3 Helpful Votes
Sail Date: February 2018
After having cruised on bigger ships and cruise companies for many years we decided to have a change and opt for this smaller, more exclusive cruise. We weren’t disappointed. The whole experience was luxury and friendliness from ... Read More
After having cruised on bigger ships and cruise companies for many years we decided to have a change and opt for this smaller, more exclusive cruise. We weren’t disappointed. The whole experience was luxury and friendliness from start to finish. We were greeted With a warm welcome by Stephanie with a glass of champagne. The whole check in process was seamless and soon we were enjoying an excellent lunch in the Terrazza restaurant. We couldn’t fault the food or service...much better than any of the other cruises we have taken (Royal Caribbean, Celebrity, Carnival etc). We checked into our lovely cabin at 2pm. Although it is sold as an “all-suite” ship, this cabin was no bigger than I have had before but it was perfectly lovely and I was very happy with the lovely wardrobe and bathroom. Bed very comfy and overall very happy with accommodation. Lorenzo our butler was extremely attentive without being intrusive. He found out our likes (me champagne, husband water) and kept us supplied throughout the cruise without us ever needing to ask). Marlon the cabin attendant kept it pristine again without being intrusive. We dined mostly in the main restaurant and never had a problem getting a table for two (we are a bit antisocial at dinner). Thanks to waiters Ernesto, Jeremy, Murat and Rudolpho and apologies to all the others whose names escape us (too much lovely wine!!) Also thanks to Ana the sommelier who was very knowledgeable and attentive. We didn’t know we had to book for La Terrazza in the evening and turned up. They kindly accommodated us and the food was delicious. Service impeccable. One evening we had the pleasure in dining in La Dame which is the payable restaurant. For $60 per head it was worth it...lovely intimate surroundings and extra special service and food. Thanks to Antione for that! We tried to get in to experience the hot plate dining which we had read about but left it too late so we can’t comment on that. People seemed to like it though as the night we tried there were 15 people on the waiting list. Bar and restaurant service round the pool was excellent and always enough sun beds on offfer. I couldn’t fault the entertainment in any way. The brand new Silverseas Voices had arrived on the ship the same day as us and gave us four evening shows of truly West End quality. I have never seen six such talented energetic performers nor enjoyed the shows so much!! Only one suggestion, they performed most evenings at 10pm which is slightly too late for the likes of us Brits who are still catching up with jet lag. I personally would have preferred them to perform before dining but that’s just me. The two pianists, Sonja and Balazs were fantastically entertaining and extremely talented...thanks to both of them for indulging me in my favorite tunes. A surprising treat was Colin the super Cruise Director just happened to be a concert pianist in a former life and gave us a performance that brought tears to the eyes (in a good way Colin!!) He was so welcoming and friendly and calm in the face of weather adversity which unfortunately happened due to high winds. The Ports we visited had been devastated by the hurricane and it was so sad to see what had happened to these lovely islands and lovely people. I am glad the cruise liners still go into these ports as for some it is the only income from tourism as the hotels have been damaged and closed. We don’t bother with the ships tours and usually get off the ship and see what happens which works for us. We had some great adventures and take with us many lovely memories of these gorgeous islands. Only two things we would have changed. The internet was very expensive for 24hr service. One hour is provided free but this is very slow and somewhat frustrating. The other thing that we hadn’t bargained for was the dress code. This caught my husband out. There are three dress codes...formal, informal and casual. My husband brought his dinner suit for the formal evening and nice shirts and linen trousers for other evenings. Unfortunately we didn’t know that the informal evenings required a jacket so we were a bit stuck. He dressed down his dinner suit with a casual shirt so got away with it but he didn’t feel comfortable. It would have been a good idea for the ship’s shop to stock a couple of jackets for men to buy if they hadn’t read the dress code properly. Other than those niggles it was a wonderful cruise on a small intimate ship with staff who really care. Can’t wait for the next one!! Read Less
4 Helpful Votes
Sail Date: January 2018
We have sailed the Silver Wind before, but this time the crew was even better. Our service was outstanding. The itinerary was disappointing and several of the islands should have been totally skipped, but the service, food and overall ... Read More
We have sailed the Silver Wind before, but this time the crew was even better. Our service was outstanding. The itinerary was disappointing and several of the islands should have been totally skipped, but the service, food and overall experience was worth it. Our butler, Lori, was outstanding. Our room attendant was great! Our servers in every restaurant and every service area were second to none. There were so noted outstanding servers but Michael was among the best. The food was outstanding with a great variety every single day. The entertainment nightly was also outstanding. They performed at high levels no matter what the venue. The various guides and on shore help made things very simple and easy. We can't say enough about the ship, the crew, the way they make you feel at home, yet at the highest level of service you can imagine. We have stayed all over the world and in some of the finest hotels. Silversea service meets or exceeds that service in every way. Read Less
