Sail Date: May 2018
After cruising on disney for half a dozen cruises perhaps i had unrealistic expectations. Nonetheless felt the crew was less service oriented, tired, and seemingly annoyed by the passengers. Boat was quite impressive but definitely ... Read More
After cruising on disney for half a dozen cruises perhaps i had unrealistic expectations. Nonetheless felt the crew was less service oriented, tired, and seemingly annoyed by the passengers. Boat was quite impressive but definitely not sold on rccl and doubt we will try them again. Did reinforce how disney leadership continual presence and training pays off. Didnt see any active engagement bu leadership on this boat. Grease and other shows were fantastic. Not a fan of bar entertainment or activities. Although boat was new it seemed already abit beaten up and not cared for as disney boats. Public restrooms were not overly clean. Food was good although MTD seemed chaotic and not real seamless. Casino is nice but extremely smoky. Also smoking section on deck is in prime real estate so you definitely get the feeling you smoke as you walk through it several times a day. Overall. - meh Read Less
1 Helpful Vote
Sail Date: May 2018
Cabin Excellent. This cruise wasn't expected. Royal Caribbean is one of the best Cruise Line in the world. I think they have blurred and are looking only at their big ships but leaving behind the experience of quality and service and ... Read More
Cabin Excellent. This cruise wasn't expected. Royal Caribbean is one of the best Cruise Line in the world. I think they have blurred and are looking only at their big ships but leaving behind the experience of quality and service and that is not good. As a distinguished customer I have traveled on over 15 cruises most of Royal Caribbean and thought this ship was going to be different. The service of Excursions wasn't good, the cruise director is the worst of all cruise directors I ever seeing in my cruises experience. The decoration of the ship is no longer the same lacks of creativity, the menu of the main restaurant was always the same and the conditions of the pools were deteriorated to be a new ship. Royal Caribbean is my cruise line and I am worried about this new turn that they are giving only giving importance to big ships and leaving behind the customer service and quality that characterizes them. I will continue making cruises with Royal but this ship wasn't meet my expectations. Before I took Oasis and Allure; Harmony wasn't good enough. Read Less
3 Helpful Votes
Sail Date: May 2018
Have cruised with Royal many times but was very disappointed on this ship the food quality was horrible the meat was tasteless and tough (except for the excessive amount of salt and I'm a salt lover). The dining room and windjammer ... Read More
Have cruised with Royal many times but was very disappointed on this ship the food quality was horrible the meat was tasteless and tough (except for the excessive amount of salt and I'm a salt lover). The dining room and windjammer are extremely cramped hard to get to table without disrupting others. Dinner service is very slow waiters are serving to many tables at one time. Rooms are very nice the new layout gives you more room. The pool deck is very busy but has many chairs to accommodate everyone. Labadie is great many things to do or just kick back on the beach. Jamaica is not my favorite although the port is clean and the islanders do not harass you but once you leave the gates your on your own it's crazy. Cozumel is a great place to shop and go to the beach. Not sure I will book with Royal next year going to go Celebrity. Read Less
1 Helpful Vote
Sail Date: April 2018
I chose this cruise for the value. Royal Caribbean as a good reputation, but maybe just because all the others are just not as bad. When we cruised Disney they had food purchase in advance suitable to our diets. The servers had our ... Read More
I chose this cruise for the value. Royal Caribbean as a good reputation, but maybe just because all the others are just not as bad. When we cruised Disney they had food purchase in advance suitable to our diets. The servers had our specific needs and desires planned prior to our dinner times. Today, many people are conscious of food quality and dietary issues, yet RC is far beyond and has zero to no plans to care for lactose intolerant passengers, much less for those gluten free. The entertainment was mostly stale and thoroughly rancid. Most performs seemed to be theatrical dropouts. Kids had an incident in Voyagers and "trained" care givers were incapable of controlling and managing unruly kids. If you want to go somewhere, just fly and enjoy the destination, without overpaying for the journey. I was disappointed with excursion pricing. The events were good enough, but add-on pricing for CD/DVD memories was robbery. Read Less
Sail Date: April 2018
My Wife has mobility issues and sometimes require the use of a wheelchair. Upon arrival we quickly discovered the hallways were block with luggage and impassible with the wheel chair, same as when we arrived back in Fort Lauderdale. Deck ... Read More
My Wife has mobility issues and sometimes require the use of a wheelchair. Upon arrival we quickly discovered the hallways were block with luggage and impassible with the wheel chair, same as when we arrived back in Fort Lauderdale. Deck loungers would get scattered around again blocking passage and some steps never had handrails. Labadee beach is also NOT wheel chair accessible. If you, or a loved one has mobility issues you'll probably should reconsider this ship. Being our first cruise we asked lots of questions but typically got wrong, or conflicting information, causing unwanted frustration. As big as the ship is, it was terribly over crowded. Long line ups for just about everything, people pushing, shoving, skipping lines, etc. Majority or fellow passengers tended to be rude / ignorant (perhaps a side affect of the over crowding). Forget any shows unless you made reservations long in advance. Shore excursions were "OK", St Maarten has a pretty beach, but the rest of the island resembles a war zone (building destroyed / devastated). Peurto Richo is pretty but not a lot to see. Labadee was a horrible experience. Like I said NOT wheel chair accessible!! Even though I was told by a person, in shore excursions, it was! Try pushing a wheel chair through sand in 36 deg C heat. The main dining hall was fantastic, but the rest of the food was on par with a carnival or caferteria food, unless you made reservations with one of the restaurants that were not included with your meal package. The ship is beautiful, cabin great and the crew fantastic. If you don't have mobility issues or don't mind being over crowded you might like this...... Read Less
