2,046 Royal Caribbean Harmony of the Seas Cruise Reviews

We caught the cruise bug a while back (2014) and this was our 7th cruise We have sailed Disney, Princess, Carnival but have sort of settled in on RCCL for various reasons. We have been on small ships (Empress of the Seas) and up to the ... Read More
We caught the cruise bug a while back (2014) and this was our 7th cruise We have sailed Disney, Princess, Carnival but have sort of settled in on RCCL for various reasons. We have been on small ships (Empress of the Seas) and up to the Freedom Class (Freedom and Independence). We typically have sailed with kids (teens) but this was our 25th anniversary cruise so just me and the wonderful wife. This cruise was book over a year ago and I chose the Harmony OTS based on dates, ports and accommodations, plus price (book early). I also wanted to try one of the OASIS class ships. We had a balcony cabin (8540). This cruise was in celebration of our 25th wedding anniversary so just my and my amazing wife took this trip. Pre-Cruise / Embarkation: We flew into Orlando the day before, rented a car (Hertz) and drove over to Daytona Beach for the day. Had a nice time and good meal at a favorite of ours “Aunt Catfish’s”. We stayed about 10 miles South of Port Canaveral using Marriott points I had. Next morning drove to the Port Canaveral Hertz return which was ½ mile from the port entrance. They shuttled us over where we handed our luggage over the to porters around 10:30 and we were on the ship less than 30 minutes later. Easy Peasy! My wife has celiac, so she cannot eat gluten and we informed out wait staff in the MDR on our first night. We never had to tell another sole after that. We had the early fixed dining and our waiter (Adrian) and section Head Waiter (Taylan) bent over backwards to accommodate her dietary restriction. Taylon would bring the menu to my wife for the following night and told her to order anything she wanted, and he would be sure they made it gluten-free. They even made French Onion soup of her one night with gluten-free bread. I could name numerous other items as week but generally anything on the menu she wanted, they made it GF. We even ate at Wonderland one night and it was AMAZING. Not for the meat and potatoes crowd but if you enjoy culinary adventure, this place is a MUST. Our waiter there, ‘Junior’, was fabulous and had a great sense of humor. I highly recommend Wonderland. We only ate in Windjammer for lunch on our first day and breakfast on our last day and it was very good as well. We ate breakfast and most lunches in the MDR. My only issue with the meal was our first night in the MDR where I ordered escargot, which I do every time when it’s on the menu and it was actually bad for some reason. Anyway, I ordered it again following night(s) and it was like I remember it being on past cruises. Yummy! Read Less
Sail Date October 2019
We have always cruised with Royal Caribbean and enjoyed all our cruises, but this time I felt I had to write this review. To begin with, the ship is way too big! You can't get from one end of the ship to the other without changing ... Read More
We have always cruised with Royal Caribbean and enjoyed all our cruises, but this time I felt I had to write this review. To begin with, the ship is way too big! You can't get from one end of the ship to the other without changing decks. We have always found our way around on ships by the first day, but this time it took forever! Central Park is a joke! We walked through it one time - nice if you like trees! There were so many people and kids, the lines to go anywhere were super long. And don't do anything out of the ordinary or you will have to pay for it. The royal shop was the smallest I have ever seen on a ship, and nothing there worth buying. CoCo Cay was a nice island, but it is mainly for young adults and kids; and again, expensive. Rotan was a horrible mess! They are still building the dock and all you see is dirt and construction workers! I must say that Costa Maye was one of the pretties ports we have every been at. Everything you wanted to do was right there, no need to go into town. Now - Johnny Rockets was a night mare, the staff was slow, the food was bad, and the wait was horrible. My advice, if going on a cruise, forget this one and go to the next size lower ship; like Freedom or Indepence, a lot better Read Less
Sail Date October 2019
Embarkation and Disembarkation were very smooth and quick, no issues there. My wife and I have now done 4 RC cruises. There were 9 of us on the cruise and overall the ship was fine. We loved the RC app to find and book activities on the ... Read More
Embarkation and Disembarkation were very smooth and quick, no issues there. My wife and I have now done 4 RC cruises. There were 9 of us on the cruise and overall the ship was fine. We loved the RC app to find and book activities on the ship. You can also add activities to a calendar to keep track. The only issue with the app is the chat feature which i found not useful at all. Half of us were not connected, there were no pop ups on your phone when someone was trying to chat, etc. I would say that the ship was beautiful and had allot to offer as far as activities and excursions. There were a TON of kids on this boat I am guessing it was fall break so that was a little challenging at times. The elevators were packed out and the best option was to walk the stairs. The food was all great I thought. We did Coco Cay, St. Thomas and St. Marteen. Coco Cay was beautiful and the food was amazing. Our kids did the water park pass and loved it. We did a catamaran trip to St. Johns from St. Thomas. The snorkeling over there on the reef was great. At St. Marteen we just took a water taxi from the port to the beach across the way. We rented 2 chairs with 5 drinks for $25-not a bad deal. I still think the drinks are WAY overpriced. We did not do the drink package and I believe we came out ahead by not doing this. They should offer some different kind of drink packages rather than all you can drink. Maybe like a 4-5 drink a day package or something. The DR service was great along with the food. We did not go to the DR every night as we went to the hibachi, pizza and snack places the other nights. The hibachi is well worth the $45 pp charge! They give you more than enough food and the entertainment is well worth the price. There were a couple bars-one on the central park deck and the other on the pool deck where the service was very poor. Overall the service was good, but not as good as on previous RC cruises. Our room attendant was not very interactive with us and did not do the towel animals every night. Allot of the employees seemed overworked and cranky. We just didnt think it matched up to previous cruises. I would probably do another smaller ship next time. The Grease show was good, but NOT child appropriate. The Fine Line show was top of the list and MUST SEE. We skipped the Columbus show and some went to the ice show as said it was good. It was good to see the second largest ship in the world but probably not again. Read Less
Sail Date October 2019
Generally: The entire family (us, our kids, and our grandkids) agreed a couple years ago to book this cruise. So with the 12 of us we boarded (quite quickly and without delay) the Harmony of the Seas finally this past week. It is still ... Read More
Generally: The entire family (us, our kids, and our grandkids) agreed a couple years ago to book this cruise. So with the 12 of us we boarded (quite quickly and without delay) the Harmony of the Seas finally this past week. It is still a new ship, and it is ENORMOUS. I prefer a smaller ship for cruising but this was the best thing for our large group of varying ages. The trip was overall fantastic. There are lots of activities for adults *and* for the kids. I was very skeptical of the child care on a cruise ship, but the grandkids LOVED it. There is a lot of food to suit most tastes. The windjammer buffet is super clean and well stocked. The Main Dining Room Staff adjusted quickly to our request for a large table that our travel agent hadn't passed through AND accommodated the couple of dietary issues my family has with ease. My cabin was clean, everything worked in there, and it was surprisingly large (interior balcony). Cabin steward was fantastic. Nice bonus was the USB charging outlets. By the way, getting OFF the ship was surprisingly fast and efficient as well at the end of the cruise. The REALLY Good: Now, for what really stood out to my daughter and I. The PADI dive shop staff on this ship is FANTASTIC. We had always wanted to learn to scuba dive (Open Water course). We decided to do it on this trip. Having done the 'book work' before boarding, we received *excellent* instruction on board. Francois is the dive instructor on this boat. He works alongside Kelly who is ALSO fantastic and helped us on occasion, but this was Francois' week to teach/dive so he was our lead instructor. Francois is the real deal, having been a commercial diver as well. He takes diving seriously (in a fun way), and makes sure everyone both feels safe and (more importantly) is safe - but he ALSO makes sure you're having fun and that you have enough freedom to LEARN. He will push you but also will slow down to work with you where needed. I highly recommend any and all excursions/activities with Francois and/or Kelly in the PADI dive shop. It's up on 15. Go there. You won't be sorry. Special mention also to 150 Central Park restaurant which is just fantastic chef-inspired food and drink. Well worth the upcharge for the service staff alone, but the food is also mindblowingly good. Entertainment not to miss: Grease. Comedy. Columbus was also pretty funny/good. Things to skip: The ice show is a mess, though the little kids loved it. Also, the elevators are overcrowded and slow. All in all, highly recommended. Did I mention I really think highly of the PADI DIVE SHOP yet? :-) Read Less
Sail Date October 2019
We are experienced cruisers and have been loyal Holland America for a while. We went on this cruise because it was my high school reunion cruise. I have always said never on a BIG ship, well I now mean NEVER. Too many people pushing, ... Read More
We are experienced cruisers and have been loyal Holland America for a while. We went on this cruise because it was my high school reunion cruise. I have always said never on a BIG ship, well I now mean NEVER. Too many people pushing, cutting in front of, rude and crowded. Too many children, we wondered if we were on Disney by the large number of children who ranged from infants(how can you enjoy a cruise with an infant is beyond me), to teens, running, screaming, pushing all the elevator buttons, and more screaming. The noise level is above real, bring ear plugs. The only place we found some peace and quiet other than our cabin was the Solarium(adults only) and on some occasions Park Place. All the announcements, music, narration is beyond a human's hearing ability, so loud. The service in the Main Dinning room was very good. Our group had to eat at 5:30pm which is not what we wanted but in order to be seated together it was our only choice, Royal would not work with us on this. The food there was good and hot, I will not say delicious except for the escargot, onion soup, lamb chops and desserts. Royal is not a cheap cruise line, they will nickel and dime you to death, want to watch a movie in your cabin will cost you $11.99. The cocktails are all over priced and often only a half full glass, is Royal really that desperate for money?? Don't forget your umbrella, when it rains on this ship everything gets wet and all the passengers crowd into the interior. My biggest complaint is smoking is allowed in the casino. I like to play Black Jack and there was always someone smoking. This is a dangerous fire and health hazard, I don't want to breath second hand smoke. The life boat drill was a joke, they could never get all these bodies off this monster. The video they showed was a take off of James Bond and so poorly done. We could not hear this or see it from where we were seated in the Promenade. I don't know how Royal gets away with such a drill as the passengers kept talking through it all. We have sailed Royal years back and all I can say it was night and day difference from our last Royal cruise. Shoving in line at the buffet was so bad and you serve your self, a real potential for food contamination. We only ate there once and said never again. Again, too many children, why were they not in school at this time of the year is beyond me. Guess you can tell we were very unhappy on the monster and will be returning to Holland America for our next cruise. Read Less
Sail Date October 2019
This was our 9th cruise on Royal; and if it had been our first, there wouldn't have been a second. Embarkation was fast and efficient. Unfortunately that was the highlight of the cruise. Didn't care for the fact that there is ... Read More
This was our 9th cruise on Royal; and if it had been our first, there wouldn't have been a second. Embarkation was fast and efficient. Unfortunately that was the highlight of the cruise. Didn't care for the fact that there is no pool in the solarium. Boring shows, except for headliner Tony Tillman, complimented boring breakfast, lunch and dinners in the MDR. Why is the nearest bar to the MDR 2 floors away? It seemed odd that the piano player at the Schooner Bar used a bass and drum backing track to accompany him. At least he didn't have a backing choir track. Terribly crowded elevators, but we always used the stairs. More trinkets than usual for sale in the promenade. The guacamole making class at Sabors was a disappointment; but it was a nice lunch. Always found a chair on the pool deck; that was a nice surprise. The classical guitarist in Central Park was quite good as well as the traveling piano player. Janice in housekeeping, Suparlan and Bohari in the dining room were all superior. So was the rhum tour at Topper's in St. Maarten! Read Less
Sail Date October 2019
This was our first cruise as a couple after 20 years or so cruising with family. We took our first RCCL cruise back in 1997 and have taken around 25 cruises in that time, around half of them with RCCL. It is sad to see how far this line is ... Read More
