322 P&O Australia Pacific Eden Cruise Reviews

I was very pleasantly surprised at how nice the ship was. Having been on the Pacific Jewel the previous year and finding that super budget, my expectations weren't high for the Pacific Eden. However, it was well maintained, the room ... Read More
I was very pleasantly surprised at how nice the ship was. Having been on the Pacific Jewel the previous year and finding that super budget, my expectations weren't high for the Pacific Eden. However, it was well maintained, the room was lovely, very comfy beds and a roomy bathroom, including a bath. Unfortunately the weather was the worst Perth had seen for the year, however, we remained in Port for the first night, it really didn't matter where we were as the facilities on the boat were great and we had a great night. It was a comedy cruise and all the shows were first rate. The afternoon of the second day we finally set sail, and for those who have cruised before it wasn't really a problem, however, more than half the boat disappeared with most travellers suffering sea sickness. The third night was also forecast for bad weather, so they again docked in port early for the comfort of the passengers, and they all came out to play again. It was just a shame that it was the second night that had all the best entertainment, so a lot of people would have missed out. There was a bit of a plumbing problem it would seem as there was a very strong sewage smell in The Pantry, however, as we choose to eat in the restaurant it didn't bother us, they came around and put a treatment in all the toilets, so I think that fixed the problem. The only negative about the cruise, is the staff that work on the boat, we found them very unpleasant, only a few seemed to enjoy their job, and there were many errors in the dining room as they clearly weren't interested. It felt like we were an inconvenience to them by going in there to eat, but the people in The Pantry did not look any happier. Its just a shame as you go with such hope of a good time and then come away disappointed as you are made to feel unwelcome by such sad people. Read Less
Sail Date May 2016
My husband and our 10 year old daughter have just returned from a 3 day Wine and Cheese Cruise off the coast on the Eden, we all had a great relaxing time, it was my birthday celebration. Last year we did RC Voyager for 14 days Freo to ... Read More
My husband and our 10 year old daughter have just returned from a 3 day Wine and Cheese Cruise off the coast on the Eden, we all had a great relaxing time, it was my birthday celebration. Last year we did RC Voyager for 14 days Freo to Singapore and we loved it so I was looking forward to enjoying being on a ship again. We upgraded to a oceanview cabin. The cabin was spacious and loads of room to store your luggage. Shower/bath was good rather than being confined in a separate shower booth, as a always feel a bit unsteady with the boat rocking. My daughter had a rollaway that was never put back to a sofa during the day so we had ample room to move around in the cabin. This is our second cruise and I never nit pick on small cracks on tiles or chips on wall etc as long as the cabin is cleaned properly, for the price we paid it was good value. As soon as we boarded booked Luke Managans Salt Restaurant cause I knew bookings would go fast, also booked up some activities with the P&O Edge and enrolled our daughter into the kids club. Only the first afternoon we had a late lunch at The Pantry I had two wraps and my husband had curry all quiet okay. In the evening we had some more curry there because it was quiet late mine was very dried out. Our breakfasts at the Waterfront Resturant was lovely I enjoyed the eggs and the coffee was excellent. The Salt Restaurant had good options for my fuzzy daughter staff were very friendly in there. We had one dinner at Waterfront a fish dish, but the sauce overpowered it. We had warm weather on this cruise for this time of year so we spent time around the pool deck relaxing. I loved the lounges, with no smoking in this area which we had on RC Voyager last year. We did Flying Fox and Walk the Plank, the staff at Edge were lovely and very big on safety. Our daughter went to kids club at night small numbers there worked well for her she was always wanting to go. On the second night we went to a show "The Velvet Rope" I really enjoyed it I never attended any of the Food and Wine Events on this cruise didn't really have time and you had to pay a small fee to go to these. I loved all the bars and the music entertainment was good. I didn't find the staff very friendly in the Waterfront Resturant I think because not same people and waiters on assigned tables in the evening so they don't end up getting tips. My daughter and I had our hair done in day spa girls were lovely, price was okay but massage treatments prices was too high. The swell on the ship was I bit unconfortable on the first night then we all adjusted okay. A lot of first time cruiser would have been put off which is a shame. We would probably look at book this ship again in the future I felt the ship was a excellent size for us. Read Less
Sail Date May 2016
This was my third cruise. My first with P&O and probably my last. The ship was nicely refurbished in most areas including rooms but the ship is quite small in comparison to other cruises I have done. The food in all complimentary ... Read More
This was my third cruise. My first with P&O and probably my last. The ship was nicely refurbished in most areas including rooms but the ship is quite small in comparison to other cruises I have done. The food in all complimentary restaurants was poor. No taste and often tough and much different to description on menu. There was no free 24 hour options on board. This was a cruise to nowhere so we were onboard for 3 days. The seas were a 4 to 5 metre swell and a lot of people were sick. Staff not really helpful to people needing help. They didn't seem to know to do. They weren't friendly like other cruises we went on. Entertainment was good. Not much for kids to do though if you have them. This liner is just not comparable to other cruises. Which is a pity as many people we spoke to were using this cruise to see if they would do another and because this cruise did not impress many were put off. Read Less
Sail Date May 2016
Our 3-day Fremantle to Fremantle cruise with P&O Pacific Eden was a family holiday for my wife and I and our two kids 6 and 3. We used it as an opportunity for us to sample the newly renovated pacific Eden and compare the P&O ... Read More