Sail Date: January 2018
We had a wonderful time on this cruise, as we always do with Silversea. The destinations were nice and in some cases eye-opening since recent hurricanes. The staff is always incredibly nice and consistent on Silversea, the best anywhere. ... Read More
We had a wonderful time on this cruise, as we always do with Silversea. The destinations were nice and in some cases eye-opening since recent hurricanes. The staff is always incredibly nice and consistent on Silversea, the best anywhere. All the senior staff and crew circulated often and were very approachable. The food on this Grand Voyage of 29 days was exceptionally well prepared, with just a few exceptions. The meat entrees were by far the best we have ever had on a cruise. Strangely, though, Silversea (corporate) dropped the ball on provisioning. We sailed without a morsel of buffalo mozzarella, to the disappointment of anyone who wanted something ubiquitous like a caprese salad. By the second voyage the supplies of Pellegrino had been exhausted and by the third the prosecco was even gone! That was quite surprising for an Italian cruise line! Somebody up the ladder dropped the ball and put the staff on board in embarrassing positions in front of frustrated guests. These were just a few of the many shortages. Hopefully Silversea never lets this happen again. Read Less
1 Helpful Vote
Sail Date: January 2018
The cruise staff were attentive and efficient. Special thanks to Colin, our cruise director and to Maria in Reception - They were always helpful and with a smile. The lecturer, Niki, was excellent. His topics were interesting and the ... Read More
The cruise staff were attentive and efficient. Special thanks to Colin, our cruise director and to Maria in Reception - They were always helpful and with a smile. The lecturer, Niki, was excellent. His topics were interesting and the material was well presented. Shore excursions were overpriced, but well run and enjoyable. We especially enjoyed the snorkeling excursions and Jenni Killam’s cooking class (including the recipes she sent to class members by email) and lunch at her Spices Cooking Studio on St. Lucia. The food was consistently excellent with considerable variety of entrées in all restaurants. The ship, while recently renovated, is older and is definitely showing its age. It did not handle the rough weather of the first night very well. The weather was quite rough down the coast of Florida. Silver Sea should retire this ship. It would have been nice to have a little more time to shop for local crafts in the villages on our shore excursions. Sound level of music was consistently uncomfortably loud both on the ship and on the snorkel cruises. Read Less
1 Helpful Vote
Sail Date: January 2018
Comfortable but somewhat dated ship in need of a major overhaul. Exterior needs stripping and repainting. Suites are tired but clean and comfortable they need updating to Cloud-Muse standards with walk-in showers. The ship’s motion ... Read More
Comfortable but somewhat dated ship in need of a major overhaul. Exterior needs stripping and repainting. Suites are tired but clean and comfortable they need updating to Cloud-Muse standards with walk-in showers. The ship’s motion can make getting into the present tub showers hazardous. Excellent service from long service crew members not so much from recent mass market ship hires. Entree preparation was variable at dinner in all venues, ranging from excellent to poor. La Terrazza buffet for breakfast and lunch, good food and variety. Good selection of house wines, old and new world to match our tastes. Afternoon tea had good selection of teas and scones with clotted cream a real treat. Bars well supplied with global premium brands of liquor and mixes. Cocktails well made by experienced congenial barmen, who remembered your preferred drinks. Pool bar good spot to watch sunset. Main bar had a delightful trio playing music for cocktails every night. Our preferred and most comfortable spot. Chairs uncomfortable in Panorama and pianist drowned out conversation. Nice selection of canapés served with cocktails. Enjoyable cruise experience in spite of irritants. Read Less
3 Helpful Votes
Sail Date: January 2018
1. The on board staff were very friendly and well trained. 2. The tender staff were a joke. They frequently failed to place the bumpers between the tender and the concrete piers, resulting in boat damage. one officer darned near ... Read More
1. The on board staff were very friendly and well trained. 2. The tender staff were a joke. They frequently failed to place the bumpers between the tender and the concrete piers, resulting in boat damage. one officer darned near lost his foot messing improperly with a tie down rope. 3. the floors (entrance & serving areas) in La Terrazza are dangerous and should be condemned. I have special non skid shoes. I could stand on the floor and with very slight ship movement I would slide across the floor without moving my feet in any way. they are hazardous and anyone who would put them there has no knowledge of any maritime application. It is especially bad in humid conditions or when staff drip water when passing through the hall from the kitchen to the service area. 4. The shore excursions frequently varied from the daily published description. I am not referring to the variations caused by hurricane damage, as the company has no control over that. for example, an announcement was made that shore information was not available at the ship desk but was available on shore. When I asked, they said that there were no materials on shore. A bust of a visit. on another occasion there was no water for people to take ashore. after asking several times, some was made available. 5. This is an old boat. maintenance is lacking. one night the wind was blowing and the sliding doors kept opening by themselves. after asking 5 times for staff to fix it, i finally had to help them brace the door so it wouldn't blow on restaurant passengers. 6. The meals were skimpy. for example a shrimp cocktail was 3 small shrimp. 7. This ship is poorly managed. I would not recommend it to anyone. Read Less