This was our first cruise as a couple after 20 years or so cruising with family. We took our first RCCL cruise back in 1997 and have taken around 25 cruises in that time, around half of them with RCCL. It is sad to see how far this line is prepared to go, to erode the cruise experience totally. I'm sure those relatively new to cruising won’t know any different and so don’t know what they missed. First the good. The ship is a physical masterpiece and a tremendous feat of engineering (I work in the ship building business). Despite its size it was very crowded. Embarking and leaving the ship was exceptional with both taking less than 10 minutes. Airports could learn a thing or two here. The not so good. We had a boardwalk balcony (since all sea view balconies had sold when we booked). The balcony was fine, but we would not choose this type again for a couple of reasons. First, there is little privacy and secondly, there is a lot of noise. In our room, the air conditioning was not working and only really got sorted at the end of day 2. For interest, there were quite a few portable conditioners around the ship so perhaps ours was not an isolated incident. We had “my time” dining using the American Icon dining room. It might as well have been called “no time” dining, since there were no times available to book! On the first night, we queued for 30 minutes and once we were allocated a table, waited another 30 minutes to have our existence acknowledged. The food was bland and cold when finally delivered. We checked the menu for the rest of the week to see that it barely changed day-to-day. Under duress we purchased a dining package ($600+]. Here is where we feel RCCL have changed for the worst; the “extra-fee” restaurants are rather good, but basically offer no more than what used to be offered in the main dining room only a few years ago for no more than the cruise fare. We find it ironic that the line describe the eateries (main dining rooms, windjammer etc) as free dining....hmm, I think we have already spent a few $000’s of dollars for the pleasure! Unfortunately, eating in the main dining rooms, is no longer an “event”...unless you think a trip to Denny’s is an event. No disrespect to Denny’s as in fact we had a better meal on our way home there! Whilst we purchased the dining package, it didn’t stop the constant hard sell to buy it (for the first 4 days of the cruise), or to buy a beverage package, spa treatments or to buy a $35 kitchen tour etc. The whole constant up sell is tiresome and intimidating. Just another note, getting anything to eat after 9:00 PM is limited to pizza as even the windjammer is closed by then. Whilst having dinner in the main dining room on the first night, we noticed that the imminent Grease show had been cancelled and moved to day 7. (Coinciding with our dinner reservation on that day). On the second night, the Aqua show was cancelled, then on the fourth night, the skating show suffered the same fate. Ultimately all of the shows were squeezed into the last day. Grease was very good, as was 1887. The headliner show was an acquired taste (not ours) and Columbus we felt was rather poor. Unfortunately due to constant rescheduling we couldn’t see many of the other events as they were showing simultaneously. I’m not sure we will choose RCCL again simply because you can get an identical experience for much less money on lines like Costa and MSC, where the price paid = expectations. RCCL still charge premium prices for an ordinary experience and then have turned the up-sell into the reason for you to be onboard. They are prepared to spoil the experience to chase the last dollar. Read Less
Sail Date October 2019
We booked this cruise via a MLife cruise offer so we got a spectacular deal. Four gals, two ocean view balcony connecting staterooms. Harmony of the Seas met and exceeded our expectations. We had the most amazing time and can’t wait to ... Read More
We booked this cruise via a MLife cruise offer so we got a spectacular deal. Four gals, two ocean view balcony connecting staterooms. Harmony of the Seas met and exceeded our expectations. We had the most amazing time and can’t wait to book our next cruise. Embarkation: quick and painless. We got to the port at 10:30 and was on board by 10:50. Let me tell you, you see pictures of the ship and know it’s big but when you first see it docked in port, it’s just mind blowing how huge the ship really is. Cabin: we had connecting rooms 12574 and 12576. Great location, close to the elevators. Clean and enough storage space. Very happy with both rooms. Mila our attendant was wonderful. Dining: we had the UDP and it was worth it for us. We ate at all the speciality restaurants and only ate in the main dining room once. A great dining experience throughout the ship, the food was plentiful and tasty. Just one comment, with the UDP we were able to enter multiple entrees at all restaurants except for Chops Grille which charges $10. Ports: we had great weather at all our ports, sunny and hot. Labadee, Haiti Great place to sunbathe and swim in the ocean. The BBQ lunch was good. We did visit the artisan shop but did not buy anything. The local vendors were asking us to come with them to view what they were selling but we politely declined and were left alone. San Juan Puerto Rico We didn’t enjoy this port as much as we thought we would. Bought the San Juan culture tour via the ship for $55 per person and just didn’t feel like we got our money’s worth. Not sure if we would come back to this port anytime soon. St.Maarten We booked the island tour via Amigo tours and enjoyed the tour. Our stops included Orient and Maho beach. We saw a big Delta airplane land which was a great experience. Disembarkation: we had the self disembark so we were off the ship by 8:30am. Also very quick and painless. Read Less
Sail Date October 2019
This was my 2nd time on Harmony (1st time was Nov 16'), and it was as good as I remembered the 1st time when it was a fairly new ship! Embarkation - smooth and quick, literally from curb to ship in less than 10 minutes. Keep in ... Read More
This was my 2nd time on Harmony (1st time was Nov 16'), and it was as good as I remembered the 1st time when it was a fairly new ship! Embarkation - smooth and quick, literally from curb to ship in less than 10 minutes. Keep in mind we were prepared with "Set Sail Pass" after completing online chick in, and passports! Ship - as amazing as it was 3 yrs earlier! Great décor, very neat, and flow was as good as I recalled. I have been on 3 of 4 Oasis class, and outside of first day (which is normal on all ships), it never seems like a ship with a few thousand onboard! Cabin - beautiful, and very spacious, with plenty of space to get situated for 7 days. My lady and I put away 4 full large suitcases worth of clothes, shoes, and toiletries, then easily hid the empty cases under bed.....comfortable as always! Balcony is a descent size, not too big and not to small. Food - Very good, not excellent!! Overall meals were good. Options were good, in either MDR or buffet/walk thru eating options. The only 2 complaints I have are; 1 the fact on this ship they seem to have less amount of omelet stations (only in MDR and Mini Bites on 15th floor) 2 MDR does not have many options as far as a "starch" (non-meat/vegetables). It seemed all my dinners had mash potatoes, to be fair I don't eat sea food. Entertainment - Very good!!! Grease, "1887" ice skate show, & "Fine Line" aqua show are all a must. All the other entertainment really depends, "Columbus" is really good, but headliner event varies! Activies - Excellent. Between the slides, zip-line, Flow-Rider, Ice skating, Mini-Golf, rock climbing walls, etc....there is almost too much!! Then you add cruise staff activities at the pool, promenade, theaters, etc.....Plenty of fun!!! Service - Excellent as always!! MDR staff were exceptional. Tidar & Ljubo were amazing, my lady and I wish we knew which ship they were gonna be on next so we could request them!!! Ports/ Excursions - Labadee is a favorite!! Old San Juan was nice but hours @ port were bad (2pm-9pm). Very nice to be steps away literally, from OSJ area. St. Maarten beautiful as always. We had great weather, so that helps! Overall I'd definitely go again, even if same itinerary, although prefer more ports, than 3 on a 7 day. If you have this many "sea" days this is a good ship for it. Read Less
Sail Date October 2019
Harmony. Cruise Sept 8,15-2019- Survey. * This was our 3rd sailing on Harmony, my wife & I have also been on the Oasis and the Allure several times, we are at the Diamond level.. We went on the Harmony again on May 3, 2020. My ... Read More
Harmony. Cruise Sept 8,15-2019- Survey. * This was our 3rd sailing on Harmony, my wife & I have also been on the Oasis and the Allure several times, we are at the Diamond level.. We went on the Harmony again on May 3, 2020. My overall review on the Harmony.... * Coco Cay experience was Great!!! Beautiful island!!! Perfect Day at CocoCay.. * The Royal Caribbean staff overall on the ship seems very happy which in turn gives good service, from taking care of our room to the restaurants service. * For what ever reason the Beds are still very uncomfortable in our room. We have taken Royal Caribbean many times and this time the beds were not that comfortable. * My wife and I thought that the Entertainment was not up to par compared to the last time we were on the Harmony. Had no problem with the Entertainment on the Oasis and the Allure and the last time we were on the Harmony was very good and we have been on these ships many times before. The water show which was always very good wasn’t very good this cruise. Heard other people saying the same thing... * It seems as the wi-fi was not as good on the Harmony this time compared to other Royal Caribbean ships. This time it kept freezing up and was very slow. * Many times the elevators were not enough to handle the people on the cruise, had to wait a long time to use elevators. * Item of great concern to us was the designated Smoking Area by the pool area should be moved to another floor/level or another part of ship... It’s a shame that the Smoking Area has to be by the pool on the 15 Floor where Kids & Adults have to walk through this area and subjected to the smoke from the cigarettes/pipes & cigars, the smell is just horrible. Need to move to another area..... away from the pool area. * Lobster night was great and our waiters in the dining room were excellent and our room attendant did a great job with our room.... * Very disappointed with the Diamond Club on the Harmony, very small room compared to the Oasis & the Allure. The Diamond Room on the Harmony is about half the size of Diamond Rooms on the Oasis & Allure. The Diamond Rooms on the Oasis & Allure Have two levels/floors, the Harmony only has one level/floor. Also, very disappointed with the Casino regarding table games. On the Harmony Casino you don’t have a game named “Let It Ride”. There were at least 3 or 4 tables in the Casino that had dealers just standing there with no players at their tables. I have been on the Oasis & the Allure and they have the table game “Let It Ride”, it was very popular there. They should get “Let It Ride” card game on the Harmony. * Starbucks that’s normally on the Fifth Floor/Level like the Oasis & Allure was moved to Boardwalk on the Harmony, in my opinion this was a bad move.... It should be put back on the Fifth Floor/ Level.... There are some problems with the Solarium, there’s no pool as there is on the Oasis & Allure and there seemed to be a lot of kids in the Solarium very young age when there is a sign that states no children under the age of 16. Who is suppose to enforce this. **Even though we had some concerns as stated above we had a wonderful time on Harmony the week of, Sept. 8-15, 2019.. Harmony ship is amazing!! My wife and I are both Diamond Members..... Read Less
Sail Date October 2019
Great ship that never really felt crowded and has plenty to do. We brought our two teenage boys. Staff was very friendly and the food was slightly above average. Not as good as an Celebrity Cruise but equal to Norwegian. Cabin - we ... Read More
Great ship that never really felt crowded and has plenty to do. We brought our two teenage boys. Staff was very friendly and the food was slightly above average. Not as good as an Celebrity Cruise but equal to Norwegian. Cabin - we had a 14th floor balcony. I felt the balcony was nice but not worth much since we rarely used it. Clean and well laid out. Entertainment - the entertainment was a large step up from prior cruises and we greatly enjoyed all shows. We felt it was a little better than Disney (of course we had no little kids) and way better than Norwegian. The Key - this is a waste of money. Two meals are nothing special. Special hours at activities are very limited and at odd times making them inconvenient. Never used the early off boarding since we were on excursions. VIP seating was very limited and we ended sitting in regular seats anyhow. I suggest just buying the internet separately and saving the money for some drinks. Read Less
Sail Date September 2019
The vacation turned out very well. We went to beautiful ports, had excellent waitstaff, and a beautiful room. But the Harmony of the Seas was too big, crowded, and very poorly managed. This was my 2nd cruise on Harmony of the Seas out ... Read More
The vacation turned out very well. We went to beautiful ports, had excellent waitstaff, and a beautiful room. But the Harmony of the Seas was too big, crowded, and very poorly managed. This was my 2nd cruise on Harmony of the Seas out of Port Canaveral and my observations for both cruises are the same. My studio cabin 4678 was beautiful. It had everything found in a standard cabin, just much smaller. The window was about 5 feet around, and I really enjoyed this small room at its much smaller price. The ship looks beautiful. Nice color scheme, very pretty. Very clean. The wait staff, cabin steward and Guest Services were top notch, The Western Carib ports were my favorites and we had a wonderful time. But I'll NEVER again take such a big ship and because of how mismanaged this ship was, I'll avoid Harmony of the Seas. There were two stacks of elevators, 24 elevators total. It mustr have sounded like a lot when they designed the ship, but in practical use, it was a huge failure. Wait times for the elevators and the crowding inside them was inexcusable. It could take 20 minutes to wait for the elevator. The dining room was packed crowded. Tables were so close the chairs touched each other. There was no room to walk to the seat. No room to pull back the chair to pick up a dropped napkin. We had reservations for dinner at the same time each night with the same waitstaff. Not oly did we always have to wait, but they always tried to move us to a different waiter. They were never ready for us and it was always a problem. The noise level was unbearable for me. Much of the activity, snacks, bars, etc was in the Promenade. With the parades and parties, this area was packed and the noise level was too much. After dining hours, the only available coffee was at the pay coffee shop. There was no place to get a cup of coffee and a cookie. The Soda Package soda machines were very limited and the one in the Windjammer was unavailable after meal times. Lines for these machines could be very long. Yes, I had a great vacation. But I have had better cruise experiences on other ships and cruise lines. Harmony of the Seas was too big, crowded, and crazy for my tastes. Read Less
Sail Date September 2019
We recently sailed on the Harmony of The Seas for the September 22, 2019 through September 29, 2019 itinerary which was scheduled to visit Perfect Day at Coco Cay, Charlotte Amalie, St Thomas and Phillipsburg St. Maarten. Our stateroom ... Read More
