My travel is, for the most part, independent so read what I have written here with that in mind. On occasion, I’ve tried a cruise or a guided tour in the hope that traveling with experts would enrich the experience even if it means being ... Read More
My travel is, for the most part, independent so read what I have written here with that in mind. On occasion, I’ve tried a cruise or a guided tour in the hope that traveling with experts would enrich the experience even if it means being tied to a large group of travelers that may not share my interests. When I’ve done this, I’ve kept it short, understanding that if it is good, I can always go on a longer trip with the same company.
In early January, my teen son and I traveled with Lindblad’s Base Camp Baja: Espiritu Santo trip. The cruise was a partnership with Exhale, a company focused on wellness via yoga, meditation, and exercise programs. Lindblad pitches their program as an education-driven experience that gives insight into the natural world you are sailing through and the challenges of conservation. National Geographic co-markets the cruises and provides onboard photographers to deepen the experience for the guests through ongoing photography advice. Personally, I was hoping it would be a photography seminar of sorts provided by a professional. Taken together, I couldn’t imagine a better combination of activities.
The cruise left La Paz, on the National Geographic Sea Bird, a 62-guest ship with 31 cabins, and circled Espiritu Santo an island wildlife preserve in the Gulf of Mexico. Stops on the trip were made for snorkeling, hiking, kayaking, and paddle boarding as well as on-beach yoga. We learned from the staff that including Exhale in the program did attract a younger demographic to the trip than on their other cruises (which tend to be retirees and their families).
The most memorable parts of our trip were:
1) Snorkeling with the sea lion pups. This encounter with the playful and acrobatic pups brought us close up to an iconic part of the ecosystem. The pups would dive, dart, and dodge around the snorkelers while also wrestling with one another and occasionally nibbling on a snorkel fin. Fortunately, there was no reward provide to the sea lions (in food) and our visit was not disrupting their lives except a long snooze that was ongoing during our time there.
2) Seeing the sea glow with bioluminescence as we returned from dinner on the beach. The zodiac pilot stopped, turned out the lights and shared with us what was happening to create the water to sparkle green in the wake of the boat. This was magical.
3) A chance encounter with a small pod of orca whales hunting rays. It was our first time seeing orcas and the boat was abuzz as they corralled the rays together. At one point, they swam alongside the boat and we could clearly see their distinctive white and black patterns. Apparently, this was a rare sighting with few of the staff or crew having seen orcas onboard.
4) Sunrise yoga on the aft deck. The instructor was excellent and the setting simply beautiful.
The areas that Lindblad needs to improve:
1) Although the food onboard was good it fell short of expectations. The salads available for lunch and dinner and were excellent. Breakfast was also good. Fish entrees lacked flavor or adequate searing (tuna). The chicken also lacked flavor and was dry. The beef was excellent for one meal and poor the next. Accepting the challenge of cooking for the whole ship in a limited space, I am satisfied with the meals but did expect more.
2) Lindblad did not follow through on their partnership with Exhale and failed to provide the promised programming (as per their marketing materials). During the trip, the single Exhale employee onboard lead sunrise yoga classes (2), paddleboard yoga (2), and evening chill yoga classes (2). There was no Exhale core fusion boot camp, mindfulness hikes, post-hike stretching, or meditation sessions (all promised). In other words, lots of yoga and nothing else. There should have been two people from Exhale onboard and Lindblad should have taken their promises seriously.
3) Hire better photographers and naturalists. The lead photographer onboard was not a professional and had a basic knowledge of photography. Add to that she was not the friedliest person and we quickly learned to steer clear of her while onboard. The naturalist shared little beyond the obvious and the names of islands we didn’t really need to know. Pair that with him being out of shape and our hike became a tedious walk. Near the top, the naturalist told us we wouldn’t be going to the top for fear of disturbing the ecosystem even though a footpath was clearly visible curling up the hillside. If photography and observing the natural world are going to be Lindblad’s trademarks, they need better staff.
4) Staff that talked less about their experience working for Lindblad and more about nature, photography, and wellness. It’s only natural for people to talk about themselves but I lost interest eventually and was left asking why we weren’t talking more about sea life, etc. Training would give the staff the tools to turn the guests’ attention to what is truly meaningful on the trip.
Unacceptable parts of the trip:
1) This trip was about nature but Lindblad insisted on having a videographer operating a drone again and again. In case you’ve not been around one, drones will drown out the sound of birds, disturb the wildlife, and make you wonder if there is a very large bee buzzing around your head. Understandably the videographers asked us just to ignore them as they captured footage for their marketing videos. Easier said than done. Lindblad sacrificed the guests’ experience for their own marketing needs and it sucked.
2) The captain set sail on the second morning midway through the sunrise yoga. I had the impression he hadn’t gotten the memo that this was a wellness cruise and that maybe it was best to wait half an hour so the 20 guests on the aft deck didn’t need to worry about toppling over as the ship swayed as it steamed north. As we disembarked the next day, I overheard the captain speaking with a crew member about how terrible “these short trips” were and I realized that he hadn’t given a thought to the yoga taking place.
Lindblad needs to take seriously the core principles of their business (not just print them in their marketing materials) and hire staff that is dedicated to it. The trip leader needs to have an itinerary for each trip that actively pursues those principles and, if it is a wellness trip, make sure that is central. The company’s goal is to be the best in class and this will not happen without sustained attention to staffing and how that staff executed onboard. Read Less