46 P&O Australia Pacific Eden Cruise Reviews

We had chosen to sail on the Eden for the sheer reason it fell within Children school holidays and general work commitments...you could almost say the stars aligned. So the anticipation of the trip was electric and traveling to Isles of ... Read More
We had chosen to sail on the Eden for the sheer reason it fell within Children school holidays and general work commitments...you could almost say the stars aligned. So the anticipation of the trip was electric and traveling to Isles of Pine and other islands was going to be the highlight for the family. We were told early on that the there was mechanical problems which was going to cut 2 islands out of our trip the 2 better islands which absolutely ruined the entire holiday along with terrible air conditioning through out various parts of the ship as well as our cabin. Further more due to the mechanical issue we were on the water for almost 5 days, which meant 2 days more than expected on the ship that we did not expect and stuck doing the same over and over, but what is disappointing the most is that I and many other passengers believed that the problem was apparent prior to our embarkation which is down right deceitful. I will be investigating. Who knows when we will get an opportunity to travel again to those islands. Read Less
Sail Date October 2018
Apart from one restaurant, dining is ‘food hall’ standard at best. Fatty, overcooked, unappetising, food, luke warm on cold plates and in some cases inedible. Nothing ‘fresh’ or nutritious. Been on many cruises, this was first one ... Read More
Apart from one restaurant, dining is ‘food hall’ standard at best. Fatty, overcooked, unappetising, food, luke warm on cold plates and in some cases inedible. Nothing ‘fresh’ or nutritious. Been on many cruises, this was first one ever that I’ve lost weight!! Musicians in the bars etc below the standard of our local RSL and buskers in the mall. Played like they’d never been together before, didn’t even know the words! Good points - destinations in PNG were inspiring. On-board stage entertainment team, cruise director/ assistant cruise director excellent. Also vast variety of fun activities on sea days. On this experience, will never cruise P&O again - I’ll stay with Royal Caribbean Read Less
Sail Date July 2018
we decided to take my mother on the Elvis cruise departing Sydney Friday 1st June 2018 and everything was a nightmare. Poor weather meant the cruise was delayed which was understandable but we were delayed at first from 12 until 2pm and ... Read More
we decided to take my mother on the Elvis cruise departing Sydney Friday 1st June 2018 and everything was a nightmare. Poor weather meant the cruise was delayed which was understandable but we were delayed at first from 12 until 2pm and then 8pm and stuck in a terminal with hardly any seating available, as another ship was also delayed. My mother is almost 80 and I had to beg for a seat and many others were also in this position but no apologies were offered and no offer of any refreshments for people waiting for hours. The weather was horrific most of the ship suffered seasickness. The food was disgraceful nothing fresh the only fruit offered were of poor quality such as honey melon that was rock hard and everything else tasted like it was from a packet and very processed , Breakfast was by far the best option. Most of the time you had to wait for tables and the main coffee lounge at the New Zealand Icecream palour was over a 20 min wait for a coffee. The staff at the bistro area were rude and hardly smiled even though customers thanked them they just slopped the food on the plates. The attendant to our room was by far the best part of the cruise as he was attentive and polite , The entertainment was average and only a few activities were available. I heard so many people complain about this cruise it was by far the worst trip I have ever taken Read Less
Sail Date June 2018
First cruise ever and what a disappointment it was. Started as soon as we got to our room we paid extra for a suite didn't realize a working toilet was extra. Rang housekeeping 3 times to get it fix and someone showed up 24 hr later. ... Read More
First cruise ever and what a disappointment it was. Started as soon as we got to our room we paid extra for a suite didn't realize a working toilet was extra. Rang housekeeping 3 times to get it fix and someone showed up 24 hr later. When the boat was in port or travelling at low speed there was the worst vibration in the room so bad that you could not sleep at night. Life boat drill was just as bad, crew sent us the wrong way, PA system not working. some of the lifts where broken the food in the pantry or restaurant was bland and had no tast had breakfast in the room on morning ordered the big breeky,stone cold not even a hint of warmth. condom on the pool deck from the night before and this was about 12 pm the comedy show was excellent sadly the boat has passed it use by date and needs to be given to the refugees FIRST AND LAST CRUISE WITH P&O Read Less
Sail Date February 2018
Cruise in a Quad share room On the Pacific Eden in 2017 Perth to Margaret River 3 day cruise. It was either 12/5/17 or 22/6/17 We chose this cruise as they advertised a special deal for a quad room. I made many enquiries by email and ... Read More
Cruise in a Quad share room On the Pacific Eden in 2017 Perth to Margaret River 3 day cruise. It was either 12/5/17 or 22/6/17 We chose this cruise as they advertised a special deal for a quad room. I made many enquiries by email and by phone and was lead to believe we would have a quad room i.e. double bed and 2 Pullmans to sleep 4 of us - me, my wife, daughter and grandmother. When boarding and going to the cabin, we were surprised to see 2 single beds and no Pullman beds at all in the cabin. I immediately went to the service desk and they tried to say that it sleeps 4 in the cabin on the bedding provided. My argument went no where with them. My wife and grandmother did not proceed with the cruise. The service desk staff including managers did not listen or offer any alternatives and left us with a bitter taste of resentment for P&O cruises that will never be recovered. This was the worst customer services we have ever experienced. The food on the trip was apauling and entertainment less than expected for a family. It is a very old ship and needs major renovations, like most of the P&O cruisers. I would rate P&O as the worst cruise line we have experienced in our many years of cruising. It is about as good as the backpackers ferries going to the greek islands. My advice is "Don't Do It", you deserve better than this! Read Less
Sail Date January 2018
6-24 August. Leaking old ship poorly maintained. During the voyage constant leaks could be seen coming from overhead Water Tanks (so we were told). Drying machines and buckets were placed in hallway (Deck 9) We were told some cabins had ... Read More
6-24 August. Leaking old ship poorly maintained. During the voyage constant leaks could be seen coming from overhead Water Tanks (so we were told). Drying machines and buckets were placed in hallway (Deck 9) We were told some cabins had damp carpets which they were trying to dry. On route to Komoda Island 16 th August the ship suddenly lurched to port (mid morning)causing concern to many passengers. The ship scraped along a coral reef so passengers were told. In the Waterfront Dining area we were finishing breakfast, suddenly cupboards and shelves were opened and china and utensils flew across the floor. Staff appeared from the galley, and started trying to sweep the broken china together. All looked very shocked, along with many passengers finishing their meal. There was a poor follow up P.A. about an hour later with an explanation “ the problem was caused due to an outgoing tide and the narrow channel the ship was in”! Constant maintenance, painting, welding etc. caused the walking deck (deck 6) to be blocked off in places. The Pantry eating area (deck 11) had water from the adjacent swimming pool wash into the food area when the ship leaned over suddenly. Read Less