Our 3-day Fremantle to Fremantle cruise with P&O Pacific Eden was a family holiday for my wife and I and our two kids 6 and 3. We used it as an opportunity for us to sample the newly renovated pacific Eden and compare the P&O cruiseline to our previous trips with Royal Caribbean. It was 3 days of our life - we really enjoyed our stay on the boat and didn't think twice about trying to get on a bus. I booked directly with P&O with out a problem and it wasn't anyone's birthday so we really missed a bullet there. We are regular travelers and familiar with good service on cruise ships. With this in mind, I booked what we could afford and expected a high level of service and quality. I didn't pay for the Daily Water Delivery as that would be a waste of my money. I was not advised by the agents that all Suite passengers received FREE water during cruises but had previously read that during my research. Upon arriving on the boat - oops i mean ship - we were greeted with smiling faces and a clean surprisingly spacious room and a larger window than expected, however there was not even "Happy Anniversary" balloons and no cake in the suite... a small issue, but the surprise of having Happy Anniversary balloons and a cake waiting for us was ruined. Thankfully it would of been a surprise so we were not expecting it so it went unnoticed. But still the surprise wasn't there. Opening our Welcome Letter we were completely not shocked to find the right date and the right destination listed - apparently we were sailing to where we thought we were. So within 10 mins of boarding we were past the Reception Desk on to the lido deck with numerous glasses of wine. The wine, weather and 2 well behaving kids gave us a clear insight into what we could expect over the next three days... cold beers, smiling small crowds and unhelpful diets for losing a few kilos. We walked away very happy - a lingering shiraz taste in our mouth before the boat had even left the dock! The rest of the these words are simple... FOOD, ROOMS AND COMMON AREAS, STAFF. Food - at best, food court quality. Not up to the standard expected when compared to Royal Caribbean, irrespective of how much you paid for your room strangely. Cleaning - Our cabin was great, not immaculate but more than we expected and on par if not better than our previous Royal Caribbean inside cabins. I didn't spend much time searching for mould in the bathroom or checking for stains. Although i did notice that one of the wooden arms of the chair had lost a lot of its varnish from wear and tear. When siting on the chair i couldn't tell the difference, If i was planning on looking at the chair a lot or was an avid chair photographer this would of been a dreadful turn of events and photos would of been taken. Luckily I was only going to sit on it a few times over the 3 days. photos were not taken! Staff - what a hard working lot of employees... we saw a lot of smiling faces and a lot of warn out looking faces. Service existed, we ordered meals and drinks and they arrived within adequate time. We regularly had 3 course meals that were turned around in ~40 minutes, with the 2 kids i thought that was pretty good. Any special requests were met with a can do attitude and fulfilled. There were no Tender boats as there were no ports of call - however there were a few passengers that it would of been nice if they literally were gassed by fumes filtering inside tiny boats... not a pleasant experience to be around those people. Happily, we simply can recommend P&O Cruises Australia for the money we payed - we didn't relate any of this to the company as we are lazy and they were just providing us with what we expected. On a side note our cruise for the 4 of us cost a few bucks under $1000 AUD so for the money we spent we thought i was a great little weekend getaway for the 3 nights. Was it up to the previous experience we had on Royal Caribbean, probably not. But there were definitely some aspects that were better. Less crowds, younger clients, far more and better live music, a lot more nice chilling out areas just to relax quietly in, not as busy lifts, the new refurbished common areas all were lovely and modern. Overall it was better than we expected. They could definitely work on the food tho, we were happy with 90% of what we got, but there is a lot of room for improvement. Read Less
Sail Date May 2016
We chose the Pacific Eden because it was based in Fremantle which meant no flying! We were very wary of how this cruise was going to go because we had seen so many poor reviews but I have to say we were pleasantly surprised. This was ... Read More
We chose the Pacific Eden because it was based in Fremantle which meant no flying! We were very wary of how this cruise was going to go because we had seen so many poor reviews but I have to say we were pleasantly surprised. This was only our second cruise, first was on RCI and very hard to compare, so I won't. Getting on the ship was a breeze, no drama there and when we got on board we were able to access our cabin and found one of our suitcases had arrived with the second arriving shortly thereafter. Arriving back in Freo was just as efficient, we were off the ship at 8.10 a.m. and in a taxi about 30 minutes later. Everything was very well organised. Our cabin was fine, we had a couple of fantastic Cabin Stewards in Arvin and Martin, nothing was too much trouble for them, very efficient and friendly. Plenty of wardrobe space and coat hangers, I would have liked a kettle in the room though so I could make a cuppa. The beds and pillows were very comfortable. We ate mostly in The Waterfront, Angelo's and Dragon Lady and had no problems at all, the menu choices were excellent. The drinks did take a little while to arrive but really it wasn't that big of a big deal. As it was my husband's 60th we booked Salt and found it to be fantastic but then so was Angelo's and Dragon Lady. We used the Pantry a few times and found that to be fine. The ship's bars were great, beautifully refurbished and were also comfortable to sit in during the day for reading etc. Each bar had a coffee machine so you could get a flat white/cappuccino etc. The entertainment was great, we enjoyed everything we went to. We never do bingo but found ourselves there most days and 'discovered' Marius - boy was he entertaining! What a crack-up. We enjoyed the Bianco and Great Gatsby nights, not so fussed on the Back to School night tho. We didn’t use the pools at all because we aren’t water babies, having had skin cancer doesn’t help, but they were both lovely, the adults only pool could have done with a little more shade. The shore stops were so-so and the only one we really wanted to do was Bali and that turned into a fizzer due to the heavy swell. We only got off the ship in Makassar and Lombok and didn’t enjoy either spot. All in all we had a great time on our cruise and would consider travelling on the Eden again if it had a different itinerary e.g. better destinations. Read Less
Sail Date May 2016
This cruise was departing from our home port and decided to give it a try in spite of poor reviews, to our regret. The positives included a good sized comfortable interior room and the wonderful entertainment provided by the resident ... Read More
This cruise was departing from our home port and decided to give it a try in spite of poor reviews, to our regret. The positives included a good sized comfortable interior room and the wonderful entertainment provided by the resident group of dancers and singers. The ships bars and lounges were excellent. The worst of the negatives was the appalling food quality provided. This is my 9th cruise, of which 3 have been in the last 6 months and one of the highlights of any cruise is the dining. Quality, variety,availability and presentation are essential, but sadly this ship lacked that. There is no fine dining aboard, its hard to find a table cloth anywhere except in one specialty restaurant (which is not special) except for the decor. The 2 main eating areas where food is dished up is, The Pantry that has 8 food station and a food hall environment. Inspite of any hype the food is ordinary, bland and repetitive. The alternative is The Waterfront, where you will be seated at a table (still no table cloth) with basic settings. The food you order from the menu may lose something in translation by the time it reaches your table. The servings are miniature and the quality is poor. The staff are an unhappy, friendless group probably due to their being too many diners and too few staff. Sadly the Buffet has been abandoned for the above alternatives which means there is no 24/7 food outlet for FREE late night snacks like a sandwich, cake or cookie with coffee. Food outlets close around 9 pm, though you can PAY for a burger, hot dog or pizza from The Grill, open 24/7.Room service is not free and is expensive. Shore excursions are very expensive and poorly organised. My experienced involved a 2 hour 30 minute delay getting to the tender. which really reduced the available time ashore. In closing I recommend those contemplating their first cruise they carefully consider the reviews submitted on this and similar sites and pay particular attention to those submitted by experienced cruisers. For those that have cruised before, give this ship a miss or you will be disappointed. Read Less