2 Helpful Votes
Sail Date: April 2018
We booked 3 cabins for a long overdue extended family cruise. We got 3 cabins for ourselves (66), our daughter and her family (35 + 2 grandkids aged 2 to 3 1/2) and our son and his girlfriend (30). All cabins were on the starboard bump ... Read More
We booked 3 cabins for a long overdue extended family cruise. We got 3 cabins for ourselves (66), our daughter and her family (35 + 2 grandkids aged 2 to 3 1/2) and our son and his girlfriend (30). All cabins were on the starboard bump (large balconies) one on 6, one on 7 and a junior suite on 8 for our daughter and her family. The rooms were beautiful, large enough, well appointed and nicely laid out. The ships crew was friendly, with some of them really standing out. The huge ship is still new looking and the Boardwalk, Promenade and Central Park were simply amazing. The entertainment was outstanding and we liked all the food we tried, eating in the main dining room and at just about each specialty restaurant. This ship had enough variety of things to do to keep our wide range of family members happy. So, why the 2 star rating? Simply put, the elevators on this ship are awful - they were hot, stuffy, almost always crowded and extremely slow. Two banks of 12 forward and midships are simply not enough to service the 5,500 guests on board. With the large number of families on board, many had strollers and they had an even harder time getting an elevator with enough room for them to get on. Luckily, we were only a stairway or two (or three) away when moving between our rooms and the main areas on 5,6 and 8. We went to the upper decks (including the Windjammer cafe) ONCE during the whole trip due to the elevator situation. It simply wasn't worth the waiting time and effort and unpleasantness to go there. Simply a shame that RCL failed on this in their otherwise superb ship design. A couple of elevators aft could have been located on the wings just forward of the Aqua Suites without losing too many cabins. As it is, when and if my son starts a family and we gain more grandkids, we will go on another family cruise but will try Disney rather than RCL. It will cost more, but I don't mind paying for a higher quality experience. This was our 16th cruise and we favor Celebrity but also cruise with Princess when we like the itineraries better. Read Less
1 Helpful Vote
Sail Date: April 2018
I’ve cruised Royal Carribean many times, my first cruise was my honeymoon in 1996 on Monarch of the Seas. I’ve had good experiences with RCCL but they’ve gotten too big and they’re lackng quality. My trip on Harmony of the Seas ... Read More
I’ve cruised Royal Carribean many times, my first cruise was my honeymoon in 1996 on Monarch of the Seas. I’ve had good experiences with RCCL but they’ve gotten too big and they’re lackng quality. My trip on Harmony of the Seas left FLL on 4/14 and headed to Labadee, Falmouth and Cozumel. I had three Crown Loft Suites 1740,1738,1736. This was a family trip with my wife, four children and in-laws. I would suggest you avoid Harmony or at a minimum the Crown Loft Suites I mention above. The hot water issue was a problem that was persistent. I’m far from a cruise snob, I’m the last person to complain. However, when I’m paying $20,000 for three suites (not including drink packages and other items like specialty dining) I expect to have hot water. I don’t think that’s too much to ask. RCCL netted a about 26k in revenue from this trip and I couldn’t take a hot shower on 3 nights and had a like warm shower 2 other nights. I’ve cruised The Haven on Norwegian a few times and it was a great experience. I’m considering them for my Nov. trip. It’s unfortunate since we were looking forward to an AquaTheater Suite on Symphony but these monster ships concern me. I’ll stick with the normal sized ships and cruise NCL for awhile. Pros and cons below....... Cons: - no hot water on 4 different days. I took 3 cold showers before dinner on 3 seperate nights. Hot water was an issue most of my vacation. - dinner in the main dining room was extremely slow. Paid for surf and turf and steak was rare to raw. Had to wait very long after we returned the steak. We eventually left since it was going on 2 hours and we hadn’t gotten desert yet and were still waiting on the steak. - specialty dining was also slow. Not sure if the slowness is due to the size of the ship or something else - crowds are a bit of a problem but not unbearable Pros: - the staff is excellent and try hard to ensure you have a great experience. They can’t be held responsible for the hot water issues. I normally don’t like to give the staff a hard time since they work so hard. - the ship is modern and clean Read Less
Sail Date: April 2018
The ship wasn't even at full capacity and it was very crowded! Can't even imagine how awful this cruise ship would be at full capacity. Line ups after line ups for everything. Elevators were extremely slow, it was very difficult ... Read More
The ship wasn't even at full capacity and it was very crowded! Can't even imagine how awful this cruise ship would be at full capacity. Line ups after line ups for everything. Elevators were extremely slow, it was very difficult to find a table at the buffet places.There were more dirty tables, the staff didn't work fast enough to clear them or maybe there wasn't enough of them. Even with half of the restaurants being open. Which was really annoying cause seating was very limited and only half of the restaurant was open. We usually sat at tables with other people's dirty leftover dishes. As nice as the ship was it was very poorly laid out and getting around the ship was difficult cause of it. I don't recommend this ship if you have a stroller or some sort of walking device. Considering is a new ship the rooms look outdated. There are better ship out there. I wouldn't go back. Very disappointed with the lack of customer service as well, they look a long time to get back to you with answers and each person you asked had a different answer. Food was never hot. Read Less
3 Helpful Votes
Sail Date: April 2018
I was expecting relaxation, good shopping and tropical paradise. What I got was sleep deprivation, a parasite, overpacked, rude people with screaming kids that were allowed everywhere. Shopping consisted of being pushed into jewelry stores ... Read More