Sail Date August 2017
Just wanted a short break with friends.First morning we sat down to eat at the Pantry and were next to 5 Asian ladies whom we noticed 2 of them vomiting into plastic bags. Were mortified and left straight away. Didn't seem to be ... Read More
Just wanted a short break with friends.First morning we sat down to eat at the Pantry and were next to 5 Asian ladies whom we noticed 2 of them vomiting into plastic bags. Were mortified and left straight away. Didn't seem to be anyone in charge to speak to. Definitely not enough people to clean tables after eating.Supposed to go to Kangaroo Island which didn't happen so very disappointed with that.Bathrooms in the balcony rooms not up to standard although our steward very nice.The Japanese restaurant was the highlight of the trip as was the comedian. My friends husband 1st to get sick and down to hospital.Next morning getting off lots of people saying needed to get home as were feeling sick. I got sick when got home, then my friend and then my husband. Needed the doctor and lasted 4 days with me and almost into hospital. We knew of another 4 people on the cruise that got sick as well as they lived near us.Have travelled on Princess cruises without a hitch but will never set on a P&O liner again. Was terribly disappointed and a total waste of money. This liner needs to be docked and cleaned properly before it gets worse. Read Less
Sail Date February 2017
I have seen many negative reviews so what are P&O doing about these? It was a last minute request from my partner to spend time together and since we had a fantastic experience on the Pacific Jewel 3 years ago she suggested that we ... Read More
I have seen many negative reviews so what are P&O doing about these? It was a last minute request from my partner to spend time together and since we had a fantastic experience on the Pacific Jewel 3 years ago she suggested that we repeat the experience. The Eden was the only ship for the time that my partner could get leave to travel to Aus to meet and go cruising. Entertainment on board was good with a couple of comedians and the staff performance. The staff were excellent. The captains voice was confident and evident though we did not see him. We did not need to but on all the other cruises this was the case. I think he was helping the executive chef find the elusive spices and herbs. This brings me to the food. On the Jewel we did not have a bad meal on 13 night cruises. I have been on 8 cruises including Fairstar the fun ship and I dare say the decor then reminded me of the Eden now. A bit harsh perhaps but this is no garden of Eden. Torn curtains in the cabin which needed to be laundered at the very least though I fear they may have disintegrated in the process. But back to the food because I kept going back on the ship in case there had been an epiphany but alas this was not to be. I completed a survey which had been placed on the table one evening which elicited a response from the crew. Could I please explain my concerns to the executive chef? Of course it would be my pleasure. Chef will come to our table. Good I will attempt the desert. Chef will meet you at the exit after dinner. Good it will give me a chance to finish this delicacy without interruption. Sarcasm is from my mothers side of the family. I waited at the exit and informed the staff. We will get chef. Approximately 10 minutes later chef was still missing along with the spices and herbs. I do hope they find them safe and well. Sous chef appeared and was more interested in offering me a meal in Salt Grill by Luke Mangan. Since we could not get a booking at Angelos and only an 8:15 at Dragon Lady on the final night was arranged, this would be great. Wine and sparkling mineral was on me and they even charged me for the water though I had a refreshment package. Another less than desirable purchase. I will expect a refund for the water. An explaination provided was that the kitchen on Eden is smaller than Jewel. I have eaten better quality and tasted more exciting food cooked on a 1 burner stove on a sidewalk. Another reason was the menu had changed. Yes it had and it was not a change for the better. All these experiences were in the Waterfront. In the Pantry they made a lovely roast and Yorkshire pudding. I am not English so I found it novel and enjoyable. They have curry. Thank goodness. That will have flavour. Three different curries all with the same flavour. If bland is a flavour. 40 Minutes before breakfast ends they are not frying eggs. Oh well yesterday it was the bacon so why not the eggs turn today? Chipped crockery in the Dragon Lady was surprising, not really, since this is a smaller dining room. Two pieces so it may have been the look that they were working towards. Shabby. Not chic. All meals we were told are prepared in the same kitchen? Salt Grill was excellent but why do I need to pay $39 per person when with a little more effort they could serve the same in the Waterfront. Silly me then I would not go to Salt Grill. Angelos and Dragon Lady cannot cater for all guests and since there is no surcharge why could all guests not be able to chose from that menu while sitting in the Waterfront? All the food comes from the same kitchen and I can only assume are being prepared by the same staff. Meals in the Waterfront seem to have been waiting for a victim for hours under the harsh Australian sun. The sauce had dried at the edges and the fish was dried throughout. I looked at my shoes longingly but thought I would look a fool walking out of dinner wearing one small fish on one foot having eaten a perfectly good shoe. The ship is old and tired. I have seen ramblings somewhere that it had been refitted recently. I hope they artanged a discount because they should have or did they just tart up the public areas and hope that the lights did not work in the cabins and you would not notice. Our cabin came with a sauna. Bet you did not see that advertised. We did not ask for one and we had no choice in the matter. We had one and that was the end of it. If you had a shower then stepped into the cabin there was little difference in the temperature. There is zero ventilation in the bathroom and the little airconditioning that could, would not. So we stepped from the shower into the sauna which used to be the cabin. The best thing to do would be to go to dinner while the room cooled down. Perhaps they will have something exciting on the menu. They should by now. If the dinner is not exciting I might fall asleep because I keep getting woken by the loud clanging of metal on metal whenever we crest a swell or bottom out in the trough. Could be a loose anchor. Or the spice rack. Reminder not to get a cabin up the bow in future. It wasn't a problem the last time. Perhaps they are extending the kitchen out the front but they could chose a better hour to do the work. They do need a bigger kitchen. But Luke can cope in the current one just fine. I am very easy to please. In the last 30 years the palate of the average Australian has matured because of our diverse culture. To claim that food is bland to cater for this palate is an insult. Yes there will be some who cannot and do not enjoy food with a little more flavour but why P&O do you think that we should all be offered the same? It seems that the Pacific cruising grounds are in demand and this demand is now being met with the introduction of older ships like the Eden. Why then could they not be to the same standard or has the standard on the Jewel dropped to this level as well. The Jewel is an older ship I am aware but there is a difference in quality. Even the crew admit this. But sir this is a smaller boat. Size does not dictate quality. We have 4 banks and now it looks like our options for cruising are diminishing as well. Since Carnival is the parent company are they aiming at different market segments for their different cruise lines? I guess it will be land based holidays or a trip overseas to try one of the other cruise lines because I will not endure another Eden. Not unless I want my teeth whitened, or a series of Botox injections. They can keep their refreshment package as well. They kept adding charges to my bill for refreshments despite me showing them the refreshment sticker on my pass. I would then have to line up at reception to have the charges deleted. But only after explaining why I thought I should not be charged twice for the drink I consumed. 