Sail Date May 2016
My wife and I cruised on the Pacific Eden's Indonesian Adventure and, on balance, we returned home disappointed. First the good points. The food was generally very good. The Pantry works well with none of the hygiene problems ... Read More
My wife and I cruised on the Pacific Eden's Indonesian Adventure and, on balance, we returned home disappointed. First the good points. The food was generally very good. The Pantry works well with none of the hygiene problems associated with open buffets. Food was served hot and there was a good choice. The Waterfront Restaurant served a good selection of dishes, changed daily. The quality, with the exception of a couple of overcooked pasta dishes, exceeded our expectations. The Dragon Lady and Angelos both offered excellent dishes. We did not sample the Salt Grill but heard that it was an amazing experience, albeit at a price. There were two highly enjoyable dress up evenings and many people took a great deal of trouble with their costumes. A great atmosphere, especially on the Gatsby Evening, only slightly spoilt by the arrogant few who decided they would not follow the dress code and enter the main restaurants in thongs, shorts and singlets. The ship has been refurbished by P & O to a good standard - all the decorations and fittings were very attractive and had a good ambience. Our inside cabin was spacious and the bed was comfortable. The staff were nearly all extremely helpful and happy. Our cabin stewards were a delight and the bar staff and waiters all served us with a smile. There were over 100 children on board, nearly all well behaved, and P & O should be congratulated for keeping them entertained each day in the Kids' Club. Now for the bad points. There were problems with all the ports that we visited. First, there was Komodo Island, a must visit if you want to see the dragons. P & O had informed us before the cruise that we would be able to disembark and make our own arrangements on the island. Regrettably they announced the day before we were due to arrive that we would not be allowed to get off unless we booked one of their tours. $119 each for a 2 kilometre walk seemed overpriced. The next port of call was Makassar (or Ujang Pandang) on the island of Sulawesi. This was the only port where we actually docked rather than using the ship's tenders. We were allowed 4 hours ashore which was quite enough to see what little the city had to offer. Next was the island of Lombok, where the ship anchored some way out from the dock, involving a 20 minute each way tender trip. The ship has 4 tenders, each capable of taking 75 passengers. Anyone with a basic grasp of maths would work out that it would take over 3 hours to get the 1500 passengers ashore. Too long and tempers on board were fraying. Our penultimate port of call was Probolinggo on the island of Java. Our tender proceeded up a long channel to the dock. This was not a good experience as everywhere we looked garbage was floating in the water and there was an unpleasant stench. To be fair the town was pleasant, although not remotely geared up for tourists. We were viewed by the locals with a mixture of curiosity and amusement. Our final port of call was Benoa on Bali which was the expected highlight for the majority of passengers, many of whom had arranged private expeditions for the day. We arrived on a gloriously sunny morning to be told that we would face a 45 minute tender ride to the dock. Being a budget cruise line, one can understand why P & O don't want to incur high charges for actually docking in the port but why on earth do they have to anchor so far out to sea? To their credit, however, they had arranged for a local boat (the Bali Hai, capable of taking about 300 passengers) to use in addition to the tenders so as to get everyone ashore in a reasonable time. My wife and I boarded the first tender off the ship and noticed that there was a moderate underlying swell that made getting on to the tender slightly difficult but no problem as long as one took care. About 10 minutes into our tender ride, we were turned round and ordered back to the ship. Apparently the captain of the Bali Hai felt the sea swell was too great to allow passengers to board his ship safely. Our disappointment was huge and, although we understood that passenger safety was paramount, we felt the whole operation could have been handled far more competently. Why had we been allowed to leave in the first place? Sea swells are not uncommon, especially at this time of year, so unless P & O improve their act, people should not rely on this cruise to enjoy a day out in Bali. There was a distinctly unhappy atmosphere as the ship made its way back to Fremantle, not helped by the weather taking a turn for the worse and some people feeling unwell. There were a lot of whingers. There were a lot of other people whinging about the whinging. Not a good place to be. Next, the entertainment. The P & O singers and dancers were technically excellent but the shows they presented were not at all to our taste - generally ultra modern with the music was far too loud, the lighting too dark and with too many clouds of dry ice. On some occasions there was even some lip-synching. Guest artists included a talented young magician, an excellent Tom Jones tribute singer and an amusing comedian. The in-house entertainment team were generally excellent, especially the multi-talented Karl Bird. However, another member of the team should be told that his joke about a woman with Down Syndrome was highly offensive. Finally, the plumbing. There is no doubt that the ship has a real problem here. One expects the occasional blocked toilet on any cruise but when it happened to us 6 times in 12 nights, often at the most inconvenient of times, there is really no excuse. The plumber told us it is a major problem all over the ship and it is not all a result of people putting inappropriate things down their toilets. One night there was a burst pipe in one of the ship's bar areas which resulted in it being closed off, wholly or partially for 3 days whilst blow driers were put to work. Overall, we acknowledge that P & O are doing some things right but there were enough things wrong to spoil the cruise for us. We do not want such stress when we take a holiday. Read Less
Sail Date May 2016
I went on this cruise mainly because it sailed from Fremantle Port and we didn't have to fly. Now where do i start with my disappointment? We paid $2028 each for me and my daughter, before we even left they changed our room took away ... Read More
