashed potatoes, the verity on the food had no pop or wanted you to try it, the deserts where frozen or had no taste. Haiti was the worst experience of the cruise, dogs running around eating area, locals picking from trash pails while eating and the food was burnt and no taste. The swimming areas where horrible large rocks and not well kept. The dinning staff where excellent as always, one major change in the main dinning room there used to be a separate bar staff coming around for drinks, now drink orders where taken and a separate bar waiter would wander around aimlessly looking for the table to deliver drinks too. It seams that the overall its a bottom line more than than the experience, People have been complaining about the food for a year or two and no one is listening to the complaints. I would like to here back from you on our feed back and what changes are going to be made. Read Less
1 Helpful Vote
Sail Date: April 2018
My perspective is from a seasoned mature cruiser with over 25 cruises including most of the popular cruise lines. The food & service were fine in both the Main dining room & Windjammer Buffet. Other restaurants we liked are the ... Read More
My perspective is from a seasoned mature cruiser with over 25 cruises including most of the popular cruise lines. The food & service were fine in both the Main dining room & Windjammer Buffet. Other restaurants we liked are the Solarium Bistro & the Park Café all at no extra charge. Shows were a mixed bag the much touted Grease was too long at 90 minutes. The Music was OK, but the dialog was mostly silly & too long. " Columbus The Musical" was nothing more than a kid show, we almost walked out. The fine Line Aqua show was good, but beware is often cancelled to if it is too windy or rain is threatened. The 1987 Journey in Time Ice Show was good. The annoying thing is that you have to make reservations almost at the time of booking. If you do not, you may not get in. Most areas of the ship were too noisy except the Solarium where we liked to hang out, but it has NO pool. There were way too many children on board. It was past spring break & in late April they should have been in school. If you prefer traditional cruise experience & can do without the rock climbing walls, flow riders & zip lines & 6500 passengers you should book another cruise. We are going to stick with celebrities more traditional ships & experience. Read Less
1 Helpful Vote
Sail Date: April 2018
Harmony of the Seas is a beautiful ship. Pro's of the ship is lots of activity to appease all age groups. Great Piano music. Kudos to Andrew. Service and food quality was definitely lacking. After a week on the boat could not ... Read More
Harmony of the Seas is a beautiful ship. Pro's of the ship is lots of activity to appease all age groups. Great Piano music. Kudos to Andrew. Service and food quality was definitely lacking. After a week on the boat could not even tell you the name of my Cabin steward. Schooner's bar was definitely the worse. "Couldn't make a drink as they were out of Baily's." Give me a break there was 3 bars adjacent to them. All of which had the Baily's. Food quality was lacking, even in the specialty restaurants. 150 Central restaurant was the best. Windjammer was the worse. Cold food, overcrowding, people circling for a table, wait staff not assisting. Discover if you enter Windjammers on the Aft of the ship it was less crowded. Also not advertised the Main dining room is open for breakfast and lunch even on Port days. Quality of meat in general was good, but lacking in flavor and temperature inappropriate. Favorite bar was the Rising Tide bar. This is also a great place to camp out for the shows as the bar will rise above the crowds, providing a great view. Staff was friendly there. Bring a wet suit if you have plans for the Flow rider. Coastal Kitchen will not allow you to make reservations on line, but is more than a suggestion. Junior Suites keys will not access the door. Therefore, you are left to rattle the door to gain entrance. Otherwise be prepare for hour wait time. Sinks were provided for hand washing. Would prefer the enforcement of Gel's as most did not spend an adequate time at the sinks. Deck 10 is probably the best deck as it places you between Central Park and the pool Deck. Drink package does not cover the better quality spirits. Be prepare to pay the overcharges. Embarkation and disembarkation was a breeze. Read Less
Sail Date: April 2018
We took Harmony of the Seas for a seven night cruise. The ship is massive with plenty of fun activities and entertainment. It is beautiful and the maintenance/cleanliness is superior. We were so happy with the appearance at all times. The ... Read More