'Sooooo....what do you want me to do about it?' I suggested deleting it as had been done the previous night. 'Oh...ok...but I don't have the authority'. Why not link this information regarding the package that customers have purchased and have the POS system take care of it? Final Suggestion P&O, a trip following the spice route. We can use those other ships. But don't expect me. I think I am busy that day. Read Less
Sail Date January 2017
I choose this cruise for my sister's 50th birthday and New Year's Eve. As soon as we got on the ship we felt it was not as welcoming as cruises we have been on with Princess Cruises. I sailed with P&O in 2006 & ... Read More
I choose this cruise for my sister's 50th birthday and New Year's Eve. As soon as we got on the ship we felt it was not as welcoming as cruises we have been on with Princess Cruises. I sailed with P&O in 2006 & 2010 and we enjoyed ourselves immensely and I find it incredible that the standard has dropped so much. The cabin was okay but I had to complain about the poor air conditioning in 3 of the rooms as we had a group of nine to celebrate the birthday. That was sorted but on deck 8 where all of the entertainment occurred on quite a few occasions it was unbearably hot. I complained and was told that it was warm due to the large crowd in the blue room and the heat from the casino was probably drifting into the area making it warmer as well. It was cool at reception on deck 7. What a joke!!! I went to bed. The speciality restaurants were also warm and uncomfortable. Some waiters snatched my cruise card from me when I ordered drinks/coffee and on occasions snatched the menu from me. This is one of the first cruises where I had to move out of the waiters way rather than the waiter making room for the passenger. Having to book dining sittings is ridiculous. P&O call it anytime dining!! It could not be further from the truth. They also charge extra for delivering food to the cabin, ice creams that melted as it was so hot on Deck 11 and on and on it goes. I felt like I was constantly being gouged for extra money all of the time. As if the $6,400 I paid was not enough. The entertainment was below average and there was not much to do on sea days. The cruise director has to be the worst I have ever experienced and I have done 7 cruises. There wasn't even a tv guide so you would no what was on TV when I had to get away from it all. The food was average to below average and the menu presentation leaves a lot to be desired. Maybe P&O staff on the cruise should sail with Princess Cruises and learn how to provide a great experience for passengers Some of the photographers were in a hurry and took terrible pictures. When we got off the ship in ports or on tenders the photographers were back on the ship after 3 hours of taking pictures. I missed a couple of photo opportunities because of this??? Why??? Shore excursions are too expensive so we made our own arrangements in port and got better value for money. Embarkation and disembarkation was smooth. The only good thing were the cabin Stewards who seemed to be a little more polite than the rest. I will never sail with P&O again I was so disappointed. This is the first cruise where I could not wait to get of the ship I am looking forward to going back to Princess Cruises and the Golden Princess in December 2017 Read Less
Sail Date December 2016
We chose this Christmas cruise so that our family of 9 could have a relaxing time together over Christmas. My son paid more than $8500 for him, his wife and 3 teenage boys - we could have ( and should have ) all stayed in a high class ... Read More
We chose this Christmas cruise so that our family of 9 could have a relaxing time together over Christmas. My son paid more than $8500 for him, his wife and 3 teenage boys - we could have ( and should have ) all stayed in a high class resort for less than that amount and enjoyed ourselves a whole lot more!!!! You had to book in to every restaurant that you wanted for dinner and for 7 of those 10 nights on board we were not able to sit together as a family for meals even though there were empty tables around and they would not move them together The food was NEVER hot - just warm and as for the Pantry - you had to line up for the lousy food they dished up and then try and find a table to sit at. The tours and activities were soooo overpriced it was a joke - how can families afford the prices they charge???? l love Bingo but even that was outrageous at $30 a pack (5 games ) twice a day ! But the best was yet to come - on Xmas eve morning at 6am my daughter in law lined up ( 2 hours before opening time ) so that we could book a large table so we could all be together for Xmas night dinner at 7.45pm - we finally got to the table at 8.20pm - had the usual nearly cold dinner - no decorations whatsoever on any table regarding anything Xmassy and most people were dressed in Gatsby clothes as there was a party on after dinner - couldn't the ship had that on another night and kept Xmas day a bit more sacred !!!!!!! P&O l will never go on one of your cruises again and will tell everyone who asks me about the cruise not to bother either - you have done yourselves a disservice by charging so much and giving so little, you are a money hungry organisation and your ship is just organised chaos !!!!!! Read Less
Sail Date December 2016
We chose this cruise as it fitted in with our dates available. Once we arrived on board, we knew immediately we had made a bad choice but kept trying to think positive. The food was most days inedible. It was cheap meat covered with ... Read More
We chose this cruise as it fitted in with our dates available. Once we arrived on board, we knew immediately we had made a bad choice but kept trying to think positive. The food was most days inedible. It was cheap meat covered with many sauces to disguise it. The sweets were not appealing, the menu rarely changed. The restaurants food and service were appalling. Christmas Day we were lined up like cattle with the boat rocking very badly. Many older passengers were struggling to stay upright. The food had not much resemblance to a typical xmas dinner. Stingy decorations, no entertainment, no activities or variety, no music on decks by the pool, no bar service, constant queues and lines to make bookings into the restaurants to find they were full. Guests treated rudely throughout every corner of the ship. When boarding the tenders, the elderly were left to get on themselves, most of which struggled and some falling in front of us. It was up to the passengers to help them on as the P & O staff just stood back. Just upsetting and appalling, it was like the walking dead. Nothing to do but go to the pool, try to eat the slop given and go to bed to do it all again the next day. The night shows were average 30 - 40 mins max. Just a cheap disgusting cruise with many unhappy passengers who couldn't wait to get off! You should be embarrassed P&O! Read Less