I went on this cruise mainly because it sailed from Fremantle Port and we didn't have to fly. Now where do i start with my disappointment? We paid $2028 each for me and my daughter, before we even left they changed our room took away $25 room credit and our vip package then gave us a soft drink package to apologize for the inconvenience.The soft drinks were hot cans poured in a full glass of ice which made it like water. Our cabin was nice and very clean,the ship was small including the tiny pools. Entertainment, well, not much to look forward to very boring! The crew were all miserable was hard to get a smile out of them never mind a hello very unhappy bunch. Room service was poor took them about an hour or more just to deliver ice and as for the food shocking,tasteless and the same every day. We were so fed up of the same food we decided to order pizza room service,the reception told us oven was broken but when we went down to pick the pizza up ourselves the oven was fine. Had a lot of rain one night our floor and stairs were flooded with water. Maintenance men grinding and banging outside our cabin window 7.30am in the morning. Movies and shows on tv were played over and over all day,one of the days a movie played 5 times. We were very disappointed we never stopped over in Bali as the swell was too high but then we found out the ship could have gone into port but the fees were too expensive.To top it all off i went on this cruise for my 50th Birthday i got no acknowledgement of my special day, not a Happy Birthday,cake or even a balloon. Will NEVER cruise with P&O AGAIN!! Read Less
Sail Date May 2016
I had read a lot of bad reviews on this ship and nearly cancelled. In short, would I sail on it again ? more than likely yes, but not for any more than the 3 nights we did. It was a relatively cheap weekend but I would not pick P&O out ... Read More
I had read a lot of bad reviews on this ship and nearly cancelled. In short, would I sail on it again ? more than likely yes, but not for any more than the 3 nights we did. It was a relatively cheap weekend but I would not pick P&O out of choice. I have sailed on other Lines including carnival, RCCL and Star Cruises, this been my 6th cruise. On other lines you definitely get more value for money, better service and it includes all the kids activities. I could not believe that P&O wanted money for everything you wanted to do. You cant even go on the bow without paying for the "Titanic experience $44) as they class this as a high risk area. Royal Caribbean always have their bows open provided the weathers good. It was a nice little 3 day break, but any longer and it would have become annoying. Food - After reading all the reviews the food seemed to be a big problem and it seems to have been fixed. All the food at the Pantry was hot and tasted ok, The area was clean and well presented. The food at the Water front restaurant was also good and was well presented, however the staff are really not that helpful. Service - Hit and miss, some staff seemed to be wanting to help you, others did not seem to care. The one experience we had at the Water Front was quite nice, friendly helpful waiter however a few days later we dined there again and a had a woman who did not crack a smile raised her eyebrows at any request you had. Here's an example, we asked for an extra entree, it seemed difficult to organise and when she bought it the food was almost thrown in front of us. My son asked for a dish which she said they did not have, we pointed out to her that it was actually on the kids menu, she grunted came back and gave it to him, another child ordered the same but was ignored and did not receive what he asked for. This same lady barked at me when one of the 10 yr old boys at the table was sick, they were sick in a sick bag and we closed and sealed the sick bag up and put it on the plate so it could be taken away. When I asked her if she could please take it away , she rudely said " I am not taking that, some one else will" That sick bag sat on our table during our entree, and our mains, yes we had to have our meal with this sick bag sitting in the middle of the table. After our mains I had had enough, it had been on our table perhaps 30 mins so I turned around and placed it on a cabinet that was behind our table, then the decontamination squad came in, I thought I was watching a comedy... A large orange bag was put on the floor (next to another lady and gentleman dining at the table next to us) there was 2 guys with masks and rubber gloves on, and spray bottles, they sprayed inside the bag, sprayed the plate and sick bag, placed the sick bag inside this huge 40 L or so bag, continued spraying the contents. Tied up the bag and resprayed it all again. This was done at the side of someone eating, my sister in law actually went and apologised to the couple. and explained it was not a gastro bug and they could have done it more discreetly. Over the 3 nights we asked reception and our cabin staff for a box of tissues to be put into our cabin, we never saw any tissues and we also asked for more blankets non of these came up either. We ended up having to purchase tissues at our shore leave to take to our cabin. incidentally my sister in law filled out the free DVD hire requesting a DVD to watch in the cabin that her sons wanted to watch, this was done on the first night and they never saw that either. Seems that the cabin looks nice when you arrive but dont ask for anything extra as you wont get it. Bar staff seem hit and miss, some can make a good drink others cant, drinks only 3/4 full , some prices did vary from bar to bar but I did notice some were larger glasses so that's probably why. When we arrived we tried to purchase the soft drink package it was organised chaos, I was told to go here there and everywhere and ended up back where we started from, it took seriously an hour and around 6 locations to actually obtain the package, 2 days in my son lost his card, which we had replaced at reception, trying to get the drink package sticker again....I am sure my son was not the first to request a replacement sticker in the history of P & O but it sure felt like it, pushed from one manager to a bar to reception back to the bar back to the manager who just seemed to find it too hard to work out how to give him a new sticker. The entertainment choices are a little sparse, the program is only giving you 1 thing to do at any one time. Most cruises give you 2 or 3 options at say 9am, this was a full program but only one option per time slot After reading all the older reviews, I will agree that it would appear to have improved slightly, but P&O will have to do some serious ass kicking of staff and reconsider charging for activities for the kids on board before I would consider sailing with them again, what I mean by that, if I had a choice of other lines P&O would be on the last of my list. Read Less
Sail Date April 2016
Our 3-day Fremantle to Margaret River to Fremantle cruise with P&O Pacific Eden was a birthday surprise for my husband, and an opportunity for us to sample the newly renovated and much-hyped P&O product. It was the longest 3 ... Read More