We took Harmony of the Seas for a seven night cruise. The ship is massive with plenty of fun activities and entertainment. It is beautiful and the maintenance/cleanliness is superior. We were so happy with the appearance at all times. The break out game was an awesome idea, but they book at least 12 people on a session and by the time you get all those people in there it's not worth the money. The snorkeling at Christmas cove/honeymoon beach in St Thomas is not worth the money at this point. The staff told us (after it was booked of course) that they are still recooperating from the hurricane. The beach was beautiful but we only saw a turtle and a few fish. We did the food and culture tour in Puerto Rico which was fabulous. Although we felt it was worth the money, you can also do your own walking tour and be totally safe. Finally, we stopped in Labadee. This was our favorite stop. It's amazingly beautiful. Make sure you go to the dragons breath spot where you can hear him snore. Do not snorkel in Haiti. A staff member told us that the Haitians are so poor that they eat the fish so there isn't much to see. We bought goggles and went out into the water where we saw a few fish, but wouldn't be worth paying to snorkle. My husband and I went by ourselves but the kids on the shop seemed well taken care of. The food was ok at best. The main dining staff were attentive, but a lot of the food was bland. Can never go wrong with Royal Caribbean's French onion soup though! Windjammer was edible, but staff weren't as friendly. One massive complaint we had was with the cruise director. He was not engaged, not present, but most of all his communication about activities, when to leave and board ship, etc was horrible. On the first day, it was so loud and we couldn't hear info regarding the safety meeting that is mandatory. We walked up to tenth floor (elevators are not allowed during this) only to be told to walk to deck 5. We walked down to deck 5 to be told to walk back to deck 10 to get our seapass cards. They wouldn't less us in our state room to get our seapass cards and made us walk back to deck 5. Again, communication was awful and they were not friendly at all. The deluxe drink package was worth it as you can get alcohol, fresh squeezed juices, soda, and blended coffees similar to starbucks. If you drink, get the package! Just be sure to check your account daily because we did have to get a couple things corrected. The virtual balcony was super nice and made an interior room feel much larger. The bathrooms are really spacious and much improved from older ships. We bought the 5 dollar wrist bands which let you charge stuff to your account, work as a room key,etc. While these are fabulous, we still needed our seapass cards for a few things. Wish Royal Caribbean would write the same info on your seapass card on the bands. Overall, it was fun but we wouldn't do it again with the same cruise director. We did love the ship and overall we had a great time. The entertainment is outstanding on the ship. Read Less
2 Helpful Votes
Sail Date: March 2018
The ship is as advertised. Clean, great shows, plenty to do. Surprisingly, the boat did not feel crowded with over 6500 guests on board. Truly special. However, the service leaves a lot to be desired. The food was average at best. The ... Read More
The ship is as advertised. Clean, great shows, plenty to do. Surprisingly, the boat did not feel crowded with over 6500 guests on board. Truly special. However, the service leaves a lot to be desired. The food was average at best. The wait staff was not very attentive in any of the restaurants we ate. The worst part was the lack of direction or support given at the ports of call. In short, once you were off the boat you were on your own, even if you were on a Royal Caribbean sponsored excursion. Many times we were left to wander (with 3 young kids) trying to find the right van, bus, etc with no RC employee in sight. Beware- RC (unlike other cruise lines) will give their employee name badges to employees of local vendor companies. This leaves you with false impression you are dealing with someone who is vested to help you. For those that enjoy the service touches of a Disney, Princess, etc note that this is a big step down. Read Less
2 Helpful Votes
Sail Date: March 2018
I have been cruising since I was 15 years old (3 decades later..) to say that my last RCL cruise was back in 2006. During that time, I had ready been on 3 RCL cruises and always had a wonderful experience. Food was absolutely wonderful ... Read More
I have been cruising since I was 15 years old (3 decades later..) to say that my last RCL cruise was back in 2006. During that time, I had ready been on 3 RCL cruises and always had a wonderful experience. Food was absolutely wonderful and always compare other cruise line menus-food to RCL. I wanted to take my kids on the RCL Harmony and was able to book a few weeks prior to sailing. First of, I was told by my travel agent that there were no more cabins available for a party of 4. I had to book 2 cabins (not connecting) and separate my family (I have two kids under 13). She attempted to contact RCL agent and was told the same thing I was placed on merged call with the RCL agent and was told "I am sorry". The next day ( after I booked) the RCL website had cabins available for 4 people at $700 less expensive. I called my agent and the RCL office, I was told once again "I am sorry..." and I was unable to get a refund or credit. Shore excursion- RCL was having a promotion ,30% off shore excursion, if you booked online by a certain date. I had to create 2 separate accounts (one for me and the other for my hubby). I reserved an excursion at St. Martin, speed boat tour with snorkling, for both cabins. I quickly paid for my daughter and myself and when I quickly logged in to pay for my husband and sons excursion, the RCL website would not allow me to log in. I was unable to book the excursion and when I called RCL I was told "I am sorry...there are no more we are sold out." I asked how if I just reserved it she replied "We have a glitch on the website....I am sorry.." Once I boarded I made a daily visit to Luis from the ship's shore excursion dept. On the day we arrived at St. Martin I gave me tickets to my son and hubby while Luis was able to get me in to the catamaran/beach