Sail Date December 2016
The ship was refurbished less than a year ago but requires a really good clean. Pantry food well below average, seats were very stained & are in need of a good clean. If you just want a snack, you will have great difficulty as I ... Read More
The ship was refurbished less than a year ago but requires a really good clean. Pantry food well below average, seats were very stained & are in need of a good clean. If you just want a snack, you will have great difficulty as I was unable to get cheese, ham, or salami. You have no ability to make your own sandwich and wraps were pre-made and soggy, squid was tough, and noodles were cold. Breakfast was a little better but do not expect to get hot toast. Waterfront was better but the breakfast menu did not change for the period we cruised. Angelo's was good but the menu was limited, Salt Grill was also good but was not as good as Pacific Dawn. We did not have an opportunity to go to Dragonlady but reviews on board were good. Pacific Eden is a budget cruise ship and should be advertised that way. There are no tissues in public rest rooms, and no snacks or peanuts when ordering drinks. The majority of staff seem uninterested in serving you and are often confused requiring information being relayed multiple times. I was advised by a staff member that the majority a staff are new and very little training has been provided. It is almost impossible to get a drink alcoholic or otherwise in the Pantry, or Mix Bar. The Mix bar staff seem more interested in flirting with young ladies than serving customers. Roderick from the Blue Room was the exception and really knew customer service as well as being a skilled barman. I paid for a drink package but due to a mix up between our travel agent and P&O I only received the package 2 days before the cruise ended. Everyday I was at reception trying to resolve the issue - initially to get the package and then to obtain credits for drinks that were consumed prior to the package being added. The ships's secretary was rude and her persona is not suited to the position she holds. It was only after I sent an email from a free on shore WiFI that I became aware of what created the issue. P&O made an error but they did not want to take any responsibility for it. The information provided by the ship's secretary as to the reasons we had not received the package was inaccurate and incorrect. My travel agent CC'd Pacific Eden in an email advising that the issue was escalated with HQ, P&O and had been resolved but 8 hours after the email was sent the ship's secretary still had no knowledge of the email. This required another email from myself the last cruise day to advise that our account was still incorrect and the drinks credits had not been applied. At the eleventh hour P&O came through and applied the credits. Adding to the above my daughter had her renewal of vows on the ship and this was arranged with Natasha at HQ P&O and finalised 3 months prior to sailing but the ship's secretary had limited knowledge of what was arranged and continually stated that she was not aware and the information had not been provided to her. We had to provide proof of emails to ensure that the renewal was arranged as per what was agreed. There is a major disconnect between HQ, P&O and the ship. The cake we paid for was meant to be provided in Singapore but did not arrive and on board catering made a cake that was similar to what was ordered except the wedding theme was purple and the cake had red roses on it. Whilst the this was a renewal of vows it was considered as my daughters wedding and Natasha from HQ P&O was fully aware of this. I did read the reviews before we left and understood that they were poor but having experienced it ourselves we have to agree with many of the previous comments and will never travel P&O again. I am very glad this was our 9th cruise as those first timers with us will never cruise again and this is a shame. I kept saying the American and Norwegian Ships are so much better but given their experience I can understand their rationale. Read Less
Sail Date August 2016
apparent low cost and drink package. We were attracted by ad" book with P.O.or your agent. Checked on board and was told that offer did not apply (we booked on time). The ship left Fremantle six hours late and we had to catch ... Read More
apparent low cost and drink package. We were attracted by ad" book with P.O.or your agent. Checked on board and was told that offer did not apply (we booked on time). The ship left Fremantle six hours late and we had to catch a bus to town to get a meal and coffee. our oceanview cabin window was so old and stained you could not see out. We tried to order a dvd (2 asks a day for 4 days no dvds) the cabin attendant took pity after 8 tries loaned us a few and the dvd player blew up.We tried to watch movies on tv buy nobody knew the programme so you took pot luck to guess the start time, air con went crazy and maintenance man could not fix it. The food in the main dining room was dry and overcooked. the"pantry" was ok and always crowded. We booked to visit Indonesia and could not go to Bali , there were ships in the harbour but we stayed out.The specialty restaurants were good but crowded. Drinking water was a cost drink prices as a restaurant duty free alcohol was well priced. We spent $600 having a beer and wine. We sent a registered letter requesting compensation to the CEO of P.O. it was received and as yet have had no reply(many months) I contacted legal aid they said the advertising is misleading. Bottom line we paid and did not get our value or an explanation for failure to honour their offer, we could take action but on discussing this with senior travel agents were told to save the hassle an travel with a trustworthy, reliable cruise line in the future. Read Less
Sail Date July 2016
Had a terrible experience on the Eden and would definitely not recommend this cruise line to anyone. Hated the overall experience, couldn't wait to get off the ship. We experienced very bad weather on the way home, arriving 6 hours ... Read More
Had a terrible experience on the Eden and would definitely not recommend this cruise line to anyone. Hated the overall experience, couldn't wait to get off the ship. We experienced very bad weather on the way home, arriving 6 hours late, thus missing our flights. We had to book new flights. We are now out of pocket $2,500 because CoverMore Insurance are refusing our claim. CoverMore are recommended by P&O on their website. So not only do I feel ripped off after my terrible cruising experience, I now have Incurred a debt, that I thought would be covered by my travel insurance. I have cruised before with Carnival, who were fantastic. P&O - never again!!!! Cons- atrocious food, mass produced microwaved slop. Caravan like accommodation. Lack of activities on board Shocking Tendering process Lack of communication from captain in relation to delays and problems. Invisible captain, never made an appearance. Ship didn't dock at Bali, should never have been promoted as a port of call, false advertising, Restaurants fully booked from day 1. Disgusting sewerage smell in The Pantry (aka the pig trough) Expensive overpriced drinks Appalling Internet, that rarely worked and they had the audacity to charge people for this! Pros Staff in general were friendly, in particular housekeeping staff. Read Less
