49 P&O Australia Pacific Eden Cruise Reviews

So embarrassed to have talked up and sell cruising to good friends of mine as a fun, exciting and wonderful way to holiday and party with your mates. I have never complained or posted negative reviews in my life. Let me start with a ... Read More
So embarrassed to have talked up and sell cruising to good friends of mine as a fun, exciting and wonderful way to holiday and party with your mates. I have never complained or posted negative reviews in my life. Let me start with a positive, the age of P&O Eden is approx 27 years old, the have done a fabulous job in decorating and fitting out. All the public areas at just gorgeous for her age. Our balcony rooms 9132 and 9135 were again for the age very well appointed, clean didn’t smell and not issues with noise from below or above facilities. That’s where the positive compliments end sorry to say. P&O have not only let themselves down The company name but also to those that save their hard earned money to take time off work to enjoy a well deserved break. P&O you may have sold this ship!!! But you haven’t sold your name!!! Now this cruise was advertised as a FOOD & WINE cruise. They apparently ran out of bubbles at every bar in the ship in the first 12 hours of the cruise. (I say apparently because as you will read at the end of my post we were able to get hold of it) You were lucky to be able to buy it by the glass, but if you were with friends, several bars needed to be approached to buy 2 glasses. There was no wine list as they only OFFERD 2 whites and 2 reds, they ran out of white Chardonnay and the remanding 2 whites were cheap $8 bottles you could buy from BWS that they sold for $35.00. With so little to choose from we decided we would enjoy some REDS on our food and wine cruise!!!! But there were once again only 2 reds available either by the glass or bottle, both cheap and blends. No full bodied reds or whites. No extensive wine list as you would expect on any food and wine event. The only cheese in site was paper thin pre sliced sandwich cheese and sandwich ham. No platter options For those that wouldn’t know any better, your fair entitlement for fine dinning included in your fair was not obtainable on this ship as advertised. Never in my experience of cruising over a dozen cruise have I ever been denied this opportunity. We were on the ship in the first hour of boarding and could not even book in. All cruise experiences I have had. You are entitled every night, either in two choice of bookings. 6:30 or 8:30 and or anytime dinning which is achieved by taking a buzzer, having some pre dinner drinks and waiting approximately 15-20 min for a table. The only option left to us was up at the pantry, which let me tell you was a repeat of Very limited options that didn’t change for both lunch and dinner. Mainly consisting of Asian and Indian, some chicken and if there was roast, it was like leather boots. Very lacking in choices, no bakery options, no cookies, muffins and all the lovely things you would expect of a buffet on a cruise, Salad options were also very limited. There was no 24 hour fair included food facilities past 9pm So your late night after club munchies were limited to 1 outlet and you had to pay for it. Pizza $9 hot dogs $5 and so on. NEVER EVER have we had to pay for pizza let alone the midnight munchie option. For an industry that is fast growing to be at the top of the holiday industry and trying to gain more and more interest in Adelaide waters. P&O you have not only disgraced you own name. But for those that have never cruised before, burst a bubble of how beautiful cruising really is. I did make a formal complaint on the ship and was met with the supervising manager of baring. Who was lovely enough and as a peace offering booked us immediately into the fine dining we were never able to seem to obtain a normally entitled seat in AND magically a bottle of champagne appears with also anothe 3 options of another 2 brands of choice. In which I also bought another of this apparently very rare bottles that no one seemed to be able to even get a glass on the entire ship. Which brings me to the conclusion. No bubbles, no decent white, no decent reds and also running low on some ciders and beers. That they were pushing to sell cocktails or spirits both in some cases twice the price and not only myself but the girls I was with all felt they were watered down. You may be a budget cruise line and offer to the market a slightly less fare for cruising. But this does not mean you can just advertise and not deliver. I felt so very bad for you staff that coped it from so many disgruntled passengers. Real shame Us girls made our own fun and did our best to enjoy what we could. Read Less
Sail Date February 2019
This cruise was suggested by Flight centre to accompany our trip to Cairns. We chose to pay extra to have a cabin with a balcony however we were the last cabin at the rear of the ship which was a big mistake. Not only did we have the ... Read More
This cruise was suggested by Flight centre to accompany our trip to Cairns. We chose to pay extra to have a cabin with a balcony however we were the last cabin at the rear of the ship which was a big mistake. Not only did we have the extra rocking from the propellers and the noise of the engines but we had to contend with the noise of the chairs being dragged along the deck early in the morning. No chance of a sleep in. Every area had music playing at a higher level than was necessary. We felt that shore tours were too expensive and no prior knowledge that to attend the dining rooms on board required a long pants dress code for the men. We were in the tropics so long pants were the last thing on our minds to wear. The area that you could eat at wearing shorts left a lot to be desired. The food in this area was disappointing to say the least. We were able to find some extremely good bar stewards but the drinks we ordered were not the same throughout the ship hence we tended to get them from one area. The highlight for us was the people we met which made our holiday a better experience. As this was our first cruise we would not be booking another with P & O due to this experience. Read Less
Sail Date July 2018
My wife booked this cruise as a surprise for my 60th birthday. Don't get me wrong, I enjoyed the time with my family and friends, but this ship is really showing it's age. The embarkation process was reasonably smooth and once ... Read More