Our 3-day Fremantle to Margaret River to Fremantle cruise with P&O Pacific Eden was a birthday surprise for my husband, and an opportunity for us to sample the newly renovated and much-hyped P&O product. It was the longest 3 days of our life - we couldn't wait to get off the boat... so much so, we looked at the option of disembarking in Busselton and catching a bus back to Perth! I booked directly with P&O and spoke to 3 different agents to confirm my husband's birthday would be acknowledged with birthday balloons on the suite door and a small cake in the room upon arrival. We are regular luxury travellers and familiar with good service on cruise ships. With this in mind, I tried to booked the Penthouse, but with only one on each ship it sells out very quickly. So I booked the next category - Suite with balcony (SA) - expecting a high level of service and quality. I also paid for the Daily Water Delivery - $15 for 6 bottles during the cruise. I was not advised by the agents that all Suite passengers received FREE water during cruises. Upon arriving on the boat - and I do mean boat - we were greeted with "Happy Anniversary" balloons and no cake in the suite... a small issue, but the surprise for my husband's birthday ruined nonetheless. Opening our Welcome Letter we were shocked to find the wrong date and the wrong destination listed - apparently we were sailing to Esperance, not Margaret River. So within 10 mins of boarding we were down at the Reception Desk with numerous complaints. The receptionist gave us a clear insight into the service we would receive over the next three days... cold, unsmiling, unhelpful. We walked away very unhappy - a bad taste in our mouth before the boat had even left the dock! The rest of the complaints are simple... SHOCKING FOOD, DIRTY ROOMS AND COMMON AREAS, RUDE STAFF. Food - at best, food court quality. Not the standard expected on a cruise, particularly when paying for a premium product as a Suite guest. Cleaning - our suite furnishings were dated and stained, the bathroom full of mould, crockery and glasses so filthy we had to hand wash to use them - photos have been taken. Common areas on the ship were also dirty, dusty, marked - photos also taken. Staff - what a miserable lot of employees... we didn't see one smiling face for the entire cruise. Service was non-existent... wait times to order meals would often be at least 15 mins... we waited 20 minutes to place a drinks order at lunch in the Waterfront Restaurant one day and then another 20 mins just to get the drinks! Other issues include the Elemis Day Spa - we paid over $400 for a 75 min couples massage... tiny massage room, no explanation of treatment by therapists and then handed paper cups of water at the end of the massage - luxury! Tender boats - passenger literally gassed by the fumes filtering inside the tiny boats... not a pleasant experience. Sadly, we simply can't recommend P&O Cruises Australia - all of these issues have been relayed to the company through its computer generated online survey, however we are not holding our breath for a response! Read Less
Sail Date April 2016
Just returned and happy and relieved to report was fantastic. As new to cruising I left Freo Port with some trepidation given the terrible reviews the pacific eden has been getting. All I can say is the teething problems previously ... Read More
Just returned and happy and relieved to report was fantastic. As new to cruising I left Freo Port with some trepidation given the terrible reviews the pacific eden has been getting. All I can say is the teething problems previously reported are sorted. Staff across ship were all friendly, accommodating and very helpful. I could not fault them. The ship is gorgeous with so many colourful and inviting areas to sit and relax whether with friends and or for some reflection and quiet time. Although was school holidays, there was always quiet and relaxing nooks and i never felt crowded. I tried all restaurants and enjoyed them all. Good food, service and lovely decor. I absolutely loved the blue room, its ambience, style and furniture very comfortable. Entertainment was fine, we enjoyed all the trivia contests and pablo and his team were all great. My teenagers enjoyed the table tennis tournaments as well as winning prizes with trivia comps. I even met the captain, he approached me and asked me if i was enjoying the cruise. So he was out and about. We were also impressed with the gym. Also, no lining up for the main restaurant which we preferred to the pantry. The pantry was always busy, so was popular with the majority however needs better ventilation as some areas in pantry had unpleasant odours. But never went hungry as always a restaurant available for us. We can be piggy and were concerned from previous reviews that servings might be too small but food was hot, arrived quickly and serves were more than adequate. I loved the high tea in the salt grill and loved introducing my young teenage boys to such a civilised event. 8 nights was just perfect for us. Well organised with a smooth disembarkation by p&o. Well pleased, well organised and a lovely break with gorgeous weather. A great intro to cruising. Read Less
Sail Date April 2016
My husband and I were first time cruisers so did not know what to expect. We were unsure how we would go with sea-sickness so decided to book a suite as it was in our budget and thought more room would be less claustrophobic. It was a good ... Read More
My husband and I were first time cruisers so did not know what to expect. We were unsure how we would go with sea-sickness so decided to book a suite as it was in our budget and thought more room would be less claustrophobic. It was a good choice. Embarkation Very smooth and straightforward. The lines were quite long for organising the paperwork and photo for cruise card, however, we realised that we had priority boarding so we progressed to front of line. Once onboard we found our cabin, met our Cabin Steward and continued to explore the ship. Our luggage had not arrived by this time but Viddy, our steward, brought it before we left to explore. Cabin Very spacious, lots of storage space, very comfortable, soft beds and pillows. The balcony was huge with 2 sun loungers, 4 chairs and a table. Our room had a Nespresso coffee machine which we used for making tea and coffee. We had a fridge and complimentary bottle of Brown Brothers Prosecco and bowl of fruit. There was a large dressing room with separate bathroom. Everything worked fine. The shower was a little temperamental running from very hot to quite cool, but we got used to it. The shower was over a bath. This would be awkward for the elderly or disabled as it was a quite high side to the bath. Dining All food was acceptable and no one should go hungry. The Pantry - not everything to everyone's taste, but so much to choose from. Basic food. Always salad, rolls and cake available. Food quality varied, but look at everything and pick what you want. If you try something and you don't like it, go back and try something else. Bread rolls were exceptional. Waterfront Restaurant - tried this for breakfast and lunch. More civilized as you have private tables with table service. The food is not 5 star, but it is tasty and well presented. The steak cut chips were lovely and again, rolls were delicious. Breakfast had so many things to choose. All included in price. Angelo's - Lovely setting. Included in fare. We liked the Arancini balls, the parmigiana, there were no vegetables etc served with the main. No rolls (!) just some bread sticks (which were nice). Dessert was not that appealing. Fresh cream should be kept cold from the fridge not served room temp. Drinks we had a soft drinks package included with our fares which was handy as alcoholic drinks were pricey. Average price for beer $8,90 for pint or bottle, $9.50 for glass of wine and $11.50 for a cocktail. We had bottled water supplied to our suite which was a bonus as we did consume quite a