I was expecting relaxation, good shopping and tropical paradise. What I got was sleep deprivation, a parasite, overpacked, rude people with screaming kids that were allowed everywhere. Shopping consisted of being pushed into jewelry stores and very few locals selling nothing more than the basic tye-dye apparel and poorly carved trinkets. St Thomas was not the tropical paradise I had envisioned. The shore excursion was changed last minute and was not a beginners adventure! Also we were told we were to be reimbursed $10 each for the change but actually got $2. Haiti was beautiful but we were pretty much left to figure out how things work on our own and we had to pay $20 ea for a floating mat. Also we were never explained the options for transportation to and from the airport to ship so that was a shit show. And I guess I will conclude with the information that I contracted a parasite by the end of day 1 and have had diarrhea for 12 days now :( Read Less
3 Helpful Votes
Sail Date: March 2018
We have been on over 15 cruises and this was our 6th on Royal, The ship was very nice and clean. Stateroom attendant "Stella" - Awesome. Getting on and off the ship was easy. The food choices have become very bland ... Read More
We have been on over 15 cruises and this was our 6th on Royal, The ship was very nice and clean. Stateroom attendant "Stella" - Awesome. Getting on and off the ship was easy. The food choices have become very bland and every "Brown Sauce" tastes the same. My Time dining is a mess for Royal as they need to go get lessons form a restaurant. The waiters are running around trying to set tables, serve food and have no time to do it correct. Either you are waiting for them to take you orders, bring you drinks or whatever. For example having a steak and baked potato and when you have one bite of potato left then the waiter comes over "Would you like sour cream" or when two bites of lamb are left - "Would you like some mint"? When the meal is served the assistant waiter should be right behind them with these additions. Main Dining room - not what cruising used to be The Park cafe was very good. The Windjammer - it was OK. Sorrentos was good for a snack. Hot Dog stand - Good Mini Bites - Good Getting a waiter to get a drink by the pool - forget it. Most of the time there were NONE to be found and if they were visible they were too busy chatting with each other at the bar. I think this is due to people buying drink packages now and not having the waiters wanting to hustle to make more money on tips. The Fine Line water show - very good The Columbus show - Was OK - not great Headliner - Good Comedians - OK Islands OK - Labidee, Jamaica, Cozumel (Best of the three) Read Less
Sail Date: March 2018
There is a pervasive and consistent attempt to extract more and more money from each passenger, during each day of the cruise, and all while crew members display only adequate competence in their positions and knowledge. One example ... Read More
There is a pervasive and consistent attempt to extract more and more money from each passenger, during each day of the cruise, and all while crew members display only adequate competence in their positions and knowledge. One example occurred when dress white-shirted (junior officers?) employees were practicing a drill by the lifeboats: The crowd of about a dozen folks blocked the 5th deck jogging space, which is why several passengers and I heard them joking about abandoning the passengers to get into the life boats. Another is the wall-climbing employee who watched a movie over her shoulder, instead of watching the wall she was supposed to monitoring....while a young lady climber was struggling with a handhold that had come loose from a bolt/screw. There were plenty of descriptions of WHAT activities were available, but both the TV and Royal IQ app were sorely lacking on communication of where, when, and HOW. For example, I would show up to an activity to find that I was not not quite properly attired to ride or use something. Que the walk back to room for a change of clothing and getting back to the end of the line. Finally, the crowds...my gawd, YES, it is possible to overbook this ship! There were lines for everything, but it was most felt at dinner-time. If you opt for "my-time" dining you are screwed. You have to be there when the doors pop open, or you won't be eating in the dining room until 9pm. Skip the Wonderland experience, as they charge $53/pp for the meal, and then tack on gratuities, even if you have pre-paid gratuities. Read Less
Sail Date: March 2018
Harmony is the most impressive ship on the planet. Although the ship was great, the Hurricane-ravaged ports made this a poor cruise to nowhere. The Eastern Caribbean itinerary only goes to San Juan for a few hours, St Martin, and Haiti. ... Read More
Harmony is the most impressive ship on the planet. Although the ship was great, the Hurricane-ravaged ports made this a poor cruise to nowhere. The Eastern Caribbean itinerary only goes to San Juan for a few hours, St Martin, and Haiti. All 3 ports were below expectations. Harmony should not be going to Puerto Rico or St. Martin until they recover. Passengers should not have to pay money to go to these places. I recommend only going to Western Caribbean until the Eastern Caribbean islands recover. Embarkation was the longest ever experienced. Dining room was sub-par. Sorrento's pizza on the main fifth floor was excellent. Windjammer buffet was not good. 150 Park Central and Wunderland were excellent. Chop's was not. The lamb chops and filet at Chops were inedible. I thought Harmony should play movies constantly at the Aqua Theater like Disney does on their ships. Entertainment was good. Would never repeat Eastern Caribbean cruise to nowhere. Read Less
3 Helpful Votes
Sail Date: March 2018
The Harmony of Seas is a gorgeous ship. It was our sixth time sailing on an Oasis class ship -- and our 11 RCCL cruise overall. It was my husband and I, our 20-year-old son and his 21-year-old friend (two cabins). There were problems. ... Read More
The Harmony of Seas is a gorgeous ship. It was our sixth time sailing on an Oasis class ship -- and our 11 RCCL cruise overall. It was my husband and I, our 20-year-old son and his 21-year-old friend (two cabins). There were problems. 1. Activities on the ship were scaled back -- very few trivia games, no scavenger hunt, scant movies or other ways to pass our time on sea days, other than spending more money at the spa or other upsell activites. In addition, the activities we enjoy, such at sexiest man alive and belly flop, were moved from the Aquatheater to the sports pool. That meant the people lounging at the pool all day had prime seats, while the rest of us had to struggle to see what was happening. An ongoing issue, as well, is towels left on chairs in the solarium. RCCL needs to monitor that so empty chairs don't go unused for hours. 