My wife booked this cruise as a surprise for my 60th birthday. Don't get me wrong, I enjoyed the time with my family and friends, but this ship is really showing it's age. The embarkation process was reasonably smooth and once they started boarding, we were on the ship quite quickly. Where as the disembarkation process was very poorly managed, with large numbers of passengers standing in the areas on deck 3 outside the lifts, preventing some passengers from exiting the lifts. the other problem was that the ramp to exit the ship was quite steep, further slowing down the process. I could not fault the public areas on the ship, as that part of the ship looks quite modern, with lots of choices for sitting. The Pantry on deck 11 has quite a limited selection of food choices. If you want a burger or slice of pizza that is an additional cost, as well as ice cream and coffee, which i found the pricing equal to some cafes in Sydney. We had dinners in the Waterfront Restaurant, where the service was quite slow and on the first night our waiter came to our table 3 times to take our orders after being interrupted by another impatient passenger behind us. The cabin, an inside cabin towards the rear on deck 6, was what we had expected after many sailings on Holland America ships. Unfortunately nothing had been done to the cabin since being moved to P&O Australia. on the Sunday, my wife had to have a cold shower after the hot water stopped unexpectedly, with no notification by staff. The hot water problem was on the whole ship and we were not made aware of this until after numerous phone calls to reception. Hot water was finally available on Sunday evening. Entertainment was excellent in the theatre and an adults only comedy act was provided late on Sunday night. For first time cruisers this sort of cruise would be ideal and a good introduction to cruising. But for those that have cruised many times, like us, go and find somewhere nice to stay for the weekend. Read Less
Sail Date April 2018
Wanted to visit PNG. Wouldnt go again. Ship is very old and a number of cabins flooded which meant people had to be moved. Some of the children were very badly behaved bombing and jumping in the pool which made it impossible to swim. ... Read More
Wanted to visit PNG. Wouldnt go again. Ship is very old and a number of cabins flooded which meant people had to be moved. Some of the children were very badly behaved bombing and jumping in the pool which made it impossible to swim. Kids running around through the public rooms. the Youth controller did her best but she couldnt be everywhere. Salt Restaurant was very expensive and then you had to pay again if you wanted shellfish or crayfish. Disembarkation was chaotic and people had to wait for up to an hour and a half to collect their duty free alcohol. The organisation of disembarkment for shore tours was hopeless and conducted by people wearing red tshirts who were curt and unhelpful. Drinks were very expensive compared to other cruise lines. The cabin stewards were helpful and so were the dining room staff. The Pantry is basically food court quality. Read Less
Sail Date October 2017
Leaving from Singapore - good - visiting Bali & Lombok but mostly for Dili and Komodo Island. Cabin 4115, well serviced. Shore excursions unsure as we did our own in Bali, Lombok was dreadful (when we know it can be lovely). Dili, ... Read More
Leaving from Singapore - good - visiting Bali & Lombok but mostly for Dili and Komodo Island. Cabin 4115, well serviced. Shore excursions unsure as we did our own in Bali, Lombok was dreadful (when we know it can be lovely). Dili, Timor not good with a $40 Visa charge, told not to use taxis - but $80 pp for a tour with ramshackle buses, no air con, broken seats, spare tyre in middle of the bus! P&O are running these - once 2 buses returned from the early (short) tours no one bothered. Also some passengers were left (for 10 mins supposedly) at different points of interest, not picked up again for 1.5 hrs in such heat. Ship-First, it was cheap $1065 pp 14 days, Singapore to Cairns. Check in wasn't too bad but passengers walking around with suitcases in the Singapore mall had no idea they could relieve themselves of them early, I felt like a Tour Guide as I (we) constantly approached people with luggage, telling them where to go to leave it. Checking in appeared Ok but no information where to wait etc and people already felt 'uninformed' about what was going on. Then 4 international forms to fill in. Sitting for a while we then asked when would we be boarding, and were told, 'now' if we want too (really) how odd is that? On board, luggage in our room, all good, buffet all good OK. Never been with P & O before. OK, by about Day 5 you are fed up with The Pantry (buffet) food, the (Fine) Dining Room is lovely but never seen so little served on a plate! Amazing to see the tables mostly empty! Asian restaurant, setting was lovely but food so pour, very little Asian about water broth with a noodle in it. Can't remember the main meal, followed a huge bowl of so called sticky rice and mango. Sorry this was rice and mango sauce. Dining Room food - went for lunch a couple of times, such a lovely venue but no one there - such poor food - 1 tiny scoop of ice cream half melted by the time it came all the way up from the kitchen. Same at breakfast, the poached eggs were hard & cold. Again, very few bothered to use this lovely venue. Aircon was dreadful, freezing in our quite nice cabin. 4 layers of clothes, socks and doona and still got sick. Eventually aircon fixed (NO) turned off. Now for 12 more days no aircon. $400 to see doc, quarantined so couldn't see the Komodo Dragons, hubby also forced to pay for tablets too just in case he got sick. Money Money, Money. Pay $9.50 for pizza, $5 for hot dog (we don't eat them). Brekky is OFF at 9.30, no supper after the late show. Cakes, fortunately we don't bother much, but I chose an apple slice one night, crap! Panacotta - crap - it was milk jelly! Ship has just come out of dry dock, looks lovely but back pool was leaking into rooms, had to be emptied, elderly people sitting around in lounges wondering where they would sleep that night. So much lack of information, mini suite (s) flooded. General use pool, after 2 days a child was sick in it, so no pool again while it was cleaned, refilled & now freezing. Shows were quite good and we went most nights, but a cuppa and bit of supper & chat with new found friends is nice before heading off to bed - but not on P&O. General areas are lovely but something was/is missing, so many unhappy people who had cruised with other lines, buffet crew obviously told not to serve too much, but scrapings off the board of ham is just that 'scrapings'. Chili (no taste) curry (no flavour) wine was warm when served from a deck bar, had to ask for glass of ice! Why? No Diet drinks when I have a diabetic husband and we'd purchased the lemonade package because it says there were Diet drinks included. (I think $149 for nothing). Salad items were lovely, so fresh and crunchy even the celery was not stringy. NO cheese, asking was a real shock to the poor girl. A cheese platter consisted of less that 1/2 slice of sandwich cheese cut into 4 pieces. Maybe we chose the Weight Watchers Cruise by mistake! First and Last time with P&O. We also consoled ourselves it was CHEAP and that's exactly what it was. Even lifeboat drill was odd, our station was No7 I think but we had to go to lifeboat station 11 to find the crew member with a No7 placard - guess we wouldn't bother in a real emergency-but it was a joke - why are we not laughing. Read Less