We recently sailed on the Harmony of The Seas for the September 22, 2019 through September 29, 2019 itinerary which was scheduled to visit Perfect Day at Coco Cay, Charlotte Amalie, St Thomas and Phillipsburg St. Maarten. Our stateroom number was 6542 on the starboard bow. Sailing during hurricane season is a new experience for me and I had some anxiety leading up to the sailing, thinking our cruise may be interrupted due to a storm. I began checking the Royal Caribbean website every day, the week leading up to our cruise. Thankfully, there were no itineraries being affected by the multiple active storms at the time. About midway through the week leading up to our cruise, Tropical Depression Karen caught my attention. I continued to check diligently and to my surprise, there were no itinerary changes. I woke up on September 22nd full of joy and excitement. I couldn’t wait to take my one-year old son on his first Royal Caribbean Cruise. My wife and I are members of the Crown and Anchor Society and have been on our fair share of Royal Caribbean cruises. We were excited to visit St Thomas for the first time and to return to St. Maarten, one of our favorite destinations. I checked the website one more time before we left our house to drive to Port Canaveral. Once again, no itineraries being affected. We boarded the ship, started to explore, and got settled in. At about 4:13 PM the Captain came on the intercom and made the announcement that due to Tropical Storm Karen, we would not be sailing to St. Thomas or St. Maarten and no replacement ports had been chosen yet. I again checked the website and there had been no updates. We didn’t find out until the next day that Costa Maya and Cozumel were picked to replace our original ports. We fully understand the safety of the ships passengers and crew is paramount and Royal Caribbean does not control the weather, but Royal Caribbean can control the way information is disseminated and when it is disseminated. This is where our frustration lies. We would not have booked this cruise with the Mexican ports at all, especially for the price we paid. We do not feel we received the full value of what we purchased. We also would have seriously considered rescheduling or cancelling the cruise, had we known sooner about the change. Unfortunately, the way Royal Caribbean chose to handle this, left us with one choice, which was to stay onboard a ship which was leaving in 15 minutes. According to the International Cruise Passengers Bill of Rights, Cruise passengers have the right to timely information about itinerary adjustments related to mechanical failures or emergencies, and I think the same should apply to itinerary adjustments due to natural phenomena. This was not the case. We are not the type of family that makes decisions based on one bad experience, but we are human and were frustrated about this situation. Our situation only got worse when we tried to reasonably voice our concerns to Royal Caribbean. We were basically told too bad. Up to this point I hadn’t needed to use Royal Caribbean customer service for any issues an I am surely glad because their service is non existent. We did really enjoy the ship itself but our customer experience was atrocious. If I was to chose on service alone, I would never sail again with Royal Caribbean and I wouldn’t recommend anyone else do so either. Speaking on the ship, It was very clean and very easy to navigate. There was a lot of walking and stair climbing involved but we were able to do that with no problem. We ate at Izumi, Johnny Rockets, and Sabor while on board which are additional fee specialty restaurants. Izumi was similar to any hibachi we've eaten at before. Our one complaint with Izumi is they allowed us to book a 5:30 pm reservation and sat us on time but they made us wait until the 6:00 pm reservations showed up before serving us. Johnny Rockets and Sabor were very nice and our food was good at both. We used the kids splash area, which was large and was never crowded. The splash area is split into two sections for kids in diapers and those who are not. The area for kids in diapers was much smaller and most of the water features were too tall/big to play with. I went down both water slides and the Abyss which is a dry slide. All were very fun. We also used the marry go round on the boardwalk almost everyday. Read Less
Sail Date September 2019
This cruise ship and itinerary were chosen because the dates coincided with a school break for my 12 and 8 year olds. We had 2 connecting ocean view balcony rooms. The cabins had plenty of storage space and enough room for us. Any more ... Read More
This cruise ship and itinerary were chosen because the dates coincided with a school break for my 12 and 8 year olds. We had 2 connecting ocean view balcony rooms. The cabins had plenty of storage space and enough room for us. Any more than 2 in a cabin would definately be too crowded. Embarkation was really quick, and we were on the ship in about 20 minutes from arriving in the first line. We were on the ship by about 11:45. Be advised you will have to wait until about 1 pm to get into your room. We all enjoyed the water slides and Ultimate Abyss slide. My kids loved the rock wall and flow rider, as well as the ice skating. The cruise was fully booked but never really felt like it. Our itinerary was changed due to the hurricanes in the Eastern Caribbean, and we headed to the Western Caribbean instead. Beautiful weather every one of the 7 days. Fine Line show was great. Heard the other shows were really good too but I didn't attend those. Cons: Food quality wasn't the best, and menu didn't change that much. Breakfast was pretty bad all over, except for Park Cafe and Main Dining Room No way to get around the casino except to go up or down a floor to get to the other side- could have maybe had one less row of slot machines to make some sort of path around. Kids had the time of their lives... Read Less
Sail Date September 2019
We chose this cruise because we thought the eastern itinerrary would be amazing, sadly we were sent to costa mesa (basically ghetto mexican port) and cozumel who anyone who cruises sometimes do not even get off at... and of course the ... Read More
We chose this cruise because we thought the eastern itinerrary would be amazing, sadly we were sent to costa mesa (basically ghetto mexican port) and cozumel who anyone who cruises sometimes do not even get off at... and of course the perfect day at coco cay, which isn't so perfect honestly. Let's start out with the good. The ship has so much to do and see, for all walks of life. We found the golf area at night fun, there is lots to do for anyone. Our cabin was spacious and always clean, so no issues there. Let's talk about dining. Windjammer .... Same food for breakfast every morning, i mean what can they do? You name it, they have it.. Except peanut butter? weird. Ever notice how hard it is to find blackberries on a cruise ship? No complaints about selections at the windjammer, they always have the basics, except for the last 2 days of the cruise.... they mixed their own yogurts, and only put plain yogurts out... then miraculously the last day when the new people were to board.... they found other flavors again in prepackaged. The freestyle soda fountain is HORRIBLE.... It either never has ice... or the soda is unavailable.... It took 3 days till deck 15's coke zero would work.... and then other times it was offline. In the windjammer on several occasions coke zero was unavailable. up on 15 the outdoor eating area,,, had trash left HOURS after they closed, fries on the ground etc... It was just gross. Only happened one night i saw. Service was overall mediocre with some of course usual very good service members. Overall friendliness was around a 6 out of 10. The elevators is ATROCIOUS, everyone was using stairs because of how bad the elevator situation is... Luckily we were on 14, so going up to 15 and 16 was quick and easy, but on several occasions it was difficult to get down to boardwalk or promenade or even central park because we waited 5-10 mins for an elevator. Just not ok. Towel animals for the kiddos, were 3 out of 7 days. Our room steward made sure we had ice as requested every night, which was great. Main dining service was great, they got some stuff wrong, but were overall friendly and attentive. However, i am not sure what changed.... but the menus are the same every night but maybe 1 app/main/desert changes... So much for nightly unique menus.... Seems to eat well on this ship , as in the best quality food, you have to pay...We used our vouchers for jamies.... which was very good, and by far the best meal we had, service by josh 1? i forget, was good, but it just took too long, with a 3 year old, eating for 90 mins is just too long. We were asked if we had a show, we should of said yes. This is my tip, say you do, whether you do or don't.... they worked fast, but seemed under staffed... By far the busiest of all restaurants.. Johhny rockets was decent, they bring you lots of sides before the burgers come, for the price it's worth it. Embarking was a breeze, and a 9-930 debark.... was A BREEZE.. literally we were in the garage 5-10 mins after we exited the ship. I've never seen anything like it. THANK GOD, no more picking up bags before customs... whoever made this change, deserves a raise, sadly 3 months ago at canaveral on disney... it was still the old way. Read Less
Sail Date September 2019
It was very obvious that Royal Caribbean has cut costs on a lot of stuff. I am not sure if it was just this ship (should be the best since it was the most expensive) Or if Royal Caribbean just cut costs everywhere. Food quality was not ... Read More
It was very obvious that Royal Caribbean has cut costs on a lot of stuff. I am not sure if it was just this ship (should be the best since it was the most expensive) Or if Royal Caribbean just cut costs everywhere. Food quality was not good and was the same almost every night, Cleanliness of staterooms and ship where bad, Not kept up with maintenance, Hallways smelt like mold, Feces on my toilet after asking them three times to clean it from previous people, All the way down to not having towel animals made every day only 3 days of it (this does not cost money should do every day my kids enjoyed it). Staff did not have to work for tips since it is added on to EVERYTHING (even the electronic bar that made our drink) so they did not have to work for the money which definitely showed. There used to be different shows everything with NO reservations. Now there are reservations with the same 3 shows 2 of them being musicals which we do not enjoy we like more circus olay stuff. No seating the first day at breakfast so had to wait with food until someone stood up and we could get their seat. If I hadn't cruised with royal Caribbean before it would have been an okay trip. But VERY disappointed because I knew how good they used to be and it was not that great. Read Less
Sail Date September 2019
My wife and I sailed on the Harmony of the Seas for the third time, embarking in Port Canaveral and sailing to the Eastern Caribbean on September 15, 2019. My wife has to use a wheelchair for going more than short distances; therefore, ... Read More
My wife and I sailed on the Harmony of the Seas for the third time, embarking in Port Canaveral and sailing to the Eastern Caribbean on September 15, 2019. My wife has to use a wheelchair for going more than short distances; therefore, this review will highlight our wheelchair experience (perhaps providing an assist to someone looking into travelling with a wheelchair), followed by highlights of the ship staff and the food. Wheelchair experience: A critical key to a very good wheelchair experience is letting Royal Caribbean know your need and plans. They will provide a “pusher” and a wheelchair if requested. We have our own wheelchair, needed to get into the terminal when boarding and back to our vehicle when leaving. Pushers are available just inside the terminal entry for people who use their wheelchairs. They did guide us through a wheelchair dedicated security line and up to the boarding area on the second floor. A ship crew member becomes the “pusher” in that area and got us up the ramp and onto the ship. The pusher continued until we arrived on deck 17 at the Coastal Kitchen and Concierge Lounge, a terrific assistance because we had small carry-on luggage pieces. (Don’t forget to tip). There is no on-board wheelchair assistance. We found most passengers to be very considerate of our wheelchair situation when entering and exiting elevators and venues. It does require an occasional wait when elevators are full. Major venues like the theater, ice rink and aqua theater have places for guests in wheelchairs. The Windjammer also has reserved tables for wheelchair users. Disembarkation also requires a little planning. “Pushers” are made available and there is a meeting area for them. We met ours in the concierge lounge and were guided very quickly off the ship to the transportation area. Elapsed time for the process was about fifteen minutes. The key, again, was planning and coordination with the RCCL and ship’s staff. Wheelchairs can make for awkward and difficult inconveniences. RCCL and the Harmony of the Seas staff eliminated those for us. Harmony staff: The ship’s staff were excellent! They were knowledgeable, friendly, helpful and cheerful. Their service started with the Greeting staff in the terminal, the pushers, and security. It continued to the Coastal Kitchen assistant maître d and concierges to our room steward. It continued with the casino staff and venue hosts. It is nice to introduce ourselves and learn a little about several of the staff members, many worth noting here. Our room steward, Janelly, was cheerful and met our expectations for every action we needed. The Asst. Maitre D, Ace Angeles and his assistant Nino efficiently seated us at every meal we had in the Coastal Kitchen. The wait staff included, John, Steve, Laurance, Dana, Rico and Lotoyo as well as a few others. The Coastal Kitchen process allowed us to meet several of them. The Chef, Henry, was also out and about at nearly every meal. Express any concern and Ace was on it. The concierges Jeremias and Mohammed were available and happily assisted with reservations and wheelchair arrangements. The “Next Cruise” bookers, Ines and Emma, were expert and efficient. Notably, Melbourne, a ship bartender was our pusher getting off the ship followed by Brian who got us to the transportation area. Want to learn about the home countries of the staff members? Just start the conversation. We met staff from the Philippines, Ireland, Indonesia, Dominican Republic, Florida, Bosnia, Jamaica, China, and Ukraine. Many had several years of experience with Royal Caribbean and had travelled on many ships to several countries. They frequently have great hints for places to see and visit. Food: Dining is a primary reason we enjoy cruising. Royal Caribbean and the Harmony of the Seas do a good job at presenting good food efficiently. It is a great opportunity to try foods that would normally be unavailable or unknown. Most of the foods we tried were very good. There were a couple we tried that we didn’t care for. We ate most breakfasts and dinners in the Coastal Kitchen, a few lunches in the Windjammer and one lunch each in Sabor and Izumi’s teppanyaki (prepared at the table). Breakfast choices included more than we would ever select from a la carte to a full breakfast. Eggs any way we wanted, Belgium waffles, bacon and sausage, pancakes, juices, toast including a bun like sourdough, fruits, and very good coffee. The waffles with syrup, whipped cream and fruit were especially good. The Windjammer buffet lunches were excellent opportunities to try new or unusual (to us) dishes. Salads, burgers (good meat), roasts, chicken, and pasta were always there. Ethnic choices included American, Oriental/Asian, Indian, and Mexican. There were numerus dessert choices including three flavors of ice cream every day. We had a Mexican food lunch at Sabor on the Boardwalk. Nice choices and flavors. We also had lunch in Izumi with meat and seafood choices. Both gave us more than we could eat. There was a charge for these lunches in the specialty restaurants. Dinners in the Coastal Kitchen included choices of appetizers, soups and salads, and entrees. We had filet mignon, prime rib, branzino, cod, lamb loin, shrimp cocktail, crab crusted flounder, roast duck, lobster, baked Alaska, ice cream, creme brulee, and nice selections of breads. The fish are usually nice choices on cruises with the branzino and cod being especially good. The meals in the Coastal Kitchen were served by a very experienced group of waiters, and prepared by Chef Henry and his staff. There are several other dining venues on the ship including the cafes, Sorrento pizza, the solarium bistro, Johnny Rockets, and the other specialty restaurants. Too many for us to try this cruise. Conclusion: The RCCL Harmony of the Seas cruise experience was very nice. We got along well with the wheelchair. We enjoyed the services of a very professional and experienced staff. The food was very good. We’ll be back. Read Less
Sail Date September 2019
My wife and I were on the Cruise from September 15-22, sailing out of Port Canaveral. We are both Gold members (I gained mine by marrying her!), and we had a lot of expectations that this ship...and cruise line... would do a lot to ... Read More