3 Helpful Votes
Sail Date: December 2017
Restaurants were good with exception of the French one. We had a poor waiter that night so service was not good. Ship was small and services limited . Butler service was a nice touch. Suite was nice. Salon was inadequate for pedicures ... Read More
Restaurants were good with exception of the French one. We had a poor waiter that night so service was not good. Ship was small and services limited . Butler service was a nice touch. Suite was nice. Salon was inadequate for pedicures and manicures, except the personal trainer was very good. . Pool seating was limited. Sailing was a little rough. Entertainment was not good as it was the same every night. I would select a larger ship for next cruise. Excursions were nice. The ship needs updating as it was worn. Our housekeeping was very good. A lot of the crew were very polite and helpful. Boarding and disembarkment were easy. I noticed that the early mornings were not easy for finding coffee as the area was half staffed or they would be out of cups etc. For the costs of the trip, we were disappointed in what we received. Read Less
3 Helpful Votes
Sail Date: December 2017
I will be upfront from the start ... I didn't think value for this cruise was good. The dining and room crews were very good. The overall management left me feeling quite disappointed. The cruise was not for me starting with the ... Read More
I will be upfront from the start ... I didn't think value for this cruise was good. The dining and room crews were very good. The overall management left me feeling quite disappointed. The cruise was not for me starting with the first day. I didn't pay a lot of attention to the pre cruise information and thus wasn't fully aware of the dress code. With that being said, I could not get dinner anywhere on the ship with shorts on other than my room. I wasn't dressed sloppy, simply had khaki shorts and a polo on and was told the only place I could eat was my room. Not even by the pool. I had been traveling ALL day from the US to Barbados ( a Caribbean Island by the way) and can't get a hamburger on the ship in shorts other than my room ... come on ... that's taking the whole upscale cruise experience a little too seriously. Two of our excursions were canceled. The dive vendor in Aruba was unprepared for the divers and needed to go back to their shop to get more equipment. They didn't want to provide me transport to my hotel after the cruise - the only reason I needed transport was because they couldn't get us flights out on the day the ship returned. The entertainment was the same people every night - good - but the same five singers. The food was over rated and the fine dining restaurants were not as good as the main restaurant. The itinerary was poor, arriving at night in each port and with limited port time in Bonaire, which probably was one of the nicest islands. I would not recommend ... I know many will disagree however. I do like the size of the vessel but would recommend Regency Seven Seas over Silverseas. Read Less
Sail Date: December 2017
Looking for a cruise that could accommodate 3 of us in a suite with the dates that worked for everyone was our goal and this cruise met our requirements. The accommodations were great! The butler and maid we had were also over the ... Read More
Looking for a cruise that could accommodate 3 of us in a suite with the dates that worked for everyone was our goal and this cruise met our requirements. The accommodations were great! The butler and maid we had were also over the top in service. The food was better than expected. Wine was good but very frustrating to know what the options included. Many of the staff in the restaurants had little to no wine knowledge to understand what we were looking for and the main sommelier was rude to us and well as others. We noted this in detail on our on board survey that we completed. The true descriptions of some of the excursions were misleading as well. Especially the excursion in Barbados, where we pretty much sat on a small, cramped bus for almost four hours. We were under the impression that we would be getting off the bus more to take photos, etc. Read Less
4 Helpful Votes
Sail Date: December 2017
Chosen for itinerary and ship size, we were not disappointed. Our cabin was ample and we enjoyed the veranda coming into and leaving ports. Staff was super nice and eager to please - always smiling. The ship itself is showing some age ... Read More
Chosen for itinerary and ship size, we were not disappointed. Our cabin was ample and we enjoyed the veranda coming into and leaving ports. Staff was super nice and eager to please - always smiling. The ship itself is showing some age and needs some TLC/updating. Kudos to Allan the Cruise Director! The entertainment was cute - smaller ships do not get much variety or stars. Most enjoyable was the trio in the bar for some dancing. As for ports - skip Grenada, it's a pit! Bonaire was probably our favorite and the snorkeling was wonderful. The farewell tour of Barbados was a pleasant surprise, though the timing at the plantation needs to be worked on as all buses showed up at once! The guide on the bus was exceptional. We enjoyed meeting new people as we joined larger tables at dinner. We tried 3 of the 4 restaurants and they were all very good. We were not successful getting a reservation in the Grill. So word to the wise, book your dinner reservations early! Read Less
Silver Wind Ratings
Category Editor Member
Cabins 5.0 3.8
Dining 5.0 4.1
Entertainment 3.0 3.3
Public Rooms 4.0 4.0
Fitness Recreation 3.0 3.6
Family 1.0 3.6
Shore Excursion 4.0 3.7
Enrichment 3.0 3.5
Service 5.0 4.5
Value For Money 4.0 3.6
Rates 5.0 4.0

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