day excursion (last minute). Thanks Luis I only wished I was able to snorkel with my hubby and son. embarkation: Took about 10 minutes, smooth and quick disembarkation: The gangway was nice, it went smoothly and quick Hygiene: hand sanitizers everywhere. I really enjoyed the hand washing prior to eating at Windjammer. I only wished everyone would have washed their hands instead of sneaking in. Ship: by far is the most beautiful ship I have been on(or seen). The lay out is wonderful. Hot tubs and pool distributed well. Central Park and the BOARDWALK: AMAZING! The solarium: Is a must for adults! Cabin: We had 2 boardwalk balconies: the rooms are very spacious, clean and enough closet space. Only downfall...It is noisy. So if you want to relax in your room the boardwalk balcony is not for you. Dining: You have ruined the experience for me and my family RCL. Food was awful. I really expected the good food quality back from the 90's and early 2000's..Royal caribbean , I have compared all other cruise lines dinign experience to yours but really you are at the bottom. I can say that my new favorite cruise to eat buffet style dining is NCL (Getaway and the Escape) and Carnival for GUY's burgers (I can still taste it:yummy) I am really disappointed with the food at Harmony. Coffee was watered down and not hot(at Windjammer and Prommenade) No Mac and Cheese for the kids, and "the burgers at McD's are better" (my son said that and he does not like McD's). Yes., you might say there are specialty cafe stores including Starbucks but the cafe shop's coffee was also not great( told to me by 3 other travelers on the ship) and I did purchase Starbucks on 3 occasions (one in Puerto Rico) but I did not want to spend an extra $20 a day on coffee as I already spent 8K on booking this cruise. To top it off, I have had the runs since day 3 and I just disembarked today March 30th, 2018. RCL, please change your food options and taste of the food. Oh I almost forgot., I always enjoy the buffet style breakfast, lunch and dinner. I have kids and is hard to get everyone ready on time in order to eat and catch a show so we prefer dining at the buffet. For breakfast there was no Omelet station only an egg station "sunny side up.." If you wanted an omelet you had to go down to Johnny rockets. What???? Okay so forget the omelet., Fruit loops? you had to ask the attendant to search for fruit loops, other days they had none (I have a very picky eater). for kids and maybe some adults: soft ice cream self serve station, a line maybe more than 10+ at a time. They ran out of chocolate by day 6 and most of the times it did not work. One day, the Windjammer was serving Paella: No shrimps....what?? I searched and searched and searched...NADA. Are cruise ships cancelling seafood night at the buffets? No shrimps, Lobsters., etc.. Please reply if you know this. Entertainment: Fine line was great, even though it had to be altered due to rough seas but they were amazing. Columbus the musical., I walked out did not care for it. Grease: Oh my favorite movie of all time, You killed it for me RCL. It was just bad. Other shows around the ship were good but my favorite has always been he belly flop contest and the newlywed game. The cruise director was funny and great. Ports and Shore excursions: I have been to St. Martin PR many time prior to this sailing and labadee only once(I think when RCL open the excursion to labadee and we needed tenders) I felt that PR was too short form 8:30 am to 2:pm We could not do many thing in PR but walk around. St. Martin: amazing as always Labadee: Impressed how it has progressed over the years but the waters are murky and the currents are strong especially on the left side of the island. We did the roller coaster excursion. We were told it would take about 4 mins to come down from the coaster. I think it was more of 45 secs to 60 secs to tell you the truth. It was an okay experience but will not do it again. I rented a kayak for $15 for only 30 mins.. everything is $$$$$$. MAKE SURE you bring your own container and fill it with ice/water prior to getting of the ship during port days. We each had a water container. Saved us plenty of $ in PR and St. Martin. Arcade: BE CAREFUL. There was an online promotion for a prepurchase of $40 and you get a $50 arcade credit. You are suppose to activate it prior to 10 pm on Day 1 of sailing (no one really tells you this unless you read your program) The staff at the arcade said to wait 10 minutes or return the next day to start playing. I only added the credit to my husbands card. I did not want my kids to have access (we wanted to control how much is being spent) My husband tried his card on 3 occasions but could not get the game to start. I called the attendant over the arcade line and was told to wait a few minutes and swipe again but this time press the 2 green arrows. We come to find out we were charged those 3 times ($1.50 X 3) I asked how can we tell how much we have left on our seapass (you know our $50 credit) the response was "You have to keep track of it yourself." So guess what? I did. On my iphone under notes I created a small spreedsheet. Do I really need to be doing this on vacation? I guess so. On the last day as I looked over the statmentI had to go over to guest services and we were charged over $15.00 in the ARCADE. I showed her my spreadsheet and they said they would credit me. So Parents warning every game is $1.50 -$2.00. Keep track. Overall, I will not be going on another RCL cruise unless I win RCL cruise tickets or corporate wants to make it up to me and my family. I do not know what I will do but I will skip RCL for now. Read Less