My wife and I were on the Cruise from September 15-22, sailing out of Port Canaveral. We are both Gold members (I gained mine by marrying her!), and we had a lot of expectations that this ship...and cruise line... would do a lot to overtake Norwegian as the top line. Sad to say, that never happened. Before we even set sail, we had arranged for Valet Service for our baggage on Departure Day. We planned to place our bags outside our Cabin by 10PM on Saturday night, September 21, 2019. However, at about 8PM a young lady knocked on our cabin door and handed us a note. That note...which I have saved... may well make it into a Court of Law before this is all over! It advised us that we would NOT be having the Valet service as advertised, and that we would have to see to our own bags in the terminal! Mind you, we had flown into MCO...and were flying OUT of MCO... on both ends of this trip. We used Jet Blue, which is listed as being one of the airlines that is involved with the program. SUPPOSEDLY... (and here is where it gets dicey!)… Jet Blue had turned down our request for the service. We called them, and they did advise us over the phone that they had no idea what I was talking about. The letter from RCCL was not addressed to us by name, but to "Dear Guests"...something that I found to be offensive. They seemed quite unwilling to even talk with Jet Blue about this problem. Mind you, it was THEIR EMPLOYEE who delivered this letter to us, and the letter made numerous mistakes. It even said that we had to leave our bags outside our cabin on FRIDAY evening by 10PM for a SATURDAY departure. The problem with that? Our ship was returning to Port on SUNDAY MORNING, so we had to leave our bags outside our cabin on Saturday evening by 10PM. They gave us exactly TWO HOURS of notification, which was NOT enough time to resolve this mess. This is not the whole story of this disastrous cruise! I'd heard that RCCL likes to nickel and dime everyone, but found it hard to fathom how badly they did it! They brag about their buffet being...supposedly... the finest on the seas. Well, on the Norwegian Bliss we could easily get an omelet...to order... for breakfast. Was that possible in the RCCL buffet? NOPE! We had to go to "Johnny Rocket's" in order to find a decent omelet. But the crowning touch? Mind you, we are talking about a $1 Billion ship, and we were paying a lot of money for the cruise. Yet, when my wife went to an event at the theater, she was told that she'd have to pay an extra $2.50 for a little box of popcorn! I was surprised when she told me about it, so I checked it out. She was telling the truth! I stopped there and asked the man who was making the popcorn about it, and he offered to give me a box..."for free". I declined because I believed it was wrong for any one person to get a free box... while everyone else has to pay. It is not my norm to look for things to complain about. However, there were so many things that were just plain "wrong" about this cruise and this cruise line that it would take a really LONG message to go into all of them! We will be sticking with Norwegian Cruise Lines from now on, and have no plans to go on RCCL again...period! One other real problem: The casino allows smoking in one half, but there are no signs warning people that they are about to enter a smoking zone. For those of us who are highly allergic to cigarette smoke, it can be a real issue. My wife almost did not make it out of the smoking section before getting ill from the smoke. IF there had been NOTICEABLE SIGNS that were placed to warn the passengers, this would not have been a problem. But did RCCL take the time to place such signs where they could be seen? NO....and I did look all over the place. All I was able to see were the "international stickers" indicating "no smoking zones"... placed on the slot machines... down low so as to be almost out of sight. Read Less
Sail Date September 2019
Harmony of the Seas 9/15-22 Review Overview: I will start off by saying that this is going to be a very, very long review (better go get a cup of tea if you actually read through all of this). The poor weather gave me a lot of time to ... Read More
Harmony of the Seas 9/15-22 Review Overview: I will start off by saying that this is going to be a very, very long review (better go get a cup of tea if you actually read through all of this). The poor weather gave me a lot of time to sit around and type. This is my 7th cruise in total and 4th cruise with Royal Caribbean. This is my third Oasis-class ship. Our group is a party of three adults. While we enjoyed this cruise a lot, I personally feel that the service on the Allure was better than on the Harmony. Despite being a newer ship than the Allure, we also felt that it was not maintained as well as the Allure too. One morning in the Windjammer, there was a large amount of ants accumulating by the window, which we promptly told a worker about to hopefully clean up. We noticed the dining area is a lot more creakier. They must have made some budget cuts to both the complimentary and pay for dining options, as the buffet menus were quite repetitive and menus posted on the RCCL website for pay-for dining places were not the same as in the restaurants. I think it is tough being one of the most popular--if not the most popular, cruise ship on the seas, which is shown by how much wear and tear is showing. Still the stars of the cruise as usual is the support staff on the boats, who do everything they can to make sure you are having a good experience. I noticed that they had a separate line for Key purchasers for getting on board and getting off the ship, but it did not seem to make much difference to me, as people were still getting on/off at the same time they were. We were on the boat by 11AM and had no issue with reserving restaurants and setting things up. I guess it would matter if you come really early, or want an escort to help you carry things? Weather: Now by no fault of the cruiseline, we experienced quite a turbulent ride for a large part of the cruise. When we left Port Canaveral, it was definitely rocky, but the ride back home was even worse. Whatever storm system (I know TS Jerry is not too far behind us) was present, it seemed to have taken a liking to Harmony and it followed us home. The boats constant rocking back and forth was so intense, people were flung around all over the place. Some people mentioned that this movement was worse than experiences in Alaska. You can hear to howling of the wind, and the rain was heavy and constant throughout the two sea days. They closed the pools for a large part of Sea Day number 2 because the pool ended up being some crazy wave pool, but the hot tubs were open if you did not mind sitting in the tub with rain pouring down on you. The weather also caused the internet to drop throughout the day as well. I was hoping by the last day on the ship the weather would be better, but unfortunately, it continued to be rocky until we reached the shallower waters closer to Florida. I think this impacted people's ability to come out of their rooms because for the most part, the public spaces appeared to be fairly empty. The pool deck was a ghost town with the exception of the smoking area. The CD mentioned that there were swells up to 15 feet. Bad weather also makes a mega ship lose its magic, as shows, activities, and public areas were cancelled or closed. I'm sure the cruiseline was thrilled for cancelling shows and activities, as more people seemed to spend money gambling, shopping, and drinking on board. While bad weather can come at any time of year, I would say take this into consideration if you do choose to travel during hurricane season. Also, if you have a chance to catch a show, go on a water slide, down the Abyss, or ride on the FlowRider earlier in the week, do it then because you may not have a chance on the latter half! Pre-Cruise: This cruise was booked at the last minute (less than 2 months prior to the cruise), so I had to do a lot of last minute planning without doing the thorough review check prior to the cruise. I had been watching the spaghetti models during the week prior to the cruise, as Humberto was lingering close by Florida, but thankfully he choose to boomerang back into the ocean, and we were able to land in Orlando on time. For flying, we took JetBlue to Orlando Airport. The JetBlue terminal was not connected to the main terminal area, so for those who are coming through JetBlue, prepare to take a short tram ride to the main terminal in order to get to baggage claim--as non-primary English speakers, my parents told me that they would feel nervous if they were travelling alone, as they would not feel confident going around the airport in this manner, but I felt the tram system was very straight forward. I had compared pricing between paying for a LYFT/Uber for 3 people to get to Port Canaveral vs transport services, and in the end we decided to go with GoPort. They have various packages posted on their website to choose from with a whole range of pricing. We are not picky people and are always looking for a good deal, thus we looked for more of a budget hotel. We at first were thinking of choosing a hotel by Port Canaveral, but I noticed the GoPort site had hotels by the airport instead. Each hotel has different designated pick up times when they leave for the cruise port. We wanted a hotel that would allow for us to get to the cruiseport fairly early, thus we chose the Holiday Inn Orlando Airport. The customer service for GoPort were super friendly and helpful, and they allowed up to 3 days to cancel/change without incurring a penalty. The Fly Snooze Cruise package for three adults ended up being about 230 bucks which includes pick up from the airport to the hotel (this is scheduled by you calling your hotel after you get your luggage and going to the designated pick up locations), two queen beds at the hotel, and round-trip transportation to and from the Port Canaveral cruiseport. The hotel itself looked recently refurbished, but some parts of it seemed to be a bit dated. The air conditioner was a bit loud and not as cool as we would want it to be, and the television's screen was all messed up. They had a mini fridge in the room. Unfortunately, there is no included continental breakfast at the hotel, but they do have a restaurant plus a cafe there (and a small snack shop). I ordered the breakfast sliders from the cafe (where it was about 10 bucks and tax), and it was easily sharable for 2 (we shared it amongst all 3 of us because we only wanted a light breakfast) people. Although the pick up time is set for 9:45AM at this hotel by GoPort, it is recommended that you show up at 9:30AM per the hotel staff. However, even showing up at 9:30AM, we were the last ones getting onto the bus. The commute time was about 45 minutes to Port Canaveral from the hotel, and it was an easy ride given it was a straight shot to the terminal without traffic. Once you get to the cruise port, the GoPort workers leave out everyone's luggage to grab any last minute things, and then a porter is already standing there and tells you to leave your luggage. Now when we were heading to the Allure last year at Port Everglades, we had encountered a pushy porter who was demanding tips from people (trying to say that if you didn't tip him, you shouldn't expect your luggage to show up to your room), but Port Canaveral has signs all over that tipping is not mandatory and should be based on service. I am always happy to tip people who are kind and hardworking. This was the fastest check in/embarkation line we had ever experienced. I guess the initial groups had already gone in, thus it was a direct walk straight onto the boat after a brief check in and security point check. The security lady we had spoken to was claiming that anyone who had beverages were supposed to dump it, but we had a couple bottles of soda/water, and it went through without issue (other people had entire cases of soda and got through fine as well, but some poor guy behind us was trying to chug his overpriced water and chucked the rest). As a side note, we had some time to kill once we had landed in Orlando, and after checking in, we decided to take a LYFT to Boston Lobster Feast over on International Drive. The ride from the hotel to the restaurant was 17.50. BLF is an AYCE seafood restaurant, and they have two locations. Early bird pricing if you come in before 6PM is 50 dollary doos while after 6PM is 5 dollars more. Early bird time was a good time to go, as while the restaurant had a lot of people, lines were quick. What is included in things like lobster (one at a time, but they always had a huge pile and it was easy to get as many as you wanted), snow crab legs, Cajun seasoned blue crab (the best thingy they had IMO), steamers, assortment of fried seafood, selection of cold seafood like raw oysters, etc. My parents were skeptical at first, but they were very happy we ended up going there. After we finished eating at the restaurant, we took a LYFT to Disney Springs, which costed 12.59. I have to say, for people who are not familiar with the area, the entrance way for ride-sharing companies like LYFT/Uber was confusing as heck! Our poor driver (who did not speak much English) was having a hard time finding the entrance, thus I just told him to drop us off at a nearby parking lot and that we would walk the rest of the way. The ride back was also a nightmare, as it let us choose a spot we were standing at, but then later without warning mentioned that we had to go elsewhere to a designated pick up spot for LYFT/Uber riders. Thankfully our rider was super sweet and would have waited even if we didn't make it in the 5 minute waiting time limit, but we put our cardio skills to the test and made it with seconds to spare. I do not think someone who was not physically well could have made it across Disney Springs in time, especially because of the lack of signage and crowds). Disney Springs was a nice place to just do a casual shop and stroll, but all of the Disney folks and kiddies were also thinking the same thing. Thankfully I purchased a bottle of water and soda at the mart by Boston Lobster Feast, as one bottle of soda/water at Disney Springs costed over 4 dollary doos--yikes. Our LYFT ride back to the hotel was 23.23 plus a very generous tip for our kind driver. Cabin: Normally, we try to book a Boardwalk balcony cabin because we enjoy the perks that come with the room, but there were none left by the time we tried to book the areas we would like, thus we went with a Central Park balcony for the first time. I was a bit hesitant in choosing a CP balcony, as my experience in the past has been always that the CP area does not have good air circulation and is fairly hot because of it. It was not as bad (we are on the 12th floor). It was also quieter than the BBs as well, as we do not have to listen to the late night water shows. You can hear people on the pool deck (the people who tend to be the loudest are those who are going on the water slides and screaming their heads off), and at night you can hear musicians playing things like Jazz, but the locks on the balcony blocked out most of the noise and never interfered with our sleep. As for the cabin itself, I very much like how they redesigned the cabin spaces compared to the Oasis/Allure. It just seemed like there was more space, and less bumping into things. Instead of the fold out couch taking for a huge space, they redesigned the couch bed to be more of an extra long twin style. It was comfy for me, but the blanket for the couch was a bit small (only the width of the bed) and the sheet cover kept falling off the blanket, so at times I would wake up at night exposed to the cold. It was nice having two closets and two sets of drawers. The mini fridge also seemed slightly bigger. As