bit of water, however, there was a cool water dispenser in the Pantry which was popular and all restaurants supplied water with the meals. Entertainment something for everyone. We enjoyed the Trivia and games. The pool was popular and the shows were fantastic. Well done Pablo, Karl and Marius who just had everyone in stitches for most of the cruise. Although it was school holidays the ship was not over-run by kids. The ship never seemed crowded. You could always find a quiet place. Even on party nights we had no noise from above or from people in the corridors. We thought all activities were well organised. Service Everyone was very helpful. The staff seemed to work long hours, but always kept the ship very clean. Reception was always helpful. There was a constant presence of Supervisors keeping the ship running smoothly. Shore excursions Geraldton - tender crossing was ok, bit bouncy. Stairs to tender are very steep. Did not book an excursion, but visited the town and museum. The beach was lovely and next time we will spent the day swimming there. Broome - lovely area, lovely weather. Booked the Broome Sightseeing tour. Good way to get around. Thought Cable Beach was over rated. Perth beaches are better. Visit to Matsos brewery was the highlight, in 40 degree heat, very refreshing! We also visited the Pearl Luggers cafe for refreshments which was unexpected and very much appreciated. We were treated to iced tea or coffee and devonshire tea or fruit cake. Exmouth - unfortunately sea conditions meant we could not reach shore via the tenders. Safety has to come first so cheers! to the Captain for having to make an unpopular decision. Another day at sea, plenty to see, do and eat! Disembarkation Smooth, organised. No dramas at all. Overall, we really enjoyed the cruise. We had a little bit of queasiness on the last day, but Kwells soon sort that out and also gave us a good nights sleep. Read Less
Sail Date April 2016
Nice ship which has been quite well refurbished. The staff were generally friendly and our outside cabin was well appointed. The entertainment was first class. The cruise itself was good but due to high winds we only got two out of our ... Read More
Nice ship which has been quite well refurbished. The staff were generally friendly and our outside cabin was well appointed. The entertainment was first class. The cruise itself was good but due to high winds we only got two out of our three ports of call which was a wee bit disappointing. The big complaint, which explains the two rating, was the food. Shocking. It was cold, regardless of meal time, breakfast, lunch, dinner. We even tried two of the speciality restaurants. Same thing. Food was Luke warm at best and always the same, over cooked meat and undercooked veg. Shame. A wee extra was the only hot food was the grill where you got burgers, hot dogs, pizzas etc. But you paid for that. Another complaint was the casino not being open. We are not gamblers but others were. Nothing was advertised before hand to say it would be shut as cruise was off the coast of WA and rules didn't let them open. Not told beforehand. A small thought for smokers, not well accommodated at all. Last thought beware if coming from UK like us the £39 a day to go for the drinks package and that was per person per day. I don't mind drinking it but didn't want to buy the distillery!!!!! Read Less
Sail Date April 2016
Embarking from Adelaide and travelling to Freemantle WA. Fabulous that so many ships are now coming to Adelaide and sailing our waters. I am now able to book cruises that actually fit into my holidays. About the Cruise - positives, the ... Read More
Embarking from Adelaide and travelling to Freemantle WA. Fabulous that so many ships are now coming to Adelaide and sailing our waters. I am now able to book cruises that actually fit into my holidays. About the Cruise - positives, the cabin was a decent size and well appointed. Overall the food was very good although became quite crowded in the Pantry and long lines waiting for entry to waterfront. I thought The Orient Rest. and Angelos were both very good. Luke's Salt restaurant was fabulous and if we had gone earlier in the cruise would most certainly have booked in again. Entertainment was also very good especially the singers and musicians in the different bars in the day and night. Gym facilities were also excellent. The not so positives:- Paying for water in our cabins - really think at least 1 bottle a day should be supplied. Coffee in all the restaurants was awful. Of course if we paid in the available venues that coffee was excellent. The tea selection was very good. I enjoyed going to the Stretch Classes although they could have been a little longer and one evening the instructor did not turn up - much to the dismay of several people who were waiting. At times information given is incorrect. Tried several times at reception and different bars to book into the Coctail Making Class at the Mix Bar. By the time we eventually found the form the session we had wanted was booked out. We still booked into another session and was very well done and the coctails were great. Whilst the pool was closed for several days due to the waves (I know that is out of your control) however there were 2 Spas and at all times there were multiple children in them. Could not one of these be for adults only. Read Less
Sail Date April 2016
This was our first cruise ever, and with the previous negative feedback we nearly cancelled, so glad we didn't ! Embankment was very smooth, you had your booked in time and the rest is history, very easy. The ship was not a ... Read More
This was our first cruise ever, and with the previous negative feedback we nearly cancelled, so glad we didn't ! Embankment was very smooth, you had your booked in time and the rest is history, very easy. The ship was not a massive floating palace but a smaller boutique ship with all amenities, very clean and modern in the refurbished areas. The cabin ,States room with window) was very clean, ( these cabins look like they have had a partial make over) the bath room had a full bath and shower , vanity and toilet, and bedding,could not fault it. The room was serviced by twice a day by the allocated service crew who looked after us perfectly for the duration, this pair of workers male/ female were so kind and helpful , we loved them, I believe the wages these people earn on the boats are not that great and we did not hesitate tipping these people for their hospitality. The food area ( Pantry", this is a food safe area with staff serving, replacing a smorgasbord) there is plenty of different food outlets to satisfy your hunger, excellent. The restaurants are a great change to the Pantry, but found the food a little cold, due to transporting from the galley, but great to relax on Italian, Asian, Australian food etc with a nice bottle of wine., these restaurants are included in your fare except for the Salt Grill which has and additional fee. The bars and bands are great to relax with, floor shows and bingo were spot on,the casino is a good place if you understand the gambling tables systems and plenty of pokies, the idea of the cashless system was easy and traceable, pools, spars and outdoor relaxation are so good and clean, with waiters in abundance. The gym is well appointed with all the equipment you want, i never had trouble getting a unit. The boat does not go into stop over ports, it anchors off shore and transport to the destinations is via Tenders (taxi boats) if you don,t mind a little rock an roll these are fun little boats, the private land tours can be expensive, please check, but its always good to get on land and stretch your legs, if only for the local domain. Overall a great trip, and easy to disembark with plenty of help and support. As I said earlier the negative posts are a deterrent for us people trying cruising for the first time, maybe people who want to pay rockbottem price and expect penthouse surrounds, and people who wash down caviar with champagne served by their servants really find some other form of travel to suit there needs and record their negativity there, this was a reasonably priced family cruise full of fun and enjoyable, but so easily it could had been cancelled by negative feedback. Read Less