Sail Date June 2016
I read on here how people write they couldn't disembark at Bali and why can't the Pacific Eden dock there. It wasn't because of weather conditions, Pacific Eden isn't chartered for those water and isn't allowed to ... Read More
I read on here how people write they couldn't disembark at Bali and why can't the Pacific Eden dock there. It wasn't because of weather conditions, Pacific Eden isn't chartered for those water and isn't allowed to come close enough to put tenders down for passengers to disembark. The biggest con was when they brought out the smaller Bali Hai and parked it along side the Eden but what people on the ship didn't know was the Harbour Master had already said the port is closed to the Pacific Eden and no one could come ashore and everyone's passports had been stamped in the morning to exit Indonesia. A direct quote to me by a head person working on the Pacific Eden was "if you want to see something don't come on a cruise, you should fly there" Pacific Eden will never stop at Bali for passengers to get off until the Harbour Master clears it to come closer to shore. It is false advertising by P&O to say in their itinerary that Benoa (Bali) is a port of call. Since Pacific Eden has done this Indonesia Adventure Cruise no passengers have ever disembarked at Benoa (Bali). Other Carnival Corp owned ships are allowed closer to shore to run tenders for passengers e.g Princess. We flew from Sydney to join this cruise out of Fremantle for a 12 night Indonesia Adventure. As for food on the Pacific Eden, yes the ship had a very bad smell in the Pantry. The food was very average and the same same every day. Breakfast saw Roast Pork and Leg Ham available. Seating is very poor if you get there with the masses. Many meal times I saw people seated at tables without any food or drinks, just sitting there talking for over an hour. This left less mobile and elderly people to try and sit on bar stool and lounges to eat their meals. One sign seen in the Pantry behind food service read "Extra Ordinary Food - There is No Love" How true this was. I'm hoping to include photo's in my review. Must say the best food on the Eden is Salt Grill, but you have to pay $49 each for this. The other good food on the Eden is The Grill but once again you have to pay extra for this food. They sell Burgers, Chips, Hot Dogs, Pulled Pork Roll, and Pizza. (other cruise lines these are included at no cost). Didn't eat in the Waterfront many times but the last time we did, our group ended up getting up and walking out during the main, this was due to rude service. This resulted in the Hotel Matre de saying he hates me. Drinks and bar service. Cheapest alcohol drink is beer at $5.95 a can. Spirits are $8 straight or $8.70 with coke (soda). Cocktails range around $11.50. A small can of soft drink is $2.75 and you can get a glass of ice with this. One can will give you almost 2 glasses of drink. Watch the bar staff if ordering a spirit drink, I caught them many many times pouring 1/2 to 3/4 nips into drinks. At one bar we ordered a Bourbon and soda water and it was a clear colour. Ask them to do it again and this time stand watching, it almost reached a full nip (they use the small steel measuring cup) and guess what this time it had a brown tint in the soda water. People drinking spirits with Coke would never know they are getting short nips. Cigarettes are sold over the bar. Not Australia cigarettes though. Packaging says on the side "For Duty Free Sale Only" but for a pack of 20 they sell for $15 to $20. For people that don't know you can buy in Australia a pack of 40 for $29.95. That makes the duty free on the Eden dearer than retail prices. Theme nights were good, with people getting dressed up as School Kids, Gatsby, and White night. During the white night I was taken onto the dance floor to dance only problem being I was in black :-) Another thing different on the Pacific Eden to any other ship I have been on, is not once did the Captain ever interact with the Passengers. Their was no captains cocktail party. Even his announcements were few and far between. Tender service is a joke. Our first stop was ok because not everyone disembarked. This was Komodo Island and unless you had a shore tour booked you weren't allowed off the ship. Second stop was Makassar and we docked there so disembakement as alright. Third stop was Lombok and tenders were used. Pacific Eden arrive 10am and we only had until 5pm to be back on the ship. So needless to say everyone wanted to go ashore as soon as possible. Pacific Eden only has 4 life boats that are registered as Tenders and these can carry 75 people at a time. It was a 25 minute trip from the ship to shore, so you can imagine how long it will take to transport 1,200 passengers that only have a few hours to look around. Remembering it then takes another 25 minutes for the empty tender to return to the ship to pick up another 75 passengers. So at 10am people were lined up along deck 6 up the stairs and around deck 7 past reception and into Torque Cinema where you sat waiting for a Tender. After joining the line at 10am we finally made it to the pier in Lombok at 12.35pm. We return to the pier at 3:30pm only to find another line to return to the ship. Standing out in the sun we boarded a Tender at 5:10pm. Forth port was Probaliiggo (Java). Think after the debarkle at Lombok most passenger gave up on tenders and stayed on the ship as we only to an hour to get ashore here. Fifth and final stop was Benoa (Bali) but as I wrote earlier Pacific Eden isn't allowed to Tender here so no one but entertainment staff got off and came on. Read Less
Sail Date June 2016
Having happily cruised before with other cruise companies such as Princess, in good faith (we believed the P&O marketing) we booked a 12 night cruise on the Pacific Eden expecting a refurbished ship with a great programme of ... Read More
Having happily cruised before with other cruise companies such as Princess, in good faith (we believed the P&O marketing) we booked a 12 night cruise on the Pacific Eden expecting a refurbished ship with a great programme of entertainment and enjoyable dining. We should have read the reviews! We became P&O Cruiselings – P&O victims – customers foolish enough to become captive on a journey full of unpleasant surprises and added costs. Upon embarking on the ship we were accosted by the overbearing smell of raw sewage which was strongest on the Lido deck and in The Pantry, but also on other floors in several bars, near the casino and duty free. The sewage smell lasted for the entire cruise, only varying in intensity. The Pantry, a food hall that replaces a buffet, was an area in which food was served and prepared creating a sickening mingling of cooking and sewage smells, and was at many times the only food outlet open so unavoidable. Any establishment in Australia run in the way The Pantry was would be shut down by health authorities due to the obvious health risks (presence of sewage) and not maintaining food at correct temperatures – the Pantry food was old, reheated and often barely warm. The alternative was the The Waterfront, which offered similar food in a better environment, but with the service of a restaurant you would never go back to if it was “on earth”. As described in other reviews there were queues to get in, pagers when the wait was long, and the service usually a letdown. It was obvious that the some of the dining room staff were trying their best but the dining room, bar and galley systems did not support them. Other food options included in the price – Angelo’s and The Dragon Lady had to