for plugs and ports, there is two USB ports directly into the wall (which I found to be a slow charger for my cellphone), and three regular ports by the desk, and then more plugs by the bed. It used to be a big deal having multiport plugs in your room, but all we really needed was one of those multi USB ports on this ship. Rug had stains and looked worn. I think RCCL has stopped changing bedsheets daily for quite some time now. Towel animals were presented in our cabin about three times during the week. Since this is a CP balcony, we had the Eat Drink Discover perks attached to the room, but since we already ordered the unlimited dining package, we did not use the free lunch for two (which you can choose between Jamie’s, Sabor, or Johnny Rockets). The room came with a bottle of wine, in which we do not drink. I called CS to see if this could be exchanged to anything else, but unfortunately it cannot, so we decided to just bring this home for my sister. Our booking agent also threw in a bottle of wine, thus we had two bottles of wine waiting for us (I was curious and looked up the wines online, and they are priced at $8.50 per bottle). I would like to note that RCCL did put out a notice that they are going to be ending the Eat Drink Discover perks in the future. The bathroom layout is similar to the Allure/Oasis, but the sink is slightly bigger, so it is less messy splashing when washing your face. They continue to be lacking in the cold water department. The soap/shampoo continues to be a bar of soap and the "2 in 1" shampoo/body wash in the wall dispenser. The shower was a bit inconvenient when you are getting out, as it is not the slide door they had on Allure but a door that automatically tries to shut itself when you open it (I would push the floor towel to block it from closing when drying). Hair dryer is in the drawers by the mini fridge and tissues. In order to conserve energy, the Harmony requires you to put your card key into the slot by the door in order to keep electricity going through the room or else it times off. While our room was nice, the halls of the cabins was another story. After we finished lunch at Jamie's, we walked back to the room...and oh goodness. It was the strongest smell of sewage ever that reeked up and down the halls around our stateroom. Everyone who was walking around the halls were all complaining, disgusted, and gagging from the rotten smell which seemingly no one was handling. Finally, it seemed that enough people called and complained about the sewage smell, and someone from maintenance came by. It seems that they tried to wash the carpets or something, but this only made it worse. Going forward, it just smelled of moldy mildew and sewage. I am very sensitive to smell, so it was unbearable to even try to walk to the room (thankfully our room did not smell). Once again, it seems that no one was doing anything about the smell that was leaving an entire hall of guests feeling grossed out. I jumped into the long line at customer service, and I brought it up again, frustrated that it is 8 hours later and it still smelled of sewage and mildew. The CS rep looked more annoyed than helpful, but she called the maintenance person, where they said an "accident" happened and that they will not be able to do anything until the next day, where they would again try to wash the carpets and dry them. I asked if they could spray something at least to make the smell less, which again the girl looked annoyed as heck and buzzed back to the guy to do something. Unfortunately, nothing was done, and the hall from like rooms 12250 through 12175 had to endure the horrible smell. Frustrated by the lack of interventions, I tweeted a word of complaint directly at RCCL, and they responded back to me in less than 5 minutes, asking me for the deets (social media speaks louder I guess). They told me based on the info, there was nothing they could do. However, the next day, they did shampoo the carpets again, which took away a lot of the smell (it still smells like mold by rooms 12250), and they also sprayed some pleasant fruit smell to try to mask what they could. I also received a follow up call from maintenance asking if I felt that the issue was resolved, which was nice. Our room attendant was very kind and always happy to open the door for us if our hands were full of stuff. If you bring mugs/drinks back into the room, remember to leave it outside of the room, as the stewards will not take it away otherwise. On Night 5, we had an issue with our toilet in that it would not stop flushing and filling with water. I was standing in the bathroom and brushing my teeth, and I noticed the toilet water was getting really high, in which it promptly continued to fill until it overflowed. Thankfully, flushing the water down the drain prevented it from overflow, thus I left my father on flush duty while I called maintenance (though I felt bad the neighbors were stuck hearing the toilet vortex flush every 15 seconds), which took about 10 minutes for someone to actually show up. It was fixed in about 10 minutes, where a cleaner came promptly after to wipe up any mess. On Night 6 and 7 because it was windy and stormy, we noticed that the balcony door was letting air in from outside, causing a high pitched sound throughout the day/night, but thankfully we are deep sleepers and it did not keep us up (I also sleep with earplugs, which helped). A few days into the cruise, they do add a Laundry offer into the Compass, where it is Wash and Fold Laundry Service—1 bag for 34.99, in which they state they will wash things like pajamas, socks, underwear, shorts, swimwear, and t-shirts. The notice also came with the Luggage Valet offer to pay the cruiseline to send your luggage directly to the airport for a fee ($25 plus the airline fee for baggage check-in). Internet: We ordered the 2 Surf + Stream package, where the pricing did drop to about 21 dollars for 2 lines, which was not as low as the internet package deal I saw on Allure last year, but still not bad. I noticed that the login method has changed since I had been on the Allure last year, where they have you log into the Harmony Guest WiFi and create an account. You need to put in information like your name and year of birth, and then you make a username and pin number for your password. I had issues with creating an account, but thankfully on the first day on the ship, they had a bunch of people standing in the promenade area in green shirts helping people with set up. Lo and behold, they put in my first name wrong, so that was the reason why I couldn't get in on the first time, but it only took about 5 minutes to resolve my issue. I have done some speed tests, and the download speed usually ran around 6 mbps during the days, and around 1.5 mbps at night time. I was able to stream videos and music on my phone without much issues. I was able to FaceTime with my sister while we were at CocoCay with only a couple brief hiccups (if you have an internet package, you can use it on CocoCay). As a note, there is no cellphone tower on CocoCay, so there will be reception (I tried to use Verizon roaming and saw it said: No Service even when roaming was turned on). The upload speed is a different story. No matter what time of day it is, the upload speed was slow. Whenever I tried to send a picture to my family, it would take about 5 minutes per image (each picture was ballpark 1.8 mb). FYI on Day 5, the Cruise Compass had a deal where you can purchase 1 SURF + STREAM package for 1 device for 50 bucks...not quite sure how much of a deal that really is, but is an option for those who did not want to pre-purchase. Dining: This section will be quite extensive, as we had the unlimited dining package. I would like to start off by saying that to us, the package was an amazing deal (we purchased it at a discount price of 175, which is not the lowest it goes, but still reasonable). At the same time, I feel that the package made eating sometimes almost an obligation more than an enjoyment, and at times I felt we would over eat more than what we would do if we didn't have it. I think we would have been much happier with the 3-night dining package instead of the unlimited, but it gave us the chance to try every specialty restaurant at least once to be able to plan for our future cruises. The UDP allows for you to eat at as many restaurants you want for dinner and also lets you eat lunch on embarkation day and sea days. On the Allure, we had to run up to a specialty restaurant to make reservations, but on Harmony, there were two stations in the promenade right upon entering that allows for you to set up your dining schedule there. As I am a planner, I already came with a list of restaurants and times that we would want to eat at. We were unable to get a reservation to 150 CP for Day 1 (unless we wanted to eat at 8:30PM), thus we had to switch up the schedule a bit. Since we are early eaters, getting a 5:30PM reservation was not a problem at all on any other day. As a note, Chops is a very popular restaurant--we tried to change the date around, but we were told that Chops was booked for all early dining times for the rest of the cruise unless we wanted to eat at 8:30PM or later. Now I know there has been some debate and talk about the UDP and whether or not people can order multiple entrees during a single dining session, but honestly, the amount of food you get is already so much, I could not imagine eating more than one entree. To summarize, here is the dining specialty dining venues I personally would rank (excluding Johnny Rockets) from best to worst:1) Jamie's (great for both lunch and dinner) 2) Chops (Lunch options too few imo) 3) Sabor (food great, but it is too hot at lunch) 4) Wonderland (weirdness aside) 5) 150 Central Park (too monotone for flavors between apps and entrees 6) Izumi (Asian food that didn't taste like Asian food). Make sure you plan out your specialty dining ahead of time and how long it takes to go through a meal. Lunch was 60-90 minutes long. Dinner was typically 2 hours, though Wonderland was over 2 hours. If you are tight on time, the waiters were happy to accommodate, which shrunk our dinner time to like 75 minutes. Okay, now the verbose section about what we ordered and what I thought! After setting up our dining schedule, we went up to Jamie's Italian to make a lunch reservation right for 12PM when they opened. The lunch menu was a limited menu in comparison to the dinner menu, but still had a good amount of choices. We went all in and ordered a heck of a lot of apps including the famous meat plank, crispy squid, black truffle arancini, garlicky prawns, and ultimate garlic bread. The meat plank came out first, and this of course if the post-it-up-on-social-media-for-the-oohs-and-ahhs choice. The meat plank wow'd us so much that I forgot to take pictures of the rest of the appetizers like I normally would. Our favorite apps were the crispy squid and the garlic bread. The black truffle arancini was also very delicious, but a bit too heavy, and the garlicky prawns were overcooked and hard to pull off the shell. For the entrees, my dad and I both ordered the JI burger and my mother just ordered an entree sized portion of the famous prawn linguine. My dad also had ordered a side of seasonal greens and I the arugula and parmesan salad, but both items were both forgotten about and not brought (which ended up being okay because we were stuffed). The burger was delicious, as the hamburger meat was actually ground up tenderloin with the right amount of fat to meat ratio. I didn't care for the caramelized onions though. My mother enjoyed the pasta, but I would like to note that the sauce is quite spicy, so people who cannot handle spicy may want to consider another option. Even though we were full, the waiter encouraged us to try dessert, thus my father ordered all three flavors of sorbet (raspberry, mango, and I think lemon), while my mother had the lemon cheesecake, and I the tiramisu. All three desserts were shared and were excellent, though the tiramisu was not as coffee and bold as the tiramisu we had at Giovanni’s on the Allure last year, thus I feel the cheesecake was the winner (some of the sorbet was pretty sour, but refreshing). For dinner on the first night, we went to Wonderland. Now, my parents are pretty conservative when it comes to eating, and I was worried about how much they would be receptive towards modern gastronomy cooking. We also were still not hungry because of our big lunch at Jamie's. Since the dinner is more of a culinary experience than a big sit down food shovel, it worked out in the end. I would like to note that our dinner actually took about 2.5 hours to complete! Elton was an excellent culinary guide though, and he was patient in handling my folks and their skepticism. He took over the ordered for the small plates by asking us what types of foods are our preferences vs strong dislikes. I definitely would have to say that if you are not a bit adventurous and open-minded about eating, this restaurant may not be the best choice for you. As one of the first people in the restaurant, many on-lookers would stare at what was being brought to us and watched for our reactions when eating/drinking the dishes. Thankfully, if it was something we liked, in the end it was only about one bite, so not much was wasted. The weirdest thing that we had was the Liquid Truffle Mushroom Risotto--it literally looked like an eyeball on a spoon, and the moment it touches your tongue, it pops and delivers a bath of mushroominess down your throat. The plate that most surprised us was the Tomato Water, as I thought it would be gross, but in the end it tasted like cool tomato soup with bread dipped into it. The Birds Nest is the best--take out your video recording app choice. My parents had fun eating the smoky bird nest because that is the first time they had something of that nature. For the entrees, you choose from Earth--Chicken, Pork, and Short Rib or the Sea--Halibut and Branzino. It is intended for people to share the entrees, thus we ordered the short rib, halibut and the branzino. The short-rib was a beautiful plate and was very tender. The halibut was cooked in a bag and the mushroom sauce made it physically look unattractive, but the fish was cooked well. The branzino was aesthetically pleasing, but there was actually not that much fish and the sauce was not my favorite. The desserts were the most memorable part of the meal. We ordered the The World, Forbidden Apple, and the mushroom dessert that I cannot remember the name for. The World in the end was too sweet/rich our liking, but the effects of the melting dessert was fun. The mushroom dessert was adorable, and we enjoyed the meringue. My dad said that his favorite restaurant on the whole ship was Wonderland for the experience. On Day 2, we stopped at our perfect day at Coco Cay, thus for lunch we ate on the island. I feel that the selection choices were a better than on Labadee. My favorite part was the taco station, where the carnitas was well cooked and seasoned, with the addition of the salsa bar. There also was the standard burger/hot dogs, but they also had a salad bar, panini sandwiches, and fruit/desserts like cookies. For dinner, we ended up going to 150 CP. Overall, the food at this restaurant was a bit...heavy down to the delicious bread they served at the start, to the appetizers and entrees. I did not think my ordering choices out well, and thus I ordered the Sunchoke Velouté and Braised Short Rib for the app and Roasted Tenderloin for one (it says two but they can make it for one). My father also ordered the velouté, and Roasted Organic Beet Salad for apps and the Pan Seared Veal Medallions for the entree. My mother the Seared Honey Glazed Scallops and the Caesar Salad for apps and Lobster Thermidor for the entree. Just like at Jamie's, another item was