Sail Date: May 2018
Overall, the ship was amazing! My wife and I had gone on 3 Norwegian cruises where the largest was the Getaway at 160,000 aprox. Tons whereas the Harmony of the Seas is over 220,000 tons so it was substantially bigger. I was looking for a ... Read More
Overall, the ship was amazing! My wife and I had gone on 3 Norwegian cruises where the largest was the Getaway at 160,000 aprox. Tons whereas the Harmony of the Seas is over 220,000 tons so it was substantially bigger. I was looking for a more grande and luxurious experience and I found that on this Royal Caribbean ship. NCL was awesome too and includes way more perks such as free alcohol beverage package and specialty dining but their rooms are more expensive so it kind of all evens out at the end. We went to Nassau, Bahamas, Charlotte Amalie, St Thomas and Basseterre, St Kitts. The Bahamas has the clearest waters in the world that I have seen out of 10 tropical countries. It was raining so we went to Saunders Bay instead of Cable Beach where all the big hotels are to get a hotel day pass for about 45 dollars each. Saunders was free and only had to pay 1.25 per person per way. St Thomas has beautiful waters too. We went to Emerald Beach not far from the cruise port than Magen’s Bay that everyone goes too. Emerald Beach was kind of small and Magen’s Bay was too packed although everyone loves it, I did not find the water that clear. If I was to go back, I would go to Lindquist Beach/Smith bay but no one would take us there as its on the other side of the island but after watching YouTube videos, the water looks awesome. Next I would go to is Trunk Bay but you have to take a ferry to St. John but that is another country to add to the list! St Kitts I found that the water was more wavy/choppy, there was not any good options for hotel day passes and the water was not as clear so we booked mini speedboats and snorkeling tour! The speedboats were awesome but during snorkeling we did not see that much variety of fish or other species that they claimed. I even left my GoPro in the mini speedboat and one of the guys leading the tour found it and gave it back to me. I am so thankful! ***One of our favorite things about the ship is that there was really no lines anywhere! Cabin – Excellent - Our balcony ocean view room was awesome. I loved the separate closets, outlets near the bed and dual track curtain system on balcony so it crosses over and it doesn’t let the light in! Dining - Very Good - For dining, we both eat a vegetarian way of eating and after calling Royal Caribbean before our cruise they put it in the system and each server who served us already knew what to talk to us about for meal options. The servers at the speciality restaurants were amazing and so was at the main dining. I did tip each of the 4 nights we were at a specialty dining restaurant although I do feel bad we didn’t at the main dining as there really isn’t a way as at the specialty dining they give you a bill and you can add more of a tip if you want even though we all pay gratuities separately. Embarkation - Very Good - Getting on and off the ship was a breeze. The ship was beautiful! Enrichment Activities – Excellent - There is so much to do on the ship compared to the Norwegian cruises we have been on, the next one we want to go on is Mariner of the Seas which has some things that that the Harmony doesn’t have like the Sports bar that the Symphony has and the Skypad feature similar to one of the features on the Anthem of Seas. Also, has laser tag that the Symphony has. Entertainment – Excellent – Every show was awesome, always found seats! Book before you go on the cruise! Fitness & Recreation - Very Good – Gym was kind of small but we played basketball on the court before anyone else as it opens at 8am! Onboard Experience – Excellent - ***One of our favorite things about the ship is that there was really no lines anywhere! We heard numerous times it was a packed ship, but no lines in the restaurants or shows or pools or even the buffet! There was a small line to wash your hands at the buffet or small line to go on the water slides but no more than a few minutes. Also, we always found great seats at the shows and were barely there 15 min early before the show. Even the water show, the fine line we got there right when it started and still found seats! Public Rooms – Excellent – Everything was so clean! Service – Excellent – We did not encounter one problem. Everyone goes out of their way to help you! Shore Excursions - Excellent – We only did one in St Kitts, we booked mini speedboats and snorkeling tour! The speedboats were awesome but during snorkeling we did not see that much variety of fish or other species that they claimed. I even left my GoPro in the mini speedboat and one of the guys leading the tour found it and gave it back to me. I am so thankful! Value for Money – Average – I don’t really ike you have to pay for alcohol package and specialty dining where Norwegian Cruise Lines includes it but their rooms are more pricey so it kind of all works out. We ended up paying close to 4500 including flights and everything, but we loved our experience! Read Less
Sail Date: May 2018