2. Staff. What happened to the friendly staff? Our first day, as usual, we went to Park Cafe for lunch. The server helping me with my salad never said a word to me -- he just glared at me until I pointed to what I wanted in the salad. And we were used to walking to and from our stateroom and being greeted. Now, the staff is on their phones and not very friendly. (Our own steward seemed annoyed when we came back to our room while he was still cleaning.) In the dining room, our waiters tried hard but it seemed like they had a lot more tables than they used to. I actually felt sorry for them. 3. Food. It was never great, but it has gotten worse. Don't think the change in dinner menu in the dining room has gone unnoticed. Fewer selections, most bland. Our only good dining experience was Jamie's Italian restaurant, and of course, that was an upsell. When we were seated at Johnny Rockets, there were only two other tables of people. Nevertheless, the four servers all ignored us ... walked past us, didn't make eye contact. After 10 minutes, we started waving at them to come over, and one person reluctantly did. Sabor was bland and pricey -- $19 a person. 4. Speaking of upsells ... Enough with the push to sell tanzanite and paintings, cigarettes and watches. Good Lord. Just stop. 5. This was on us, but we didn't realize how much we would dislike having three sea days, then three ports of call three days in a row. The pacing was off. Also, we were most looking forward to Puerto Rico, but our stop there was the shortest -- six hours. We paid a premium to be on Harmony of the Seas, and it just wasn't worth it. Read Less
1 Helpful Vote
Sail Date: January 2018
We selected Harmnony because of all the activities they have, understanding that as a mega ship there would be a lot of people - BUT having a lot of people and knowing how to serve them are two different things - and on this particular ... Read More
We selected Harmnony because of all the activities they have, understanding that as a mega ship there would be a lot of people - BUT having a lot of people and knowing how to serve them are two different things - and on this particular outing - i can absolutely say that the ship staff was ill equipped to manage. Long lines for everything. Spa check was a disaster of epic proportion. Shore excursion staff lacked any knowledge of the actual activities, were nowhere present for them, have zero care for customer service and up-sell whatever they can whenever they can. This was the worst aspect of the cruise. Now i don't want to dis the entire trip, nor the great services they do have, the amount of activities and the great shape the ship is in - all get top rating from me on this, as do much of the wait staff in the many restaurants and bars and certainly the wonderful cabin staff! Many of the staff (at least 20 that we interacted with) complained about the working conditions, the lack of time off, the rigid rules and more - which frankly is unpleasant to hear and leaves a bad taste - not about RCL, but that their staff feels badly and decides to share with guests that are trying to have fun. We spoke with many people on the ship and i would venture to say that the things i mentioned here were their experience as well. Upon my return, i interacted with their customer service who were "shocked" and said "they never heard of this before" something that i highly doubt and feel that this company is all about "the numbers" - pack them in and milk them dry. Not a cruise line that i would go back to and not one that i can recommend Read Less
3 Helpful Votes
Sail Date: December 2017
This was my second cruise with Royal Caribbean, both on Oasis class ships. We arrived on the early side of departure and embarkation was reasonably quick. The ship is amazing and mostly impeccable. The cabin (exterior balcony, 7th deck) ... Read More
This was my second cruise with Royal Caribbean, both on Oasis class ships. We arrived on the early side of departure and embarkation was reasonably quick. The ship is amazing and mostly impeccable. The cabin (exterior balcony, 7th deck) was very nice and very comfortable. Dining is a mixed bag - there were some very good meals (the best was our Izumi meal, but some in the main dining room were very good) and some that left something to be desired (Jaime's Italian was a huge disappointment - dry, tough steaks - and some in the main dining room were underwhelming both as to food and service). There's tons of food, of course, and good selection and availability. For the most part, I was pleased, but not overjoyed, with the options and quality. We went to a lot of shows and they do an amazing job with their staging for the big productions. For the stage shows, the singing is quite good; the acting, not as much. The water shows were great. The ice show was not the best, but good enough and amazing to do on board. The headliner (ventriloquist) was fantastic. Some of the smaller shows (comedy and jazz) were quite good too. Activities are varied and decent. Their huge dry slide is fun to do once, but it's almost better as quick transport than as thrill. Their exercise facilities, while they could use more space, are really very impressive. Dining service, as mentioned above, was mixed. Several meals dragged on far too long. Cabin attendant service was excellent. Shore excursions were sub-par. In fake Haiti, we parasailed, which was fun, but rushed. The rest of the stop was random beach like - I prefer to really visit a place I'm at. In Jamaica, we did a non RC food tour and that was the best shore excursion. In Cozumel, we went to Tulum, an RC tour. We were asked to report onboard almost an hour before the tour was to start. We waited the entire time to hear the same words on process about 15 times. We then spent about 10 hours getting about 90-120 minutes of useful time. Our group was too large for one guide (the guide was otherwise excellent), so rather than get a real tour and information, we constantly waited as the guide chased around a group of non-English speaking Chinese in our group who were forever stopping and going the wrong way. We were then taken to a very crowded beach with buffet food (that was actually pretty tasty) and a bad live band. Anyway, far too much time wasted for far too little output. If the guide had a more reasonable group size and organization, it would have been much better. My teen kids had a great time on the cruise and loved being able to hang out all day long with their cousins. They took advantage of teen club activities as well and liked the Escape Room onboard. So, why the 2 out of 5 poor rating? In fake Haiti, on the island (or peninsula, I think) owned and controlled by the cruise line, I bought a small bottle of rum. It was a brand that a friend of mine recommended I try and I wanted to sip a bit when back on board as the ship left. However, when re-boarding, security saw the bottle in my bag and explained that they needed to take it and that it would be returned at the end of the cruise. Since I'd essentially bought the bottle from RC on RC property, I never considered that would be the case, but OK, fine, that's the