be booked days ahead, but offered better food and experience, anything else, including snacks and ice cream incurred additional costs. Surprisingly, towards the end of the cruise we discovered that on request you could get ‘rare’ foods such as bananas, cheese and crackers – these were stored under the counter in the Pantry and only available sometimes. As far as entertainment goes, Cruiselings should not expect too much, especially not during the day time, and should find their own fun, ideally spending as much as possible on the casino, bingo, drinks and food. Many of the shared recreational facilities were uninviting - grotty, lacking in hygiene and badly maintained. Evening shows were limited and deteriorated in quality and frequency as the cruise progressed. In the cabin you could enjoy a range of the same movies running back to back on a loop on a tiny TV or order some scratched DVDs that will not play (a token service). Luckily our cabin was one of the clean and quiet ones with a working toilet and a fridge (rare on this ship). Yay! This cruise resulted in my return to nightly prayers – upon going to sleep praying that there is no emergency (that the people who were smoking in their cabins do not set the ship on fire etc) because it was obvious that in the case of emergency all would be doomed - judging by the chaotic tender service on port days with queues the length of the entire ship and disembarking procedures that defied logic, an emergency event would clearly end tragically. The real positive of the P&O experience is that I returned home feeling grateful for the life I have, my family, my friends and my home. Also, grateful for the new friendships forged on the ship – all the lovely people who were literally “in the same boat” as us as we made the best of our holiday under bizarrely adverse circumstances. Finally, I feel sad for crew working on this ship under such circumstances for extended periods – many seemed extremely unhappy - I was grateful for every time a staff member was helpful or offered a smile as their work is obviously very challenging and unrewarding. At least our time on the ship was short and we could go home… So happy to not be a P&O Cruiseling anymore or ever again!!! Read Less
Sail Date June 2016
I needed a holiday, and though why not. so travelled with a friend to Bali.......the ship did not call in to Bali......when we went to the Pantry. asking for fish and chips. we were given fish and told the chips are for the children.... ... Read More
I needed a holiday, and though why not. so travelled with a friend to Bali.......the ship did not call in to Bali......when we went to the Pantry. asking for fish and chips. we were given fish and told the chips are for the children.... the table and chairs in the upstairs eating place was not good.....either you have to sit on a chair that dug into the back of your legs. or you had a padded seat that you could not move. and slipped forward off it. when we first got on we had no water in the shower. just a very small amount of water would come out of the shower hose.... we put up with it for a week and then complained to the bed steward. he got a repair man , who said it was broken.......you would expect that to be checked before every new passenger. also the fact that the staff could not crack a smile......it was not a good look. Read Less
Sail Date June 2016
This would have to be the worst cruise we have been on the food was terrible the ship smelled awful on the starboard side in the pantry. The staff could not be bothered serving you just turned their back on you as if you weren't ... Read More
This would have to be the worst cruise we have been on the food was terrible the ship smelled awful on the starboard side in the pantry. The staff could not be bothered serving you just turned their back on you as if you weren't there. The only good thing was the cabin good size . Bar staff rude not much entertainment . Won't be cruising p&o again . The ports were average everyone looking forward to Bali but unfortunately we could not get off as the swell to big for the tenders. We have cruised many times before save your money and cruise Royal Caribbean , Cunard ,princess, Costa or celebrity . Went with our son, daughter in law and two grandchildren their first cruise ever felt for them as they were so disappointed especially with the food and smell as we had told them how great cruising is Read Less
Sail Date June 2016
PACIFIC EDEN The interior of the ship looks great and our interior cabin was much larger than other interior cabins we have had on other cruise ships. However, although we did not experience any problems, there were plumbing issues ... Read More
PACIFIC EDEN The interior of the ship looks great and our interior cabin was much larger than other interior cabins we have had on other cruise ships. However, although we did not experience any problems, there were plumbing issues from no hot water in the showers, blocked toilets and burst water pipes. The food on offer in the Pantry was the most unappetising display of food I have seen and, at best, I would describe it as "home cooking on a bad day." To hide cheese and bananas under the counter at the fruit station was, to me, the height of parsimony. The Grill had the best food on offer but there was a small charge, ie $3 for hamburgers, chips, hot dogs - at least these were all freshly cooked. The no charge Dragon Lady and Angelo Restaurants were booked out from the first day on board. Alcohol was strictly monitored and patrons were only allowed to purchase drinks every 15 minutes, providing they had consumed their previous drink and if anyone looked under the weather, their card was stopped. Still, some people managed to misbehave. Smokers were totally segregated from everyone and everything, and were only allowed a small space on Deck 12 with seven chairs and six sun lounges and no protection from the sun or rain and on Deck six with some cover and no chairs at all. There wasn't a Library. Books were brought out on a trolley for an hour each morning and the printed quizzes/puzzles were sporadically provided, but there was no Suduko on our cruise. There was the usual Trivia and dance lessons for half an hour in the mornings and afternoons, but generally passengers were bored. WA Laws prohibited the operation of the Casino, but they did not have Bingo, which upset many of the elderly. Read Less
Sail Date May 2016
This cruise was departing from our home port and decided to give it a try in spite of poor reviews, to our regret. The positives included a good sized comfortable interior room and the wonderful entertainment provided by the resident ... Read More