This cruise started off as a friends and family cruise. It ended with just a mother and daughter cruise. First, let me state I loved this ship it has something for everyone. The first two day it was cloudy and rain, but we made the ... Read More
This cruise started off as a friends and family cruise. It ended with just a mother and daughter cruise. First, let me state I loved this ship it has something for everyone. The first two day it was cloudy and rain, but we made the most of it. My room was 11727 Standard Broadway view. Food: was good but they need to give better variety it seem to be the same lunch and breakfast everyday. Overall the ship was amazing it was so much to do. It will take you a couple of days to understand the layout of the ship. The shows headliners brought back some great memories the tenor who preformed was a show stopper. We sailed with a full ship it didn’t feel overwhelming. Staff was amazing loved our MD staff they when above and behind. Every meal they learned what we like and made sure it was at the table when We arrived. Read Less
1 Helpful Vote
Sail Date: May 2018
We flew to the US specifically for this cruise. Extremely disappointed. Service was non-existent, we were constantly made to feel as an inconvenience in the main dining room and Chops Grille was terrible with service and food. We were left ... Read More
We flew to the US specifically for this cruise. Extremely disappointed. Service was non-existent, we were constantly made to feel as an inconvenience in the main dining room and Chops Grille was terrible with service and food. We were left standing in the middle of the dining room while we waited for a table as there was no organisation. The food was so disappointing, some food was inedible and had to be sent back. Each time I dined in the main dining room I left hungry. Having a different server each time made for poor service and they seemed uninterested and didnt want to be there, until the last night when the whole atmosphere changed and they asked us to rate them 9 or 10 on the survey. Chops, we were a total inconvenience to them. I had dined at this restuarant on the Explorer and couldnt wait to do so again, and the food was terrible, my partner and I both ordered 16 oz steaks and mine was the worst steak Ive ever been served. The server came with the gravy and just slopped a small amount next to my steak didnt even ask how much I wanted. The steak was full of fat and gristle and I was so upset by this and the poor service. The table server barely had time for us and when I was speaking to him he just walked away whilst I was speaking. I had the wedge salad and it was just thrown on a plate. The lack of service and care in chops was incredibly disappointing. There were no pool chairs available the majority of our trip. Passengers left towels and belongings on pool chairs for hours on end which was highly annoying as there were signs saying there was a 30 minute limit but nothing reinforced by RC. Because of this I didnt even get a swim in the pool, or use the slides because there were kids everywhere. The ship was ruled by kids. We spent the last 2 days of our cruise in our room because we couldnt find anywhere else to sit in the ship, watching the terrible TV. Everywhere was packed and the noise was unbearable so much different types of music being played and all so loudly. Vince in Wonderland was great, exceptional service and set the whole scene for the restaurant, and Edra (dont think thats how you spell it) took care of our room was awesome. All in all, the ship and the team were a massive let down, no one bothered to acknowledge us on the ship, and a waste of our time and money. We had sailed last year with Explorer and it was exceptional. Wont be sailing with Royal ever again. So upset and disappointed. Entertainment on the ship was terrible also, we walked out of Grease and the Tenors as they were so boring. And couldnt get into much else because it had to be booked and most was booked out on the first day. The whole cruise was a massive let down Read Less
Sail Date: May 2018
To be fair this cruise departed Ft. Lauderdale when TS Alberto was in the GoM. Many activities and areas were closed Days 1 - 4. It seemed the crew followed that lead. Only on Day 6 - 7 did it become a good cruise but clearly way over ... Read More
To be fair this cruise departed Ft. Lauderdale when TS Alberto was in the GoM. Many activities and areas were closed Days 1 - 4. It seemed the crew followed that lead. Only on Day 6 - 7 did it become a good cruise but clearly way over crowded. Our first RCI cruise. Bad luck or the future of mega ship cruising? So where do I start? Pools at 4x capacity, spas at 2x capacity. Pools were absolutely filthy after Day 2. No discernable filtering or cleaning of pools and spas. They just block off the pool or spa and recirculate the water for "cleaning". Dirty scum bubbles in spas after Day 1. There was no chlorine smell (free chlorine) from pools or spas after Day 1. What that means is the water is unsanitary, filled with germs and bacteria from guests. I witnessed only one 'drain and fill' cleaning in the Solarium, ergo, they do not have or do not use spa filters. The greasy, scummy bubbles on top of the spa water after Day 2 attest to this. Greasy Windjammer floors for Day 2-3. Complained to crew member on Day 2. Cleaned only on Day 4. At sail away the Captain bragged about 6200 pax at start