Sail Date August 2017
Chose this cruise for my 50th because of the ports & seemed like a good deal. Cabin was ok with good storage. Was disappointed with a few things. Missed out on ports due to weather. Would like to do it again at different time of year ... Read More
Chose this cruise for my 50th because of the ports & seemed like a good deal. Cabin was ok with good storage. Was disappointed with a few things. Missed out on ports due to weather. Would like to do it again at different time of year on a different line. The Edge was well over-priced with only 1/2 the activities listed available. Then missed out on several due to weather. Lucky to get any interaction from wait staff at meals- normally this is part of the cruise experience. A lot of staff didn't smile. Had to sleep with a 'toilet' smell from the aircon one night. One whole wash load was eaten (damaged) by the clothes dryer. Took about 10 days of badgering to get a birthday cake (gluten & dairy-free & not that hard to do), which only happened 5 days after talking to head chef. Very unimpressed with shore tours. Disorganised departures. Poorly defined- 90min drive took 3hrs! & Souvenier shops- jewellery & bags eg. purse $1000!! No meals provided on tours not returning till 2:30-3pm, then no resturants open. On our 3hr bus drive (no toilet) we were each handed a couple of sheets of toilet paper as there was no paper at the toilet stop. Read Less
Sail Date July 2017
Went on the cruise with my fiance, On arrival to the room found the Rubber Bath Matt with mould on it and silicone around bath also mouldy After a big day on shore tour 9 Hours looking forward to a swim at the pool at the adult ... Read More
Went on the cruise with my fiance, On arrival to the room found the Rubber Bath Matt with mould on it and silicone around bath also mouldy After a big day on shore tour 9 Hours looking forward to a swim at the pool at the adult only pool area and a drink at the bar only to find the area closed for a private function. This occurred 3 times throughout the 2-week cruise. One day while at the pool area relaxing painters decided to start grinding above this area creating lots of noise and fumes, paint flakes. After complaining to security the works stopped. When it rained counted up to 12 Buckets and slippery floor signs on deck 11 from the Pantry through to the pool and bar. Food on the ship including restaurants was of a poor stranded and many guests complained. Shore tours poorly organised and long delays getting on and off the ship, queuing hour and a half to get off and on. Communications regarding tours were poor and often the requirements for that tour not met. The second week we cancelled the tours and did our own thing, had more fun. Staff not very friendly or helpful. Paid $80 for an internet service that was so slow it was unusable On a positive note, drinks package was great and on board entertainment great. Read Less
Sail Date July 2017
Terrible cabin , Air conditioning not function for 3 days despite several complaints to reception. Couldn't sleep in the heat.Food in the pantry is terrible especially the Indian & Asian bars. left over fish & chips served as ... Read More
Terrible cabin , Air conditioning not function for 3 days despite several complaints to reception. Couldn't sleep in the heat.Food in the pantry is terrible especially the Indian & Asian bars. left over fish & chips served as Indian fry fish . Roti hard as rock .All curries very bland . Basa fillet served every day without a miss.Cabin staff forget basic things like cleaning the bins, providing ordered DVD , entering cabin without knocking.On the day of disembarkation we were told to vacate the room by 7 am but the cabin staff came knocking at our door at 6 am . most of the ship staff were polite except the arrogant Captain , Executive chef Maitre D. The maitre D was always seen feeding his little daughter in the dining area with his collar sticking up. He never smiled or greeted passengers. I had requested to talk to the executive chef about the quality of food in the Pantry but he didn't bother getting back to me. The food in Dragon Lady & Waterfront restaurants were good generally unlike the Pantry. Read Less
Sail Date May 2017
We chose this because my husband felt it was good price. Opportunity to go on our first tour. Bored despite the activities. The shows at night were so late.The screeching of the singers or presenters in the marquee was ... Read More
We chose this because my husband felt it was good price. Opportunity to go on our first tour. Bored despite the activities. The shows at night were so late.The screeching of the singers or presenters in the marquee was disappointing. Tea and coffee in the pantry house was disgusting. The cakes from the pantry house tasted all the same whether it was tart, cake or slice the fillings were so similar. The serviettes that wrapped up the knives/forks could have been cleaner. Off shore tours or visiting islands just love it. Just a shame that you could travel around Lombok by paying a private driver for $80 for four but tour booked through P&O was expensive. We heard that P&O cruises were bottom of the rung.Definitely be looking at Princess lines next time Disappointed with the smell around sixth deck. The patching up windows with putty and the dirty windows. Read Less
Sail Date May 2017
My wife & i were not happy with p&o Cruise from the moment we got on the ship pacific Eden to start our cruise gd7r6c. We were showed to our room were we could feel a high degree of vibration the same vibration was in in may ... Read More