This cruise was departing from our home port and decided to give it a try in spite of poor reviews, to our regret. The positives included a good sized comfortable interior room and the wonderful entertainment provided by the resident group of dancers and singers. The ships bars and lounges were excellent. The worst of the negatives was the appalling food quality provided. This is my 9th cruise, of which 3 have been in the last 6 months and one of the highlights of any cruise is the dining. Quality, variety,availability and presentation are essential, but sadly this ship lacked that. There is no fine dining aboard, its hard to find a table cloth anywhere except in one specialty restaurant (which is not special) except for the decor. The 2 main eating areas where food is dished up is, The Pantry that has 8 food station and a food hall environment. Inspite of any hype the food is ordinary, bland and repetitive. The alternative is The Waterfront, where you will be seated at a table (still no table cloth) with basic settings. The food you order from the menu may lose something in translation by the time it reaches your table. The servings are miniature and the quality is poor. The staff are an unhappy, friendless group probably due to their being too many diners and too few staff. Sadly the Buffet has been abandoned for the above alternatives which means there is no 24/7 food outlet for FREE late night snacks like a sandwich, cake or cookie with coffee. Food outlets close around 9 pm, though you can PAY for a burger, hot dog or pizza from The Grill, open 24/7.Room service is not free and is expensive. Shore excursions are very expensive and poorly organised. My experienced involved a 2 hour 30 minute delay getting to the tender. which really reduced the available time ashore. In closing I recommend those contemplating their first cruise they carefully consider the reviews submitted on this and similar sites and pay particular attention to those submitted by experienced cruisers. For those that have cruised before, give this ship a miss or you will be disappointed. Read Less
Sail Date May 2016
Our 3-day Fremantle to Margaret River to Fremantle cruise with P&O Pacific Eden was a birthday surprise for my husband, and an opportunity for us to sample the newly renovated and much-hyped P&O product. It was the longest 3 ... Read More
Our 3-day Fremantle to Margaret River to Fremantle cruise with P&O Pacific Eden was a birthday surprise for my husband, and an opportunity for us to sample the newly renovated and much-hyped P&O product. It was the longest 3 days of our life - we couldn't wait to get off the boat... so much so, we looked at the option of disembarking in Busselton and catching a bus back to Perth! I booked directly with P&O and spoke to 3 different agents to confirm my husband's birthday would be acknowledged with birthday balloons on the suite door and a small cake in the room upon arrival. We are regular luxury travellers and familiar with good service on cruise ships. With this in mind, I tried to booked the Penthouse, but with only one on each ship it sells out very quickly. So I booked the next category - Suite with balcony (SA) - expecting a high level of service and quality. I also paid for the Daily Water Delivery - $15 for 6 bottles during the cruise. I was not advised by the agents that all Suite passengers received FREE water during cruises. Upon arriving on the boat - and I do mean boat - we were greeted with "Happy Anniversary" balloons and no cake in the suite... a small issue, but the surprise for my husband's birthday ruined nonetheless. Opening our Welcome Letter we were shocked to find the wrong date and the wrong destination listed - apparently we were sailing to Esperance, not Margaret River. So within 10 mins of boarding we were down at the Reception Desk with numerous complaints. The receptionist gave us a clear insight into the service we would receive over the next three days... cold, unsmiling, unhelpful. We walked away very unhappy - a bad taste in our mouth before the boat had even left the dock! The rest of the complaints are simple... SHOCKING FOOD, DIRTY ROOMS AND COMMON AREAS, RUDE STAFF. Food - at best, food court quality. Not the standard expected on a cruise, particularly when paying for a premium product as a Suite guest. Cleaning - our suite furnishings were dated and stained, the bathroom full of mould, crockery and glasses so filthy we had to hand wash to use them - photos have been taken. Common areas on the ship were also dirty, dusty, marked - photos also taken. Staff - what a miserable lot of employees... we didn't see one smiling face for the entire cruise. Service was non-existent... wait times to order meals would often be at least 15 mins... we waited 20 minutes to place a drinks order at lunch in the Waterfront Restaurant one day and then another 20 mins just to get the drinks! Other issues include the Elemis Day Spa - we paid over $400 for a 75 min couples massage... tiny massage room, no explanation of treatment by therapists and then handed paper cups of water at the end of the massage - luxury! Tender boats - passenger literally gassed by the fumes filtering inside the tiny boats... not a pleasant experience. Sadly, we simply can't recommend P&O Cruises Australia - all of these issues have been relayed to the company through its computer generated online survey, however we are not holding our breath for a response! Read Less
Sail Date April 2016
Choose this cruise as it sailed back to my home town. First thoughts when I saw the ship was why are all the port holes rusty around them this is not a good look, hope it don't sink. Then we get on board go to our room and are very ... Read More
Choose this cruise as it sailed back to my home town. First thoughts when I saw the ship was why are all the port holes rusty around them this is not a good look, hope it don't sink. Then we get on board go to our room and are very disappointed that it was made up as a double not twins as we had booked so then we have to find someone to fix it up, which we did. Then have a look around the cabin, to find the cleanliness not up to my standard as I don't appreciate all the grout over the bath having mould in it, found it disgusting, mentioned it to steward but nothing done about it so only had sponge bathes on board as was not getting in that shower over the bath. Went to see if we could book in at a restaurant, but all booked out. So we went to the dining room for dinner and when we get down there, there is a cue which we stood in for half an hour only to be told when we get to the front of the line here is a buzzer take and we will buzz you when we have a table for you. So we took it and left, the buzzer went off 45mins later so we make our way back to the main restaurant and when we walk in we were very disappointed as is looks very similar to the pantry only with cutlery and glasses and waiters. We were never asked if we wanted a drink in fact I thought the waiters were not that friendly the people we sat with were very nice. My meal was sent back as it was under cooked as I ordered steak and I replaced it with pork instead which was very nice but I ordered just the pork a I had already ate the other stuff that came with the steak and they bought everything with it I see this as a waste of food as I did not eat it I only ate the pork. We missed the one and only show for the night thanks to the restaurant eating time stuff up we felt like we were a bunch of cattle waiting for our food. The next night we ate in the pantry and the food was not so good at all the meat was hot the gravy was warm and the veg was cold not good as I am a cook by trade the desserts were nice though. We ordered a pie with mash and gravy from the food place that sells the pizzas by the pool over to get them 20mins later and they were stone cold in the middle and the gravy was luke warm so was the potato. I don't understand how a company that does this day in and day out can get it so wrong. P&O Australia should be ashamed of themselves. I went on this cruise to test them out again as we were thinking of booking a longer trip and it was on this ship but I have had trouble with P&O in the past so we though we would test them out again and they have not got better they have got worse. We got woken up at 7 in the morning on the sunday morning after our first night with them banging and filing below our room this is not acceptable as I had a migrane and this went on for hours I was not amused in the end ring the desk and they sent someone up who apologised for the noise then suddenly it stopped I should have rang up sooner but I do try to give people a chance though it might have been something quick to fix but I guess not. did a revue for P&O and told them I would not return that they have had enough chances Read Less