of cruise. Then there's an industry award for fuel efficiency prominently displayed. At one island departure I witnessed an elderly woman clutching her chest being put on a stretcher and hustled into an ambulance and evacuated. It caused a 45 min. departure delay and a crew member screamed at dock crew to hurry up and clear the docking equipment. Gotta maintain that fuel efficiency rating ya know. Food was bad Days 1 - 4. Who-the-heck puts green and black olives in beef stew? Daughter said Carnival Paradise food was better (!!). She said it had more food for kids. She said most of her food tasted like "cardboard". A kid right, so I checked it. She was right. How do they even do that? How can you make Mac & Cheese tasteless unless the cheese is complete junk? The worst was a chocolate strudel cake which had chocolate syrup on outside and the black cake was not flavored. I joked, what like it's just food coloring to give it a chocolate look? I went and got one to test. She was right again. The cake wasn't even sweetened. Only the chocolate syrup and Oreo crumbs on the outside had flavor. Another piece of decorated cardboard. The advertised dining times in the Cruise planner were cut short at several venues via posted dining times displayed on a stand outside or on a chalk board. The posted times were always shorter than the Cruise Planner's advertised times. On Day 3 we showed up for dinner to Solarium Bistro at 7pm in dress casual (pants for me, dress for daughter). I could not make reservations due to my daughter being 9 y.o. Restaurant was 2/3rds empty and several groups had young children and grownups with shorts. We were turned away due to no reservation and told to come back an hour later. Tell that to a hungry 9 y.o. After that we just did the Windjammer for dinner. We could find the good dishes and stick with them. Not surprisingly, when we found good dishes or desserts they were usually gone if we returned for seconds.. At the one dinner we did in the Grande MDR my medium rare lamb was rare to raw. I won't eat raw meat so half the lamb went uneaten. Other than that the Grande was ok. Service was average. We skipped dessert and went to the Windjammer from then on. Breakfast at the MDR was crazy over-crowded. There were no cereal bowls for my daughter's cereal. I had to wait at the cereal station for 10 minutes for a cereal bowl to come out of the dishwasher. The attendants were conciliatory and seemed depressed. You could tell they realized the ship's design set them up to fail with this many passengers. I did not complain as by this point I could see the ship was not engineered to handle this many passengers with any semblance of dignified service. The only show we were able to attend was Columbus due to booking it 3 months out. 3 weeks out I tried to book other shows (ice skating, aqua theater, etc.) but no reservations were available. Daughter had to wait until Day 6-7 to do the Flow Rider and Rock wall since both were closed Days 1-3 and the lines on Day 4-5 were way too long (sunburn and dehydration). I could go on and on and on but I'll just say this ship does not work over I'd say 4,000 pax. It was clearly NOT designed for full capacity. Everything was out of whack and the crew was overwhelmed. I will never book another Oasis class cruise unless it is half empty. And probably not even then. Crew was over worked, and stressed as evidenced by many with bags under their eyes and long faces. I saw crewmembers working multiple venues, even one who had broken her wrist on the cruise. Only the cabin attendants appeared to had efficient routines and did not seem over-worked. We locked ourselves out of our cabin one time. Another room attendant who did not have a key to our room called our room attendant via radio explaining we needed the room opened. Our room attendant refused. She had to get maintenance crew to let us in. I called the ship's customer service several times for inquiries but the phone was never answered. Just put on hold. I'd place it on speakerphone and after 10 min.s hangup. On Day 3 at breakfast time, waiting for the daughter to wakeup I considered ordering room service and having breakfast on our balcony. I Kid-You-Not, no more than 5 minutes later a bunch of water splashes down over the front of our balcony onto the railing, table, foot rests and chairs. Good thing I didn't order room service. Later that day our TV has message that tomorrow the ship will be washed and to avoid the balcony. Well, that went on for 3 days, always starting at breakfast. Couldn't they have picked a better time? Yes, they could have. All in all this was a very poorly managed ship and cruise. Poor efficiency and bad facilities. Who the Heck designs a pool for a cruise ship with a filtration/cleaning system which can only handle 21 ppl in the pool? We consistently counted over 80 ppl in the pool water. Can you say e-coli, gardia, etc.? I would not allow my daughter in the pools after Day 3 or in the spas after Day 6 and then only the Solarium spas. Days 7-8 we avoided even the Solarium spas after getting briefly ill on Day 6 following being in a Solarium spa evening of Day 5. It took double zinc supplement to send that away. We were the only ppl I saw showering before entering spas and pools. How dumb can ppl be? And how dumb can a cruise