My wife & i were not happy with p&o Cruise from the moment we got on the ship pacific Eden to start our cruise gd7r6c. We were showed to our room were we could feel a high degree of vibration the same vibration was in in may parts of the ship which continued through out the night & day it could be felt even in bed.most of the 10 days & nine nights. Except when we were cruising around 10 knots. Mostly we cruised at around 19 knots..The Viberations made us feel terrible most of the trip We were not happy with the scenic sailing of the kimberly Coast. All advertising by P&O stated that there would be scenic Cruising of Kimberley Coast Also the ships announcement given on the ships radio on Thursday 18/5/17, stated that all day Friday we would be able to see the shore We did not see any shore line on the way there or on the way back all we saw was the Entrance into Kuri Bay At Broome all the advertising about the trike tour showed a fantastic trike with a with a super car body when we arrived at Broome, the trike’s that arrived were in fact normal road machines not that which was advertised. Enquiries made to the owners of the business. revealed That It Was Never intended to use that trike for the rides in fact it was not even on the road also many of the customers that day believed that their rides would be on the super trike We would never have gone on this cruise had we known that the Super trike would not have been for this shore tour especially as the price paid was so high Also we paid for the trike tour,on 28/2/17 then we were charged again for them on our first statement. after visiting reception we were refunded for one person after more visits we got a refund for the 2nd person We had to make 4 visits to be given our $200 dollars on board ships credit during this time we were asked if we could prove we had on board credit so we produced our receipts before we were given the Credits by the ships crew as they did their level best to be polite to at all times to us When we about to begin our lunch in the water front restaurant on the afternoon of 21/5/17. We were not aware that the ship was birthing at Broome with out any notification to passengers the ship started to manoeuvring the rear of the ship into place with with very sever revving of the engines i believe using a thruster & tug the crockery & drinks on the table started to dance all over the table it was hard to stop the lot falling onto the floor. People near the ships propellers would be eating at this time Also when leaving the Ship by tender there was all ways a very strong smell of Diesel which made my wife Janet feel very sick in the stomach You are now aware of why we gave a 3 out of 10 for this cruise & why we have cancelled all further trips with The company This was our second Cruise if it had been the first My Wife Janet started she would not have even thought of a second cruise Read Less
Sail Date May 2017
First time cruisers - bought this cruise on a whim at a travel expo. Middle-aged couple - I've been around (smaller) boats for a long time, my wife was new to all this. Pre-trip P&O support was excellent, embarkation very ... Read More
First time cruisers - bought this cruise on a whim at a travel expo. Middle-aged couple - I've been around (smaller) boats for a long time, my wife was new to all this. Pre-trip P&O support was excellent, embarkation very efficient. We were on-board several hours earlier than expected so explored our cabin and the ship. Nice ship and friendly crew, good on-board facilities (other than the WiFi which was virtually unusable once we were in coastal waters). We sailed away several hours late due to engine problems, according to the frequent loudspeaker announcements. My wife quite enjoyed her first 12 hours on the ship: while we were berthed and sailing thru the bay overnight. But the following morning the captain must have decided to push thru rough Southern Ocean seas to make up lost time, as the journey became quite rough (I took video of 0.5m+ waves in the on-board pools, and various decks and stairwells were roped off). Needless to say a lot of passengers and some crew were seasick. On the upside, on the 1st night I'd missed out booking at Dragon Lady restaurant, but when things got rough the reservation wait list vanished and I ended up having dinner with a fisherman (who's wife also rapidly 'excused herself' from the table). The on-board shops ran out of seasickness meds, so luckily I'd packed some for my wife. When we got to Adelaide we'd pre-booked a late disembarkation but were rushed of the ship several hours early (I guess cos they had to clean and prep the ship for the next sailaway later that day). The result: I mostly enjoyed this cruise but my wife never wants to cruise again. And I saw many other first time passengers thinking the same thing. Pity.. if P&O delayed the following sailaway by an hour maybe our cruise would have been less impacted and P&O would end up with more future cruiselings. Read Less
Sail Date March 2017
We took the cruise for a rest but our cabin (with balcony and bought early at "full" price) was badly affected by noise from the galley above - starting at 4am and finishing after 10pm. We found out that P&O were aware of the ... Read More
We took the cruise for a rest but our cabin (with balcony and bought early at "full" price) was badly affected by noise from the galley above - starting at 4am and finishing after 10pm. We found out that P&O were aware of the problem of noise especially with our cabin but they never warned us and were happy to take top dollar from us. To add insult to injury, we made a written complaint immediately whilst we were onboard but nobody contacted us. Then when we arrived home we logged complaints but still no reaction. The morals of P&O leave a lot to be desired and their customer service is ZERO. They are mercenary and don't care about their passengers, just the money. To knowingly sell a substandard cabin at full rate is a disgrace. Avoid P&O and ships in the Carnival Cruise Line. The food was mediocre with no fresh seafood and little fresh fruit. The entertainment was spectacular. The cabin and bathroom size particularly were good. Apart from having to deal with dramatic noise from 4am we had a good cruise but didn't get the rest we anticipated. Read Less
Sail Date December 2016
my wife and i were very dissapointed in the Eden,this was our fourth cruise,and I would rate it as the one we liked the least, too many uncontrolled ,noisy children,running everywhere,round pool area, along corredoors,in the marquee,and ... Read More