forgotten and they never brought out the Caesar Salad, but it worked out in the end because I was not a fan of the velouté, but my mother liked it and ate it in my stead (she felt that it tasted like a broccoli soup, but the seasoning was unusual for me). The apps in itself were almost like mini entrees. The tenderloin was a perfectly cooked medium rare along with the veal, but eating two beef dishes in a row was a bit too much for me. I did enjoy the vegetables that garnished the plate more. The lobster thermidor was a bit on the small side. We ordered the Fried Cheesecake, Peanut Butter Chocolate Tart, and Hazelnut Passion Fruit Bar to share, in which we all agreed that the Fried Cheesecake was the best out of the three. Again the chocolate tart was delicious and not overly sweet, but was too rich after a heavy meal. On Day 3 (Sea Day), we decided to try Sabor for lunch. Now my mom is not a fan of Mexican food, but she was willing to give it a try, and actually enjoyed a few things I was unable to get her to try before. The biggest issue with Sabor at lunch is that the sun is beaming down, and even if you sit by a fan and in the shade, the air circulation is not that great and we actually had to rush the end of the meal because we could not breathe. It is better during dinner time because of this. We started off with the guacamole--being from Massachusetts, most avocados you buy are unripened and super green in color. These avocadoes were most definitely ripe and softer guac than we are used to. It was pretty good, but nothing to write home about. We ordered several small plates, which included the Spicy Beef Empanadas (not impressive), Red Snapper Ceviche (the sauce was delicious and made this the best starter), Fried Chile Calamari (seasoned differently than Jamie's, but it was like crispy than Jamie's as well), and Chicken-Stuffed Jalapenos Wrapped in Bacon (too salty for our liking, but still good nonetheless). We also ordered tacos, where I ordered the Pulled Pork, my father the Grilled Cobia (fish), and mother the Shrimp Taco. Each taco order comes with more than enough meat to fill three taco tortillas and they bring the salsas/toppings as well. The carnitas was very good. For dessert, we ordered only the churros because we were about to pass out from the heat--it came with both a chocolate and cream cheese-like dipping sauces. For dinner, we went back to Jamie's. The dinner menu is very similar to the lunch menu, with the addition of some of their more pricier options like lamb chops and short-rib. As a note, the menus on the Royal cruise planner is NOT the same menu you get on board. This time we had a wonderful waiter Antonio. Having eaten too many heavy meals already this cruise, I wanted to opt for something lighter. We started off with the crispy squid and garlic bread again, but we also tried the Creamy Burrata (super soft mozzarella cheese with the most delicious slow-roasted tomato topping over it). For dinner, my father had the Eggplant Parmigiana (I do not like eggplant so I did not try this), my mother the Prawn linguine again, and I ordered the Jamie's Caesar Salad, which is as basic as you can get. Our waiter felt that we should try something else on top of this though and insisted that we try the Lamb Chops, thus he ordered us an additional entree. I for one do not like meat like lamb, goat, or veal, but I did try a bite, and it was definitely well cooked and good quality. My father ended up liking it so much he ate the whole thing (and was stuffed from eating two entrees). We also ordered seasonal greens on the side, and lo and behold for the second time at Jamie's we were not given our sides, but again we were full and felt we were better off. For dessert I tried the Pavlova, and my goodness was this too sweet. The meringue was not too bad, but the raspberry sauce on top was so sour and sweet I could not eat more than a couple bites. Our overall experience was so good at the restaurant though! On Day 4, we went to the Windjammer for lunch and my goodness. Because of the boat getting to St. Thomas at 12:30PM, everyone else had the same idea to eat lunch right before the boat was letting people off. I had never experienced such a crowded buffet before. The serving stations are circular, and it was tough to figure out where the start/end of the lines were. If you do not have an excursion to get to right away, I suggest you wait 30 minutes more for an easier lunch experience. For dinner, we went to Chops--a place we had already eaten at on the Allure. Unfortunately, the host of the restaurant must have been having a bad day or something, as he was not the nicest person I had ever met (raising his finger/hand in front of our faces because he wanted to talk with the restaurant reservation person before us). Also, when we sat down, we told our waiter (while this guy was still around) that we had a show to get to and that we would not have that much time, in which the host in a "joking" manner told us that we should then go and get burgers instead. Yikes. Whatever, our waiter was kind and did whatever he could to make our dining experience as quick as possible, but still presented us with a good quality meal. I ordered the Lobster Bisque (rich with a deep taste of lobster) and Jumbo Lump Crab Cake (full of crabby goodness), which I had both on the Allure, and they are still as great as I had remembered them to be. My parents also both got the crab cake, but my dad also got the Wild Mushroom Soup and my mother the Caesar salad. My Angus Filet Minion was cooked more medium than medium rare, but still perfectly seasoned that I did not even need sauce. My father had the Prime NY Strip Steak and my mother the Spicy Jumbo Shrimp (the 5 pieces of shrimp were so large my mother had a hard time finishing). The sides again were good, but nothing to write home about. For dessert, I ordered the Warm Apple Pie a la Mode (the pie crust was not crispy but the apple was well cooked), my father the Key Lime Meringue Pie (the best dessert we ordered even if the meringue was a bit too sweet), and my mother the New York Cheesecake (pretty standard). Normally, the dinners take the full 2 hours, but we were able to finish in about an hours-time thanks to our waiter. On Day 5, we planned for a dinner at Izumi--the sushi side. Our family have been to hibachis in the past, and none of us care for the show and the meal. With the UDP, you are allowed to get 35 dollars per person, which can be pooled for the entire table. In all honesty, this is the first restaurant that we ate at that we felt was overall "mehhhh." It started off with complimentary edamame. We received the Shrimp & Vegetable Tempura next, which was much heavier and oilier than tempura we had elsewhere. What was worse, as the onion piece I bit into felt weird, and I saw that I had bit into a huge mound of flour. I pointed it out to the waiter, stating that everything else was fine, but she insisted that we get another order of tempura free of charge, so incoming another round of greasy tempura no one really wanted to eat but ate because we did not want to waste food. We shared a Rainbow Roll (standard), Izumi Spider Roll (pretty good, but heavy on the unagi sauce and fell apart with each bite), and the Baked Snow Crab & Salmon Dynamite (warm roll that was good). The rice did not seem like sushi rice. For entrees, my parents both got the Yaki Udon (my father the tofu and mother the shrimp). The portions were ginormous and neither could finish off the entree. The tofu did not go well with the yaki udon at all, as it was just huge thick blocks of fried tofu plopped on top. The noodles were pretty sweet as well. I ordered the Spicy Miso Ramen, which tasted less like miso and more like oil. Unlike the thin sliced pork I am used to at restaurants, they gave you three huge slabs of pork as well. Definitely not our favorite place, but we would consider giving it another try...maybe on a different cruise. On Day 6, we decided that for lunch we would eat at Johnny Rockets, but we all agreed that we needed a break from the specialty restaurants tonight, thus cancelled our second reservation to Izumi and planned to eat at the Windjammer instead. Johnny Rockets was crowded as usual, and you have to wait a bit if you want a table inside the restaurant. We are glad that we did wait, as it began to pour rain fiercly and people were huddling onto the counters inside with their food. As an FYI, Johnny Rockets meals comes with free sodas which they can give you a to-go cup as well (with paper straws). If you have the UDP like us, you can easily go back to Johnny Rockets and get sodas or snack on things like onion rings with somewhat ease (if it is busy, people may notice you at the counter until the head host guy tells a waiter to attend to you). The poor workers there are stretched too thin between making milkshakes, taking orders, cleaning up, and having to stop to sing and dance. I think the chefs as well were overwhelmed, as I had ordered a Smoke House burger, but found all of my toppings were added to my mother's chicken melt instead. Tonight is second formal night (lobster night), but we did not feel up to going to the MDR. The Windjammer was having "Mixed Grill" night, and thus we were excited when looking at the food options, but unfortunately everything was very dried out and inedible. We were also excited at first because they had "kimchi salad," as we are Korean and were missing Korean food. Unfortunately, it was nothing close to real kimchi minus the fact they used napa cabbage (tasted like they were trying to make kimchi candy or something). Our sweet restaurant worker Yuni told us that the cruises that go specifically to Asian countries have the authentic Asian foods. Given the quality of the food at the Windjammer, we decided to go back to the specialty dining for the last day. On Day 7, we went to Chops for lunch. The lunch offerings seemed much smaller than I expected (less than what even the RCCL app showed). I started off with the Charred Beef Carpaccio, while my father started with The Wedge, and mother the Wild Mushroom Soup. For entrees, I tried the NY Steak Salad, while my mother chose the Caesar Salad, and my father the 8 Oz. Angus Filet Mignon. The Caesar salad gave you the option of picking your protein. The salad was delicious, but if you came hungry, it may not be enough for a big appetite. I ordered vanilla ice cream for dessert and my father the Warm Chocolate Cake. For dinner, we returned back to Jamie's for one last time, where thankfully Antonio was working again. We ordered the Ultimate Garlic Bread again, but this time it was different than how it was made before, in which the waiter informed us that the chef wanted to try serving it to us in this style to see what we thought. We tried the Tomato Bruschetta as well, where the toppings were good, but the bread itself was so crunchy that we had difficulty biting into it. For dinner, I tried the Baked Lasagne, which was good. Thanks to Antonio, the Arugula and Parmesan Salad came this time around. Entertainment: I will start off by saying that I oftentimes use cruising to try to reset my sleep schedule all messed up from stress and work, thus I did not do much late night things to review on. Most of the shows had a stand where you can buy popcorn and movie candy boxes. Prepare to come at least 20 minutes before a popular show if you want a decent seat that isn’t behind a pole. They block off sections for Pinnacle, Grand Suite, Diamond Plus, Key people, but the rest of the seats get released about 10 minutes prior to the show which anyone can take after. We went to see 1887: A Journey in Time (the ice skating show) on the first night, and surprisingly enough, the seating was empty up until the last few minutes of the start. My folks are always a big fan of the ice shows because of the costumes. If you sit close to the rink, remember to bring a light sweater, as it can get chilly in there! The Las Vegas Tenors were here to perform the Headliner Show. They were definitely talented, but it was not what I was expecting. They would talk about how people would expect them to be opera (which I wish it were), but it was much more pop, country, rock mixes. 1/3 of the time was them trying to advertise themselves to get more social media clicks. 1/3 of the time was these low-brow jokes making fun of the overweight singer of the trio. The audience overall seemed to be having a good time though. The Fine Line Aqua show, as with all aqua shows was entertaining, but I noticed that this show was more focused on dancing (almost like I was watching Stomp and not a water show). Less diving into the water. Prepare to be splashed like heck if you're sitting in the front, and the person who is suspended in the air would make her rounds above the audience in the center, dripping water along the way. The highlight feature of the show is a man walking 55 feet up in the air on a tightrope--if you actually want a good look at this (I was stuck watching it for the most part on the video screen), sit either in the center or the right-hand side (when you walk in) as if you are too far left, it is blocked from your view. Get there at least 30 minutes before a popular show time if you want to try to get one of those lawn chair seats that have a drink holder instead of the hard benches. We tried to sit through Columbus, but the storyline itself was not really our thing, and just like on the Allure with that planet show, they just took modern songs and remade it to fit the show. My mother was looking forward to watching Grease, but because the boat was rocking so much, the last show on the boat was first delayed (in which people must have realized there was little else to do when so many areas of the ship/activities were being cancelled because of the rough seas, thus they just stayed in the queue for an extra hour), and then we were told that they were planning to cancel it. The cast felt bad that so many people were going to miss the show, that they decided to do a "concert" version of the show, where they talked through the show and just took turns singing their songs in front of mics with the band playing. They dedicated to sing for an hour straight, thus the crowd was appreciative of their efforts. They were definitely a talented group, but of course people were a bit disappointed they didn't get to see the whole show. Public Spaces: As I had already been on the Oasis and the Allure recently, the layout of the ship is similar with a few exceptions. For those who are looking for a quiet place to read, on the fifth floor in various spots around the jogging track area, there are lounger chairs under covered areas. While there is still sea air circulating the spots, it may be too warm and humid for some to be comfortable, but it fairly quiet. There are lounger chairs in the back of the boat on the 5th floor, but they are moreso sitting upright. For the casino, I noticed that there is one less stairwell heading up and down from the promenade area (the spiral stairs) in comparison to the Allure/Oasis. The casino has also been split to a smoking side and non-smoking side. Quarter dropping machines are on both sides. The Windjammer entrance and layout is slightly different than on the Allure/Oasis. Harmony funnels people to the side entrance, where there is a handwashing station there. The happy-happy washy-washy people at the entrance did not have the hand sanitizer that often, thus I question if people washed their hands less because of it. RCCL must have made some cut backs or changes to their buffet options, as we had noticed the variety and selection differed from our stay on the Allure. My dad was used to having cold unsweetened tea available for every meal, but they limited the mornings to orange juice, apple juice, water, milk, and hot beverages. Lunch/dinner had the inclusion of