rule (presumably so they can sell more booze to passengers on board). The bottle was in a small paper bag that had gotten damp and torn. Security wrote my cabin number on a piece of tape which she affixed to the bag. I tried to explain that she'd need to use more tape to keep it together, but my plea was essentially ignored. As I started to get off the boat at the end of the cruse, I realized they hadn't returned my bottle to me. I asked the departure agent what to do and she pointed me to a desk where they were returning contraband (mainly clothes irons, from what I saw). That table said they couldn't help and pointed me to a gentleman standing further down the ramp. He told me to get off the boat and go to the very end of the pier to security, which I did, kids and luggage in tow. I waited in line at security for them to tell me that they don't handle alcohol there and I needed to talk to Stephanie at the blue desk. They could only vaguely point me in the direction to the desk. After finding it, of course Stephanie wasn't there and I waited more. Then some guy came to me and said they couldn't find my item and I needed to call customer service. They hadn't yet asked about my item at that desk, so this confused me but I decided to stop wasting time and wandering around the pier and get going as I needed to. So I called customer service as I awaited my ride and they said they'd send an email to the ship and get back to me. When almost a week later, I'd heard nothing, I called again. It took 20 minutes on the phone to get to the right department and tell my story only to be told that only the person to whom I'd first spoken could help me - and there was no way for me to call her directly. I tweeted my unhappiness at all this and a cruise representative quickly replied to the tweet and took the conversation off line. He said he'd get this resolved and email the ship. A day later, he got back to me to say that the ship didn't have my bottle and since I didn't have a receipt, there was nothing he could do. Of course, the ship's security didn't give me a receipt for my property when they confiscated it, so how could I have one? I sent a photo of the bottle in their security bin, the last I saw of it, along with another photo to show when I got the bottle. I never got any reply. At no time did they ask me if I had any other way to prove I had it. At no time did they ask how this may have happened. After going through 3 customer service people, none of whom took an interest in appropriately handling a problem of their making, I gave up and decided I'd write about this and tell my story. They've forever lost a customer in me. They had many chances to try to make this right and declined, choosing instead to think I made this all up. The value of what I bought is a small fraction of the value of my time spent (and angst) chasing after it. I won't do business with companies that have such low regard for their customers, choosing to believe a customer would lie rather than their personnel may have made a mistake. Read Less
2 Helpful Votes
Sail Date: December 2017
We wanted to try RC and wanted to see what the big ship was about. The ship has so many people and not enough pool spaces, hot tubs or lounges for sunbathing. The adult pool was closed when we tried to go in it. The other pools were ... Read More
We wanted to try RC and wanted to see what the big ship was about. The ship has so many people and not enough pool spaces, hot tubs or lounges for sunbathing. The adult pool was closed when we tried to go in it. The other pools were either full of kids or way too many people to even move. The hot tubs were full of people too. They really need more swimming areas that are adult friendly that are open early to late. There were no good places for sun bathing. The ones they did have were either packed or near smoking section. We were in suit 14250 and the noise from upstairs and from the staff were 24/7. It was the loudest room Ive ever had on a ship. We didnt get any sleep, it was terrible. Theres a main deck above us, all night we heard what sounded like a hose from one of the workers slamming on the deck, it sounded like there was a main walkway above us with a staircase, you heard people talking, walking, cleaning all night long. It was so annoying. And the bed was very hard and uncomfortable. Very poor selection for non meat/fish/seafood eaters. Food was not very good in my opinion. breakfast was horrible. dining room staff in american icon were TERRIBLE. The Grand they were good. But unorganized and lacking info on food prep. The buffet should have been open more. We got done with excursions and were hungry, nothing was open. The hours of dining were not very good. The only reasons I give this 2 starts is cause the shows were really good, especially The Fine Line. And our stateroom housekeeper, Natalia, was WONDERFUL!!! She was perfect all the way around. The best we've ever had. She deserves a raise. Read Less
1 Helpful Vote
Sail Date: December 2017
Too many people...lines for everything were ridiculous...the ship as it sails now is just one big joke...service was so-so...food was so-so and cold half the time...prices for drinks, photos, room service and all other "pay for" ... Read More
Too many people...lines for everything were ridiculous...the ship as it sails now is just one big joke...service was so-so...food was so-so and cold half the time...prices for drinks, photos, room service and all other "pay for" items were outrageous...as a diamond member of RCI, all I saw was a whole bunch of cost cutting measures (good for the bottom line) and increases in prices and discontinuance of a lot of amenities (sucky for the customer). All the charm of sailing has been stripped away by greed. I see no value for the dollar by sailing Harmony of the Seas. Read Less
3 Helpful Votes
Sail Date: December 2017
This was our 5th cruise, and we were looking forward to cruising on the largest ship with myself, wife and two kids (boy and girl ages 10 and 12 respectively). We had a 12th floor mid-ship room with a balcony (all of us in the same room). ... Read More