my wife and i were very dissapointed in the Eden,this was our fourth cruise,and I would rate it as the one we liked the least, too many uncontrolled ,noisy children,running everywhere,round pool area, along corredoors,in the marquee,and in the thearter during shows,making noise in the Atrium till past midnight,Meal times was always a scramble,The theater is second rate, very small,acute viewing angle when seated close to the screen in the side seats, plus the projector ,located in the rear is so low people walk through the projected image wnen getting to or leaving their seats.Very amaturish.Most arears always seemed crowded, we concluded that there are too many cabins and the recreation areas are insufficient to comfortably accomodate the number of passengers onboard.We felt the food was not of very high quality, though there was plenty of it.If any reading this have been on the Dawn you,ll be dissapointed if you expect the Eden to be equal,or better, it doesn't come close. Read Less
Sail Date September 2016
I found P&O Pacific Eden to be below expected cruising standard. Penny pinching in many areas. Coffee, ice-cream, pizza all need to be bought to get good quality, very basic items on a cruise. Same items are available in your cruise ... Read More
I found P&O Pacific Eden to be below expected cruising standard. Penny pinching in many areas. Coffee, ice-cream, pizza all need to be bought to get good quality, very basic items on a cruise. Same items are available in your cruise price, but are of very poor quality. Food quite boring and poor quality, expect if you can get a booking into one of the commercial dinning areas. Cabins good and cabin crew great. Small lounge areas with super loud music or quiz calling, could not have a conversation and also have music, just too loud. Bar staff good, wine and beer good. Mixed drinks and cocktails appeared very watered down, prices still high for duty free drinks. Entertainment and ok, saw different shows each night. Reception and Tour desk staff appeared bored with their jobs and had a pretty much, whatever attitude, only had one question while on trip and could not get any answers. Shore trips cancelled twice Read Less
Sail Date September 2016
We went on this cruise with another couple who were both having their birthday, booked many months in advance. It was also sailing out of Singapore which I had been through many times but had never explored so we added four days on the ... Read More
We went on this cruise with another couple who were both having their birthday, booked many months in advance. It was also sailing out of Singapore which I had been through many times but had never explored so we added four days on the front for Singapore and four days in kuala Lumpur on the way home to New Zealand as that was a city we had heard many good things about. It was my second cruise, the first being on Ventura around the Med, we booked a balcony cabin thinking it would be on par with what Ventura offered. This proved to be a mistake, the balcony was shabby with old, dirty paintwork and a couple of cheap cane chairs, it ended up being somewhere to dry the washing. Biggest issue though was cabin air conditioning just did not work, this was not just us, heard this from passengers who joined the cruise out of Australia and you didn't have to look far to see portable air-con units everywhere, this was a real surprise as we had read of a major refurbishment at the end of 2015. It was clear where they spent the money, the public dining areas were very nice but cabins missed out I think and I also suspect that there is a great deal of deferred maintenance that just isn't getting done. Had our holiday just been the cruise, would have been very upset, book ending it with Singapore and KL made it a decent holiday but at best would rate the ship a 4.5 out of ten, without evidence to the contrary I would not sail on this ship again. It was interesting to note when we embarked in Singapore that you could see painters on the outside of the ship cleaning rust from around the cabin windows, they din't get many done and next time I looked you could just see undercoat where they had been working, P&O I think are run by bean-counters far too much, we did get money back from them before we left the ship but they also need to work on complaints handling as majority of staff are not Australians and getting hold of a manager takes patience. lastly, the incidentals add up, nothing is free on the ship Read Less
Sail Date August 2016
We spent a few days in Perth before sailing on our first cruise heading to Indonesia. Embarkation took around 90 mins. Our balcony room was an adequate size for 3 adults on the 9th floor. All the bar areas are beautifully presented. ... Read More
We spent a few days in Perth before sailing on our first cruise heading to Indonesia. Embarkation took around 90 mins. Our balcony room was an adequate size for 3 adults on the 9th floor. All the bar areas are beautifully presented. We had the free Premium drink package which allowed you to have a large range of drinks on board. Cocktails were really good. The staff mostly were very friendly and appeared to work very hard.There were some real characters that made it fun. Thank God for Marius ! We never once saw the captain and only heard from him when there was a problem with weather conditions. Staff l spoke to had never seen him.Communication was slack. We couldn't get into Bali which l understand happens but we were not even informed that we were sailing away. Very disappointed with the food in all areas except Salt Grill. By the time we ate there anything fresh would have been lovely. The pantry smelt like a hospital kitchen and generally tasted like hospital food. The whole area was like eating in a coles cafeteria with not enough seating. Serving sizes were very small and l am not a big eater. Angelo's and Dragon lady again very basic food you could easily whip up at home and you walked away hungry.Menu the same day in day out. The gyoza's at Dragon lady were like cardboard and the chilli crab was just dripping in oil. Couldn't eat it. Entertainment was good but not enough. We filled our days and emptied our pockets at bingo and the Casino. Any extra classes like the cocktail mix or wine tasting you had to pay for. The shour tours were very average. We will never pay for a P&O one again. The Salon for massages and facials etc was so expensive. Experienced cruising travelers kept saying don't let this ship put you off cruising it was that average. Most people said a 3/10. So in saying all that did we enjoy it ? Kind of. Would we sail with P&O again ? NO WAY. It would be ok for a quickie but too small and not enough happening for a longer trip. Read Less
Sail Date June 2016
Having cruised for 45 years we have to say this cruise would have been our worst. We left from our home port for a relaxing holiday after my husband had a year of surgeries. Our Travel Agent asked us how it was upon our return, reply was ... Read More