line be not to know how dumb their passengers are going to be and account for it? IMO only the suite customers had a good cruise due most in part to separate, superior facilities, dedicated attendants and block-booking of reservations for their use in restaurants and shows. What does that make regular cruisers? It makes them Steerage Class. Welcome back to the 19th century's style of cruising. I'm giving RCI one more chance on the Brilliance in October to see if it was a ship thing or just how they run their ships. But seriously, the Carnival Paradise, a 20+ y.o. ship, has better service, a MUCH cleaner pool, friendlier more helpful, more considerate crew and routines. We never had to make reservations to get into shows or restaurants and their up-charging no where near the Harmony's. No more Oasis class for us unless they're at half-capacity! Poorly designed, poorly executed and poorly managed ship. Inefficiencies and bad routines everywhere I looked. And for what, a Steerage Class cruise at 2.5x the cost of our Carnival Paradise cruises! Read Less
Sail Date: May 2018
I loved Royal Caribbean and I wanted to love this cruise, but they made it impossible. They couldn’t get out of their own way! Restaurant reservation hours were 9-4, but they would let the phone ring until it hung up on you, dirty ... Read More
I loved Royal Caribbean and I wanted to love this cruise, but they made it impossible. They couldn’t get out of their own way! Restaurant reservation hours were 9-4, but they would let the phone ring until it hung up on you, dirty dishes left in my children’s state room from prior guests, ship staff changing my schedule and inserting activities in the middle of my dinner, dining room staff leaving us in a busy walkway instead of taking us to our table, the list goes on and on. The specialty restaurants were outstanding as was the entertainment. The ice show was particularly amazing. The ports of call and the variety of excursions were ample. It was a cruise so it wasn’t bad, but it was no where close to what i had come to expect from Royal Caribbean. I was a Royal Caribbean loyalist but I’m thinking I need to try out another line. Read Less
Sail Date: May 2018
POOLS: Three tiny pools with literally thousands of people packed around them. By the end of the cruise the pools were so gross (assuming from all the people and urine in them) that we decided not to even go in. FOOD: The dining was ... Read More
POOLS: Three tiny pools with literally thousands of people packed around them. By the end of the cruise the pools were so gross (assuming from all the people and urine in them) that we decided not to even go in. FOOD: The dining was good for the first two days, then the menu got old REAL fast. Each night, the menu had all the same items except for two options that changed. We felt like they have decided to push everyone out of the free dining areas and into the expensive "Pay to dine" specialty areas. I don't understand why the prices of the specialty diners are so expensive? Shouldn't they be discounted when there are other food options for free and we've already paid for them? ENTERTAINMENT: Entertainment on the ship was good, but you literally had to book them within the first two hours of boarding the ship or all the good time-slots were taken. We ended up having to do three shows on the same day in order to be able to experience them all, and then three of the nights we didn't have any sort of show to see. EXCURSIONS: Bahamas was so run down and had so much construction by the beach we went to, it wasn't even enjoyable. St. Thomas had a ton of damage as well and our snorkeling adventure was mainly looking at dead coral and fish that look like they could've been in fresh water - boring and non-colorful. St. Kitts we did the zip-lining and ONE person before I was supposed to go, the zip-line stop restraint broke while he was stopping and it snapped up, hit him in the back of the head, and knocked him out cold! We had to wait there for a good 20 minutes, and then they said "go ahead, it's safe now" and I had to zip-line right after that. I definitely didn't feel very safe. Read Less
Sail Date: May 2018
This was our first cruise and it certainly did not disappoint. Harmony exceeded all of my expectations in all different areas. I was a little apprehensive about cruising because I had heard many different opinions and experiences and I ... Read More
This was our first cruise and it certainly did not disappoint. Harmony exceeded all of my expectations in all different areas. I was a little apprehensive about cruising because I had heard many different opinions and experiences and I was unsure about the possibility of getting seasick. Never did my husband or I feel seasick at all- he never took anything and I took one single dose of dramamine right before we left port in Florida but not again for the rest of the trip. Embarkation and disembarkation went very smoothly and quick. It was a much simpler process than going through customs at an airport after being out of the country. Pros Food and service in the main dining room was awesome every night thanks to Yanti and Roy. There are so many free options for food throughout the whole day that you will not go hungry at all! Bartenders and waitstaff by the pool were constantly walking around offering to bring drinks to you. They were always friendly and personable while taking orders and making drinks. Roel and Natasia stood out by the sandbar! Entertainment- theres SOOO much to do that there's no way you could ever be bored on this ship. Whether you feel like watching a show like Grease or The Fine Line or just hanging out in the pub or karaoke bar it was always a great time! Schooner bar was fun and a nice way to end the night! Cons The wait for the elevator at times was a little long especially during prime times such as getting off the ship at a port soon after docking and dinner time. Most bars and music stop around 1 AM so unless you want to attend the dance clubs, special dance club events or the casino there wasn't much else to do. Read Less