1 Helpful Vote
Sail Date: March 2018
Ship is nice, lots of activities, clean, friendly staff. Arrived 3pm for departure still waited 30 minutes to check in. Departed at 730 glad I had Global entry. Food average at best, service in main dinning slow and low quality ... Read More
Ship is nice, lots of activities, clean, friendly staff. Arrived 3pm for departure still waited 30 minutes to check in. Departed at 730 glad I had Global entry. Food average at best, service in main dinning slow and low quality food. Crowds everywhere, I know it was spring break, but you cannot have that many people on 1 ship, wait lines for everything- slides and flow rider min of 30 minutes( felt like 6 flags) Lines to get on and off boat long. Wait for drinks food pictures and Oh my Gd the elevators are a night mare. Entertainment had technical issues every show. Private island anything but private- long lines for everything. Prices for zipline and water events thru the roof- hour long wait to go on roller coaster, glad we did not buy unlimited pass. Snorkel trip on St Martin a waste, no fish or coral, went to nice beach for an hour had fun waves. Read Less
Sail Date: March 2018
Too many add on fees. Movie in room - fee. Coke - fee. Too many things broken or had technical difficulties. Fine Line - technical issues. Grease - stage locked up. "Coco" Movie - technical issues, cancelled. Gangway - ... Read More
Too many add on fees. Movie in room - fee. Coke - fee. Too many things broken or had technical difficulties. Fine Line - technical issues. Grease - stage locked up. "Coco" Movie - technical issues, cancelled. Gangway - technical issue. All 6,000 passenger use ONE gangway. Loved waiting there...said no one, ever. And too many activities closed ALOT. Zip line, slide, climbing wall, etc hours were all really short so ling lines when they were open. And they would have lines 30 minutes long yet would only open up 1 side. Why? To force you to buy drinks while waiting? Our room was on Boardwalk. Stay away!!! You hear the stupid carousel from like 6:30AM to 10PM. You can also hear the club till like 2AM. Hence, really noisy! Food was basic. Definitely below my experiences on Disney. The add on or specialty dining was nothing to note either. Only upside was it wasn't crowded but food was really basic. Read Less
3 Helpful Votes
Sail Date: March 2018
The good: The cruise is beautiful and offers many activities. Is family friendly. The food is decent. The dining table and room service personnel are very friendly. I recommend the Xplor Park tour for those that can handle heights and ... Read More
The good: The cruise is beautiful and offers many activities. Is family friendly. The food is decent. The dining table and room service personnel are very friendly. I recommend the Xplor Park tour for those that can handle heights and extraneous exercise. The bad The cruise feels very crowded in the buffet as well as in the restaurants. Lots of long lines, and not enough tables to sit. They are now charging around $9 for room service when it used to be free. The "streaming" internet which ought to be the fastest paid one was very slow. It is very difficult to schedule shows because when you get onboard they have already been "sold out". The costumer service was rude to me on various occasions. Cabins where small. The first time was on my first day when I call the costumer service to see why my restaurant and show reservations did not show on my TV programing and they said that I had none, when I told them I spent hours reserving them, the lady said that it did not matter, to forget about those and schedule what was left over the phone, when I said I had the reservations receipt she said that it did not matter to her because she could not see them. Then on the second day I was wrongfully charged $235 from the spa. I spent days disputing them while being doubted and accused by customer service. At the end they apologies giving me 15% discount toward a future room. I had spent 15,000 for 4 rooms. The birthday time that we went to celebrate got dampen by the ordeal. Their sorry, and their 15%off won’t cut it. This is my 16th cruise and the only other problem I had had so far was with their sister cruise when the toilet kept backing up and I was blamed about it for days then after I video recorded the maintenance guy open in the pipes they could not deny the problem was caused a cable. TIPS: ***Schedule the shows, dinner, and excursion before going onboard. Comedies are very packed, and I think you must call those in, I couldn't do it online. ***Bring the confirmations of all the reservations with you. ***Arrive early on embarkation so that you can eat before the drill, and so that you can leave water in the room, there is no food or water around for a little while. ***Bring sunblock, lots of us got sunburned and did not feel it, and the islands and cruise charge you double for sunblock of after care. *** Balconies in the Central Park and Boardwalk could get noisy. ***Balconies in the left side of the boat get an obstructed view in Cozumel, but nice sunsets in some days. (my room was 14314) ***Don't skip formal days. The menus are better those days. The last formal day they offered lobster. Read Less
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Enrichment 2.5 0.0
Service 3.0 0.0
Value For Money 4.0 0.0

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