Having cruised for 45 years we have to say this cruise would have been our worst. We left from our home port for a relaxing holiday after my husband had a year of surgeries. Our Travel Agent asked us how it was upon our return, reply was 'this cruise has put us off cruising after so many years.' The Waterfront Restaurant Supervisors and Waiters do their best, they are professionals and go out of their way to help. We did have very bad experiences like having to wait for ages for a meal on the first two evenings. We made the complaints and were given our own table each night for the duration of this cruise, for which we were extremely grateful. This would be very beneficial to the over all running of the restaurant if everyone had a fixed table and time. We were horrified at having to see disabled and elderly patrons that had paid for their meals with their passage ticket having to stand in a long line waiting for a table. The Maitre de' was never to be seen. I felt sorry for his assistant rushing around trying to get people seated. But the Maitre de' had to have been the laziest we have come across in our 45 years of holidaying on passenger liners. The Waterfront Restaurant would be much better if it had a new Maitre de'. Also never saw the Executive Chef. If all passengers paid $50 on top of their ticket cost perhaps the Galley could get some better meat to use. Never able to have a nice steak, it came stewed. I guess the Salt Grill was where we were expected to go. The shops did not stock much, that was a disappointment. The Beauty Salon was too expensive. I have on shore a Thalgo 90 minute facial, which includes shoulder massage, foot massage and hand massage from $113. On the Pacific Eden it was double that, so I did not book. Entertainment during the day was dismal. Trivia was ok, as long as the children running it got the correct answers to the questions they were asking!! A few errors there like who won the Oscar for the movie the African Queen! There were two correct answers for that question. The worst part for us was the Muster and we had not left port!!! We went to the designated area only to be blocked. Asking 6 crew including an officer in white uniform, we were still barred from the area. I think the Captain needs to be aware that this was the worste Muster we have ever had on a passenger liner. Which made us nervous when we had high seas on our return back to Fremantle. That was unavoidable, but at 10.20pm at night we had a very heavy sliding door fall off its tracks in high seas. Being in our 70s trying to handle a door like this that was also a mirror was an accident waiting to happen. It was not until 11.40pm that reception sent someone up, having made 4 calls for help. Yes we were asked to the Captains Cocktail party but declined as my husband would not have been able to stand for that length of time, due to disabilities and I don't drink. Summing this voyage up we would call it a Booze Cruise, pure and simple with no Library and no entertainment for people over 50. No we would not recommend it. The Oasis could be improved if there was more shade, goodness knows what the Australian Cancer Council would say of that area. It was near our cabin but we only used it twice for 20 minutes each time, due to the lack of shade. Read Less
Sail Date June 2016
We chose this cruise because it was from our home port and the special was too good to refuse, or so we thought. If I had payed the full fair i would not have been happy. The positives: Firstly our stateroom was roomy, great to have the ... Read More
We chose this cruise because it was from our home port and the special was too good to refuse, or so we thought. If I had payed the full fair i would not have been happy. The positives: Firstly our stateroom was roomy, great to have the daylight and the cabin staff, Dora and Raymond were amazing. Not so hot was the disgusting smell in the corridor after pipes broke flooding the passage. Wet carpet ..., Yuk. Our room also got so cold we needed extra blankets. The aircon could not be adjusted and our room was frigid on the last 4 days of the cruise. Reported the matter but alas still waiting though the toilet was fixed quite quickly. The food in the pantry was almost inedible. It was cold, over or under cooked and you had to move around different stations to get bread, butter where you had to join yet another cue. The worst and fir me most dangerous aspect of eating at the pantry was the fact that I could not be sure if food was made with fish sauce which can be deadly to people like me allergic to shellfish. The staff at the Waterfront were stressed and unfriendly if not downright rude but suddenly about half way through the cruise there was a marked change in attitude. All became clear when we were given a questionnaire to rate the food and service. The food was better though the service very slow. The entertainment was good but repetative and activities enjoyable. Party nights were great. Paying for all the extras that come free on other cruise lines was a bit of a put off. The tender services were chaotic to say the least. They need to consider going into port in Benoa (Bali) as it would seem that they actually rarely get in there. Read Less
Sail Date June 2016
Indonesian Adventure cruise out of Fremantle visiting ports of Komodo Island, Makassar, Lombok, Probolinggo and Bali. Of all my 7 cruises in recent years this is the worse and if it is typical of P&O then won't travel with them ... Read More
Indonesian Adventure cruise out of Fremantle visiting ports of Komodo Island, Makassar, Lombok, Probolinggo and Bali. Of all my 7 cruises in recent years this is the worse and if it is typical of P&O then won't travel with them again. All other cruises have been very good/ excellent. The best feature of ship was the cabin size was room. Food and service was generally poor with tough meat and luke-warm food. There was long waiting time for service in the main Waterfront dining room and in the other self-serve "The Pantry" and difficult to find a table and seating. Staff service in restaurants and bars was generally slack and with a few exceptions staff seemed unhappy and some completely ignorant. Exception being cabin staff and casino staff who were friendly and helpful. Ship used tenders to disembark for shore trips. The access walkway too steep and dangerous for less agile passengers. At Bali which was to be the highlight port for most passengers we were not able to disembark at all due to slight sea swell. Other ships visiting Bali dock at the port and no such problem in getting on shore. Most passengers were very disappointed and some extremely angry. There had been no forward info prior to booking that we may not be able to disembark. The shore excursion at Probolinggo with a visit to the volcanic Mount Bromo was the highlight for us, but overpriced at $300 each person. Read Less