the unsweetened tea and the strawberry kiwi drink and some other fruit beverage. If you want milk at night, you can ask one of the restaurant workers, and they will get it for you from the back. The service as always was spectacular, and staff always was happy (at least on the outside) to get you a drink or silverware. I laughed on the day they had the server ringing a bell and going around to advertise ice cream. On Day 6 for breakfast, one of the head waiters came up to us and invited us to do the Bottomless Galley Brunch (I am unsure if they meant this as complimentary vs if we were to pay), where he told us that they would have offerings like sushi from Izumi, but given our bad experience with Izumi, we passed on this offer. I wish the Windjammer could stay open an extra hour later, even if it just to allow drink service and maybe some desserts, as for my family, it is more comfortable, quieter, and easier to find seating in the evenings after a show over sitting in the promenade. Windjammer did have their themed nights, whether it was Mongolian night (where you can get stir fries), Crepe Day/Night, Mixed Grill Night, Mexican Night, and of course the chocolate buffet (was the same night as Mexican night). Windjammer has an electronic sign every day that announces the dinner theme for you to plan accordingly. Oh, and Windjammer does offer a "gluten free" section. I noticed they started putting up barriers at certain stations at times to prevent people from self-serving things such as during Chocolate Buffet night where they blocked off the area and had someone serving the cakes for you, and the ice cream machines would have someone stationed there at times handing them out. We did not eat at any of the MDRs during the entire cruise, thus I cannot comment on them. Central Park still has poor air circulation and is warmer than the Boardwalk area typically. We went to NEXTCRUISE to talk about booking our possible next RCCL cruise onboard (you can either write your name for a block period of time vs walk-in queue), but the onboard credit offering for a 3 adult Balcony cabin was only 50 dollars, which is actually less than what we get from our travel agent, thus we did not feel the need to buy it on the boat. The main theater’s layout looks identical to the Allure’s. The chairs have these nearly useless drink holders. If you sit in the aisles, prepare yourself to have to get up several times during the show to let people in and out. Activities On Board/Fitness: Okay, I will be honest with you in saying ahead of time, I was quite a party pooper and did not do much activities on the ship because I spent a lot more time catching up on sleep than I had expected. They did have shows like the Love and Marriage show, The Quest, The Family Quest that normally I would like to attend, but I didn't make it to any of them. I was planning on doing a lot more things onboard the ship during the last two sea days heading back from St. Martin, but lo and behold the weather would make me give up on such plans. People seemed to have gone hog wild for the flash sales in the promenade—especially for $10 everything (swimsuit cover ups, clutches, accessories) and the 2 for $20 Port t-shirt sales. For fitness, I was looking on the itinerary for a Zumba class, but did not see any listed, thus I spent most of time walking the track instead. Cannot comment on the gym much since I didn't exercise in there, but it seemed pretty similar to the Allure. The television in the room was bad and I did not see any movies on there, but some of the public spaces had movies playing (Avengers, Aquaman, etc.). Ports and Excursions: The three ports that we went to was: 1) Coco Cay, 2) St Thomas, and 3) St Martin. If you want to get a good view of the ship pulling into port, we actually had more fun going onto deck 5 around the jogging deck, as you could see the pilot boat come close by the ship to ensure it was steadily coming in to dock. This is our first time going to Coco Cay, thus I specifically picked this itinerary for the sake of going there. The island ended up being much smaller than I had expected, but I did not notice any damage from the recent hurricane that unfortunately ravaged part of the Bahamas. You can pick up beach towels either up on the 15th deck (which was recommended to not be held up by a crowd) or before you leave the ship. We were the only ship there for the day, thus we got the whole island to ourselves, thus there were plenty of beach chairs to go around. We made it to Chill beach area and we quickly got into the water. Beach is a little bit bumpy, so those with sensitive feet may want to get water shoes. I saw several people with snorkel equipment, but did not really see fish around. We did see a jellyfish floating in the area on its own. Unfortunately, the perfect weather turned quickly, where for about an hour or so, it began downpouring on the island. Thankfully there was no lightning/thunder, so people were able to stay in the water, but the beach umbrella did not do a great job keeping the water away. I felt bad for those who had paid for those beds (very few people were actually there) given the downpour. Thankfully, the rain went away around noonish. Chill beach is close by the free eatery, which included more options that Labadee did (see the Dining section). We did not go over to the free pool area, nor did we pay to go into the water slide section, thus I cannot comment on that. I would definitely want to go back to Coco Cay in the future! The next port was St. Thomas. For those who lingered on the ship, you got to hear them test the fire drill and evacuation, where they tested a bunch of the evacuation boats (which was amusing to see float around). We had already been to St Thomas in the past, but many people feel it is one of the better places in the Caribbean to shop! St Thomas has flat rate taxi costs which is listed right by the exit of the port area. Always check and confirm with the driver before getting onto the taxi though. 2+ people reduces the cost of transport. To give an example of pricing, it was 4 dollars each way for 3 of us to go to downtown shopping area from the cruiseport. It would have only been 4 dollars for us to go to Emerald Beach, 10 dollars for Magens Bay (they do charge admission here), and 10 to get to Coki Beach. We did not feel the need to go to the beach, thus we went to the downtown shopping area. Unfortunately, they are doing full on construction of the road in the shopping area, thus people were squashed in walking on the sides--it would likely not be easy to push a wheelchair down such narrow ways. People seemed to jump upon the jewelry for sale. We went into the Tiffanys store just to see what they offered (mainly older products), and the pricing was the same as the Tiffanys back at home, but you do not have to pay for taxes of course. For US Customs, they do note that a person can purchase up to 800 dollars in merchandise in port/onboard, but that you can spend an addition 800 if purchased in the US VI (if you are American). This also pertains to cigarettes if they are a product of the US VI (+800 cigarettes) and booze (+4 Liters) if it is product of US VI. One of the stores offered free samples of rum made in St Thomas, which was delicious thus we bought the last two they had out for the day (Perserverance Bay Cream Liqueur, which tastes kind of like Sheridan's if you ever tried that before, but better!). There is also the small stalls market by the shopping area if you are looking for cheap souvenirs that is cheaper than the port shopping area. Remember, the port time is not until 12PM, thus it was already hot and humid when we ventured out. As a side note, Verizon claims that St Thomas was included in my cellphone package, thus I did not have to pay extra to use my phone on the island, and the reception was overall pretty good. Most of the jewelry stores offer free bottles of water to those browsing, and some offered some form of a free gift for browsing as well. For those who like Alex and Ani, there is a store there with a pretty large selection including those that are exclusive to the island. For St Martin, this is our third time back there, and again we were just here last year, thus we decided to spend more time on the boat. I think there was a lot of others who decided the same despite the weather being great. We spent time just in the cruiseport shopping area. If you are looking for the cheapest cigarettes (I do not smoke but I bring them back as gifts), we found that Admirals had the cheapest prices (cheaper than on the ship) and more of a selection (most cartons of 200 appeared to be about 30 bucks a pop duty free). Admirals also had deals on other souvenirs (B2G1F and such). FYI if you are looking for international snacks, they have a decent selection as well (Korean cup ramen bowls, Indian snacks, European chocolates like Kinder and Toblerone). The port area has cheap 5 dollar t-shirts if you want something bare minimum. Very easy for functionally limited people to ambulate around with a scooter with the exception of some of the stores. The last call ship boarding was supposed to be at 3:30PM, but they gave everyone an extra hour. Fellow Passengers: For the most part, fellow passengers continue to be well mannered and not a problem traveling with. I love how diverse the passengers are becoming. Despite being at full capacity, the ship rarely felt crowded. One thing I had noticed is that the number of motorized scooters has drastically been increasing since being on the Oasis and Allure. There were quite a few passengers renting scooters, but did not know how to drive them well, thus they would end up blocking traffic, running into the backs of people's legs, or needed the staff to park them in places that wouldn't block people from getting by. Scooters are no longer limited to one group of people, as it is young and old and of all shapes and sizes. I'm glad that the cruise line can accommodate for people with disabilities, but they need to do a better job with doing education/management. I heard one guy in the casino state that he felt he was a walking target by the number of people in scooters ramming into his legs and nearly knocking him over. Despite being school time, there were still plenty of kids on board, but they were typically well controlled by their parents. Kids seemed to enjoy the waterslides a lot. Only once we saw a group of unsupervised, rowdy kids in the Windjammer (the kids were shouting and playing catch with a football in the Windjammer, making a mess while a poor waitress was trying to clean up after them and make sure they didn't hit other passengers). Unfortunately, on the day of disembarkation, we had encountered an awfully rude couple. The cruise workers told us to await in Boleros instead of lining up for the self-departure. Once we were cleared and the line was moving, we were trying to move with all of the other people out of the area, but this couple decided to single out my parents, jabbing their fingers in their faces and telling them to get to the back of the line and saying rude things. Their manner obviously showed that they assumed my parents were line-cutting, non-English-speaking individuals that targeted my folks out of all of the others they just let pass by, thus my mother said that we--just like all the other people were moving to the back of the line. Gross. Maybe they were upset they didn't get their 5th helping of donuts and bacon at the buffet this morning and were ravenously hangry. This self-assist departure line moved very quickly too, thus we were off the boat no more than a few minutes after those racist clowns. I think the number one rule people broke during this cruise was filling personal water bottles at the water/ice dispensers despite signs asking people not to. Oh, and a very important shout-out to all the mommas and poppas out there in the audiences, who scooped up their crying child and went out of the show areas until they were soothed! You da real MVPs. Disembarkation: We never received a printed copy of our stateroom invoice on the last day, but I was able to double check through the emailed statement (the RCCL app was not always accurate). FYI, in a clear, enclosed bowl close by the Bionic Bar area on the promenade, there is a place you can write down your purchases at any of the RCCL onboard/RCCL trusted partner stores, which states that it covers up to 30 days if any issues with the merchandise were to come up. I know that people are scared of facial recognition and the government being able to track/stalk people and all, but oh boy did it help make this process wayyyyy easier. I was a bit nervous on how Self-Assist Departures would go, but GoPort recommended us doing so to get off the ship quickly. Our flight was at 12:30PM, thus we finished our breakfast and got down to the promenade at about 6:45AM. US Customs did not clear us until about 6:55AM, but as I had said in the previous section, the line looked long, but moved very quickly. Getting off the ship was easy even carrying luggage, as most of the time the ramps were all going downhill and easy to wheel them down. The line pretty much was constantly moving with very little stops along the way. We did not need to fill out a declaration getting off the ship of the things we purchased. We would just look at a camera, where they would take a picture and if you are not a suspicious person, I guess they just move you along, as we off the ship by 7AM and on the GoPort bus by 7:20AM. They had all the signs for where to go if you are doing rideshare apps vs shuttles, and GoPort had a sign leading you to one of the furthest spots away, but very easy to find. All we had to do is give our name and number of people, and the driver took our luggage and our bus left by 7:30AM. 45 minutes later, we arrived at MCO, where everyone got off. They stated that all people checking in were to head to the third floor, while those catching Ubers go to the second floor. Check in at Jetblue was fast, and after we dumped off our luggage, we went to the security line, which has an electric sign to tell people of estimated wait times. TSA Pre-Check has their own separate line on the side. At 8:30AM, the estimated wait in the line was around 13-18 minutes. Please bear in the mind that MCO has a lot of children coming through, who usually needs extra time with security line process. We took the tram over to our Gate area, where it had a few eating options and gift shop area. They had a water bottle filling station around Gates 20-29. My parents and I realize now we can easily make it with plenty of time to spare to get to the terminal, but this only happened because everything went smoothly. Final Thoughts: Maybe because this was our third Oasis-class ship in a row, we have hit the point where there is less excitement for all the extra bells and whistles on the ship. Service for the most part was fantastic, and we had a great time despite all of the issues along the way overall. While the weather was crazy, it did not hold us back from having a great time. I think we may try to find a smaller ship that is more port-intensive for our next cruise to see how quality stands. My folks still would be happy trying Symphony as our next ship as well though. Read Less
Sail Date September 2019
Not worth the money to go on this trip. Food and service in main dining was the only great areas. Not enough programs for amount of guest, dirty pool because of not enough crew cleaning all the drinks, elevators were a joke multiple empty ... Read More