Sail Date April 2016
Fantastic fun filled girls weekend away..... Thank you Pacific Eden you put on a great Adelaide comedy 3 night cruise. Gosh, where to start, embarking couldn't of been any easier our luggage was taken before we boarded the ship then ... Read More
Fantastic fun filled girls weekend away..... Thank you Pacific Eden you put on a great Adelaide comedy 3 night cruise. Gosh, where to start, embarking couldn't of been any easier our luggage was taken before we boarded the ship then delivered to our rooms. We were upgraded to an ocean view rooms (big thumbs up). Rooms were spotless and smelt clean. Between the 5 of us we were given $125 in credit and 2 soft drink packages straight off the bat that was a great start to the weekend. So the drinking began in the Ocean bar where we met some great friendly staff that looked after us throughout the trip and even appreciated our sense of humour. So a massive thank you to Lanoan and Marie Joy in the Ocean bar and Margaret in the Mix @ Casino bar These guys made our girls weekend the best yet. The entertainment was some of the funniest comedians I have seen in a long time. Two in particular was Jarred Fell and Mr Bingo!. Jarred, Thankyou I haven't had a good belly hurting laugh like that in a while fantastic! Mr Bingo, I have never been a fan of bingo but if every bingo could have their very own Mr Bingo I would go to them all! Oh yes and we won the jackpot so yay for bingo!!!! The food was great we mainly ate at the Pantry so much to choose from and all was very tasty and such friendly and helpful staff. The Passenger Stewards on deck 4 were hard working, friendly and so helpful. So I would recommend to anyone thinking about a weekend away jump on board the Pacific Eden great value, great food, friendly helpful and entertaining staff you would love it as the 5 of us did. We will be back!!!! Read Less
Sail Date April 2016
This is not the first cruise I have been on, have previously been on P&O Pacific Dawn. This was a food and wine cruise. To be honest the rooms were ok, bathroom was smelly and damp. The was a lot of noise from the staff areas above ... Read More
This is not the first cruise I have been on, have previously been on P&O Pacific Dawn. This was a food and wine cruise. To be honest the rooms were ok, bathroom was smelly and damp. The was a lot of noise from the staff areas above moving furniture around at 4-6am. This was some sort of storage area above the room. I like the idea of The Pantry, but the food was well below the standard we were expecting. It was bland, overcooked, the food in Waterfront Restaurant was no better, terrible to be honest. We also managed to get a table in Dragon Lady and again thought we would get better food but were sorely disappointed. The food was inedible and 3 dishes were sent back. A few of the staff on board were happy and helpful but overall we found the crew to be very bored, rude and unhelpful. It was like they REALLY hated their job and you were a big inconvenience to them. They really did not want to be on that boat doing that job it was plainly clear. Seemed like a lot of staff were in training, just didn’t have a clue. Some were quite rude too. Overheard some other conversations and this was the feeling for most people, food was terrible and staff rude and not trained. Read Less
Sail Date March 2016
I was worried about going on the Pacific Eden after reading some bad reviews, but I loved it. Our cabin was large comfortable and very clean. The ships decor was lovely and very stylish. Loved the entertainment and the food was good. ... Read More
I was worried about going on the Pacific Eden after reading some bad reviews, but I loved it. Our cabin was large comfortable and very clean. The ships decor was lovely and very stylish. Loved the entertainment and the food was good. We ate in the pantry , waterfront restaurant and Angelo's Italian restaurant and never had anything that we didn't like. We had breakfast in our room one morning and it was delivered on time and hot, so no complaints. Overall we had a wonderful time and came away feeling happy and relaxed. Even though it was only 3 nights we did a lot and it felt like we had had a proper holiday away. love that the cruise left from Adelaide.That's where we live so no flights and hotels to worry about. Will definatly think of sailing on the Pacific Eden again. Read Less
Sail Date March 2016
Like many others have mentioned I was worried leading up to our cruise after reading the negative reviews. We are loyal Princess cruises and this was our first P&O Australia cruise. I decided to go with a positive, go with the flow ... Read More
Like many others have mentioned I was worried leading up to our cruise after reading the negative reviews. We are loyal Princess cruises and this was our first P&O Australia cruise. I decided to go with a positive, go with the flow attitude ... after all a day on a cruise ship has to better than a day in the office. I loved every minute of our cruise and want to thank P&O for allowing Adelaide passengers to embark and disembark in our home port! Checkin was painless and fast. Loads of volunteers to point you in the right direction and then plenty of P&O staff to check you in fast. We dropped our bags at the cabin, met our cabin steward (both were excellent and friendly) and then headed straight down to book the speciality restaurants. This was a full sailing. On the walk to the monkey bar, I keep taking photos and commenting on how beautiful the ship was. There were loads of different bars each with its own theme and all newly renovated. Loads of comfy chairs in all the bars to suit any size group. Lots of natural light with large windows. We managed to get a table for 4 at Angelos & Salt but couldn't get into Dragon Lady. There were lots of people lining up to register for the various food and wine events and am sure most would have been a sell out. From here we headed up to the pool to grab some lunch. We walked through the pantry and I am a fan! We found a spot by the pool, again beautiful decor and did a bit of people watching, everyone seemed happy, as we waited for our hamburgers to be made at The Grill. Burgers were great ($3 each) and I was happy to see Carona beer available. Muster was painless and out on the open deck. Then it was off to Oasis Pool (adults only area) for sail away. Loved this area and spent a lot of time here. Beautiful thick padded lounges, large cushions, private cabanas, relaxing/chill out music, no problems getting towels, a bar and also walk around bar tenders. From here you can watch the ships wake and also kids on "the edge" . I'd like to thank the captain also for giving us such a smooth and scenic sailing. At night were were close to the Adelaide coast line so you could see