Sail Date June 2016
This cruise was a get together with my family to celebrate our 40th wedding anniversary. We found the service staff to be very nice and they kept the ship very clean. Problems occurred because the ship is an old one and activities ... Read More
This cruise was a get together with my family to celebrate our 40th wedding anniversary. We found the service staff to be very nice and they kept the ship very clean. Problems occurred because the ship is an old one and activities are catered to mostly older people. Not good if you're young and single and there are not many around who are in your age group. Problems: 1) no hot water available before 9am. The sign in the bathroom says “water is precious, please conserve it’. I conserved it alright. My cold showers were very quick. 2) several cabins on level 4 reeked of smoke when we first arrived. Several people complained about it, but were told it would go away after we sailed. Unfortunately the smell occurred again during the cruise but not as bad as the first time. 3) our cabin was very tight. We asked our steward to remove a chair to make more room. Had to keep my luggage on the sofa as it couldn't fit in the small cupboard area. 4) Daily activities can be boring if you're not into Trivia. Movies were not all that great. The meditation class was held on the dance floor in a public area where drinks were being served to people sitting around the dance floor. There was no library area where one could select a magazine or book to read. 5) I was disappointed with P&O for not pre warning us of the possibility that we may not go ashore to all ports as advertised. We were meant to go ashore at Geraldton and Busselton (Margaret River) but due to choppy seas, it was unsafe to use the tenders. Many people had booked tours for Margaret River so they were not happy chappies. 6) P&O told me to expect something 'exciting' for our 40th anniversary. Three balloons were stuck on the wall next to our door and we were given a small piece of cake with 'happy anniversary' written on the plate after we had our dinner. I guess you could call that exciting. There is more that I could write, but they were minor things that I didn't like. If you decide to go on this ship, don't forget to pack that book or two and seasickness pills. Read Less
Sail Date June 2016
The reception area when you get on the ship with the dark blue uneaven curtins makes the whole area so drab and depressing, the first impression of the ship not good. I did take a peak what was behind the curtains and it was gold ... Read More
The reception area when you get on the ship with the dark blue uneaven curtins makes the whole area so drab and depressing, the first impression of the ship not good. I did take a peak what was behind the curtains and it was gold panelling with mirrors which I thought would be a much better look and tasteful and as for the picture of dogs with sunglasses on it would have to be the worst picture I have ever seen, definitely need to change their interior designer and supplier of artwork. The ship has a big problem with dining. The Pantry is the most woeful set up I have ever experienced. The décor is modern but did look more like a décor shop too much decoration, and as for stools for dining on a ship not very practical and one passenger did fall off one and ended up down the hospital. The food was the same old bland slop every day, very little variety and you had to go to so many counters to get everything you wanted by the time you finished the first items on your plate where cold. The fruit salad was loaded up with pineapple and had a little watermelon and dew melon never saw a banana or apple the whole cruise. I am a diabetic and every other cruise line I have been on have a sugarless sweets each sitting. The limited salads had no proper dressings and were very bland and basic. Lacking cheese biscuits, cold meats etc. The man who worked behind the cereal counter was very arrogant and wasn't interested in serving you in fact ignored you and a few times the toast was only toasted on one side. Many a time we had to sit at a table that had the dishes from the previous passengers and after finishing our meal the table still wasn't clean. A couple of times people had got their meal and there wasn't any cutlery probably because the tables hadn't been cleared and they were still on the tables. The majority of the staff are so unhappy looking and don't have that happy, joking, fun rapport with the passengers like other cruise lines. In saying that our two cabin stewards were very good. Then there was the Waterfront that had the same menu every day of the cruise. One soup being Tomato and two types of hamburgers, not quite what you call fine dining. Every time we went there the waiter brought us the wrong order, and once again they were not a happy lot. The pool area was very nice and the entertainers were good especially Greg. The cabin was nice, did have a problem with the air conditioner at one stage and we reported it and was impressed with the time in which they fixed it. Had no problems with tenders and getting off at the two ports. Read Less
Sail Date June 2016
Dining: -Waterfront they took no notice of time & dietary (diabetic insulin) requirements. -Pantry same menu day in day out - very limited diabetic choices Shore Tours - Very disorganised, resulted in missing ... Read More
Dining: -Waterfront they took no notice of time & dietary (diabetic insulin) requirements. -Pantry same menu day in day out - very limited diabetic choices Shore Tours - Very disorganised, resulted in missing Exmouth tour due to staff at tender embarkation point on Deck 4. Advised onshore by Shore Tour Director that we had missed tour but would be reimbursed, then left stranded with no offer of any assistance etc. (There are no Taxis etc. in Exmouth) Accounts: At account finalisation I had a Refund due to me of some $539 which was paid in Cash. 2 days later my Credit Card was debited $547, including $8 card fee. In general: 2 Ports cancelled by weather conditions - Not P&O fault and accepted - had to call plumber 3 times regarding toilet flushing. Also problems with sliding wardrobe doors So ends my 3rd and Final P&O Cruise. Next cruise with Princess in December Read Less
Sail Date June 2016
Just returned from a trip up the West Australian coast first ocean cruise to experience what a longer cruise would be like. Have recently done excellent river cruises through Europe. The Pacific Eden is a rust bucket with gaffer tape ... Read More