Not worth the money to go on this trip. Food and service in main dining was the only great areas. Not enough programs for amount of guest, dirty pool because of not enough crew cleaning all the drinks, elevators were a joke multiple empty ones would pass to have a full one stop. They just have to many guest and not enough crew. If you wanted to get somewhere leave a half hour early so you could stand a wait for a elevator then stand in line for whatever you wanted. You were always waiting in line for everything. Excursions were good. Crappy day at coco kay should some that up. Why would you have no shade and smoking where the tram would pick you up???? That one blows even my mind. Need to start all over with this ship. Either less passengers or more crew members, but I would do both to help you out. Just a thought. Read Less
Sail Date September 2019
My last cruise in May on Mariner got five stars. I am Diamond + so I have done many cruises. My recent September cruise on Harmony to Rotaan etc., was definitely one of the more disappointing experiences. The Good: Overall ship condition: ... Read More
My last cruise in May on Mariner got five stars. I am Diamond + so I have done many cruises. My recent September cruise on Harmony to Rotaan etc., was definitely one of the more disappointing experiences. The Good: Overall ship condition: Excellent. Food: Good. Service: Excellent from stateroom attendant to waiters in the dining room. VROOM worked well. If you are in your twenties … or had several drinks, the shows probably suited you just fine. Grease was ok, but the Columbus show had bad singing and poor ‘acting’. The Fine Line aqua show was a mismash of swim and acrobatics with no unifying theme – and much more emphasis on tumbling than acqua activities. The parade was poor - nowhere as good as previous years. The cruise director was surprisingly boring and virtually missing in person. He was on TV helping to sell the usual cruise stuff! So .. ballroom dance music is advertised in Boleros for 5 - 7 pm. Sad to say … RCCL ballroom is Latin only … no dances such as waltz or foxtrot! RCCL seems to be gradually convincing their older clientele that they should give up cruising - Harmony is definitely geared toward young families. I could always rely on Freedom having a good mix of activities for all ages. Not so in Harmony. Read Less
Sail Date September 2019
I'm a proud Royal Caribbean Crown and Anchor member but I felt Harmony was a disappointment. It felt like more passengers were added without any expansion for accommodation. Pool chairs literally touch each other side to side. ... Read More
I'm a proud Royal Caribbean Crown and Anchor member but I felt Harmony was a disappointment. It felt like more passengers were added without any expansion for accommodation. Pool chairs literally touch each other side to side. Elevator wait times were extensive (my mom cannot navigate stairs well). Bar lines were quite long. Comfort wise, those pool chairs and the lack of mini fridges (a cooler is beyond inadequate) were the worst. On the pro side, most staff were as wonderful as we've come to expect. The food was amazing and the shows were pretty good. The Escape Room was our favorite activity but the highlight for us was the Salute to Military and First Responders. Beautiful, moving and well-deserved. I look forward to my return to Allure/Oasis or Freedom class. Harmony is great for on-the-go thrill seekers, I guess, but relaxation didn't seem to be a focus at all. It's just too crowded. Read Less
Sail Date September 2019
My family and I, 11 individuals total, booked a family vacation and birthday cruise for myself. Days one through five on a seven day cruise were Horrible! We reported incidents to Guest Services as they occurred and there was little to no ... Read More
My family and I, 11 individuals total, booked a family vacation and birthday cruise for myself. Days one through five on a seven day cruise were Horrible! We reported incidents to Guest Services as they occurred and there was little to no follow through. It took three requests for beds to be separated in one of the cabins, four of the six rooms were not clean nor being cleaned daily, the food was average and sometimes served old or cd, initial wait staff was rude and inconsiderate, dinner tables were separated versus together as booked, several activities on schedule unavailable due to lack of staff, elevators were not functioning properly, charged for birthday cake before receiving it that was not ordered and had to prove it was an error, venues for shows not adequately sized which led to people sitting on floors and stairs, specialty restaurant vouchers given could not be used due to over booking, and incorrect billing for beverage items included in package. After several attempts at resolution and promises to “make it right” nothing was done to appropriately remedy the situation. Definitely not worth the money spent and won’t do it again! My birthday was ruined!!! Read Less
Sail Date September 2019
Thanks to Hurricane Dorian, what was suppose to be a seven night trip to St Maarten, St Thomas, and Coco Cay turned into a three night journey to Nassau. We were very grateful to be able to board the Harmony at all, since the date of ... Read More
Thanks to Hurricane Dorian, what was suppose to be a seven night trip to St Maarten, St Thomas, and Coco Cay turned into a three night journey to Nassau. We were very grateful to be able to board the Harmony at all, since the date of embarkation had to be moved forward twice due to the storm and the closure of the port. The loss of life and destruction endured by the islands that were hit by Dorian weighed heavily on our minds throughout the trip. Day One Orlando The port reopened on Wednesday, the day we flew into Orlando (after rescheduling our flight twice). We stayed at the nearby Courtyard and took the shuttle back to the airport on Thursday. We were transferred to the port by Go Port, which had a wonderful staff updating their website with information regarding the port closure, reopening, and information on their shuttles. Unfortunately, I had booked the airport to port in advance, and gave updates to customer service regarding our new projected dates of embarkation. When we arrived to board the bus to the port, our reservation wasn’t showing up. The customer service reps at the airport counter told us to call customer service for help. Ok. We did, and that rep said that she had thought we had been taken to the port already the previous day. Really? The port was not even open in the morning, and no ships were coming in because the port staff needed time on Wednesday to inspect the port thoroughly before reopening. Finally we had the customer service person on the phone fix our reservation so that the customer service people at the counter who were waiting for her to do something for us, at last gave us tickets for the bus. My advice: just buy your ticket at the counter when you arrive- much simpler. We were checked in at the port by a gentleman using a handheld device who was helping out people before they made their way to the Royal customer service reps behind the counters. DH and I then went to the last check point before we were to move on to take the requisite boarding photo. I was stopped and taken aside when the lady checking her handheld device noticed that my name had been written as gibberish. She took me over to the area where they were helping passengers with problems. After ten to fifteen minutes of waiting, she handed me a card for my cabin door and told me to throw away the card that I would find on the cabin door since my name on the card she said would have that gibberish written on it. When we got to the cabin, the cards there had our names printed correctly. The guy with the handheld device had obviously written nonsense instead of my name- he should have been questioned instead of having the extra card printed. Oh, well. Other than that, embarkation was smooth. Day Two Nassau Nassau was spared from the hurricane. We walked around the shops and stopped at Señor Frog's. DH and I had visited Nassau on our honeymoon when instead of high end shops, I remember lots of tables and people hocking their wares in a flea market atmosphere. Much has changed since then- there was even a Diamonds International shop. Day Three At Sea This was our only sea day. A last chance to see the rest of the shows and try different venues for meals and snacks before time ran out. Sea days are usually the most relaxing, but with only three nights to enjoy the ship, there was no time to stop to rest. Our take on Harmony Harmony is a big, beautiful, overwhelming ship. We had a balcony cabin which had a double wide balcony due to not having a cabin immediately next door. Loved it! Very few of the cabins have this feature. We had dinner at Johnny Rockets the first night and tried breakfast there the next morning (underwhelming). The “sourdough” bread is probably Wonder bread. I don’t recommend the grilled cheese. On our sea day ,we failed to make a lunch reservation in advance, so we were turned away at Jaime’s and settled for Sabor which was very good. We went to the dining room one night on the only formal night. At the table next to us sat a guy in shorts, tank top, and flip flops. Oh, well. The Windjammer continues to improve in quality at the expense of the dining room. Loved the cakes and other wonderful delights served in Windjammer. All of the people in the Windjammer especially were friendly and bent over backwards to make sure that you enjoyed your meal. Sorrento’s Pizza was very good. Final Thoughts DH and I regret that we never got a chance to dine under the stars in the Solarium Bistro. All of our reservations were wiped clean at the start of our cruise due to the change in itinerary, sail date, and the addition of guests from a canceled cruise who joined us. We didn’t try to make a new reservation with such a limited amount of time onboard, but hope to dine there on another ship in the future. I bought a day pass to the thermal spa and enjoyed it. Only a few stations: steam, showers, sauna, and tiled chairs, with no ocean view. It was relaxing, nevertheless. All of this left us exhausted, made worse by the nightly noise we heard outside our cabin in Central Park. As opposed to the Broad Walk cabins, those in Central Park are suppose to be quieter, however, passengers walking through the park, or sitting around, literally yelled at each other instead of speaking in a normal tone, as late as one in the morning. Having security walk through the ship each night to make sure passengers are not disturbing the peace would no doubt be appreciated by those passengers who wanted a good night’s sleep. Due to the hurricane, many people canceled. The ship carried only 3077 passengers despite having some from a canceled cruise join us. The sign at Guest Services at the time of embarkation stated that the cruise was sold out and that no cabins were available. Obviously they were overwhelmed with various problems and didn’t have the time to try to upgrade people. There was always a line at Guest Services, not surprising since this was not a typical cruise. Our Cruise Critic get-together was under the required 25, and did not last long. Only a few people talked- mostly with complaints as to why we couldn’t go to Coco Cay, for example- (we could not go there because it was still closed pending an inspection in order to assess any damage). Many thanks to Royal for going through with the event despite the low turn-out. We managed to see six shows while we were onboard- both aqua shows, both ice shows, and both stage productions: Grease and Columbus. As I had noted on previous cruises, passengers were less than polite when it came to showing their appreciation to the performers in the theater. Many just got up and left at the end, without taking a moment to applaud. Come on people; yes, you are on vacation, but does that give you the right to be rude? Everyone works really hard to make this cruise a great experience for you, show some love. Another observation I made was that many of my fellow passengers were down right slobs. DH and I decided to enjoy one game of mini golf- only to find the bin containing the balls empty. Did someone steal all the golf balls? No, I found them strewn about the entire course, along with discarded golf clubs, and even drink glasses. Again, you are on vacation, but do you have to be so crass? Three nights is too short a time period to enjoy a ship this large. I never got a chance to just relax- a first for me on a cruise and hopefully something that won’t happen again. I also lost my connection to the sea on this ship. There were few places to stand and just enjoy being in the middle of the ocean. Too much emphasis is placed on entertainment and the “wow” factor. If you want lots of choices in everything, this is the ship for you; if however, you want to enjoy a nightly walk under the stars listening to the ocean as you sail along, you might not enjoy traveling on a ship this large. I’m glad I finally got to experience Harmony of the Seas. Next time around, I will be traveling on a slightly smaller ship, for a longer period of time. Hopefully I will be able to reconnect with the sea and finally have time to relax. Read Less
Sail Date September 2019
This was our group of 6's first cruise and we were excited to get things underway. We booked flights with Air2Sea with the guarantee that there would be alternate flights available if there were any delays during our layovers. Lo ... Read More
This was our group of 6's first cruise and we were excited to get things underway. We booked flights with Air2Sea with the guarantee that there would be alternate flights available if there were any delays during our layovers. Lo and behold, we experienced a delay. When we got to the next airport station, we were told there were ZERO alternate flights available. We missed the cruise. Although they tried to make up for what happened by giving us stays in Orlando and later Cozumel, there was zero communication made with us unless we tried to call Royal Caribbean or Air2Sea first. We were promised to be updated on flight itineraries in the following morning; ultimately, we weren't updated until the night before, when we had to call them, only to find out that they made the flights without emailing or notifying us. We would have missed the flights if we didn't call. We were even told by one of the agents to "stop calling" when we were updating them on impending delayed flights. When we reached Cozumel by plane, we realized the agent did not book our hotel rooms at all. Air2Sea's international number also did not apply in Mexico (IMPORTANT TO KNOW) so we had to resort to Facebook after 2 hours of nothing else working. Finally, rooms were secured. On the day we were embarking, port security told us that 2 of the guests did not have their names on the embarking list. Apparently there may have been some miscommunication between Royal and Air2Sea. Again, we had to wait until this was resolved. When we eventually got on the ship, the experience was great! Onboard entertainment was amazing and the food in the main dining room was excellent. However, this was cut short when Hurricane Dorian happened and the ship's travel length was to be extended. Because some of us had strict work commitments, we had to leave at the next port, finishing our cruise early, cancelling our other flights, as well as having no compensation for booking these flights. In summary, we only experienced 3 of the 7 nights on the Harmony of the Seas. Although our time on the ship was amazing, the miscommunication between Royal and Air2Sea ruined our vacation. We received no compensation for the events that unfolded and this has soured our experience with Royal Caribbean. We will NOT be cruising with Royal again. Read Less
Sail Date August 2019
Harmony of the Seas Ratings
Category Editor Member
Cabin 4.5 N/A
Dining 4.0 4.1
Entertainment 5.0 4.3
Public Rooms 4.0 4.4
Fitness & Recreation 4.0 N/A
Family 5.0 4.3
Enrichment Activities 2.5 N/A
Service 3.0 4.3
Value for Money 4.0 N/A

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