lights the whole time and then during the days we were up and down the Yorke Peninsular with great views of land on either side of the ship all day and always changing. It was really nice to track backwards and forward along Kangaroo Island coast line. Bring banoculars! There were loads of activities on all day and night and the ship never felt crowded. We attended one cooking demo which was very good, walked past trivia which was packed, played a bit of tennis (the court is now a volleyball court, but we could still hit over the net) this was a bunus for cruising from homeport we could bring our racquets. Attended one show, went to bianco party which was well attended, walked the open decks and spent loads of time at The Oasis Pool. No complaints at all about our cabin, outside deck 5. Large, loads of hangers and draw space, big picture window and normal bathroom (shower over bath). No fridge but no big deal for a 3 night cruise. Dining - we ate at Angelos the first night. Georgous looking restaurant, beautifully renovated. Food was all good, no problems with service. (No cover charge) Salt was an absolute highlight for our entire party of four. Great service, nice restaurant, never felt rushed, waitress happy to chat and seem proud to be working there. She was very helpful with suggestions on food and explaining the menu. Large wine list and Salt felt private and quiet with a door at the enterance to stop outside noise. Would highly recommend. Waterfront restaurant was dinner on our last night. We went down at 7pm to get a buzzer for 8pm and it worked perfect. Not sure on why people complain about getting a buzzer. Went to a pre dinner show and then chilled at a bar listening to a guitar player. We were buzzed at 8.01pm and when we arrived we were shown straight to a table of four. Not made to share with strangers which was nice. Food was all good and hot, plenty of options including steak, another newly renovated restaurant with modern decor and various size tables and plenty of tables by the windows. Pantry - ate here twice. No complaints from me. Maximum I ever saw in a line was 5-6 people and always moved fast. Loved the concept of staff serving you. I didn't find serving sizes small, loved the idea of sandwhich and salad bars. I've read complaints about lack of seating at the pantry. I never saw this and we would take out meals out the back and sit in Oasis Pool area. All in all I had a great time and I would cruise on Pacific Eden again. I'm looking forward to welcoming her back to Adelaide in 2017. Read Less
Sail Date March 2016
Like other reviewers, I was a bit concerned about the negative reviews that the Eden had received. We had previously been on 2 P&O cruises, one out of Sydney and one out of Freemantle - on slightly larger ships (the Dawn and the Sun). ... Read More
Like other reviewers, I was a bit concerned about the negative reviews that the Eden had received. We had previously been on 2 P&O cruises, one out of Sydney and one out of Freemantle - on slightly larger ships (the Dawn and the Sun). However, we were pleasantly surprised by the Eden. It has been refurbished (yes it's an old ship - but like many of us over the age of 50 - there's still plenty of go left in us!!) The refurbishment is fabulous - fresh and colourful. In detail - took the train to Outer Harbour and checking in and boarding was easy. Cabin was fine - no horror toilet or shower issues (in fact the shower was great). I wouldn't have an interior cabin again (no daylight is very disorientating in the mornings when you wake up thinking it's the middle of the night). We arrived to find two single beds - no dramas, our cabin steward changed it around for us. Plenty of coat-hangers (I always take spares but didn't need them). Bit light on with toiletries - shower gel, shampoo and conditioner, but no shower caps or body lotion. Hairdryer took a bit of finding - in bottom drawer in main room. Beware the bathrobe - if you take it out of the wrapper it's yours for $25! Can't take any water on board with you but you can take a limited amount of soft drinks (still trying to work that one out). I took an empty drink bottle which is difficult to fill as you can't use the water barrels to fill bottles. However you can drink the water on the ship and there's plenty of water stations. Dining. Probably the most criticised thing on most cruises. There is good and bad. The Mosh Pit (the Pantry) is a better idea than the buffet - you can still have what you want and as much as you want - but it's often luke warm and the vegetarian choices are limited. The biggest issue for me with this style of eating is that it is difficult to find seating. So we tend to use the restaurants. The Waterfront - couldn't fault it - from breakfast to dinner, the wait staff are pleasant and the food is hot and good variety and it you want a bit extra or to change something on the menu - no problems at all. They only do bookings for 5 pm and 5.15 pm and after that you have to take pot luck. However, the longest we waited was 30 minutes and they give you a buzzer so you can go and have a drink. Angelo's Italian - disappointing. The food was lovely (what there was of it). Very small portions (the smallest schnitzel I have ever seen in my life)! When we asked for 2 entrees the Waiter was very shocked and told us we could only have one. My partner and I don't eat desserts - so what's the difference with having 2 x entree instead of entree and dessert?? I'm guessing a few people left Angelo's to go to the Mosh Pit. Dragon Lady - don't go when you're hungry. My entree consisted of 2 tiny pieces of sushi and my green fish curry barely covered the bottom of the bowl. Again we were told to choose one item from each course of the menu. When we said we didn't eat dessert we were still not allowed to have another entree. When I complained after the meal about my tasteless curry we were offered another meal - but to be honest the restaurant has no atmosphere (I felt like we were an imposition just being there) so we just wanted to get out of there. However, overall, you won't starve and the food is well prepared with a lot of variety. The fish and chips in the Mosh Pit is to die for - seriously - everyone was raving about it. Entertainment was good (Pacific Players). The quizzes are popular so get to the venue early otherwise you won't get a seat. Negatives - smoking (will they ever do a smoke free cruise?) The smoking deck was right outside our room - every time we went back to the room we had to walk through the pervading smell of smoke drifting into the corridor - yuk. If you're a non-smoker avoid deck 6 PORT. Also deck 6 is the deck you can walk all the way around the ship - not sure why P&O would then make this the smoking deck????? However it was great that there was no smoking on the Lido Deck by the Pool (The Pacific Sun allowed smoking on this deck and it was awful). All in all - I would definitely go on this ship again. What I would do differently would be cabin location, I would use a debit card system rather than pay by credit card at the end of the cruise as this incurred a 1.5% surcharge. I'd avoid Angelo's and Dragon Lady and stick to the Waterfront. Read Less
Sail Date March 2016
Pacific Eden Ratings
Category Editor Member
Cabin 3.0 N/A
Dining 3.0 3.1
Entertainment 5.0 3.6
Public Rooms 5.0 3.8
Fitness & Recreation 3.0 N/A
Family 3.0 3.5
Shore Excursions 4.0 N/A
Enrichment Activities 3.0 N/A
Service 3.0 3.5
Value for Money 4.0 N/A

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