Sail Date March 2016
Our family recently experienced what a horrible cruise is all about. The first moment we embarked on board we were greeted by phantom service - there was no smiles, or hello welcome aboard, nothing. Quite different to what you see on TV. ... Read More
Our family recently experienced what a horrible cruise is all about. The first moment we embarked on board we were greeted by phantom service - there was no smiles, or hello welcome aboard, nothing. Quite different to what you see on TV. One bed was so hard I thought I slept on concrete, the air con was freezing, the thermostat already at max. Then the meals, pantry meal area - opens 3 times daily, less variety and talk about black labelled cheap food, even my dogs eat better than that. The water front dining - preheated food served on the table at 1000 degree plate that will burn your hand and God help me if it was one of the children hand that grabbed the plate. One crew member behind the Bain Marie was so rude, he would raise his voice at you while serving. As far as cleanliness goes, the cabin corridor smells, tops deck full of beer cans soft drink cups etc left there for the entire trip, the steam rooms covered in genital hairs (must be shaving season) and the steam/bath shower is blocked. But with all the negative mentioned there is one positive note. To all P&O crew staff, you need to take a bow to this guy, Percie who takes care of the cabin duty. He is very polite, helpful, full of smile and courteous. Read Less
Sail Date February 2016
The headline should say it all. Both myself and my family have been on a few cruises - three of them on P&O - and this had to be the worst we had collectively ever experienced. There's a few problems with the P&O Eden - ... Read More
The headline should say it all. Both myself and my family have been on a few cruises - three of them on P&O - and this had to be the worst we had collectively ever experienced. There's a few problems with the P&O Eden - it's touted as the brand new star alongside its sister ship Aria - and apparently features world class everything. I'll start with the positives and then list the negatives. Positives: - Great design in common areas like the bars and restaurants. The Waterfront looks the best it ever has. - That's it. Negatives: - While some of the common areas were completely overhauled by interior designers with unlimited spending, it seems like the money ran out when it came to the rooms which (with exception to The Penthouse suite) were tacky and straight from the late 80s / early 90s. I stayed in a suite and I was so disappointed to walk in to the room and see it not reflect the rest of the ship - The Food - P&O used to have a reputation for fresh, interesting food that excited people, in fact we would look forward to a sitting at The Waterfront for dinner to see what the daily menu was. The food on board (with exception to Salt Grill and Dragon Lady) is pathetic. It doesn't change frequently enough and when it does, it's often served cold, bland and just plain weird. With exception to the above two mentioned, i's actually the worst food I've experienced on a cruise. - The Restaurants - I'll say that after an initial complaint we were given good service, but The Waterfront on this ship has no reservations system which means massively long lines (average wait was about 50 minutes) and then when you sit down, mediocre food at best. Also, no reservations means you don't get a chance to establish a relationship with your waiters and service staff and so you just feel uninspired to be there. On their other ships the experience was brilliant. - The staff - they're often brilliant and work very hard but in particular the staff at The Pantry (the ships new no buffet concept) really looked very miserable and didn't interact with customers at all. Also, because you have to ask for food you don't get warmly greeted or offered servings, you're dished out food with the attitude of a lunch lady that's pissed off. It just makes it an even more unpleasant experience than it needs to be. - The ship itself - it's tiny, or at least it feels that way. There's no vibe to the ship, nothing to see, nothing really to do, there's no announcements (or if they are they're rare, and about the casino) and the ship itself therefore lacks personality. For a brand new offering with a new look I was expecting P&O to reinvent the way we cruise, instead it feels overall like there was a lot of focus on what colour the carpet should be and no attention paid to if people are actually enjoying themselves. Finally, our cabin itself - such poor condition - rusting pipes that leaked water, pool cleaners that sprayed us with water while we were sitting on our deck, toilets that blocked frequently despite normal use, odd smells, a distinct lack of customer communication that is SO frustrating it makes your holiday seem like a chore. It's not uncommon to have to call three or four times to follow up on if anything is being done to fix your situation, the staff simply don't care, forget, or just don't believe in following up with you to let you know what's going on. This was honestly the worst experience I've had on board a P&O ship which is really disappointing to write. Read Less
Sail Date February 2016
This was my 8th cruise so l am not a novis , this was a trip from hell l was so happy to get of the ship in sydney wish it could of been sooner,to start with we were delayed by the Ship so insted of a$15 taxi it was now peak hour and it ... Read More
This was my 8th cruise so l am not a novis , this was a trip from hell l was so happy to get of the ship in sydney wish it could of been sooner,to start with we were delayed by the Ship so insted of a$15 taxi it was now peak hour and it was $60 not a good start, because it was at white bay miles from no were., Arrived to cabin to unpack ,no toilet paper or towels ,no bag for the next 6hrs so went looking for myself found it in ten minuets. To our surprise no fridge to keep medications, but no mention of this in brousher, this is the first cruise that hasnt had a fridge. Go on deck no pool but no one new why ,the next day Asomeone tells me it still hasnt been cleaned so 24hrs more till we can swim . Arrive at mooloolabar the seas are rough but they are attempting to put people on there tenders [small boats to get to shore] sea is so rough that a whaling boat trys to help but broke 3 ropes and damaged the back of his boat, said he wouldnt do it any more, my mother said she wasnt going to break a hip for a tour [85] as people were being thrown onto these boats and someone trying to catch them as we were watching you heard garsps from the crowd, we were told no refund[ we did get refund in the end] next day poo was found in the pool so again it was emptied , the coffee was the pits only one decent you had to pay for , xmas eve had salad and came down with food poisening for 3 days also my mother 85 , so xmas was a write off didnt get to our destenation , entertainment was poor the only thing entertaining was the kareoke at 11.30 pm and it only ran for 40 min 70 people haveing fun and they stop it , all things to do on the ship you had to pay big dollars for ,not like that on other ships, was glad to get home ,,, sink the ship and be dun with it. Read Less
Sail Date December 2015
Pacific Eden Ratings
Category Editor Member
Cabin 3.0 N/A
Dining 3.0 3.1
Entertainment 5.0 3.6
Public Rooms 5.0 3.8
Fitness & Recreation 3.0 N/A
Family 3.0 3.5
Shore Excursions 4.0 N/A
Enrichment Activities 3.0 N/A
Service 3.0 3.5
Value for Money 4.0 N/A

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