This was our 5th cruise, and we were looking forward to cruising on the largest ship with myself, wife and two kids (boy and girl ages 10 and 12 respectively). We had a 12th floor mid-ship room with a balcony (all of us in the same room). We are in the age group from 30-40, however on this ship the average age seemed well above 60 ... and the activities were geared much towards that age group it seemed. The check-in seemed cumbersome before going through the terminal metal detectors with long lines and no separation for their crown and anchor members until after the metal detectors. However, all in all the check-in went smoothly out of Ft. Lauderdale and the return through customs was even quicker. The room was very nice and the bed was comfortable, space is always at a premium on a cruise ship with rooms so its size was expected, though I would have rather had more drawer / storage space instead of an empty mini-fridge. The having to have a card put in the light switch to allow someone to turn the lights on got quite annoying after a while (it might have made more sense for motion sensing lights or more energy efficient lighting if that was the concern. From our first night things got off to the wrong start it seemed, for our first dinner the first assistant waiter was wonderful and one of the most enjoyable parts of the cruise was in our dealings with him. However, the main water was a huge disappointment, I had to request us not to sit in the same location after that first dinner service ... he stopped in the middle of taking our order (mine in particular) to go attend to another table, they did not request or need his presence ... they were leaving. Making reservations was always a chore, either we couldn't get through on the line or the wait to talk to someone at the desk was much longer than we were willing to wait (which meant making reservations in the morning and having to eat a diner at 7 or 8pm). This was our first cruise where we made a choice to eat at the buffet instead of the main dining room due to service / quality ... it was disappointing. The small charges for things as simple as popcorn seemed petty, when alcohol was given away frequently at events. The reservation system is a horrible idea that appears to leave most of the venues empty when the final seating is done, and nearly all shows were 100% booked within the first night and the lines for the people that didn't have reservations were too long to stand in for the chance of a seat. The bar service constantly got drinks wrong for simple two part drinks, and we had charges on the room for drinks even though we both had drink packages, and the kids had packages as well. The drink packages costing over 20% more on the ship was a bit of a sting as well (since you can't add them before the cruise on the two days previous to sailing). An all-inclusive drink packages should be all-inclusive ... if Starbucks isn't going to be included then maybe they shouldn't be on the ship, or if a particular drink of the day or specialty drink is offered it should be included as well (packages cost nearly $500 per person). There is no pool in the Solarium ... which meant more adults in the pool and complaining to me or fussing at my kids because they want to play in the pool. They were being kids not rude or disrespectful, but instead trying to have fun. The smoking section for the pool was directly next to the kids play area for the pool, doesn't seem like a great idea. There was no movie screen or entertainment by the pools so nights at the pool were uneventful. The Royal IQ app can't be downloaded without having internet service (even though internet isn't required to use it), maybe that should be one of the free links. And $8 for extra things such as room service (before it was only after a certain hour) watching the kids past ten (I know it was cheaper in the past) and the Royal IQ per person access to contact one another through the app all seem excessive and take away from the fun that normally is experienced on RC Cruises. A 7 night cruise should be all features on all 7 nights, the last night of the cruise hot tubs all closed up early, pool heating was turned off and most of the bars were closed. In short, everyone was very proud of the ship and for the most part friendly. It would be a good cruise if you didn't know how much better Royal Caribbean is capable of ... unfortunately we've had the pleasure of enjoying the cruises in the past that they've done right. We will still cruise again, and it will probably still be with Royal Caribbean ... however it won't be on another Oasis class ship again. Read Less
5 Helpful Votes
Sail Date: November 2017
As I have expressed to Royal Caribbean International and several crew members on board regarding our experience, one can truly only hope that this is not the Royal Experience. I have cruised numerous times, this being my second Royal ... Read More
As I have expressed to Royal Caribbean International and several crew members on board regarding our experience, one can truly only hope that this is not the Royal Experience. I have cruised numerous times, this being my second Royal Caribbean cruise. There were a catalyst of issues that made this experience so horrible, most notably however is the fact that not one crew member on board seemed to give a damn that things were not right. There were supposed to be two beds in the room there was only one, we got over that, but things got worse from there. We were sat next to an obnoxious group and asked to be seated somewhere else the subsequent nights, that happened two times of where they say us in the aisle way near the kitchen so while dining we were hit with the food carts constantly throughout our dining experience. The other nights they continued to sit us next to this obnoxious group. Even attempting to speak with an Operations Manager or a Dinning Room/Restaurant Manger was pointless as no matter when we asked to speak to these individuals they were conveniently always off shift. We had to endure listening to this group talk about them having sex in cars, talking over our conversation, etc. It got to a point where we had to opt not to do the dining because of this. On board activities, here is the kicker, they do not disclose that if not enough people show up they will cancel the activity. In our particular case we attempted to attend a Martini Seminar, but were told by the bartender that he needed 10 or more people in order to do the seminar due to his time of having to set everything up. As they were only five that showed up he canceled the seminar. There is nothing that states that, so theres another on board activity that was pointless of having in the calendar. This was not the only activity that we were sent away. The fact that they say their time, well we are on a cruise ship with no where else to go, shall we just stay in our staterooms, activities should not be canceled because the crew decides its a waste of their time. There was one server at one of the bars that decided to scold me and argue with me on how to order a martini, he did this in front of other guests who were total strangers and also shocked. A Chocolate Drop is a Chocolate Martini, a Lemon Drop is a Lemon Martini, I ordered these two drinks on board the ship at other locations without problem calling them by these names. This particular server had no clue. Talking with the Bar Manager proved pointless. I will credit your drink she says. Well