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13 Helpful Votes
Sail Date: July 2015
It upset me that I could not get a booking on that river cruise, the one always on television, when I reserved a 7 day Danube journey. I thought I was buying second best as the Sapphire was not owned by Viking but by Travel Marvel. I ... Read More
It upset me that I could not get a booking on that river cruise, the one always on television, when I reserved a 7 day Danube journey. I thought I was buying second best as the Sapphire was not owned by Viking but by Travel Marvel. I promised myself I would jump ship if it was too bad. But our first clue that we got it right was when a black Mercedes limousine arrived from the ship to collect us at the airport. Once aboard we were welcomed, processed and led into a spacious, clean cabin with our suitcases already on the beds. Our cabin lacked one essential - a full length mirror. Luxury continued as we met our Captain Vladimir and his Officers over a glass of champagne. Among them Milenko, the restaurant manager, who people said achieved such high standards by docking a waiter’s pay if there were a complaint. As a result the service was fantastic, special dietary needs were respected and the staff could not do enough to please. But that was true of all the 41 Middle European and Indonesian crew members. The Chef, conveniently married to the Hotel Director, offered dishes ranging from good to Excellent with occasional booboos like sorbet which melted between kitchen and table and an unrecognisable foie gras parfait. But the fish was always perfect, meat was to die for, desserts sublime and the wine offered with each dish was the perfect choice. So what was the fly in the ointment, the black spot, the disaster zone? There always has to be something not quite perfect. It was the Cruise Director’s communication style. Every day we left our floating palace on luxury coaches to visit Abbeys, mediaeval towns Roman Fortresses and to discover that the Salzburg hills are still alive with the ‘Sound of Music’. Each coach carried a trained guide who provided a high level of information both factual and mythical. To pull that off a Cruise Director has to have great organisational skills, the patience of Job and the ability to flexi-think. She had all those great qualities and looked after us so well. But with 168 passengers with a mean age of about 63 years and many with short attention spans, the Cruise Director’s hour long briefings about the next two to three days excursions or the Mann Danube Canal drew flak. As the sun sank below the yardarm, passengers expressed more interest in gin and tonics, glasses of Prosecco or taking a long shower than being given more information. As we left the Sapphire blissed out at the end of a great week, the next two week cruise passengers were arriving. They were greeted with the same charm and efficiency that welcomed us. We had chosen not second best but happily one of the best ships cruising the Danube. So if you want to experience the joys of a River Cruise, go Sapphire, go Travel Marvel. It will be worth every penny/cent. Read Less
6 Helpful Votes
Sail Date: July 2015
the saphire has been totally renovated last winter & everyone passed comment on the quality especially the new king size beds & the pillows . The food & wine were excellent & reflected the region we were in at the time. The ... Read More
the saphire has been totally renovated last winter & everyone passed comment on the quality especially the new king size beds & the pillows . The food & wine were excellent & reflected the region we were in at the time. The staff were effecient & friendly & the cruise director jode very efficient. We will certainly be booking with them next year as will a number of couples we met Read Less
7 Helpful Votes
Sail Date: April 2015
We won this cruise through the Daily Mail and not having been on a cruise before we did not know what to expect. Travelmarvel took care of everything including ensuring that my wife, who is disabled and walks using two crutches, was ... Read More
We won this cruise through the Daily Mail and not having been on a cruise before we did not know what to expect. Travelmarvel took care of everything including ensuring that my wife, who is disabled and walks using two crutches, was helped with assistance through Manchester airport, Frankfurt and return from Budapest to Munich, full marks to them for that. At Prague we were met by the company reps. who escorted us to the coach which took us on a 4 hour journey to Vilshofen where the ship was waiting. It should be noted here that the normal port of embarkation is Nuremburg but lock maintenance did not allow the ship to get any closer than Vilshofen. Luggage was placed in the cabins whilst everyone was welcomed on board by the crew. The cabin on the ship was about the same size as a Travelodge hotel room with a very comfortable king size bed. Meal times were 'civilised' and the food was first class. A whole list of excursions were offered, some free and a few to be charged. The tours also catered for the disabled by ensuring that the group toured on an almost level route, nice touch. Evening entertainment was sourced via the area that we berthed each night. The ship travelled daytimes only when we were going through a picturesque part of the Danube which made the week more interesting. The crew were fantastic and looked after us all with professionalism and friendliness. The disembarkation went smoothly. Overall the whole experience was rated as totally organised without being obvious, totally relaxed with good food and comfortable surroundings. Read Less
3 Helpful Votes
Sail Date: April 2015
We would normally have embarked at Nurnberg but due to lock maintenance the ship was berthed at Vilsofen. A coach met us at Prague airport for a four hour plus journey to the ship. We found the cabins to be large enough, clean with ... Read More
We would normally have embarked at Nurnberg but due to lock maintenance the ship was berthed at Vilsofen. A coach met us at Prague airport for a four hour plus journey to the ship. We found the cabins to be large enough, clean with enough storage space. The whole ship was beautifully clean and well maintained. The service from all the crew whatever department they worked in was more than needed to be creating an atmosphere of 'family' rather than passengers and crew!? Plenty of excursions at the different ports we stopped at, some you pay for others included in the price, if anything, we found there was not enough free time to wander around. Needless to say the food was plentiful and excellent. Evening entertainment was fine with sing-alongs etc. but by it's sheer nature the ship is unable to put on lavish shows etc. Disembarkation again was carried out efficiently with transport laid on to the airport. Overall for my wife and I this holiday was totally successful with friendly crew, beautifully cooked food and a trip that we would certainly do again on a different route and hopefully with Travelmarvel! Read Less
Travelmarvel Sapphire Ratings
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