1 Helpful Vote
Sail Date: May 2018
Overall, I was very impressed with this ship. The décor is more modern and everything seems updated from Oasis and Allure. I wasn't sure it would make a difference, but we LOVED the water slides. Also, the sports pool on this ship ... Read More
Overall, I was very impressed with this ship. The décor is more modern and everything seems updated from Oasis and Allure. I wasn't sure it would make a difference, but we LOVED the water slides. Also, the sports pool on this ship is adults only and we really enjoyed that. The service in the bars was outstanding. Embarkation and disembarkation were a breeze and possibly the smoothest we've had on any trip. My major complaint is the food in the Main Dining Room. We are fairly simple and tend to stick to the MDR for dinner since it is included in the fare. While the service was very good, the food was the worst I've had in the MDR on any cruise. The menu lacked variety and the cuts of meat were of such low quality I was shocked. The steak I received was incredibly thin and grey in color. This wasn't a bad piece I received, but was consistent in what I saw each night as it was the standard Strip Steak staple offered each night of the week. If you want any type of quality beef, I suggest you go to another venue. The chicken and salmon dishes were the only ones that were decent. I have felt the quality of the MDR food had dropped since the major push for specialty dining was made a few years ago along with the addition of Coastal Kitchen, but this was a new low. Overall, great cruise and great ship. Read Less
Sail Date: May 2018
We were disappointed in the following: 1. The adults only solarium area on the ship had kids in it all the time. We even said something to someone and their response was “well as long as their parents are with them they will be ... Read More
We were disappointed in the following: 1. The adults only solarium area on the ship had kids in it all the time. We even said something to someone and their response was “well as long as their parents are with them they will be fine”. Very disappointed. We came without our kids so we didn’t have to deal with them and the only adults only place allowed kids in there 2. There was supposed to be no smoking allowed on the room balconies. We booked a balcony to be able to sit outside and enjoy the evening and morning and we had someone smoking out on their deck all the time. We even told someone about it and nothing was done about it. 3. First day on the ship we tried to book shows and diners and all we got was that everything was booked. How are we supposed to book things if everything says it is booked But we could go down and wait in line for 30 minutes to see if we can get it. If they had room, they why couldn’t we book a time. Very disappointed 4. Only one pool for adults and it was packed. The pools say a limit of 21 people in the pool and there was way over 50 constantly. Why have rules if they don’t get followed ! 5. Your staff was not very friendly 6. There was a flood in one of the rooms next to ours. They had to move 3 people. However they didn’t move us and we had to deal with the horrible smells coming from the hallway. It was nauseating. Read Less
Sail Date: May 2018
I have cruised on Royal Caribbean for a number of years now and they are the only cruise line I will go on. The restaurants and food are always great and there has never been a problem on any of the ships. The staff is always very friendly ... Read More
I have cruised on Royal Caribbean for a number of years now and they are the only cruise line I will go on. The restaurants and food are always great and there has never been a problem on any of the ships. The staff is always very friendly and no matter what time of day you see any of them they always greet you with a smile and are willing to help with whatever you need. The ship is always kept clean and the cleaning crew makes sure to stay on top of that during the entire cruise. The overall experience was great and the group is already talking about planning the next one. I would highly recommend this ship or any of the others that are in the Oasis category. It's hard to believe you are on a ship when you're out to sea and walking around enjoying everything that the ships have to offer. Read Less
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.1
Entertainment 5.0 4.4
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 4.0
Service 3.0 4.3
Value For Money 4.0 3.9

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