considering I had the drink package you can't credit free. An apology and someone actually talking to the crew member is what I was looking for. Not simply trying to be brushed off. Additionally they do not tell you that not all drinks are covered under the drink package, if you get anything in a glass or specialty cup, they charge you $4-6 plus they do not tell you if you get these particular drinks they also charge you an additional 15% on top of that for gratuity. Lets fast forward to an excursion but prior to that lets talk about the Shopping Seminar with the on board shopping guide. They tell you where to shop and give you VIP discounts and who to ask for, well we decided to try that and see what deals we could get. Not only did they not give us a deal, they wouldn't let us talk to the person that the guide told us to ask for. When back on board, expressing this to the shopping desk team, again as there were other passengers near by they brushed us off, well that has never happened before and if you found one of us we could have tried to help. Okay but where where they as they were no where to be found when we were shopping and we were there for over an hour. Do you think they offered any additional assistance or wished to hear us out, nope. We left word at the extension for the manager and do you think we heard anything or there was any follow up or an apology? You guessed correctly. NOPE there wasn't. The Shore Excursion, one crew member told us to wait in one area, another said the our left already, another said wait in another area, needless to say we got on the tour however it was late nearly 30 minutes. We were then on with a tour guide that wasn't to enthusiastic about actually conducting a good tour. She was more concerned with selling us photos, and drinks, etc. The tour did not stay on track and thus we got back to the ship by the skin of our teeth before leaving. Granted the perk of having an excursion through the cruise line is they will not leave without you, its still the point that the tour should have stayed on track and gotten us back at a reasonable time. They also do not tell you that Royal Caribbean tours that say "scenic" means you will not exit the bus or vehicle. So all your photos are taken through the windows of tinted busses, etc. This was their justification when we went to Guest Services and they also brushed us off saying we needed to talk with a Shore Excursion Supervisor of course when we get to the Shore Excursion desk, we are told that the Supervisor was not available, everyone claims that we would be contacted by someone and yet no one followed up from any division. Again truly sad that no one wanted to listen or help. I attended a metabolism seminar at the fitness center, sounded good, they convinced you to sign up for all these things, after thinking about it, I decided that I really didn't need to spend so much money on a dieting plan when I am in good shape and can simply adjust my eating habits and drink more fluids as suggested. I ask if I can return these items that topped out at nearly $900 they said yes. I go to the center and attempt to return them and the nutritionist decides to scold me and raise his voice in annoyance interrogating me what changed from the time I attended to the time Im returning, etc. then stating it would have been nice for me to have done it earlier because I've inconvenienced him. He stated this in front of two of his colleagues. How embarrassing. And when I asked to speak with the Spa and Fitness Manger, you guessed it, she was not available. The comedian they had on board was not funny at all, not even with dry humor, even he was asking the audience do any of you find me funny at all, it was not a laugh in the house. The crew member they had open up for the comedian was FAR more funnier than the actual talent. As I've stated there were a catalyst of issues that made this trip so unenjoyable. Read Less
1 Helpful Vote
Sail Date: October 2017
We have now been on all three Royal Carribbean Oasis Class ships and found all three to be wonderful.... the best so far has been the Harmony.... but why? The shows were great, the food was above even Royal Caribbean's usually great ... Read More
We have now been on all three Royal Carribbean Oasis Class ships and found all three to be wonderful.... the best so far has been the Harmony.... but why? The shows were great, the food was above even Royal Caribbean's usually great food, the ship lovely, the music inviting, the stateroom excellently maintained and inviting, but most of all the staff was what won me over. On any ship you find great employees, hard workers, overall great service given by these folks. But, with most places of work, there can be a few folks that work on these ships who should not be serving the front lines in direct contact with the passengers. We sailed the Oasis twice this years and had encountered some of the restaurant staff who didn't seem too happy and had giving us sub-standard service. This was definitely Not so with the staff of the Harmony of the Seas. Every crew member we encountered made us feel special, were willing to help, were friendly and tried to do everything within their power to make us happy. That was what for us set the Harmony above the rest....not the newness of the ship and all the wonderful things Harmony had, but the wonderful, delightful staff of the Harmony of the Seas. Oh, by the way, if you don't want to see the captain of the ship you are sailing on, don't get on this ship! He was the most visible, friendliest, most personable captain we have every encountered. We saw him a lot! He seemed to love and enjoy his job and wanted to mingle with his passengers! The shows were wonderfully entertaining and of superb quality. Our cabin was very clean, well appointed with plenty of storage including a walk-in closet. (We had a junior suite.). The service was excellent and done willingly. The food was very good and had a nice variety. The food was fresh, well-prepared, very tasty and delicious. Read Less
1 Helpful Vote
Sail Date: October 2017
We booked with a group of 26. The ports were changed as a result of the storm and my husband and I both were sick and in bed for 4 of the 7 night cruise. We will never go to Mexico again - not even if it were a free trip! The Harmony ... Read More
We booked with a group of 26. The ports were changed as a result of the storm and my husband and I both were sick and in bed for 4 of the 7 night cruise. We will never go to Mexico again - not even if it were a free trip! The Harmony was a bit disappointing and our expectations were so high - Big let down! Thank God we paid additional for the specialty restaurants because the food was awful. The main dining area (Windjammer) was a mess. Cold food and hard to locate anything. We were both excited to become Diamond Members with Royal Caribbean but were not even acknowledge. We were forced to buy two drink packages even though we expressed that the other person didn't drink alcohol or carbonated drinks. $640 wasted. We purchased a 5 night dinner packaged but due to sickness couldn't enjoy it and were not offered a refund. Bummer! Read Less