Just returned from a trip up the West Australian coast first ocean cruise to experience what a longer cruise would be like. Have recently done excellent river cruises through Europe. The Pacific Eden is a rust bucket with gaffer tape covering over rust hole on the exterior of the ship and painted over some of the tape was pearling off and you could see the rust holes in the metal. The ship was old and tired light globes not working throughout the ship. Furniture in the Pantry eatery was dirty and not cleaned for a considerable amount of time. Bad smell from rotting food waste coming from one side of the Pantry for the whole trip. Lactose free milk served up had gone off so was the next carton supplied. The food was very average and bland throughout the restaurants. The quantity of food served in the restaurant were very minimal requiring to get extra food from the Pantry after the main meal. Had trouble getting a drink from one of the Waterfront restaurant at dinner asked 4 waiters to take our order and told us they were too busy finally spoke to a manager to get eventually served. The extraction system in our bathroom stopped working for 4 days resulting in the area turning into a sauna when having a shower and still wasn't working when we retuned to port. Although we enjoyed the trip and the crew were very nice how ever the expected standard from P&O was very lacking. Our next cruise will be with another cruise operator. It appears this company is on a cost cutting exercise. Will next time check the reviews before booking. Read Less
Sail Date June 2016
Cruise was chosen as a surprise for my Mother's 84th birthday. My Mother has never cruised before and I thought it would be a nice introduction to her to cruising. So I booked a suite for us. When I booked I asked to purchase a ... Read More
Cruise was chosen as a surprise for my Mother's 84th birthday. My Mother has never cruised before and I thought it would be a nice introduction to her to cruising. So I booked a suite for us. When I booked I asked to purchase a birthday package, which includes birthday decorations in the cabin and on the cabin door, and a birthday cake at dinner. I was advised and assured that they would add this to the booking for free. I was thankful, but as it was an extremely important part of the surprise, I called the day before the cruise to make sure everything was booked correctly. My mother was certainly surprised when we came to the port and I told her that this was her present. However, if Fremantle Port wishes to impress anyone, they really need to update their port as it currently looks and feels like a warehouse. Walking onto the ship, there was no staff to greet us, so we just had to walk around a little to get our bearings and take the lift to the suite. On arrival, my heart sank - NO DECORATIONS - so the surprise completely ruined. After mentioning this to the steward straight away and then again the next day, they eventually hung some balloons up! A little too late (VERY little and VERY late) as my Mother's birthday was on disembarking day. Mustering for the drill was a NIGHTMARE! The staff had NO idea and I was actually a bit worried as what would happen if anything warranted a quick emergency exit from the ship. The night of my Mother's birthday we decided to go to Angelo's Italian restaurant for dinner. The food was amazing ! however, yet again the surprise was ruined for my Mother as they did not have on their system that a birthday cake was ordered. When I went to ask about it, they asked me if I had a voucher, no I did not I said, so they ummed and arhhed and finally made the decision to organise one. My Mother had overheard this of course as the desk was not very far from our table. The next day we went to the Pantry for lunch - DO NOT GO THERE IF YOU WANT HOT FOOD! The afternoon teas served in our cabin was wonderful though and for the evening we had soup in our cabin which was nice. Breakfast in the cabin was also great - fresh, hot and tasty. The next day we tried the main dining groom - The Waterfall Restaurant - once again we could not fault the food. Fast service and beautiful and tasty. That evening we tried the Dragon Lady Restaurant - You really need to go here, the food is amazing, with fast and friendly staff! The entertainment was OK, the theatre shows were good, but the comedy and quiz sessions leave a lot to be desired. The White Party was really just for the 17-25 years old with duff duff music, and the 1920's party left a lot to be desired, with no entertainment, just DJ music. There was no casino or bingo on board as it was in Australian waters. So nothing else to do apart from walk around the ship. We could not disembark at Busselton/Margaret River due to the weather, which we understood, but we were not taken anywhere else either! just back up to Fremantle. I contacted P&O to complain when I got back and it took them, several emails and calls later, over 1 month to finally get back to me, only to over a $100 discount on our next P&O cruise, even though I told them that we would not be cruising with them again. Overall, very very disappointing. I prefer to cruise on Royal Caribbean, who have amazing customer service skills, great entertainment and facilities,excellent rooms and food! Read Less
Sail Date June 2016
This was my third cruise. My first with P&O and probably my last. The ship was nicely refurbished in most areas including rooms but the ship is quite small in comparison to other cruises I have done. The food in all complimentary ... Read More
This was my third cruise. My first with P&O and probably my last. The ship was nicely refurbished in most areas including rooms but the ship is quite small in comparison to other cruises I have done. The food in all complimentary restaurants was poor. No taste and often tough and much different to description on menu. There was no free 24 hour options on board. This was a cruise to nowhere so we were onboard for 3 days. The seas were a 4 to 5 metre swell and a lot of people were sick. Staff not really helpful to people needing help. They didn't seem to know to do. They weren't friendly like other cruises we went on. Entertainment was good. Not much for kids to do though if you have them. This liner is just not comparable to other cruises. Which is a pity as many people we spoke to were using this cruise to see if they would do another and because this cruise did not impress many were put off. Read Less
Sail Date May 2016
Pacific Eden Ratings
Category Editor Member
Cabin 3.0 N/A
Dining 3.0 3.1
Entertainment 5.0 3.6
Public Rooms 5.0 3.8
Fitness & Recreation 3.0 N/A
Family 3.0 3.5
Shore Excursions 4.0 N/A
Enrichment Activities 3.0 N/A
Service 3.0 3.5
Value for Money 4.0 N/A

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