5 Helpful Votes
Sail Date: October 2017
We chose this cruise because of the ports it offered which were Puerto Rico, St Martin and Labadee Haiti. Due to Hurricane Irma and Maria we realized that the ports would change. After Irma, St Martin was changed to St Kitts. After Maria, ... Read More
We chose this cruise because of the ports it offered which were Puerto Rico, St Martin and Labadee Haiti. Due to Hurricane Irma and Maria we realized that the ports would change. After Irma, St Martin was changed to St Kitts. After Maria, Royal decided that only certain sail dates would travel to St Kitts, Jamaica, and Labadee (which we would have preferred) and other sail dates would go to Cozumel, Costa Maya and Nassau (western Caribbean). They did not explain why certain sail dates would get eastern Caribbean and others would get western. They just expected everyone to accept it and offered no reasonable response. The ship we sailed on was an awesome and beautiful ship (Harmony of the Seas) but it alone could not make up for the lack of port destinations.However, the main dining room food was sub par. My wife and I were with 3 other couples and we were all in pretty fair agreement that the dining room food was not great. OMG, the entertainment was cheesy and seemingly thrown together. Grease was the better of all the shows and we would give it a C. The best part of the shows were the live band accompanying them. Columbus was horrible! My wife fell asleep on the ice skating show. The best meal we had was one we paid for at Sabor the Mexican restaurant. The food and service were great. We did Hibachi also and I would suggest if you are going to go on Royal against our recommendation then do not pay for the Hibachi. It is average at best and there seems to be confusion amongst the staff regarding what is included in the prepaid price. You will not be able to say that you were not warned! Read Less
Sail Date: September 2017
Took cruise with family, group of six and was very disappointed with change of ports at the last minute. Ended up going to Mexico, and Nassau, which are not very fun ports, and had been there a million times, taking our children. Had ... Read More
Took cruise with family, group of six and was very disappointed with change of ports at the last minute. Ended up going to Mexico, and Nassau, which are not very fun ports, and had been there a million times, taking our children. Had wanted to explore other ports the Caribbean, but ended up in the same old ports. Understand, weather plays a factor, but for the expense of the cruise, we were given substandard ports of call in exchange for original destinations when other ports; that would have been of higher interest were available to see in the area. Each port we went to had two Carnival cruise ships (which I would expect). Quite a bummer. In the past we took those same Carnival ships with our children, so was very disappointed to find out last minute that we were going to those ports. Also have to add that we had an outside balcony room, and the bathrooms were itty bitty; could barely move around. Should have allowed more room when designing room layout Read Less
8 Helpful Votes
Sail Date: August 2017
Not up to expectation as promised on ads. Ruined our wedding anniversary by giving us a cake at the exit door, when we were about to leave the main dinning area. Staff forgot that it was our wedding anniversary surprise booked in advance. ... Read More
Not up to expectation as promised on ads. Ruined our wedding anniversary by giving us a cake at the exit door, when we were about to leave the main dinning area. Staff forgot that it was our wedding anniversary surprise booked in advance. Deck 3, the main dinning room cook was unprofessional, puts too much salt in vegetarian food.. Buffet Deck 16 waiting time was more than 25 minutes and then we had to go in circles 2 to 3 times before we could find an empty table and chair. Floor was too slippery and we saw guests falling. Watch for slippery floor and make sure you buy travel insurance. Main Dining and Buffet lacks vegetarian varieties. Should keep vegetarian food separate from the meat dishes in designated areas to avoid food allergies. AQUA SHOW was repeated everyday and last 2 days of shows were cancelled due to technical problems, then showed movies instead. There was no professional artist on cruise. All the shows were performed by the staffs I would rate this ship at 2.5 star rating. Worst Experience Ever! Read Less
8 Helpful Votes
Sail Date: August 2017
We have been cruising for about 19 years. We've done Carnival, Norwegian and Royal and by far we loved Royal because it was a classy ship. But apparently the ship is larger but everything else was mediocre. Staff-was always ... Read More
We have been cruising for about 19 years. We've done Carnival, Norwegian and Royal and by far we loved Royal because it was a classy ship. But apparently the ship is larger but everything else was mediocre. Staff-was always attentive and courteous on prior cruises...not this time, they were aloof and fake...unhelpful...their mannerism was like they did not want to be there...they treated all cultures the same, bad.... Activities-since the weather was overcast a few days, the activities were lacking because there are not enough enjoyable FREE activities on the ship to keep the customers engaged. Bingo-was $40 for one card; preposterous Food-Windjammer was a great location in the pass that our group would meet up at and laugh and talk for hours. Now you have to leave because they shut down the entire place. In the past they would leave a certain section open with a few items to snack on until the next meal was being served. If you are not there by 9:30pm, you are out of luck to eat. After hour food selections are scarce; pizza (that's it). I really appreciate the architectural genius that goes into the design of the Royal ships, but to start to slack on the integrity of the character of the Royal line is not acceptable. I want to leave a cruise bragging and telling everyone that they have to experience what I just experience. Unfortunately, I can't do that...please take under advisement that we love the Royal line...we are Emerald status, but none of that means anything if for the price of the package, the service and travel is substandard. Read Less
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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